KEYSTONE CARPETS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Keystone Carpets
7309 E Bigelow Gulch Rd, Spokane, WA 99217-9417
509-467-7000
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Bruce L.
2 months ago
5.0
Faye A.
2 months ago
This family-owned business was of the highest calibre, start to finish! From our first estimate meeting with Mark, straight through to the end of the removal and installation of new padding and carpets, we were extremely impressed and grateful. The installers were quiet, clean, and organized so well; each one knowing who is responsible for every single task at hand - and the exact order these tasks were to be done! Like a well-oiled machine these brothers were meticulous, careful, and quick. They even moved our heaviest furniture as if it were no strain at all. Their work was of the highest quality and very detail oriented. Their clean-up was even neat and organized! If you want trustworthy work done by people who show up on time (right when they say they will), done by the experts in their field since 1985, don't hesitate to call Keystone Carpets. We did, and we're so happy with our results.
Anonymous
2 months ago
Fantastic! Thank you so much for the great review. We are so glad you like the services we provided. Let us know if there is anything else we can do for you or if you have any questions about anything. Thank you for the business.
5.0
Terry D.
3 months ago
We have used keystone carpets several times. The finished product was wonderful. We recently have decided to sell our home. The carpet in our bedroom needed stretching and cleaning. We called Mark (owner of Keystone Carpets) and asked for help. He showed up the next morning and fixed our carpet, and didn't charge us. Mark and his family are wonderful people. If you need flooring I highly recommend them.
Anonymous
3 months ago
Thank you for the great review. Glad we could help. Let us know if we can help in any way in the future. Take care. Good luck selling your great house.
5.0
Sydney O.
3 months ago
We chose Keystone Carpets to install LVP and some new carpet and we could not be happier with the end result and overall process! Mark came out to our house to quote us and brought a bunch of samples for us to look at in our space. This was great because you actually get a chance to see a larger sample in your house and see how it looks with your home's lighting and up against your furniture, etc. After we had our initial consult, we made an appointment to go to the show room and check out a few other options before nailing down our final choice. Mark was super patient with us and we appreciated having the ability to take the time we needed to weight all of our options before making our decision. The installation crew was professional, thorough, and kept everything as clean as possible during the work. The job went super fast and the finished product looks incredible. We almost feel like we have a new house! We will have to replace some old carpet in other parts of our house at some point in the future and I'm certain we will go with Keystone Carpets again when we're ready!
Anonymous
3 months ago
Thank you so much for the review! I had a great time showing you all of the different samples we have. You made a fantastic decision on your floorings. The vinyl plank and carpet really invigorates the look of your house. Thank you so much for the business! We greatly appreciate it.
5.0
Brian S.
4 months ago
After previously using Keystone Carpets many years ago, I kept their contact information. We recently hired them for work at our home and I am very glad I kept them on my contact list. They have outstanding workmanship and customer service. I highly recommend Keystone Carpet.
Anonymous
4 months ago
Thank you for your continued trust in our company. We try to make the experience as enjoyable for our customers as we possible. Let us know if we can help you with anything in the future. Thank you for the great review. We appreciate it.
5.0
Jan C.
6 months ago
Excellent service given with honesty, professionalism and a perfect job done for us ... more than once in past few years!
Anonymous
4 months ago
Thank you for the great review! We appreciate it tremendously. Let us know if there is anything we can do for you or if there are any issues that arise in the future.
5.0
Jan C.
6 months ago
Excellent service, and no complaints whatsoever! Highly recommend this flooring company for your needs! We have hired Keystone Carpets 3x in last few years... wouldn't use anyone else!
5.0
Mary B.
6 months ago
Mark, really nice person, answered all of our questions completely. Great to work with. The team of 3 guys that came to install were hard working, answered our questions about the install. We love our new carpet, the product is superior and everyone was amazing. We highly recommend. Thanks Keystone
5.0
Rhonda M.
7 months ago
Mark and keystone carpets are the very best in all areas!!! We had new carpet and flooring installed 15 years ago and knew we would never go to anyone else for future flooring needs. Mark has been fantastic! I hope that if a customer ever has a question that they contact Mark during the process and not after. We picked out the color and had a question once we saw the photos of the first room. Mark went out TWICE and we live 45 miles away and were out of the country. He sent us photos and assured us while we were out of the country that when we got home if we were still uncertain (I had picked out the carpet color in person before we left) that he would do whatever we needed. That is PURE customer service. He was right .. it was the lighting of the photos from my family that made the carpet appear different in color. They finished the job and it is perfect in all areas of quality and workmanship. Mark has the best and most attentive customer service of any company we have ever worked with. Look no further for flooring needs. Mark and keystone is the BEST!!!!
Anonymous
7 months ago
Thank you so much for the great review! Keystone Carpets will do what needs to be done to make sure our customers are satisfied with the flooring we install. We are so glad you are happy with the carpet once you returned from your trip. Let us know if there is anything else we can do for you. Keystone Carpets, Inc 509-467-7000
5.0
AJ J.
11 months ago
Love the flooring! Really finished off the shop office.
Anonymous
11 months ago
Thanks for the wonderful review, AJ! I'm glad the flooring turned out to your liking. I think it looks amazing!
5.0
Teresa D.
