CARPET OUTLET PLUS, INC

4.4
|
62 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
CARPET OUTLET PLUS, INC 4301 Rosedale Hwy, Bakersfield, CA 93308-6136 661-323-3133 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.4
|
62 Reviews

Reviews


5.0
last week Great team, very clear and friendly. Easy to communicate with and always helpful. The carpet we had installed was perfectly done and quick!
5.0
last month I recently replaced all of my carpets in the house (1800 sq ft worth of carpets). After much research, I decided to buy from Costco. Carpet Outlet Plus is the distributor for Costco -- they are the ONLY distributor in Bakersfield. Carpet Outlet Plus has a great selection of Shaw carpets already in the warehouse. The prices are great because they are not "special order" items and Carpet Outlet Plus was able to buy in great volume at the highest discount level from Shaw! Although you could special order, I was able to find what I wanted from the warehouse. The install team did a great job. They were timely and they were also very detailed oriented. It was obvious that they knew what they were doing and were very experienced. I would recommend buying from Costco with Carpet Outlet Plus as the distributor. Noteworthy, I was a bit concerned during my research because of bad reviews from buying from Costco. That may certainly happen (the bad experience) if you were buying carpet from Costco outside of Bakersfield because Costco uses many different distributors. With Carpet Outlet Plus as the ONLY distributor, I would highly recommend. They are a reputable company with a great staff. The only input for improvement is for the store to call you with a reminder/confirmation that they would be coming the next day or two. I had to call them to confirm. Otherwise, the entire process was flawless and smooth.
5.0
last month Great service, they made picking out my floors very easy. Final product looks great.
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
1.0
3 months ago They used the wrong glue and ruined my flooring. Money down the drain :-(
1.0
4 months ago I've attempted to do business with this company twice and after the first rude encounter I don't know why but I tried again and they have just solidified my ever doing business with them again. I can't believe how rude and unhelpful these people are.
3.0
5 months ago This customer did not leave a comment.
1.0
5 months ago I ordered carpet for 3 bedrooms and laminate to replace an area in my family room that was water damaged. I didn't buy the original laminate from this store. I found the same same laminate when shopping for carpet. It was $1.99 a sq ft. at Carpet outlet. I paid $1.59 from original store. I ordered carpet and asked sales person to check on laminate. She said she called manufacturer and they only had 7 boxes left. I asked to please order but I couldn't install at this time due to carpet cost. I figured I would at least have the flooring. She said it $2.49 a ft even though it was the last 7 boxes available and even though they had exact flooring on floor display for $1.99! I ordered anyway. I asked to please deliver with carpet and other store employee said ok. The carpet came and was installed. The installer did nice job and super clean, except he didn't bring laminate. He said warehouse guy asked if he was taking the laminate too but he said he wasn't installing so he didn't think he was supposed to bring. So I called salesperson and I was told they don't deliver if they are not installing and would not make special trip. Really? It wouldn't be special trip if they would have brought when they delivered carpet they did install. She stated they would not make special trip but would deliver next time they were in the neighborhood. Rude but ok. So a week later I get a call from someone else in store and was advised that I didn't have to wait. They would have warehouse worker deliver. I was happy so I asked if they could please deliver when I was off on Friday. She said no problem. I waited until 1 pm on Friday and no call, no laminate. So I called and was advised the laminate was never delivered to them. What??? So, 3 different people talked to me about the laminate and it was never delivered to them??? I even got a call from one of the laminate installers they use about installing. BS. Either, they sold it, lost it or they decided not to give it me since I wasnt having them install. I paid for laminate and carpet at the same time. So the store employee states I would get full refund and no restocking fee. Why would I pay re stocking fee if the laminate was never delivered to them? I guess because I was advised earlier that I would have to pay the fee if I decided not to take the laminate when I called because it wasn't delivered with the carpet. I did get a full refund but I feel cheated. I'm really sorry I didn't go with G & S carpet. I've learned my lesson. I love the carpet but this was the worst experience. Not nice and not very professional.
1.0
6 months ago I paid for an order of floor material which they agreed to hold until the installers could pick it up. Two weeks later they sold part of it and said it was discontinued and I would have to pick something else. They would not refund my money so I picked a pattern I did not like as well.
5.0
7 months ago I originally went to Carpet Outlet Plus to look at hardwood flooring. After taking samples back and forth, I came across their wood-look tile. I loved the durability and price so ended up with that instead. They were friendly and helpful every-time I went in, but never pushy. I will definitely use them again!
