CARPET MART

5.0
|
919 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
919 Reviews

Reviews


5.0
yesterday Very pleased with our new carpet. Looks and feels great! Our salesperson, Christian was wonderful and our installers Adam & Michael were very professional, friendly and did a great job!!
5.0
yesterday We had a great experience getting a carpet runner installed with Carpet Mart. We LOVE it- it's super soft and they did a great job. We're very happy with it.
5.0
3 days ago All staff were professional and knowledgeable. Job completed exactly on time. Highly recommend.
5.0
3 days ago All staff were professional and knowledgeable. Job completed exactly on time. Highly recommend.
5.0
3 days ago We had a good experience with Carpet Mart. We recently got new carpeting in our bedroom and bath and dining rooms. Kimberly gave us a good price and answered all our questions. The installation went well. The carpet looks great. We will buy from Carpet Mart again when we need to replace more carpeting
5.0
5 days ago the sales rep Milton was very genuine and helpful. After ordering... the communication was huge for us letting us know the status of our order, confirming the installation date as well as where they would begin working day 1 so we could prep correctly. The installation team, Willie and Kevin plus another was great. Very impressive with a sense of workmanship. kudos across the board.
5.0
last week Called up, spoke with Bruce, ordered carpet over the phone, was very pleased with price and carpet was down in 4 days! Nick and Zane were very fast, efficient, respectful everything we could have asked for, 3 rooms of carpet completed in about 3 hours. Thanks guys, if I need carpet again, will only buy from carpet mart.
5.0
last week Outstanding customer service! My wife and I had been working with Lowe's for nearly 2 months to get two rooms and the staircase in our new house carpeted, but were getting nowhere. In frustration my wife called Carpet Mart on Friday and set up an appointment to have our rooms measured the following Monday. Aaron came out on time and was very thorough in answering the questions we had, even taking the time to provide advice concerning our basement floor--fulling knowing it wasn't going to be included in his quote for carpeting. The same day my wife and I visited the showroom and worked with Kimberly to pick out our carpets, a process that she made stress-free. Since our choices were in stock, Carpet Mart was able to install the next day. Nick and Zane arrived Tuesday morning and made quick work of our rooms and stairs, finishing in a little over 3 hours. Needless to say, my wife and I are extremely pleased with the experience--3 business days!--and we both highly recommend Carpet Mart to anyone looking for new flooring. As someone told us after-the-fact, "If you need flooring, go to a flooring store." We couldn't agree more.
5.0
last week My wife and I had been working with Lowe's for nearly 2 months to get two rooms and the staircase in our new house carpeted, but were getting nowhere. In frustration my wife called Carpet Mart on Friday and set up an appointment to have our rooms measured the following Monday. Aaron came out on time and was very thorough in answering the questions we had, even taking the time to provide advice concerning our basement floor--fulling knowing it wasn't going to be included in his quote for carpeting. The same day my wife and I visited the showroom and worked with Kimberly to pick out our carpets, a process that she made stress-free. Since our choices were in stock, Carpet Mart was able to install the next day. Nick and Zane arrived Tuesday morning and made quick work of our rooms and stairs, finishing in a little over 3 hours. Needless to say, my wife and I are extremely pleased with the experience--3 business days!--and we both highly recommend Carpet Mart to anyone looking for new flooring. As someone told us after-the-fact, "If you need flooring, go to a flooring store." We couldn't agree more.
5.0
last week Christian helped us decide our best option for the LR carpet and provided us with a quick install date. Nick Zane were very polite and very efficient. Worked like a meticulous team. They removed the furniture and got the carpet installed, swept the carpet, replaced the furniture and cleaned up all with in 2 hours from start to finish. Definitely will return to purchase the rest of my flooring for the other rooms.
5.0
last week I had three bedrooms carpeted including a master bathroom area and walk-in closet. Christian, the sales staff, was eager to help and followed up with me continuously from the measurement date to the date of install. Jackie, Jack, and Tanner were the installers and they did an excellent job. I found them to be very thorough, from tearing out the old carpet, to the clean-up after the new carpet was installed. My overall experience was very positive and I would gladly recommend this group.
5.0
last week Christian was very easy to work with, knowledgeable and helpful. Instillation was scheduled to meet our schedule and Charlie and Nick did a great job completing a large installation in one day. They worked well together and produced an excellent product.
5.0
last week Jack, Jackie and tanner did a great job for me . I have used carpet mart many times in my home and they never disappoint from the store salesman to the man who measures down to the phone calls and the installers I will use them again
5.0
last week This is our 4th time buying carpet from Carpet Mart. Our salespeople Bruce Jones and Teresa were so helpful and informative. The installers Adam and Michael were very careful and accommodating. The carpet is so comfortable and looks amazing. Thanks for another job well done!
