THE BARTON CO. CARPETS

4.6
|
122 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Barton Co. Carpets 12202 Bulverde Rd, San Antonio, TX 78217-2306 210-655-8269 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
122 Reviews

Reviews


1.0
3 months ago It's been 2.5 years since we had our flooring done and I'm finally almost calm enough to share my experience. Glen flat out lied that our quote included baseboards when i told him that a lower competing written estimate included baseboards. The work started weeks after they said it would start and took weeks longer, with only 1 person showing up 3 or 4 hours a day for the most part, and another helper sometimes showing up. The workers did work hard, it was just obvious that the company did not manage their workload well. If the company was upfront about how long it would take, it would be one thing, and we could have planned around it, but we were holed up with our 5 cats in one room for 1.5 months at least. The work involved approximately 600-800 sq ft, if that, of replacing carpet with tile on the first floor. I understand the floor had to be leveled, but that amount of time was ridiculous, and the constant lying about when the project would wrap up. Admittedly, my husband was too nice when dealing with Glen.
5.0
12 months ago experience has been a 10 so far!!
1.0
12 months ago Great Service Great Product Great installers Fast and cleaned up when they were done Moved my furniture with great care Thank You and will use you again
3.0
12 months ago I was unhappy with the grade of carpet received. I was assured that the same carpet I had installed in another property would be used. However initial impressions are that this carpet, while the same color, is of lower quality than expected (i.e., shorter thread and lower quality backing than what i recall from last time.) While it is for a rental property, my policy has been to put a little better quality in my properties. A point I've had to reiterate multiple times to the salespeople there. I didn't notice the disparity in the carpet until it was too late, but for the price quoted I was expecting something more than 'rental grade' . That all said, I was very gratified that I was contacted when an earlier opportunity to install the carpet came up and luckily I was able to support the short notice call. Thanks much for that consideration.
4.0
last year Great job, on time, professional team. Will use this company when needed, and will happily refer others that need flooring. Return business is the best referral! Thanks.
5.0
last year Great service. Looks out for details and is very interested in customer satisfaction.
5.0
last year nice work. Fast and efficient
3.0
last year Not particularly satisfied with the end product.
4.0
last year The installers left a mess in the bathrooms and tile areas. The carpet was not vacuumed, there were small pieces of carpet and foam padding all over the place including the yard.
5.0
last year You guys did a fantastic job in such a short period of time! I really appreciate the communication and flexibility of your team. I highly recommend Barton's if you're looking for a high quality carpet installation.
5.0
last year Barton carpet did a wonderful job on my floors. It was done in the time that was quoted and worked very hard to get me in to convince us. Thank you
4.0
last year Overall the installation was good but the workmen were in hurry to finish as it was near 10:00pm when they completed their work. Beautiful carpet at great price!
5.0
last year Everything was per our arrangement. Good job.
5.0
last year Sales Rep. Glen Fuller was very helpful and Tony Torres (installer) was meticulous. Finished vinyl floor was perfect, and carpet stretching did the trick with the worn carpet edge. Thanks!
5.0
last year Very happy. Easy transaction.
4.0
last year Initial communication with office is good, and installation team (different people) is good. But it would be nice to have communication with office during/after installation.
5.0
last year Great job! I appreciate your timeliness and workmanship.
5.0
last year Mark was great and timely on everything.
4.0
last year The quality of the wood laminate seems to be excellent-5 stars for that- although we were already moved out and got to walk through the house a couple of times after the work was done- so I can't give a thorough review on the longevity of the work. The customer service was 3 star, they asked me to take measurements over the phone and I told them I'd be more comfortable if they sent someone to do it. The guy who did the work didn't speak English so I had to call the office if I needed to relay a message to him. I asked when the work would be completed (as I had two young children in tow and was trying to make plans to entertain them outside the home since we had already moved out of our home). He told me that the work would be done by a certain time but then he took an almost three hour lunch break so the work took almost three hour longer than he said and did not apologize for the delay- nor had anyone else apologize.
