EXCLUSIVE FLOOR SALES LIMITED

4.6
|
103 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
EXCLUSIVE FLOOR SALES LIMITED 5550 Panorama Dr, Surrey, BC V3S 1B7 604-575-9550 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.6
|
103 Reviews

Reviews


3.0
4 days ago This customer did not leave a comment.
3.0
4 days ago This customer did not leave a comment.
5.0
3 weeks ago Was very happy with Exclusive Floors. Our sales person was Victor Belan. Victor was very helpful when we came in to choose our carpet. He worked with us figuring out all the measurements and also saved me money, by how the installation and cuts would take place. Exclusive Floors and Victor we very professional. Installation was done on time. Would definitely recommend and use their services again for my next flooring project. Michele
5.0
last month Great service and good pricing Sale was very helpful and even installers were fast and friendly. Recomend this company for reno
5.0
last month I have dealt with Exclusive in the past and found the staff and sales personal to be professional and well versed in their product line. I would not hesitate to use them again.
5.0
last month Had a great experience at exclusive floors good people and great quality
5.0
last month I've worked with Stephan a quite a few times now and every time he has been punctual, respectful and has always done top quality work. I will always hire him again tell everyone about his amazing skill level when presented with a difficult task.
1.0
last month This customer did not leave a comment.
5.0
last month I have found Stephen to be clean, courteous and professional in his work he has done for me.
5.0
last month Stephen did a fantastic job repairing our hardwood floor, clean, pleasant and very professional, thanks stephen��
5.0
last month We bought Touch of Euro floors plus some tile at Exclusive Floors. The wooden floors are just gorgeous and we have had many compliments on them. They are standing up well to wear. They are very easy to maintain. Thank you to Victor Belan who helped us by letting us borrow samples and arranging shipping to Vancouver Island for us.
4.0
2 months ago We have dealt with Mike Macdonald several times over the years. We have found him to be knowledgeable, professional and reliable as he follows thru and does what he says he will do. The installers at Exclusive have been great both times we've had flooring put down. In both cases we have been extremely pleased with the results. We will not hesitate to recommend the team at Exclusive Floors.
5.0
2 months ago I am very pleased to have used Exclusive Floors for our house renovation. The staff at their showroom were friendly, polite and eager to provide me with an experienced person to lay the Armstrong tiles which we purchased from their showroom. I highly recommend this company to anyone that expects a quality product and the right people to get the job done. I would definitely use them again.
5.0
2 months ago I have used Exclusive floors, both when I built my last house and in my daughters place. Great service, friendly, knowledgeable staff. A big thanks to Mike Macdonald for his helpful advise, and his very pleasant manner.
5.0
2 months ago We've dealt with Exclusive Floors 3 times now. Every single time we have received prompt and excellent service from Mike MacDonald in the showroom to all of their sales & floor staff to their installers who have provided start to finish quality service. We love our floors and will be using Mike and his team again when we replace the rest of our carpets in our home.
4.0
2 months ago We were very pleased with the product and service from Exclusive Floors. Mike McDonald was very helpful and was very knowledgable about their products and very patient with our plan changes. Great job.
5.0
2 months ago Exclusive floors provided excellent service. Mike McDonald was super. Floors were done on time and installed well. Would definitely recommend this company
5.0
2 months ago Excellent service particularly from Michael MacDonald who gave us great flooring ideas and made the final wood decision easy. The installer was hardworking, experienced, and most helpful. We would definitely recommend this company.
5.0
2 months ago My Experience with Mike Macdonald at Exclusive Floors, was exceptional and professional. Follow up and follow through was well done.
5.0
2 months ago This customer did not leave a comment.
5.0
2 months ago Today I had Stephen from Exclusive Floors come in to repair my flooring that was installed in my condo before I moved in. He did a fabulous job and went above and beyond to clean up what the construction workers left behind Very friendly and personable. Great job. Highly recommend! Thank you Stephen �
5.0
3 months ago We got them to replace a number of hardwood floor boards and I must say the service was all around excellent. Stephen T. Called me to schedule the time and he showed up on time. His communication during and after the installation was great. His attention to details is amazing as he really took the time to install them flawlessly. Thanks Stephen T. For your excellent work, I would definitely call him for future needs.
