CARPET MART

5.0
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1274 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
1274 Reviews

Reviews


5.0
5 days ago We had new carpet installed in our living room this summer. Jack, Jackie and Tanner were wonderful installers! They were thorough, kind and very professional. It was raining during the install and they made sure not to track anything into our home and cleaned up after themselves. They even vacuumed after the carpet was completely installed! Will be happy to shop at Carpet Mart again and allow those gentlemen into my home in the future!
5.0
last week Professional from start to finish! Thanks to Milton, my sales person, and the installation crew of Charlie, Nick and Mike.
5.0
last week Jake did a good job on the Sales end with excellent installation of new plank flooring by John and John. This is a new to market floor that we are very pleased with, thank you!
5.0
last week Love our new carpet! thank you Christian, our salesperson & Nick & Ricky our install team. We will definitely be back for future flooring needs.
5.0
last week Love our new carpet! thank you Christian, our salesperson & Nick & Ricky our install team. We will definitely be back for future flooring needs.
5.0
2 weeks ago First time using Carpet Mart. You never know what to expect but I will say the experience was good and the two gentalmen that did the install, Adam and Michael they were polite and efficient. To them job well done.
5.0
3 weeks ago The team at carpet mart was awesome! They were very friendly and willing to work with us to ensure we got the best price in town. We did a lot of research and ended up back at Carpet Mart not just because of the great price but the great staff. Jacob and Bruce were great to work with. The install was quick and easy and Nick and Ricky were nice to work with as well. Our carpet looks beautiful and we are so happy with it !!
5.0
3 weeks ago We always have gotten carpet from them. They really do treat you as though your family. If you know the dimensions of the carpet or other types of flooring, they can help you with finding the right one for you. Our last project, we were needing 3 rugs, one area and 2 "welcome" sized rugs. The guy who helped us out, actually found a slightly larger rug, for less than the one we were looking at, and helped show us how we could actually get more out of it. We will continue to use Carpet Mart as our go to place in the future as well.
5.0
last month Awesome, between sales and installers outstanding, John and John our installers worked neat organized and helped figure the right thing to do. And the best thing to do for me and my install.
5.0
last month This customer did not leave a comment.
5.0
last month From everyone whom we first talked to at the store, namely Christian and Milton, to Bruce who came to measure and then to the installers, Nick snd Ricky, the service was excellent at Carpet Mart. I would recommend them to anyone who has a flooring job to be done. Thanks to all involved. Betty
5.0
last month We had carpet and Vinyl plank flooring put in downstairs and it looks wonderful!! i think I just kept saying "Wow" when I first saw it. The total experience, from our salesperson, Jake (he even educated me on flooring), to Bruce, who came out to measure, to installers - Charlie, Mike and Nick (nice, friendly, professional guys), was easy and fast. (2 days) Thank you Carpet Mart, I will recommend you to everybody!
5.0
last month Carpet Mart was recommended to me by some friends and they did not disappoint! They have a huge selection, great store salesmen/consultants, and friendly and competent installers. We had lots of questions and they were patient and knowledgeable every step of the way. The installation was very professional and we are VERY happy with the results.
5.0
last month Carpet Mart was recommended to me by some friends and they did not disappoint! They have a huge selection, great store salesmen/consultants, and friendly and competent installers. We had lots of questions and they were patient and knowledgeable every step of the way. The installation was very professional and we are VERY happy with the results.
5.0
last month Nick and Clark, showed up on time (even came early). They were careful bringing the carpet in and laying it down like they would have at their own house. They helped me put a bed back in place and were very respective with excellent customer service. Thank you!
5.0
2 months ago Just had new flooring installed in my condo. From the sales team (Bruce and Jake) to the installation team (Charlie, Mike and Nick) it was a great experience. I could not be more pleased with the the work and the product. I love my beautiful new floor!
5.0
2 months ago Over the years we have replaced the carpet in our home three times and the major difference this time was the quality of service from the store and its installers....excellent communication between sales and field staff as well as installers. All services were performed on time at a competitive price with great care given to respect and protect our home while on premise. Highly recommend Carpet Mart to anyone seeking committed professionals with an eye on service.
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago I am extremely pleased with my Carpet Mart experience. Aaron went out of his way to find me the carpet I wanted with the perfect color and texture. He arranged for a sample to be sent directly from the manufacturer. Aaron was very proactive and kept me informed during the selection process. I can’t say enough about the installation team of Jack, Jackie, and Tanner! This was a family team who are personable, hard working, and perfectionists. Very heavy furniture wasn’t an issue, and the room was left neat and clean:. The finishing transitions between carpet and tile are the mark of experience. Thank you gentlemen! We love our new carpet. The entire process was seamless and stress-free.
