ROGER'S FLOORING

2.9
|
10 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Roger's Flooring 1987 Franciscan Way, West Chicago, IL 60185-6201 630-231-8500 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
2.9
|
10 Reviews

Reviews


5.0
last month We love our hardwood floor. The crew that came where awesome, professional,and hard working. They were on time, worked hard, and after the job was finished helped put everything back in place for me. I wish I could give them more than five stars. I would highly recommend them.
1.0
last month More to come, I might actually get my floor installed today!
1.0
4 months ago Be warned...make sure you put an install by date in your contract. I ordered flooring back in December as of today I still do not have my floor. Thankfully I had an install date in my contract and was able to get my deposit back. I was told my floor would be delivered in Jan. no floor, I was told again another two weeks it will be here, still no floor, yet again it will be here in another week... guess what still no floor. It took me to call the flooring company direct in calf. to learn that there would be no floor and they didn't know when they would have product, there was a mill shortage. Rogers flooring could not be honest enough to tell me that. After having to get the owner involved I finally was able to get my deposit back. The owner did find out that the flooring would be available in March or April. We had a verbal agreement that when the floor came in I would bring back in my deposit. He assured me he would call me weekly if he had to keep tabs on this product. 2 1/2 months has gone by have not heard a word. I called the floor company direct to learn that the product is available. I left word for Rogers flooring asking for an update.... no return call. I would not recommend nor deal with this company.
3.0
10 months ago I'm updating to 3 stars since they did come out & are working with us and the manufacturer to replace the carpeting. �I will update once this is resolved.
5.0
last year This customer did not leave a comment.
1.0
2 years ago I went to this flooring store because they carry Shaw products, and I was looking to do repairs on an old floor that had damage. � �I brought in an old sample (new from a remnant box) to see if it would snap together with their newer Shaw products. � �I was happy to see it snapped together to the floor sample, which was exactly what I was looking for. � When the product arrived , although my old flooring snapped together in the store, �it did not snap together with the product that was shipped. � When this was brought up to Henry, he replied that it was probably my old flooring that had warped and not allowed the fit. This was a "special order", and would not be eligible for a refund, Even though it looks like all orders are "special orders", and just a creative way to say "no refunds". � �When I told him this was used on new flooring, from a remnant box, he was not appreciative of the feedback, and acted skeptical. � �So now all of this flooring I ordered will not fit with my old floor, and I needed to order transition strips to use between the 2 different flooring types. � I left a message on Henry's voice mail to say that I now needed to order 4 transition strips to finish this job, �There was no follow up call to my voicemail left, but I called him to make sure the order was placed. � He said he only ordered one, and then corrected the order to 4. � � When I called back for an ETA on the shipping, he said it had never been ordered because there was no credit card left for the deposit(which I would of been happy to have supplied, and already was with the first order). � � The person hired to do the installation was delayed 2 different times. �#1 because the flooring didn't snap together and #2 because the transition strips were ordered/not ordered. �Yes, people make mistakes, but the attitude of dismissal and non caring afterwords was the reason for the review.
2.0
3 years ago DO NOT have them do your stairs. My wood stairs look like I did them. Upon calling to have them looked at they come up with every excuse, avoid phone calls, do not fix their poor workmanship, etc. They DO NOT back up their work and quite frankly if you are putting in wood flooring or the like, it comes at a high price. Never using them again!
5.0
3 years ago We could not have asked for nor expected a more professional experience than through Roger's Flooring. We recently had our oak floors refinished and found the work was expectional. We then decided to work with them for carpeting. The prices were very fair and far lower than other large companies, the work performed was accurate and, even the cleanup was far more than we expected. We highly recommend this company to anyone looking for florring or carpeting in their home.
5.0
5 years ago We have bought both carpeting and flooring from Roger's over more than a decade and a half. We have found their prices fair, the work they have done in installation quick, clean and professional, and the overall experience, as above, excellent. My wife and I recommend them highly.
1.0
9 years ago The sales person I spoke with and the sales manager will tell you anything you want to hear to make a sale and then they don't or won't follow through on their deal. I bought carpeting for one room and it wasn't what I ordered. Different color than the sample. They even admitted to me that it was different but claimed that their was nothing they could do. Do yourself a favor and drive past this place and save yourself a big head ache. Rogers Flooring cannot be trusted.