CARPET MART

5.0
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647 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-425-3022 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
5.0
|
647 Reviews

Reviews


5.0
yesterday Jack, Jack, and Tanner the removing and installing team were awesome. They just went about doing the job and NEVER left a mess. They replaced the furniture in the same place where they removed it. They did a great job.
5.0
yesterday Very please with the experience. Milton did a great job explaining product and helping in picking out right carpet for our nursery. Jackie,Jack and Tanner arrived on time and did an excellent installation. completed job very quickly and cleaned up and out in less than a hour.Will visit Carpet Mart for any carpet needs in the future.
5.0
3 days ago Jack, Jack and Tanner were on time and got to work right away. That first day they seemed somewhat disorganized. They were to apply Kills in the bedroom, but had none on the truck, They had the carpet but no Kills. Jack said he had to get paid and then buy the kills. The crew was gone for about 2 hours. The next day went just fine, Jack was here early and the carpet was installed with no problems. I was very pleased with how they cleaned up the debris and any mess that was made. I would readily recommend Carpet Mart to anyone looking for carpet.
5.0
3 days ago The entire experience was efficient, from the salesperson Teresa to the installation crew. The new dining room carpet looks great. I will use this company again.
5.0
3 days ago From the first contact, your crew of installers were friendly, informed, and busy. They installed a new carpet in the dining room. The work was well done. This is a company I will use again.
5.0
3 days ago Installed on time and within budget. Quality of the carpet was exceptional and the installers couldn't have been nicer. Will definitely use carpet mart again
5.0
6 days ago Adam and his crew came early and did an excellent job of installing carpet on the stairs and in the living room. Very professional. Everyone we worked with was professional and courteous. Adam and his installation team went out of their way to make sure we were happy with the results. Also appreciated their attention to detail when cleaning up. Highly recommend!
5.0
last week Joyn and John installed carpet in our basement. It was a 12 hour job. They did a really good job and were as efficient and neat as possible.
5.0
last week Joyn and John did an excellent job in a difficult space. IUt took a ;long time, but they were efficient, personable and did everything well.
5.0
last week We bought carpet here about a yr ago and just had 2 more rooms of carpet installed. Milton was our salesperson who was very helpful and efficient. Our installers Clay & Alan did an outstanding job! They were very professional, and did a fast excellent job! They were very clean and courteous. We will use carpet mart on the future as needed. Thanks!
5.0
2 weeks ago The installers were friendly, quick, and professional. I give the installation crew a 10! The carpet and linoleum products were of high quality. Thanks for a job well done.
5.0
2 weeks ago Nice carpet. Good, respectable and friendly workers.
5.0
2 weeks ago very good quality and care by your staff......
5.0
2 weeks ago The installation crew was friendly, quick, and professional. And the carpet and linoeum products were high quality. Thanks for the great job!
5.0
2 weeks ago This customer did not leave a comment.
5.0
2 weeks ago This is our 3rd time purchasing from Carpet Mart. They did a wonderful job and were very courteous and professional, both when we purchased the carpet and when it was installed. We always recommend Carpet Mart to anyone who asks where the best place is to get carpet! I especially appreciated how courteous the men were who installed the carpet...a much better experience with installation than we've had with anyone else who has to come into our home.
5.0
2 weeks ago The salesperson (Teresa) was very courteous and helpful. The installation team (Jack, Jack, and Tanner) did great work and were very professional.
5.0
2 weeks ago I had the best experience with carpet Mart . They have great sales people And Great carpet installers . Bruce is one of the best persons to work with can't tell you enough how well they work with you . Highly recommend .
5.0
2 weeks ago The entire process carpet purchase and installation experience was actually enjoyable. Our salesperson, Jake, was efficient, courteous, and provided us with good product at a very reasonable price. I was particularity impressed with Jackie Adkins' installation team. They were all quite thorough, efficient, and very friendly.
5.0
2 weeks ago Clay and Alan were outstanding in their installation. They were friendly and a pleasure to have in my home. The whole experience with Carpet Mart went very well, from selection, to measuring and installation. Thank you for a job well done!
5.0
2 weeks ago It was a great experience. The installers were very polite and professional. They got the job done in no time and everything looks great! I also would like to thank the great service from the people at the store, they were able to accommodate my schedule and made this a very smooth and quick process. Thank You Carpet Mart!
5.0
2 weeks ago Richard was very personable and efficient - overall great work and a beautiful carpet!
5.0
3 weeks ago This customer did not leave a comment.
5.0
3 weeks ago Nothing but great things to say about these guys!!
5.0
3 weeks ago The whole process was very easy, quick, and affordable. Jake was able to find exactly what I was looking for within my price range, and install was within 2 weeks. We are very happy with our new carpet!
5.0
3 weeks ago I replaced the carpet in two bedrooms. Teresa was my salesperson. I appreciated very much that there was no pressure, unlike other carpet companies. They came out to measure at a time convenient to me. Installation went very smoothly. Clay, Alan and Nick were my installers. They were very conscientious and did a great job. I would definitely use Carpet Mart again. Once again, I see the value of buying from a locally owned company. They have excellent service and work hard to earn your business!
5.0
3 weeks ago Everybody at Carpet Mart was so good to us! We felt totally comfortable with the entire process. Bruce was super patient with us while we considered lots of different flooring options. The guys that laid the carpet were very good, efficient and courteous. And our flooring looks amazing! We will definitely come back to Carpet Mart again!
5.0
3 weeks ago Salesperson Bruce was great. The installation team (Clay,Alan,&Ethan) did a great job. Thanks
5.0
3 weeks ago This customer did not leave a comment.
5.0
3 weeks ago Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
3 weeks ago All the Carpet Mart employees were so amazing. Each and every one were professional, respectful, and considerate. I cant thank the carpet installation team (Jack, Jack, and Tanner) enough for their consideration and professionalism in my home. I also want to thank Jake, our salesperson for his patience during our sales meeting.