4.0
2 months ago Great sales experience in the store, quick install, friendly installers, fair pricing. Only wish the clean-up after install would have been more thorough. All in all, though, I highly recommend Carpet Mart and will continue to be a customer!
5.0
2 months ago I'm at a loss for the right words to describe how completely FABULOUS this experience was. Christian did a great job helping me with carpet. The measuring, the call to schedule installation, all of it over the top. My installation team, Jack, Jackie and Tanner were so nice, so pleasant, so wonderful. I'll miss them! My condo looks like a new place. I love it. A huge thanks to all. High quality product and service!
5.0
3 months ago Drue was our salesperson and Nick installed our carpet. They both made it a very pleasant experience for us and we are extremely pleased with our new carpet! We highly recommend them to any one that is thinking about getting new carpet.
5.0
3 months ago Drue was our salesperson and Nick installed our carpet. They both made it a very pleasant experience for us and we are extremely pleased with our new carpet! We highly recommend them to any one that is thinking about getting new carpet.
5.0
3 months ago Starting with Kimberly and Christian in the showroom, Bruce scheduling and finally Nick and Ricky's expert installation, we couldn't be happier with our new carpeting. Highly recommend ! Jim L. in Middletown
5.0
3 months ago Starting with Kimberly and Christian in the showroom, Bruce scheduling and finally Nick and Ricky's expert installation, we couldn't be happier with our new carpeting. Highly recommend ! Jim L. in Middletown
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Jackie, Jack and Tanner were excellent ! They were courteous, quiet, hard workers and we hardly knew they were working!
5.0
3 months ago Jackie, Jack and Tanner were excellent ! They were courteous, quiet, hard workers and we hardly knew they were working!
5.0
3 months ago After our first experience with Carpet Mart we decided to have them replace the rest of the carpet in our house and we couldn't be happier with it. From Christian in sales to Adam and Michael the installers everyone was friendly and professional.
5.0
3 months ago Bruce and his team are excellent. This was the second time we have purchased from Carpet Mart and we are pleased once again. Always a quality product, knowledgeable sales staff, and a professional and courteous installation crew. Thanks to Bruce, Jake, Charlie, Nick, and Mike. I would highly recommend.
5.0
3 months ago Carpet was installed today and looks great! We are new to the area, so we relied on recommendations before stopping in. Kimberly was wonderful to work with. She listened to what we were looking for and made the buy an easy experience for us! The person who measured our home was professional, precise and friendly. Carpet installers (Nick and Ricky) were knowledgeable, respectful, courteous and quick. Thank you for coming in on a Saturday! We are looking forward to working with Carpet Mart when we do phase two of our project!
5.0
3 months ago Thank you to everyone who assisted us with our recent carpet install. Kimberly was very helpful with the ordering process and the install team of Adam and Michael were very professional. We also appreciated everyone’s efforts with scheduling.
5.0
3 months ago Charlie, Mike and Nick installed my carpet today they did a good job. They were professional and friendly. I’ pleased with their work
5.0
3 months ago Awesome experience. Jake was so helpful and Nick and Ricky did a fabulous job on the installation! We will definitely shop there again.
5.0
3 months ago John and Johnny were absolutely excellent trade men. They were meticulous about their work. The flooring had multiple color shades of gray and brown tones. My wife asked Johnny to please use more brown shades as he selected the planks. He was wonderful. John did an excellent job with the carpeting throughout the house. I would strongly recommend them to family and friends. Thanks for the 5 star job!
