CARPET MART

5.0
|
1136 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
1136 Reviews

Reviews


5.0
last week Clay & Eddie were on time, very friendly and professional. The new carpet looks great, and they even vacuumed before they left. They also helped me staple down a piece of loose carpet in another part of the house. This is the kind of customer service you want to tell your friends about.
1.0
last week Was not there.
last week We certainly would like to help. Could you please reach out to us at 502-425-3022 so we can understand what your comment was regarding. My name is Bruce Jones and I would like to personally take care of you. Thanks
5.0
last week We had a very pleased with out installers who put in our new floor recently and I wanted to give a shout out to the salesman as well, Drue Felts who has worked very hard with me on picking out my new floor based on my needs having pets in the house. He was very knowledgeable and very patient! We have worked with Drue and Carpet Mart on several occasions for flooring thoughout our house. We will use them again!
5.0
last week The installers were there on time, courteous, professional and easy to talk to. Very happy with finished product-looks great. They cleaned up, gave me advice on how to clean and take care of my new floor.
5.0
last week When me and my husband were looking for places to purchase carpet, I ran across Carpet Mart online and noticed they had a 5 star review. Got to say, I was skeptical at first but wanted to check them out and glad we did; we were very impressed with the company's prices, sales representatives (Milton) and installers. Each individual we have spoken with were very friendly, courteous and hardworking and even very pleasant to speak with over the phone. Our carpet was installed this weekend by Jack, Jackie and Tanner and it looks great!! I have already spread the word of our experience and we will definitely be return customers! Thank you Carpet Mart for your excellent customer service from start to finish. Tim & Patty N.
5.0
2 weeks ago Everyone at Carpet Mart was very friendly and helpful. The entire process went quickly and smoothly, from the purchase to the installation. John and Johnny, our installers, were GREAT! They worked so hard for 2 days straight and were meticulous. The carpet looks great and you cannot see any seems. We are very, very pleased and would recommend them to anyone. Thank you so much!!
5.0
2 weeks ago Everyone at Carpet Mart was very friendly and helpful. The entire process went quickly and smoothly, from the purchase to the installation. John and Johnny, our installers, were GREAT! They worked so hard for 2 days straight and were meticulous. The carpet looks great and you cannot see any seems. We are very, very pleased and would recommend them to anyone. Thank you so much!!
5.0
2 weeks ago My experience with carpetmart was outstanding from purchase to the installation. Everything was handled professionally and with caring and concern for my satisfaction of my purchase. I highly recommend carpetmart for your next flooring purchase Jeanne Speer
5.0
2 weeks ago I stopped by Carpet Mart at the recommendation of the decorator I was working with at the time. I was planning to put new carpet in my entire house! Upon entering the store I was greeted by Drue. I gave him a very vague idea of what I was looking for and he used his experience to help me through the process. Drue was incredibly patient and knowledgeable. I never felt pressured to make a purchase despite the significant amount of time he spent with me. I left with a few samples to take home to check color and style. As soon as I returned the samples I was given a price for the entire job. Honestly, it was significantly less than anticipated! Originally, I had planned to visit other stores, but I went with my gut and ordered an entire house of carpet! I was actually dreading the installation as my previous experience (with a big box store) had been awful, but i couldn’t have been more wrong. Adam and Michael were professional and clearly good at their jobs. These young men did the entire house in less than two days. It was a seamless process and my carpet is beautiful! I highly recommend Carpet Mart!
5.0
3 weeks ago Everything about our carpet punches was professional. The salesman Jake was a pleasure to deal with. Both of our installers Nick and Zane were prompt, personable and did an excellent job. I'll definitely use Carpet Mart again. Lisa Smith
5.0
3 weeks ago We have now lived with our whole house carpet installation for a little over two weeks. We absolutely love it! It's thick and plush and feels so good. It used to hurt my knees to go up and down the steps but not any more. The carpet is beautiful and the installation is great. Charlie and Nick were out installation team and they are the best. On time, clean, organized and did a very good job. This is our third time using CarpetMart and we will definitely use them again. I highly recommend CarpetMart and Charlie and Nick. They were nice young men.
