CARPETLAND USA OF CLINTON

4.5
|
274 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Carpetland USA 1650 Lincoln Way, Clinton, IA 52732-7019 563-242-7320 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
274 Reviews

Reviews


5.0
23 hours ago none..
5.0
yesterday I have bought all our stuff there and have been highly satisfied and the staff and people who put it all in are AWESOME
5.0
last week I appreciate the fact that you allowed me to paint the floor with Kilz after taking the old carpet out and will be coming back on another day to install the new carpet...
5.0
last week Shelly really knows how to treat a customer! Excellent and knowledgeable salesperson.
5.0
last week Angel and his team did a great job of installing our flooring, Overall experience with sales and help picking out our flooring was excellent. Shelly was so helpful.
5.0
last week Carpetland took care of us! We had some issues with our carpet and they gave us a great deal on new carpet and came and installed, helped us move furniture, and it was done with a crew of 5 team members who were all respectful and handled everything with care. Thank you Chace and Doug for working with us, we will definitely recommend you and purchase from you again!
1.0
last month Awful
4.0
last month Very expensive.
5.0
last month This customer did not leave a comment.
5.0
last month This customer did not leave a comment.
5.0
2 months ago The best place to go to get great service and very good to us
5.0
2 months ago Very happy
5.0
2 months ago Thanks Brian Belzer for doing a great job for me !
2.0
2 months ago We like the carpet but are not satisfied with how it was laid. Seam showed so after a few weeks installer came back and after being here for over 2 hours our carpet still has a seam showing and you can feel the seam when you walk on it. The carpet isn’t even stretched clear to the baseboard in one place. We’ve had the carpet since December so if walking on the seam was supposed to take care of it, it didn’t.
5.0
2 months ago Even through the challenging times we were thrilled with the speed and quality of work!
1.0
2 months ago We had a floor installed in 2018 from the Clinton Carpetland. I was not pleased with that floor. The cuts around the cabinets were jagged and visible. They took off the strip around the bottom of the cabinets but did not replace it. We called to ask if someone could come back to fix these things but no one ever got back to us nor did anyone show up. Just recently we had a leak and we had to have a new floor installed. We did not want to go with Carperland again, but the company we worked with deals through Carpetland. Against our better judgement we agreed to use Carperland once again. Our mistake!!! The floor gets installed and we find several scratches. The installers did come back and fix it. We thought, great they will make it right. After the installers leave, we find several scratches. They come back a third time, and we thought they replaced the flooring and made it right. We are finding cracked corners and scratches. Three tries and they can not get it correct. You can not tell me that the installers could not see corners that were cracked off. Not to mention there is a visible gap where they cut a piece to short and the piece would not snap into the others. We find this ridiculous and disappointing. It has taken us several years to save so we could replace our flooring, and we get cracks and scratches. We will not be using Carpetland again.
2 months ago Debbie, We're very sorry to hear about your experience. Could you please contact our Clinton, IA store and ask for Doug Bertrand, the Executive Vice-President so we can get more familiar with the situation and discuss resolutions to the issues?
5.0
3 months ago I recently had my porches recarpeted. L.L. does a fantastic job!
5.0
3 months ago I have always had a great experience with the employees at your Sterling, IL store. Mike the installer did an awesome job putting my carpet in.
5.0
3 months ago This customer did not leave a comment.
5.0
3 months ago This customer did not leave a comment.
3 months ago Thank you for the great review, Will!
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you for the five-star review, Ken!
5.0
4 months ago Great job from sales floor to installation! Thank you Jason and Scott!
5.0
4 months ago Our installers were very polite, efficient and tidy. Jason, our salesman has helped us twice now and he is terrific. Thank you for the great service.
5.0
4 months ago Very happy with the quality of the rug I purchased and the level of service given. The staff at Carpetland were very polite and respectful. The installers were very polite and respectful and well detailed. I will make Carpetland my first place to shop for floor needs again.
5.0
4 months ago The carpet looks great! Excellent quality!
5.0
4 months ago Good price and excellent service from the Davenport store. Our salesman Mike was a big help in selecting a product that met our needs. Installation was on time and done right.
1.0
5 months ago Be more profesional with workmanship and less deceiving , come to find out they did not use nailing strips on my carpet ,and that’s a no no
5.0
6 months ago The two installers were very professional, efficient, and courteous. We are very happy with our new carpet.
5.0
6 months ago Everyone at Carpetland at the Galesburg store is totally awesome. They are professional, caring, patient, tolerant of changes and a pleasure to work with. Cannot thank you all enough.
5.0
6 months ago Carpet purchase was easy and stress free. Mike helped us narrow down choices and we were able to make a quick decision. Love the look and feel of the carpet. Install was on time and professional. Would definitely recommend.
5.0
6 months ago I worked with Tom Keck on all flooring for our home. Carpet, tile and LVT all have been installed with prompt professionalism, kindness and the upmost care. A shout out to our tile and LVT installer, Brandon. An incredible job and a wonderful human being. Brandon went above and beyond in his installation and attention to detail. Mike and his team of carpet installers were prompt and did a great job. We cannot say enough good things about the service at Carpetland USA. Thank you.
1.0
6 months ago Your installers had to come out 4 times: First time because the scratched my flooring that was just put down and the carpet on the wall was uneven by my steps, seam line showing, wripples in defected carpet, clue on carpet, the first day they were here until 830 at night. This experience was a totally nightmare, I will never use it recommend this company again
5.0
6 months ago Everything was perfect! From the sales person to Victor the installer. We love our new kitchen flooring. It truly looks like old barn wood!
5.0
6 months ago Larry is great! Patient, knowledgeable, always provides the extra effort to assure everything is done right...
5.0
6 months ago The team and staff at the Burlington, Ia location was fantastic to work with. I’d recommend going through them with any flooring needs.
5.0
6 months ago Very pleasant experience with very professional personnel. Everyone was helpful in providing not only excellent service but suggestions that made everything soooo much better than what I was struggling with. Always willing to work around my crazy schedule. Highly recommend. Many thanks to all of you.
5.0
6 months ago Considering our contractor was 5 months behind schedule, the Galesburg Carpetland worked with us to make the flooring fit our schedule. A beautiful job!
5.0
6 months ago The installation crew were wonderful. The sales people polite and knowledgeable.
5.0
7 months ago We were in need of carpeting in our computer room, due to a new dog destroying it (we no longer have the dog.) Not having purchased carpeting in my life, we made our way to our Davenport Carpetland and spoke with Tom. He guided us through the vast array of carpeting and explained the differences between them (I had no idea there were so many different kinds.) He explained the pros and cons of each, and helped us pick out the perfect one for our needs. He explained the installation process. We were kept in the loop for the installer's arrival time, and couldn't be happier with our new carpeting! Great price and great service from start to finish. If we're ever in need of carpeting again, we know where to go. Thanks, Carpetland!!
5.0
7 months ago I recommend working with Brian at the Davenport location. Friendly, helpful, not pushy.
7 months ago Thank you for the five-star review, Alyson!
5.0
7 months ago Excellent service from Salesperson(Rebecca) and Installer Steve and his crew.
5.0
7 months ago Did an excellent job of laying our carpet.
5.0
7 months ago Everyone involved with me at this Carpetland location went above and beyond expectations. Thank you so very very much. You guys are awesome.
2.0
7 months ago Well I love my carpet, not liking how it turned out. I'm paying full price for something that isn't right. The measurements he took aren't what came we talked about . The rug is to small .
