CARPETLAND USA OF CLINTON

4.5
|
174 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
Carpetland USA 1650 Lincoln Way, Clinton, IA 52732-7019 563-242-7320 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
174 Reviews

Reviews


5.0
last week This customer did not leave a comment.
last week Thank you, Jeremy!
5.0
3 weeks ago Great store, great people!
3 weeks ago Thank you for the great review, Josh!
5.0
3 weeks ago This customer did not leave a comment.
3 weeks ago Thank you, Dukhi!
4.0
last month This customer did not leave a comment.
1.0
last month The people don't want to wait on you not very helpful
5.0
last month Lisa Erickson went above and beyond to help us find what we envisioned at the best price she could give us! Her knowledge and friendliness was much appreciated!
5.0
last month This customer did not leave a comment.
last month Thank you, Debra!
1.0
2 months ago Horrible nightmare experience had hardwood flooring installed in three rooms. Immediately after installation noticed numerous spots, chips and even cracked boards. Installer was sent back out and touched up over 50 spots with a marker. Spots and more cracked boards kept appearing, manager came to home and tried to tell us it was the “rustic” look and that we were not “hardwood” people since we didn’t want to spend our nights using a marker touching up spots and were troubled by our socks getting caught on cracked boards. Shaw floors was then contacted and sent inspectors out who determined it was a defective floor but would never tell us why. Shaw floors after 5 months, not Carpetland reimbursed us for the floor but now we are left with the expense of thousands of dollars to have this flooring removed, have to miss work, and board our pets again not to mention we had a new kitchen installed so the flooring could go under the new cabinets which will never be able to be done again. Why would supposedly professional installers ever install chipped or cracked boards, not to mention that they knocked a hole in our wall, tore off woodwork that they were not to remove at all and only half way place back plus numerous other issues. Carpetland, Shaw floors paid for your mistake on installing a defective floor, why don’t you pay the thousands to have it removed, this was supposed to be my forever floor and has caused nothing but stress for the last six months.
5.0
3 months ago Carpetland has been an ongoing sponsor for Moline Little League. Thank you for your continued support of youth athletics in the Quad Cities.
5.0
3 months ago Wonderful company and wonderful people!
5.0
3 months ago Joan and Jason were awesome!! We have always received great service at the Sterling Carpetland.
5.0
3 months ago This customer did not leave a comment.
3 months ago Thank you, Valerie!
5.0
3 months ago Everthing from sales to installation was great.
4.0
3 months ago Need more engineered wood flooring 1/2 inch samples
5.0
3 months ago the sales man was very knowledgeable and helpful
5.0
3 months ago Good service, good product, knowageable
4.0
3 months ago All the sales reps were pleasant and knowledgeable.
5.0
4 months ago We went in to find flooring for our kitchen. Sean D helped us, and was so great! He was personable, friendly, and knowledgeable. He made us feel welcome in the store and answered all our questions. He never pressured us into anything and was very patient when we were indecisive. We would definitely recommend Carpetland, and will be recommending Sean to all our friends!
4 months ago Thank you for the great review, Kristi! We are so thrilled that we were able to help you!
4.0
4 months ago Chad L. did a great job installing our carpet. He even made the room look better than it ever has. Ashley was very professional and informative as well.
5.0
4 months ago Our sales rep took the time to show us options in what we thought we wanted, but then he suggested that we look at what was becoming more popular over the laminate flooring. As he explained it to us, it was clear that he was knowledgeable in the subject matter. Surprisingly for a person like myself who shops around for the best price and selection, I was very pleased with both at Carpetland. In fact, I did the almost unheard of thing in 40 years of marriage- I purchased a flooring that same trip! Dave walked me through the various finance options again with knowledge. I appreciated his professionalism and at no point did I feel I was being pressured for a sale. KUDOS! In fact it was such a pleasant experience, we added a job to our list and went back to visit Dave again to see about making another purchase!
5.0
5 months ago Great Store, good selection of flooring products and knowledgeable staff
4 months ago Thank you, Michael!
