AT YOUR DOOR FLOOR STORE

4.9
|
79 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
At Your Door Floor Store 17617 Redland Rd, Derwood, MD 20855-1236 301-355-6464 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
79 Reviews

Reviews


5.0
3 weeks ago Fantastic from beginning to end! At-Your-Door-Floor made so many accommodations for me in terms of scheduling, adjustments, working around the plumber, deliveries, etc. This is my second perfect experience with this company; no one else will ever do any floors in any house I'll ever own. Thanks, Jeff!!! You and your guys are amazing.
5.0
last month Dear Jeff, I am writing to tell you how very happy and grateful I am for the excellent job you did in my home on my floors! You were the face of professionalism and integrity when things looked worse than bleak here. You rolled up your sleeves and helped take care of a problem well beyond the scope of work anticipated. I am more than impressed, I am humbled. I cannot imagine how anyone else would have handled it in your place. You truly came to my rescue and I cannot thank you enough! Your office staff handled the situation and every question I had beautifully. I am afraid I cannot remember everyone’s name but they should all be commended. And Mason! I cannot say enough good things about him and the work he did here. He was a consummate professional, attentive to every detail and a joy to have in my home! Please pass along regards and kudos from both me and my mother for his excellent work! The best part?? My new floors are beautiful! I was not prepared for the change of material but I LOVE IT! The vinyl planks are gorgeous and the transition from them to my existing hardwood is hardly noticeable. The carpet in my son’s room is lovely too. You’ve given my home a new lease on life and I am thrilled! Thank you so so sooooooooooooooo much!! Nadia Aleotti Young
5.0
last month We had very good experience with At your door floor. Jeff is knowledgeable, very friendly, and extremely patient. Also, he is very easy to communicate with - we got questions answered even on Sunday which is really too much to expect. We had a new carpet installed last year, and recently they installed a beautiful hardwood floor for us. The team came right on time and worked very hard. We will be back for more :). Many thanks.
last month We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
3 months ago We really enjoyed working with this locally-owned small business. Fantastic service, great people and products. We highly recommend.
2 months ago Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
3 months ago Good job with installation, options of products and standing behind the work.
2 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
3 months ago These guys were great. Clean, on time to start and finish. Final product looks fantastic!
4.0
4 months ago Work was well done, professional, and on time. I wish we had more discussion and were given more choices regarding a threshold. We would use them again.
3 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
4 months ago Love my new flooring. Thanks for working with me to resolve some installation issues.
3 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago At Your Door Floor Store recently installed engineered hardwood and tile throughout our home. We could not be more pleased with both the result and the experience of dealing with everyone from At Your Door. We had visited the store and been impressed by the knowledge and helpfulness of the person who assisted us. When we called to schedule an estimate, we encountered no delays and Jeff Shipe, the business owner, arrived on time for the estimate. We learned a lot from talking with Jeff. What we learned guided us in our choice of flooring products and gave us the confidence to select At Your Door as our flooring contractor. Jeff has been a great person to deal with throughout the project, answering our questions promptly and accommodating our scheduling changes and delays. As a first step, Jeff proposed to put down Ardex P-51 primer and a 1/4 inch layer of Ardex K-15 leveling compound throughout to address the many irregularities in the existing concrete subfloor. Though this would increase the cost of installation, it made sense to us to do this as the failure to achieve a “flat” subfloor had caused real problems in the past. Jeff suggested an engineered hardwood product that was a high quality product at a lower cost than top-end products. In the end, we decided that our finances would permit us to scale up and we chose a Mirage engineered hardwood for its beauty and quality of construction. For the tile, we chose a beautiful Armstrong engineered stone that Jeff had suggested. Brent and Jeff (a different Jeff) installed the floors. They arrived on time, accommodated without complaint delays and interruptions caused by others, and worked diligently, without rushing to ensure the best results. It was clear that their primary goal was to achieve excellent results and they succeed. Their attention to detail and the precision of their work, from application of the leveling compound to installation of the hardwood and tile to the craftsmanship evident in thresholds, transitions and molding were outstanding. We truly appreciate the care they showed in their work. Our new floors are gorgeous and we could not be happier. Thanks to everyone at At Your Door for our beautiful “new” home!
