ROGER'S FLOORING

2.7
|
11 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Roger's Flooring 1987 Franciscan Way, West Chicago, IL 60185-6201 630-231-8500 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
2.7
|
19 Reviews

Reviews


1.0
2 weeks ago This customer did not leave a comment.
5.0
2 months ago We love our hardwood floor. The crew that came where awesome, professional,and hard working. They were on time, worked hard, and after the job was finished helped put everything back in place for me. I wish I could give them more than five stars. I would highly recommend them.
1.0
3 months ago More to come, I might actually get my floor installed today!
1.0
5 months ago Be warned...make sure you put an install by date in your contract. I ordered flooring back in December as of today I still do not have my floor. Thankfully I had an install date in my contract and was able to get my deposit back. I was told my floor would be delivered in Jan. no floor, I was told again another two weeks it will be here, still no floor, yet again it will be here in another week... guess what still no floor. It took me to call the flooring company direct in calf. to learn that there would be no floor and they didn't know when they would have product, there was a mill shortage. Rogers flooring could not be honest enough to tell me that. After having to get the owner involved I finally was able to get my deposit back. The owner did find out that the flooring would be available in March or April. We had a verbal agreement that when the floor came in I would bring back in my deposit. He assured me he would call me weekly if he had to keep tabs on this product. 2 1/2 months has gone by have not heard a word. I called the floor company direct to learn that the product is available. I left word for Rogers flooring asking for an update.... no return call. I would not recommend nor deal with this company.
3.0
11 months ago I'm updating to 3 stars since they did come out & are working with us and the manufacturer to replace the carpeting. �I will update once this is resolved.
5.0
last year This customer did not leave a comment.
1.0
2 years ago I went to this flooring store because they carry Shaw products, and I was looking to do repairs on an old floor that had damage. � �I brought in an old sample (new from a remnant box) to see if it would snap together with their newer Shaw products. � �I was happy to see it snapped together to the floor sample, which was exactly what I was looking for. � When the product arrived , although my old flooring snapped together in the store, �it did not snap together with the product that was shipped. � When this was brought up to Henry, he replied that it was probably my old flooring that had warped and not allowed the fit. This was a "special order", and would not be eligible for a refund, Even though it looks like all orders are "special orders", and just a creative way to say "no refunds". � �When I told him this was used on new flooring, from a remnant box, he was not appreciative of the feedback, and acted skeptical. � �So now all of this flooring I ordered will not fit with my old floor, and I needed to order transition strips to use between the 2 different flooring types. � I left a message on Henry's voice mail to say that I now needed to order 4 transition strips to finish this job, �There was no follow up call to my voicemail left, but I called him to make sure the order was placed. � He said he only ordered one, and then corrected the order to 4. � � When I called back for an ETA on the shipping, he said it had never been ordered because there was no credit card left for the deposit(which I would of been happy to have supplied, and already was with the first order). � � The person hired to do the installation was delayed 2 different times. �#1 because the flooring didn't snap together and #2 because the transition strips were ordered/not ordered. �Yes, people make mistakes, but the attitude of dismissal and non caring afterwords was the reason for the review.
2.0
3 years ago DO NOT have them do your stairs. My wood stairs look like I did them. Upon calling to have them looked at they come up with every excuse, avoid phone calls, do not fix their poor workmanship, etc. They DO NOT back up their work and quite frankly if you are putting in wood flooring or the like, it comes at a high price. Never using them again!
5.0
3 years ago We could not have asked for nor expected a more professional experience than through Roger's Flooring. We recently had our oak floors refinished and found the work was expectional. We then decided to work with them for carpeting. The prices were very fair and far lower than other large companies, the work performed was accurate and, even the cleanup was far more than we expected. We highly recommend this company to anyone looking for florring or carpeting in their home.
5.0
5 years ago We have bought both carpeting and flooring from Roger's over more than a decade and a half. We have found their prices fair, the work they have done in installation quick, clean and professional, and the overall experience, as above, excellent. My wife and I recommend them highly.
5.0
5 years ago best flooring company highly recommend My husband and I recently bought a fixer upper! The house had terrible flooring and didn't want to have to pay an arm and a leg to put flooring throughout the entire house! Went to a couple different places and none was in our budget! Feeling down about the whole thing, my mother suggested rogers flooring. So my husband and I decided to give it a try! My husband and I get to rogers flooring and were greeted right away! We talked about our issues with our new home and told them our budget! We wanted hard wood and tiles in the kitchen and baths but if it wasn't in our budget to do the kitchen and baths we would be ok with that! Well let me just tell you we were so pleased to find out that with what er thought was a low budget WE GOT ALL ROOMS WITH HARD WOOD FLOORS ALL THE BATHS TILED AND THE KITCHEN TILED ALSO! THEN WE HAD $ IN OUR BUDGET TO TO GET THE BATHTUB WALL AND THE KITCHEN BACK SPLASH DONE AS WELL (which we didn't think was possible! The workers were soo clean and fast with getting the job done. My husband and I are very pleases! I would recommend rogers flooring to anyone!