5.0
6 months ago This customer did not leave a comment.
6 months ago Thank you, Joe!
5.0
6 months ago Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
6 months ago Good follow up on sale. Knowledgeable sales person and installer/carpenter. Thank you.
5.0
6 months ago well taken care of
5.0
7 months ago We had a great experience with Carpetland. They were very responsive and sent a crew to replace our padding the next day! Thanks Corey for all of the help we appreciate it.
7 months ago Thank you so much for the great review, Andrew!
3.0
7 months ago Meh. Slow to answer back. Need correction on installation, took over a week to get back to me on what they were going to do. I would keep shopping
7 months ago Jim, we are sorry to hear about your experience. Our goal at Carpetland USA is to always provide superior floors and service. A professional from our Davenport showroom will be reaching out to you to make this right. Thank you!
4.0
8 months ago This customer did not leave a comment.
8 months ago Thank you for the great review, Ben!
5.0
8 months ago Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
8 months ago Jason did wonderful job laying floor very friendly and Kelly always helpful
5.0
8 months ago Great people in all fields .
3.0
8 months ago Installation was a mess
4.0
8 months ago I rarely write reviews but felt compelled to do so about my experience with Carpetland! I was fortunate to win the $1000 Carpetland Seeepstakes in July of this year. I was so pleased because I needed new carpets. Well even with the sweepstakes winning it would have been way past my budget to get the carpet. I settled on new flooring for my bathroom and front entrance . It of course ended up costing me money but it was finished finally yesterday(11/8/2018). I can’t say enough about the installer and the beautiful finished product. I am just do pleased with the end result! It was a long process but it turned into a good thing.!!!
8 months ago Thank you so much for sharing your experience with us, Alicia!
5.0
8 months ago VERY SATISFIED WITH THE SALES REP TO THE INSTALLATION GUYS.
5.0
8 months ago Alll. Went tremendously!
5.0
8 months ago Alll. Went tremendously!
3.0
8 months ago Salesman was insultive and rude. Manager took over and was very nice. Did not feel comfortable giving my business after such poor treatment on arrival. NOTE:: CHANGE FROM ONE (1) STAR!! The owner of this company reached out to me to see if he could do anything to help me feel better about my experience. I shared the Manager on duty was very nice and helped me feel more comfortable before I left. I just felt the public should be aware if this salesman is still there and rubs them wrong as well, don't rely on the secretary to help you out...ask for a manager or seek out a diff salesman. The owner will want to know about it to help prevent such an occurrence from happening again. I was impressed the owner reached out. Shows they will not tolerate such scenarios. I will visit their stores again but ask to work with a Manager first hand. 😏 Sorry 'bout long post, cannot add to the response here.
8 months ago Julie, we are sorry to hear about your experience. Our goal at Carpetland USA is to provide legendary customer service. We obviously fell short of that. If you'd like to discuss this matter further, please contact our Store Manager, Jason Ciluffo, at the Davenport location.
5.0
9 months ago Great service! From the sales person to the installers! I am very happy with my new carpet.
3.0
9 months ago Quality of carpet is very good. But the prices are very high. Local lumber yard up the street has carpet that compares but 50 % less.
9 months ago Thank you for your feedback, Justin.
5.0
9 months ago Absolutely wonderful! Great people who know what they are doing! Very happy and I will be back. Thank you so very much.
5.0
9 months ago Guys did a good job. I love my new floor.
5.0
10 months ago We just had the most relaxed and successful carpeting and flooring consult with Ashley. She listened to what we were looking for and nailed both the carpet choice and laminate choice first try. We were done and happy in less than 20 minutes! Highly recommend the store and especially Ashley if you are shopping for flooring.
9 months ago Thank you so much, Anita! We will share with Ashley!
5.0
10 months ago We had the most positive, stress-free experience with Josh Porter at Carpetland. He was so knowledgeable about the products we inquired about. What a nice young man!!!
10 months ago Thank you so much for sharing and for the great review, Tracy!
5.0
10 months ago This customer did not leave a comment.
