BIG DOG FLOORING

3.9
|
27 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Big Dog Flooring 7418 Madison Ave, Indianapolis, IN 46227-5519 317-780-9100 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
3.9
|
28 Reviews

Reviews


5.0
last week This customer did not leave a comment.
5.0
2 months ago Best place in town....love me some big dog flooring!!!!
5.0
3 months ago Great company. Great owners. I've used them for years for tile carpet laminate- you name it. Never an issue. Always willing to work with you on price.
3.0
4 months ago Good prices and carpet, but the installers smoked on my property. One smoked in my driveway before coming inside, and another smoked in my garage while chatting on his cell phone and lounging on rolls of carpet. As a pregnant woman, I was very upset that I could not escape the smell of smoke while they were here. When I complained about their smoking at their office, I was informed that this was not a new issue. Thankfully our carpet does not smell like smoke and the smoke smell eventually dissipated in the garage.
5.0
4 months ago Great Experience! 5
4 months ago I used them in Dec 2016 for laminate in DR and LR. Installers were superb. Took great care and paid attention to detail. Three weeks later I had all upstairs carpet replaced and new tile installed in two baths. Again installers were exceptional. My experience with Big Dog Flooring from selection through installation was a pleasure. I highly recommend this company.
1.0
6 months ago I called the store today to get a pricing on some carpet and the lady who answered my call was unbelievably rude and hung up on me, when all I wanted was an estimate. I tried to call back and obviously they have caller ID and she blocked me refusing my call. please boycott this store. I will be posting on Facebook, twitter, and Instagram my horrible experience With the costumer service I endured . 0 stars
1.0
6 months ago The worst customer service in the industry! Rude and sloppy and I will never use this establishment for my carpet needs!!
5.0
6 months ago This customer did not leave a comment.
5.0
6 months ago Flawless job with awesome customer service "From start to finish, Big Dog Flooring was awesome. The helped us find exactly what we were looking for, knew we were in a bind to get it done quickly, did it before it was promised, and very professional all the way"
5.0
7 months ago Chip and his crew are amazing! I've had them do the flooring in my home two times, both times they have turned out beautiful! Great prices, great people and fantastic customer service and attention to detail! Thanks Chip!
2.0
8 months ago Big Dog must be so busy that they don't need customers.. I went in the store to look at some carpet, was told to send measurements, they wouldn't come measure, and then they could get me a quote and schedule install right away. So I emailed measurements, then they called and had no idea who I was... I called back and reminded them. then I get a quote a few days later, I emailed back and said "Great, lets get it scheduled" Didn't hear a thing for a week.. I called and the responses was just oh... sorry.. no offer of anything.. then if you want to pay by card they add 3%. really in this day you charge people to use a credit card... Would have been nice to offer to waive that since you ignored me for a week and you know I have to drive 45 min to get to the store to pay my deposit. Summary, service seems to have slipped since the last time I used them.
5.0
last year Big Dog gave me a great price on replacing my carpet a few months back. When I had some work done on my plumbing big Big Dog came out and fixed the carpet damage caused by the plumbers at a very reasonable rate.
5.0
last year These folks are fantastic, experts in what they do. Also, if something goes wrong, they will make it right. BRAVO BIG DOG!
5.0
last year Good people. Great prices. Excellent work. Would do business again and recommend to others. Thanks Chip!
4.0
last year Purchased engineered hardwood. The staff was extremely helpful and stuck in my price range. The first installation men did an awful job. That or the flooring was defective. Thankfully big dog allowed the floor to be ripped up and completed again. The second installers - husband and wife - did amazing. So detailed and sweet people. Overall my floor looks amazing and great price. Was a hassle to have them complete again - but it was worth it now!
5.0
last year I highly recommend BIG DOG Flooring, bought carpet and hardwood flooring 2 years ago, still looks brand new... Hard workers, nice people, and best of all (honest). Going back again if we move to a bigger house.
5.0
