SACKETTS HOME FURNISHINGS INC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Sacketts Flooring Solutions
4015 Portage St, Kalamazoo, MI 49001-4912
269-342-2878
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Vona H.
7 months ago
Very professional, friendly and informative staff. I love the work done and the carpet.
5.0
Ryan T.
7 months ago
Couldn’t be happier with the job Sackett’s did in our new home. Jeff was wonderful to work with taking the time to explain all our options and find us the perfect flooring.
5.0
Joellen S.
7 months ago
It was a thoroughly positive installation experience.
5.0
Gwyneth E.
7 months ago
Had carpet installed in our 3 season porch. Sackett was easy to work with, had plenty of product choices, was timely with product and install, and reasonably priced! Thanks for everything.
5.0
Lindsey P.
7 months ago
Working with Jeff was an outstanding experience. He was not only very knowledgeable but also incredibly patient and attentive to our needs when choosing the right carpet for our first home. Jerry did a fantastic job installing the carpet. We highly recommend Sackett’s to anyone in need of carpets or flooring solutions. Their expertise, customer-centric approach, and dedication to customer satisfaction truly set them apart. Five stars!
5.0
Ian D.
7 months ago
We have worked with Sackett's for our flooring solution for years and would recommend them to anybody!
5.0
CJ G.
7 months ago
We loved working with Sackett's! I especially appreciated the level of communication throughout the whole project -- from start to finish. Dale was very friendly and helpful -- patiently answering questions as we talked through the options for carpeting our basement. The installation team (Juan and Jorge) were prompt, hard-working, very knowledgeable, and good at communicating what was happening with the project. We look forward to working with them again in the future!
5.0
Susie S.
7 months ago
If there were 10 stars, I would provide as such! From the moment I walked into Sackett’s and all the way through the process, the team was outstanding! Dale was fabulous! We had gone to another local store for flooring and their communication and follow up was awful, I was frustrated and went in to Sackett’s and was so pleased that I did. Great communication, customer service was top notch. Our installers Miguel and Juan were great, they showed up when they promised, were professional, provided great customer service, communicated well throughout the process and my floors look amazing! I highly recommend, I don’t think you will be disappointed!
5.0
Claudia L.
7 months ago
I live in Colorado and I'm refurbishing my second home in Kalamazoo. Tried the big box retailers and it wasn't working out well. Saw reviews for Sacketts on line and decided to check them out. SO glad I did. From Matt's assistance with flooring choice, measuring, pricing, to Brittany the "phone genius" helping me with follow up questions, to Carlos' professional installation, my flooring project LOOKS GREAT. Very satisfied with the whole experience working with Sacketts. Would recommend Sacketts to anyone locally or far away like me!
5.0
J M.
8 months ago
I worked with Steve and received outstanding service. He met my needs from ordering samples to following up on the installation process. The installers were very professional and meticulous. I highly recommend this business if you have flooring needs.
5.0
Abigail C.
8 months ago
So glad we chose to go with Sacketts for carpeting on our stairs. From the start, Ryan was attentive to helping us every step of the way - as it was our first time doing something like this! The stairs are now completed and look beautiful. Fantastic experience! We will use them for future flooring projects.
5.0
mike m.
9 months ago
Overall a really great experience. Steve was wonderful to deal with on every step of the process. Our installer, Jaun was very experienced and did a fantastic job. I would highly recommend using Sackett’s for any of your flooring needs.
5.0
Adam M.
9 months ago
5.0
Gale W.
9 months ago
Sacketts offer's great reliable service. We are so pleased with their work. I recommend this company to all my friends and family.
5.0
Sarah T.
10 months ago
We had an excellent experience with Sackett's! We came to Sackett's after experiencing a frustrating flooring problem caused by someone else. Dale Stoner was our salesperson and couldn't be nicer or easier to work with. He was patient and very helpful while choosing our new flooring going above and beyond, offering to help us obtain cabinet trim, and even painting it!, if needed. He communicated clearly, politely and in a timely manner. Dale made our experience with Sackett's stress-free. Valentin and his assistant were our installers. Great duo! Valentin welcomed questions and took the time to explain things. He also asked us questions, offered options, to be sure we were satisfied. He and his assistant worked tirelessly and were so respectful while in our home.We couldn't have asked for a better experience! Thank you!!!
5.0
Carmel R.
10 months ago
I had a wonderful sales person Steve who relentlessly helped us find the right flooring (not easy) countless samples, guiding me through the process, of install and completion. Nothing is ever goes perfectly such as backorders, they were there making all go as it should. Thank you Sacketts for the excellent product selection and service.
5.0
veichs
10 months ago
5.0
Matt H.
10 months ago
Purchased carpet and vinyl flooring for our bedroom, bathroom, and stairs. Matt has been great to work with. Juan does a great job installing And we get a Costco card for an extra 15% rebate.
5.0
Terry T.
10 months ago
Beautiful work! Installers were prompt and great to work with.Could not be happier.
5.0
Cora C.
10 months ago
Needed carpet in our master and nursery in less than a month. Worked with Steve Dykstra and he made it all happen. Went out of his way to drop off samples to my home when I wasn’t able to come in to the showroom. Install took place shortly after making the selection. Juan did an amazing job installing the carpet, was fast and efficient. I’ll hands down be a repeat customer for any future projects. It was just a bonus that they beat all my other quotes by over 1k!! Can’t think of a better place to have work done. Thank you.
5.0
Neal B.
10 months ago
Sales person (Matt) was friendly and helpful. Floor was delivered and installed on the date promised. The worksmanship was great. I will definitely recommend them to my friends.
5.0
Cindy K.
10 months ago
I HIGHLY recommend Sackett Flooring. The service was exceptional from start to finish. They definitely went above and beyond working within my short time frame and around my schedule. Installer did a great job and I couldn’t be happier with the final product. Communication and responsiveness was really good. I will continue to purchase my flooring from them and refer others. The personal service was greatly appreciated.
5.0
Blake H.