2.0
7 months ago Well I love my carpet, not liking how it turned out. I'm paying full price for something that isn't right. The measurements he took aren't what came we talked about . The rug is to small .
5.0
7 months ago I had a fantastic experience. The product is fantastic. The service impeccable (thank you Jason!) and the installers were professional and respectful. I would do business with you again in a heartbeat and will (and have) made referrals.
4.0
7 months ago They came and measured on Friday and installation done on following Monday. Crew was great and friendly. Job was well done! Couldn't ask for more!
7 months ago Thank you for the five-star review, Mary Kay!
5.0
7 months ago Professional and quality installation crew! Great guys and great job!
2.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Great customer service! Honored a past sale I didn't realize expired. The quality is amazing so far and the installers we early and professional. Most definitely will recommend. Thank you Manager Mike and the owner!
5.0
7 months ago I couldn't be happier, with Carpetland, the staff, or my flooring! Jason bent over backwards to make sure everything was perfect For me and my home. I absolutely love the linoleum in my kitchen and the luxury vinyl planking in my living room! I can't thank everyone enough for all their help and hard work, I am super happy That we chose Carpetland and would do it again in a minute!
7 months ago Jena, thank you so much for taking the time to leave such a wonderful review! We are thrilled by your experience and appreciate your business!
5.0
7 months ago Excellent and timely customer service in store with Joan. Give her a raise!
5.0
8 months ago It was a pleasure to work with our salesperson Mike Smith. He helped us find the right product for our home and the right layout for the installation. Our installer, Roger Marten, did an outstanding job installing our floors . Very professional! Gene
5.0
8 months ago Always a pleasure doing business with Sterling Carpetland. Experienced, knowledgeable, and professional staff. Joan has gone above and beyond as a consultant in making sure that we were satisfied with our purchase. Even coming out to our home on her day off while installation was being done. Her advice and suggestions were of great importance to us. She is a great asset to this company.
5.0
8 months ago Love this store! Awesome showroom and great customer service 🙂
8 months ago Thank you for the five-star review, Janet! We appreciate it!
5.0
8 months ago I was very happy with Mike Reinhardt The floor consultant, Bill Who installed the carpet. They were very professional , friendly , Polite. Bill Did a great job installing the carpet I would recommend him to family and friends. Thank you !!
8 months ago Thank you so much for the great review, Vickie! We appreciate your business!
5.0
8 months ago Our experience with Alan P. in the Sterling store was excellent. Alan is personable, knowledgeable, professional and incredibly accommodating. We had to quickly make flooring choices for an entire house under very stressful circumstances (fire reconstruction). Alan did everything he could to help us and see the job done start to finish. We chose tile, carpet, hardwood, and area rugs. We would highly recommend him!
5.0
8 months ago We built our home in 2012 and went through Carpetland - Davenport and worked with Jason Ciluffo. Our experience was great. We recently noticed our carpet was buckling in two different locations. I contacted Jason and he had someone come out and stretch our carpet right away. It looks amazing! Jason was wonderful to work with and we would go back to Carpetland for any future flooring needs. Jason’s customer service is off the chart!!! He is absolutely wonderful to work with. Highly recommend him for your flooring needs!
1.0
8 months ago This customer did not leave a comment.
5.0
9 months ago Very professional and curious
5.0
9 months ago Awesome job.
5.0
9 months ago Great selection. Great follow-up. Very friendly and knowledgeable installers. We had some issues as you normally do with construction, but I was promptly notified and offered solutions
5.0
9 months ago My wife and I were extremely pleased with our carpet buying experience with Carpetland USA. Our flooring consultant, Sheri Garcia was very helpful with carpet selection, installation and followup. The installation team was courteous and professional and provided high quality results throughout our entire home. Thank you Eric Langan and your team for doing a superb job.
9 months ago Thank you, Dan! We appreciate your business and the wonderful review!
5.0
9 months ago This customer did not leave a comment.
9 months ago Thank you for the five-star rating!
5.0
9 months ago Very nice staff. Showed us around and told us the Pros and Cons of each item.
9 months ago Thank you for the great review, Jon!
5.0
9 months ago This customer did not leave a comment.
9 months ago Thank you for the wonderful review!
5.0
9 months ago The salespeople were very helpful. Installation process went very smoothly. No problems at all!
1.0
9 months ago Was very impressed w/ everyone involved w/ helping & installing my new
5.0
9 months ago Wonderful service! Mike was so helpful and kind! He went above and beyond to make sure everything was right. Installers Bill and TJ were very professional and careful when moving all our furniture! We could not be happier with our new carpet and flooring!! Thank you Carpetland!
5.0
9 months ago Our experience with Carpetland in Davenport was excellent!!Jason helped us to select the right flooring option for our upstairs. We also decided to replace the carpet in our living room and family room.The materials arrived in a timely fashion. The crew that did that job was outstanding! They removed carpet from 4 bedrooms, closets and hallway and replaced with a durable floor that resembles hardwood - WE LOVE IT!During the week-long installation process, Jason called every day to check progress and to see how things were going. His attention to detail was fantastic.This is the only place I would recommend for flooring needs. Very very pleased! Thank you Carpetland for being dependable, thorough and completely customer oriented.
9 months ago Lori, thank you so much for the wonderful review!
3.0
10 months ago Purchased new carpet and LVT tile from Tom Keck. Was helpful and knowledgeable about the product. Would recommend him to anyone. The carpet installation by (Eric) was excellent! very hard working individual and made sure we were happy with the final install (5-Stars). The LVT install, lets say that Matt won't be welcome in my house again. Showed up late, then spent 35 minutes on the phone in my front yard, while his co-part carried in all the materials and tools. After actually working for 20 minutes he left to go to his moms house and the bank (NOT KIDDING). Was gone for about 2 hrs. Once he returned, ate lunch and worked for about 30 minutes and then left for the rest of the day, never returned. The gentleman that was with him pretty much did all the work and did a really good job! He did mention several times that Matt does this to him on a daily/weekly basis. Not sure why someone would work with someone like this? Other than the LVT tile install, my experience with Carpetland was very good and will buy from them again.
10 months ago More
5.0
10 months ago We are very happy with our carpet and installation! Sean and Rob were great!!
2.0
10 months ago Salesman “David” assured us that the carpet we selected was readily available for quick installation. Called to set it up and now I’m told it will be 2 weeks, because they need to order the carpet. I feel like he lied just to get our business. If I wanted to wait, I could have picked a lot cheaper option somewhere else. Very disappointed.
4.0
10 months ago The sales and customer service were great. The installation was so-so. Furniture was often not out back in same place and there was some minor damages and scratches that were caused.
5.0
10 months ago Dave did a great job helping me picking out the perfect carpet.. enjoyed shopping there, and very accommodating he was willing to work with me on the time for delivery..
1.0
10 months ago I will NEVER purchase from Carpetland again! The minute I opened the door to the 2 installers, it started! The one guy was on phone (where I could hear everything) arguing with the store about 4 pieces of furniture that had to be moved! ( even tho I bought carpet under the sale that included moving furniture! I proceeded to move my own furniture! Than I was basically called a liar by the sales associate that I purchased the carpet from and came to my home to pre measure!! Why? Because he didn’t measure for the 2steps leading from kitchen to family room, so therefore it was MY fault!! ( After he measured, I owed an extra ?$148.00 ). So, between the salesman and installers, they’ve lost a customer with 5 additional that they lost out on!!! Unbelievable and I hope it was all worth it!!!
