ROGER'S FLOORING
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Roger's Flooring
1987 Franciscan Way, West Chicago, IL 60185-6201
630-231-8500
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
5.0
Louis L.
12 months ago
5.0
Audrey M.
12 months ago
5.0
Zia K.
last year
5.0
C S.
last year
I highly recommend Rogers Flooring! We had 2 separate projects done by 2 different crews. Both exceeded our expectations. The staff: Henry, Dave and Brian, were very knowledgeable and helpful. The installers took pride in their work. We are very pleased.
5.0
Pat B.
last year
OUR SITUATIONOur living room & dining room carpet was beginning to show it’s age. We decided to replace the carpet with Luxury Vinyl Flooring by Mohawk. We had gotten recommendations for three companies from several friends and called them for Rogers Flooring for one of our three estimates. Salesman Bryan was lovely to work with. He came out, took measurements and broke down the estimate the way we wanted, separating the living room/dining room estimate from an upstairs bedroom that we were “on the fence” about replacing the carpet in.GOOD UPDATES FROM SALESMAN BRYANWe decided to go with flooring all THREE of the rooms. Bryan gave us an estimated timeframe for materials (which have to be shipped here from out of state.) There was a 2 week delay in Mohawk’s delivery and - to my delight - Bryan actually CALLED ME TO LET ME KNOW! They have no control over production and shipment of materials but due to his experience, Bryan had given us a pretty accurate ballpark timeframe initially. And, I’m impressed that Rogers Flooring was so proactive in their communication with us in regards to shipping.INSTALLERS WERE ON TIMEBrian called to let us know that the materials had shipped and set up an install date. The install time was to be between 8:00-9:00 am on Monday, September 19, 2022. He estimated about 2 days for the install. The two installers arrived close to 8 am, with one actually arriving early but waiting in his car. I was super impressed that they were ON TIME!!!GREAT COMMUNICATION WITH INSTALLERSThe installers were professional and highly skilled. They had all the carpeting removed by morning and began installing the flooring. The upstairs bedroom flooring was complete that day and most of the living room/dining room was complete, as well. They told us they planned on installing the trim and doing the “detail work” the next day. I was impressed with their communication with us as they were working. Several times they showed us things and clearly explained what they were doing.THE INSTALLERS CLEANED UPEach day when the installers completed their work, they were very careful to sweep and vacuum up all the debris. They left the house as neat as a pin. I was impressed. Also, we have a couple of cats so I was grateful everything was safe for my pets.THE INSTALLERS WORE MASKS AT MY REQUESTI provided N95 masks for the two installers and asked them to wear them while they were working inside our house. Obviously, if they are outside sawing the mask could be removed. My husband had just recovered from covid four weeks prior, but I have never had it. (I just wanted EVERYONE to be safe doing the install.) They were super polite with my mask request and diligently wore them the entire time they were working. To be fair, my husband and I ALSO wore our masks of respect to the installers. But, I greatly appreciated the fact that they willingly wore them and were so nice about it.GREAT WORKBetween the installers attention to detail and the quality of the product, the work is STUNNING upon completion. The estimate was clear, price was fair, the work was outstanding and the entire experience was pleasant. I highly recommend Rogers Flooring.
5.0
Pat L.
last year
5.0
Jigar P.
last year
1.0
Susan L.
3 years ago
Avoid at all costs unless you enjoy hearing every excuse in the book. I only live 2 1/2 miles from the store. It took two weeks to finishing installing a vinyl plank floor in a family room. First the crew did not show up and I had taken a day off of work. The next day a crew was sent out. When the floor was installed the shoe molding was not stained and there were many nails sticking out of the molding. I have a fireplace and there was no molding or caulk around it and you could see all the cuts. Many calls trying to get someone out to finish the job correctly. No one calls you back. When they did finally come back, the caulk job that was done by my fireplace looked like I did it myself. I told them to come to the house and look at it since I am two traffic lights away, but they would not. They sent the person back to do it again with a different color.
