MCCULLOUGH'S FLOORING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
McCullough's Flooring
4400 N Belt W, Belleville, IL 62226-5280
618-234-5005
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Dennis C.
4 months ago
After Jen helped us in the store she visited our home to estimate product we need. We have done a lot of renovations lately, and Tom was the absolute best we have ever had to lay our flooring. He worked alone and did a wonderful job. You could set your watch by how he scheduled his day. When he finished each day, everything was picked up. When our flooring was done, everything was cleaned up. Thanks to Jen and Tom for a job extremely well done! We will be back!
5.0
alicia s.
4 months ago
Excellent service from the time of carpet selection to installation!
5.0
Nick T.
5 months ago
McCulloughs flooring was who we chose to install carpet into our house prior to moving it. They worked around our closing date and move in date to ensure the flooring was ready prior to us moving in. Fast forward two year later the carpet we purchased had a manufacturing defect and the manufacturer failed to inform the store. We called McCulloughs flooring and let them know what was happening. The carpet was replaced under manufacturer warranty and McCulloughs flooring took it upon themselves to require the manufacturer to upgrade our carpet due to the lack of notification from the manufacturer of the defective carpet. The replacement carpet came in, we were immediately put on the schedule and the installers did an amazing job during installation. The installers were professional and extremely hard working. I believe the installers we had were Nick and Kevin. They were great guys and they commented on how they enjoy working for McCulloughs flooring. We will ABSOLUTELY be using McCulloughs flooring for future flooring needs. I have zero complaints. Every person we dealt with from the store owner, sales and installers were amazing. Thank you McCulloughs flooring !!!
5.0
Brian W.
5 months ago
Excellent customer service
5.0
Jeff H.
5 months ago
McCullough's has a great selection of flooring and wall tile products. I've used them for multiple floor installations over the years and a recent kitchen remodel. Their installers are very professional and do great work. Their store staff have always been friendly and helpful. Happy to support a local business that has consistently provided good service!
5.0
Elaine H.
5 months ago
We have used McCullough's for years in our home. Always great service and installation. I would highly recommend.
5.0
Carol M.
7 months ago
I had the privilege of working with Amanda at McCullough’s Flooring & outlet in Belleville. Our experience was wonderful. They truly treat you like you’re their family. We replaced our 23 year old carpeting throughout our home. Amanda shared her expertise with not only the carpeting but assisted in coordinating wall color with my furniture samples. She also helped coordinate other flooring samples for future projects. They went above and beyond to make this a fun enjoyable experience. We had the opportunity to meet her mom and dad as well through this process. Their installers were great to work with. I honestly don’t think 5 stars is enough. I highly recommend them. You won’t be disappointed. Thanks again to the McCullough group. We absolutely love our new environment. The Musser’s
5.0
Peter T.
8 months ago
I felt like Jim treated my home like it was his own!!
5.0
Trudy M.
8 months ago
From the very beginning of the process our experience was amazing! Jen was very helpful and worked with us even though my husband and I were out of town and could only communicate through email and FaceTime. My daughters were able to meet with Jen and select the flooring for our home that met our needs. I have already recommended McCullough’s Flooring to neighbours and family members. Also, Joel and Billy were very professional and did a wonderful job making our home look great!!
5.0
Michelle L.
8 months ago
McCullough's did a great job in our basement! Amanda was wonderful to work with and we will go back when we tackle our next floor project. Thank you to everyone that helped make our basement great!!
5.0
Ron C.
8 months ago
Amanda and McCullough's Flooring were a pleasure to work with and did an amazing job. Everything was on schedule and everyone was so professional.
5.0
Rachael D.
9 months ago
They did an excellent job making sure our flooring was done correctly and beautifully. You can tell they really take pride in doing their job well.
5.0
Debby W.
9 months ago
The folks at McCullough's are simply the best!! Design support and wonderful flooring options at prices within your budget...who can ask for more? Won't go anywhere else for flooring! For real!!
5.0
Debbie C.