3.0
10 months ago The guys that did the work did a wonderful job with the carpet laying. They did not clean up and somehow tore the weather stripping off the bottom of our front door. They dropped the carpet roll so hard it shook loose the ceiling tiles in my husbands den. I think they all need a class in cleaning up after there job is done.
5.0
11 months ago We were completely satisfied with our carpet and flooring install. The team of workers were very professional and handled everything in a professional manner. We will recommend their business expertise to others. Thank you for the great install.
5.0
11 months ago From the second we walked into the door at the Carpetland in Moline, we had a great experience. They helped us choose a beautiful, affordable carpet and flooring for our basement and installed it perfectly. Thank you!
5.0
11 months ago I worked with a very helpful flooring consultant, Mike Reinhart. He advised me on which wood product and color would be best for my home. The installers did a good job, too. I am very pleased.
5.0
11 months ago Chase Readshaw was wonderful to work with. He made sure that we were happy, he was very patient with me and and helped me feel confident in my decisions. I appreciate the effort and determination this man has in pleasing his customers.
5.0
11 months ago Carpetland has been around since 1995 as fare as I know I'm one of there installers great people and they do stand by the word great deals making it happen
5.0
12 months ago This customer did not leave a comment.
12 months ago Thank you, Angelisa!
1.0
12 months ago We will never buy from CarpetlandUSA again. My husband, Robert, and I are deeply disappointed over the treatment we received from CarpetlandUSA, Moline, when we went to them for advice on getting our carpet restretched after getting water in our basement during the flooding in the Quad Cities this past May/June. We had purchased a large amount of carpet for our family room and sewing room and wood floor for our kitchen/diningroom from CarpetlandUSA, Moline, and felt they would treat us fairly. The price quoted as an estimate was $850 ($9 per yard for 94.4 yards, the total number of yards originally installed). My husband thought it was high and was told it included furniture moving and any seaming needed; and it would be adjusted after completion, based on the actual work done. There was NO furniture to move, only the outer walls needed refastened, and one 3 foot piece was seamed. The installers (McWilliams) were done in 1 1/2 hours and did a fine job. The people at CarpetlandUSA Moline refused to adjust the price. We researched our area and found the average price for restretching is $2.70 a square yard. At that price, $255 plus $100 for seaming and $100 for handling the job, our cost should have been $455 at the most. When I spoke with McWilliams they said they were not paid that amount, and would talk to the store manager. We have heard from no one. CarpetlandUSA should be ashamed of taking advantage of flood victims. This was not an insurance claim, the money came straight from our retirement income. Our family and friends are shocked when they hear what CarpetlandUSA did to us.
1.0
last year After our install, we will have to repaint all of our trim and touch up our walls due to scratches from installation. Not sure how we are supposed to repaint trim after carpet... not pleased. This was a new construction and now we have lots of work ahead of us.
2.0
last year This customer did not leave a comment.
5.0
last year From the time we visited the store until our carpet was installed, we had a great experience. The person (did not get his name) who came to measure was informative and professional. Joan helped us tremendously and kept us informed every step of the way. The installers were personable and professional. This was a great buying experience!
5.0
last year Excellent service at the Davenport store. Jason Ciluffo really went above and beyond to ensure we picked out the right product for our basement. He checked in constantly to make sure the install went smoothly and we were satisfied with the finished product. Would definitely recommend people stop here first for their flooring needs.
5.0
last year Was happy with Carpetland with the service and the carpet installation.
5.0
last year Adriana and Jetta are awesome to deal with very knowledgeable and professional outstanding
5.0
last year Everything went smooth, the carpet layer did a very nice job and was very polite. Carpet looks beautiful.
5.0
last year Carpetland has a great selection of all types of flooring. I went in for hardwood flooring, and came in several times--initially just to get ideas, then a few times to bring home samples, then to order. Every salesperson I talked to was friendly. Sean, in particular, was knowledgeable and patient with me. I also contacted him a few times by phone and email. Go here if you want a full-service experience at a DIY price!
last year Joanna, thank you so much for this incredible review! We are so happy that we were able to provide superior service to you throughout your flooring process!
1.0
last year This customer did not leave a comment.
5.0
last year No worries
5.0
last year Great service
5.0
last year Jay was great and answered all my questions!!
5.0
last year Definitely 5 stars! Good sales lady and great installers!!
5.0
last year This customer did not leave a comment.
last year Thank you, Wayne!
5.0
last year The service rep was very professional and knowledgeable about the product.
5.0
last year We started remodeling our home about 9 months ago. Went to Carpetland to check out the carpet and flooring ideas. We were helped by a young lady named Erin. She was so very helpful and guided us to make great decisions in redecorating our home. We got new carpet and LVT flooring on the main level, Erin had quite the job to do getting everything we wanted to get the job right. Our fllooring was installed by professional experts who took great care to make everything look fantastic!!! We have many projects that we have been working on and we also had a brick wall installed in our kitchen. Jason did a superb job installing it and we have received so many compliments! Now we have installed new countertops in the kitchen and will be having the same brick installed on the walls above the counters. We have been so pleased with all the detail that is put into the work that has been done. I cannot say enough good about Erin as she has gone above and beyond to make sure our projects are always done correctly. We will continue to remodel the rest of our home and whenever needed we will return to Carpetland for our needs to complete the job. Thank You Carpetland and your great employees!!!
2.0
last year It is not possible for me to give a favorable review. My condo was measured for carpeting and vinyl flooring in the 2 bath and kitchen. The salesman who did the "free measurement and estimate" neglected to add the kitchen install to my contract. I admit I assumed the kitchen install was included on the contract I signed. After wait a month for an install date, I find out from the installer that a kitchen install was not on his work order. After contacting Carpetland, they informed me that the salesman who measured my condo had left their employ, and not in a favorable dismissal. He took with him any measurement and detail of my install. I was informed that to complete the kitchen, it would cost me another $420. I, course had to agree to get the job done, but I still feel I overpaid in all the confusion. The only "Plus" side of the whole experience with Carpetland, was the wonderful installer(s). They worked with me to get the job done!!
5.0
last year My installer ERIC did a fantastic job. He had a lot of heavy furniture to move, but he was great. The carpet looks great
last year Thank you so much, Sandra!
5.0
last year I recently had a water damage issue on half my basement. I called Carpetland, Davenport, and was greeted by a great gentleman by the name of David Behal. He invited my wife and I to the store and we went thru a number of flooring and some carpet to replace what was in our stairs. We decided against carpeting for the TV room and went with some wood looking planks and a nice carpet for the stairs that would match our new flooring. The crew with the guidance of David, came to our house to install the plank flooring and the carpet. They showed up around 9:30am and were done around 1:00pm. Not only was the price point for both items absolutely acceptable, but the quality of the carpet and the planking were unbelieveable. If we have friends who are in need of flooring needs, rest assured we will highly recommend your products, service, and installation reliability. Thank you David for keeping us posted on the install date, and a great crew. You are truely professional and if anyone needs your service, I will have them contact you. We are just totally blown away for everything you offered and produced almost to the "T". Thanks David, and here is hoping you and your staff have very Blessed Day. Richard and Marcia Renkes
last year Thank you so much for sharing your experience, Richard! We appreciate your business and are so excited we were able to help with your flooring during this time!
5.0
last year This customer did not leave a comment.
last year Thank you, Jeremy!
5.0
last year Great store, great people!
last year Thank you for the great review, Josh!
5.0
last year This customer did not leave a comment.
last year Thank you, Dukhi!
