CARPETS AMERICA INC
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets America
860 W Center St, Provo, UT 84601-4018
801-377-8002
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
owen s.
6 months ago
Carpets America and their sales team led by Chris are one of the best trades we have worked with while rebuilding our home. Chris’s attention to detail(s) along with his design sense is a rare combination for someone possessing excellent business acumen. We would not hesitate to work with Carpets America and when shopping for flooring albeit hardwood, carpet or any other surface, give them a call and you will be satisfied with the results.
Anonymous
6 months ago
Thank you Owen for the time you took in providing us with such a detailed review. We'll be sure to pass along these high praises to Chris!
5.0
D T.
7 months ago
Great store -- wonderful selection and a fantastic staff -- Our family has used Carpets America for the past 15 plus years -- surprised how much some difference LVT makes when replacing lininonium florring -- loved the great carpet they upgraded the other rooms to -- THANKS CARPETS AMERICA -- GREAT JOB --
5.0
Justin (.
8 months ago
Great and amazing people to work with. Amazing selection and great deals thankyou so much.
Anonymous
8 months ago
Thank you Justin, glad to hear that you had such a positive experience with our company
5.0
Summer C.
12 months ago
Where to even begin? I wish I could leave a 10 star review after my experience with Carpets America. Finishing a basement can feel like a daunting task, but when you find the right people in the industry it is an absolute breeze. Tyson Dennison at Carpets America made all of my carpet and tile dreams come true (shoutout Milo & Mimi for the install). Do yourself a favor and call them for any of your flooring needs!
Anonymous
11 months ago
Thank you Summer for such a kind review! Tyson is amazing and thank you for mentioning Milo. Carpets America is fortunate to have amazing installers for all flooring trades who help our company provide positive customer experiences.
5.0
Jennifer R.
last year
We recently had carpet installed as part of a restoration from a flood in our basement. They were able to match the carpet exactly to our old carpet, and also make a suggestion on a new type of carpet for our stairs that would be better suited for traffic. They really took the time to make sure we were happy with the color and the padding. They sent out Luis to install the carpet and he did a phenomenal job. I honestly like the carpet that was just replaced better than what we had before. They also took some of the carpet we had before that was still in good condition and made us some rugs which was a huge bonus.We worked with Matthew on this project and he was very patient and good to answer our concerns.Thank you so much!
Anonymous
last year
Thank you Jennifer for taking the time to give Matthew and Carpets America such a detailed positive review! We strive to make this type of an experience the standard for every client and project.
5.0
Jared S.
last year
I've worked with Matt on two different home projects over the years. Over a year ago we had a flood in our basement and Matt was great to work with. He answered all of our carpet and vinyl flooring questions. Our selection of carpet and flooring look amazing thanks to Matt.A couple of weeks ago I reached out to Matt for vinyl flooring in our upstairs bathroom. Again, super great to work with, answering all of our questions in preparing and laying down the flooring.Today, Juan installed our flooring and did an amazing job! He answered questions and took the time to make sure the flooring went down smoothly.I appreciate Matt and Juan in their expertise and time.Highly Recommend
Anonymous
last year
Thank you Jared for your detailed review! Matt is amazing and Carpets America is lucky to have him as one of our Rockstar Sales Representatives!
5.0
Sunshine S.
last year
5.0
Dallas M.
last year
Absolutely top-notch professionalism. If you want the best, this is it
Anonymous
last year
Dallas thank you for your kind words and review!
5.0
rafael h.
last year
Anonymous
last year
Thank you for your review Rafael
5.0
sean f.
last year
Super cool place, recommend. Don’t go anywhere else.
Anonymous
last year
Thank you for your review Sean!
5.0
Alani F.
last year
We have been working with Chris for a while and he has been super helpful. Very responsive and quick to help us with anything we need. Highly recommend
Anonymous
last year
Thank you Alani for your review and recommendation for working with Chris!
5.0
John H.
last year
These guys are amazing. I have been buying carpet for years from Matt and he is incredible and very knowledgeable in every type of flooring. The entire staff there is extremely friendly and helpful.