12 months ago
5.0
Stephen
last year
Keystone Carpets is an amazing business! I love their carpet, their service and their professionalism! Mark was a great person to interface with and we enjoyed our entire experience with them.
Anonymous
last year
Thank you so much for the great review! We appreciate your business. Let us know if we can help with anything in the future.
5.0
Kimberly W.
last year
Mark and his team are top notch! We used Keystone for our new nursery and super complicated floating stairs (carpet wrapped). Mark was very helpful and patient with me assisting in figuring out style and color as well as working with us to figure out an area to be carpeted within our budget. They were on time, quick, respectful, and reasonably priced. I received a few other quotes where the price was similar, but I am so happy with Keystone, we absolutely would use them again!
Anonymous
last year
Thank you for the business! We had a great time working on your wonderful house. Let us know if you have any issues or concerns.
5.0
Taylor F.
last year
Purchased carpet from Keystone a few times now. Always been a smooth experience. The team is very professional and super friendly. Carpet is top notch. Thank you again!
Anonymous
last year
Thank you so much for your nice review! We appreciate your return business!
5.0
Shayna N.
last year
Anonymous
last year
Thank you for the review! We appreciate it.
4.0
Toni M.
last year
5.0
Leslie H.
last year
Excellent service from Mark and staff were in and out in one day as was told carpet is good quality And they came to house to show use the carpet we did not go to store. Thanks, aging, for making are shop easy.
Anonymous
last year
Thank you so much for the great review. It was fun coming out to your place to help you with your flooring needs. We appreciate your business!
5.0
Sherry L.
last year
Great product and service. People were great start to finish. On time, everything exactly as agreed. I couldn't be happier.
Anonymous
last year
Thank you for your review, we appreciate your business!
5.0
Angela T.
last year
We have been using Keystone Carpets now for over 10 years and have been extremely happy! Mark and the crew have always been super professional and friendly, always on time, and they have always gotten back to me right away when I call. My last Carpet installation was actually a warranty replacement of a carpet that did not hold up well to basic traffic. Mark came and inspected it, then worked with the reps, and was able to get it replaced quickly, with us only paying the difference of an upgrade to a much nicer quality carpet - it is absolutely BEAUTIFUL! We receive compliments on the color and softness all the time. I HIGHLY RECOMMEND USING KEYSTONE CARPETS!! Thank you Keystone for amazing carpet and awesome service :-)
Anonymous
last year
Thank you for the great review! We HAVE been working together for a long time. I'm glad we have been able to take care of the flooring issues for you in a timely manner. We do try... Let me know if there is anything we can do for you in the future. Have a great week! Thanks again.
5.0
Angela T.
last year
Mark and the Keystone Carpet crew are AMAZING - super professional and friendly, and they are always prompt at returning calls. We have used them for 10+ years. The most recent experience was when I called Mark to look at the carpet we had chosen previously that didn't seem to be holding up well to basic traffic, even being cleaned regularly. He agreed and worked diligently with carpet manufacturer reps to have it replaced quickly, and we only paid the difference to upgrade to a highly recommended much nicer quality carpet. It was SO WORTH IT and it looks ABSOLUTELY BEAUTIFUL! We receive compliments all the time on the color and how soft it is, and it has been wearing so well it still looks brand new. Mark has always been great at working with budgets and giving lots of options, and he and his crew have been wonderful to work with. we HIGHLY RECOMMEND using Keystone Carpets!!
5.0
Patric H.
2 years ago
Keystone just replace all of our home carpet. The Shaw carpet is top quality and installation was excellent. We are very pleased.
Anonymous
2 years ago
Thank you so much for the review, Patric! We appreciate the feedback. Yours was a big job and I'm glad we were able to get it done for you in a timely manner. Let us know if you have any questions or concerns. Take care.
5.0
Ina M.
2 years ago
Keystone Carpet did a great job. The installation of the carpet and laminate flooring was done beautifully. The people are very nice and friendly. Weâ� � re very happy.
5.0
Dave L.
2 years ago
5.0
Debbie W.
2 years ago
Very professional, knowledgeable and understanding. The 'little things' like outgassing of the carpet at their facility, instead of arriving in plastic bag-- no odor issues of new carpeting. The efficiency of installation. It's a family owned local business, no subcontractors. The showroom to your door, measuring, choosing, scheduling, etc. done in one visit -- so easy and less stressful. This was the best experience of any work done in our home or even any previous homes with remodeling/updating work. No middle man. The work was done quickly and efficiently -- like watching a choreographed performance. Avoid the big stores with sub-contractors, etc. Avoid the back and forth hassle of scheduling and choosing. Avoid the headaches that often come with remodeling/updating. One company. One local company guaranteeing each step of the way. The possible 'extra cost', consider your time and worries isn't worth the problems with multiple layers of sub-contractors, etc. Flooring is their specialty from start to finish.
5.0
Molly H.
2 years ago
The service was excellent. Great communication throughout the process and floor looks incredible!
Anonymous
2 years ago
Thank you so much for the great review! We appreciate it immensely. If we can help you in the future please let us know. Keystone Carpets
5.0
Kira M.
3 years ago
Mark and his team were AMAZING!! This is the second time I have used them and I have been impressed each time… they are professional and their carpets are high quality. Mark went above and beyond by helping me with this floor boards that were as old as my 1968 home and he did an exceptional job of bringing in new floor boards which added a great finishing touch, thank you Mark!