4.0
last year This customer did not leave a comment.
1.0
last year The people don't want to wait on you not very helpful
5.0
last year Lisa Erickson went above and beyond to help us find what we envisioned at the best price she could give us! Her knowledge and friendliness was much appreciated!
5.0
last year This customer did not leave a comment.
last year Thank you, Debra!
1.0
last year Horrible nightmare experience had hardwood flooring installed in three rooms. Immediately after installation noticed numerous spots, chips and even cracked boards. Installer was sent back out and touched up over 50 spots with a marker. Spots and more cracked boards kept appearing, manager came to home and tried to tell us it was the “rustic” look and that we were not “hardwood” people since we didn’t want to spend our nights using a marker touching up spots and were troubled by our socks getting caught on cracked boards. Shaw floors was then contacted and sent inspectors out who determined it was a defective floor but would never tell us why. Shaw floors after 5 months, not Carpetland reimbursed us for the floor but now we are left with the expense of thousands of dollars to have this flooring removed, have to miss work, and board our pets again not to mention we had a new kitchen installed so the flooring could go under the new cabinets which will never be able to be done again. Why would supposedly professional installers ever install chipped or cracked boards, not to mention that they knocked a hole in our wall, tore off woodwork that they were not to remove at all and only half way place back plus numerous other issues. Carpetland, Shaw floors paid for your mistake on installing a defective floor, why don’t you pay the thousands to have it removed, this was supposed to be my forever floor and has caused nothing but stress for the last six months.
5.0
last year Carpetland has been an ongoing sponsor for Moline Little League. Thank you for your continued support of youth athletics in the Quad Cities.
5.0
last year Wonderful company and wonderful people!
5.0
last year Joan and Jason were awesome!! We have always received great service at the Sterling Carpetland.
5.0
last year This customer did not leave a comment.
last year Thank you, Valerie!
5.0
last year Everthing from sales to installation was great.
4.0
last year Need more engineered wood flooring 1/2 inch samples
5.0
last year the sales man was very knowledgeable and helpful
5.0
last year Good service, good product, knowageable
4.0
last year All the sales reps were pleasant and knowledgeable.
5.0
last year We went in to find flooring for our kitchen. Sean D helped us, and was so great! He was personable, friendly, and knowledgeable. He made us feel welcome in the store and answered all our questions. He never pressured us into anything and was very patient when we were indecisive. We would definitely recommend Carpetland, and will be recommending Sean to all our friends!
last year Thank you for the great review, Kristi! We are so thrilled that we were able to help you!
4.0
last year Chad L. did a great job installing our carpet. He even made the room look better than it ever has. Ashley was very professional and informative as well.
5.0
last year Our sales rep took the time to show us options in what we thought we wanted, but then he suggested that we look at what was becoming more popular over the laminate flooring. As he explained it to us, it was clear that he was knowledgeable in the subject matter. Surprisingly for a person like myself who shops around for the best price and selection, I was very pleased with both at Carpetland. In fact, I did the almost unheard of thing in 40 years of marriage- I purchased a flooring that same trip! Dave walked me through the various finance options again with knowledge. I appreciated his professionalism and at no point did I feel I was being pressured for a sale. KUDOS! In fact it was such a pleasant experience, we added a job to our list and went back to visit Dave again to see about making another purchase!
5.0
last year This customer did not leave a comment.
5.0
last year Great Store, good selection of flooring products and knowledgeable staff
last year Thank you, Michael!
5.0
last year This customer did not leave a comment.
last year Thank you, Joe!
5.0
last year Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
last year Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
last year well taken care of
5.0
last year We had a great experience with Carpetland. They were very responsive and sent a crew to replace our padding the next day! Thanks Corey for all of the help we appreciate it.
last year Thank you so much for the great review, Andrew!
3.0
last year Meh. Slow to answer back. Need correction on installation, took over a week to get back to me on what they were going to do. I would keep shopping
last year Jim, we are sorry to hear about your experience. Our goal at Carpetland USA is to always provide superior floors and service. A professional from our Davenport showroom will be reaching out to you to make this right. Thank you!
4.0
last year This customer did not leave a comment.
last year Thank you for the great review, Ben!
5.0
last year Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
last year Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
last year Great people in all fields .
3.0
last year Installation was a mess
4.0
last year I rarely write reviews but felt compelled to do so about my experience with Carpetland! I was fortunate to win the $1000 Carpetland Seeepstakes in July of this year. I was so pleased because I needed new carpets. Well even with the sweepstakes winning it would have been way past my budget to get the carpet. I settled on new flooring for my bathroom and front entrance . It of course ended up costing me money but it was finished finally yesterday(11/8/2018). I can’t say enough about the installer and the beautiful finished product. I am just do pleased with the end result! It was a long process but it turned into a good thing.!!!
last year Thank you so much for sharing your experience with us, Alicia!
5.0
last year VERY SATISFIED WITH THE SALES REP TO THE INSTALLATION GUYS.
5.0
last year Alll. Went tremendously!
5.0
last year Alll. Went tremendously!
3.0
last year Salesman was insultive and rude. Manager took over and was very nice. Did not feel comfortable giving my business after such poor treatment on arrival.NOTE:: CHANGE FROM ONE (1) STAR!!The owner of this company reached out to me to see if he could do anything to help me feel better about my experience. I shared the Manager on duty was very nice and helped me feel more comfortable before I left. I just felt the public should be aware if this salesman is still there and rubs them wrong as well, don't rely on the secretary to help you out...ask for a manager or seek out a diff salesman. The owner will want to know about it to help prevent such an occurrence from happening again.I was impressed the owner reached out. Shows they will not tolerate such scenarios. I will visit their stores again but ask to work with a Manager first hand. 😏 Sorry 'bout long post, cannot add to the response here.
last year Julie, we are sorry to hear about your experience. Our goal at Carpetland USA is to provide legendary customer service. We obviously fell short of that. If you'd like to discuss this matter further, please contact our Store Manager, Jason Ciluffo, at the Davenport location.
5.0
last year Great service! From the sales person to the installers! I am very happy with my new carpet.
3.0
last year Quality of carpet is very good. But the prices are very high. Local lumber yard up the street has carpet that compares but 50 % less.
last year Thank you for your feedback, Justin.
5.0
last year Absolutely wonderful! Great people who know what they are doing! Very happy and I will be back. Thank you so very much.
5.0
last year Guys did a good job. I love my new floor.
5.0
last year We just had the most relaxed and successful carpeting and flooring consult with Ashley. She listened to what we were looking for and nailed both the carpet choice and laminate choice first try. We were done and happy in less than 20 minutes! Highly recommend the store and especially Ashley if you are shopping for flooring.
last year Thank you so much, Anita! We will share with Ashley!
5.0
last year We had the most positive, stress-free experience with Josh Porter at Carpetland. He was so knowledgeable about the products we inquired about. What a nice young man!!!
last year Thank you so much for sharing and for the great review, Tracy!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago George was awesome...no pressure we told him our guidelines and he steered us in the right direction!!
2 years ago Thank you so much, Cindy!
5.0
2 years ago I had a great experience. The salesperson was honest and answered all of our questions. The installers were FANTASTIC. They gave us options and were courteous and patient with us. Everyone should ask for the installers that did our basement
5.0
2 years ago Excellent staff, very satisfied with carpet and installation. Will recommend to others to purchase from this store
5.0
2 years ago Everyone was so nice.. Vickie Elmer was outstanding helping me to get the flooring to match my kitchen floor
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I'm having a little issue with seeing the seam on my carpet that I had put in. I think to make the problem go away is to trim, off a little more so the seam doesn't show other then that very please with the people I was dealing with. My friend has same carpet and said she see's no seam in her carpet.
