GARRETT & SONS CARPET
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Garrett & Sons Flooring
220 School St, Harriman, TN 37748-6501
865-882-1673
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Josh R.
7 months ago
Nice people gets jobs done quickly
1.0
Tom L.
8 months ago
I typically never leave reviews however I feel like I would be doing a huge disservice to anyone considering using this flooring company if I did not leave a review. I chose this company because it’s local/small business and their flooring supposedly had a life time guarantee. With that being said I would not recommend using this flooring company. We have had our flooring a little over two years and it is cracking and breaking beyond repair. We had issues with the floor coming up and breaking almost immediately after installation. It took weeks of calling to finally have someone come out and even look. When the floor was examined we were advised that it wasn’t the installation that was to blame but rather our subfloor, which isn’t covered under their lifetime guarantee. When we had this floor installed we asked specifically if the subfloor needed replacing as well because we were more than willing to do so and we’re advised “shouldn’t need to”. We were given the impression that it would be a costly unnecessary expense, however now looking back it seems to be just laziness on this companies part. When we continued to call and ask what to do about the first piece of flooring that was breaking they came out again after much persistence. We were advised again that the subfloor in that room and adjoining room would need to be replaced in order to fix the issue. When I inquired about whether the whole house subfloor would need replacing I was advised “it should last”. They did replace the subfloor in two rooms which we paid for as this was our issue and not covered under their lifetime guarantee. As you see from the pictures our floor has continued to worsen throughout the entirety of our home. The lifetime guarantee is a lie and if anything is wrong with your flooring it will likely be blamed on your subfloor or something else in the home. And good luck getting anyone to come out in a timely manner to look at any issues. As you see in the pictures added we are having to use duct tape on the broken pieces to keep my children from cutting their feet.
5.0
David H.
last year
Always a satisfied customer when I go there this is my second time
5.0
Speaking S.
3 years ago
5.0
Rob P.
3 years ago
Needed a remnant. They had exactly what I wanted. Quick service. Friendly people.
5.0
Reda K.
3 years ago
Really good we have bought 3 carpets and was really satisfied
5.0
Colbyyy
3 years ago
5.0
Charlene T.
4 years ago
they are great people who does very good. Hard workers!
5.0
Scott T.
4 years ago
My parents had hardwood floors installed in the living and master bedroom. The installers were friendly, professional, fast, and the work was impeccable. They moved heavy furniture so my parents didn’t have to. They took great care of our belongings and our home. I couldn’t have asked for a better result. Their prices are really great as well. We will definitely do business with them again.
5.0
FN G.
4 years ago
Very nice. Quick and friendly service
4.0
adam s.
5 years ago
5.0
Karen R.
5 years ago
Floors look amazing. They have excellent customer service. I highly recommend them.
5.0
Rachel N.
5 years ago
They have done several jobs for us. The work is excellent. I had one large room which had to have a seam the length of the room due to the width. I tried to find the seam and could not. They also put laminate flooring in my kitchen with lots of nooks. Due to the excellent job they did you would think it was put in before the cabinets. I wouldn't trust anyone else to do any job I need done in the future.
5.0
Mike N.
5 years ago
This review is long overdue, but this is the place to go for all your flooring needs. Local family owned business that does great work. They replaced all the flooring in my house and did an amazing job.
5.0
Jessica W.
5 years ago
Friendly family owned store! They were very helpful and accommodating to my last min needs.
5.0
Dee C.
5 years ago
I am extremely pleased with the quality & service I received. I love my new flooring! I would definitely recommend Garrett & Sons.
5.0
Paul M.
6 years ago
The Garrett & Sons flooring installation looks awesome! Their attention to detail is beyond compare. Their integrity is also a great asset. After they left, I found change they had picked up laying on the window seal. I recommend them highly!
Matthew G.
5 years ago
Thank you for the kind words. And it was a pleasure working for you!
3.0
Jason P.
7 years ago
5.0
Amy W.
7 years ago
I live in Knoxville and there are more than plenty of flooring stores here but I chose to go with Garrett & Sons because I trust them. I grew up with them and knew what kind of folks I would be dealing with - honest and reliable. They did an amazing job and were not only extremely knowledgeable from years of doing this, but also courteous and responsible. You couldn't ask for a better group of people to do the job.
5.0
Natalie A.
7 years ago
5.0
Anne H.
7 years ago
5.0
Donna B.
7 years ago
A good place to go an get what you need for your floor
5.0
Carmen H.
7 years ago
4.0
Debbie M.
7 years ago
Mr. Garrett, his sons, and the employees were very friendly and helpful in the process of selecting replacement flooring. They removed old wood flooring and linoleum and replaced it in a few days. They tried to keep the sawdust and mess to a minimum, which was much appreciated. They moved large furniture (piano, bookcases, desk/hutch, and kitchen island) out of the rooms and then back when the new flooring was in, which was also much appreciated. They replaced a rotten-looking, mismatched, UGLY board–thanks again! Disappointments are (1) some door frames were cut off too high and now a large gap exists between the door frames and the flooring (see photo); (2) some of the hand-finished facings (finished to fine furniture grade) were splintered and broken (see photo); (3) several of the new flooring boards are dented, some down to bare wood--the crew did not bother to put the huge nail gun on cardboard, but plunked it down on the newly installed hardwood every time--such a needless waste and source of customer dissatisfaction; and (4) a piece of furniture in a bedroom suffered three dents (into bare wood), although no flooring was replaced in the bedroom (apparently it was simply too close to the doorway). This was NOT a low-bid job. Suggest a written contingency damages contract if you decide to use this local business.
5.0
Tammi C.
7 years ago
Very timely, professional and courteous! The new shop floor looks fantastic! Thanks a bunch from Humble Bee Flowers - Kingston!
5.0
Kimberly E.
8 years ago
Phenomenal. Work ethic of these folks can not be beaten. I am so thankful someone referred us to Garrett and sons. They are the hardest working folks, no nonsense, and get the job done right. If you want quality work with people who know what they are doing ,then you have the right place with them!
5.0
JoAnna P.
8 years ago
They were all very attentive while I chose a carpet for my 3 bedrooms. The initial measuring was very quick, and the service when they arrived to install was awesome!. Not to mention the great price! I loved my experience! Thank you!
5.0
Brad D.
10 years ago
5.0
OJ S.
10 years ago
Had wooden floor replaced. Workmanship and quality of materials are superb. Company employees treated my property as if it was theirs. Very patient with us and our questions. Used them 15 years ago and the service has been the same both times, outstanding. Would recommend them for any flooring project. They are sincere, fair and honest. Support your locally owned family business. Thanks guys.
5.0
Kevin C.
10 years ago