CARPETS AMERICA INC

4.4
|
41 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets America 860 W Center St, Provo, UT 84601-4018 801-377-8002 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.4
|
41 Reviews

Reviews


5.0
2 weeks ago Great staff and selection!
5.0
8 months ago I own a bunch of rental properties so I'm buying carpet at least once a year. Trevor is knowledgeable experienced and gets me a great deal on great carpet for my properties I highly recommend him and carpets america.
7 months ago Thank you Erik for your time reviewing us, we appreciate the honest feedback from our customers and love knowing we have the right staff in place to assist your flooring and window fashion needs!
5.0
10 months ago We had significant water damage to part of our floor in a cabin above Midway, Utah. Carpets America was recommended to us by Utah Disaster Kleenup. The Carpets American representatives under the direction of Matt Staker did a great job of helping us select new flooring, repairing damage beyond just the floor, laying the flooring and following up. They were timely, readily communicated with us and did a great job with a complicated setting. Hats off to them!!!
10 months ago Thank you Joyce for your kind words given in your review. We have enjoyed working with you and are happy to hear your satisfaction with our company and our representatives!
5.0
11 months ago Thank you for the opportunity to offer my feedback. I worked mainly with Chris Gillis. He was helpful and knowledgeable about the type of product I was looking for. After deciding on the material he was fair, and responsive to my needs. He was able to get me on his calendar fairly quickly, and the team he sent to do the installation was friendly and professional, and completed the work in just one day. I am very pleased with my new flooring.
5.0
last year Great quality and great customer service! I won't use anybody else when it comes to my floors, Carpets America is easy to work with and doesn't play games with their bidding. The price they quote is the price it'll be when the job is done!
5.0
last year I love the quality of my carpet and I was impressed with the quality of service that I received when choosing my carpet. The installation was fast and professio...
5.0
last year Mike Staker with Carpets America was great to work with. They've had our company do some grinding and coating work. They are professional, scheduling was accura...
5.0
last year Great sales and service by a dedicated group of folks who know their flooring choices. They are very willing to work with the customer to make sure that you get what will look best in your home. Thanks CA for the great job.
5.0
last year HUGE selection of carpets and vinyl, great employees who listen, offer suggestions, and direct you to what would be best for your home. Much easier to work with than the BIG BOX Stores in the valley. Small town attitude, Big town selections. Thanks --
3.0
last year Carpet is wonderful, service was wonderful before purchase, installers were both good and bad. They did a great job transitioning between hard surfaces and the carpet. However, they completely banged up the walls in the brand new house. There were holes in the wall, huge gashes all over, and black marks covering the bottom two feet of each wall. When I called about it they ignored the problem, didn't apologize, and just said "That happens with carpet installation." We love the carpet, but not the attitude after the damage I had to spend days to fix.
1.0
last year Laid our floor with THREE pieces they had cut with a knife when opening.. laid them anyway. The whole floor was uneven. When asked why they said it's because you need a subfloor. Great, you never told us we needed a subfloor. They ended up tearing the entire thing out and re-doing it. No pride in their work. Do not recommend them!
last year Ryan, thank you for taking the time to review our company. We here at Carpets America understand that our most unhappy customers are our greatest source of learning. When you made us aware that you were unhappy with the installation of your flooring, we were eager to come back and make sure you were satisfied with the results. Our goal is—that every customer we serve has a great experience when getting their flooring needs taken care of. We want you to love your new floor and hope that you are now happy with the result after the corrections were made.
5.0
last year Exceptional experience! Great suggestions for design and product. Timely communication, installation, and delivery. Beautiful quality work! Friendly and professional service! Would reccomend to anyone!
5.0
last year The service at Carpets America is amazing. The staff is extremely kind and willing to help. I needed some carpet for a small fix up at the house and the guy back in the warehouse knew exactly what I needed to get the job done. I highly recommend going to Carpets America
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great service! I love the quality and am in heaven, sinking my toes into my new Christmas carpet. They went to extra mile to make sure I got it in time.
1.0
3 years ago It seems as if the advertising is a selling point! Quality is not!!! Have had numerous call backs on several issues and never have the same guys working on our home! This means opening your home up for strangers to come in time after time! All of our issues could have been avoided if carpets America had workers that cared about the work they are doing instead of a paycheck!!
last year Kory, we apologize for not responding promptly to your Facebook review. We want all our customers to feel that we stand by our products and services and that we will do whatever is necessary to provide the best possible experience for them. We take pride in offering the highest quality flooring—we work closely with our subcontractors to ensure that the highest professionalism is met. We understand that not every customer will have the experience we strive to provide and therefore we are grateful when customers such as you take time to help us become the best flooring company in Utah.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago There is something to be said for getting it done right, and on time the first time. And Carpets America has never disappointed in doing just that. They do such a great job and know their flooring!! Always recommend these guys!!!
5.0
3 years ago Great Experience!!! I used Carpets America for my Grandparent's basement after it flooded. It was nice to have so many options for an affordable price and the service was excellent! My Grandparents were so stressed with the flood and Carpets America relieved some of that stress with their simplicity. The installation was perfect and the basement now looks updated and comfortable again!
5.0
4 years ago I really liked the quality and variety of carpets I found at Carpet America. Tanya did a great job of talking me through my options and helping me find something that would work for us. The carpet got here fast, the binding is beautiful, and delivery went smoothly. I was disappointed that the area rug pads they offered were much more expensive than what I could find online, but Tanya was pretty straightforward about what they were able to do and what they weren't, so I could make an educated choice. I'll head back to them when I finish my basement.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago We love Carpets America! They have served us well whenever we have needed flooring. Great installers and a wide variety fantastic choices. The price is right.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
1.0
5 years ago This customer did not leave a comment.
5.0
7 years ago Great service, product and friendly staff This was our first time to use Carpets America in Provo. We were surprised at the great selection, reasonable price and the friendly staff who sold, measured and installed our carpet and vinyl. \t\n\t\nOur family would definately use this local business again. No more BIG BOX stores, this local store gave us a better value for a more reasonable price.
5.0
7 years ago Great service, product and friendly staff This was our first time to use Carpets America in Provo. We were surprised at the great selection, reasonable price and the friendly staff who sold, measured and installed our carpet and vinyl. Our family would definately use this…
5.0
7 years ago Best contractor ever worked with!! Simply did an amazing job on time and on budget!!
5.0
7 years ago Best contractor ever worked with!! Simply did an amazing job on time and on budget!!
5.0
7 years ago Very professional group Carpets American always does an excellent job in all stages of the building process. We value and appreciate Carpets America.
5.0
7 years ago Very professional group Carpets American always does an excellent job in all stages of the building process. We value and appreciate Carpets America.
4.0
7 years ago We would definitely deal with Carpets America again! We had Carpets America lay carpet for us two times in our new home - fall 2010, Jan. 2011. The first time was on the main floor and the second time was the basement. Both times the workers were on time, polite, and the work done well. …
4.0
7 years ago We would definitely deal with Carpets America again! We had Carpets America lay carpet for us two times in our new home - fall 2010, Jan. 2011. The first time was on the main floor and the second time was the basement. Both times the workers were on time, polite, and the work done well. The saleman at the store was kind and patient with us and tried to provide the flooring we wanted at the best price they could give.
5.0
7 years ago Great Service - Thanks Thank you for being so prompt and responsive. I really appreciated your work in finding exactly what we needed.