11 months ago
Sackett’s installed my new LVP about six months ago and I have to say, I couldn’t be happier. Dale was easy to work with and listened to my concerns and what I wanted and made it happen. I was also extremely impressed with the install guys. I should have taken notes on the names, but I’m pretty sure it was Jonathan and I don’t remember the other guys name, but they are as good as it gets. I genuinely don’t think I could be happier with the final result. I strongly recommend checking out Sackett’s; the service, the people and the product were all amazing, and as I said, six months down the road and I still couldn’t be happier. And for the people with dogs, I have a high drive Dutch Shepherd and not a single scratch on my floor from her nails, or anything else for that matter.
5.0
Jennifer K.
11 months ago
Such a great company. From the purchase to installation, everything was fantastic. Staff is helpful and knowledgeable. Easy to work with and was able to get carpet installed within our scheduled time frame. Would highly recommend.
5.0
Rachel P.
11 months ago
Staff were friendly and helpful. They made our purchase easy and arrangements were smooth. They didn't hesitate when i had to reschedule the installation due to an unforeseen situation. Installer was hard working, kind, and provided quality work. Great experience! Thank you!!!
5.0
Kelly C.
11 months ago
Absolutely great experience! Only place that was able to do it well, for a reasonable price, and within the timeframe we asked of them. Dale was very professional and a joy to work with.
5.0
Daniel B.
11 months ago
Installers where very cordial and professional, Jeff did a tremendous job on measuring and consulting on selection. All went well.
5.0
Erica G.
11 months ago
They did a wonderful job and paid a lot of attention to details with our new flooring!!
5.0
Nancy M.
12 months ago
Requested Kenny Mallory as I have had him lay carpet here before. Pleased as always! Kenny and his sons are very professional and pleasant. Job done to my satisfaction! Love the new carpet!
5.0
Tanner G.
12 months ago
5.0
Shane G.
12 months ago
Sackett’s did an excellent job on my basement floor project! Great communication throughout, quality work, and fair pricing. Would definitely recommend!
5.0
Lyndsay N.
12 months ago
5.0
David G.
12 months ago
Very smooth process. Dale was very helpful on the sales end and Juan did a great job with the installation! We will definitely be back for future projects!!
5.0
Andrew S.
last year
Sackett's Flooring is always professional and trustworthy. Their team is great at communicating and making you feel like your more than just a customer. You can tell they really appreciate your business and they take great pride in the care given.I highly recommend their services!
5.0
Cynthia A.
last year
Sackett’s Flooring Solutions did a wonderful job carpeting our home. They were professional every step in the process. They were on time and followed up when they said they would. They were willing to work around our schedule and The crew did a great job laying the carpet. I would use them again in a minute and highly recommend them.
5.0
Jodi C.
last year
The moment I first met with Ryan he was extremely helpful in finding us our flooring for our cabin in the U.P. His knowledge is remarkable and we found just the perfect flooring! Once our decision was made it came in quickly! We had the best experience and we will definitely recommend to others!
5.0
Nancy J.
last year
Sacketts did a great job on a difficult stair carpeting project. Also finished it in once day. Carlos is an experienced and professional installer.
5.0
Nicole B.
last year
Matt helped me with all my questions. The flooring was high quality and looks wonderful.
5.0
Karen D.
last year
The installers were very friendly and knowledgeable. Our new carpet looks amazing! We would definitely purchase from Sackett's again!
5.0
Steve P.
last year
We had hired a private installer from a recommended online group. The carpet wasn't stretched properly and the seam was not the greatest. Contacted Sackett and they sent out Juan to reseam and stretch the carpet. It's a night and day difference.
5.0
Kalyn H.
last year
We had a wonderful experience with Matt V at Sackett flooring! He helped us navigate the challenges of carpet removal and replacement in an old home with ease. From start to finish, the process was transparent, cost-effective, and easy. We are so thankful for the work he and the team put in to helping make our basement an area we like to spend time in now!
5.0
Pamella B.
last year
Our experience with Sacketts was excellent in every way. Unfortunately I found your store after experiencing a most horrible, infuriating tile job just 2 months before coming to Sacketts. Our sales person, Dale, was a breath of fresh air and so empathetic to our situation. We sure appreciated his attitude and help! The tile was super with communicating and educating us all along his job tiling the 4 floors and the shower! There were a few bumps in the road that Mark handled very well! We are super happy with all the parts and pieces of this job!!( I’d share photo but we’re in the cleaning stage)
5.0
RollingRock/fan
last year
5.0
Steve W.
last year
Great people to do business with. Thanks Ryan. The carpet turned out great.
5.0
Dan T.
last year
5.0
Todd H.
last year
I have done eight projects in as many years with Sackett's and Jeff White. Projects have included commercial carpet, vinyl, and multiple hard tile types. We had one major issue due to an instillation product failure, but that issue was resolved in a timely and satisfactory manor. I just completed one project and will be starting another soon. I have been very satisfied with the products and services.
5.0
Dylan V.
last year
We have used Sacketts on multiple properties now and the process is always amazing. Ryan is very organized, responsive, and professional. The installers are fast, thorough and professional. Top notch company. We got quotes from Migala and Howland and they weren’t even close! We won’t hesitate to use Sacketts again.
5.0
Karen K.
last year
My new carpet from Sackett's is of exceptional quality, and Dan did a phenomenal job of installing it. They were very easy to work with, and took care of some complicated scheduling with the person installing and painting the new baseboards. I highly recommend this company for any flooring needs!
5.0
Nate K.
last year
5.0
Lindsay C.
last year
We had a great experience from start to finish and love the finished product! Ryan went above and beyond in the floor selection process and Dan did a really nice job with the install. Highly recommend!
5.0
dawn d.
last year
I am loving our new floor and carpet by Sackett’s! Having had the same floor for over 15 years, I had many questions regarding the various options and process. Steve Dykstra came out to our house and discussed various options with my husband and myself. He was clearly knowledgeable about his products and very easily explained the various differences. I appreciated the time he spent and the suggestions he offered. He was efficient and never made me feel rushed. We landed on LVP throughout the main floor, and new carpet on the stairs. When I was having difficult deciding on colors, Steve encouraged me to take home several samples and to take my time to decide. I probably took over a dozen samples, and not just “swatches” but good-size samples that made it easier to “see” the finished product. We had two teams come out to our house over a period of four days. Miguel and his team installed the LVP and did exceptional work. They even repaired a sub-floor that was quite damaged. Both teams were very professional and completely cleaned up when they were done. I wouldn’t hesitate to call Sackett’s again for any future flooring solutions, highly recommend! Thanks Steve and Miguel and your whole team! Well done.
