CARPET MART

5.0
|
852 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-425-3022 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
852 Reviews

Reviews


5.0
6 hours ago I loved my experience with Carpet Mart. Which is what brought me back a second time! I was taken care of from start to finish. The people are top notch, the prices are great, and the carpet in my basement looks amazing. Everyone at Carpet Mart is super easy to work with from the sales guy, to the guy that measures your room, to the scheduler, to the installers.
5.0
2 days ago We had carpet installed in 2 bedrooms today and could not be more pleased. From the minute we walked into the show room 3 weeks ago until the installation crew left a few hours ago has been a truly great experience. Kimberly was a huge help when picking our our carpeting. Thank you Kimberly. The install team was Jack, Jackie and Tanner. They are just the best! Hard working. Very professional. I can't say enough good about them. I would recommend Carpet Mart to anyone. We will go back when we are ready to put carpet in the final bedroom!!
5.0
2 days ago Another great job! We'll keep coming back!
5.0
4 days ago Always a professional and courteous staff, and patient as well. I'm the customer who isn't sure what I want, but I'll know when I see it. Christian allowed me to wander, answered my questions, and allowed me to make the decision that was right for the room. When I expressed a concern the week after initial install, Bruce and his crew didn't hesitate for a second to offer to make things right. Looks great! Changed the personality of the room, and adds warmth and value to the home. Great job gang!
5.0
4 days ago Thanks for such fast and wonderful service!!
5.0
5 days ago We had carpet put on our stairs and two landings and it looks amazing! Nick and Zane were on time and did a wonderful job!
5.0
5 days ago Worked with Christian who was great to work with. Many options were given to choose from. Installers came our when promised and were very professional and thorough. Installers were John & John. Fantastic Crew. Strongly recommend Carpet Mart, and will certainly do business with them again!
5.0
last week Everyone involved with my getting the carpet did a great job. Special thanks to Drue, ,Adam, & Michael .I look forward to working with you again for all my flooring needs.
5.0
last week We've had Carpet Mart provide and install carpet in our basement, carpet on our stairs and laminate in our living room. We've been extremely pleased with their materials, the install and the professionalism with their installers. So it only made sense for us to contact Carpet Mart again when we decided to remodel our kitchen, laundry room and master bedroom. We had the living room laminate extended throughout and couldn't be happier with the results. Charlie, Nick and Mike B were great during the install. They have a great work ethic, want you to be happy and are focused on making things look perfect. I have been recommending everyone I know to check out Carpet Mart,
5.0
2 weeks ago Drue provided the best customer service experience I think I have ever received from anyone. I will always use Carpet Mart and recommend to everyone!
5.0
2 weeks ago I was very pleased with the overall experience that I had at carpet mart all the way from sales to installation. Adam and Michael did a great job on the installation and worked very quickly. The carpet turned out beautiful and I highly recommend this company for anyone buying carpet. Everyone was very helpful and friendly.
5.0
2 weeks ago You all did a fantastic job. Kimberly and Jake helped me find the carpet that best matched an existing carpet in my house. You scheduled installation immediately and had it installed within days. John and John, the installers, called before they arrived and got there right on time. They were friendly and did a great job. They finished quickly and cleaned up well. I highly recommend the Carpet Mart team.
5.0
3 weeks ago We had carpet installed in our family room ,down stairs bedroom, closet and small area outside the bedroom and two set of stairs. Linoleum In the foyer, I was amazed at how quickly they were able to the job. Charlie, Nick and Mike each had their own purpose but work very well together and were able to make my house look absolutely gorgeous. This is the place to go for your next carpet update. We were very pleased from Kimberly who assisted us with picking out what we wanted, to Aaron coming when it was convenient for us, to measure, to Charlie, Nick and Mike who came on a Saturday to install. They encountered a few problems but were able to find a resolution that made all the thresholds look awesome. The carpet quality is excellent . My home is beautiful and I thank Carprt Mart for that. All were very professional and I recommend them to everyone. They definitely earned our business.
5.0
3 weeks ago This was my first experience with Carpet Mart after being referred by a friend who also has rental properties. Service was extremely courteous from the initial contact to installation. We will be referring and return customers!
5.0
3 weeks ago John and Johnny installed carpet in my basement and did a wonderful job. Aaron sold us the carpet and was very patient and helped us to find the best style and value. This is the 3rd time I have used Carpet Mart and I strongly recommend them.
5.0
3 weeks ago From Jake to the installation team of Nick and Zane a professional job beginning to end.