5.0
last month Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
last month I had Carpet Mart out to my home yesterday 06/20/17, the crew was very punctual, very professional, very courtesy and did an excellent job. When they left other than notice my new carpet, I Woulda known they have been here. Excellent product, excellent company and excellent service from the crew they sent thank you, Darrell
5.0
last month Adkins Carpet Installation came on time and did a great job laying our carpet, and we really like the quality of the carpet we purchased at Carpet Mart. Both highly recommended!
5.0
last month Bruce called me right away when I left a message, before the store even opened! Drue the sales representative was very helpful in making my selection, he wasn't pushy, and even helped me save some money with my selection. Jack, Jack, and Tanner who measured my rooms and laid the carpet, were polite, friendly, efficient, and did a fine job laying the carpet and cleaning up the job. Thanks to all who served me.
5.0
last month Everyone from the manager, to the sales representative, to the gentlemen who measured and laid the carpet, were friendly, polite, helpful, and professional. Thank you for your service.
4.0
last month carpet mart laid over 700 sq.ft of carpet in my house, they were on time ,friendly and did a great job.well done carpet mart.
5.0
last month Everyone was very courteous and helpful and prices were the best in Louisville
5.0
last month The men that came to our home to install the carpet were professional, courteous, and knowledgeable. They did an excellent job and we are very please.
5.0
last month Trevor and Clayton could not have been friendlier when they came to install. They completed the job in a timely manner and left everything spotless when they were finished. I would highly recommend Carpetmart to anyone who needs affordable, attractive carpet installed in a professional manner. I will definitely go back to Carpetmart for any future carpet needs!
5.0
last month Installation team was on time and very personable as well as professional. Very pleased with their work!
5.0
last month I have used Carpet Mart before and they never fail to provide great products for a reasonable cost and always with wonderful customer service!
5.0
last month I went Friday chose my carpet and it was installed today ( Monday) fast, convenient, affordable service! I wouldn't use anyone else! We have used them years ago and have to say the customer service is always wonderful and they get your product installed ASAP! We love working with Bruce or Jake! But have to say everyone seems friendly and knowledgeable! Prices can't be beat anywhere in town!
5.0
last month Excellent work. Very cordial, prompt and perfect. From the time I first contacted them over the phone, my experience has been exceptional with Teresa, Bruce, Aaron and Trevor. Without a shadow of doubt I will strongly recommend Carpetmart to anyone who wants to install a new carpet. Thank you for your exceptional work Clayton, Jason and Trevor.
5.0
last month We were ever so pleased with the the service at the store from Milton and Jake, to the delivery and set up with Trevor and his team. Milton and Jake were kind and helped me to get samples to choose the carpet color. Then Trevor cam and measured and explained the layout. Carpet was ordered and date set for delivery. I can't say enough about the team that came to install the carpeting. Trevor, Clayton. Jason and Alan all were as professional, polite, meticulous in the tear out of the old carpet and so very careful in not nicking the walls or woodwork. Such a nice group of guys who wanted to please you in their installation. A wonderful experience for us and a beautiful new carpet now in our large bedroom. I would have them back in a heartbeat for future needs. You don't always get such a great experience. With this team, lead by Trevor, we were happy to have them here!
5.0
last month went very well and they did a great job Thanks to Jack,Jackie and Tanner
5.0
last month Carpet Mart did a GREAT job with my carpet. Very friendly workers and a wonderful job. Vacuumed new carpet and made sure they cleaned everything up. Would highly recommend.
5.0
last month My experience with carpetmart was awesome. I want to thank Jake my saleperson for helping me find a great deal and Jack, Jackie, and Tanner for doing an excellent job on the install.
5.0
last month This is the second time I've used Carpet Mart to carpet my basement. After it recently flooded, I called and they still had all the measurements and information from my purchase 6 years ago. All I had to do is ask them to repeat the order. The installers were quick and professional. I've recommended Carpet Mart to several friends over the years and they've all been pleased.
5.0
last month I would like to thank my salesman Jake and my installation team of Jack, Jack, and Tanner. I love my new luxury vinyl plank and highly recommend it to anyone interested in a wood look floor without the scratches and water issues. Jake was very hands on during the process. From helping to choose the right color through the installation. He kept me updated and totally involved. Jack, Jack, and Tanner worked hard to give me the quality install that I was hoping for. Early arrival and late departures. Thanks guys! My new floors look great!!
5.0
last month The people at Carpet Mart are always professional and friendly. I've used them several times and have always been pleased! Highly recommend.
5.0
last month Teresa is always ready to go the extra mile with her patience and suggestions as we choose from the immense selections at carpet mart. We always ask for Mike T and his team as installation team their work is without issues and he and his team are always professional, polite and thorough. Carpet Mart has supplied nearly the entire house, one more room to go! We will definitely be back to the team at Carpey Mart when the time comes. I wouldn't use anyone else.
5.0
last month Clay and Alan did a fantastic job. They were on time, very courteous, very efficient. I would highly recommend Carpet Mart and Clay and Alan to anyone. My experience was a very good one.
5.0
last month Jack, tanner & jack were the installation team they were very nice and professional! They got the job done quick and it looks really nice!
5.0
2 months ago I love my carpet and everyone was so professional! Clay was very helpful and very polite! Would recommend to anyone!
5.0
2 months ago Everything went smooth from the time we walked in the store and ultimately had about 400sqft of carpet installed in our basement! Finish product looks and feels great!!
5.0
2 months ago Drue (salesperson) was very helpful. The install team did a fantastic job
5.0
2 months ago We have used your store and installers on 3 separate occasions and have always been impressed. Wonderful service and the floors always look great!