11 months ago
I purchased the Vinyl Plank flooring and it is the best flooring I’ve found. Also Robin and the installers were amazing throughout the whole process. I would highly recommend this business for all your flooring needs. Also excellent customer service. 5 stars and beyond. 👌
5.0
JoAn S.
12 months ago
Highly Recommend, Tracy and Amanda were very helpful with our remodeling, Lovely ladies and were a great help in picking out carpets, flooring, countertop, and awesome tiles for our backsplash. They kept us updated on the status of our projects. Installer’s were awesome, both in the countertop, and the flooring. Fast and knowledgeable in the work they did. We’re Very happy and satisfied.
5.0
Sharon P.
12 months ago
5.0
LeAnn O.
last year
Russ and Tracy at McCullough's Flooring are the best. My company owns office buildings in O'Fallon, IL and we have been a customer of McCullough's for over 20 years. Their team is very professional and always provide topnotch installation. I have had some very short time crunches for remodel jobs in which Tracy and Russ have always helped me get the work done. I appreciate them A LOT!
5.0
Linda M.
last year
Robyn O'Donnell helped us select a bathroom floor and hardwood for our foyer. The installation of both went very well and we are so pleased with our new floors. The installers for the hardwood especially were extremely professional, efficient and completed the job much faster than we expected. I'd recommend McCullough anytime and have used them before for carpet and sheet vinyl.
5.0
jason h.
last year
5.0
Gary Y.
last year
A very pleasing experience the entire staff , Terri our salesperson , The installers were exceptional. There was a problem with locking system on the flooring we chose , the installers pointed it out immediately. The owner came to our house and offered us a better in stock product at no additional cost . Very happy with the entire experience.
Anonymous
last year
We stand behind our products! Problems can happen, however we will do everything we can to make it right. It was a pleasure working with you. Thank you for trusting us in your
5.0
Mary G.
last year
Worked alone and diligent. Very professional and helpful information provided throughout the job. Very satisfied with the results. Thank you very much!!
Anonymous
last year
Thank you for your business. We appreciate you!
5.0
jason h.
last year
The flooring ended up very much exceeding my expectations. The team was very prompt and did a great job of communicating any issues they encountered.
Anonymous
last year
Thank you for your kind words!
5.0
Ashley H.
last year
Justin is great to work with! He deals with providing 3-4 quotes, and answers all my questions in a timely manor. We will definitely be recommending them to everybody! Thanks Justin!
5.0
Christy H.
last year
McCullough’s took excellent care of us, from Amanda’s help choosing product (chevron stairs for the win!), to the quick and professional installation. We are so happy with the result!
5.0
Beverly P.
last year
Excellent work, prompt, clean, professional & friendly. I highly recommend McCullough’s! 🤩
5.0
Jay S.
last year
Our experience with McCullough's Flooring was very positive from beginning to end. Everything was done in a timely manner and done well. The in-store personnel were very helpful and courteous as decisions were made to start the project. The installers (Jim and George) did excellent work, going above and beyond what was required. When unforeseen structural problems came up, references were provided for repair and they responded quickly and efficiently so that the project could resume in a timely manner. We could not be more pleased with everything.
Anonymous
last year
Thank you Jay! We appreciate your business!
5.0
Wonda K.
last year
We hired McCullough to replace the carpet with eliminated floor we could not be happier with the service that we received. From the sales person Jen to the installer's George and Jim they were wonderful to work with. They got it done in record breaking time they cleaned up after themselves. They replaced the kitchen, living room, two bedrooms stairs and our foyer. My husband and I are completely satisfied we would highly recommend the McCulloughs Flooring.
5.0
Josh K.
last year
I needed flooring done through half my house badly. Their reviews grabbed my attention. Everyone from start to finish was absolutely amazing and a pleasure McCullough. They have a huge selection. My floors look amazing and I love them and so does anyone else who comes in my house. I'd absolutely recommend them to anyone looking for a top quality and professional flooring company who is so easy to work with, shows up when they say they will, has great communication and their main goal is for you to be on cloud 9 and loving the work they did. Thank you to all of you at McCullough's. You're the best.
