WERTZ FLOORING GALLERY, INC.

4.2
|
15 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Wertz Flooring Gallery Inc. 10706 Hull Street Rd, Midlothian, VA 23112-3312 804-745-3215 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
15 Reviews

Reviews


5.0
3 months ago I am embarrassed to say that Wertz was NOT my first call for my flooring needs, but after their superb service, l am thankful it was my last! I had contacted a few other companies that had "better" reviews on Yelp! But the first one actually told me that my job was "too small" for their company and "not worth their time". I was pretty dumbfounded and upset, to say the least. l then called another company with a 5 star review. The guy gave me a ballpark figure (a range of prices), came out to look and measure, but despite me calling to follow up (3x!!), they basically ghosted me. I was pretty angry and then hit Yelp! again. I ended up calling Wertz, told them my predicament (just needed stairs carpeted) and said l would be in later that day to look. The man that talked to me on the phone was also the same man that met us. He was more than kind and very professional. They actually quoted us almost $100 less than all the other quotes we got (l could get ballpark figures but no one else actually gave us an exact estimate for our home visit). Not only that, but he let us have some free samples! The BEST part? They came out the NEXT DAY to install the carpet! The installation was over within an hour! Amazing! Especially for this time of year (it's 12/21/18...Christmas is in a few days). We had to have our stairs carpeted because my parents are coming to visit and they are older. The finished wood stairs were great looking, but all of our family members have slipped within the short time we have been here. I would totally recommend them for your carpeting/flooring needs. I love that they are a family business and have been around for 40+ years. We will recommend them to our neighbors and anyone that has flooring needs in the future. Just because we were a "small" job, this company understands how business works and we will definitely NOT recommend the other places we were treated so awfully at but we will remember how wonderfully we were treated at Wertz. We love our new carpeted stairs and our aging dog, especially, is grateful to have a much easier way to get upstairs. Thank you, Wertz! You exceeded our expectations and we will sing your praises.
5.0
4 months ago We received excellent service -- useful, no-pressure suggestions, a wide array of products, and a lower-than-expected price. We bought a quality product and left very pleased. Mark & Susan Smith
5.0
6 months ago We are very pleased with our purchase of luxury vinyl flooring from Wertz. Their customer service is top notch, and their selection is amazing--particularly for vinyl sheet flooring, which can be more challenging to find. They are far above and beyond the big box stores, with lots of large-sized samples to look at. And reasonable prices too! We will continue to be customers of Wertz.
5.0
8 months ago We couldn't be more happy...good price, great quality installation of hardwood
1.0
11 months ago The owner came out to my home to measure for all new carpeting upstairs. He was very polite and helpful, and he told me he would email my estimate by the next day. Two days passed without an estimate, so I called to ask about it. The young man who answered was very short with me, and told me my paperwork was on his desk and I would receive the estimate in a couple hours. I never received anything. Not a phone call, not an email. I would never do business with this company. Clearly they do not value their customers.
5.0
2 years ago Great service from start to finish. Highly recommend.
5.0
3 years ago whenever I need flooring Wertz is the "go to" place. Great service and reasonable pricing.
5.0
3 years ago I use them both personally and professionally and am extremely satisfied with their knowledge, their integrity, their product offerings and the work of their installation teams.
5.0
3 years ago Excellent experience with this independent flooring company. Patiently helped us pick an appropriate material, reasonable pricing, flawless installation, spotless clean-up. Will use for any/all future flooring needs. Much better service than the big box behemoths!
5.0
3 years ago We used Wertz to replace our second floor carpet with hardwood. From start to finish, the Wertz team was highly professional and attentive. The quality of the ...
5.0
4 years ago Still perfect! We we had the second story carpeted we didn't get the stairs redone. The carpet on the stairs did look semi decent, but after a year two adults and to kids tore through that cheep carpet. I called up and had them come out and do the stairs for us in the same carpet as before. They look great!
1.0
4 years ago I am currently giving this company 1 more chance to make it right. 2 appointments that we "no shows" no phone calls. If they come through today, I will give them a better rating.
2.0
4 years ago I purchased a carpet remnant to be installed by Wertz installers on 13 enclosed steps and in a small 3' x 6' hallway. They removed my existing carpet and suggested using my existing padding since it was in good shape and high quality rather than replacing the padding. The installer left a narrow gap on both sides of the new carpet between the carpet and the sides of the enclosed steps. There are also several places where the carpet is 'bubbled up' and does not lie flat. When I inquired, I was given three different reasons why these things occurred and were not an installation problem. When I said I would not accept the job and would not pay for the poor installation, the installer admitted he had measured one step then cut the entire run from that one measurement rather than doing 2 or 3 steps at a time. He then called Wertz who said they would order enough carpeting to redo the steps but not the small hallway. I asked about possible color differences between the two carpet dye runs and was told that it probably would not be too noticeable because of the break between the hallway and the steps. When I said I would not be happy with color differences between the two areas and requested they order enough carpet to redo both the 13 steps and the 3' x 6' hallway, I was told they had been willing to redo the steps until I 'told them how things were going to be done', I was not welcome back in their store and they hung up on me.
5.0
5 years ago Had stairs, hall and 5 bedrooms of carpet installed. Family run, great service, middle of the road prices. Can't beat the attention they give their customers.
4.0
8 years ago Great friendly service, reasonable pricing