KEYSTONE CARPETS

4.9
|
32 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Keystone Carpets 7309 E Bigelow Gulch Rd, Spokane, WA 99217-9417 509-467-7000 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
32 Reviews

Reviews


5.0
2 weeks ago I love it when a company actually delivers on their promises! �Locally owned, Keystone didn't let me down. I ordered carpet for two bedrooms but needed them installed at two different times. They were very understanding and accommodating. We are happy with their service, selection and the beautiful carpet that's now installed.
last week Business Owner Glad you are happy with our service and thank you for your review!
5.0
2 weeks ago Just had them do all new carpet and linoleum at my inlaws very good service all the way around will definitely recommend and use them for all future flooring needs
5.0
last month After having visited several flooring stores around town, and being discouraged with the lack of design help, Keystone was EXACTLY what we needed! Mark brought the store to us. EVERYONE should shop for floors this way. With the large selection of samples IN our home we could place them next to our furniture, and our walls, in our lighting. Mark also has a great eye for color tones and helping you find exactly what you need, in the price range you can afford. It was hands-down THE BEST shopping experience. Delivery was fast and easy. Thanks, Keystone Family! We would still be "shopping" if it wasn't for you guys.
last month Thanks for the review, Teresa! We greatly appreciate the kind words. If you need any help with the flooring, let us know. We'd be glad to help.
5.0
2 months ago Need carpet this is the place to call. Excellent selection of carpet and customer service. The carpet installers are friendly and efficient. I have used them several times and I recommend them to my friends.
2 months ago Business Owner Thank you for your review!
5.0
9 months ago I been with keystone carpets for 6 yrs now. Every house i buy i make sure keystone carpets does my flooring.
5.0
9 months ago Mark came to my home within 48 hrs to give me an estimate for carpet in my home. He had recommendations for product/color based on my priorities. They install...
9 months ago We appreciate you doing business with us, and thank you for your review.
5.0
10 months ago We chose Keystone Carpets initially because we had a coupon. We loved the idea of them bringing the samples to our home. Large selection of all types of flooring. Prices are were great! We had them put in our kitchen floor and carpet in our living room and hallway. The great and professional service didn't stop at the first visit! �Their installers are so professional, respectful and paid attention to the little details. We definitely recommend this company! We like to support the local companies!
9 months ago Business Owner We appreciate you doing business with us, and thanks for your review.
5.0
last year Mark always had excellent customer service, I was needing to have them installed sooner than later so he called me on the first cancellation he had and squeezed me in so I could have the carpets done. The employees that came out and installed the carpet were incredibly professional and worked quickly and efficiently. Very friendly and I was beyond pleased with how the carpets look! They even vacuumed and helped me move a few pieces of furniture back into the room for me. Mark also, unprompted, stopped by and brought a transition piece from the carpet to the hardwoods that matches the hardware that I have throughout my house, while it wasn't something I had necessarily needed I really appreciated him going above and beyond, and made the end results look even better! I would recommend this company to anyone!
last year Business Owner We appreciate you doing business with us and thanks for your review.
5.0
last year Keystone Rocks! They just replaced all of our carpet in the upper floor of our home (Living/dining room, hallway, bedroom) and did a really great job. Their install crew is incredible. They've worked together for so long they don't use words to communicate - they must use telepathy. We're really pleased with the overall result. They were on time, and had the whole job done in about a half-day.
5.0
last year best prices in town, wonderful customer service. I will always go back to Keystone Carpets for any future flooring project
last year We appreciate your business and thank you for the review!
1.0
2 years ago We would not recommend them to anyone. Our Kitchen floor still sticks in places when we walk. After checking found it was probably not prepared right before laying it. Second the living room carpet is wonderful, but the hallway is not. They say there is only one seam in it. We have been checking it and there is more than 1 seam. Looks awful. Not going to fight with them anymore. Just will not give them a good rating.
2 years ago John and Maggie... We stand by our installations and flooring 100%... We talked about replacing the carpet in your hallway due to a possible carpet defect. We also offered to correct the kitchen floor by adding a barrier between your new flooring and the old flooring, even though the manufacturer says it is not necessary for your application. You declined our corrective measures on both instances. Our offer still stands for you and your flooring. We will give you a call and correct this to your satisfaction. We appreciate all reviews, positive or negative. We want our customers to be happy with their flooring, and when there is an issue with the manufacturers product or our installation we will always do our best to resolve the problem.
2 years ago We appreciate your comming out and talking to us. Thank you for what you will do to get this taken care of. We now realize that none of this is your fault. Will be glad when it is all taken care of. Again thank you for your service ans I would recommend you to others. John & Maggie Van Ditto
2 years ago Thank you for the confidence in our company. We have submitted a claim with the manufacturer on your carpet. We will do everything we can to resolve this issue. We will contact you when we receive more information. Thank you again and have a great day.
5.0
2 years ago Just had new carpet installed in our house. They were amazing from start to finish! I would highly recommend them to anyone.
