DEGRAAF INTERIORS INC

4.5
|
54 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
4.5
|
54 Reviews

Reviews


5.0
3 weeks ago New flooring. "Friendly, helpful employees, courteous installers. I would recommend DeGraafs to others."
5.0
last month Flooring removal and installation "Very pleasant experience working with DeGraaf Int. personnel. Good product, great service. Installation team=exceptional. Willing to go the extra mile."
5.0
last month The Customer Matters Here! "I chose DeGraaf Interiors for a master bath remodel. At first, things started off on the wrong foot because I was not happy with the original design consultant, but then Deb DeGraaf took over the project and things began to move forward in a positive direction. I can't say enough good things about Deb. My bathroom remodel was a low budget project in comparison to many that DeGraaf completes; however, Deb treated me and my project with the utmost professionalism and attention. Any questions were always answered promptly. I am a self-proclaimed fussy client, so Deb made sure to send some of her best subcontractors and the bathroom turned out beautifully. I am very pleased with the service I received from DeGraaf and would use them again in the future."
3.0
3 months ago 95% of Job was Great "Replaced flooring in entire lower level with hardwood and grouted luxury vinyl. Installers arrived at prearranged time and (almost) completed job within the time estimated. Very happy with the hardwood flooring and grouted vinyl. However... they swept the sawdust into my landscaping by the front door even though they had a broom, dustpan and trash. First thing people see when they come to my home :( When I turned on the washing machine the next day, the tile guy forgot to turn back on the water in the laundry room. We pulled out the washer to turn on the water and they did not grout under the washer and dryer and did not reinstall the quarter molding. He was suppose to come back today to finish the job over two hours ago, but still hasn't showed up. If they would have finished the laundry room and disposed of the sawdust properly, I would have given them a five star rating. It's too bad that they didn't finish strong."
2.0
3 months ago The showroom has many high quality selections but unfortunately we were very disappointed with the service we received. Due to an error on their part and admitted by the ordering manager, our hardwood floor order was not ordered in the correct quantity and the tile order was never placed. This was for new construction and our contractor was forced to have his flooring sub-contractor come twice to accommodate the two shipments. We had to install what was delivered first since the cabinets were arriving. I am still awaiting tile and second floor shipment. Most disappointing is that I have asked to talk to a Manager about this issue and have never received a call back. I have since verified their pricing against others and realize I overpaid. Ex. They are charging me $150 for a floor vent and I could buy them at $95 elsewhere. My own fault for not investigating the company and prices further. I loved their showroom but I didn't do due diligence before making a significant purchase so I wanted to help others avoid the same mistake.
5.0
5 months ago Great Experience! First time we ever remodeled our kitchen and thankfully we stopped into DeGraaf and met Aren. She helped us every step of the way and was in constant communication with me before during and after all of the necessary steps. It was a great experience working with Aren and now love the finished kitchen!!
5.0
5 months ago Extremely satisfied customer Just dropping you a note to let you know our new Quartz counters and backsplash look amazing and the installation process could not of went any smoother. I will be recommending Degraafs and Kristi Smallegan to anyone who asks. Other staff were also helpful when we stopped by. I first heard of Degraafs on Eight West. I hope to do further business with them.
5.0
5 months ago Thank you Kristi and DeGraaf Interiors! "Our entire experience with DeGraaf Interiors has been one that has reflected exceptional quality service. We sold our home and were renovating a condo and were going to complete demo, painting, and have new flooring installed in just 5 days. About two weeks prior to closing, we emailed DeGraaf Interiors (during non-business hours) and had a response within a couple of hours from Deb assuring us that DeGraaf could meet our short time frame for ordering and installation. She referred us to Kristi, who was fantastic! Kristi quickly helped us through choosing flooring and we are very happy that we took her suggestion to go with the Hudson Valley Core-Tec instead of the flooring that we were trying to match from our previous home. She was right about it tying in the existing cabinets, new paint and carpet, and our furniture. It's perfect for the space and we are extremely pleased. The carpet she helped us choose is very nice as well. Many have visited us and are amazed at how the new flooring has transformed a 25 year old condo. The installers worked seamlessly with Kristi and met hers and our expectations for the project completion and we were able to move in at the end of the week. We've already referred several people to DeGraaf because of our wonderful experience. Thank you!"
