CARPET MART

5.0
|
1022 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
1022 Reviews

Reviews


5.0
2 days ago Our second purchase and installation went as smoothly as our first one in 2018. Sales person Christian and the installation team of Adam and Michael were professional and personable. Outstanding assistance in selection and installation. We the card says "Thanks for your business and friendship!" we truly believe Carpet Mart truly means it and works toward trust and repeat business. Thank you again.
5.0
3 days ago Great job and installers
5.0
4 days ago Everything was very easily done and clean
5.0
4 days ago Everything was very easily done and clean
4.0
4 days ago Carpet Mart is my preferred carpet store. They are very nice and helpful. The only reason for the 4 stars is my order wasn't input, therefore the measuring guy didn't know to call, returned to the store and it was quickly remedied, and when I went in to pay, they couldn't find my order. Overall though, the experience was very positive, Clay was an awesome lead on the job and I will use them again.
5.0
4 days ago Everyone was great throughout the whole process from meeting Christian to completion. I would definitely use Carpet Mart again. They were very professional and followed through with what they said they were going to do! Thanks to everyone..... what a great team!
5.0
last week This is the second time we have visited Carpet Mart for our carpet needs. Kimberly helped us pick out the perfect carpet that fits our needs. Adam and Michael where there exactly when promised. Both were very friendly and professional. I would highly recommend Carpet Mart to all of our friends. We have one more (small) room to do and we will go back to Carpet Mart for this also.
5.0
last week I had an excellent experience at Carpet Mart. The sales guy, Christian was very nice and understanding and willing to take time to listen to and answer my many questions. On the day of carpet installation, Adam and Michael were very professional and got the job done quickly and perfectly. I will definitely be recommending Carpet Mart to friends and family!
5.0
last week I feel remiss In rating the installation experience and not the sales experience. Christian was my sales person. I was totally comfortable with his low pressure sales technique and his personality, which weighs heavily on my decision process. I can tell you I visited 3 different carpet retailers and he stood out head and shoulders above. Price is not always the determining factor. Thank you Christian. Lawrence
5.0
last week First of all I generally don’t take the time to rate an experience. I made an exception this time. We had Adam and Michael install new carpet in our family room and stairway. It was a completely satisfying experience. They were both professional and obviously knowledgeable, not to mention personable. Without question, I would highly recommend them for any future work. A totally enjoyable experience! Lawrence Gorin
5.0
last week First of all I generally don’t take the time to rate an experience. I made an exception this time. We had Adam and Michael install new carpet in our family room and stairway. It was a completely satisfying experience. They were both professional and obviously knowledgeable, not to mention personable. Without question, I would highly recommend them for any future work. A totally enjoyable experience! Lawrence Gorin
5.0
last week So happy with our experience. Christian was a super helpful salesman. We were in and out quickly, and had all our questions answered promptly. Nick and Zane were great, friendly, on time installers.
5.0
last week our experience with carpet mart was great. Milton was very good and we picked out a very stylish carpet. and was pleased with the price. bruce called us a few days later and ask us to come in and look at the carpet. He ahowed us a problem with stye carpet we bought. He told us to pick out something different and with the help of several employees we we got a beautiful carpet. The installers were super good (Adam and Mike). Thanks for a job well done.
5.0
2 weeks ago Jackie and his crew ‘sons’were very polite and business like, should we do our other bath they will be our go to guys along with Carpet Mart 👏🏻👏🏻😀😀.
5.0
2 weeks ago Had carpet installed in two bedrooms. We were so pleased with all aspects of this process. From Bruce coming out and measuring, Kimberly with help in picking out our carpet, and to all the installers who were prompt, hard working and courteous. Thanks so much to all of you. We will be back! Love our carpet!!
5.0
2 weeks ago We installed new padding + carpet in our basement play area, about 900 square feet I think. My wife worked with our salespeople, Drue/Christian and she said they were very helpful and not at all pushy. Just facts and friendliness. I worked more with our installers, John and John. They are a father/son team and they showed me that there is a true craftsmanship to installing carpet that I did not even know existed. They were very kind and efficient workers, very easy to be around and talk with. 5 stars, no questions.
