DONALD E MCNABB COMPANY
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I would give it zero stars if possible. I wish I had read the reviews here before I got into this mess. They did not send the salesperson out to look at the areas to be carpeted. This is incredibly important! I thought they were professionals and knew what they were doing. They did send out a guy to measure and he seemed to know what he was doing, but somehow it all got lost in translation. The salesperson appeared to be new and probably had no real understanding of the complexities of measuring and installing carpet; much less which way seams should run. So the installers arrived with too much carpet--enough to carpet one area twice, and too little carpet to fit another area. This meant a second trip at a later date and a further delay in installation. The installers said they were not responsible for the accuracy of measurements or the carpet order. I believe that. They seemed to have much more common sense than the people in the store. Then, upon the advice of the salesperson and directions given by him, the installers put the seam parallel to a set of windows that ran the length of the house. OMG. Does it show! It makes this incredibly expensive (I bought top of the line material) look bad. While searching on the internet for some way to fix this mess (apparently there is not one), I came across the standard way of carpet installation which clearly states that seams should run perpendicular to windows to minimize appearance. Guess you'd better know all this; don't expect them to. I would not waste time or money with this folks again. As a matter of fact, if a carpet salesperson is not interested in coming out to your home to see the area to be carpeted.... don't even waste your time. They need to know which way seams should run, which type of carpet to recommend, and be able to advise their installers with any special instructions. Thinking of going to McNabb's with the idea that they will offer you this kind of service? Think again. And go somewhere else.
3 months ago
not happy, was told I can get some unfinished wood put in so I could match it with existing. went back and forth for a couple weeks not being able to get ahold of salesman. when he finally calls back he says they cant do it. Thanks for nothing
3 months ago
8 months ago
9 months ago
Love getting remnants here. Great service and quality.
9 months ago
9 months ago
9 months ago
10 months ago
I spent over $25,000 with this company to redo entire main floor of my house, including tile, carpet and engineered wood. Carpet and tile were acceptable-wood turned out horrible-terrible install quality-floors squeak like a 100 year old farm house-my complaints initially were met with promise to make it right, followed by unanswered calls..GM even assured me that they would take care of my concerns!....check cashed, they disappeared. Incredibly poor business. I own my own company-if I treated customers like they did me, I'd be out of business. I'm now shopping for a reputable company to fix the mess they made.
12 months ago
I don't even give them 1 star..dishonorable and don't give back cash deposit that I did. All types of wrong!! Company mails a check to you only on Wednesdays and them wait for the mail and the bank puts a hold on it. I feel I was penalized because I didn't buy the carpet I set aside and put on hold. So now I can't get my cash deposit back in cash...so sad..then drove 45 minutes to get my deposit and was told I will get a check in the mail..should've told me before driving all that time...wrong people..don't go here..dishonest and misleading!!!!
Thank you so much for ripping the mirror of my truck and than refusing to pay for damages, i will never buy anything from this company!!!!
My wife and I used McNabb for a pretty substantial job; remove/replace old tile, wood, and carpet on our main floor-totaling over 2000 sq ft. Chose them in part because they had their own installers, were local, and had all 3 flooring materials, making it, we hoped, a smooth process. Wrong. I've worked with many contractors on many different projects over the years-some great, some not as good...I've never been so disgusted with a contractor to the point of writing a negative review, until now. We did get good service from the salesperson and the quality of carpet, flooring was acceptable. We were expecting that level of service for the work itself-in fact made that point clear from the beginning-that we did not mind paying a premium for high quality work, but it was not to be. Job ended up taking much longer than expected, which was not a huge issue in and of itself, but the overall quality, and willingness on their part to do it right, was amazingly poor. Details: they started by removed tile from main foyer which was going to be a big, messy job-we made that point clear to them well before the job started-both to the salesperson and the guy that did final measurements... First day-nobody showed up, and no call....bad sign. Second day, 1 person came and after 6 hours had removed less than 20% of the tile...ended up taking 3+ days just to demo the tile. sign of things to come. First 2 weeks was 2 guys doing wood and tile. Show up at 10am, full hour lunch, gone by 5pm. and after 2 weeks they were insinuating it was our fault for the fact that the job was taking so long! They actually pulled 1 of the 2 guys off our job after 2nd week to start another job-and lied to me about it! I only found this out by my inside contact, after the fact...nice..Big quality issue; We replaced tile with wood in small 1/2 bath. In this bathroom the new flooring squeaks horribly-was never an issue before. When we pointed this out, they simply explained that the lower weight of the new material (wood vs tile) created space between the subfloor and wood, resulting in the excessive squeaks. OK, if that is a known variable in this type of process, WHY DIDN'T THEY ANTICIPATE IT AND SECURE THE SUBFLOOR? Logical question, which was answered in silence. And refusal to fix. To be clear, I had them come back out to look at it after job was complete and was told again that it was not their fault, and they refused to correct! Subsequent calls to Manager Chuck resulted in NO CALL BACK! So, I now have a brand new bathroom floor that will need to be replaced by a competent installer. i.e., not McNabb. Also to be clear, I never pressed them for better price, to work faster, etc. Actually they had to do a few extras, which I told them up front to let me know how much extra $$ to add-so this was not a matter of a bad deal for them. They got their cash and left...and I got...McScrewed...