5.0
3 weeks ago I received excellent service from the time I walked in--from Kimberly guiding me through selection and great and caring advice from Bruce and Aaron.. They clearly knew their business and made sure I got the carpet I needed--even gently guiding me away from a very expensive selection that they knew wouldn't work in my home. Installation by Charlie, Nick and Mike was great and done more quickly than estimated. Thanks to all!
5.0
3 weeks ago We want to say thank you to our helpful salesperson, Jake. Also, we want to thank our installation team, Adam and Michael, for a beautiful job. Everyone we dealt with were professional and helpful. We couldn’t be happier with our new carpet!
5.0
3 weeks ago I recently purchased carpet for my basement. The service and quality of work from carpet mart was outstanding. I will use them for any carpet I need in the future. Again outstanding service!!!
5.0
3 weeks ago We had only a week to select our carpet and install it. Went to the store Monday morning and bought it. Tuesday afternoon it was installed. Could not have received better, or faster, service.
5.0
3 weeks ago Nick and Zane were very polite, efficient and professional!! Was one of the best experiences I've ever had from Christian at the store and the install of my carpet. I've recommended your company to my best friend who is selling her home as well. Thank you very much!!
5.0
3 weeks ago Great service. Nick and Zane showed up on time, and were very friendly. They installed our carpet quickly and did a great job. Would use them again!
5.0
3 weeks ago Excellent quality from the ordering process to the installation. They worked late on a Friday to get the job completed. Super satisfied. A special thanks to Jake, Charlie and Nick.
5.0
last month Richard installed carpet on our stairs he was extremely professional, courteous, friendly and his work was exceptional! He did a wonderful job so happy with my new carpet!
3.0
last month The installation team was outstanding. The sales lady was perfect. I give this company 3 stars because their website and sales add are very misleading. "it is all included" *See store for details. The details are that it isn't all included. My installation for 1 room was $150. That doesn't sound like it was included in the price.
last month Thanks for your review. In reviewing our website, we state “See Store For Details” but that is only under the square foot price, not beside the “Yes, It’s All Included” which would make more sense since there are a few exceptions. We are in the process of redesigning our website and will make a note to add the change. Installation jobs that fall under 225 square feet are subject to a minimum for the trip and time. We really appreciate the feedback!
4.0
last month Installation seems to be done well. Would recommend bringing your own vacuum next time instead of using ours & not leaving so many little scraps in surrounding areas (bathroom, hallway, etc). Overall happy with carpet/experience thus far.
last month Thanks for taking time to share your comments with us. We expect that the installation crew should have their own vacuum and clean up very well. Your feedback is very helpful and we will use it constructively to do better in the future. We appreciate you and your business!
5.0
last month Nick and Zane were wonderful! Very friendly, courteous and hardworking. Carpet looks great! Everyone in the store is always very nice and extremely helpful. We won’t shop anywhere else! Thank you for your outstanding customer service from start to finish.
5.0
last month I purchased carpet and hardwood flooring from Carpet Mart. My experience with this company from start to finish was outstanding. Bruce and Jake were wonderful in helping me decide what to purchase. Both installation teams were awesome; on time, polite, professional and did an excellent job. Thank you for helping me make my home look great!
5.0
last month Great experience from start to finish! Kimberly was terrific when I came to order and John and John installed beautifully without a scratch on the wall. I will definitely be a repeat customer. Thank you!
5.0
last month Great experience from the day we walked in the showroom through the day the installer completed his work and left.
5.0
last month Our salesperson, Christian was very knowledgeable and answered our questions quickly and accurately. The carpet installers, Adam & Michael were very professional. They arrived on time and worked quickly. It was obvious that the two men worked well together. We will definitely recommend Carpet Mart to our friends.
5.0
last month Jake was friendly and patient. Mike was friendly and experienced, both did an excellent job and we were very pleased.
5.0
last month We recently recarpeted our lower level (basement walkout & steps) and went to Carpet Mart because of the high amount of good reviews we saw online. We met with Christian and he was a very helpful and knowledgeable salesperson. Very nice too! In addition, the person who came to measure (Bruce?), and the installers (Trevor, Jason & Luke), were all very nice, very efficient, and very neat. I will certainly use them all again for any future flooring needs.
5.0
last month I've used you guys before when Judy was there and that is why I came back. Even though she has retired John was great!. He was personable, the workmanship was excellent and he even cleaned up afterwards :-) I will be back I am sure and thanks for the excellent service!
5.0
2 months ago We had an excellent experience from picking out our carpet and matting to the installation. Our sales person Jake was outstanding , so helpful and knowledgeable to just easy to deal with. Our installation team of Jackie , Jack and Tanner were outstanding people to work with so professional and the nicest people to deal with. I would suggest request this installation team and the sales person.
