HOUSE OF CARPETS

4.6
|
31 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My House of Carpets 2712 1st Ave NE, Cedar Rapids, IA 52402-4805 319-363-1734 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
31 Reviews

Reviews


5.0
3 months ago The installation of my carpet went off without a hitch. The carpeting is beautiful and everyone at House of Carpets were very helpful.
5.0
4 months ago Without facebook advertising I would not have known there was such a wonderful group of people to work with, from entering their business to saying good bye to the installers. I purchased carpets for four rooms, each doorway messed from one carpet to the next. I couldn't have imagined having such a "customer service" company. Love it
5.0
6 months ago This customer did not leave a comment.
4.0
6 months ago Many thanks to Brandon and all the staff at House of Carpets for supplying us with excellent quality hardwood floors for replacing our kitchen, hall, and laundry room floors. Also, a big thank you to Ken and Josh, the installers, from Five Star Hardwood.
5.0
7 months ago Very nice to deal with House of Carpets. They were very helpful in all our carpeting and vinyl flooring needs. We have had work done in previous years with total satisfaction in finding what we needed. Installation of carpet and vinyl flooring was right on. Good job.
5.0
7 months ago After repeatedly using House of Carpets, I felt it was appropriate to share my experience(s). I have experience buying various flooring materials through several vendors (including big-box stores like Menards and Home Depot) for rental and real estate projects. Their pricing is competitive, plentiful showroom, and no looking for help... After witnessing the customer satisfaction and, in a sense, guarantee they provide to their customers, I was sold. I have personally witnessed whole Home "re-do's" at cost to this vendor for poor installation and product defects... I have experience installing carpet but usually hire it done... however, you get what you pay for.. long story short - I once saved a few pennies by buying from a big box and was regretful after seeing the install with no one to stand by the product or install... complete redo at cost.. I will never again use another vendor...
5.0
7 months ago If you are looking for any floor or wall covering this is the place to go. Friendly sales people with a lot of helpful information!
5.0
8 months ago This specialty flooring store has very competitive pricing, professional advice combined with quality products. I would highly recommend!
5.0
10 months ago Carpet Review: Brandon, Selena, and the store staff were very helpful, friendly, and professional. Brandon did an excellent job assisting me with my carpet choice with regard to both type and color. The carpet installer was also very good and shared his expertise on how to care for the new "soft carpets".
5.0
10 months ago We have used House of Carpets twice and couldn't be happier. Very helpful, courteous, and a great price!
5.0
10 months ago After what felt like an eternity (9years) with the most hideous laminate flooring and dirty old carpet, we finally decided to get new floors! After visiting several places in town for quotes, we were referred to House of Carpets. Best referral! I knew after meeting with Selina the very first time that it was a great referral. Very knowledgeable, friendly and helpful in every area. Selina was able to get us great products and at the prices we were looking for. The installation company, Iowa Floors, was professional, easy to work with and did a fantastic job. Thank you House of Carpets for making our place feel brand new!
5.0
11 months ago Great service and products! Everyone we dealt with was friendly and helpful! We put in carpet at our old house 8 years ago and it was still great when we moved this year! We have now replaced carpet in 2 bedrooms at our current house and will continue to use House of Carpets for all of the flooring we replace!
5.0
last year After a false start getting our backsplash installed the project turned out beautiful. Rosalee is very happy. Thank you James and crew for the great service and patience..
last year I visited with Mrs Peterson today and will be calling you after work and I will work with you in remedying the experience. James
5.0
last year Friendly and professional, were very quiet and installed while I was working from home, seamed flawlessly in my doorways, would definitely recommend to a friend.
5.0
last year It was a Pleasure having great Customer Service From Holly.
5.0
last year Professional, personal service. Thankful to have a trusted name for all our flooring needs at House of Carpets!
5.0
last year This customer did not leave a comment.
5.0
last year Very friendly and knowledgeable customer service! They had a much larger selection of flooring then I expected. I love my new floors! I am very happy with everything! I will be back to do my kitchen backsplash!
5.0
last year This customer did not leave a comment.
1.0
last year Where to begin? On New Years Day, my husband and I went to House of Carpets. We were pleased to find out that they were open. We were greeted by a nice, young man and told him that we had been thinking about putting tile ornamentation in our kitchen. We asked when he could come measure and give us an estimate. He eagerly said he could come that afternoon! We were very pleased and set up a time for 2:00. He wrote this on his business card. He never showed up. My husband waited until 3:30 and called the man back. The man said he had "spaced it off," and thought it was the next day, though he had clearly written the time down on his card. My husband then set up a time for the next day "at 1:00" At 9:00, the man calls and says, "We're meeting at 1000, right?" My husband had to correct him. He eventually showed up, measured, and was going to email an estimate, which he never did. I called him to follow up on the estimate and he promised me he'd have it to me by the end of the day. While talking, I indicated that I wanted more extensive work and we made an appointment for that coming Saturday. He said he lived close to me and could come over. I was happy about that and gave him my cell phone number. I left it that he was to call me before coming over. You might know what happened. He never called and after several hours waiting for his call, I gave up and left the house as I had errands to run. On Monday, he called and said he had come over. He seemed quite disoriented as to time and place. Meanwhile, I had contacted another business. That company sent someone over promptly. I ordered...get this...not just new tile for the entire kitchen, but flooring as well at a great expense. But well worth it for professional people that keep their word. I will never go to House of Carpet again. The man there seems very true to his word, "spaced out." He spaced us off and lost out on $15,000 or more of business.
5.0
last year Great ideas and follow through. Highly recommend James and the crew.
2.0
3 years ago My kitchen vynil was replaced after ONE YEAR of complaining. Thank God!
1.0
3 years ago We built a new house in 2010. Within 2 years our carpet was being pulled from the backing. All House of Carpets said they could do was have someone come out and stretch it as the manufacturer would most likely do nothing. They came out and stretched the carpet and within 1 tear it was in the same condition. They do not stand behind their products and the warranty is a joke. Will never recommend this carpet store as now 5 years later we are already having to replace that carpet.
5.0
3 years ago I worked with James Nelson on picking out new flooring when my house burned down. I was very pleased with the customer service. He really helped me find exactly what I was looking for on flooring for my entire house.
5.0
3 years ago Service was excellent. Very knowledgeable staff and customer friendly.
5.0
3 years ago Holly is incredibly knowledgeable and helpful. They have a wide selection and great service!
5.0
4 years ago Great local people to buy from! Family run business.
5.0
4 years ago (Translated by Google) Follow (Original) Theo
5.0
5 years ago This company not only carries a wide variety of flooring, but has knowledgeable sales people willing to work to make sure the customer is completely satisfied. ...
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.