5.0
2 years ago Great service, selection, and install.
5.0
2 years ago Floors are beautiful.So glad I had them installed.Thank you so much Kelly and to all the installers.
3.0
2 years ago The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
3.0
2 years ago The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
5.0
2 years ago They were very helpful and informative
5.0
2 years ago none
5.0
2 years ago The installers that were at mt house were GREAT !! Not only efficient and knowing their job -- WELL ! They were also so pleasant to have around patient letting the old widow talk their ear off. Got where I so looked forward to them coming each day. Thank you
5.0
2 years ago Great sales person, Ashley, and service!
2 years ago Thank you!
4.0
2 years ago This customer did not leave a comment.
2 years ago Thank you!
5.0
2 years ago Carpetland's office personnel and on-site workers in the commercial construction division are true professionals. Their team members are experts when it comes to selecting the appropriate flooring applications. We appreciate how accommodating they are when tough schedules need to be met. It is always a joy working with them!
2 years ago Thank you so much for the awesome review!
5.0
2 years ago Everyone was great to work with!
2 years ago Thank you so much, Mickey!
3.0
2 years ago Excellent service, great price.
5.0
2 years ago Sales person was excellent
5.0
2 years ago Sales person was excellent
1.0
2 years ago We always have a great experience with the Carpetland in Sterling. Joan Kreps is so helpful with making the right decision on the product we are looking for
2.0
2 years ago Excellent product and installers
5.0
2 years ago Good honest help they stand behind their work. Been buying from them for twenty years
5.0
2 years ago The work was done perfectly and within the promised time frame. All of your staff are wonderful! Jason is a gem-hold on to him! We intend to use your Sterling store for tile work around our fireplace and flooring for our stairs and upstairs bedrooms in the future.
1.0
2 years ago best experience I could have asked for, Great carpet installer. Thank you Lisa for your help with my purchase.
2.0
2 years ago Everyone from the Sales Lady Rebecca to the installers Rich & Shawn were great!
5.0
2 years ago very satisfied, the guys did a great job.....
5.0
2 years ago Tom took care of us. Great selection with a knowledgeable staff.
2 years ago Thank you so much!
5.0
2 years ago Everyone was great -- from our sales representative to our installers. They made the process of re-flooring our basement less daunting. I'm especially happy to support a family-owned business and will definitely use Carpetland USA again in the future!
5.0
2 years ago I have used Carpetland for 10+ years and with 16 houses I have been fortunate to build a relationship with Carpetland. The staff is very responsive to our requests and flexible for our scheduling needs. Thanks for your professionalism and looking forward to continued business together.
5.0
2 years ago Carpetland has installed carpet, wood and tile in my home. We always go back because of the knowledgeable staff, flooring options and obviously price. Make one stop and get it all!
5.0
2 years ago The continued use of Carpetland USA personally as well as the recommendation of same to friends & family is something my wife Susan and I have no hesitation of doing. 5 Stars for you and your employees Eric Langan!!
5.0
2 years ago The customer service is unmatched. I walked in and was immediately greeted by someone who helped my answer all my questions.
2 years ago Thank you, Casey!
5.0
2 years ago I can't stress enough how professional everyone at Carpetland is. Everyone we have dealt with has been extremely knowledgeable and well trained, which is very important We have had Carpetland handle all of our flooring projects!
2 years ago Thank you so much for the great review, Matt!
5.0
2 years ago We have used Carpetland exclusively over 20 plus years for our last two homes. We have purchased carpet, wood flooring, and tile and shower remodeling for our bathrooms. The products we bought were exceptional, and the quality of installation was beyond expectation! The service from purchase to the completed project was professional, polite, efficient and personal. After our experiences with Carpetland, we are now a one-stop shopping family. We recommend them in the highest regard to anyone with home improvement projects in their future. Jim and Ann Pfaff
2 years ago Thank you so much for the great review, Jim!
5.0
2 years ago Excellent staff that is very knowledgeable and always willing to go the extra mile!
2 years ago Thank you so much, Bill!
5.0
2 years ago Excellent customer service! Highly recommend Carpetland to anyone in need of new flooring. They always have the latest and greatest in flooring trends and are so helpful in determining the best flooring for your needs!
2 years ago Thank you for the great review, Hilary!
5.0
2 years ago Very helpful, knowledgeable, and efficient
2 years ago Thank you, Coleen!
5.0
2 years ago I have had the opportunity to work with Eric Langan and his Davenport Store Manager, Jason Ciluffo, on several home projects. Impeccable service and support. I highly recommend Carpetland and Jason.
2 years ago Thank you so much, Cameron!
5.0
2 years ago Great people to work with from selection to installation! It's so refreshing to get top notch service from experts in their field.
2 years ago Thank you, Sue!
5.0
2 years ago I've purchased from Carpetland USA multiple times. Each time I bid with 3-4 competitors in the market and each time Carpetland comes in with competitive bid. Even if they were slightly higher, I'd still buy from them. They have great service and match each promise given. This is not your big box store with less quality floor covering. It's the real deal! Thanks Carpetland!
2 years ago Thank you for the great review, Dan!
5.0
2 years ago 5 Stars I was very pleased with the management & employee's. They were very helpful and pleasant to work with.
5.0
2 years ago I am very pleased with my experience with Carpetland. Staff is most knowledgeable and polite. We hope to f;oor another room with them next year. Thank you Carol Gerst
4.0
2 years ago Brandon is extraordinary as an installer!
5.0
2 years ago Great selection and product knowledge. Thanks guys for making my home look beautiful!
2 years ago Thank you, Jeff!
5.0
3 years ago The gentleman that sold us the carpet (Chris) was good to work with. The installers did a great job, we're very satisfied with our new carpet
2.0
3 years ago Excellent in every way.
5.0
3 years ago Sales person was very helpful. Delivery and installation was on time. The only complaint i have is scratched walls which i was warned about.
5.0
3 years ago I would like to thank the general manager Omar and the installers that were hired to do my flooring. The installers ran into a problem with the transition from my tile to the new floor. There was a 3/8 inch gap in the transition which needed to be corrected. The only way to make the transition look professional was to add subflooring at an additional cost. Omar's professionalism and respect not only yielded a professional looking floor, but covered the cost of the sub flooring. Omar and Carpetland did the right thing and stood by their quality. Hats off to you and your crew for conducting business the right way.
4.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Overall store experience and installation experience was very good. Only issue now is all the thresholds besides 2 have already detached from the glue and no longer stay in place. Would have thought it would have held up longer than 2 months.
5.0
3 years ago Carpetland has an awesome showroom with so many choices! That's why it's so beneficial to have a professional like Dave Behal to help figure out what the best fit is.
5.0
3 years ago I have used Carpetland on a couple different occasions and was very pleased with the service and the prices! Their customer service is excellent, I didn't feel pressured at all. The staff was very knowledgeable about the products and helped me find exactly what would work for my situation. As for the price, you can't find a better value! I would highly recommend Carpetland!
5.0
3 years ago Carpetland does a great job, specifically Dave Behal!! They have a great selection of products and the service and installation are great. Couldn't be happier with our carpet selection.
