DONALD E MCNABB COMPANY

3.8
|
78 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
D.E. McNabb Flooring 31250 S Milford Rd, Milford, MI 48381-3762 248-437-8146 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.8
|
78 Reviews

Reviews


5.0
4 days ago Great place to work with, I have made several flooring purchases from them over several years and the carpet always performed as stated. I work with Jimmy James this last time we had a carpet mix up and he did not stop until he was sure the issue was resolved. Very knowledgeable about their products. Will be back again
0.0
6 days ago Go there every time I got a carpet job need another one soon
0.0
3 weeks ago I recommend anyone that's looking for carpet or flooring to definitely check out McNabb. The first thing I noticed when walking in was the cleanliness of the sales floor as well as the warehouse. Everyone was very courteous and helpful. The sales consultant Jim Drudi, answered all my questions I needed with care and not just a sales pitch. With the help of another employee "Paul" loaded my truck with SAFETY. I definitely recommend this company.
1.0
last month I intended to make a purchase in the morning after putting hours of research and shopping into my educated decision. A specific question regarding installation of the product (engineered tongue and grove flooring) was asked later that evening. I called was told to watch internet videos!!!! Or call the manufacturer ( they didn't have that number). The run around received by Jim before purchasing their flooring showed me what could happen after the sale. I will go elsewhere.
5.0
last month We are very happy with D.E.McNabb. Salesman Jim Drudi is very knowledgeable and thorough. The installers were on time and did a great job. A great experience all the way around. I recommend them.
5.0
last month I have to give De McNabb 5 star rating especially Jimmy James!!! Excellent salesman
5.0
2 months ago I was there, and Jim Drudi ( sales person) was so friendly. I mention I was hungry, and he offered me either banana or zucchini bread. I had them put edging on one of my rugs, and came back later to buy an area rug. Super good quality rug rements, at great prices.
5.0
3 months ago I have made many purchases from McNabb s before but this time I was looking for a very small piece of carpeting required for a project. Jim Druid helped me in so many ways. Jim showed me an array of samples, was very happy to make sure I purchased the correct type and amount, always with a smile! Definitely returning for any future home flooring!
4.0
3 months ago They installed carpetting in 5 rooms and after that a cortex floating floor in my partially finished basement. Jim helped me find exactly the right products for my needs and the install was team was professional and did a great job.
5.0
4 months ago Great service! Very helpful and walked away with a good deal.
0.0
4 months ago Just needed a small amount of carpet. Was very helpful matching to our existing carpet and we gave us a great deal. Thank you!
0.0
4 months ago Chuck Economo in Sales was so amazing! He knows so much about every aspect of the flooring and truly helped get the perfect floor for me, I never felt pressured or steered in any direction. Every step of the way Chuck was educating me and helping me. I would go back here just to work with him, highly recommend Chuck!
5.0
4 months ago Go get your dorm room carpet here! Great selection and prices. Look for sales consultant, Jim D. He was wonderful help and found us the exact remnant that we needed!
5.0
4 months ago This customer did not leave a comment.
5.0
5 months ago Great prices and helpful service.
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago Jim Drudi was very helpful in selecting a remnant carpet piece for my apartment. He was also very efficient, helping me get in and out of the door in under an hour.
3.0
5 months ago Surprisingly expensive flooring especially hardwood which they don't specialize in. Lots of remnant carpet though if that's what you're looking for.
5 months ago Hi Buck, Thank you for the feedback.. We do have additional products that are not displayed in our showroom that may work for you. If you ask for Ryan or Keith they would be happy to find you something that fits your look and budget. Please let us know if we can help you.
5.0
5 months ago Amazing experience from the moment we walked in the door to installation. We had a carpet sample that we loved from another store and we called and Jim said that he might have exactly what I was looking for right on his desk. We went in met with Jim, sure enough the exact same carpet was in stock. WE LOVE our new carpet!! Highly recommend McNabb!!
5.0
6 months ago We only needed carpet replaced for one room. They had lots of choices of different colors in the back of the store. We had it professionally measured and installed in a week! Would definitely use them again.