5.0
Anita H.
last year
I have been working with carpets America for over 20 years and I have also worked with other companies. Carpets America by far offer the biggest range of services and feel once I call them the job gets done when they say and the quality is always done by the best professionals in the business.
Anonymous
last year
Thank you for your review! We strive to stay within the timeline we give our customers, even now as we're dealing with supply chain issues. We are happy to hear this has been your experience for 20 years!
2.0
Judy T.
last year
Lack of professionalism - the tile installer brought his wife along while he worked on our shower tile. She sat on the toilet and talked while he completed the work.
Anonymous
last year
Thank you Judy for your feedback. Our installers are independent contractors and on occasion some installers will have their family members there to help move the job along for our customers. We we will look into this scenario to see if that is the case.
5.0
Kimberly P.
last year
I needed a very small piece of carpet padding to fix the repair. I went to carpets America and they let me have the perfect size at no charge, what a great crew! I would definitely go back when I need to replace my floors.
Anonymous
last year
Thank you Kimberly for your review, we look forward to working with you again in the future!
5.0
Josh P.
last year
In our new recreation room we needed to mitigate the echo (walls) and do it aesthetically . Gordon and his team at Carpets America nailed this project! They took pride in owning all the details and making sure we were on the same page throughout. Would highly recommend!
Anonymous
last year
Thank you for your review Josh, we pride ourselves in taking on new challenges and meeting or even exceeding our client's expectations. Gordon is one of the best at doing this!
5.0
Jayne N.
2 years ago
Carpets America had a great selection. Amazing quality and a great team. They are terrific to work with. I recommend them to everyone I know!
Anonymous
2 years ago
Jayne thank you so much for your kind words, we look forward to working with you again and appreciate your referred business!
5.0
Caitlin C.
2 years ago
I love working with the team at Carpets America! They are so helpful and knowledgeable. The selection is also great!
Anonymous
2 years ago
Thank you for your review Caitlin!
5.0
Barb O.
2 years ago
Very kind considerate and patient. It's wonderful when an elderly person can go into a store and feel like they're the only one in the store. And Matt made me feel that way.
Anonymous
2 years ago
Barb thank you so much for your kind review regarding the attention Matt offered while helping you select your new flooring!
5.0
Natalie G.
3 years ago
We had just bought a home and needed the whole upstairs carpets replaced. Carpets America in Provo were recommend to us from our realtor and it was a wonderful experience! Matt was a wonderful salesman that helped us pick out quality carpet and get one that was right for us. He was awesome in helping us get it done asap! Jordon was our installer and was so polite, worked quickly all by himself and did a wonderful job without dinging up the baseboards! Would highly recommend to anyone!
Anonymous
3 years ago
Thank you Natalie for your review. Carpets America is so grateful to have wonderful installers and we're pleased to hear you received the level of service we expect from Matt our Project Manager and Jordan one of our best installers!
5.0
Lucy W.
3 years ago
Chris and the team at Carpets America were absolutely fantastic to work with. They supplied all of the hardwoods, carpets and tile for our new construction home. Throughout the entire process Chris was extremely responsive which we really appreciated. Their carpet installer was absolutely amazing. We did have some issues with our hardwoods but Chris stepped right in and took of everything. It’s nice to see a company that stands behind their work as much as Carpets America. We look forward fo working with them again.
Anonymous
3 years ago
Thank you Lucy, unfortunately you had to deal with some odd issues with the hardwood but we are grateful that Chris stepped in and that you were willing to work with us as we took care of the issue.
5.0
Heather M.
3 years ago
My backsplash turned out beautifully! Getting the tile was very fast and the installer did an amazing job. Chris was great to work with and gave us lots of help with colors and style. We loved our experience with Carpets America!
Anonymous
3 years ago
Thanks Heather for your review we appreciate hearing how we're doing on the sales side of things as well as the install side!
5.0
Celene M.
3 years ago
So friendly 😊
Anonymous
3 years ago
Thank you Celene for your review!
5.0
Sydney C.