4.0
3 months ago I would not hesitate to recommend Exclusive Floors - Bhupinder was great to work with and the installers were very diligent in their work. I am very satisfied!
5.0
3 months ago Great work was done by Stephen. He is patient and careful. We are satisfied with his job.
5.0
3 months ago I received fantastic service from Barb in Sales, right down to Jayden in the warehouse. Jayden picked and loaded my tile order in a quick and timely matter. He was extremely friendly to me and the staff around him. Highly recommend this company.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago I had an amazing experience with Stephen Teerling as he helped me with my floors and matching my transitions. He was very helpful!
5.0
3 months ago Stephen Teerling did a great job laying my hard wood floors. He is very interactive and full of knowledge.
5.0
3 months ago Stephen Teeing did a excellent job for my floor. Really appreciated. Thank you! �
5.0
3 months ago I needed to have the carpet on my stairs replaced quickly for an event I was having. Meliha Simms was great she helped me pick carpet that would work well for my family, and my budget. I would recommend Exclusive Floors to my friends and family.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Exclusive floors installed my engineered hardwood floors in May of 2016. They sent a father and son team who were meticulous, careful and paid utmost attention to details. I am very pleased with the work they have done and I would recommend them to anyone who needs this service.
5.0
3 months ago Exclusive Floors have fantastic service and they really know how to take care of their customers. I usually deal with Quinn McKinley, and he is very professional and knowledgeable.
5.0
3 months ago We got our floor done.They were done really nice so I would recommend to everyone.
5.0
3 months ago Amazing store offering solution for floors and walls for your office, home and showroom. unique imported collection. east accessable store. reasonable in prices as compare to quality of stuff.
5.0
3 months ago Good Service
5.0
3 months ago I got some great customer service from rema she did a amazing job.
1.0
3 months ago My husband and I went to the store and found some flooring we liked but had questions about the colours available and left our contact information. We have never been contacted. Terrible service even after going into the store on 2 more occasions they still have not called or emailed as the said they would. I assume they don't want new customers at this point.
5.0
3 months ago Excellent product and services with lots of variety. Well qualified staff with excellent customer service. Couldn't be happier.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Exclusive floors is nice store with a big collection and trained staff for exclusive service. .
5.0
3 months ago I would recommend exclusive floors to everybody. They have the best staff, product and services available around this area!! Highly satisfying customer services and timely follow up with organised approach that are always much appreciated. Keep it going that way guys!!
5.0
3 months ago If you are looking for a professional flooring installer, I would highly recommend the services of Stephen Teerling, Service Technician - Exclusive Floors. I found him to be informative, highly-skilled, efficient and professional from the initial appointment to the final result.
3 months ago Thank you
5.0
3 months ago Great, efficient service! Thanks Stephen for coming out and doing great work! �
5.0
3 months ago Exclusive replaced some stair carpet and installed hardwood in a sewing room this week. The installation crew were competent, pleasant and cleaned up after themselves! The carpet installer even asked if there were any cats or dogs he should be mindful of. Salesman Bob Hare and his crew were first class.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago Dealing with the sales team and management at exclusive floors has been a pleasure over the past few years. Trevor Boyd and Quinn M have made my flooring experience an absolute dream! I will be recommending exclusive floors to all my family and friends. Great work!