last year BEST PRICE, GREAT PEOPLE, QUALITY WORK Big Dog Flooring is a fantastic place to get carpet. They are very knowledgeable, have competitive prices, and being family owned is always a plus. The entire process from selection to install went very smooth. Every time we went into the store were always working with a family member of the business. All the sales people I spoke with were very knowledgeable about the various carpets that fit my budget. The sales floor is set up so we could walk on various types of carpet and padding combinations to get an idea of what our selection might feel like to walk on. After we narrowed our selection down to just a couple of styles they even let us take home large samples of carpet to see what it would look like in our home. When it was time for them to come out to measure the owner himself , Chip, came out personally to speak with us. We received the quote the same day by email and were able to narrow down our options from there to fit our budget by working directly with Chip over the phone. We compared the final quote matching the materials exactly with other competitors and found that the price was well under the three other companies that we had chosen to price shop. On the day of install we found out that the installers had been working for the company for a long time. One of the guys said he had been there for over 15 years. The quality of work was very good all of the edges were neatly tucked under the baseboards and you could not find were any of the seams were located. The stairs looked great too as each one of the steps was nailed go give it an upholstered look. When they left they cleaned up after themselves and even vacuumed the carpet for us to get all the fuzzes up. We are very happy we went with Big Dog Flooring and will be using them again when we have hardwood floors installed in our entryway.
1.0
2 years ago I can't give this business a big goose egg 0 rating, so a one star rating will have to be their ONLY ' lucky star ' from me. Well, where do I start? From the beginning, the owner was not forthcoming about the bottom line on the pricing aspect of the job. When the area to be floored was measured, he said he would email the estimate. After viewing the estimate, we noticed that he slipped in quite a few nickel and dime misc charges - like a freight charge for the flooring. Usually freight is built into the price of the flooring per square foot in most cases. They led us to believe that fact in the beginning before we saw the initial estimate. They never mentioned that the price we agreed to for the flooring was the bottom line price. Then,...after the flooring style was picked, and after it was delivered, it looked nothing like the sample in the store. The coloration was all over the place, and looked like several styles and/or colors of flooring. We went to the store to see if we could work it out by getting a more comparable color of flooring, but then they informed us there would be a 900.00 restocking fee. We were shocked as that was never stated to us, because nothing was ever signed - like the final estimate. We refused to pay a restocking fee and we decided to terminate the entire the business transaction immediately. The owners wife was extremely nasty to us and argued incessantly. She knew she didn't handle the whole transaction in a professional and businesslike fashion, and she knew we were right. She was frustrated because she screwed up. It was a very awkward and stressful scene. We left the business shortly after she started yelling at us because we knew there was not going to be a way to resolve the situation based on her irrational and unpleasant behavior. It was a twilight zone moment to be sure. Judging from the other poor reviews from others who rated this business, I guess I am not too far from the true mark in rating this business with poor marks. I know it definitely wasn't our fault, and it just simply appears to be the way this business operates. They seem to fly by the seat of their pants, and shoot loosely from the hip. It's a very unstable situation that I hope I can help others avoid.
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Big dog has done numerous jobs for me in two of my homes and they could not be better. Each job was done quickly and professionally by friendly people who are there for you.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago I would give this business a zero if that was an option. the staff at the office was quite nice but Kris came to my house to measure and was beyond rude. I didn't even get in my door when she started with insults. AVOID AT ALL COSTS
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Big Dog Flooring Big Dog is a family-owned flooring installation company that is striving to offer the best in hardwood floor refinishing, carpet repair, and other services. Come visit our store today!Monday to Friday 9:00 am – 7:00 pmSaturday 9:00 am –…
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Extremely rude staff and the owner herself is not much better. I went in with my husband as we are interested in re-flooring our kitchen and was treated horrible. The owner, Kris, must have been having a bad day but she really needs to learn to not treat her customers so poorly or she'll no longer have any. They will never get a penny from any of my family or friends.
1.0
5 years ago Two years ago I had top of the line carpet installed from Big Dog Flooring. The installers were very good and professional. At first the carpet looked great, but when I vacumed I kept getting the vacume FILLED with rug fibers. Chip(owner) told me that it would quit happening after a while. It didn't stop so he had an inspector come and take samples and sent them to Shaw Carpet Co. They said that it was ok. Well here it is 2 years later and 3 vacumes later and it is still filling my vacume with carpet fibers. It was to have a 5 year anti matting warranty and in the heavy traffic areas it is matted. After Chip received the report from Shaw, he would no longer return my phone calls. Big Dog Flooring does not back their customers so stay away from them.

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