CONTRACT INTERIORS
Proudly Serving: Fort Wayne, New Haven, Arcola, Leo Areas
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Contract Interiors
140 E Jacobs Ave, Fort Wayne, IN 46805-3211
260-423-3674
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Michael W.
9 months ago
5.0
Susan J.
last year
1.0
Kasey L.
3 years ago
The president of the company, Stacey Bushey, needs to learn how to run his business with some integrity. About a year ago i started noticing our laminate floor was lifting at the edges. Stacey came out said he would submit a claim and we would “watch” for anything getting worse. I quote “we take care of our customers. We want you to tell your friends about us. let’s just watch it and call me if it gets worse.” Fast forward a year, our floor is worse in several places. Stacey gets in a yelling battle with my husband over the phone making it so my husband couldn’t get a word out. Stacey stated “your claim has been denied I’m looking right at it.” So I called asking for a copy of the claim. When I called and called with no response I called the flooring manufacturer only to find Stacey NEVER submitted a claim. He LIED. I continued to submit my own claim but mannington stated the way their product was manufactured was proper. They never returned my call when I went to question that their product may be made correctly but it’s not wearing well. My floor is 4.5 years old and needs replaced. I had Diana come out from contract interiors to give me some help which she assured me she would. That never happened. I had to call and email before I ever got a response. Diana was super apologetic for her boss and his lack of integrity and said she would fix things. She left my house saying she will try to find the year of the product to replace the places she even thought needed it. Once the company had their so called “group meeting” I got an email!!!!! Not even the courtesy of a phone call after everything we went through to tell me they weren’t doing anything for me. Not even fixing the bad places. SHAME on this company. Shame on their boss and shame on the people who sweet talked us into thinking we were getting some kind of help. We never asked for a whole floor replacement, we never asked for money, we simply asked for a solution and some help resolving this issue after spending thousands of dollars on our floor that should have lasted. Stacey told us our floor was waterproof and could withstand a bucket of water for 24 hrs with no damage. My floor can’t handle my kids spilling a tiny spill without being right behind them with a rag. Never again will I do business with these snakes. Stacey’s attitude is nothing I would consider president worthy. I would be ashamed to work for a man with no morals.
1.0
Kasey L.
3 years ago
The president of the company needs to learn how to run his business with some integrity. About a year ago i started noticing our laminate floor was lifting at the edges. He came out said he would submit a claim and we would watch for anything getting worse. I quote we take care of our customers. We want you to tell your friends about us. lets just watch it and call me if it gets worse. Fast forward a year, our floor is worse in several places. He gets in a yelling battle with my husband over the phone making it so my husband couldnt get a word out. He stated your claim has been denied Im looking right at it. So I called asking for a copy of the claim. When I called and called with no response I called the flooring manufacturer only to find he NEVER submitted a claim. He LIED. I continued to submit my own claim but mannington stated the way their product was manufactured was proper. They never returned my call when I went to question that their product may be made correctly but its not wearing well. My floor is 4.5 years old and needs replaced. I had Another lady come out from contract interiors to give me some help which she assured me she would. That never happened. I had to call and email before I ever got a response. She was super apologetic for her boss and his lack of integrity and said she would fix things. She left my house saying she will try to find the year of the product to replace the places she even thought needed it. Once the company had their so called group meeting I got an email!!!!! Not even the courtesy of a phone call after everything we went through to tell me they werent doing anything for me. Not even fixing the bad places. SHAME on this company. Shame on their boss and shame on the people who sweet talked us into thinking we were getting some kind of help. We never asked for a whole floor replacement, we never asked for money, we simply asked for a solution and some help resolving this issue after spending thousands of dollars on our floor that should have lasted. He told us our floor was waterproof and could withstand a bucket of water for 24 hrs with no damage. My floor cant handle my kids spilling a tiny spill without being right behind them with a rag. Never again will I do business with these snakes. His attitude is nothing I would consider president worthy. I would be ashamed to work for a man with no morals.