5.0
2 weeks ago EXCELLENT!!! I had my entire second floor carpeted, along with my master bedroom and walk-in closet. I was referred to Carpet Mart and from the minute I walked in to the installers leaving, was nothing but excellence. I gave Bruce my "needs", Christian showed me what he had picked out and I went with his choice. Charlie, Nick and Mike were my installers and were professional, and more than willing to help me out, pleasant, and just an all round team to have in my home! Thanks, Carpet Mart.... I will be back when I need more carpet!!
5.0
2 weeks ago We just used Carpet Mart for the first time. The experience was awesome! Christian was very informative and helped us choose the right carpet for what we were trying to do. The installation team of Nick and Zane was great. They were fast, efficient, and will be asking for them again! Had a great experience all together!
5.0
2 weeks ago Kimberly was a fantastic sales person. She helped us every step of the way to choose an excellent carpet. The installation team of Willie and Kevin were awesome. They installed the carpets exactly as we wanted. They both were efficient and friendly.
5.0
2 weeks ago The sales staff (Jake) and installers (Adam and Michael) were professional and friendly. It is obvious that they take pride in what they do. No complaints
5.0
2 weeks ago Jacky and Jacky and Tanner did a wonderful job replacing my stair carpet. They were very pleasant and cleaned up well afterwards. Thanks so much!!
5.0
3 weeks ago I had a wonderful experience purchasing carpet at Carpetmart! Jake Hightower was a knowledgeable and helpful sales associate; he was extremely efficient in arranging all of the details to allow for a timely installation. The carpet installers, Clay and Ricky, were great to work with. They were timely in their arrival, pleasant and meticulous in their work.. I would highly recommend Carpetmart to anyone I know looking to purchase carpet and other floorings.
5.0
3 weeks ago Nick and Zach, did a wonderful job. The carpet looks great. I would purchase carpet from carpet mart again. Thanks
5.0
3 weeks ago Excellent service, very competitive pricing, friendly staff and quality installation team. Very pleased with the whole experience at Carpet Mart!
5.0
3 weeks ago I worked with Christian, and Kimberly while Christian was on vacation, at the store to help me decide which carpet to purchase. Kimberly had samples sent to me to facilitate my decision. Jimmy Jones' installation team was very professional when they installed the carpet. The carpet looks beautiful.
5.0
3 weeks ago Our project could not have turned out any better. Linda and I are very excited about the amazing improvement the carpet and tile made to our home. We have used carpet mart two previous times and each time were very pleased. Charlie, Nick and Mike are the best. They were friendly, considerate and professional. Their work shows the high standards they believe in to get a job well done.
5.0
3 weeks ago John and his son,also named John, did an excellent job installing our kitchen floor. They worked meticulously to insure that the installation was perfect. W give them our highest recommendation.
5.0
last month Charlie, Nick & Mike were hands down the best home improvement crew I ever worked with. First-class guys with great attitudes and exceptional professional skills. We are perfectly pleased with the job.
5.0
last month Carpet Mart on Shelbyville Rd, Louisville, Ky just recently installed new carpet in all 3 of my bedrooms and living room. They also installed Vinyl Plank flooring in my kitchen, dinning room, and hallway. Drue, our salesperson at the store was very helpful in helping my wife and I on picking out the carpet and vinyl plank flooring we wanted. Bruce came out to our home and measured all the rooms, figured out how much of each, the carpet and vinyl flooring we needed. The guys that installed both, the carpet and the vinyl plank flooring, Charlie, Nick, and Mike did an excellent job. They were super friendly, courtious, professional, and very knowledgeable on the products, and again, did a super job on the installation. I would recommend anyone who is in the market for carpet or flooring to diffinitely to see the people at Carpet Mart on Shelbyville Rd, Louisville Ky. Great people to deal with and great installation crew.
5.0
last month Yet another great job!!!
5.0
last month Yet another great job!!!
5.0
last month Salesman was knowledgeable. Installation guys were awesome.
5.0
last month We had carpet installed by you guys 2 years ago and we loved the carpet and service so much we came back when we needed some more carpet. I specifically asked for John and John as they did such a wonderful job the first time and I was so impressed by their skill at making my carpet look amazing and so professional. This time they have again done an excellent job, extremely pleasant guys and felt totally at ease knowing the job would be done perfectly thanks!
5.0
last month Second time we have used Carpet Mart. They did our basement 2 years ago and didnt hesitate to go back when we needed more carpet. I asked for the same installers John and John as they had done such an excellent job before. I ordered carpet on Saturday and they were able to install on Tuesday! They again did an amazing job. Super nice professional guys who I totally trusted to do a first class job!
5.0
last month We were very please with the level of care that we received from both the Salesperson (Christian) as well as the Installation team (Nick And Zane). My father recently passed and this is a very difficult time and it was so good not to have any more problems along with our grief. The carpet looks great and it was done in such great time! Thanks again, Mike & Pam
5.0
last month Milton helped me pick out the carpet and was very knowledgeable and informative about the types of carpet and flooring they carried. He help me pick out what I was looking for and was able to work around my busy schedule and come measure my house late in the evening. As if that wasn't enough I told them that I wasn't going to be free accept on the 4th of July. Milton said no problem and sent a crew of 3 super friendly contractors Charlie, Nick, and Mike who did an outstanding job. They showed up on time and did the entire house with in 6 hours. All three of them were clean and professional looking. And left the place just as clean as they found it. I will definitely do business there again in the future. My housr looks awesome, thanks guys!
