CARPET MART

5.0
|
1251 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-542-6344 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
5.0
|
1251 Reviews

Reviews


5.0
yesterday John and Johnny were absolutely excellent trade men. They were meticulous about their work. The flooring had multiple color shades of gray and brown tones. My wife asked Johnny to please use more brown shades as he selected the planks. He was wonderful. John did an excellent job with the carpeting throughout the house. I would strongly recommend them to family and friends. Thanks for the 5 star job!
5.0
2 days ago We can't say enough good things about Carpet Mart. From start to finish, Christian Robinson (salesperson) and Charlie, Nick & Mike (installers) make an excellent team. We started Phase I of our house renovation part of which included removing the carpet in our Master Suite (master bedroom, dressing/sitting room off the bedroom, large master bath, and walk-in closet). The carpet we chose was Shaw's Sandcastle which really did look like sand, not too beige-y, yellow or tan, but had specks of white depending on how the light reflects on it. It look & feels very luxurious in our bedroom. With our bedroom and dressing/sitting room being a large area, I wondered if the seams would be visible but they did such a good job we can't find any! We chose St. Lucia (hard surface) for the large bath and walk-in-closet which complements the carpet perfectly. St. Lucia's transition pieces look great. We are VERY happy with how everything turned out. Christian was incredibly patient with us in providing quotes and color selection. He quickly became our go-to guy and we've even referred our good friend to him for her basement flooring. Christian is super helpful, genuine, never pushy, and always keeps us informed of upcoming specials. And Charlie, Nick and Mike did an excellent job installing it, quickly too! Yesterday it took about 7 hours and it was in. They took an extra step to look for a caulk that matched our quarter-round and it only took a couple hours this morning to install the final transition pieces. They were professional, personable, experienced, skilled, on-time, neat with their work, and cleaned up before they left. Such a great group of guys! We have more flooring updates to do in our house renovation and we're so glad we found a good fit with Carpet Mart. They have a wide selection of hard surfaces, plus samples actually installed on their floor for you to walk on which is super helpful if you have a hard time envisioning from a small sample. Also other home improvement stores just did not have the carpet selection we were looking for and Carpet Mart has a great selection, especially if you're looking for luxury patterned carpet which we plan to install later on our foyer stairs :) Carpet Mart is a family-owned business which we both really like. They've obviously built their business on great customer service and great products. Christian, Charlie, Nick & Mike, thanks for making our Master Suite absolutely BEAUTIFUL and we are looking forward to our next job with you guys. Until then, it's on to having fun decorating our beautiful Master Suite! Thanks guys! Melissa & Eric
5.0
3 days ago We had carpet laid in our upstairs on a new home. Jake was great and worked with us on finding the right carpet and working in our timeline. Adam and Michael came and installed and were very professional and got the job done right and quick. We will be back for our flooring needs.
5.0
3 days ago We had carpet laid in our upstairs on a new home. Jake was great and worked with us on finding the right carpet and working in our timeline. Adam and Michael came and installed and were very professional and got the job done right and quick. We will be back for our flooring needs.
5.0
3 days ago We had approximately 900 feet of carpet installed by John and his son, also named John. The quality of their work was excellent! They arrived early and worked diligently over a two day period of time. They were very professional in their interactions with us and kept us appraised of the installation process. We are extremely pleased with the quality of their work. They cleaned up following completion of the installation and returned our furniture to its original location. We particularly appreciated that they double-checked to ensure that we were satisfied with the completion of the job. We would hire them in the future and highly recommend them to others. We appreciate that Jake assigned our job to John and his son, John.
5.0
4 days ago We recently bought carpeting from CarpetMart and the team of Nick & Mike installed it. They did an excellent job, as have all of the other installers of carpets we have purchased from CarpetMart over the past 20 years or so. Kimberly did a very good job of helping us select the carpet we eventually bought, keeping it in the price range we had given her. When that carpet came in, there was something wrong with it, and so Aaron without hesitation sent us a higher grade carpet at no additional charge, to get the carpet installed on the timetable we had agreed to when it was ordered. We highly recommend the good people at CarpetMart for any carpeting needs.
5.0
last week Men were hard workers. It was scheduled for 2 days, but they finished in one. They did an excellent job. They picked up all scraps and vacuumed all of the carpets. They were very courteous and gave us a very nice treat bag that was very much appreciated.
5.0
last week We are extremely happy with our new carpet in our upstairs finished attic space. Drue was our salesman and gave us many options to choose from. Nick and Ricky were our installers today and they were prompt, professional and very nice. I even asked them to look at one thing I noticed right as they were getting ready to leave and they happily came back in and made an adjustment for me. I highly recommend Carpet Mart and their employees. Forgive me as I could not remember everyone’s names but they were all very pleasant to work with. Thank you for such and wonderful experience!
