DREXEL INC

4.5
|
62 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Drexel Building Supply 19355 W Bluemound Rd, Brookfield, WI 53045-5973 262-786-2250 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.5
|
62 Reviews

Reviews


4.0
6 months ago Comment on tile grout "All looks nice, but I wish the salesperson had suggested contrasting color for grout. I didn't even think about the fact that it would all blend together too much! I would have it changed, but the cost is way, way too high."
1.0
6 months ago This customer did not leave a comment.
6 months ago Hello Mr Morrison, Would you be willing to provide feedback to our team on why you gave us a 1 star review? It's our mission at Drexel to Supply Happiness, and to always improve. If you would be willing to contact me to discuss what happened that resulted in this review I'd like to learn from it, and work with our team to improve. Stacey Stoffel - Client Relations- you can call me directly on my cell at 920.960.2549 - THANK YOU.
5.0
7 months ago Great job. "Everything was handled very professionally, from sales to family room carpet installation."
5.0
7 months ago Carpet installation Aarow and Bobby were great installers of the carpeting! Efficient and professional!
5.0
9 months ago Wonderful job Am so happy I came to Drexel. My kitchen looks beautiful !
1.0
9 months ago My husband and I bought a fixer upper home which was in need of a face lift, and flooring was one of them. We shopped around for the best deal with installation of a luxury vinyl plank flooring and Drexel had the best price. My husband was very clear on his expectations which included the edging by the fire place and the salesman assured us it would not be a problem. After the first day of installation, it was clear the job was NOT looking good. Scratches, pieces of flooring replaced the edge in one area (like a puzzle), which was due to poor measuring. And the fireplace edging was just not clean cut.The bottoms of the door jams which were cut to get the flooring in, were jagged and we were told later the saw blades were not sharp enough. The salesman was prompt in looking at it and said he would have his "miracle man" come and repair everything. The fact they actually have a guy that repairs previous work should of been our first clue that perhaps there work wasn't always good. We were forgiving and felt at ease that everything was going to be taken care of. Lets fast forward to two months later, and the work was still not completed and took phone calls to find out when we were going to have the problems repaired. This was the turning point for us, as we felt this was a deliberate "F- you"to us for being difficult customers, by delaying the work. Oh and then the initial workers that were here; left saw dust through the house and debris was swept down out basement stairs!! I can't think of a time when I have been so angry with a business as I was with this company. I started out giving the place the benefit of a doubt and was nothing but kind and patient,and ended up feeling we were treated horrible. It takes a lot for me to go through the trouble of writing a negative review, but I am still reeling from this ordeal. The one star was given because their repair guy was exceptional and oh yes, he was KIND, didn't leave a mess and last, he followed through with dates and time he said his work would be done. Sometimes it just doesn't always pay to go with the cheaper guys, better to pay more and have peace of mind that things will go smooth.
9 months ago Business Owner Lori, Thank you for your feedback, and we are so sorry to hear about the experience you had with this project. After speaking with you on Monday, we'll use that feedback in the future to ensure there are no communication gaps throughout the install and follow-up process at Drexel. We are happy we were able to finish your project on a strong note, and we do hope you consider utilizing our team in the future. We hope you continue to enjoy your new floor - -Adam Schweder, Store Leader
3.0
10 months ago Installation was not good Had problems with the installation. Had places where the linoleum was not trimmed off of the base boards and a couple areas where there were noticeable bumps. Within 1 week I also scratched the kitchen floor when I slid my stove back in place.
10 months ago "
Hello Linda, Thank you for making us aware of your experience. We are sorry and your satisfaction and happiness is very important to us. Our Store Leader Adam Schweder will be calling you today to schedule a service to address your concerns with the installation. You can also reach him at 262-786-2250.
"
5.0
10 months ago Great service and Advice The advice and service we received in purchasing and installing flooring in our new home was excellent. I would recommend Drexel to any of my friends.
5.0
10 months ago Great service and quality! "We purchased our carpeting and scheduled the installation. Then started having an issue with one of our dogs peeing in the room that the carpeting was to be installed in. Drexel allowed us to delay our installation for six month (they offered a year, but we just needed six months). And they didn't take the other half of the payment until installation was complete. We felt this was far beyond their responsibilty and we were very appreciative of their understanding of our situation. Richard was our salesperson and we will ask for him again in the future!"