5.0
last month Milton helped me pick out the carpet and was very knowledgeable and informative about the types of carpet and flooring they carried. He help me pick out what I was looking for and was able to work around my busy schedule and come measure my house late in the evening. As if that wasn't enough I told them that I wasn't going to be free accept on the 4th of July. Milton said no problem and sent a crew of 3 super friendly contractors Charlie, Nick, and Mike who did an outstanding job. They showed up on time and did the entire house with in 6 hours. All three of them were clean and professional looking. And left the place just as clean as they found it. I will definitely do business there again in the future. My house looks awesome, thanks guys!
5.0
last month Milton helped me pick out the carpet and was very knowledgeable and informative about the types of carpet and flooring they carried. He help me pick out what I was looking for and was able to work around my busy schedule and come measure my house late in the evening. As if that wasn't enough I told them that I wasn't going to be free accept on the 4th of July. Milton said no problem and sent a crew of 3 super friendly contractors Charlie, Nick, and Mike who did an outstanding job. They showed up on time and did the entire house with in 6 hours. All three of them were clean and professional looking. And left the place just as clean as they found it. I will definitely do business there again in the future. My house looks awesome, thanks guys!
5.0
last month test
5.0
last month Great experience with Carpet Mart. I purchased my carpet on Tuesday afternoon and was installed on Thursday morning. Great customer service from Jake my Salesperson! Jake answered all of my questions and was very knowledgeable regarding my carpet needs. Great installation team!! Thank you, Clay and Ricky for an outstanding job! They gave me a call prior to arriving and very friendly while on the job. They did a great job installing our carpet. We love out new carpet and will return to Carpet Mart to purchase more carpet!
5.0
last month Nick and Zane did an awesome job with the install. The carpet looks and feels great!
5.0
last month Nick and Zane were courteous, friendly, and timely. They did a great job with the installation. The carpet we selected from carpet mart looks and feels great. We had it installed in our basement (which was previously dark and dingy) and the carpet really helped make the space feel like home!
5.0
last month WE ARE SO PLEASED ON THE INSTALLATION OF OUR SUNROOM CARPET. YOUR INSTALLERS WERE ON TIME AND READY TO GO. YOU SENT THE THREE MEN THAT WERE ABLE BODIED TO MOVE OUR VERY HEAVY SOFA'S. THEY WERE VERY KNOWLEDGEABLE AND VERY POLITE. VERY PLEASED WITH THE WORK AND WOULD RECOMMEND YOUR STORE AND STAFF TO ANYONE. THANK YOU FOR A JOB WELL DONE.
5.0
last month Drue was great! We had a flood and was able to effortlessly get new carpet. This is our second purchase and will use them again
5.0
last month Good job, fair price.
5.0
last month Great experience! Fast, easy, and great customer service. Our installers, John and Johnny, were early and I had not completely cleared the rooms out. They helped me without hesitation. They were respectful and professional. Carpet looks great and they cleaned up everything! Thank you!
5.0
last month Nick and Zane did an outstanding job installing our carpet. Jake, our in store salesman, was very helpful and patient with us. All of them were professional, fast and efficient!! Thank you for a job well done!
5.0
last month Our first experience with Carpet Mart has been great. Our salesperson Jake and the installation team, Nick and Zane, were all very friendly and efficient. Satisfied customers!
5.0
last month Carpet Mart was very nice to work with. The three installers were very competent and careful not to damage walls, etc. They were very neat and went above and beyond to accomplish installing carpet in our two upstairs bedrooms. I would recommend Carpet Mart to anyone!
5.0
last month Carpet Mart has a spacious showroom with lots of natural light. Bruce helped us pick out the carpet and supplied samples of colors. A few days later, the installers (Nick and Zane) arrived on time to remove the old carpet and install the new carpet in two bedrooms with closets on the second floor. They were courteous, professional, efficient, and fast (less than 2 hours). Everyone we dealt with was friendly and helpful. Overall Excellent experience. Highly recommend!
5.0
last month Carpet Mart has a spacious showroom with lots of natural light. Bruce helped us pick out the carpet and supplied samples of colors. A few days later, the installers (Nick and Zane) arrived on time to remove the old carpet and install the new carpet in two bedrooms with closets on the second floor. They were courteous, professional, efficient, and fast (less than 2 hours). Everyone we dealt with was friendly and helpful. Overall Excellent experience. Highly recommend!