5 months ago Hi Jenny, We are happy to hear that we were able to provide you with a smooth and speedy experience! Thank you for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
6 months ago Jim our salesperson was absolutely on it with his knowledge and advice. He took his time to show us several options for carpeting our house and when we decided, it was installed on the day they stated and installation was perfect. We will be buying our next carpet from D.E. based on our 1 st experience , the selection and of course the great price Jim gave us.
6 months ago Hi James, We are glad to hear this! Thank you for writing us a review. We greatly appreciate your business and would be happy to help you with anything that may you need in the future!
5.0
7 months ago Jim Drudi was an excellent sales rep and very knowledgeable. He answered our questions and helped make our perfect carpet choice. Kelly was great when he measured and returned to trim our seam. Thanks to the team for making our experience a pleasant one!
7 months ago Hi Mary, We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review. We look forward to serving you again in the future!
5.0
7 months ago Jim Drudi was an Excellent Sales Associate. The last rain storm damaged my old carpet and we needed it replaced for my daughters graduation party at our home. Jim saved us and helped to make our home presentable for our celebration. Jim was also kind and compassionate. Thank you.
7 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and we are glad that we were able to help you have a successful graduation party. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
8 months ago Sales person Jim Drudi was knowledgeable, kind, personable and helpful. Won’t ever go anywhere else again.
7 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review. We look forward to serving you again in the future!
5.0
8 months ago Went looking for some carpet for our house and Jim was awesome. He helped us find exactly what we wanted without breaking our pockets. All the warehouse guys were nice and patient with our indecisiveness.
8 months ago Thank you for the positive feedback Shawna. Jim takes a lot of pride in finding the right product for each customer. All of our staff is happy to help at any time. Thank you for the opportunity. We greatly appreciate your business.
5.0
8 months ago test
1.0
8 months ago Went in on April 3rd to pick carpet and schedule measurements. Talk to C. We scheduled for Friday. I took off early and waited an hour only to call and find out C was off and that he scheduled my appt. for April 13th. I took off early again on the 13th. The measurements went fine. I was told that C and he would get back to me within 2 days. It's April 18th, I still haven't heard anything. They've cost me money at this point, why would I spend more money with them now. I don't feel valued as a customer so I won't be.
5.0
8 months ago Very knowledgeable and courteous sales staff and timely service. All flooring products are high quality and best pricing I found. Professional installation and even came back and repaired an "accident" for free. Highly recommend all staff and installation for both residential and commercial
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago McNabb installers were exceptionally proficient and a pleasure to work with. See attached beautiful picture of the vinyl flooring they provided & installed at a recent event.
5.0
8 months ago Great sales staff, professional atmosphere, and finished results are second to none. Sales Manager Ryan is friendly, and great to work with.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago This customer did not leave a comment.
5.0
9 months ago Sales staff Chuck is Wonderful! Worked on getting us what we needed on a budget. Installers Mike & Tony are the best in the Business!!! They ALL know exactly what was needed. Hats off to these Professionals. Mr. Dan & Mrs. Sandy. Thank you.
5.0
10 months ago We incurred severe water damage to our home, which required flooring be replaced that was 15 years old. Charlotte was extremely helpful in helping us decide what to choose. We love the product and the installers were excellent. We were able to get the job completed in 3 weeks. From selection to install and in the middle of Christmas. Thank you for such great customer service!
5.0
10 months ago The Berkley High School Robotics Team 247 “Da Bears” is extremely grateful for the generosity of D.E. McNabb Flooring. They kindly donated the carpeting for our practice field. Thanks to them, we have set up our field and are testing our robot!!
5.0
10 months ago I've had nothing but the best of service, install and satisfaction with my carpet and McNabb's. Chuck was very responsive and answered all my questions. Mike and Tony did a great job on the install. They put tarps on my hardwoods so they didn't track in any snow. Overall, it was a great experience.
