CARPETS BY DUANE

3.8
|
46 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets by Duane 2095 Chicago Ave, Riverside, CA 92507-2314 951-784-2630 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.8
|
46 Reviews

Reviews


5.0
3 weeks ago They have done an amazing job on all the new flooring at Immanuel Lutheran Church. I am the project manager and thoroughly enjoyed working with all the good folks at Duane's. Their prices are fair and their installation is the best, bar none! Speaking of which, they are always on time, professional, and neat, working hard to get the job done on time or early. We can't recommend them enough!
3.0
3 months ago This customer did not leave a comment.
5.0
5 months ago Absolutely love this place! I honestly was so clueless starting my search for new flooring for my house. However, they helped me understand the differences of each and what would be the best for my home. And soooooo many options to choose from which I loved because I wanted to make sure I could find exactly what I imagining.
5 months ago Hi Serena! Thank you so much for letting Carpets By Duane make your flooring dreams come true!
5.0
5 months ago This customer did not leave a comment.
5 months ago Thanks Adan. We appreciate having you as a customer!
1.0
5 months ago This customer did not leave a comment.
5 months ago Hi Clarence, I’m sorry to see that you had a bad experience. If you would like to discuss this in further detail please contact myself, Austin, at (951) 784-2640. We would love to make things right.
5.0
6 months ago I have been using Duane for all of my flooring for 25 years.
5 months ago Thanks for the review Tony! It has been a pleasure having you as a customer! 👍🏼
5.0
7 months ago I give Carpets by Duane five stars! Recently we had flood damage and decided to replace all of our carpet. We were having a party and were under the gun to get it done on time. Monica did a great job of finding the carpet for us and also scheduled the installation so it was literally completed the day before the party. Great job, great installers, great carpet.
5.0
8 months ago I went to a few places before finally calling this place. We were looking for carpet remnants for a repair. This was one of the few places that actually sold remnants. The woman that helped us (I can't remember her name) was super helpful and we were able to buy a big roll of carpet for cheap.
5.0
8 months ago This customer did not leave a comment.
5 months ago Thanks Robert! We appreciate your business.
1.0
9 months ago Worst customer service experience I have ever had.
5 months ago Hi Ruben, I’m sorry to see that you had a bad experience. If you would like to discuss this in further detail please contact myself, Austin, at (951) 784-2640. We would love to make things right.
1.0
12 months ago Rude customer service. I seemed to be bother the lady who took my call. I just wanted a quote. I Won’t do business with people who won’t earn it. Poor professionalism.
5 months ago Hi Tommy, I am sorry that you had a poor experience. Please feel free to contact myself, Austin, if you ever are shopping for flooring again.
2.0
last year I'm not satisfied with their scheduling. Long story short... One of their subcontractors was supposed to finish wax coating some seam work in my office and he no-showed twice. Very frustrating.
1.0
last year This customer did not leave a comment.
1.0
last year poor customer service. no show on scheduled appointment
1.0
last year This customer did not leave a comment.
5.0
last year Showroom is nice.
5 months ago Thanks Cyber, we take a lot of pride in our newly remodeled showroom!
3.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Excellent from start to finish. The showroom is awesome, with tons of options in every price range. The entire staff is very knowledgeable, we went in looking for one thing but after a short chat with the staff we were warned that with a pool, kids and dogs that option may not be the best. We were steered to Karndean flooring for it's durability and beauty. Duane was very friendly and I loved the family atmosphere there. He truly cares about his customers and staff. The installer was clean and arrived on time to do an A+ job. He would even bring in packages that were delivered to my house! The whole process was quick, from measurements to a completed job was about a month. I would absolutely recommend this company to friends.
1.0
2 years ago The company was subcontracted to do our carpet and vinyl flooring. They also were to doing a friends floors. We both had to wait over a month for an appointment. Later we found out they never order the carpet we chose which pushed everything back even further. We asked for white vinyl flooring , they did not have anything, gave us options that were not white and said we would be delayed even longer if we wanted white! So I went out the next day and purchased white vinyl flooring so they could install on the next appointment. My friend had them cancel twice which delayed the rest of her project and cost her more time and money. How disappointing for us both!
5.0
2 years ago Recently had (2) Custom rugs made and had a great experience. Lots of variety to choose from and Monica is amazing to work with! She was very upfront and honest with her recommendations and was extremely helpful! Will definitely be recommending to others!
3.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Duane and Monica taught me the meaning of fuzzy side up. Thanks guys. Will be back. great customer service.
5.0
2 years ago If you're looking for a great flooring contractor then this is the place. As a property manager for a commercial real estate company, I am often in need of a flooring contractor. We were happy to find Carpets by Duane 8 years ago and since then they have been servicing all of our multi-tenant buildings. My personal experience with them has been nothing but the best. They are great people and always on top of it. Monica is my go-to girl as she makes the process quick and easy on our end. The entire family of employees truly enjoys and cares about what they do. Since working with them, I've used their services for all of my personal flooring needs and have recommend them to friends and family as well. Don't take my word for it, try them yourself!
5.0
2 years ago I walked into their showroom not having a clue about what type of carpet I wanted and frankly color and style as well. Monica took the time to ask the right questions and provide an explanation of the choices I had. She sent me home with samples and a day later they measured the rooms. I was happy with the price. I highly recommend Carpets By Duane.
1.0
2 years ago Unfortunately, I have to give this company 1 star due to the absolute rudeness of the receptionist Monica. As a small business owner I try to focus on the positive aspects of every business knowing that no one is perfect. The landlord of our office building uses Duane's for the flooring in all of his buildings. So when it came time to remodel our office he set me up with Keith from Duane's to select and install our floors. I have to say that Keith was very personable and knowledgeable through the process. Unfortunately, in order to speak to Keith you have to go through Monica which is a horribly unpleasant experience. No warmth, no please, no thank you. She literally treats customers like she hates them. Even my assistant felt this way when dealing with her. Absolutely no one from our office wanted to call and deal with her. The feeling you have after speaking with her is almost like you've been assaulted. This meant communicating with Keith was exceptionally difficult. Which meant the whole process was more difficult and unpleasant than it needed to be. I would NEVER use or recommend this business because of this single factor. Total bummer.
