THE CARPET YARD

4.8
|
36 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.8
|
36 Reviews

Reviews


5.0
3 weeks ago Fast & Professional "I was impressed that a ""quality control specialist"" also came out near the end of the work to make sure that I was happy. Work was excellent, workers were punctual & cleaned up, & scheduling was easy. Highly recommend!"
5.0
last month Carpet Yard went above & beyond to help me with some house repairs. They worked around my schedule, & their workers were prompt, courteous, & floor experts. They even sent out a quality control man to inspect the work afterwards. I highly recommend Carpet Yard!!
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago This customer did not leave a comment.
5.0
6 months ago The Carpet Yard did my flooring in my store over 10 years ago :) I still receive compliments from customers asking me where I got the flooring from because it still looks like new. I was also delighted with the time and attention that I received from them during the install....they were really wanting me to be satisfied with the entire process. I can find myself a bit overwhelmed when I am looking at the variety of choices available so it really helps to have some expert advice guide you along the way.
6 months ago Thank you so much for your review. We are happy to hear that your flooring has held up so nicely over the years. Please let us know if we can be of any assistance in the future. -KP at The Carpet Yard
5.0
6 months ago Great atmosphere, great service, only quality products and craftsmanship! The only place I'll go for floors.
5.0
8 months ago Wonderful runner! Have been meaning to carpet our stairs and so glad we did. Very happy with the choices we made and the installation was excellent.
5.0
8 months ago We recently used Carpet Yard to install a small amount of carpet in an office suite. Regardless of the fact the job was very small, they treated us as though we'd installed multiple floors instead of just one little space. Their courtesy, timeliness and professional approach to the job were very impressive! They were very conscientious of the building finishes as well as cleaning up the space when the work was complete. I know I received 2 calls prior to work confirming installation and making sure all details were confirmed. Great carpet installer!
8 months ago Karen, Thank you for the glowing review! We appreciate all of our customers. So glad to hear that you are another satisfied customer! Thank you for your business and taking the time to share your experience. - Kristina Pinnix
5.0
9 months ago Fast and great service Carpet Yard installed carpet in our lower level four years ago. We had a flood in one room a month ago. The original carpet was no longer being made but the salesperson matched it almost exactly and expedited the installation.
5.0
12 months ago Great service/excellent quality "It was a pleasure working with Carpet Yard. The personalized service was very helpful and greatly appreciated. The carpet was installed promptly by a team of experts. It was a great experience - from start to finish, and we will definitely use Carpet Yard for future needs."
5.0
last year Great overall experience "Carpet Yard re-carpeted two bedrooms, hallways and a large family room as a part of a larger remodeling project. They worked closely with me to get the carpet I wanted, scheduled the installation to coordinate with other parts of the project and gave me a good price. The installers arrived as scheduled, completed the installation promptly, cleaned up after themselves and did a highly professional job. It was a pleasure working with Carpet Yard. I strongly recommend them."
5.0
last year Carpet Yard is consistently great! I've used Carpet Yard for years. Really nice selection of carpet. And I can always get the carpet I've chosen ready to install in a week. The installers are very professional - especially Omar.
5.0
last year Excellent experience I have used Carpet Yard twice before and this time was no different. Arrived right on time and worked all day to get my carpet down. They did an excellent job and the carpet is beautiful.
5.0
last year Very well done. "A difficult job, done carefully, efficiently and very politely."
5.0
last year quality carpet and installation "Had a rental townhouse carpeted recently. Everything turned out well and on-time, with no marks on my freshly painted walls!"
5.0
last year Professionalism at its best! "Having just gone through a major home renovation we experienced so many situations where things were not right the first time, not knowing the best way to do something, wrong orders, poor response time, etc. Our experience with The Carpet Yard was one of the few in over a year in which everyone was extremely knowledgable, professional, timely, honest, and even kind. We were particular in what we ordered (not a normal type of padding) and had a long delay in our delivery date (because of a problem on our end). They worked with us through the whole process. I would highly recommend them."
5.0
last year Compliments on my flooring....all the time! I had the floors in my store replaced with beautiful laminate that looks like a hardwood floor. I receive so many compliments from customers that ask where I got the flooring. In the back room I had magenta vinyl tiles installed and they look a bit like a fun watercolor painting and it's just perfect. I couldn't be happier :)
