CRAFT RUG MILLS
Craft Rug Mills(R) offers the Lehigh Valley's largest selection and lowest prices on Shaw carpet, hardwood and laminate floors, tile, luxury vinyl,and window treatments.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
The selection is good, the prices were reasonable, and we were informed that they contact their installation. We were given a quote before we ordered, �so none of that was a surprise. However we waited 2 weeks for our rug to come in and we hadn't heard anything after calling we found out it has come in the day before. They said they needed to inspect it for imperfections and then they would contact our installer to schedule installation. Three days later the installer called and scheduled installation for 8 days later. Day of installation comes and I get a call from my mother that happened to stop by the house during the installation, she says that the installer has found a major flaw that runs the entire middle of our piece. The installer has called the manager at the store to show her the problem. The manager arrives and agrees that she wouldn't install that in her own house. I ask my mother on the scene to have the manager call my husband, who is the point person for this, with how they are going to rectify this mistake. 7 hours later my husband and I are home from work, he has not heard anything from the store so he calls. She's gone for the day. No call, no nothing. Problems like this happen, but they claimed they inspected the rug and because they didn't the rug sat around for another almost two weeks...wasting our time, delaying our project, wasting the installers time, and they couldn't even be bothered to call and offer apologies or update us on how this issue would be resolved. Very dissatisfied.
I wish we had the same "above and beyond" experience. Every time (a total of 4 now) we've purchased tile to install ourselves we were told we would receive a call when the tile came in to the store and were quoted dates that came and went without any phone calls. At times we patiently waited a week or more after the quoted date just check on the status. After a few times of us calling them to follow up, we would finally get our tiles. We were often told that someone from Craft had to go to the warehouse to pick up the tiles when we called. It just seemed like our calls were prompting them to pick up the products and that there wasn't a regular schedule. This last time I called the tile supplier myself Daltile to follow up on the status of my order because again we were quoted a date, date came, no phone call, and when I called Craft only the person who placed the order could tell me the reason for the delay and I would have to wait until she was available. No one even offered to call me back. On top of this, Craft incorrectly calculated the cases of tiles I would need thus the reason for the last order. Daltile explained that their trucks have not been coming regularly for the past two months. This explains a delay for my last two orders of tile but it doesn't explain why we had to call Craft many times for every order of tile and wait weeks after quoted dates. I have a timeline of communication from the last 2 orders to prove this. So I am not sure where the "above and beyond" type of service is... My husband had to go pick up the tiles from the Wholesaler himself today so that he could finish his project.A side note, my husband went in for the third purchased looking for a bigger sized tile of one we used on our 2nd which we got from the store and the first person he spoke to told him they didn't carry that tile and pretty much dismissed him. Only after my husband insisted and showed them where it was in their showroom did he get assistance from someone.I have never written a bad review before and my MO is promoting small and or local Lehigh Valley businesses. Maybe if you are having them install the floors for you the experience is better? I can't say... For my needs I will just go to the Daltile showroom to view the products in person and then order online for lower costs and delivery to my door step. I feel like I paid for service I never received. My husband I are good customers, we are patient, reasonable people, Craft's service was unacceptable. We gave them too many chances to provide good service. We will be giving other businesses the chance from now on as we renovate our home.
3 months ago
my wife and i purchased carpeting for two rooms in my home. We've used this company in the past and they were pretty good. Today, they installed the carpet and charged for labor??? They never did that before. Who buys a carpet and installs it themselves. They never mentioned labor in our quote. These people are thieves. DO NOT USE THEM!
3 months ago
my wife and i purchased carpets for two rooms in my house. we were given a quote for the carpets, after the installer was finished he gave my wife a bill for $480.00 labor!! Who buys a carpet and installs it themselves? These people are calculated thieves.
5 months ago
6 months ago
The service is exceptional and they go above and beyond to make sure you're happy. Great people, large selection for all flooring needs and their attention and dedication to helping find the perfect complements to your decor is refreshing and much appreciated. As a finicky consumer, I'm extremely grateful and would also go back and recommend them to my fam and friends. Thanks David Deemer!!
Best in the area for your flooring needs! Excellent sales and service.
3 years ago
4 months ago
Thank you, Tara!
4 years ago
9 years ago
We went to Craft Rug Mills based on the suggestion of a friend. Their selection is excellent and prices are comparable to other large places, although not really much lower. However, the service we have received and their attitude…
10 years ago
My husband I stopped by Craft Rug Mills -- Easton, at the recommendation of our neighbors. We were impressed by their well-laid out, easy-to-shop showroom, large in stock selection, knowledgeable and friendly sales staff, and low …