5.0
Debbie M.
3 years ago
3.0
Alicia F.
3 years ago
5.0
David Z.
3 years ago
Great job by the whole team from quote to completion of work. Quote for work was resonable, returned in a timely fashion. The installation crews truly cared about our home, made sure things were protected, clean and even made sure our kitties were safe. Their attention to detail was superb.
5.0
Graice T.
3 years ago
The water heater broke at our home and caused water damage that required our entire first floor flooring to be removed and redone. We used Roger’s Flooring services to install new flooring and we couldn’t be happier. Being close to Christmas time and with this COVID-19 situation causing delays on everything they were wonderful about finishing the job before Christmas time like we needed to. They were professional, finished in a timely manner and after the work was done the place was left not only looking great but they did a clean job as they went. Great price, great quality and great job. Thank you again Brian and your team of workers for making it all happen just the way we wanted.
5.0
Neal C.
3 years ago
The entire process from entering the store to the final walk-through was a great experience. The designer, Dave M., came out to the house for the estimate as well as to give us some recommendations on hardwood colors and design.Roger's made the scheduling of the hardwood delivery and install very easy and accommodated the timing of our schedule. They completed all their deliverables on time.The install crew was great - they showed up on time and took great care to refinish one room and install new hardwood in another room. They worked with us to put down many color samples so we could be sure of the color we wanted.We would recommend Roger's for any flooring projects you have.
5.0
John D.
3 years ago
The job: installed LVP in basement (2 large rooms approx 550 square feet) and very attractive deep grey carpet with pad on stairs. It is now referred to as the "lower level"... LOL.Sales experience: Dave Murkowski was professional, consultative, not pushy, and made suggestions that proved helpful in the decision. Price was VERY COMPETITIVE vs. other bids.Installation: time of signing contract to install was 2 weeks. went very smoothly. technicians arrived on time, unloaded materials efficiently and great care was taken to refrain from damaging my newly painted walls. Floors went in in one day; carpet was installed a couple days later.Technicians: Wore masks per my request.In summary: I am extremely satisfied (exceeded my expectations) and instead of loathing a visit to the basement, I now look forward to spending time in my beautiful "lower level".
5.0
Jessica C.
4 years ago
5.0
Gregory E.
4 years ago
We just bought our first house and wanted to get all of our hardwood floors sanded and refinished before we moved in. Dave from Roger's Flooring made it a piece of cake. The quote for the work was a great price and the process was a breeze. The team was very quick and professional. They listened to all of the questions that we had and accommodated any additional requests that we had. They even ended up finishing the work ahead of schedule! The floors look amazing and we are very happy. We would definitely recommend Roger's Flooring to anyone in need of quality work.
5.0
Gregory E.
4 years ago
5.0
Henry L.
4 years ago
1.0
Sandy R.
4 years ago
1.0
Tiffany M.
4 years ago
I would never recommend this company. Extremely rude owner/businessman. They came 5x to fix the carpet job that they did and still awful. They cut corners, the install is a mess. The owner came and screamed at me in my own home. Just awful customer service and install.
1.0
Tiffany M.
4 years ago
0.0
Tiffany D.
4 years ago
I would never recommend this company. Extremely rude owner/businessman. They came 5x to fix the carpet job that they did and still awful. They cut corners, the install is a mess. The owner came and screamed at me in my own home. Just awful customer service and install.
5.0
Khochaba B.
4 years ago
5.0
daveo
4 years ago
Very friendly and knowledgeable.
5.0
Sally R.
4 years ago
In my townhouse there were three different types of floors on the main floor with two different heights. Roger's Flooring reviewed the existing flooring and told me they could place a floating floor over all with an underlayment where needed to make it all level and flowing from one area to the other. It was completed in one day and looks amazing. The installers were very professional. They moved all furniture and appliances and made sure it was put back correctly. I would highly recommend Roger's Flooring
5.0
Christine G.