5.0
11 months ago George was awesome...no pressure we told him our guidelines and he steered us in the right direction!!
10 months ago Thank you so much, Cindy!
5.0
11 months ago I had a great experience. The salesperson was honest and answered all of our questions. The installers were FANTASTIC. They gave us options and were courteous and patient with us. Everyone should ask for the installers that did our basement
5.0
11 months ago Excellent staff, very satisfied with carpet and installation. Will recommend to others to purchase from this store
5.0
11 months ago Everyone was so nice.. Vickie Elmer was outstanding helping me to get the flooring to match my kitchen floor
5.0
12 months ago This customer did not leave a comment.
5.0
12 months ago This customer did not leave a comment.
5.0
12 months ago I'm having a little issue with seeing the seam on my carpet that I had put in. I think to make the problem go away is to trim, off a little more so the seam doesn't show other then that very please with the people I was dealing with. My friend has same carpet and said she see's no seam in her carpet.
5.0
12 months ago Great service, selection, and install.
5.0
12 months ago Floors are beautiful.So glad I had them installed.Thank you so much Kelly and to all the installers.
3.0
last year The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
3.0
last year The gentleman that laid the carpet did a great job since the footage was not figured correctly. More seams than what should have been if figured right.
5.0
last year They were very helpful and informative
5.0
last year none
5.0
last year The installers that were at mt house were GREAT !! Not only efficient and knowing their job -- WELL ! They were also so pleasant to have around patient letting the old widow talk their ear off. Got where I so looked forward to them coming each day. Thank you
5.0
last year Great sales person, Ashley, and service!
last year Thank you!
4.0
last year This customer did not leave a comment.
last year Thank you!
5.0
last year Carpetland's office personnel and on-site workers in the commercial construction division are true professionals. Their team members are experts when it comes to selecting the appropriate flooring applications. We appreciate how accommodating they are when tough schedules need to be met. It is always a joy working with them!
last year Thank you so much for the awesome review!
5.0
last year Everyone was great to work with!
last year Thank you so much, Mickey!
3.0
last year Excellent service, great price.
5.0
last year Sales person was excellent
5.0
last year Sales person was excellent
1.0
last year We always have a great experience with the Carpetland in Sterling. Joan Kreps is so helpful with making the right decision on the product we are looking for
2.0
last year Excellent product and installers
5.0
last year Good honest help they stand behind their work. Been buying from them for twenty years
5.0
last year The work was done perfectly and within the promised time frame. All of your staff are wonderful! Jason is a gem-hold on to him! We intend to use your Sterling store for tile work around our fireplace and flooring for our stairs and upstairs bedrooms in the future.
1.0
last year best experience I could have asked for, Great carpet installer. Thank you Lisa for your help with my purchase.
2.0
last year Everyone from the Sales Lady Rebecca to the installers Rich & Shawn were great!
5.0
last year very satisfied, the guys did a great job.....
5.0
last year Tom took care of us. Great selection with a knowledgeable staff.
last year Thank you so much!
5.0
last year Everyone was great -- from our sales representative to our installers. They made the process of re-flooring our basement less daunting. I'm especially happy to support a family-owned business and will definitely use Carpetland USA again in the future!
5.0
last year I have used Carpetland for 10+ years and with 16 houses I have been fortunate to build a relationship with Carpetland. The staff is very responsive to our requests and flexible for our scheduling needs. Thanks for your professionalism and looking forward to continued business together.
5.0
last year Carpetland has installed carpet, wood and tile in my home. We always go back because of the knowledgeable staff, flooring options and obviously price. Make one stop and get it all!
5.0
last year The continued use of Carpetland USA personally as well as the recommendation of same to friends & family is something my wife Susan and I have no hesitation of doing. 5 Stars for you and your employees Eric Langan!!
5.0
last year The customer service is unmatched. I walked in and was immediately greeted by someone who helped my answer all my questions.
last year Thank you, Casey!
