PILOT FLOOR COVERING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Pilot Floor Covering
309 E King St, King, NC 27021-9162
336-983-5660
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
ClaudiaC
8 months ago
Service: Laminate floor installationPositive: Professionalism, Punctuality, Quality, Responsiveness, Value
5.0
Pamela D.
8 months ago
Quality products, excellent sales and exceptional installation!Service: Install flooring
5.0
Lori T.
8 months ago
Very professional, so easy w ordering and installation. My carpet looks fabulous!!!! Best thing I’ve done. I will definitely use them for future needs!!!!Service: Carpet installation
5.0
Todd M.
9 months ago
Very helpful and got carpet for our new addition as promised and installed beautifully! Thank you Jerry for the great service! Pam Morgan
5.0
Mary
10 months ago
I replaced my flooring due to water damage. Pilot flooring did a great job and I absolutely love my new floor. Jerry was great and Lori was awesome helping me choose the correct flooring. I highly recommend Pilot Flooring and the installation crew.
5.0
Mary
10 months ago
I replaced my flooring due to water damage. Pilot flooring did a great job and I absolutely love my new floor. Jerry was great and Lori was awesome helping me choose the correct flooring. I highly recommend Pilot Flooring and the installation crew.
5.0
Mary
10 months ago
I replaced my flooring due to water damage. Pilot flooring did a great job and I absolutely love my new floor. Jerry was great and Lori was awesome helping me choose the correct flooring. I highly recommend Pilot Flooring and the installation crew.
5.0
Jamie
11 months ago
You guys replaced our kitchen floor a couple years ago. After finding a few minor problems, you fixed it for no charge. That's truly standing behind the product and service. I recommend Pilot Floor Covering for any flooring needs.
5.0
Thomas W.
last year
5.0
Marsha D.
last year
What a great experience! I replaced my 20 year old carpet with a plush wonderful new carpet and I am so excited. When I came home after installation I literally laid down on it. 😊 local company with local employees and great customer service. I highly recommend!Services: Install flooring, Flooring repair
5.0
Isaiah N.
last year
They came and redone the original wood floors. Then they also done laminate/ LVP for the rest of the house. Would recommend them to everyone I know. Great work.
5.0
Lisa P.
2 years ago
They are the best place for all your flooring needs. The most reasonable price for excellent service and quality.
5.0
Brenda W.
2 years ago
Service: Install flooringPositive: Quality
5.0
Crystal F.
2 years ago
We were absolutely amazed at the response time great quality work and professionalism during the time we used Pilot Floor Covering. We highly recommend them.Services: Tile work installation, Install flooring, Tile work replacement, Remodeling, Repair flooring
5.0
Tony G.
2 years ago
5.0
Shannon B.
3 years ago
Jerry had exactly what I needed to replace the carpet in my new home. I chose carpet and laminate. The pricing was great. And his installers were very polite and neat and did excellent work.Definitely recommend!
5.0
Shirley M.
3 years ago
They did a great job on my floors. I would highly recommend them.Service: Install flooring
5.0
Patricia B.
3 years ago
We had Pilot flooring tile a new walk in shower in our master bathroom. They did a fantastic job! They cleaned inside and out every time they were finished for the day. I would highly recommended them for any tile work you might need done.Service: Tile work installation
5.0
D B.
3 years ago
The father son team was here on time and they got right to work. We had carpet installed.I feel they did a very professional job and they worked steady on it. The take one break and lunch which is needed and expected. In the future if I would need any type of flooring I would go there first.
5.0
Jojo
3 years ago
5.0
Pete E.
3 years ago
Nice to work with local contractors. Good price and schedule.
5.0
Diane M.
4 years ago
Our church planned to replace the flooring in the fellowship hall. We needed advice on what type of flooring would be best in a high-traffic area. Jerry Milsap came and was so helpful with his suggestions. The floor is down and we really love it. Thank you Pilot Floor Covering for doing a great job. It’s hard to find businesses that do a great job when they promise.
Jerry M.
4 years ago
Thank you for sharing!! We really enjoyed working with you.
5.0
Pam K.
4 years ago
5.0
Pam K.
4 years ago
I wanted to replace stained carpet with a pet-friendly flooring. I contacted other places and received quotes, but I wasn’t comfortable with their product. I sent a message on Pilot Floor Covering website and received a call from Troy. Troy was professional, on time and he listened to what my goal was. Installation was completed as promised. If you’re looking for flooring, definitely contact Mr Millsaps or Troy at Pilot Floor Coverings in King.
PILOT I.
4 years ago
Thank you so much Ms. Kallam. We are beyond ecstatic that your experience was flawless. We enjoyed assisting you in your journey. Thank you for the kind words. Please let us know if we can help you in the future!
5.0
Dennis L.
