CARPET OUTLET PLUS, INC

4.5
|
48 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpet Outlet Plus 4301 Rosedale Hwy, Bakersfield, CA 93308-6136 661-323-3133 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.5
|
48 Reviews

Reviews


5.0
2 months ago The project I needed help with was not an easy one, but that didn't stop the staff at Carpet Outlet Plus. Danielle and Jen went above and beyond to get the flooring I needed ordered!
1.0
3 months ago Communication between employees was poor. One employee was verbally abusive to me. Apparently this behavior has happened before because another employee explained; "that's why the rude employee works outside away from customers instead of inside". Completely unacceptable. I would not shop there again as there are plenty of flooring stores in Bakersfield.
3 months ago In retrospect, I will add that five out of the six employees I interacted with were knowledgeable, professional and pleasant.
5.0
5 months ago Great team, very clear and friendly. Easy to communicate with and always helpful. The carpet we had installed was perfectly done and quick!
5.0
6 months ago Always helpful and i can always be sure the people I direct there will find something they like. Makes my job easier. Fast to load up also.
5.0
7 months ago Great service, they made picking out my floors very easy. Final product looks great.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
1.0
8 months ago They used the wrong glue and ruined my flooring. Money down the drain :-(
5.0
11 months ago We loved our experience with Carpet Outlet Plus. Jennifer was absolutely fabulous and very knowledgable of the products in her show room. The installation was smooth and we're very happy with the end result. Every individual in the show room was so professional. They wrote the book on good customer service. We will definitely use them again.
11 months ago Thank you so much John & Ludie Montoya! You both were such a pleasure to do business with. I'm so happy that you came in today & shared your beautiful before & after pics with me. Your new area rugs that we are making will be beautiful!
5.0
12 months ago All the people were very helpful and friendly. My sales guy (Mark) was great and my new flooring looks amazing!!
5.0
12 months ago We have trusted Jenn and Walter with our home flooring for the last 5 years, and 4 separate installations. Their customer service is excellent, very responsive over email and phone, so helpful and knowledgable. Walter is a professional installer, such a clean job, no problems, no surprises. I can't recommend them enough!
5.0
last year Really enjoyed my experience with Carpet Outlet Plus. Danielle was a knowledgable sales person, helped me choose the correct carpet, and found carpet within my budget. I was also given three remnants to take home to see what worked best. Install was timely and the worker was professional. They install on Saturday which worked perfect into my schedule. My house was left clean. Thanks Carpet Outlet Plus for the stress free experience.
5.0
last year We met Greg the first time we walked in the showroom and he treated us like we were family. His knowledge of products was great but more important he chatted with us, listened to what we wanted on multiple visits and then sealed the deal no pushy selling just friendly helping. If you go in the store ask for Greg he'll take great care of you.
1.0
last year Carpet Outlet Plus hires outside contractors to go to your home and install the flooring material you purchase from them, so when the outside contractors came to my home and incorrectly installed my laminate flooring Carpet Outlet Plus put their hands in the air and said that wasn't their problem. They didn't care about customer satisfaction after the sale was made. They continued to be unconcerned when the outside contractors had to come to my home two additional times to correct their terrible work and still my laminate flooring has various parts where it buckles and various major gaps between panels. I do not recommend Carpet Outlet Plus because they are not concerned with their customers after they take their customers' money. And, they obviously contract outside cheap inexperienced laborers and then take zero accountability for their work. That is bad business. I do not trust them. I will never do business with them again and I will discourage my acquaintances from doing business with them, as well.
5.0
last year My wife and I purchased our first home last summer and it needed several upgrades, one of them being the flooring. We came into Carpet Outlet and were treated like old friends right away! We loved going to the back showroom and checking out all of the different carpet styles. Once we picked out the carpet and padding (with their help) it was easier than ever! Very fast delivery and installation and truly a great overall experience. I highly recommend them for all of your flooring needs.
5.0
last year This customer did not leave a comment.
5.0
last year Great team, very clear and friendly. Easy to communicate with and always helpful. The carpet we had installed was perfectly done and quick!
5.0
last year Best place in town!
5.0
last year I have had carpet outlet plus re-floor most of my house now. They did the first install (most of my house!) shortly after I bought my house, and I chose them to come back after a pipe caused some water damage to another floor. On both occasions I was so pleased. From showroom to install they show themselves to be an honest, professional company.
3.0
last year This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago we bought a new house and needed all new flooring. greg was awesome and always helpful and patient. even though there were a couple hiccups along the way they fixed it right away and made things right. and thanks for not minding my son running through the store and "taking his naps" on the carpets. big thanks to greg and to manager mark.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
4.0
3 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
5 years ago Talk about a comedy of errors. First their sales lady overestimated the amount of Tile by almost 15%. So hauling that around to return it was bad enough. Then their loading crew gave us the wrong grout. The grout we picked was almost $50.00 per box, the stuff we got was $13.00. So after 80% of the job was done, the contractor runs out of grout. So I go back in and the answer is, I'll credit you the difference but you'll have to drive to Home Depot to buy the additional grout. I told them that I now had to do additional sealing which was going to cost around $250.00. No sympathy there, and no offer to make it right either. I then found out that their carpet installer left a huge seam showing in the living room. I brought it to my sales persons attention and they said they would have to call them and then I'd get a call back. That was over a week ago and no return phone call. Just like their ad says, shop and compare because they don't care!
4.0
5 years ago This customer did not leave a comment.
1.0
7 years ago The good...prices The selection was limited, but good quality. The bad... I had tile installed and the nightmare began. I had just painted my walls and baseboards so that I wouldn't get paint on my new flooring once it was in. Well the installers did everything but tear down my walls. Scuffs, scratches, dirt, grout, you name it it was on my walls. They killed the grass in my front yard because they decided to mix grout and cut tiles in my yard. The worst part was that the tile itself is so uneven and all the sharp edges that were left. I had the manager and the owner come out and I was told that that is how tile is installed and that it looks great to them. So why is it that everyone I know that has tile doesn't have that problem. They still owe me three boxes of tile that they say they do not have in stock and will deliver when they do... 6 months now! Buy if you want, but have them install at your own risk!
4.0
9 years ago Good Selection! Carpet Outlet Plus has a wide variety of flooring to choose from. They staff is very helpful and willing to work with you. Their pricing is not bad either. They just need a better payment plan.