DIRECT SALES FLOORS
As a Shaw Flooring Network (SFN) retailer, we are committed to providing you with the very best service. We go above and beyond to make sure you’re satisfied with the flooring product, service and ultimately, your home. Purchasing carpet, hardwood, luxury vinyl or tile and stone can be daunting, but we are here to help you every step of the way.
Shaw Floors is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Direct Sales Floors
121 Diablo Rd, Danville, CA 94526-3302
925-837-0555
https://shawfloors.widen.net/content/dqn0tmc3r4/web/shaw-logo-bw.webp?quality=85
Price Range:$-$$$$
Reviews
1.0
Krishna V.
5 months ago
Direct Sales Floors has one of the worst post sales support I ever experienced. They installed *************************** blinds in our house. However three of them broke. I reached out to them to Apr/23 through email and followed up a couple times. No Response. I gave up and eventually another blind also broke. This time I called them 3 times before someone picked the call. They took my complaint and promised to call back - no call back. I had to call back again and repeat the complaint again. They said they will look into it and after 3 days the owner (***) called up and asked me to send videos. I promptly sent them the same day. Again no response for days. Had to keep following up. It is such a poor experience.
5.0
Ronald P.
6 months ago
Showroom with lots of options. Amanda was very helpful looking at window coverings, carpets, and linoleum. Will be going back when we make a decision on the direction we are going.
Anonymous
6 months ago
Ronald, thank you for your positive feedback. We are delighted to hear that you found our showroom to have a great selection and our staff to be helpful. We are committed to providing exceptional assistance and look forward to continuing to support you in making your decision! Take care.
5.0
Janet T.
last year
Amanda has made the experience of preparing my parent’s home for sale easy and even pleasant! The Carpet One network made it easy for me to select flooring from out of state. Amanda’s responsiveness and professionalism made this interstate transaction totally stress free. The flooring is absolutely beautiful and the home is move-in ready!
Anonymous
last year
Thank you so much for the 5 star review, Janet! We're so glad we were able to provide a smooth experience for you and your parents from start to finish. It was a pleasure to work with you and we hope your family loves their new floors for many years to come. Let us know if we can help with your next project!
2.0
Orlan B.
last year
5.0
Brian B.
2 years ago
5.0
Laura T.
2 years ago
5.0
David F.
2 years ago
We were enthralled with the beautiful new carpets installed in our home by Direct Sales Carpet One. In particular, we were very pleased by their two installers for their outstanding craftsmanship, their dedicated work ethic and their friendly and most helpful service. They completed the job in 2 and 1/2 days, as planned. Then, they provided a thorough cleanup and left our home looking fabulous. We told them that we would be very happy to have them return for any future projects simply because their work ethic was so outstanding.If future customers could somehow get an understanding of the kind of the high quality workmanship and friendly professionalism they may expect from their installers, that might be all the advertisement they need for increasing their sales.
Anonymous
2 years ago
Hi, David! Thanks so much for leaving us such a great review! We're so glad our commitment to customer service exceeded your expectations. Thank you for trusting us with the care of your home. If you need anything else, please don't hesitate to reach out!
5.0
Danielle B.
2 years ago
Anonymous
2 years ago
Thanks so much for the 5 star review, Danielle!
5.0
Dayna M.
2 years ago
Joe and Amanda made this an excellent experience. Joe helped us make the right choice of great quality carpet that fit our budget. Amanda was able to get us on the calendar quickly and gave us great customer service. The installers did a great job and moved our furniture with care.
Anonymous
2 years ago
Greetings, Dayna! We're so glad Joe and Amanda provided the top level service we're known for. It was a pleasure to serve you. Let us know if we can help with any projects in the future!
1.0
Joanna J.
3 years ago
5.0
Darlene C.
3 years ago
Anonymous
3 years ago
Thank you Darlene, we appreciate your 5-star rating!
5.0
David M.
3 years ago
Anonymous
3 years ago
David, thanks for the 5-star review.
5.0
Sue S.
3 years ago
Very easy to work with. They helped us pick the type of flooring that worked best for our space and budget. Then we had a variety of colors and textures to choose from. The online software helped its make a decision about color. The shortest part was actually the installation.