4.0
last month Greeted immediately upon arrival by knowledgeable, professional Kimberly Grant. She was patient as I asked for clarification on her carpet buzzwords. Kimberly is efficient and made sure I left with all the materials including quote, in depth printed descriptions of carpet buzzwords and FREE sample swatches of two carpet types discussed for reference. I WAS disappointed with what I felt was an extremely low contractor discount, as I offered to provide proof on which she could base discount. Previously I have received at the very least 5% more of a discount and just recently 10% additional discount as I own and manage several single family homes and investment properties. I was also disappointed with the her prediction longevity of the product. Sadly, Kimberly though I enjoyed your expertise and turn around time of install, I believe the comprehensive price for this particular project makes Carpet Mart product pricing even with discount prohibitive.
5.0
2 months ago Had carpet installed in our basement this morning by Clay, and Richard. Arrived at 8am, like we had planned, and got right on it. Tough time getting the carpet down a narrow and steep stairway, but handled it just fine, and our basement looks great. Very happy with the whole process.
5.0
2 months ago Mycarpetmart.com is the best. Bruce Jones helped me pick out the carpet, answered my questions, followed up if I had any additional questions, made the appointment, Nick and Zane showed up on time and ready to work. Three bedrooms, old pad and carpet removed quickly and new pad and carpet laid meticulously. They cleaned up after themselves and asked for my feedback. I am very very pleased. I will certainly use them again . Thanks Guys
5.0
2 months ago Installers were on time,pleasant and did a great job!
5.0
2 months ago CarpetMart was excellant. I came in on a mission for a good deal on nice new carpet amd they helped me speedily and my carpet was installed within days! Nick and Zane were both friendly and professional. They treated me and my home with respect. I highly recommend CarpetMart amd their team!
5.0
2 months ago This was my first purchase from carpet mart and it was a very good decision. From the start Christian my sales person worked with me to make sure I got everything I was wanting. My installers were Jack, Jackie, and Tanner and were very polite, courteous and professional. All of the employees I dealt were made my purchase very enjoyable. I will definitely be using them again.
5.0
2 months ago Pleased with the whole experience! Would gladly recommend you folks to anyone. Dave and Joyce,Blair
5.0
2 months ago This customer did not leave a comment.
5.0
3 months ago Clay, Adam, & Will were early, but they called ahead for permission to come early. They were professional, well organized, efficient, and installed the carpet correctly and well. They did a fine job
5.0
3 months ago Great people to work with. Great selections, Great prices too. Also we thoroughly enjoyed the installers Adam & Micheal.
5.0
3 months ago The salesperson Drue was courteous and professional. The experience felt very personal; like working with a great neighbor. Nick and Zane arrived at the house on the scheduled day on time and ready to work. They were friendly and personable but still stayed on task. The carpet looked great when they were finished and they went the extra mile by vacuuming and making sure there was absolutely no mess. I will definitely use them again!
5.0
3 months ago This is the second time I have utilized Carpet Mart and their installers for a multi-room carpet installation. I am very pleased with the product, customer service and the work performed. Great job to Jake in sales and John and John (installation team)
5.0
3 months ago Nick and Zane were very professional and helpful during installation. Thanks!
5.0
3 months ago Excellent Job, very satisfied and would use again.
4.0
3 months ago My family has bought carpet from Carpet Mart for many years. The salespeople have always been no pressure and helpful. Clay, Adam and Will recently laid two rooms of carpet for us and did a great job. They were efficient and professional, and the results transformed the rooms!
5.0
3 months ago We recently had Carpet Mart remove the builder's carpet from the master bedroom and install engineered hardwood to match the hardwood in the adjacent room. Since 6 years have passed since the original installation, it was impossible to find a perfect match. However, if we don't point out the difference, no one can tell. I can't say enough good things about this experience. From the salesperson ( Drue) to the installers ( Nick & Mike), happened as intended. This is the third experience we've had with Carpet Mart and each time they've worked with us has been a perfect experience. They carpeted our basement and bound rugs for us in the past. We highly recommend Carpet Mart!
5.0
3 months ago Very good experience, great installation, also call when on their way and show up at time we agreed upon! Recommend Carpetmart!
5.0
3 months ago Great job! I love my carpet! Thanks so much..... I will be back!
5.0
3 months ago This is my first experience with CarpetMart and my salesperson Drue and the installation team of Adam and Michael was wonderful. The carpet looks great and I would recommend the store and their products
5.0
3 months ago I loved my experience with Carpet Mart. Which is what brought me back a second time! I was taken care of from start to finish. The people are top notch, the prices are great, and the carpet in my basement looks amazing. Everyone at Carpet Mart is super easy to work with from the sales guy, to the guy that measures your room, to the scheduler, to the installers.
5.0
3 months ago We had carpet installed in 2 bedrooms today and could not be more pleased. From the minute we walked into the show room 3 weeks ago until the installation crew left a few hours ago has been a truly great experience. Kimberly was a huge help when picking our our carpeting. Thank you Kimberly. The install team was Jack, Jackie and Tanner. They are just the best! Hard working. Very professional. I can't say enough good about them. I would recommend Carpet Mart to anyone. We will go back when we are ready to put carpet in the final bedroom!!