5.0
3 months ago We can't say enough good things about Carpet Mart. From start to finish, Christian Robinson (salesperson) and Charlie, Nick & Mike (installers) make an excellent team. We started Phase I of our house renovation part of which included removing the carpet in our Master Suite (master bedroom, dressing/sitting room off the bedroom, large master bath, and walk-in closet). The carpet we chose was Shaw's Sandcastle which really did look like sand, not too beige-y, yellow or tan, but had specks of white depending on how the light reflects on it. It look & feels very luxurious in our bedroom. With our bedroom and dressing/sitting room being a large area, I wondered if the seams would be visible but they did such a good job we can't find any! We chose St. Lucia (hard surface) for the large bath and walk-in-closet which complements the carpet perfectly. St. Lucia's transition pieces look great. We are VERY happy with how everything turned out. Christian was incredibly patient with us in providing quotes and color selection. He quickly became our go-to guy and we've even referred our good friend to him for her basement flooring. Christian is super helpful, genuine, never pushy, and always keeps us informed of upcoming specials. And Charlie, Nick and Mike did an excellent job installing it, quickly too! Yesterday it took about 7 hours and it was in. They took an extra step to look for a caulk that matched our quarter-round and it only took a couple hours this morning to install the final transition pieces. They were professional, personable, experienced, skilled, on-time, neat with their work, and cleaned up before they left. Such a great group of guys! We have more flooring updates to do in our house renovation and we're so glad we found a good fit with Carpet Mart. They have a wide selection of hard surfaces, plus samples actually installed on their floor for you to walk on which is super helpful if you have a hard time envisioning from a small sample. Also other home improvement stores just did not have the carpet selection we were looking for and Carpet Mart has a great selection, especially if you're looking for luxury patterned carpet which we plan to install later on our foyer stairs :) Carpet Mart is a family-owned business which we both really like. They've obviously built their business on great customer service and great products. Christian, Charlie, Nick & Mike, thanks for making our Master Suite absolutely BEAUTIFUL and we are looking forward to our next job with you guys. Until then, it's on to having fun decorating our beautiful Master Suite! Thanks guys! Melissa & Eric
5.0
3 months ago We had carpet laid in our upstairs on a new home. Jake was great and worked with us on finding the right carpet and working in our timeline. Adam and Michael came and installed and were very professional and got the job done right and quick. We will be back for our flooring needs.
5.0
3 months ago We had carpet laid in our upstairs on a new home. Jake was great and worked with us on finding the right carpet and working in our timeline. Adam and Michael came and installed and were very professional and got the job done right and quick. We will be back for our flooring needs.
5.0
3 months ago We had approximately 900 feet of carpet installed by John and his son, also named John. The quality of their work was excellent! They arrived early and worked diligently over a two day period of time. They were very professional in their interactions with us and kept us appraised of the installation process. We are extremely pleased with the quality of their work. They cleaned up following completion of the installation and returned our furniture to its original location. We particularly appreciated that they double-checked to ensure that we were satisfied with the completion of the job. We would hire them in the future and highly recommend them to others. We appreciate that Jake assigned our job to John and his son, John.
5.0
3 months ago We recently bought carpeting from CarpetMart and the team of Nick & Mike installed it. They did an excellent job, as have all of the other installers of carpets we have purchased from CarpetMart over the past 20 years or so. Kimberly did a very good job of helping us select the carpet we eventually bought, keeping it in the price range we had given her. When that carpet came in, there was something wrong with it, and so Aaron without hesitation sent us a higher grade carpet at no additional charge, to get the carpet installed on the timetable we had agreed to when it was ordered. We highly recommend the good people at CarpetMart for any carpeting needs.
5.0
3 months ago Men were hard workers. It was scheduled for 2 days, but they finished in one. They did an excellent job. They picked up all scraps and vacuumed all of the carpets. They were very courteous and gave us a very nice treat bag that was very much appreciated.
5.0
3 months ago We are extremely happy with our new carpet in our upstairs finished attic space. Drue was our salesman and gave us many options to choose from. Nick and Ricky were our installers today and they were prompt, professional and very nice. I even asked them to look at one thing I noticed right as they were getting ready to leave and they happily came back in and made an adjustment for me. I highly recommend Carpet Mart and their employees. Forgive me as I could not remember everyone’s names but they were all very pleasant to work with. Thank you for such and wonderful experience!
5.0
3 months ago Thanks to Christian for helping me pick out the carpet I needed for my upstairs bedrooms, hallway, and stairwell. Adam and Michael showed up a little early that morning and were finished by early afternoon. I am getting a new bed and they were kind enough to move my old bed to the guest room. I love my new carpet!
5.0
3 months ago We are extremely happy with our new carpet in our upstairs finished attic space. Drue was our salesman and gave us many options to choose from. Nick and Ricky were our installers today and they were prompt, professional and very nice. I even asked them to look at one thing I noticed right as they were getting ready to leave and they happily came back in and made an adjustment for me. I highly recommend Carpet Mart and their employees. Forgive me as I could not remember everyone's names but they were are very pleasant to work with. Thank you for such and awesome experience!
5.0
4 months ago We had carpet installed on our stairs and second floor. Jake was our salesperson; he was very professional, informative and no pressure. Jake did a great job and we would definitely do business with him again. Jack, Jackie and Tanner did our installation. If we do our first floor, we will specifically ask for them again. Excellent job.
5.0
4 months ago My wife and I visited your store to see about having a 9 x 13 rug made from carpet. Our salesperson, Jacob, was very knowledgeable and very helpful. We were surprised at the many options he explained were available. Just wanted Jacob to know how much we appreciated his help.