5.0
2 months ago Jack, Jackie and tanner were such great guys! They were so polite and did such a great job installing our carpet and fixing our basement from a previous flood! Thanks!
5.0
2 months ago I had a bad experience with another place in town, they called the day before the installation (which had been scheduled 2 weeks earlier) and said they didn't have the carpet. I cancelled the order and went to Carpet Mart who I had used in the past with another home. Drue worked with me to find a carpet that fit what I was looking for and we scheduled the installation less than a week later. Jack, Jackie, and Tanner was the installation team. They showed up on time and did a great job with the installation. These guys deserve more recognition than the sales team as they are the ones who take what you purchase and make it part of your home. My install was a tough one due to it being in an older basement, however these guys had the skill, experience, and dedication necessary to make the installation perfect. I will say that depending on the carpet chosen, I think you do pay a slight premium (which is why I went to the other store first), however the old saying "you get what you pay for" rings very true. In addition to the carpet and pad, you are also paying for honesty from the salesman, experience, customer service and installation expertise, which in my experience many of the other places in town do not have. I will not hesitate to use Carpet Mart in the future and will recommend them to others.
5.0
2 months ago I didn't know what to expect when we started the process of replacing carpet in our upstairs. The first time I walked into Carpet Mart, Bruce explained how they work and scheduled the appointment for measurements. I knew we had a lot of stuff/storage stuff up there and he explained what they would move and what we had to do. It took some time for us to get everything cleared out and organized but when I went back in, they still had the file and all of our info. No questions were asked, I picked out the color and install was scheduled a few days later. The install guys John and John were great, actually called when they were on their way and very nice and attentive to our furniture. They let me check in occasionally with no issues and they cleaned up after. Will definitely be using again and will refer to my Real Estate Clients!
5.0
2 months ago Bruce was amazing and the Installers Clay and Alan were awesome. They were so clean and polite and left our house looking fabulous!!!! Thank You
5.0
2 months ago Outstanding experience! Bruce Baise, our salesperson, was knowledgeable. Willie and Matt with the installation team arrived on time, finished early, vacuumed after, everything was as promised. We will absolutely be back to Carpet Mart for all of our flooring needs.
5.0
2 months ago I loved working with Carpetmart! We didnt really know what to expect when we decided to replace carpet in our upstairs but the entire process was so easy! There was even a couple of months time between the measurements and install because we had some things to clean out and everything just picked up where they left off. The first time I walked into the store and during measurements Bruce was very helpful in explaining what they would take care of and what we would have to do for prep, he was also very understanding during measurements with everything we had in the way. Once we cleaned it out, install was scheduled within a few days and John & John were great throughout the whole install. They arrived promptly at 8:30, allowed me to check in occasionally throughout the day without issues, took care of moving furniture around and vacuumed when they were done! Will definitely use again and will refer to my real estate clients!
5.0
2 months ago Our carpet installers, Trevor & Clayton were excellent.
5.0
2 months ago Jack and his sons were super helpful getting an entertainment center in and out of the room. Great job! Carpet looks fantastic. We will certainly come to carpet mart again as we are replacing one room at a time.
5.0
2 months ago After not getting much help from one salesperson, I returned 2 weeks later and found Jake to be extremely helpful - suggesting things that would fit my needs. The installation team, Clayton and Alan, were friendly and did a great job - quick and efficient and made sure I was satisfied before they left.
5.0
3 months ago Awesome!!! Very friendly staff prompt service and excellent work. We have had two houses re carpeted and couldn't be any happier
5.0
3 months ago I've requested help from Aaron Kinser of Carpet Mart for several years now. Always responsive, knowledgeable and helpful. He asks great questions to know what type of flooring will work best for you. He really knows his products and has a keen eye for choosing colors that work. I've found that Carpet Mart's prices are a good bargain and Aaron is cost conscious. Regarding installation, Clay and his team arrived on time, were professional, polite and friendly. They removed all furniture, removed the pad and applied Stain Kilz to the flooring. Upon returning, the carpet was expertly laid with no seams visible. They replaced the furniture and were careful to place the furniture back to my satisfaction. At the end of the day, their work area was clean and neat. Overall, extremely pleased with their work and once again, I'm a very satisfied Carpet Mart customer. I will definitely use them again in the future and suggest you do too!.
5.0
3 months ago I had a GREAT experience with Carpet Mart, starting with Aaron Kinser all the way thru to installation by Clayton & Alan. I not only use these guys for my own personal residence, I use them for my real estate business. They are all super knoweldgeable and go out of their way to please customers. I would highly recommend!
5.0
3 months ago Teresa made our buying experience quick & painless; Clay & Alan moved our bedroom furniture, removed the old carpet, installed the new carpet and cleaned up after themselves quickly and efficiently with a pleasant dose of humor during the process. We love the carpet even better than imagined and are pleased with our experience from start to finish! Will definitely come back again when we're ready to update the flooring in our other rooms.
5.0
3 months ago My install team was Adam and Michael. My salesperson was Drue. I can't express how happy I am with the entire experience. I had a specific look in mind when I was working with Drue. He not only stayed within my budget but gave me several options. The install team is the absolute best. Pleasant, non-smokers, very attention to detail and perfectionists. I loved my entire experience. Thanks everyone.
5.0
3 months ago The entire experience of buying and installation was terrific! Our salesperson was Jake and he worked with us on finding the right carpet within our budget. Adam and Michael were our installers. They were fast and professional and our carpet looks great. I highly recommend them.
5.0
3 months ago Drew was a pleasure to work with. Willie and Matt did a great job installing! Happy customer :)
5.0
3 months ago Excellent service from sales to installation. Thank you Jake, Adam and Michael!