5.0
12 months ago This customer did not leave a comment.
6 months ago Hello David, I wanted to thank you for taking the time to leave our Drexel Team a review here on Google. Your feedback, and business is truly important to us! Thank you - THE DREXEL TEAM
5.0
last year I love my new floor I love my new floor! Gary and Cathy did a GREAT job on the installation. I've already recommended Drexel to some friends that are looking for flooring.
5.0
last year Great Service Richard the salesman was terrific and was able to match my current carpet. The installers did an awesome job ! Highly recommended !!!
5.0
last year "Excellent job, great follow through" "It looks better than new! Finished on time, did everything they said they were going to do!"
5.0
last year Great Marketing Partner! "I have worked with Drexel on numerous marketing-related projects for our clients. They have always had top notch communication and follow-through, and have great ideas. They have also been very accommodating with schedules and go the extra mile to make sure our clients get what they'd, when they need it."
5.0
last year Carpet install Installed carpet in a large master bedroom. The crew showed up on time and finished quickly. The room looks great! Very happy with the service and the carpet selection!
5.0
last year Very efficient and professional We've done business with you before... that's why we came back!
5.0
last year Outstanding service and product "The spacious display area really set Drexel apart from others. The choices and selection process was outstanding. From sales to measurements to delivery to installation to follow-up, no surprises, on time and exceeded my every expectation."
5.0
last year DREXEL delivered A+ SERVICE again. "Everyone we worked with on our carpeting was courteous and professional,"
5.0
last year top rated services best services i have used
4.0
last year Good Service Great Product Excellent Installation "We like our new floor, received good service and installation was EXCELLENT."
5.0
last year great service and people We used them to remodel the flooring in most of our house. So far carpet downstairs and.tiles are done. Next is more.flooring and replace the vinyl in the kitchen. So far all is great.
5.0
last year Great Response Time "We made a long-distance move and wanted carpet and hardwood installed before the moving van arrived. Ryan responded very quickly to have our rooms measured while we were in town and had everything delivered, scheduled and installed within our tight timeline. Everything looks great!"
5.0
last year Would Consider Drexel for Other Projects "Had aged carpeting and padding replaced this week. It had served us well and we wanted to replace it with basically the same product. Of the four different companies we visited, Drexel's salesman was the only one that both showed us the carpet samples we wanted to see (not what he thought we should buy,) and then gave us a price that we expected. Not a price that we loved; just one that was expected. The installers were pleasant, experienced, and we were updated on the work throughout the day."
5.0
last year I work for Fein Design in Mequon. We've been working with Drexel for a long time. We've sent our clients to them to make selections on cabinets, flooring, doors, etc.... Everyone on their Team has always been very helpful, educated on the product, and easy to work with. Keep it up!
2.0
5 years ago This customer did not leave a comment.
2.0
5 years ago Went in to look at new carpeting. Salesman was very unfriendly and didn't educate us on any carpet. Not only are they way over priced, but we definetly dealt with an unfriendly salesman who was also rude to our children.
