ROGER'S FLOORING

3.6
|
22 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Roger's Flooring 1987 Franciscan Way, West Chicago, IL 60185-6201 630-231-8500 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.6
|
22 Reviews

Reviews


4.0
3 months ago This customer did not leave a comment.
1.0
6 months ago I normally wouldn't leave a review for a place like this that I haven't actually bought anything from, but I had a rather negative experience here, please hear me out... I came in the store, hoping to purchase flooring for my basement, 3 bathrooms, an entry way, kitchen, and also a backsplash if possible. I'd never been here before but driven passed often and wanted to check it out. I walked in and although there was clearly 2 people working, I was never greeted. I was never told I would be helped shortly or even spoken to. The one person was helping a couple so I walked around picking what I liked for each space of my home. I was passed by a woman (worker) who looked me up and down, walked passed me into the back without one word of welcome or anything. Not even a smile. She honestly looked annoyed by my presence. I continued to look around picking flooring I liked. After more than 15 mins of standing in one place waiting (I'd already picked my flooring out) for some one to address me, I left. I don't care if this sounds petty to some people but I've remodeled several homes and dealt with several flooring places and I truly believe that first impressions speak volumes about a business and future dealings with them. Custome service and care is obviously not a priority or I'd at least have be spoken to and asked to wait instead of glared at and looked up and down. I find this rude. My business will be taken else where.
5.0
10 months ago I was moving from out of state and Rogers flooring was extremely helpful through out the whole process. The entire staff is welcoming and professional, Bryan was able to help me pick out tile for my master shower and guest bath and they both look stunning! He took the time to ask me my style and my dislikes and came up with excellent suggestions. We had such a great experience that we later used them for our backsplash in the kitchen. I highly recommend them and would use them again.
5.0
10 months ago I love my new carpet and hardwood. Great job. I will recommend to my friends and family.
5.0
10 months ago We recently had our floors refinished and were very happy with the finished product. The price was comprable to another quote of a vendor we had used in the past. We went with Rogers because they were available on the dates we needed the service and are so glad we did. The finished product and overall cleanliness of the job area was better than we expected.
5.0
11 months ago We are so happy with our new carpet from Roger’s Flooring! The staff was so helpful and professional throughout the entire process- from helping us with selecting the right carpet to installing it. We highly recommend Roger’s Flooring.
1.0
last year This customer did not leave a comment.
5.0
last year We love our hardwood floor. The crew that came where awesome, professional,and hard working. They were on time, worked hard, and after the job was finished helped put everything back in place for me. I wish I could give them more than five stars. I would highly recommend them.
1.0
last year Be warned...make sure you put an install by date in your contract. I ordered flooring back in December as of today I still do not have my floor. Thankfully I had an install date in my contract and was able to get my deposit back. I was told my floor would be delivered in Jan. no floor, I was told again another two weeks it will be here, still no floor, yet again it will be here in another week... guess what still no floor. It took me to call the flooring company direct in calf. to learn that there would be no floor and they didn't know when they would have product, there was a mill shortage. Rogers flooring could not be honest enough to tell me that. After having to get the owner involved I finally was able to get my deposit back. The owner did find out that the flooring would be available in March or April. We had a verbal agreement that when the floor came in I would bring back in my deposit. He assured me he would call me weekly if he had to keep tabs on this product. 2 1/2 months has gone by have not heard a word. I called the floor company direct to learn that the product is available. I left word for Rogers flooring asking for an update.... no return call. I would not recommend nor deal with this company.
3.0
2 years ago I'm updating to 3 stars since they did come out & are working with us and the manufacturer to replace the carpeting. I will update once this is resolved.
5.0
3 years ago This customer did not leave a comment.
2.0
4 years ago DO NOT have them do your stairs. My wood stairs look like I did them. Upon calling to have them looked at they come up with every excuse, avoid phone calls, do not fix their poor workmanship, etc. They DO NOT back up their work and quite frankly if you are putting in wood flooring or the like, it comes at a high price. Never using them again!
5.0
4 years ago We could not have asked for nor expected a more professional experience than through Roger's Flooring. We recently had our oak floors refinished and found the work was expectional. We then decided to work with them for carpeting. The prices were very fair and far lower than other large companies, the work performed was accurate and, even the cleanup was far more than we expected. We highly recommend this company to anyone looking for florring or carpeting in their home.
5.0
6 years ago We have bought both carpeting and flooring from Roger's over more than a decade and a half. We have found their prices fair, the work they have done in installation quick, clean and professional, and the overall experience, as above, excellent. My wife and I recommend them highly.
5.0