5.0
3 months ago Great sales experience, great measurement experience, great installation, fast, courteous, and efficient. What more can I say? Reasonably priced, and the new carpet and pad feels great underfoot and looks great! One small aside; you must pay for everything in advance and I was not told that until later in the process. I was used to putting down a deposit and paying on completion, but I gave them a try, and I am glad I did.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Great job !
5.0
3 months ago I had carpet installed on my entire 2nd floor including the stairs. I could not have been happier with Carpet Mart and their team of professionals. The installation team were timely, courteous, and friendly. The carpet looks wonderful and I have received many complements. I would recommend Carpet Mart to anyone!
5.0
3 months ago My carpet was installed in less than a week after placing the order! The employees are very friendly and helpful. The installers were great and very professional! I will be getting more carpet from them in the future!!
5.0
3 months ago We had our three bedrooms upstairs carpeted today by Clay and Alan. They called and arrived at the expected time. They were very courteous and explained everything in advance about what they were going to do. They wasted no time and did an extremely professional job. When they were finished they cleaned up and vacuumed all the carpet plus the carpet going upstairs. Before they left they made sure we were happy with the installation. Thanks to Clay and Alan for a job well done.
5.0
3 months ago Great experience, fantastic service! I bought carpet from Carpetmart for upstairs in my home a few years ago, was such a good experience I bought carpet for my basement this week. Again, great experience; quick order process with Kimberly and installation was handled wonderfully by Adam and Michael!! Great job!
5.0
3 months ago Based on our first experience with Carpet Mart a few years ago, we knew we'd be returning when we needed to replace additional carpet. The team at the store was very helpful and our installers (Clay & Alan) were personable, professional, and very timely. The entire experience from beginning to end was a breeze thanks to everyone's effort. We'd never think of looking elsewhere for Carpet in the future.
5.0
3 months ago Staff was polite, clean & friendly. They showed up on time & cleaned up behind themselves.
5.0
3 months ago We have used Carpet Mart in the past, and each time we are completely satisfied. They are helpful, timely with installation, very professional. We will continue to use them for our future projects!
5.0
3 months ago Our sales representative, Drue, was not only professional, but very knowledgeable about your products. He helped us tremendously in deciding which type and coloring of carpets to purchase. While we did shop around to other carpet stores, those attributes and Carpet Mart's selections brought us back to your establishment to purchase our carpets. Adam and Michael, our installers, were quite professional and obviously knowledgeable about the installation of our bedroom and stair padding and carpets. They completed the jobs with the skill and attention to detail that we had hoped for. Thank you, as well, to Aaron for his support and follow up in addressing our needs and questions.
5.0
3 months ago Charlie and Nick, the installers, were immensely courteous and obliging to my wishes. They were always punctual and willing to go the extra mile. Bruce, the salesperson, was very knowledgeable about the product and even advised me against my initial wishes about putting hardwood in the bedroom. I am SO glad that I listened to him as we are now enjoying the most plush carpet we can imagine every morning when we climb out of bed. Carpet Mart is the BEST at what they do!
5.0
3 months ago Friendly, courteous, experienced crew. I would recommend to family and friends.
4.0
3 months ago Our 3rd experience with carpet mart. Great product, great price, great installers. However, was a lack of communication with the foreman when an enexpected delay was encountered. Did not return voice mails, did not show up to evaluate job when he said he would. Ultimately the job was finished to our satisfaction
3 months ago Business Owner We really appreciate your honesty and your taking the time to write a review. At Carpet Mart, we strive to be the best that we can be for our customers and we understand that communication is an area that we can always improve in. We are glad that we were able to complete the job to your satisfaction, and we look forward to the opportunity to help you again in the future!
5.0
3 months ago The store sales representative was very helpful and professional in helping us select our carpet. The installation was scheduled immediately following our purchase. The installation team was excellent. They were very courteous and their work was outstanding. The carpet looks great! We highly recommend Carpet Mart! The prices are very competitive, the carpet was installed soon after purchase and the installation quality was excellent. Thank you Carpet Mart Team!
5.0
3 months ago The people at carpet mart made our whole expirence smooth and easy. Drue helped us in store and found exactly what we wanted, they were very helpful. Clay, Nick, and Alan installed our carpet and did an amazing job looks great!!
5.0
3 months ago My husband and I have enjoyed working with the installation crew and the sales associate. Everything from picking out the carpet and runner to scheduling the install went so smoothly. We are very happy with the service we received.
5.0
3 months ago These guys did a great job. Jake the salesperson found us every discount available. He was friendly and knowledgeable. Jackie, Jack and Tanner from Adkins Carpet Installation were very professional. The carpet looks good and they were very good to work with. I highly recommend them.
5.0
3 months ago Very satisfied with our experience with carpet Mart, from start to finish.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago Excellent experience from beginning to end. Kimberly was extremely helpful and knowledgeable. Adam and Michael did a great job with installation. They were punctual, worked quickly and efficiently. We will be back for all our future flooring needs. Thank you!
4.0
4 months ago This is the second time we have purchased carpet from carpetmart. We carpeted our downstairs and just recently we carpeted 3 bedrooms. I am very pleased with the product and the first installation was excellent. This installation was good except that none of my doors close or open because of the carpet. The installer told us that carpet mart does not cut the doors due to liability issues. That is very disappointing considering door cleareance would be a common issue with carpet. Since this is the lion share of your business you should ensure that all doors open and close. Or maybe I should have purchased cheaper carpet and would not have had this issue. The doors on the first installation were cut to accommodate the carpet. So you do it sometimes and sometimes you don't????
5.0
4 months ago Carpet Mart was professional and friendly. They worked with me on giving me a refund when we got water in our basement and had to postpone our install date. Carpet was installed 4/5/17 and it looks beautiful! John and John did a fantastic job. Love my carpet.
5.0
4 months ago My experience with carpet Mart was very positive and the personnel were very professional. I would definitely return!