5.0
3 months ago We've now had Exclusive floors complete two jobs at our home and would highly recommend them to anyone. We had our carpets replaced about a year and half ago and can still say we are very happy with the level of service, quality of materials, and workmanship received. We visited many stores on our search and decided to go with Exclusive based on offerings and our experience in store. We headed back several month ago when we wanted to redo some tile floors, and again, were not disappointed. At one point we mentioned that we had noticed some very minor issues with the carpets to Trevor (who we worked with both times) and he went above and beyond making sure we were fully satisfied customers. Trevor was very attentive and worked with us to create suitable options for our needs and budget, seek him out if you want an honest, high level of service! Honestly, there can be cheaper alternatives out there, and we have gone down that road before ourselves prior to our experience with Exclusive floors but the savings in stress, worry and time have made us loyal customers. Also, they have some great sale items every so often that make you wish you had more floor space. :)
5.0
3 months ago Five years later, I needed to replace a reducer/transition between the tile and carpet in a high-traffic area at my business. I called Exclusive and had it ordered and delivered within a couple of weeks. Thanks for that!
5.0
3 months ago We had a great experience. Large show room with a number of quality hardwood floors at different price points. Kelly know's his product and gave us all the time needed to go through the different options. We ended up up chosing an engineered hardwood, hickory, and it looks fabulous. excellent factory garantee on the finish. we also purchased tile and installation, the tiler was excellent and very professional.
5.0
3 months ago Stephen did a great job of matching and replacing some hardwood as part of the deficiencies work in our new home. He was personable, professional and thorough. Very pleased with the end result - thanks!
5.0
3 months ago Quinn has been absolutely great to work with. As a General Contractor I have. Complete confidence in sending our customers to him. They have all been treated respectfully and professionally by Quinn and they always get flooring that they are happy with for years to come.
5.0
3 months ago Have worked with Trevor Boyd on 2 separate occasions and found him very personable and professional. His pricing was competitive and we were happy with our choices and the finished product after installation.
5.0
3 months ago Exclusive Floors rep Bhupinder Sing was great through the whole process. Gave us a great price on all materials and worked hard to make sure that we were looked after, and treated the way valued customers would hope to be. Great experience.
5.0
3 months ago Trevor is professional and helpful. They have great products and will always bring in samples for you to view. I will go back to Exclusive Floors and recommend them.
5.0
3 months ago Quinn and Adam will be the future of of Exclusive Floors with their hard work and top notch service. Great job guys
5.0
3 months ago The best Flooring Company ever with amazing people.
5.0
3 months ago We had a great experience with Trevor Boyd. He came to the house and took his time listening to our concerns. In the end our carpets are awesome and the over all experience was fabulous !! Thanks Trevor.
5.0
3 months ago I have been dealing with exclusive floors since 2010 and will continue to do so because of the great services provided by Trevor and Mark over the years . They are honest and very very professional. Looking forward to future business with Exclusive and thanks for the great experiences . Watergate Homes Jim Johal
5.0
3 months ago I am very pleased with my floor, the small problem I had was dealt with quickly and efficiently. I would recommend this company.
5.0
3 months ago We are pleased to offer our review of Exclusive Floors and specifically Trevor Boyd. We bought marble flooring, bathroom wall tile and kerdi board wall board and trim for an en-suite bathroom upgrade. Trevor took the time ( a fair bit of time actually - especially considering that it was a small order) to go thru myriad samples and we followed his recommendations for colour and quality. The results were awesome. Everyone who has checked out the room are impressed by the colours and quality.
5.0
3 months ago Provided us with fantastic service! From the moment we called to the moment our floors were installed (and later some other material we installed ourselves) Kelly and Adam were there to answer our questions and ensure that the job was running smoothly. Would definitely recommend Exclusive Floors for any of your flooring needs.
5.0
3 months ago Great service in helping to choose the right flooring for our remodel
5.0
3 months ago My family has had a great experience with Exclusive floors! We dealt with Trevor, he was super knowledgeable! He helped up choose a beautiful floor that we love, tile in the bathroom and laundry room and back splash in the kitchen! Our house looks awesome Thanks!
5.0
3 months ago We have had amazing experience dealing with Trevor Boyd in both of our homes. He manages to connect quickly, offer loads of great advice and also follows up to ensure the job was well done!
5.0
3 months ago We are pleased to offer our review of Exclusive Floors and specifically Trevor Boyd. We bought marble flooring, bathroom wall tile and kerdi board wall board and trim for an en-suite bathroom upgrade. Trevor took the time ( a fair bit of time actually - especially considering that it was a small order) to go thru myriad samples and we followed his recommendations for colour and quality. The results were awesome. Everyone who has checked out the room are impressed by the colours and quality.