Anonymous
3 years ago
Contract Interiors, Inc. **** *** ***** **** *****, IN. ***** Phone ***** ******** Fax ***** ******** September 30, 2021 BBB of Northern Indiana **** ******* ****** ************, IN ***** Dear ******: Contract Interiors, Inc. completed installation of ***** and ***** ****’s new laminate flooring on June 13, 2016, through Windsor Homes at ***** ********** ***** **** *****, IN *****. ***** **** contacted the owner Stacey ****** in July 2020 reporting peaking edges in her laminate flooring. Stacey inspected their floors on July 16, 2020. Stacey reported that there was no visible peaking or edge swelling in her laminate planks. Stacey only noticed a small more visible area by the stool. Stacey also asked ***** what she used to clean her floors. Stacey discovered that she was using a sheet vinyl cleaner mixed with water. Stacey documented his findings and conclusion of no warranted claim. On August 17, 2021, ***** contacted our store and spoke to Stacey reporting that their dishwasher leaked, and he wanted to know how to utilize the 24-hour warranty to fix the peaking edges. Stacey informed him that there was no 24-hour warranty or one that would apply to this situation and directed him towards contacting his insurance company and a plumber regarding the leak. Kasey then contacted the store upset with Stacey and how she perceived he handled their situation in talking with her husband. Diana *********** spoke with ***** and tried to assist her. ***** informed Diana that Stacey lied to her because he never filed a claim with ********** when he inspected her floors in 2020 and he lied regarding the cleaning products that she used on her laminate floors. ***** related that she contacted ********** and discovered that a claim was never filed on her laminate floors. She voiced that she filed a claim with ********** and mailed a plank for testing on August 20, 2021. Diana instructed ***** that she would contact ********** to further investigate the claim. Diana contacted ********** regarding the claim. ********** sent Diana a letter denying the claim of any manufacturer related issues. ********** also confirmed that the ****’s claim of edge swelling appeared consistent with site related damage. Furthermore, ********** indicated that the spill shield warranty did not come into effect until January 2017. Based on their records and ****’s flooring labels, their floors were manufactured and purchased before this date. At this point, Diana contacted ***** and emailed her the denial letter received from **********. ***** asked Diana if we could provide any further plan or proposal for repairing or replacing the areas of her concern. Diana suggested that Mark, co-owner, and partner, could come and examine her floors. ***** agreed and requested that Diana attend the inspection with Mark to provide a woman’s perspective. Mark and Diana met ***** at their home on September 8, 2021, to inspect the marked areas of laminate. Mark communicated that there was no visible peaking or lifting or swelling of edges in their laminate flooring. He only noticed a slightly visible area by the stool and the dishwasher from the recent reported leak. ***** expressed that it was noticeable to them. Mark could not even get a photo showing any visible issue. Mark mentioned that their laminate of 2016 may not have the same milling as the laminate of 2021 so we would have to purchase a carton to check them together before devising any plan. After the inspections, the ********** claim findings and further discussion of all information and the customer’s clear and extreme displeasure with our company, it was determined that it would be best for all if we respectfully declined any further work on their flooring. If you have any questions or require additional information, please contact Diana *********** or Stacey ****** @ ***** ********.
Anonymous
3 years ago
**********************************************************************: *********************, ****************************** ***********************************************: ********** *****, **** Reference No. ******** - This letter is in reference to the above-mentioned claim filed on ***** ****s ********** Laminate floor. We appreciate your bringing the situation to our attention and giving us the opportunity to investigate further.After assessing the details of the claim, it has been determined that ********** is unable to provide any adjustments because the claim is not for a warranted condition. Specifically, the claim was for chips and edge swell. In review of the information provided no manufacturing defects have been noted. The photos show chips and edge swell, these concerns are not consistent with a manufacturing error. The edge swell and chips seen appear to be consistent with locally caused damage. Please know that all decisions are based on a thorough investigation of the information provided, and by following the terms of the product warranty. At **********, we greatly value customer relationships. Should you have further questions or need assistance in any other matter, please call me at *********** ** (********). I am available Monday through Friday, between 9 a.m. and 5 p.m. EST.Sincerely,Dawn ******************* Representative
Anonymous
3 years ago
Another confirmation of your businesses lack of integrity. I hope you are all resting easy with your decision. Ill be happy to continue to spread the word. *****On Sep 29, 2021, at 9:45 AM, ***** wrote:Due to your decision to initiate and file your pending BBB complaint, I will be unable to respond further.From: ******************* Wednesday, September 29, 2021 8:03 AM Ive tried messaging you twice with no response. I received Staceys generic letter and Im wondering if it means you guys are doing absolutely nothing to help our issue? Not even fixing the places that are messed up? I thought you were looking into finding a solution and/or ordering more product to fix the areas you agreed needed fixed
Anonymous
3 years ago
After the inspections, which did not disclose any visible peaking or swelling of edges in their laminate flooring or evidence of negligence on the part of Contract Interiors, the ********** claim filings and further discussion of all relevant information and the customer's clear and extreme displeasure with our company, it was determined that it would be best for all if we respectfully declined any further wok on their flooring."