5.0
last year I can't stress enough how professional everyone at Carpetland is. Everyone we have dealt with has been extremely knowledgeable and well trained, which is very important We have had Carpetland handle all of our flooring projects!
last year Thank you so much for the great review, Matt!
5.0
last year We have used Carpetland exclusively over 20 plus years for our last two homes. We have purchased carpet, wood flooring, and tile and shower remodeling for our bathrooms. The products we bought were exceptional, and the quality of installation was beyond expectation! The service from purchase to the completed project was professional, polite, efficient and personal. After our experiences with Carpetland, we are now a one-stop shopping family. We recommend them in the highest regard to anyone with home improvement projects in their future. Jim and Ann Pfaff
last year Thank you so much for the great review, Jim!
5.0
last year Excellent staff that is very knowledgeable and always willing to go the extra mile!
last year Thank you so much, Bill!
5.0
last year Excellent customer service! Highly recommend Carpetland to anyone in need of new flooring. They always have the latest and greatest in flooring trends and are so helpful in determining the best flooring for your needs!
last year Thank you for the great review, Hilary!
5.0
last year Very helpful, knowledgeable, and efficient
last year Thank you, Coleen!
5.0
last year I have had the opportunity to work with Eric Langan and his Davenport Store Manager, Jason Ciluffo, on several home projects. Impeccable service and support. I highly recommend Carpetland and Jason.
last year Thank you so much, Cameron!
5.0
last year Great people to work with from selection to installation! It's so refreshing to get top notch service from experts in their field.
last year Thank you, Sue!
5.0
last year I've purchased from Carpetland USA multiple times. Each time I bid with 3-4 competitors in the market and each time Carpetland comes in with competitive bid. Even if they were slightly higher, I'd still buy from them. They have great service and match each promise given. This is not your big box store with less quality floor covering. It's the real deal! Thanks Carpetland!
last year Thank you for the great review, Dan!
5.0
last year 5 Stars I was very pleased with the management & employee's. They were very helpful and pleasant to work with.
5.0
last year I am very pleased with my experience with Carpetland. Staff is most knowledgeable and polite. We hope to f;oor another room with them next year. Thank you Carol Gerst
4.0
last year Brandon is extraordinary as an installer!
5.0
last year Great selection and product knowledge. Thanks guys for making my home look beautiful!
last year Thank you, Jeff!
5.0
last year The gentleman that sold us the carpet (Chris) was good to work with. The installers did a great job, we're very satisfied with our new carpet
2.0
last year Excellent in every way.
5.0
last year Sales person was very helpful. Delivery and installation was on time. The only complaint i have is scratched walls which i was warned about.
5.0
last year I would like to thank the general manager Omar and the installers that were hired to do my flooring. The installers ran into a problem with the transition from my tile to the new floor. There was a 3/8 inch gap in the transition which needed to be corrected. The only way to make the transition look professional was to add subflooring at an additional cost. Omar's professionalism and respect not only yielded a professional looking floor, but covered the cost of the sub flooring. Omar and Carpetland did the right thing and stood by their quality. Hats off to you and your crew for conducting business the right way.
4.0
last year This customer did not leave a comment.
5.0
last year Overall store experience and installation experience was very good. Only issue now is all the thresholds besides 2 have already detached from the glue and no longer stay in place. Would have thought it would have held up longer than 2 months.
5.0
last year Carpetland has an awesome showroom with so many choices! That's why it's so beneficial to have a professional like Dave Behal to help figure out what the best fit is.
5.0
last year I have used Carpetland on a couple different occasions and was very pleased with the service and the prices! Their customer service is excellent, I didn't feel pressured at all. The staff was very knowledgeable about the products and helped me find exactly what would work for my situation. As for the price, you can't find a better value! I would highly recommend Carpetland!
5.0
last year Carpetland does a great job, specifically Dave Behal!! They have a great selection of products and the service and installation are great. Couldn't be happier with our carpet selection.
