PACIFIC COAST CARPET, INC.

4.4
|
38 Reviews
Karastan Floor Gallery including many other manufacturers ! Wool, nylon, rugs, laminate, wood, carpet, wool padding, HGTV, many options !
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.4
|
38 Reviews

Reviews


5.0
last month This customer did not leave a comment.
1.0
2 months ago BAIT & SWITCH !!! We went to the showroom and spoke to the salesman who gave us a carpet price of $26/ sq yd, installed. For our 2 rooms, 420 sq/ft . That works out to $1215 + tax. When the installer came to measure, the price is now $1,750. Watch out....
2 months ago Business Owner Hello Larry, Thank you for taking the time to review us! You actually had more then 420/SF of carpet, actually 492sf. Also, I have written down on the estimate that we had given you a bid on a $29.95/ syd carpet, so that comes out to $1637.26 + tax. After tax the total was $1,708, not $1750. We are sorry for your misunderstanding, we will be glad to send you a new price based on $26 /syd.
5.0
3 months ago Just had some carpet installed in all 3 of our bedrooms. They were great! Very friendly and professional! Got the job done just right and did a great job cleaning up after themselves! Aside from all this they came in $700 less the one of those big box stores! Feels good to help small businesses and save money at the same time. They've made a customer for life!!!
1.0
3 months ago Wow, that was unpleasant. The nice woman who took my phone call didn't even let me finish my question before interrupting with "No. We don't do that." I guess Pacific Coast Carpet has no interest in working with new people on exciting projects.
2 months ago Business Owner Hello Alexis! Thank you for your review! We actually love working with new people on exciting projects! We confirmed we would not be able to do your "exciting project" which involved us carpeting the inside of a box, and also you were calling us from across the country. But I think you misunderstood that we don't do that type of work, not that we didn't want to do your project. Sorry!
5.0
5 months ago I was skeptical about changing my hardwood floor to a new modern style. I had many options to select from. I felt overwhelmed and was unsure what to select. Chris went above and beyond to help me feel comfortable in making the decision I made. His professional and his knowledge base on the products definitely helped with my process. I'm very thankful and appreciate for this company. I will admit, this is one of the BEST companies out there. The gentleman Jose is a true artist. He also went above any beyond to make my condo perfect. I strongly recommend doing business with this company!
5 months ago Business Owner Thank you for your review Monique! It was a pleasure working with you and I'm glad everything turned out perfect! Chris
5.0
9 months ago When I was remodeling my house I was looking for places all over the Bay Area. I came across this place and decided to give them a try. As soon as I walked into their warehouse Chris immediately greeted me and attended to my every need. He answered all my questions with ease. It's nice to finally go somewhere where the staff has extensive knowledge of their products. He ended up giving me a great deal for the materials I needed for my house. I would definitely rerun here and recommend anyone to come here !
9 months ago Business Owner We appreciate your business very much Melod! It was a pleasure working with you. Thank you for giving us the opportunity to satisfy your needs and take care of your project !
4.0
9 months ago Just had carpets installed on Tuesday and linoleum on Thursday. They were on time very professional and installed the floors with great knowledge. The only thing is I think they should were shoe covers when going in and out of the house. Especially when they r installing new carpet, besides that very happy with quality of linoleum and carpet. The store which is next to Costco in very helpful.
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago Me gustaron los pisos esta muy brillantes para mantenerlos de esa forma yo en lo personal se q asen muy buen travaja.
5.0
10 months ago So excited for our brand new carpet. Our sales rep Chris Hofpner was so helpful through the entire process. He helped us decide on the style, color and even came over to bring samples when we weren't sure of what we wanted in our master bedroom. I really felt like a VIP. -Dawn
5.0
10 months ago So excited for our brand new carpet. Our sales rep Chris Hofpner was so helpful through the entire process. He helped us decide on the style, color and even came over to bring samples when we weren't sure of what we wanted in our master bedroom. If you have stairs, make sure you select their "Hollywood" style of laying carpet, it looks so amazing! It was just overall a great experience. I really felt like a VIP. -Dawn
10 months ago Business Owner Thank you for the review Dawn, we appreciate your business and loyalty as a customer!
5.0
10 months ago I've been using Pacific Coast Carpet for over 10 years as a real estate broker. Their prices and customer service cannot be beat! I just had them install laminate flooring throughout most of my own home. The installers did a FABULOUS job and were exceptionally knowledgeable about how everything (direction of the planks, finishes, etc.)should be (didn't leave me with all the hard decisions), and were delightful people to have in my home for 3 days. I am over-the-top thrilled with my new floors! There is no finer company to work with! Thank you John and Robin!