5.0
Rex M.
3 years ago
We have worked with ************************* and ************************* of Contract interiors for the last 25+ years. We have had nothing but excellent service and regard this business as one with the highest moral and ethical standards. We have had numerous carpet, wood and laminate projects over the years and all were beautiful and of the highest quality. We have recommended this company to numerous friends and neighbors .. all with the same excellent results.
Anonymous
3 years ago
Contract Interiors, Inc. **** *** ***** **** *****, IN. ***** Phone ***** ******** Fax ***** ******** September 30, 2021 BBB of Northern Indiana **** ******* ****** ************, IN ***** Dear ******: Contract Interiors, Inc. completed installation of ***** and ***** ****’s new laminate flooring on June 13, 2016, through Windsor Homes at ***** ********** ***** **** *****, IN *****. ***** **** contacted the owner Stacey ****** in July 2020 reporting peaking edges in her laminate flooring. Stacey inspected their floors on July 16, 2020. Stacey reported that there was no visible peaking or edge swelling in her laminate planks. Stacey only noticed a small more visible area by the stool. Stacey also asked ***** what she used to clean her floors. Stacey discovered that she was using a sheet vinyl cleaner mixed with water. Stacey documented his findings and conclusion of no warranted claim. On August 17, 2021, ***** contacted our store and spoke to Stacey reporting that their dishwasher leaked, and he wanted to know how to utilize the 24-hour warranty to fix the peaking edges. Stacey informed him that there was no 24-hour warranty or one that would apply to this situation and directed him towards contacting his insurance company and a plumber regarding the leak. Kasey then contacted the store upset with Stacey and how she perceived he handled their situation in talking with her husband. Diana *********** spoke with ***** and tried to assist her. ***** informed Diana that Stacey lied to her because he never filed a claim with ********** when he inspected her floors in 2020 and he lied regarding the cleaning products that she used on her laminate floors. ***** related that she contacted ********** and discovered that a claim was never filed on her laminate floors. She voiced that she filed a claim with ********** and mailed a plank for testing on August 20, 2021. Diana instructed ***** that she would contact ********** to further investigate the claim. Diana contacted ********** regarding the claim. ********** sent Diana a letter denying the claim of any manufacturer related issues. ********** also confirmed that the ****’s claim of edge swelling appeared consistent with site related damage. Furthermore, ********** indicated that the spill shield warranty did not come into effect until January 2017. Based on their records and ****’s flooring labels, their floors were manufactured and purchased before this date. At this point, Diana contacted ***** and emailed her the denial letter received from **********. ***** asked Diana if we could provide any further plan or proposal for repairing or replacing the areas of her concern. Diana suggested that Mark, co-owner, and partner, could come and examine her floors. ***** agreed and requested that Diana attend the inspection with Mark to provide a woman’s perspective. Mark and Diana met ***** at their home on September 8, 2021, to inspect the marked areas of laminate. Mark communicated that there was no visible peaking or lifting or swelling of edges in their laminate flooring. He only noticed a slightly visible area by the stool and the dishwasher from the recent reported leak. ***** expressed that it was noticeable to them. Mark could not even get a photo showing any visible issue. Mark mentioned that their laminate of 2016 may not have the same milling as the laminate of 2021 so we would have to purchase a carton to check them together before devising any plan. After the inspections, the ********** claim findings and further discussion of all information and the customer’s clear and extreme displeasure with our company, it was determined that it would be best for all if we respectfully declined any further work on their flooring. If you have any questions or require additional information, please contact Diana *********** or Stacey ****** @ ***** ********.
