AT YOUR DOOR FLOOR STORE

4.8
|
113 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
At Your Door Floor Store 17617 Redland Rd, Derwood, MD 20855-1236 301-355-6464 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.8
|
113 Reviews

Reviews


5.0
last month Jeff is fantastic, and really took extra time to talk me through the process, materials and options for our runners. In addition, when we had a minor issue, he responded quickly and resolved the matter within two days. The entire process was easy, and I loved supporting a local business. We will definitely use At Your Door Floor Store for future projects as needed.
last month Thank you for writing this wonderful review but more importantly, thank you for your business.
5.0
last month Customer service was outstanding. I really appreciate Jeff and his team working to help us resolve difficult issues in a highly professional manner. I will be a repeat customer.
4.0
last month The staff is great and the price is reasonable, but it would be nice if pricing was more transparent. I understand that there are several variables involved, but if someone has a lot of questions or several things to consider, it would be nice to be able to do some of that "shopping" without having to come into the store to do it.
last month Thank you for the great 4-star rating and more importantly, thank you for your repeat business. We always try to learn from all input that comes from our customers and your statement is not totally clear to our staff. We show nine exchanged emails answering your questions and always try to be very responsive to any and all questions. By email, phone or in person you should easily obtain answers concerning your project. In order to better ourselves; would you be so kind to send us an email to sales@atyourdooronline.com to help us understand how to improve on this. Thank you again for being a truly valued customer.
5.0
3 months ago Their estimate was spot-on; no extra charges added. Scott and Dave were phenomenal - professional, friendly, trustworthy, and excellent at their craft. We only replaced the downstairs floors, but we will use them to do the upstairs once we have the money for that. We've already referred them to our friends. Nothing but positive experiences.
last month Thank you for your review. Your kind words mean a lot to us. We are so very pleased that you love your new flooring!!!
5.0
4 months ago We have had At Your Door to our house twice for major hardwood installation....essentially the entire living floor of my house except for a kitchen and two bathrooms. The were prompt and the install team led by Carlos did superior work. We did happen to note a small flaw which developed in the grain of one board after a couple of months and a splinter developed. It wasn't there when they installed it, but was just one of those things wood does. Jeff sent lead installer Carlos over this morning and he replaced that section of the board in a couple hours. To quote the ad of a national company "Like it never happened."
4 months ago Thank you for your repeat business and kind review, we truly do appreciate both.
5.0
4 months ago Rebecca was helpful in her knowledge of all the different flooring options. Scott and his team were on schedule and got the job done in the time they said it would take.
last month We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review.
3.0
4 months ago The service was good and I liked our carpet but the Alterna tile we got for our kitchen floor 6 years ago did not wear well at all. It chipped away exposing the white composite layer which is easy to spot because our tile is dark gray.
4 months ago Thank you, Kaitlin, for the kind review on our services performed during the sales and installation of your floors, we appreciate your time in reviewing us. I am sorry you have indented this composite floor; as it is/was one of the toughest on the market. If you would like assistance with having the floor independently inspected or a mill claim filed, please don’t hesitate to ask. We are glad to guide you through the process and Armstrong is a great company to work with. If any defect or covered performance issue is found, they will pay for the replacement. We look forward to working with you soon.
5.0
5 months ago Thank you AT YOUR DOOR FLOOR STORE in Derwood, MD, for two excellent hardwood floor installations (full house). Jeff Shipe and his designer & sales team (Niki, Rebecca, Candela) were exceptionally helpful and knowledgeable during visits to the store's design center, and throughout the selection process. They were promptly responsive to every email, call or follow-up. As a result of their attentiveness, knowledge and patience, we were able to make our final hardwood selections as well informed shoppers. Thanks for the personal touch! We were especially pleased with the ongoing visits to our home by Jeff and Rebecca for onsite consultations, and to bring wood samples upon request. So, from the store staff, to the deliverers (Chris and Trey), to Carlos and his team of installers who laid the floors with care and expertise, we are glad we chose this store for these projects. There were a couple of hiccups, but overall the planning and cordiality of Jeff, the owner, and the professionalism of his team was a positive experience for us. That's saying a lot! We love these new wood floors. Thanks, guys, you did good! ---OB & RB
5 months ago Business Owner Thank you for supporting our small business. Kind customers like you make our job a whole lot better. We look forward to working with you again in the near future.
5.0
5 months ago Exceptional sales staff at the store and in my home too. Installation crew did a great job too. All looks great!
5 months ago Thanks so much Daria we appreciate your kind review.
5.0
6 months ago Good work. Easy to deal with and reasonably priced. Quick and professional
5 months ago We are glad to hear this! Thanks for writing us a review.
5.0
6 months ago I wish someone had told me how hard it is to vacuum super thick carpet. I would have purchased carpet with lower density.
6 months ago We are truly thankful for your business and kind review. When you go from basic to luxurious carpet there is Definitely some getting used to this upgrade. Many vacuums can damage the finer carpet fiber, please see Shaw “how to maintain your carpet” page or call us for more information on this. Our customers are the best, thank you again for being one of them.
4.0
6 months ago This customer did not leave a comment.