5.0
4 months ago Excellent experience. John and John were fantastic installers! Love my new carpet!
5.0
4 months ago Our new carpet experience began with Kimberly at Carpet Mart on Shelbyville Rd. Kimberly worked with us to select the perfect carpet for our bedrooms, hall and family room. With her experience we had the carpet picked out in no time. She also set the appointment for the guys to come out and do all measurement. Once this was completed we did a follow up meeting with Kimberly to discuss pricing and set a date to have the-carpet installed. When the day came for the install, Clay, NIck and Allen was selected as the install team. These guys showed up and began removing old carpet and pad. In no time they were bringing in new padding and carpet. It was a great experience having three true professions doing the work. From start to finish they could not have been more professional. They went to great lengths to make sure everything was done to our complete satisfaction. They finished up the install by cleaning up and conducting a wall through to assure we were happy with the finished product which we were. What a great group of guys to have in your home. In addition we also talked to Aaron and Bruce, part of the management team. They were involved to assure we were completely satisfied with all facets of the experience. I assured them we were. What a great experience. Thanks to everyone who was involved!
5.0
4 months ago John and Johnny were on time, quick, very professional and great to deal with! Carpet looks amazing!
5.0
4 months ago RICHARD WAS VERY PROFESSIONAL, CLEANED UP, AND DID A GREAT JOB. I WOULD RECOMMEND CARPET MART TO ANY CUSTOMER. THE SALES PERSONS AT THE STORE VERY VEERY HELPFUL AND SAVED US SOME MONEY.
5.0
4 months ago Great service from Bruce Baise and installation from Adam & Michael. Five Stars all the way
5.0
4 months ago I am very pleased with my experience with Carpet Mart. I was looking for carpet for my bedroom. I needed someone to help me figure out what carpet since we are putting our house on the market and want a buyer that will pay our asking price. Kimberly did a great job of helping me figure that out. We scheduled a time for installation and Clay, Nick, and Allan installed. They were all professional and personal. I felt very comfortable with them. They did an excellent job and was in and out quickly. I highly recommend Carpet Mart.
5.0
4 months ago Jack, Jackie and Tanner did a super job in laying my carpet. They were very professional and took special when moving all my furniture. They are all very hard workers and did an excellent job.. I am thankful that I got this crew to install my carpet. Sincerely Chuck
5.0
4 months ago Everyone from your store was so friendly and easy to work with from our salesperson, measured, and installers! They did a great job! Good prices and speedy service!
5.0
4 months ago Carpet Mart made re-carpeting three bedrooms as easy as possible. Jake, our salesperson, guided us to the right carpet selection for our needs and provided great customer service. When Jack, Jackie and Tanner arrived to install, we particularly appreciated their carefulness with our hardwood floors. We are pleased with their quality of work. Our home feels refreshed and more comfortable now!
5.0
4 months ago Drue was very helpful in helping us pick out the right carpet for our needs. Clay, Nick and Allan were very polite and professional when they installed the carpet. I was able to get any questions answered quickly and easily. We will use Carpet Mart again.
5.0
4 months ago Adam and Michael installed caret in my master bedroom. They were punctual, courteous and extremely nice gentlemen. They did an outstanding job and cleaned up everything when they were finished. There was no damage, no scuff marks on the walls, etc. The sales people were great as well. There was no pressure to but and there were multiple people who offered us information. I will definitely go to Carpet Mart in the future. Prices were competitive and it was overall a great experience. I highly recommend this place.
5.0
4 months ago Excellent experience from the salespeople to the installation. It's beautiful also. Love it!!
5.0
4 months ago The installers did a outstanding job on my new carpet!!!! It took three days to do all of that work but it was worth it as NOW the new carpet and the pad underneath the new carpet is so MUCH BETTER over the old carpet and old pad. The installer Jackie and His crew really worked so hard to get everything done correct and NOW I am so very happy with how everything came out. Great Job Carpet Mart. Randall Kehrt in Hikes Point at 502 291-3851
5.0
4 months ago THE PEOPLE AT CARPETMART WAS WONDERFUL AND VERY HELPFUL. THE GENTLEMAN THAT DID MY CARPET WAS ON TIME ANDTHEY DID A WONDERFUL JOB.
5.0
4 months ago The experience was great from start to finish which included the salesperson (Jake) and the installation team (Trevor, Clayton and Nate). Everyone was accommodating and there were not any high pressure sales tactics. I am very pleased with my new carpet!
5.0
4 months ago They did a great job which included the sales and the installation. Great Job!
5.0
4 months ago We were very pleased with our experience with the Carpet Mart team. Salesman Milton was helpful and didn't overcomplicate things. Aaron, who did the measuring, was punctual and knew his stuff. Adam and Michael did a great job on the installation, cleaned up nicely, and were pleasant and respectful. The phone contacts and appointment times were exactly as promised. Overall, a good buying experience...and the carpeting looks great.
5.0
4 months ago Jake was very kind and courtious. We did most of the transactionsame for my carpet over the phone as to avoid me driving to the store. I have health issues. Thank you Jake. Clay, Nick and Allen did a fantastic job laying the carpet. They even fixed a floor squeek and moved some of my furniture back in the room. Nice job done by all. Hope to see the same crew on a few weeks for new carpet in my den.
5.0
4 months ago Dru is an excellent & John & John are an excellent installing team. This is our second purchase from Dru & second installation. They are punctual, professional, competent & Courteous.
5.0
4 months ago We ordered carpet for my house and needed by feb 28,2017. Store here in Louisville could not get the carpet we choose so manager offered us another similar carpet but it was much higher in price.The store manager was very helpfull and adjusted the pricing and finished the job in goodtime. the installation team was very good and did great job. We are happy with carpet and services from carpet mart.
5.0
4 months ago Very happy with Carpet,Installation and Services.