5.0
last year Very satisfied with the flooring job. Went above and beyond.
5.0
last year Great service! Great Quality!
5.0
last year Very professional and very efficient. Would recommend and would use again. Great work.
5.0
last year The technicians won this company my rating. The sales rep was great, but I was very impressed with the techs, they were extremely polite and courteous.
5.0
last year Robert Guerra was awesome as usual!
4.0
last year Great
5.0
last year Love the quick installation and professionalism. The carpet and Flooring in the bathrooms look amazing!!!!
5.0
last year very Professional and did an outstanding job.
1.0
last year This Company (Barton) was recommend for shower repairs I was needing done, the gentleman was very polite and set us up with a contractor to do repairs, although I didn't get the name of the contractor, he was very arrogant and told me we needed to replace the whole bottom of the shower. When I told him that wasn't in the contact he decided to do what he wanted and just caulk the corners without advise from Barton. The workmanship was bad and the caulk didn't even match. After leaving his worker there, he never showed hack up to check anything. Caulking was left on shower doors, frame and floor of bathroom. I will never use this company again NOR advise anyone else to. They charged me for the work, with no warranty.
last year The Barton Co. Carpets was hired to clean up the bottom and part way up the wall of the master shower and re-grout the floor area only. After arriving, the installer determined that the previous grout was epoxy grout and that we could not just re-grout the floor without replacing the shower floor. We cleaned up and caulked as best we could. The homeowner was not charged for this service. Our estimates have a disclaimer about unforeseen problems arising after work has started and may require additional charges and the owner did not want to replace the floor at this time. Submitted: 05/26/2017
2.0
last year The workers did not show up at the scheduled time. I called after an hour past the scheduled time and was promised someone would arrive within the hour. That also wasn't true. I had to call a second time hours later. That is when I found out the crew had gone to the wrong job before mine. It took them 6 hours after the scheduled time to finally arrive at my home. The actual work was good.
5.0
last year They arrived at the expected time, worked quickly and the carpet looks great.
4.0
last year Thank you. The work was done extremely fast. My home looked beautiful and better than when I purchased it.
5.0
last year I was impressed with the work that Barton Carpets did for us. Keith worked with us and kept us informed of the progress and timeline. Pablo and Julio did an expert installation without damaging any of our furnishings. The company was willing to work with us on installing some of our old carpet at our son's house, which went very well. Thanks for the great service. Jack
5.0
last year Installer Matt Cece was great! He had us in mind the whole time he was installing and related any thoughts or comments that would make the floor look good. Feel free to use us as a reference. Doug Meiske
5.0
last year Fast install, beat estimate and great workman ship
5.0
last year Very easy to work with. I have used you before and will continue to recommend you to others.
5.0
last year This customer did not leave a comment.
4.0
last year Would like a mailed bill. It goes into junk mail and I don't see it. Then I have to print it. Then mail it in my envelope. But your work on the carpet was great.
4.0
last year Great sale representative, good service
4.0
last year A mess was left and a light broken...I cleaned up the mess and a team was sent back out to fix the light...need improvement on communication
5.0
last year *
5.0
last year It was great to work with Armando at Barton carpet. He he was there and involved from start to finish. I would highly recommend this company for your flooring needs.
5.0
last year Best flooring, and the nicest hard working installers.
5.0
last year Competitive prices, very professional, and they take customer service seriously. I will most definitely recommend to their service.
4.0
last year Good job. Install took longer than communicated.
5.0
last year They did a great job. Love the new carpet
5.0
last year Great customer service, great price and fast installation. Would definitely recommend Barton to friends and family.
