CARPET MART

5.0
|
683 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My Carpet Mart 9501 Shelbyville Rd, Louisville, KY 40223-2993 502-425-3022 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
5.0
|
683 Reviews

Reviews


5.0
last week Great company! Teresa helped us a lot when we went to the store and we explained what we wanted. She was able to lead us straight to what we needed and was very understanding of our home and financial situation. The carpet installers willie and Matt did a great job and went above and beyond to make our installation experience amazing! Thank you guys for all you're help! We live the carpet and it looks amazing!
last week We are happy to hear that you had such a great experience with us! We are glad that Teresa was able to contribute to your experience by helping you choose the right flooring for your home and Willie and Matt were able provide you with a great installation. Thanks for writing us a review and know that we appreciate you as a customer!
5.0
2 weeks ago Perfection! From the moment I walked in and spoke with Jake, the salesperson, to talking with Aaron who helped me resolve another carpet dilemma that occurred a...
last week We are thrilled to hear that you are a return customer! And we are glad to know that Jake, Clayton, and Alan did a wonderful job helping you through the selection of your product and the installation ...
5.0
2 weeks ago We had a wonderful experience working with Carpet Mart from start to finish. We couldn't believe how fast and affordable they were for the great quality product & service they provided. Jake helped us pick out the perfect carpet and walked us through the process, and Adam and Michael did a great job installing it. The entire process took less than a week and we are very impressed with the outcome & glad we chose Carpet Mart! Would definitely recommend.
last week We are happy to hear that we were able to provide you with a smooth and speedy experience, and we are glad to know that Jake, Adam, and Michael contributed to your wonderful experience! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
2 weeks ago Carpet Mart just did our carpet for our recently finished basement. We couldn't be happier with the whole experience! Jake was very helpful (and patient) in assisting us with picking out the right carpet that wouldn't show dirt, was good quality but low priced, and was soft for our daughter to play on. Adam and Michael were very courteous and professional on installation day. They did an excellent job and we love how it turned out! We will definitely use Carpet Mart again. Also love that they're local to Louisville but prices are on par (or less) than the big box stores!
last week We are so happy to hear that Jake was able to help you choose the right carpet for your home and that Adam & Michael did an excellent job with the installation! Thanks for taking the time to write us a review, and we are already looking forward to helping you again in the future!
4.0
3 weeks ago Carpetmart had the best price for carpet and installation. They also had the softer carpet fiber we were looking for. Everyone was very knowledgeable, and when the carpet we wanted wasn't available they found another even better one and matched the price. The carpet install was beautiful and they moved our furniture right where we wanted it. A little damage was done in the course of furniture movement, and they immediately took care of fixing it for us.
3 weeks ago We are thrilled that we were able to help you find what you were looking for and go beyond to find a better carpet for you! Thank you for giving us the opportunity to serve you, and we look forward to helping you again in the future!
5.0
3 weeks ago We are very happy with our service from Aaron our salesperson and the installation team of Trevor, Clayton, Jason, & Luke. All were very professional & super easy to work with. Bruce was super nice too. Thanks for all you help.
3 weeks ago We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 weeks ago Working with Carpet Mart from beginning to end was truly a great experience. From working with Jake, my salesperson, Bruce, who gave me my estimate, and Willie and Matt, who installed the carpet, I would recommend Carpet Mart as a friendly and professional choice which is a great value, too. I plan to use them in the future when I need to update other areas in my house.
3 weeks ago We are happy to hear that you had a great experience with us! It is our goal at Carpet Mart to take care of our customers and we are glad that Jake, Bruce, Willie, & Matt were able to help take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 weeks ago Carpet installers were very thorough, and asked for preferences at every step. They did a great job of cleaning up too when the job was done!
3 weeks ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
last month Carpet Mart rocks!
5.0
last month Testing feedback
5.0
last month We have used carpet mart for years! Recent move lead to new carpet purchase and again they did not disappoint. Aaron and Kimberly were so great at answering all of our questions and helping us choose a perfect carpet for our new home. Customer service is top notch!!! Quick purchase, quick install!! Great prices! I won't go anywhere for carpet. I have recommended many friends there too! Adam and Michael did a wonderful job on our install too. Highly recommended.
5.0
last month Great service all around!
5.0
last month Milton and the installers were all just great. Carpet Mart kept in touch about installation, making sure we were ok with everything. Will highly recommend Milton and Carpet Mart to anyone.
5.0
last month Milton was a tremendous help to us, very knowledgeable, and an absolute pleasure to work with. Jack and his team did a fantastic job of installation. They came exactly on time and were extremely pleasant and professional. Bruce Jones called the next day to check on the installation, and there was a small piece of carpet not secured under the strip joining the hardwood floor. Jack immediately called and was out to fix it promptly. Carpet Mark has our highest recommendation, and I would recommend Carpet Mart to anyone looking for quality carpet and professional installation. Thank you.
5.0
last month We were so pleased with our first experience we are now return customers! Carpet Mart exceeded our expectations once again. Genuine helpfulness from Jake in the showroom combined with prompt arrival and quality installation from Clay and Alan make Carpet Mart our go-to for our future flooring needs.
5.0
last month Clay and Alan installed our carpet quickly and efficiently and were absolute professionals. Kimberly was our salesperson and she was very courteous and professional. We will definitely be returning for our next carpet purchase.
