CARPET MART

5.0
|
754 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-425-3022 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
754 Reviews

Reviews


5.0
2 days ago My salesperson was Jake for the 3rd time.. I have had a runner on my steps, wood in an upstairs hallway, and wood in a room off of master suite.. All jobs have been fabulous and done on time and they showed up on time. My installation team this time was Mike T, Mike B and Brian and they did an excellent job. Covered existing carpet to room that was being worked on , as not to dirty it and were efficient and did a great job. I cant thank Carpet mart enough. I will be back again!
5.0
5 days ago We could not be happier with the service we received at Carpet Mart. Our salesperson, Jake, was extremely helpful, patient, and polite. The installation team, Jackie, Jack, and Tanner did an absolute fantastic job with the carpet install. And we love the carpet!
5.0
5 days ago Installed carpeting in lower level of house, Bruce gave me great advice to make our selection process run smoothly. Addressed my concerns regarding moisture barrier, dampness issues. Aaron came out measured & further explained install & laid tape out on stairs so I had a visual to make sure I was sure! Drue had a sample sent to the house so I could be certain of my color selection. Charlie & Nick showed up prompt and went to work, all done before 4. I was pleasantly surprised with our thank you gift of popcorn & cleaner! Nice touch & excellent work, they guys even installed the transition strips I had purchased to edge the laminate flooring meeting up to the carpeting. So very pleased, thank you thank you thank you!! We will be back!!!
5.0
5 days ago Carpetmart has consistently given us lots of personal attention installers are much more knowledgeable and more caring than others we've had contact with at other businesses Mike T- Mike B and Brian put our laminate flooring in and worked with a passion as it was their homes they were improving very good prices items in store are displayed with simple prices easy to understand Carpetmart has become our first and only choice for flooring needs I would not use another company even if they had free installation I'm not willing to sacrifice quality of work and the quality of the installation team its my home and Carpetmart shares the passion I have for it Thank you
5.0
5 days ago We had carpet installed in our family room. We found the pricing to be good and the installation was very smooth. Bruce Basie was our salesman and also did our measurement. We were scheduled right away and there we no changes from the original schedule date. Clay, Alan and Adam arrived on time and got right to work. They were professional and had the job done in short order. We expected 8 hours, but it was done, vacuumed and furniture in place in 4 hours. I would highly recommend Carpet Mart for all your carpet needs.
5.0
6 days ago My carpet was installed today and it looks wonderful. The men that installed my carpet did a fabulous job of installing the carpet. They answered every question I had. Thanks Carpet Mart
5.0
last week Drue helped us in the store to chose the carpeting that best suited our needs. We recarpeted two large bedrooms and a hallway and wanted to do the job in two installations due to the moving of a large amount of furniture. They worked with our schedule and never made us feel pressured to do the job all at once. Jack, and his two sons, Jackie and Tanner, moved the last of the heavy pieces of furniture and afterwards moved everything back including pieces that we had moved. The installation was perfect and I am very satisfied with both the selection of the carpet and the installation. What impressed me was the cheerfulness of Jack and his team and how they were careful with our furniture and the woodwork. They also cleaned up behind themselves and vacuumed not only the new carpeting but everywhere they walked. Their efforts saved me a ton of work.
5.0
last week We origionally started out with another carpet company and it was a nightmare. Many things went wrong and a month went by with still no carpet! We called Carpet Mart and withing 2 days of calling we had our carpet installed. Everythig was a breeze and such friendly and efficient service. It was such an easy experience from the Salesperson to the carpet Installers. Speaking of the carpet installers: they were very professional, very nice, knowledgable, and made sure I was happy with the results. I highly recomend them and will be using them again for my upstairs. Thanks guys!!!
5.0
last week I felt comfortable from the time I entered the store and was greeted immediately by Jake. He patiently answered all of my questions, and addressed my concerns about flooring for my basement. Within days, the measurements had been taken, the price determined, and an installation date was established. All communication was timely. The installation team- Mike, Mike, and Brian-were all friendly and pleasant as well as quick and efficient. I would definitely recommend using Carpet Mart for your flooring needs! In fact, I am already anxiously awaiting the time in the near future that I can use this team to replace my living room floors!
5.0
last week Good selection, fast installation. Very Happy!
5.0
last week My experience with carpet mart was 5 star from start to stop. Milton was especially helpful in our carpet selection. We never felt rushed or pressured in the process. The installation crew was top notch. Trevor, Clayton, Jason and Luke were professional, skilled as well as courteous. I have not worked with a company in a long time that showed so much professionalism, quality in workmanship and just a pleasure to work with.
5.0
2 weeks ago Today our new carpet was installed. We are very pleased and thankful for a job well done. We visited carpet mart several months ago to select carpeting for our basement remodeling project. Our salesman Drue Felts was helpful, knowledgable and articulate in explaining the qualities of the many carpet samples. When he came to measure he was professional, efficient and thorough. The installation team Clay, Alan, and Adam arrived on time and were polite and professional. They were friendly and began working immediately and worked steadily the entire day. This was a large job with multiple rooms, cuts and turns that required time and experience. This crew handled this installation with efficiency and competence. They were very neat and cleaned up after themselves, and they definitely represented Carpet Mart well. Thank you for your courtesy, expertise, and respect for our property and home.
