VALLOW FLOOR COVERINGS INC

4.1
|
28 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Vallow Floor Coverings, Inc. 1009 Plummer Dr, Edwardsville, IL 62025-4702 618-656-7788 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.1
|
28 Reviews

Reviews


5.0
2 weeks ago Incredible service from showroom to instalation! Very pleased with flooring & with carpet. Instalation crew was polite, fast, & cleaned up their debris. Thanks Ron,Russ,Gabe and Dave for a stellar job!
5.0
last month On day three of the flooring project. Most of the tear-out is done and all of the backing board is down for the tile. It's been a great experience working with the guys from Vallow Flooring. True craftsmen and very professional.
5.0
last month Great people to work with. Large variety of colors, tiles, all types of floor coverings. Beautiful store to shop around in.
2.0
3 months ago Backstory: Before we purchased this house Vallow had installed carpet in the kitchen, glueing it directly to the primary floor boards. We removed the carpet and hired Vallow (both because they were the original installers and so familiar, but also they were the cheapest) to install underlayment and vinyl. The guys that came out to install flooring the first time did a terrible job with the seams and replacing the carpet on the stairs that they had to come back out to fix. Anunconvinced but I would have been ecstatic if it had ended there. Within months our floor started cracking and popping loudly. Turns out they didn't kill the previous carpet adhesive and the underlayment was sticking to it and releasing. Mark sent out a different crew to completely replace the floor on his dime. Again, would have been ok if it ended there. That crew was nicer (aside from the smoking in my garage) and even spread an agent to kill the glue. Yet here we are two moths later and floor is popping loudly again. The only solution to fix this is to completely remove the floor down to the rafters and start from scratch. I informed Vallow and they promptly returned our money and apologized. They tried, that's worth 2 stars. But the craftsmanship is terrible. Pay the extra money elsewhere and save yourself the agony.
5.0
3 months ago Great store and awesome carpet installation! Would recommend Vallow in a heartbeat.
5.0
3 months ago This customer did not leave a comment.
5.0
5 months ago Great selection and service! I love the outlet. The sales people are knowledgeable and helpful.
3.0
6 months ago Be careful when buying extended warranties. They don't honor them, and make it nearly impossible to act on them. But it cost my senior parents an xtra 1000 dollars. Thanx
5 months ago Tom, please call the store tomorrow, or at your connivence and discuss your complaint. We do not sell extended warranties. 618-656-7788 and ask for Seth
5.0
8 months ago Great people to work with!!! Just had hardwood floors put in and Adam and Cory were great. Answered all questions and did a fantastic job installing . Always knew when they would be there. There workmanship was extremely good . Enjoyable company to work with from selection to completion. Would highly recommend this out fit. Thank you all.
5.0
10 months ago Beautiful floor We ordered our tile from Vallow and had them install it and it looks great!
5.0
11 months ago Vallow did a terrific job for us. Their prices were more than competitive and the quality of work was extremely high --- AND --- there was one issue and the owner came out and personally fixed it. I couldn't recommend this company higher!
5.0
12 months ago Excellent service We had Vallow install new carpet in our bedrooms and hallway. We were very pleased with the entire experience. The installers were efficient and very informative.
5.0
last year Got my flooring there. MY son works there. Top of the line materials.Helpful staff.
4.0
last year This customer did not leave a comment.
5.0
last year I have been a Vallow customer for many years. They are very helpful and carry a large variety of products. I would recommend them to anyone looking for quality products at a very competitive price. They stand behind their products.
1.0
last year Our basement flooded and we called Vallow to come out and give us an estimate to replace the carpet pad and possibly the carpet. They did respond quickly and came out the next morning. However, the guy was really rude. We were already dealing with a lot. We didn't need to have some rude guy to add on to our problems. I've used Vallow in the past, but will not again. I don't understand companies that treat people like jerks that are paying them for their service. Especially when there are so many other places to choose from.
5.0
2 years ago Dependable, caring...We had all of our floors (hardwood, tile and carpet) done by Vallow over a course of ten years and will continue to use them.
5.0
3 years ago Extremely competitive and very current on flooring choices. Staff was great and the follow up quality call was very impressive
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago Great flooring to choose from and beautiful installation. Personalized service outweighs box store approach. This business specializes in flooring. Luv mine and will go back when time comes. Thanks Vallow.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago They are the best. Best selection, best staff and best installers. Keep up the great work.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
5 years ago Horrible customer service. Called to have someone come out to recommend and measure for transition pieces. We were willing to pay for the estimate and then buy whatever they recommended. Needed/wanted a professional opinion but they refused to do it and then they hung up on me when I told them they had bad customer service!
1.0
7 years ago Horrible Customer Service Do not use Vallow - horrible customer service!! We made an appt. for carpet restretching 8 days beforehand. We scheduled all of our appointments around them including having the realtor come to the house to take pix as we are getting ready to sell the house. The day of the appointment, they called and said they wouldn't be able to make it as they had a "bigger" customer before us that they wouldn't be done with. We reluctantly rescheduled and moved all of our other appointments to accomodate their time/employee mgmt mistake. When I called to ask for a partial refund/discount on our PREPAID appt for our inconveniences, Mr. Vallow himself, "refused" our appointment. They apparently don't care about customer service or satisfaction - from the top of the totem pole down. If they are this bad before the job is done, I can't imagine how poor their customer service would be AFTER the job is done! We were able to get an appt with Collins and Sons instead for a cheaper rate!