5.0
5 years ago In a word ""awesome"" It's easy to see why Rogers Flooring has been in business for over 30 years!!\t\n\t\nThe first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. \t\nThanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
5 years ago In a word "awesome" It's easy to see why Rogers Flooring has been in business for over 30 years!! The first time I used Rogers Flooring was through a builder that constructed our house. They had us go to their showroom to do our selections. They were so helpful and knowledgeable with creating the best products to fit our lifestyle. Jump ahead 9 years...bought a home and decided to go back to Rogers flooring for remodeling. This time we experienced his installers personally. Wow! They were polite, clean and on time. Roger, again helped us with options and provided the usual great service. Everything that was promised was delivered. Thanks Roger for the beautiful designs. We get so many compliments on the artistic tile designs as well as the wood floors. You guys are the best!!
5.0
5 years ago Very happy with my choice We were remodeling our kitchen and really wanted to change to porcelain floors from regular tile and finally get a backsplash that we weren't embarrassed about. We shopped prices at all of the big box stores, but found little selection. We really wanted one person to help us through this process, not just a random worker on a shift at Home Depot. My neighbor told us to drop into Roger's Flooring, which has been around forever, and to just talk to a salesperson. Right away we received help, which was welcomed, considering their showroom had plenty of variety. Our salesperson directed us to samples of flooring and backsplash tiles after asking us very specific questions about our likes and dislikes. He then proceeded to sketch out a design for a backsplash. I was impressed with his artistic vision. The job was done quickly and done well, it's gorgeous. . Roger's Flooring took my budget into account as well without being pushy.
5.0
5 years ago Exceptional Products Service and Selection During a recent renovation, I had a need for carpet, wood flooring restoration and ceramic tile. I consulted numerous friends and contractors and was consistently referred to Roger's Flooring. Their showroom was the most complete I experienced anywhere. Their recommendations and service were spot on. Prices were very competitive. I would highly recommend for the added value of professional advise and timely installation and service. I will definitely use their services again.
1.0
6 years ago DO NOT BUY ANYTHING FROM ROGER'S FLOORING I have never had a horrible experience in my life like I have had with Roger's Flooring. Absolutely do not use this company for any of your projects!! A portion of the flooring that was ordered was not the correct size as stated and, in turn, could not be used as the outcome would look horrendous. Just about everyone who works there was notified of the problem. One of their employees told my contractor to just cut the bigger tiles in half!!!??? Really? That's the solution to the problem? IDIOTS! Kept getting the runaround day after day. The owner, Roger, is a complete jerk. He actually yelled at me over the phone after I told him about my frustration with unreturned phone calls. This mess delayed the project by 2 weeks. He made me feel as if I was putting HIM out because the product would have to be picked up. GIVE ME A BREAK! I don't know who this guy thinks he is but he is the worst business owner I have ever come across. As a business owner, when a mistake has been made to one of your customers, you correct it immediately. You get the necessary people on the phone for a resolution not tomorrow or the day after...TODAY! You keep in contact with the customer to let them know of the progress. The customer should not have to track people down. I will be more than happy to take my business elsewhere and you should as well. Don't say you weren't warned.
1.0
7 years ago Don't use this company for anything Unfortunately our builder used Roger's Flooring to do our wood floors. We noticed within the first year that the weather separation on the wood was bad. We do understand that wood expands and contracts however this was way beyond normal. We could place hundreds of coins in the floor and some were two quarters side by side fitting in the space. We have many pictures. We always got the run around about temperature, humidity etc. Never would they acknowledge that is was a poor installation. The owners blew us off and the the Manager, Henry, was never helpful. All the promises on the website are simply marketing ploys. They do not back their work if it is done poorly.
1.0
7 years ago BEWARE OF ROGER's FLOORING! We hired Roger's Flooring to put in our wood floors. Beware of their salesman - they do a good job in talking up their experience and price but they will tag in extra charges. They tell you sweetly, we do not know what is under your carpet so that would be extra but then charge as they like and do not even give you detailed breakdown of charges! Everyone we talked to there for getting a detailed bill was very very rude! Even the guy who actually came to put down the wood floors said that it is a very badly managed company and they will rob you. I would suggest going elsewhere for your wood and carpeting needs then Roger's Flooring!
1.0
9 years ago The sales person I spoke with and the sales manager will tell you anything you want to hear to make a sale and then they don't or won't follow through on their deal. I bought carpeting for one room and it wasn't what I ordered. Different color than the sample. They even admitted to me that it was different but claimed that their was nothing they could do. Do yourself a favor and drive past this place and save yourself a big head ache. Rogers Flooring cannot be trusted.

October 1 - November 11, 2017
24 Months Financing**