5.0
11 months ago wonderful business and customer service, I highly recommend. Their installers were friendly and did a beautiful job. I could not be happier!
5.0
12 months ago Amazing service and installation !!! I had no problem getting everything done in a timely fashion
1.0
last year They prey on customers with good credit. Will never do business with them again. Recently closed a small deal for carpet and padding in our basement for a few thousand dollars. The experience was horrendous; from carpet being rained on in our driveway and still be installed yet McNabb having no interest in addressing this. I was told the manager stated such. Now my family and I sit on wait or mold and mildew issues. Also, McNabb blamed us for not paying on installation when their installers did not ask for payment (however they did damage our egress windows which they insisted upon using despite clear instructions otherwise. Nope, McNabb isn't doing anything about that either). We were very hesitant to render full payment given the pending installed wet padding issue however had no choice when McNabb threatened to ruin our perfect credit by sending us to collections after one week. Very effective bullying. After full payment was rendered, they pretended" to make efforts via phone calls which were all empty handed as they repeated The "we won't be doing anything " decision regarding the padding. Disgusting. McNabb lacks courtesy and basic customer service skills. Further, they lack foresight; we just took our business (more than 10x what we spent in our basement) elsewhere. We will never recommend this company.
5.0
last year Great price, great service, great installation. Chuck was very helpful in helping us select the carpet we purchased, and worked with us to coordinate installation with our work schedules. We have made many carpet and flooring purchases from McNabb's over the years and have never been disappointed.
1.0
last year I'm not even a customer of D.E. McNabb Co. Flooring but I'm going to make sure myself and anyone I know doesn't use their services. My husband and I were nearly driven off of I-94 by 2 guys driving one of their company vans. Pacing us, speeding up so we couldn't get over and laughing about it the entire time. Slowing down and going across all 3 lanes. We called the company and spoke with the Reginal Manager Chuck who was less then professional at introducing himself when getting on the phone. The entire situation well less then pleasent and I should report them to the Better Business Burrow. So if you happen to see a D. E. McNabb Co. Flooring work van with the plates CE 66592 stay clear.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
1.0
last year I would rate this place a zero if it was possible.
9 months ago Kristen we are sorry that your employment didn't work out here, but we still wish you the best of luck.
1.0
last year Walked in there today was greated by the very nice receptionist. She asked the employee that was to the left of the desk if he had time. He said yes she said he can help u as soon as he wakes up. He did look like he just woke up. His additude showed me he didnt want to be there. I brought in a sample of carpet to compair colors. I asked for something similar and he pointed to the direction of carpet that came in 15 foot. Instead of pointing he should have got up and showed me the carpet he was talking about. I had no clue where he pointed and i got the feeling he didnt give a care if i bought carpet or not. So i got up and left. Went to menards got amazing service and i will never come back to this store again.
9 months ago This employee was a bad match for our company and this behavior is never tolerated. We apologize that you had this experience but it does not match our goal of customer satisfaction.
1.0
2 years ago I would give it zero stars if possible. I wish I had read the reviews here before I got into this mess. They did not send the salesperson out to look at the areas to be carpeted. This is incredibly important! I thought they were professionals and knew what they were doing. They did send out a guy to measure and he seemed to know what he was doing, but somehow it all got lost in translation. The salesperson appeared to be new and probably had no real understanding of the complexities of measuring and installing carpet; much less which way seams should run. So the installers arrived with too much carpet--enough to carpet one area twice, and too little carpet to fit another area. This meant a second trip at a later date and a further delay in installation. The installers said they were not responsible for the accuracy of measurements or the carpet order. I believe that. They seemed to have much more common sense than the people in the store. Then, upon the advice of the salesperson and directions given by him, the installers put the seam parallel to a set of windows that ran the length of the house. OMG. Does it show! It makes this incredibly expensive (I bought top of the line material) look bad. While searching on the internet for some way to fix this mess (apparently there is not one), I came across the standard way of carpet installation which clearly states that seams should run perpendicular to windows to minimize appearance. Guess you'd better know all this; don't expect them to. I would not waste time or money with this folks again. As a matter of fact, if a carpet salesperson is not interested in coming out to your home to see the area to be carpeted.... don't even waste your time. They need to know which way seams should run, which type of carpet to recommend, and be able to advise their installers with any special instructions. Thinking of going to McNabb's with the idea that they will offer you this kind of service? Think again. And go somewhere else.