5.0
6 months ago I have had such wonderful experiences when working with DeGraff. I have purchased not only carpet but also a new product out made specifically for basements, AduraMax. I absolutely love my new basement floor. The AduraMax is has a nice warm look and feels much warmer on my feet than wood or ceramic. It also isn't slick like other products, which I like because I have small children. It is also completely waterproof, again a great feature with kids in the home. Thank you DeGraaf!
6 months ago
5.0
6 months ago Great Service Another great experience from ordering to the installation. Cannot wait to come back redo a couple additional rooms in the house. Would not consider going anywhere else! Thank you
5.0
6 months ago Very friendly service!! We dealt with Heather Ulberg. She was on top of everything and took our questions and changes in stride. Was always pleasant. We enjoyed working with her!! Installation has not taken place as yet
5.0
7 months ago Very Satisfied "We were pleased that the work was done on schedule, and very happy with the outcome."
5.0
7 months ago Great service!! "We sadly had flooring installed that later was discovered to be defective by the manufacturer. We were really bummed out, however in working with Cherie at the Hudsonville location, we have been able to receive full replacement for our floor. We are in the process now of choosing another floor and Cherie has been incredibly friendly, professional, informative, and patient as we look at samples, order new samples, etc. We have so appreciated the kind service provided! We will definitely consider DeGraaf for all future flooring needs!"
5.0
7 months ago Great to work with! "I used DeGraaf Interiors when remodeling our 11,000 sq foot beach house on Lake Michigan. Heather Ulberg was fantastic to work with and helped me pick out the perfect carpet for the house and helped me order some amazing custom rugs as well. The installation team was very friendly and professional. They went above and beyond to make sure everything looked beautiful in the house! Thanks for everything!!"
5.0
7 months ago We couldn't be happier! "Several years ago, DeGraaf installed flooring throughout our house. What a fantastic job they did! Recently, when we needed some adjustments, they completed them perfectly. Amy, Deb, Mark, and Jim are examples of people who treat customers with respect and skill."
5.0
7 months ago New Home Savior We were very fortunate to find DeGraff Interiors for help with our new build. Barb used lots of patience and experience to help us through the process. We are ecstatic with the results. We will continue to use Barb and DeGraff for our interior decorating needs.
5.0
8 months ago Wonderful Product and Great Service! My husband and I love our new flooring from DeGraaf Interiors. It looks amazing in our newly remodeled kitchen and bathroom. Morgan was extremely helpful and knowledgeable in helping us make the perfect selection on flooring for our home. Thank you again Morgan!
5.0
8 months ago Highly recommend this company Loved the service provided by Bryan. He made our remodeling a wonderful experience. I will be doing more with DeGraaf Interiors in the future.
5.0
8 months ago Fantastic Experience "After our basement flooded, we had to get new tiles for half of our basement and new carpet for the other half. The tile side was done as quickly as we needed it and it's excellent. Unfortunately, the other side had some construction delays and we ALL had to remain patient. DeGraaf was fantastic and patient through the wait and held our in-store stock purchase through it all. And installation was the fastest I had ever seen when the installers finished our basement in just a few short hours! - Great experience. Wasn't the first time I've used them and won't be the last."
5.0
8 months ago Best in Class "As a non-profit we are responsible for being good stewards of the donor's very generous contributions. We have found DeGraaf Interiors to be very responsible, thoughtful, respectful, competent and cost effective and efficient. We could not be happier with our relationship and the culture established by leadership."
5.0
8 months ago Great service Very helpful in finding the tile and the color I was looking for.
5.0
9 months ago Easy to work with "I have worked with Degraaf Interiors multiple times in the construction industry. I have also referred family and friends to them multiple times, and each one was treated great and returned for more projects. So it was an easy decision to go there when building my own home. Tory was great to work with, and helped my wife and I with a lot of selections. I will continue to go to and/or refer to Degraaf."
5.0
9 months ago Excellent Product & Service "We finally took the plunge and replaced the carpeting in our master suite with engineered hardwood from DeGraaf. While we had a pretty good idea of what we were looking for, Kristi was instrumental in pulling the whole project together from product selection to final install. We were so pleased with the results that we opted to move forward right away on another project with Kristi and the DeGraaf team."