3 years ago
I recommend Carpets America to anyone who is looking to purchase flooring. The sales team is very professional and great to work with. Carpets America has an excellent selection of flooring and they go above and beyond to make sure that you are completely satisfied with your experience there. Brandon worked with me until I found the flooring that was perfect for my home, and I am more than happy with how my carpet turned out. I will be a returning customer for life and will send my family and friends there as I know they will have a superior experience. Thank you Carpets America!
Anonymous
3 years ago
Thank you Sydney for your review and welcome to the Carpets America family! Happy to hear that Brandon helped you navigate through the many flooring options we have to find the perfect fit for your design needs!
5.0
Brent S.
3 years ago
Chris at Carpets America was great to work with. Went out of his way to make sure our flooring went in good and looked great. His carpet installer was fantastic. We will be working with him again when we go to finish our basement. Highly recommended.
Anonymous
3 years ago
Brent thank you for your review, we know that not everything went smoothly and according to the plan but we are pleased that Chris took the time to keep constant and clear communication to assure the end result represented the expectations …Brent thank you for your review, we know that not everything went smoothly and according to the plan but we are pleased that Chris took the time to keep constant and clear communication to assure the end result represented the expectations of working with Carpets America. We look forward to working with you in the future on your basement!More
5.0
Samantha S.
3 years ago
My Husband and i built our home recently. The flooring was the smoothest process of the whole house builting experience. We were able to go to Carpets America and find everything to complete our home flooring. Thanks to Chris Gillis who is super organized, responsive, and very knowledgeable. 10 stars for Carpets America and Chris!
Anonymous
3 years ago
Samantha thank you so much for your kind review, we're pleased to hear that the flooring went smoothly. We know just how stressful building can be and so we strive to be a good resource in the process rather than another obstacl
5.0
Benjamin F.
3 years ago
Very helpful and knowledgeable! Had a great experience with them.
Anonymous
3 years ago
Thank you Benjamin it was a pleasure working with you!
5.0
shannon m.
3 years ago
Carpets America was fantastic! We got new LVP flooring downstairs and all new carpet upstairs and we love it! Great quality!The installers were very professional and finished in a timely manner. The baseboards had to be removed and reinstalled and they did a really great job. Remodels are zero fun but this part of the project was easy. If you’re looking for new carpet or flooring go down and ask for Trevor- he helped with all the samples (I took a million) and made the process pain free! Carpets America for the win!
Anonymous
3 years ago
Shannon thank you for your kind review, we are so grateful you chose to work with us and that Trevor took such great care of you, making it easy to get the LVP you were after!
5.0
Manuel b.
3 years ago
Anonymous
3 years ago
Thank you for taking the time to leave us a review Manuel
5.0
Landen T.
3 years ago
Anonymous
3 years ago
Thank you for review Landen!
2.0
Ernest K.
3 years ago
I paid a hefty down payment on May 18, 2021 and was told it would be 3 weeks at the outside to have the tile laid. At the end of June, 6 weeks in we were still waiting and I went for a refund. Suddenly the tile showed up and it would be installed in another week. Near the end of the day after a week had gone by I called and said to cut me a refund check and all of a sudden at the end of the day here comes some teenagers to tear out the old flooring. We then told it would be the end of the week to the next week before tile could be laid. Another epiphany, after calling the store manager we would have the tile installed the next morning. Here comes a couple of installers and setup their equipment on carpet and go to work laying tile and putting tile dust all over the house. When we arrived we had to run them out of the house with their equipment after the mess had already been made. I can't believe that is the best someone can do when they enter someone else's home. I complained to Treavor at the office and he took $!00.00 dollars off for the cleanup. We have bought quite a bit of carpet and other flooring from this company in the past, but I feel they have seen us for the last time. We have always had good service from this company in the past, but apparently that is something that they couldn't care less about these days. All they want is their money and forget the customer.