7 years ago best flooring company highly recommend My husband and I recently bought a fixer upper! The house had terrible flooring and didn't want to have to pay an arm and a leg to put flooring throughout the entire house! Went to a couple different places and none was in our budget! Feeling down about the whole thing, my mother suggested rogers flooring. So my husband and I decided to give it a try! My husband and I get to rogers flooring and were greeted right away! We talked about our issues with our new home and told them our budget! We wanted hard wood and tiles in the kitchen and baths but if it wasn't in our budget to do the kitchen and baths we would be ok with that! Well let me just tell you we were so pleased to find out that with what er thought was a low budget WE GOT ALL ROOMS WITH HARD WOOD FLOORS ALL THE BATHS TILED AND THE KITCHEN TILED ALSO! THEN WE HAD $ IN OUR BUDGET TO TO GET THE BATHTUB WALL AND THE KITCHEN BACK SPLASH DONE AS WELL (which we didn't think was possible! The workers were soo clean and fast with getting the job done. My husband and I are very pleases! I would recommend rogers flooring to anyone!
5.0
7 years ago In a word ""awesome"" It's easy to see why Rogers Flooring has been in business for over 30 years!!\t\n\t\nThe first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. \t\nThanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
7 years ago In a word "awesome" It's easy to see why Rogers Flooring has been in business for over 30 years!! The first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. Thanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
7 years ago Very happy with my choice We were remodeling our kitchen and really wanted to change to porcelain floors from regular tile and finally get a backsplash that we weren't embarrassed about. We shopped prices at all of the big box stores, but found little selection. We really wanted one person to help us through this process, not just a random worker on a shift at Home Depot. My neighbor told us to drop into Roger's Flooring, which has been around forever, and to just talk to a salesperson. Right away we received help, which was welcomed, considering their showroom had plenty of variety. Our salesperson directed us to samples of flooring and backsplash tiles after asking us very specific questions about our likes and dislikes. He then proceeded to sketch out a design for a backsplash. I was impressed with his artistic vision. The job was done quickly and done well, it's gorgeous. . Roger's Flooring took my budget into account as well without being pushy.
5.0
7 years ago Exceptional Products Service and Selection During a recent renovation, I had a need for carpet, wood flooring restoration and ceramic tile. I consulted numerous friends and contractors and was consistently referred to Roger's Flooring. Their showroom was the most complete I experienced anywhere. Their recommendations and service were spot on. Prices were very competitive. I would highly recommend for the added value of professional advise and timely installation and service. I will definitely use their services again.
1.0
7 years ago DO NOT BUY ANYTHING FROM ROGER'S FLOORING I have never had a horrible experience in my life like I have had with Roger's Flooring. Absolutely do not use this company for any of your projects!! A portion of the flooring that was ordered was not the correct size as stated and, in turn, could not be used as the outcome would look horrendous. Just about everyone who works there was notified of the problem. One of their employees told my contractor to just cut the bigger tiles in half!!!??? Really? That's the solution to the problem? IDIOTS! Kept getting the runaround day after day. The owner, Roger, is a complete jerk. He actually yelled at me over the phone after I told him about my frustration with unreturned phone calls. This mess delayed the project by 2 weeks. He made me feel as if I was putting HIM out because the product would have to be picked up. GIVE ME A BREAK! I don't know who this guy thinks he is but he is the worst business owner I have ever come across. As a business owner, when a mistake has been made to one of your customers, you correct it immediately. You get the necessary people on the phone for a resolution not tomorrow or the day after...TODAY! You keep in contact with the customer to let them know of the progress. The customer should not have to track people down. I will be more than happy to take my business elsewhere and you should as well. Don't say you weren't warned.
1.0
8 years ago Don't use this company for anything Unfortunately our builder used Roger's Flooring to do our wood floors. We noticed within the first year that the weather separation on the wood was bad. We do understand that wood expands and contracts however this was way beyond normal. We could place hundreds of coins in the floor and some were two quarters side by side fitting in the space. We have many pictures. We always got the run around about temperature, humidity etc. Never would they acknowledge that is was a poor installation. The owners blew us off and the the Manager, Henry, was never helpful. All the promises on the website are simply marketing ploys. They do not back their work if it is done poorly.
1.0
8 years ago BEWARE OF ROGER's FLOORING! We hired Roger's Flooring to put in our wood floors. Beware of their salesman - they do a good job in talking up their experience and price but they will tag in extra charges. They tell you sweetly, we do not know what is under your carpet so that would be extra but then charge as they like and do not even give you detailed breakdown of charges! Everyone we talked to there for getting a detailed bill was very very rude! Even the guy who actually came to put down the wood floors said that it is a very badly managed company and they will rob you. I would suggest going elsewhere for your wood and carpeting needs then Roger's Flooring!