Anonymous
3 years ago
**********************************************************************: *********************, ****************************** ***********************************************: ********** *****, **** Reference No. ******** - This letter is in reference to the above-mentioned claim filed on ***** ****s ********** Laminate floor. We appreciate your bringing the situation to our attention and giving us the opportunity to investigate further.After assessing the details of the claim, it has been determined that ********** is unable to provide any adjustments because the claim is not for a warranted condition. Specifically, the claim was for chips and edge swell. In review of the information provided no manufacturing defects have been noted. The photos show chips and edge swell, these concerns are not consistent with a manufacturing error. The edge swell and chips seen appear to be consistent with locally caused damage. Please know that all decisions are based on a thorough investigation of the information provided, and by following the terms of the product warranty. At **********, we greatly value customer relationships. Should you have further questions or need assistance in any other matter, please call me at *********** ** (********). I am available Monday through Friday, between 9 a.m. and 5 p.m. EST.Sincerely,Dawn ******************* Representative
Anonymous
3 years ago
Another confirmation of your businesses lack of integrity. I hope you are all resting easy with your decision. Ill be happy to continue to spread the word. *****On Sep 29, 2021, at 9:45 AM, ***** wrote:Due to your decision to initiate and file your pending BBB complaint, I will be unable to respond further.From: ******************* Wednesday, September 29, 2021 8:03 AM Ive tried messaging you twice with no response. I received Staceys generic letter and Im wondering if it means you guys are doing absolutely nothing to help our issue? Not even fixing the places that are messed up? I thought you were looking into finding a solution and/or ordering more product to fix the areas you agreed needed fixed
Anonymous
3 years ago
After the inspections, which did not disclose any visible peaking or swelling of edges in their laminate flooring or evidence of negligence on the part of Contract Interiors, the ********** claim filings and further discussion of all relevant information and the customer's clear and extreme displeasure with our company, it was determined that it would be best for all if we respectfully declined any further wok on their flooring."
5.0
TIn D.
3 years ago
I've used them a couple of times, and had them do my sisters house as well, every time expectations are met.
5.0
michael s.
3 years ago
5.0
michael s.
3 years ago
5.0
Eddie R.
3 years ago
Awesome people at Contract Interios Inc. They know flooring and they are all about customer service. You will have to wear masks to come inside there showroom. Worth the stop to get your flooring needs
5.0
Krystal M.
3 years ago
5.0
Charles S.
3 years ago
Excellent customer care, fantastic selection and very knowledgeable staff. They went the extra mile to provide for our needs ND make us happy 😊
5.0
Krystal M.
3 years ago
5.0
Jim D.
3 years ago
Amazing number of choices.
5.0
Lois M.
4 years ago
Loved it, great selections.
5.0
Nancy F.
4 years ago
Contract Interiors has a very wide selection. They have a really wide selection, but I hate spending hours and hours looking at this stuff; Lonnie narrowed in based on what I said I wanted, showed me samples I responded to, and I was in and out quickly. It was a short trip and I ended up finding the most beautiful ceramic tiles. But more importantly, their customer service is second to none. Lonnie Bushey was absolutely wonderful to work with; he goes above and beyond to make sure his customers are happy. He is trustworthy, he is dedicated; I am glad I had the opportunity to work with him. I recommend contract interiors, and I highly highly recommend Lonnie. You are in excellent hands. Any negative reviews are from people who likely had unrealistic expectations. The considerate and genuine team here is a rare gem.
5.0
Justin C.
4 years ago
We are building a home and were referred to contract interiors, and for a reason. Sean was a very knowledgeable and helped put the ideas in our head into our home. They have a great selection that fits any needs for a remodel or new home build. I would highly recommend getting your flooring done with them. Prices were very competitive. All that's left is to see the quality of the install.
5.0
LaTasha B.
4 years ago
5.0
michelle z.