4.0
2 weeks ago The guys came in and did a wonderful job of moving things and placing thing while placing carpet in my basement. It's like I have a new room now after the job they did.
5.0
2 weeks ago I always choose CarpetMart. All of the people there are so easy to work with. They provide prompt, quality service from selection to installation.
5.0
3 weeks ago Many thanks to our salesman Jake for all his good information and help in choosing our carpet.Also I want to thank Jake and his manager for getting our carpet installed so quickly- great service!! We also want to thank Trevor,Clayton,Jason and Luke for the beautiful job they did installing our carpet.They were right on time and were very courteous! Many thanks to their great team! All in all we were very pleased and will definitely shop at Carpet Mart again !
5.0
3 weeks ago A really good experience from beginning to end. Christian was very helpful in helping us find the right carpet and color and allowing us to take samples home to look at. With the sales and discounts, we got a better product at a lower price than we had expected. Clay, Alan, and Adam were great during installation. We were doing the entire 1st floor, so a lot of moving furniture back and forth which they handled well and got everything back in the correct position. Had some newly painted walls which I was worried about but didn't see a mark on anything. Impressed with the quality of the installation.
5.0
3 weeks ago Outstanding service. Kimberly listened to our description and picked out several choices. After our selection the process was very stress free. They kept us updated and the installers Adam and Michael where very professional. We will be back with our upcoming projects.
5.0
3 weeks ago We were so pleased with our experience at Carpet Mart. The sales staff are extremely knowledgeable and helped us to stay within our budget. They came out and installed within a week. The install team did a great job. They were professional and friendly. They left the house clean and the carpet looks fantastic! I will definitely recommend Carpet Mart to anyone looking to buy carpet.
5.0
3 weeks ago Very pleased with our purchase. Guys who laid the carpet were very polite and accommodating. They did an excellent job. Our sales rep, Jake Hightower, was helpful and polite.
5.0
3 weeks ago Our Salesman, Christian, was careful, patient, and very helpful in helping us choose the right materials. Our installers, Mike, Brian, and Mike were extremely skillful, accurate, and expert with a perfect install of a very difficult pattern. We could no be more pleased with the entire experience.
5.0
last month I meant to do this months ago I’m sorry for taking so long. I had carpet installed over six months ago. The carpet is great! Aaron was very helpful with offering several options, and the guys worked fast and where very friendly. I’ll be back fo my next purchase one day
5.0
last month The guys did a great job.
5.0
last month I have bought a carpet from Carpet Mart three times and every time they deliver the best quality carpet and service. We had Milton Drue, Jackie, and Jack Tanner install our carpet and they did a great job. Thank you so much for all your hard work, we appreciate it. Thanks, Izudin
5.0
last month I am very pleased with my carpet and the price that Milton gave me. The installation that Willie completed went fast and he didn't scuff any of the recently painted walls.
5.0
last month They are the best carpet business in Louisville. Carpet Mart will have all my carpet business from now on and I highly recommend them to anyone. Jake was so patient with me as I changed my mind several times. Aaron and Bruce were so understanding. The installers, Trevor, Clayton, Jason & Luke did an A+ job!
5.0
last month The Carpet Mart family made my experience buying carpet and laminate a pleasant one. From the time I walked into the store through the time the installers (clay and alan) were finished, I felt like my project was as important to them as it was to me. Aaron worked with me until I found exact flooring I wanted. The installers were friendly and professional. I highly recommend Carpet Mart to anyone shopping for any kind of flooring.
5.0
last month Clay, Alan and Adam did a fantastic job. I would highly recommend Carpet Mart.
5.0
last month Clay, Alan and Adam did a fantastic job. I would highly recommend Carpet Mart.
5.0
last month Clay, Alan and Adam did a great job. Very professional and got it done quickly. The carpet looks great.
5.0
last month The positive experience with Carpet Mart started when we met Christian at the store on Shelbyville Road. We quickly found the style carpet we needed and proceeded to have an appointment time setup. Our installers, Mike, Brian and Bucky were a pleasure to work with. We thought we would need to do paint touch-up to baseboards following the install but found zero problems. Just a great job all around. We will return to Carpet Mart again, no doubt, for any future flooring needs. Thanks Team!
5.0
last month Excellent customer service! The installers were excellent, they took their time and did a good job. Very friendly. I️ would definitely recommend Carpet Mart to friends.
5.0
last month Great job AGAIN.
5.0
last month Milton was great and took the time and explained all the different types of carpet and options. I will be back because of him from a sales standpoint. I left buying more carpet etc. because he discussed the value of each product. The installation team was great Mike, Mike and Brian! They were on time and very clean. They took time to make sure things were neat, before they left.
5.0
last month We are very happy with the service we received using Carpet Mart. It has by far exceeded any carpet installation we have had from other company's. Our installation team Jackie, Jack Tanner were just awesome. I will always use Carpet Mart in the future and highly recommend them.
5.0
last month Great selection to choose from in the store. Bruce and Jake answered all my questions and were very helpful in making my selection. The installation crew did a great job as well!