5.0
2 months ago Our basement flooded and we needed to replace all of the carpet. Bruce Jones did a wonderful job informing us about the choices without it being overwhelming. Adam and Michael did a great job on the install. They were on time, polite, and even helped my husband move a few pieces of furniture back into place. We will definitely go back when we need carpet again.
5.0
2 months ago Outstanding experience from first contact with sales (Milton Shuffitt) through completed installation (Tom and Kevin). Very knowledgeable of the available products and am very happy with the Somerset hardwood that was recommended. Very competitive pricing. The installation went great. Very professional and high quality installers. We had previously purchased carpet from Carpet Mart and am very glad we came back for hardwood. We love the new floor.
5.0
2 months ago Outstanding experience from first contact with sales (Milton Shuffitt) through completed installation (Tom and Kevin). Very knowledgeable of the available products and am very happy with the Somerset hardwood that was recommended. Very competitive pricing. The installation went great. Very professional and high quality installers. We had previously purchased carpet from Carpet Mart and am very glad we came back for hardwood. We love the new floor.
5.0
2 months ago I found the staff very helpful and supportive. The installation crew were very prompt, worked hard and cleaned up too. I would recommend the staff remind customers that there of course will be some marks made on the baseboards. it makes sense that there would be.
5.0
2 months ago Excellent.
5.0
2 months ago Had vinyl flooring installed in kitchen and laundry. Charlie and Nick were very professional, clean and had it done in less time than expected. Great job!
5.0
2 months ago Awesome working with Carpet Mart. Sales was informative and very helpful. Phone calls keeping you informed . Installation crew was awesome . They do excellent work. Love my new carpet .
5.0
2 months ago Great experience and all staff I came in contact with were professional and helpful.
5.0
2 months ago Jason and Jason were timely, friendly and did a great job installing our stair carpeting!
5.0
2 months ago Aaron was great to work with at the store. After a long day of carpet shopping and not finding what I needed he was friendly, easy to work with and offered the right product and right price. Measurements and Installation were completed within a week and I was able to move into my "new to me" home with fresh new carpets. John and John were friendly and took them time doing the install. Very pleased!
5.0
2 months ago Aaron was great to work with at the store. After a long day of carpet shopping and not finding what I needed he was friendly, easy to work with and offered the right product and right price. Measurements and Installation were completed within a week and I was able to move into my "new to me" home with fresh new carpets. John and John were friendly and took them time doing the install. Very pleased!
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Charlie was awesome to work with from the initial quote through the install. Both he and Nick performed excellent work with minimal disruptions in a very short amount of time. The carpet looks great and we enjoyed Nick's and Charlie's personalities. Well done, carpet mart.
5.0
2 months ago Workers were very friendly and professional
5.0
2 months ago The installation team (Charlie and Nick) are excellent ambassadors for your company. They were professional, efficient and customer sensitive. Bruce Jones our salesman, was his steady, competent and friendly, as always.
5.0
3 months ago We recently had carpet installed throughout our upstairs. Charlie and Nick were professional, timely, thorough and courteous. Well done and thanks!
5.0
3 months ago Great work by salesperson Drue and installer team Mike T.
5.0
3 months ago Our carpet purchase and installation experience at Carpet Mart were exceptional. Extra attention to details, flexibility with our timing for install and the quality of the product and installation were all outstanding! Our installers, John and John were great to work with and I would highly recommend working with them.
5.0
3 months ago We are very pleased with the service we received. Our salesperson was very knowledgeable and helpful. The installation Team, Adam & Michael, were super.
5.0
3 months ago Adam and Michael were great installers, very careful and respectful of furniture moved and wood floors. Fast yet easy going. The sales guy Christian was great, very knowledgable, patient, took care in understanding what i needed. I plan on buying more carpet in the future and will look to Christian as my sales guy.
5.0
3 months ago From beginning to end this was a pleasant experience. Salesperson - Jake was great with helping us to pick out our carpet. Installation - John & John (Father and Son) were polite, fast and my carpet install was fantasic. My husband usually finds flaws or issues with home renovation work but he couldn't find a thing to complain about with the carpet installation!! I need carpet upstairs also and I will be using Carpet Mart and hopefully John & John for those services.
5.0
3 months ago We are very please with the carpet in our three season room. It was a please working with Christian through this process. The installation team, Clay, Adam and Will were very professional and did a great job for us. We will definitely recommend Carpet Mart and Christian to our friends.