1.0
last year Barton flooring did some tile work for me a few months ago the work was horrible, I actually got them in as I had done some myself but i wanted it finished faster, these so called professionals work was awful, not only that, the guy George would say he was coming and not show up or answer calls. After calling the office multiple times we were told he would be coming and never showed up. This went on weeks and finally we were given a partial refund and they never finished the work.
last year We are sorry that you encountered problems with our installer. After repeated attempts to rectify the problems the customer agreed to a reduced labor charge. We have discontinued using the installer for any future projects.
4.0
last year Happy with the carpet and service. Was told someone would come by to see if carpet connecting to tile could be improved. Hadn't happened yet.
5.0
last year The technicians were kind and professional, worked quickly, and did a wonderful job. We're very pleased with the outcome.
4.0
last year Armando was very friendly and helpful
5.0
last year Great service.
5.0
last year Great service and workmanship and knowledgeable staff at an affordable price.
5.0
last year Amazing attention to detail from the razor straight lines of the tile to the transitioning thresholds.
5.0
last year Robert is always great to work with! Very dependable and always shows up on time--if not early!
5.0
last year Excellent job at a fair price
5.0
last year Amazing quality and workmanship! We updated our flooring from 15yo carpeting and tile mix to a ceramic wood-plank flooring. Originally, we had the living room, hallways, and one bedroom replaced with the tile. However, we were so impressed with Barton's, that we had them come back out and install the tile in the dining room, kitchen, and utility room and re-carpet our other three bedrooms. The process of picking the flooring (tile and carpet) was easy as they walked us through each step. Installation of the carpeting was completed in only a few hours while the tile of course, took longer due to removal of old tiling and the process of laying the tile. The tile lines were as close to perfect as they could be and the attention to detail was impressive! All-in-all we had approximately 1300sq foot of tile and 400sq foot carpet installed and I can hardheartedly recommend this company for your flooring needs!
4.0
last year UPDATE FIRST: The day after I left the below review, Robert called me from Barton and left me a message apologizing for the service I received; no strings attached, just an apology and his number if I wanted to speak with him. Well, about a week later no one had ever even called back or showed up when scheduled from FOUR other carpet companies in town, even after repeated calls to them. So, I called Barton back up. Long story short, he was very apologetic and took great care of us, handling all the communication personally. After dealing with him, I'm convinced the original issue was a communication problem with one of the employees, but at this point and in light of the efforts Robert made to make everything right, I'm willing to consider that closed and done with. In conclusion, I'd say give them a call, and if you have any issues then go direct with Robert. You just might find it's worth your while. ORIGINAL REVIEW: Called Barton to schedule a walkthrough and quote for carpeting some bedrooms. At the time, they stated they could beat anybody's price, which usually turns out to be an interesting statement in my personal experience. Anyhow, they came out a couple days later, as scheduled, took measurements, and brought out their carpet samples. The only samples they had were approximately bathroom floor mat grade, so I asked for a quote on that (primarily out of curiosity) and an additional quote for something a bit more plush, as I wanted to do the bedrooms up right. I told the estimator that a bit more expensive was fine, as I was shooting for higher quality. As he was leaving, he told me I'd have the quote that afternoon. Immediately after he left, I shot a quick clarification to his cell via text (taken from his business card), with no response. Fast forward a week. No estimate, no email, no phone calls. By this time, of course, I'd looked at other flooring companies. Imagine my surprise when I checked my (US Postal Service) mail and found a hard copy estimate. Who sends an estimate solely via snail mail, and doesn't even contact you otherwise? So, I open it up and the price is great...for FHA grade econo carpet, and no secondary quote as I'd requested. Who knows, maybe I just had an isolated bad experience. I'm not going to spend my time trying to work with them again to find out, though.
5.0
last year Couldn't Be Happier! 5
last year "This is my second experience with the Barton Company and I've been so pleased with them. Six years ago I had tile work done. The salesman brought samples to my house, I found the perfect one, the installation was perfect, and I've always been pleased with the tile. Last Thursday, the salesman came with samples for my vinyl plank - again found the perfect one and just a few days ago, Tony installed it and it is just beautiful. Barton is a wonderful and professional company that seems to want to make sure their customers are happy with their services and I simply couldn't be any happier with this last work, like I also was with the first. I plan on having more work done by Barton in the future."