Anonymous
3 years ago
Ernest, let me first apologize for the delay in responding to your review. We take pride in replying to customers who take time from their busy schedules to leave us a review. Before responding we needed to get more context with how we got …Ernest, let me first apologize for the delay in responding to your review. We take pride in replying to customers who take time from their busy schedules to leave us a review. Before responding we needed to get more context with how we got to this point. We understand and share your frustration, we can only hope that the many times we’ve worked with you in the past can, in time, outweigh this experience!Since 1978 Carpets America has built its reputation on creating long-lasting relationships with our customers and will continue to put our customers above any monetary gain! We are unfortunately dealing with unprecedented supply shortages and delivery times; however, we feel we have done what we can to make sure you don’t feel as though we are only in this for the money.When Trevor found out the material would be delayed he reached out to you and notified you of the issue in getting material from our supplier. You were rightfully upset with how long the project would take to complete and requested a refund which we then had a check cut and ready for you to pick-up. We were notified the material had come into the supplier (the message chain Trevor showed to you so you wouldn’t think that it was just sitting in our warehouse all along) you then decided to move forward with the project. The tile installer was running behind on another job and needed to push the install back by one day, to make sure we didn’t have any issues on finishing the job on time we sent another crew for demolition which went well according to our report.The mess that you mentioned made by the tile installer is a valid concern and has been reviewed with the installer as a problem we cannot see in the future! Once Trevor was notified of the mess he offered the $100 discount and you accepted since you had already cleaned it up.Carpets America is committed to improving, we know sometimes our best won’t always be the experience our customers receive/deserve; however, we will do everything within our control to make things right. Feel free to reach out if the end result isn’t what you expected. Though this project didn’t go how both parties expected, we want to end the job on a high note.More
5.0
Bryce T.
3 years ago
Good showroom and helpful staff (available for questions and not pushy). The quote came in lower than anyone else for the same product. Picking up the order only took 5 minutes (they forklifted the pallet right into my van).
Anonymous
3 years ago
Thank you for your review Bryce, our goal at Carpets America is to make our clients feel comfortable in our showroom so together we can find the best flooring option for the project at hand!
5.0
Brandon S.
3 years ago
Chris helped us get the flooring for our new house and was awsome to work with! We did laminate wood, tile, and carpet and everything was amazing! They have a huge selection of all floorings to choose from. Great place to work with!
Anonymous
3 years ago
Thanks Brandon for taking the time to review our company! We love knowing our clients are being taken care of in such a positive way.
5.0
Deborah H.
3 years ago
These guys were amazing! They have wonderful customer service, everyone is helpful and professional. The response time for questions is so fast and the installation for both tile and carpet was impressive. The tile installer is truly a perfectionist, so he totally worked for me! The carpet installer was very good and took off his shoes when he was walking over the brand new floor, something small for some, but I really appreciated it. The gentleman overseeing the project was Chris.! He really knows the ins and outs of the job, along with being patient and kind with all my questions for a first time installer for these things. I hghly recommend them!!
Anonymous
3 years ago
Deborah thank you for such a great review of our company and the various processes involved in flooring. Carpets America prides itself on focusing on the little details, we're happy to hear Chris and the tile/carpet installers represented that focus!
5.0
Terry R.
3 years ago
Jordan Reyes Did an excellent job. He was a hard worker and figured out difficult situations in repairing a hallway carpet to stretch along with a family Room carpet that needed be stretched and a complex mudroom carpet that needed to be stretched.He was pleasant and very helpful in moving some furniture out of the way to stretch the carpets. We would highly recommend him to do any kind of installation or carpet work.
Anonymous
3 years ago
Terry thank you for your feedback. We are grateful to have Jordan apart of our team, he indeed is a very talented and hard worker!
5.0
Stan A.
3 years ago
I've been doing business with Carpets America for years. They have been involved with several construction projects that I've done. I've never been disappointed. Brandon D, my rep, is attentive, positive and always follows through for me on the things I need done on my projects. I highly recommend Carpets America!
Anonymous
3 years ago
Thank you Stan for sharing the positive experiences you've had with Brandon! We strive to provide our staff with the resources necessary to offer the best possible experience for our customers.
5.0
Rachelle B.
3 years ago
5.0
Peyton P.
3 years ago
Got the upstairs redone and have loved it. Tyson helped us out and was super responsive and helped us understand our options. Highly recommend.
Anonymous
3 years ago
Peyton, thank you for such a kind review. We strive for excellent communication here and it sounds like Tyson upheld that standard!