Anonymous
last year
It was a pleasure working with you! Thank you for your kind words.
5.0
Sarah B.
last year
We recently replaced the carpet in our living room with hard wood to match the dining area and entryway. I'd heard good things about McCullough's prior to deciding to use them for the job but "good things" is a severe understatement. Tom and the gentleman helping him were not only very friendly and professional, but also clearly knew what they were doing. The amazing attention to detail resulted in a room that looks like it has always been there rather than an after thought. I'm not the best with names and made it a point to call to specifically obtain his name for future jobs in our home. Our floors look AMAZING and I cannot be happier with the result. Thank you both SO MUCH!!!!!
5.0
Roman C.
last year
We absolutely love our new flooring from McCullough's. Terri was amazing to work with. She listened, answered questions thoroughly, and made wonderful recommendations. The amount of flooring on display and the sizes of the samples were great. Thomas did a great job installing our floors. His attention to detail and willingness to go above and beyond was very evident. You can tell he takes great pride in his craftsmanship. From start to finish it was a pleasure to work with Terri (sales) and Thomas (installer) at McCullough's Flooring and we will definitely be back for future projects.
Anonymous
last year
Thank you Roman for your kind words!
5.0
Jessica L.
last year
Justin has been fantastic to work with. He provides quick bids, competitive prices, and quick turn around times! Thank Justin for all you do.
5.0
Glennon S.
last year
Its a great new showroom. It goes with great service and quality products. I've used them for 30 + years. I've never been disappointed in their work. Give them a try.
5.0
Carrie S.
last year
I highly recommend McCullough's Flooring. Not only are they local and family owned, but they will make any Pinterest board come to life! After purchasing a new home, I spent hours day dreaming about my dream home, during the weeks between our closing date (which included what flooring would look perfect with our décor and style). I pinned many ideas to my Pinterest board. The staff at McCullough's were welcoming and the staff was amazing at matching my design ideas with products. They also suggested a few that coordinated perfectly! From design, to purchase to installation, this business is unmatched for all of your flooring needs!
5.0
Sharon R.
last year
Words cannot express my appreciation for the excellence in service given by Russ & Tracy McCullough for all flooring needs. I have dealt with them now for about 20 years in everything from wall to wall carpet throughout the house & basement, ceramic tile in the kitchen, porcelain tile in all bathrooms & basement areas and finally hardwood throughout the house. They have even come to my rescue for unexpected emergency water damage too. They have an excellent helpful staff as well as expert, conscientious installers for every product (such as Billy, Joe, Brandon, Jason, Frank, & others to name a few). I have dealt with McCullough’s back when they were on West Main Street as well as their present location. They have never changed in quality or excellence of service in all these years. If there is a problem, they will make it right and will deal with Companies until satisfaction is achieved. I cannot thank them or praise them enough for the wonderful work they have done for us. I would not go anywhere else!
Anonymous
last year
Thank you so much for your kind words. We truly appreciate your business and friendship over the years. Always a pleasure to work with you and Jim.
5.0
Joel R.
2 years ago
Nice selection, very friendly and helpful staff.
Anonymous
2 years ago
Thank you, we appreciate your feedback.
5.0
Todd R.
2 years ago
Prior experiences with other flooring contractors have left me frustrated with either the sales process or the quality and attitude of installers. I decided to try McCullough's because the installers are employees and not contractors. Contractors rush in and out as quickly as possible to move onto the next job and leave things like caulking in the hands of the homeowners and show little respect for walls, etc. Mark and the installation team treated my project like it was their own home. They were timely each day and worked non-stop while showing craftsmanship on things that I might have missed while also being responsive to things I did point out. I'm happy that I took a chance on McCullough's. After many flooring projects over the years, this was the first time I've been pleased.
Anonymous
2 years ago
Thank you Todd! We appreciate your review. I’m so glad we were able to meet your expectations. We are proud of our staff and appreciate your business!
5.0
Blaide D.
2 years ago
Excellent Customer Service
Anonymous
2 years ago
Thank you!
5.0
Sue G.