5.0
last month We purchased flooring and installation for our new home. Jake worked with us in-store to provide pricing, recommendations, and quotes. He was very supportive, and at no point did we feel pressured in any way. The installation was estimated at 3-4 days, but was amazingly completed in 2. We had an issue with a few spots, and Mike and his team came back out and touched up those spots. Would definitely use Carpetmart again.
5.0
last month It was a pleasure dealing with the entire Carpet Mart staff. I found the many Sales reps to be helpful and attentive to my needs. My installers, Clay and Alan, were prompt and courteous. It was a pleasure working with these professionals. I have already recommended Carpet Mart to some of my friends.
5.0
last month Charlie and Nick put down our new floor and I cannot say enough about how hard these young men worked. Despite the long grueling day they put in they remained energetic, professional, and polite. The floor looks absolutely amazing. They even left the area cleaner than they found it.
5.0
last month I Highly recommend Carpet Mart Great company to work with we have used Carpet mart 3 or 4 times now and not one of the home improvement centers come close to the level of attention Carpet mart gives to its customers affordable and speedy installation Clay was our lead installer on the carpet and we couldn't be happier with the work his team did Thanks to Carpet Mart for taking such good care of our needs with lots of personal attention Mike T- Mike B and Brian did laminate flooring they displayed the same passion for my home that I have I wasn't just the next name on the list I'm grateful for the care they put into the laminate installation
5.0
last month My carpet is beautiful The installer were amazing. They were so careful with my furniture and they did a great job. I’m so pleased !! Better than expected
5.0
last month Last year, we worked with Carpet Mart to carpet our master bedroom. The project went so well from purchase to installation that we returned when it was time to carpet our finished basement. The same salesman, Jake, once again helped us pick the right carpet with zero pressure. He is a top-notch professional. Everyone at the store was friendly and helpful. The gentlemen that came out to install the carpet did a great job. It looks amazing! I highly recommend Carpet Mart. I feel they sell great looking reasonably priced, quality flooring. We will be back when we tackle our kitchen remodel. Thanks again Carpet Mart!
5.0
last month Great company to buy flooring Bruce is very well educated on flooring and he will help to find the best flooring for your current needs.
5.0
last month From working with Bruce to select my carpet, arranging for financing and expert installation by Clay, Alan, Adam and Zach, it has been a delight! I highly recommend Carpet Mart to anyone looking for quality in products and service.
5.0
last month Everything went as planned, even though we requested a rush job. Sales person was terrific in helping me choose the style and quality of carpeting I needed. Installers were quick, tidy and pleasant.
5.0
last month I've ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack and Tanner did a fantastic job and were very professional. I wouldn't consider buying carpet anywhere else!
5.0
last month I've ordered my carpet through Aaron 3 times over the past 8 years and his knowledge and customer service has been outstanding. Our install team, Jackie, Jack and Tanner did a fantastic job and were very professional. I wouldn't consider buying carpet anywhere else!
5.0
last month Charlie and Nick of the installation team were respectful, knowledgeable, kind and very professional! They showed me that they appreciated the work and i had the utmost confidence in them. They're workmanship was excellent.
5.0
last month Excellent product at a very reasonable price. Service and installation of carpet was great! I would highly recommend them.
5.0
last month This customer did not leave a comment.
5.0
last month I have shopped Carpet Mart for investment properties and my personal home. Recently I had carpet changed out for wood floors, I am so pleased! Trevor and his team did a fantastic job, they came when they said they would, they were very professional and careful with their work. Arron even tried to convince me to keep the carpet I had even if it cost him the transaction but I knew what I wanted 😊 And very happy! Jo Miller
5.0
last month From buying my carpet to installation, I was pleased with my experience with the folks at Carpetmart. The sales team was attentive and easy to reach and the installation team paid great attention to detail. They were patient while I connected all my audio equipment and made sure I was happy before they left. Thanks guys!
5.0
last month Both Charlie and Nick were very personable, prompt, and professional! I also LOVE my new floors!
5.0
last month From buying my carpet to installation, I was pleased with my experience with the folks at Carpetmart. The sales team was attentive and easy to reach and the installation team paid great attention to detail. They were patient while I connected all my audio equipment and made sure I was happy before they left. Thanks guys!
5.0
last month We were well pleased with all the staff - very helpful as we decided on style & color. Installers were courteous & did a good job.
5.0
2 months ago I have had nothing but great experiences working with Carpet Mart. The service is good, the carpet is exactly what I wanted and the installers (Jack, Jackie and Tanner) were on time and did a great job as well! I will continue to buy my carpeting from Carpet Mart and would highly recommend them to others as well.
5.0
2 months ago i have used carpetmart in the past and found them to be great people to work with from Jake who sold me the carpet to Adam and Michael who installed it. Courteous and friendly hardworking young men Thank you carpetmart you have never disappointed me
5.0
2 months ago From the minute we entered the showroom until the carpet was installed the staff did everything promised. And, in a timely fashion. Jake, the salesman was very courteous and professional. The installers Adam and Michael were very friendly and worked diligently. They installed three rooms of carpet in three hours. I would recommend Carpet Mart to anyone. They were fantastic. Stan Strader
5.0
2 months ago We had Laminate wood floors put in our Kitchen, our sales person had good ideas on what would work best for us. The installation team were very professional and did a excellent job.