5.0
9 months ago Love DeGraaf! "Kristi and the DeGraaf team are amazing! We are so pleased with our new bedroom carpet and kitchen backsplash and can't wait to start on remodeling our bathrooms. The level of service far surpassed what we have experienced at other places. I wish we had done our whole kitchen with DeGraaf, but didn't discover them until it was too late. They've taken what was pretty overwhelming to us and made it easy."
5.0
10 months ago New Carpet "We were looking for new carpet for our home and we told the rep what we were looking for & he picked out the color & style on the first try. We just had it installed and are extremely happy with the look, feel and installation."
1.0
10 months ago Terrible customer service skills "We had a problem with our fitting and install and dealt with Tory at the Grand Rapids office who made it seem like our problem was an inconvenience to her. Our installer was 5 hours late the first day, a no show the second day and on the third day was over two hours late. Our furniture from the living room and family room was stacked in the kitchen for over two days waiting for install, and when we told the owner via voicemail about this, she didn't even bother to call or have someone else follow up. Everyone we talk to about Degraff gets to hear our story about our install, we let them know exactly how much they care about their customers. We also have a seam line that you can see all the way from one end of the room to another. Will never ever go back. They were Johnny on the spot asking for payment though, that they followed up on that really well."
10 months ago "
I am sorry with the delays you experienced when it came time to install your carpet. I appreciate your purchase at our warehouse sale in March and I know after holding the remnant and carpet for you for until you were ready for installation the end of November the remnant was not actually large enough for the room based on the original sizes provided. It was our error to use measurements provided vs. having our own on staff estimator visit your house for measuring. Again I apologize for this and the inconvenience this caused.
Sincerely,
Deb DeGraaf
"
5.0
11 months ago Great company and salespeople who work hard to please! Highly recommended!!
5.0
last year Carpet and tile "We had our main floor and bedroom carpeted and main bathroom floor tiled. The quality of product is great and each of the installers did great work. The main floor carpeting has a pattern and you cannot tell where it was seamed. I'm very happy with the product, timing and installation."
5.0
last year Love It! Deb was so helpful as we went through the process of obtaining quotes and finding the right carpet for our family room. The project came together quickly and without a hitch. Everyone was great to work with! We will definitely be back for future projects!!
1.0
last year Not Happy "My experience with Degraaf was less than positive. My carpet was only going to take 2 days to install and now four days later it's still not finished. we wanted to move into our new house last weekend and we are still not in because of the carpet not finished. We kept getting the run around about what the truth was with the carpet, I got more truth from the installer than the people in the office. I would not use Degraaf again at this point for another house. I spent a lot of money for my entire house with tile, back splash, carpet, formica and wood floor"
5.0
last year Amazing start to finish! "Owner/sales people/installers are all well informed, knowledgeable, helpful, efficient and kind. Best experience ever!"
5.0
last year "Excellent Product, Terrific Service" "I love my floors! While I had some issues with the installation of the floors (marks and dents from the installers), DeGraaf has worked with me throughout the process and has given me great service. You can really tell they are a local business -- they care about the customer and their community."
5.0
last year Fantastic service and extremely knowledgable I have used DeGraaf numerous times and have always been more than happy with the products and service
1.0
last year Promises were made to make a sale and then were not followed through on!!! We purchased three rooms of carpet from the Plainfield location. Our master bedroom carpet is a flat carpet similar to what we have on our main steps. I SPECIFICALLY asked our sales person about how this carpet would hold up with a small dog in regards to snagging. His response was this is "guaranteed" and we wouldn't have any problems. Fast forward to now we have snags literally through the entire room. Our small beagle isn't even in this room much. Called and spoke w the manager who said there was nothing he could do and this is normal wear and tear. The best part is HE was the one who sold us the "guarantee". Now I have a room full of carpet not even a year later that looks like crap! I will have to replace it. Lessons learned.
