KAY RILEY FLOORING & DESIGN
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Kristen is terrible!! Waited 3 weeks for a price, got it and it was wrong, she told us it's our fault that we are not patient enough. Asked to speak to a manager, and Kristen was who answered. Got a more professional experience elsewhere for way less, and done quicker with no hassle... buyer beware these people are terrible!!!
I have worked in our family business for over 20 years and have established a large group of customers that recommend me as their preferred design consultant. My Grandfather established Kay Riley Flooring nearly 70 years ago. Our life blood has always been positive word of mouth from our satisfied customers. I worked directly with their realtor who contacted me August 1st letting me know where they wanted carpet and laminate. Shortly after I emailed their realtor the approximate pricing to give them an idea on what flooring would cost. He told me that the Scherer's would be contacting me to set up an appointment to come in to look at product. Two weeks had past with no word from the Scherer's. I then received an email from them stating that they popped in and took pictures of colors they wanted pricing on. The email was sent over a weekend that I wasn't working. The pictures were only of colors excluding the style, which required time finding the exact products requested. Mrs. Scherer then called upset that we measured the wrong areas. We explained that our estimator was shown by the realtor each room to measure which he did as requested. It was mentioned that we were $1000 dollars higher than the other bid, we suspect it was because the areas bid were not the same. I take responsibility for any missed communication that may have occurred but unfortunately, I was able to only work through their realtor. I never had the pleasure of meeting with them to better understand their needs. Please accept our sincerest apology and we wish them the very best. Kristin
First of all, you are a liar. We cancelled one appointment with you and tried to reschedule the following week not 2 weeks later but you were busy and going on an extended weekend and said maybe the next week we could meet. We have an email between our realtor and you to prove this. We came in a couple days later and took pictures since we were in the area. We worked up an email and asked that you please let us know you got it and where we stood. You ignored us for 3 days. When we finally got in touch with you, you admitted that you've been too busy and promised to get back with us the next morning. Again, day was almost over and we had to call you. Also, at no point did we say the measurements were wrong from your estimator. You were wrong because you didn't listen to what we had asked numerous times and then you lied stating that we had never talked before last week so you didn't know what our expectations were but a few weeks ago my realtor called you while standing in our kitchen and put you on speaker to explain your quote and go over our expectations. Own up to your mistakes and quit pointing the finger at others.
2 months ago
GREAT Company GREAT prices If your as tired as I am dealing with RC Willy , Home Depot and all the others .. this is the place to get you Flooring .. With every part of this process the people were on Time, efficient and did a beautiful Job.. REALLY From Start to finish .. I will alway go back here for my Floor Coverings .. You will be pleasantly surprised!!!!
5 months ago
Although I love my floor and backsplash their customer service and ability to complete the work needs lots of help....my backsplash was rescheduled 6 times and initially forgotten...I also trceived a bill 4 the balance more than a month before the job was completed. No one seemed to care that it took over 4 months to complete!!! Oops!!!!
They are absolutely horrible!! We practically begged for a price , took 3 weeks, and was incorrect, then they told us it was our fault. Went somewhere else and saved a thousand bucks and got it done with professionalism
9 months ago
Friendly, helpful staff. Great family business with all the name brands and competitive prices. Free estimates.
I like finished product
"Your installer is a professional and I really like the end product. I was frustrated that the sales person was new, and did not verify the order with experienced sales person before submitting it.. It caused delays and frustrations. She was very nice and apologized for the delays."
"Great product, service, and price"
"We have used Kay Riley on 4 different occasions now and we are still very happy with them and the products they provide. Their prices are very competitive, we have had carpet and hardwood installed and each time we are thrilled. I also love that we are supporting a small business rather than a big box."
We have used Kay Riley on 4 different occasions now and we are still very happy with them and the products they provide. Their prices are very competitive, we have had carpet and hardwood installed and each time we are thrilled. I also love that we are supporting a small business rather than a big box.
I absolutely LOVED Kay Riley's workmanship and customer service. They laid hardwood in my home and also laid some carpet for me as well in our bedrooms. They redid the flooring in my entire home They did an impeccable job! They helped me pick out all the colors and their customer service was marvelous! I will never go anywhere else! Thank you Kay Riley Flooring and design.
We used them for our home remodel and business office remodel and they had fabulous service and were great people to work with. Highly recommend.