5.0
3 months ago Another great job! We'll keep coming back!
5.0
3 months ago Always a professional and courteous staff, and patient as well. I'm the customer who isn't sure what I want, but I'll know when I see it. Christian allowed me to wander, answered my questions, and allowed me to make the decision that was right for the room. When I expressed a concern the week after initial install, Bruce and his crew didn't hesitate for a second to offer to make things right. Looks great! Changed the personality of the room, and adds warmth and value to the home. Great job gang!
5.0
3 months ago Thanks for such fast and wonderful service!!
5.0
3 months ago We had carpet put on our stairs and two landings and it looks amazing! Nick and Zane were on time and did a wonderful job!
5.0
3 months ago Worked with Christian who was great to work with. Many options were given to choose from. Installers came our when promised and were very professional and thorough. Installers were John & John. Fantastic Crew. Strongly recommend Carpet Mart, and will certainly do business with them again!
5.0
3 months ago Everyone involved with my getting the carpet did a great job. Special thanks to Drue, ,Adam, & Michael .I look forward to working with you again for all my flooring needs.
5.0
3 months ago We've had Carpet Mart provide and install carpet in our basement, carpet on our stairs and laminate in our living room. We've been extremely pleased with their materials, the install and the professionalism with their installers. So it only made sense for us to contact Carpet Mart again when we decided to remodel our kitchen, laundry room and master bedroom. We had the living room laminate extended throughout and couldn't be happier with the results. Charlie, Nick and Mike B were great during the install. They have a great work ethic, want you to be happy and are focused on making things look perfect. I have been recommending everyone I know to check out Carpet Mart,
5.0
3 months ago Drue provided the best customer service experience I think I have ever received from anyone. I will always use Carpet Mart and recommend to everyone!
5.0
3 months ago I was very pleased with the overall experience that I had at carpet mart all the way from sales to installation. Adam and Michael did a great job on the installation and worked very quickly. The carpet turned out beautiful and I highly recommend this company for anyone buying carpet. Everyone was very helpful and friendly.
5.0
4 months ago You all did a fantastic job. Kimberly and Jake helped me find the carpet that best matched an existing carpet in my house. You scheduled installation immediately and had it installed within days. John and John, the installers, called before they arrived and got there right on time. They were friendly and did a great job. They finished quickly and cleaned up well. I highly recommend the Carpet Mart team.
5.0
4 months ago We had carpet installed in our family room ,down stairs bedroom, closet and small area outside the bedroom and two set of stairs. Linoleum In the foyer, I was amazed at how quickly they were able to the job. Charlie, Nick and Mike each had their own purpose but work very well together and were able to make my house look absolutely gorgeous. This is the place to go for your next carpet update. We were very pleased from Kimberly who assisted us with picking out what we wanted, to Aaron coming when it was convenient for us, to measure, to Charlie, Nick and Mike who came on a Saturday to install. They encountered a few problems but were able to find a resolution that made all the thresholds look awesome. The carpet quality is excellent . My home is beautiful and I thank Carprt Mart for that. All were very professional and I recommend them to everyone. They definitely earned our business.
5.0
4 months ago This was my first experience with Carpet Mart after being referred by a friend who also has rental properties. Service was extremely courteous from the initial contact to installation. We will be referring and return customers!
5.0
4 months ago John and Johnny installed carpet in my basement and did a wonderful job. Aaron sold us the carpet and was very patient and helped us to find the best style and value. This is the 3rd time I have used Carpet Mart and I strongly recommend them.
5.0
4 months ago From Jake to the installation team of Nick and Zane a professional job beginning to end.
5.0
4 months ago I received excellent service from the time I walked in--from Kimberly guiding me through selection and great and caring advice from Bruce and Aaron.. They clearly knew their business and made sure I got the carpet I needed--even gently guiding me away from a very expensive selection that they knew wouldn't work in my home. Installation by Charlie, Nick and Mike was great and done more quickly than estimated. Thanks to all!
5.0
4 months ago We want to say thank you to our helpful salesperson, Jake. Also, we want to thank our installation team, Adam and Michael, for a beautiful job. Everyone we dealt with were professional and helpful. We couldn’t be happier with our new carpet!
5.0
4 months ago I recently purchased carpet for my basement. The service and quality of work from carpet mart was outstanding. I will use them for any carpet I need in the future. Again outstanding service!!!
5.0
4 months ago We had only a week to select our carpet and install it. Went to the store Monday morning and bought it. Tuesday afternoon it was installed. Could not have received better, or faster, service.
5.0
4 months ago Nick and Zane were very polite, efficient and professional!! Was one of the best experiences I've ever had from Christian at the store and the install of my carpet. I've recommended your company to my best friend who is selling her home as well. Thank you very much!!