5.0
3 weeks ago This is the third time we have used Carpet Mart and we will definitely use them again. The prices are right, the selection is good. Our carpet is really beautiful, thick and plush.It is so comfortable to sit on and play on. My knees used to always hurt going up and down the steps but not anymore. Our installers were Charlie and Nick and they were the best. They were prompt, pleasant, helpful and awesome at their jobs. They were neat, clean, organized and did things right. We will use Carpet Mart the next time we replace flooring again.
5.0
3 weeks ago Drue was very helpful in helping pick out the right carpet for my basement at a reasonable price. Clay, Eddie, and Andrew did a great job with installation were unintrusive, didn't scrape my newly painted walls, and kept everything clean.
5.0
3 weeks ago We have used Carpet Mart for several years now. I appreciate Teresa for helping us decide which carpet would work the best for our basement this last week. Thank you Willie & Kevin for installing our new carpet. I will continue to use Carpet Mart for all our carpet needs.
5.0
3 weeks ago We have used Carpet Mart for several years now. I appreciate Teresa for helping us decide which carpet would work the best for our basement this last week. Thank you Willie & Kevin for installing our new carpet. I will continue to use Carpet Mart for all our carpet needs.
5.0
last month Great customer service and extremely competitor pricing. Unfortunately, we’ve had water damage a few times in our home and Aaron is always great to work with and goes above and beyond. In addition, the employees who install the flooring are always careful with furniture and mindful to keep everything the way they found it. Highly recommend this company to do business with.
5.0
last month Very helpful and professional! They even squeezed my installation in to accommodate furniture delivery. My flooring looks amazing! I will most assuredly be a repeat customer.
5.0
last month I have always bought from Carpet Mart. The sales staff is always helpful and the price and quality cant be beat. Nick and Zane did a tremendous job with the installation and were very professional. A++ to you Carpet Mart.
5.0
last month Nick and Zane were awesome, very friendly and fast
5.0
last month Bruce my salesperson was great! He was very helpful, easy to work with and followed up from the time I looked in the store all the way through installation. Nick Zane did my installation and he did a super job! Very neat and professional. I have never had an installer vacuum the carpet when the job was finished. Would use them again and recommend you check them out! Thanks guys for a great job and experience!!
5.0
last month Adam and Michael just finished installing our carpet. They did a fantastic job. They are courteous, quick, and very professional. I think we got Carpet Mart's A-team! And we are very satisfied with the carpet, looks great, and thanks to salesman Drue for his helpfulness.
5.0
last month We worked with Milton to select our new carpet for 3 bedrooms with their closets. He was very helpful and knowledgeable which made our selection easy. Aaron came to measure and was also knowledgeable about what we had to do to prepare. You never know how much stuff you have until you empty closets. The store was very helpful too in waiting to install for about a month, until after Christmas holidays and painting was done. Charlie and NIck were very efficient with the install, never even took a lunch break. When moving furniture, they were very careful not to nick my newly painted walls or the furniture. Great experience, I highly recommend Carpet Mart. George and Mary J.
5.0
last month My overall experience was 5 stars plus! My salesman, Christian, was knowledgeable, professional and was extremely helpful. He did not attempt to oversell me and asked many questions to help me pick the right carpet for my needs. The installers were Clay, Andrew and Eddie. They were polite and professional, neat and cleaned up after the job. They did excellent work and I could not be more pleased! Would recommend Carpet Mart highly.
5.0
last month Wonderful service and expertise provided by Jake. Guidance very helpful, indeed. Nice variety of carpets from which to choose. Professional and pleasant atmosphere.