1.0
2 weeks ago A woman salesperson started to help us but when I asked about two types of floors that the Allergy and Asthma assoocation recommended, a salesman said he would take over. He continued to speak only to my husband. He later promised “us” that he would call this particular company to inquire on their allergy/aathma -recommended flooring. We both gave our phone numbers but he never called either of “us” back. We then went to other competitors, and chose the one who did the most research for us and returned phone calls. Needless to say, we now have two new beautiful rooms from a competitor and definitely not from this salesman or company
2 weeks ago Thank you so much for taking the time to share your experience. It is a very teachable moment to myself and our team. We are disappointed that we failed you in this job and did not follow through on what we told you. This is a huge reminder that we pay attention to our words and promises; making sure those words represent actions. I'm sorry that we failed and missed the opportunity to truly serve you. We discuss in our team meetings all the time that we are here to serve people, not just make a sale. That is why this stings so much because it is a core value to us. We are glad you were able to to find beautiful new floors. We are thankful you wrote this review to remind us how important every encounter is and how we can continue to grow and improve. - Bruce Jones & the Carpet Mart Team
5.0
2 weeks ago From the sales with Jake at the store to the installation with Nick and Zane, it was perfect and seamless (literally and figuratively) from start to finish! We are thrilled with our new carpet which really transforms the living room and den spaces. Beautiful! We will definitely use again and recommend to friends and family. Thank you!
5.0
2 weeks ago Arrived on-time, worked quickly, polite, friendly and thorough. Great job.
5.0
3 weeks ago Great customer service! Our whole experience was great, will recommend!
5.0
last month Kimberly and Drue were great salespeople and Adam & Michael did a great job laying our carpet. They were friendly and professional and did the job well. They moved our furniture carefully and were very cautious of our newly painted walls! The best thing about it was that they screwed down loose floorboards and now our floors don't squeak! It's been the best part of getting new carpets because it's like a new house!!! My husband doesn't wake me up when he squeaks across the floors after late nights of watching sports downstairs I am so grateful!! I would go back to Carpet Mart for sure!
5.0
last month This is our second project with Carpet Mart and we have been delighted with the results both times. Product is of very good quality and installation by Clay was exceptional. Price points and timing were both very flexible. We also enjoyed working with our salesman, Drue.
5.0
last month This is our second project with Carpet Mart and we have been delighted with the results both times. Product is of very good quality and installation by Clay was exceptional. Price points and timing were both very flexible. We also enjoyed working with our salesman, Drue.
5.0
last month We purchased carpeting and wood flooring in November from Carpet Mart. Our sales person was Christian. He was professional and courteous. He explained and showed us various types of carpet and wood flooring. I am sure our purchase was not one of the largest Carpet Mart has received; however, we walked away feeling that we were very special customers and had made the right decision. He coordinated the measurement and install of the carpet. Both Bruce and Aaron were on time and professional in measuring our rooms. The installers, Adam and Michael were on time and very courteous. They were personable and spoke highly of the "Carpet Mart family of professionals". They truly were skilled. We have another install scheduled soon and hope they are the installers.
5.0
last month After several hours of hassling with Lowes for carpet, they were not able to guarantee her three-week deadline. We canceled our order and went to Carpet Mart! Best decision ever! We were only there for about 10 minutes and found a excellent piece of carpet that fit our needs for the same price as Lowes. The installation scheduler called us on our way home from picking up the carpet, and it was installed in less than a week. The two installers, and the sales person were all extremely friendly and helpful! We are very happy!!!
5.0
last month Great customer service and quick, professional installation. We are very happy with the new carpet.
5.0
last month Christian was wonderful helping me find just what I wanted within my budget constraints! And Jack and his team did a great job on the install! Even saved me a few bucks by making a less expensive recommendation on the repair in our existing carpeting! And they made friends with my dogs! Highly recommend!
5.0
last month My experience with carpet Mart was excellent I am more than pleased with the carpet and the installation I would definitely use carpet Mart again for future opportunities of carpet services
5.0
last month What a great experience. Christian and Jake were knowledgeable and helpful. It was simple to get carpet ordered. Nick and Zane were great. The carpet looks great and they left the house looking brand new. I’d almost go as far as to call them Carpet Ninjas.
5.0
last month Love my new floors and the installation team! They were prompt, courteous and did an amazing job.
4.0
last month Great customer attention form Drue and Mr. Turner. Very pleased with how the carpet looks.
