TRI CITY CARPETS #1

4.7
|
51 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Tri-City Carpet 1080 W Washington Ave, Escondido, CA 92025-1672 760-743-6252 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.7
|
51 Reviews

Reviews


5.0
last month My experience was great service, good prices, flexibility, willingness to go the extra mile. I've used them twice and had a great experience both times. Really happy customer.
5.0
last month Tri-City Carpet is a wonderful business with which to deal! I went looking for area rugs & was shown so many styles I had a hard time deciding which to choose! I picked 2 & gave them the dimensions I needed. They cut the rugs & finished the edges & to my surprise, they were ready in about 3 days. Perfect job, great people - totally satisfied!! I highly recommend them!
5.0
4 months ago Tri-City Carpet showed us nothing but the most professional and courteous service. It started with Matt and ended with "The A-Team" that installed our carpet. Wouldn't go anywhere but Tri-City Carpet for your flooring needs. Thank you, Terry and Bonnie Tate
5.0
4 months ago Had Tri City install both hardwood and carpet in our home. The team did a great job of educating us on the benefits and drawbacks of different materials and helped us pick out some great options we love. Installed it in our home just a few days later too! 110% recommend!
1.0
5 months ago RUN do not walk These guys push that they have quality and all sorts of promises of warranty and the moment your all paid up and there is an issue they blame everyone including manufacture that the problem is on you My carpet turned orange and they actually instructed me to call manufacture and I was actually told to cut the carpet out and send it in that was their answer. Refused to come see it or test it - total no care attitude after cash collected your on your own comple Yes Dan I am filing a complaint with AG - the fact you had to replace it once should be indicative there is an issue I live less than 2 Miles from you and nobody could be bothered to come even look at ALL the orange spots throughout the carpet not just the large photo I posted Your firm promises warranty and and then to actually have the warranty applied your asking me for a piece of carpet I do not posses - and yes your person then instructed me since there was no "extra" pieces available to cut some of the carpet that is installed/ that's the reality - my offer to you was not a split of any kind that's a blatant lie - I simply said fine if your not going to stand behind this then I was willing to pay all actual costs What's odd to me as someone who owns this business when you obviously have an upset client that less than 3 Miles stating there are orange spots throughout the carpet nobody could care enough to even come look That speaks volumes about how much you actually car Update 8/3/2018 I was left with no option but to file complaint with CA Attorney General office Attorney General office responded and directed me to state contractors license board - SEE PICTURE of the response I received from state contractors license board I have made many attempts to clear this up with Tri city including offering the piece of carpet they demanded to honor the warranty - many calls, many emails, I've heard nothing back from them which quite frankly is unbelievable - tip to Tri City- sticking your head in the sand and making believe there is no upset clients doesn't make them go away it makes matters worse in almost all cases
5 months ago We had already replaced Mr. Cohen's carpet once in 2014 for other reasons. Mr. Cohen came into our store again in Sept./Oct of 2017. Mr. Cohen wanted to file a claim for "staining" on the carpet on his stairs. We submitted the claim to Shaw Ind, who looked at photos that Mr. Cohen had submitted of his stairs. It was there opinion that the carpet had had a cleaning chemical spilled on it. Mr. Cohen has a chocolate colored carpet installed on his stairs which has turned orange at the base of the stairs. This has nothing to do with fading or ozone issues. Shaw denied his claim and asked us to ask Mr. Cohen to submit a 12" x 12" piece of carpet for testing. The carpet was to be an unused piece because otherwise it would be contaminated per Shaw Ind. They wanted to test the stain protection that had been applied in the production process. We then did not hear from Mr. Cohen until April/May of 2018. Again, he claimed he wanted his carpet replaced. We instructed him at that time that again, Shaw would need a piece of carpet for testing. Mr. Cohen was never told by us or the mill to cut his installed carpet and send it to the mill, again it was to be an UNUSED piece of his carpet. Mr. Cohen then proceeded to ask us the dealer "Tri City Carpet" to give him carpet at cost and wanted us to split the labor cost with him for replacement of stairs. Unfortunately, we "Tri City Carpet", the mill nor our installers had done anything wrong regarding Mr. Cohen's staining issue. Mr. Cohen at this time proceeded to tell us that he was going to go to the Attorney General with this issue and also file a bad yelp review. We "Tri City Carpet" and Shaw Ind. have gone out of our way numerous times to assist Mr. Cohen, unfortunately, he does not want to provide a sample of the carpet installed on his stairs. As was stated in Sept./Oct. his claim has been denied. We would be more then happy to continue the process, but Mr. Cohen has the ball in his court until we receive an UNUSED piece of his carpet.