5 months ago We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
5 months ago I had great service start to finish! There isn’t anything I can think of that would have made the process any easier!
5 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
5 months ago They were very professional and courtesy. All my questions were answered. They completed in a timely manner. I will choose Door Floor Store for my next proje...
5 months ago Thank you for your business and kind review, we truly appreciate it.
5.0
5 months ago Great local shop selling high quality products and installation.
5.0
6 months ago Excellent service and expertise. On budget and ahead of schedule.
5.0
6 months ago Great company, Love my new floors! At Your Door Floor Store takes pride in there work and my floors are proof. They are by far not the cheapest but I choose quality over price and am glad I did so. I highly recommend this flooring company.
5.0
6 months ago In the process of evaluating providers to replace my 40-year old hardwood floor, I spoke with Jeff, among others. We had several conversations; at least a couple of times face-to-face, and I also visited his store. Even though I ended up going wth a different installer (long story, but it was an exceptional deal impossible to refuse) - I have nothing but praise for Jeff and At Your Door Store. Jeff shared with me a veritable wealth of knowledge about everything related to flooring. What I learned from him helped me to select the correct kind of wood for my purposes - I had really been at a crossroads before I talked to him. There is a ton of various and bautiful wood samples in his store. Throughout the process Jeff was always a phone call or an email away - ready to patiently provide a helpful and detailed answer to all my questions. Highly recommended!
6 months ago Business Owner Thank you for your kind words and exceptional review of our store. Taking the time to write this for us is not taken for granted. We truly do appreciate you.
5.0
7 months ago This is our second time using At Your Door Floor Store and once again they went above and beyond in meeting our needs! Our rep Rebecca even researched a waterproof sealant for our old asbestos tiles and worked with us to select the right materials for our new basement floor. We've recommended At Your Door Floor Store to our family in the past (who also were satisfied clients) and will continue to highly recommend them to friends and family.
5.0
7 months ago Great workmanship
4.0
7 months ago We are very satisfied with the work that was done. We are enjoying our floor.
5.0
7 months ago Great family environment. Amazing place to work! �
5.0
12 months ago Both the salesman and the workman were very courteous and friendly. I really enjoyed working with them and had tremendous confidence in them. Whenever I got something wrong (which happened a couple of times!) they would kindly explain what was going on. When I made a change in the my threshold material, they were great about pricing it out and getting to my house on time. I hope to use your store again!
5.0
last year This customer did not leave a comment.
5.0
last year I was very pleased with the work that was done on my floors. The workers were very professional, knowledgeable and very competent. I wouldn't hesitate to use them again or recommend them to my friends. A very wonderful experience and a great job!
5.0
last year friendly, helpful service, with no overcharges.
last year Thank you for your kind review
5.0
last year Nicki was very helpful and patient while we were selecting a color for our carpet. The installation was done quickly and the results were excellent
5.0
last year Excellent job done by the two installers, Brent and Jeff. Very detail oriented. Really appreciate their hard work - installing 2 1/4" hardwood strips very precisely, in two flights of stairs, is amazingly hard work.
5.0
last year Aniki, and Jeff were great, extremely helpful. Very experienced staff, friendly, and knowledgeable. They went above, and beyond to help me. Highly recommended.