5.0
last month They were really honest with the questions that I asked them. They done a fantastic job on my carpet, I am very pleased with my carpet, I have told everyone about it. I even had a party and told everyone to take their shoes off and test my carpet. You should have seen the ooos and aaas I received. I told them carpet mart behind havertys on hurstbourne& Shelbyville Rd. Thanks again carpet mart I am so HAPPY!!!
5.0
last month After hearing so many wonderful things about Carpet Mart, I decided to give them a try when looking for carpet for two rooms in my house. As soon as I walked in I was greeted and helped right away. I needed the carpet installed within a week; Carpet Mart had installers there in three days. Trevor and his crew were right on time. They were courteous, professional and enjoyable to work with. They did a fabulous job installing the carpet! I will never go anywhere else again to purchase carpet for my house!
5.0
last month Staff was great to work with both in store and the installers!! Love the carpet, great quality for the price!
5.0
last month Carpet Mart made my experience so easy from start to finish. Jake was super helpful in helping me decide on what carpet and padding to install. Everyone was very helpful in keeping me updated through the process and everyone was punctual. Willie and Matt did a great job installing the carpet. It looks beautiful! Very pleased with our experience and the outcome.
5.0
last month Every person I met from the company was so nice and friendly. The were all very helpful. Great customer service! I was so impressed with how quickly they were able to come out and install the carpet. It looks great!
5.0
last month Carpet Mart made my experience so easy from start to finish. Jake was super helpful in helping me decide on what carpet and padding to install. Everyone was very helpful in keeping me updated through the process and everyone was punctual. Willie and Matt did a great job installing the carpet. It looks beautiful! Very pleased with our experience and the outcome.
5.0
last month Every person I met from the company was so nice and friendly. The were all very helpful. Great customer service! I was so impressed with how quickly they were able to come out and install the carpet. It looks great!
5.0
last month Kimberly was great to work with in helping me pick out my flooring along with carpet. Mike and Brian and their team on installing carpet and flooring were great. They did awesome job.
5.0
last month Clay & Alan were awesome! They were on time, worked well together & got the job done in a few hours. They were fun to watch, very talkative & polite. I enjoyed my experience, so much, that when I decided to do another room, I asked for the same install team. It was the same awesome experience as before. They are truly an asset to Carpet Mart. They are a hard-working pair & compliment each other well. I will definitely refer my salesman, Bruce Jones & the installers, Clay & Alan to all my friends & family.
5.0
last month Fast, friendly, and professional! Great customer service from beginning to end!
5.0
last month Clay and Alan exremley professional installers... I would recommend Carpet Mart my dealings with Bruce and Aaron was very positive and professional... there was a hickup the carpet that arrived was somewhat different than the sample the feel and the color... spoke with Bruce of Carpet Mart the issue was rectified without delay.. Again I highly recommend this business to all from the people at Carpet Mart to the Installers I would most certainly refer and use again.. Thank Y'all very much... Mary
5.0
last month You all did an awesome job! Bruce Jones was very helpful in choosing our flooring and the installation teams (Alan, Clayton, Mike and Brian) were great! They knocked it out quickly and did a great job. We would definitely recommend carpet mart to anyone and will choose you all for future needs.
5.0
last month You all did an awesome job! Bruce Jones was very helpful in choosing our flooring and the installation teams were great! They knocked it out quickly and did a great job. We would definitely recommend carpet mart to anyone and will choose you all for future needs
5.0
last month We had wonderful service from Jake in sales to the installation team of Trevor, Clayton, Jason and others. We highly recommend Carpet Mart!
5.0
last month Trevor and his team did a first rate installation job! Great attention to detail and very professional throughout. Would be happy to refer!
5.0
last month Great prices and selection, Jake at the store was great, and installers were great at what they do and very professional and courteous!
5.0
last month The whole experience was positive. The installers were outstanding.
5.0
last month The carpet installation was done perfectly, the crew was so organized, efficient and very attentive to customers questions and satisfaction. I have yet to see a better service. Great Job!
5.0
2 months ago Everything was really top-notch. We had a certain budget we were working with to carpet a newly refinished basement and the salesman, Drue, showed us just the carpets that fit the budget and the color schemes we were working with. He also suggested things about patterns based on his experience which was very helpful. The measurement and installation was done quickly and professionally. I do wish they had quicker turnaround / better availability of samples - as it turned out, we would have chosen a slightly different shade had the sample we ordered come in sooner - but that choice was totally on us - no reflection on Carpetmart. Still a 5-star experience and value!
5.0
2 months ago Everything was really top-notch. We had a certain budget we were working with to carpet a newly refinished basement and the salesman, Drue, showed us just the carpets that fit the budget and the color schemes we were working with. He also suggested things about patterns based on his experience which was very helpful. The measurement and installation was done quickly and professionally. I do wish they had quicker turnaround / better availability of samples - as it turned out, we would have chosen a slightly different shade had the sample we ordered come in sooner - but that choice was totally on us - no reflection on Carpetmart. Still a 5-star experience and value!
5.0
2 months ago I only needed one room carpeted, but it was super easy and Drue got me in right away. Jack, Jack, and Tanner were fabulous and I couldn't be happier with the quick turn around time and quality work. Thanks!
5.0
2 months ago Jack, Jack, and Tanner the removing and installing team were awesome. They just went about doing the job and NEVER left a mess. They replaced the furniture in the same place where they removed it. They did a great job.
