TOWN SQUARE FLOORS
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
7 months ago
We had carpeting and tile removed and new flooring installed by Town Square. Dealing with Town Square employees and owner Ray was one of the easiest transactions we have had in years. Their team was very helpful and more than just knowledgeable they are on top of everything. Now, let me talk about the installation. Paco and his crew were on time and stayed late until the job was done in a most professional way. They swept the floor and cleaned up every tiny piece of flooring. These guys were some of the most meticulous workers we have had do work for us. I have one regret and that is I wish I had more work for them.
8 months ago
Loved working with Phillip. Great customer service. Honest assessment. Incresible work. Helped us pick great product. Showed up on time and finished early. Highly recommend them.
9 months ago
Their the best. After dealing with Ray & his team I would highly recommend them to anyone. They replaced 3 rooms of carpet & the rest of my house with hardwood floors. The work was done on time, professional & has left my house looking brand new. Their prices are responsible & they almost make you feel like family. After all work was performed they recommend Mothers Touch Cleaning who came in & swept down the walls & completely cleaned my house from all dust & dirt created by floor removal. What a great experience it was working with these folks. Use them you won't be sorry, their the best! 5 STARS!!!!
10 months ago
Three years ago we hired Town Square Floors to install new wood floors and carpet in our home. They did an exceptional job and we loved the floors and carpet. We just moved into a new home and hired them again. Frankly we didn't consider anyone else. The new home presented some challenges -- strange angles and multiple transitions to tiled areas -- but once again Philip and his team did an outstanding job. We've been juggling quite a few contractors the past few months and we've had several let-downs. Missed appointments, defective products, scheduling delays, etc. But Town Square has been our bright spot. They show up when you say they will, they finish when expected, and they do beautiful work.
11 months ago
My floors are absolutely beautiful! Great team of folks who made the buying process easy.
11 months ago
Town Square Floors did the job exactly as they quoted and actually completed the job 2 days early. Experienced, professional and honest; exactly what we were told about this company and precisely what we received from Town Square Floors. Thank you!!!
11 months ago
Thank you so much for your kind review.
Moving to Georgetown Texas from Maryland we bought a house that needed some things done. Among them was having the old carpet pulled out and hardwood floors put in. We got some quotes from a few places, and chose Town Square Floors. Not because they were the lowest price, but because they were the best. From the get-go, Town Square Floors was a highly professional business to deal with. Our contact was Phillip, who was extremely knowledgable about the product and helpful with advise that was welcome. Not only was the sale a good experience, but the installation was done in a very prompt and professional manner. When shortly after the installation , we had a small flood from a washing machine malfunction, Town Square Floors was immediately forth coming with advise on how to deal with the aftermath, and that advise saved most of the flooring. Only about 6 planks of the hand scraped hickory flooring had to be repaired, and the same installation team that did the initial instal did the repair/replacement of the damaged wood. Again, in a fast and professional manner. When they were done, it was as if nothing had ever happened. I recommend Town Square Floors for any floor jobs that your home may need. It has the feel of a small family business because that is exactly what it is. Walking into Town Square Floors, you have the feeling that you are among friends, instead of some large franchise that just happens to sell flooring. I will not hesitate to use them again for any flooring job that I need done. Thank you Town Square Floors, and thank you Phillip! Carl Levitan. Georgetown, Texas.
Town Square Floors was fantastic when we moved to Georgetown from New York 8 years ago. They did all the carpet and tile work for the new home we built and provided outstanding quality and service. When I needed a small job done recently, they were extremely accomodating and such a pleasure to deal with. I highly recommend them! -Katy
Thank you Katy for the kind review. So glad we could help.
Our recent TOWN SQUARE FLOORS experience was exceptional! The showroom is immaculate, warm & welcoming! We knew we wanted hardwood floors but needed a lot of assistance in learning the differences among the many choices available! Philip was an articulate communicator, unflappable and patient with our tedious questions! He was thoughtful in his responses and gave us valuable assistance in coming up with a selection! The very nice, energetic and talented demolition & installation team, Russell and Caleb, pulled up all the carpet and tile, carefully prepped the floors and installed the hardwood in three days, from prep to completion! Their cleanup and debris removal was flawless and their expertise in all facets from beginning to end is exceptional! We are thrilled with the results! We have already referred friends to Town Square Floors!