5.0
10 months ago Had a seam in our Berber carpet that was installed years ago that had a few loop ends starting to show - called with a concern about the issue and they came out, advised of "why" and trimmed the area of concern. Now you can not see anything but smooth constant carpet. Great customer service!! Thanks Robin and John!
5.0
11 months ago I love these guys, I was greeted as soon as I walked into the store by Chris , he showed me a number of different options as I was not committed to the type of flooring I wanted to get. He explained the pros and cons of different products based on my personal needs, which helped me decide which product would be the best for myself and my family. He was very knowledgeable, polite, and in addition quite funny. The floors were installed in a very reasonable time frame and look gorgeous, I love my home again!! The installers worked very hard they were wonderful and I would recommend Pacific Coast Carpet to my very best of friends!! 5 stars on this outfit.
5.0
11 months ago This customer did not leave a comment.
5.0
12 months ago Twelve years ago Pacific Coast Carpets installed beautiful Wilson Art Floors and carpet throughout our home. Fantastic job! Roll forward to this year (2015) when we had a slab leak in April that unfortunately ruined the Wilson Art Floors needing for us to replace it. We returned to the flooring store we trust, Pacific Coast Carpets. We were very sad to learn Wilson Art stopped making laminates in 2010, so we had to pick another floor. It was a hard choice but we decided to go with a Tarkett Luxury Vinyl flooring since it was water proof and scratch resistant, plus from the advertisements and Tarkett web site, it looked like a great product for a busy home. Pacific Coast Carpets did a fantastic job installing the Tarkett Luxury Vinyl flooring, and it looked great. Within days noticeable scratches were all over the Tarkett Luxury Vinyl flooring. Within 3 weeks there were literally hundreds of scratches and dents in the flooring where the chairs where. We called Pacific Coast Carpet, and they came out to our house to inspect what was going on. They called and had Tarkett representative come out to our home to inspect the numerous scratches, dents and now noticeable ripples in the Tarkett Luxury Vinyl Tile flooring. The Tarkett representative sent a sample to the Tarkett manufacturing plant for testing. Several month passed and finally Tarkett told us there was nothing wrong with the floor. Rolling a vacuum cleaner over the Tarkett Luxury Vinyl Tile caused scratches. My 80 pound dogs caused scratches. Me sitting in a chair caused dents (I weight 150 lbs!!). To their word, Pacific Coast Carpet said they would "make it good". They replaced the terrible Tarkett Luxury Vinyl Tile flooring without charge with a laminate of my choice. The new floors are beautiful - no scratches, no dents. Pacific Coast Carpet will have our business for flooring forever!! Thank you to John and Kristen! Thank you to the great installers, Sergio and Alfonso. Get the word out....Do not purchase Tarkett Luxury Vinyl Tile. It is garbage!
5.0
last year We passed by Pacific Coast Carpets many times while heading into Costco. We stopped by to look at carpet. We took several samples home. John came out to measure and gave us an estimate within a couple of days. The carpet installers where wonderful and we love the carpet we picked. We went back to look at hardwood flooring and was helped by Chris. He had great ideas and spent allot of time with us. We finally picked a laminate and absolutely love it. These folks are just wonderful. They are professional and do great work. I have recommended them to my friends.
last year Business Owner Thank you for your business Charlene! It was great working with you and Nick!
3.0
last year Nice selection, a bit high on price, but they claim not to be. Found John to tell a nice story, but not follow thru on his word. Lots of installation issues however, the workers were in a big rush to get my house done and they took some shortcuts, primarily with our furniture, which was distressing. My sleep number bed wouldn't work after they left, my tv cable was totally messed up. These 2 issues cost me more money. There were also problems with where they moved my husbands oxygen. It is hard to be disabled, my husband I are both disabled. I am very sad that the 2 installers did not show more respect and consideration for that. We had a full house install and the process was traumatic. I still need them to come back and cut the carpet in my closet for the crawl space, which I feel was overlooked on purpose, as was a heavy dresser that was not put back. I have asked for 2 months for care instructions, and they have yet to send me anything, I have asked over 5 times. I am tired of asking and being told that it's in the mail. I give up.
last year Business Owner We handled quite a lot of unexpected furniture/personal item moving here for which we were not paid nor that we asked to be paid for !! It totally slowed our crews down, which does happen sometimes. Again, we did not ask to be paid-- we finished the job in a professional and courteous manner. Regarding this customers request for care instructions- we mailed the instruction via US mail twice and twice via email on 10/5 and 10/15.