5.0
7 months ago All the people were very helpful and friendly. My sales guy (Mark) was great and my new flooring looks amazing!!
5.0
7 months ago We have trusted Jenn and Walter with our home flooring for the last 5 years, and 4 separate installations. Their customer service is excellent, very responsive over email and phone, so helpful and knowledgable. Walter is a professional installer, such a clean job, no problems, no surprises. I can't recommend them enough!
3.0
7 months ago The selection was good here and the store was set up nicely. The sales floor person was kind of passive aggressive and almost seemed like he wanted us to just buy something or get out. It wasn't overt, but he was definitely not excited to see us. At least he wasn't totally fake. The prices here were about average. Selection was fine. The place was just kind of dark and uninspiring. The moment I walked in, the poor lighting and ambience made me feel depressed and impatient. It is an average store and worth a look. Their prices were competitive.
4.0
8 months ago Went here for wood flooring. Realized it was way above my budget! I appreciated that they went through the options of tile, laminate, etc that all had the look and feel of wood without the cost. Like that I can take 2 or 3 samples home so you can see how it feels I and looks in your room. Everyone was easy to work with. Ordered my laminate flooring for a Saturday installation. Called on the Wednesday before and confirmed. They were here 30 minutes early which I actually glad for. Wanted to have this done early. 8 30 am here, 11:30 ish they were out! room cleaned up, baseboards placed back nicely and nothing to show they had all they're equipment in my front yard. Love the work they did! will definitely be using them for when remodeling our bathroom (next project)...
4.0
8 months ago Went here looking for a deal and found one. I just couldn't convince the wife to take the deal. The staff, including Mark (the owner), were very helpful and nice. I was surprised to see that they had more than just carpet. They have tile and wood laminate as well as the carpet. Whenever I am in need in the future, I will be stopping by to look over their showroom and especially their remnants section in the back (that's where the best deals are going to be.)
5.0
8 months ago Really enjoyed my experience with Carpet Outlet Plus. Danielle was a knowledgable sales person, helped me choose the correct carpet, and found carpet within my budget. I was also given three remnants to take home to see what worked best. Install was timely and the worker was professional. They install on Saturday which worked perfect into my schedule. My house was left clean. Thanks Carpet Outlet Plus for the stress free experience.
5.0
9 months ago We met Greg the first time we walked in the showroom and he treated us like we were family. His knowledge of products was great but more important he chatted with us, listened to what we wanted on multiple visits and then sealed the deal no pushy selling just friendly helping. If you go in the store ask for Greg he'll take great care of you.
1.0
9 months ago Carpet Outlet Plus hires outside contractors to go to your home and install the flooring material you purchase from them, so when the outside contractors came to my home and incorrectly installed my laminate flooring Carpet Outlet Plus put their hands in the air and said that wasn't their problem. They didn't care about customer satisfaction after the sale was made. They continued to be unconcerned when the outside contractors had to come to my home two additional times to correct their terrible work and still my laminate flooring has various parts where it buckles and various major gaps between panels. I do not recommend Carpet Outlet Plus because they are not concerned with their customers after they take their customers' money. And, they obviously contract outside cheap inexperienced laborers and then take zero accountability for their work. That is bad business. I do not trust them. I will never do business with them again and I will discourage my acquaintances from doing business with them, as well.
5.0
10 months ago We went carpet shopping on a Friday, and Carpet Outlet Plus had the cheapest quote along with excellent service. I call that Monday to schedule the installation, and to my surprise they were ready to install the next day! On Tuesday, they arrive on time and are very kind, very professional, and did an incredible job with our 18'x19' living room in just about two hours. My husband and I can't get enough of our new carpet - it's so plush and soft! Thank you, Carpet Outlet Plus!!
5.0
10 months ago This place is very nice!�
5.0
last year My wife and I purchased our first home last summer and it needed several upgrades, one of them being the flooring. We came into Carpet Outlet and were treated like old friends right away! We loved going to the back showroom and checking out all of the different carpet styles. Once we picked out the carpet and padding (with their help) it was easier than ever! Very fast delivery and installation and truly a great overall experience. I highly recommend them for all of your flooring needs.
5.0
last year This customer did not leave a comment.
5.0
last year Great Carpet Store! I have bought carpet from several carpet stores over the years in Bakersfield and had good and bad experiences. My experience with Carpet Outlet Plus was a positive one. Recently they did the flooring in our house in Bear Valley Springs. We went with a darker hardwood laminate in the main areas, and a darker charcoal carpet in the bedrooms. It was nice, I dealt with the owner Mark, and he knows his product well. I have also dealt with Jennifer and she is super helpful as well. The installers that did our job were right on time, and did a spectacular job. The house looks great, and I could not be happier.