It has been 17+ months since we met Philip of TOWN SQUARE FLOORS and his talented floor installer team! My husband and I wanted to share that we are more thrilled now than when the floors were initially installed throughout our home in 2015! Thank goodness we listened and learned and then followed your guidance Philip, on floor choice and color! Also, it's been fun watching and listening as visitors to our home ooh and aah about our beautiful wood floors! In addition to the pleasure we experience with our magnificent floors, we are now enjoying the beautiful wood floors TOWN SQUARE FLOORS, with your guidance, recently installed in my sister and her husband's home! Great selection and workmanship resulted in a remarkable transition to their home!
This company damaged my home on multiple occasions and made no effort to make repairs. This company made multiple harassing phone calls even after the bill was paid. Two checks for materials had to be written because their office cannot stay organized. The lack of respect this company has for individuals and their homes does not deserve even one star.
Ashlyn, We have searched all records and visited with each employee. We have no record of doing work for an Ashlyn Bradford. Please call our office at 512-863-2867 we would like to resolve your issue. Thank you, Robin
I have used Town Square for various projects over the last 15 years and recommended them frequently to friends and associates. Philip has always provided prompt service and I have found their workmanship and quality to be excellent. They may not always be the lowest price but you can count on their customer service and follow up.
We are in the process of getting rugs and carpet from them. Robin, Delise and Ray have been wonderful in helping us to decide what we needed. I'm allergic to wool so needed other kind of component. They were very experienced with non-wool selections. The premade rugs came quickly. One was wrong color (manufacturer error) Ray was at my door in 30 minutes to take it and reorder correct rug. The 9x12 piece is carpet we had cut to size and bound. Has been 2 weeks, not due to s for 4-6 weeks more, but it came in quickly and is at binder. So probably will be a 3 week delivery. Very nice to have something come in before due date. The rugs are excellent quality! Will definitely use them again and recommend to friends.
From the owners to the office staff to the installers, top rate service. Sometimes they even recommend a less expensive means to an end which is so appreciated. The best.
2 years ago
There is not another flooring company I would recommend over Town Square Floors! They have done various jobs for us, personal and business and quality and service is above and beyond! Need work done? Your search is over!!
3 years ago
I have known the guys at Town Square Floors for many years. I promise that you will be 100% satisfied at the completion of your job. Attention to detail is over the top.
3 years ago
Town square floors!! No place else!!
3 years ago
Town square Floors has supplied myself and many of my customers with their flooring needs over the past several years. They are very knowledgeable, attentive and professional. I really like them and their service. Highly recommended.
3 years ago
I am surprised at some of the poor reviews. We have used Town Square Floors (dealing with Philip) for 13 years, and have used them on a new home, a major remodel, and several smaller projects. Virtually every transaction has been flawless. They don't always have the lowest price, but their workmanship has been good. The reason I keep coming back, however, is their service after the job is done. We wouldn't think of calling anyone else for floor and tile work.
3 years ago
I have used Town Square Floors for a number of projects, both large and small, over the past 13 years. We have always worked with Philip and every experience was outstanding. Workmanship is excellent, and they stand behind it.
4 years ago
I went into the store looking for laminate flooring because I "inherited" two dogs. They would sell me the laminate, but recommended that based on the value of my home and our type of dogs, that we look at wood floors and/or tile. I appreciate that they are looking at what is best for me, not just what they can easily sell. This is the second time I have used Town Square Floors in 15 years. I am still very happy with them - the service, quality of products, and helpfulness. I recommend Town Square Floors to anyone wanting new flooring.
4 years ago
I have only great things to day about town square floors. Great communication, impeccable service, quality craftsmanship, speedy work and great prices.