5.0
7 months ago This was not the first flooring company I received estimates from but by far the best. I am new to the area and found them on help. I had a small job not an entire house that needed carpeting and they took their time and were very patient. Gary helped me picked out the perfect carpet and explained why it would suit me best. All of the staff were knowledgeable and Gary was awesome. Chris the installer was right on time, very professional and did a outstanding job. Highly recommended. Thank you Try-City.
1.0
7 months ago We had Dennis Murphy come out to measure and do a bid through Costco. He measured 247 yards and quoted a price that was $4000 higher than America's Finest Carpet. The 247 yard estimate was 10 yards less than America's Finest Carpet's estimate and we had very little carpet leftover. We would have either been short on the carpet or had a lot more seams! The Costco deal comes with a 15% rebate in the form of a Costco cash card and an additional 4% discount when paying with a Costco credit card. Even with this 19% discount, they were still almost $1000 higher than America's Finest! Dennis tried to convince us that they were worth the higher price due to the Costco involvement and superior yelp reviews. I am still very impressed with Costco but I have never had to pay a much higher price to go with Costco. I was very pleased with the experience at America's Finest Carpet in San Marcos and highly recommend them (see our review). Perfect installation, outstanding installation crew and great customer service. Save your money!
5.0
9 months ago Fantastic service from quoting to install. On time professional and friendly service. They brought over a lot of options and discussed our needs for replacing carpet in our rental property. They even took the time to get some old squeaks out of the floor :) we would and will definitely recommend tri city carpet to anyone needing new carpet.
5.0
9 months ago Went there ordered a 5'x7'& 27"×8' need them bound, so they dont unravel. Lauren was great, she did all the math and told me where too look for a remnant that saved me money. They have a huge selection of remnants and they are all colored lite to dark so you don't have to go back and forth looking for the color you want. Lauren gave me time to find the one I wanted, and put my name on it, then we we to a desk too pay. There were other employees there but she was the only one taking care of customers. A couple befor me, then me. Ask for Lauren if you go there, great selection, great customer service.
9 months ago Thank you so much for your review! We always like hearing from our satisfied customers. Hope you have a great weekend!
5.0
9 months ago Wow! Wow! Wow! What a great experience. I came to Tri-City Carpets this morning (Saturday) at 10 a.m., after another company (Empire) showed up at 9:00 a.m. with the same roll of defective carpet they had tried to install three days earlier. Jennifer LaVine, the sales rep at Tri-City, was kind and empathetic and set me up with a delivery date of Monday. To my surprise, she called me two hours later and said that they would deliver it today! Wow! Same day service! Anthony and Fedor, the installers were friendly, professional and efficient! They installed the carpet in 45 minutes and it looks incredible! Thank you Tri-City for saving the day, you now have a customer for life! Highly recommend Tri-City Carpets!
9 months ago Thank you so much for your review! Our installers make us who we are and we are very thankful for them and our wonderful staff!
5.0
10 months ago This review is long overdue, but I cannot say enough about how wonderful Vicki at Tri-City Carpet in Vista is! She went above-and-beyond to ensure my satisfaction, and has to be the most patient, thorough, responsive, and kind sales person that I have ever met. And, I only purchased a discounted and discontinued Shaw carpeting from their warehouse! Great experience, overall. I highly recommend that you ask for Vicki! This is my second time using Tri-City for carpet because I love to get a bargain, and that you will get from their warehouse offerings of discontinued and remnant carpeting!
5.0
12 months ago Wow - do I love my plank laminate flooring and new bathroom flooring. What a great experience working with Vicki: she was patient, listened to our needs and helped us get exactly what we were looking for...her followup was terrific 'after the sale' also! Thanks for all your help, Vicki! The installers were so professional - and nice! - and did an excellent job during their work. Thanks Tri-City - highly recommend.