1.0
last year I hired this company to installed flooring in my condo and it have been the WORSE experience ever. The flooring started coming apart in a year of the installation. Before the installment was done, I informed the salesperson and the installer of the flawed foundation. This information was not taken into consideration when the installation of the flooring was done. My flooring is a mess and AYDFS have refused to refund my money. I seeked the help of the Maryland Attorney General Office, and they too have tried to get ATDFS to come to an agreement with me and they have refused. Throughout this entire process- the owner have repeatedly lied and refused to take responsibility for the extremely poor installation of my flooring. My association with the owner is the most unprofessional encounter I have ever encountered with any business owner or business. My complaint can be found at the Maryland Attorney General Office, and my complaint also include photos to verified my complaint. Please think twice about using this company for any type of flooring installation.
last year Business Owner We appreciate all reviews good or bad; however, we do not approve of a scammers post. This post is obviously just that. Notice there are no friends or other reviews associated with this individual, and if this was a 5-star review, Yelp would have put it in the "not recommended" page of reviews. We cannot professionally respond to a scam and will continue to let our 200+ online A and/or 5 star ratings speak for themselves. This group or individual will have to live with their conscience and we are okay with that.
4.0
last year " Friendly local service. Staff will pay more attention to your needs than any big box flooring store. Almost like going to buy shoes and having someone measure your feet and check your arch vs the the place that says "yeah, we have that shoe in every color". "
4.0
last year Friendly local service. Staff will pay more attention to your needs than any big box flooring store. Almost like going to buy shoes and having someone measure your feet and check your arch vs the the place that says "yeah, we have that shoe in every color".
5.0
last year Everyone from the receptionist, Sales and installers were courteous, professional, on-time and friendly. Will always recommend local/small businesses like this!
5.0
last year Friendly people to help you. Very knowlegable explaining different kinds of carpet. They go above and beyond to provide excellent service. I would definitely recommend them.
5.0
last year Great company great workmanship and great service.
5.0
last year I am an Interior Decorator in the DC Metro area and use At Your Door Floor Store for all of my client's flooring needs. Their vast selections, customer service, pricing, product knowledge, and installation are all superior! I only surround myself in business with people who make me look good and who treat my clients well and this is why I choose this company to deal with time and time again!
last year Business Owner Thank you for the kind review. We value your repeat business and truly enjoy working for you.
5.0
last year Great Job 5
last year "This is the 3rd time I've had flooring installed my At Your Door Floor Store and I've been happy with there work every time. This time I had carpeting installed in my family room. The sales person helped me pick out the carpet color and type, and the padding. The install went quickly without any issue and the carpet looks great!"
5.0
last year Great service Overall great experience. No complaints. I took several bids for my project. This one won out by overall value. Will use them again.
last year "
We are grateful for your business and very kind review. We look forward to working with you again in the near future.
"
4.0
last year Pleased "I appreciate the quick response of Chris Shipe each time I emailed, and I'm pleased with the carpet. I was a little disappointed in the installation scheduling and in not finding a solution to an exterior door that now won't open over the thicker carpet."
last year "
We certainly appreciate your review and business. We are disappointed we fell slightly short of exceeding your expectations, but truly hope we get a chance to do so in the future. Thanks again for your business.
"
5.0
last year The staff of At Your Door Floor Store is simply top notch. The owner, Jeff, has been in the industry for a long time and his customer service skills reflect that. I would highly recommend anyone thinking about flooring options to contact them. You won't be dissapointed!
5.0
last year Great options and service "I can't say enough about ""At Your Door Floor Store."" The owner came to our house with samples and multiple options. He was very helpful in advising both type of padding, carpet and color. Pricing was fair, and service was excellent.We have had the carpeting for several months and I am so pleased. I enjoy looking at the room every time I walk into our den and study."
last year "
We are truly touched by your kind review, thank you from all of us @ At Your Door Floor Store.
"
5.0
last year This is the second time we have hired At Your Door Floor Store. A few years ago, they installed new carpet in our basement. This time around, we had them install carpet in our three-seasons room. Chris was incredibly helpful and creative when it came to getting this done. My biggest concern was completely insulating the room, so he suggested a particular adhesive layering over plywood, and so far, the results have been fantastic. The job was completed in less than a day, and after examining every inch of the room, I can't find one single flaw. On top of that, every time I speak with someone in their office, they are always courteous, kind, and helpful. In a few years we will need new carpet in our bedrooms, and there's no doubt we will hire them again.