5 years ago
As part of getting three quotes on redoing the carpet in our house in Georgetown, we went into Town Square carpets. When you walk in, there's a large showroom and at the back, there's a counter area where several people are sitting. As we entered, we stood there at the entrance for a little bit (we were the only customers), expecting someone to come over to assist us or at least one of the ladies sitting behind the counter to ask if they could help. No one came over and the ladies just stared at us. We almost left at that time because it was kinda creeping us out but my wife said, let's look at what they have. So, we wandered up and down the aisles, pulling samples and comparing them for about 10-15 minutes and finally I went to the desk to ask if there was someone who could help us. They never said a word, just stared at me as I approached and when I finally said "Hello, is there someone here that can help", one of the ladies said that the gentleman in the office could. More staring. I actually had to ask her to ask him to come out. Anyway, he comes out, seems pleasant enough, and we discuss carpet for a bit and arrange for him to come out and measure for an estimate. He comes out, measures and the following day emails me an estimate. Turns out, he's the low bidder. We decided to go with another guy, Quality Carpets on Williams Dr., simply because the guy's crews had been with him longer and and his laid back personality. I called the other two vendors to thank them for their estimates and to let them know that we had gone with another vendor, so that they didn't have to wait and wonder. One vendor said thanks for calling and keep us in mind for any future needs. The guy from Town Square started out like that until he found out that he was the low bidder (he asked) and still didn't get the job. He demanded to know why he wasn't chosen. I didn't have a hard and fast reason and didn't want to say that I just liked the other guy better, so I just said that's they're the one we picked and thank you for your bid. Well, he ain't having none of that! He wants to know; Do I think he low balled the bid to get the job? (didn't think of that), Do I think he's a crook? (don't know you, but since you mentioned the low bidding...), Do I think he's off his rocker? (yes). (He didn't actually ask the last one.) But, he's yelling at me like I kicked his dog My wife who was half-heartedly listening to me talking to the other vendor and then she began staring at me as the T/S guy began screaming. She could hear him from across the room as I was holding the phone away from my ear. I finally got off the phone and in response to her quizzical look, I said, "I think we ducked a bullet here." I don't know if they do good work or not. Never will.
5 years ago
I have used this company 4 times over 15 years and have always been completely satisfied. When I've called with a need, they come quickly and happily fix it. I just had wood installed and one plank squeaked. They were there the next day and fixed it. I've had carpet, wood and tile done with them, and they are always helpful, very competitive in prices, and have always stood behind their work---even years afterward. I will never get flooring anywhere else.
5 years ago
I have just finished buying flooring and tile from Town Square and could not disagree more with Deanna. They were more than helpful in picking out my flooring and tile. They also refunded me 100% for the excess tile (from their on hand stock) as well as the glue saving me several hundreds of dollars. They are local people and many of my friends in Sun City swear by them. I do too.
6 years ago
They did a bad job of installation on a flooring and refusing to make it right, even after an independent reviewer laid the rresponsibiility directly at their door. They also misinformed me about the necessity for care requiring a Karndean manufactured care kit which is mostly unavailable and has a terrible smell. This is the 4th time I've put a negative review on this company and they just keep magically disappearing. Why is that?
7 years ago
Five years ago I purchased about $5000 worth of wide plank vinyl flooring. B4 purchase I asked if I could clean w/vinegar as I am chemically sensitive. They said yes. They installed. It looked lumpy. I called them back. They said there wasn't anything they could do about it. I also used vinegar. Bad move! Mfg. says do NOT use anything acid, must use their product. I made many many calls to mfg. hoping they would come out with new cleaning supply. Mfg. rep was supposed to come out in Aug. 09. I called almost weekly for 5 months. He finally showed up in Feb. Said he had to get independent inspector. Another 2 months. Inspector filed report, refused to give me a copy, but between the two visits, it turns out the floor was laid wrong to begin with, and the product was shrinking put wide spaces where there should be any. Since then,--late Feb.,-I have called the mfg. Karndean Flooring, almost every week, and get their area rep who said the report was in and would be forwarded to Town Square and Town Square should be calling me. Town Square has never called, Karndean's rep has never called back, only taken my calls and made more promises. I told him, based on prior association, that Town Square would not call back, and he said, well they have to. When he finally figured out they weren't going to, he said he had never run into this before, and would have to check with the CEO of Karndean who was out of the country. Three weeks later I again called, and yes the CEO was back in, and I really hadn't heard from Town Square and he would check and let me know. That was two weeks ago. I'll be filing a Better Business Bureau report, but other than, as I am apparently not able to get/entitled to the independent report, and forcing compiance from Town Square would need an attorney and I don't see one working for 1/3 of $5000, I'm probably going to have to live with it. But Town Square (the son-in-law who runs it) basically told me an untruth instead of checking out my initial question on the cleaning, well, there's even more to that story, but suffice it to say,...my take is, if you are a big contractor or go to their church, they'll probably do you good. If not, stay away and find a similar product somewhere else, beause I DO love the wide plank vinyl flooring, even as bad as it looks for spacing, lumps and bumps, and not very clean. .