Anonymous
3 years ago
Thank you for your return business and your great review! Glad you are pleased with our products and service. Let us know if there is anything further we can do for you :)
5.0
Neil B.
3 years ago
Thanks so much, had a schedule problem and you made it work, as usual you came through for us, have pretty much done our whole house. Any problems they fix them thank you so much for helpingus
5.0
Brian L.
3 years ago
I just had my stairs recarpeted after 2 years. Keystone came in under my budget and did it with in a reasonable time. Any time I need to get carpet work done they will be my go to company.
Anonymous
3 years ago
Thank you for choosing Keystone Carpets for your flooring needs. Glad you are pleased with our service, we appreciate your business!
5.0
Chris R.
3 years ago
Mark and his crew are very professional, top notch and skilled in what the do. From start to finish they kept a clean work environment. Thank you Mark and crew!!!!!!!
Anonymous
3 years ago
Thank you for your review, we appreciate your business!
5.0
Cindy G.
3 years ago
Mark is professional with excellent customer service skills Workers exceptional clean professional and talented in install fast and efficient Very impressed !
Anonymous
3 years ago
Thank you for your great review of our services! We appreciate your business.
5.0
Patty H.
3 years ago
Everyone was very nice, knowledgeable, and professional from the initial contact with the sales representative to the carpet installers. Their quality of work is very good.
5.0
David W.
3 years ago
The quote I received initially was the final total I paid at the completion of the job. The front office staff were very customer service friendly. The guys that showed up to do the job were very punctual, professional and highly skilled. I would highly recommend Keystone to anyone needing flooring.
5.0
Bay B.
3 years ago
5.0
Randy R.
3 years ago
These guys did a fantastic job installing LVP and carpet in our home. Very professional went up and beyond what other companies would do. I definitely would recommend them . Excellent job!
Anonymous
3 years ago
Thank you for your nice review and recommendation. We appreciate your business. Let us know if there is anything further we can do for you. Have a great week!
5.0
Terry S.
3 years ago
was very impressed about the quick install . was here at 8.30am was done at 10.am...the crew was very quick,answered my few question,although it was just one room, they moved a few things that i couldnt , I would recommend Keystone carpet to anyone...Terry Sulpizio
5.0
Chris A.
3 years ago
5.0
Danny J.
3 years ago
This is the third time I've used Keystone Carpets for my flooring needs and they are 3 out of 3 in delivering great service and product. I'm very happy with Mark and the rest of the Keystone staff, and will continue to use them for my properties.
Anonymous
3 years ago
It is a pleasure working with you. We try to offer the best quality product for the best value. With our shop at home service and incredibly hardworking installers, we feel that that is what we provide. Thank you for the repeat business! We greatly appreciate it.
5.0
Nancy J.
3 years ago
I found a most friendly small locally owned business. Mark was most patient helping me from start to finish. It takes patience going through all the many patterns, colors, quality options. Then adding Covid can slow the process a tad from the manufacturer. It looks wonderful having a much needed long overdue new quality rug. Thanks . NJ
Anonymous
3 years ago
Glad you are pleased with your new rug and our services, Thank you for your review we appreciate your business!
5.0
Larry R.
4 years ago
Mark had some excellent suggestions for our entryway that we hadn't thought of. They fit us into their schedule when we were available as the carpeting was to be a surprise. Finished well ahead of schedule. We couldn't be more happy with Keystone.
5.0
Joe G.
4 years ago
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5.0
Joleen B.
4 years ago
5.0
Jennifer H.
4 years ago
Thank you so much for the beautiful carpet you installed. It looks and feels amazing. Everyone was so nice and helpful. I appreciate how fast and easy it was to book the free quote and how affordable it all was.
5.0
Mary C.
4 years ago
These guys are AMAZING!! Mark came out with the samples, took the measurements & gave us the very reasonable bid. Jeff, Andrew and Eddie were the hardest working fellows I've seen in years. They had the old flooring ripped out, the new flooring installed and remaining carpet stretched in a day (granted we have only 1500 SF, but still......most impressive. We couldn't be happier with the product, service and workmanship. Thank you, Keystone!
Anonymous
4 years ago
Thank you for your nice review. Glad you are pleased with our service, we appreciate your business!
5.0
Erin M.
4 years ago
Amazing company! Recently had our carpets stretched and two patches done, they did amazing work. Highly recommend.
Keystone I.
4 years ago
Thank you so much! We appreciate the recommendation.
1.0
Geri C.
4 years ago
5.0
Shar W.
4 years ago
From the estimate, to picking carpet, to having it install--Mark made the process a breeze. He came to our house, looked at our home, family (dog, 3 boys), color scheme and recommended a carpet for us. That made it so much easier than going to a show room with a million options. Installation was so fast--the guys came in, got started and worked until it was done. The rooms were move in ready by the end of the day. We got a better quality carpet for the same price as another local store. I love that they are a family run business and if I have flooring needs in the future I will be back.
5.0
Shar W.
4 years ago
From the estimate, to picking carpet, to having it install--Mark made the process a breeze. He came to our house, looked at our home, family (dog, 3 boys), color scheme and recommended a carpet for us. That made it so much easier than going to a show room with a million options. Installation was so fast--the guys came in, got started and worked until it was done. The rooms were move in ready by the end of the day. We got a better quality carpet for the same price as another local store. I love that they are a family run business and if I have flooring needs in the future I will be back.
