CARPET MART

5.0
|
1229 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
1229 Reviews

Reviews


5.0
yesterday Nick and Clark were so kind and quick and helpful! Kimberly at the store understood I was in a hurry and made the process quick and painless! I will forever use you guys whenever I need carpet.
5.0
yesterday We were pleased from the outset when Jake assisted us in the purchase. He was very knowledgable, professional and patient. We would highly recommend him and would look forward to working with him in the future. Nick and Clark arrived early after calling to get OK, worked quickly, efficiently, and completed the installation in good fashion. We are very happy with our experience with Carpet Mart.
5.0
2 days ago Nick was super. He came in and measured and then came back to install. He was neat and clean and did a great job installing the carpet. Christian helped us with the selection of the carpet and did a good job communicating with us about the carpet, when it would be in, when it was in and making sure we had quick installation. Good experience. We will shop here again.
5.0
4 days ago Installation guys (Nick & Clark) were professional and did good job.
5.0
4 days ago Installation guys (Nick & Clark) were professional and did good job.
5.0
4 days ago Best place, all around, for flooring needs! I would give them a "10" if I could! Honest, reliable, friendly, knowledgeable and cooperative! Can't even begin to tell you. Spent a lot of $$$$$ there and would do it all over. A big thank you to all! Will go back next year for another project. I am bringing my daughter in to do her house, too!
5.0
5 days ago We loved out salesman Milton. The carpet installers were wonderful and so polite and clean. I would recommend anyone to Carpet Mart. The whole experience was wonderful. Thanks.
5.0
last week We really enjoy working with the Carpet Mart team. From the time you walk into the store to discuss a purchase until the final product is installed you are surrounded by knowledgeable and very friendly staff. The staff answer all questions no matter how small, big and plain dumb with a smile. The installers are on time, they are very organized and very clean. We have used Carpet Mart before and we will use them again. We have suggested them to many of our family members and friends.
5.0
last week I got my carpet today it is beautiful!! Jack, Jackie and Tanner did a excellent job. They were on time and the clean up was perfect!! I would recommend Carpet Mart over and over. No one can beat their price and service!!
5.0
last week Purchasing our entire house new carpeting from Carpet Mart was one of the best decisions we have ever made! From the the initial contact to the the final installation, every person we came in contact with was very professional. We are very happy with our purchase, and will be sure to recommend you to anyone looking for new flooring. Thanks to Christian and Drue for their advice and follow through, Aaron for his recommendations and Clay, Eddie and Andrew for their excellent installation. Keep up the good work, it's easy to see why you've been in business for so long!
5.0
last week Great people to work with. Employees also very nice. Every thing done in a timely manner.
5.0
2 weeks ago Jack, Jackie and Tanner did an outstanding job. I couldn’t be happier!
5.0
2 weeks ago Jack, Jackie and Tanner did an outstanding job. I couldn’t be happier!
5.0
2 weeks ago Store was recommended to me by Owen Baker,Bakers All Around Construction Inc. Glad we went there,great service and great installation.
5.0
2 weeks ago Nick and Clark were very professional, did an excellent job in a short period of time and left things clean and looking great. They were very pleasant and cared about our house like it was their own. Thanks for the great and timely work. Everything looks fantastic and I will not hesitate to recommend or use them again.
5.0
2 weeks ago I love my new carpet. The total experience was so easy. Christian was the salesperson, very professional and helpful. Nick and Clark did the installation, they did all 3 bedrooms, very nice people. They came on time and was finished in no time. I was quite impressed. I would recommend this company to anyone.
5.0
3 weeks ago We had carpet installed at our house today. We had an awesome experience from Kimberly helping guide us to the right carpet selection to Charlie, Nick, and Mike installing it. We are very pleased with our the kind and friendly service at Carpet Mart.
5.0
3 weeks ago Very pleased with the product and the installation, thanks to ours saleman Milton, installers Nick and Clark. Wish all service was this efficient. Anita and Kent
5.0
3 weeks ago Product arrived sooner than expected and therefore were able to get installed quickly. We so appreciate the customer service of Christian and the rest of those involved at the store as well as the install team. They were fast, efficient and courteous!
5.0
3 weeks ago Recently purchased carpet from Jake and then installed in basement by Clay,Eddie and Andrew. I wish I could have them install through all of the house. They were super in installation. I wish I had bought from this place before. Thank You
5.0
last month Outstanding service and process from beginning to the end. Christian set the tone well with our visit to the store. His help and professional attitude helped us make our decision. Installer Nick was great with his visit to measure. Installation day was smooth, and accomplished with professional attitude. They made sure we inspected the job with them before they departed.
5.0
last month My best customer service experience! Hands down the friendliest staff I have encountered on my carpet search.