5.0
last year I don't even know where to begin!! I had found a carpet at Lowe's that I really liked but wanted to see what Pacific Coast Carpet had to offer since I had heard lots of good things about them. They set up a measuring appointment. The employee they sent out to measure was prompt, professional and quick! Back at the shop Bob spent so much time helping me find a match for the carpet I had found at Lowe's, he came in with an estimate beating Lowe's price AND we discovered Lowe's had over-measured our project. Bob was able to schedule me my install within a week! Salvadore came out to install on time, was professional and courteous. I had just painted all my baseboards and I had been advised I would have to do some touch up after the carpet was put in... Not the case...it's in perfect condition!
5.0
last year I am late in writing this reveiw. Several weeks ago, Pacific Coast Carpenting--particulary Susie helped me above and beyond. The in-law apartment I rent out was severaly damage by a burst pipe that had leaked water for over 36 hours while the renter was away. The livingroom-dining area were unusable. On a Thursday afternoon, Susie helped my find in-stock carpet, worked the schedule for installers and I had carpet installed by 2pm the next day. She and the owner were so understanding of my predicament and really came through. They are great in my eyes (and my renters!) Thank you Pacific Coast Carpet! C. Dean
1.0
last year Hi everyone, With deep disappointment I write this review. My wife and I went to Costco for our hardwood floor needs. There we picked up a toll free number and talked to a representative from Pacific Coast Carpet. A nice man (Joe) came to our house measured for hardwood floor areas. Got a quote that was about $2k above our budget. We were leaving for a vacation, so he said that think about it amd we can let him know while we are away (via email). He will hold the time slots for install, so there is no delay. We also had restrictions on the timing of the install (needed the floors to be installed before Oct14). Joe assured us that he can install them within our timeline. While we were away, we made the decision to move forward with their quote. However, he said that that they can't start work until mid-Oct. Extremely disappointed by the lack of customer service...or just that PCC's word doesn't mean anything!
last year Business Owner Thank you for the review, but I would like to point out just how unfair it is ! Whenever we tell any customer that we can handle a job for them, we are giving that information AT THAT TIME. We explain this to every customer. You chose to wait to make your decision and when you finally did and informed us, things had changed- other customers had called and given deposits and scheduled jobs which did not allow us to accommodate your original schedule. Certainly any reasonable person understands this and cannot blame this on bad customer service !
5.0
last year We had our carpets and the linoleum in our bathroom replaced by Pacific Coast Carpets and I must say that I was very pleased with their service, product and their prices. Their installers were very prompt, professional and very respectful of our place. They completed the job within the time frame they said they would. I would definitely recommend Pacific Coast Carpets to anyone who is looking to replace their floorings in any room in the house.
5.0
last year Prior to moving into my new place I wanted to change ALL the carpet (approx. 1300 sq. ft.). I called around and decided to take a visit to Pacific Coast. I'm glad I did!!! The showroom is very modest, but I was greeted by Bob and everything just got better from there! They have an amazing selection, they are not pushy, they offer sound advice, they have a HUGE selection, and the entire process was handled professionally and quickly. The installation was perfomed on time and far exceeded my expectations (thanks Javier and Pedro). The house looks brand new!!!! You can call around but you will be hard-pressed to find better prices and service.
5.0
last year These guys were fabulous! Very helpful picking out sizes and colors. I was desperate to get two large "area rugs" before an event I was hosting. They promised one carpet would be ready the day before the event, but couldn't promise the other one would be ready as I was having them bound. Lo and behold, both carpets were done two days early! I was super happy with their service and the product.
5.0
last year We had Mannington hardwood floors put in two rooms that were layed at a 45 degree angle that were matched perfectly to previously flooring in our house. These guys matched the floor lines perfectly and it came out great. They did the job in 1 day when they thought it would take 2 and half to 3 days. From coming in that morning, ripping out carpet, prepping the concrete and installing the flooring (at a 45 degree angle mind you) all in one day and doing a clearly professional job. I dealt with John (owner), Kristin, and Robin. They were all a great help and extremely personable. My wife was home and they arrived when they said they would and cleaned up before leaving. I would highly recommend them to anyone I know looking to get any kind of flooring done.