5.0
2 months ago Very please with the experience. Milton did a great job explaining product and helping in picking out right carpet for our nursery. Jackie,Jack and Tanner arrived on time and did an excellent installation. completed job very quickly and cleaned up and out in less than a hour.Will visit Carpet Mart for any carpet needs in the future.
5.0
2 months ago Jack, Jack and Tanner were on time and got to work right away. That first day they seemed somewhat disorganized. They were to apply Kills in the bedroom, but had none on the truck, They had the carpet but no Kills. Jack said he had to get paid and then buy the kills. The crew was gone for about 2 hours. The next day went just fine, Jack was here early and the carpet was installed with no problems. I was very pleased with how they cleaned up the debris and any mess that was made. I would readily recommend Carpet Mart to anyone looking for carpet.
5.0
2 months ago The entire experience was efficient, from the salesperson Teresa to the installation crew. The new dining room carpet looks great. I will use this company again.
5.0
2 months ago From the first contact, your crew of installers were friendly, informed, and busy. They installed a new carpet in the dining room. The work was well done. This is a company I will use again.
5.0
2 months ago Installed on time and within budget. Quality of the carpet was exceptional and the installers couldn't have been nicer. Will definitely use carpet mart again
5.0
2 months ago Adam and his crew came early and did an excellent job of installing carpet on the stairs and in the living room. Very professional. Everyone we worked with was professional and courteous. Adam and his installation team went out of their way to make sure we were happy with the results. Also appreciated their attention to detail when cleaning up. Highly recommend!
5.0
2 months ago Joyn and John installed carpet in our basement. It was a 12 hour job. They did a really good job and were as efficient and neat as possible.
5.0
3 months ago Joyn and John did an excellent job in a difficult space. IUt took a ;long time, but they were efficient, personable and did everything well.
5.0
3 months ago We bought carpet here about a yr ago and just had 2 more rooms of carpet installed. Milton was our salesperson who was very helpful and efficient. Our installers Clay & Alan did an outstanding job! They were very professional, and did a fast excellent job! They were very clean and courteous. We will use carpet mart on the future as needed. Thanks!
5.0
3 months ago The installers were friendly, quick, and professional. I give the installation crew a 10! The carpet and linoleum products were of high quality. Thanks for a job well done.
5.0
3 months ago Nice carpet. Good, respectable and friendly workers.
5.0
3 months ago very good quality and care by your staff......
5.0
3 months ago The installation crew was friendly, quick, and professional. And the carpet and linoeum products were high quality. Thanks for the great job!
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This is our 3rd time purchasing from Carpet Mart. They did a wonderful job and were very courteous and professional, both when we purchased the carpet and when it was installed. We always recommend Carpet Mart to anyone who asks where the best place is to get carpet! I especially appreciated how courteous the men were who installed the carpet...a much better experience with installation than we've had with anyone else who has to come into our home.
5.0
3 months ago The salesperson (Teresa) was very courteous and helpful. The installation team (Jack, Jack, and Tanner) did great work and were very professional.
5.0
3 months ago I had the best experience with carpet Mart . They have great sales people And Great carpet installers . Bruce is one of the best persons to work with can't tell you enough how well they work with you . Highly recommend .
5.0
3 months ago The entire process carpet purchase and installation experience was actually enjoyable. Our salesperson, Jake, was efficient, courteous, and provided us with good product at a very reasonable price. I was particularity impressed with Jackie Adkins' installation team. They were all quite thorough, efficient, and very friendly.
5.0
3 months ago Clay and Alan were outstanding in their installation. They were friendly and a pleasure to have in my home. The whole experience with Carpet Mart went very well, from selection, to measuring and installation. Thank you for a job well done!
5.0
3 months ago It was a great experience. The installers were very polite and professional. They got the job done in no time and everything looks great! I also would like to thank the great service from the people at the store, they were able to accommodate my schedule and made this a very smooth and quick process. Thank You Carpet Mart!
5.0
3 months ago Richard was very personable and efficient - overall great work and a beautiful carpet!
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Nothing but great things to say about these guys!!
5.0
3 months ago The whole process was very easy, quick, and affordable. Jake was able to find exactly what I was looking for within my price range, and install was within 2 weeks. We are very happy with our new carpet!
5.0
3 months ago I replaced the carpet in two bedrooms. Teresa was my salesperson. I appreciated very much that there was no pressure, unlike other carpet companies. They came out to measure at a time convenient to me. Installation went very smoothly. Clay, Alan and Nick were my installers. They were very conscientious and did a great job. I would definitely use Carpet Mart again. Once again, I see the value of buying from a locally owned company. They have excellent service and work hard to earn your business!
5.0
3 months ago Everybody at Carpet Mart was so good to us! We felt totally comfortable with the entire process. Bruce was super patient with us while we considered lots of different flooring options. The guys that laid the carpet were very good, efficient and courteous. And our flooring looks amazing! We will definitely come back to Carpet Mart again!
5.0
3 months ago Salesperson Bruce was great. The installation team (Clay,Alan,&Ethan) did a great job. Thanks
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
3 months ago All the Carpet Mart employees were so amazing. Each and every one were professional, respectful, and considerate. I cant thank the carpet installation team (Jack, Jack, and Tanner) enough for their consideration and professionalism in my home. I also want to thank Jake, our salesperson for his patience during our sales meeting.