5.0
last month Installation team did a goo job
5.0
last month My Wife & I really want to thank, Drue Felts, our salesman. He was very helpful, made our choices in type, color & texture of carpet & padding a great experience. We would recommend Carpet Mart, to anyone with a flooring need! Very professional & their installer are fast doing an excellent job. Drue Felts, helped us get every discount offered by Carpet Mart & the carpet manufacturer. Thanks again, Drue
5.0
last month We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
last month We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
last month We had a few quotes out and Carpet Mart was the most knolegable, professional, and prompt of all the places we looked. I had calculated the square footage of my basment before I asked for quotes and Carpet Mart was the closest to what I had calculated. Other places felt like they were trying to gouge us. Bruce Jones did a great job on the sales side and the installers, Charlie, Nick, and Mike did an awesome job! This was the second time we used Carpet Mart and had great results both times!
5.0
last month John and Johnny were such great carpet installers. They were all business and install in a good amount of time. They were so good!
5.0
last month Carpet Mart has done a thorough job from start to finish. They’ve been genuinely kind and helpful. Would highly recommend!
5.0
last month From the selection process to the installation, Carpet Mart was very professional and prices were affordable. A few problems were encountered during installation but they made the necessary corrections without any hassle or delay. Thanks to Bruce Jones and the installation guys (Mike, Nick, Charlie) for taking such good care of us. We love our new flooring!
5.0
last month From the selection process to the installation, Carpet Mart was very professional and prices were affordable. A few problems were encountered during installation but they made the necessary corrections without any hassle or delay. Thanks to Bruce Jones and the installation guys (Mike, Nick, Charlie) for taking such good care of us. We love our new flooring!
5.0
last month Drue, our salesperson, was extremely knowledgeable and patient and took a lot of time to go over the various flooring options in the showroom. Aaron who came out and measured, and helped answer questions, was fabulous as well. The grand finale was the installation of our flooring and carpeting. It went smoothly and as scheduled. Charlie, Nick, and Mike B were awesome. We love our flooring. Everyone working for Carpet Mart was professional and courteous. It was a pleasure working with the entire team and we would definitely recommend them and use Carpet Mart again for future flooring needs. Thank you.
4.0
last month Got huge beautiful "remnants"! For about $43.00!!!! I wasn't pressured to buy anything nor was I made to feel low because I only purchased remnants. In the recent past I've been treated in relation to how much I spent- not even realizing how much I actually spend nor how much business I could bring in. BUT RUN DONT WALK TO CARPETMART!!!! A really nice durable remnant can fill an entire room! One tenant I got was 51/2'*10' for$20!! The other was a 4'*15' rubber back utility rug !
5.0
last month This is the only place I will ever buy carpet again. Great selection, service and installation.
5.0
last month We are very excited about our flooring we got at carpet mart! Aaron was so knowledgeable about what we were interested in and set us up with LVP for our kitchen and bedroom. The installers were very professional and did a fantastic job!
5.0
last month We loved working with Carpet Mart. The sales staff were very helpful andinformative! The installation team was timely and professional. We will definitely work with Carpet Mart again. We can confidently give a recommendation!
5.0
last month Dru was great to work with and very helpful in getting me samples and answering my questions. I love my carpet! The installation team of Jack, Jackie and Tanner were awesome. They were friendly, professional and did an excellent job installing my carpet. I will never go anywhere else but Carpet Mart for my flooring needs. I will recommend them to everyone I know!
5.0
last month Jackie, Jack and Tanner installed our carpet. They showed up on time, were friendly and professional and did a fantastic job!
5.0
last month Jackie, Jack and Tanner did a really nice job with the carpet install; They installed carpet and pad in the living room, master bedroom and walk in closet. They were quick courteous and thorough. Thanks for getting it done guys. We will come back to CM for any future flooring needs! Thanks again.
5.0
last month We weren't expecting to have to purchase carpet but our sump pump went during the storms and our basement got flooded. We had no idea where to start shopping, especially at the last minute. We were referred to Carpet Mart and spoke with Bruce Jones, we are very pleased with his kindness and expertise. The price was more than fair and the customer service was great! Our new carpet looks impressive & our installers Nick & Zane were very respectful.