5.0
last year What a great selection and great pricing and wonderful staff!!! Came here for carpet remnants and was blown away by the selection and pricing! Thank you so much for all your help, will be coming back and recommending you guys to everyone I know!!!!
5.0
last year Tri-City Carpets has done most of the suites in our commercial building here in Vista and did a great job everytime. Their pricing is competitive and their service is always both professional and courteous. We we'll definitely continue issuing them.
9 months ago Thank you for taking time to give us a review. We always like hearing from our customers!
5.0
last year We were referred to Tri-City Carpet and Matt by a friend. We are so happy we did. Matt helped us choose the right carpet for our needs without trying to upsell us to what we didn't need. It was installed on schedule and is beautiful! AND it cost thousands less than Home Depot.
5.0
last year Thank you Tri City for installing my carpet in Encinitas. A special thank you to Todd and Anthony who did an excellent job of installing the carpet in the remodeled home. They were on time, efficient, detail oriented, and went the extra mile to cut us some traffic area pieces. Thanks to Costco for recommending Tri City Carpet for new carpet. Thank you again.
5.0
last year I can not say enough about the customer service at Tri City. First off Lauren and Julie rock! I was in a pinch and they came through for me. Not only was their customer service amazing the carpet we picked out was better and less expensive than the original stuff we were going to get from one of the big box stores. Our installation was also seamless. Pat and his son were a joy to have in our house and they did a fabulous job. Do not go anywhere but Tri City- you wont be sorry.
5.0
last year I can not say enough about the customer service at Tri City. First off Lauren and Julie rock! I was in a pinch and they came through for me. Not only was their customer service amazing the carpet we picked out was better and less expensive than the original stuff we were going to get from one of the big box stores. Our installation was also seamless. Pat and his son were a joy to have in our house and they did a fabulous job. Do not go anywhere but Tri City- you wont be sorry.
last year Thank you so much for the great compliments. We strive to not only meet, but exceed our customers expectations. We are so happy you love your floor and had a great experience from start to finish. It's customers like you that make our job easy 😊 Thank you for your business!
5.0
last year I felt this company took the time to understand & meet my needs. They have a variety of selection, as well as great pricing. I would recommend Tri-City Carpets to everyone.
9 months ago Thank you for taking time to tell us about your experience! A happy, satisfied customer is always our goal!
5.0
last year We used them through Costco, and were thrilled with the result. Matt was very professional and organized. Communication was excellent and the installation went perfectly. Overall a flawless experience.
5.0
last year Very happy with our total experience at Tri-City Carpet. Lauren is very patient, knowledgeable and perceptive while guiding us through our selection process. She scheduled Mark and his crew who did an outstanding job installing our flooring.
5.0
last year After researching various locations to upgrade our floors, we decided to go with Costco. Matt, from Tri-City Carpet came out to do an estimate. He was extremely thorough, knowledgeable, and understanding of our needs. We selected Shaw's Mt. Everest 30yr warranty laminate. Matt scheduled Jack's crew to come out and redo nearly 2,000 sq ft of flooring in five days! They were amazing! We love our new floors!!! Our home looks incredible! Tri-city Carpet is terrific!!!
5.0
last year What a great experience! Matt was great, very professional, knowledgeable, and honest. Always called to follow up and came by the day the job was being done to check on everything. Abe and Eric did the installation of the flooring in my kitchen and two bathrooms. They were amazing also! Showed up on time and stayed late to make sure the job was done. Very detail oriented. It looks awesome! I will definitely go back to Tri City Carpet for any future flooring needs. Thank you so much!
5.0
last year that
5.0
last year Thanks
5.0
last year Tri city/Costco carpet guys just finished installing HW floor on 4 BRs including the closets. Had carpet from the builder replaced. Team did it on schedule from 8 to 4pm. So far so good. What a big difference. No more dust from the carpet. Thank you guys!
5.0
2 years ago I've been working with Tri-City Carpet for years. Most recently, they changed out the carpet in a 3-bedroom house for me. They're competitively priced, the estimator, Matt, showed up when he said he would be there, he bought only the samples relevant to the colors I wanted, their installation people are very hard working and do a great job. Very pleased overall!!
