HOUSE OF CARPETS

4.0
|
11 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
HOUSE OF CARPETS 2712 1st Ave NE, Cedar Rapids, IA 52402-4805 319-363-1734 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.0
|
11 Reviews

Reviews


5.0
last week Great ideas and follow through. Highly recommend James and the crew.
1.0
12 months ago Adding that its been another like 6 months after someone told me they would fix my flooring and they haven't. Its nice ill havr to pay to replace flooring that has been defective from day 1 They did the flooring in my condo that was new construction. Within a year my kitchen flooring was falling apart. I called them several times over the years about this and no one would ever get back to me. I would never purchase anything from them. Its been about another 5 months and they still ignore the issue! Do not purchase from these people!
11 months ago We apologize that this didn't come to our attention sooner as our customers are very important to us. Please contact our store so we can visit with you and see what we can do to address this issue.
11 months ago I have called, I haven't spoken with some type of management, it's always the same story, they will look into it and call me back and they never do!
11 months ago We are looking into a solution for you and will be in touch with you shortly.
11 months ago It's been several weeks since someone called, they told me it was an easy fix. Must not be that easy, I've been trying to get this fixed for years. I'll just make sure to tell people that you are not the store to go to for new flooring
10 months ago 3 weeks later, still no response. Sure sonar and behind your cheap low grade floring that falls apart!
10 months ago Still nothing
10 months ago Still nothing
7 months ago Another month goes by and these people refuse to fix my flooring that they didn't install properly! Don't do business with them I've contacted them several times over the years and someone tells me they will look into it then they don't then they quit! These people don't care about quality at all!!!
2.0
last year My kitchen vynil was replaced after ONE YEAR of complaining. Thanks God!
1.0
last year We built a new house in 2010. Within 2 years our carpet was being pulled from the backing. All House of Carpets said they could do was have someone come out and stretch it as the manufacturer would most likely do nothing. They came out and stretched the carpet and within 1 tear it was in the same condition. They do not stand behind their products and the warranty is a joke. Will never recommend this carpet store as now 5 years later we are already having to replace that carpet.
5.0
last year I worked with James Nelson on picking out new flooring when my house burned down. I was very pleased with the customer service. He really helped me find exactly what I was looking for on flooring for my entire house.
5.0
last year Service was excellent. Very knowledgeable staff and customer friendly.
5.0
last year Holly is incredibly knowledgeable and helpful. They have a wide selection and great service!
5.0
2 years ago Great local people to buy from! Family run business.
5.0
2 years ago Theo
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.