5.0
Mike M.
last year
Sackett's did a wonderful job. They were friendly, professional and efficient. We have already recommended Sackett's to friends. Great people! Thank you for making it easy!
5.0
Daniel C.
last year
Sackett's is my go to flooring supplier and installer. We have worked together for many years now on a variety of projects. From carpet, LVP flooring, tile floors, backplashes, and beautiful tile showers. They are friendly, professionally, great problem solvers, and their installers are top knotch. Don't take a chance with the "other guys", do it right the first time, choose Sackett's.
5.0
LARRY B.
last year
2.0
BPT 4.
last year
Wonderful workers and owners. Warehouse manager is unprofessional though.
5.0
Richard D.
last year
Great flooring company to work with, the carpet we chose was in stock and installed just a couple of weeks after picking it out.
5.0
Matt D.
last year
The carpet looks fantastic. The installation was fast and very professional. Great company to work with. I would highly recommend.
5.0
Dawn A.
last year
Great customer service
5.0
Lorraine E.
last year
Excellent job! Installers were friendly, knowledgeable and very efficient hard workers! Pam did an excellent job measuring for the installation. I highly recommend Sackett's Flooring Solutions! Job well done!! Thank you!
5.0
Jarret S.
last year
These people bailed me out!! I tore up a fireplace hearth and replaced it. I needed the carpet seamed and repaired. the original installers wouldn't even look at the job.Sacketts came recommended by the Sackett fireplace people. They came out and made a difficult repair look as if it was the original installation.they will have any future work for me.
5.0
Selena C.
last year
Sackett's Flooring did a fantastic job on our floors. The installers were easy to work with, professional, and very courteous to our three kids when they were interested in what was going on. They also went the extra mile in advocating for us and our needs. Everything looks great and we've already received lots of compliments on the look of the LVP. We'd use them again in a heartbeat!
5.0
Kathy B.
last year
From the moment we called Sackett’s Flooring to ask for a quote for carpet, through the professional carpet installation of our beautiful, soft carpet, right up until we were ready to pay the balance owed in full and they had to speak with Shaw Capet to make sure we would be able to use the $500 coupon we had towards our purchase, we knew we dealt with the right company! Everyone went above and beyond to make our experience amazing! We wholeheartedly recommend Sackett’s!
5.0
Mickey O.
last year
We really enjoyed working with Dale Stoner in selecting our new carpet and very happy to have Juan skills in the installation of it.
5.0
Joel K.
last year
I worked with Steve D. who helped me schedule my project to refinish my sunroom floor. He was attentive and extremely professional. Then a different Steve did the actual work. He was professional and very attentive with communication and his attention to detail. This has been an extremely positive experience!
5.0
Stephanie M.
last year
Sacketts was easy to work with and the installers did quality work. We love our new vinyl kitchen floor!
5.0
Erik S.
last year
Dale Stoner was great to work with. He helped in picking out the type of carpet & pad that would be best for us. Also worked to have install on 2 different days to meet my needs. Dale also answered questions quickly. The flooring looks awesome
1.0
Yo M.
last year
5.0
Richard S.
last year
We on 170 year old building. We had a major flood and we had to replace the flooring. This was a very difficult job with very uneven floors. Steve and his crew did in unbelievable job. I was nervous the entire time, they made me feel very comfortable and were extremely professional. Carlos the installer did an incredible job. Don’t hesitate to use them, they did a fabulous job in a very difficult situation. Keep up the great work guys!
5.0
Bill K.
last year
Installation and sales team were great to work with, very personable and their experience helped us in both product and installation. We are very happy with the final product and will be calling again in the near future for our next project.
5.0
Arden C.
last year
Great work, Juan and his crew did a wonderful job!
5.0
Angela T.
last year
5.0
Scott H.
last year
Great experience working with Sackett's on my new LVP flooring! They are available to help you through every step of the process with amazing customer service and pricing. This should be your first call for your new flooring. Ask for Steve. He will hook you up!
5.0
Emily R.
last year
Steve was an absolute pleasure to work with on my recent project. Not only did he meticulously measure and inspect the area prior to install, he came to my home on the first day of installation, to confirm with the crew the plan of what needed to be done. He took care and extra time to make sure everything went according to plan and that I was satisfied with the results. I appreciate his attention to detail, and his availability to answer any questions I had prior to installation. The instal crew was friendly, efficient, and finished my project 2+ days ahead of schedule. This experience was so great, that I want to keep redoing the rest of the floors in my home.
5.0
Troy S.
last year
Professional, simple, great. And local. All around good stuff.
5.0
T,s W.
last year
5.0
J G.
last year
Ryan was great to work with. Sackett's installers did an amazing job!
5.0
Molly S.
last year
I had a great time working with Sackett's! You guys were responsive, had a great selection, punctual and skilled installation, and got us on the schedule quickly. I would highly recommend to anyone!
5.0
Jennifer P.
last year
5.0
Shawney B.
last year
Our experience with Sackett's was amazing. Pam Potter was wonderful to work with, and Cruz Saucedo and his crew did an excellent with the carpet installation. Highly recommend Sackett's!
5.0
Tom D.
last year
5.0
Kaila
last year
Very happy overall from sales to selection to install, customer service was great. Major upgrade to our subpar builder grade floors, install team even went so far as to fix a few construction mistakes made during the home building process. Sales manager stayed in touch and made sure we were 100% happy. Floor color is Arbor Hills Falkirk.
5.0
Patti L.
last year
Sackett's did a fantastic job with my kitchen flooring. Steve was helpful and communicative, going above & beyond to find enough flooring to complete my job on the original install date when supply issues made it seem unlikely. The installers were efficient and professional. Highly recommend Ryan, Steve, and Sackett's!
5.0
Robert D.
last year
Sacketts did a great job from purchase through installation.