5.0
7 months ago Our porch needed a new floor. Our experience with store was most pleaant. First, the store President Jeff Shipe came to do the estimate. He guided us through the pro's and con's of various options, brought samples, and even gave us a referral should we choose an option that would be outside of his service scope. His price was reasonable. The installers did an excellent job and removed all trash afterwards. I noticed an area needing attention within 10 minutes after they had left. I called the office staff for assistance. The installers quickly turned around, very professionally fixed the issue without complaints. I have referred this store to my daughter and will recommend it to all my friends and families. hh
6 months ago We are happy to hear that we were able to provide you with a smooth and speedy experience with us! Thanks for taking the time to write us a review, and know that we are looking forward to helping you again in the future!
5.0
7 months ago Carlos and company were great.
6 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
7 months ago Thank you for your help!
7 months ago Thank you for taking the time to review us!
5.0
8 months ago Great people with a nice selection of flooring.
5.0
8 months ago Highly professional and courteous staff, wide selection of high quality carpets, expert installation, strongly recommend the company.
5.0
8 months ago highly professional staff, wide selection of excellent carpets, expert installation, strongly recommend the company.
5.0
8 months ago I am very happy with the outcome of my new floors. The refinished floors and new hardwoods are beautiful and I am enjoying them every day. I found it easy to plan with Jeff and his staff and felt that he scheduled the work so that I could still move around and use the necessary parts of my house without too much inconvenience. He gave good details when the project was first discussed at my house, so I could anticipate how the work would be done and felt they used quality materials. I would have liked it if Jeff could have checked in before the job was completely finished to answer questions I had. The floor workers were very hard working, professional and polite and asked for my opinion when decisions needed to be made. I would recommend this company and would use them again.
8 months ago Thank you again for your business and thank you for taking the time to review us. We will share your input with all our team members. We look forward to seeing you again on your next project.
5.0
9 months ago From beginning to the end of the project was an outstanding experience.
8 months ago Thank you for taking the time to review us!
5.0
9 months ago Excellent job! My husband and I are very happy with the service as well as the excellent job that Mason did installing the floors. Very friendly man, knowledgeable and went out of his way to make sure we were pleased . I’m recommending At your Doir floor store to my family and friends.
8 months ago We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
9 months ago Mason was excellent. meticulous, qualifies and personable.
8 months ago We are thrilled to hear that our installers were aware of your needs throughout the installation process and did a great job taking care of you! Thanks for writing us a review!
5.0
9 months ago Great experience. Good quality carpet and installation.
9 months ago Thanks for taking the time to write us a review & I'm glad we were able to help!
5.0
10 months ago Third time I've used your service. Service people were on time and finished at the time stated. The floor refinishing and the new flooring were excellent.
9 months ago We appreciate your repeat business and kind review.
5.0
10 months ago Great people, I needed to install carpet in an attic area and they were very helpful, had great price and replied fast, also cane out for a free estimate with samples......guys worked hard and did a great job, they cleaned after and everything is beautiful, thank you Mr Jeff***
5 months ago Business Owner Thank you very much for using our family business for your carpet project. We look forward to assisting you again in the near future.
4.0
11 months ago Floors refinished,; the estimate, work, cleanup, etc. were all great. Not 5 starts because we were told days/times, then it was changed somewhat on the day of the service which we were not told about, and we couldn't accommodate that change with no notice, so the final steps were delayed. but would definitely use again.
11 months ago Thank you for taking the time to review us. We appreciate your repeat business and honest evaluation of the work we performed for you.
4.0
11 months ago Suggest you begin the job by asking if there are any possible wires underneath the existing flooring, which may have prevented your accidentally cutting the wires to our alarm system during the job. Otherwise you did a great job.
11 months ago We truly appreciate your business and kind review. You are right, this is not something we have come across before when removing vinyl and underlayment, nonetheless we learn something new every week. One more lesson to add to the list. Thanks again for the input and we look forward to working with you again.
5.0
12 months ago Fantastic from beginning to end! At-Your-Door-Floor made so many accommodations for me in terms of scheduling, adjustments, working around the plumber, deliveries, etc. This is my second perfect experience with this company; no one else will ever do any floors in any house I'll ever own. Thanks, Jeff!!! You and your guys are amazing.
5.0
last year Dear Jeff, I am writing to tell you how very happy and grateful I am for the excellent job you did in my home on my floors! You were the face of professionalism and integrity when things looked worse than bleak here. You rolled up your sleeves and helped take care of a problem well beyond the scope of work anticipated. I am more than impressed, I am humbled. I cannot imagine how anyone else would have handled it in your place. You truly came to my rescue and I cannot thank you enough! Your office staff handled the situation and every question I had beautifully. I am afraid I cannot remember everyone’s name but they should all be commended. And Mason! I cannot say enough good things about him and the work he did here. He was a consummate professional, attentive to every detail and a joy to have in my home! Please pass along regards and kudos from both me and my mother for his excellent work! The best part?? My new floors are beautiful! I was not prepared for the change of material but I LOVE IT! The vinyl planks are gorgeous and the transition from them to my existing hardwood is hardly noticeable. The carpet in my son’s room is lovely too. You’ve given my home a new lease on life and I am thrilled! Thank you so so sooooooooooooooo much!! Nadia Aleotti Young
5.0
last year We had very good experience with At your door floor. Jeff is knowledgeable, very friendly, and extremely patient. Also, he is very easy to communicate with - we got questions answered even on Sunday which is really too much to expect. We had a new carpet installed last year, and recently they installed a beautiful hardwood floor for us. The team came right on time and worked very hard. We will be back for more :). Many thanks.
last year We are glad that we were able to help and that our team did an awesome job of taking care of you! Thanks for taking the time to write us a review, and we look forward to serving you again in the future!