I went to Kay Riley based on a recommendation of a neighbor (based on their experience a few years ago). Kay Riley's attention to details from ordering, scheduling, and installation are horrible. Seems like all they care about is taking your money. We paid extra for premium carpet and received horrible service, installation and follow through. To this day, we still have installation issues that have not been fixed. The owner of the company even came to our house and yelled at us - professional! Amazing how little respect they have for the customer when it comes right down to it. "Like owner like employee" they just don't care. I would highly recommend that you look elsewhere for the service and quality that you deserve. It is my personal goal to steer anyone I can away from using this company. Buyer Beware!
In response to Mr. Hardy's review: To explain all that transpired on this job would be more reading than most would like to do. After reading our response please ask your selves if this sounds like a company that just doesn't care". To begin, I did raise my voice at one point to match that of Mr. Hardy's. I immediately apologized. I also confess that the mill did not ship the carpet on the truck it was promised for. This delayed the installation and because of that, we offered to move their furniture both in and back out. He said no, so we compensated the Hardy's $500 for their inconvenience. They had concerns about the installation on their steps. I explained that staples were necessary to install on steps especially upholstered ends, and that they show more on their particular type of Berber carpet. I further stated that I would invite them to call any other reputable carpet company and have them assess our installation. They were not interested in doing so. We agreed that we would send out a crew to try and minimize the staple marks. We did so the next day. They could still see the marks so we ordered more carpet at no cost to replace some of the issues of concern. When the carpet came in we sent an installer back. He spent a lot of time to make sure the work he had done would be acceptable. He asked the Hardy's if they were happy with the work he had done. They said yes. One day later we got another call saying they were not happy with what he had done. We sent him back the next day the installer spent more time and asked them to look at the work done. They said they were happy. We have since repeatedly sent letters requesting payment of the balance remaining, with no response. The only communication we have received from Mr. Hardy since the installer was told "they were happy, is the review you just read and we were surprised to read. It should also be noted that we offered to replace the entire stairway, but that we could not guarantee that it would not show staple marks. The Hardy's have not only accepted the $500 discount for inconvenience, but apparently decided to not pay the remaining $535.44 balance still owed for the job. On two different occasions Mr. Hardys deliberate rudeness has brought one of our sales people to tears. This may have had something to do with my need to apologize for raising my voice. This will be our 68th year in business. We treat people fairly and we love our customers. My name matches the building. We are proud of our name and our reputation. It is important that we do everything possible to make our customers happy. I can honestly say we did everything we could, to get the Hardy's happy. With all the integrity hopefully passed on from my late father. I make this statement. If we failed in not getting our customer happy. IT WAS NOT BECAUSE WE DIDN'T CARE. If you are curious about Mr. Hardys interactions with other businesses, we suggest looking at the other reviews hes left on Google. Sincerely, Gary Riley (President)
Like the person who didn't want to be negative, I feel the same way. But after 5 1/2 years of having my carpet, purchased and laid by Kay Riley, I am very disappointed at the poor quality of the carpet and the carpet already becoming loose in places. Other carpet in my home, not purchased or laid by them, still looks great and is not loose--after 20 years! I could not recommend them in good conscious.
I've been debating to write this review because I don't like to be negative but every time I look at my poorly stained wood floors my blood boils. �I had Kay Riley & Sons sand and stain my wood floors. �I paid $5800 �and it's money down the drain. �The best word to describe my floors is SLOPPY. �They look terrible and I'm disgusted by the craftsmanship. The stain that they used was a "high grade" stain that I paid extra for. In some places the stain did not take well to the wood. �I understand that stain does not always work the way you want it to with older wood, but I also had some new wood laid in my hallway and the opening to my kitchen and that wood also looks terrible. �My floors have circular marks where you can see where they used a rag to apply the stain. There are also smudge marks. �I had the president come and look at it (he was very kind) and he said there was basically nothing they could do because it may happen again. �I have gone into a number of homes where they have had their floors re-stained and I do not see smudge marks, circular marks nor sloppy craftsmanship. �The person who stained my floors came and took some moldings and re-stained those pieces because you could see parts of the old stain underneath. �Whats frustrating is that he didn't bring back all the pieces and he no longer works for the company and will not return my phone calls so I have to have some new moldings made. �What saddens me is that I had a great experience with my sales rep. �She was fantastic. �Even the president of the company was good to work with. �I had them lay carpet in my home and I was very pleased, but after this experience with my wood floors (which were stained after my carpet was laid) �I unfortunately will never go back to them. �Every time I look at my floors its just a reminder of how much money was wasted and the poor craftsmanship. The ONLY good thing about this situation is that the person who stained my floors no longer works for the company which is good for Kay Riley. The only reason I'm giving them 2 stars instead of 1 is because �they did a good job with my carpet.