5.0
3 months ago Very professional- clean and quick install. Friendly installers (Clay, Adam and Will)
5.0
3 months ago Super experience! Christian was great and Bruce always called me by my name. Chsrliecand Nick arrived on time, worked efficiently and were very pleasant.? Five stars all around.
5.0
3 months ago Very pleased with the service we received at Carpet Mart. The sales person, Christian, was not pushy and was truly interested in meeting our needs. Aaron came to our residence to take measurements and suggested honest recommendations to best meet our needs He was truly interested in what fit best and suggesting alternatives. The installation team of Charlie & Nick arrived on time and proceeded very professionally and efficiently to move furniture, tear out old carpet/pad and made sure to repair any squeaks before installing the carpet. The installation was a two day job and the end product looked great. Charlie and Nick returned all the furniture to the original place. They made sure to clean up after themselves and left no debris behind. I must say our experience with Carpet Mart was excellent. I must say thanks to Christian, Aaron , Charlie & Nick.
5.0
3 months ago Such a great place to do business with. Jennifer was easy to work with. Measurement was set up quick. Showed up right on time. Carpet was in and installed in a week. Nick, Adam, and Will were very professional and hard workers. Showed up on time. Did a great job installing carpet in our bedroom. Great experience from beginning to end.
5.0
3 months ago We are repeat costumers and another positive experience! Felt like everyone bent over backwards to make sure we were happy costumers. The carpet looks beautiful. The installers worked so hard and were so friendly and positive. Highly recommend Carpet Mart.
5.0
3 months ago My new carpet in my office looks amazing! The customer service was excellent and the installers (Mike’s team) did a great job. I will definitely be back to Carpet Mart!!
5.0
3 months ago John and son John did my install today. Polite, professional, and did a great job laying my new living room carpet. Will request them again when I do my other rooms!
5.0
3 months ago Service was exceptional. Drew worked with me to provide the floor covering I needed quickly and the installers (Charlie and Nick) were prompt and professional. Very pleased with my experience and would highly recommend Carpet Mart!!!
5.0
3 months ago Clay Adam and Will were an amazing installation team! Drue did a fabulous sales job as well. I would highly recommend Carpet Mart.
4.0
3 months ago Very good, on-time service. Courteous and helpful installers. Quality work.
5.0
3 months ago Recently we contacted CarpetMart about fixing some buckles in our upstairs carpeting that had been installed four years earlier. Bruce Jones didn't even bat an eye, but sent his team out within a couple of days to help us out. Clay, Alan, and Zach did a great job. They stretched, cut, and re-seamed those areas and they look great. Very polite and professional, and courteous. Even our dogs took to them right away :) We had spotted a couple of buckles and called. They found two more, one in the third bedroom and another in the entrance to walk in closet which we had not seen. Great experience! CarpetMart services what they sell and they do it with integrity. Will definitely go with them on our next carpet purchase. We are completely satisfied customers.
5.0
3 months ago Jake and Bruce provided excellent help to me. Bruce measured and answered questions in my home quickand efficiently. Jake made the purchase process easy and everyone in the store was friendly and helpful. I can’t say enough about installation day. They called to let me know they were on their way and arrived ready to go. Adam and Michael were awesome!! They did an A plus job and made sure my house was put back together before they left. They were professional and I had no doubt I didn’t have to worry about their work. My entire experience with Carpet Mart was positive and I would use them again for any flooring needs without hesitation. Thank you!!
5.0
4 months ago Your crew was a pleasure to work with , not to mention we are absolutely thrilled with our carpet! We had our entire condo re- carpeted and they took away the old carpet and did the complete installation with 3 floors of stairs in one day! Great job!
5.0
4 months ago I was a little taken aback at their prices when I first walked in, but then it was explained to me that that included EVERYTHING, from furniture moving to padding, to installation, and removal...EVERYTHING. I was impressed. All of the employees were very professional, and Drue helped us immediately. We chose the carpet quickly and changed our mind on the color and carpeting within 24 hours, it was no problem. From the time we walked in the door to having the finished product installed in our home (and we're talking a full basement, including two bedrooms and a set of stairs) was a forty eight hour turn around. The finished product looks amazing. We are going to use Carpet Mart again soon.
5.0
4 months ago Trevor, Jason and Luke did an extremely professional installation job and Jake was easy to work with during the selection process. We would recommend Carpet Mart to those looking to purchase and install any sort of floor covering.
5.0
4 months ago This was my second time using Carpet Mart. The first experience was so good that I did not hesitate to use their services again. They did not disappoint. The whole process was great from start to finish. World Class. You can't go wrong with these folks.
