PILOT FLOOR COVERING

4.6
|
31 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Pilot Floor Covering 309 E King St, King, NC 27021-9162 336-983-3161 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
31 Reviews

Reviews


5.0
5 days ago The work was done well and the explanation of what was going on was easy to follow. Zollie Smith was awesome to work with. I highly recommend PFC.
5.0
last month I am a hard person to please but I HIGHLY recommend Pilot Floor Covering, Kernersville, especially Ed and Zollie. They are both honest and sincere. My wife and I recently recarpeted our Kernersville house with high end Shaw Carpet and Ed and Zollie were there to see that it was done right. Additionally, you can't beat Shaw Carpet's 30 day color guarantee. Very happy customer with the final result. In addition to great customer service, they were well priced. There is no reason to take a chance elsewhere. Buy from Pilot Floor Covering.
5.0
last month Andrew Millsaps was the representative from Pilot that we worked with. Andrew went way above expectations in finding hard wood flooring that matched other rooms in our home. Those floors were installed when we built the home 25 years ago. After several attempts, he was successful. We thought the price was a little more than what others had quoted us but we were convinced the quality of the work would be worth the extra. Andrew assigned a team to install the flooring that were outstanding. Their work was excellent and they cleaned up as they went. If you want quality material and work, Pilot is who you need to contact.
4.0
4 months ago Good work but there high on prices
4.0
8 months ago I was looking for a small piece of carpet to go on a storage room. I found just the size I needed.
5.0
10 months ago Great place to buy Flooring
5.0
last year I had new venal flooring put in sun room. It was put on concrete and floor was uneven. Pilot leveled floor and installed new flooring. Looks great and we are happy with the work. Thanks again for your help.
5.0
last year Wonderful work. Great folks to work with. Flooring, window treatments, updating kitchens and bathrooms. We recommend them highly.
5.0
last year I cannot brag enough about the beautiful floor we had installed today and the amazing work done by Pilot Floor Covering! They did such an awesome job and completely went beyond any expectation I could have ever had! Thank you all so much for making my home beautiful and refreshing with our new floor!
5.0
last year Overall great experience with Jerry and everyone at Pilot Floor Covering! We had LVP put in our entire house and the attention to detail throughout the house was great . The king showroom made it easy to choose the material and color for our floor. Would recommend them to anyone, no matter the size of the job.
5.0
last year We are extremely happy with our new kitchen flooring & backsplash! Everyone we dealt with were extremely helpful, considerate & honest. There was a minimal defect from the manufacturer & Mr. Jerry Millsaps, President of company had the defective flooring replaced shortly thereafter, no questions asked. The flooring not only looks great but is very easy to clean with minimal effort. We highly recommend Pilot Floor Covering!
last year Nancy, you two were ideal customers. We were blessed to work with you guys. I'm so happy that everything turned out great for you.
last year Thank you all! Merry Christmas!
5.0
last year Ed Ballard and his installation crew did an outstanding job replacing our 13 year old laminate with a beautiful hardwood floor in our entire home. The project took a week, but the installers keep us informed of the planned areas which they would be working each day. The installers were sensitive to our inconveniences and truly worked with us to make the project go as smooth as possible. The result is beautiful, and we are extremely pleased with all facets of the project. Thanks to all at Pilot Flooring, and epecially to Ed and his installtion crew.
5.0
last year Pilot Floor Covering was efficient, courteous and professional. Thank you "Dorsey" and "Ceaser" for an awesome installation experience!
5.0
2 years ago We've trusted Pilot Floor Covering with all our flooring needs for the last 35 years. They are extremely knowledgeable, honest, high quality, and have competitive prices. Would not consider going anywhere else!!
5.0
3 years ago Thank you for your guidance 5
3 years ago Stokes Family YMCA recently removed the carpet from area's in our Men's and Ladies Locker Rooms. We worked with Zollie Smith and identified a replacement product by Armstrong; a slip retardant VCT. We are extremely pleased with the performance of the product as well as the aesthetics it provides. Our appreciation goes to Zollie for his guidance and consultation and Dorsey & crew for their great installation work. Derek; Stokes Family YMCA
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Jerry and his team did an awesome job with our new flooring. We couldn't be more pleased. Terrific, professional service from start to finish.
3 years ago Thanks Billie your home is beautiful and you and Joey where such a pleasure to work with.
5.0
3 years ago I had a city of King sewage back up in to my home on November 11th. Flooded both bath rooms. I had to pull up carpet in both. Called Pilot Floor Covering to replace with laminate flooring. Zollie and the two young men he sent to do the work were great. They installed the new flooring with ease, expert installation, no hassel and did in a timely manner. Could not ask for a better company to work with and installation was very satisfactory. Will recommend Pilot to anyone. Greatful for staff assistance and excellent service. Now if only City of King would compensate for the damage caused by blocked sewer line in front of my house.