1.0
2 years ago not happy, was told I can get some unfinished wood put in so I could match it with existing. went back and forth for a couple weeks not being able to get ahold of salesman. when he finally calls back he says they cant do it. Thanks for nothing
9 months ago We don't offer unfinished hardwood. We still tried our hardest to find the product, but we couldn't find a match.
5.0
2 years ago This customer did not leave a comment.
1.0
3 years ago This customer did not leave a comment.
9 months ago We can't find you in our history of customers, but we would like to offer an additional savings to correct this if we could.
5.0
3 years ago Love getting remnants here. Great service and quality.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago I spent over $25,000 with this company to redo entire main floor of my house, including tile, carpet and engineered wood. Carpet and tile were acceptable-wood turned out horrible-terrible install quality-floors squeak like a 100 year old farm house-my complaints initially were met with promise to make it right, followed by unanswered calls..GM even assured me that they would take care of my concerns!....check cashed, they disappeared. Incredibly poor business. I own my own company-if I treated customers like they did me, I'd be out of business. I'm now shopping for a reputable company to fix the mess they made.
4.0
3 years ago We walked in with our 3 kids under 4 years old, and were welcomed like any other customer. The kids played in the toy and games area set up for kids, which was great. This gave us the chance to review our options in detail with Charlotte. She was exceptionally friendly, knowledgeable, and provided us with the info we needed without pressuring a sale. Although we did not make a purchase that day, I can recommend D.E. McNabb based on our experience that day. Talk to Charlotte if she is available!
1.0
3 years ago I don't even give them 1 star..dishonorable and don't give back cash deposit that I did. All types of wrong!! Company mails a check to you only on Wednesdays and them wait for the mail and the bank puts a hold on it. I feel I was penalized because I didn't buy the carpet I set aside and put on hold. So now I can't get my cash deposit back in cash...so sad..then drove 45 minutes to get my deposit and was told I will get a check in the mail..should've told me before driving all that time...wrong people..don't go here..dishonest and misleading!!!!
1.0
3 years ago This customer did not leave a comment.
9 months ago We can't find you in our customer history, but we would like to offer an additional savings to correct this.
1.0
3 years ago Thank you so much for ripping the mirror of my truck and than refusing to pay for damages, i will never buy anything from this company!!!!
1.0
3 years ago I was unfortunate enough to get a flat tire in the parking lot of this establishement -I was very shaken up and waiting for my husband arrive to assist me and the 3 individuals in the store told me if I wasn't out by 8pm then I would get locked in the parking lot for the night! I had to drive on a completely flat tire to get out of the parking lot causing more damage to my car! These people have no compassion and I will never shop here or recommend them to anyone! Can you imagine if you had a problem with your order or product, how poorly they wound treat you?!?
2.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago been getting remnants here for years, killer prices and always ready to help
1.0
4 years ago I really wanted to like these guys. My husband and I chose them to recarpet our finished basement. Customer service seemed great at the time. And then... 1) Installers were quick and friendly. When they left we discovered an entire side of the basement that hadn't even been tacked down. Someone came out within a few days to fix it, but he acted like I was wasting his time. Tacked down the carpet and then we found out a week later that part of the room hadn't been correctly stretched. Repeat from the first time. 2) We picked the carpet solely because we were told that it had a lifetime warranty against pet accidents and wear and tear. I can't begin to tell you how many times I asked explicitly if it covered all pet accidents (that couldn't be cleaned) as well as wear and tear from scratching. I was PROMISED it was covered (all materials, minus labor). A year later when we had some carpet scratched up, I called to have someone come look at it and was told no problem. Guy arrived, quickly told me that no pet damage was covered and left. I never heard from them again even though I've called twice (that was 4 months ago). 3) The manager and sales people are friendly and maybe want to keep their word, but at the end of the day the installers and "field" people are rude at best. I do feel like I was lied to and once they got my money they were done. I'd rather go to a chain like Lowes or Home Depot even if it means paying more. I will never again use this company and I would NEVER recommend them to anyone else.