5.0
Megan S.
last year
5.0
Lance B.
last year
5.0
George S.
last year
5.0
Jeremy Y.
last year
Valentin has always been very fast and efficient each time he has done work for us. He is professional and always on time. The work he does is always TOP NOTCH!! He has now done work in 2 homes for us now and we now consider him family. Steven Dykstra has been a reliable source also when it comes down to the picking out a certain carpet or Laminate because he knowledgeable of all the product that he deals with,
5.0
Wes G.
2 years ago
Very happy with the whole process. Sales guy very knowledgeable and helpful. Installers knocked out the install in a day, had to move beds and other furniture but got it done! Looks great!
5.0
Earl L.
2 years ago
Sacketts did an excellent job for us. We built a new house and used them for all of the flooring. Installation was done quickly and professionally and their pricing was competitive. I recommend them for your flooring needs.
5.0
Chris S.
2 years ago
We've used Sackett's twice for our vinyl flooring, replacing existing carpeting. We worked with Steve (sales) and Miguel (installation) each time, and each time the results were fantastic. We will work with Sackett's again in the near future and have no reservations about recommending them for any flooring needs you might have.
5.0
Sarah B.
2 years ago
Excellent showroom/product selection experience and very happy with our installers as well!
3.0
Cindra B.
2 years ago
5.0
Chris K.
2 years ago
Sackett's did an excellent job on our vinyl plank floors and carpeting. All aspects of the job were very professional-- Steve our sales person, Jonathan and Marteen our installers and the quality of the products were fantastic.
5.0
Rachel H.
2 years ago
I had the most amazing experience working with Ryan at Sackett's. They had excellent service. I was having difficulty choosing which style to go with and Ryan worked me every step of the way. I appreciated his attention to detail and his knowledge of all the products that they carry. I cannot express how easy they made the process of ordering flooring. You will not be disappointed with choosing Sackett's Flooring Solutions.
5.0
Gregory S.
2 years ago
5.0
Rob M.
2 years ago
Great customer experience here. They were very helpful in the store and when they came out for the initial measurement. On installation day, they showed up on time and performed the work efficiently and with care. Definitely recommend.
5.0
Cheryl J.
2 years ago
We were very pleased with the exceptional work done by Jonathon and Martine. They were punctual, pleasant and extremely hard working. If we should need additional flooring, we would request they be the crew to install. Steve Dykstra was very helpful and knowledgeable about the Shaw flooring we chose. He went above and beyond to loan us samples and was patient with us while we decided on color choice.
5.0
Keith M.
2 years ago
From start to finish buying carpet and having it installed by Sackett was Outstanding. Our sales representative Steve was great as were the other sales people in the store. Very professional, friendly and efficient. The carpet was great and the installers were FANTASTIC. Hardworking, professional, friendly and diligent. I highly recommend Sacketts for carpet. It was a great experience from start to finish!
5.0
L F.
2 years ago
I LOVE it! The floor is perfect and the installation was so painless.
5.0
Conformance F.
2 years ago
Sackett's is extremely professional, the best installers in town, solid prices, they have been doing great work for us over the 8 years.
5.0
Kim K.
2 years ago
Excellent experience overall! Every step of the way I felt like I had the support I needed and questions and problems taken care of. The installation team was very professional and detail oriented. I was very impressed and will be back for future flooring needs! Thank you Sackett’s!
5.0
Big W.
2 years ago
Sackett's is easy to work with, has a great selection, and their prices are more than competitive. I'd definitely recommend them to anyone! Ryan was awesome. He came to our house several times to make sure that we selected tile and grout that coordinated beautifully with our kitchen cabinets and countertops. The contracted installers were excellent too. Mark and TJ were knowledgeable, professional, and courteous. They did a fantastic job and their communication was exemplary.
5.0
Amy Z.
2 years ago
The team at Sacketts did a wonderful job with your wood floor and carpet. I highly recommend them!
5.0
Matthew H.
2 years ago
Scheduled an in person visit to discuss flooring options and have my basement measured. Steve from Sacketts flooring was very professional and timely when he visited. He went over several options for flooring and I ultimately decided to go with an oak style vinyl plank flooring.They use products from Shaw flooring which is one of the larger brands of flooring. They were able to schedule an install roughly a month later from initial consultation.They removed the remaining carpet, underpadding, and glue from our floor and prepped the surrounding area with self leveling material to ensure the edges would be smooth.It took roughly a full day for a 291 square foot basement to be finished from beginning to end. The installers were incredibly knowledgeable and reached out when they need my opinion on the flooring install. I have a rocky hearth that is a little difficult to work around and they did an exceptional job with cutting the vinyl around the stone and also fitting it underneath when possible.I would recommend them for any flooring or carpet install. They have a lot of products in stock but can also work from a pretty extensive catalog of products from Shaw.
5.0
Julie K.
2 years ago
I love my new luxury vinyl "wood" floors! They are gorgeous and completely transformed our home. The team at Sackett's was fabulous to work with, especially Dale - he was very responsive and attentive throughout the entire process. I highly recommend them!
Anonymous
2 years ago
Thank you Julie for your review. It was a pleasure to work with you and hope you enjoy your new floor for many years to come!
5.0
Khalid J.
2 years ago
Excllent Triple AAA service. From a scale of 1 to 10, for sure I will give 1,000,000.
5.0
Joe L.
2 years ago
I ordered flooring during the pandemic. Specifically, during a time when supply was low. My wife and I wanted a certain kind of flooring. We were told that it might be a three month wait. We decided to stay with the flooring we picked out. We were willing to wait. During this process, the wait turned into a longer wait of about five months. During that time, Ryan contacted us almost bi-weekly to let us know what was the status of our flooring. I appreciated this! It is not common for a representative to reach out and keep us in the loop. Yes, we had to wait. Patience is a virtue and the final product is beautiful! Sackett's Flooring Solutions has gain the respect from the consumer and a life-long customer. Keep doing the amazing work you do!P.S. Ryan is an amazing person! He deserves many accolades!
5.0
jim k.
2 years ago
Everything went very smoothly. Installers were very meticulous and always asked my opinion on "problems" they encountered. Very satisfied.
5.0
Roxanne S.