5.0
3 months ago Theresa helped us find the right carpet and Richard installed it a few days later. Couldn't have been quicker or easier.
5.0
3 months ago I had Carpet Mart out to my home yesterday 06/20/17, the crew was very punctual, very professional, very courtesy and did an excellent job. When they left other than notice my new carpet, I Woulda known they have been here. Excellent product, excellent company and excellent service from the crew they sent thank you, Darrell
5.0
3 months ago Adkins Carpet Installation came on time and did a great job laying our carpet, and we really like the quality of the carpet we purchased at Carpet Mart. Both highly recommended!
5.0
3 months ago Bruce called me right away when I left a message, before the store even opened! Drue the sales representative was very helpful in making my selection, he wasn't pushy, and even helped me save some money with my selection. Jack, Jack, and Tanner who measured my rooms and laid the carpet, were polite, friendly, efficient, and did a fine job laying the carpet and cleaning up the job. Thanks to all who served me.
5.0
3 months ago Everyone from the manager, to the sales representative, to the gentlemen who measured and laid the carpet, were friendly, polite, helpful, and professional. Thank you for your service.
4.0
3 months ago carpet mart laid over 700 sq.ft of carpet in my house, they were on time ,friendly and did a great job.well done carpet mart.
5.0
3 months ago Everyone was very courteous and helpful and prices were the best in Louisville
5.0
3 months ago The men that came to our home to install the carpet were professional, courteous, and knowledgeable. They did an excellent job and we are very please.
5.0
3 months ago Trevor and Clayton could not have been friendlier when they came to install. They completed the job in a timely manner and left everything spotless when they were finished. I would highly recommend Carpetmart to anyone who needs affordable, attractive carpet installed in a professional manner. I will definitely go back to Carpetmart for any future carpet needs!
5.0
3 months ago Installation team was on time and very personable as well as professional. Very pleased with their work!
5.0
3 months ago I have used Carpet Mart before and they never fail to provide great products for a reasonable cost and always with wonderful customer service!
5.0
3 months ago I went Friday chose my carpet and it was installed today ( Monday) fast, convenient, affordable service! I wouldn't use anyone else! We have used them years ago and have to say the customer service is always wonderful and they get your product installed ASAP! We love working with Bruce or Jake! But have to say everyone seems friendly and knowledgeable! Prices can't be beat anywhere in town!
5.0
4 months ago Excellent work. Very cordial, prompt and perfect. From the time I first contacted them over the phone, my experience has been exceptional with Teresa, Bruce, Aaron and Trevor. Without a shadow of doubt I will strongly recommend Carpetmart to anyone who wants to install a new carpet. Thank you for your exceptional work Clayton, Jason and Trevor.
5.0
4 months ago We were ever so pleased with the the service at the store from Milton and Jake, to the delivery and set up with Trevor and his team. Milton and Jake were kind and helped me to get samples to choose the carpet color. Then Trevor cam and measured and explained the layout. Carpet was ordered and date set for delivery. I can't say enough about the team that came to install the carpeting. Trevor, Clayton. Jason and Alan all were as professional, polite, meticulous in the tear out of the old carpet and so very careful in not nicking the walls or woodwork. Such a nice group of guys who wanted to please you in their installation. A wonderful experience for us and a beautiful new carpet now in our large bedroom. I would have them back in a heartbeat for future needs. You don't always get such a great experience. With this team, lead by Trevor, we were happy to have them here!
5.0
4 months ago went very well and they did a great job Thanks to Jack,Jackie and Tanner
5.0
4 months ago Carpet Mart did a GREAT job with my carpet. Very friendly workers and a wonderful job. Vacuumed new carpet and made sure they cleaned everything up. Would highly recommend.
5.0
4 months ago My experience with carpetmart was awesome. I want to thank Jake my saleperson for helping me find a great deal and Jack, Jackie, and Tanner for doing an excellent job on the install.
5.0
4 months ago This is the second time I've used Carpet Mart to carpet my basement. After it recently flooded, I called and they still had all the measurements and information from my purchase 6 years ago. All I had to do is ask them to repeat the order. The installers were quick and professional. I've recommended Carpet Mart to several friends over the years and they've all been pleased.
5.0
4 months ago I would like to thank my salesman Jake and my installation team of Jack, Jack, and Tanner. I love my new luxury vinyl plank and highly recommend it to anyone interested in a wood look floor without the scratches and water issues. Jake was very hands on during the process. From helping to choose the right color through the installation. He kept me updated and totally involved. Jack, Jack, and Tanner worked hard to give me the quality install that I was hoping for. Early arrival and late departures. Thanks guys! My new floors look great!!
5.0
4 months ago The people at Carpet Mart are always professional and friendly. I've used them several times and have always been pleased! Highly recommend.
5.0
4 months ago Teresa is always ready to go the extra mile with her patience and suggestions as we choose from the immense selections at carpet mart. We always ask for Mike T and his team as installation team their work is without issues and he and his team are always professional, polite and thorough. Carpet Mart has supplied nearly the entire house, one more room to go! We will definitely be back to the team at Carpey Mart when the time comes. I wouldn't use anyone else.
5.0
4 months ago Clay and Alan did a fantastic job. They were on time, very courteous, very efficient. I would highly recommend Carpet Mart and Clay and Alan to anyone. My experience was a very good one.