Anonymous
4 years ago
Thank you for choosing Keystone Carpets for your flooring needs. Glad you are pleased with our service, we appreciate your business!
5.0
Joe B.
4 years ago
This is the third time we have had Keystone Carpet come to our home and install carpet. From the time we first called Mark until the installer's truck left after the job was finished, we have nothing but praise for Keystone. Everyone we dealt with was friendly and professional, and preformed their jobs the right way the first time. We highly recommend Keystone to anyone looking for quality floor covering at a fair price.
5.0
Joe B.
4 years ago
This is the third time we have had Keystone Carpet come to our home and install carpet. From the time we first called Mark until the installer's truck left after the job was finished, we have nothing but praise for Keystone. Everyone we dealt with was friendly and professional, and preformed their jobs the right way the first time. We highly recommend Keystone to anyone looking for quality floor covering at a fair price.
5.0
Joe B.
4 years ago
This is the third time we have had Keystone Carpet come to our home and install carpet. From the time we first called Mark until the installer's truck left after the job was finished, we have nothing but praise for Keystone. Everyone we dealt with was friendly and professional, and preformed their jobs the right way the first time. We highly recommend Keystone to anyone looking for quality floor covering at a fair price.
5.0
Joe B.
4 years ago
5.0
Paul C.
4 years ago
5.0
lawrence m.
4 years ago
5.0
Vance T.
4 years ago
Jeff and his crew installed carpet in our living and family room today. We were super impressed with the work. They were fast, efficient, and professional. Great attention to detail, pointing out things we had not thought of. Going above and beyond to install transitions I had purchased elsewhere to match flooring I put down. The after job clean up was excellent, all told a pleasure to work with. Would not hesitate to recommend them. Mark was a pleasure to work with when he came for the in house estimate. Well done gents.
5.0
Neal D.
4 years ago
Keystone Carpets is just great to work with. I would say the main reason we went with them was the reputation Keystone has for installing flooring they are the best at installation. I wouldn't trust anyone else to come in and install floors in my house.
5.0
Dawn
4 years ago
Keystone carpets installed LVP and carpet. It is fabulous, looks amazing and they were prompt in service and communication. The detail and helping with colors was a bonus. I highly recommend using them, you won’t be disappointed.
5.0
pat k.
4 years ago
Very pleased with entire process: in home evaluation of buckling rug, choice of carpet relating to our color scheme (so much easier than taking a tile and paint stick to a company). 3 young men came and went: quiet, efficient and working like a well-orchestrated concert. Clean up amazing. Mark the owner has a great squad to back up his equally as a great service. Many thanks. The carpet is like walking on "cloud 9".
Anonymous
4 years ago
Thank you for your review. Glad you are pleased with our service, we appreciate your business!
5.0
Megan B.
4 years ago
Wonderful experience working with Keystone from start to finish! Very helpful and did an amazing job with installation! They were on time and very professional.
Anonymous
4 years ago
Glad you are happy with our service and thank you for your review!
5.0
Dawn K.
4 years ago
We had Keystone Carpets install Luxury Vinyl Plank and Carpet in the main areas of our house (Kitchen, Living Rooms,Bathrooms were LVP. Hallways, Stairs and Master bedroom were carpet). They did an amazing job. They let us know what the process was, what we needed to do and communicated really well when making sure it was going to be what we needed. We had them come back and do the kids' bedrooms and the office. We highly recommend them! Love the floors!
Anonymous
4 years ago
Thank you so much for your nice review! We appreciate your return business!
5.0
Dawn K.
4 years ago
5.0
Paul B.
4 years ago
Absolutely super and professional. Came out on time, went to work right away and when finished, was superb. And no hidden after charges either. These folks are down to earth and trustworthy unlike several other carpet companies in town who double-talk full of hyperbole and spin.
Anonymous
4 years ago
Thank you so much for the great review! We strive to make our customers happy with our shop-at-home service and professional installations. Let me know if there is anything further we can do for you. Have a great week!
1.0
Jacquie M.
5 years ago
Our experience with this company was not great. The pad they used we recently found out was only 6lb, something normally reserved for rentals. We were told at the time we were given a carpet pad upgrade... not a downgrade. I noticed at the time the pad seemed far thinner than previous. I should have complained then and not trusted these people. We also have a huge seam in our bedroom carpet (see pic) and now because of the poor pad installed the carpet is terribly worn after only 3 years. In addition, a 6lb pad pretty much voids any warranty the carpet may have had. Total scammers. This could not just have been an honest mistake. STAY AWAY!
Anonymous
5 years ago
Hello Jacquie. I'm sorry you feel that way. I would love to come out and see what is going on with your carpet and especially the seams and pad. The only time we use 6# pad is if it is a rental and someone specifically asks for 6# pad. We only stock 10# pad in our warehouse. If the job was done that poorly, you should have let us know. We are more than willing to fix any issue with your flooring. I will give you a call today and we can schedule a time to take care of your problem. Thank you for the review. We appreciate any feedback on our products and services. Mark. Keystone Carpets 509-467-7000
1.0
Jacquie M.
5 years ago
5.0
Red B.
5 years ago
5.0
James K.