5.0
last month My husband and I visited the store in early December. Our salesperson, Milton, was extremely helpful and informative while not being pushy at all. He answered all our questions, gave us some samples and took our contact info for follow-up. He called the following week and we arranged a date to have someone take measurements. I worked from home the day Nick arrived to measure our home. Nick was super-efficient measuring each room of the house (all rooms except the kitchen and baths were being done) and said someone would be in touch regarding a final price. In the next couple of days, and after a bit of back-and-forth on the phone, we asked if it was possible to have the installation done prior to Christmas. Given the fact Christmas was rapidly approaching, I was surprised when they were able to schedule us for Dec. 20 - 21 (over two days to allow half the house to be done on one day and the rest on the next day). My husband Doug worked from home the first day and I did so on the second day and we both agreed the installers, Nick and Zane, were two nice, VERY hardworking men. They did a great job moving furniture (including a decorated Christmas tree), ripping up the old carpet and pad, and installing the new carpet. We really appreciate how easy Carpet Mart made the entire process from start to finish. My only complaint is that I have found some carpet nails (maybe 11-12 of them so far) on both our sidewalk and driveway outside, which could've resulted in a flat tire. Aside from that, we have been extremely happy with the entire process and the final result, which is a beautiful plush carpet that feels awesome under our bare feet! Even the dogs agree!
5.0
last month My husband and I visited the store in early December. Our salesperson, Milton, was extremely helpful and informative while not being pushy at all. He answered all our questions, gave us some samples and took our contact info for follow-up. He called the following week and we arranged a date to have someone take measurements. I worked from home the day Nick arrived to measure our home. Nick was super-efficient measuring each room of the house (all rooms except the kitchen and baths were being done) and said someone would be in touch regarding a final price. In the next couple of days, and after a bit of back-and-forth on the phone, we asked if it was possible to have the installation done prior to Christmas. Given the fact Christmas was rapidly approaching, I was surprised when they were able to schedule us for Dec. 20 - 21 (over two days to allow half the house to be done on one day and the rest on the next day). My husband Doug worked from home the first day and I did so on the second day and we both agreed the installers, Nick and Zane, were two nice, VERY hardworking men. They did a great job moving furniture (including a decorated Christmas tree), ripping up the old carpet and pad, and installing the new carpet. We really appreciate how easy Carpet Mart made the entire process from start to finish. My only complaint is that I have found some carpet nails (maybe 11-12 of them so far) on both our sidewalk and driveway outside, which could've resulted in a flat tire. Aside from that, we have been extremely happy with the entire process and the final result, which is a beautiful plush carpet that feels awesome under our bare feet! Even the dogs agree!
5.0
last month I had a great buying and installation experience with Carpet Mart. Jake was a great salesperson and easy to work with. No pressure at all from the sales team. They provided all of the information I requested and were very polite. Charlie and Nick were very professional installers. Arrived on time and pre-called each day. The carpet looks great and I am looking forward to a new house experience again.
5.0
last month I had a great sales and installation experience with Carpet Mart. Our salesperson (Jake) was very easy to work with and answered all of my questions. The installers (Charlie and Nick) were very professional and did a fantastic job. They pre-called each day before they arrived on-time and were very polite. I love the new carpet as it gave my house that new home look again!!!I will return to carpet mart for future carpet needs.
5.0
last month Compared carpet prices at more than one carpet distributer. Found that Carpet Mart was the best bang for our buck. Salesperson, Drew and Installation team, Jack, Jackie, and Tanner, were great and easy to work with. Would defiantly recommend Carpet Mart to all my friends and family.
5.0
last month From start to finish we had a wonderful experience with Carpet Mart. In the store, Jake was knowledgeable and easy to work with. Our carpet was installed by Adam and Michael, whom were both friendly, professional and hardworking. Pricing was competitive and easy to understand. We couldn’t be happier with Carpet Mart and we’ll definitely be using them again in the future!
5.0
last month Nick & Zane did a wonderful job installing our carpet. They were very polite, professional and friendly.
5.0
last month My husband and I used this company and we had a great experience. Adam and Michael were very profesional, they were very polite and on time. We highly recommend them and we will use them in the future.
5.0
last month Very profesional, polite, and on time. The job was done perect and I would use this company in the future.
5.0
2 months ago The staff was superior. Friendly and very efficient. The carpet looks perfect in all the rooms including the closets and the stairway. They cleaned up afterwards leaving not a spare fiber. Kimberly was wonderful and very knowledgeable.
5.0
2 months ago Stopped by the store to look at remnants for a small project and I can't say enough about the service. Christian was professional and knowledgeable and we are so excited to get our new carpeting installed soon. It so nice to be able to get quality care and product from a local business.