5.0
2 months ago Our salesperson, Aaron and installers Clay and Alan were all very professional. From start to finish...they all did an amazing job!!
5.0
2 months ago This is the second time I have used Carpet Mart and I was very pleased with every aspect of the experience. The price was good and the installers did an excellent job.
5.0
2 months ago We are well satisfied with the quality of the carpet and work of the installers.
5.0
2 months ago The three installers were very efficient, business like and went right to work. They asked us about the options we might want to have done and followed through. They also were courteous and seemed appreciative for our business. Definitely a fine representative of Carpetmart.
5.0
2 months ago Great service
5.0
2 months ago Trevor and his team were on time when they said they would be here, and were very professional about the work to be done. I would recommend them to anyone needing flooring.
5.0
3 months ago After having little luck trying to get carpet installed through a local company, I reached out to Carpet Mart hoping that the distance wouldn't be a damper, and I'm so glad I did. From the beginning, Jake was incredibly helpful and made the buying process so easy, but he went above and beyond by making sure that we could get carpet installed over thirty miles from the store. I am grateful that Clay, our installer, agreed to come so far away, he even did our measurements during his personal time. Clay and Alan were so fast and friendly during the installation. They made sure that I absolutely loved every room before they left and offered to answer any questions I had right then, and told me not to hesitate to call if I had any problems or questions later. I appreciate the professionalism from everyone I was in contact with during this process and I really enjoyed that it felt more like I was conversing with family versus feeling like just another number/sale. I highly recommend Carpet Mart to anyone in the market for flooring, these wonderful people will treat you better than anyone else.
5.0
3 months ago We have been purchasing carpet from Carpet Mart for years, our service has always been great right from the start. Kimberly followed thru with communicating prices and scheduling measurements, Aaron is always very helpful and friendly. The installers Charlie and Nick were great, hard workers and very nice, did a great job. We love our new carpet and wouldn't purchase any where else. Thanks again for all the good service over the years.
5.0
3 months ago Jake and the installation team (Adam & Michael) at Carpet Mart did an outstanding job. They showed up to install the carpet in less than 24 hours after confirming our order. Adam and Michael called before heading our way and showed up on time. After the quick installation they did a great job cleaning up. We are glad we chose to work with Carpet Mart and will continue to do so in the future.
5.0
3 months ago This is our second purchase from Carpet Mart this year. Kimberly and Bruce were very easy to work with and made the carpet buying process easy. I had no idea where to start the process and they quickly helped me find which carpet would meet our needs. We were able to get the carpet installed quickly and hassle free. The installation team of Trevor, Clayton, Jason, and Luke were professional, friendly, and efficient. The transformation of our house with our new carpet is amazing. I also appreciate the low sales pressure so I didn't feel obligated to buy something I couldn't afford. In summary, if you are looking for great customer service and good prices, look no further than Carpet Mart!
5.0
3 months ago Jake was my sales person and he did a great job with me. He was patient when I didn't quite understand a few things. Then I changed my mind a couple but no worries, he hung in there. The installation team was courteous and efficient, and they cleaned up afterwards. So to Jack, Tanner and Jackie thanks for your professionalism. The office staff also gave me great help in answering my questions as well. I want to say thanks to Drew as well. Carpet Mart is the only place that I will ever look for Flooring. Mrs. Bradleigh
5.0
3 months ago The installers were awesome! They did a fabulous job and finished two large rooms, and hallway in a short amount of time. We are very happy with the carpet and will certainly be using Carpetmart again in the future!
5.0
3 months ago I love my new carpet!!!!! Thank you, Jack, Jackie, and Tanner, you all did an awesome job on the installation. Thanks to the wonderful staff especially Bruce, who made sure we were 100% happy. Thank you Carpet Mart your work will make our new house feel like home!!!
5.0
3 months ago We replaced all the carpet in our house and had an excellent experience with Carpet Mart. Aaron and Drue were a big help in answering all our questions and helping us select the right carpet for our house. Installation was done on time and went smoothly. We will definitely use Carpet Mart for any future flooring needs.
5.0
3 months ago This was my first experience with Carpet Mart and it was amazing. I cannot say enough about our installers, Tanner, Jack & Jackie. They were professional, courteous and did an phenomenal job with installation. We have an older historic home that is not "square" and we chose a patterned carpet which took A LOT of planning and tweaking to assure patterns and seams matched. I will never go anywhere else for my flooring needs.
5.0
3 months ago Trevor,Clayton,and Jason did an excellent job installing our carpet.
4.0
3 months ago Great crew. Friendly. Effecient.
5.0
3 months ago Our entire experience with Carpetmart has been exemplary in every way. Jake is an excellent sales person. He is knowledgeable in the various carpet types and guided us to the carpet types that best fit our applications. Bruce, who took the measurements, was on time, friendly and efficient. Our installation went very smoothly as well. Trevor's' team was punctual, friendly, efficient and neat. All-in-all a perfect experience.