4.0
4 months ago Nice selection of carpet and other flooring solutions.
5.0
4 months ago I would recommend carpet mart to friends and will definitely use them again. The carpet looks great!
5.0
4 months ago Right off the bat my husband and I were impressed by Christian's friendly and professional manner. We had an idea of what we were looking for and Christian was able to direct us to the perfect fit for our needs. Unlike many sales people I've encountered, he was able to answer all of my questions (and I tend to have a lot) on the spot! Related to the installation team, they were wonderful as well! Jack, Jackie, and Tanner were extremely friendly, professional, and efficient. The finished product is BEAUTIFUL! We were so pleased with the carpet and installation that we just made a second purchase for another area in our home!
5.0
4 months ago “We want to say thank you to our helpful salesperson, Bruce Jones. Also, we want to thank our installation team, Charlie and Nick, for a beautiful job. Everyone we dealt with were professional and helpful. We couldn’t be happier with our new tile flooring.”
5.0
4 months ago Christian was very easy to work with and very helpful in picking out the right flooring for our home. The Crew who installed the floors were friendly and did a great job! I'm so happy with our new floor!
5.0
4 months ago John and Johnny did a very nice job. Their workman ship and attention to detail was great. My only suggestion would be not to leave scraps in the air vents. Also, the metal lining on several of the air vents were pretty badly bent up, which caused problems putting the vents back in.
5.0
4 months ago Great family oriented business. Store reps are helpful and not pushy. Allowed me to check out several carpet samples. Crew who installed carpet was friendly, skilled, and clean. Would use again.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Everyone was very helpful, from the sales person, Drue Felts, to the installers, Jackie and Jackie. Jackie and Jackie did their best not to inconvenience me, and they were very careful with the furniture that had to be moved. They worked very hard, and the end result was perfectly laid carpeting.
5.0
4 months ago Carpet Mart has done five installations for me over the last 20 years or so. The most recent installation was at a rental property that we own. You simply cannot beat this company for price and customer service. From start to finish, this was top-notch. Highly recommend.
5.0
4 months ago Nick and Clark were so kind and quick and helpful! Kimberly at the store understood I was in a hurry and made the process quick and painless! I will forever use you guys whenever I need carpet.
5.0
4 months ago We were pleased from the outset when Jake assisted us in the purchase. He was very knowledgable, professional and patient. We would highly recommend him and would look forward to working with him in the future. Nick and Clark arrived early after calling to get OK, worked quickly, efficiently, and completed the installation in good fashion. We are very happy with our experience with Carpet Mart.
5.0
4 months ago Nick was super. He came in and measured and then came back to install. He was neat and clean and did a great job installing the carpet. Christian helped us with the selection of the carpet and did a good job communicating with us about the carpet, when it would be in, when it was in and making sure we had quick installation. Good experience. We will shop here again.
5.0
4 months ago Installation guys (Nick & Clark) were professional and did good job.
5.0
4 months ago Installation guys (Nick & Clark) were professional and did good job.
5.0
4 months ago Best place, all around, for flooring needs! I would give them a "10" if I could! Honest, reliable, friendly, knowledgeable and cooperative! Can't even begin to tell you. Spent a lot of $$$$$ there and would do it all over. A big thank you to all! Will go back next year for another project. I am bringing my daughter in to do her house, too!
5.0
4 months ago We loved out salesman Milton. The carpet installers were wonderful and so polite and clean. I would recommend anyone to Carpet Mart. The whole experience was wonderful. Thanks.
5.0
4 months ago We really enjoy working with the Carpet Mart team. From the time you walk into the store to discuss a purchase until the final product is installed you are surrounded by knowledgeable and very friendly staff. The staff answer all questions no matter how small, big and plain dumb with a smile. The installers are on time, they are very organized and very clean. We have used Carpet Mart before and we will use them again. We have suggested them to many of our family members and friends.
5.0
5 months ago I got my carpet today it is beautiful!! Jack, Jackie and Tanner did a excellent job. They were on time and the clean up was perfect!! I would recommend Carpet Mart over and over. No one can beat their price and service!!
5.0
5 months ago Purchasing our entire house new carpeting from Carpet Mart was one of the best decisions we have ever made! From the the initial contact to the the final installation, every person we came in contact with was very professional. We are very happy with our purchase, and will be sure to recommend you to anyone looking for new flooring. Thanks to Christian and Drue for their advice and follow through, Aaron for his recommendations and Clay, Eddie and Andrew for their excellent installation. Keep up the good work, it's easy to see why you've been in business for so long!