5.0
last year Local Business provides excellent service! "I've used this company for three different homes and will use them again. If you're looking for a company that cares about your home as much as you do, try Carpet Yard. These local owners provide good service and in some cases design assistance also! Great example of a good company with a local home town owner."
5.0
last year Very efficient and helpful I was pleased at how easy and quick it was to replace the worn carpet in my guest room. The installers were very professional and were in and out in no time. The room looks terrific with the new carpet
5.0
last year A wonderful carpet buying experience! "Carpet Yard is our go-to carpet vendor whenever we need new carpet. This time we replaced our 20+ year old family room carpet. Billy at Carpet Yard went the extra mile to make us happy. He gave us suggestions on a range of carpet types, and let us take home many samples to choose from. When we had narrowed our choice down to one carpet style and three colors, he arranged for us to get larger samples of the three colors so we could see how they would coordinate with our color scheme for the room. When we made our final choice and told him, he came out right away to measure the room so he could give us a price for the job. The installers did an excellent job of removing the old carpet and installing the new one, and in much less time than we expected."
5.0
last year "Love, love, love The Carpet Yard." I have used The Carpet Yard for many years for my own home and rental properties and also for clients when preparing their properties for sale. Selection is good and installation is superior. Gold star to Randy who oversees the installation department. He is top-notch.
5.0
last year Great Job "We were pleased with the results of our purchase, delivery and installation of carpet. The installer, Omar, did a great job and did not put any marks on the wall and knew what he was doing and the carpet looks great."
5.0
last year We just had carpet installed by Carpet Yard in our master bedroom and adjacent office. It was a fantastic experience from start to finish. Charlotte measured accurately, quoted us a very competitve price and the 3 installers who came today were true professionals. They worked neatly, installed the carpet without any issues and moved the furniture around as carefully as if it was theirs. We've lived in our house for 35 years and have had many experiences with carpet installation, but this one was the absolute best, without any question! I highly recommend them!
1.0
2 years ago In my opinion they did horrible floor sanding, did not seal area, sawdust on walls thruout home. $6000 remediation cost to me. Refused to make good. Arrogant job boss.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago I own a store in Falls Church Called New To You. I had a hardwood laminate installed in my shop a few years ago and have been delighted with the results. I receive a lot of traffic, as well as, wet shoes and boots, etc whenever it rains or snows and my flooring still looks brilliant after all this time. I am often asked where I got the flooring and who did the install and am pleased to recomend The Carpet Yard to my customers.
1.0
5 years ago I initially had an excellent experience with this company-- and then things went wrong. In 2009, I bought a carpet for our playroom. My only complaint with it was that the padding wasn't very thick, but that was easily fixed. Then in the summer of 2011 I purchased a basement carpet and a runner for the stairs. Within a year the runner started to pull apart. Strands of the rug were coming up all over the place. I called the store for help and they immediately got defensive. They said there was no problem with the install so they had no interest in helping. I asked for pricing information to see how much it would cost to replace the destroyed carpet and they still haven't gotten back to me. It has been two weeks. They refuse to call back and are being generally incredibly unhelpful. I was genuinely surprised that an established business would treat a repeat customer in such a rude and dismissive way. The runner I had there before lasted 10 years, so I was surprised that this fell apart in under a year, but even more surprised that the store was so unwilling to help. They had some problems with a rogue employee who was stealing from the company-- they are clearly passing their losses on to the customers. I would never shop at this store again since they have very little integrity and do very little to help if you run into any sort of product problem down the line. Its luck of the draw here-- you MIGHT get a decent carpet, or you might pay a lot of money for a cheaply made one. If you have a problem, don't expect any help at all from the company. What an extremely disappointing experience. I STRONGLY encourage you to shop elsewhere.

Store Information

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SHAW FLOORING ALLIANCE
1315 Chain Bridge Rd
Mc Lean, VA 22101-3902

Financing

  • Shaw Consumer Credit

Flooring

  • Carpet
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient
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