5.0
Manuel T.
3 years ago
Good selection of folders and floor covering.,Good care everyone Matt , Trevor , and Gordon .
5.0
Derek H.
4 years ago
We shopped around for carpet and Carpets America had the best selection and very competitive prices. We worked with Trevor. Trevor was very helpful in making choices, he didn't try to upsell us, but put our needs first. We learned what first class service was, as we were shopping around because I kept calling him asking question after question and he was always helpful. Our new floors and carpets look great. The installation went smoothly, everyone was professional and friendly. I simply can't recommend them enough. Thanks Trevor and team!
1.0
A S.
4 years ago
5.0
Bonnie B.
4 years ago
Anonymous
4 years ago
Thanks for the review!
3.0
Aaron B.
4 years ago
5.0
Jacinda j.
4 years ago
Years ago, my good friend Scott, ran the store, he was one of the kindest guys I’ve ever known! I’ve lost contact with him since, but have been trying to find him to say hello& how much his kindness mattered& was appreciated!
5.0
Craig w.
4 years ago
Best carpet ever! Better people!!
Anonymous
4 years ago
Thanks Craig!
5.0
Alyssa T.
4 years ago
Anonymous
4 years ago
Thanks for the review!
5.0
Caden J.
4 years ago
They were very helpful, timely, and well priced! I would use them again!
Anonymous
4 years ago
We appreciate your review, thank you!
3.0
Ms C.
4 years ago
Anonymous
4 years ago
Thank you for the review.
5.0
JustSomeone B.
4 years ago
Great store. Super clean. The employees are very nice and helpful. I would recommend this store.
5.0
Grant D.
5 years ago
Carpets America did a good job on the sales and customer service side for me. They had several good carpet options and their prices were competitive. Our sales person was kind and responsive. The install had a few hiccups; however, their customer service was great. With every installation finding they did what they could to repair it as fast as possible. When you combine our great experience upfront and their responsiveness to the installation findings, I would enthusiastically recommend them to anyone.
Anonymous
5 years ago
Thanks for the honest review! We appreciate your feedback.
5.0
Loriann J.
5 years ago
Anonymous
5 years ago
Thanks for leaving the review, Loriann!
5.0
Larkin H.
5 years ago
Decent prices with great quality carpet and padding...good job scheduling our carpet installation and professional installation services. Sabrina was responsive and friendly throughout the process. Billing was super smooth. We had very little carpet waste.
Anonymous
5 years ago
Hi Larkin, thank you for taking the time to leave us a review! We are happy you had a great experience.
5.0
Alex S.
5 years ago
I had an awesome experience with Carpets America! I worked with Gordon Strate and he was super helpful. I was working on a very short timeline and they had a ton of options in stock and got it done quicker than anyone else could. I would absolutely recommend them to anyone.
Anonymous
5 years ago
Thank you for the review Alex! We're glad you had a great experience.
5.0
Jill M.
5 years ago
Matt, Sabrina and the installers were professional, with a personal touch that made the entire process from choosing to installation nothing but a pleasure. Their expertise and efforts made our new purchased house a home. Thank you Carpets America!!
Anonymous
5 years ago
Thank you, Jill! We appreciate the review and are happy to hear you love your floors! Best wishes.
5.0
yorval B.
5 years ago
A personalized and close customer service
Anonymous
5 years ago
Thank you for leaving the kind words!
Anonymous
5 years ago
Gracias por dejar la palabras amables!
5.0
Marilee W.
5 years ago
Chris went the extra mile to make all of our carpet dreams come true including finding a quality product that will fit our family’s needs, and making it happen miraculously in time for our son’s first birthday party!!
Anonymous
5 years ago
We're glad to hear you had a great experience. Thank you Marilee for the review!
5.0
Katie B.
5 years ago
Carpets America was great to work with! We live out of state and they were so accommodating to work with. Highly recommend.
Anonymous
5 years ago
Thank you Katie for your review, we're happy to hear you had a great experience even being out of state!
5.0
Alta A.
5 years ago
4.0
Mallory S.
