LEADER CARPETS

4.0
|
71 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
LEADER CARPETS 28350 Roadside Dr, Agoura Hills, CA 91301-2639 818-735-7825 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
37 Reviews

Reviews


5.0
3 months ago Great job (in Brentwood). Great communication. Great advice that suited my needs, not their coffers. Thanks very much. Rick - Tina says hello and thanks.
1.0
7 months ago I would love to give this company a great rating. However, I've been trying to give them business for a few months, but they seem to not have time to deal with me. I had water damage from a slab leak and await construction completion all hinging on a sample I ordered from Leader. It's been 2 months that we have been displaced, with promises that keep leading me on. After repeatedly ordering this one sample for vinyl flooring, they cannot get it to me, nor return any communications from me. Perhaps they are choosing to be biased to me because my job is not important enough. Hopefully this won't happen to you. I chose the company based on it's convenience and reputation....ooops
5.0
8 months ago Was recommended to Leader by a friend as I wanted to support a local business and I'm glad that I did. My salesman was Dan and he was great. Carpet was perfect, installers were the best I've seen and the house looks great. Can't recommend these folks more highly.
5.0
9 months ago I just can't even believe how lucky we were to have Leader recommended to us! We had shopped at just about every carpeting store in the area and were on overload. When we discovered Leader our search ended. On our first visit Jimmy gave us an extremely interesting lesson on carpeting and pads. We actually learned quite a bit. After that we worked with both Jimmy and Dan to make our perfect choice. They were both incredibly nice, professional and informative. And then we were absolutely thrilled when they gave us the price. I guess we expected them to be on the high side because of their beautiful showroom, but they were less expensive than the other two stores that we were considering. But the frosting on the cake was yet to come. The installers, Noel, Javier and Rene, arrived and they were absolute perfection - our installation is a work of art! They were a pleasure to have in our home. You guys definitely hit a home run for us. Jimmy, Dan and Noel - thank you, thank you, thank you!!
5.0
9 months ago Rick Sr and his team at Leader did an amazing job on the carpeting in our new home! They were extremely easy to work with, had good prices for a variety of carpeting, and made sure to get everything installed in our time frame. We are so happy with the new carpet and will definitely be going back for future flooring work!
5.0
last year We did our floors last year but thought I would write a review now as I just referred them to a friend. We were extremely happy with them. They showed up when they said they would(big deal in that industry) and did a great job on the floors. I think Dan was our contact person but another guy did the work. My husband is very picky about having things done right and he felt they did excellent work.
5.0
last year This customer did not leave a comment.
5.0
last year Jimmy and the staff at Leader offer A+ customer service. We purchased wood flooring from Leader but when the flooring arrived, it looked very different compared to the sample in their showroom. Leader flooring arranged for the manufacturer rep to come to the house to verify that the flooring was indeed different and as a result, they shipped us new flooring that we absolutely love. Leader advocated on our behalf and as a result, we achieved the exact look we wanted. We also purchased carpet and their installation was flawless and quick. Leader is honest, knowledgeable, and has very competitive prices. Many thanks to the staff at Leader!
5.0
last year Well when I AM WRONG, I ADMIT IT. I must change my original review of Leader Flooring. Unfortunately, the owner did not know how unhappy I was with the installation of my flooring. When I reached out to Leader on 8/10/2015, he was very gracious and very willing to correct the problem. I am hopefully looking forward to the successful outcome
5.0
last year Have worked with Leader on a couple occasions. One was carpeting in a couple rooms including installation. They helped select the brand and style and we were very satisfied. The other was a simple trim and rebinding of an area rug. Although this was an extremely small job, we were treated with the same attention. Dan helped us with both.