Anonymous
3 years ago
Hi Sue,Great to hear you felt working with us was a breeze for selecting your flooring …Hi Sue,Great to hear you felt working with us was a breeze for selecting your flooring and your installation process. Enjoy you're new flooring and feel free to contact us with any questions.More
1.0
E A.
3 years ago
5.0
Maria B.
3 years ago
I love my carpet!They have so many carpet options to chose from it's almost overwhelming. The staff is helpful and knowledgeable and give you the information you need to make a good decision without pushing you towards a sale. All pricing is transparent so there's no guessing which carpets are in your price range. We were very happy with their service and installation (which was pretty quick but looks great!) as well as the carpet itself. I definitely recommend checking them out.
Anonymous
3 years ago
Maria, thank you so much! We truly appreciate your kind words and 5-star rating. We're also so glad to hear you had a great experience working with our team and hope you enjoy your new installation for many years! Thank you once again.
5.0
KJ P.
4 years ago
1.0
Mara V.
4 years ago
Do not buy Tigressa carpet - I chose what I thought was a lovely soft thick carpet, it started matting down almost immediately, I now have to vacuum every other day just to keep it presentable, I regret this purchase.
5.0
Sheryl S.
4 years ago
Scott was very helpful. We were looking at vinyl flooring, but they seem to have a good selection of all kinds of flooring. They also carry decorative tile and window shades.
Anonymous
4 years ago
Thanks for the amazing review, Sheryl! Our store is proud to offer a large selection of products. We're glad to hear that Scott was helpful and we hope to see you again soon!
4.0
D L.
4 years ago
The sales staff was very courteous and knowledgeable about their products. The installation of the laminate and tile flooring was excellent. The crew was very respectable and and they cleaned up the work space before they left.
Anonymous
4 years ago
Thank you for the kind words and positive review, we truly appreciate it. We hope you enjoy your new installation for many years to come, and if you ever have any questions please feel free to reach out and we'd be happy to help. Thank you again!
4.0
David B.
4 years ago
Your installation team was amazing!By the wayThis is a testI’m the installation manager!
1.0
Ian V.
4 years ago
We asked for our floors to be finished with a clear coat and they used a product with a visible orange tint. They Refused to fix it and voided our warranty when we complained. I am not sure what legal right they have to withdraw a satisfaction guaranteed warranty, but they refused to honor it. Be very careful with this company. Any complaints you have with this flooring company are referred to CCA global, that pose as an independent arbitrator but actually represent Direct flooring and carpet one. Not recommended.
5.0
SV S.
4 years ago
One of the best experiences. Expert service was provided to guide us through many options of shades and carpeting. Very satisfied with our mutual decisions. Measurements, installation, product and service of high quality. Price worth every penny spent for long-term daily satisfaction.
Anonymous
4 years ago
Thank you, Stan! We appreciate your kind words and 5-star rating of your experience working with our team. We hope you enjoy your new installation for many years to come, and if you ever have any questions please don't hesitate to reach out. Thank you again!
5.0
Joseph W.
4 years ago
Anonymous
4 years ago
Thanks for leaving us a 5 star review, Joseph!
3.0
Nanci L.
4 years ago
One of the longest and worst experiences of our lives although we did end up, finally with great flooring that we are happy with. The experience was a nightmare though and included the workers running our air conditioner as low as the thermostat would go - 50 degrees in the middle of a 100 + heat wave with the front and back doors open. Ruined both the air and heating units.We were in a hotel for a month as the first flooring was wrong and faulty. I made arrangements to leave some things in the house and salesman said not a problem. Then they decided to add moving furniture to my bill!Fortunately we have a home warranty that paid for most of the HVAC but we were stuck with $3300 out of pocket. Every HVAC company I have checked with says that the ac should never be run at a temp that low.I would not recommend using them for this fact. I was also disappointed at the lack of care for our things in our home. While items were placed on the counters to block off appliances from construction dust, etc., it was discovered that they moved the items and used them. This was discovered easily as one was brand new, a gift and I hadn’t used it yet. I opened it up to find it dirty with fried food in it.The right thing to do would have been to reimburse us for our out of pocket expenses from the damage caused by their employees.