5 years ago
We worked with Chris with getting carpet in two basement bedrooms. He was great to work with and very informative. I was hesitant to go with Carpets America because I had heard they were more expensive. However, Carpets America is fairly priced and the service was better than other local places. They have a variety of carpet to meet your price needs. The installation wasn't the smoothest, as the first guy to come didn't get all the carpet and there was a 2 hour gap of when the second guy showed up with the remaining carpet. Other than that the carpet feels even better installed, and the installation work itself was done very well. Definitely recommend the premier pad, it feels so good to walk on!
Anonymous
5 years ago
Thank you Mallory for taking the time to provide us with great insight on how we can better assist our customers during the installation process when things don't go quite as planned, as well as insight on what we are doing well. Have a great weekend!
5.0
Elisa G.
5 years ago
4.0
Kelly C.
5 years ago
Chris is by far the best salesman I have ever worked with and would 100% bend over backwards for his clients. I was less than impressed with the installation but it's done, it looks good, and Chris made sure I was taken care of.
Anonymous
5 years ago
Thank you Kelly for your feedback, it sounds like we have some areas to focus on but we are happy to hear our representative took care of you!
5.0
john m.
5 years ago
5.0
Michelle S.
5 years ago
We had a great experience using Carpets America. Mike took a great deal of time with me to show me my carpet and pad options. He also went out of his way to quickly visit our new home and get as an estimate. We wanted to move in quickly so he worked with his crew to get us on the schedule so we could get settled in. The carpet is high quality and a great price. Thanks Mike!
Anonymous
5 years ago
Thank you Michelle for your review, we appreciate the time you took to leave such kind feedback!
5.0
Molly C.
5 years ago
They are very accommodating and helpful! They carry beautiful products of great quality!
Anonymous
5 years ago
Thank you for your review, we are delighted that you had such a great experience with Carpets America!
5.0
Oscar L.
5 years ago
5.0
Aaron B.
5 years ago
Working with Chris was great! Carpets of America was easy to work with and they got the job done fast.
Anonymous
5 years ago
Thank you Aaron for your feedback, we're glad to hear you're happy with your new carpet and that Chris took care of you!
5.0
Darryl S.
5 years ago
My request of Trevor Simcox was for only a small piece of remnant carpet for my garage. He was very patient with me as I looked over the large selection available. After about 10-15 minutes I found the perfect piece. Trevor was very patient with me during my search giving me quality information about each remnant. Thanks to Trevor for his help and Carpets America for their wide variety of products. I recommend them highly for their customer service and quality product lines.
Anonymous
5 years ago
Thank you Darryl for taking time out of your day to give us such a courteous review!
5.0
Peggy B.
6 years ago
We couldn't be more satisfied with our experience at Carpets America. Carpets America installed our carpets, tile and wood floors in our new home. They also did the kitchen backsplash and window treatments as well. We loved working with Mike. He took the time to explain differences in products, their strengths and weaknesses and he took into consideration our desires, needs, and our budget. He's been great to follow through on his commitments and follow up on necessary adjustments. We are impressed with the selection of flooring and window treatment products are their warehouse. We have found Mike and his colleagues at Carpets America to be very professional in their customer service and work. We highly recommend the people at Carpets America.
5.0
chuckochip22
6 years ago
I recently completed a home in Salem, UT and was fortunate to be referred to Carpets America at the beginning of the build. I couldn't be any more satisfied with the outcome of my flooring and tile!I worked with Mike, who helped with critical design decisions which led to such a positive outcome. The installers were super easy to work with and the quality of their work is excellent.When a building project can be beyond stressful it was gratifying to work with such a professional and helpful business!- C Crawford
Anonymous
6 years ago
Thank you for your review, we are grateful for the opportunity to help you with your flooring for your new home and hope to have an opportunity to continue our relationship with you in the future!
5.0
Barry P.
6 years ago
5.0
Barry P.
6 years ago
Carpets America is simply the best! Their products are the amazing and their service simply can't be beat. They did my whole upstairs and I couldn't be happier. I will definitely use them for all my flooring needs going forward
Anonymous
6 years ago
Barry, thank you for your review. We here at Carpets America enjoy working with our customers and appreciate the time they spend providing us with feedback, which we use to improve our business.