5.0
last month From the time I walked into the store, my salesperson was Christian. He was very helpful in helping me with carpet for the family room in the basement. The installers Kevin and Willie was very friendly and professional. I have used Carpet Mart before and would use anyone else.... Thank You
5.0
last month Very pleased with the sales people and service at Carpet Mart. The sales people, Milton and Drue, were interested in hearing what our situation was and selling us the best carpet to meet our needs. The installation team of Adam and Michael called prior to arrival and arrived on time. They went to work immediately and proceeded professionally and efficiently to move furniture and ear out old carpet/pad. The installation was a one day job and the result looks fabulous. They made sure to clean up after themselves and left no debris behind. I must say our experience with Carpet Mart was excellent from start to finish. We will definitely use them again in the future.
5.0
last month We live about 30 miles from Carpet Mart, but because of the good reviews decided to check them out. The moment I walked into the showroom Jake, a professional salesperson, greeted me and answered all my questions with no pressure. I was able to choose a product in the showroom, so the Installation process was less than a week later! The installers, Nick and Zane, were punctual, polite, hardworking, and skilled. Overall a WONDERFUL experience.
5.0
last month We weren't expecting to have to purchase carpet but our sump pump went during the storms and our basement got flooded. We had no idea where to start shopping, especially at the last minute. We were referred to Carpet Mart and spoke with Bruce Jones, we are very pleased with his kindness and expertise. The price was more than fair and the customer service was great! Our new carpet looks impressive & our installers Nick & Zane were very respectful.
5.0
last month The whole experience from beginning to end was great! Christian our sales person understood what we were looking for and the Install team of Jackie, Jack and Tanner did a great job and were very neat and helpful with the install.. I would defiantly buy from here again!
4.0
last month Dru was very attentive and Mr. Turner rocked.
5.0
last month Once again my experience with salesman,Milton, and Installer Jack and Tanner was absolutely AWESOME!!!!!!!!!!!!
5.0
last month Jackie , Jack and Tanner did everything to make me feel comfortable and did an extraordinarily good job! .
5.0
last month Excellent Customer service started immediately when I walked into Carpet Mart. Jake was my salesperson and assisted me until I found what I wanted. I received new carpet in my 3 season sunroom and Nick and Zane were the installers. They were on time, friendly and very professional. They also moved the furniture back in place. The new carpet looks great in that room and I will be going back there for new carpet for my office.
5.0
last month Excellent service and installation went well. We was told when our carpet was in and a installation time. Adam and Michael was on time and called when they were on there way. Bruce was very helpful in picking out our carpet and answering any questions. Over all a good experience, I am in the service business and appreciate what it takes to put a team together. Good Jobs guys
5.0
2 months ago We have used Carpet Mart in the past and we continue to use Carpet Mart because they always do a fantastic job. Bruce Jones is always so patient and goes out of his way to explain the differences between different carpets to us to ensure we have all of the facts before choosing a product. The installation crew is so polite and helpful with moving things in and out of the rooms on installation day. I cannot recommend them enough.
5.0
2 months ago I am very pleased with my new carpet, the look and feel is better than I expected! We had our basement and stairs done. Adam and Michael worked quickly and were very courteous and respectful of our home in regards to how to get the carpet in and out of the house. They were on time and finished earlier than expected. Jake was the sales rep and was very informative without the pressure. Definitely a good experience!
5.0
2 months ago We always go to Carpet Mart first for flooring. This time Christian was our salesperson. He was very helpful and knowledgeable in helping us choose what would fit our needs. The installers were Jackie, Jack and Tanner. They were polite and efficient and did a great job. I recommend Carpet Mart to everyone.
5.0
2 months ago Bruce listened to us, offered options and answered our questions. He was very knowledgeable and helpful so the process from purchasing to installation was seamless. Zane and Nick were efficient, hard working and personable. Everyone we encountered was genuinely kind, resourceful and put the customer first
5.0
2 months ago Carpet Mart is the best place in town for your carpet and flooring needs. The staff is great and the installers are top notch. Great people, great prices, and great quality makes Carpet Mart my first choice.
5.0
2 months ago We are very pleased with the carpet purchased from Carpet! It looks even better installed. Jackie, Jack and Tanner were terrific; so friendly and worked very hard on a hot day. You could tell they had lots of experience and knew their stuff. Thanks for adding another level of comfort to our home.