5.0
last year So helpful! I came in with a vague idea of what I wanted, and Robert was able to guide me to the right choice. Our porch tile looks gorgeous, and it's a focal point to our backyard living. I highly recommend Barton Carpet for your flooring needs.
5.0
last year Easiest experience ever 4
last year We went and picked out our carpet and two days later it was installed with no problems. Super easy and fast!
5.0
last year "Great Outcome, would use again." Robert Guerra and Barton Carpets have done two successful projects for us. The are very well organized and professional and met our expectations in both cases.
5.0
last year "Great service, quality product" Installation was fast and excellent. Help from showroom during selection process was great too!
5.0
last year Fantastic service My experience was with Armando. He was above and beyond fabulous! From start to finish we had a smooth process that could not have gone better.
5.0
last year Great service Beautiful floor. Curtis worker. So very pleased with crew and results.
5.0
last year Great service! "I used Barton off a recommendation, and the whole process was very smooth. Mark was honest with me about a flooring decision I thought would work, and he expressed concerns and what he would recommend. When I chose to put in tile, instead of limiting me to their choices on site he suggested a tile company's show room and I fell in love! I was out of the country while my tile was being installed, and he was respectful to my mother, who took over the decision making, and made sure I was kept in the loop. When we asked for a few changes he got the construction crew right on it and took care of us. I will definitely be using them with any future projects, and am grateful for my first home renovation experience with them!"
5.0
last year Great customer service Barton did a great job installing my carpet. They were easy to work with and did a great job.
5.0
2 years ago Amazed Great service and amazing results. I was stunned at the price because I expected to pay twice as much. I recommend this company to anyone working on their house or refurbishing a house they are selling.
5.0
2 years ago Smooth and seamless! "From Robert in sales to Roy in accounts payable, the entire transaction was handled without any problems and at a fair price."
4.0
2 years ago Job well done "Sales team and installer worked well together. Nobody will beat there price. With that said, only one installer was sent to my house thus it went several hours past the alloted time. Still will recommend this company to everyone"
5.0
2 years ago Wonderful Experience! They replaced the carpet in our 4 bedrooms. The buying process was so easy! Armando was so knowledgeable on all the carpet varieties they offered. Communication was excellent. Installation went smoothly. We are so happy we used Barton Carpet Company!
5.0
2 years ago Great Service! We used Barton Company for the second time in the last several years and once again the service was great! The first time we used Barton Company we replaced carpet throughout the house in order to sell our home. Shortly after the carpet was replaced the house sold quickly. Once again we are selling our home so we used Barton Company to replace old carpet with new carpet and we are very pleased with the service. Glen is excellent with working with his customers. I would definitely recommend Barton Company for flooring services especially for their products and pricing! Excellent services!
5.0
2 years ago Great Customer Service "My realtor referred me to Barton and Armando came in measured and sent me quote the following day. The whole process went extremely fast and after i accepted their proposal and selected the product the installation was scheduled. The installers arrived early and got to work and before i knew it they were done and i barely noticed they were there. Everything was clean and furnishings placed back, the service and quality of work was great. Cannot say enough about this positive experience."
5.0
2 years ago They removed old carpet and installed wood laminate flooring in my entire downstairs. Around 1000sqft. They showed up on time, were clean & professional, and did the entire thing in about 6 hours. The floor looks fantastic. Would recommend.
5.0
2 years ago We used Barton to replace our kitchen floor. We were in the processing of selling our home and needed a small floor upgrade. They gave us a great price and completed the work timely. We were able to sell our home within 5 days of listing the home and I know part of the reason was the updated kitchen floor. Thanks again for doing an amazing job!!!