5.0
4 months ago Great service. Nick and Zane showed up on time, and were very friendly. They installed our carpet quickly and did a great job. Would use them again!
5.0
4 months ago Excellent quality from the ordering process to the installation. They worked late on a Friday to get the job completed. Super satisfied. A special thanks to Jake, Charlie and Nick.
5.0
4 months ago Richard installed carpet on our stairs he was extremely professional, courteous, friendly and his work was exceptional! He did a wonderful job so happy with my new carpet!
3.0
4 months ago The installation team was outstanding. The sales lady was perfect. I give this company 3 stars because their website and sales add are very misleading. "it is all included" *See store for details. The details are that it isn't all included. My installation for 1 room was $150. That doesn't sound like it was included in the price.
4 months ago Thanks for your review. In reviewing our website, we state “See Store For Details” but that is only under the square foot price, not beside the “Yes, It’s All Included” which would make more sense since there are a few exceptions. We are in the process of redesigning our website and will make a note to add the change. Installation jobs that fall under 225 square feet are subject to a minimum for the trip and time. We really appreciate the feedback!
4.0
4 months ago Installation seems to be done well. Would recommend bringing your own vacuum next time instead of using ours & not leaving so many little scraps in surrounding areas (bathroom, hallway, etc). Overall happy with carpet/experience thus far.
4 months ago Thanks for taking time to share your comments with us. We expect that the installation crew should have their own vacuum and clean up very well. Your feedback is very helpful and we will use it constructively to do better in the future. We appreciate you and your business!
5.0
4 months ago Nick and Zane were wonderful! Very friendly, courteous and hardworking. Carpet looks great! Everyone in the store is always very nice and extremely helpful. We won’t shop anywhere else! Thank you for your outstanding customer service from start to finish.
5.0
4 months ago I purchased carpet and hardwood flooring from Carpet Mart. My experience with this company from start to finish was outstanding. Bruce and Jake were wonderful in helping me decide what to purchase. Both installation teams were awesome; on time, polite, professional and did an excellent job. Thank you for helping me make my home look great!
5.0
5 months ago Great experience from start to finish! Kimberly was terrific when I came to order and John and John installed beautifully without a scratch on the wall. I will definitely be a repeat customer. Thank you!
5.0
5 months ago Great experience from the day we walked in the showroom through the day the installer completed his work and left.
5.0
5 months ago Our salesperson, Christian was very knowledgeable and answered our questions quickly and accurately. The carpet installers, Adam & Michael were very professional. They arrived on time and worked quickly. It was obvious that the two men worked well together. We will definitely recommend Carpet Mart to our friends.
5.0
5 months ago Jake was friendly and patient. Mike was friendly and experienced, both did an excellent job and we were very pleased.
5.0
5 months ago We recently recarpeted our lower level (basement walkout & steps) and went to Carpet Mart because of the high amount of good reviews we saw online. We met with Christian and he was a very helpful and knowledgeable salesperson. Very nice too! In addition, the person who came to measure (Bruce?), and the installers (Trevor, Jason & Luke), were all very nice, very efficient, and very neat. I will certainly use them all again for any future flooring needs.
5.0
5 months ago I've used you guys before when Judy was there and that is why I came back. Even though she has retired John was great!. He was personable, the workmanship was excellent and he even cleaned up afterwards :-) I will be back I am sure and thanks for the excellent service!
5.0
5 months ago We had an excellent experience from picking out our carpet and matting to the installation. Our sales person Jake was outstanding , so helpful and knowledgeable to just easy to deal with. Our installation team of Jackie , Jack and Tanner were outstanding people to work with so professional and the nicest people to deal with. I would suggest request this installation team and the sales person.
5.0
5 months ago Our basement flooded and we needed to replace all of the carpet. Bruce Jones did a wonderful job informing us about the choices without it being overwhelming. Adam and Michael did a great job on the install. They were on time, polite, and even helped my husband move a few pieces of furniture back into place. We will definitely go back when we need carpet again.
5.0
5 months ago Outstanding experience from first contact with sales (Milton Shuffitt) through completed installation (Tom and Kevin). Very knowledgeable of the available products and am very happy with the Somerset hardwood that was recommended. Very competitive pricing. The installation went great. Very professional and high quality installers. We had previously purchased carpet from Carpet Mart and am very glad we came back for hardwood. We love the new floor.
5.0
5 months ago Outstanding experience from first contact with sales (Milton Shuffitt) through completed installation (Tom and Kevin). Very knowledgeable of the available products and am very happy with the Somerset hardwood that was recommended. Very competitive pricing. The installation went great. Very professional and high quality installers. We had previously purchased carpet from Carpet Mart and am very glad we came back for hardwood. We love the new floor.
5.0
5 months ago I found the staff very helpful and supportive. The installation crew were very prompt, worked hard and cleaned up too. I would recommend the staff remind customers that there of course will be some marks made on the baseboards. it makes sense that there would be.
5.0
5 months ago Excellent.