5.0
last year Great service Pleased with the new carpet in our office. Will use the same company again for future flooring needs.
last year "
We thank you for your business and kind review. We look forward to serving you again in the future.
"
5.0
last year Excellent Jeff was great with helping us decide what type of carpet for which areas we needed! Installation was quick and timely. I highly recommend At your door floor store!
last year "
We sincerely thank you for your business, trust, and kind review. You are another client that makes our family business so special. Thank you!
"
5.0
2 years ago At your Door Floor Store They laid carpet in the living room and dining room and did a perfect job. The men came on time and were very quick and through with the job. Scott put down a wood floor in another room and I just love it. This is the second time in a six year period I have used At Your Door and am very pleased and will certainly use them again. Everyone in the store was so helpful and knowledgeable. Kudos to this business. Thanks Scott!
2 years ago "
We are very grateful for your business and kind review. We look forward to working with you again in the near future.
"
5.0
2 years ago I recently replaced my kitchen floor, entry way area & a half bath. Jeff was great with helping find the perfect floor for my needs. The installers showed up when scheduled and did a great job, even took care of some unexpected issues with the entry stairs. The reviews are right! They provide great service and excellent workmanship. Will definitely use them again.
2 years ago Business Owner Thank you for the kind review, the trust you placed in us, and most importantly... Your business!
5.0
2 years ago Great company to work with! "I recently replaced my kitchen floor, entry way are & a half bath. Jeff was great with helping find the perfect floor for my needs. The installers showed up when scheduled and did a great job, even took care of some unexpected issues with the entry stairs. The reviews are right! They provide great service and excellent workmanship. Will definitely use them again."
2 years ago "
We truly appreciate your business and kind review. We are privileged to have you as a customer.
"
5.0
2 years ago The first project we did with AYDFS was replacing the carpeting in our living room with Tile. They did a fantastic job. We had a older dog who had issues, so some of the wood flooring in the dining room and craft room was damaged. They replaced that for us as well. All perfect. We embarked on a third project replacing the carpeting on our stairs with wood, and the carpeting in the basement with sound managed flooring. The crew cleaned up. Did an awesome job and was always on time. We love our new flooring and we love AYDFS!!!!! Now if we only had more floors to do in the house.
2 years ago Business Owner We truly thank you for your business, trust, and kind review.
5.0
2 years ago Love my new carpet! "The shopping, selecting, and scheduling the installation of my new carpet was a wonderful experience. The sales people were very helpful in balancing what I needed for carpet (room use) with options and costs. There was no pressure to purchase. Scheduling the installation was very easy and they were very accommodating."
2 years ago "
We are so humbled by your kind review. Thank you for your business and taking the time to review us.
"
5.0
2 years ago Fantastic service. "Could not be more pleased with the service provided by At Your Door Floor Store. The owner communicated with me ahead of the appointment time to narrow my selections for carpeting. On arrival he had appropriate samples and was very patient with my indecisiveness. He assisted us in making a selection by pointing out what to consider. The installer was so very nice and professional. Could not be happier with the selection, installation and result. Thank you for making our stairs safer."
2 years ago "
Thank you for your business and kind review, we truly appreciate it.
"
5.0
2 years ago Jeff Shipe is a PRO!! Jeff Shipe helped us with both carpet and color selection at a great price and it looks wonderful. We could not be happier with the company as well as Jeff!!
2 years ago "
We truly appreciate your business and kind review. Thank you!
"
5.0
2 years ago Very happy "They showed up on time, everything about the experience was prefect"
2 years ago "
We sincerely thank you for your business and gracious review.
"
5.0
2 years ago Complete and professional service start to finish. Every promise and time frame kept.
5.0
2 years ago The complete package start to finish. I am completely satisfied with the service I received and product purchased. Everyone I dealt with from start to finish was attentive and thorough.