5.0
last month From concept to completion, the entire experience was outstanding and couldn’t have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you’re well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn’t be happier and have already recommended them to many people. THANK YOU!
5.0
last month From concept to completion, the entire experience was outstanding and couldn't have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you're well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn't be happier and have already recommended them to many people. THANK YOU!
5.0
last month From concept to completion, the entire experience was outstanding and couldn’t have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you’re well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn’t be happier and have already recommended them to many people. THANK YOU!
5.0
last month My salesperson, Kimberley, was knowledge and nice, without being pushy. And the crew that did the installation-Jack, Jackie, and Tanner were expert installers. The rooms look wonderful and they did a fabulous job on a difficult set of stairs. I would recommend this company without hesitation.
5.0
last month My salesperson, Kimberley, was knowledge and nice, without being pushy. And the crew that did the installation-Jack, Jackie, and Tanner were expert installers. The rooms look wonderful and they did a fabulous job on a difficult set of stairs. I would recommend this company without hesitation.
5.0
last month Jack, Jackie and Tanner did a wonderful job installing carpet on 2 rooms on my house. They were right on time, cleaned up behind them, not leaving any mess. Fun guys, know what they are doing. Would definitely recommend to my friends.
5.0
last month The sales team were patient And very supportive. They did not push us to make a decision. They Very easy to get in touch.The installation team was excellent. They were efficient and effective.
5.0
last month this was our second time using Carpet Mart for our flooring needs, we will not go anywhere else. our installation team Jack, Jackie and tanner were wonderful to work with, very friendly and did an amazing job. thanks to our salesman christian we have the perfect floors for our family! we highly recommend Carpet mart!
5.0
last month this was our second time using cart mart, we will not go anywhere else. our salesman did a wonderful job helping us pick the best flooring for our family. our installation team was very friendly and professional and did a amazing job. we love our new floors. we highly recommend Carpet Mart!
5.0
last month I have done business with Carpet Mart for about 30 years and have always used them on any property I have owned. We are currently fixing our house to sell and needed new carpet. Bruce, the manager/salesperson, was wonderful. I told him what I was looking for and he found me exactly the right thing without trying to sell me on anything I didn't want. He made it so easy. Charlie, Mike, and Nick installed today and they were amazing and polite and did great work. I would recommend them to anyone I know who is looking for a carpet installer.
5.0
last month I have done business with Carpet Mart for about 30 years and have always used them on any property I have owned. We are recently fixing our house to sell and needed new carpet. Bruce, the manager/salesperson, was wonderful. I told him what I was looking for and he found me exactly the right thing without trying to sell me on anything I didn't want. He made it so easy. Charlie, Mike, and Nick installed today and they were amazing and polite and did great work. I would recommend them to anyone I know who is looking for a carpet installer.
5.0
last month We had excellent service from Carpet Mart on new Coretec flooring. Salesman Christian was non-pushy, knowledgeable, and answered all our questions. Installers John & Johnny were professional, personable and efficient. Time from purchase to completion of installation was 14 days which included ordering of product. It was a pleasant experience from beginning to end. We highly recommend Carpet Mart.
5.0
last month Our experience with Carpet Mart had been wonderful. Jake, the salesperson was extremely patient with us as it took almost 2 1/2 months to decide what carpet to go with for 4 areas. He never pressured us. Nick & Clark installed the carpet and they were efficient and quick. Aaron, an assistant manager was helpful in helping solve a couple of issues quickly that we had with the thresholds. I definitely would recommend Carpet Mart for future purchases.
3.0
last month Thanks
5.0
last month Unbelievable service!! Thanks Christian for your service and being patience with me. The installation team was very polite and helpful; Carpet Mart will always have my business ! Thanks again.
5.0
last month Kimberly was our fantastic sales person who helped us with an upcoming condo resale. Clay, Eddie and Andrew were our installers who turned this condos floors into a show piece! we couldn't be happier with the results. Thank you Carpet Mart ! Denise and Steve T.
5.0
last month Nick and Clark did a fantastic job installing carpet on our basement stairwell. They did a great job and had cleaned up and completed the job quickly. Would definitely use them again in the future.
5.0
last month My experience, with Carpet Mart, has been amazing!!!!!!!!! From the beginning of the process to the end, nothing but the best! My installation team was fabulous! A big thank you to Jake, my salesperson and to my installation buddies, Jack, Jackie and Tanner! So very easy to work with. My flooring looks better than I could have imagined!
5.0
last month Our salesman Milton was a great help to us when we went to pick out carpet. He was very knowledgeable about the various types of carpets and found us a great deal. Our installation was done by Nick Clark. He did an amazing job and left no mess! We had a wonderful experience at carpet mart and would recommend them to anyone.
