PILOT FLOOR COVERING
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Thank you for your guidance
Stokes Family YMCA recently removed the carpet from area's in our Men's and Ladies Locker Rooms. We worked with Zollie Smith and identified a replacement product by Armstrong; a slip retardant VCT. We are extremely pleased with the performance of the product as well as the aesthetics it provides. Our appreciation goes to Zollie for his guidance and consultation and Dorsey & crew for their great installation work. Derek; Stokes Family YMCA
Jerry and his team did an awesome job with our new flooring. We couldn't be more pleased. Terrific, professional service from start to finish.
Thanks Billie your home is beautiful and you and Joey where such a pleasure to work with.
2 months ago
I had a city of King sewage back up in to my home on November 11th. Flooded both bath rooms. I had to pull up carpet in both. Called Pilot Floor Covering to replace with laminate flooring. Zollie and the two young men he sent to do the work were great. They installed the new flooring with ease, expert installation, no hassel and did in a timely manner. Could not ask for a better company to work with and installation was very satisfactory. Will recommend Pilot to anyone. Greatful for staff assistance and excellent service. Now if only City of King would compensate for the damage caused by blocked sewer line in front of my house.
2 months ago
Thank you so much Mrs. Jones we hope you enjoy your new floors.
10 months ago
10 months ago
I have dealt with Pilot Floor Covering several times over the past 20 years and I have always had an excellent experience. Last time we had carpet installed there was an issue with a color variation and Jerry took care of it no questions asked even when it was already installed. He had someone bring a new roll of carpet to the house the same day, and got it installed. I would highly recommend Pilot Floor Covering for all of your flooring projects.
10 months ago
We were dealing with a slow leak behind our washing machine that was there before we bought our house. We discovered it after an ice maker issue flooded our kitchen. We subsequently found a rotten laundry room floor and mold in walls and in kitchen cabinets and were without a kitchen for nearly 3 months. We had been wanting new flooring for the entire house so it would be the same throughout so we decided to go ahead with it. We went with Pilot Floor Covering because we had used them in the past for our bathroom floors and counter top. They did a great job with bathrooms and followed it up with a superb job on the floors throughout our home. The installer was professional, thorough and meticulous when installing our floors. The owner Mr Milsaps was helpful with choosing our flooring and staying within our budget. I highly recommend them for any flooring project you may need done.
When I choose my flooring, I was not told how hard it was to keep clean. In fact, it was the opposite and was told it was the easiest floor to clean. I am constantly cleaning this floor. The sales person was not informative at all. The manager did not help and also the owner of the store. My advice, run away from Pilot flooring. All they want is the money. They do not stand behind their product.
Mrs Andrews I have researched the history of your job that was installed back in 2009 you have a floor manufactured by Armstrong and we have the same floor installed in our King Showroom I know that the manufacture rep came out and checked your floor we have sold several thousand feet of the product that you have down and cleaning has not been an issue and the floor that's in our showroom has not however if we have a lot of traffic builders with mud tracking in there are times we have to clean more than others if had been the sales person helping you I also would have recommend the floor you have for being easy to clean all floors requires maintance and depending on use, wear and traffic and pets it sometimes requires cleaning more often. Thank you for your post.
The floor rep for Armstrong came to my house with Donnie and was very rude and insulting. Even the owner was very rude. The cleaners left a film.
Website says they sell cabinets, the sign at the kernersville store says they sell cabinets, and they have cabinets on display in the store...I went in to ask about buying cabinets, and they said "you'll have to go to the store in King."...no thanks, I'll just go to another cabinet store.
Pilot Floor Covering really stands behind their work. Great people to work with.
A HUGE thank you to Jack and Terry of Pilot Floor Covering, INC. You made the process of choosing, buying and installing our new flooring easy and enjoyable. Our new flooring looks outstanding!!!
Alvaro also was amazing doing the actual installation, he really cared about doing the best possible job and took care of every little detail, this team could not be more professional
WE used them to put in a wood floor. They made a mistake that cannot be corrected. Will not use them again or recommend.
Great experience EVERY time!!
"I was first introduced to Pilot Floor Covering with my work and saw the great job they did throughout our building over and over again. So, when I personally needed carpet in my house I immediately went to them and I have never been let down. Jerry, Zollie and Chris have been great to work with. They are always nice and helpful and look out for my best interest! Great people, great options, great work- I will never go anywhere else...ever!!!"
Review of Pilot Floor Covering
We used them to change out the carpet in the hallways of our hotel. It looks great!
Great service - again!
"Pilot Floor Covering install a wood floor in my townhome about 7 years ago. I had a great experience with the salesman/customer service (thank you Jerry Millsaps!) and they were my only choice to remove carpet in a few rooms and install wood when I moved to a new home. I continually recommend these folks and have found their attention to detail impeccable. Excellent product selection, customer service and installation....they have it all!"
2 years ago
3 years ago
4 years ago
My bad experience with the Winston-Salem store leaves a bad taste in my mouth about this company. I was sold carpet and promised a warranty. Four years later and still under the warranty, this Mohawk brand carpet is falling apart either because of poor installation or because its not the quality carpet we were promised. Clark at the W-S store refuses to take responsibility and has left me and my wife with the problem. I would be real careful before doing business with these guys.