4 years ago
We had our porcelain floor removed and vinyl plank installed by Roger's. This was a very large area - foyer, hallway, kitchen and laundry room. Although there were a few hiccups, they were resolved very quickly and satisfactorily by management. I highly recommend them because the quality of work done was outstanding and all touchpoints from Roger's were positive. They continue to stand by their good reputation.
5.0
Thomas M.
4 years ago
5.0
FW
4 years ago
I used Rogers flooring to put new wood floors in my dining room and living rooms. Also, they refinished the floors in my kitchen and family room. I am very pleased with the outcome. There were a few glitches but Greg Mucha saw things through . He was so accommodating and helpful! I would highly recommend them.
5.0
Heidi U.
4 years ago
5.0
john H.
4 years ago
5.0
Ramon B.
5 years ago
Very helpful and honest opinions on your selections
5.0
Ashwin P.
5 years ago
1.0
Ingrid B.
5 years ago
4.0
Bill D.
6 years ago
1.0
H D.
6 years ago
0.0
Henry L.
6 years ago
I love my new carpet and hardwood. Great job. I will recommend to my friends and family.
5.0
C W.
6 years ago
We recently had our floors refinished and were very happy with the finished product. The price was comprable to another quote of a vendor we had used in the past. We went with Rogers because they were available on the dates we needed the service and are so glad we did. The finished product and overall cleanliness of the job area was better than we expected.
5.0
Natalie H.
6 years ago
We are so happy with our new carpet from Roger’s Flooring! The staff was so helpful and professional throughout the entire process- from helping us with selecting the right carpet to installing it. We highly recommend Roger’s Flooring.
1.0
Michael R.
7 years ago
5.0
papa85mx8
7 years ago
We love our hardwood floor. The crew that came where awesome, professional,and hard working. They were on time, worked hard, andafter the job was finished helped put everything back in place for me.I wish I could give them more than five stars. I would highly recommend them.
0.0
wilson w.
7 years ago
the worst...took 6 weeks for 1 carpet piece, had to keep calling them to get install date, then bad install, then did not show up on said day to repair, had to stop payment on credit card, still trying to resolve,,,NEVER AGAIN
1.0
Lynn S.
7 years ago
Be warned...make sure you put an install by date in your contract. I ordered flooring back in December as of today I still do not have my floor. Thankfully I had an install date in my contract and was able to get my deposit back. I was told my floor would be delivered in Jan. no floor, I was told again another two weeks it will be here, still no floor, yet again it will be here in another week... guess what still no floor. It took me to call the flooring company direct in calf. to learn that there would be no floor and they didn't know when they would have product, there was a mill shortage. Rogers flooring could not be honest enough to tell me that. After having to get the owner involved I finally was able to get my deposit back. The owner did find out that the flooring would be available in March or April. We had a verbal agreement that when the floor came in I would bring back in my deposit. He assured me he would call me weekly if he had to keep tabs on this product. 2 1/2 months has gone by have not heard a word. I called the floor company direct to learn that the product is available. I left word for Rogers flooring asking for an update.... no return call. I would not recommend nor deal with this company.
3.0
Sarah K.
8 years ago
2.0
Joe J.
8 years ago
0.0
Jan D.
8 years ago
Did a horrible job on porcelain flooring they installed. The grout began chipping out and some of the tiles cracked shortly after being installed.
5.0
Melissa J.
8 years ago
1.0
Matthew M.
9 years ago
0.0
Ramona S.
9 years ago
We had Rodger's Flooring install our floor last May. We ordered in in April, they had the materials, but the installation manager never got back to us, It wasn't until I asked to talk to the store manager ,that something got done. Now my floor is separating, It' not even a year old. I'm not happy.
2.0
Dan g.
9 years ago
DO NOT have them do your stairs. My wood stairs look like I did them. Upon calling to have them looked at they come up with every excuse, avoid phone calls, do not fix their poor workmanship, etc. They DO NOT back up their work and quite frankly if you are putting in wood flooring or the like, it comes at a high price. Never using them again!