5.0
3 years ago Dave Behal is a Highly-Trained, Knowledgable Flooring Professional! We have trusted him and Carpetland with our flooring needs for many years! He takes the time to listen to your desires, and carefully matches functionality to individual goals and budget, which results in a WIN for everyone! We've always been more than satisfied with the 'above-and-beyond' service and attention to detail, and are so proud to recommend and refer people to Dave and Carpetland!
5.0
3 years ago I have used Carpetland many times for my rental properties. They are fair priced, knowledgeable, and I enjoy the relationship. The installers are always tidy and do a great job. I will choose them for my own home when I build.
5.0
3 years ago I was looking for a piece of carpet for our living room. I gave my dimensions to Dave Behal and he recommended that I do a bound remnant to save on installation costs. I works great and was very affordable.
5.0
3 years ago Dave Behal and the installers from Carpetland have provided flooring services for us and several of our rental units. Quality products, price, installation and exceptional service are the norm. I am always confident showing an available unit for rent immediately after installation, knowing that everything would be in perfect order. Thank you Dave and staff! John O’Melia, Rock Island
5.0
3 years ago Excellent customer service and a great selection
5.0
3 years ago Friendly staff and excellent service! They pay attention to small detail and get the job done in a professional manner.
2.0
3 years ago Prices are double anywhere else....Wth???
2.0
3 years ago It was a pleasure to work with Mike selecting the carpet, scheduling an installation date plus he was willing to come out and look at our unique shaped family room and make suggestions. It was also a pleasure to work with Melissa and crew to get the carpet installed on time and in great fashion.
5.0
3 years ago Very pleased with products we had installed and the installers did a great job.I have done business before with Carpetland Usa and was happy then and that's why I came back. If I need something in the future, I will go back to Carpetland Usa.
3 years ago Thank you for the great review, Jim! We certainly appreciate your kind words and your business.
3.0
3 years ago Your installer was helpful, knowledgeable, and caring.
5.0
3 years ago The carpet is beautiful. Jerry F. Was my salesman and was very helpful. He even called after the installation to make sure I was pleased. My husband was home when the installers came. He was very impressed with them. They did a fantastic job. Thank you so much.
5.0
3 years ago No
5.0
3 years ago I was very pleased with my recent purchase from carpetland. The sales person was really great and the installers were great. They had to move my bedroom furniture and did a great job and took care. I would recommend your store to everyone.
5.0
3 years ago The entire experience went as planned and the installer did a great job!
5.0
3 years ago The installers did a wonderful job. I'm happy with the quality and look of the carpet.
5.0
3 years ago Jason was a great help in the finding the right carpet. He worked with us in scheduling the installation to meet our time frame. The two installers were very professional and neat. They did a great job and helped with the furniture. When we are ready to recarpet the living room we will be back. Great job by all.
5.0
3 years ago Very happy with new carpet
5.0
3 years ago Excellent service, with quality flooring options for all price ranges.
5.0
3 years ago The price was great, crew did a nice clean expedient job ahead of time. picking what we wanted was made easy by our salesman
5.0
3 years ago Very pleased with the work that was done. Missy and her partner did a outstanding job installing my carpet. They made sure every thing was picked up and tidy before they took off. Would have Missy and her partner lay carpet for me again.
4.0
3 years ago Salesman and installers were very professional.
5.0
3 years ago Very pleased with the work done by Missy and the guy forgot his name. Cleaned up very nice after job was done. Thank You!
4.0
3 years ago Nice work by installers
5.0
3 years ago Installation of our vinyl plank floors just finished up today (05/11/17) and I have to say I could not be happier! From start to finish this was a great experience with Carpetland USA in Davenport, IA. The sales person listened so well to our needs and made the process go so smoothly. My praise extends to the two men (whose names I regretfully did not catch) who completed the installation. They were friendly, neat, thorough, and efficient. I definitely recommend Carpetland to anyone looking for new flooring.
5.0
3 years ago It was done very well and the carpenter guy was very friendly
5.0
3 years ago Just that the Missy and her helper did a great job and was very neat in cleaning up after job was done.
5.0
3 years ago Just that the Messy and her helper did a great job and was very neat in cleaning up after job was done.
5.0
3 years ago Carpetland in Sterling, IL, did all the flooring in my house. Allen Przysucha helped me with the whole process. He helped me pick the right flooring for my entire home. We used Hickory hardwood throughout the kitchen, formal living room, and dining room. We used duraceramic in the office and bathroom downstairs and upstairs. We did a beautiful Berber carpet in the family room. All the bedrooms were done with a plush, neutral carpet. We totally gutted the master bathroom and put in a new tile shower with decorative mosaic, and custom built glass doors. The final product looked as if it could be in Better Homes and Gardens Magazine. Allen was good at color schemes. He was honest, committed, informative, helpful, and readily available for questions. He backed his product and was reasonably priced. I would highly recommend Carpetland in Sterling and Allen Przysucha to assist you with your flooring needs. They are exemplary and the REAL DEAL!
5.0
3 years ago Job done by Missy and her helper did a great job on installing my carpet and were very neat cleaning up after job was finished. Would highly recommend them.
5.0
3 years ago Carpetland in Sterling, IL, did all the flooring in my house. Allen Przysucha helped me with the whole process. He helped me pick the right flooring for my entire home. We used Hickory hardwood throughout the kitchen, formal living room, and dining room. We used duraceramic in the office and bathroom downstairs and upstairs. We did a beautiful Berber carpet in the family room. All the bedrooms were done with a plush, neutral carpet. We totally gutted the master bathroom and put in a new tile shower with decorative mosaic and custom built glass doors. The final product looked as if it could be in Better Homes and Gardens Magazine. Allen was good at color schemes. He was honest, committed, informative, helpful, and readily available for questions. He backed his product and was reasonably priced. I would highly recommend Carpetland in Sterling and Allen Przysucha to assist you with your flooring needs. They are exemplary and the REAL DEAL!
5.0
3 years ago Dave Behal from the Davenport location did a great job for us! He was very knowledgeable, professional and courteous with attention to details. We enjoyed working with Dave and would recommend him to anyone!
5.0
4 years ago None.everything was very good.
5.0
4 years ago Very pleased with our sales lady, installation was perfect. I am a perfectionist and the job was done right. Very pleased, will and have already recommended carpet land to others.
5.0
4 years ago Easy people to work with. Very professional and friendly.
5.0
4 years ago Toni is a awesome saleswoman. She put her heart and soul into everything she did for us. She is great. Keep up the good work Toni.
5.0
4 years ago Friendly professional people
5.0
4 years ago So Happy!! 5
4 years ago We have used Carpetland for all our floors in our house and my parents!! We had an issue with our living room floor that didn't match the kitchen floor. Today I was totally happy when they were able to find the floor that matched the kitchen and they took out the floor and reinstalled the new one to match!! Would recommend Carpetland 100%!! Thank you so much!!
2.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Great Service Happy with carpeting on our stairs heading to the basement. Perfect match with the walls and floor.
4 years ago " Susan,Thank you very much for taking the time to post an on-line review of your experience with us. We're happy that you love your new carpeting. Please enjoy it and we look forward to working with you again in the future!Eric Langan,President and Owner, Carpetland USA (The Langan Group) "
5.0
4 years ago satisfied customer "The salesman was knowledgeable and helped us narrow down our selections in the price range of our choice. No one tried to ""high pressure"" us into a selection beyond our financial capabilities. Financing was quick and easy. The installers did a great job We're very pleased."
5.0
4 years ago Wonderful carpet and service! "We are so happy with our new carpet! Carpetland was so great and was able to get our carpet in before our daughter's wedding, thank you!"