4 years ago
Jerry, the owner, came out himself and did the measurements for our flooring. The three men who came to install our vinyl were on time, worked steady, didn't stand around talking and cleaned up after themselves when done. When they finished, we were asked to walk around and look at our rooms to make sure everything was satisfactory and everything looked great! We love our new floors, they're easy to maintain and make such a difference in how the rooms look. We have used Pilot Floor Covering several times over the years and highly recommend them.
4.0
Luis R.
4 years ago
5.0
garland g.
4 years ago
5.0
Emeterio L.
4 years ago
5.0
Wanda G.
4 years ago
So thrilled with our new hardwood floors that Pilot Floor Covering put in! What a huge change! I recommend them highly!
Betty L.
4 years ago
Absolutely beautiful..
5.0
Meggan W.
5 years ago
Jerry and all the employees at Pilot Flooring are amazing to work with. Professional and incredible craftsmanship!!! They did all the flooring in our new home. Highly recommend!!!
5.0
Tammy H.
5 years ago
Local company, small business.
5.0
Doug R.
5 years ago
The work was done well and the explanation of what was going on was easy to follow. Zollie Smith was awesome to work with. I highly recommend PFC.
5.0
Edward F.
5 years ago
I am a hard person to please but I HIGHLY recommend Pilot Floor Covering, Kernersville, especially Ed and Zollie. They are both honest and sincere. My wife and I recently recarpeted our Kernersville house with high end Shaw Carpet and Ed and Zollie were there to see that it was done right. Additionally, you can't beat Shaw Carpet's 30 day color guarantee. Very happy customer with the final result. In addition to great customer service, they were well priced. There is no reason to take a chance elsewhere. Buy from Pilot Floor Covering.
5.0
Gary L.
5 years ago
Andrew Millsaps was the representative from Pilot that we worked with. Andrew went way above expectations in finding hard wood flooring that matched other rooms in our home. Those floors were installed when we built the home 25 years ago. After several attempts, he was successful. We thought the price was a little more than what others had quoted us but we were convinced the quality of the work would be worth the extra. Andrew assigned a team to install the flooring that were outstanding. Their work was excellent and they cleaned up as they went. If you want quality material and work, Pilot is who you need to contact.
4.0
Ken P.
5 years ago
Good work but there high on prices
4.0
Sandra B.
5 years ago
I was looking for a small piece of carpet to go on a storage room. I found just the size I needed.
5.0
Ric P.
6 years ago
Great place to buy Flooring
5.0
William D.
6 years ago
I had new venal flooring put in sun room. It was put on concrete and floor was uneven. Pilot leveled floor and installed new flooring. Looks great and we are happy with the work. Thanks again for your help.
5.0
Debra P.
6 years ago
Wonderful work. Great folks to work with. Flooring, window treatments, updating kitchens and bathrooms. We recommend them highly.
5.0
Misty C.
6 years ago
I cannot brag enough about the beautiful floor we had installed today and the amazing work done by Pilot Floor Covering! They did such an awesome job and completely went beyond any expectation I could have ever had! Thank you all so much for making my home beautiful and refreshing with our new floor!
5.0
Ashley H.
6 years ago
Overall great experience with Jerry and everyone at Pilot Floor Covering! We had LVP put in our entire house and the attention to detail throughout the house was great . The king showroom made it easy to choose the material and color for our floor. Would recommend them to anyone, no matter the size of the job.
5.0
Nancy P.
6 years ago
We are extremely happy with our new kitchen flooring & backsplash! Everyone we dealt with were extremely helpful, considerate & honest. There was a minimal defect from the manufacturer & Mr. Jerry Millsaps, President of company had the defective flooring replaced shortly thereafter, no questions asked. The flooring not only looks great but is very easy to clean with minimal effort. We highly recommend Pilot Floor Covering!
PILOT I.
6 years ago
Nancy, you two were ideal customers. We were blessed to work with you guys. I'm so happy that everything turned out great for you.
Nancy P.
6 years ago
Thank you all! Merry Christmas!
5.0
Donald P.
7 years ago
Ed Ballard and his installation crew did an outstanding job replacing our 13 year old laminate with a beautiful hardwood floor in our entire home. The project took a week, but the installers keep us informed of the planned areas which they would be working each day. The installers were sensitive to our inconveniences and truly worked with us to make the project go as smooth as possible. The result is beautiful, and we are extremely pleased with all facets of the project. Thanks to all at Pilot Flooring, and epecially to Ed and his installtion crew.
5.0
Beverly H.
7 years ago
Pilot Floor Covering was efficient, courteous and professional. Thank you "Dorsey" and "Ceaser" for an awesome installation experience!
5.0
Beverly G.
7 years ago
We've trusted Pilot Floor Covering with all our flooring needs for the last 35 years. They are extremely knowledgeable, honest, high quality, and have competitive prices. Would not consider going anywhere else!!