5.0
3 months ago When we walked in the carpet mart store, my wife and I were greeted by Teresa. She was very knowledgeable and helped us decide on the right carpet for our family. When our carpet was installed... Willie and Matt did a fantastic job with the install and moved our furniture back where we wanted it. Overall I would definitely recommend carpet mart... there carpet is priced well, there staff on site are excellent, and there installers are amazing!
2 months ago We are thrilled to hear that you had such a great experience with us and that Teresa, Willie & Matt were able to contribute to that experience! At Carpet Mart, it is very important to us that we take care of our customers and we are glad that we were able to take care of you. Thank you for taking the time to write us a review, and know that we look forward to helping you again in the future!
5.0
3 months ago Great company! Teresa helped us a lot when we went to the store and we explained what we wanted. She was able to lead us straight to what we needed and was very understanding of our home and financial situation. The carpet installers willie and Matt did a great job and went above and beyond to make our installation experience amazing! Thank you guys for all you're help! We live the carpet and it looks amazing!
3 months ago We are happy to hear that you had such a great experience with us! We are glad that Teresa was able to contribute to your experience by helping you choose the right flooring for your home and Willie and Matt were able provide you with a great installation. Thanks for writing us a review and know that we appreciate you as a customer!
5.0
3 months ago Our installers, Adam & Milton, had worked about an hour when the power went out. LG&E advised them that it would be out until 6:30. Adam called the office and determined that he could pick up a generator at the shop to finish the job. they worked diligently, in the semi-dark, and finished the job very well. they were quiet, neat, pleasant guys to have at my house for the large part of the day, especially considering the conditions that they had to work with.
2 months ago We are so glad to hear that our installers went above and beyond in figuring out how to get your flooring installed in such unique conditions! Thanks for taking the time to write such kind words about them and know that we appreciate you as a customer!
5.0
3 months ago Our installers, Adam & Milton, had worked about an hour when the power went out. LG&E advised them that it would be out until 6:30. Adam called the office and determined that he could pick up a generator at the shop to finish the job. they worked diligently, in the semi-dark, and finished the job very well. they were quiet, neat, pleasant guys to have at my house for the large part of the day, especially considering the conditions that they had to work with.
2 months ago We are so glad to hear that our installers went above and beyond in figuring out how to get your flooring installed in such unique conditions! Thanks for taking the time to write such kind words about them and know that we appreciate you as a customer!
5.0
3 months ago Perfection! From the moment I walked in and spoke with Jake, the salesperson, to talking with Aaron who helped me resolve another carpet dilemma that occurred at another carpet place, to the wonderful installers Clayton and Alan everything was perfect. I have bought carpet from Carpet Mart since 1995 for multiple different houses, I have only had great things to say about this company. Carpet Mart is the way all businesses should be ran. Thanks for all your great service.
2 months ago We are thrilled to hear that you are a return customer! And we are glad to know that Jake, Aaron, Clayton, and Alan did a wonderful job helping you through the selection of your product and the installation process. Thanks for taking the time to write us a review, and know that we will be around the next time that you need us!
5.0
3 months ago We had a wonderful experience working with Carpet Mart from start to finish. We couldn't believe how fast and affordable they were for the great quality product & service they provided. Jake helped us pick out the perfect carpet and walked us through the process, and Adam and Michael did a great job installing it. The entire process took less than a week and we are very impressed with the outcome & glad we chose Carpet Mart!
2 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience, and we are glad to know that Jake, Adam, and Michael contributed to your wonderful experience! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
3 months ago We had a wonderful experience working with Carpet Mart from start to finish. We couldn't believe how fast and affordable they were for the great quality product & service they provided. Jake helped us pick out the perfect carpet and walked us through the process, and Adam and Michael did a great job installing it. The entire process took less than a week and we are very impressed with the outcome & glad we chose Carpet Mart! Would definitely recommend.
3 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience, and we are glad to know that Jake, Adam, and Michael contributed to your wonderful experience! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
3 months ago Carpet Mart just did our carpet for our recently finished basement. We couldn't be happier with the whole experience! Jake was very helpful (and patient) in assisting us with picking out the right carpet that wouldn't show dirt, was good quality but low priced, and was soft for our daughter to play on. Adam and Michael were very courteous and professional on installation day. They did an excellent job and we love how it turned out! We will definitely use Carpet Mart again. Also love that they're local to Louisville but prices are on par (or less) than the big box stores!
5.0
3 months ago Carpet Mart just did our carpet for our recently finished basement. We couldn't be happier with the whole experience! Jake was very helpful (and patient) in assisting us with picking out the right carpet that wouldn't show dirt, was good quality but low priced, and was soft for our daughter to play on. Adam and Michael were very courteous and professional on installation day. They did an excellent job and we love how it turned out! We will definitely use Carpet Mart again. Also love that they're local to Louisville but prices are on par (or less) than the big box stores!
3 months ago We are so happy to hear that Jake was able to help you choose the right carpet for your home and that Adam & Michael did an excellent job with the installation! Thanks for taking the time to write us a review, and we are already looking forward to helping you again in the future!