5.0
last year We really enjoyed working with this locally-owned small business. Fantastic service, great people and products. We highly recommend.
last year Thank you for your review. We take pride in our staff and value you, our customers!!!!
5.0
last year Good job with installation, options of products and standing behind the work.
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year These guys were great. Clean, on time to start and finish. Final product looks fantastic!
4.0
last year Work was well done, professional, and on time. I wish we had more discussion and were given more choices regarding a threshold. We would use them again.
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year Love my new flooring. Thanks for working with me to resolve some installation issues.
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year At Your Door Floor Store recently installed engineered hardwood and tile throughout our home. We could not be more pleased with both the result and the experience of dealing with everyone from At Your Door. We had visited the store and been impressed by the knowledge and helpfulness of the person who assisted us. When we called to schedule an estimate, we encountered no delays and Jeff Shipe, the business owner, arrived on time for the estimate. We learned a lot from talking with Jeff. What we learned guided us in our choice of flooring products and gave us the confidence to select At Your Door as our flooring contractor. Jeff has been a great person to deal with throughout the project, answering our questions promptly and accommodating our scheduling changes and delays. As a first step, Jeff proposed to put down Ardex P-51 primer and a 1/4 inch layer of Ardex K-15 leveling compound throughout to address the many irregularities in the existing concrete subfloor. Though this would increase the cost of installation, it made sense to us to do this as the failure to achieve a “flat” subfloor had caused real problems in the past. Jeff suggested an engineered hardwood product that was a high quality product at a lower cost than top-end products. In the end, we decided that our finances would permit us to scale up and we chose a Mirage engineered hardwood for its beauty and quality of construction. For the tile, we chose a beautiful Armstrong engineered stone that Jeff had suggested. Brent and Jeff (a different Jeff) installed the floors. They arrived on time, accommodated without complaint delays and interruptions caused by others, and worked diligently, without rushing to ensure the best results. It was clear that their primary goal was to achieve excellent results and they succeed. Their attention to detail and the precision of their work, from application of the leveling compound to installation of the hardwood and tile to the craftsmanship evident in thresholds, transitions and molding were outstanding. We truly appreciate the care they showed in their work. Our new floors are gorgeous and we could not be happier. Thanks to everyone at At Your Door for our beautiful “new” home!
last year We are happy to hear that you had a great experience with us! It is our goal to take care of our customers and I'm glad that our store was able to take care of you. Thank you for taking the time to write us a review, and we look forward to the opportunity of helping you in the future!
5.0
last year I had great service start to finish! There isn’t anything I can think of that would have made the process any easier!
last year We are glad to hear this! Thanks for writing us a review, and know that we would be happy to help you with anything that may you need in the future!
5.0
last year They were very professional and courtesy. All my questions were answered. They completed in a timely manner. I will choose Door Floor Store for my next proje...
last year Thank you for your business and kind review, we truly appreciate it.
5.0
last year Great local shop selling high quality products and installation.
5.0
last year Excellent service and expertise. On budget and ahead of schedule.
5.0
last year Great company, Love my new floors! At Your Door Floor Store takes pride in there work and my floors are proof. They are by far not the cheapest but I choose quality over price and am glad I did so. I highly recommend this flooring company.
5.0
last year In the process of evaluating providers to replace my 40-year old hardwood floor, I spoke with Jeff, among others. We had several conversations; at least a couple of times face-to-face, and I also visited his store. Even though I ended up going wth a different installer (long story, but it was an exceptional deal impossible to refuse) - I have nothing but praise for Jeff and At Your Door Store. Jeff shared with me a veritable wealth of knowledge about everything related to flooring. What I learned from him helped me to select the correct kind of wood for my purposes - I had really been at a crossroads before I talked to him. There is a ton of various and bautiful wood samples in his store. Throughout the process Jeff was always a phone call or an email away - ready to patiently provide a helpful and detailed answer to all my questions. Highly recommended!
last year Thank you for your kind words and exceptional review of our store. Taking the time to write this for us is not taken for granted. We truly do appreciate you.
5.0
last year This is our second time using At Your Door Floor Store and once again they went above and beyond in meeting our needs! Our rep Rebecca even researched a waterproof sealant for our old asbestos tiles and worked with us to select the right materials for our new basement floor. We've recommended At Your Door Floor Store to our family in the past (who also were satisfied clients) and will continue to highly recommend them to friends and family.
5.0
last year Great workmanship
4.0
last year Very prompt, knowledgeable and convenient. Their showroom is right in Redland, MD and even if your rep is not there the office staff are always available to help.
4.0
last year We are very satisfied with the work that was done. We are enjoying our floor.