5.0
5 years ago Great place I was not looking forward to picking out new blinds in my home but it was time. I was surprised when I went to Drexel. Lauren was the designer that helped me with the whole process. I was impressed with the amount of information known…
5.0
5 years ago Great service, product & staff I needed new carpeting and flooring throughout my entire home, which was a large project. I worked with Drexel and am thrilled at the outcome of my purchases. The sales associae I worked with was wonderful and very helpful. The…
5.0
5 years ago Recently I purchased new granite Recently I purchased new granite counter tops for my kitchen. It was such an easy upgrade to my kitchen, Im very pleased. I worked with the sales associates at Drexel for the first time. I would recommend using their resources to…
5.0
5 years ago Drexel is the bee's knees Grade A service, quality, install, and company!!! I recently worked with Drexel on updating my rental properties, and wow! Not only am I over the moon but so are my renters. I replaced flooring in my 3 properties, in every room. I…
5.0
5 years ago Holy Drexel! Oh Em to the Gee! I could Holy Drexel! Oh Em to the Gee! I could not be more excited about my kitchen! It was absolutely horrid before I ripped it apart and threw it away so my eyes would never burn from the sight of its hideousness. Seriously. Oh my lanta I am SO…
5.0
5 years ago flooring done right I had been a couple different flooring stores looking for some new hardwood floors for my dining room. I stopped into Drexel and they showed me more than just hardwood flooring to give me my options and better pricing. I ended up picking…
5.0
5 years ago it was quick and easy. i needed some it was quick and easy. i needed some new tile for my bathroom, they had just enough selection for my wife and i to agree on something but not enough to overwhelm us on a simple project. the installation was just as easy and installed only…
5.0
5 years ago My window treatments were extremely My window treatments were extremely dated and I needed a fresh look to update my home. I happened to visit the NARI home show and came across Drexel's booth. The people working the booth were very friendly and down to earth. I got some…
5.0
5 years ago I recently put new wood flooring into I recently put new wood flooring into my home. My neighbor had told me about Drexel and has always been a happy customer of theirs. The customer service was outstanding! The installation went very smoothly and I am very thrilled with my…
5.0
5 years ago I had an excellent experience at I had an excellent experience at Drexel, very welcoming and at ease shopping trip. They handled everything very professionally and were very personable. I am very happy with the installation results as well. I will refer my friends and…
5.0
6 years ago Very Very Happy SIMPLY THE BEST I have used Luna for carpet in the past and they were just ok, really not that impressed. From the install crew who all had Drexel shirts on, to my salesman Jason, it was a pleasure working with Drexel. They took the…
1.0
6 years ago Follow-up to message from Joel F. from Drexel. I used Drexel apparently prior to your ownership change and at that time I called to speak with a manager several times but did not receive a response. I do applaud Joel F. from Drexel for now following up and it shows that the new ownership has more of a customer focus and and eye on service. Per your post that "we are a new company as of a year ago, so not sure if you used the old company" Drexel is using the same company name, is in the same building, same location, and probably the most of the same employees - thus while Drexel may have changed owners, it is the same company in the eyes of the consumer.
6 years ago Business Owner We do not have a Craig H from the Falls on file here as a past customer. Also we are a new company as of a year ago, so not sure if you used the old company. We also rate all of our flooring installers. Our installers would be no longer hired if they smoke in the house... and the drinking would be inexcusable. However, I do treat this very, very seriously. If you have worked with us since Dec, 2009, please do NOT HESITATE TO CONTACT US. I agree with you installation is what matters, which is why we offer the industry's only 2 time lifetime install GUARANTY! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Follow-up Thanks Craig. I do understand the confusion. Same building? yes. same name? (slightly different... Drexel Inc. vs. Drexel Interiors, but from consumer stand point similar, that we understand.) -- Same people? NOPE! Of the 42, we have retained only 11 of the original. Very fun, hard working, truly customer focused service and pricing. And people make a business...not the name or the building as you know. Craig, I would like to send you a free $100 gift certificate with no expiration date for our store...so some day you can check out this new Drexel. You can e-mail me our marketing team at info@furnishanddesign.com to give us your information to give that gift certificate. Again, thank you for the feedback. We love talking to all customers and in this case, hopefully FUTURE customers. -- Joel
1.0
6 years ago JUST PLAIN TERRIBLE This place is just plain terrible PERIOD! I liked the company years ago when it was Drexel Interiors before these terrible new owners from Campbellsport took over. These people do not give a rats behind about their customers. Sadly, …
5.0
6 years ago Great MBA Expo Display Drexel's quality of work caught my eye at this years MBA Home Building and Remodeling Expo. We have been putting off remodeling our home for a while now and talking to the people at the Drexel booth this year really made us anxious to get…
1.0
6 years ago Really really bad I had Drexel install vinyl flooring in my kitchen, laundry room and 2 bathrooms and also attempted to have them do new countertops for 3 bathrooms - all were a big mistake.\r \r Let's start with the replacement countertops - powder room…
5.0
7 years ago Remodel kitchen....check! Great company to work with. Have huge selection of cabinets, and the professionals helped me design my first kitchen.Will be returning to drexel to help with my bathroom.
5.0
7 years ago drexel incorporated Had a truly great experience at Drexel. The people there really know their products, and seemed very passionate about what they do. Really cared for me as a customer.. and now i"m loving my newly renovated basement.