3.0
4 years ago Well, my salesperson Charlotte, was awesome. Installation is another whole story. After setting up a day and time for installation, I was jacked around 3 times and the installers still did not come at the time promised. McNabb was courteous enough to refund a portion of my flooring for the multiple inconveniences, however they are in no hurry to do that refund.
4.0
4 years ago This customer did not leave a comment.
1.0
4 years ago DO NOT RECOMMEND!!! We went to McNabb's for our new house after purchasing some carpet in the past that we had someone else install. They sent someone out to measure the area before we moved in. When the guys came to install they did a TERRIBLE JOB! I have so many seams and visible seams in areas where they should have never cut. The installation guys didn't put carpet in the closets and when I said, "Wait a minute, I want carpet in the closets, they said no one measure for the closets" WHO DOESN'T INCLUDE THE CLOSET!!!???" They same guy who measure the first time came out again and his explanation of why he didn't include the closets was that the previous owners realtor said, "there wasn't carpet in the closets now, why would you carpet them?" THERE WAS NO CARPET ANYWHERE!!! The previous owners had ripped it out and were walking around on the pad or subflooring! Never was it communicated to us that the measurement was that different than the original and our bill was going to be basically double. We were supposed to have extra carpet for two rooms, I have pieces left. The installation guys didn't even lay the carpet the same direct as to follow its "pattern"!!! I have pieces laid between doorways and it's the worst experience ever! HORRIBLE SERVICE, COMMUNICATION, AND INSTALLATION!!!! They were supposed to install May 6 and 8 and after they screwed up, it finally was finished Friday, June 6! They claimed they would not charge us for installation. The carpet was $0.25 sq ft, the pad was $0.49 sq ft. Our billed should have been around $1,000, our initial deposit. However, they charged us another $1,000 and thought that was fair. Because it's been so long since deposit and final product I cannot dispute the charges with our credit card company. Also, they did a terrible clean up job and left nails in my driveway. I now have a flat tire and am out another $250.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Today I had the McNabb Carpeting team to my house to stretch carpet in three rooms. They arrived exactly when they said they would be there (which was not a 4 hour window, but promptly at 9:00). The two gentlemen were very professional, moved all my furniture and provided lots of suggestions. They finished in a short matter of time, totally cleaned after they were finished. I will definitely look to McNabb for all my flooring needs and recommend everyone do the same.
1.0
5 years ago This customer did not leave a comment.
3.0
5 years ago This customer did not leave a comment.
4.0
5 years ago This customer did not leave a comment.
2.0
5 years ago Shady business practices. Sold me a "black" remnant that they rolled out on the shop floor. When I got it home and had it installed it was actually blue. I only found this out after butting it up against black trim. I asked the manager if they'd give me a piece of actual black and he said the receipt says they don't have to, so no go.
4.0
5 years ago The prices and quality are unbelievably good. Another reviewer has complained about the color being blue instead of black, but I don't think that's the sellers fault. We've purchased amazing carpet for .17 per square foot. Highly recommended.
5.0
5 years ago I cannot thank DE McNabbs enough! I was in quite a hurry to get carpet installed. I went in to their showroom, picked out a carpet I liked, they had it installed within the week, at an incredibly affordable price. The gentlemen who did the install were on time and had the carpet installed in no time. They were professionals, too. Not some young kids with little experience. These guys knew what they were doing. I would highly recommend them and also would not hesitate for a second in using them again for my carpet or flooring needs. Thank you guys!!
5.0
13 years ago Great Warehouse Selection of on site carpeting is wonderful in a wide variety of colors and styles of carpet and flooring. Most they cut for you and you can take with you. Wonderful Service!