CAREFREE CARPETS

4.8
|
38 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carefree Carpets 16631 Lancaster Hwy Ste 103, Charlotte, NC 28277-4905 704-573-7614 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
38 Reviews

Reviews


5.0
last year I am delighted with my new carpet. David and Sheila were very helpful in the selection process and the three installers were on time, pleasant and efficient. They did a great job and I couldn't be happier.
1.0
last year We scheduled an appointment with Robert because he was recommended by our builder. After several calls and messages we left on his VM, he returned our call (30 min late) sounding apathetic to missing the appointment. Needless to say we decided not to conduct business with them and go elsewhere. Lack of professional courtesy tells us that we cannot rely on them to deliver. Thanks, but no thanks.
5.0
last year I cannot begin to express how pleased I am with the job Robert and his crews did on the new floors for my home. Robert was extremely helpful throughout the entire process. He answered all of my questions, did an on-site estimate, helped me choose the perfect floors and was able to commit to my goal. His crews we're fast, courteous and had extreme attention to detail. They changed the floors in my 3 story town home in about 3 days time. 2 floors of LVP, 1 floor of carpet plus 2 sets of stairs. I honestly couldn't be happier and would highly recommend Carefree Carpets for anyone's flooring needs. Thank you again for making us fall in love with our home all over again!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
last year ****** ****** Was on time and did what he said they would do. His guys were top notch and quick. Cost was $6000.oo for carpet tiles in my office. Will use him again.
last year Thank you so much for your kind review ***. We appreciate you taking the time to share your experience at Carefree Carpets!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
5.0
2 years ago After an intense 20-week remodel wrought with issues and delays, we've finally had our flooring installed by xxxxx. This was one of the easiest parts of our extensive reno. From meeting with xxxxx at the showroom, and his personally bringing flooring samples to our home, to clean up after installation, the entire process was a welcome breeze! We could not be happier with the communication, the product, the installation, or the final look of our home with new flooring. xxxxx and his installation crew were outstanding. They were respectful of our home (closing doors behind them), worked very well together, were professional yet friendly, and their goal was that we were happy in every way. I highly recommend Carefree Carpets! 5 stars!
1.0
2 years ago We hired Robert Coover and Carefree Carpets to restain our downstairs hardwood floors and install new flooring in the upstairs of our new home. We were clear from the onset that we needed this project complete by a certain date in order for other work to be completed before we moved into our new house. He promised the floor would be done by the specified time but instead delivered delays and excuses, along with 2 full days of no crews onsite without telling us beforehand (we have a security code to monitor entrance/exit). Most troubling, however, is the condition in which he left our new home upon "completion" of his job. The stairs were an absolute mess - stain everywhere. There was also stain on our doors, trim, even refrigerator door, throughout the home. The trim they installed on the floor had raw edges - no paint - and several pieces of the trim were not flush against the wall. All of this is documented in the attached photos. Nowhere in the contract, nor in his email or in person conversations with us did he specify that we would need to hire painters to clean up after him. We were not planning on hiring painters to paint our trim work, which is incredibly costly, and if we knew his team would do such a sloppy job, we never would have hired him.
5.0
2 years ago Love my new floors!
5.0
3 years ago I was visiting my parents in Charlotte for Thanksgiving. Dad wanted to install new carpet throughout the house and that meant everything except furniture needed to be removed from all the rooms. My parents are older now and wanted my help while I was in town. The salesman from Empire Today came a few days before Thanksgiving to give an estimate. My parents chose a carpet, signed a contract, paid a deposit and decided on a date for installation. All seemed well. It was raining on the day of the installation date and the installers canceled. The driveway would be needed to cut the carpet but it was all wet and the garage was not an option. We attempted to reschedule but the dates would not work before I needed to return home. There was a limited window of time due to rain and my parents are not available on Saturdays. We had torn the house apart and moved everything out of the way and my parents needed me to help them put everything back. Based on a gut feeling, I decided to do a little research and discovered terrible reviews for that carpet company both on Yelp and the BBB. I started to look around for another company and discovered Carefree Carpets & Floors. One