5.0
Thomas D.
9 years ago
We could not have asked for nor expected a more professional experience than through Roger's Flooring. We recently had our oak floors refinished and found the work was expectional. We then decided to work with them for carpeting. The prices were very fair and far lower than other large companies, the work performed was accurate and, even the cleanup was far more than we expected. We highly recommend this company to anyone looking for florring or carpeting in their home.
5.0
Kent G.
11 years ago
We have bought both carpeting and flooring from Roger's over more than a decade and a half. We have found their prices fair, the work they have done in installation quick, clean and professional, and the overall experience, as above, excellent. My wife and I recommend them highly.
0.0
Margaret F.
12 years ago
If you are looking for an outstanding carpeting and flooring business try Roger's flooring. Our entire experience with this company went well. Their showroom is extensive. We found the staff to be knowledgeable and able to answer all our questions. The instalation of our carpeting was done on the day scheduled and the workmen were prompt and courteous. The job was well done and met all our expectations. We can highly recommend this company.
0.0
Jaclyn T.
12 years ago
This place is a joke. Great selection but once they get a deposit on your money terrible communication. Delivery & install for both wood floors and the carpet was a joke. Had to have installers come back various times to complete the job. Worst money I ever spent.
5.0
macaelynn2 C.
12 years ago
best flooring company highly recommend
My husband and I recently bought a fixer upper! The house had terrible flooring and didn't want to have to pay an arm and a leg to put flooring throughout the entire house! Went to a couple different places and none was in our budget! Feeling down about the whole thing, my mother suggested rogers flooring. So my husband and I decided to give it a try! My husband and I get to rogers flooring and were greeted right away! We talked about our issues with our new home and told them our budget! We wanted hard wood and tiles in the kitchen and baths but if it wasn't in our budget to do the kitchen and baths we would be ok with that! Well let me just tell you we were so pleased to find out that with what er thought was a low budget WE GOT ALL ROOMS WITH HARD WOOD FLOORS ALL THE BATHS TILED AND THE KITCHEN TILED ALSO! THEN WE HAD $ IN OUR BUDGET TO TO GET THE BATHTUB WALL AND THE KITCHEN BACK SPLASH DONE AS WELL (which we didn't think was possible! The workers were soo clean and fast with getting the job done. My husband and I are very pleases! I would recommend rogers flooring to anyone!
5.0
Girl C.
12 years ago
In a word ""awesome""
It's easy to see why Rogers Flooring has been in business for over 30 years!!\t\n\t\nThe first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. \t\nThanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
Girl C.
12 years ago
In a word "awesome"
It's easy to see why Rogers Flooring has been in business for over 30 years!! The first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. Thanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
0.0
Brianne B.
12 years ago
best flooring company highly recommend – My husband and I recently bought a fixer upper! The house had terrible flooring and didn't want to have to pay an arm and a leg to put flooring throughout the entire house! Went to a couple different places and none was in our budget! Feeling down about the whole thing, my mother suggested rogers flooring. So my husband and I decided to give it a try! My husband and I get to rogers flooring and were greeted right away! We talked about our issues with our new home and told them our budget! We wanted hard wood and tiles in the kitchen and baths but if it wasn't in our budget to do the kitchen and baths we would be ok with that! Well let me just tell you we were so pleased to find out that with what er thought was a low budget WE GOT ALL ROOMS WITH HARD WOOD FLOORS ALL THE BATHS TILED AND THE KITCHEN TILED ALSO! THEN WE HAD $ IN OUR BUDGET TO TO GET THE BATHTUB WALL AND THE KITCHEN BACK SPLASH DONE AS WELL (which we didn't think was possible! The workers were soo clean and fast with getting the job done. My husband and I are very pleases! I would recommend rogers flooring to anyone!
0.0
Joanne W.
12 years ago
In a word "awesome" – It's easy to see why Rogers Flooring has been in business for over 30 years!! The first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. Thanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
Studoo C.
