CARPETS & MORE

4.2
|
34 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Carpets and More 696 State Route 18, East Brunswick, NJ 08816-3722 732-254-8222 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
34 Reviews

Reviews


5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
5.0
last month We had our beautiful carpet installed today. Great job by the installers and came earlier than expected. I highly recommend!!
last month Thank you so much for the review, M Nicole Braunstein! We appreciate the recommendation, and are so glad to hear that you're enjoying your new carpet.
5.0
3 months ago Alan was an excellent salesman, my wife and I told him what kind of carpet we were looking for and he showed us what he thought would be best for us, my wife eventually grabbed a sample of one that was almost double the price of what he was showing us and told us straight out that we would not be as happy with that and it doesn't hold up as well as the less expensive ones he was showing us. He could have let us spend a lot more money which I'm sure would have earned him more, but he was more worried about us getting carpet that we like and would be comfortable and last. He was very right though, we absolutely love the carpet he helped us pick out along with the pad, it is incredibly soft and comfortable and great for us and our children to run around and lay down on. They also don't charge extra to rip up and throw away old carpeting or for the pad - the price you see displayed per sq ft when you are looking at samples is the price you will pay for everything included, which was a very refreshing change from most other carpet stores I went to. However, during the installation, the crew scuffed up our walls and floor base-moulding. I couldn't believe it when I saw it, it was quite a lot of damage. I returned to the store with pictures and showed the sales manager Mark. He was appalled by what he saw and said that should never happen, it is just a result of one of their 19 installation crews being lazy, and assured me they would take care of it. Within 2 days he had spoken with both the owner and the installation manager and said they would pay for the repairs. Since I had already had a contractor at the house doing other work I just had him fix all the damage. I sent Mark the invoice and he refunded the total amount to me. They dealt with something that could have been awful in a very positive way and I'm not afraid to buy from them again or recommend them to anyone. Mistakes are bound to happen from time to time, the true measure of any company is how they are dealt with, and this could not have been handled better.
4.0
5 months ago This customer did not leave a comment.
1.0
6 months ago I went to Carpets and more for the first time on May 7th, with my mother looking for both laminate and carpet for a townhome I was about to purchase. I was greeted by a very friendly man name Allen who directed me to both Coretec plus laminate flooring, and Shaw Passageway 3 carpet. The Shaw passageway comes in good, better and best and I told him I wanted the best, which is the passageway 3. Allen explained the price for the laminate was $6.50 a sq. ft. and the carpet was $4...
5 months ago Just received a call from Mark, who stated he didn't get a chance to speak to the Salesman Allen until yesterday ... he asked me if I've since purchase carpet elsewhere. I have. He stated that the owner saw this post and was very upset. I pointed out that a courtesy return call would have been appreciated since I was told I would receive a follow up call the next day (now a week ago). He stated that was incorrect, he said he only planned to call me IF he could offer a solution. I corrected him, informing him that actually he promised a return call the next day. I don't understand, why even call now? A week later? Only because of this review, in my opinion. Horrible customer service. To me, this place is very aware of Allen's "bait and switch" technique. Buyers beware.
5.0
6 months ago This customer did not leave a comment.
3.0
7 months ago The sales people promise things that the installers don't do. Left a mess and did not move all the furniture back as promise. The sales people need to go and see them do an installation.
7 months ago Hello Denise - thanks for letting us know about this. We appreciate the feedback, and will be reaching out to you directly to follow up.
5.0
7 months ago Highly recommend! Michael was honest and answered all our questions about carpet options. We were looking to install carpets within a tight schedule (couple of weeks). Michael provided an estimate based on our approximate home layout. He explained the pricing and where the carpet seams would be. We appreciated the clear communication. The installation team was very professional and showed up on time. They did an excellent job and can't even pick out the seams. Again, highly highly recommend. I'll definitely be doing business here again.
5.0
9 months ago Mark was fantastic and very accommodating. He was very quick to make us feel welcome, unlike the big box store we visited a few days before. While price is important, it is secondary to having a caring sales professional that understands their products and wants to help.
5.0
10 months ago I couldn't be happier with the flooring work done at my home by the Carpets & More team! The workmanship and attention to detail were, in a word, awesome!
5.0
10 months ago Highly recommend!! Wes was very knowledgeable and has been in business for 40 years. It was my first time buying carpets and rugs for my new house. Wes walked us through the whole process and was VERY accommodating of our needs. In his absence, Mark, Mike and others in the store were also very welcoming and helpful. The customer service was amazing and everyone made us feel comfortable. Because we had budget restrictions, Wes worked with us to meet our financial limitations. We liked working with them so much that even though we went there just to buy rugs, we ended up buying carpet for my whole house as well. He walked us through all the details and quality to help us make a decision. Very knowledgeable staff. Great first time experience buying carpets and rugs. Will definitely go back next time.