5.0
5 months ago Had vinyl flooring installed in kitchen and laundry. Charlie and Nick were very professional, clean and had it done in less time than expected. Great job!
5.0
5 months ago Awesome working with Carpet Mart. Sales was informative and very helpful. Phone calls keeping you informed . Installation crew was awesome . They do excellent work. Love my new carpet .
5.0
5 months ago Great experience and all staff I came in contact with were professional and helpful.
5.0
5 months ago Jason and Jason were timely, friendly and did a great job installing our stair carpeting!
5.0
5 months ago Aaron was great to work with at the store. After a long day of carpet shopping and not finding what I needed he was friendly, easy to work with and offered the right product and right price. Measurements and Installation were completed within a week and I was able to move into my "new to me" home with fresh new carpets. John and John were friendly and took them time doing the install. Very pleased!
5.0
5 months ago Aaron was great to work with at the store. After a long day of carpet shopping and not finding what I needed he was friendly, easy to work with and offered the right product and right price. Measurements and Installation were completed within a week and I was able to move into my "new to me" home with fresh new carpets. John and John were friendly and took them time doing the install. Very pleased!
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Charlie was awesome to work with from the initial quote through the install. Both he and Nick performed excellent work with minimal disruptions in a very short amount of time. The carpet looks great and we enjoyed Nick's and Charlie's personalities. Well done, carpet mart.
5.0
5 months ago Workers were very friendly and professional
5.0
5 months ago The installation team (Charlie and Nick) are excellent ambassadors for your company. They were professional, efficient and customer sensitive. Bruce Jones our salesman, was his steady, competent and friendly, as always.
5.0
6 months ago We recently had carpet installed throughout our upstairs. Charlie and Nick were professional, timely, thorough and courteous. Well done and thanks!
5.0
6 months ago Great work by salesperson Drue and installer team Mike T.
5.0
6 months ago Our carpet purchase and installation experience at Carpet Mart were exceptional. Extra attention to details, flexibility with our timing for install and the quality of the product and installation were all outstanding! Our installers, John and John were great to work with and I would highly recommend working with them.
5.0
6 months ago We are very pleased with the service we received. Our salesperson was very knowledgeable and helpful. The installation Team, Adam & Michael, were super.
5.0
6 months ago Adam and Michael were great installers, very careful and respectful of furniture moved and wood floors. Fast yet easy going. The sales guy Christian was great, very knowledgable, patient, took care in understanding what i needed. I plan on buying more carpet in the future and will look to Christian as my sales guy.
5.0
6 months ago From beginning to end this was a pleasant experience. Salesperson - Jake was great with helping us to pick out our carpet. Installation - John & John (Father and Son) were polite, fast and my carpet install was fantasic. My husband usually finds flaws or issues with home renovation work but he couldn't find a thing to complain about with the carpet installation!! I need carpet upstairs also and I will be using Carpet Mart and hopefully John & John for those services.
5.0
6 months ago We are very please with the carpet in our three season room. It was a please working with Christian through this process. The installation team, Clay, Adam and Will were very professional and did a great job for us. We will definitely recommend Carpet Mart and Christian to our friends.
5.0
6 months ago Very professional- clean and quick install. Friendly installers (Clay, Adam and Will)
5.0
6 months ago Super experience! Christian was great and Bruce always called me by my name. Chsrliecand Nick arrived on time, worked efficiently and were very pleasant.? Five stars all around.
5.0
6 months ago Very pleased with the service we received at Carpet Mart. The sales person, Christian, was not pushy and was truly interested in meeting our needs. Aaron came to our residence to take measurements and suggested honest recommendations to best meet our needs He was truly interested in what fit best and suggesting alternatives. The installation team of Charlie & Nick arrived on time and proceeded very professionally and efficiently to move furniture, tear out old carpet/pad and made sure to repair any squeaks before installing the carpet. The installation was a two day job and the end product looked great. Charlie and Nick returned all the furniture to the original place. They made sure to clean up after themselves and left no debris behind. I must say our experience with Carpet Mart was excellent. I must say thanks to Christian, Aaron , Charlie & Nick.
5.0
6 months ago Such a great place to do business with. Jennifer was easy to work with. Measurement was set up quick. Showed up right on time. Carpet was in and installed in a week. Nick, Adam, and Will were very professional and hard workers. Showed up on time. Did a great job installing carpet in our bedroom. Great experience from beginning to end.
5.0
6 months ago We are repeat costumers and another positive experience! Felt like everyone bent over backwards to make sure we were happy costumers. The carpet looks beautiful. The installers worked so hard and were so friendly and positive. Highly recommend Carpet Mart.
5.0
6 months ago My new carpet in my office looks amazing! The customer service was excellent and the installers (Mike’s team) did a great job. I will definitely be back to Carpet Mart!!
5.0
6 months ago John and son John did my install today. Polite, professional, and did a great job laying my new living room carpet. Will request them again when I do my other rooms!