Anonymous
4 years ago
Nanci, Thank you for leaving your feedback and we're happy to hear you are satisfied with your new flooring; however, we would like to take an opportunity to reflect on a couple of your statements. The flooring that was provided to you the …Nanci, Thank you for leaving your feedback and we're happy to hear you are satisfied with your new flooring; however, we would like to take an opportunity to reflect on a couple of your statements. The flooring that was provided to you the first time, was a manufacturing issue not caused by us and as soon as our installation crew found it be faulty, we stopped the installation, had you re-select flooring and we reordered new material for you. Unfortunately, this did delay the project by two weeks. In regards to your HVAC damage, in working with our legal department as well as your insurance company, we requested a copy of the inspection and repair receipts on five separate occasions throughout September with no response. On 10/31, the insurance company closed the case until further information was provided. While we do the best to prevent any obstacles from arising during installation and remodel projects, sometimes unforeseen events can happen. We feel we've attempted to remedy your concerns to the best of our ability but do apologize for your experience. Please contact us directly at 510-538-5000 should you like to discuss this further.More
2.0
Jeremy C.
4 years ago
2.0
Sam L.
4 years ago
5.0
Darryl W.
5 years ago
Very informative and I have dealt with them various times
Anonymous
5 years ago
Thank you for the great feedback, Darryl!
5.0
Connie W.
5 years ago
1.0
Minty M.
5 years ago
1.0
Ken A.
5 years ago
1.0
Rebecca O.
6 years ago
4.0
Lisa E.
6 years ago
Yami is fab. Very patient and helpful
Anonymous
6 years ago
Thank you for taking the time to share some kind words and review us, Lisa!
5.0
Jim H.
6 years ago
1.0
Mary F.
6 years ago
5.0
Bob L.
6 years ago
The flooring installer did a perfect job with the vinyl sheet flooring in the bathrooms and laundry room. Fast and professional. Highly recommend!
Anonymous
6 years ago
Thank you for taking the time to share these kind words and recommendation with us, Bob. We hope you love your new flooring and can’t wait to work with you again!
5.0
Nancy H.
6 years ago
5.0
Sunny S.
6 years ago
5.0
Jennifer T.
7 years ago
2.0
Niki H.
7 years ago
5.0
taylor r.
7 years ago
5.0
Kristen B.
7 years ago
4.0
Dr D.
7 years ago
5.0
Kami J.
7 years ago
1.0
Tom S.
7 years ago
5.0
Darrel W.
7 years ago
5.0
Madeline S.
8 years ago
5.0
Patty G.
8 years ago
5.0
Jessica R.
8 years ago
4.0
Charlotte R.
8 years ago
1.0
Stephen W.
8 years ago
4.0
Javier
8 years ago
1.0
Carol S.
8 years ago
5.0
Michelle B.
8 years ago
5.0
Pamela G.
8 years ago
1.0
MMMeg H.
9 years ago
1.0
N L.
9 years ago
5.0
Janice S.
9 years ago
5.0
J A.
9 years ago
2.0
Rob D.
9 years ago
5.0
Steph K.
9 years ago
5.0
Brad B.
9 years ago
1.0
Kathy O.
10 years ago
3.0
Dana C.
10 years ago
1.0
Sam S.
10 years ago
5.0
Megan B.
10 years ago
1.0
E W.
10 years ago
5.0
Eric M.
10 years ago
5.0
Ana R.
10 years ago
5.0
Jeremiah A.
11 years ago
4.0
Ping T.
11 years ago
5.0
Nathaniel K.
11 years ago
5.0
Stefanie P.
11 years ago
5.0
Maddie D.
12 years ago
5.0
Anne G.
12 years ago
5.0
Debbie C.
12 years ago
5.0
E J.
13 years ago
1.0
Joey L.
14 years ago
5.0
N. F.
14 years ago
1.0
D M.
14 years ago
5.0
braun r.
15 years ago
1.0
Norma M.
15 years ago