5.0
11 months ago This customer did not leave a comment.
5.0
last year If you need and any kind of flooring come over this store,Michael was very helpful, kind and honest.
1.0
last year The salesman that was there was very rude we got to the place at 430 they were not closed. I acknowledged I know you are closing soon we won't keep you and he kept telling me to come back to see Michael. I finally lost it on the guy and said it's clear you want to leave I get it but I traveled over an hour to spend minum 15k least you could do is answer a few questions! Lost large amount of business and not sure why that salesman is still there I watched him push another couple out and they were going to buy a rug. He is costing this place a ton!
5.0
last year This customer did not leave a comment.
5.0
last year We have used this company before to install new rugs and now we had them install wooden floors in two of our rooms. Both times not only is the sales man Wes very professional but so were the installers. They came in performed their work and cleaned up after they were done. We highly recommend this company for for anyone that is looing for this type of work and will be using them again if needed.
last year Thank you, Chuck! We're pleased to hear it. We hope you enjoy your new floors, and we look forward to helping you on any future projects!
1.0
last year Very unprofessional. Called ahead to see if they had a certain product. They said they had samples for us to look at. Traveled to store, had no samples and then laughed at me for what I wanted to do. I foresee this place closing in the near future.
1.0
last year I walked into Carpets and More on a Saturday interested in starting the process of a total kitchen renovation. I was told i would have to contact the designer who was not in the store that day. I emailed her, she quickly responded and made a appointment to visit my home. She did not show up. She gave me an excuse that I had canceled the appointment which i did not. It seems she confused me with someone else. Knowing i did not cancel, I asked her if she would be coming over to my house, she replied, I'm already home. I guess Carpets and More does not want or need my business. I'm sure i would have spent a lot of money with them. I have another company coming to my home on Saturday. I will spend my money with them.
last year Hi Lori, we're sorry you felt you had a negative experience with us. We value our customers and take our commitment to customer service seriously. We wish you the best of luck with your project.
5.0
last year From beginning to end, everyone was friendly, knowledgeable, and professional. Wes made it easy to select the right carpet for our needs, and the installers did a great job...would definitely go back.
5.0
last year Wes is the best! He took very good care of us buying carpet, wood flooring and bathroom tiles! I recommend his services to everyone!
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Great selection. Great quality. Great installation. Great Customer service. Great Prices.
3 years ago Thank you, Barbara Goldman-Faust!
4.0
3 years ago Carpets and More installed carpeting for me on my steps, hallway, and family room. They stand behind their work. They also refinished my hardwood floors a few years ago and they are still as pristine as ever. Highly recommend for all your flooring needs. Showroom is the best in the area and the salespeople of the most professional. There is no pressure if you ever want to walk in and just browse.
3 years ago Thank you so much, Amy!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great place to buy flooring great people great prices
5.0
3 years ago What a beautiful selection of flooring!! I'll be back!!
3 years ago Thank you, Rosie! We look forward to serving you in the future.
1.0
3 years ago I purchased flooring for my home and it was the biggest mistake I ever made. The installation was a nightmare. The installer left scraps of laminate on the finished floor and my son fell and broke his ankle, then they said they didn't have enough to finish the job. The owner and the salesman came back and all the worried about was who made the mistake about missing flooring. To finish of this nightmare the owner decided to quiz the nurses aide outside about whether or not my son was really hurt. Worst experience of my life. Save yourself the heartache, expense and headaches and go elsewhere!!!!!!!!!!!!!!
1.0
3 years ago I had Allen the "flooring specialist" come measure my upstairs for carpeting, and because I was sick in bed when he called to schedule the installation and I could not give him a solid date because I had not yet finalized it with wife, and I was sick in bed, Allen got very angry with me. and as if that was not enough, he took the time to print a card, and address it to me with the statement: thank you for wasting my time" I am never going back there again. very bad business conduct.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago I bought carpet for 2 bedrooms and engineered hardwood for the rest of a condo. The quality of the products and service was excellent. They were very friendly, efficient, and knowledgable and helped me make the best choices for the best price. The pricing is straighforward and includes installation and the best carpet padding: the only add-ons were the molding. The attention to detail in the installation was perfect. The carpet crew even helped remove some crazy cable wiring under the old carpet. I'm glad I went to a local store instead of the big warehouse stores.
5.0
6 years ago I used to go to Worldwide for years, but I got fed up with their customer service. Always trying to up-sell me on every little thing. Carpets & More in East Brunswick impressed me with their service. Just good guys and honest. Great deal too.
5.0
7 years ago Great job!!! We got Hardwood floors installed from Carpets & more. They have a wide selection of very good quality hardwood flooring. The installation was done very professionally and with perfection. Would certainly recommend this place!
5.0
7 years ago Fabulous! Great staff, service, selection, pricing, and installation!!! Can't say enough good things, my new carpet is beautiful!!!!