5.0
2 years ago Great Work We used Barton to replace our kitchen floor. We were in the processing of selling our home and needed a small floor upgrade. They gave us a great price and completed the work timely. We were able to sell our home within 5 days of listing the home and I know part of the reason was the updated kitchen floor. Thanks again for doing an amazing job!!!
2.0
2 years ago fair "We went back a second time but, will not be going back a third time."
5.0
2 years ago Great service "Robert in sales, very professional, honest, great use of humor. Pleasantly surprised at how quickly my old flooring was ripped out then new flooring installed. New flooring:porcelain tile in common areas and framing fireplace. Flooring is beautiful. Effective, efficient team."
5.0
2 years ago Great Service! I went in with a fast deadline and a budget and Glen was able to meet all of my requirements. We love our carpet and it was a pleasure doing business here!
5.0
2 years ago Great service! I have used them twice! Great service! Very professional! Great job!!
4.0
2 years ago Carpet installation Great service! Small issue but it was resolved very quickly.
5.0
2 years ago awesome folks great to deal with The process was seamless from beginning to end. Very Happy!
5.0
2 years ago Excellent Service "I am glad that I was introduced to this company. The manager was very helpful and he immediately arranged for me as a home owner to replace a section of my carpet. From beginning to end (i.e. payment for the work) was a painless process, I highly recommend every homeowner to Barton Co Carpets for their carpet and carpet installantion needs."
5.0
2 years ago Best service I have ever received. "I don't know yet how the carpet will hold up, but am pleased with it now. The crew was efficient and courteous."
5.0
2 years ago Quality work They replaced the carpet in my son's room and did a good job. We had a misunderstanding about also replacing the carpet outside his door in the hallway unfortunately and there wasn't enough carpet to have the nap run the right way. I didn't catch it before the work was done. But the originally agreed upon installation was done well.
5.0
2 years ago Worth Recommending On time with the quote. Ahead of schedule on the installation. Priced well. This compared performed better than any other of the companies we hired for our remodel.
5.0
2 years ago Excelent service "Floor looks wonderful and clean , all is spectacular."
5.0
2 years ago Excellent materials and working crews! I had Barton Company replace all the flooring in my house with vinyl plank in two phases. The first phase was 90% of my house and took two days with a great two man crew. The second phase was a 3 man crew. Both crews did such a great job you cannot tell that the flooring was installed at different times. My floors look great and my friends have also had Barton install vinyl plank in their house and even chose the exact same as I did.
5.0
2 years ago Good fast service Very nice technician. Worked quickly and efficiently. Rep brought carpet and tile samples to my home.
5.0
2 years ago Great Service I used them a couple of weeks ago and Armando and his team did a great job and reasonable price.
5.0
2 years ago Barton Co is the Best! "I only use Barton Co. for all my flooring needs. Everyone from sales to installers have always been so nice, professional, and a pleasure to work with. They are very reasonable in price and do great work!"
5.0
2 years ago Great service. "They did the job fast. They were hard workers, friendly, courteous, and respectful."
5.0
2 years ago Great Service and Communication "Barton's carpet installation was completed in a very timely fashion...When communicating with Barton over email or on the phone, everyone was very cordial and provided the assistance I needed..."
5.0
2 years ago Exceeded expectations! "I went into the showroom on a Monday, picked out a stocked carpet and the carpet was completed by the following Thursday evening!"
5.0
2 years ago GREAT Mark makes it all happen for any easy experience and the installers also very accommodating
5.0
2 years ago Superior customer service "We used them to install our new flooring and their customer service was outstanding, the product is beautiful and durable. Would recommend them to anyone."
4.0
2 years ago 5 stars without the Installation subs "Great product and even better customer service. However installer was a sub and spoke no English. He was difficult and careless with our freshly painted walls and furniture. Barton manager ""made it right"" but they need to screen their subs more carefully."
5.0
2 years ago Outstanding From the sales person to paying for it and the installation the service and friendliness was excellent. Very easy process and great price.
