THE CARPET YARD

4.6
|
20 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
THE CARPET YARD 1315 Chain Bridge Rd, Mc Lean, VA 22101-3902 703-893-7555 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
20 Reviews

Reviews


5.0
last week We had Carpet Yard do two big projects for us. The first was to replace carpeting in our dining room and replace it with hardwood floors that would match the 30 year old adjacent hardwood floor in our living room. Not only were they able to find wood with a matching grain, their amazing floor expert, John, was also able to match the stain. The end result was fabulous. The second job was to replace all of our upstairs carpeting, and we have a large upstairs. Not only did they do a fantastic job (and we didn't have to empty a single drawer), they also did not bump, scratch or in anyway mark our newly painted walls. The work on both jobs was fantastic and the customer service and follow up-top-notch. I would not hesitate to use Carpet Yard again. The crew is the same for both the McLean and Merrifield stores.
5.0
2 months ago Carpet Yard went above & beyond to help me with some house repairs. They worked around my schedule, & their workers were prompt, courteous, & floor experts. They even sent out a quality control man to inspect the work afterwards. I highly recommend Carpet Yard!!
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago This customer did not leave a comment.
5.0
7 months ago The Carpet Yard did my flooring in my store over 10 years ago :) I still receive compliments from customers asking me where I got the flooring from because it still looks like new. I was also delighted with the time and attention that I received from them during the install....they were really wanting me to be satisfied with the entire process. I can find myself a bit overwhelmed when I am looking at the variety of choices available so it really helps to have some expert advice guide you along the way.
7 months ago Thank you so much for your review. We are happy to hear that your flooring has held up so nicely over the years. Please let us know if we can be of any assistance in the future. -KP at The Carpet Yard
5.0
10 months ago We recently used Carpet Yard to install a small amount of carpet in an office suite. Regardless of the fact the job was very small, they treated us as though we'd installed multiple floors instead of just one little space. Their courtesy, timeliness and professional approach to the job were very impressive! They were very conscientious of the building finishes as well as cleaning up the space when the work was complete. I know I received 2 calls prior to work confirming installation and making sure all details were confirmed. Great carpet installer!
10 months ago Karen, Thank you for the glowing review! We appreciate all of our customers. So glad to hear that you are another satisfied customer! Thank you for your business and taking the time to share your experience. - Kristina Pinnix
5.0
2 years ago We just had carpet installed by Carpet Yard in our master bedroom and adjacent office. It was a fantastic experience from start to finish. Charlotte measured accurately, quoted us a very competitve price and the 3 installers who came today were true professionals. They worked neatly, installed the carpet without any issues and moved the furniture around as carefully as if it was theirs. We've lived in our house for 35 years and have had many experiences with carpet installation, but this one was the absolute best, without any question! I highly recommend them!
1.0
3 years ago In my opinion they did horrible floor sanding, did not seal area, sawdust on walls thruout home. $6000 remediation cost to me. Refused to make good. Arrogant job boss.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
5 years ago I own a store in Falls Church Called New To You. I had a hardwood laminate installed in my shop a few years ago and have been delighted with the results. I receive a lot of traffic, as well as, wet shoes and boots, etc whenever it rains or snows and my flooring still looks brilliant after all this time. I am often asked where I got the flooring and who did the install and am pleased to recomend The Carpet Yard to my customers.
1.0
5 years ago I initially had an excellent experience with this company-- and then things went wrong. In 2009, I bought a carpet for our playroom. My only complaint with it was that the padding wasn't very thick, but that was easily fixed. Then in the summer of 2011 I purchased a basement carpet and a runner for the stairs. Within a year the runner started to pull apart. Strands of the rug were coming up all over the place. I called the store for help and they immediately got defensive. They said there was no problem with the install so they had no interest in helping. I asked for pricing information to see how much it would cost to replace the destroyed carpet and they still haven't gotten back to me. It has been two weeks. They refuse to call back and are being generally incredibly unhelpful. I was genuinely surprised that an established business would treat a repeat customer in such a rude and dismissive way. The runner I had there before lasted 10 years, so I was surprised that this fell apart in under a year, but even more surprised that the store was so unwilling to help. They had some problems with a rogue employee who was stealing from the company-- they are clearly passing their losses on to the customers. I would never shop at this store again since they have very little integrity and do very little to help if you run into any sort of product problem down the line. Its luck of the draw here-- you MIGHT get a decent carpet, or you might pay a lot of money for a cheaply made one. If you have a problem, don't expect any help at all from the company. What an extremely disappointing experience. I STRONGLY encourage you to shop elsewhere.