5.0
JDESTOKES
7 years ago
Thank you for your guidance
5
Anonymous
7 years ago
Stokes Family YMCA recently removed the carpet from area's in our Men's and Ladies Locker Rooms. We worked with Zollie Smith and identified a replacement product by Armstrong; a slip retardant VCT. We are extremely pleased with the performance of the product as well as the aesthetics it provides. Our appreciation goes to Zollie for his guidance and consultation and Dorsey & crew for their great installation work. Derek; Stokes Family YMCA
5.0
Billie P.
7 years ago
Jerry and his team did an awesome job with our new flooring. We couldn't be more pleased. Terrific, professional service from start to finish.
PILOT I.
7 years ago
Thanks Billie your home is beautiful and you and Joey where such a pleasure to work with.
5.0
Shannon B.
7 years ago
5.0
Virginia J.
7 years ago
I had a city of King sewage back up in to my home on November 11th. Flooded both bath rooms. I had to pull up carpet in both. Called Pilot Floor Covering to replace with laminate flooring. Zollie and the two young men he sent to do the work were great. They installed the new flooring with ease, expert installation, no hassel and did in a timely manner. Could not ask for a better company to work with and installation was very satisfactory. Will recommend Pilot to anyone. Greatful for staff assistance and excellent service. Now if only City of King would compensate for the damage caused by blocked sewer line in front of my house.
PILOT I.
7 years ago
Thank you so much Mrs. Jones we hope you enjoy your new floors.
Marty L.
7 years ago
Great guy. Good businessman. Pleasure to work with.
5.0
Yvon G.
8 years ago
I want to Thank all of the staff at Pilot Floor Covering for their excellent care in helping me choose my new carpet and vinyl and installing it in a timely and perfect manner. I could never ask for better service. You have been my first choice in great quality floor covering for 30 years and I look forward to doing more business with you in years to come. Thank you!
5.0
Jennifer M.
8 years ago
I have dealt with Pilot Floor Covering several times over the past 20 years and I have always had an excellent experience. Last time we had carpet installed there was an issue with a color variation and Jerry took care of it no questions asked even when it was already installed. He had someone bring a new roll of carpet to the house the same day, and got it installed. I would highly recommend Pilot Floor Covering for all of your flooring projects.
1.0
Carol A.
8 years ago
When I choose my flooring, I was not told how hard it was to keep clean. In fact, it was the opposite and was told it was the easiest floor to clean. I am constantly cleaning this floor. The sales person was not informative at all. The manager did not help and also the owner of the store. My advice, run away from Pilot flooring. All they want is the money. They do not stand behind their product.
Carol A.
8 years ago
The floor rep for Armstrong came to my house with Donnie and was very rude and insulting. Even the owner was very rude. The cleaners left a film.
PILOT I.
8 years ago
Mrs Andrews I have researched the history of your job that was installed back in 2009 you have a floor manufactured by Armstrong and we have the same floor installed in our King Showroom I know that the manufacture rep came out and checked your floor we have sold several thousand feet of the product that you have down and cleaning has not been an issue and the floor that's in our showroom has not however if we have a lot of traffic builders with mud tracking in there are times we have to clean more than others if had been the sales person helping you I also would have recommend the floor you have for being easy to clean all floors requires maintance and depending on use, wear and traffic and pets it sometimes requires cleaning more often. Thank you for your post.
5.0
David P.
9 years ago
Pilot Floor Covering really stands behind their work. Great people to work with.
2.0
marilee
9 years ago
Not Happy
WE used them to put in a wood floor. They made a mistake that cannot be corrected. Will not use them again or recommend.
5.0
Misty
9 years ago
Great experience EVERY time!!
"I was first introduced to Pilot Floor Covering with my work and saw the great job they did throughout our building over and over again. So, when I personally needed carpet in my house I immediately went to them and I have never been let down. Jerry, Zollie and Chris have been great to work with. They are always nice and helpful and look out for my best interest! Great people, great options, great work- I will never go anywhere else...ever!!!"
5.0
Cmcbride
9 years ago
Review of Pilot Floor Covering
We used them to change out the carpet in the hallways of our hotel. It looks great!
5.0
kphappy
9 years ago
Great service - again!
"Pilot Floor Covering install a wood floor in my townhome about 7 years ago. I had a great experience with the salesman/customer service (thank you Jerry Millsaps!) and they were my only choice to remove carpet in a few rooms and install wood when I moved to a new home. I continually recommend these folks and have found their attention to detail impeccable. Excellent product selection, customer service and installation....they have it all!"
5.0
Yahir M.
9 years ago
1.0
Rick61
11 years ago
No integrity!
My bad experience with the Winston-Salem store leaves a bad taste in my mouth about this company. I was sold carpet and promised a warranty. Four years later and still under the warranty, this Mohawk brand carpet is falling apart either because of poor installation or because its not the quality carpet we were promised. Clark at the W-S store refuses to take responsibility and has left me and my wife with the problem. I would be real careful before doing business with these guys.