5.0
last year Thank you Jeff, Carlos and team at At Your Door Floor. My new refinished hardwood floors look beautiful! After the first coat of stain did not meet my expectations-- you did everything you could to make them perfect. I look forward to working with you again!
last year Business Owner Thank you for taking the time to write such a wonderful review, we truly do appreciate it. We look forward to serving you again in the near future.
5.0
last year First of all, the process of deciding which carpet and padding to install, purchasing it and having it installed was really easy. We had one slight slowdown due to rain (because of the smallness of my condo, the crew couldn't cut the carpet inside my unit due to lack of space). Rather than make me wait, AYDFS went to a warehouse to cut the carpet there. Jeff gave me excellent advice on the carpet and padding to choose, and I am very happy with it. The crew was very professional and efficient. I would definitely call on AYDFS again for any flooring projects. The carpeting is beautiful!
last year Business Owner From our installer to our warehouse men, we all enjoyed working with you. Thank you for your business and kind review.
5.0
last year Both the salesman and the workman were very courteous and friendly. I really enjoyed working with them and had tremendous confidence in them. Whenever I got something wrong (which happened a couple of times!) they would kindly explain what was going on. When I made a change in the my threshold material, they were great about pricing it out and getting to my house on time. I hope to use your store again!
5.0
last year I was very pleased with the work that was done on my floors. The workers were very professional, knowledgeable and very competent. I wouldn't hesitate to use them again or recommend them to my friends. A very wonderful experience and a great job!
5.0
2 years ago friendly, helpful service, with no overcharges.
last year Thank you for your kind review
5.0
2 years ago Nicki was very helpful and patient while we were selecting a color for our carpet. The installation was done quickly and the results were excellent
5.0
2 years ago Nicki was very helpful and patient during the process of selecting a color for our carpet. The installation was done quickly and the results were excellent
2 years ago Business Owner Aniki is a talented designer that we truly appreciate, thank you for highlighting her in your review. We again thank you for your business.
5.0
2 years ago Excellent job done by the two installers, Brent and Jeff. Very detail oriented. Really appreciate their hard work - installing 2 1/4" hardwood strips very precisely, in two flights of stairs, is amazingly hard work.
5.0
2 years ago Aniki, and Jeff were great, extremely helpful. Very experienced staff, friendly, and knowledgeable. They went above, and beyond to help me. Highly recommended.
1.0
2 years ago I hired this company to installed flooring in my condo and it have been the WORSE experience ever. The flooring started coming apart in a year of the installation. Before the installment was done, I informed the salesperson and the installer of the flawed foundation. This information was not taken into consideration when the installation of the flooring was done. My flooring is a mess and AYDFS have refused to refund my money. I seeked the help of the Maryland Attorney General Office, and they too have tried to get ATDFS to come to an agreement with me and they have refused. Throughout this entire process- the owner have repeatedly lied and refused to take responsibility for the extremely poor installation of my flooring. My association with the owner is the most unprofessional encounter I have ever encountered with any business owner or business. My complaint can be found at the Maryland Attorney General Office, and my complaint also include photos to verified my complaint. Please think twice about using this company for any type of flooring installation.
2 years ago We appreciate all reviews good or bad; however, we do not approve of a scammers post. This post is obviously just that. Notice there are no friends or other reviews associated with this individual, and if this was a 5-star review, Yelp would have put it in the "not recommended" page of reviews. We cannot professionally respond to a scam and will continue to let our 200+ online A and/or 5 star ratings speak for themselves. This group or individual will have to live with their conscience and we are okay with that.
4.0
2 years ago " Friendly local service. Staff will pay more attention to your needs than any big box flooring store. Almost like going to buy shoes and having someone measure your feet and check your arch vs the the place that says "yeah, we have that shoe in every color". "
4.0
2 years ago Friendly local service. Staff will pay more attention to your needs than any big box flooring store. Almost like going to buy shoes and having someone measure your feet and check your arch vs the the place that says "yeah, we have that shoe in every color".
5.0
2 years ago Everyone from the receptionist, Sales and installers were courteous, professional, on-time and friendly. Will always recommend local/small businesses like this!
5.0
2 years ago Friendly people to help you. Very knowlegable explaining different kinds of carpet. They go above and beyond to provide excellent service. I would definitely recommend them.
5.0
2 years ago Great company great workmanship and great service.
5.0
2 years ago I am an Interior Decorator in the DC Metro area and use At Your Door Floor Store for all of my client's flooring needs. Their vast selections, customer service, pricing, product knowledge, and installation are all superior! I only surround myself in business with people who make me look good and who treat my clients well and this is why I choose this company to deal with time and time again!
2 years ago Business Owner Thank you for the kind review. We value your repeat business and truly enjoy working for you.
5.0
2 years ago The professionals are polite, they did a beautiful job.