5.0
3 months ago Great Service! I was looking for a specialty item for a really small space. Exclusive Floors were awesome providing samples, and expediting the tiny order. They were helpful, quick, and the value was great. I'll go back when I have my next flooring project.
5.0
3 months ago Fabulous place to do business with. Their design center up stairs lets you lay everything out together! Ask for TREVOR, he is the best!!
5.0
4 months ago I would recommend exclusive floors to anyone. I contacted them with a problem with my floor and recieved excellent service from start to finish. Stephen was the technician that came out. He was very efficient and professional and worked with my busy schedule to get the job done.
5.0
4 months ago Great service. Quinn is my go to sales guy for flooring !
5.0
4 months ago Trevor and his team at Exclusive Floors provided me with excellent service throughout my flooring purchase. Knowledgeable, courteous and helpful, I would recommend Exclusive Floors and Trevor Boyd to anyone
5.0
4 months ago The staff are friendly and knowledgeable about the product. I will continue to go to exclusive floors
5.0
4 months ago This customer did not leave a comment.
5.0
4 months ago We received amazing service from this store right from the time we walked in. that was a few years ago now. Recently we were having some issues with our hardwood floor so we called and spoke to Rachel. And, the customer service continued. She was quick to call us back to discuss our concerns, she even came out and had a look at our floors. We have applied some of the advice and the issues have resolved themselves. I wouldn't hesitate to recommend Exclusive Floors to my friends and family!
5.0
4 months ago Exclusive Floors handled my job very well. The staff we dealt with were all professional and knowledgeable. I have referred one family member and would not hesitate to do so again as I know they will be well looked after.
5.0
4 months ago Exclusive Floors took care of myself and members of my family I have referred very well. The staff are punctual, accurate, knowledgeable and a general pleasure. I would not hesitate to recommend friends and family.
1.0
4 months ago Why would I recommend these people? I can't think of a single reason why anyone should be using them except maybe they give a kickback to low end developers. They have been tough to deal with and are hard to get a hold of. Living in BC we should expect high humidity so therefore need to control and decrease humidity so that the floorboards don't teepee and since I supposedly didn't do a good job that's why I should expect my floors to be like a roller coaster in the summer. So tell me again why does only their floorboards that they install have this issue when other flooring companies don't have the same issue? Warranty issues have been tough jto deal with too. Installers that come aren't friendly and try to blame the homeowners in not taking care of the house. End result is that it's the homeowners fault when the floors buckle and we fall flat on our face due to tripping hazards.
4 months ago Hello Jessica, We are sorry to hear that your experience with Exclusive Floors was not a good one. Humidity is a difficult issue and we understand that it can be tough to maintain correct conditions in your home. We stand by the products we sell and our quality installations. If they are not up to high standard, our service department works tirelessly to correct the issue. This happens by working directly with yourself and the manufacturer to find the correct solution. We would love for you to follow up with us directly and let us know which installer you found to be unfriendly as that is not an acceptable standard here at Exclusive. Again we are sorry your experience was not up to standard and please do not hesitate to reach out to us so we can work together to find a resolution that works for everyone. If you need advice with maintaining the correct environment in your home so that your floor stops buckling we are here to help. Please call our service manager Rachael @ 604-575-6076
5.0
5 months ago Best Flooring store around.
5.0
5 months ago We had a great experience at Exclusive Floors and they did the works for us; all the hardwood, the back splashes, the ceramic tile floors, the in floor heating systems, the fireplace surrounds and even the vinyl plank flooring in the suite. Trevor was there with us through the whole process, with his direction and professionalism we survived the process of a renovation from the foundation up with our sanity still in tact. We have no hesitation in recommending Exclusive Floors, in fact, we already have.