5.0
4 months ago Jack, tanner & jack were the installation team they were very nice and professional! They got the job done quick and it looks really nice!
5.0
4 months ago I love my carpet and everyone was so professional! Clay was very helpful and very polite! Would recommend to anyone!
5.0
4 months ago Everything went smooth from the time we walked in the store and ultimately had about 400sqft of carpet installed in our basement! Finish product looks and feels great!!
5.0
4 months ago Drue (salesperson) was very helpful. The install team did a fantastic job
5.0
4 months ago We have used your store and installers on 3 separate occasions and have always been impressed. Wonderful service and the floors always look great!
5.0
4 months ago Jack, Jackie and tanner were such great guys! They were so polite and did such a great job installing our carpet and fixing our basement from a previous flood! Thanks!
5.0
4 months ago I had a bad experience with another place in town, they called the day before the installation (which had been scheduled 2 weeks earlier) and said they didn't have the carpet. I cancelled the order and went to Carpet Mart who I had used in the past with another home. Drue worked with me to find a carpet that fit what I was looking for and we scheduled the installation less than a week later. Jack, Jackie, and Tanner was the installation team. They showed up on time and did a great job with the installation. These guys deserve more recognition than the sales team as they are the ones who take what you purchase and make it part of your home. My install was a tough one due to it being in an older basement, however these guys had the skill, experience, and dedication necessary to make the installation perfect. I will say that depending on the carpet chosen, I think you do pay a slight premium (which is why I went to the other store first), however the old saying "you get what you pay for" rings very true. In addition to the carpet and pad, you are also paying for honesty from the salesman, experience, customer service and installation expertise, which in my experience many of the other places in town do not have. I will not hesitate to use Carpet Mart in the future and will recommend them to others.
5.0
4 months ago I didn't know what to expect when we started the process of replacing carpet in our upstairs. The first time I walked into Carpet Mart, Bruce explained how they work and scheduled the appointment for measurements. I knew we had a lot of stuff/storage stuff up there and he explained what they would move and what we had to do. It took some time for us to get everything cleared out and organized but when I went back in, they still had the file and all of our info. No questions were asked, I picked out the color and install was scheduled a few days later. The install guys John and John were great, actually called when they were on their way and very nice and attentive to our furniture. They let me check in occasionally with no issues and they cleaned up after. Will definitely be using again and will refer to my Real Estate Clients!
5.0
4 months ago Bruce was amazing and the Installers Clay and Alan were awesome. They were so clean and polite and left our house looking fabulous!!!! Thank You
5.0
4 months ago Outstanding experience! Bruce Baise, our salesperson, was knowledgeable. Willie and Matt with the installation team arrived on time, finished early, vacuumed after, everything was as promised. We will absolutely be back to Carpet Mart for all of our flooring needs.
5.0
4 months ago I loved working with Carpetmart! We didnt really know what to expect when we decided to replace carpet in our upstairs but the entire process was so easy! There was even a couple of months time between the measurements and install because we had some things to clean out and everything just picked up where they left off. The first time I walked into the store and during measurements Bruce was very helpful in explaining what they would take care of and what we would have to do for prep, he was also very understanding during measurements with everything we had in the way. Once we cleaned it out, install was scheduled within a few days and John & John were great throughout the whole install. They arrived promptly at 8:30, allowed me to check in occasionally throughout the day without issues, took care of moving furniture around and vacuumed when they were done! Will definitely use again and will refer to my real estate clients!
5.0
5 months ago Our carpet installers, Trevor & Clayton were excellent.
5.0
5 months ago Jack and his sons were super helpful getting an entertainment center in and out of the room. Great job! Carpet looks fantastic. We will certainly come to carpet mart again as we are replacing one room at a time.
5.0
5 months ago After not getting much help from one salesperson, I returned 2 weeks later and found Jake to be extremely helpful - suggesting things that would fit my needs. The installation team, Clayton and Alan, were friendly and did a great job - quick and efficient and made sure I was satisfied before they left.
5.0
5 months ago Awesome!!! Very friendly staff prompt service and excellent work. We have had two houses re carpeted and couldn't be any happier
5.0
5 months ago I've requested help from Aaron Kinser of Carpet Mart for several years now. Always responsive, knowledgeable and helpful. He asks great questions to know what type of flooring will work best for you. He really knows his products and has a keen eye for choosing colors that work. I've found that Carpet Mart's prices are a good bargain and Aaron is cost conscious. Regarding installation, Clay and his team arrived on time, were professional, polite and friendly. They removed all furniture, removed the pad and applied Stain Kilz to the flooring. Upon returning, the carpet was expertly laid with no seams visible. They replaced the furniture and were careful to place the furniture back to my satisfaction. At the end of the day, their work area was clean and neat. Overall, extremely pleased with their work and once again, I'm a very satisfied Carpet Mart customer. I will definitely use them again in the future and suggest you do too!.
5.0
5 months ago I had a GREAT experience with Carpet Mart, starting with Aaron Kinser all the way thru to installation by Clayton & Alan. I not only use these guys for my own personal residence, I use them for my real estate business. They are all super knoweldgeable and go out of their way to please customers. I would highly recommend!
5.0
5 months ago Teresa made our buying experience quick & painless; Clay & Alan moved our bedroom furniture, removed the old carpet, installed the new carpet and cleaned up after themselves quickly and efficiently with a pleasant dose of humor during the process. We love the carpet even better than imagined and are pleased with our experience from start to finish! Will definitely come back again when we're ready to update the flooring in our other rooms.