2 years ago
We are so thankful to Sackett's. Their customer service and communication is second to none. Nearly our entire house has been redone with Sackett's flooring (wood floors and carpeting). This is a jewel in Kalamazoo. Use them !
5.0
Rebecca F.
2 years ago
Amazing quality installation! Installers were fast , professional, and hardworking. They cleaned up after the job and I would highly recommend!
5.0
Bill B.
2 years ago
5.0
Teri O.
2 years ago
Very happy your installers fixed the squeaks in the floor before laying carpet. Thank you.
5.0
Katie H.
2 years ago
Entire process was great! Sackett’s just re-carpeted my entire basement, hallway, and stairs - and I’m already thinking about what other flooring I can update in my home next. 100% recommend!
5.0
nicole t.
2 years ago
Installers were professional, friendly, and conscientious. We are very satisfied with the final product.
5.0
Joe M.
2 years ago
5.0
Tamara H.
2 years ago
5.0
Cathy S.
2 years ago
5.0
Lonna A.
2 years ago
5.0
Lou P.
2 years ago
5.0
Rebecca H.
2 years ago
Very satisfied with my beautiful new luxury vinyl plank floors. Scheduling my measurements was quick and easy, Steve gave me lots of options and samples to choose from, was always available for questions from start to finish. Miquel did amazing installing, they’re perfect! Highly recommend!
5.0
Karen L.
2 years ago
Sackett's Flooring and especially my salesperson Steve Dykstra were wonderful to work with! After adopting two puppies who were not potty trained and then breaking my knee and being unable to get around, our carpets were ruined. Steve didn't judge and helped me to make knowledgeable decisions about which carpets would work best for our family. The new carpet is beautiful, came in under budget and before Thanksgiving which I needed, the installers were super nice and did a great job, and I'm really happy with Sackett's overall. I'll be using them again next fall to update the upstairs carpet.
5.0
Shelly C.
2 years ago
I have been using Sackett Flooring for years and will continue to do so as long as I continue to get such great service! Jeff is fantastic as are all of the installers I have had over the years!
5.0
Chris K.
3 years ago
5.0
Bryan S.
3 years ago
Everything from the quote to installation was top notch and done in a timely manner. Thanks for a quality job well done.
4.0
Vini L.
3 years ago
5.0
Pamela W.
3 years ago
Everyone went above and beyond for us the entire time. Ryan was super helpful in helping us choose the right carpet and getting us scheduled (and was patient as we re-scheduled so many times). He helped us to bind the extra carpet and re-tack carpet after our basement flooded. The carpet installers were kind and professional. I would (and will) recommend Sacketts for any flooring need.
5.0
Thayne A.
3 years ago
When starting my search for new carpet for our bedrooms and hallways I visited multiple stores. As soon as I walked into Sackett’s, I knew my search was over. Steve and the whole team were incredibly helpful and professional. Sackett’s has a wide selection of products and their staff makes it easy to understand all the different styles and technology. The pricing was very competitive and their installers were timely, polite and did excellent work. Highly recommend.
5.0
Williamsburg M.
3 years ago
I am very pleased
5.0
Lauren M.
3 years ago
From start to finish we loved working with Sackett’s flooring. Steve was so knowledgeable, helpful and very quick to respond to any and all questions we threw his way. We look forward to taking all our future flooring needs to Sackett’s as well.
5.0
Jayna P.
3 years ago
Shout out to Sackett's Flooring Solutions on Portage Road and to Steve Dykstra... After years of dealing with businesses that don't stand behind their work (costing us over 15K), this company DOES. Installed new flooring for us and when they noticed an issue they send out an expert on the spot and figured out a way to resolve it quickly. They went above and beyond their obligation to help me. I am so happy to recommend them!
5.0
Cameron K.
3 years ago
This is a first class company! Our salesman Steve was always available to answer any questions we had through the entire process. We had many challenges with our previous floors and it’s layout. However the installers used a variety of skills, determination, and tools. The finished product was everything we had visioned! I strongly recommend Sackett’s to anyone looking for new floors or carpet.
5.0
Chester V.
3 years ago
The team at Sackett’s helped us throughout the process of selecting our floors. The install team was top notch, and provided answers to all of our questions.
5.0
Chris R.
3 years ago
5.0
Suzanne M.
3 years ago
5.0
James K.
3 years ago
Great selection and service. The installers were first rate.
5.0
Patricia D.
3 years ago
We were uncertain of what we wanted as flooring. After describing our needs & lifestyle, it was recommended we go with LVP. We were hesitant, but after seeing the comparison of the look between LVP and Engineered hardwood, we went for it! No regrets! It is jus beautiful and will stand up to the test of time. Installation took place in 3 days in a home with over 2200 square feet. Everything was so easy and stress free. Thank you to Sackett's for turning our anxiety into ease.
5.0
Cami M.
3 years ago
5.0
Jason A.
3 years ago
Ryan at Sackett's is AMAZING! He called to check in on the status of our large project each morning after his team was at our home. Ryan stands behind the quality of his products, service, and installation. Ryan has earned a customer for life based upon Sackett's performance on our project.
5.0
Linda G.
3 years ago
Our experience with Sackett's Flooring Solutions was a great experience from start to finish. The staff was very helpful, knowledgeable and very personable. The LVP flooring looks amazing and we would highly recommend Sackett’s for all your flooring needs
5.0
Sharon H.
3 years ago
Great local business with personal customer service and quality products. We got new carpet installed in our living room and 3 bedrooms. We also ordered some product to install ourselves in the kid's bathroom.
5.0
Thorhallur F.
3 years ago
Our experience with Sackett's Flooring Solutions has been top-notch end-to-end, from early planning through installation. Steve Dykstra helped us explore options and went over and above in supporting whatever we needed in getting the plan together. Very responsive to our queries and ensured we were able to move things forward. Then Miguel and his team demonstrated the highest level of professionalism and quality work. Every single detail was attended to and the floors look absolutely amazing. There is not one thing we would have done differently and are so happy that we got to work with Steve and Miguel.
5.0
Jonathan A.
3 years ago
5.0
Naomi F.
3 years ago
5.0
Eileen F.