5.0
last year Dave Behal is a Highly-Trained, Knowledgable Flooring Professional! We have trusted him and Carpetland with our flooring needs for many years! He takes the time to listen to your desires, and carefully matches functionality to individual goals and budget, which results in a WIN for everyone! We've always been more than satisfied with the 'above-and-beyond' service and attention to detail, and are so proud to recommend and refer people to Dave and Carpetland!
5.0
last year I have used Carpetland many times for my rental properties. They are fair priced, knowledgeable, and I enjoy the relationship. The installers are always tidy and do a great job. I will choose them for my own home when I build.
5.0
last year I was looking for a piece of carpet for our living room. I gave my dimensions to Dave Behal and he recommended that I do a bound remnant to save on installation costs. I works great and was very affordable.
5.0
last year Dave Behal and the installers from Carpetland have provided flooring services for us and several of our rental units. Quality products, price, installation and exceptional service are the norm. I am always confident showing an available unit for rent immediately after installation, knowing that everything would be in perfect order. Thank you Dave and staff! John O’Melia, Rock Island
5.0
last year Excellent customer service and a great selection
5.0
last year Friendly staff and excellent service! They pay attention to small detail and get the job done in a professional manner.
2.0
last year Prices are double anywhere else....Wth???
2.0
last year It was a pleasure to work with Mike selecting the carpet, scheduling an installation date plus he was willing to come out and look at our unique shaped family room and make suggestions. It was also a pleasure to work with Melissa and crew to get the carpet installed on time and in great fashion.
5.0
last year Very pleased with products we had installed and the installers did a great job. I have done business before with Carpetland Usa and was happy then and that's w...
last year Thank you for the great review, Jim! We certainly appreciate your kind words and your business.
3.0
last year Your installer was helpful, knowledgeable, and caring.
5.0
last year The carpet is beautiful. Jerry F. Was my salesman and was very helpful. He even called after the installation to make sure I was pleased. My husband was home when the installers came. He was very impressed with them. They did a fantastic job. Thank you so much.
5.0
last year No
5.0
last year I was very pleased with my recent purchase from carpetland. The sales person was really great and the installers were great. They had to move my bedroom furni...
5.0
last year The entire experience went as planned and the installer did a great job!
5.0
last year The installers did a wonderful job. I'm happy with the quality and look of the carpet.
5.0
last year Jason was a great help in the finding the right carpet. He worked with us in scheduling the installation to meet our time frame. The two installers were very professional and neat. They did a great job and helped with the furniture. When we are ready to recarpet the living room we will be back. Great job by all.
5.0
last year Very happy with new carpet
5.0
2 years ago Excellent service, with quality flooring options for all price ranges.
4.0
2 years ago What a difference when a sales representative cares about the customer. Hats off to Jason who, following a negative experience with another store rep., reached out to us and helped us find the perfect solution for our flooring requirements. Our newly installed carpet is both attractive and the perfect surface for my walker rehab. workouts. It fit our budget and the installers were great. Jason came to our home twice, helped us choose the best product and followed up after installation. Thank you for going the extra mile! Jim and Paulette
5.0
2 years ago The price was great, crew did a nice clean expedient job ahead of time. picking what we wanted was made easy by our salesman
5.0
2 years ago Very pleased with the work that was done. Missy and her partner did a outstanding job installing my carpet. They made sure every thing was picked up and tidy ...
4.0
2 years ago Salesman and installers were very professional.
5.0
2 years ago Very pleased with the work done by Missy and the guy forgot his name. Cleaned up very nice after job was done. Thank You!
4.0
2 years ago Nice work by installers
5.0
2 years ago Installation of our vinyl plank floors just finished up today (05/11/17) and I have to say I could not be happier! From start to finish this was a great experience with Carpetland USA in Davenport, IA. The sales person listened so well to our needs and made the process go so smoothly. My praise extends to the two men (whose names I regretfully did not catch) who completed the installation. They were friendly, neat, thorough, and efficient. I definitely recommend Carpetland to anyone looking for new flooring.
5.0
2 years ago It was done very well and the carpenter guy was very friendly
5.0
2 years ago Just that the Missy and her helper did a great job and was very neat in cleaning up after job was done.