4.0
Darwin M.
6 years ago
Good staff will help lower prices to make affordable
5.0
Angie F.
6 years ago
1.0
Mary A.
6 years ago
Incredibly unprofessional group of people.
Anonymous
6 years ago
Mary Jo thank you for your review, this is not the way we conduct our business here at Carpets America and would invite you to contact Chris and discuss your experience. Thank you, we look forward to hearing from you soon.
5.0
Chobi Z.
6 years ago
Fabulous carpets in stock, I really like your stock.
Carpets A.
6 years ago
Thank you! We are grateful for feedback from our customers and strive to keep our stock updated to the latest styles and trends. Glad we were able to help you with your flooring needs!
4.0
Anime L.
6 years ago
1.0
Heidi G.
6 years ago
Extremely unprofessional, overpriced, and lacking in transparency.
Anonymous
6 years ago
Heidi, thank you for your honest feedback. We here at Carpets America strive to be highly competitive in price, transparent in all communication during the selection/installation process, and most importantly professional. I would invite …Heidi, thank you for your honest feedback. We here at Carpets America strive to be highly competitive in price, transparent in all communication during the selection/installation process, and most importantly professional. I would invite you to email me with a few more details about your experience so we can hopefully resolve your concerns. My email is chris@carpetsamerica.com Thank you again for your feedback and I look forward to hearing from you soon!More
1.0
Heidi G.
6 years ago
5.0
CareWare R.
6 years ago
Great staff and selection!
5.0
Native U.
7 years ago
I own a bunch of rental properties so I'm buying carpet at least once a year. Trevor is knowledgeable experienced and gets me a great deal on great carpet for my properties I highly recommend him and carpets america.
Anonymous
6 years ago
Thank you Erik for your time reviewing us, we appreciate the honest feedback from our customers and love knowing we have the right staff in place to assist your flooring and window fashion needs!
5.0
Joyce H.
7 years ago
We had significant water damage to part of our floor in a cabin above Midway, Utah. Carpets America was recommended to us by Utah Disaster Kleenup. The Carpets American representatives under the direction of Matt Staker did a great job of helping us select new flooring, repairing damage beyond just the floor, laying the flooring and following up. They were timely, readily communicated with us and did a great job with a complicated setting. Hats off to them!!!
Carpets A.
7 years ago
Thank you Joyce for your kind words given in your review. We have enjoyed working with you and are happy to hear your satisfaction with our company and our representatives!
5.0
Barbara D.
7 years ago
Thank you for the opportunity to offer my feedback. I worked mainly with Chris Gillis. He was helpful and knowledgeable about the type of product I was looking for. After deciding on the material he was fair, and responsive to my needs. He was able to get me on his calendar fairly quickly, and the team he sent to do the installation was friendly and professional, and completed the work in just one day. I am very pleased with my new flooring.
5.0
Chris-Kylie G.
7 years ago
Great quality and great customer service! I won't use anybody else when it comes to my floors, Carpets America is easy to work with and doesn't play games with their bidding. The price they quote is the price it'll be when the job is done!
5.0
lindsay_vanwagenen
7 years ago
I love the quality of my carpet and I was impressed with the quality of service that I received when choosing my carpet. The installation was fast and professional. I wouldn't go anywhere else!
5.0
Rad C.
7 years ago
Mike Staker with Carpets America was great to work with. They've had our company do some grinding and coating work. They are professional, scheduling was accurate, and paid us very fast. I would highly recommend them.
5.0
D T.
7 years ago
3.0
Steve S.
8 years ago
Carpet is wonderful, service was wonderful before purchase, installers were both good and bad. They did a great job transitioning between hard surfaces and the carpet. However, they completely banged up the walls in the brand new house. There were holes in the wall, huge gashes all over, and black marks covering the bottom two feet of each wall. When I called about it they ignored the problem, didn't apologize, and just said "That happens with carpet installation." We love the carpet, but not the attitude after the damage I had to spend days to fix.
1.0
Ryan K.