5.0
7 years ago drex inc This customer did not leave a comment.
5.0
7 years ago Honest WI Company Going to Drexel was so worth it. The people here truly cared about me. The floods in the milwaukee area affected a lot of people, but I had several damages to not only my entire basement, but also my living areas as well. I went to…
5.0
7 years ago great buisness I felt like i had to write a review to say how wonderful this company is. I came to Drexel inches from insanity. After all the flooding, I thought my life could not get any worse. I saw a drexel commercial and decided to give the store…
5.0
7 years ago Impressive I was very impressed with everything about drexel and had a very pleasant time working w/ them. Carpet salesmen were very nice, and knowledgable, and the installers were excellent and extrememly professional.
5.0
7 years ago interior design the service I received at drexel was phenomenal. The salespeople understood I had a certain budget, and they made sure I remained within it. Got some high quaility cabinets and sink for a very reasonable price. Like their commercials…
5.0
7 years ago drexel inc. Had a very pleasant experience at drexel. Very professional, and cordial. Huge selection of carpeting, but the salesmen know their stuff, and helped make decision making easier. Installers were very friendly as well, and done on a very…
5.0
7 years ago drexel discogirl is right! Get to drexel if you have flooding! Me and 2 other of my neighbors all had flooding in our basements. It wasn't 3 ft, more like a few inches, but it did considerable damage. we all went to drexel because a different…
5.0
7 years ago I'll be back ;) I'm very happy my neighbor told me about Drexel Inc. I was so impressed by the huge carpeting selection, and the cabinet displays were gorgeous! I wasn't able to make any large purchases recently, but everyone understood, and I promised…
5.0
7 years ago saved the day my basement had 3ft of water in it! after it was drained I called home depot to see what they could do for me. Teh employee was rude and very unhelpful. I looked up drexel's number, called, and talked to someone bout gettin my carpet…
5.0
7 years ago Great store!! I wasn't planning on remodeling my entire bathroom, but because Drexel offered me such great deals I decided I had to. They gave me the best service out there, and they even told me that the new company's policy is about getting the best…
5.0
7 years ago basement flooding Thanks to the people at Drexel who helped me when my basement flooded. was able to get new carpeting fast, and at a very reasonable price. It was also instock, so I had it installed withing the week. My basement would have been in ruins,…
5.0
7 years ago Cabinets Great place to get modern, stylish, yet inexpensive cabinets. Drexel had a ton of instock cabinets too, and that's what I ended up purchasing. I love that they are made in the U.S., and that Drexel is a true WI family owned buisness. …
5.0
7 years ago Drexel=Great :) Great service. Great selection. Great people. Great cookies. \r What more can be said. We needed carpet, bought it, and had it installed in less then 10 days. Going back to check out the window treatments next week. Keep up the Great…
5.0
7 years ago drexel Carpet selection was huge and the salesmen were awesome. Took a total of 7 days to choose a carpet, rip out my old one, and get new one installed!
5.0
7 years ago Cabinets are great My wife was looking to install new kitchen cabinets, and a friend recommended Drexel Inc. I'm sure we were a constant pain in their side with all our (or I should say my wife's) questions and demands, but the cabintets department at…
5.0
7 years ago Awesome salespeople at Drexel! I couldn't have asked for a better experience while working with the employees at Drexel Incorporated. I was looking for new carpeting and windows, and the salespeople I worked with were amazing. They answered all questions, were…
5.0
7 years ago agree w/ milfan I completely agree w/ milfan. Drexel was the perfect place to get hardwood flooring and new cabinets. My salesman was awesome!! and helped me find exactly what i was looking for. It was just installed, and I have to admit I'm in love…
5.0
7 years ago new cabinets! My wife and I recently bought and had installed kitchen cabintets from Drexel. The Drexel salesmen made the stress and anxiety of deciding which cabinets to choose disappear completely. Could not have asked for a better experience than…
5.0
10 years ago Interior Design Store I highly recommend Drexel for carpeting. I recently purchased carpeting from them and I am totally happy. Our salesperson went way out of his way to help us. Everything was done on a timley basis, they weren't pushy and the cost with…