5.0
last year Great team, very clear and friendly. Easy to communicate with and always helpful. The carpet we had installed was perfectly done and quick!
4.0
last year We LOVE our carpet. It is so plush, soft, and cushiony. The color and speckling is fantastic too. Carpet outlet helped us pick out beautiful carpet within our budget with decent padding as well. They also didn't even flinch when we accidentally gave them the wrong square footage. They simply re-measured and brought more carpet. Their selection of flooring is large, the people are incredibly nice, and they will work with you to develop a payment plan. We are very happy with all of their services and would recommend them in a heartbeat!
5.0
last year Best place in town!
5.0
last year This customer did not leave a comment.
5.0
last year I have had carpet outlet plus re-floor most of my house now. They did the first install (most of my house!) shortly after I bought my house, and I chose them to come back after a pipe caused some water damage to another floor. On both occasions I was so pleased. From showroom to install they show themselves to be an honest, professional company.
3.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year So extremely happy with my new wood floors that were laid by Heath Dodson. Danielle was amazing to work with as well.
5.0
last year This customer did not leave a comment.
5.0
last year we bought a new house and needed all new flooring. greg was awesome and always helpful and patient. even though there were a couple hiccups along the way they fixed it right away and made things right. and thanks for not minding my son running through the store and "taking his naps" on the carpets. big thanks to greg and to manager mark.
5.0
last year Purchased carpet and tile to be installed at our home work turned out great.. overall experience was great.. thx carpet outlet
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago I looked all over Bakersfield for carpet and laminate flooring before we decided Carpet outlet plus had the best price and Pamela Bennett answerd all my thousands of questions patiently. Our installer Mike Hollamore was punctual and did a great job. When there was a mistake in the order management decided not to charge me for their mistake. I am floored "laterally" at the customer service. I am very pleased with the entire experience.
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
4 years ago My husband and I researched getting nicer quality laminate flooring for about a year and ended up choosing Carpet Outlet Plus. My husband met with Mark when he came out to our home to do measurements and just liked that he was honest and straight forward. Our floors got finished Saturday and we are very pleased with their service, knowledge as well as the price we paid for the product. We received a small discount having a Costco Executive membership, which is plus too (Costco contracts with Carpet Outlet Plus).
4.0
5 years ago Me encanto!!!!
3.0
5 years ago Talk about a comedy of errors. First their sales lady overestimated the amount of Tile by almost 15%. So hauling that around to return it was bad enough. Then their loading crew gave us the wrong grout. The grout we picked was almost $50.00 per box, the stuff we got was $13.00. So after 80% of the job was done, the contractor runs out of grout. So I go back in and the answer is, I'll credit you the difference but you'll have to drive to Home Depot to buy the additional grout. I told them that I now had to do additional sealing which was going to cost around $250.00. No sympathy there, and no offer to make it right either. I then found out that their carpet installer left a huge seam showing in the living room. I brought it to my sales persons attention and they said they would have to call them and then I'd get a call back. That was over a week ago and no return phone call. Just like their ad says, shop and compare because they don't care!
5.0
6 years ago I had been thinking about flooring for a year or so before and investigating options around town i.e. Lowe's, independent installers. I went into this store and was immediately overwhelmed by all the choices: carpet vs tile vs hardwood vs laminate. I went to the tile sale section and the quality and prices were very good. They have a list of independent installers they go with who you pay separately and I was also happy with my installer. The whole process was smooth and I had no problems - I felt the costs for both materials and labor were more than reasonable and I was happy with the outcome.
1.0
7 years ago The good...prices The selection was limited, but good quality. The bad... I had tile installed and the nightmare began. I had just painted my walls and baseboards so that I wouldn't get paint on my new flooring once it was in. Well the installers did everything but tear down my walls. Scuffs, scratches, dirt, grout, you name it it was on my walls. They killed the grass in my front yard because they decided to mix grout and cut tiles in my yard. The worst part was that the tile itself is so uneven and all the sharp edges that were left. I had the manager and the owner come out and I was told that that is how tile is installed and that it looks great to them. So why is it that everyone I know that has tile doesn't have that problem. They still owe me three boxes of tile that they say they do not have in stock and will deliver when they do... 6 months now! Buy if you want, but have them install at your own risk!