5.0
2 years ago Just that the Messy and her helper did a great job and was very neat in cleaning up after job was done.
5.0
2 years ago Carpetland in Sterling, IL, did all the flooring in my house. Allen Przysucha helped me with the whole process. He helped me pick the right flooring for my entire home. We used Hickory hardwood throughout the kitchen, formal living room, and dining room. We used duraceramic in the office and bathroom downstairs and upstairs. We did a beautiful Berber carpet in the family room. All the bedrooms were done with a plush, neutral carpet. We totally gutted the master bathroom and put in a new tile shower with decorative mosaic, and custom built glass doors. The final product looked as if it could be in Better Homes and Gardens Magazine. Allen was good at color schemes. He was honest, committed, informative, helpful, and readily available for questions. He backed his product and was reasonably priced. I would highly recommend Carpetland in Sterling and Allen Przysucha to assist you with your flooring needs. They are exemplary and the REAL DEAL!
5.0
2 years ago Job done by Missy and her helper did a great job on installing my carpet and were very neat cleaning up after job was finished. Would highly recommend them.
5.0
2 years ago Carpetland in Sterling, IL, did all the flooring in my house. Allen Przysucha helped me with the whole process. He helped me pick the right flooring for my entire home. We used Hickory hardwood throughout the kitchen, formal living room, and dining room. We used duraceramic in the office and bathroom downstairs and upstairs. We did a beautiful Berber carpet in the family room. All the bedrooms were done with a plush, neutral carpet. We totally gutted the master bathroom and put in a new tile shower with decorative mosaic and custom built glass doors. The final product looked as if it could be in Better Homes and Gardens Magazine. Allen was good at color schemes. He was honest, committed, informative, helpful, and readily available for questions. He backed his product and was reasonably priced. I would highly recommend Carpetland in Sterling and Allen Przysucha to assist you with your flooring needs. They are exemplary and the REAL DEAL!
5.0
2 years ago Dave Behal from the Davenport location did a great job for us! He was very knowledgeable, professional and courteous with attention to details. We enjoyed working with Dave and would recommend him to anyone!
5.0
2 years ago None.everything was very good.
5.0
2 years ago Very pleased with our sales lady, installation was perfect. I am a perfectionist and the job was done right. Very pleased, will and have already recommended carpet land to others.
5.0
2 years ago Easy people to work with. Very professional and friendly.
5.0
2 years ago Toni is a awesome saleswoman. She put her heart and soul into everything she did for us. She is great. Keep up the good work Toni.
5.0
2 years ago Friendly professional people
5.0
3 years ago So Happy!! 5
3 years ago We have used Carpetland for all our floors in our house and my parents!! We had an issue with our living room floor that didn't match the kitchen floor. Today I was totally happy when they were able to find the floor that matched the kitchen and they took out the floor and reinstalled the new one to match!! Would recommend Carpetland 100%!! Thank you so much!!
2.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Great Service Happy with carpeting on our stairs heading to the basement. Perfect match with the walls and floor.
3 years ago " Susan,Thank you very much for taking the time to post an on-line review of your experience with us. We're happy that you love your new carpeting. Please enjoy it and we look forward to working with you again in the future!Eric Langan,President and Owner, Carpetland USA (The Langan Group) "
5.0
3 years ago satisfied customer "The salesman was knowledgeable and helped us narrow down our selections in the price range of our choice. No one tried to ""high pressure"" us into a selection beyond our financial capabilities. Financing was quick and easy. The installers did a great job We're very pleased."
5.0
3 years ago Wonderful carpet and service! "We are so happy with our new carpet! Carpetland was so great and was able to get our carpet in before our daughter's wedding, thank you!"
3 years ago " Carol,Thank you for taking the time to share your review. I'm happy to hear thateverything went the way you had hoped and that we were able to meet yourdeadline. Thank you very much for your business and congratulations onyour daughter's wedding!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
3 years ago This is the way business should be conducted. Sales staff - outstanding! Installers - also outstanding!