5.0
2 years ago We purchased our new home and began renovations in Sept 2016. When we were ready to have our floors refinished in the living and dining rooms and have the kitchen tied in we called 5 different companies for estimates. Each company had 5 star Yelp reviews. The estimates ranged from low to very high. AYDFS fell in the mid to mid-low range. We knew we probably could not go wrong with any of the companies due to their 5 star reviews on Yelp, but after all of the estimates were completed: - a couple estimates were not as thorough as they could have been and left us with questions - one was a cut and dry measure and estimate - one kept quoting how his company has "over 50 5 star Yelp reviews" - the owner of AYDFS - Jeff - provided the ideal combination of education, recommendations and we could really tell he had a wealth of experience and knowledge. he even noted that our existing floors were a blend of red and white oak - a fact that note one other company noticed or mentioned. Toothing in new oak in the kitchen, sanding the living and dining rooms, and staining and poly was all completed in a few days. They were very patient in working with us to decide on a stain color. The AYDFS crew was clean, courteous and efficient. The payment process was also easy - secure and online. Since the completion of the floors we have had over 50 visitors and almost everyone comments how beautiful our floors are. We could not be more satisfied with At Your Door Floor Store and Jeff and his staff. I strongly encourage anyone considering any floor work to give AYDFS a call.
2 years ago Thank you for your business, the kind review, and for posting the pictures of the finished product. We look forward to working with you again.
5.0
2 years ago Great Job 5
2 years ago "This is the 3rd time I've had flooring installed my At Your Door Floor Store and I've been happy with there work every time. This time I had carpeting installed in my family room. The sales person helped me pick out the carpet color and type, and the padding. The install went quickly without any issue and the carpet looks great!"
5.0
3 years ago Great service Overall great experience. No complaints. I took several bids for my project. This one won out by overall value. Will use them again.
3 years ago " We are grateful for your business and very kind review. We look forward to working with you again in the near future. "
4.0
3 years ago Pleased "I appreciate the quick response of Chris Shipe each time I emailed, and I'm pleased with the carpet. I was a little disappointed in the installation scheduling and in not finding a solution to an exterior door that now won't open over the thicker carpet."
3 years ago " We certainly appreciate your review and business. We are disappointed we fell slightly short of exceeding your expectations, but truly hope we get a chance to do so in the future. Thanks again for your business. "
5.0
3 years ago Great options and service "I can't say enough about ""At Your Door Floor Store."" The owner came to our house with samples and multiple options. He was very helpful in advising both type of padding, carpet and color. Pricing was fair, and service was excellent.We have had the carpeting for several months and I am so pleased. I enjoy looking at the room every time I walk into our den and study."
3 years ago " We are truly touched by your kind review, thank you from all of us @ At Your Door Floor Store. "
5.0
3 years ago This is the second time we have hired At Your Door Floor Store. A few years ago, they installed new carpet in our basement. This time around, we had them install carpet in our three-seasons room. Chris was incredibly helpful and creative when it came to getting this done. My biggest concern was completely insulating the room, so he suggested a particular adhesive layering over plywood, and so far, the results have been fantastic. The job was completed in less than a day, and after examining every inch of the room, I can't find one single flaw. On top of that, every time I speak with someone in their office, they are always courteous, kind, and helpful. In a few years we will need new carpet in our bedrooms, and there's no doubt we will hire them again.
5.0
3 years ago Great service Pleased with the new carpet in our office. Will use the same company again for future flooring needs.
3 years ago " We thank you for your business and kind review. We look forward to serving you again in the future. "
5.0
3 years ago This is the second time we have hired At Your Door Floor Store. A few years ago, they installed new carpet in our basement. This time around, we had them install carpet in our three-seasons room. Chris was incredibly helpful and creative when it came to getting this done. My biggest concern was completely insulating the room, so he suggested a particular adhesive layering over plywood, and so far, the results have been fantastic. The job was completed in less than a day, and after examining every inch of the room, I can't find one single flaw. On top of that, every time I speak with someone in their office, they are always courteous, kind, and helpful. In a few years we will need new carpet in our bedrooms, and there's no doubt we will hire them again.
3 years ago Business Owner All of us from At Your Door Floor Store appreciate the kind words, the repeat business, and the trust you have put into our business. We look forward to serving you again in the future.
5.0
3 years ago Excellent Jeff was great with helping us decide what type of carpet for which areas we needed! Installation was quick and timely. I highly recommend At your door floor store!
3 years ago " We sincerely thank you for your business, trust, and kind review. You are another client that makes our family business so special. Thank you! "
5.0
3 years ago At your Door Floor Store They laid carpet in the living room and dining room and did a perfect job. The men came on time and were very quick and through with the job. Scott put down a wood floor in another room and I just love it. This is the second time in a six year period I have used At Your Door and am very pleased and will certainly use them again. Everyone in the store was so helpful and knowledgeable. Kudos to this business. Thanks Scott!
3 years ago " We are very grateful for your business and kind review. We look forward to working with you again in the near future. "
5.0
3 years ago I recently replaced my kitchen floor, entry way area & a half bath. Jeff was great with helping find the perfect floor for my needs. The installers showed up when scheduled and did a great job, even took care of some unexpected issues with the entry stairs. The reviews are right! They provide great service and excellent workmanship. Will definitely use them again.
3 years ago Thank you for the kind review, the trust you placed in us, and most importantly... Your business!
5.0
3 years ago Great company to work with! "I recently replaced my kitchen floor, entry way are & a half bath. Jeff was great with helping find the perfect floor for my needs. The installers showed up when scheduled and did a great job, even took care of some unexpected issues with the entry stairs. The reviews are right! They provide great service and excellent workmanship. Will definitely use them again."