12 years ago
Very happy with my choice
We were remodeling our kitchen and really wanted to change to porcelain floors from regular tile and finally get a backsplash that we weren't embarrassed about. We shopped prices at all of the big box stores, but found little selection. We really wanted one person to help us through this process, not just a random worker on a shift at Home Depot. My neighbor told us to drop into Roger's Flooring, which has been around forever, and to just talk to a salesperson. Right away we received help, which was welcomed, considering their showroom had plenty of variety. Our salesperson directed us to samples of flooring and backsplash tiles after asking us very specific questions about our likes and dislikes. He then proceeded to sketch out a design for a backsplash. I was impressed with his artistic vision. The job was done quickly and done well, it's gorgeous. . Roger's Flooring took my budget into account as well without being pushy.
0.0
Stacey K.
12 years ago
Very happy with my choice – We were remodeling our kitchen and really wanted to change to porcelain floors from regular tile and finally get a backsplash that we weren't embarrassed about. We shopped prices at all of the big box stores, but found little selection. We really wanted one person to help us through this process, not just a random worker on a shift at Home Depot. My neighbor told us to drop into Roger's Flooring, which has been around forever, and to just talk to a salesperson. Right away we received help, which was welcomed, considering their showroom had plenty of variety. Our salesperson directed us to samples of flooring and backsplash tiles after asking us very specific questions about our likes and dislikes. He then proceeded to sketch out a design for a backsplash. I was impressed with his artistic vision. The job was done quickly and done well, it's gorgeous. . Roger's Flooring took my budget into account as well without being pushy.
5.0
henryl965 C.
12 years ago
Exceptional Products Service and Selection
During a recent renovation, I had a need for carpet, wood flooring restoration and ceramic tile. I consulted numerous friends and contractors and was consistently referred to Roger's Flooring. Their showroom was the most complete I experienced anywhere. Their recommendations and service were spot on. Prices were very competitive. I would highly recommend for the added value of professional advise and timely installation and service. I will definitely use their services again.
0.0
Diane M.
12 years ago
THIS IS THE PLACE – After several frustrating visits to local flooring stores I was referred to Roger's Flooring by my Dentist. The selection process was made very easy in the comfortable showroom and the salesperson was very knowlegeable and courteous. Delivery was arranged promptly and the installers were very clean and professional. I saved a great deal of time and money. I wish I had heard of this Family Owned Business sooner.
0.0
henry l.
12 years ago
Exceptional Products Service and Selection – During a recent renovation, I had a need for carpet, wood flooring restoration and ceramic tile. I consulted numerous friends and contractors and was consistently referred to Roger's Flooring. Their showroom was the most complete I experienced anywhere. Their recommendations and service were spot on. Prices were very competitive. I would highly recommend for the added value of professional advise and timely installation and service. I will definitely use their services again.
1.0
J21S C.
12 years ago
DO NOT BUY ANYTHING FROM ROGER'S FLOORING
I have never had a horrible experience in my life like I have had with Roger's Flooring. Absolutely do not use this company for any of your projects!! A portion of the flooring that was ordered was not the correct size as stated and, in turn, could not be used as the outcome would look horrendous. Just about everyone who works there was notified of the problem. One of their employees told my contractor to just cut the bigger tiles in half!!!??? Really? That's the solution to the problem? IDIOTS! Kept getting the runaround day after day. The owner, Roger, is a complete jerk. He actually yelled at me over the phone after I told him about my frustration with unreturned phone calls. This mess delayed the project by 2 weeks. He made me feel as if I was putting HIM out because the product would have to be picked up. GIVE ME A BREAK! I don't know who this guy thinks he is but he is the worst business owner I have ever come across. As a business owner, when a mistake has been made to one of your customers, you correct it immediately. You get the necessary people on the phone for a resolution not tomorrow or the day after...TODAY! You keep in contact with the customer to let them know of the progress. The customer should not have to track people down. I will be more than happy to take my business elsewhere and you should as well. Don't say you weren't warned.