5 years ago
Keystone carpets just finished carpet and vinyl floor install and we couldn’t be happier with the outcome. Mark is a very courteous sales representative who makes sure you’re happy with the purchase. Jeff and his brothers do a fantastic job on the installation. The outcome was better than we could imagine. 5 stars. The King Family
Keystone I.
5 years ago
I am so glad you are happy with our work. We do try to make everything as seamless as possible for our customers. Thank you so much for the review! Your flooring looks awesome!
5.0
Gregory S.
5 years ago
Anonymous
5 years ago
Thank you for the 5 star review. We appreciate it!
5.0
Nicole M.
5 years ago
5.0
Lucy B.
5 years ago
It was a fabulous experience. I had the entire flooring done in my house. They were quick and professional. Their days were planned out very well and it was clear they knew what and when to do something. Great job!
5.0
Lucy B.
5 years ago
5.0
makdiver 2.
5 years ago
I spoke with mark. He seems smart and helpful. I will use them when I make my decision on flooring
Anonymous
5 years ago
Thank you for choosing Keystone Carpets for your flooring needs.
5.0
Joe B.
5 years ago
5.0
Ruth W.
5 years ago
Very professional, clean up great and very punctual.
5.0
Glenn W.
5 years ago
5.0
Cynthia H.
5 years ago
I can see why this family owned business has been around for so long. From the initial visit to my home until even after the carpet was installed, they have been very professional and provided excellent customer service. Mark made MANY visits to my house and never seemed to mind bringing me more carpet samples. It is SO NICE having someone bring the samples to your house rather than shopping all over town. Mark has continued to work with me even after the install to be sure I was happy and to answer any questions. He is very patient and understanding, and really knows the carpet business. The 3 installers were also professional and did great work. They even helped us move some of the heavy furniture. I will certainly call Keystone again when I replace the carpet in our bedrooms. Thank you Mark and team!
5.0
Yvonne S.
5 years ago
Very professional. I loved that Mark came to our home and showed samples in the color scheme and price we could afford. Carpet has held up very well in the 2 years we've had it. We did over 2000sq ft. Love it.
5.0
James K.
5 years ago
5.0
Jusy B.
5 years ago
wonderful service , courteous, fast, helped do things not in their job description I am sure, stood upto prices when couldn't get original selection, answered all my stupid questions, thanks Keystone, The Boekels
Anonymous
5 years ago
Thank you for you nice review.
5.0
Michael D.
5 years ago
These guys were great! They showed up early (which blew my mind), did a great job on the carpet tear out and install, and cleaned up there mess to a point that youd never know there was work done! 10/10 Would recommend to anyone!
5.0
SAL G.
5 years ago
Could not be happier with the job they did. They worked hard and fast and did an excellent job. I will recommend them to anyone who needs flooring
Anonymous
5 years ago
Thanks so much for the review!
5.0
Joe S.
5 years ago
Highly recommend. The service was outstanding from the beginning to the end of our project. Greatly appreciated Mark's time and suggestions when choosing our flooring products to Jeff and his team during the tearout, installation and cleanup. Thank you, we love it!
5.0
John B.
6 years ago
Used Keystone previously to upgrade and replace the carpeting in my home. Recently my wife and I wanted to redo two of our bathroom floors so we contacted Keystone among two other flooring companies to search for a bid. Keystone's bid came in well below the other two flooring companies while using the same quality material. After all was said and done Keystone did a professional and thorough job. I highly recommend their services.
5.0
John B.
6 years ago
1.0
Lela L.
6 years ago
This company is LAZY and UNPROFESSIONAL, they couldn’t even finish an estimate process. They came to my house to take measurements and to give me a quote then they didn’t even bother to send me the estimate or to even give me a courtesy call. This company obviously doesn’t want the work. I can NOT recommend them to anyone.
Anonymous
6 years ago
Hello Helina. We are sorry you feel that way. We tried to find the specific product you were looking for and was unable to locate a distributor for that particular product. We contacted you about our inability to find the product on Tuesday, Aug 29th and that we would not be able to do your job. We do hope that you are able to find the product that you are looking for and a company that can help you out. Have a great Labor Day weekend. Thank you for the review.
5.0
Way P.
6 years ago
Nice job installing and freaky fast.
Anonymous
6 years ago
Thanks so much for the review! We greatly appreciate your business with Keystone Carpets!
5.0
Ken C.
6 years ago
We had a wonderful experience with Keystone carpets! They did an amazing job, they were on time and made sure we were completely satisfied. I am very fortunate to have found this family owned and operated local business to support. We will be calling them again very soon!
5.0
Ken C.
6 years ago
We had a wonderful experience with Keystone carpets! They did an amazing job, they were on time and made sure we were completely satisfied. I am very fortunate to have found this family owned and operated local business to support. We will be calling them again very soon!
5.0
Ken C.
6 years ago
We had a wonderful experience with Keystone carpets! They did an amazing job, they were on time and made sure we were completely satisfied. I am very fortunate to have found this family owned and operated local business to support. We will be calling them again very soon!
5.0
Ken C.
6 years ago
We had a wonderful experience with Keystone carpets! They did an amazing job, they were on time and made sure we were completely satisfied. I am very fortunate to have found this family owned and operated local business to support. We will be calling them again very soon!
5.0
Robert N.
