CARPETS BY DUANE
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets by Duane
2095 Chicago Ave, Riverside, CA 92507-2314
951-784-2630
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
michael t.
11 months ago
Awesome staff fun and very helpful. I will definitely have them put may carpet and flooring down. Just got to finish painting. Very good on pricing. The estmater guy is fun and very energetic makes you feel great about your project that you are doing. Hard to find good company well I found them. They did My carpet one year ago and the quality was great and the instant was perfect.
5.0
Joel S.
11 months ago
Wonderful staff! Carries Master Floors products
Anonymous
11 months ago
Thank you Joel!
5.0
Angel O.
last year
We had the most wonderful experience with this company from start to finish! Keith provided us with a solution for our previous flooring issues in our home. The office staff provided us with excellent customer service throughout the project. Our installer’s Adrian and Hugo worked extremely hard to give us the most beautiful flooring one could only dream about. They were on time, professional, and worked tirelessly until the job was complete. We are extremely grateful to this company for their workmanship, customer service, and affordable pricing. If we could give them more stars, we most definitely would! Thank you again Carpets By Duane.
Anonymous
last year
Thank you Angel for trusting us with your new floors and for the very kind review. We are always striving to make our customers happy and it’s always appreciated to receive this kind of feedback! Enjoy your beautiful floors and please let us know if we can help you with any other flooring needs in the future.
5.0
Angel O.
last year
5.0
Kimberly B.
last year
5.0
Becky E.
last year
5.0
Jean-Paul L.
last year
5.0
Rita L.
last year
5.0
Tristan D.
last year
We have checked out many different carpet places and this one stood out to us the most. They have a wide variety of carpets as well as choices for the padding under the carpet. We spoke with Austin Voce who was very knowledgeable about the carpets we were interested in and what would best fit our needs. He didn’t try to talk us into the higher cost carpet but rather informed us the differences and let us decide what was worth it for us.Overall, it was a very personalized service that fit our needs perfectly. Highly recommend!
Anonymous
last year
Thank you for your 5 - star review Tristan! It's great to hear that we satisfied your needs! We appreciate your support!
5.0
Hannah B.
last year
Highly recommend using for carpet and flooring. Timely, caring, excellent customer service and do a great job.Recommend speaking to Austin V. Professional and does his best to get what you are looking for and choosing what best fits your needs!
Anonymous
last year
Thank you Hannah! We are so grateful for your 5-star review. We appreciate your business and support!
5.0
Hannah B.
last year
5.0
Heather W.
last year
5.0
Scott F.
2 years ago
1.0
Frank P.
2 years ago
5.0
Barb H.
3 years ago
5.0
Diana M.
3 years ago
5.0
Kristofer M.
3 years ago
5.0
United E.
4 years ago
Anonymous
3 years ago
Thanks for the review!!!
5.0
Carlos O.
4 years ago
5.0
Chris F.
4 years ago
5.0
Gregory B.
4 years ago
Fixing the parking lot, hopefully sooner than later!
Anonymous
3 years ago
Thank you for the review!
5.0
marc e.
4 years ago
5.0
Jackie L.
4 years ago
5.0
Dale M.
4 years ago
5.0
Chandra C.
4 years ago
Excellent customer service, quality carpeting. Have used Duanes for all of our flooring needs
Anonymous
4 years ago
Thank you Chandra, we appreciate your business.
1.0
Mary H.
4 years ago
5.0
Randy G.
4 years ago
Great place and people to buy flooring
Anonymous
4 years ago
Thanks Randy, it is always a pleasure doing business with you!
3.0
k e.
5 years ago
Anonymous
3 years ago
We appreciate your feedback.
5.0
Debby R.
5 years ago
5.0
Eric R.
5 years ago
Anonymous
4 years ago
Thank you, Eric!
1.0
Joseph L.
5 years ago
Instead of blasting my comments, first I'd like to give the company an opportunity to fix the major wrongs at my place.Please call me when you have a chanceSince the review, I've recieved no help correcting the floors that were installed. Additionally as more time has passed, more of their shotty craftsmanship has surfaced and out of 4 shower rooms, 2 have now had to be reworked due to poor install techniques. Save yourself time and money.