5.0
last month Christian was a great person to work with and made the decision and set-up very easy. Once the installation was scheduled, Christian did a fantastic job. Was quick, didn’t miss anything, helped out with more than asked, and was very personable and respectable the whole time. Thanks!
5.0
last month Christian was a great person to work with and made the decision and set-up very easy. Once the installation was scheduled, Christian did a fantastic job. Was quick, didn’t miss anything, helped out with more than asked, and was very personable and respectable the whole time. Thanks!
5.0
last month Good price, easy to work with, and installers were great too. Will definitely shop here again when in need of carpet and flooring.
5.0
last month Good price, easy to work with, quick set-up, and installers were awesome.
5.0
last month We found the perfect carpet for our home from their huge inventory. Christian assisted us and was excellent. Appointment and follow up was also very professional. Our installers were great at insuring every part of install was perfect. Adam and Michael are 2 very fine young men and a asset to Carpet Mart. They left our house sparkling. I will only deal with Carpet Mart for future needs. Scotty and Joyce
5.0
last month Christian and his team were very courteous and they did an excellent job. 6 Stars!
5.0
last month Very pleased with sales(Jake) and installers ... did a wonderful job, very courteous, called before coming...very friendly...have used you guys before and will continue to use again and again....Very professional! Excellent experience!
5.0
2 months ago We have been long time customers of Carpet Mart . Bruce is awesome & always helps us make great selections & always goes above & beyond to help us , he always remembers us & we’ve never been disappointed ! Great prices & great service !
5.0
2 months ago I would HIGHLY recommend Carpetmart to anyone. Aaron led me objectively through the sales process and Jack, Jackie, and Tanner did an amazing job installing our carpet.
5.0
2 months ago Carpet Mart did not disappoint! They installed my basement carpet in October and just recently installed my first floor carpet and I love it! Drue is professional, knowledgeable and so helpful. My installation team of Jack and his sons are awesome. They really know what they are doing and they are so polite and nice. l will never buy carpet anywhere else!
5.0
2 months ago Carpet Mart did not disappoint! They installed my basement carpet in October and just recently installed my first floor carpet and I love it! Drue is professional, knowledgeable and so helpful. My installation team of Jack and his sons are awesome. They really know what they are doing and they are so polite and nice. l will never buy carpet anywhere else!
5.0
2 months ago The guys were very nice and courteous and polite. They cleaned up after they were finished. Carpet looks great. Great Job Guys
5.0
2 months ago We have been using Carpet Mart for over 20 years! Bruce is the best ever he always knows what would be the best carpet for your family. I also have to give a shout out to Adam and Michael for a fantastic install job! Thanks Carpet Mart for making our home look awesome! Jacque Alvey
5.0
2 months ago Jake and Drue were amazing when we were looking for new carpet. . We had looked at other stores but the customer service at Carpet Mart was outstanding. Nick and Clark were amazing with the installation. Very friendly and hard working. I would come to Carpet Mart again and I would definitely recommend to family and friends.
5.0
3 months ago We were blown away by our experience with Carpet Mart. We contacted them after an installation failure from a different organization. It may be true that everyone carries similar carpet but their selection, communication, and steps to ensure a quality installation are unmatched. They were able to help us select the right carpet and then did an onsite visit to measure and discuss seam placement. Once the carpet was received they did an onsite inspection, made the cuts for the seams and then sent an entire crew of very professional (and friendly) installers to complete the work. The previous company failed to inspect the carpet for manufacturing flaws and then took 2 weeks to install the carpet. Once installed we were not happy with the installation. We had to make multiple complaints to get the project manager engaged, then more time getting the carpet manufacturer engaged. In the end it all had to be pulled out. I am so thankful that we opted to switch to Carpet Mart and will use them for all of our flooring needs in the future. When comparing estimates on carpet you need to look past just the price of carpet and padding but ask a lot of questions about installation. These include seam placement, do they inspect / cut the carpet prior to home delivery, and how many full time installers do they employ. We have had our carpet for less than a week and thrilled at the final product. Thank you Carpet Mart!
5.0
3 months ago We were blown away by our experience with Carpet Mart. We contacted them after an installation failure from a different organization. It may be true that everyone carries similar carpet but their selection, communication, and steps to ensure a quality installation are unmatched. They were able to help us select the right carpet and then did an onsite visit to measure and discuss seam placement. Once the carpet was received they did an onsite inspection, made the cuts for the seams and then sent an entire crew of very professional (and friendly) installers to complete the work. The previous company failed to inspect the carpet for manufacturing flaws and then took 2 weeks to install the carpet. Once installed we were not happy with the installation. We had to make multiple complaints to get the project manager engaged, then more time getting the carpet manufacturer engaged. In the end it all had to be pulled out. I am so thankful that we opted to switch to Carpet Mart and will use them for all of our flooring needs in the future. When comparing estimates on carpet you need to look past just the price of carpet and padding but ask a lot of questions about installation. These include seam placement, do they inspect / cut the carpet prior to home delivery, and how many full time installers do they employ. We have had our carpet for less than a week and thrilled at the final product. Thank you Carpet Mart!