3 years ago " We truly appreciate your business and kind review. We are privileged to have you as a customer. "
5.0
3 years ago The first project we did with AYDFS was replacing the carpeting in our living room with Tile. They did a fantastic job. We had a older dog who had issues, so some of the wood flooring in the dining room and craft room was damaged. They replaced that for us as well. All perfect. We embarked on a third project replacing the carpeting on our stairs with wood, and the carpeting in the basement with sound managed flooring. The crew cleaned up. Did an awesome job and was always on time. We love our new flooring and we love AYDFS!!!!! Now if we only had more floors to do in the house.
3 years ago We truly thank you for your business, trust, and kind review.
5.0
3 years ago Love my new carpet! "The shopping, selecting, and scheduling the installation of my new carpet was a wonderful experience. The sales people were very helpful in balancing what I needed for carpet (room use) with options and costs. There was no pressure to purchase. Scheduling the installation was very easy and they were very accommodating."
3 years ago " We are so humbled by your kind review. Thank you for your business and taking the time to review us. "
5.0
3 years ago Fantastic service. "Could not be more pleased with the service provided by At Your Door Floor Store. The owner communicated with me ahead of the appointment time to narrow my selections for carpeting. On arrival he had appropriate samples and was very patient with my indecisiveness. He assisted us in making a selection by pointing out what to consider. The installer was so very nice and professional. Could not be happier with the selection, installation and result. Thank you for making our stairs safer."
3 years ago " Thank you for your business and kind review, we truly appreciate it. "
5.0
3 years ago Jeff Shipe is a PRO!! Jeff Shipe helped us with both carpet and color selection at a great price and it looks wonderful. We could not be happier with the company as well as Jeff!!
3 years ago " We truly appreciate your business and kind review. Thank you! "
5.0
3 years ago Very happy "They showed up on time, everything about the experience was prefect"
3 years ago " We sincerely thank you for your business and gracious review. "
5.0
3 years ago Complete and professional service start to finish. Every promise and time frame kept.
5.0
3 years ago The complete package start to finish. I am completely satisfied with the service I received and product purchased. Everyone I dealt with from start to finish was attentive and thorough.
3 years ago " Thank you for your business and kind review, all of us truly appreciate it. It was great to see you again after so many years. "
5.0
3 years ago Great Service Changed carpet for the entire house about a month ago with them. The whole process from estimation to installation was pleasant. They give honest estimates and installation was done properly on time. Store managers were very responsive to questions we had and showed good knowledge in carpeting and flooring.
5.0
3 years ago Great Overall!! Very Professional and the experience was made very easy by the salesperson. Installer did an excellent job as well.
3 years ago " We again thank you for your business and trust. The kind review is very appreciated. "
5.0
3 years ago My go to flooring company "As a respected remodeling contractor, we expect a high level of service from our subcontractors. Jeff Shipe and the At Your Door Floor Services team fill that need. Knowledgeable, on time, and skilled make them a pleasure to work with. I highly recommend them"
3 years ago " Thank you for your continued business and kind review, we do appreciate your business. "
5.0
4 years ago Great service and work We had At Your Door install carpet in our basement after talking with three other companies. Jeff was the person I felt most comfortable with during the process of deciding who we would buy from. The service and end product are wonderful.
4 years ago " Thank you for your trust in our business and the kind review. As a small business, we cannot express how much we appreciate you and all of our clients. "
5.0
4 years ago During our remodel we removed load bearing walls to open up our kitchen and dining room to our living room. We removed all the old tile in the kitchen leaving g...
4 years ago You have a stunning home that we are proud to have worked in. Thank you for giving us your business and trust.
5.0
4 years ago "Wonderful, kind family owned business" "A team of great men and women gave me the best advice as well as professional service and turned my family room into a dream come true! I couldn't have done it without any of them. Thank you ""At Your Door Floor Store"""
4 years ago " Wow! We are humbled by your kind words and review. Thank you. "
5.0
4 years ago Great job under difficult circumstances "We had a pipe burst in our condo and had to replace the carpet in the entire place after substantial wall and woodwork repair. I have 29 years of possessions in a two bedroom condo and all the closets had to be emptied! To add to the situation I was out of town caring for my mother. The management, sales, and installation teams worked with me to get the job done. The place looks great. Thank you."
4 years ago " Thank you for the business and very kind review. We look forward to assisting you again soon. "
5.0
4 years ago Personal service from start to finish "We had a wonderful experience with At Your door Floor Store for carpeting 2 sets of stairs and our basement. Good help selecting flooring material, first rate installation, and followup. Highly recommend Chris and Rebeca. Refreshing change from other stores."
5.0
4 years ago Great products and great service "We moved to a new house at the end of June. Jeff came out and gave us an estimate, and the carpeting and new vinyl flooring were installed within a week and a half. Wonderful quality carpeting and flooring, and the installation was professional and flawless. This company is a delight to work with and their pricing is very competitive. I highly recommend them."
5.0
4 years ago I have meet the owner and some of his staff. Professional and courteous. They know their market and how to cater to your individual needs. Fair pricing as well. I highly recommend them.