4 years ago
5.0
LaTasha B.
4 years ago
5.0
michelle z.
4 years ago
5.0
Kel
4 years ago
5.0
Dereck (.
4 years ago
Absolute best flooring outfit in town.
5.0
Jessica K.
5 years ago
Exceptional customer service!!! They went above and beyond, we are so thankful we choose Contract Interiors for all our flooring needs during our build. Thanks guys!! Keep up the fabulous work :)
5.0
Jessica K.
5 years ago
What an awesome group! My flooring selections and custom tile shower were an absolute breeze with the help of Sean. I recommend Contract Interiors to everyone. Great job guys!!!
5.0
Mike D.
5 years ago
Great selection of carpet, tile, and lamenate. Professional service from Lonnie Bushey made decisions much easier. Highly recommend you call Lonnie for your flooring needs.
5.0
leann s.
5 years ago
I love all of my flooring! And the tile design in my middle floor bathroom is awesome. Cory was very pleasant and helpful. The only complaint was when the tile was put in my basement bath the young gentleman was not careful and cut through the foam he had between the tile and my porch cement floor and cut into my porch floor in 5-10 spots. Really not acceptable. Be more careful on other jobs!!
5.0
jan b.
5 years ago
So far so good. I will be happy to submit a report after my carpet and tile is installed. This request seems to be a bit premature thank you Jan Blum
5.0
karen m.
5 years ago
Gwen is awesome! Her experience is so helpful in selecting the correct products for your home!
5.0
brad b.
5 years ago
We are really happy with not only the service but the products themselves. We will recommend you to everyone we talk to. Thanks for a great job!
5.0
tom b.
5 years ago
They were very good about informing me when they would be there to complete the project, they were there on time, they were friendly and courteous and hard-working… I think that the work looks excellent and can’t wait to use it!
5.0
carol k.
5 years ago
Good experience. Love Andy p!!!
5.0
rachel s.
5 years ago
From start to finish Contract Interiors was fantastic to work with! Cory really took the time to educate, share his experiences, and ultimately help me pick the perfect flooring for my house. I was also very pleased with the work Wes Davis and his team did! They worked so quickly and always kept me in the loop. Highly recommended all around!
5.0
denise m.
5 years ago
They were competitively priced, prompt and did what they said they would do. I did have a slight issue, but it was addressed and corrected. I would definitely recommend.
5.0
bean w.
5 years ago
Great place to get flooring of all types. They know their business. Excellent services.
5.0
Ian V.
5 years ago
5.0
Joel F.
5 years ago
5.0
Cathy H.
5 years ago
I can’t recommend this company enough! Working with Gwen has been a pleasure. She has offered sound advice and really listens!
Contract I.
5 years ago
Thank you Cathy! We appreciate you and your business!
5.0
Mitch
5 years ago
We had an exceptional experience with Contract Interiors. The install techs did a great job and we're helpful and friendly. The price wasn't the cheapest but was very reasonable and worth paying for. We will use C.I. the next time we need our flooring work. Keep up the good work! Thank you!
1.0
Mabelleza
5 years ago
They were so rude
5.0
Rick T.
5 years ago
Great place to purchase flooring. Fair, honest sales staff and excellent selections on flooring.
5.0
M V.
5 years ago
Prompt, polite, trustworthy. Be aware gas stove won’t be re-connected, But everything else looked good! Thank you.
5.0
Rickfletcher
6 years ago
Great options and knowledgeable help from the staff! Optional evening or weekend hours for appointments would be helpful.
5.0
L T.
6 years ago
Always do good work
2.0
RD J.
6 years ago
Where is my carpet
5.0
Kayla W.
6 years ago
Thank you Lonnie!
2.0
RD J.
6 years ago
Where is my carpet
5.0
Jacki P.
6 years ago
Sean worked with us on flooring and tile for new home. He was very helpful in helping us put together choices that looked good together. Also, after couple days, I called and wanted to change my mind on different pattern. He was great to send me a pic so I could make sure was right pattern. We were very pleased working with him.
5.0
Bruinvolleyball
6 years ago
Very helpful and knowledge staff!