3 years ago Thank you so much Mrs. Jones we hope you enjoy your new floors.
2 years ago Great guy. Good businessman. Pleasure to work with.
5.0
3 years ago I want to Thank all of the staff at Pilot Floor Covering for their excellent care in helping me choose my new carpet and vinyl and installing it in a timely and perfect manner. I could never ask for better service. You have been my first choice in great quality floor covering for 30 years and I look forward to doing more business with you in years to come. Thank you!
5.0
3 years ago I have dealt with Pilot Floor Covering several times over the past 20 years and I have always had an excellent experience. Last time we had carpet installed there was an issue with a color variation and Jerry took care of it no questions asked even when it was already installed. He had someone bring a new roll of carpet to the house the same day, and got it installed. I would highly recommend Pilot Floor Covering for all of your flooring projects.
5.0
3 years ago We were dealing with a slow leak behind our washing machine that was there before we bought our house. We discovered it after an ice maker issue flooded our kitchen. We subsequently found a rotten laundry room floor and mold in walls and in kitchen cabinets and were without a kitchen for nearly 3 months. We had been wanting new flooring for the entire house so it would be the same throughout so we decided to go ahead with it. We went with Pilot Floor Covering because we had used them in the past for our bathroom floors and counter top. They did a great job with bathrooms and followed it up with a superb job on the floors throughout our home. The installer was professional, thorough and meticulous when installing our floors. The owner Mr Milsaps was helpful with choosing our flooring and staying within our budget. I highly recommend them for any flooring project you may need done.
1.0
4 years ago When I choose my flooring, I was not told how hard it was to keep clean. In fact, it was the opposite and was told it was the easiest floor to clean. I am constantly cleaning this floor. The sales person was not informative at all. The manager did not help and also the owner of the store. My advice, run away from Pilot flooring. All they want is the money. They do not stand behind their product.
4 years ago Mrs Andrews I have researched the history of your job that was installed back in 2009 you have a floor manufactured by Armstrong and we have the same floor installed in our King Showroom I know that the manufacture rep came out and checked your floor we have sold several thousand feet of the product that you have down and cleaning has not been an issue and the floor that's in our showroom has not however if we have a lot of traffic builders with mud tracking in there are times we have to clean more than others if had been the sales person helping you I also would have recommend the floor you have for being easy to clean all floors requires maintance and depending on use, wear and traffic and pets it sometimes requires cleaning more often. Thank you for your post.
4 years ago The floor rep for Armstrong came to my house with Donnie and was very rude and insulting. Even the owner was very rude. The cleaners left a film.
5.0
4 years ago Pilot Floor Covering really stands behind their work. Great people to work with.
5.0
4 years ago A HUGE thank you to Jack and Terry of Pilot Floor Covering, INC. You made the process of choosing, buying and installing our new flooring easy and enjoyable. Our new flooring looks outstanding!!!
4 years ago Alvaro also was amazing doing the actual installation, he really cared about doing the best possible job and took care of every little detail, this team could not be more professional
2.0
4 years ago Not Happy WE used them to put in a wood floor. They made a mistake that cannot be corrected. Will not use them again or recommend.
5.0
4 years ago Great experience EVERY time!! "I was first introduced to Pilot Floor Covering with my work and saw the great job they did throughout our building over and over again. So, when I personally needed carpet in my house I immediately went to them and I have never been let down. Jerry, Zollie and Chris have been great to work with. They are always nice and helpful and look out for my best interest! Great people, great options, great work- I will never go anywhere else...ever!!!"
5.0
4 years ago Review of Pilot Floor Covering We used them to change out the carpet in the hallways of our hotel. It looks great!
5.0
4 years ago Great service - again! "Pilot Floor Covering install a wood floor in my townhome about 7 years ago. I had a great experience with the salesman/customer service (thank you Jerry Millsaps!) and they were my only choice to remove carpet in a few rooms and install wood when I moved to a new home. I continually recommend these folks and have found their attention to detail impeccable. Excellent product selection, customer service and installation....they have it all!"
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
7 years ago No integrity! My bad experience with the Winston-Salem store leaves a bad taste in my mouth about this company. I was sold carpet and promised a warranty. Four years later and still under the warranty, this Mohawk brand carpet is falling apart either because of poor installation or because its not the quality carpet we were promised. Clark at the W-S store refuses to take responsibility and has left me and my wife with the problem. I would be real careful before doing business with these guys.