2 years ago
I have purchased carpeting and flooring no less than 4 times from Kay Riley. I have found a couple items that are important to me. Their cost was less than other places that I had considered. Their install people did a great job in installing the flooring on time and making it look great. Every once and in a while you find a company where you really like doing business; this is one of those companies. My wife and I have been absolutely delighted with their value.
2 years ago
We finished our basement and used Kay Riley for the flooring. They did an excellent job with the detailed tile work in the bathroom. The patterned carpet was installed perfectly. They have great installers and the office staff was really helpful in helping to pick the carpet.
2 years ago
Thank you so much for the excellent service
4 years ago
I had a bit of a rough time with this company and customer service, but Gary Riley, one of the owners, called me and was extremely nice. We worked through my issues and I feel much better about it. I wish all of their employees were as professional and personable!
4 years ago
I was SO impressed with Kelly at the Clinton store. She even came out to my house to help me pick out the right carpet! I love the small close knit feel, with a HUGE selection. Thank you Kay Riley! I will be a returning customer for SURE!!
4 years ago
Quality and schedule are crap. They were given multiple chances to redo their shoddy workmanship and I finally cut them off of chances. Gary Riley himself inspected the work multiple times and agreed it was not professional quality. He dropped the ball on multiple occasions, and inspected it after the last go'round and said it was fine, but admitted that all promises were not met..... GGGGGRRRR!
The review below from Ms. Wood is a one sided review requires and deserves a response. And at this point city search doesn't support a response forum so here is the other side of the story. When we arrived at Ms. Woods house to measure and prepare an estimate to restore her old wood floor, there were boxes all over (they were moving) that concealed animal urine damage on the floor. Had we seen it or had it been pointed out, we would have appropriately informed her of an additional procedure and cost that requires removing and replacing urine damaged planks. When the installer showed up at the agreed time Ms. Wood said they were not ready and asked to reschedule. When they showed up on the second occasion she canceled again, zero notice both times. When this happens our installers go without work or pay for 1 -2 days. When the installer arrived the third time there was no one there. The door was opened and saw the damage, he assumed the home owner had decided not to replace the wood because she had not brought the issue to our attention hence it was not on the work order. He proceeded with the sand and finish process. When Ms. Wood returned to the home and saw the flaw, she called and I returned to inspect. In a good faith effort, we came back and replaced the area at no charge. We finished the job and thought we had addressed all concerns but Ms. Wood called at the time of billing to say that there were still unresolved issues. We offered to come out to take care of her concerns, but she would not allow us to come look or disclose what the issue was. After two attempts to further understand the issue it became apparent that Ms. Wood was not seeking resolution to a problem she said existed, she was seeking money. In spite of discounting her $1500.00 invoice by $750.00 and multiple requests to understand what issue was we were unsuccessful. Moral of the story. Mistakes happen, we work hard to fix any problems that occur. If you prefer to work with companies that bend over backwards to satisfy customers and follow up multiple times and offer solutions when problems arise. Please feel free to contact us. We have offered the same to Ms. Wood but she has been unwilling to even discuss the problem with us.
4 years ago
Thanks, Megan, for a great experience. I've carpeted 2 houses now, and have used Kay Riley both times. Always professional and concerned about my satisfaction.
4 years ago
Talked to Gary. told him time frame for the job was the biggest priority. he gave us a price with that in mind and we confirmed and told him we would pay it if he could do it in the time frame. he agreed. time frame was 6 days. they took 31 DAYS to complete. my closing was delayed because of it. excuse after excuse. product delays 3 times( order enough the first time) to many other jobs(bad time management) grout is already cracking after 2 months. i made him come to the house to pick up a check and show him the mess left after. he picked up a check walked down my front walk and spit on my yard while leaving. make them sign a performance contract and you will see them head for the hills. buyer beware.
4 years ago
My fianc� and I just purchased our first home (overwhelming is an understatement). We checked out Home Depot, Lowes, RC Willey, and even a few other small flooring businesses. We went with Kay Riley and boy, did we make the right choice! From the knowledgeable sales people to the polite installers-- they were great! I was nervous about a few of the seams turning out with the carpet we chose, but they turned out great! What seams? ;) Gary Riley, one of the owners, even stopped by to see the work. Such a nice and honest company. I look forward to working with them when we finish our basement! I recommend them to any homeowner. Thanks!