3 years ago
The Sackett's team provided top notch, personalized customer service, from start to finish. Steve treated me like I was a member of the family, providing guidance and advice throughout the process. Valentine, the installer, took great care, including encouraging me to address an uncovered water seepage issue prior to him moving forward. While that slowed down the process, Steve made sure my project was placed on priority for rescheduling once my waterproofing project was complete. Very happy with the partnership from Sackett's and highly recommend working with Steve and Valentine!
5.0
David S.
3 years ago
Great Service and personal experience. I will always use Sackett's for all my flooring needs!
5.0
Ashtynn D.
3 years ago
Pam knows her flooring, but the installation guys are the shining stars. We've gotten both carpet & the vinyl plank flooring, both installations when smoothly and the guys are so friendly. We couldn't be happier. Pricing is great.
4.0
Kurt S.
3 years ago
I've been very pleased with the service and prompt attention received from Sackett's, as well as the good work performed by their independent contractor installer.
5.0
Sara D.
3 years ago
My recent experience with Sackett’s Flooring was above and beyond what I could have imagined! I worked with flooring specialist Steve Dykstra, who not only provided the expertise needed to guide my carpet selection, but also took time to learn about our household needs so that a good match was ensured. Steve’s timely and continual communication was instrumental in answering all my questions throughout the entire process. He promptly answered emails from start to finish, making suggestions when asked, without imposing his opinions or any sales pressure. The installation team was efficient, competent, careful and courteous! I so appreciate all Steve’s efforts, kindness and patience to make my experience such a positive one! I will definitely be a return customer, and wholeheartedly recommend Sackett’s and Steve Dykstra!
5.0
Bradley B.
3 years ago
Great customer service...The installers were respectful and friendly as well. Used them at the recommendation of a neighbor. I would highly recommend!
5.0
Danna M.
3 years ago
We purchased hardwood flooring and carpet from Sackett’s we were very pleased with our purchase.Steve was very professional and informative. He stayed in touch with us to let us know when our flooring would be in. We purchased this during this pandemic and we had some delays.The installers for the carpet and wood flooring both very professional. Did a great job cleaning up. Steve and Valentin kudos for a job well done.If you are in the market for flooring I highly recommend this establishment.The Mitchell's
5.0
Caryn P.
3 years ago
Wow! We are so happy with our new flooring. We used Sackett's for both carpet and vinyl and couldn't be happier with the service, products, and results. Steve was great to work with on getting everything set up, and Miguel did an excellent job installing. Thank you! (Pictures to come after we get everything back in place!)
5.0
Gus G.
3 years ago
Sackett's has always met our home carpeting needs through the years with promptness, courteous service and professionalism. They are the best in the business. I would recommend the company to everyone without any reservation.
5.0
Nathan K.
3 years ago
5.0
Jared R.
3 years ago
Excellent experience all around. The sales people were friendly, knowledgeable, and helpful; and the installation team was professional and diligent in their work - they paid attention to detail so closely it seemed like they were re-flooring their own homes and wanted perfection! I highly recommend Sackett's Flooring and will consider them again should I decide to change other flooring in my house.
5.0
Lisa F.
3 years ago
Steve Dykstra, our flooring specialist, was great! Kept us informed and helped us keep the project on target. Miguel was our installer and he and his wife were great and very conscientious with installing the floor. Would highly recommend Sackett’s for flooring needs!!
5.0
Amanda B.
3 years ago
Very happy with our floors! The installation was quick and the guys were very professional. Our house has been transformed!
5.0
larry f.
3 years ago
Upper level service.
5.0
Renee S.
3 years ago
I had wood flooring installed in the majority of our first floor home. I got a quality product at a wonderful price. Sackett's proved to be a wonderful company to work with from the staff on the sales floor to the installers working in my home. Everyone was polite, friendly and professional. I will definitely use them for any future flooring projects.
5.0
Tonia W.
3 years ago
We have worked with Sackett Flooring a few times and find their service to be excellent and efficient. We had both tile and carpet installed with no issues. All project planning and service arrangements were timely and all our concerns were addressed to above satisfactory results.
4.0
Joseph C.
3 years ago
5.0
steve h.
3 years ago
All aspects of the process went smoothly. From the sales staff to the installers we are very pleased with our new flooring. Would recommend highly.
5.0
N G.
3 years ago
Sackett’s absolutely takes care of their customers!We had hired Sackett’s to install wood flooring in our home. They did a great job, so when my parents were looking for carpet for a stairwell, we recommended Sackett’s.It seemed like everything that could go wrong with the project did. Wrong carpet, bad carpet... and while it was very frustrating, Sackett’s worked with them to find a solution to every issue. My parents ended up completely satisfied with the job done.Thank you Ryan & Eric
5.0
Beth W.
4 years ago
We had never heard of Sackett's Flooring living 40 miles away, but after talking with a former employee at a Costco display they had, we thought we'd give them a try considering Costco had a 15% rebate going.We were surprised at how fast they came over to look at the work we needed done in our kitchen. Then, many weeks later when we needed them to increase the project by 3 times what we originally had planned, they were able to fit in all the extra work within the same time frame we needed. When the real work began, we were amazed at how hard their professional installers worked and the quality job that was accomplished. I mean, when to do see workers staying until 6:15 and even 7:15 p.m. to be sure to finish the job in the allotted time we had before the next contractors needed to be here? They were polite and friendly and we just couldn't be more pleased.To say we recommend them is hardly adequate. This is service and professionalism that is often lacking in today's world, but our experience with them was that the price was fair and they exceeded expectations in every regard.
5.0
Megan M.
4 years ago
Super friendly and had exactly what I needed to match my toy hauler flooring
5.0
Jacob L.
4 years ago
We had reached out to a number of flooring businesses to install sheet vinyl and Sackett's was by far the best from the get-go in terms of customer service and pricing!We worked with Mike who answered all our questions with detail, and was also timely in his response. Jonathon and Javier were our installers and they did a fantastic job; It's evident from the final product that the two take pride in their craft.Customer satisfaction is clearly deep-rooted in every facet of their business. Do yourself a favor and give them a call.
1.0
Larry D.