5.0
4 years ago Jeff the owner of At Your Door Floor Store is very easy to work with and they have a wide selection of flooring
5.0
4 years ago Great sale person and Installation Crew! They were very details and permit us to decide on what carpet to choose without any pressure. Their crew have done an excellent job with one tiny mistake but they took care of it right away. I would do business with them again.
5.0
4 years ago "Fast, responsive, quality service!" "We had At Your Door Floor Store come in for a couple of small jobs - carpeting in our nursery and hard wood in an upstairs hallway. They came quickly for the estimate, ordered supplies, and were fast to schedule the installation once the supplies came in. They came when they said they would, finished when they said they would, and we are really happy with the final result. They also provided guidance on our selections - we are somewhat clueless on aesthetic things and so when we asked their opinion, they provided one, and we were really happy with where we ended up!"
5.0
4 years ago "Professional sales team, excellent work." "I had them come out and show us samples and then had to postpone buying for about 10 months. They checked in from time to time but no pressure. Then when we were finally ready, they did an absolutely beautiful job."
4 years ago " We greatly thank you for your generous review and appreciate you trusting us to do business with. Thank you "
5.0
4 years ago I received excellent help/advice in choosing my pr The delivery of my product was on time as promised and the installation was perfect
5.0
4 years ago At Your Door Store is family run and provides great service. I had my hardwood flooring refinished on one level and installed on another and carpets changed in the basement and bedrooms in Dec of 2013. Their prices were competitive and service excellent. Chris worked with the budget I wanted to stick with and helped me make informed choices. He did not try to upsell or make me feel any less important when I wanted to look at carpet which was cheaper. We had issues with the padding and Chris took care of everything. You know the vendor by the way they react when you have a problem and I have to say I couldn't have dealt with better. Thank you for the awesome experience. I would highly recommend Chris and the installers actually cared about doing a good job because he was there to check on them and they knew quality was important. Very happy to this day with the purchase.
2 years ago Thank you so much for taking the time to write such a kind review, it is appreciated. Chris has always gone the extra step for his customers, as he wants customers for life, not to just make a sale. Thank you again for your business and trust.
5.0
4 years ago At Your Door Floors has done two different floor jobs this year at my Church and at a house the Church owns in Hyattsville. I would recommend them highly for any kind of floor replacement. Jeff Shipe, the owner is easy and pleasant to work with. The office staff is very helpful and his crews are friendly and efficient. They get the job done at reasonable cost. Also they will tackle jobs some companies avoid like re-flooring rather irregular concrete floors poured in the 1920's without resorting to the most expensive methods. I have been highly satisfied with the results of their work. D Monroe Hyattsville, Md
5.0
4 years ago Good prices. Great service. I purchased carpeting for the downstairs family room hitch had been flooded by a water heater leak. From showroom to installation I was completely impressed with everyone who participated in the process. So impressed I shared on Facebook. I have purchased carpeting many times in my lifetime and this experience was by far the best. I am planning on purchasing an area rug this month and will take all my flooring needs to At Your Door Floor Store.
4 years ago " We thank you for your business and this kind review. The area rug you just ordered, will look beautiful as well. Thanks again. "
5.0
5 years ago Great service , great price, great experience.
3.0
5 years ago I contracted with this company in July 2012 to install tile floor in my kitchen and powder room and hardwood flooring in my foyer and on the stairs (replacing carpet). I'm giving a mixed review because 2 different sets of workmen installed the different types of flooring. The tile guys did a beautiful job - they were very focused and businesslike and the results were great. I love the tile and have had no problems with it. The hardwood guys, on the other hand, were not as professional and required a lot more supervision and patience. For example, they left nails exposed on the stairs at the end of a workday -- I or my pets could easily have gotten hurt. I will say that the owner, Jeff, was very responsive to my complaints about the hardwood guys and I appreciated that. However, since completion of the job, several nails that were used on the stairs have come up and I've nearly ended up with a nail in my foot multiple times. I'm VERY unhappy with this outcome and am sorry I can't give the business a better review.
5 years ago We appreciate the review and your time to rate us. We are not sure who you are since this was completed in 2012 and no name appears; however, we wish we could have earned a five star review from you. We care about every review and customer. At Your Door Floor Store now has certified hardwood and carpet installers, to make every install even one step better.
5.0
6 years ago We loved At Your Door floor. Their prices were super competitive, the salesman Jeff was fantastic to work with, and the install guys not only were very friendly but did an excellent installation. I would highly recommend this company to anyone.
5.0
6 years ago My wife and I are very happy with the customer service and craftsmanship of At Your Door Floor Store. We had many other companies give us estimates, At Your Door was very competitively priced and their attention to customer service is better than any other company that we have done business with in the past. Between their friendly and knowledgeable staff to their installation crew , At Your Door Floor Store is the best, and our new hardwood floors look better than I imagined. I would highly recommend them to anyone that wants great friendly service for a fair price.
6 years ago Business Owner Thank you for the kind review.