3 years ago " Dear "dfbb",Thank you very much for your review and the "high marks". Thanks for yourcomments regarding our sales staff and our installers. We appreciate yourbusiness and thank you for your review.Best Regards,*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
1.0
3 years ago poor customer service in Clinton Iowa store The carpet installer broke the closet door when he took it off to install the closet. He hasn't fixed it yet and it has been 4 days. Nor has he called to set up an appointment to fix the door. He was supposed to take away the old carpet and he didn't do that due to mechanical difficulties with his vehicle. He hasn't set up a day/time to pick up the carpet yet. The sales rep say they are leaving him a message but he didn't seem to get the messages. It has been 4 days. The manager may call in a couple more days to see if the situation is resolve. This is poor customer service in my opinion.
3 years ago " I'm very sorry to hear about your experience. It's my understanding thatthe issues have been resolved. Thanks for bringing this to our attentionso we can take the necessary steps to avoid something like this happeningagain in the future. Thanks again for your business and bringing theseissues to our attention.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
1.0
3 years ago Terribly disappointed "I had new expensive Stain Master put into my house this spring. The installer was lazy, unprofessional, and crude. Each time a room of carpeting was laid, this worker would take a break & lay his dirty, sweaty body all over my new carpet. Dirty fingerprints were also left all over my white woodwork. I was also amazed at how much time that worker spent in MY bathroom. Really, Carpetland?? After all the money I spent on carpet, I deserved to have a quality carpet installer. Sorely disappointed in Dubuque Carpetland. Also, after complaining, the sales person never called to give me any followup or some kind of restitution! Think twice, Dubuque!!"
3 years ago " Lana,I'm very sorry to hear of your negative experience with our Dubuquelocation. Thank you for sharing your experience with us, so we can learnfrom this situation and take the necessary steps to avoid incidents likethis in the future. Our Sr. Management team will be in contact with you inthe very near future. Thank you for your business and thank you for yourreview.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
3 years ago Good service and great installation Salesperson was very helpful. The flooring that I picked looks really nice. Excellent installation by Howard Hilliard.
3 years ago " Vicki Ann,Thank you very much for your business, as well as, sharing your experiencewith others via your on-line review. We're happy to hear that everythingwent well with your purchase and installation. We will be sure to extendan extra "thanks" to Howard for another job well done. Thanks again foryour business and we look forward to working with you again in the future.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
3 years ago Great Service "We got our carpet the first of April and I love it, the service we got was great, Cassie at the store knows what she is doing, and was very helpful, the workers came when they said and when I was told that it would take two days I expected that, but it only took them one day, they were professional and other than new rugs you would not know that they were here. did have one issue about a threshold and they were here the next day to fix it. I would recommend carpet land to anyone."
3 years ago " Gwen,Thank you very much for your business and your on-line review. Also, thankyou for your kind comments about Cassie at our Moline, IL store and theinstallers that performed your work. I'm glad that they were able tofinish ahead of schedule. Thanks again for taking the time to share yourexperience with others. We look forward to working with you again in thefuture.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
3 years ago This is a great place to go to shop for carpet if they got a really good sale on otherwise you can be a little bit expensive. We caught them on a free installation deal and it was amazing. The salesperson was completely low pressure very good experience. when the installer came he was super fast super friendly and did really good work.
5.0
3 years ago We are remodeling a 100 year old house for our church services . All the floors are uneven and none of the walls are square. Carpetlland workers came in an carp...
5.0
3 years ago Great everything! "Scott was great at the store, love the carpet, installing was great. Have been a customer for years...and will continue to be!"
