5 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 Reviews


8 months ago Great service Andy and Doug know floor from product to install wide selection of floor
last year We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly. The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements. With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding.
3 years ago I had travertine installed throughout my home the week after Christmas. I was impressed from the moment I walked into the Custom Floor Covering showroom. Andy took the time to educate me about stone flooring; Doug came a few days later to give me an estimate; and a few days after that, the work began. I was very fortunate to have Charlie do the installation because he is a master craftsman. The end result is beautiful!
4 years ago I had them I install patio carpet in April and I am still waiting for them to come and finish the job. It was all wrinkled and I have been promised an adjustment for months. Phone calls, emails galore and no action. I will never use this company again.
4 years ago Business Owner Ms. B did have a legitimate complaint as to the delay in contacting her, we have taken care of her patio and she is currently pleased. The installation of her patio carpet was loose layed which we explained we DO NOT recommend for outside installations and she still wanted this type of installation.
7 years ago Fantastic. I'll never consider anyone else for a flooring job. Highest quality products and very competitive prices. I had them put mostly laminate boards and some tile throughout my remodeled home. They took the time to make sure the laminate was laid exactly right (ie. no bouncing, no clacking). They even pulled up a large section and re-laid it when they realized it wasn't perfect. There was one minor issue, but the owner came right out and fixed it when I pointed it out. I wish dealing with all contractors went like this. I highly recommend Custom Floor Covering. Ask for Mike Thompson.

Store Information

13617 N 32nd St
Phoenix, AZ 85032-6025


  • Shaw Consumer Credit


  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Resilient
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