5.0
6 years ago I needed new carpet in a hurry for my new home. With having a daughter, I did not want her playing on 15 year old carpet. I found this store through Yelp and called to set up a "shop at home" estimate. The gentleman came out two days later, to show me their products and measure the bedrooms. He worked up the price at that time, and we had it installed four days later. We are very happy with the service, installation, and followup thank you letter we received. The price was fair and the work was completed on time. 08/01/2015 I just wanted to clear up some accusations that have been made about my review. I did not start dating Jeff Shipe's son Chris until 12/17/2013. I also was woking at Harpers Ferry Family Medicine in WV until 08/01/2013. I did infact have At Your Door Floor Store do work in my Townhouse that I owned and lived in. I would be happy to show my paid invoice to anyone who might question my review. Secondly I am married to Chris and we have two daughters Jillian who is 9 and Clara who is 1 both of our girls do play active parts in our family bussiness and we are blessed to have them here with us every day. I have never met you ( Mysti / Lila) before and do not appreciate you acting like you know me or my family. I'm feel sorry for you and am not sure why you feel that you need personally attack me or to do this to people.
5.0
7 years ago We highly recommend At Your Door Floor Store for hardwood flooring. Jeff Shipe and his team did a great job installing the hardwood floors in our home. If you are looking for beautiful hardwood floors at an affordable price, research this company. They were able to install flooring throughout a large section of the main level of our home in 3 days. They were knowledgeable, hardworking and very professional. We are very pleased with the end result of this home renovation project.
5.0
7 years ago Thank you to Jeff and the guys that came out to replace my carpet. I love it!!! Jeff brought a ton of samples and a wealth of knowledge on all types of flooring. I chose carpet, and he went over lots of different carpet and padding choices. He answered all of my questions and took his time explaining different options. At Your Door Floor Store offered competitive pricing and top notch service! I definitely recommend them and will use them again.
5.0
7 years ago My husband and I were very impressed with our in home estimate. It took over a week to have someone come out but it was SO worth it! We heard about this company on the radio (WMZQ) and it's in the neighborhood so we thought we would give them a try. His estimate was fair and very competitively priced. He took the time to make suggestions and educate us on different product lines. He was professional, friendly and even liked our dogs (unheard of...since we have a pit lookalike). If your in the market for flooring please consider this Company.
5.0
7 years ago We had a great experience with At Your Door Floor Store. They brought all kinds of samples of both carpet and hardwood, and helped us choose the best kind for each of four rooms. And the next day they installed the floors quicker than I would have thought possible. We were thrilled with the results! And just as they were leaving, we had a pipe burst in the basement. Water everywhere, and it ruined the flooring down there. Without hesitation, they did a new quote for the basement, and had that installed the day after. It was just amazing how fast the turnaround was. And the salesman, Jeff, was terrific, too -- polite and friendly, and knowledgeable about each of his products. I was very impressed, I'll tell you. What with the solid workmanship and guarantees on each of the rooms' flooring we had done, I don't expect to be using At Your Door Floor Store again soon, but the sun room floor *has* been looking somewhat beaten to death (what with four kids and two dogs), so I may be calling them to come back faster than I think. And I'm betting the experience will be just as good as the first time.
5.0
7 years ago I manage a liquor store in Hampstead, MD that was in dire need of carpet replacement. We had glue down carpet installed approximately 13 years ago and were looking for a flooring choice that would better suit the foot traffic and inevitable spills that occur. Billy Hatfield from At Your Door came out promptly with samples and suggested that we install carpet tile, which can be replaced individually later should a tile become soiled beyond cleaning. He measured the area that day and had a quote within 48 hours. We had another company come out as well to do a comparison. Company 2 didn't show on the first appointment and didn't measure on their second trip out. When they finally had a quote for us, it was more expensive and required 2 days to install. Billy and his crew came out to do the replacement on a Sunday while the store was open. He and his crew were so professional and amazing. Despite the fact that the carpet they were removing was insanely difficult to get up due to the original poor glue job, they managed to have the job done in one day for less money than Company 2. Our store now looks spectacular! I would highly recommend At Your Door to anyone needing commercial or residential flooring replaced. From beginning to end, the effort, courtesy and professionalism put forth from Billy exceeded everyone's expectations!
5.0
7 years ago At Your Door Floor Store installed carpet and tile in my newly finished basement a year ago. While the owner was at my home he noticed how "bumpy" our carpet was in our upstairs (poorly installed in 2009). He gave us his opinion and we just contracted with him/his crew to re-stretch our carpet. We were given an extremely fair price. His employees were pleasant, curteous, and listened to our concerns. We left for a few hours and when we returned to our home it was unbelievable. I can't describe the change. Our carpet looks brand new and it is a great feeling. I immediately called Jeff and told him that his employees are fabulous and that I would definitely recommend them to anyone for installation or for re-stretching.
5.0
7 years ago At Your Door Store is by far the easiest way to replace the flooring in your home. They bring all of the selections to your house so you can see how they look in the rooms natural light and with your furniture and decor. They offer competitive pricing and top notch service! I have used then in the past, and will definitely use them again -I highly recommend them!
5.0
7 years ago I have used At Your Door Floor Store for a couple rooms in my house and was so pleased with their pricing, level of prefessionalism and work ethics....I would definitely recommend to anyone!! I also love the fact that they came to my house and I didnt need to leave my home to make a decision--