5.0
4 months ago This is my second time using Carpet Mart. My first experience was so good that I didn't hesitate to do business with them again. They came out today and installed my bathroom flooring. It looks great. The workers were careful not to scratch up my paint as they moved boards around. They cleaned up after themselves very nicely. The whole experience from picking out the flooring with a salesperson, to the installation was outstanding. One of my favorite things about Carpet Mart is their great communication from start to finish. Thanks again, Carpet Mart.
5.0
4 months ago When we first stopped in Carpet Mart, we were store shopping as much as carpet shopping. After visiting two other stores, we were convinced Carpet Mart was the right place. Our salesperson, Christian, was pleasant, helpful, knowledgeable and patient. Everyone we talked to in the store was the same. The installers were pleasant, quick, efficient, and did a thorough job of cleaning up after themselves. I am not in the habit of posting online reviews, but the experience at Carpet Mart was so good I felt I owed it to them to share.
5.0
4 months ago My son Eric Lundie ask if I would go over and sit while he gets his new carpet. These men Jackie, Jack, and Tanner did a wonderful job. From the front door letting them in until they left. The way the world is now days being in a house by yourself and three men come walking up the door you just hope everything safe and goes smooth. Great job guys...You get a 10 stars from me. I can only mark a 5 STAR.
5.0
4 months ago Kimberly Grant has been our salesperson for two different jobs. She is always kind, helpful, and very patient! Nick and Wes were our installation team. Both of these guys were very nice and professional. I would (and do) recommend Carpet Mart to my friends. Thanks to them, our home is looking better than ever!
5.0
4 months ago The installers were quick, did an excellent job, and were friendly and professional..
5.0
4 months ago Jackie, Jack and Tanner were are team of installers. We received a call letting us know that they were on their way to our house and showed up promptly. They were careful when bringing in the carpet and with a hallway with limited space were able to carry the carpet upstairs without marring the walls. They prepped the wall corners and handrail with tape to prevent this. The crew was friendly and explained how they were going to lay the carpet, where seams would be and if we were happy with what was going to be done. It was so nice to be kept informed on what was going to happen. We couldn't be more pleased with how it all went! After the work was completed, it was vacuumed and all signs that they were there were gone. They left us with two beautifully carpeted rooms. Our sales person, Kimberly was very helpful with helping with the choice of carpet we wanted, to keep in the price range of what we were going to spend and made kept us informed when it would arrive and be installed. We even had to bump the installation to a month later and was told that that would not be a problem! This is our second experience with Carpet Mart and could not be happier. We have told other of this and know that they have shopped with them!
5.0
4 months ago I am very pleased with Carpet Mart - both the carpet and especially the installation crew. They were very courteous and respectful employees.
5.0
5 months ago From start to finish Carpet Mart gave a 5 star experience. Jake was super friendly and helpful with our carpet buying and selection process. And Charlie and Nick really and truly went above and beyond what I was expecting. I waited 16 years for new carpet and they made it so worth it!
5.0
5 months ago We had two bedrooms carpeted. Christian, our salesmen and the installers Clay, Alan, and Adam were professional, kind and the carpet looks and feels great. Price was good as well.
5.0
5 months ago Our new carpet looks great! Everything arrived as scheduled and our original 3 day install plan was accomplished in just 2 days. The install team was efficient, kind, informative and super clean. Thanks so much!
5.0
5 months ago a topnotch organization.....from the minute I walked in the door, until I had my floor installed......excellent customer service and a quality product....it doesn't get much better than that!
5.0
5 months ago We are very happy with the job Carpet Mart did for us. Adam and Michael did a fantastic job installing. Milton, our salesperson, was very patient and helpful even though my indecision was probably annoying. The carpet looks great!
5.0
5 months ago Awesome job and the carpet looks awesome! Wanted installed before Christmas and sure enough it’s done! Huge shout out to Adam & Michael for a great quick install. Thanks again !
5.0
5 months ago Wanted carpet on a pretty short notice and they got it done! Adam & Michael from the install team did a great job and made quick work of the 1300 sq ft!
5.0
5 months ago The entire process from beginning to end was customer centric. Milton my sales person helped me through the selection process and on to delivery. They sent a fantastic crew who arrived on time and did a great job laying down the carpet. All three, Jackie, Jack and Tanner are professionals in their trade as well as friendly and down to earth people. My Experiane was excellent. If you need carpets you go to Carpet Mart, it’s that simple.
