Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Comment on tile grout
"All looks nice, but I wish the salesperson had suggested contrasting color for grout. I didn't even think about the fact that it would all blend together too much! I would have it changed, but the cost is way, way too high."
Hello Mr Morrison, Would you be willing to provide feedback to our team on why you gave us a 1 star review? It's our mission at Drexel to Supply Happiness, and to always improve. If you would be willing to contact me to discuss what happened that resulted in this review I'd like to learn from it, and work with our team to improve. Stacey Stoffel - Client Relations- you can call me directly on my cell at 920.960.2549 - THANK YOU.
3 months ago
"Everything was handled very professionally, from sales to family room carpet installation."
3 months ago
Aarow and Bobby were great installers of the carpeting! Efficient and professional!
4 months ago
Am so happy I came to Drexel. My kitchen looks beautiful !
5 months ago
My husband and I bought a fixer upper home which was in need of a face lift, and flooring was one of them. We shopped around for the best deal with installation of a luxury vinyl plank flooring and Drexel had the best price. My husband was very clear on his expectations which included the edging by the fire place and the salesman assured us it would not be a problem. After the first day of installation, it was clear the job was NOT looking good. Scratches, pieces of flooring replaced the edge in one area (like a puzzle), which was due to poor measuring. And the fireplace edging was just not clean cut.The bottoms of the door jams which were cut to get the flooring in, were jagged and we were told later the saw blades were not sharp enough. The salesman was prompt in looking at it and said he would have his "miracle man" come and repair everything. The fact they actually have a guy that repairs previous work should of been our first clue that perhaps there work wasn't always good. We were forgiving and felt at ease that everything was going to be taken care of. Lets fast forward to two months later, and the work was still not completed and took phone calls to find out when we were going to have the problems repaired. This was the turning point for us, as we felt this was a deliberate "F- you"to us for being difficult customers, by delaying the work. Oh and then the initial workers that were here; left saw dust through the house and debris was swept down out basement stairs!! I can't think of a time when I have been so angry with a business as I was with this company. I started out giving the place the benefit of a doubt and was nothing but kind and patient,and ended up feeling we were treated horrible. It takes a lot for me to go through the trouble of writing a negative review, but I am still reeling from this ordeal. The one star was given because their repair guy was exceptional and oh yes, he was KIND, didn't leave a mess and last, he followed through with dates and time he said his work would be done. Sometimes it just doesn't always pay to go with the cheaper guys, better to pay more and have peace of mind that things will go smooth.
5 months ago
Lori, Thank you for your feedback, and we are so sorry to hear about the experience you had with this project. After speaking with you on Monday, we'll use that feedback in the future to ensure there are no communication gaps throughout the install and follow-up process at Drexel. We are happy we were able to finish your project on a strong note, and we do hope you consider utilizing our team in the future. We hope you continue to enjoy your new floor - -Adam Schweder, Store Leader
6 months ago
Installation was not good
Had problems with the installation. Had places where the linoleum was not trimmed off of the base boards and a couple areas where there were noticeable bumps. Within 1 week I also scratched the kitchen floor when I slid my stove back in place.
6 months ago
Hello Linda, Thank you for making us aware of your experience. We are sorry and your satisfaction and happiness is very important to us. Our Store Leader Adam Schweder will be calling you today to schedule a service to address your concerns with the installation. You can also reach him at 262-786-2250.
6 months ago
Great service and Advice
The advice and service we received in purchasing and installing flooring in our new home was excellent. I would recommend Drexel to any of my friends.
6 months ago
Great service and quality!
"We purchased our carpeting and scheduled the installation. Then started having an issue with one of our dogs peeing in the room that the carpeting was to be installed in. Drexel allowed us to delay our installation for six month (they offered a year, but we just needed six months). And they didn't take the other half of the payment until installation was complete. We felt this was far beyond their responsibilty and we were very appreciative of their understanding of our situation. Richard was our salesperson and we will ask for him again in the future!"
7 months ago
Hello David, I wanted to thank you for taking the time to leave our Drexel Team a review here on Google. Your feedback, and business is truly important to us! Thank you - THE DREXEL TEAM
8 months ago
I love my new floor
I love my new floor! Gary and Cathy did a GREAT job on the installation. I've already recommended Drexel to some friends that are looking for flooring.
9 months ago
Richard the salesman was terrific and was able to match my current carpet. The installers did an awesome job ! Highly recommended !!!
9 months ago
"Excellent job, great follow through"
"It looks better than new! Finished on time, did everything they said they were going to do!"
11 months ago
Great Marketing Partner!