5.0
last week Thanks to Christian for helping me pick out the carpet I needed for my upstairs bedrooms, hallway, and stairwell. Adam and Michael showed up a little early that morning and were finished by early afternoon. I am getting a new bed and they were kind enough to move my old bed to the guest room. I love my new carpet!
5.0
last week We are extremely happy with our new carpet in our upstairs finished attic space. Drue was our salesman and gave us many options to choose from. Nick and Ricky were our installers today and they were prompt, professional and very nice. I even asked them to look at one thing I noticed right as they were getting ready to leave and they happily came back in and made an adjustment for me. I highly recommend Carpet Mart and their employees. Forgive me as I could not remember everyone's names but they were are very pleasant to work with. Thank you for such and awesome experience!
5.0
last week We had carpet installed on our stairs and second floor. Jake was our salesperson; he was very professional, informative and no pressure. Jake did a great job and we would definitely do business with him again. Jack, Jackie and Tanner did our installation. If we do our first floor, we will specifically ask for them again. Excellent job.
5.0
last week My wife and I visited your store to see about having a 9 x 13 rug made from carpet. Our salesperson, Jacob, was very knowledgeable and very helpful. We were surprised at the many options he explained were available. Just wanted Jacob to know how much we appreciated his help.
4.0
2 weeks ago Nice selection of carpet and other flooring solutions.
5.0
3 weeks ago I would recommend carpet mart to friends and will definitely use them again. The carpet looks great!
5.0
3 weeks ago Right off the bat my husband and I were impressed by Christian's friendly and professional manner. We had an idea of what we were looking for and Christian was able to direct us to the perfect fit for our needs. Unlike many sales people I've encountered, he was able to answer all of my questions (and I tend to have a lot) on the spot! Related to the installation team, they were wonderful as well! Jack, Jackie, and Tanner were extremely friendly, professional, and efficient. The finished product is BEAUTIFUL! We were so pleased with the carpet and installation that we just made a second purchase for another area in our home!
5.0
3 weeks ago “We want to say thank you to our helpful salesperson, Bruce Jones. Also, we want to thank our installation team, Charlie and Nick, for a beautiful job. Everyone we dealt with were professional and helpful. We couldn’t be happier with our new tile flooring.”
5.0
3 weeks ago Christian was very easy to work with and very helpful in picking out the right flooring for our home. The Crew who installed the floors were friendly and did a great job! I'm so happy with our new floor!
5.0
last month John and Johnny did a very nice job. Their workman ship and attention to detail was great. My only suggestion would be not to leave scraps in the air vents. Also, the metal lining on several of the air vents were pretty badly bent up, which caused problems putting the vents back in.
5.0
last month Great family oriented business. Store reps are helpful and not pushy. Allowed me to check out several carpet samples. Crew who installed carpet was friendly, skilled, and clean. Would use again.
5.0
last month This customer did not leave a comment.
5.0
last month Everyone was very helpful, from the sales person, Drue Felts, to the installers, Jackie and Jackie. Jackie and Jackie did their best not to inconvenience me, and they were very careful with the furniture that had to be moved. They worked very hard, and the end result was perfectly laid carpeting.
5.0
last month Carpet Mart has done five installations for me over the last 20 years or so. The most recent installation was at a rental property that we own. You simply cannot beat this company for price and customer service. From start to finish, this was top-notch. Highly recommend.
5.0
last month Nick and Clark were so kind and quick and helpful! Kimberly at the store understood I was in a hurry and made the process quick and painless! I will forever use you guys whenever I need carpet.
5.0
last month We were pleased from the outset when Jake assisted us in the purchase. He was very knowledgable, professional and patient. We would highly recommend him and would look forward to working with him in the future. Nick and Clark arrived early after calling to get OK, worked quickly, efficiently, and completed the installation in good fashion. We are very happy with our experience with Carpet Mart.
5.0
last month Nick was super. He came in and measured and then came back to install. He was neat and clean and did a great job installing the carpet. Christian helped us with the selection of the carpet and did a good job communicating with us about the carpet, when it would be in, when it was in and making sure we had quick installation. Good experience. We will shop here again.
5.0
last month Installation guys (Nick & Clark) were professional and did good job.
5.0
last month Installation guys (Nick & Clark) were professional and did good job.
5.0
last month Best place, all around, for flooring needs! I would give them a "10" if I could! Honest, reliable, friendly, knowledgeable and cooperative! Can't even begin to tell you. Spent a lot of $$$$$ there and would do it all over. A big thank you to all! Will go back next year for another project. I am bringing my daughter in to do her house, too!