5.0
5 months ago The installation team (Trevor, Clayton, Jason, Luke) did an excellent job. They were on time, respectful, hard workers. I love the flooring and carpet. The sales staff (Bruce Baise and Dru) were helpful and knowledgeable, and accommodated my various requests. My overall evaluation is definitely five star.
5.0
5 months ago My salesperson was Jake for the 3rd time.. I have had a runner on my steps, wood in an upstairs hallway, and wood in a room off of master suite.. All jobs have been fabulous and done on time and they showed up on time. My installation team this time was Mike T, Mike B and Brian and they did an excellent job. Covered existing carpet to room that was being worked on , as not to dirty it and were efficient and did a great job. I cant thank Carpet mart enough. I will be back again!
5.0
5 months ago We could not be happier with the service we received at Carpet Mart. Our salesperson, Jake, was extremely helpful, patient, and polite. The installation team, Jackie, Jack, and Tanner did an absolute fantastic job with the carpet install. And we love the carpet!
5.0
5 months ago Installed carpeting in lower level of house, Bruce gave me great advice to make our selection process run smoothly. Addressed my concerns regarding moisture barrier, dampness issues. Aaron came out measured & further explained install & laid tape out on stairs so I had a visual to make sure I was sure! Drue had a sample sent to the house so I could be certain of my color selection. Charlie & Nick showed up prompt and went to work, all done before 4. I was pleasantly surprised with our thank you gift of popcorn & cleaner! Nice touch & excellent work, they guys even installed the transition strips I had purchased to edge the laminate flooring meeting up to the carpeting. So very pleased, thank you thank you thank you!! We will be back!!!
5.0
5 months ago Carpetmart has consistently given us lots of personal attention installers are much more knowledgeable and more caring than others we've had contact with at other businesses Mike T- Mike B and Brian put our laminate flooring in and worked with a passion as it was their homes they were improving very good prices items in store are displayed with simple prices easy to understand Carpetmart has become our first and only choice for flooring needs I would not use another company even if they had free installation I'm not willing to sacrifice quality of work and the quality of the installation team its my home and Carpetmart shares the passion I have for it Thank you
5.0
5 months ago We had carpet installed in our family room. We found the pricing to be good and the installation was very smooth. Bruce Basie was our salesman and also did our measurement. We were scheduled right away and there we no changes from the original schedule date. Clay, Alan and Adam arrived on time and got right to work. They were professional and had the job done in short order. We expected 8 hours, but it was done, vacuumed and furniture in place in 4 hours. I would highly recommend Carpet Mart for all your carpet needs.
5.0
5 months ago My carpet was installed today and it looks wonderful. The men that installed my carpet did a fabulous job of installing the carpet. They answered every question I had. Thanks Carpet Mart
5.0
6 months ago Drue helped us in the store to chose the carpeting that best suited our needs. We recarpeted two large bedrooms and a hallway and wanted to do the job in two installations due to the moving of a large amount of furniture. They worked with our schedule and never made us feel pressured to do the job all at once. Jack, and his two sons, Jackie and Tanner, moved the last of the heavy pieces of furniture and afterwards moved everything back including pieces that we had moved. The installation was perfect and I am very satisfied with both the selection of the carpet and the installation. What impressed me was the cheerfulness of Jack and his team and how they were careful with our furniture and the woodwork. They also cleaned up behind themselves and vacuumed not only the new carpeting but everywhere they walked. Their efforts saved me a ton of work.
5.0
6 months ago We origionally started out with another carpet company and it was a nightmare. Many things went wrong and a month went by with still no carpet! We called Carpet Mart and withing 2 days of calling we had our carpet installed. Everythig was a breeze and such friendly and efficient service. It was such an easy experience from the Salesperson to the carpet Installers. Speaking of the carpet installers: they were very professional, very nice, knowledgable, and made sure I was happy with the results. I highly recomend them and will be using them again for my upstairs. Thanks guys!!!
5.0
6 months ago I felt comfortable from the time I entered the store and was greeted immediately by Jake. He patiently answered all of my questions, and addressed my concerns about flooring for my basement. Within days, the measurements had been taken, the price determined, and an installation date was established. All communication was timely. The installation team- Mike, Mike, and Brian-were all friendly and pleasant as well as quick and efficient. I would definitely recommend using Carpet Mart for your flooring needs! In fact, I am already anxiously awaiting the time in the near future that I can use this team to replace my living room floors!
5.0
6 months ago Good selection, fast installation. Very Happy!
5.0
6 months ago My experience with carpet mart was 5 star from start to stop. Milton was especially helpful in our carpet selection. We never felt rushed or pressured in the process. The installation crew was top notch. Trevor, Clayton, Jason and Luke were professional, skilled as well as courteous. I have not worked with a company in a long time that showed so much professionalism, quality in workmanship and just a pleasure to work with.