5.0
David
6 years ago
People are friendly and courteous
5.0
Shannon D.
6 years ago
Great experience!! Cory was great to work with!!
5.0
Dave
6 years ago
Work was done professionally and in a timely manner.
5.0
RL H.
6 years ago
As always, pleased with the work you do!
5.0
Bsjacobson
6 years ago
Great service! The floors look amazing!
5.0
Jacki P.
6 years ago
We were very happy with our visit and selections. Sean spent a lot of time with us, gave us some good, helpful suggestions and made the process very enjoyable. Would highly recommend Contract Interiors and especially Sean.
5.0
Mike M.
6 years ago
Working with Gwen was a great experience. She made us feel like our project was the most important thing she was working on. Even though her schedule was busy, she took the time to answer all of our questions whenever we came in unexpectedly. Extremely good turnaround on our questions so that we could make decisions and get back to our builder.
5.0
T L.
6 years ago
Sean was a huge help to us. There needs to be more people in this world like him.
5.0
Bikerbabe
6 years ago
Awesome job great service friendly staff.
5.0
Adair
6 years ago
Gwen is excellent
5.0
Boxdelites
6 years ago
Nobody likes to pay a lot of money for flooring BUT when it is easy to see the value in the purchase cost is secondary. We appreciate the sales and installation you provided. we will return next time we need flooring or tile. Thanks, Pat and Dianna Riley
4.0
Bakegirl
6 years ago
Very easy to work with and flexible schedules
5.0
Alhvmn
6 years ago
Gwen understood our vision, where I think sometimes we didn’t !!! We couldn’t have picked out our lovely tile without her!!!
5.0
Ttcmayor
6 years ago
Excellent customer service!!! Patient and knowledgeable sales staff!!!
5.0
Ttcmayor
6 years ago
Excellent customer service!!! Patient and knowledgeable sales staff!!!
5.0
D C.
6 years ago
5.0
Jmk
6 years ago
So far so good. Looking forward to seeing the end results for the installation.
5.0
D D.
6 years ago
Excellent service. Would use again. Lonnie is great!
5.0
Dan
6 years ago
Appreciated Sean’s friendly and knowledgeable approach to sales. The product has not been installed yet. Hopefully the good service will continue!
5.0
Tom W.
6 years ago
Jamie very passionate to serve customer...came to house with product to ensure match. We really appreciated the time and concern
5.0
Michelle C.
6 years ago
So impressed with our beautiful new floors. Jamie was great help picking the perfect flooring options for our needs. Andy and Dustin were our installers. They were on time every day, very friendly and easy to work with. The job was done earlier and expected and the flooring looks amazing! Highly recommend.
5.0
Devin T.
6 years ago
Used CI for roughly 7 projects and they have been by far the easiest contractors to work with.
5.0
Darian K.
6 years ago
1.0
Michael S.
6 years ago
5.0
Dean B.
6 years ago
5.0
Cindy C.
6 years ago
5.0
Bryan W.
6 years ago
5.0
Kate S.
7 years ago
I will only buy flooring from contract interiors. Their installation and customer service are wonderful. I always recommend Contract Interiors to all of my friends and those seeking out flooring!
4.0
Lynn C.
7 years ago
Due to rain the tiles were cut in the garage which made quite a mess. I had to ask the employee to mop up the dust in the garage which she did with a rag but we had to redo it more thoroughly with a mop. No issues with the rug installation. I will return to Contract Interiors and I will definitely recommend you! Thanks for a job well done!
5.0
Karen G.
7 years ago
Easy to work with. Competitive prices. Excellent install team for carpet and hardwood flooring, which is what I had done
5.0
Eric W.
7 years ago
They were awesome!
5.0
SMarLee
7 years ago
Best in everything!
"We have used Contract Interiors for our lake cottage and home. They have the finest materials, great people, and talented workforce. Always a pleasant experience."
4.0
Bcarter
7 years ago
wonderful service and communication
I went to Contract Interiors after haven't issues with my flooring done by our builder. They were very helpful when correcting our flooring issues and helping choose the right flooring type for our home! They also installed our quarteround and did a nice job but I do wish it was painted a little better before instillation.