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago I called Exclusive to help me with carpet that needed to be stretched. Mark responded instantly to my email came out to my house the next day to see the problem. His technician, John, had the issued repaired within a couple of days. I would recommend Exclusive for your carpet and flooring needs.
6 months ago Thanks for the kind words Mary!
1.0
7 months ago Horrible service from start to (finish)?? Sales staff couldn't push us out the door fast enough. Reception gets the account dumped on them and couldn't convince a fish to get back into water. Subcontractors are the most un-professional hacks I've ever seen. So far we are 4 weeks into a 700 sq/ft engineered flooring install and 200 sq/ft vinyl tile kitchen install... My advice is to steer clear
7 months ago Hi Kelly, my name is Mark and I'm the GM at Exclusive. This is clearly concerning and I'm sorry about your experience to date. Please give me a call at 604-575-6420.
7 months ago You can talk to Jean first about our account and she will give you all of our details
5.0
8 months ago This customer did not leave a comment.
3.0
10 months ago This customer did not leave a comment.
5.0
last year If you shopping for floors and want great professional service, this is it. I have used Exclusive Floors several times and every time I'm met with exceptional service. Trevor and the team have always been there for me, dependable and on time. Highly recommend them.
4.0
last year I recently wanted to finish a floor with some product that I already had. I contacted Exclusive to see if the product was still manufactured and they got back to me saying that the same product was still available. Unfortunately, after purchasing a few more boxes it was not exactly the same; the locking system was changed. It took a little while but Trevor was willing to completely refund my purchase and work with me towards finding a solution to finishing my floor. Because of his service, I will go back to Exclusive floors again.
5.0
last year I recently wanted to finish a floor with some product that I already had. I contacted Exclusive to see if the product was still manufactured and they got back to me saying that the same product was still available. Unfortunately, after purchasing a few more boxes it was not exactly the same; the locking system was changed. It took a little while but Trevor was willing to completely refund my purchase and work with me towards finding a solution to finishing my floor. Because of his service, I will go back to Exclusive floors again.
5.0
last year I called to ask about their pricing as I heard one of their products was on sale and while they couldn't get me an answer right away, they followed up with me later that day and answered all of my questions.
1.0
last year I loved nothing absolutely nothing about this company for many reasons! What started off as a week worth of work escalated into about three weeks! They lied about when they would be coming back to finish working on the kitchen. As a mother of three kids it is difficult not being about to cook a proper meal for them in a unfinished kitchen. Especially now that I have family visiting! I wouldn't recommend this company to anyone unless you're looking for a month without a kitchen, being lied to, and a headache! I regret having their service, and it's definitely not your money's worth!
last year Hi Andrea,

I am sorry we didn't get our timing right on your job from the sounds of it. I have kids too and know exactly what you mean about the importance of a working kitchen. Can you please contact me at mark@exclusivefloors.com or 604-575-9550. I would like to know more about your project specifically.

Regards,
Mark Taylor
GM Exclusive Floors
5.0
last year This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
1.0
3 years ago We had ECKO-WOOD installed in our condo by this company. Not only did they fail to secure transition molding in our entranceway, they botched the rest of the job. Exclusive floors sub-contractors were supposed to level our concrete with self-leveling cement in 2 areas of our home. They only leveled 1 area. We now have about 3/8 of an inch of play under the floor between the dining room and kitchen where they were supposed to level. They sent 2 workers to squirt epoxy into a crack between the boards. This was supposed to fix a problem in a 5' by 4' area? It did not. We now have a crunching sound in that area as the epoxy was only squirted into a few areas. One of their workers told us that the flooring has a maximum of 3/16 inch play per mfg. instructions. Ours is close to 3/8 or more. When I called to speak to Doug, he blamed my wife and I. We are trying to get hold of the local ECKO-WOOD sales representative to address our complaint. Small claim court is our next last resort. 1) I STRONGLY RECOMMEND finding a company that has closer communication with their contractors for one. 2) Get everything a contractor proposes in writing. 3) Ask for their last 3 jobs as references......and call and speak to their customers. 4) Do not use this company.
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
6 years ago This customer did not leave a comment.