2 years ago
I highly recommend McCullough’s. Jen was very helpful in helping me find someone to repair my ripped up carpet. Mike Mitan did a fantastic job! He is a perfectionist & it shows in his work.
Anonymous
2 years ago
Thank you for your review and recommendation.
5.0
debbie s.
3 years ago
Anonymous
2 years ago
Thank you!
5.0
J M.
3 years ago
There are really no words truly good enough to describe the experience we have had with McCullough's Flooring. I reached out to them a few months ago and was put in touch with Jen Joyner. From the minute we spoke I knew we had the right company for our project. We have 12 year old existing hardwood in some areas of our home and were ready to have the rest of our home done with the same hardwood throughout. Jen came to our home, measured our existing spaces and took a plank of our existing hardwood. Jen did all the foot work in contacting the company and to our delight they still made our hardwood and the milling process has not changed...We were scheduled promptly based on our "special order" arrival and they did not disappoint. Right on time. The installers Joe and Bill came out for our install. Professional, prompt, kind and courteous. They made the tear outs painless. The installation of our new hardwood to our existing hardwood can only be described as the 8th wonder of the world! I can unequivocally tell anyone that McCullough's Flooring, Jen Joyner, Joe and Bill have been amazing to work with and they do amazing work! THANK YOU all for your part in making our house a home!
Anonymous
3 years ago
Wow, thank you Jennifer! We really appreciate you taking the time to leave such a detailed review. You are a perfect example of why we love what we do! We are very proud of our team and can't thank you enough for your kind words about Jen, Joe and Billy. Thanks again, we truly appreciate your business!
5.0
Luanne K.
3 years ago
I am very happy with our new flooring. Jennifer guided us to the right kind of flooring for our needs. Jason and his coworker did an excellent job installing the floor. They were quick, efficient and friendly. From placing our order to installation everything went smoothly. This is our second experience with flooring from McCullough’s Flooring, we will definitely buy from them again.
Anonymous
3 years ago
Your bedroom looks lovely! Thank you for your repeat business, we truly appreciate it!
5.0
Debbie A.
3 years ago
Found just what I was looking for
Anonymous
3 years ago
Awesome, so happy to hear!!
4.0
Matte G.
3 years ago
Anonymous
3 years ago
Thank you!
5.0
Frederick W.
3 years ago
The two men that came to my house to do The flooring did it excellent job and very professional and friendly
Anonymous
3 years ago
Thanks, we appreciate your business!
5.0
John S.
3 years ago
A friend recommended that we call Chris Parciak for new flooring. He showed up on time, explained the pros & cons of the different types of floors, & sent us the estimate immediately. He was never pushy & didn't steer us to any particular product. Billy & Joe did the install & their craftsmanship is second to none. These gentlemen treated our home as if it were their own. We highly recommend McCullough's for your flooring needs!
Anonymous
3 years ago
Thank you so much for your business and recommendation!
5.0
Laura K.
3 years ago
We purchased tile for our patio and they were very helpful in assisting us in our selection and provided great customer service.
Anonymous
3 years ago
Thank you Laura! The pictures of your finished patio look fantastic! We appreciate your business!
5.0
Matthew L.
4 years ago
Anonymous
3 years ago
Thank you!
5.0
Reed N.
4 years ago
5.0
BOOM F.
4 years ago
5.0
Eddie H.
4 years ago
4.0
Sylvester J.
4 years ago
5.0
Pete M.
5 years ago
Excellent 👌👍😀
Anonymous
3 years ago
Thanks Pete, we appreciate your business!
5.0
jen j.
5 years ago
I had a Shaw Nylon carpet installed throughout the main areas of my home. The installers did an amazing job, and the look is beautiful!
Anonymous
3 years ago
Thank you, we appreciate your business!
5.0
Emily P.
5 years ago
I recently had my carpets cleaned by this company and they did absolutely amazing. There was an old Koolaid stain that I thought would never come out, but thanks to Freedom (the cleaner) it came out no problem! 5/5 would recommend and will definitely be contacting them for any future cleaning.
Anonymous
5 years ago
Thank you Emily!
5.0
New N.