0.0
J21S
12 years ago
DO NOT BUY ANYTHING FROM ROGER'S FLOORING – I have never had a horrible experience in my life like I have had with Roger's Flooring. Absolutely do not use this company for any of your projects!! A portion of the flooring that was ordered was not the correct size as stated and, in turn, could not be used as the outcome would look horrendous. Just about everyone who works there was notified of the problem. One of their employees told my contractor to just cut the bigger tiles in half!!!??? Really? That's the solution to the problem? IDIOTS! Kept getting the runaround day after day. The owner, Roger, is a complete jerk. He actually yelled at me over the phone after I told him about my frustration with unreturned phone calls. This mess delayed the project by 2 weeks. He made me feel as if I was putting HIM out because the product would have to be picked up. GIVE ME A BREAK! I don't know who this guy thinks he is but he is the worst business owner I have ever come across. As a business owner, when a mistake has been made to one of your customers, you correct it immediately. You get the necessary people on the phone for a resolution not tomorrow or the day after...TODAY! You keep in contact with the customer to let them know of the progress. The customer should not have to track people down. I will be more than happy to take my business elsewhere and you should as well. Don't say you weren't warned.
1.0
Pam H.
13 years ago
1.0
mlali C.
14 years ago
Don't use this company for anything
Unfortunately our builder used Roger's Flooring to do our wood floors. We noticed within the first year that the weather separation on the wood was bad. We do understand that wood expands and contracts however this was way beyond normal. We could place hundreds of coins in the floor and some were two quarters side by side fitting in the space. We have many pictures. We always got the run around about temperature, humidity etc. Never would they acknowledge that is was a poor installation. The owners blew us off and the the Manager, Henry, was never helpful. All the promises on the website are simply marketing ploys. They do not back their work if it is done poorly.
0.0
mlali
14 years ago
Don't use this company for anything – Unfortunately our builder used Roger's Flooring to do our wood floors. We noticed within the first year that the weather separation on the wood was bad. We do understand that wood expands and contracts however this was way beyond normal. We could place hundreds of coins in the floor and some were two quarters side by side fitting in the space. We have many pictures. We always got the run around about temperature, humidity etc. Never would they acknowledge that is was a poor installation. The owners blew us off and the the Manager, Henry, was never helpful. All the promises on the website are simply marketing ploys. They do not back their work if it is done poorly.
1.0
mpk2288 C.
14 years ago
BEWARE OF ROGER's FLOORING!
We hired Roger's Flooring to put in our wood floors. Beware of their salesman - they do a good job in talking up their experience and price but they will tag in extra charges. They tell you sweetly, we do not know what is under your carpet so that would be extra but then charge as they like and do not even give you detailed breakdown of charges! Everyone we talked to there for getting a detailed bill was very very rude! Even the guy who actually came to put down the wood floors said that it is a very badly managed company and they will rob you. I would suggest going elsewhere for your wood and carpeting needs then Roger's Flooring!
1.0
M K.
14 years ago
0.0
mpk2288
14 years ago
BEWARE OF ROGER's FLOORING! – We hired Roger's Flooring to put in our wood floors. Beware of their salesman - they do a good job in talking up their experience and price but they will tag in extra charges. They tell you sweetly, we do not know what is under your carpet so that would be extra but then charge as they like and do not even give you detailed breakdown of charges! Everyone we talked to there for getting a detailed bill was very very rude! Even the guy who actually came to put down the wood floors said that it is a very badly managed company and they will rob you. I would suggest going elsewhere for your wood and carpeting needs then Roger's Flooring!
0.0
bgk9
14 years ago
Excellent Experience – We had Roger's Flooring help us with our new home. The selection process was easy. The gentleman that helped us was very knowledeable and creative. All of the flooring came out great. The installation was very professional and timely. I would highly recommend using Roger's Flooring for any flooring. We will be back.