5.0
2 months ago Just got our carpet installed with Carpet Mart. The process was quick and our carpet looks SO good. We are so happy with the service and outcome. Would HIGHLY recommend this place.
5.0
2 months ago I had carpet installed in a bedroom. We had excellent service from the first time we went into the store. The employees for very nice and able to answer every question we had. On the day on installation I was not home but my Mom said that the 3 man crew were all very nice and polite. The carpet looks fantastic. They really did an excellent job.
5.0
2 months ago With all the other reviews, how doe we surpass Excellent with our carpet team? Our Salesman, Jake, was excellent with great advice. Our installation team of Adam and Michael we not only skill in the installation, but also very pleasant to talk with. Our boxer just loved them too. Unfortunately, they got a big face-cleaning by her every time they got down on their knees to set the carpet. Their patience was remarkable. I had a very dark carpet installed, so that meant there was not much room for irregular lines or a bad install. The floor looks great, and the stairs are excellent too! Thanks so much, but after many, many years of using Carpet Mart, I came away with the good job that they always provide.
5.0
2 months ago There are a lot of carpet companies out there, but this one is always reliable and provides the best solutions for floors.
5.0
2 months ago We have known Aaron and Carpet Mart for many, many years. We have alwasy done business with them personally and professionally. We have always had the best serv...
5.0
2 months ago Great experience from start to finish! Really appreciate the knowledge of Kimberly and the professional installation from Nick and Zane. Will definitely come back when we need more flooring for our house. Thank you!
5.0
2 months ago Our second purchase and installation went as smoothly as our first one in 2018. Sales person Christian and the installation team of Adam and Michael were professional and personable. Outstanding assistance in selection and installation. We the card says "Thanks for your business and friendship!" we truly believe Carpet Mart truly means it and works toward trust and repeat business. Thank you again.
5.0
2 months ago Great job and installers
5.0
2 months ago Everything was very easily done and clean
5.0
2 months ago Everything was very easily done and clean
4.0
2 months ago Carpet Mart is my preferred carpet store. They are very nice and helpful. The only reason for the 4 stars is my order wasn't input, therefore the measuring guy didn't know to call, returned to the store and it was quickly remedied, and when I went in to pay, they couldn't find my order. Overall though, the experience was very positive, Clay was an awesome lead on the job and I will use them again.
5.0
2 months ago Everyone was great throughout the whole process from meeting Christian to completion. I would definitely use Carpet Mart again. They were very professional and followed through with what they said they were going to do! Thanks to everyone..... what a great team!
5.0
3 months ago This is the second time we have visited Carpet Mart for our carpet needs. Kimberly helped us pick out the perfect carpet that fits our needs. Adam and Michael where there exactly when promised. Both were very friendly and professional. I would highly recommend Carpet Mart to all of our friends. We have one more (small) room to do and we will go back to Carpet Mart for this also.
5.0
3 months ago I had an excellent experience at Carpet Mart. The sales guy, Christian was very nice and understanding and willing to take time to listen to and answer my many questions. On the day of carpet installation, Adam and Michael were very professional and got the job done quickly and perfectly. I will definitely be recommending Carpet Mart to friends and family!
5.0
3 months ago I feel remiss In rating the installation experience and not the sales experience. Christian was my sales person. I was totally comfortable with his low pressure sales technique and his personality, which weighs heavily on my decision process. I can tell you I visited 3 different carpet retailers and he stood out head and shoulders above. Price is not always the determining factor. Thank you Christian. Lawrence
5.0
3 months ago First of all I generally don’t take the time to rate an experience. I made an exception this time. We had Adam and Michael install new carpet in our family room and stairway. It was a completely satisfying experience. They were both professional and obviously knowledgeable, not to mention personable. Without question, I would highly recommend them for any future work. A totally enjoyable experience! Lawrence Gorin
5.0
3 months ago First of all I generally don’t take the time to rate an experience. I made an exception this time. We had Adam and Michael install new carpet in our family room and stairway. It was a completely satisfying experience. They were both professional and obviously knowledgeable, not to mention personable. Without question, I would highly recommend them for any future work. A totally enjoyable experience! Lawrence Gorin
5.0
3 months ago So happy with our experience. Christian was a super helpful salesman. We were in and out quickly, and had all our questions answered promptly. Nick and Zane were great, friendly, on time installers.