5.0
6 months ago Today our new carpet was installed. We are very pleased and thankful for a job well done. We visited carpet mart several months ago to select carpeting for our basement remodeling project. Our salesman Drue Felts was helpful, knowledgable and articulate in explaining the qualities of the many carpet samples. When he came to measure he was professional, efficient and thorough. The installation team Clay, Alan, and Adam arrived on time and were polite and professional. They were friendly and began working immediately and worked steadily the entire day. This was a large job with multiple rooms, cuts and turns that required time and experience. This crew handled this installation with efficiency and competence. They were very neat and cleaned up after themselves, and they definitely represented Carpet Mart well. Thank you for your courtesy, expertise, and respect for our property and home.
4.0
6 months ago The guys came in and did a wonderful job of moving things and placing thing while placing carpet in my basement. It's like I have a new room now after the job they did.
5.0
6 months ago I always choose CarpetMart. All of the people there are so easy to work with. They provide prompt, quality service from selection to installation.
5.0
6 months ago Many thanks to our salesman Jake for all his good information and help in choosing our carpet.Also I want to thank Jake and his manager for getting our carpet installed so quickly- great service!! We also want to thank Trevor,Clayton,Jason and Luke for the beautiful job they did installing our carpet.They were right on time and were very courteous! Many thanks to their great team! All in all we were very pleased and will definitely shop at Carpet Mart again !
5.0
6 months ago A really good experience from beginning to end. Christian was very helpful in helping us find the right carpet and color and allowing us to take samples home to look at. With the sales and discounts, we got a better product at a lower price than we had expected. Clay, Alan, and Adam were great during installation. We were doing the entire 1st floor, so a lot of moving furniture back and forth which they handled well and got everything back in the correct position. Had some newly painted walls which I was worried about but didn't see a mark on anything. Impressed with the quality of the installation.
5.0
6 months ago Outstanding service. Kimberly listened to our description and picked out several choices. After our selection the process was very stress free. They kept us updated and the installers Adam and Michael where very professional. We will be back with our upcoming projects.
5.0
6 months ago We were so pleased with our experience at Carpet Mart. The sales staff are extremely knowledgeable and helped us to stay within our budget. They came out and installed within a week. The install team did a great job. They were professional and friendly. They left the house clean and the carpet looks fantastic! I will definitely recommend Carpet Mart to anyone looking to buy carpet.
5.0
6 months ago Very pleased with our purchase. Guys who laid the carpet were very polite and accommodating. They did an excellent job. Our sales rep, Jake Hightower, was helpful and polite.
5.0
6 months ago Our Salesman, Christian, was careful, patient, and very helpful in helping us choose the right materials. Our installers, Mike, Brian, and Mike were extremely skillful, accurate, and expert with a perfect install of a very difficult pattern. We could no be more pleased with the entire experience.
5.0
6 months ago I meant to do this months ago I’m sorry for taking so long. I had carpet installed over six months ago. The carpet is great! Aaron was very helpful with offering several options, and the guys worked fast and where very friendly. I’ll be back fo my next purchase one day
5.0
6 months ago The guys did a great job.
5.0
6 months ago I have bought a carpet from Carpet Mart three times and every time they deliver the best quality carpet and service. We had Milton Drue, Jackie, and Jack Tanner install our carpet and they did a great job. Thank you so much for all your hard work, we appreciate it. Thanks, Izudin
5.0
6 months ago I am very pleased with my carpet and the price that Milton gave me. The installation that Willie completed went fast and he didn't scuff any of the recently painted walls.
5.0
6 months ago They are the best carpet business in Louisville. Carpet Mart will have all my carpet business from now on and I highly recommend them to anyone. Jake was so patient with me as I changed my mind several times. Aaron and Bruce were so understanding. The installers, Trevor, Clayton, Jason & Luke did an A+ job!
5.0
6 months ago The Carpet Mart family made my experience buying carpet and laminate a pleasant one. From the time I walked into the store through the time the installers (clay and alan) were finished, I felt like my project was as important to them as it was to me. Aaron worked with me until I found exact flooring I wanted. The installers were friendly and professional. I highly recommend Carpet Mart to anyone shopping for any kind of flooring.
5.0
6 months ago Clay, Alan and Adam did a fantastic job. I would highly recommend Carpet Mart.
5.0
6 months ago Clay, Alan and Adam did a great job. Very professional and got it done quickly. The carpet looks great.
