GARRETT & SONS CARPET
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
10 months ago
I live in Knoxville and there are more than plenty of flooring stores here but I chose to go with Garrett & Sons because I trust them. I grew up with them and knew what kind of folks I would be dealing with - honest and reliable. They did an amazing job and were not only extremely knowledgeable from years of doing this, but also courteous and responsible. You couldn't ask for a better group of people to do the job.
A good place to go an get what you need for your floor
Mr. Garrett, his sons, and the employees were very friendly and helpful in the process of selecting replacement flooring. They removed old wood flooring and linoleum and replaced it in a few days. They tried to keep the sawdust and mess to a minimum, which was much appreciated. They moved large furniture (piano, bookcases, desk/hutch, and kitchen island) out of the rooms and then back when the new flooring was in, which was also much appreciated. They replaced a rotten-looking, mismatched, UGLY board–thanks again! Disappointments are (1) some door frames were cut off too high and now a large gap exists between the door frames and the flooring (see photo); (2) some of the hand-finished facings (finished to fine furniture grade) were splintered and broken (see photo); (3) several of the new flooring boards are dented, some down to bare wood--the crew did not bother to put the huge nail gun on cardboard, but plunked it down on the newly installed hardwood every time--such a needless waste and source of customer dissatisfaction; and (4) a piece of furniture in a bedroom suffered three dents (into bare wood), although no flooring was replaced in the bedroom (apparently it was simply too close to the doorway). This was NOT a low-bid job. Suggest a written contingency damages contract if you decide to use this local business.
Very timely, professional and courteous! The new shop floor looks fantastic! Thanks a bunch from Humble Bee Flowers - Kingston!
Phenomenal. Work ethic of these folks can not be beaten. I am so thankful someone referred us to Garrett and sons. They are the hardest working folks, no nonsense, and get the job done right. If you want quality work with people who know what they are doing ,then you have the right place with them!
Absolutely amazing people! They were so professional and kind and thoughtful. They replaced the carpets in our whole house and I can not say enough good things about the job they did. So happy I didn't go anywhere else!! #supportlocalbusiness #localisbetter
Thank you for the kind comments. It was our pleasure.
They were all very attentive while I chose a carpet for my 3 bedrooms. The initial measuring was very quick, and the service when they arrived to install was awesome!. Not to mention the great price! I loved my experience! Thank you!
2 years ago
4 years ago
Had wooden floor replaced. Workmanship and quality of materials are superb. Company employees treated my property as if it was theirs. Very patient with us and our questions. Used them 15 years ago and the service has been the same both times, outstanding. Would recommend them for any flooring project. They are sincere, fair and honest. Support your locally owned family business. Thanks guys.
4 years ago
4 years ago
4 years ago