"I have worked with Drexel on numerous marketing-related projects for our clients. They have always had top notch communication and follow-through, and have great ideas. They have also been very accommodating with schedules and go the extra mile to make sure our clients get what they'd, when they need it."
11 months ago
Installed carpet in a large master bedroom. The crew showed up on time and finished quickly. The room looks great! Very happy with the service and the carpet selection!
12 months ago
Very efficient and professional
We've done business with you before... that's why we came back!
Outstanding service and product
"The spacious display area really set Drexel apart from others. The choices and selection process was outstanding. From sales to measurements to delivery to installation to follow-up, no surprises, on time and exceeded my every expectation."
DREXEL delivered A+ SERVICE again.
"Everyone we worked with on our carpeting was courteous and professional,"
Good Service Great Product Excellent Installation
"We like our new floor, received good service and installation was EXCELLENT."
great service and people
We used them to remodel the flooring in most of our house. So far carpet downstairs and.tiles are done. Next is more.flooring and replace the vinyl in the kitchen. So far all is great.
Great Response Time
"We made a long-distance move and wanted carpet and hardwood installed before the moving van arrived. Ryan responded very quickly to have our rooms measured while we were in town and had everything delivered, scheduled and installed within our tight timeline. Everything looks great!"
Would Consider Drexel for Other Projects
"Had aged carpeting and padding replaced this week. It had served us well and we wanted to replace it with basically the same product. Of the four different companies we visited, Drexel's salesman was the only one that both showed us the carpet samples we wanted to see (not what he thought we should buy,) and then gave us a price that we expected. Not a price that we loved; just one that was expected. The installers were pleasant, experienced, and we were updated on the work throughout the day."
I work for Fein Design in Mequon. We've been working with Drexel for a long time. We've sent our clients to them to make selections on cabinets, flooring, doors, etc.... Everyone on their Team has always been very helpful, educated on the product, and easy to work with. Keep it up!
4 years ago
5 years ago
Went in to look at new carpeting. Salesman was very unfriendly and didn't educate us on any carpet. Not only are they way over priced, but we definetly dealt with an unfriendly salesman who was also rude to our children.
5 years ago
Very happy from the service, product, and efficient overall experience I received at Drexel. I had new carperting installed in my home and was very impressed at how much Drexel as a company did for me. All I needed was carpet and they went beyond the service that I was expecting. Id recommed their services to anyone.
5 years ago
I needed a treatment for my patio door, but really didnt want to go with vertical blinds. I visited their showroom and browsed through fabrics and styles with their sales representative. I was so happy to hear that Drexel does custom treatments, and I could get what I was looking for. Being a custom product I was happy with the price, and lead time. I look forward to using their store again for future projects!
6 years ago
Follow-up to message from Joel F. from Drexel. I used Drexel apparently prior to your ownership change and at that time I called to speak with a manager several times but did not receive a response. I do applaud Joel F. from Drexel for now following up and it shows that the new ownership has more of a customer focus and and eye on service. Per your post that "we are a new company as of a year ago, so not sure if you used the old company" Drexel is using the same company name, is in the same building, same location, and probably the most of the same employees - thus while Drexel may have changed owners, it is the same company in the eyes of the consumer.
6 years ago
We do not have a Craig H from the Falls on file here as a past customer. Also we are a new company as of a year ago, so not sure if you used the old company. We also rate all of our flooring installers. Our installers would be no longer hired if they smoke in the house... and the drinking would be inexcusable. However, I do treat this very, very seriously. If you have worked with us since Dec, 2009, please do NOT HESITATE TO CONTACT US. I agree with you installation is what matters, which is why we offer the industry's only 2 time lifetime install GUARANTY! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Follow-up Thanks Craig. I do understand the confusion. Same building? yes. same name? (slightly different... Drexel Inc. vs. Drexel Interiors, but from consumer stand point similar, that we understand.) -- Same people? NOPE! Of the 42, we have retained only 11 of the original. Very fun, hard working, truly customer focused service and pricing. And people make a business...not the name or the building as you know. Craig, I would like to send you a free $100 gift certificate with no expiration date for our store...so some day you can check out this new Drexel. You can e-mail me our marketing team at firstname.lastname@example.org to give us your information to give that gift certificate. Again, thank you for the feedback. We love talking to all customers and in this case, hopefully FUTURE customers. -- Joel
7 years ago
I had no idea remodeling could be so easy. we needed to update our kitchen and through the professional help we received at Drexel, it was done in a few weeks. The salespeople and contractors apart of Drexel made this extremely easy for us, and it was just what we were looking for. Will definetley be returning there for the bathroom.