5.0
5 months ago My install team was Adam and Michael. My salesperson was Drue. I can't express how happy I am with the entire experience. I had a specific look in mind when I was working with Drue. He not only stayed within my budget but gave me several options. The install team is the absolute best. Pleasant, non-smokers, very attention to detail and perfectionists. I loved my entire experience. Thanks everyone.
5.0
5 months ago The entire experience of buying and installation was terrific! Our salesperson was Jake and he worked with us on finding the right carpet within our budget. Adam and Michael were our installers. They were fast and professional and our carpet looks great. I highly recommend them.
5.0
5 months ago Drew was a pleasure to work with. Willie and Matt did a great job installing! Happy customer :)
5.0
5 months ago Excellent service from sales to installation. Thank you Jake, Adam and Michael!
5.0
5 months ago Great sales experience, great measurement experience, great installation, fast, courteous, and efficient. What more can I say? Reasonably priced, and the new carpet and pad feels great underfoot and looks great! One small aside; you must pay for everything in advance and I was not told that until later in the process. I was used to putting down a deposit and paying on completion, but I gave them a try, and I am glad I did.
5.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Great job !
5.0
5 months ago I had carpet installed on my entire 2nd floor including the stairs. I could not have been happier with Carpet Mart and their team of professionals. The installation team were timely, courteous, and friendly. The carpet looks wonderful and I have received many complements. I would recommend Carpet Mart to anyone!
5.0
5 months ago My carpet was installed in less than a week after placing the order! The employees are very friendly and helpful. The installers were great and very professional! I will be getting more carpet from them in the future!!
5.0
5 months ago We had our three bedrooms upstairs carpeted today by Clay and Alan. They called and arrived at the expected time. They were very courteous and explained everything in advance about what they were going to do. They wasted no time and did an extremely professional job. When they were finished they cleaned up and vacuumed all the carpet plus the carpet going upstairs. Before they left they made sure we were happy with the installation. Thanks to Clay and Alan for a job well done.
5.0
5 months ago Great experience, fantastic service! I bought carpet from Carpetmart for upstairs in my home a few years ago, was such a good experience I bought carpet for my basement this week. Again, great experience; quick order process with Kimberly and installation was handled wonderfully by Adam and Michael!! Great job!
5.0
5 months ago Based on our first experience with Carpet Mart a few years ago, we knew we'd be returning when we needed to replace additional carpet. The team at the store was very helpful and our installers (Clay & Alan) were personable, professional, and very timely. The entire experience from beginning to end was a breeze thanks to everyone's effort. We'd never think of looking elsewhere for Carpet in the future.
5.0
5 months ago Staff was polite, clean & friendly. They showed up on time & cleaned up behind themselves.
5.0
5 months ago We have used Carpet Mart in the past, and each time we are completely satisfied. They are helpful, timely with installation, very professional. We will continue to use them for our future projects!
5.0
5 months ago Our sales representative, Drue, was not only professional, but very knowledgeable about your products. He helped us tremendously in deciding which type and coloring of carpets to purchase. While we did shop around to other carpet stores, those attributes and Carpet Mart's selections brought us back to your establishment to purchase our carpets. Adam and Michael, our installers, were quite professional and obviously knowledgeable about the installation of our bedroom and stair padding and carpets. They completed the jobs with the skill and attention to detail that we had hoped for. Thank you, as well, to Aaron for his support and follow up in addressing our needs and questions.
5.0
5 months ago Charlie and Nick, the installers, were immensely courteous and obliging to my wishes. They were always punctual and willing to go the extra mile. Bruce, the salesperson, was very knowledgeable about the product and even advised me against my initial wishes about putting hardwood in the bedroom. I am SO glad that I listened to him as we are now enjoying the most plush carpet we can imagine every morning when we climb out of bed. Carpet Mart is the BEST at what they do!
5.0
5 months ago Friendly, courteous, experienced crew. I would recommend to family and friends.
4.0
5 months ago Our 3rd experience with carpet mart. Great product, great price, great installers. However, was a lack of communication with the foreman when an enexpected delay was encountered. Did not return voice mails, did not show up to evaluate job when he said he would. Ultimately the job was finished to our satisfaction
5 months ago We really appreciate your honesty and your taking the time to write a review. At Carpet Mart, we strive to be the best that we can be for our customers and we understand that communication is an area that we can always improve in. We are glad that we were able to complete the job to your satisfaction, and we look forward to the opportunity to help you again in the future!
5.0
5 months ago The store sales representative was very helpful and professional in helping us select our carpet. The installation was scheduled immediately following our purchase. The installation team was excellent. They were very courteous and their work was outstanding. The carpet looks great! We highly recommend Carpet Mart! The prices are very competitive, the carpet was installed soon after purchase and the installation quality was excellent. Thank you Carpet Mart Team!
5.0
6 months ago The people at carpet mart made our whole expirence smooth and easy. Drue helped us in store and found exactly what we wanted, they were very helpful. Clay, Nick, and Alan installed our carpet and did an amazing job looks great!!
5.0
6 months ago My husband and I have enjoyed working with the installation crew and the sales associate. Everything from picking out the carpet and runner to scheduling the install went so smoothly. We are very happy with the service we received.