4.0
4 months ago Carpetmart had the best price for carpet and installation. They also had the softer carpet fiber we were looking for. Everyone was very knowledgeable, and when the carpet we wanted wasn't available they found another even better one and matched the price. The carpet install was beautiful and they moved our furniture right where we wanted it. A little damage was done in the course of furniture movement, and they immediately took care of fixing it for us.
3 months ago We are thrilled that we were able to help you find what you were looking for and go beyond to find a better carpet for you! Thank you for giving us the opportunity to serve you, and we look forward to helping you again in the future!
5.0
4 months ago We are very happy with our service from Aaron our salesperson and the installation team of Trevor, Clayton, Jason, & Luke. All were very professional & super easy to work with. Bruce was super nice too. Thanks for all you help.
3 months ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
4 months ago Working with Carpet Mart from beginning to end was truly a great experience. From working with Jake, my salesperson, Bruce, who gave me my estimate, and Willie and Matt, who installed the carpet, I would recommend Carpet Mart as a friendly and professional choice which is a great value, too. I plan to use them in the future when I need to update other areas in my house.
3 months ago We are happy to hear that you had a great experience with us! It is our goal at Carpet Mart to take care of our customers and we are glad that Jake, Bruce, Willie, & Matt were able to help take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
4 months ago Carpet installers were very thorough, and asked for preferences at every step. They did a great job of cleaning up too when the job was done!
3 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
4 months ago We have used carpet mart for years! Recent move lead to new carpet purchase and again they did not disappoint. Aaron and Kimberly were so great at answering all of our questions and helping us choose a perfect carpet for our new home. Customer service is top notch!!! Quick purchase, quick install!! Great prices! I won't go anywhere for carpet. I have recommended many friends there too! Adam and Michael did a wonderful job on our install too. Highly recommended.
5.0
4 months ago Great service all around!
5.0
4 months ago Milton and the installers were all just great. Carpet Mart kept in touch about installation, making sure we were ok with everything. Will highly recommend Milton and Carpet Mart to anyone.
5.0
4 months ago Milton was a tremendous help to us, very knowledgeable, and an absolute pleasure to work with. Jack and his team did a fantastic job of installation. They came exactly on time and were extremely pleasant and professional. Bruce Jones called the next day to check on the installation, and there was a small piece of carpet not secured under the strip joining the hardwood floor. Jack immediately called and was out to fix it promptly. Carpet Mark has our highest recommendation, and I would recommend Carpet Mart to anyone looking for quality carpet and professional installation. Thank you.
5.0
4 months ago We were so pleased with our first experience we are now return customers! Carpet Mart exceeded our expectations once again. Genuine helpfulness from Jake in the showroom combined with prompt arrival and quality installation from Clay and Alan make Carpet Mart our go-to for our future flooring needs.
5.0
4 months ago Clay and Alan installed our carpet quickly and efficiently and were absolute professionals. Kimberly was our salesperson and she was very courteous and professional. We will definitely be returning for our next carpet purchase.
5.0
4 months ago They were really honest with the questions that I asked them. They done a fantastic job on my carpet, I am very pleased with my carpet, I have told everyone about it. I even had a party and told everyone to take their shoes off and test my carpet. You should have seen the ooos and aaas I received. I told them carpet mart behind havertys on hurstbourne& Shelbyville Rd. Thanks again carpet mart I am so HAPPY!!!
5.0
4 months ago After hearing so many wonderful things about Carpet Mart, I decided to give them a try when looking for carpet for two rooms in my house. As soon as I walked in I was greeted and helped right away. I needed the carpet installed within a week; Carpet Mart had installers there in three days. Trevor and his crew were right on time. They were courteous, professional and enjoyable to work with. They did a fabulous job installing the carpet! I will never go anywhere else again to purchase carpet for my house!
5.0
4 months ago Staff was great to work with both in store and the installers!! Love the carpet, great quality for the price!
5.0
4 months ago Carpet Mart made my experience so easy from start to finish. Jake was super helpful in helping me decide on what carpet and padding to install. Everyone was very helpful in keeping me updated through the process and everyone was punctual. Willie and Matt did a great job installing the carpet. It looks beautiful! Very pleased with our experience and the outcome.
5.0
4 months ago Every person I met from the company was so nice and friendly. The were all very helpful. Great customer service! I was so impressed with how quickly they were able to come out and install the carpet. It looks great!
5.0
4 months ago Carpet Mart made my experience so easy from start to finish. Jake was super helpful in helping me decide on what carpet and padding to install. Everyone was very helpful in keeping me updated through the process and everyone was punctual. Willie and Matt did a great job installing the carpet. It looks beautiful! Very pleased with our experience and the outcome.
5.0
4 months ago Every person I met from the company was so nice and friendly. The were all very helpful. Great customer service! I was so impressed with how quickly they were able to come out and install the carpet. It looks great!
5.0
4 months ago Kimberly was great to work with in helping me pick out my flooring along with carpet. Mike and Brian and their team on installing carpet and flooring were great. They did awesome job.
5.0
4 months ago Clay & Alan were awesome! They were on time, worked well together & got the job done in a few hours. They were fun to watch, very talkative & polite. I enjoyed my experience, so much, that when I decided to do another room, I asked for the same install team. It was the same awesome experience as before. They are truly an asset to Carpet Mart. They are a hard-working pair & compliment each other well. I will definitely refer my salesman, Bruce Jones & the installers, Clay & Alan to all my friends & family.