2 years ago "
Thank you for your business and kind review, all of us truly appreciate it. It was great to see you again after so many years.
"
5.0
3 years ago Great Service Changed carpet for the entire house about a month ago with them. The whole process from estimation to installation was pleasant. They give honest estimates and installation was done properly on time. Store managers were very responsive to questions we had and showed good knowledge in carpeting and flooring.
5.0
3 years ago Great Overall!! Very Professional and the experience was made very easy by the salesperson. Installer did an excellent job as well.
3 years ago "
We again thank you for your business and trust. The kind review is very appreciated.
"
5.0
3 years ago My go to flooring company "As a respected remodeling contractor, we expect a high level of service from our subcontractors. Jeff Shipe and the At Your Door Floor Services team fill that need. Knowledgeable, on time, and skilled make them a pleasure to work with. I highly recommend them"
3 years ago "
Thank you for your continued business and kind review, we do appreciate your business.
"
5.0
3 years ago Great service and work We had At Your Door install carpet in our basement after talking with three other companies. Jeff was the person I felt most comfortable with during the process of deciding who we would buy from. The service and end product are wonderful.
3 years ago "
Thank you for your trust in our business and the kind review. As a small business, we cannot express how much we appreciate you and all of our clients.
"
5.0
3 years ago During our remodel we removed load bearing walls to open up our kitchen and dining room to our living room. We removed all the old tile in the kitchen leaving g...
3 years ago You have a stunning home that we are proud to have worked in. Thank you for giving us your business and trust.
5.0
3 years ago "Wonderful, kind family owned business" "A team of great men and women gave me the best advice as well as professional service and turned my family room into a dream come true! I couldn't have done it without any of them. Thank you ""At Your Door Floor Store"""
3 years ago "
Wow! We are humbled by your kind words and review. Thank you.
"
5.0
3 years ago Great job under difficult circumstances "We had a pipe burst in our condo and had to replace the carpet in the entire place after substantial wall and woodwork repair. I have 29 years of possessions in a two bedroom condo and all the closets had to be emptied! To add to the situation I was out of town caring for my mother. The management, sales, and installation teams worked with me to get the job done. The place looks great. Thank you."
3 years ago "
Thank you for the business and very kind review. We look forward to assisting you again soon.
"
5.0
3 years ago Personal service from start to finish "We had a wonderful experience with At Your door Floor Store for carpeting 2 sets of stairs and our basement. Good help selecting flooring material, first rate installation, and followup. Highly recommend Chris and Rebeca. Refreshing change from other stores."
5.0
3 years ago Great products and great service "We moved to a new house at the end of June. Jeff came out and gave us an estimate, and the carpeting and new vinyl flooring were installed within a week and a half. Wonderful quality carpeting and flooring, and the installation was professional and flawless. This company is a delight to work with and their pricing is very competitive. I highly recommend them."
5.0
3 years ago I love my new carpet! Jeff and his staff do an awesome job from start to finish! I wasn't sure what kind of carpet I wanted...Jeff offered advice without being pushy. The installers were very courteous and efficient! Whenever I have a flooring need...I am calling At Your Door Floor Store!
5.0
3 years ago I have meet the owner and some of his staff. Professional and courteous. They know their market and how to cater to your individual needs. Fair pricing as well. I highly recommend them.
5.0
3 years ago Jeff the owner of At Your Door Floor Store is very easy to work with and they have a wide selection of flooring
5.0
3 years ago Great sale person and Installation Crew! They were very details and permit us to decide on what carpet to choose without any pressure. Their crew have done an excellent job with one tiny mistake but they took care of it right away. I would do business with them again.