5.0
3 years ago I just had tile and carpet put in and I wanted to give a quick review. I must have went to 6 stores and i felt so comfortable with Matt I went with them. My grandson was coming and we needed new carpet due to allergies. Matt jumped through hoops and we had tile and carpet in a week. He always called me back and was really informative about carpet types that would work best for our family. The installers where awesome and even did under the stairs which they weren't planning on doing. The tile installer Chris was also super helpful he went beyond what he had to actually do he was very clean and everything was cleaned up before he left he was super friendly and the tile work was beautiful I'm so glad that I went with this company I will definitely be using them again. I will totally give them as a referral to my friends I was really pleased with how everything went down.
5.0
3 years ago Vicki was amazing! She helped us in selecting the perfect carpet (something durable and within our budget). Her customer service was above and beyond, and she made us feel comfortable during the process. I would strongly recommend Tri-City carpet-- affordable prices, and excellent customer service.
5.0
3 years ago Had a fantastic experience with these folks. Sad to say I did not expect much after having bad experience with carpet sellers in the past, so this was a very welcome surprise. I needed a very quick installation and they made it happen, thank you. They have a good selection in their store and also a warehouse of inventory if you can't or don't want to wait for an order. Julie and Matt were both fantastic. We will definitely use this company again.
5.0
3 years ago These guys were great. Professional and affordable. Tons of affordable carpet choices. Chris showed up on time, and did a great installation. I highly recommend them.
5.0
3 years ago Out of all the places I looked for carpet remnants this was one of the best. Down to earth service and outstanding rapport with Matt, who was very patient as I considered my options. There were several good options and I have to say the prices were very competitive. Although I ended up going with stainmaster carpet from Lowes (simply for the color) I wanted to give kudos to the excellent service provided by Matt. He was awesome and easy to talk to. If you are going to swing by this location ask for Matt. He just seemed the friendliest and most approachable of the bunch. One of the big selling points of this outfit, just to put it out there, is that they could have installed the carpet next day if I wanted. With Lowes I have to wait for 10 days for the carpet to come in. Thanks Matt!
5.0
3 years ago Just had our carpet installed today. I was all set to go with Lowe's and stopped by Tri City at the recommendation on my mom. Well, I am glad I did! I learned more about the carpet I was buying, and in general. Vicki was our sales gal, and she is just top notch! She even came to Lowes (undercover-HA) with me to see what carpet I liked, plus I learned it was "different" to what I was comparing to in her shop, again, back to learning a lot about carpet, mills etc! Much appreciated. She ordered me dozens of samples to ensure I knew all my options. I didn't even ask, she just did it. She never rushed me, or pressured me. She respected it was a large investment, and wanted to make sure we were happy!! She even came to my house to help me decide! Vicki is a gem and really made the process simple, and painless. Then there was the install crew. Great guys! Fast, efficient, clean, and friendly. Overall a A+ to this business! Can't wait to get more new flooring! If you need new carpet or flooring go here!!
5.0
3 years ago After much research and several trips to Home Depot and Lowes, I made the decisions to go to Tri-City Carpet. When I walked into the store front, I was greeted by friendly staff who where there to assist my needs. They had such a great selection to choose from, including a warehouse with a selection for immediate installation. They were quick, professional, and reasonably priced. I will be using them again for other rooms.
5.0
3 years ago I needed some carpet remnants made into throw rugs. Tri City was recommended by our installer. Though we didn't purchase our carpet from this company they readily agreed to hem our scraps. Within a few days the job was complete for $2 per foot. The job was done well and the service excellent. In fact the three people I dealt with at Tri City were so nice I almost felt guilty not making the original purchase from them.
5.0
3 years ago Great work. Matt was a great sales rep. He was very knowledgable, didn't get flustered that I asked so many questions, and was happy to go over all my options. Will come back for repeat service! Thanks again!