5.0
4 months ago About 1986 we purchased a large area rug from Carpet Mart and liked the sales staff. 30 years later we're selling the house and went back to Carpet Mart, talked to Drue about the realtor strongly suggesting that we replace the old carpet in the basement before listing. Rather than trying to sell us a more expensive upgraded carpet he showed us the cheaper carpet samples used for situations like this. The next week measurements were made and installation was done two days later. Clayton, Nick and Alan called before arriving, moved the heavy furniture, and got to work. It was done 1.5 hours later with the heavy furniture moved back and a professional installation. Great job and great guys. All around a very low key professional experience.
5.0
4 months ago Great Job!
5.0
4 months ago Drue was exceptionally helpful in getting a great value on carpeting for our basement and handling all of the arrangements for measuring and installation. John and Johnny, our installers, were a delight to have in our home and did a beautiful job of installing the carpet. A room that was dungeon-like has become a warm, useful recreation room with their effort. Our second favorable experience with Carpet Mart ... we're big fans!
5.0
4 months ago They did a wonderful and fast. Would use them again and recemend them to friends and family.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago We love our new carpet. After having issues with tile in our basement, they were willing to work with us when others wouldn't and we couldn't be happier. Thank you!
5.0
4 months ago We had carpet installed into our basement on 3/3/17 by Clayton, Nick and Alan. The guys were incredible and totally professional. They showed up bang on time, moved 1500 sq ft of carpet and underlay into the basement with the minimum of fuss and got on with the job. When they noticed that my contractor hadn't secured the back of one of the stairs correctly, they even let me borrow a circular saw they had to allow me to fix it!! I would absolutely recommend CarpetMart to anyone in Louisville looking for new carpet.
5.0
4 months ago Bruce Jones helped me order the carpet I needed to prepare my late Mother's home for sale. Michael came and got the job measured. Then Adam and Michael showed up and did a great and professional job getting the carpet installed. Very good experience.
5.0
4 months ago they came and moved all the furniture and remove the carpet and all so installed a new vinyl floor in living room was very professional and done a great job would have do More work nice guys don a great clean up
5.0
4 months ago Our salesperson, Bruce was very nice and patient since I had a hard time choosing the right color of carpet! The new carpeting was installed the following day!!! Adam and Michael were the best installers as they even offered to screw down the subfloor were there was a squeaky board!!!! Thank you Carpet Mart! Customers for life!!!!!
5.0
4 months ago My experience with Carpet Mart was great from purchase to installation. The salesman was very professional, no pressure, and I felt I had made a good selection of carpet with his knowledge of carpet. I was very pleased with the carpet installation by Nick, Clay & Nate. They were so friendly, efficient and easy to work with. They did a terrific job and I am very pleased with the results!
5.0
5 months ago Salesman in store and the installation team were excellent! Very nice people and did a great job!
5.0
5 months ago They did not scratch the walls which was important. They were friendly and respectful. Jake Hightower found our previous order quickly and the installers Alan, Clay and Nick were excellent.
5.0
5 months ago We had a great experience working with Carpet Mart! Everyone was very helpful and professional throughout the whole process. We love our new carpet!
5.0
5 months ago yes, I have never had such excellent service from a carpet store. Jake, my salesperson was excellent, knowledgeable, on time, and so helpful. I had oak under my carpet, and had some people come out sand, stain etc., so I could put a runner on the steps going up. Jake measure figured to perfection and it is beautiful. The installer Rich, was also phenomenal. Exact in putting it down, the padding and neat and nice. Very personable and precise. I am doing more in my house and Carpet Mart will be my go to place. Thank you Jake and Rich I will be back. Jennifer Knox Prospect, KY
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Kimberly (salesperson) was nice to work with and very patient with me when it came to purchasing carpet. The install team (Adam & Michael) did an excellent job and worked hard to minimize the time to put the new carpet in. It gave me time to have everything in place before the kids came home from school. I am a repeat customer and I plan to use Carpet Mart in the future.
5.0
5 months ago We were very pleased with the job that Carpet Mart did in our basement so we had them come back to carpet our Master Bedroom and install vinyl flooring in our utility room. We received the same great price and excellent service both times. Thank you Carpet Mart!
5.0
5 months ago We had an exceptional experience with Carpet Mart! My salesperson, Kimberly, was extremely helpful. She answered all my questions and made great recommendations without being pushy. The carpet I wanted was pricey, but on sale. I got another quote for the same carpet at a discount store, but Carpet Mart was cheaper. When I could not get all the rooms ready at the same time, I called to ask that the installers come to do part of the job, so we would have time to paint the other rooms, Aaron was super helpful. He arranged it, making sure the installers had the right amount of carpet for both trips. I was expecting to have to pay for the extra trip, but they did not charge me. The installers, Clayton, Nick, and Alan were very professional and did an amazing job. Of all the contractors in this four month remodel, I can honestly say this was the best experience. I have already recommended Carpet Mart to several of my friends who are wanting to purchase carpet.
5.0
5 months ago We were very pleased with the job that Carpet Mart did in our basement so we had them come back to carpet our Master Bedroom and install vinyl flooring in our utility room. We received the same great price and excellent service both times. Thank you Carpet Mart!
5.0
5 months ago Carpetmart is a hidden gem. Normally I buy carpet from HomeDepot or Lowes. A week ago I stopped by HomeDepot to order carpet for my daughters bedroom, they couldn't tell me how long it would take until they sent our a person to measure the room. $35 and 2 days later they called and gave me a 4-5 week installation time. Needless to say, I was not pleased. On the recommendation of a friend, my wife and I went to CarpetMart on a Friday, found carpet we liked. They had someone out there on Saturday to measure the room, his name was Clay, and they completed the installation on Monday. The install crew was great, they called before they arrived, finished in 2 hours, they even moved a few pieces of furniture for me. I am very impressed with CarpetMart and will be a return customer as we attack other rooms in our house. I should also add that I spent about $250 less on what I though was very similar carpet to what I found in Home Depot and there was not extra charge for the measuring.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Adam and Michael did a great job. I'm recommending ur store. Thanks alot. Looks Great!
