HOUSE OF CARPETS

4.4
|
18 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
My House of Carpets 2712 1st Ave NE, Cedar Rapids, IA 52402-4805 319-363-1734 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.4
|
18 Reviews

Reviews


2.0
last month Had them come out to install a glass tile backsplash in our kitchen, the tiles turned out a totally different color than what we ordered. When we tried to find different tiles we ran into problems trying to find the right color and texture that we liked. After a number of phone calls and trips across town we were yelled at by one of the staff and told that we were being unreasonable. After already paying $1200 to get the wrong color installed and having to remove it and start over with vague promises of how we were going to be compensated we were left with a very bad impression of the business. This is after numerous purchases over the years and recommending them to every one we met.
last month I visited with Mrs Peterson today and will be calling you after work and I will work with you in remedying the experience. James
5.0
2 months ago Friendly and professional, were very quiet and installed while I was working from home, seamed flawlessly in my doorways, would definitely recommend to a friend.
5.0
3 months ago It was a Pleasure having great Customer Service From Holly.
5.0
4 months ago Professional, personal service. Thankful to have a trusted name for all our flooring needs at House of Carpets!
5.0
4 months ago This customer did not leave a comment.
5.0
6 months ago Very friendly and knowledgeable customer service! They had a much larger selection of flooring then I expected. I love my new floors! I am very happy with everything! I will be back to do my kitchen backsplash!
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Great ideas and follow through. Highly recommend James and the crew.
2.0
last year My kitchen vynil was replaced after ONE YEAR of complaining. Thanks God!
1.0
last year We built a new house in 2010. Within 2 years our carpet was being pulled from the backing. All House of Carpets said they could do was have someone come out and stretch it as the manufacturer would most likely do nothing. They came out and stretched the carpet and within 1 tear it was in the same condition. They do not stand behind their products and the warranty is a joke. Will never recommend this carpet store as now 5 years later we are already having to replace that carpet.
5.0
last year I worked with James Nelson on picking out new flooring when my house burned down. I was very pleased with the customer service. He really helped me find exactly what I was looking for on flooring for my entire house.
5.0
last year Service was excellent. Very knowledgeable staff and customer friendly.
5.0
2 years ago Holly is incredibly knowledgeable and helpful. They have a wide selection and great service!
5.0
3 years ago Great local people to buy from! Family run business.
5.0
3 years ago Theo
5.0
4 years ago This company not only carries a wide variety of flooring, but has knowledgeable sales people willing to work to make sure the customer is completely satisfied. ...
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.