Anonymous
5 years ago
Joseph,We would love to help you with the repair of your flooring but you would have to contact your General Contractor, since he is the one we had a contract with.
5.0
andrew h.
5 years ago
Great experience good installers trustworthy guys.
Anonymous
3 years ago
Thanks for the review, Andrew.
5.0
Lisa H.
5 years ago
5.0
Serena A.
5 years ago
Absolutely love this place! I honestly was so clueless starting my search for new flooring for my house. However, they helped me understand the differences of each and what would be the best for my home. And soooooo many options to choose from which I loved because I wanted to make sure I could find exactly what I imagining.
Anonymous
5 years ago
Hi Serena! Thank you so much for letting Carpets By Duane make your flooring dreams come true!
5.0
Adan R.
5 years ago
Anonymous
5 years ago
Thanks Adan. We appreciate having you as a customer!
1.0
Clarence W.
6 years ago
Anonymous
5 years ago
Hi Clarence, I’m sorry to see that you had a bad experience. If you would like to discuss this in further detail please contact myself, Austin, at (951) 784-2640. We would love to make things right.
5.0
Anthony F.
6 years ago
I have been using Duane for all of my flooring for 25 years.
Anonymous
5 years ago
Thanks for the review Tony! It has been a pleasure having you as a customer! 👍🏼
5.0
Marty G.
6 years ago
5.0
Alejandra A.
6 years ago
5.0
Robert T.
6 years ago
Anonymous
5 years ago
Thanks Robert! We appreciate your business.
1.0
ruben n.
6 years ago
Worst customer service experience I have ever had.
Anonymous
5 years ago
Hi Ruben, I’m sorry to see that you had a bad experience. If you would like to discuss this in further detail please contact myself, Austin, at (951) 784-2640. We would love to make things right.
1.0
Steve H.
6 years ago
Rude customer service. I seemed to be bother the lady who took my call. I just wanted a quote. I Won’t do business with people who won’t earn it. Poor professionalism.
Anonymous
5 years ago
Hi Tommy, I am sorry that you had a poor experience. Please feel free to contact myself, Austin, if you ever are shopping for flooring again.
2.0
Bryan D.
6 years ago
I'm not satisfied with their scheduling. Long story short... One of their subcontractors was supposed to finish wax coating some seam work in my office and he no-showed twice. Very frustrating.
Anonymous
2 years ago
We apologize for the previous inconvenience.
1.0
Eric T.
7 years ago
Anonymous
3 years ago
Sorry that we didn't hit the mark.Let us make it better for your next project.
1.0
Steamintofu I.
7 years ago
1.0
Fransico R.
7 years ago
5.0
Cyber S.
7 years ago
Showroom is nice.
Anonymous
5 years ago
Thanks Cyber, we take a lot of pride in our newly remodeled showroom!
3.0
perro m.
7 years ago
5.0
Adrian S.
7 years ago
5.0
Melissa H.
7 years ago
1.0
Renee D.
7 years ago
5.0
Stephanie H.
7 years ago
3.0
daniel h.
7 years ago
5.0
Lindsay R.
7 years ago
5.0
Kamron G.
8 years ago
5.0
David M.
8 years ago
1.0
Elizabeth H.
8 years ago
5.0
Jack R.
8 years ago
5.0
Veronica J.
8 years ago
5.0
Julie S.
8 years ago
5.0
M. O.
8 years ago
5.0
Cindy N.
8 years ago
5.0
Julian W.
8 years ago
5.0
Sarah W.
8 years ago
1.0
Mmm W.
9 years ago
5.0
Ina S.
9 years ago
1.0
Steve P.
10 years ago
5.0
Chris M.
10 years ago
1.0
Deborah A.
10 years ago
5.0
Michelle P.
12 years ago
5.0
Brian B.
12 years ago
1.0
Kim K.
12 years ago
5.0
Victoria V.
12 years ago
5.0
Kevin R.
13 years ago
5.0
kelley h.
14 years ago