4 years ago
We walked into Sacket. There were two sales people in the building, one with a customer, one on the phone.We browsed around for 10 minutes, neither person stopped long enough to even acknowledge we were in the store.We didn't hear a single word from either salesperson, like "Be with you as soon as possible." It was like they couldn't be bothered to thank us for coming in.We left and bought our flooring at Modern.
Anonymous
4 years ago
Larry, we apologize for your experience. Customer service is always our main focus. We certainly try as best as we can to help all customers that enter our store.
5.0
Aubrie B.
4 years ago
We had a wonderful experience with Sacketts! Everyone that we worked with did an amazing job explaining the different options for our kitchen flooring and showing us what we could get for our budget. They were timely at getting back to us and worked well with our contractors to get the job done to perfection. We love our coretec floor and can't wait to have more done in our home. I love shopping local for the quality and service, and Sackett's is no exception! Highly recommend!
5.0
Alonzo H.
4 years ago
From the initial contact with Sackett Flooring through the professional installation the experience was outstanding. Those with whom we have dealt were ultimate professionals! We are totally pleased with our flooring and have received accolades from those who have seen it. Without a doubt Sackett’s will be our “go to” for any future flooring needs. Thank you for such professional high quality service.
5.0
Cathy D.
4 years ago
Sackett's Floooring Solutions staff helpful and professional. They provide high quality products. The installation crew was extremely hard working and I'm pleased with the final outcome.
5.0
Ben H.
4 years ago
I've used Sackett's Flooring Solutions multiple times now and have been impressed each time. They offer a wide variety of options and have the expertise to help guide you in what works best in the space you're looking to use. I will continue to use Sackett's in future projects and highly recommend them.
5.0
Thomas B.
4 years ago
We had ~800 sq. ft. of COREtec vinyl plank flooring installed. The salesman was very supportive throughout the process, from point of sale, to installation, to follow-up after. The installers were incredibly efficient. We are extremely pleased (and the new puppy is already testing the scratch resistance, and 100% water and petproof-ness!). Full-recommends, all around.
5.0
2934duke
4 years ago
5.0
H B.
4 years ago
I cant say enough about the outstanding customer service and product/install warranty that I received from Sackett's Flooring. I had new kitchen floors installed and there were some issues from the beginning with the install but Tom was absolutely amazing. They stepped up to make the flooring issues exceed my expectations. It is hard to find such caring and honest companies that was to go above and beyond for customer satisfaction. I highly recommend this company, they ager for your business and stand behind their products and installation, also they make the process seamless. Thank you to Tom and the awesome staff at Sacketts Flooring.
5.0
Sarah M.
4 years ago
Great Service! Sackett's was available quickly for us when we decided to put our house on the market. They worked with me to find exactly what I was looking for and had it installed in no time. Looking forward to using them for our new build!
5.0
Erik O.
4 years ago
Steve D. was excellent with his no pressure sales. He brought samples to the house and offered some great suggestions. Valentin and his install crew were great also! Initialy thought it was going to take 2 days, but he brought additional helpers and managed to get everything done in one day. Excellent service by the entire team from sales to install. Much appreciated!
5.0
Heidi H.
4 years ago
If you need flooring please call Sackett flooring, I am so pleased with my floors. This company stands behind their products and installations!!! I highly recommend this awesome company and will be using them for all flooring from here on w my home improvements!!! Thank you for everything Tom you guys really out did yourselves ❤️
5.0
Steve H.
4 years ago
The workmanship was excellent. They made a return trip to fix a few scratches and were extremely professional.
5.0
Christina B.
4 years ago
About 2 weeks ago I had Sackett's replace all the carpeting in my house. The sales guy was super helpful and friendly and worked with my budget to get what I needed. The installers we prompt and professional and really helpful when we needed to get our king size mattress back into our room. We love how the carpet looks and feels. I cannot recommend them enough!
5.0
Katie M.
4 years ago
We had our entire house installed with new carpet. The whole process was easy and went smoothly. It took 2.5 days for the install on our main floor and finished basement. The carpet looks and feels amazing.
5.0
Brian F.
4 years ago
5.0
Sharon L.
4 years ago
We had an excellent delivery and installation experience with Sacketts! We love our floors. Sacketts had good choices in flooring. Carlos, our installer and his team arrived every day on time worked extremely hard and then finished even ahead of when he estimated! His team was friendly and excellent in their workmanship! Carlos did many extra things for us. We are very happy with Sacketts.
5.0
erynn o.
4 years ago
5.0
Julie H.
4 years ago
Great service from the top down. A quality product at a better price than a natiional chain quoted me. A solid experience, thanks Steve!
5.0
Robert B.
4 years ago
Great customer service. My rep. answered emails quickly and kept me informed of any changes. Installers were friendly and professional.
4.0
Meloni B.
4 years ago
Very helpful and pleasant to work with!
5.0
Jamie B.
4 years ago
They did an amazing job from measuring the space the same day to installation within a week. I will continue to use them for all my flooring needs in the future.
5.0
Comstock C.
4 years ago
Great People! Great Service! Thanks Ryan for your accommodations and patience as we worked thru choosing flooring for the ice cream shop. Looking forward to working with you.
5.0
Emily G.
4 years ago
The staff at Sacketts is a breath of fresh air. We worked with Ryan and Fernando, and their expertise saved us from many headaches. The difference between the professionals at Sackett and hiring a big box or a friend who does it on the side is so significant I wouldn’t consider the latter two options. Sacketts saved us both money and significant time. The crew came the day before Thanksgiving, and they were so efficient and skilled in their work that it was all done and cleaned up that day. It looks amazing! The job was scheduled to take two days, but they put in the extra effort and time that night to get it all done before the holiday. We highly recommend.
4.0
Anders S.
5 years ago
5.0
Tom H.
5 years ago
Knowledgeable. Reasonable price - even compared to big box. Go with them and skip the big box stores- you’ll be much happier.
5.0
Brandi W.
5 years ago
I often refer my clients to Jeff because I know he’ll take excellent care of them. And he does.
5.0
Greg V.
5 years ago
Sackett's Flooring Solutions did an OUTSTANDING job for Xcel Staffing. They were extremely helpful, worked quickly, and did an amazing job overall!
Sackett's S.
