Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
I was visiting my parents in Charlotte for Thanksgiving. Dad wanted to install new carpet throughout the house and that meant everything except furniture needed to be removed from all the rooms. My parents are older now and wanted my help while I was in town. The salesman from Empire Today came a few days before Thanksgiving to give an estimate. My parents chose a carpet, signed a contract, paid a deposit and decided on a date for installation. All seemed well. It was raining on the day of the installation date and the installers canceled. The driveway would be needed to cut the carpet but it was all wet and the garage was not an option. We attempted to reschedule but the dates would not work before I needed to return home. There was a limited window of time due to rain and my parents are not available on Saturdays. We had torn the house apart and moved everything out of the way and my parents needed me to help them put everything back. Based on a gut feeling, I decided to do a little research and discovered terrible reviews for that carpet company both on Yelp and the BBB. I started to look around for another company and discovered Carefree Carpets & Floors. One of their reviewers stated that he needed carpets installed "yesterday" and David helped him get it done. That is exactly what we needed as well. I contacted the company, left a message with David and told him that we were in a pickle. In the meantime, we disputed the charges on the credit card then called to cancel the carpet. The hinky thing Empire did was have my dad sign a digital contract. That "contract" was on a tablet device. ONLY certain parts of the contract were visible. My dad had NO IDEA what he was signing. Empire FedEx's the entire contract to him the next day. Dad never had the chance to read it all before signing. David called me back and we arranged for him to come out to the house about 2 hours later to measure the house and look at samples. We also discovered the option of a better quality moisture resistant padding (for the living room) chose a carpet, paid a deposit and booked a date for installation. David managed to get the carpet in two days, which by the way was the only time it wasn't supposed to rain in the next 2 weeks. A lovely crew of 5 guys did a beautiful job and was out of the house in 6 hours!! All together were 8 areas., 2 large/2 small bedrooms, hallway, stairs, living room and an office. These guys were no joke! They came in, moved all the furniture out of the way and had all the old carpet pulled in 2 hours!!! After the carpet was installed they put all the furniture back in the right places. David even came out to the job to check on things. The carpet is a better quality, looks perfect and appears seamless. My family felt soooooo much better after meeting David. They could tell a difference because David was honest and the Empire representative was not. David's integrity was evident after just talking to him for a few minutes. He told me he would get this done, in the window of time available and he did. David a sincere, down to earth man., he just talks with you. No fakery, no stories about commissions, no lies. He bent over backwards to help my parents and we are so pleased with the results because he honored his word and came through like he said he would. David is a now considered a friend of the family. Everything worked out perfectly and we all agreed that we had a little help from above because of the way things went so smoothly. Thank you again David for all of your help, my apologies for taking so long to write this review.
9 months ago
Excellent customer service! Great selection.
The staff here is wonderful. I place order and everybody went out of their way to make it perfect and stress free. Knowledgable staff that is top notch. All for reasonable prices. Please come here for all flooring needs.
9 months ago
Thank you for using Carefree Carpets, we look forward to working with you again in the future! Thank you for your review!
I give them six stars ************************ * *
2 years ago
Awesome customer service
I bought some carpet and the process was super easy and I had a great sales person named Heather!! I highly recommend carefree carpets!
2 years ago
"Great price, wonderful service!"
I bought carpet for my master bedroom right before selling the house. They were so friendly throughout the whole process and the prices were fantastic! I would highly recommend them to anyone!
3 years ago
7 years ago
Great experience compared to the box store. We were thrilled to find Carefree Carpets. They worked with us and helped us find exactly what we were looking for at a great price. Installation was quick and professionsl. They left the area immaculate. They were friendly, prompt, professional. Thanks Jim and Team
7 years ago
To go along with all those nicely-painted walls that we now had, we needed new flooring. A ton of new flooring. Specifically, we had decided to install new laminate - which we didn't actually get here at Carefree Carpets, but that they would install for us - new carpet and new vinyl. Plus new carpet for the room over the garage. All in all, it was a bunch of new flooring. We actually worked with David first to see if we could come up with something for the laminate (or some other option), and we looked at a ton of different options. Unfortunately none of them really worked for us. The problem is that we had several colors of wood - white, oak and a couple different cherry-like colors. That means we needed something that had a variety of colors in them. Not circus colors, mind you, but perhaps a variation in color, rather than a single color like an oak. Generally this meant a real wood, but that would have been too thick. So we decided to keep looking. We ended up also looking at Lumber Liquidators and a few other flooring places, but settled on a variety from Ollie's - not one of the closeouts, but one they keep in stock - and had Carefree Carpets install it for us. In fact, they had to install some of it twice, because one of the other contractors dropped a tool on it and scratched it up pretty badly. Both times they did a fine job. They even installed transitions - the piece that matches up different styles of flooring - and quarter rounds (shoe moulding) that was stained to match the laminate flooring that we had picked out. Is it perfect? Probably not. But it looks awfully sweet. Even the cable guy was in the other day and mentioned that it looks nice. The cable guy? Seriously? Family, friends, sure. But the cable guy? The carpet was a bit easier, but it was complicated by wrapping things around stairs, which can be a bit of a pain. Still, it turned out great. Perhaps the biggest surprise was the sheet vinyl in the laundry room, which looks like tile, and turned out better than we could have imagined. Once we were done, the old bathrooms (two ceramic tile and one vinyl) looked so bad we had to use some of our old ceramic tile and get those updated. We had Carefree Carpets do this too. Turned out great. Now why are they called "Carefree Carpets" when they also install laminate, tile and vinyl? I have no idea. But it works, so I won't complain.