5.0
3 months ago our experience with carpet mart was great. Milton was very good and we picked out a very stylish carpet. and was pleased with the price. bruce called us a few days later and ask us to come in and look at the carpet. He ahowed us a problem with stye carpet we bought. He told us to pick out something different and with the help of several employees we we got a beautiful carpet. The installers were super good (Adam and Mike). Thanks for a job well done.
5.0
3 months ago Jackie and his crew ‘sons’were very polite and business like, should we do our other bath they will be our go to guys along with Carpet Mart 👏🏻👏🏻😀😀.
5.0
3 months ago Had carpet installed in two bedrooms. We were so pleased with all aspects of this process. From Bruce coming out and measuring, Kimberly with help in picking out our carpet, and to all the installers who were prompt, hard working and courteous. Thanks so much to all of you. We will be back! Love our carpet!!
5.0
3 months ago We installed new padding + carpet in our basement play area, about 900 square feet I think. My wife worked with our salespeople, Drue/Christian and she said they were very helpful and not at all pushy. Just facts and friendliness. I worked more with our installers, John and John. They are a father/son team and they showed me that there is a true craftsmanship to installing carpet that I did not even know existed. They were very kind and efficient workers, very easy to be around and talk with. 5 stars, no questions.
5.0
3 months ago We had two bedrooms installed with carpet. Whole process went so smoothly, From measurements, to picking out carpet, and to install. We would like to thank Aaron, Bruce, Kimberly and Jackie, Jack and Tanner and rest of the installers. We will be back. Love our carpet!
1.0
3 months ago A woman salesperson started to help us but when I asked about two types of floors that the Allergy and Asthma assoocation recommended, a salesman said he would take over. He continued to speak only to my husband. He later promised “us” that he would call this particular company to inquire on their allergy/aathma -recommended flooring. We both gave our phone numbers but he never called either of “us” back. We then went to other competitors, and chose the one who did the most research for us and returned phone calls. Needless to say, we now have two new beautiful rooms from a competitor and definitely not from this salesman or company
3 months ago Thank you so much for taking the time to share your experience. It is a very teachable moment to myself and our team. We are disappointed that we failed you in this job and did not follow through on what we told you. This is a huge reminder that we pay attention to our words and promises; making sure those words represent actions. I'm sorry that we failed and missed the opportunity to truly serve you. We discuss in our team meetings all the time that we are here to serve people, not just make a sale. That is why this stings so much because it is a core value to us. We are glad you were able to to find beautiful new floors. We are thankful you wrote this review to remind us how important every encounter is and how we can continue to grow and improve. - Bruce Jones & the Carpet Mart Team
5.0
3 months ago From the sales with Jake at the store to the installation with Nick and Zane, it was perfect and seamless (literally and figuratively) from start to finish! We are thrilled with our new carpet which really transforms the living room and den spaces. Beautiful! We will definitely use again and recommend to friends and family. Thank you!
5.0
3 months ago Arrived on-time, worked quickly, polite, friendly and thorough. Great job.
5.0
3 months ago Great customer service! Our whole experience was great, will recommend!
5.0
3 months ago Kimberly and Drue were great salespeople and Adam & Michael did a great job laying our carpet. They were friendly and professional and did the job well. They moved our furniture carefully and were very cautious of our newly painted walls! The best thing about it was that they screwed down loose floorboards and now our floors don't squeak! It's been the best part of getting new carpets because it's like a new house!!! My husband doesn't wake me up when he squeaks across the floors after late nights of watching sports downstairs I am so grateful!! I would go back to Carpet Mart for sure!
5.0
3 months ago This is our second project with Carpet Mart and we have been delighted with the results both times. Product is of very good quality and installation by Clay was exceptional. Price points and timing were both very flexible. We also enjoyed working with our salesman, Drue.
5.0
3 months ago This is our second project with Carpet Mart and we have been delighted with the results both times. Product is of very good quality and installation by Clay was exceptional. Price points and timing were both very flexible. We also enjoyed working with our salesman, Drue.