5.0
2 months ago Everyone I dealt with was excellent. The installers were, John and John, were professional and likeable. Very pleased.
5.0
2 months ago From the salesperson (Jake) to the installers (Jackie, Jack, and Tanner), I couldn't have asked for a better experience. Jake immediately greeted me with a smile and firm handshake and helped me through the large selections of engineered hardwood and carpet made the sale simple and worth the time and effort. Just a little over two weeks later the installers were extremely polite, very professional and trusted. My upstairs hallway with the engineered hardwood looks fantastic, and the new carpet in the family room and stairs looks even better. It was a long day for all of us, but glad I chose Carpet Mart as my one stop shop. I have more work for them in the near future. Thanks, Michael S.
5.0
2 months ago From the salesperson (Jake) to the installers (Jackie, Jack, and Tanner), I couldn't have asked for a better experience. Jake immediately greeted me with a smile and firm handshake and helped me through the large selections of engineered hardwood and carpet made the sale simple and worth the time and effort. Just a little over two weeks later the installers were extremely polite, very professional and trusted. My upstairs hallway with the engineered hardwood looks fantastic, and the new carpet in the family room and stairs looks even better. It was a long day for all of us, but glad I chose Carpet Mart as my one stop shop. I have more work for them in the near future. Thanks, Michael S.
5.0
2 months ago Our experience with Carpet Mart, was outstanding! Super great team, Bruce, Christian, Nick, & Zane. Bruce & Christian, sales people to Nick & Zane installers, They all were excellent, experienced, and knowledgeable. We definitely will return and refer family & friends! OUTSTANDING TEAMWORK!! Chuck & Robin T.
5.0
2 months ago My wife and I needed both our bedrooms recarpeted. Drue was very personable and helpful working with us to pick out a carpet that matched well with our living room carpet. We set an install date and Drue was able to move the date up for us for an earlier install which we appreciated. The installers were Jack, Jackie, and Tanner. They were very professional and friendly and did an awesome job with the carpet install. We are extremely pleased with the result.
5.0
2 months ago We had John and John install our vinyl plank flooring and they did a great job. They were professional and very accommodating to answer questions about the install. Each day they cleaned up and swept their work area. We could not be more pleased with their work and our new flooring.
5.0
3 months ago We had a great experience with Carpet Mart. Nick and Zane were professional and did an awesome job on our stairs. We will use them again in the future!
5.0
3 months ago Great service and installation!
5.0
3 months ago It feels so luxurious to walk on our new carpet now! Our neighbors recommended Carpet Mart to us after they had their upstairs carpet replaced. So we went into the store and Kimberly helped us find a carpet we loved and we set up a measuring date and an installation date. Charlie, Nick, and Mike were on time for installation, they were friendly and professional, and we had a great experience! Our home looks and feels so much more cozy with the new carpet and nice padding. Will be recommending Carpet Mart to our friends and family!
5.0
3 months ago Thank you to Kimberly for helping my daughter and me decide on this best carpet for our basement. Thanks also to Adam and Michael for their personalized installation.
5.0
3 months ago It feels so luxurious to walk on our new carpet now! Our neighbors recommended Carpet Mart to us after they had their upstairs carpet replaced. So we went into the store and Kimberly helped us find a carpet we loved and we set up a measuring date and an installation date. Charlie, Nick, and Mike were on time for installation, they were friendly and professional, and we had a great experience! Our home looks and feels so much more cozy with the new carpet and nice padding. Will be recommending Carpet Mart to our friends and family!
5.0
3 months ago We are happy with the carpet salesman, Christian and Aaron, and the installers Nick and Zane.
5.0
3 months ago We had carpeting installed in our home last week. Our sales person Christian was very helpful. He was even able to schedule our installation within two days of our purchase. Adam and Michael were great with the installation. We will be using them again in the very near future. I would highly recommend the folks at Carpet Mart.
5.0
3 months ago This was the second time I had carpet installed from Carpet Mart and had another great experience. Buying, scheduling and installation all went smoothly and I appreciate that kind of experience. Thanks to Jake in the Showroom and Willie the installer, you were great to work with.
5.0
3 months ago Kimberly was very helpful when purchasing carpet to save me money. Nick and Zane were very friendly and were quick and professional.