6 years ago
Keystone replaced all the carpet and vinyl in my home, about 1900 sq ft. Mark was very helpful with finding the right carpet and vinyl in terms of function, color, texture, and pattern. The character of the house changed from bland to WOW! It looks great! The installation went as planned, under two days, and the crew was professional, friendly, and tidy. They were experts in all aspects of the job, and they helped me move some large items. I highly recommend Keystone; I will use them in the future with no hesitation.
5.0
Julie L.
6 years ago
So convenient to have Keystone bring samples to the house. Nice to have one point of contact to confirm scheduling and such. Professional installation. Would surely call on them again.
1.0
Jean L.
6 years ago
I needed flooring in every room of a house and explained it needed to be sturdy well wearing flooring. Mark brought samples stated this is the best stuff they have. It would be great flooring. Two weeks after it was laid it started tearing! If you dropped a dish the floor would split! We called Mark sent someone out to look and stuck a furniture pad under a piece of furniture! Mark stated well that really is only kitchen Flooring not meant for furniture! Really as the kitchen where there is no furniture is tearing also! Flooring kept tearing in every room. We kept calling over and over. Mark finally stated they would replace it, this has been going on for over a year. Flooring has not been replaced and Mark avoids the calls! Avoid this company he says what you want to hear to get the business and does not warranty what they sell! It was $6000 worth of flooring!
Keystone I.
6 years ago
Hi Jean. I've been out of town this week. I will be out to the house later today, and I will be talking to the flooring rep in order to find out what we can do about your flooring. I apologize for the issues you have encountered. We will do what we can to fix the problem.
Jean L.
6 years ago
You need to call to set up a time as no one will be there.
Jean L.
6 years ago
I can see the problem isn't going to be remedied. The kitchen where there was no furniture tore. They had a small entertainment center a couch and 2 recliners. That furniture is not too heavy. Never heard of flooring you can't put furniture on! Learn something new everyday. There was 2 individuals who weigh 90 pounds living there. They are extremely respectful to property.
Keystone I.
6 years ago
Hi Jean! It took us a while to figure out what product to use on the floors, but we found something. We have changed out the vinyl in the problem areas with a new product that we believe will hold up much better in the main living areas. We do continue to suggest making sure the tenants use the pads for their furniture and chairs in order to keep the warranty valid on all resilient/vinyl floors. If there is anything further we can do, please let us know, and we will do what we can to help. Thank you for the feedback. We appreciate it!
Jean L.
6 years ago
Hoping it's better flooring. So far it appears sturdier. There is pads under the furniture.
5.0
Coral P.
6 years ago
Professional, clean, quality work with great value!
Anonymous
6 years ago
Thank you for your review!
5.0
Dan
6 years ago
Excellent work. Very clean job. The house feels totally different now. Thanks!
5.0
Rod V.
6 years ago
We first heard of Keystone Carpets in an article on Carpet Professor.com. He said family owned businesses worked harder and cared more. He mentioned that he especially liked Keystone Carpets in our area. So we stopped by their show room to check them out. We had been looking everywhere for a certain look and style. We told Mark just a little about what we wanted and mmediately produced a carpet and vinyl that were EXACTLY what we had hoped for. The price fit our budget especially after a military discount, installation was arranged for a day that worked for us, the crew showed up right on time, the quality of product and workmanship were stellar. The crew were courteous, pleasant, so organized and hard working. They did our entire house so it took most of 2 days. When they finished they cleaned up, vacuumed the floors, helped place the furniture where it belonged, gathered their tools, any mess and left. We were so impressed. When we build our next place we will start with Keystone Carpets and save ourselves so much stress.
5.0
Crystal B.
6 years ago
I had my carpets replaced by Keystone carpets in April 2016. They did a fantastic job. I love that they brought the sample colors to the house so I could see them in my space instead of just in a warehouse.
Keystone I.
6 years ago
Thank you for the review Crystal! We appreciate it. Bringing the samples to your house makes the process easy for all of us. We get to see the whole project and you get to see the colors and styles in your house. We strive to make the floor buying experience as fun and easy as we possibly can. If there is anything we can do to help you in the future, feel free to give us a call. Thanks.
5.0
Stacey D.
6 years ago
5.0
Joellen T.
6 years ago
Very patient and cooperative during the process of my choosing a carpet. I asked a lot of questions and was not rushed along. The carpet installation was very well done and efficient. They did a good job of cleaning up and of showing us their finished work.
5.0
Jen
6 years ago
Thank you guys for doing an amazing job with the carpet in our home. You guys are the best from start to finish. The inhome estimates makes things so convenient,your prices are competitive and your installers took great care with the rest of my home while they were there. My family has used you for years and we will continue to stick with the best!!
5.0
Kathy L.
6 years ago
5.0
Michael K.
6 years ago
Just had them do all new carpet and linoleum at my inlaws very good service all the way around will definitely recommend and use them for all future flooring needs
Anonymous
6 years ago
Thank you for your review!
5.0
Deb G.
7 years ago
5.0
Linda M.
7 years ago
Jeff and his team came early, started taking old carpet, pads and vinyl up. They were very professional had everything cleaned up and ready to lay the new pads, carpet and vinyl. I never saw a team that worked so well none stop till everything was done beautifully. In a matter of a day I was enjoying my new floors. Keystone Carpet is the company I will always recommend to install flooring.