5.0
3 months ago We purchased carpeting and wood flooring in November from Carpet Mart. Our sales person was Christian. He was professional and courteous. He explained and showed us various types of carpet and wood flooring. I am sure our purchase was not one of the largest Carpet Mart has received; however, we walked away feeling that we were very special customers and had made the right decision. He coordinated the measurement and install of the carpet. Both Bruce and Aaron were on time and professional in measuring our rooms. The installers, Adam and Michael were on time and very courteous. They were personable and spoke highly of the "Carpet Mart family of professionals". They truly were skilled. We have another install scheduled soon and hope they are the installers.
5.0
3 months ago After several hours of hassling with Lowes for carpet, they were not able to guarantee her three-week deadline. We canceled our order and went to Carpet Mart! Best decision ever! We were only there for about 10 minutes and found a excellent piece of carpet that fit our needs for the same price as Lowes. The installation scheduler called us on our way home from picking up the carpet, and it was installed in less than a week. The two installers, and the sales person were all extremely friendly and helpful! We are very happy!!!
5.0
3 months ago Great customer service and quick, professional installation. We are very happy with the new carpet.
5.0
3 months ago Christian was wonderful helping me find just what I wanted within my budget constraints! And Jack and his team did a great job on the install! Even saved me a few bucks by making a less expensive recommendation on the repair in our existing carpeting! And they made friends with my dogs! Highly recommend!
5.0
3 months ago My experience with carpet Mart was excellent I am more than pleased with the carpet and the installation I would definitely use carpet Mart again for future opportunities of carpet services
5.0
3 months ago What a great experience. Christian and Jake were knowledgeable and helpful. It was simple to get carpet ordered. Nick and Zane were great. The carpet looks great and they left the house looking brand new. I’d almost go as far as to call them Carpet Ninjas.
5.0
3 months ago Our experience working with Carpet Mart in Lancaster, to put down new flooring in our family room was exceptional! We were not exactly certain of what we wanted, but with the help of Andrew and Kadai we chose Core-Tec flooring, pretty, durable, and water proof. Ashton took the measurements and sent an estimate in a very timely fashion and took time to answer our questions. Stephanie was the logistics person, she did a great job of coordinating everyone and getting our floor install scheduled quickly, and as unexpected openings occurred she got our job moved up. Raymond arrived well prepared to lay our floor. He worked non-stop to get the flooring finished, he was so pleasant and did a beautiful job right down to the finish trim work. Every person we dealt with at Carpet Mart was knowledgable, helpful, pleasant and on top of their game! We couldn't be happier with the floor, the cost, and the really great customer service we received! We will recommend Carpet Mart to anyone installing flooring
5.0
3 months ago Love my new floors and the installation team! They were prompt, courteous and did an amazing job.
4.0
3 months ago Great customer attention form Drue and Mr. Turner. Very pleased with how the carpet looks.
5.0
3 months ago Installation team did a goo job
5.0
4 months ago My Wife & I really want to thank, Drue Felts, our salesman. He was very helpful, made our choices in type, color & texture of carpet & padding a great experience. We would recommend Carpet Mart, to anyone with a flooring need! Very professional & their installer are fast doing an excellent job. Drue Felts, helped us get every discount offered by Carpet Mart & the carpet manufacturer. Thanks again, Drue
5.0
4 months ago We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
4 months ago We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
4 months ago We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
4 months ago John and Johnny were such great carpet installers. They were all business and install in a good amount of time. They were so good!
5.0
4 months ago Carpet Mart has done a thorough job from start to finish. They’ve been genuinely kind and helpful. Would highly recommend!
5.0
4 months ago From the selection process to the installation, Carpet Mart was very professional and prices were affordable. A few problems were encountered during installation but they made the necessary corrections without any hassle or delay. Thanks to Bruce Jones and the installation guys (Mike, Nick, Charlie) for taking such good care of us. We love our new flooring!
5.0
4 months ago From the selection process to the installation, Carpet Mart was very professional and prices were affordable. A few problems were encountered during installation but they made the necessary corrections without any hassle or delay. Thanks to Bruce Jones and the installation guys (Mike, Nick, Charlie) for taking such good care of us. We love our new flooring!