5.0
3 months ago The only place I trust to buy carpet. Local family owned and you can really tell they care about you and your family's needs.
5.0
3 months ago I got my carpet installed a week ago and absolutely love it!! We had the best team, Willie and Kevin, that TRULY enjoy what they do!! Their main concern is the customers happiness. We are in love with our carpet and can’t wakt to start working on our next area to request them back. The process from finding our perfect carpet with Drue, to installation was perfect! I look forward to doing business with them in the future and would definitely recommend them to family and friends!
5.0
3 months ago Excellent customer service! This is the way all businesses should be run. We received high quality carpet, expert installation, and were treated by all staff with honesty and respect. Can’t recommend Capet Mart highly enough. Thank you, Bruce, for going above and beyond to make our carpeting experience wonderful. The hand written note was such a kind touch. Charlie, Mike and and Nick did the install and were delightful to have in my home. What an excellent team!
5.0
3 months ago Very efficient, Jake was a very good salesperson, stayed in contact,. Installation team, Jack, Jackie, and Tanner were very polite,arrived on time , helpful and were great about moving my furniture, to install the carpet! Would definitely use all their services again! Thanks
5.0
3 months ago Excellent customer service! This is the way all businesses should be run. We received high quality carpet, expert installation, and were treated by all staff with honesty and respect. Can’t recommend Capet Mart highly enough. Thank you, Bruce, for going above and beyond to make our carpeting experience wonderful. The hand written note was such a kind touch. Charlie, Mike and and Nick did the install and were delightful to have in my home. What an excellent team!
5.0
3 months ago Great experience. Sales people were helpful and knowledgeable.The installation team were quick and courteous! We had a tight timeline and they met it easily. Highly recommend.
5.0
3 months ago We love our new carpet. It looks great. Christian was a big help in getting it picked out and ordered, Willie and Kevin did a great job on the install. They even worked around a couple of "issues" that we had. We are very happy with the results. We definitely recommend all of these guys for your next carpet job.
5.0
3 months ago From quote to installation, our experience with Carpet Mart was great! We had old carpet removed, and new carpet installed in 3 bedrooms. The installation team - Nick and Clark - were super friendly and their work is superior. Thanks for such a wonderful experience. We'll definitely tell our friends and family about it!
5.0
3 months ago Such a great experience start to finish. Appreciated the patient and supportive help from Drue and the efficient installation from Jack, Jackie and Tanner. Can’t wait to tell all my friends about Carpet Mart. Now that I found the best, no need to go elsewhere. Thank you!
5.0
3 months ago I had carpet installed in two bedrooms,I was very happy with the service I received from the sale person and the installers,They are very professional they are rock stars.Thank you for your service.Will recommenced you to all my friends.
5.0
3 months ago Had 2 of the nicest installers you could ever ask for, father and son team, names were John and John. they got the carpet installed in no time at all and did not leave me any mess to clean up, the next time I get carpet I will request them without a doubt!!! Thanks so much John and John !!
5.0
3 months ago We used Carpet Mart a few months ago for a Bedroom in our house. We were so happy with the job that we decided to get another room done. Excellent service at good price. Thanks Vincent Smith
5.0
3 months ago The installation team John Sr. and John Jr. were very professional and very kind. I am so thankful for their hard work. Jake helped me in store to find the best carpet for our needs and did an excellent job at well. What I like most about the people I interacted with at CarpetMart were their genuine and honest personalities. It made shopping for and installation of my carpet more enjoyable knowing I could trust those people that I worked with. Thanks again for everything CarpetMart!
5.0
3 months ago This is our 3rd time using these guys! We absolutely loved him that we love the results and will definitely come back.
5.0
3 months ago We had a great experience with Carpet Mart. The prices, including padding and installation, were great. The sales staff was knowledgeable and friendly and were very flexible when we had to reschedule our installation appointment. The installation crew did a great job as well. They were friendly, efficient, and the carpet looks great! We will be going back when we need another part of our home carpeted and to have some rugs made!
5.0
3 months ago Jack, Jackie, and Tanner did a wonderful job installing our new stair runner! The carpet is excellent quality, and we couldn’t be happier with our updated look. We would definitely recommend Carpet Mart. Stop by and ask for Milton!
5.0