5 years ago
Thank you Russell, Tracy, Jen, Jake, and Mark. I love my new carpet. You guys are awesome and everyone was so nice and helpful. Will be doing kitchen and bathroom flooring soon! No hassle and so professional! 😄☺
Anonymous
5 years ago
We appreciate your business and look forward to working with you again, thanks so much!
5.0
Laura H.
5 years ago
Thank you so much Russell, Tracy, Jen, Jake and Mark for everything. Carpet looks great and I love, love, love it! So professional and helpful! I'll be in touch for my kitchen and bathroom flooring soon!
5.0
Jane W.
5 years ago
Last week Jerry and Mike from McCullough's installed carpeting in our basement. They did an awesome job and went out of the way to fix the obstacles our basement presented. I would highly recommend them to others!
5.0
D V.
5 years ago
Wonderful service! Chris is fantastic to work with!
Anonymous
5 years ago
I'm glad you had a great experience. We are very proud of our team, thanks!
5.0
Rick T.
5 years ago
Helpful people decent prices
5.0
crystal S.
5 years ago
5.0
Steve D.
5 years ago
One year ago we purchased our carpeting from this fine establishment. Dennis was our salesman, a more knowledgeable person you will not find, He's been in the business along time. The manufacture, Shaw, recommends cleaning every 12-18 months so we stopped in to see Erin to set up our first cleaning. She sent Devon out with their newly acquired truck built just for cleaning floors. They even brought the water (the other guys don't do that). Devon was very professional and did an excellent job. We had the other guys out before to clean the carpet we had previously, but this was a far better experience and we are very satisfied. Hats off to the fine folks at McCullough's!!
5.0
Dee R.
5 years ago
5.0
Eddie H.
6 years ago
Check out their NEW SHOWROOM! Family Owned & Operated since 1991 ... Russ & Tracy run a World-Class Operation! McCullough's Flooring has a Great Selection of Flooring, Carpet, & Tile! Recently they added carpet cleaning & granite countertops to their arsenal of products & services Voted #1 Flooring Store & #1 Carpet Cleaner in the Belleville News Democrat Readers Choice Edition
3.0
Cara S.
6 years ago
5.0
agriffith628
6 years ago
McCullough's did an excellent job cleaning our carpets! We have two little boys and let me tell you they can ruin carpet! But after Don left they looked brand new again! I purchased flooring from McCullough's six years ago and I was excited to find out that they now clean carpet! I would recommend them to anyone that needs floors or carpet cleaning!
5.0
Amanda G.
6 years ago
McCullough's did an excellent job cleaning our carpets! We have two little boys and let me tell you they can ruin carpet! But after *** left they looked brand new again! I purchased flooring from McCullough's six years ago and I was excited to find out that they now clean carpet! I would recommend them to anyone that needs floors or carpet cleaning!
Anonymous
6 years ago
Thank you so much for your review and kind words. We appreciate your continued business!
5.0
Amanda G.
6 years ago
5.0
Al P.
6 years ago
5.0
Renea D.
7 years ago
McCullough has provided flooring solutions for our home for the past 15 years. The costs are comparable, their installation and clean up is spectacular and their products are superior. My husband also uses them for his business needs as a commercial builder. Great team! I would recommend them to anyone.
5.0
LeAnn O.
7 years ago
We have been doing business with McCullough's Flooring for over 15 years. Russ, Tracy and their team always perform professionally and their knowledge and quality of work is second to none.
McCullough's F.
7 years ago
Thank you for all your business, your continued support has helped us become the company we are today. We look forward to working together for many more years.
5.0
Connie M.
7 years ago
Kristi and our installers from McCullough were the best! Our new bathroom and tile work and our new flooring are absolutely gorgeous! The products are excellent, their service was friendly and the workmanship was amazing! Thanks!
McCullough's F.
7 years ago
Thank you Connie!! We appreciate your business and are so happy that you enjoyed your experience with Team McCullough. We always love pictures of the finished project!!
5.0
J G.