5.0
4 months ago Drue, our salesperson, was extremely knowledgeable and patient and took a lot of time to go over the various flooring options in the showroom. Aaron who came out and measured, and helped answer questions, was fabulous as well. The grand finale was the installation of our flooring and carpeting. It went smoothly and as scheduled. Charlie, Nick, and Mike B were awesome. We love our flooring. Everyone working for Carpet Mart was professional and courteous. It was a pleasure working with the entire team and we would definitely recommend them and use Carpet Mart again for future flooring needs. Thank you.
4.0
4 months ago Got huge beautiful "remnants"! For about $43.00!!!! I wasn't pressured to buy anything nor was I made to feel low because I only purchased remnants. In the recent past I've been treated in relation to how much I spent- not even realizing how much I actually spend nor how much business I could bring in. BUT RUN DONT WALK TO CARPETMART!!!! A really nice durable remnant can fill an entire room! One tenant I got was 51/2'*10' for$20!! The other was a 4'*15' rubber back utility rug !
5.0
4 months ago This is the only place I will ever buy carpet again. Great selection, service and installation.
5.0
4 months ago We are very excited about our flooring we got at carpet mart! Aaron was so knowledgeable about what we were interested in and set us up with LVP for our kitchen and bedroom. The installers were very professional and did a fantastic job!
5.0
4 months ago We loved working with Carpet Mart. The sales staff were very helpful andinformative! The installation team was timely and professional. We will definitely work with Carpet Mart again. We can confidently give a recommendation!
5.0
4 months ago Dru was great to work with and very helpful in getting me samples and answering my questions. I love my carpet! The installation team of Jack, Jackie and Tanner were awesome. They were friendly, professional and did an excellent job installing my carpet. I will never go anywhere else but Carpet Mart for my flooring needs. I will recommend them to everyone I know!
5.0
4 months ago Jackie, Jack and Tanner installed our carpet. They showed up on time, were friendly and professional and did a fantastic job!
5.0
4 months ago Jackie, Jack and Tanner did a really nice job with the carpet install; They installed carpet and pad in the living room, master bedroom and walk in closet. They were quick courteous and thorough. Thanks for getting it done guys. We will come back to CM for any future flooring needs! Thanks again.
5.0
4 months ago We weren't expecting to have to purchase carpet but our sump pump went during the storms and our basement got flooded. We had no idea where to start shopping, especially at the last minute. We were referred to Carpet Mart and spoke with Bruce Jones, we are very pleased with his kindness and expertise. The price was more than fair and the customer service was great! Our new carpet looks impressive & our installers Nick & Zane were very respectful.
5.0
4 months ago From the time I walked into the store, my salesperson was Christian. He was very helpful in helping me with carpet for the family room in the basement. The installers Kevin and Willie was very friendly and professional. I have used Carpet Mart before and would use anyone else.... Thank You
5.0
4 months ago Very pleased with the sales people and service at Carpet Mart. The sales people, Milton and Drue, were interested in hearing what our situation was and selling us the best carpet to meet our needs. The installation team of Adam and Michael called prior to arrival and arrived on time. They went to work immediately and proceeded professionally and efficiently to move furniture and ear out old carpet/pad. The installation was a one day job and the result looks fabulous. They made sure to clean up after themselves and left no debris behind. I must say our experience with Carpet Mart was excellent from start to finish. We will definitely use them again in the future.
5.0
4 months ago We live about 30 miles from Carpet Mart, but because of the good reviews decided to check them out. The moment I walked into the showroom Jake, a professional salesperson, greeted me and answered all my questions with no pressure. I was able to choose a product in the showroom, so the Installation process was less than a week later! The installers, Nick and Zane, were punctual, polite, hardworking, and skilled. Overall a WONDERFUL experience.
5.0
4 months ago We weren't expecting to have to purchase carpet but our sump pump went during the storms and our basement got flooded. We had no idea where to start shopping, especially at the last minute. We were referred to Carpet Mart and spoke with Bruce Jones, we are very pleased with his kindness and expertise. The price was more than fair and the customer service was great! Our new carpet looks impressive & our installers Nick & Zane were very respectful.