I was unfortunate enough to get a flat tire in the parking lot of this establishement -I was very shaken up and waiting for my husband arrive to assist me and the 3 individuals in the store told me if I wasn't out by 8pm then I would get locked in the parking lot for the night! I had to drive on a completely flat tire to get out of the parking lot causing more damage to my car! These people have no compassion and I will never shop here or recommend them to anyone! Can you imagine if you had a problem with your order or product, how poorly they wound treat you?!?
We walked in with our 3 kids under 4 years old, and were welcomed like any other customer. The kids played in the toy and games area set up for kids, which was great. This gave us the chance to review our options in detail with Charlotte. She was exceptionally friendly, knowledgeable, and provided us with the info we needed without pressuring a sale. Although we did not make a purchase that day, I can recommend D.E. McNabb based on our experience that day. Talk to Charlotte if she is available!
been getting remnants here for years, killer prices and always ready to help
I really wanted to like these guys. My husband and I chose them to recarpet our finished basement. Customer service seemed great at the time. And then... 1) Installers were quick and friendly. When they left we discovered an entire side of the basement that hadn't even been tacked down. Someone came out within a few days to fix it, but he acted like I was wasting his time. Tacked down the carpet and then we found out a week later that part of the room hadn't been correctly stretched. Repeat from the first time. 2) We picked the carpet solely because we were told that it had a lifetime warranty against pet accidents and wear and tear. I can't begin to tell you how many times I asked explicitly if it covered all pet accidents (that couldn't be cleaned) as well as wear and tear from scratching. I was PROMISED it was covered (all materials, minus labor). A year later when we had some carpet scratched up, I called to have someone come look at it and was told no problem. Guy arrived, quickly told me that no pet damage was covered and left. I never heard from them again even though I've called twice (that was 4 months ago). 3) The manager and sales people are friendly and maybe want to keep their word, but at the end of the day the installers and "field" people are rude at best. I do feel like I was lied to and once they got my money they were done. I'd rather go to a chain like Lowes or Home Depot even if it means paying more. I will never again use this company and I would NEVER recommend them to anyone else.
2 years ago
Well, my salesperson Charlotte, was awesome. Installation is another whole story. After setting up a day and time for installation, I was jacked around 3 times and the installers still did not come at the time promised. McNabb was courteous enough to refund a portion of my flooring for the multiple inconveniences, however they are in no hurry to do that refund.
3 years ago
3 years ago
DO NOT RECOMMEND!!! We went to McNabb's for our new house after purchasing some carpet in the past that we had someone else install. They sent someone out to measure the area before we moved in. When the guys came to install they did a TERRIBLE JOB! I have so many seams and visible seams in areas where they should have never cut. The installation guys didn't put carpet in the closets and when I said, "Wait a minute, I want carpet in the closets, they said no one measure for the closets" WHO DOESN'T INCLUDE THE CLOSET!!!???" They same guy who measure the first time came out again and his explanation of why he didn't include the closets was that the previous owners realtor said, "there wasn't carpet in the closets now, why would you carpet them?" THERE WAS NO CARPET ANYWHERE!!! The previous owners had ripped it out and were walking around on the pad or subflooring! Never was it communicated to us that the measurement was that different than the original and our bill was going to be basically double. We were supposed to have extra carpet for two rooms, I have pieces left. The installation guys didn't even lay the carpet the same direct as to follow its "pattern"!!! I have pieces laid between doorways and it's the worst experience ever! HORRIBLE SERVICE, COMMUNICATION, AND INSTALLATION!!!! They were supposed to install May 6 and 8 and after they screwed up, it finally was finished Friday, June 6! They claimed they would not charge us for installation. The carpet was $0.25 sq ft, the pad was $0.49 sq ft. Our billed should have been around $1,000, our initial deposit. However, they charged us another $1,000 and thought that was fair. Because it's been so long since deposit and final product I cannot dispute the charges with our credit card company. Also, they did a terrible clean up job and left nails in my driveway. I now have a flat tire and am out another $250.
3 years ago
3 years ago
Today I had the McNabb Carpeting team to my house to stretch carpet in three rooms. They arrived exactly when they said they would be there (which was not a 4 hour window, but promptly at 9:00). The two gentlemen were very professional, moved all my furniture and provided lots of suggestions. They finished in a short matter of time, totally cleaned after they were finished. I will definitely look to McNabb for all my flooring needs and recommend everyone do the same.
3 years ago
3 years ago
4 years ago
4 years ago
Shady business practices. Sold me a "black" remnant that they rolled out on the shop floor. When I got it home and had it installed it was actually blue. I only found this out after butting it up against black trim. I asked the manager if they'd give me a piece of actual black and he said the receipt says they don't have to, so no go.
4 years ago
The prices and quality are unbelievably good. Another reviewer has complained about the color being blue instead of black, but I don't think that's the sellers fault. We've purchased amazing carpet for .17 per square foot. Highly recommended.
4 years ago
I cannot thank DE McNabbs enough! I was in quite a hurry to get carpet installed. I went in to their showroom, picked out a carpet I liked, they had it installed within the week, at an incredibly affordable price. The gentlemen who did the install were on time and had the carpet installed in no time. They were professionals, too. Not some young kids with little experience. These guys knew what they were doing. I would highly recommend them and also would not hesitate for a second in using them again for my carpet or flooring needs. Thank you guys!!