8 years ago
Laid our floor with THREE pieces they had cut with a knife when opening.. laid them anyway. The whole floor was uneven. When asked why they said it's because you need a subfloor. Great, you never told us we needed a subfloor. They ended up tearing the entire thing out and re-doing it. No pride in their work. Do not recommend them!
Carpets A.
7 years ago
Ryan, thank you for taking the time to review our company. We here at Carpets America understand that our most unhappy customers are our greatest source of learning. When you made us aware that you were unhappy with the installation of your flooring, we were eager to come back and make sure you were satisfied with the results. Our goal is—that every customer we serve has a great experience when getting their flooring needs taken care of. We want you to love your new floor and hope that you are now happy with the result after the corrections were made.
5.0
Terri H.
8 years ago
Exceptional experience! Great suggestions for design and product. Timely communication, installation, and delivery. Beautiful quality work! Friendly and professional service! Would reccomend to anyone!
5.0
Jacob T.
8 years ago
The service at Carpets America is amazing. The staff is extremely kind and willing to help. I needed some carpet for a small fix up at the house and the guy back in the warehouse knew exactly what I needed to get the job done. I highly recommend going to Carpets America
5.0
Zack C.
8 years ago
5.0
Tresa H.
8 years ago
Great service! I love the quality and am in heaven, sinking my toes into my new Christmas carpet. They went to extra mile to make sure I got it in time.
5.0
Juma M.
9 years ago
5.0
Mindy M.
9 years ago
There is something to be said for getting it done right, and on time the first time. And Carpets America has never disappointed in doing just that. They do such a great job and know their flooring!! Always recommend these guys!!!
5.0
CG232
9 years ago
Great Experience!!!
I used Carpets America for my Grandparent's basement after it flooded. It was nice to have so many options for an affordable price and the service was excellent! My Grandparents were so stressed with the flood and Carpets America relieved some of that stress with their simplicity. The installation was perfect and the basement now looks updated and comfortable again!
5.0
Kris K.
9 years ago
I really liked the quality and variety of carpets I found at Carpet America. Tanya did a great job of talking me through my options and helping me find something that would work for us. The carpet got here fast, the binding is beautiful, and delivery went smoothly. I was disappointed that the area rug pads they offered were much more expensive than what I could find online, but Tanya was pretty straightforward about what they were able to do and what they weren't, so I could make an educated choice. I'll head back to them when I finish my basement.
5.0
Jacob C.
10 years ago
5.0
Matt S.
10 years ago
5.0
Edie P.
10 years ago
We love Carpets America! They have served us well whenever we have needed flooring. Great installers and a wide variety fantastic choices. The price is right.
5.0
Ben J.
10 years ago
1.0
Cheryl C.
11 years ago
5.0
Audrey V.
11 years ago
1.0
Kaylie F.
11 years ago
5.0
Vijay G.
11 years ago
5.0
Tiffany C.
11 years ago
1.0
Jordan C.
11 years ago
2.0
Housewife P.
12 years ago
5.0
Dan L.
13 years ago
Great service, product and friendly staff
This was our first time to use Carpets America in Provo. We were surprised at the great selection, reasonable price and the friendly staff who sold, measured and installed our carpet and vinyl. \t\n\t\nOur family would definately use this local business again. No more BIG BOX stores, this local store gave us a better value for a more reasonable price.
5.0
Keith L.
13 years ago
Best contractor ever worked with!!
Simply did an amazing job on time and on budget!!
5.0
Dave L.
13 years ago
Very professional group
Carpets American always does an excellent job in all stages of the building process. We value and appreciate Carpets America.
4.0
Diana L.
13 years ago
We would definitely deal with Carpets America again!
We had Carpets America lay carpet for us two times in our new home - fall 2010, Jan. 2011. The first time was on the main floor and the second time was the basement. Both times the workers were on time, polite, and the work done well. The saleman at the store was kind and patient with us and tried to provide the flooring we wanted at the best price they could give.
0.0
gramps2cents
14 years ago
good job – We recently did a remodel of our home. If only everything ran as smooth as our experience with Carpets America. They were fast, friendly and competitively priced. We will be using them again when its time to redo the basement, and will recommend them to all our friends.