5.0
6 months ago The positive experience with Carpet Mart started when we met Christian at the store on Shelbyville Road. We quickly found the style carpet we needed and proceeded to have an appointment time setup. Our installers, Mike, Brian and Bucky were a pleasure to work with. We thought we would need to do paint touch-up to baseboards following the install but found zero problems. Just a great job all around. We will return to Carpet Mart again, no doubt, for any future flooring needs. Thanks Team!
5.0
6 months ago Excellent customer service! The installers were excellent, they took their time and did a good job. Very friendly. I️ would definitely recommend Carpet Mart to friends.
5.0
6 months ago Great job AGAIN.
5.0
6 months ago Milton was great and took the time and explained all the different types of carpet and options. I will be back because of him from a sales standpoint. I left buying more carpet etc. because he discussed the value of each product. The installation team was great Mike, Mike and Brian! They were on time and very clean. They took time to make sure things were neat, before they left.
5.0
6 months ago We are very happy with the service we received using Carpet Mart. It has by far exceeded any carpet installation we have had from other company's. Our installation team Jackie, Jack Tanner were just awesome. I will always use Carpet Mart in the future and highly recommend them.
5.0
7 months ago Great selection to choose from in the store. Bruce and Jake answered all my questions and were very helpful in making my selection. The installation crew did a great job as well!
5.0
7 months ago We purchased flooring and installation for our new home. Jake worked with us in-store to provide pricing, recommendations, and quotes. He was very supportive, and at no point did we feel pressured in any way. The installation was estimated at 3-4 days, but was amazingly completed in 2. We had an issue with a few spots, and Mike and his team came back out and touched up those spots. Would definitely use Carpetmart again.
5.0
7 months ago It was a pleasure dealing with the entire Carpet Mart staff. I found the many Sales reps to be helpful and attentive to my needs. My installers, Clay and Alan, were prompt and courteous. It was a pleasure working with these professionals. I have already recommended Carpet Mart to some of my friends.
5.0
7 months ago Charlie and Nick put down our new floor and I cannot say enough about how hard these young men worked. Despite the long grueling day they put in they remained energetic, professional, and polite. The floor looks absolutely amazing. They even left the area cleaner than they found it.
5.0
7 months ago I Highly recommend Carpet Mart Great company to work with we have used Carpet mart 3 or 4 times now and not one of the home improvement centers come close to the level of attention Carpet mart gives to its customers affordable and speedy installation Clay was our lead installer on the carpet and we couldn't be happier with the work his team did Thanks to Carpet Mart for taking such good care of our needs with lots of personal attention Mike T- Mike B and Brian did laminate flooring they displayed the same passion for my home that I have I wasn't just the next name on the list I'm grateful for the care they put into the laminate installation
5.0
7 months ago My carpet is beautiful The installer were amazing. They were so careful with my furniture and they did a great job. I’m so pleased !! Better than expected
5.0
7 months ago Last year, we worked with Carpet Mart to carpet our master bedroom. The project went so well from purchase to installation that we returned when it was time to carpet our finished basement. The same salesman, Jake, once again helped us pick the right carpet with zero pressure. He is a top-notch professional. Everyone at the store was friendly and helpful. The gentlemen that came out to install the carpet did a great job. It looks amazing! I highly recommend Carpet Mart. I feel they sell great looking reasonably priced, quality flooring. We will be back when we tackle our kitchen remodel. Thanks again Carpet Mart!
5.0
7 months ago Great company to buy flooring Bruce is very well educated on flooring and he will help to find the best flooring for your current needs.
5.0
7 months ago From working with Bruce to select my carpet, arranging for financing and expert installation by Clay, Alan, Adam and Zach, it has been a delight! I highly recommend Carpet Mart to anyone looking for quality in products and service.
5.0
7 months ago Everything went as planned, even though we requested a rush job. Sales person was terrific in helping me choose the style and quality of carpeting I needed. Installers were quick, tidy and pleasant.
5.0
7 months ago I've ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack and Tanner did a fantastic job and were very professional. I wouldn't consider buying carpet anywhere else!
5.0
7 months ago I've ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack and Tanner did a fantastic job and were very professional. I wouldn't consider buying carpet anywhere else!
5.0
7 months ago I've ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack ...
5.0
7 months ago Charlie and Nick of the installation team were respectful, knowledgeable, kind and very professional! They showed me that they appreciated the work and i had the utmost confidence in them. They're workmanship was excellent.
5.0
7 months ago Excellent product at a very reasonable price. Service and installation of carpet was great! I would highly recommend them.
5.0
7 months ago This customer did not leave a comment.