5.0
last year These guys are pros! Outstanding service and selection. We have had them help us with several home improvement projects. Do yourself a favor and go with Pacific Coast!
5.0
2 years ago I'm a Handyman from the east bay RB Handyman Services and we are a high end Handyman company that needs high end vendors to show case. We only hire Jim Marshall with Pacific Coast Carpet. There customer service is on point friendly and they explain the material and processes with the install. Working with Jim is great with scheduling and working with the client schedule. I would highly recommend Pacific Coast Carpet. Talk to Jim.
5.0
2 years ago I bought a carpet and had it cut and bound into an area rug for my large family room area. I have been looking for months but could never find the quality I wanted for a reasonable price. Bob called me after I had been into the store a couple times and said he had the perfect carpet for a great price because it was a remnant and it was similar to the color scheme I was looking at. It was perfect! Perfect color! Perfect quality! Great price! Our family room feels like a "family room" now. So cozy. Thanks Bob!
1.0
2 years ago Lots to complain about here. 1. Prices: definitely overpriced by more than 10%. They can advertise a lot because they gauge their customers on price! In my most recent carpet install, I ended up saving approx. $700 by going elsewhere and I got the same exact carpet from the competitor. That's a lot of savings on a $3,900 final price that I paid. If you read this entire review, you will find that one of the owners named John did not honor the quotes from other carpet outlet stores that Pacific Carpet owns and he bullies the employees of the other stores when they compete (unknowingly, innocently) with John and his Concord store. 2. As another writer on Yelp noted, the owners own several local carpet stores which operate under different names. I went, by accident, to one of their other stores and got a second quote which was approx $400 lower than the price John, one of the owners of Pacific Carpet provided to me. When I told the "2nd store's" staffer that I received a different quote from a competitor, John of Pacific Carpet, the employee told me that Pacific Carpet owned the "2nd store", and I was asked to please not tell John about the quote because John would likely fire the employee! 3. When I complained to Pacific Carpet about the pricing and that another one of their stores (I did not identify the 2nd store or employee which gave me the quote) gave me a better price, staff refused to honor the lower quote, and then the 2nd store staffer refused to honor its quote out of fear of the owner John. When I asked to talk with John or one of the other owners about the pricing snafu, I was refused access to any of them. 4. I am a former Housing developer, and I used Pacific Carpeting a few times about a decade ago, and I always found them too pricey....better Prices were always available with a little research. I went to Pacific Carpet this time simply because they are local to the property I needed some carpeting for and their regular TV advertising caught my attention. I went to Pacific Carpeting 1st, and as it always has been, their pricing was high so I moved on. Shoot, they can afford to advertise a lot because they gauge the public! As a whole, Pacific Carpet is certainly legit, but they cost too much and they did not honor their other store's quotes...and do not require their other stores to honor their quotes. Just another bunch of greed heads who take advantage when they can. Best advice...research what products exist. understand them, and get multiple quotes. Also, if you deal with Pacific Carpet, try to work with someone other than the owner John....there are other owners to talk to, The extra effort pays off for us, the consumers. It was interesting that when I told the staff that I was going to hammer them on Yelp, they had no concern at all. Good luck with your carpeting or flooring projects.
2 years ago Business Owner Pacific Coast Carpet, Inc. will be celebrating our 40th Anniversary in 2015 ! If we were doing business as described above, I doubt we'd be celebrating a 40th year. However, that being said, on very rare occasions there is that customer you do not wish to work with. Need more be said ??? The only other thing you YELPERS need to do is check out this reviewers other reviews..... Negative Ned !
2.0
2 years ago Yes, I do have a new floor, and it is satisfactory. Those month long periods of time when I heard nothing from Pacific Coast were frustrating, and an update would have gone a long way to assure me. I also had to pay $500. for the tear out of the floor that was not satisfactory.
2 years ago Business Owner This customer has a brand new floor! As usual, a suppliers' claims process is tedious and long. No different here. We responded, proceeded with a claim, and kept this customer in the loop through the entire process.