5.0
6 months ago These guys did a great job. Jake the salesperson found us every discount available. He was friendly and knowledgeable. Jackie, Jack and Tanner from Adkins Carpet Installation were very professional. The carpet looks good and they were very good to work with. I highly recommend them.
5.0
6 months ago Very satisfied with our experience with carpet Mart, from start to finish.
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Excellent experience from beginning to end. Kimberly was extremely helpful and knowledgeable. Adam and Michael did a great job with installation. They were punctual, worked quickly and efficiently. We will be back for all our future flooring needs. Thank you!
4.0
6 months ago This is the second time we have purchased carpet from carpetmart. We carpeted our downstairs and just recently we carpeted 3 bedrooms. I am very pleased with the product and the first installation was excellent. This installation was good except that none of my doors close or open because of the carpet. The installer told us that carpet mart does not cut the doors due to liability issues. That is very disappointing considering door cleareance would be a common issue with carpet. Since this is the lion share of your business you should ensure that all doors open and close. Or maybe I should have purchased cheaper carpet and would not have had this issue. The doors on the first installation were cut to accommodate the carpet. So you do it sometimes and sometimes you don't????
5.0
6 months ago Carpet Mart was professional and friendly. They worked with me on giving me a refund when we got water in our basement and had to postpone our install date. Carpet was installed 4/5/17 and it looks beautiful! John and John did a fantastic job. Love my carpet.
5.0
6 months ago My experience with carpet Mart was very positive and the personnel were very professional. I would definitely return!
5.0
6 months ago Excellent experience. John and John were fantastic installers! Love my new carpet!
5.0
6 months ago Our new carpet experience began with Kimberly at Carpet Mart on Shelbyville Rd. Kimberly worked with us to select the perfect carpet for our bedrooms, hall and family room. With her experience we had the carpet picked out in no time. She also set the appointment for the guys to come out and do all measurement. Once this was completed we did a follow up meeting with Kimberly to discuss pricing and set a date to have the-carpet installed. When the day came for the install, Clay, NIck and Allen was selected as the install team. These guys showed up and began removing old carpet and pad. In no time they were bringing in new padding and carpet. It was a great experience having three true professions doing the work. From start to finish they could not have been more professional. They went to great lengths to make sure everything was done to our complete satisfaction. They finished up the install by cleaning up and conducting a wall through to assure we were happy with the finished product which we were. What a great group of guys to have in your home. In addition we also talked to Aaron and Bruce, part of the management team. They were involved to assure we were completely satisfied with all facets of the experience. I assured them we were. What a great experience. Thanks to everyone who was involved!
5.0
6 months ago John and Johnny were on time, quick, very professional and great to deal with! Carpet looks amazing!
5.0
6 months ago RICHARD WAS VERY PROFESSIONAL, CLEANED UP, AND DID A GREAT JOB. I WOULD RECOMMEND CARPET MART TO ANY CUSTOMER. THE SALES PERSONS AT THE STORE VERY VEERY HELPFUL AND SAVED US SOME MONEY.
5.0
6 months ago Great service from Bruce Baise and installation from Adam & Michael. Five Stars all the way
5.0
6 months ago I am very pleased with my experience with Carpet Mart. I was looking for carpet for my bedroom. I needed someone to help me figure out what carpet since we are putting our house on the market and want a buyer that will pay our asking price. Kimberly did a great job of helping me figure that out. We scheduled a time for installation and Clay, Nick, and Allan installed. They were all professional and personal. I felt very comfortable with them. They did an excellent job and was in and out quickly. I highly recommend Carpet Mart.
5.0
6 months ago Jack, Jackie and Tanner did a super job in laying my carpet. They were very professional and took special when moving all my furniture. They are all very hard workers and did an excellent job.. I am thankful that I got this crew to install my carpet. Sincerely Chuck
5.0
6 months ago Everyone from your store was so friendly and easy to work with from our salesperson, measured, and installers! They did a great job! Good prices and speedy service!
5.0
6 months ago Carpet Mart made re-carpeting three bedrooms as easy as possible. Jake, our salesperson, guided us to the right carpet selection for our needs and provided great customer service. When Jack, Jackie and Tanner arrived to install, we particularly appreciated their carefulness with our hardwood floors. We are pleased with their quality of work. Our home feels refreshed and more comfortable now!
5.0
6 months ago Drue was very helpful in helping us pick out the right carpet for our needs. Clay, Nick and Allan were very polite and professional when they installed the carpet. I was able to get any questions answered quickly and easily. We will use Carpet Mart again.
5.0
6 months ago Adam and Michael installed caret in my master bedroom. They were punctual, courteous and extremely nice gentlemen. They did an outstanding job and cleaned up everything when they were finished. There was no damage, no scuff marks on the walls, etc. The sales people were great as well. There was no pressure to but and there were multiple people who offered us information. I will definitely go to Carpet Mart in the future. Prices were competitive and it was overall a great experience. I highly recommend this place.
5.0
6 months ago Excellent experience from the salespeople to the installation. It's beautiful also. Love it!!