5.0
3 years ago After years of wanting new flooring, my wife and I began our search with several other well-known flooring companies (who shall remain nameless). Not that we had a bad experience, but we didn't get the sense that we were anything more than numbers to them. We contacted Costco, and discovered that Tri-City Carpet was their preferred and sole local vendor, so we called them. My wife spoke to Lauren, who was quite helpful over the phone, and based on that experience we dropped by their Vista showroom. Though Lauren works in the Escondido store, she happened to be in, and she showed us more carpeting choices than you can imagine. The Costco flooring program is restricted to Shaw, but this wasn't limiting in any way -- the choices were immense. We ordered samples that arrived in short order, we made our selection, then worked with Gary and Lauren to get the final measure and the quote. The price for the job seemed quite fair considering our final choice (a combination of carpeting, laminate, and new baseboards throughout). We scheduled the install for several weeks into the future, and Gary said he'd put his best crew on it. He was right. Definitely ask for Jack and his crew. These guys were total pros. They estimated the job would take two days, and it did. They were neat, efficient, competent, and friendly. I could not have been happier with their work -- and I'm picky when it comes to craftsmanship. Turned out they were a bit short of baseboard and had to come back a third day to finish one wall, and they arrived when promised and completed the job. I could not be more pleased to recommend Lauren, Gary, Jack, Jeff, Mason, and everyone at Tri-City Carpet. The service was excellent: they did what they said they would do, when they said they would do it, and outperformed my expectations. They aren't pushy, they are genuinely helpful, and the selection is mind-boggling. If you are a Costco member, that's an added incentive, because the Shaw program gets you a 10% discount (returned to you by way of a Costco cash card, redeemable at Costco for merchandise or cash). A five-star rating has never been easier to give. I love Tri-City Carpet and will recommend them to friends and neighbors without hesitation!
5.0
3 years ago This is the second time we have used Tri-City to carpet our house. The first time was 13 years ago when we built our house. This time they had to rip up the old carpet and move furniture as part of the installation. The installers - Jeff, Jack, and Mason were very professional, cleaned up everything when they left, and did an awesome job. We really appreciated the selection, great pricing and customer service we got at Tri-City. I wouldn't hesitate to recommend them to my family and friends.
5.0
4 years ago READ THIS: We needed new carpet and decided to call Empire. We love their jingle on TV. We made an appointment and were looking forward to learning about carpet and to see all the different options we had. To our dismay a very smelly, unattractive car salesman type arrived at our house. He showed us 6 different types of carpet to choose from and used very outdated sales techniques. All he focused on was pricing, the specials and discounts he could offer us and acted very sneaky when he said that he could apply last months "Internet Special" coupon to our order. I did everything I could do to not laugh. He then dropped his price 60% and basically would not leave our house until we signed the agreement. It became a bit scary not knowing what type of person he was, so we signed ( knowing that we had 72 hours to cancel ). The very next day we cancelled and started looking for a second opinion. I found Tri-City and decided to give them a shot. It was a completely different experience. Here is what we experienced with Tri-City: We went to their office and could not believe how many beautiful remenants they had! These are leftovers that they sell for a fraction of the retail price. Our sales agent, VICKI, was passionate about carpet and design. she went into detail about the difference in polyester vs, nylon, the actual construction of the carpet, the density, the type of cut & loop, the face weight, the primary backing and the secondary backing along with along with the type of dye method. She really educated us on carpet! she then let us roam the warehouse and pick out our favorite one. We found a high end designer carpet for less than Empire's low end one! We made an appointment for installation. before the installers came, Vicki asked to come over to see our house, colors, furniture, Etc to do final consulting session. She offered her expert advice and found that we picked out the wrong carpet!! She didn't think it would have been a good fit for several reasons. She invited us back to the warehouse and assisted us in picking out another carpet. We found the perfect carpet that was super high end and plush! installation was fast and perfect. I couldn't imagine better service and pricing anywhere else. We love Tri-City Carpet!
5.0
4 years ago We have used Tri-City Carper to carpet an investment property over 4,000 sq ft. The price was great and the installation we done very professionally. We are very happy with the results.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago To say that this place has a wide selection of carpet and provides superb customer service would be an understatement! I initially came here to grab carpet for my dog since he has a hard time standing on our tile floors. The staff here was more than helpful in helping me find the right size and carpet for my household needs. If you live in the Tri-City area and you need carpet, you MUST come here! A+++++++
5.0
5 years ago On a 2,500 square foot house carpeting project scheduled through Costco, this company did the installation. We were thoroughly impressed with their attention t...