5.0
last month We loved out salesman Milton. The carpet installers were wonderful and so polite and clean. I would recommend anyone to Carpet Mart. The whole experience was wonderful. Thanks.
5.0
last month We really enjoy working with the Carpet Mart team. From the time you walk into the store to discuss a purchase until the final product is installed you are surrounded by knowledgeable and very friendly staff. The staff answer all questions no matter how small, big and plain dumb with a smile. The installers are on time, they are very organized and very clean. We have used Carpet Mart before and we will use them again. We have suggested them to many of our family members and friends.
5.0
last month I got my carpet today it is beautiful!! Jack, Jackie and Tanner did a excellent job. They were on time and the clean up was perfect!! I would recommend Carpet Mart over and over. No one can beat their price and service!!
5.0
last month Purchasing our entire house new carpeting from Carpet Mart was one of the best decisions we have ever made! From the the initial contact to the the final installation, every person we came in contact with was very professional. We are very happy with our purchase, and will be sure to recommend you to anyone looking for new flooring. Thanks to Christian and Drue for their advice and follow through, Aaron for his recommendations and Clay, Eddie and Andrew for their excellent installation. Keep up the good work, it's easy to see why you've been in business for so long!
5.0
last month Great people to work with. Employees also very nice. Every thing done in a timely manner.
5.0
last month Jack, Jackie and Tanner did an outstanding job. I couldn’t be happier!
5.0
last month Jack, Jackie and Tanner did an outstanding job. I couldn’t be happier!
5.0
last month Store was recommended to me by Owen Baker,Bakers All Around Construction Inc. Glad we went there,great service and great installation.
5.0
last month Nick and Clark were very professional, did an excellent job in a short period of time and left things clean and looking great. They were very pleasant and cared about our house like it was their own. Thanks for the great and timely work. Everything looks fantastic and I will not hesitate to recommend or use them again.
5.0
last month I love my new carpet. The total experience was so easy. Christian was the salesperson, very professional and helpful. Nick and Clark did the installation, they did all 3 bedrooms, very nice people. They came on time and was finished in no time. I was quite impressed. I would recommend this company to anyone.
5.0
last month We had carpet installed at our house today. We had an awesome experience from Kimberly helping guide us to the right carpet selection to Charlie, Nick, and Mike installing it. We are very pleased with our the kind and friendly service at Carpet Mart.
5.0
last month Very pleased with the product and the installation, thanks to ours saleman Milton, installers Nick and Clark. Wish all service was this efficient. Anita and Kent
5.0
last month Product arrived sooner than expected and therefore were able to get installed quickly. We so appreciate the customer service of Christian and the rest of those involved at the store as well as the install team. They were fast, efficient and courteous!
5.0
2 months ago Recently purchased carpet from Jake and then installed in basement by Clay,Eddie and Andrew. I wish I could have them install through all of the house. They were super in installation. I wish I had bought from this place before. Thank You
5.0
2 months ago Outstanding service and process from beginning to the end. Christian set the tone well with our visit to the store. His help and professional attitude helped us make our decision. Installer Nick was great with his visit to measure. Installation day was smooth, and accomplished with professional attitude. They made sure we inspected the job with them before they departed.
5.0
2 months ago My best customer service experience! Hands down the friendliest staff I have encountered on my carpet search.
5.0
2 months ago From concept to completion, the entire experience was outstanding and couldn’t have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you’re well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn’t be happier and have already recommended them to many people. THANK YOU!
5.0
2 months ago From concept to completion, the entire experience was outstanding and couldn't have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you're well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn't be happier and have already recommended them to many people. THANK YOU!
5.0
2 months ago From concept to completion, the entire experience was outstanding and couldn’t have gone better! The service, selection, pricing, and professionalism were better than I could have ever hoped for. They truly care about making sure you are happy with your selection and go above and beyond to make sure you’re well taken care of. The sales team (Christian, Bruce, and Drew) and the installation team (Clay, Eddie, and Andrew) were SUPER! LOVE my new carpet and look forward to working with Carpet Mart again. Couldn’t be happier and have already recommended them to many people. THANK YOU!
5.0
2 months ago My salesperson, Kimberley, was knowledge and nice, without being pushy. And the crew that did the installation-Jack, Jackie, and Tanner were expert installers. The rooms look wonderful and they did a fabulous job on a difficult set of stairs. I would recommend this company without hesitation.
5.0
2 months ago My salesperson, Kimberley, was knowledge and nice, without being pushy. And the crew that did the installation-Jack, Jackie, and Tanner were expert installers. The rooms look wonderful and they did a fabulous job on a difficult set of stairs. I would recommend this company without hesitation.
5.0
2 months ago Jack, Jackie and Tanner did a wonderful job installing carpet on 2 rooms on my house. They were right on time, cleaned up behind them, not leaving any mess. Fun guys, know what they are doing. Would definitely recommend to my friends.