5.0
6 months ago The installers did a outstanding job on my new carpet!!!! It took three days to do all of that work but it was worth it as NOW the new carpet and the pad underneath the new carpet is so MUCH BETTER over the old carpet and old pad. The installer Jackie and His crew really worked so hard to get everything done correct and NOW I am so very happy with how everything came out. Great Job Carpet Mart. Randall Kehrt in Hikes Point at 502 291-3851
5.0
6 months ago THE PEOPLE AT CARPETMART WAS WONDERFUL AND VERY HELPFUL. THE GENTLEMAN THAT DID MY CARPET WAS ON TIME ANDTHEY DID A WONDERFUL JOB.
5.0
6 months ago The experience was great from start to finish which included the salesperson (Jake) and the installation team (Trevor, Clayton and Nate). Everyone was accommodating and there were not any high pressure sales tactics. I am very pleased with my new carpet!
5.0
6 months ago They did a great job which included the sales and the installation. Great Job!
5.0
6 months ago We were very pleased with our experience with the Carpet Mart team. Salesman Milton was helpful and didn't overcomplicate things. Aaron, who did the measuring, was punctual and knew his stuff. Adam and Michael did a great job on the installation, cleaned up nicely, and were pleasant and respectful. The phone contacts and appointment times were exactly as promised. Overall, a good buying experience...and the carpeting looks great.
5.0
6 months ago Jake was very kind and courtious. We did most of the transactionsame for my carpet over the phone as to avoid me driving to the store. I have health issues. Thank you Jake. Clay, Nick and Allen did a fantastic job laying the carpet. They even fixed a floor squeek and moved some of my furniture back in the room. Nice job done by all. Hope to see the same crew on a few weeks for new carpet in my den.
5.0
6 months ago Dru is an excellent & John & John are an excellent installing team. This is our second purchase from Dru & second installation. They are punctual, professional, competent & Courteous.
5.0
6 months ago We ordered carpet for my house and needed by feb 28,2017. Store here in Louisville could not get the carpet we choose so manager offered us another similar carpet but it was much higher in price.The store manager was very helpfull and adjusted the pricing and finished the job in goodtime. the installation team was very good and did great job. We are happy with carpet and services from carpet mart.
5.0
6 months ago Very happy with Carpet,Installation and Services.
5.0
6 months ago About 1986 we purchased a large area rug from Carpet Mart and liked the sales staff. 30 years later we're selling the house and went back to Carpet Mart, talked to Drue about the realtor strongly suggesting that we replace the old carpet in the basement before listing. Rather than trying to sell us a more expensive upgraded carpet he showed us the cheaper carpet samples used for situations like this. The next week measurements were made and installation was done two days later. Clayton, Nick and Alan called before arriving, moved the heavy furniture, and got to work. It was done 1.5 hours later with the heavy furniture moved back and a professional installation. Great job and great guys. All around a very low key professional experience.
5.0
6 months ago Great Job!
5.0
6 months ago Drue was exceptionally helpful in getting a great value on carpeting for our basement and handling all of the arrangements for measuring and installation. John and Johnny, our installers, were a delight to have in our home and did a beautiful job of installing the carpet. A room that was dungeon-like has become a warm, useful recreation room with their effort. Our second favorable experience with Carpet Mart ... we're big fans!
5.0
6 months ago They did a wonderful and fast. Would use them again and recemend them to friends and family.
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago This customer did not leave a comment.
5.0
7 months ago We love our new carpet. After having issues with tile in our basement, they were willing to work with us when others wouldn't and we couldn't be happier. Thank you!
5.0
7 months ago We had carpet installed into our basement on 3/3/17 by Clayton, Nick and Alan. The guys were incredible and totally professional. They showed up bang on time, moved 1500 sq ft of carpet and underlay into the basement with the minimum of fuss and got on with the job. When they noticed that my contractor hadn't secured the back of one of the stairs correctly, they even let me borrow a circular saw they had to allow me to fix it!! I would absolutely recommend CarpetMart to anyone in Louisville looking for new carpet.
5.0
7 months ago Bruce Jones helped me order the carpet I needed to prepare my late Mother's home for sale. Michael came and got the job measured. Then Adam and Michael showed up and did a great and professional job getting the carpet installed. Very good experience.
5.0
7 months ago they came and moved all the furniture and remove the carpet and all so installed a new vinyl floor in living room was very professional and done a great job would have do More work nice guys don a great clean up
5.0
7 months ago Our salesperson, Bruce was very nice and patient since I had a hard time choosing the right color of carpet! The new carpeting was installed the following day!!! Adam and Michael were the best installers as they even offered to screw down the subfloor were there was a squeaky board!!!! Thank you Carpet Mart! Customers for life!!!!!
5.0
7 months ago My experience with Carpet Mart was great from purchase to installation. The salesman was very professional, no pressure, and I felt I had made a good selection of carpet with his knowledge of carpet. I was very pleased with the carpet installation by Nick, Clay & Nate. They were so friendly, efficient and easy to work with. They did a terrific job and I am very pleased with the results!
5.0
7 months ago Salesman in store and the installation team were excellent! Very nice people and did a great job!
5.0
7 months ago They did not scratch the walls which was important. They were friendly and respectful. Jake Hightower found our previous order quickly and the installers Alan, Clay and Nick were excellent.
5.0
7 months ago We had a great experience working with Carpet Mart! Everyone was very helpful and professional throughout the whole process. We love our new carpet!
5.0
7 months ago yes, I have never had such excellent service from a carpet store. Jake, my salesperson was excellent, knowledgeable, on time, and so helpful. I had oak under my carpet, and had some people come out sand, stain etc., so I could put a runner on the step