5.0
4 months ago Fast, friendly, and professional! Great customer service from beginning to end!
5.0
4 months ago Clay and Alan exremley professional installers... I would recommend Carpet Mart my dealings with Bruce and Aaron was very positive and professional... there was a hickup the carpet that arrived was somewhat different than the sample the feel and the color... spoke with Bruce of Carpet Mart the issue was rectified without delay.. Again I highly recommend this business to all from the people at Carpet Mart to the Installers I would most certainly refer and use again.. Thank Y'all very much... Mary
5.0
4 months ago You all did an awesome job! Bruce Jones was very helpful in choosing our flooring and the installation teams (Alan, Clayton, Mike and Brian) were great! They knocked it out quickly and did a great job. We would definitely recommend carpet mart to anyone and will choose you all for future needs.
5.0
4 months ago You all did an awesome job! Bruce Jones was very helpful in choosing our flooring and the installation teams were great! They knocked it out quickly and did a great job. We would definitely recommend carpet mart to anyone and will choose you all for future needs
5.0
5 months ago We had wonderful service from Jake in sales to the installation team of Trevor, Clayton, Jason and others. We highly recommend Carpet Mart!
5.0
5 months ago Trevor and his team did a first rate installation job! Great attention to detail and very professional throughout. Would be happy to refer!
5.0
5 months ago Great prices and selection, Jake at the store was great, and installers were great at what they do and very professional and courteous!
5.0
5 months ago The whole experience was positive. The installers were outstanding.
5.0
5 months ago The carpet installation was done perfectly, the crew was so organized, efficient and very attentive to customers questions and satisfaction. I have yet to see a better service. Great Job!
5.0
5 months ago Everything was really top-notch. We had a certain budget we were working with to carpet a newly refinished basement and the salesman, Drue, showed us just the carpets that fit the budget and the color schemes we were working with. He also suggested things about patterns based on his experience which was very helpful. The measurement and installation was done quickly and professionally. I do wish they had quicker turnaround / better availability of samples - as it turned out, we would have chosen a slightly different shade had the sample we ordered come in sooner - but that choice was totally on us - no reflection on Carpetmart. Still a 5-star experience and value!
5.0
5 months ago Everything was really top-notch. We had a certain budget we were working with to carpet a newly refinished basement and the salesman, Drue, showed us just the carpets that fit the budget and the color schemes we were working with. He also suggested things about patterns based on his experience which was very helpful. The measurement and installation was done quickly and professionally. I do wish they had quicker turnaround / better availability of samples - as it turned out, we would have chosen a slightly different shade had the sample we ordered come in sooner - but that choice was totally on us - no reflection on Carpetmart. Still a 5-star experience and value!
5.0
5 months ago I only needed one room carpeted, but it was super easy and Drue got me in right away. Jack, Jack, and Tanner were fabulous and I couldn't be happier with the quick turn around time and quality work. Thanks!
5.0
5 months ago Jack, Jack, and Tanner the removing and installing team were awesome. They just went about doing the job and NEVER left a mess. They replaced the furniture in the same place where they removed it. They did a great job.
5.0
5 months ago Very please with the experience. Milton did a great job explaining product and helping in picking out right carpet for our nursery. Jackie,Jack and Tanner arrived on time and did an excellent installation. completed job very quickly and cleaned up and out in less than a hour.Will visit Carpet Mart for any carpet needs in the future.
5.0
5 months ago Jack, Jack and Tanner were on time and got to work right away. That first day they seemed somewhat disorganized. They were to apply Kills in the bedroom, but had none on the truck, They had the carpet but no Kills. Jack said he had to get paid and then buy the kills. The crew was gone for about 2 hours. The next day went just fine, Jack was here early and the carpet was installed with no problems. I was very pleased with how they cleaned up the debris and any mess that was made. I would readily recommend Carpet Mart to anyone looking for carpet.
5.0
5 months ago The entire experience was efficient, from the salesperson Teresa to the installation crew. The new dining room carpet looks great. I will use this company again.
5.0
5 months ago From the first contact, your crew of installers were friendly, informed, and busy. They installed a new carpet in the dining room. The work was well done. This is a company I will use again.
5.0
5 months ago Installed on time and within budget. Quality of the carpet was exceptional and the installers couldn't have been nicer. Will definitely use carpet mart again
5.0
5 months ago Adam and his crew came early and did an excellent job of installing carpet on the stairs and in the living room. Very professional. Everyone we worked with was professional and courteous. Adam and his installation team went out of their way to make sure we were happy with the results. Also appreciated their attention to detail when cleaning up. Highly recommend!
5.0
5 months ago Joyn and John installed carpet in our basement. It was a 12 hour job. They did a really good job and were as efficient and neat as possible.
5.0
5 months ago Joyn and John did an excellent job in a difficult space. IUt took a ;long time, but they were efficient, personable and did everything well.