5.0
2 months ago The sales team were patient And very supportive. They did not push us to make a decision. They Very easy to get in touch.The installation team was excellent. They were efficient and effective.
5.0
3 months ago this was our second time using Carpet Mart for our flooring needs, we will not go anywhere else. our installation team Jack, Jackie and tanner were wonderful to work with, very friendly and did an amazing job. thanks to our salesman christian we have the perfect floors for our family! we highly recommend Carpet mart!
5.0
3 months ago this was our second time using cart mart, we will not go anywhere else. our salesman did a wonderful job helping us pick the best flooring for our family. our installation team was very friendly and professional and did a amazing job. we love our new floors. we highly recommend Carpet Mart!
5.0
3 months ago I have done business with Carpet Mart for about 30 years and have always used them on any property I have owned. We are currently fixing our house to sell and needed new carpet. Bruce, the manager/salesperson, was wonderful. I told him what I was looking for and he found me exactly the right thing without trying to sell me on anything I didn't want. He made it so easy. Charlie, Mike, and Nick installed today and they were amazing and polite and did great work. I would recommend them to anyone I know who is looking for a carpet installer.
5.0
3 months ago I have done business with Carpet Mart for about 30 years and have always used them on any property I have owned. We are recently fixing our house to sell and needed new carpet. Bruce, the manager/salesperson, was wonderful. I told him what I was looking for and he found me exactly the right thing without trying to sell me on anything I didn't want. He made it so easy. Charlie, Mike, and Nick installed today and they were amazing and polite and did great work. I would recommend them to anyone I know who is looking for a carpet installer.
5.0
3 months ago We had excellent service from Carpet Mart on new Coretec flooring. Salesman Christian was non-pushy, knowledgeable, and answered all our questions. Installers John & Johnny were professional, personable and efficient. Time from purchase to completion of installation was 14 days which included ordering of product. It was a pleasant experience from beginning to end. We highly recommend Carpet Mart.
5.0
3 months ago Our experience with Carpet Mart had been wonderful. Jake, the salesperson was extremely patient with us as it took almost 2 1/2 months to decide what carpet to go with for 4 areas. He never pressured us. Nick & Clark installed the carpet and they were efficient and quick. Aaron, an assistant manager was helpful in helping solve a couple of issues quickly that we had with the thresholds. I definitely would recommend Carpet Mart for future purchases.
3.0
3 months ago Thanks
5.0
3 months ago Unbelievable service!! Thanks Christian for your service and being patience with me. The installation team was very polite and helpful; Carpet Mart will always have my business ! Thanks again.
5.0
3 months ago Kimberly was our fantastic sales person who helped us with an upcoming condo resale. Clay, Eddie and Andrew were our installers who turned this condos floors into a show piece! we couldn't be happier with the results. Thank you Carpet Mart ! Denise and Steve T.
5.0
3 months ago Nick and Clark did a fantastic job installing carpet on our basement stairwell. They did a great job and had cleaned up and completed the job quickly. Would definitely use them again in the future.
5.0
3 months ago My experience, with Carpet Mart, has been amazing!!!!!!!!! From the beginning of the process to the end, nothing but the best! My installation team was fabulous! A big thank you to Jake, my salesperson and to my installation buddies, Jack, Jackie and Tanner! So very easy to work with. My flooring looks better than I could have imagined!
5.0
3 months ago Our salesman Milton was a great help to us when we went to pick out carpet. He was very knowledgeable about the various types of carpets and found us a great deal. Our installation was done by Nick Clark. He did an amazing job and left no mess! We had a wonderful experience at carpet mart and would recommend them to anyone.
5.0
3 months ago Christian was a great person to work with and made the decision and set-up very easy. Once the installation was scheduled, Christian did a fantastic job. Was quick, didn’t miss anything, helped out with more than asked, and was very personable and respectable the whole time. Thanks!
5.0
3 months ago Christian was a great person to work with and made the decision and set-up very easy. Once the installation was scheduled, Christian did a fantastic job. Was quick, didn’t miss anything, helped out with more than asked, and was very personable and respectable the whole time. Thanks!
5.0
3 months ago Good price, easy to work with, and installers were great too. Will definitely shop here again when in need of carpet and flooring.
5.0
3 months ago Good price, easy to work with, quick set-up, and installers were awesome.
5.0
3 months ago We found the perfect carpet for our home from their huge inventory. Christian assisted us and was excellent. Appointment and follow up was also very professional. Our installers were great at insuring every part of install was perfect. Adam and Michael are 2 very fine young men and a asset to Carpet Mart. They left our house sparkling. I will only deal with Carpet Mart for future needs. Scotty and Joyce