5.0
3 months ago The carpet looks great customer service was good but Kimberly quality work through the whole process installers were excellent
5.0
3 months ago The carpet looks great customer service was good but Kimberly quality work through the whole process installers were excellent
5.0
3 months ago Helpful and knowledgeable sales person. Timely and quality installation. Great quality carpet at a great price. Nothing to complain about at all. Highly recommend CarpetMart!
5.0
3 months ago Fantastic carpet at outstanding prices. Installation was quick and efficient (and well done). Can’t recommend the place anymore!
5.0
3 months ago We had carpet installed in our basement. The first installers did not do the best job but the carpet mart team did a great job of fixing the issues. I would definitely buy from them again.
5.0
3 months ago Kimberly was my salesperson and she made the process super easy. No pressure but very informative and helpful. The price was reasonable and the grade of carpet was exactly what I was looking for. Nick & Zane were my installers and they worked quickly and professionally. We will definitely use Carpet Mart again!
5.0
3 months ago This was our second purchase from Carpet Mart, in the last 6 weeks. We returned because we were very happy with the quality, the price and the service we received. Christian was our salesman, and he was very knowledgeable and there was never any pressure to buy. Nick and Zane were the installers, and they were both very friendly, and did a excellent install, and then cleaned everything, when they were done. We won't compare prices in the future, we are very happy with Carpet Mart. Dennis and Sally T.
5.0
3 months ago We were able to get carpet at a very reasonable price. The installers were extremely nice and professional. Would use Carpet Mart again in the future.
5.0
3 months ago My family and I have used Carpet Mart previously for purchasing carpet for the various homes we've lived in. This experience was once again good. From Drue our salesperson to the installers, Jackie,Jack and Tanner. Everything flowed smoothly from choosing the right carpet to installation. I have already recommended Carpet Mart to several friends.
5.0
3 months ago The service I received from Carpet Mart was very professional, helpful, and accommodating. I recommend using the Carpet Mart Team.
5.0
3 months ago Wonderful experience from buying to measuring to installing. When they measured they explained things such as carpet pattern breaks and stairs and made our home look even more beautiful before our final install! The installers were amazing! Moved the furniture, vacuumed, and were professional!
5.0
3 months ago Installation team of Nick and Zane were on time, friendly and worked in a professional manner. They moved all the furniture, put everything back and vacuumed the whole are. We would recommend them to anyone and will definitely use them again
5.0
4 months ago Adam and Michael were prompt, courteous, respectfull to our property. They performly excellent and cleaned up afterwards. I would certainly use Carpet Mart again as I have used them in the past and didn't go anyplace else for comparison knowing I'd get a good price on carpet with excellent installation. My salesman Christian was excellent and patient with us while helping us in our decision making.
5.0
4 months ago I experienced nothing but professionalism from the minute I walked in the doors to select our carpet to when Adam & Michael left our house after installation. I didn't even consider shopping any other carpet stores because of my past experience with Carpet Mart.
5.0
4 months ago I don’t know if first attempt went through so here goes again. Our team was Christian at the store and Adam and Mike who installed our carpet. Adam/Mike called ahead on installation day to let us know they were on the way and they were quite punctual. Christian was very helpful and professional at the store and created a great experience for my wife and myself. Adam and Mike were very, professional, courteous, friendly and efficient.. They represent Carpetmart in a very positive manner. The carpet looks great and we look forward to having Adam and Mike back in several weeks to complete our project.. This has been a great experience for my wife and myself!
5.0
4 months ago Adam and Mike were very professional, punctual and efficient. They did an excellent job and we look forward to their doing our master bedroom and closet in the next several weeks. Carpet looks great. They represent Carpetmart in a very positive manner. Great experience with both Carpetmart and Adam and Mike!
5.0
4 months ago This team was amazing, Jack and his sons Jack and Tanner. They were hardworking, on time, and did an amazing job!! Looking forward to the next project in our house to be completed by them!!
5.0
4 months ago This is my 2nd review. The reason I am leaving this message is to let everyone know that there was a software glitch during my first review, and I was not able to click on all 5 stars.... instead it showed my review with only 1 star. So dear reader, I am setting the record straight, I received 5 star service from this wonderful group from beginning to end. Thank you Carpet Mart!!!!!