4 years ago " Carol,Thank you for taking the time to share your review. I'm happy to hear thateverything went the way you had hoped and that we were able to meet yourdeadline. Thank you very much for your business and congratulations onyour daughter's wedding!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago This is the way business should be conducted. Sales staff - outstanding! Installers - also outstanding!
4 years ago " Dear "dfbb",Thank you very much for your review and the "high marks". Thanks for yourcomments regarding our sales staff and our installers. We appreciate yourbusiness and thank you for your review.Best Regards,*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
1.0
4 years ago poor customer service in Clinton Iowa store The carpet installer broke the closet door when he took it off to install the closet. He hasn't fixed it yet and it has been 4 days. Nor has he called to set up an appointment to fix the door. He was supposed to take away the old carpet and he didn't do that due to mechanical difficulties with his vehicle. He hasn't set up a day/time to pick up the carpet yet. The sales rep say they are leaving him a message but he didn't seem to get the messages. It has been 4 days. The manager may call in a couple more days to see if the situation is resolve. This is poor customer service in my opinion.
4 years ago " I'm very sorry to hear about your experience. It's my understanding thatthe issues have been resolved. Thanks for bringing this to our attentionso we can take the necessary steps to avoid something like this happeningagain in the future. Thanks again for your business and bringing theseissues to our attention.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
1.0
4 years ago Terribly disappointed "I had new expensive Stain Master put into my house this spring. The installer was lazy, unprofessional, and crude. Each time a room of carpeting was laid, this worker would take a break & lay his dirty, sweaty body all over my new carpet. Dirty fingerprints were also left all over my white woodwork. I was also amazed at how much time that worker spent in MY bathroom. Really, Carpetland?? After all the money I spent on carpet, I deserved to have a quality carpet installer. Sorely disappointed in Dubuque Carpetland. Also, after complaining, the sales person never called to give me any followup or some kind of restitution! Think twice, Dubuque!!"
4 years ago " Lana,I'm very sorry to hear of your negative experience with our Dubuquelocation. Thank you for sharing your experience with us, so we can learnfrom this situation and take the necessary steps to avoid incidents likethis in the future. Our Sr. Management team will be in contact with you inthe very near future. Thank you for your business and thank you for yourreview.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago Good service and great installation Salesperson was very helpful. The flooring that I picked looks really nice. Excellent installation by Howard Hilliard.
4 years ago " Vicki Ann,Thank you very much for your business, as well as, sharing your experiencewith others via your on-line review. We're happy to hear that everythingwent well with your purchase and installation. We will be sure to extendan extra "thanks" to Howard for another job well done. Thanks again foryour business and we look forward to working with you again in the future.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago Great Service "We got our carpet the first of April and I love it, the service we got was great, Cassie at the store knows what she is doing, and was very helpful, the workers came when they said and when I was told that it would take two days I expected that, but it only took them one day, they were professional and other than new rugs you would not know that they were here. did have one issue about a threshold and they were here the next day to fix it. I would recommend carpet land to anyone."
4 years ago " Gwen,Thank you very much for your business and your on-line review. Also, thankyou for your kind comments about Cassie at our Moline, IL store and theinstallers that performed your work. I'm glad that they were able tofinish ahead of schedule. Thanks again for taking the time to share yourexperience with others. We look forward to working with you again in thefuture.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago This is a great place to go to shop for carpet if they got a really good sale on otherwise you can be a little bit expensive. We caught them on a free installation deal and it was amazing. The salesperson was completely low pressure very good experience. when the installer came he was super fast super friendly and did really good work.
5.0
4 years ago We are remodeling a 100 year old house for our church services . All the floors are uneven and none of the walls are square. Carpetlland workers came in an carpeted the living room and put linoleum in the kitchen, the salesman helped me pick out. With the padded carpet the floors feel even and solid. The linoleum had a seam which I can't find and the pattern is flawless. Kudos to Carpetlland they NAILED IT!
5.0
4 years ago Great everything! "Scott was great at the store, love the carpet, installing was great. Have been a customer for years...and will continue to be!"
4 years ago " Thank you very much for taking the time to post a review about yourexperience with Carpetland USA! Also, thank you for your kind commentsabout Scott. He is a true asset to our organization. Thank you for yourbusiness, we really appreciate it! We look forward to working again withyou in the future.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
5 years ago Carpet experts "Our church had to find a new place to meet . We had a vacant house and had a week yo get if ready. Went to Carpetlland on Wednesday . Found a carpet in stock, they installed it on Monday . We had prayer meeting on Wednesday night . Hallejuah....... Thank you Carpetlland"
5 years ago " Thank you very much for taking the time to share your review with us! I'mhappy to hear that we were able to help you in such a quick manner. Thanksfor putting your trust in Carpetland USA! We look forward to working withyou again in the future!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
4.0
5 years ago "Moline Store sales staff the tops!, but..." "We liked what we saw at the Home Show so stopped at the Moline store for more information. Sales staff was excellent - helpful, pleasant & knowledgeable. Answered all our questions without hesitation. The price was affordable for our chosen carpet & entry area plank vinyl - got the Home Show discount. The installers were also pleasant, helpful & caring. They called just before they were supposed to arrive to install our carpet to say they'd be a bit late. So our installation turned in a whole day instead of just the morning. It appeared they did a great job until the 1st time we vacuumed. Now the living room seam shows. So not sure what's up with that problem. We brush back over it to hide it, but don't think it should show up like that. Overall, we are pleased with our new carpet & entry vinyl and are looking forward to enjoying it for many years to come! Thank You, Carpetland Moline!"
5 years ago " Thank you for your review and thank you for your business! We're happy tohear that you had an enjoyable experience with your sales process at ourMoline location. In regards, to your installation...keep in mind thatseams are not going to be invisible. However, if you'd like to have ourinstaller to come out and look at the your seam please feel free to contactthe Moline store @ 309-764-4341, ask for the Store Manager, Omar Pavano,and share any concern you may have. Thanks again for your feedback!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
2.0
5 years ago salesperson was rude argumentative when I returned samples and didn't buy the product. We bought from this salesperson before. Will not go to the Clinton store again.
5 years ago " Anni,We're very sorry to hear about your experience with our salesperson. Our Management team will be contacting you soon to discuss your experience so we can address this issue. Once again, we sincerely apologize and hope we can earn your business in the future. While we don't like it when we get a bad review, it serves as a tool where we can address issues and learn from our mistakes. Thank you for taking the time to share where we fell short. We'll make sure that this does not happen again. "
5.0
5 years ago Outstanding customer service "Jason, our salesman, was a courteous and knowledgeable rep for Carpetland. The price was right and Jason had the perfect approach to gain our trust. Gavin, who did the install, was an example of how to do it right and place the customer first. I would highly recommend Carpetland for your flooring needs."
5 years ago " Sherri,Thank you for your kind words regarding Jason and Gavin. I'm glad that your buying experience was an enjoyable one. We really appreciate your business. We look forward to working with you again in the future.Carpetland USA "
5.0
5 years ago Great Service and products "Went and look at carpet before Christmas found what we were looking for, had great service from the time we walked in the store to it being put down. Wasn't ready for it till after the holidays and that was not a problem with Carpetland . any flooring I get will come from them."
5 years ago " Bobbe,Thank you for sharing your experience on this review. Thank you for your business, we really appreciate it! I'm glad that we could make your buying experience an enjoyable on. We look forward to working with you again in the future.Carpetland USA "
5.0
5 years ago Great selection and service Carpet land made the experience simple. I love my new carpet.