5.0
Dan W.
7 years ago
2.0
Anonymous
7 years ago
Poor front office communications. Never knew when delivery and installation was occurring. Had to call several times concerning same. Quality of work was satisfactory—required help by the owner, vacuum, thrash bags, furniture moving, etc. Workers were uninformed regarding installation procedures.
5.0
Misty H.
7 years ago
I been with keystone carpets for 6 yrs now. Every house i buy i make sure keystone carpets does my flooring.
Anonymous
6 years ago
We appreciate your business and loyalty as a customer! Thank you for your review!
5.0
shelly l.
7 years ago
Mark came to my home within 48 hrs to give me an estimate for carpet in my home. He had recommendations for product/color based on my priorities. They installed a week earlier than planned. The install technicians were courteous, thorough and Mark came by to check on the job and insure all was going well.
Keystone C.
7 years ago
We appreciate you doing business with us, and thank you for your review.
5.0
Vicki P.
7 years ago
5.0
Julie C.
8 years ago
5.0
Don B.
8 years ago
Keystone Rocks! They just replaced all of our carpet in the upper floor of our home (Living/dining room, hallway, bedroom) and did a really great job. Their install crew is incredible. They've worked together for so long they don't use words to communicate - they must use telepathy. We're really pleased with the overall result. They were on time, and had the whole job done in about a half-day.
5.0
Cher M.
8 years ago
Picking out the carpet in my home, with lots of large samples was SO helpful and took the stress out of making decisions. And during installation, I was on a tight time frame for getting this job done and they were prompt, thoughtful, careful and did an outstanding job!
5.0
Don M.
8 years ago
They were prompt and cleaned everything up before leaving. Did everything we asked and more. We had shopped around and found Keystone Carpet price comparable to others.
5.0
John H.
9 years ago
very prompt and professional
1.0
Maggie D.
9 years ago
We would not recommend them to anyone. Our Kitchen floor still sticks in places when we walk. After checking found it was probably not prepared right before laying it. Second the living room carpet is wonderful, but the hallway is not. They say there is only one seam in it. We have been checking it and there is more than 1 seam. Looks awful. Not going to fight with them anymore. Just will not give them a good rating.
Keystone I.
9 years ago
John and Maggie... We stand by our installations and flooring 100%... We talked about replacing the carpet in your hallway due to a possible carpet defect. We also offered to correct the kitchen floor by adding a barrier between your new flooring and the old flooring, even though the manufacturer says it is not necessary for your application. You declined our corrective measures on both instances. Our offer still stands for you and your flooring. We will give you a call and correct this to your satisfaction. We appreciate all reviews, positive or negative. We want our customers to be happy with their flooring, and when there is an issue with the manufacturers product or our installation we will always do our best to resolve the problem.
Maggie D.
9 years ago
We appreciate your comming out and talking to us. Thank you for what you will do to get this taken care of. We now realize that none of this is your fault. Will be glad when it is all taken care of. Again thank you for your service ans I would recommend you to others. John & Maggie Van Ditto
Keystone I.
9 years ago
Thank you for the confidence in our company. We have submitted a claim with the manufacturer on your carpet. We will do everything we can to resolve this issue. We will contact you when we receive more information. Thank you again and have a great day.
Jean L.
6 years ago
Did they resolve it? We got the same line and never taken care of!
5.0
David J.
9 years ago
John is great to work with and does excellent work. Installed new sheet vinyl for a kitchen remodel. Good quality material and good pricing.
5.0
Beth L.
9 years ago
Just had new carpet installed in our house. They were amazing from start to finish! I would highly recommend them to anyone.
5.0
Lynn W.
9 years ago
I love my new carpet! John was very professional and helpful to work with. He knows a lot about carpet! The installers did a great job and John, the owner, was even here for the install. The price was right, the quality of product and service is great. I would recommend Keystone Carpet & Floors to anyone who asked.
5.0
Kathleen H.
9 years ago
1.0
Beverly R.
10 years ago
1.0
Jeff M.
10 years ago
5.0
Sandy H.
11 years ago
0.0
ablex3
13 years ago
Great Job, The Carpet is Great too – Dear Keystone Carpet This is a letter to thank you for a carpet job well done! I know that I called the store and personally told John how pleased I am, but I think that sending this short note is in order so that others can read it too, including the installation team (your Sons). I am so happy with the carpet that was installed in a couple rooms in our upstairs last Tuesday. It was a great surprise to me to see how nicely everything turned out. Your Sons that installed the carpet respected our home, did not mark up our freshly painted walls, and laid the carpet very professionally. I feel like I’m in a new home. It is not often that as a paying customer for services these days, I feel so satisfied with the work I receive in turn. In fact, most of the time, I feel “ripped off.” So, I just want your staff to know that this was a service for which I was delighted. I appreciate: -- the service I received form everyone who attended to me - the nice, unusual color of carpet, which was just what I was desiring and couldn’t find anywhere else; -- the top grade of padding installed with the carpet; and --the overall cost of the carpet, padding and installation. I would recommend your business to others, and I will be returning for more business myself in the future, I’m sure – but for other rooms, since the new carpet will last us at least 20 years or so, as guaranteed. Ann and Joe
5.0
Amy S.