5.0
6 months ago Service was exceptional. Drew worked with me to provide the floor covering I needed quickly and the installers (Charlie and Nick) were prompt and professional. Very pleased with my experience and would highly recommend Carpet Mart!!!
5.0
6 months ago Clay Adam and Will were an amazing installation team! Drue did a fabulous sales job as well. I would highly recommend Carpet Mart.
4.0
6 months ago Very good, on-time service. Courteous and helpful installers. Quality work.
5.0
6 months ago Recently we contacted CarpetMart about fixing some buckles in our upstairs carpeting that had been installed four years earlier. Bruce Jones didn't even bat an eye, but sent his team out within a couple of days to help us out. Clay, Alan, and Zach did a great job. They stretched, cut, and re-seamed those areas and they look great. Very polite and professional, and courteous. Even our dogs took to them right away :) We had spotted a couple of buckles and called. They found two more, one in the third bedroom and another in the entrance to walk in closet which we had not seen. Great experience! CarpetMart services what they sell and they do it with integrity. Will definitely go with them on our next carpet purchase. We are completely satisfied customers.
5.0
6 months ago Jake and Bruce provided excellent help to me. Bruce measured and answered questions in my home quickand efficiently. Jake made the purchase process easy and everyone in the store was friendly and helpful. I can’t say enough about installation day. They called to let me know they were on their way and arrived ready to go. Adam and Michael were awesome!! They did an A plus job and made sure my house was put back together before they left. They were professional and I had no doubt I didn’t have to worry about their work. My entire experience with Carpet Mart was positive and I would use them again for any flooring needs without hesitation. Thank you!!
5.0
6 months ago Your crew was a pleasure to work with , not to mention we are absolutely thrilled with our carpet! We had our entire condo re- carpeted and they took away the old carpet and did the complete installation with 3 floors of stairs in one day! Great job!
5.0
7 months ago I was a little taken aback at their prices when I first walked in, but then it was explained to me that that included EVERYTHING, from furniture moving to padding, to installation, and removal...EVERYTHING. I was impressed. All of the employees were very professional, and Drue helped us immediately. We chose the carpet quickly and changed our mind on the color and carpeting within 24 hours, it was no problem. From the time we walked in the door to having the finished product installed in our home (and we're talking a full basement, including two bedrooms and a set of stairs) was a forty eight hour turn around. The finished product looks amazing. We are going to use Carpet Mart again soon.
5.0
7 months ago Trevor, Jason and Luke did an extremely professional installation job and Jake was easy to work with during the selection process. We would recommend Carpet Mart to those looking to purchase and install any sort of floor covering.
5.0
7 months ago This was my second time using Carpet Mart. The first experience was so good that I did not hesitate to use their services again. They did not disappoint. The whole process was great from start to finish. World Class. You can't go wrong with these folks.
5.0
7 months ago This is my second time using Carpet Mart. My first experience was so good that I didn't hesitate to do business with them again. They came out today and installed my bathroom flooring. It looks great. The workers were careful not to scratch up my paint as they moved boards around. They cleaned up after themselves very nicely. The whole experience from picking out the flooring with a salesperson, to the installation was outstanding. One of my favorite things about Carpet Mart is their great communication from start to finish. Thanks again, Carpet Mart.
5.0
7 months ago When we first stopped in Carpet Mart, we were store shopping as much as carpet shopping. After visiting two other stores, we were convinced Carpet Mart was the right place. Our salesperson, Christian, was pleasant, helpful, knowledgeable and patient. Everyone we talked to in the store was the same. The installers were pleasant, quick, efficient, and did a thorough job of cleaning up after themselves. I am not in the habit of posting online reviews, but the experience at Carpet Mart was so good I felt I owed it to them to share.
5.0
7 months ago My son Eric Lundie ask if I would go over and sit while he gets his new carpet. These men Jackie, Jack, and Tanner did a wonderful job. From the front door letting them in until they left. The way the world is now days being in a house by yourself and three men come walking up the door you just hope everything safe and goes smooth. Great job guys...You get a 10 stars from me. I can only mark a 5 STAR.
5.0
7 months ago Kimberly Grant has been our salesperson for two different jobs. She is always kind, helpful, and very patient! Nick and Wes were our installation team. Both of these guys were very nice and professional. I would (and do) recommend Carpet Mart to my friends. Thanks to them, our home is looking better than ever!
5.0
7 months ago The installers were quick, did an excellent job, and were friendly and professional..
5.0
7 months ago Jackie, Jack and Tanner were are team of installers. We received a call letting us know that they were on their way to our house and showed up promptly. They were careful when bringing in the carpet and with a hallway with limited space were able to carry the carpet upstairs without marring the walls. They prepped the wall corners and handrail with tape to prevent this. The crew was friendly and explained how they were going to lay the carpet, where seams would be and if we were happy with what was going to be done. It was so nice to be kept informed on what was going to happen. We couldn't be more pleased with how it all went! After the work was completed, it was vacuumed and