5 years ago
Great to work with from start to finish
Gabi, sales associate for Kay Riley, has been great to work with. She was friendly, knowledgable, and very pleasant to work with. She was willing to help us with several different styles of carpet before we finally decided on the TruSoft. It was installed 2 days ago and I have enjoyed every step I've taken on the carpet. It's just what I was hoping for. And their price was less than two other competitors. The installer had many years of experience and treated my home with care. The installation went very smoothly and done very well.
5 years ago
Love the carpet and flooring in kitchen!!!
Our 1980 home is getting a facelift! Your flooring has been a great experience. We love it!
5 years ago
Highly Recommend Kay Riley & Sons
Kay Riley & Sons installed the carpet in our basement and did an amazing job. They were great to work with and made suggestions to save us money and get a great product. We also had them put down some laminate flooring that came out great as well. Highly recommend them for all your future flooring needs!
5 years ago
They did an awesome job at a great value!
Kay Riley flooring was so nice to work with and did such a great job. The only thing better than how the carpet turned out was the price. They have our business forever and we would refer them to anyone!
5 years ago
I have been impressed with the professional, yet approachable staff. Also, I was very impressed with the extended installation warranty. These installers work for Kay Riley's and have a long-lasting history with the company, which is the reason they can guarantee their quality. I have had my house recarpeted twice, had vinyl flooring done, and had tile in my bathroom by Kay Riley's and have always been incredibly pleased with the outcome. I appreciate their honest, hard-working approach to sales. Their first priority was my happiness.
5 years ago
Will return as a customer
Very happy with the service\t\nTook care of a problem promptly
5 years ago
love them, i would go with them again- great quality!
they were very professional and helpful. The quality of work was fantastic!They listened to my concerns and solved them.
5 years ago
Overall, a very well done job from prep to the workmanship itself.
Kay Riley did wood flooring and ceramic tile in the kitchen. They did a very good job. I'm very pleased with the results overall. The only reason I take points off is that it was a little slow. They did work and there were some extenuating circumstances, but it took a little longer than I anticipated.
5 years ago
Used them a few times.
I've used them several times, its all been good. This time I got a new carpet. The installation was a little slow I thought.
5 years ago
I'll never go anywhere else for wood floors again.
I was given a project to be done at the last minute, and we brought some wood in to acclimate. I was so concerned about the look of the wood matching what we already had that I didn't check the wood to see if the color would match. When we opened the box, the wood color was way off and we only had a week to finish the project. Kay Riley & Sons ordered new wood, brought it in to acclimate, and got it all done in a week. They nailed it, and it was beautiful. \t\n\t\nTeri Case
5 years ago
Great Company, Great Job.
I've been working with Kay Riley and Sons in Bountiful for years and they always take good care of me. I would recommended them to anyone.
5 years ago
Amazing service, best quality, nicest people ever. They were very prompt, honest and have taken care of all of our family's flooring needs for two generations now. I even worked for a competitor and still recommend them.
5 years ago
Kept it affordable for us
They installed our carpet and kept up with us, giving us information about what we can do and making sure it was within our price range. We had gone to another local store that ended up being a few hundred dollars more so Kay Riley and Sons Flooring and Design kept it affordable for us. \t\n\t\nThe work turned out great too!
5 years ago
We've been with Kay Riley & Sons Flooring and Design for twenty-eight years. They're our go-to people for flooring. We'll always keep going back because they are trustworthy, helpful, and do professional work.\t\n\t\nMost recently they helped us with carpeting for a home that we're getting ready to sell. We didn't want something fancy, but still a good quality and they were very helpful. Brian was very helpful and he always got back to us. It was all the way around a fabulous experience.
6 years ago
We had Kay Riley and Sons install carpet and laminate in our house. I was very impressed with their location (clean, modern, good layout), customer service, and pricing. The employees in the store let us take our time browsing the flooring and gave us good feedback. Both installers showed up on time and completed the job in a timely manner. They were clean cut and friendly and I didn't mind having either in my house.
7 years ago
I sure appreciate the integrity this company showed when they learned I was not satisfied with the work performed at my home. Having already fixed the problem they offered to help with a few difficult cuts on my wood flooring. The owner himself came to my home & performed the work as well as apologized for any inconvenience my family may have experienced. Its refreshing to see a company stand by their customer with good Old-Fashioned Values and make a bad experience right. They showed Honesty & Integrity. Thanks
9 years ago
Honest, and they will back it up!
I have worked very closely with Kay Riley and Sons and I know that they are an honest company. Most flooring stores will offer a lower price per square foot but they make up for the low price by over measuring, and then telling you that you need more product than you really do. Go with honesty and a group of people you can trust! It is worth it!