5 years ago
Thanks Greg for your kind words. We appreciate you and your business.
5.0
Ryan M.
5 years ago
I've worked with Jeff White and Sackett's Flooring Solutions on several occasions both residentially and commercially. The process has been great from start to finish. It starts with great consultation and advice from Jeff. He has great insight not only on types of products but also on color and style. Installation has been great. The finished product is wonderful.
5.0
luke a.
5 years ago
I have used Sackett's a few times and worked with Jeff White every time. Going to the box stores and finding some cheap carpet and low install price will only leave you wishing you didn't go that route. Done that before with Lowe's. After they were done, I had scrapes on the walls and trim from the bottom of the carpet. They said: Here is a gift card for your troubles. Sackett's installed flooring in my rental and then also sold me flooring for me to install. Jeff has immense knowledge of product and style. Skip the box stores and just deal with Jeff. You wont regret it.
5.0
Scott B.
5 years ago
We have used Sackett's Flooring Solutions on many occasions for our personal home as well as our rentals and houses we have flipped and have been highly satisfied with the products as well as the installation. Jeff White is extremely knowledgeable and provides a level of service and attention to detail that you just don't get from a big box store. We have recommended them to many clients, friends and family members who have been extremely pleased as well. Highly recommend!
5.0
Dana U.
6 years ago
I was looking to replace entryway carpet, stair runner, and hallway runners. Price from Empire was 3 times the price from Sackett's. Pam at Sackett's was informative and patient with us. Best, Sackett's has their own installers. This is a must as you do not want to be fobbed off on some fly by night installation operation. I bought quality carpet and pad, and the installer (30 years experience) was terrific!!!! Such a professional job, and knowledgeable about product and process. Was training a younger fellow so got to hear reasons for different techniques. Also, we had to push back our installation several times (4?) and they were gracious and worked with us. Would highly recommend.
5.0
Ray T.
6 years ago
Great People To Deal With, Always A Pleasure, Highly Recommended, Thanks Ray, Trans American Products 800.423.5123
5.0
Kevin S.
6 years ago
It's the only store I go to to get floored really good people they're Jeff, Ryan, Tom everybody there have been really nice,they will help you choose the right floor for you lifestyle and best installers work at sacketts they would go above and beyond for you so if you looking for a new floor you found the right store stop in and see one of the sales people today if you looking for a great floor I recommend a Duramax luxury vinyl plank flooring durable sound proof pet proof scratch resistant waterproof can just about go over any floor minimum prep and they just all around got the best warranty they stand behind all their products & their labor.
5.0
Nate B.
6 years ago
Great work.
5.0
CHRISTIN K.
6 years ago
Very helpful and friendly!
5.0
ROXANNE J.
6 years ago
Everyone was very kind and helpful. I found your pricing a bit confusing. Most stores quote sq ft, while you quote sq yd. I had to mentally convert to compare. I'm not sure most people are able to understand the two methods. It took a bit of negotiating to get to a competitive price. I really don't like doing that, but I also don't want to overpay.
5.0
JUDY F.
6 years ago
Excellent service, quality products.
5.0
CALVARY C.
6 years ago
Sackett's was very accommodating to our changing schedule. The installers were very professional and did an outstanding job.
5.0
Mary A.
6 years ago
Ryan was wonderful to work with! We love our new carpets and vinyl plank flooring! The installers and service were excellent!!! We highly recommend Sackett's!!
5.0
JOANNE C.
6 years ago
Great job
5.0
RON G.
6 years ago
Salesman found hustcwhay we needed to finish the job. Even gave a credit when gave incorrect price.
5.0
JASON B.
6 years ago
Great experience, from sales, installation and service after the sale we were extremely satisfied. We even recommended them to some of our friends. They used Sacketts also and had the same experience. Great job, we love our floors!
5.0
TRACY F.
7 years ago
Excellent! They were on time and did a great job!
4.0
LOUISE S.
7 years ago
I like the end look for the price but wish we could have had quicker calls back to us when we had questions. Jeff did a nice job in helping us pick out the carpet.
5.0
Deb T.
7 years ago
Excellent customer service
5.0
TRACY M.
7 years ago
Friendly service and staff. Answered all my questions.
5.0
Jay N.
7 years ago
Excellent as always from the sales man to the install and don't forget the best selection and price any where
5.0
Paula M.
7 years ago
II was very happy with the service and installation. Yes I would recommend Sackett
5.0
Mark D.
7 years ago
Sacketts Flooring employees are very knowledgeable about all products. They took the time to patiently answer all of our questions as well as offering extra advise on items related to ours. Workmanship was excellent and very timely. I would definitely recommend them to anyone whether they had a small or large project (as we had). They also have a team of very reliable companies that, together, can handle just about any project you have. Thank You for making the move into our newly acquired house a smooth transition for us.
5.0
WALNUT M.
7 years ago
Have used them for years and always have great experience.
4.0
Cindra b.
7 years ago
The gentlemen who installed our floor were helpful and professional. I was appreciative that Jeff got us on the schedule. The vinyl trim molding on our tub is not sticking. A new piece will need to be applied. We are very happy with our new floor.
5.0
Barb S.
7 years ago
I love the new carpet - looking forward to getting the rest of the upstairs done as soon as the contractor gets done with his work. The installer was very pleasant and did a wonderful job!!!
5.0
Igor Z.
7 years ago
5.0
Igor Z.
7 years ago
5.0
Deanna H.
7 years ago
Very polite workers.
5.0
Deanna H.
7 years ago
5.0
Lynn R.
7 years ago
No
4.0
Summit P.
7 years ago
4.0
Summit P.
7 years ago
5.0
Larry S.
7 years ago
Great experience
5.0
Larry S.
7 years ago
5.0
Gary T.
7 years ago
very helpful and patient
5.0
Gary T.
7 years ago
5.0
Keith C.
7 years ago
4.0
OWEN C.
7 years ago
5.0
TIMBERCREEK L.
7 years ago
5.0
JAKOBSON C.
7 years ago
5.0
Kim L.
7 years ago
5.0
Liz G.
7 years ago
5.0
Joann R.
7 years ago
5.0
Jamie B.
11 years ago