5.0
5 months ago We bought carpet here about a yr ago and just had 2 more rooms of carpet installed. Milton was our salesperson who was very helpful and efficient. Our installers Clay & Alan did an outstanding job! They were very professional, and did a fast excellent job! They were very clean and courteous. We will use carpet mart on the future as needed. Thanks!
5.0
5 months ago The installers were friendly, quick, and professional. I give the installation crew a 10! The carpet and linoleum products were of high quality. Thanks for a job well done.
5.0
5 months ago Nice carpet. Good, respectable and friendly workers.
5.0
5 months ago very good quality and care by your staff......
5.0
5 months ago The installation crew was friendly, quick, and professional. And the carpet and linoeum products were high quality. Thanks for the great job!
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago This is our 3rd time purchasing from Carpet Mart. They did a wonderful job and were very courteous and professional, both when we purchased the carpet and when it was installed. We always recommend Carpet Mart to anyone who asks where the best place is to get carpet! I especially appreciated how courteous the men were who installed the carpet...a much better experience with installation than we've had with anyone else who has to come into our home.
5.0
5 months ago The salesperson (Teresa) was very courteous and helpful. The installation team (Jack, Jack, and Tanner) did great work and were very professional.
5.0
6 months ago I had the best experience with carpet Mart . They have great sales people And Great carpet installers . Bruce is one of the best persons to work with can't tell you enough how well they work with you . Highly recommend .
5.0
6 months ago The entire process carpet purchase and installation experience was actually enjoyable. Our salesperson, Jake, was efficient, courteous, and provided us with good product at a very reasonable price. I was particularity impressed with Jackie Adkins' installation team. They were all quite thorough, efficient, and very friendly.
5.0
6 months ago Clay and Alan were outstanding in their installation. They were friendly and a pleasure to have in my home. The whole experience with Carpet Mart went very well, from selection, to measuring and installation. Thank you for a job well done!
5.0
6 months ago It was a great experience. The installers were very polite and professional. They got the job done in no time and everything looks great! I also would like to thank the great service from the people at the store, they were able to accommodate my schedule and made this a very smooth and quick process. Thank You Carpet Mart!
5.0
6 months ago Richard was very personable and efficient - overall great work and a beautiful carpet!
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Nothing but great things to say about these guys!!
5.0
6 months ago The whole process was very easy, quick, and affordable. Jake was able to find exactly what I was looking for within my price range, and install was within 2 weeks. We are very happy with our new carpet!
5.0
6 months ago I replaced the carpet in two bedrooms. Teresa was my salesperson. I appreciated very much that there was no pressure, unlike other carpet companies. They came out to measure at a time convenient to me. Installation went very smoothly. Clay, Alan and Nick were my installers. They were very conscientious and did a great job. I would definitely use Carpet Mart again. Once again, I see the value of buying from a locally owned company. They have excellent service and work hard to earn your business!
5.0
6 months ago Everybody at Carpet Mart was so good to us! We felt totally comfortable with the entire process. Bruce was super patient with us while we considered lots of different flooring options. The guys that laid the carpet were very good, efficient and courteous. And our flooring looks amazing! We will definitely come back to Carpet Mart again!
5.0
6 months ago Salesperson Bruce was great. The installation team (Clay,Alan,&Ethan) did a great job. Thanks
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
6 months ago All the Carpet Mart employees were so amazing. Each and every one were professional, respectful, and considerate. I cant thank the carpet installation team (Jack, Jack, and Tanner) enough for their consideration and professionalism in my home. I also want to thank Jake, our salesperson for his patience during our sales meeting.
5.0
6 months ago Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
6 months ago I had Carpet Mart out to my home yesterday 06/20/17, the crew was very punctual, very professional, very courtesy and did an excellent job. When they left other than notice my new carpet, I Woulda known they have been here. Excellent product, excellent company and excellent service from the crew they sent thank you, Darrell
5.0
6 months ago Adkins Carpet Installation came on time and did a great job laying our carpet, and we really like the quality of the carpet we purchased at Carpet Mart. Both highly recommended!
5.0
6 months ago Bruce called me right away when I left a message, before the store even opened! Drue the sales representative was very helpful in making my selection, he wasn't pushy, and even helped me save some money with my selection. Jack, Jack, and Tanner who measured my rooms and laid the carpet, were polite, friendly, efficient, and did a fine job laying the carpet and cleaning up the job. Thanks to all who served me.
5.0
6 months ago Everyone from the manager, to the sales representative, to the gentlemen who measured and laid the carpet, were friendly, polite, helpful, and professional. Thank you for your service.
4.0
6 months ago carpet mart laid over 700 sq.ft of carpet in my house, they were on time ,friendly and did a great job.well done carpet mart.
5.0
6 months ago Everyone was very courteous and helpful and prices were the best in Louisville
5.0
6 months ago The men that came to our home to install the carpet were professional, courteous, and knowledgeable. They did an excellent job and we are very please.
5.0
6 months ago Trevor and Clayton could not have been friendlier when they came to install. They completed the job in a timely manner and left everything spotless when they were finished. I would highly recommend Carpetmart to anyone who needs affordable, attractive carpet installed in a professional manner. I will definitely go back to Carpetmart for any future carpet needs!
5.0
6 months ago Installation team was on time and very personable as well as professional. Very pleased with their work!