5.0
4 months ago This was my 1st time buying carpet. Christian was my salesperson and extremely helpful. He Was very knowledgeable and helped me think of things I hadn't thought of. The installer was so careful with my newly painted walls. My experience with them was 5 star and I will use them again in the future. I would recommend them to anyone.
5.0
4 months ago Drue was very professional while dealing with us. He was able to accommodate our requests for install dates, work with us on payment terms and even gave us an unexpected discount. On install day Adam and Michael arrived promptly at the expected time and finished early. They were professional in every way and did a superior install. Thank you!
4.0
4 months ago Installation crew was very professional. Love the carpet that was installed.
1.0
4 months ago A wonderful experience from start to finish. Excellent service from Milton in the sales room; quality carpet and pad at a great price; installation on time with amazing work by Charlie, Nick and Mike. These 3 guys worked effectively, efficiently and with enthusiasm!!! I am thrilled with the results and will certainly be sending family and friends to Carpet Mart!!! Thanks you guys!!
5.0
4 months ago Love my new carpet. Friendly and excellent service from all the folks at Carpet Mart, Louisville.
5.0
4 months ago We had carpet installed in 5 rooms and a hall way. Time for installation was approximately 8 hours (3 one day and 5 next day). Our salesperson Christian and our installers Willie & Kevin were knowledgeable and friendly - easy to communicate with and competent. We're very pleased with the product and service provided by Carpet Mart.
5.0
4 months ago Can't say enough good about the recent experience we had with Carpet Mart. Jake was a very knowledgeable and professional sales person. Charlie, Nick and Mike did a wonderful job installing our new floors. Glad our friend recommended them to us. We will be passing along recommendations now too.
5.0
4 months ago Very pleased with our new carpet. Looks and feels great! Our salesperson, Christian was wonderful and our installers Adam & Michael were very professional, friendly and did a great job!!
5.0
4 months ago We had a great experience getting a carpet runner installed with Carpet Mart. We LOVE it- it's super soft and they did a great job. We're very happy with it.
5.0
4 months ago All staff were professional and knowledgeable. Job completed exactly on time. Highly recommend.
5.0
4 months ago We had a good experience with Carpet Mart. We recently got new carpeting in our bedroom and bath and dining rooms. Kimberly gave us a good price and answered all our questions. The installation went well. The carpet looks great. We will buy from Carpet Mart again when we need to replace more carpeting
5.0
4 months ago the sales rep Milton was very genuine and helpful. After ordering... the communication was huge for us letting us know the status of our order, confirming the installation date as well as where they would begin working day 1 so we could prep correctly. The installation team, Willie and Kevin plus another was great. Very impressive with a sense of workmanship. kudos across the board.
5.0
4 months ago Called up, spoke with Bruce, ordered carpet over the phone, was very pleased with price and carpet was down in 4 days! Nick and Zane were very fast, efficient, respectful everything we could have asked for, 3 rooms of carpet completed in about 3 hours. Thanks guys, if I need carpet again, will only buy from carpet mart.
5.0
4 months ago Outstanding customer service! My wife and I had been working with Lowe's for nearly 2 months to get two rooms and the staircase in our new house carpeted, but were getting nowhere. In frustration my wife called Carpet Mart on Friday and set up an appointment to have our rooms measured the following Monday. Aaron came out on time and was very thorough in answering the questions we had, even taking the time to provide advice concerning our basement floor--fulling knowing it wasn't going to be included in his quote for carpeting. The same day my wife and I visited the showroom and worked with Kimberly to pick out our carpets, a process that she made stress-free. Since our choices were in stock, Carpet Mart was able to install the next day. Nick and Zane arrived Tuesday morning and made quick work of our rooms and stairs, finishing in a little over 3 hours. Needless to say, my wife and I are extremely pleased with the experience--3 business days!--and we both highly recommend Carpet Mart to anyone looking for new flooring. As someone told us after-the-fact, "If you need flooring, go to a flooring store." We couldn't agree more.