5.0
3 years ago "Fast, responsive, quality service!" "We had At Your Door Floor Store come in for a couple of small jobs - carpeting in our nursery and hard wood in an upstairs hallway. They came quickly for the estimate, ordered supplies, and were fast to schedule the installation once the supplies came in. They came when they said they would, finished when they said they would, and we are really happy with the final result. They also provided guidance on our selections - we are somewhat clueless on aesthetic things and so when we asked their opinion, they provided one, and we were really happy with where we ended up!"
5.0
3 years ago "Professional sales team, excellent work." "I had them come out and show us samples and then had to postpone buying for about 10 months. They checked in from time to time but no pressure. Then when we were finally ready, they did an absolutely beautiful job."
3 years ago "
We greatly thank you for your generous review and appreciate you trusting us to do business with. Thank you
"
5.0
3 years ago I received excellent help/advice in choosing my pr The delivery of my product was on time as promised and the installation was perfect
5.0
3 years ago At Your Door Store is family run and provides great service. I had my hardwood flooring refinished on one level and installed on another and carpets changed in the basement and bedrooms in Dec of 2013. Their prices were competitive and service excellent. Chris worked with the budget I wanted to stick with and helped me make informed choices. He did not try to upsell or make me feel any less important when I wanted to look at carpet which was cheaper. We had issues with the padding and Chris took care of everything. You know the vendor by the way they react when you have a problem and I have to say I couldn't have dealt with better. Thank you for the awesome experience. I would highly recommend Chris and the installers actually cared about doing a good job because he was there to check on them and they knew quality was important. Very happy to this day with the purchase.
last year Business Owner Thank you so much for taking the time to write such a kind review, it is appreciated. Chris has always gone the extra step for his customers, as he wants customers for life, not to just make a sale. Thank you again for your business and trust.
5.0
4 years ago Good prices. Great service. I purchased carpeting for the downstairs family room hitch had been flooded by a water heater leak. From showroom to installation I was completely impressed with everyone who participated in the process. So impressed I shared on Facebook. I have purchased carpeting many times in my lifetime and this experience was by far the best. I am planning on purchasing an area rug this month and will take all my flooring needs to At Your Door Floor Store.
4 years ago "
We thank you for your business and this kind review. The area rug you just ordered, will look beautiful as well. Thanks again.
"
5.0
4 years ago Great service , great price, great experience.
3.0
4 years ago I contracted with this company in July 2012 to install tile floor in my kitchen and powder room and hardwood flooring in my foyer and on the stairs (replacing carpet). I'm giving a mixed review because 2 different sets of workmen installed the different types of flooring. The tile guys did a beautiful job - they were very focused and businesslike and the results were great. I love the tile and have had no problems with it. The hardwood guys, on the other hand, were not as professional and required a lot more supervision and patience. For example, they left nails exposed on the stairs at the end of a workday -- I or my pets could easily have gotten hurt. I will say that the owner, Jeff, was very responsive to my complaints about the hardwood guys and I appreciated that. However, since completion of the job, several nails that were used on the stairs have come up and I've nearly ended up with a nail in my foot multiple times. I'm VERY unhappy with this outcome and am sorry I can't give the business a better review.
4 years ago Business Owner We appreciate the review and your time to rate us. We are not sure who you are since this was completed in 2012 and no name appears; however, we wish we could have earned a five star review from you. We care about every review and customer. At Your Door Floor Store now has certified hardwood and carpet installers, to make every install even one step better.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago My husband and I were very impressed with our in home estimate. It took over a week to have someone come out but it was SO worth it! We heard about this company on the radio (WMZQ) and it's in the neighborhood so we thought we would give them a try. His estimate was fair and very competitively priced. He took the time to make suggestions and educate us on different product lines. He was professional, friendly and even liked our dogs (unheard of...since we have a pit lookalike). If your in the market for flooring please consider this Company.
5.0
6 years ago At Your Door Store is by far the easiest way to replace the flooring in your home. They bring all of the selections to your house so you can see how they look in the rooms natural light and with your furniture and decor. They offer competitive pricing and top notch service! I have used then in the past, and will definitely use them again -I highly recommend them!