last year Christine I apologize you feel you were mislead to believe that our company can guarantee a carpet manufactured by others could not be snagged by active dogs in your home. I believe one of our managers visited your home and clipped some of these snags and discussed with you ways to prevent this from happening in the future. Outside of a commercially manufactured product specifically made for anti-ravel there is not a loop carpet where this concern could be guaranteed. We do offer a guarantee on our installation as that is something in our control. I appreciate you taking the time to share your concern.
last year While I appreciate your comments when I specifically asked about snagging when we purchased (several times actually) I was assured that this carpet would last, it hasn't been a year. I have carpet that is not "commercial grade" that looks almost identical to our bedroom that we got at Rockford flooring, this carpet has been in for 4 years and has much more traffic and doesn't have a single snag. I am much more frustrated about the information I received-had I been told what you said above we would have went with a different carpet that doesn't show every snag. I remember the conversation I had very clearly or I wouldn't be making a big deal of it. A friend recommended your location which is why we went there. Unfortunately you can't please everyone and I understand that. (Ps the sales person-now manager was brand new to that location when we purchased the carpet we were told that day. Perhaps the information you provided above wasn't given to him about the carpet at the time of the sale)
5.0
last year Very Pleased! "This is my second experience with DeGraaf Interiors, first with a kitchen renovation and now with a Master bath reno. Kristyn was very helpful and knowledgeable about granite, tile and back splash choices and co-ordinated both projects with great attention to detail. Furthermore, I was pleased with the workmanship of the installers and their attention to detail. Both my kitchen and Mbath look amazing!"
5.0
last year Personality Plus So comfortable to wrk with.Feel like we are part of the family of this family owned company
5.0
last year This customer did not leave a comment.
5.0
last year Long overdue flooring!!! "Very happy with all my new flooring. They were very helpful picking out products that fit my needs, it was done in a timely manner and every thing was handled very professional. I will definitely use them again."
5.0
last year "Beautiful Carpet, Awesome Service!" "My husband and I just had the Livingston carpet in Dove installed and we love it! It goes with both the greys and browns/tans we have in our home, looks beautiful, and feels so soft. Barb was extremely helpful and wonderful to work with! Our installer also did a fantastic job and was very careful and meticulous. We highly recommend DeGraaf Interiors and Barb!"
5.0
last year Excellent Customer Service! "Kristi has gone beyond our expectations to make sure we are happy with DeGraafs products and services. She is even working, sometimes on her own time, to fix other contractor's mistakes. It all started with her and her husband measuring our home flooring on a weekend so that the materials could be accurately priced and ordered more quickly. Bottom line, Kristi cares about customer satisfaction and we appreciate the extra she does to accomplish that."
5.0
last year Awesome Experience I came in with no idea what floor I wanted for my kitchen project. Barb worked very patiently with us and eventually led us to the perfect floor. She was extremely helpful and knowledgeable about interior design. I will definitely be using DeGraaf for future projects.
5.0
last year This customer did not leave a comment.
5.0
last year Great company that loves to support their local community! Thank you to DeGraaf Interiors!
5.0
last year Wondering product and services "We recently bought a new home and DeGraaf Interiors helped with our remodel. They helped us choose all products, came and did a measure for us and installed everything in a timely and professional manner. We just love our new counter-tops and hardwood floors."
1.0
last year This customer did not leave a comment.
5.0
2 years ago DeGraaf was able to bring in a couple of guys to tackle an ambitious bathroom tiling project. The project included a heated floor, a zero-barrier shower entry, shower walls and decorative tiles on the walls by the vanity. The guys were professional and meticulous, completing the job quickly and carefully. We are thrilled with the results!
5.0
3 years ago Eric Buikema with DeGraaf is very responsive, listens well, is a good communicator, and follows up well. Great workmanship.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
2.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.

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SHAW FLOORING ALLIANCE
5282 Plainfield Ave NE
Grand Rapids, MI 49525-1047

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  • Shaw Consumer Credit

Flooring

  • Carpet
  • Tile & Stone
  • Hardwood
  • Laminate
  • Area Rug
  • Resilient
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