5 years ago " Korykae,Thank you very much for your business and for sharing your experience. We're happy that you love your new carpet and that you found the buying experience to be simple. We look forward to working with you again in the future!Carpetland USA "
1.0
5 years ago If I could give zero stars I would. We were sent to Carpetland by our realtor after we purchased a house in Davenport from out of town. We had a 2 week window that we wanted our installation of carpet and laminate hardwood floors put in and gave 40 days of advanced notice of when we needed it complete by. Our "salesman" Mike Hartman would take a week to respond to emails, was rude, and even went out of town the week prior to when we moved in. He had a family member in the hospital, which I totally sympathized with but did not leave us in the hands of anyone else, and did not come back to the house for final measurements and order the materials until the middle of the 2 week window. Then after the instal the flooring was not flush with the cabinets in the kitchen with gaps as big as half an inch. When asked if there was anything they could do, since it wasn't up to a quality standard, Mike responded with "you need quarter round for that but I'm 99% sure there wasn't one for your floor, but I'll email you and let you know." 6 days later when asked he said he found some and just ordered it, again being a terrible customer service representative of the company. The first time we went to the store and picked out the flooring was Aug 4. We asked to have the instal complete by Sept 11. Today on Oct 23 we are finally done dealing with these people because the quarter round was finally installed. Carpetland may be the cheapest option, but you get way you pay for. If you are forced to shop there, avoid Mike Hartman at all cost! Update: The manager got in contact with us and apologized for the lack of effort on the part of Mike. He credited our account with 3% of the total. Which wasn't even the amount of the financing charge that Mike didn't tell us about. We appreciated the phone call(s) but will not return to Carpetland in the future.
5.0
5 years ago Toni was very helpful in making our selections. "Toni was very helpful in making our selections, We told her what we were interested in. she let us take samples home and return for more until we decided what would work best for us. Installers did a great job as well. Would recommend Carpetland in Waterloo to other people."
5 years ago " Thank you very much for your business and your review. Toni is a greatasset in our Waterloo store and is very helpful with our customers. Thankyou for sharing this with others, as well as, your willingness to referCarpetland USA to others.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
5 years ago "Professional, Personal Service" "I was very pleased with the attention to my needs by the sales person,Joan, and by the very professional installation."
5.0
5 years ago "Superior Service From ""LaMont""" "A flooring store is a flooring store, and many provide similar or even the same flooring products and brands. It all boils down to having those products distinctions expertly translated for you vs your personal needs, and having someone flawlessly navigate the installation process for you to completion. If you find your way to Carpetland in Davenport on Brady, make certain you use ""LaMont"". We have used him exclusively for several years without complaint to provide various flooring materials and installations at our rental properties. He assists us in assessing appropriate products and installation options to achieve our goals for a given rental property, finds good values for good quality carpet and vinyl. He is highly knowledgeable of our interests in providing a good rental experience while also understanding our need for product durability and standing up well under the complications of renter abuses. He looks for opportunities for discounts and includes services as available, to reduce our costs yet retain the end result we require. On those few occasions we have had an issue of some sort arise, for example, manufacture defect or structural issues found once the old flooring was removed, LaMonte has immediately and without reservation provided resolution for materials/installation and problem solved with us to correct those over which he has no control. He works with our schedules, sends competent installers and expedites orders. I'm sure other personnel can sell carpet, but we don't want a salesman. We want someone to care about us and truly understand what we need, then match us with products and options and ensure we are satisfied at the end. It's not enough that LaMont is expert at what he does, he is a gentle spoken, kindly man who was clearly raised right. Whatever they are paying this guy, it is simply not enough. Wherever LaMont goes to sell flooring, we will follow. Whatever your needs may be, be certain you look him up before you make your final decisions. We cannot speak highly enough of him, and we are certain your experience will be more than positive, as it has consistently been for us. He is a gem."
5 years ago " Thank you very much for your excellent review of LaMonte and the servicethat he provides to each of his customers. LaMonte is a huge asset to ourorganization and treats his customers like gold. Thank you for yourbusiness and taking the time to share your experiences through yourreview. We look forward to serving you again in the future!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
5 years ago Everything went so smoothly and quickly I had them come in the first of August and was impressed
5.0
5 years ago Tile floor and backsplash "Allen P was excellent, I recommend him to everyone!"
5 years ago " Thank you very much for your business and for your review! We're happy tosee that we received 5 stars in each category from you. Allen is a trueasset to our Sterling, IL store. Thank you for your kind words, yourreview and your referrals! "
5.0
5 years ago Wonderful service. The men were every efficient. They worked very hard & long. Yet they were very polite.
5 years ago " Violet,Thank you very much for your business and for your on-line review! Weappreciate you taking the time to share your experience with us andothers. We will relay the kind words about our installation team, to thegentlemen that performed the work. Thanks again for your business!Carpetland USA "
5.0
5 years ago Great job! They put carpet in our new house in many different rooms. Definitely did a nice job!
5 years ago " Thank you very much for your review and your business!  We're happy that everything turned out the way that you hoped it would.  Thanks again! Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
5 years ago "Excellent service, installation and follow-up!" "Cannot say enough wonderful things about Lisa! She was instrumental in helping us choose flooring and pad, great customer service! Installation was easy and fast! Follow-up was done within a week and a nice care package to boot! Thank yoU!!"
5.0
5 years ago Great service "I am very happy I purchased my carpeting at Carpertland. I was able to take a piece of carpeting home to see how I liked it in my living room, and that helps to make a decision."
5 years ago " Patsy,Thank you very much for your review and for your business!   I'm happy to hear that you are happy with your new living room carpet.  Thanks again!Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
5 years ago good service Everything went good and they did a good job. Thanks
5 years ago " Thanks for your business and for your review.   We appreciate it!Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
5 years ago Great product and nice staff We were referred to Allen and we are happy we went through Carpetland to replace our kitchen and dining area floor.
5 years ago " Cheri,Thank you very much for your business and for your review!  We really appreciate it!  We pride ourselves on our customer service and I'm happy to hear that we met your expectations.  Once again, thank you for your business and if you should need anything else, or have any questions, please do not hesitate to contact Allen.Best Regards,Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
6 years ago Awesome Service! We had carpet installed about 2 weeks ago and were very pleased with the service Carpetland provided. The installers did a great job as well. We will be a repeat customer. Thanks for everything!
6 years ago " Review Response:Sheri,  Thank you very much for your business, we really appreciate it!  Thank you for your review as well, we pride ourselves on the customer service we provide and am happy that we were able to meet your expectations.  We're looking forward to working with you again.Eric D. LanganOwner, Carpetland USAEric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago After having our kitchen floor installed as a wedding gift from our parents, my husband and I couldn't be any happier. So, after we had some flooding in our basement in 2013, we called Carpetland to replace our basement flooring. They were extremely fast workers and left out basement spotless after they were finished! I was very impressed with the quality of the work. If we have any flooring needs in the future, we will definitely be calling Carpetland again!
5.0
7 years ago Carpetland has been a reliable flooring provider for me over the years. My representative, Jason, is always quick to handle any of my issues and to do his best to get me a great deal. Jason's crew replaced 10 hallways worth of commercial grade carpet and it looks great a year later. I highly recommend Carpetland USA.
4.0
8 years ago We used Carpetland USA in Davenport for new carpeting in the 2 homes we bought in the past 10 years and we were pleased in each case with both the price and the quality. The installers showed up on time, cleaned up after themselves, and finished when promised.