5.0
3 years ago They did a great job installing the carpets in my mom's house. Would recommend them to everyone needing flooring.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago Great one on one Service. With shop at home service. Found the best prices there.
last year We appreciate you doing business with us and thanks for your review.
5.0
7 years ago Great Job, The Carpet is Great too Dear Keystone Carpet This is a letter to thank you for a carpet job well done! I know that I called the store and personally told John how pleased I am, but I think that sending this short note is in order so that others can read it too,…
5.0
7 years ago Convenient, Professional and Friendly Service Keystone Carpets recently installed carpet at our home. We both enjoyed working with John from our first meeting. John came to our house, showed us samples, and gave us an estimate. This was very convenient for us, and much appreciated. The product Keystone Carpets has to offer is great quality. The standard carpet pad that Keystone uses is the thickest pad (considered an upgrade at other carpet stores) that other installers offer. Keystone Carpets arrived on time and finished the job at our home very quickly. We had an area in the carpet that we were not 100% happy with after the initial installation. We called John and he promptly came back to the house and fixed the "problem" area. We are completely happy with the carpet and thought the thank you note we received in the mail after the job was finished was a nice touch. Thank you Keystone Carpets!
5.0
7 years ago Convenient, Professional and Friendly Service Keystone Carpets recently installed carpet at our home. We both enjoyed working with John from our first meeting. John came to our house, showed us samples, and gave us an estimate. This was very convenient for us, and much appreciated.…
5.0
7 years ago Great Job, The Carpet is Great too Dear Keystone Carpet This is a letter to thank you for a carpet job well done! I know that I called the store and personally told John how pleased I am, but I think that sending this short note is in order so that others can read it too,…
5.0
7 years ago My Highest Recommendation to anyone Shopping for Carpet I just bought a new home and the old carpet needed replacing. Since I was on a tight budget, I was concerned I couldn?t afford to replace them, but I found Keystone Carpet on Google and called for in home est. John came out and found me a…
5.0
7 years ago Great Job, Very Courteous I could not have been more pleased. John and his 3 Sons from Keystone Carpet actually arrived 10 minutes early to the job. They were neatly dressed, well groomed, and did not use profanities during the job, John and his Boys worked…
5.0
7 years ago Spokane Best Carpet Dealer I had been searching for a good carpet for over a year. I did much internet research on various brands and what to look for in buying a carpet. I had been to several local flooring companys and checked the carpets at Home Depot. Then I…
5.0
7 years ago I will recommend Keystone Carpet to my family and friends John at Keystone Carpet came to our home to est. cost of replacing our old carpets, the pricing was the best we found in Spokane, so it was a done deal, I was very impressed at how efficiently our furniture, old carpet and padding were moved and by how quickly our new carpet was installed and the furniture was moved back by John and his 3 Sons. The new carpet that is in our family room is such an improvement over our worn out Berber carpet! I’m glad that we were able to have the carpet installed so quickly and conveniently. I will recommend Keystone Carpet to my family and friends. Buzz in Spokane
5.0
8 years ago Keystone Carpets is King of Customer Service John At Keystone Carpet is the KING of Customer Service. He is extremely perceptive in figuring out what you as the customer wants and needs. Johns expertise and knowledge along with his insight from his years of experience are excellent.…
5.0
8 years ago Top Notch!!! Gorgeous carpet. John sells only the best products. At price that can't be beaten. I looked, shopped, researched. Finally came across Keystone Carpets. So thankful. Then, the service: speedy, quality installation, and a vacuuming of the new carpet!
5.0
8 years ago Great service! John and his crew did a great job. We called 3 carpet vendors however no one could match John's service! I would recommend Keystone to anyone!!
5.0
8 years ago Great Carpet Prices in Spokane Chittum from Spokane, WA\r The quality job Keystone carpets did in my home was phenominal. They beat everyone's prices by thousands of dollars for the exact same product. I could't be home during most of the installation, but felt…
5.0
8 years ago Best carpet deal in spokane Quality means Keystone - 03/10/2009 18:11:40 Jodi Chittum from Spokane, WA The quality job Keystone carpets did in my home was phenominal. They beat everyone's prices by thousands of dollars for the exact same product. I could't be home during most of the installation, but felt perfectly safe and comfortable having John and his sons in my home working while I was gone. I would highly recommend Keystone for ANY of your tiling and carpeting needs. Thanks Keystone!!
5.0
9 years ago Keystone = Best Carpet Dealer in Spokane Keystone Carpets, is the best carpet dealer in Spokane. Let me tell you why!! Not only have they been around for like 25 years in shows in their work. I have never seen our carpet look so great, this is the 3rd company we have used, and by far the best carpet dealer in spokane, the installation of the carpet was excellent, totally seamless, WOW! I would hightly recommend this carpet company to my family and friend, oh yeah I already have:)"
5.0
9 years ago Keystone Carpet Great Job!! Free Installation, Professional job, and I saved money. Very happy and would recommend John and his family:) If you need carpet call Keystone Carpet his prices beat the big box store every time. Not to mention I know who is installing it!
5.0
9 years ago Greatest carpet crew in town Thank You JOHN!!!! Best carpet company in Spokane. The price was better then the other quotes I got and you gave me a free carpet installations! I will highly recommend you.