5.0
2 years ago Repete customer I have used them 4 times now and think they are the best in town!
5.0
3 years ago Fantastic service! The customer service was great and installation could not have gone smoother. Everyone involved was wonderful. Thank you!!!!
5.0
3 years ago Best price I've found and the service has been great. The installer was very professional. I'm recommending this place to all my friends!
5.0
3 years ago On time and on top of everything! "The installers were fast and highly competent and courteous. The carpet was laid and vacuumed quickly, and the old carpet was cleanly disposed."
5.0
3 years ago Excellent Service! I have used Barton for several years and have replaced flooring in a half dozen or more houses. They are always very quick to respond to my needs and installation has always met expectations!
5.0
3 years ago Outstanding Job! I used them to take out all carpet and install wood flooring in my new house. They were very timely and did an outstanding job. The new floor looks great and great value and quality.
5.0
3 years ago Worked Within Our Schedule We were renovating a house and needed to pick tile and carpet online. Robert was patient in working with us to find the right colors and look we wanted.
5.0
3 years ago Barton came through when I needed them! I needed carpet in my house like yesterday and they immediately came to the house to measure and squeezed me in to their already busy schedule. Easiest and best service experience I've ever had.
5.0
3 years ago "Great product, installation and follow-up" "We finished the installation of wood floors this week and are very pleased with the outcome. Our sales representative, Robert, helped us locate the best wood product for our home, checked with us during the installation and followed up with us to be certain that we were happy with all phases. The installer, George, was skilled, polite, and cleaned up every day during the installation before leaving the house. We would recommend Barton to anyone interested in installing wood floors."
5.0
3 years ago Great service and good price "They installed when they said they will came on time and did a great job, I will use them again in future."
5.0
3 years ago Great service! "I have used this company three times and will continue to call on them for all my future projects. Great service, pricing and a job well done!"
5.0
3 years ago "Superior Customer Service, Proce, and Quality" Great price and service. They go above and beyond to help. Salesman are very knowledgable.
5.0
3 years ago Excellent Service We had them install the carpet about 1 1/2 weeks ago and room looks great. It was a very quick and easy process.
5.0
3 years ago "good selections, prompt efficient service." "I needed an entire house redone with carpet and flooring. The salesman had numerous samples to choose from and was very informed on pros and cons as we proceeded to go through selections. The workers arrived when scheduled and were very polite, efficient and cleaned up after they left. They told me ahead of time what to expect and what my timeline would be until completion. They answered all my questions as they proceeded throughout the day and understood exactly what I wanted in each room. I would highly recommend this company."
5.0
3 years ago Great Product and Service We had new laminate flooring installed and our fireplace tiled a week ago. Robert our salesman was very professional and an expert in helping us pick out the correct type of flooring and tile. He was not pushy or try to sell us the most expensive product.
5.0
3 years ago Great job "Highly recommend. Very competitive price, great installation. Would definitely use again."
5.0
3 years ago Exemplary service! "I needed a quick install for an investment home and Mark's team did an exceptional job, quality carpet and estimates/materials all in under a week! Impressed!"
5.0
3 years ago Great service, fair prices!! Would highly recommend!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Staff are awesome!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago Amazing place and Amanda said so. That's all I need to know!
5.0
5 years ago After talking to almost every flooring company we decided to work with the Barton Co for replacing almost the entire floor in our home with laminate. From the beginning, Mark was great to work with, working after hours to get us a quote and find the floor we wanted and then getting most of it installed in just over a day. The price was very fair and the house looks great. I can recommend Barton to anyone looking for floors.
1.0
10 years ago stay away The carpet installers tore up my newly painted walls with hammer marks and tore up my door frames while moving furniture back into the rooms. I would recommend going with a different company.
4.0
12 years ago Great folks I was making a rug for the kids to sit on in my friends kindergarten class. "The Magic Carpet" a place where all the children could gather and sit while the teacher read wonderful books to them. I checked several different stores and…