5.0
4 months ago My wife and I had been working with Lowe's for nearly 2 months to get two rooms and the staircase in our new house carpeted, but were getting nowhere. In frustration my wife called Carpet Mart on Friday and set up an appointment to have our rooms measured the following Monday. Aaron came out on time and was very thorough in answering the questions we had, even taking the time to provide advice concerning our basement floor--fulling knowing it wasn't going to be included in his quote for carpeting. The same day my wife and I visited the showroom and worked with Kimberly to pick out our carpets, a process that she made stress-free. Since our choices were in stock, Carpet Mart was able to install the next day. Nick and Zane arrived Tuesday morning and made quick work of our rooms and stairs, finishing in a little over 3 hours. Needless to say, my wife and I are extremely pleased with the experience--3 business days!--and we both highly recommend Carpet Mart to anyone looking for new flooring. As someone told us after-the-fact, "If you need flooring, go to a flooring store." We couldn't agree more.
5.0
4 months ago Christian helped us decide our best option for the LR carpet and provided us with a quick install date. Nick Zane were very polite and very efficient. Worked like a meticulous team. They removed the furniture and got the carpet installed, swept the carpet, replaced the furniture and cleaned up all with in 2 hours from start to finish. Definitely will return to purchase the rest of my flooring for the other rooms.
5.0
4 months ago I had three bedrooms carpeted including a master bathroom area and walk-in closet. Christian, the sales staff, was eager to help and followed up with me continuously from the measurement date to the date of install. Jackie, Jack, and Tanner were the installers and they did an excellent job. I found them to be very thorough, from tearing out the old carpet, to the clean-up after the new carpet was installed. My overall experience was very positive and I would gladly recommend this group.
5.0
4 months ago Christian was very easy to work with, knowledgeable and helpful. Instillation was scheduled to meet our schedule and Charlie and Nick did a great job completing a large installation in one day. They worked well together and produced an excellent product.
5.0
4 months ago Jack, Jackie and tanner did a great job for me . I have used carpet mart many times in my home and they never disappoint from the store salesman to the man who measures down to the phone calls and the installers I will use them again
5.0
4 months ago This is our 4th time buying carpet from Carpet Mart. Our salespeople Bruce Jones and Teresa were so helpful and informative. The installers Adam and Michael were very careful and accommodating. The carpet is so comfortable and looks amazing. Thanks for another job well done!
5.0
4 months ago EXCELLENT!!! I had my entire second floor carpeted, along with my master bedroom and walk-in closet. I was referred to Carpet Mart and from the minute I walked in to the installers leaving, was nothing but excellence. I gave Bruce my "needs", Christian showed me what he had picked out and I went with his choice. Charlie, Nick and Mike were my installers and were professional, and more than willing to help me out, pleasant, and just an all round team to have in my home! Thanks, Carpet Mart.... I will be back when I need more carpet!!
5.0
4 months ago We just used Carpet Mart for the first time. The experience was awesome! Christian was very informative and helped us choose the right carpet for what we were trying to do. The installation team of Nick and Zane was great. They were fast, efficient, and will be asking for them again! Had a great experience all together!
5.0
4 months ago Kimberly was a fantastic sales person. She helped us every step of the way to choose an excellent carpet. The installation team of Willie and Kevin were awesome. They installed the carpets exactly as we wanted. They both were efficient and friendly.
5.0
5 months ago The sales staff (Jake) and installers (Adam and Michael) were professional and friendly. It is obvious that they take pride in what they do. No complaints
5.0
5 months ago Jacky and Jacky and Tanner did a wonderful job replacing my stair carpet. They were very pleasant and cleaned up well afterwards. Thanks so much!!
5.0
5 months ago I had a wonderful experience purchasing carpet at Carpetmart! Jake Hightower was a knowledgeable and helpful sales associate; he was extremely efficient in arranging all of the details to allow for a timely installation. The carpet installers, Clay and Ricky, were great to work with. They were timely in their arrival, pleasant and meticulous in their work.. I would highly recommend Carpetmart to anyone I know looking to purchase carpet and other floorings.
5.0
5 months ago Nick and Zach, did a wonderful job. The carpet looks great. I would purchase carpet from carpet mart again. Thanks
5.0
5 months ago Excellent service, very competitive pricing, friendly staff and quality installation team. Very pleased with the whole experience at Carpet Mart!
5.0
5 months ago I worked with Christian, and Kimberly while Christian was on vacation, at the store to help me decide which carpet to purchase. Kimberly had samples sent to me to facilitate my decision. Jimmy Jones' installation team was very professional when they installed the carpet. The carpet looks beautiful.