of their reviewers stated that he needed carpets installed "yesterday" and David helped him get it done. That is exactly what we needed as well. I contacted the company, left a message with David and told him that we were in a pickle. In the meantime, we disputed the charges on the credit card then called to cancel the carpet. The hinky thing Empire did was have my dad sign a digital contract. That "contract" was on a tablet device. ONLY certain parts of the contract were visible. My dad had NO IDEA what he was signing. Empire FedEx's the entire contract to him the next day. Dad never had the chance to read it all before signing. David called me back and we arranged for him to come out to the house about 2 hours later to measure the house and look at samples. We also discovered the option of a better quality moisture resistant padding (for the living room) chose a carpet, paid a deposit and booked a date for installation. David managed to get the carpet in two days, which by the way was the only time it wasn't supposed to rain in the next 2 weeks. A lovely crew of 5 guys did a beautiful job and was out of the house in 6 hours!! All together were 8 areas., 2 large/2 small bedrooms, hallway, stairs, living room and an office. These guys were no joke! They came in, moved all the furniture out of the way and had all the old carpet pulled in 2 hours!!! After the carpet was installed they put all the furniture back in the right places. David even came out to the job to check on things. The carpet is a better quality, looks perfect and appears seamless. My family felt soooooo much better after meeting David. They could tell a difference because David was honest and the Empire representative was not. David's integrity was evident after just talking to him for a few minutes. He told me he would get this done, in the window of time available and he did. David a sincere, down to earth man., he just talks with you. No fakery, no stories about commissions, no lies. He bent over backwards to help my parents and we are so pleased with the results because he honored his word and came through like he said he would. David is a now considered a friend of the family. Everything worked out perfectly and we all agreed that we had a little help from above because of the way things went so smoothly. Thank you again David for all of your help, my apologies for taking so long to write this review.
5.0
3 years ago Excellent customer service! Great selection. The staff here is wonderful. I place order and everybody went out of their way to make it perfect and stress free. Knowledgable staff that is top notch. All for reasonable prices. Please come here for all flooring needs.
3 years ago " Thank you for using Carefree Carpets, we look forward to working with you again in the future! Thank you for your review! "
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago Enjoyed a good, positive experience with Carefree Carpets Carpet Repair man. Quick turn around, decent pricing, and great service. Will recommend to others. Will use this service again.
5.0
4 years ago I give them six stars ************************ * *
5.0
5 years ago Awesome customer service I bought some carpet and the process was super easy and I had a great sales person named Heather!! I highly recommend carefree carpets!
5.0
5 years ago "Great price, wonderful service!" I bought carpet for my master bedroom right before selling the house. They were so friendly throughout the whole process and the prices were fantastic! I would highly recommend them to anyone!
5.0
6 years ago This customer did not leave a comment.
5.0
7 years ago These guys know their stuff. We first walked in and dealt with Dave who was fantastic. No pressure, no trying to sell us on any one product. He was knowledgeable and very laid back. He even came out to do an estimate that very same day right after he got off from work. Of the competition we had come out, Carefree not only offered comparable products, but also came in under all other estimates. The installers, Clint and Brandon were phenomenal. These guys, a couple of brothers, are down to earth and very skilled at what they do. They know their trade and it shows. They were in and out in two days, kept the place really clean, and even agreed to meet our dog so that it would put him at ease (the dog that is). The outcome is amazing! My wife and I couldn't be happier with the whole process. Our floors look fantastic and we can't help but to keep looking down. If ever we need any more floors done in our home, you better believe we'll be calling Carefree without a doubt. No need to shop around anymore after dealing with these guys.
5.0
9 years ago "I was moving into a new house and needed carpet yesterday. I stopped in Carefree and Caranna made it happen. She showed me samples of carpet they keep in stock and had the installers lined up for the next morning before I left the store".
5.0
9 years ago Great experience compared to the box store. We were thrilled to find Carefree Carpets. They worked with us and helped us find exactly what we were looking for at a great price. Installation was quick and professionsl. They left the area immaculate. They were friendly, prompt, professional. Thanks Jim and Team