CARPETS AMERICA INC

4.3
|
39 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets America 860 W Center St, Provo, UT 84601-4018 801-377-8002 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.3
|
39 Reviews

Reviews


5.0
last month Great quality and great customer service! I won't use anybody else when it comes to my floors, Carpets America is easy to work with and doesn't play games with their bidding. The price they quote is the price it'll be when the job is done!
5.0
3 months ago Great sales and service by a dedicated group of folks who know their flooring choices. They are very willing to work with the customer to make sure that you get what will look best in your home. Thanks CA for the great job.
5.0
3 months ago HUGE selection of carpets and vinyl, great employees who listen, offer suggestions, and direct you to what would be best for your home. Much easier to work with than the BIG BOX Stores in the valley. Small town attitude, Big town selections. Thanks --
3.0
7 months ago Carpet is wonderful, service was wonderful before purchase, installers were both good and bad. They did a great job transitioning between hard surfaces and the carpet. However, they completely banged up the walls in the brand new house. There were holes in the wall, huge gashes all over, and black marks covering the bottom two feet of each wall. When I called about it they ignored the problem, didn't apologize, and just said "That happens with carpet installation." We love the carpet, but not the attitude after the damage I had to spend days to fix.
1.0
8 months ago Laid our floor with THREE pieces they had cut with a knife when opening.. laid them anyway. The whole floor was uneven. When asked why they said it's because you need a subfloor. Great, you never told us we needed a subfloor. They ended up tearing the entire thing out and re-doing it. No pride in their work. Do not recommend them!
2 months ago Ryan, thank you for taking the time to review our company. We here at Carpets America understand that our most unhappy customers are our greatest source of learning. When you made us aware that you were unhappy with the installation of your flooring, we were eager to come back and make sure you were satisfied with the results. Our goal is—that every customer we serve has a great experience when getting their flooring needs taken care of. We want you to love your new floor and hope that you are now happy with the result after the corrections were made.
5.0
11 months ago Exceptional experience! Great suggestions for design and product. Timely communication, installation, and delivery. Beautiful quality work! Friendly and professional service! Would reccomend to anyone!
5.0
11 months ago The service at Carpets America is amazing. The staff is extremely kind and willing to help. I needed some carpet for a small fix up at the house and the guy back in the warehouse knew exactly what I needed to get the job done. I highly recommend going to Carpets America
5.0
last year This customer did not leave a comment.
5.0
last year Great service! I love the quality and am in heaven, sinking my toes into my new Christmas carpet. They went to extra mile to make sure I got it in time.
1.0
last year It seems as if the advertising is a selling point! Quality is not!!! Have had numerous call backs on several issues and never have the same guys working on our home! This means opening your home up for strangers to come in time after time! All of our issues could have been avoided if carpets America had workers that cared about the work they are doing instead of a paycheck!!
2 months ago Kory, we apologize for not responding promptly to your Facebook review. We want all our customers to feel that we stand by our products and services and that we will do whatever is necessary to provide the best possible experience for them. We take pride in offering the highest quality flooring—we work closely with our subcontractors to ensure that the highest professionalism is met. We understand that not every customer will have the experience we strive to provide and therefore we are grateful when customers such as you take time to help us become the best flooring company in Utah.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago There is something to be said for getting it done right, and on time the first time. And Carpets America has never disappointed in doing just that. They do such a great job and know their flooring!! Always recommend these guys!!!
5.0
2 years ago Great Experience!!! I used Carpets America for my Grandparent's basement after it flooded. It was nice to have so many options for an affordable price and the service was excellent! My Grandparents were so stressed with the flood and Carpets America relieved some of that stress with their simplicity. The installation was perfect and the basement now looks updated and comfortable again!
5.0
3 years ago I really liked the quality and variety of carpets I found at Carpet America. Tanya did a great job of talking me through my options and helping me find something that would work for us. The carpet got here fast, the binding is beautiful, and delivery went smoothly. I was disappointed that the area rug pads they offered were much more expensive than what I could find online, but Tanya was pretty straightforward about what they were able to do and what they weren't, so I could make an educated choice. I'll head back to them when I finish my basement.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We love Carpets America! They have served us well whenever we have needed flooring. Great installers and a wide variety fantastic choices. The price is right.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This customer did not leave a comment.
5.0
6 years ago I would for SURE use Carpets America again. I have been working with Trevor and have been way impressed with their attention to my goals. They are always pumped to have me in the store and work with me on any of my needs. We got a great deal on 1,000 sq ft of flooring and 3 area rugs from their remnant selection. Great Guys, Great Company.
5.0
6 years ago I have been very happy with Carpets America. I have used them to install carpet and some flooring at two of my homes. Each time they have been great to work with, very responsive and quick to fix any issue. Matt has been great. They have bent over backwards to get a job done earlier than usual and their installers have arrived at the crack of dawn to complete it to my saticfaction. I highly recommend them!
1.0
6 years ago I wouldn't use Carpets America again for any reason. I have tried to work with Matt to take care of an issue that arose in our home, and they came out and started the repair, and now tell me that it will cost me over $500 for them to fix it all of the way. They are not an honest flooring company in my mind, and I would not recommend them to anybody.
6 years ago Here at Carpets America we strive to provide the best customer service possible. We try to resolve any issue when we are at fault. In this case the homeowner's dishwasher leaked and the water started to buckle the floor. We went to the home and removed the damaged area and gave the customer an estimate to replace the damaged area. The homeowner was upset by cost of the repair feeling that this was not his fault, so we checked with his builder for any warrantee coverage. The coverage had expired 2 years prior. Ultimately this is a plumbing/appliance issue.
5.0
6 years ago Great service, product and friendly staff This was our first time to use Carpets America in Provo. We were surprised at the great selection, reasonable price and the friendly staff who sold, measured and installed our carpet and vinyl. \t\n\t\nOur family would definately use this local business again. No more BIG BOX stores, this local store gave us a better value for a more reasonable price.
5.0
6 years ago Great service, product and friendly staff This was our first time to use Carpets America in Provo. We were surprised at the great selection, reasonable price and the friendly staff who sold, measured and installed our carpet and vinyl. Our family would definately use this…
5.0
6 years ago Best contractor ever worked with!! Simply did an amazing job on time and on budget!!
5.0
6 years ago Best contractor ever worked with!! Simply did an amazing job on time and on budget!!
5.0
6 years ago Very professional group Carpets American always does an excellent job in all stages of the building process. We value and appreciate Carpets America.
5.0
6 years ago Very professional group Carpets American always does an excellent job in all stages of the building process. We value and appreciate Carpets America.
4.0
6 years ago We would definitely deal with Carpets America again! We had Carpets America lay carpet for us two times in our new home - fall 2010, Jan. 2011. The first time was on the main floor and the second time was the basement. Both times the workers were on time, polite, and the work done well. …
5.0
6 years ago Great Service - Thanks Thank you for being so prompt and responsive. I really appreciated your work in finding exactly what we needed.
5.0
7 years ago Carpets America handles every one of my clients' flooring needs, including my own. I've never had better service and quality! HIGHLY recommended.
5.0
7 years ago good job We recently did a remodel of our home. If only everything ran as smooth as our experience with Carpets America. They were fast, friendly and competitively priced. We will be using them again when its time to redo the basement, and…