4.0
HelloWorld
8 years ago
Good Service and Helpful
The sales rep was very helpful in choosing both a low budget but quality carpet for my renovation. They answered my questions promptly and explained any questions I had.
4.0
KAEF
8 years ago
Almost Satisfied
"We were extremely satisfied with our sales representative, Gwen! She was attentive, competent and cooperative. In addition, our tile installer, Chris, did an excellent job. We are completely thrilled with our new bathrooms. I wish I could say the same in reference to our carpet. Although we are satisfied with the quality of our carpet, we still have concerns regarding the installation. We have a seam line that is noticeable in our great room. This seam line is in the traffic lane from our entry to our kitchen. Our installer did return to check it out, he hammered it and said that it should settle down with time, humidity and traffic. We were told to give it time and let them know after a few months. We waited close to one year, still could see the seam line so we called to report as instructed. The installer and a representative of Contract Interiors did come to review our concern. We were told that anything that they would do to correct the problem could possibly make it worse, continue to wait, may improve with time. WE concluded that we were not going to have our problem solved, so we had better just accept the fact that the issue was not going to be resolved."
5.0
Kevin C.
8 years ago
5.0
Stella
8 years ago
Very satisfied
Stacey and Lonnie were great to work with! Very satisfied with my wood floor and tile in my bathrooms.
5.0
Hoosierone
8 years ago
Great service and installation; start to finish
Stephanie in sales was very helpful and Mike the installer was attentive to details.
5.0
Wayne
8 years ago
Great Service
"I use them on all of my new homes, and all of my new room additions"
5.0
SueMark
8 years ago
VERY SATISFIED!
CONTRACT INTERIORS did a great job throughout our house with the carpet and flooring. We were especially happy with the ceramic flooring in the bathroom and walk-in shower! Absolutely AMAZING!!
5.0
Not r.
8 years ago
Five Star
We have used Contract Services twice in recent years and have always been 100 percent happy with their products and service.
4.0
jill
8 years ago
Good service
"The overall results are good, some areas, great, but getting there was a challenge as we had to have 3 rooms repaired or redone."
5.0
KandK
8 years ago
Wonderful Experience!
"We have used Contract Interiors several times over the years and have been pleased each and every time. This was our biggest project to date, installing hardwood floors through most of our main level, and were thrilled with every aspect of the job. We recommend Contract Interiors without hesitation."
5.0
Bdriver68
8 years ago
A great job well done.
Contract Interiors did a fantastic job of laying bedroom carpet and kitchen vinyl in one day quickly and at a great price.
5.0
Natalie
8 years ago
We Keep Coming Back
"My husband and I have used Contract Interiors several times over the course of the last 20 years. In the past year, we re-carpeted our whole house in Ft. Wayne, as well as floored a lake home we built in LaGrange County. I appreciated the service from Stephanie, the willingness of Stacy to give us a discounted price on the second home of the year, and the quality of the product remains outstanding."
5.0
MattB
8 years ago
Great Service and Quality
"Contract Interiors did all of our flooring when we built our house in 1999, and we used them again when it was time to replace the carpeting. Always great choices, great help in making our selections and excellent installation. Pricing is very fair as well."
5.0
JimB
8 years ago
Very happy with finished results!
"From the in-office design folks to the installers, I was impressed. My kitchen, dining, and 1/2 bath received new vinyl flooring, and I couldn't be more pleased. I will use Contract Interiors again in the future."
5.0
marc1
8 years ago
Solid company
"I have used Contract Interiors several times, most recently for a whole house install. Because our home is large, it required complicated and massive furniture moving and so we wanted the installation to be done over several weeks time. Contract was amenable to my schedule, had expert installers and offered many carpet options for us at a good price. Would absolutely use them again."
5.0
Grams
8 years ago
Great service. Excellent workmanship
"I have lived in Fort Wayne for 30 years. Many carpet changes. I would never call anyone except Contract Interiors. Excellent quality excellent workmanship. Thier employees are courteous, pleasant just really good men. Would never call anyone else."
5.0
Lisar8er
8 years ago
Great experience!