13 years ago
Convenient, Professional and Friendly Service
Keystone Carpets recently installed carpet at our home. We both enjoyed working with John from our first meeting. John came to our house, showed us samples, and gave us an estimate. This was very convenient for us, and much appreciated. The product Keystone Carpets has to offer is great quality. The standard carpet pad that Keystone uses is the thickest pad (considered an upgrade at other carpet stores) that other installers offer. Keystone Carpets arrived on time and finished the job at our home very quickly. We had an area in the carpet that we were not 100% happy with after the initial installation. We called John and he promptly came back to the house and fixed the "problem" area. We are completely happy with the carpet and thought the thank you note we received in the mail after the job was finished was a nice touch. Thank you Keystone Carpets!
0.0
Buzzcut
13 years ago
My Highest Recommendation to anyone Shopping for Carpet – I just bought a new home and the old carpet needed replacing. Since I was on a tight budget, I was concerned I couldn’t afford to replace them, but I found Keystone Carpet on Google and called for in home est. John came out and found me a great deal and I was able to replace my old carpet and replace it with a higher grade carpet than I expected. The John and his 3 Sons insalled the Carpet and worked very hard and did a terrific job. I would highly recommend Keystone Carpet as the best Carpet dealer in Spokane to anyone. Buzz, Spokane
0.0
Inmotion
13 years ago
Great Job, Very Courteous – I could not have been more pleased. John and his 3 Sons from Keystone Carpet actually arrived 10 minutes early to the job. They were neatly dressed, well groomed, and did not use profanities during the job, John and his Boys worked quickly and efficiently and had the whole job done in about 2½ - 3 hours, much quicker than I thought. They even vacuumed the carpet and removed the scraps and trash from my home. Now that we moved all of the furniture back into the rooms I could not be any happier. I was incredibly impressed with the professionalism and work-ethic provided by Keystone Carpet and in the future, they will be the first company that I call for my carpeting needs. Jim and Kelly
0.0
Curel
13 years ago
Spokane Best Carpet Dealer – I had been searching for a good carpet for over a year. I did much internet research on various brands and what to look for in buying a carpet. I had been to several local flooring companys and checked the carpets at Home Depot. Then I happened to come across "Alan's Preferred Carpet Dealer Directory" on line and found the preferred carpet stores in Spokane. I decided to check out Keystone Carpets as it was one Alan recommended. I went there and spoke with John Wenzl and told him all the requirements I wanted in a "long lasting" BCF nylon carpet and the color I wanted. His congenial personality makes it an absolute pleasure to do business with, He had the carpet that met all my personal carpet requirements. John came out and took measurements and then ordered the carpet. When the carpet arrived, he and his sons who work with him came and removed the old carpet and pad and put in the new carpet and pad in my whole house in a very timely manner. It was reassuring to know his sons were working with him and had done so for a few years and therefore John didn't have to use subcontractors. I asked ahead of time if they used "stretcher bars" (power stretcher) (another requirement of mine) and he assured me he did and I saw him use it. I am very pleased with their work and also the cost was very reasonable. I would recommend Keystone carpets to anyone who wants great service and great prices on great products. Judy L, Post Falls
5.0
buzztwo
13 years ago
I will recommend Keystone Carpet to my family and friends
John at Keystone Carpet came to our home to est. cost of replacing our old carpets, the pricing was the best we found in Spokane, so it was a done deal, I was very impressed at how efficiently our furniture, old carpet and padding were moved and by how quickly our new carpet was installed and the furniture was moved back by John and his 3 Sons. The new carpet that is in our family room is such an improvement over our worn out Berber carpet! I’m glad that we were able to have the carpet installed so quickly and conveniently. I will recommend Keystone Carpet to my family and friends.Buzz in Spokane
5.0
Lani
14 years ago
Top Notch!!!
Gorgeous carpet. John sells only the best products. At price that can't be beaten. I looked, shopped, researched. Finally came across Keystone Carpets. So thankful. Then, the service: speedy, quality installation, and a vacuuming of the new carpet!
5.0
Daniel A.
15 years ago
Great service!
John and his crew did a great job. We called 3 carpet vendors however no one could match John's service! I would recommend Keystone to anyone!!
5.0
Jodi C.
15 years ago
Best carpet deal in spokane
Quality means Keystone - 03/10/2009 18:11:40 Jodi Chittum from Spokane, WAThe quality job Keystone carpets did in my home was phenominal. They beat everyone's prices by thousands of dollars for the exact same product. I could't be home during most of the installation, but felt perfectly safe and comfortable having John and his sons in my home working while I was gone. I would highly recommend Keystone for ANY of your tiling and carpeting needs. Thanks Keystone!!
5.0
Chaz
15 years ago
Keystone = Best Carpet Dealer in Spokane
Keystone Carpets, is the best carpet dealer in Spokane. Let me tell you why!! Not only have they been around for like 25 years in shows in their work. I have never seen our carpet look so great, this is the 3rd company we have used, and by far the best carpet dealer in spokane, the installation of the carpet was excellent, totally seamless, WOW! I would hightly recommend this carpet company to my family and friend, oh yeah I already have:)"
5.0
Charles M.
15 years ago
0.0
customrepairs
15 years ago
Greatest carpet crew in town – Thank You JOHN!!!! Best carpet company in Spokane. The price was better then the other quotes I got and you gave me a free carpet installations! I will highly recommend you.