7 years ago
If you want your flooring needs taken care of by true flooring professionals, you want McCullough Flooring. I got three bids for an April, 2017, project budget 16 K for whole house, including basement, and McCullough was very competitive and honest, which is much, much more than I can say about the others, who just weren't that honest. Either key points were left out of the bid, or they showed up with a van of limited flooring samples and couldn't confirm they could get the product....what a waste of my time. It's like I said. Go to McCullough for a flooring project done right the first time.
McCullough's F.
7 years ago
Thank you so much for taking the time to leave such an awesome review!! We are so glad you enjoyed your experience. Thanks again!!
5.0
gso_irish
7 years ago
The sales person was very knowledgeable and professional. She had everything laid out when we arrived and had several options. Also the installers were some of the best I have ever seen. Their work was very clean and detailed. Our expectations were high and they didn't disappoint. Very happy customer our house looks amazing.
McCullough's F.
7 years ago
Thank you so much for your wonderful review!! We are thrilled that you enjoyed your experience and we were able to meet your expectations, thank you!!
5.0
kim s.
7 years ago
Although we initially had some challenges on matching our existing flooring and the project took much longer then expected, the owners took the time to meet with us personally and ensure we were satisfied with the work being done. The end result looks great, I would recommend to others based on customer satisfaction and quality of work.
5.0
dori57
8 years ago
We are very pleased with our floors! Thanks to a wonderful craftsman as Joe !! The vinyl wood planks are beautiful, thank you Kristi! We will recommend you for sure!!
McCullough's F.
7 years ago
We are so glad you are happy with your new floor!! It looks great! We are truly grateful for your business.
5.0
dmroper28
8 years ago
We are very happy customers! Dennis was very knowledgeable in helping us to choose the right carpet. He was helpful but not pushy! Justin and Brandon laid the carpet. They were courteous, efficient, and skillful with their jobs! They vacuumed and left the room beautiful and ready to use! Thank you McCullough's Flooring. I will be recommending you to others!
McCullough's F.
8 years ago
Thank you so much for the review. We are very proud of our staff and so thankful for your business!!
5.0
Molly H.
8 years ago
We recently used McCullough's for the flooring in our new home as recommended by our builder. I must say I was absolutely blown away by the customer service we received from them. Our salesperson, Nikki was amazing! She not only has an awesome personality that makes picking out flooring a delightful experience but she was also wonderful at leading us in the right direction, giving us ideas, as well as her professional opinion in areas we were not familiar. Dale was also great, he always went out of his way to help us in any way possible; even dropping flooring samples off at our house for us to look at. The installers were super nice guys and they did an awesome job. If you are in the market for new flooring, I cannot say enough good things about this company. I have recommended them to family members who are already using them and have had the same pleasurable experience.
McCullough's F.
8 years ago
Thank you so much for the review and the photos. Your home is absolutely beautiful and we are so grateful to have been a part of it. We truly appreciate and value your business.
5.0
stanrita
8 years ago
They installed both kitchen and bath flooring and carpet through out the house. We feel the products themselves are exactly what we wanted and we love them. The whole team was so nice, respectful, and courteous, The sales person was nice and willing to work with our budget. The installers were great; on time and cleaned up after themselves. I would highly recommend this company for your flooring. We couldn't ask for anything better. An A rating
McCullough's F.
8 years ago
Thank you so much for your business and taking the time to submit your review.
5.0
Jim B.
8 years ago
If you are serious about your flooring, here is the place.
5.0
Barb G.
9 years ago
Beautiful carpet..had problem and they were out to fix right away. Friendly to work with.
5.0
Theresa H.
9 years ago
I have purchased flooring from McCullough's for over 20 years. They have a beautiful showroom with many options to choose from. Their sales staff is very knowledgeable and friendly. I wouldn't shop for flooring anywhere else.
1.0
Rick L.
9 years ago
It's always bad business to to have to talk down your competition. Its classless. That's exactly what they did. would not recommend this place. you will be better off shopping at home Depot or lowes. muchbetter prices and don't let them fool you about quality of the big box stores. as long as you don't buy the .69 a sqft. floor you will be fine. they have great products.