"We built a new home, and had a couple estimates for flooring & tiled shower... Contract Interiors had the best pricing by far! Gwen was AMAZING... She was extremely helpful, and very patient too! Installers were flexible and worked with builder well-- and installation was top-notch! (I've seen a recently placed tile floor in another home-- can really tell the difference. Ours looks MUCH nicer!) We LOVE how it all turned out! Highly recommend Contract Interiors!"
5.0
Sue e.
8 years ago
Very happy with what was selected
I moved from Arizona to Indiana. I flew in and in one week I had to pick out all my selections from colors to flooring. The sales people were so helpful and in no time I found just I was looking for and it looks super.
5.0
Vera B.
8 years ago
5.0
Doctor A.
8 years ago
very accommodating
"Contract interiors worked arounf oir office schedule, so as not to have to shut the office while remodeling"
5.0
Delighted
8 years ago
Outstanding Customer Service.
"I could not be happier with the consultation and sales service provided by Mark Kolkman. He listened carefully to my requests and went beyond my expectations to locate the materials I wanted. In addition, he responded quickly and efficiently to all my follow-up requests and needs. He provided helpful suggestions throughout the process."
5.0
Fall H.
8 years ago
Awesome service!
We have worked with Contract Interiors for close to 30 years. They have awesome service and we can always count on them to get the job done.
4.0
T123
8 years ago
Overall great service and company to do business.
"Several places where the carpet met the hard surface floors, it wasn't tacked down properly. Brought it to there attention and it was fixed."
5.0
Mags
8 years ago
Excelletn Service
"The carpet, installation, and service far exceeded my expectations. Beautiful job! I would recommend Contract Interiors to anyone who needed flooring/carpet."
5.0
Angela S.
8 years ago
5.0
Johnny B.
8 years ago
Great people to work with
We use them for all our flooring needs. Excellent service before and after the sale.
5.0
greatjob
8 years ago
Carpet installation
Carpet looks great and they moved everything back which is quite a feat with our big furniture and small house. Left everything very neat.
5.0
Grape a.
8 years ago
True professionals
"Very professional ! Courteous, efficient, and good people."
5.0
CAG99
8 years ago
Beautiful carpet
"I needed to replace the carpet in the living room, hallway and the stairs. From the very beginning I was shown several options in colors and pricing. The carpet installers were prompt and did a wonderful job. I would definitely buy from them again."
5.0
topher
8 years ago
Superior product and installation
The installers of my tile flooring were superior. They took extra care and gave me great looking floors. Carpet installers were also expert at their work.
5.0
Angela
8 years ago
Great Service and products.
"Jeff Gernhardt was a very conscious installer. The cortech floor is beautiful. We have had a lot of compliments on the flooring. The carpeting is great and the vinyl in the basement. Thanks Jeff and the rest of the crew for providing us we high quality service. They take pride in their work, which is more than I can say for some subcontractors. Keep up the good work. We will recommend you to people around the Lake. THANK YOU"
5.0
Aris3133
8 years ago
Best place for flooring in Fort Wayne
"We have used them 3 going on 4 times, and I will never use anyone else for flooring. From estimate to job completion, each job they have done for us has exceeded expectations. Our flooring consultant is amazing, and does a great job talking me down from super expensive options to options that fulfill my needs but also make sense to my husband as far as pricing. On top of that, he always remembers both of us when we call."
5.0
Todd
8 years ago
Great service
Used them for whole house and they did a great job.
5.0
Hart C.
8 years ago
Fantastic service and quality workmanship.
"We have used Contract Interiors for several jobs. They were/are fantastic people to work with. Our salesperson, Sean, is easy to work with and puts customer satisfaction as his highest priority."
5.0
Troy S.
8 years ago
I can't express how excited we are with our new floor. The guys that did the install were friendly, fast, and had everything clean up each night when we got home. They did an awesome job each night letting us know where we could and couldn't walk and what doors to use. It wasn't that much of an inconvenience and they left us options. We are well pleased with contract interiors from the moment we walked in the door until the moment we came home!!! We will definitely be back for our flooring needs and tell everyone that needs flooring about the GREAT SERVICE we received!!! Thanks again.