5.0
2 years ago The team at Leader Flooring is fantastic! We purchased a home built in 1999 with dated, 2 inch. plank, blonde hardwood floors. To take the house out of the 90's, we wanted to give the entire interior a white paint job (used Precision Painting - also great!). Next we wanted to put in 3,400 sq. feet of wide plank, super dark hardwood floors throughout the whole house. Also needed flooring durable enough to stand up to our two dogs. We obtained a few different quotes. One company said to "save us a lot of money" they would sand down the existing floors (essentially turning it into plywood) and lay new flooring on top of it. We asked additional flooring experts if they would proceed the same way and not one of them thought it was a good way to go. All other companies (including Leader) recommended removing old flooring to make sure there were not any moisture/mold issues underneath and leveling was done correctly. We found Leader Flooring on Yelp and decided to visit their showroom. We first met with Dan who listened to our needs and gave us a range of options. Their inventory of choices on both flooring and carpet is staggering. The showroom is beautiful and inviting and makes you want to spend time and explore. It was very helpful to have someone like Dan to navigate us through all the options. He asked good questions, made suggestions and gave us numerous options. We shopped around but ended up returning to Leader where Larry helped answer some more of our questions. Larry was very patient with us and treated us like we were their only customer. We chose an engineered, UV Oiled, 7 1/2 inch Oak floor in a gorgeous dark color. Dan came to our house to quote the job and made the process easy and pleasant. He offered suggestions but never pushed and was very efficient. We found Leader's pricing to be competitive with the marketplace but full disclosure; we didn't pick them on price alone. Their customer service was so professional and when a local competitor even had glowing things to say about Leader, we knew we found the right company. We had a very tight deadline to get floors installed due to coordination of full interior paint job and a firm move in date. We painted first and Leader put up floor to ceiling plastic sheeting all over our walls and kitchen to help us protect our new paint job - which they did beautifully! Jimmy was wonderful! He ran the project from beginning to end, always checking in with us to provide progress updates. We texted him at all hours with questions and he would respond immediately. He helped us choose our baseboard design and kept the entire project moving forward smoothly. The install team was phenomenal! The team was headed up by Fernando and whenever I visited the house for a walk through to check on progress, he was always happy to see me and very professional in addressing any concerns and providing updates. Joe was also great and answered any questions we had regarding project timing. The whole team hustled, worked very hard and even finished ahead of schedule! The work is beautiful and completely transformed our house. Now everyone asks if the house is brand new! Last but definitely not least, I have to mention their great office manager Rose. Rose assisted with coordination of getting our house keys to the install team and assisted throughout the job with facilitating team communications. Rose also helped me preview some preliminary carpet selections. Carpet for our staircase will be our next purchase with Leader Flooring. We are very happy Leader Flooring customers for life! EDIT 4/14/15: We are thrilled with the beautiful job the installation team of Herman & Lester did on our staircase carpeting today! Work was excellent and fast with spotless clean up! Perfect job!
5.0
2 years ago Cannot begin to say enough wonderful things about the people at Leader Flooring! They are honest, nice and very hard working people. Local, wonderful and great prices..what more could you ask for?
1.0
3 years ago Very bad service. Do not use them for any kind of flooring. The store is run by couple of brothers. All the good reviews are inaccurate and probably done by the family members. I do not recommend them.
5.0
3 years ago I highly reccommend Leader Flooring. They were great to work with and very professional. There was an issue with the first install in the master bed room. They came out and looked at it and replace all the carpet without a problem. I really enjoyed working with them and will be using them in the near future for additional home improvements I am planning.
1.0
3 years ago I was referred to Leaders by a friend but unfortunately received the worst service ever. In my opinion the employees/owners have too much ego and not a lot of information to help you to choose the right product. I really wanted to change the flooring in our house ASAP and the employees did not give me thorough information on different products they carry. I finally decided on a couple of different products and requested samples to be ordered which they promised they would order for me, two weeks went by and no samples and no one knew what happened to them. I finally gave up on the samples I wanted and decided to go with something else instead. I've been going back and forth trying to get estimates but the employees bring excuses and tell me they have to call me back and that it takes time to create a bid. It's been two weeks and still no estimate and I tried calling and leaving them messages to get pricing but no response. Very disappointed with their customer service and management. I would recommend not using this company. In my case before even committing to buy they disappointed, who knows how they perform once they have your money. Sorry, I don't enjoy writing bad reviews but felt I needed to share this experience.
5.0
3 years ago Have been in a few times to look at wood flooring and the staff have always been helpful and not pushy. Recently, we had Dan out to measure and give us an estimate, great guy. Although we are not yet ready to have the floor put in Leader Flooring has been great thus far in the process. Update - Dan helped us find the perfect floor and setup the install. It looks great, wood to business again.
5.0
4 years ago I put in over 2000 square feet of hardwood floors and I can highly recommend this company. Everyone was extremely friendly, the floors are gorgeous and the job was excellent. They were very clean, very efficient and very knowledgeable. They have a gorgeous showroom and I would recommend this company to anyone!!!
5.0
4 years ago I highly, highly recommend Leaders. They have now done carpeting for me three times and just completed installing and refinishing hard wood floors. The results have been great. The entire team is incredibly professional and wonderful to work with.
1.0
4 years ago I went to Leader Carpet because they were highly recommended and well known in the area. I spoke to the owner's son several times and told him that we have 3 kids and 2 pets! We really needed a durable carpet. After coming out to our house and looking at our living area, He suggested a carpet that was a bit more than we wanted to spend. He guaranteed that it was expensive, but it would hold up! If not, It would be fully warranted and promised they would stand behind the carpet. "12 months" later my carpet looks and feels 5 years old and they won't do one thing about it! LEADER CARPET is the worst!! Not only don't they stand behind there product, they want nothing to do with you after it's installed!
5.0
4 years ago Fantastic experience with carpeting our upstairs. Great prices, service and install.
5.0
4 years ago I love this company! They were so helpful and friendly and had a lot of good advice!!!! Bent over backwards to get me what I needed at the right price and in the right time frame!