5.0
5 months ago Jake and the installation team (Trevor, Clayton, and Matt) were all very helpful and easy to work with! Trevor was especially patient when we had last minute questions. Great team and we love our new carpet!
5.0
5 months ago We are totally pleased with the entire experience. Kimberly, our sales person was helpful and knowledgeable. We found carpet that we loved, and Carpet Mart had the best price. It was also installed within a short time and on our schedule. Our installation team (Clay, Nick, and Allen) called in advance, showed up right on time, and put the pad and carpet down quickly. It looks and feels great! They were all pleasant and professional. I don't know how we could have been any more pleased.
5.0
5 months ago Had a good experience with Carpet Mart. Prices were competitive and customer service was great. I ordered carpet on a Thursday was told that since they had to get some of the carpet from the warehouse that it would be about 2 weeks for the install. I had expressed that I needed it installed as soon as possible and ended up having the carpet installed 4 days later. Now that is great customer service. The installers arrived on time and the install went great thanks to Charlie and Nick! Thanks Carpet Mart, I will always keep you in mind when purchasing flooring in the future.
5.0
5 months ago This is the third home that we have had carpet mart carpet installed in, and we will always have carpet mart take care of our carpet needs, we love it when the installers keep their appointments on time, are courteous, and keep their work areas clean. I can see why carpet mart has such loyal customers!
5.0
5 months ago Had a wonderful experience everyone starting with the salesman, store manager, and installers smdis an awesome job
5.0
5 months ago Your team of 4 carpet layers that installed our carpet in Heather Hills on Tuesday, Feb. 14, gave us the perfect Valentine's gift with their skill and professionalism. While my husband and a neighbor had removed the buffet and two book cases, and he had packed out all the drawers in the entertainment center to lighten the load., your team helped disconnect the TV and stereo very quickly and moved them to the kitchen before my husband returned from an errand. Congratulations on having great teams.
5.0
5 months ago Great job, finished quickly, and not mess afterwards.
5.0
5 months ago We are long time customers of Carpet Mart and have had a great experience every time we have worked with Bruce Jones . We recently purchased carpet for our lake house , our installers Clay, Nick , and Nate were very prompt and did a great job
5.0
5 months ago Drue our sales person and John & John Morgan great job
5.0
5 months ago Installation complete on schedule and great job well do
5.0
5 months ago I recently needed to re-carpet my office and went to Carpet Mart on the recommendation of a friend who told me that Carpet Mart offers the best deals in town. He was right. Not only is the price right, the folks at Carpet Mart, including salesman, Bruce Baise, were extremely helpful in first trying to find the same carpet as in the adjoining room and then trying to match it. Bruce even came to my office and took measurements. The prices were reasonable, the staff was friendly and responsive, and the installation was done timely, quickly, and well. After the installation, I even received a small refund because the transition board that I purchased was not needed! I will return to Carpet Mart for sure the next time I need carpeting and will refer them to friends and family. This is a quality business with good products and customer service.
5.0
5 months ago We have had hardwood flooring and carpet installed in our home and could not be happier. Every step of the process was handled quickly and professionally. Our salesperson, Milton and installation team, John and Johnny were great. We look forward to working with Milton, John and Johnny in the future.
5.0
5 months ago Dave, Trevor, Clayton and Lance came and installed our master bedroom carpet within a few hours. I was amazed! Wonderful carpet and wonderful installers :)
5.0
5 months ago I recently needed to re-carpet my office and went to Carpet Mart on the recommendation of a friend who told me that Carpet Mart offers the best deals in town. He was right. Not only is the price right, the folks at Carpet Mart, including salesman, Bruce Baise, were extremely helpful in first trying to find the same carpet as in the adjoining room and then trying to match it. Bruce even came to my office and took measurements. The prices were reasonable, the staff was friendly and responsive, and the installation was done timely, quickly, and well. After the installation, I even received a small refund because the transition board that I purchased was not needed! I will return to Carpet Mart for sure the next time I need carpeting and will refer them to friends and family. This is a quality business with good products and customer service.
3.0
6 months ago This customer did not leave a comment.
5.0
6 months ago 5
8 months ago Business Owner "Charlie & Nick were the installation team that worked on our home. Those guys were experienced, professional and very polite. Their work was outstanding, and we're very happy with our new carpet and tile. I'll definitely use them again for future jobs."
5.0
6 months ago Stephen Bentley and I love our new flooring they were easy to deal with and very nice
5.0
6 months ago We had carpet installed in our master bedroom. Nick, Clay and Nate were scheduled to come between 8:30-9 but called and said they were ready to come over earlier and were here and ready to get started by 8. Since we weren't planning on them being here that early, the room wasn't completely prepped and ready for them to work. I told Nick I needed a few more minutes to finish getting things out and he jumped in and helped with a smile. Nick, Clay, and Nate were professional, efficient, and fast workers and had the job done in half the time we expected. They were courteous and took care to check out an area of concern I had when ripping out our old carpet. They did a fantastic job and we couldn't have been happier with our carpet mart experience, from choosing our carpet to the installation. We will definitely go back here if we need carpet again!
5.0
7 months ago Blown away about the price, quality, and service! Had my rooms measured Monday afternoon and they came back and installed it Wednesday morning. Very professional and prompt. Carpet Mart is the only flooring company I will use on my rental properties or my own home. From sales to service you just can't beat them or their price. Thanks!