5.0
3 years ago I recommend anyone shopping for flooring and other home improvement products and services to consider Duanes before making the final choice. We recently shopped for specialty carpet at several stores, but could not find both fair prices and great service until we met Monica at Duane's Carpet in Riverside. The carpet was fairly priced and Monica helped us determine the proper volume and explained the purchase and delivery options. The carpet was properly installed on the date promised and the installers were professional and courteous. We give them a 5 star rating and would not hesitate to recommend and use again in the future.
5.0
3 years ago I highly recommend these guys!! Your service is outstanding! Especially one of your employee's, Monica, who answered every single question I had! She was very helpful and knew what I needed! So if anybody's looking for a family business this is the place ! I guarantee you guys will be very satisfied as I was !
5.0
3 years ago I recently stopped in for a estimate for my most recent home project. Going in not knowing where to start or what to ask Monica made sure to answer all my questions and make my carpet replacement project as painless as possible. Monica took her time to help me and I left confident knowing I was paying for great service. Not to mention the installation was clean, quick, and left my room feeling transformed. I definitely recommend Carpets By Duane to everyone!! 5 star service all around.
5.0
3 years ago We had a great experience during our tile flooring purchase. The price is affordable and nice quality. I like the show room which is kid friendly too. It is a family owned business and I felt like they had my best interests in mind. I received great suggestions from Monica and Michelle and my two bathrooms were tiled beautifully. The crew cleaned up after themselves, which is a plus. We used them previously to carpet our house and both experiences have been great. I will certainly be using them again.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We have used Carpets by Duane exclusively since we bought our house. Great options, great people, great work!
5.0
3 years ago Thank you Michelle Proud for the wonderful customer service. She really took the time to discuss the flooring I was curious about. Went over all the different brands answered every question with nothing but professional feedback. Her office buddy on the other hand leaves a lot to be desired. The Hispanic gal in the next desk needs to learn that body language like rolling eyes and huffing is best left to kids. She didn't want to answer questions and just wanted to go sit back behind her desk l. instead of offering real customer service. She should learn from the other team members. Thank you Michelle for saving the sale. Had it not been for you, I'd have been purchasing from another company
5.0
3 years ago The staff is great to work with in the showroom and they also provide excellent service during installation.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Carpets by Duane installed new flooring in our office and we couldn't be happier. Sergio and Pedro were on site, on time, Saturday and Sunday and finished the job to our great satisfaction. They were meticulous and attentive to our furniture, and just all-around nice gentlemen. Thank you very much!
1.0
4 years ago If it were possible they would get zero stars. The install looks like terrible, everyday I look at the floor and get more disgusted. they didn't clean up left stains and glue residue. Floor tile not cut in tight under kitchen sink so when you mop the floor water and anything else has place to build up. Installed base board not complete. Invoiced before they completed the project. The installers with the exception of Rick are rude and lazy.
5.0
5 years ago purchased carpet and had them install it a few months ago. they exceeded our expectations at every step of the process. customer services was great. price was unbeatable. the installation team was clean and respectful. carpet arrived sooner than quoted and they installed it the next day. would absolutely recommend them to anyone.
1.0
5 years ago Great Price, but even though we told them that the wood flooring would be used in a kitchen, we were not told that the product we selected was only good for a low traffic area. In fact, the day after the floor was installed, a can of coke fell out of my fridge and gouged the floor. The manufacturer says this was "normal use", so the warranty won't cover it. The floor is now three years old and is covered in scratches and dents. We had to put carpet strips down to protect the floor near anything that can get wet: sink, dishwasher, fridge, washer. The "20 year warranty" of the product we purchased isn't worth the paper it's printed on. But this review is about Carpets by Duane, and I firmly believe they should have told us that the product we chose was inappropriate for kitchen use.
5.0
7 years ago carpets by duane is awesome! the customer service is outstanding they made my shopping experience very enjoyable. i would strongly recommend carpets by duane for all your flooring needs above any other retailer in the inland empire. the owner duane went above and beyond to help me, he was wonderful.
5.0
7 years ago Great selection of flooring from carpet, tile, wood and linoleum. Friendly informative staff to help you find exactly what it is that you're looking for. Great prices and quick delivery times. I would highly recommend their business.
1.0
7 years ago Horrible Experience!! I will never go back or refer to anyone. These people are crooks and try to push you into buying something that you don't want. Don't waste your time shopping here, over priced and the owner is a chauvinist jerk! Not sure how they are still in business....
5.0
7 years ago I am an Interior Designer in Riverside and Duane's is the only place I go to for my clients!!! Love the service, the timely installation, and the great selection. There is never a costly mistake here! It is always an exciting day when I shop at Duane's! Victoria Visions by Victoria
5.0
8 years ago They did flooring in my home . Duane came up with a custom entry tile pattern for me that just rocks....and its all family owned !!!
5.0
9 years ago Need to have a binding sewn on left over carpet I had put in my house. After calling around a friend told me it was worth the drive to Riverside to go to Duane. She was right. Wonderful, fast friendly affordable service. I will be using them from now on. Thank you
5.0
10 years ago Great place to get carpet Great selection and prices. Very easy to work with and the quality is outstanding.