5.0
4 years ago If you are looking for a wide variety of premium, quality products then I would recommend Leader Flooring. They also provide excellent customer service. I had floors put in my house and I couldn't be happier. Dan was the installer and he was so polite and courteous during the week he worked here. The company is family owned. Very helpful and straight forward. I can be very indecisive so they helped direct me to the product they thought would look and work best in my home. I'm so thankful I took their advice as they are very experienced and knowledgeable in what they do.
5.0
4 years ago Amazing amazing amazing - all the reviews are spot on. Rick Jr. and his team were awesome - from the sales floor to the installation process - they were seriously the nicest, most knowledgeable, professional, and high quality flooring team we could have asked for. Their commitment to customer service is second to none. We are so pleased with the final product, but also with the entire process. Thank you so much Leader Flooring!!!!
5.0
4 years ago These guys are great. I worked with Larry for sales and Mondo for the install. The prices were comparable to the big box stores but you get much higher quality and the flooring is there in 2 days. Mondo did a great job installing. Very clean, high quality work. Already want to do the upstairs.
5.0
5 years ago I'm a repeat customer who will definitely be back again when the time comes. Great service, friendly staff, amazing selection, very knowledgeable, & a smooth painless process from start to finish.
5.0
5 years ago Everyone is extremely knowledgeable and patient. They did a great job of guiding me in the right direction for my flooring needs. Highly recommend and will go back the next time I need flooring.
5.0
5 years ago I've been using Leader Carpet for all my flooring needs for over 20 years and have always been very happy with their service and prices. As a matter of fact, I just had them out to my new place today to measure for new carpet and vinyl.
5.0
5 years ago I had them put hardwood floors in my house. Great prices and very helpful. Highly recommend.
1.0
5 years ago The WORST rug installation I have ever seen!!! I would NOT recommend this company to anyone. I can't tell you how disappointed I am with this company. Plus they have the worst customer service and no follow up. They just want your money and don't care about anything else. The worst investment in my life. Honestly, I use Yelp often to decide on where to go, but I rarely post a review. That is how important it is that I share with you my experience. Please, stay away from this place. Over priced - Under delivered. Not so family friendly for a family owned business.
5.0
5 years ago AMAZING SERVICE!!! These people know flooring... I had a great experience and will for sure use them for future projects!!!! I highly recommend Leader Flooring. Thank you again for your all of your service and hard work!
5.0
5 years ago I just had Leader put hardwood floors in my house. Great experience working with them. Very consultative and responsive, great prices. Floors look great. I highly recommend.
5.0
6 years ago What criteria do yo use when you are shopping for anything "that really matters"? Good quality ? Excellent service ? Quality installation ? Complete inventory ? Exceptional showroom ? Knowledgeable sales staff ? How about at Leader Flooring you get all of this and then some, including a family business that has been around for more than 20 years. It says a lot about your company when customers refuse to go anywhere else. It says even more about your reputation when you are highly recommended. Leader Flooring, the choice is simple.
5.0
6 years ago Best QUALITY and SERVICE in town. These guys know what they are doing. It's a family owned business that really cares. We had them do an instal throughout our entire home. They did it with care and quality and left our home cleaner than the way they found it. They really took pride in their work. Our home has never looked better! Would recommend Leader Carpet one hundred times over!
5.0
6 years ago What more could you ask for in a flooring shop? Excellent service. Excellent installation. Excellent selection. Excellent installation. Gigantic showroom. Knowledgeable sales staff. It is no surprise why they have been in business since 1959. Family owned and operated you will feel at home as soon as you walk through the doors. You will never find another flooring store with a showroom filled with as many quality products and sales staff as Leader Flooring.
5.0
6 years ago I've been a contractor for several decades now and from all of my experience and Vast Contact Base , Leader Flooring is always my first choice for all of my Flooring needs.... My clientele is From Calabasas to Malibu & Hidden Hills To Bell Canyon & Everyone of my Customera Has always been extremely satisfied from the Quality & Selections offered. The Sales Team is so easy to work with, it's like a big Family over there...
5.0
6 years ago i want to take a few moments to let you know how very pleased i am with leader flooring. it was a true pleasure doing business with james, and the leader flooring crew. they did an outstanding job of selling and installing new flooring in my condo. the floor looks great and i couldn't be more pleased. everyone was very knowledgeable, polite, caring and a delight to have in my home. i highly recommend leader flooring. thank you again for your outstanding service and work. respectfully yours, sara anna fenu
5.0
6 years ago What criteria do yo use when you are shopping for anything "that really matters"? Good quality ? Excellent service ? Quality installation ? Complete inventory ? Exceptional showroom ? Knowledgeable sales staff ? How about at Leader Flooring you get all of this and then some, including a family business that has been around for more than 35 years. It says a lot about your company when customers refuse to go anywhere else. It says even more about your reputation when you are highly recommended. Leader Flooring, the choice is simple.