5.0
5 years ago Tri City Carpet Co is wonderful . Their customer service is outstanding . I bought a beautiful Mohawk carpet a year ago, it began to appear worn too quickly . My carpet cleaner told me it was damaged. Called Gary, Mohawk came out quickly and then offered a replacement. I selected my replacement, today it was installed by the excellent King brothers. I am thrilled. This is the way to do business!!!
4.0
5 years ago We worked with Gary on getting some much needed new carpet in our home. He was patient and very helpful with all of our questions and concerns. Would definite...
5.0
5 years ago Had new floors put in and Tri-City was the best! The tile company they sub-contracted was great! They left my balcony (where the wet saw was) cleaner than when they arrived. The team was very professional, courteous and prompt. Gary and Julie were great to work with, as well as the rest of the team. I would definitely recommend Tri-City (and have) to anyone looking for floors.
5.0
7 years ago Just got our carpet done today from Tri City Carpet. First off I definitely like the Vista location better than the Escondido one. Felt like it was a bigger warehouse that had more to choose from, including remnants. The guys that came over today were really cool and professional. They got everything done quick and it was a great experience. We went around to a few different places like Sids Carpet Barn, Lowes and Home Depot and the price at Tri City was a few hundred less. If you have a smaller area to do, looking at remnants is definitely the way to go. We just got 2 bedrooms and a hallway done and considering the carpet has been in those rooms for 15+ years through kids and animals.. it was definitely time for an upgrade haha.
1.0
7 years ago Horrible workmanship and customer service Installers cut and measured wrong in my living and dining room causing seams in the middle of the room. Carpet was patterned so the result was quite obvious. They burned carpet in some areas, forgot to nail down in other areas. $6000. out the window. Customer service was non existent. Owner said he would call me back but did not. A defect showed up in carpet in my den one year after two year guarantee. Owner of business said he would come and at least look at it and again, did not show up. In forty years of buying and replacing carpet in all my properties, I have never seen such horrendous workmanship or had such bad customer service.
4.0
9 years ago Carpet remnants This is a good place to look for reasonably priced carpet and carpet remnants. They have every color imaginable and are very helpful to customers.
5.0
10 years ago sell high qaulity carpets by cheaper prices Sundus Co. Import – Export (carpets, yarn) Fateh Ismail Bacha Director. Mobile of Spain : 697966315 E-mail: ssfib@yahoo.com To: Date: 17/2/2009 Carpets Vista Dear Sir/Madam: I am glad to contact your esteemed company, in order to establish fruitful business cooperation. I hope to show to you our samples of P.P BCF, H.S, shaggy and wool carpets. Mean time I am here in Madrid I wish you confirm me a time to have a nice meeting with your director or your sales manager. In the meeting we can discuss every thing and I will give you cheaper prices and very good quality. We are agents of the largest factories for manufacturing carpets in Syria and Iran and India. I am waiting for your kind reply. Thank you and best wishes. Yours faithfully Fateh Ismail Baha. Syria – Aleppo Tel office: 00963944309066 Fax : 00963212688029 , Mobile de Madrid : 697966315
5.0
10 years ago sell high qaulity carpets by cheaper prices Sundus Co. Import – Export (carpets, yarn) Fateh Ismail Bacha Director. Mobile of Spain : 697966315 E-mail: ssfib@yahoo.com To: Date: 17/2/2009 Carpets Vista Dear Sir/Madam: I am glad to contact your esteemed company, in order to establish fruitful business cooperation. I hope to show to you our samples of P.P BCF, H.S, shaggy and wool carpets. Mean time I am here in Madrid I wish you confirm me a time to have a nice meeting with your director or your sales manager. In the meeting we can discuss every thing and I will give you cheaper prices and very good quality. We are agents of the largest factories for manufacturing carpets in Syria and Iran and India. I am waiting for your kind reply. Thank you and best wishes. Yours faithfully Fateh Ismail Baha. Syria – Aleppo Tel office: 00963944309066 Fax : 00963212688029 , Mobile de Madrid : 697966315