5.0
2 years ago Jennifer came to my home, did the measure and gave me a very reasonable quote to do the job. She was very professional, won't even sit down on the chair I offered her. She told me that once she reaches her office, she will send me the details in writing, which she did and gave me an appointment for soon thereafter. I was really surprised at how smooth the whole thing went and how reasonably priced they were. The day of the job, there was a little bit of a problem with the first contractor, however, Jennifer and Bob, took over and solved the problem within a few hours. They sent another good contractor at my house to finish the job and the whole job just finished wonderfully and very timely. This most certainly was a very pleasant experience. I would call them again, no doubt, if I had to do my flooring all over my house. Thank you Jennifer and Bob, excellent job!!!! Vina
5.0
4 years ago Pacific Coast Carpet is eminently deserving of its five star rating and diamond certification. They installed laminate flooring and from start to completion, their performance was truly extraordinary. To begin when I visited their store and expressed a strong interest in laminate, the sales person encouraged me to use laminate flooring. Never once did she try to push wood flooring or any other more expensive options. When Don the estimator came to my house, he was friendly, efficient, and explained in precise detail how he arrived at the estimate. Finally Scott the installer was the epitome of professionalism and craftsmenship. He worked diligently and the finished product is almost magical. Plus he liked my cats!! I recommend Pacific Coast Carpet most strongly and enthusiastically.
3.0
4 years ago These guys also own The Just Floors just down the street. They have fair prices on laminate and carpets. I use Pacific to repair vinyl at rentals I own. Also purchase laminate flooring from them at very fair prices.
4 years ago Business Owner Thanks for the review !! Actually we also own Just Floors NOT The Floor Store !!!
5.0
4 years ago My wife and I got wood floor put in last month with Pacific Coast Carpet. While their price wasn't the absolute lowest, it was competitive and with the deals we got through them on area rugs I believe it would've matched the lowest estimate we got from one of those "major" flooring companies. Also, I prefer to spend my money on local family owned businesses. Where Pacific Coast really shined is in their customer service and installation. They were extremely helpful and knowledgeable and had an extensive selection, way more choices than Empire. I highly recommend them and will be using them again when we redo our upstairs carpets. BIG Thumbs Up!
5.0
5 years ago We purchased our floors and carpet from Pacific Coast 8 years ago. When we decided to remodel we went back and Suzi was so helpful, but unfortunately the floor we had was no longer available. So without hesitation we purchased all new flooring from them a second time. The installers were great, they had to figure out a few things because this flooring was thicker than the last. They came up with quick solutions without any problems to make the job work. Our new floors look absolutely beautiful. We couldn't be happier with Pacific Coast Carpet and would highly recommend them to anyone who wants to deal with honest, helpful people.
5.0
5 years ago I am absolutely delighted with the service I received. I am remodeling my kitchen and I did not know which way to go with my floor. I had sample of the granite I selected for my counter tops and Suzie took over from there. We were able to pick out several samples and she suggested I take them home and live with them a couple of days to see what worked. Everyone there was really helpful. Suzie setup an appointment to measure my kitchen and was there on time and had some great suggestions after we selected my flooring. I would recommed them and I will be using them again when I do my carpeting. Sue P
5.0
5 years ago I was in the area and by chance stopped in to Pacific Coast Carpet. The man I spoke with was so helpful that 2 years later when I needed to have carpet installed I remembered the great experience. I set up an appointment to have my house measured and Don (who has been in the business for over 30 years) came by, measured and advised me on carpeting selection. After making a big decision we set up an appointment for installation. The carpet installers were the BEST. Very informative about what they were doing, so helpful and careful in moving the large furniture and then replacing it when they were done-even moving it 2 inches when it wasn't quite right. And doing this all with a great attitude and a smile. They even brought their own vacuum to clean up after they finished. The job took 11.5 hours and they were still cheerful, neat and helpful at the end of a very long day. The carpet looks wonderful and I would recommend Pacific Coast Carpet without hesitation.
5.0
5 years ago Upon walking in to what was a stark warehouse, Suzie greeted me with enthusiasm and was quick to understand my needs. She produced several options for carpeting, including several that I would not have selected. After making arrangements to check 3 samples, she set up an appointment for my project to be measured around my schedule. The guy that came to measure was on time and very quick. After a phone call with Suzie, I dropped by to sign already paperwork and set an installation date. Again, the installers were on time, explained exactly what they were going to do, and worked non-stop. Upon completion, everything was spotless, they walked through their work and made sure I was satisfied. When my neighbor, who is a professional designer, looked at the carpet she commented that I chose well and the installation is the best she has seen in "many years" Between the service from Suzie, the selection, the promptness, quality work, and a price that was equivalent to the big box stores - I would recommend visiting Pacific Coast Carpet for flooring.

Store Information

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SHAW FLOORING GALLERY
1081 Detroit Ave # B
Concord, CA 94518-2411
Hours Mon-Sat 9-5
Sun Closed

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  • Shaw Consumer Credit

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient
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