5.0
7 months ago Awesome service from start to finish. Bruce helped me on the sales side, Nick and Clay on the install. Install was quick and courteous. I will definitely use...
7 months ago Business Owner We are so glad to hear that Bruce, Nick, and Clay were able to do an awesome job in helping you choose your flooring and install it! Thanks for your review, and we are looking forward to helping you w...
5.0
7 months ago Easy to deal with when we wanted to replace the rest of our carpet upstairs. Drue easily looked up our carpet color we used last time. Took like 5 minutes to set up appointment online, within a week, carpet was installed. I like supporting local companies, this one is a gem!
5.0
7 months ago We had a great experience with Carpet Mart and our new laminate floors. We were happy with the price and financing we received. I have always been cautious about having workers in my home and was constantly worried there would be a problem, but the installation went great and we were satisfied with the job the installation team (lead by Mike and Mike) did. Thank you!
5.0
7 months ago Quick installation. Great sales consultant and installers.
5.0
7 months ago Ventured into Carpet Mart last week looking for a new carpet runner for the stairs in the newly finished basement. My salesperson, Jake, was very helpful and helped meet my needs and stay within budget. The runner was ready and installed less than a week later! The installer, Rich, was quick, courteous, and neat. Will definitely be back the next time I look for flooring of any kind!
5.0
7 months ago Amazing team of people! From buying to installing, the BEST experience. How delighted I was to see true honest customer service all around. Thank you guys so much!
5.0
7 months ago 4
8 months ago Business Owner "I really appreciate the assistance I received in selecting the carpet I wanted. The conversation regarding the type of carpet and why I might select one type over another was helpful. The price was in the range I expected and the purchase process was easy. The install took longer than I expected but the guys were very nice, courteous, and friendly. They did a great job. Thank you Bruce, Trevor, Clayton, and Lance!"
5.0
8 months ago I really appreciate the assistance I received in selecting the carpet I wanted. The conversation regarding the type of carpet and why I might select one type ov...
7 months ago Business Owner Andrea, we are thrilled that we were able to assist you in selecting the right carpet for your home. Thank you for taking the time to complete a review about us, and we hope that you enjoy your new fl...
5.0
8 months ago I really appreciate the assistance I received in selecting the carpet I wanted. The conversation regarding the type of carpet and why I might select one type over another was helpful. The price was in the range I expected and the purchase process was easy. The install took longer than I expected but the guys were very nice, courteous, and friendly. They did a great job. Thank you Bruce, Trevor, Clayton, and Lance!
5.0
8 months ago Wow. Carpet Mart was the perfect choice for us. The showroom was open later than others for my wife and I to come see the options. Christian, our salesman, was a knowledgeable and nonpresuring carpet expert. We felt the price was fair, less expensive than one other estimate, and slightly more than another. Mike, the installation manager, arrived 10 minutes early. That is huge in my book! The installation was perfect. We made the right choice. Home improvement choices are tough; you never know what the end result will be. Carpet Mart makes it easy! Good price! Good install. As far as longevity, only time will tell. But I am confident in our choice. Thank you.
5.0
8 months ago "I was waited on immediately when I entered the store the salesman was very nice and informed me of specials he placed my order and worked with me on a quick installation date. The team of Clay,Nick,and Nate was very professional they arrived on time and finished within an hour very nice team. Thank you to all"
5.0
8 months ago "I used them today very pleased with carpet and installation crew worked dilegently and arrived ahead of schedule, they called first."
5.0
8 months ago "From the salesmen to the installers, we had a great experience with Carpet Mart. Affordable prices for great carpet and on installation day they were very nice, professional, and quick."
5.0
8 months ago After completing new construction we wanted carpet installed before the holidays. Carpet Mart was so wonderful to work with and were able to get our installation complete in plenty of time. We love the carpet and it looks beautiful in our basement! We have bought from Carpet Mart several times and will keep going back. Their sales team and installers are top notch! They go above and beyond from the time you buy the carpet to completing the installation. We won't buy our carpet any other place.
5.0
8 months ago We had a great crew installing our carpet. Very attentive to our needs and concerns.
5.0
8 months ago "We are very pleased with the entire process at Carpet Mart, from purchase to installation. All the old carpet was removed after the installers removed the furniture, installed new carpet and vacuumed."
5.0
8 months ago "Clay,Nick and Nate did a wonderful job installing my carpet. They also has a lot of patience with my dog. I tried to keep my dog out of their way, but occasionally she would sneak in the temporarily opened door. I would recommend them and Carpet Mart to any of my friends"
5.0
8 months ago "Great service from the time I walked in their showroom until the guys left my house. I purchased my carpet in July and Carpet Mart stored it till November at no additional cost. I called my Sales person to set up installation and was called back by the installation group to set up my appointment. Received a confirmation call the day before and received a call from the guys the morning of installation with an arrival time. I was pleased to see them on time. The three guys were very polite, nice and did great work. They worked well with each other. This was our second purchase from Carpet Mart and we will be back. Thanks,"
5.0
8 months ago We used Carpet Mart in August of 2016. Great service in store and during installation! Prices quoted were identical to that charged and well below a store just down the street from my home in Mount Washington for comparable carpet.
5.0
8 months ago We used Carpet Mart in August of 2016. Great service in store and during installation! Prices quoted were identical to that charged and well below a store just down the street from my home in Mount Washington for comparable carpet.
5.0
8 months ago "On time, efficient work, great looking installation."
5.0
8 months ago I have used Carpet Mart for 25 plus years and have always great service.
5.0
8 months ago I love my kitchen floor. It has made a world of difference in the appearance of my kitchen. The installation team and sales team were very courteous and did a great job.
5.0
8 months ago We started with remodeling our master bathroom and needed a closet carpeted. We are now planning the entire bedroom carpeting.
5.0
8 months ago "great service, great installation, great all around."
5.0