3 years ago " Thank you very much for taking the time to post a review about yourexperience with Carpetland USA! Also, thank you for your kind commentsabout Scott. He is a true asset to our organization. Thank you for yourbusiness, we really appreciate it! We look forward to working again withyou in the future.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
3 years ago Carpet experts "Our church had to find a new place to meet . We had a vacant house and had a week yo get if ready. Went to Carpetlland on Wednesday . Found a carpet in stock, they installed it on Monday . We had prayer meeting on Wednesday night . Hallejuah....... Thank you Carpetlland"
3 years ago " Thank you very much for taking the time to share your review with us! I'mhappy to hear that we were able to help you in such a quick manner. Thanksfor putting your trust in Carpetland USA! We look forward to working withyou again in the future!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
4.0
3 years ago "Moline Store sales staff the tops!, but..." "We liked what we saw at the Home Show so stopped at the Moline store for more information. Sales staff was excellent - helpful, pleasant & knowledgeable. Answered all our questions without hesitation. The price was affordable for our chosen carpet & entry area plank vinyl - got the Home Show discount. The installers were also pleasant, helpful & caring. They called just before they were supposed to arrive to install our carpet to say they'd be a bit late. So our installation turned in a whole day instead of just the morning. It appeared they did a great job until the 1st time we vacuumed. Now the living room seam shows. So not sure what's up with that problem. We brush back over it to hide it, but don't think it should show up like that. Overall, we are pleased with our new carpet & entry vinyl and are looking forward to enjoying it for many years to come! Thank You, Carpetland Moline!"
3 years ago " Thank you for your review and thank you for your business! We're happy tohear that you had an enjoyable experience with your sales process at ourMoline location. In regards, to your installation...keep in mind thatseams are not going to be invisible. However, if you'd like to have ourinstaller to come out and look at the your seam please feel free to contactthe Moline store @ 309-764-4341, ask for the Store Manager, Omar Pavano,and share any concern you may have. Thanks again for your feedback!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
2.0
3 years ago salesperson was rude argumentative when I returned samples and didn't buy the product. We bought from this salesperson before. Will not go to the Clinton store again.
3 years ago " Anni,We're very sorry to hear about your experience with our salesperson. Our Management team will be contacting you soon to discuss your experience so we can address this issue. Once again, we sincerely apologize and hope we can earn your business in the future. While we don't like it when we get a bad review, it serves as a tool where we can address issues and learn from our mistakes. Thank you for taking the time to share where we fell short. We'll make sure that this does not happen again. "
5.0
4 years ago Outstanding customer service "Jason, our salesman, was a courteous and knowledgeable rep for Carpetland. The price was right and Jason had the perfect approach to gain our trust. Gavin, who did the install, was an example of how to do it right and place the customer first. I would highly recommend Carpetland for your flooring needs."
4 years ago " Sherri,Thank you for your kind words regarding Jason and Gavin. I'm glad that your buying experience was an enjoyable one. We really appreciate your business. We look forward to working with you again in the future.Carpetland USA "
5.0
4 years ago Great Service and products "Went and look at carpet before Christmas found what we were looking for, had great service from the time we walked in the store to it being put down. Wasn't ready for it till after the holidays and that was not a problem with Carpetland . any flooring I get will come from them."
4 years ago " Bobbe,Thank you for sharing your experience on this review. Thank you for your business, we really appreciate it! I'm glad that we could make your buying experience an enjoyable on. We look forward to working with you again in the future.Carpetland USA "
5.0
4 years ago Great selection and service Carpet land made the experience simple. I love my new carpet.
4 years ago " Korykae,Thank you very much for your business and for sharing your experience. We're happy that you love your new carpet and that you found the buying experience to be simple. We look forward to working with you again in the future!Carpetland USA "
1.0
4 years ago If I could give zero stars I would. We were sent to Carpetland by our realtor after we purchased a house in Davenport from out of town. We had a 2 week window that we wanted our installation of carpet and laminate hardwood floors put in and gave 40 days of advanced notice of when we needed it complete by. Our "salesman" Mike Hartman would take a week to respond to emails, was rude, and even went out of town the week prior to when we moved in. He had a family member in the hospital, which I totally sympathized with but did not leave us in the hands of anyone else, and did not come back to the house for final measurements and order the materials until the middle of the 2 week window. Then after the instal the flooring was not flush with the cabinets in the kitchen with gaps as big as half an inch. When asked if there was anything they could do, since it wasn't up to a quality standard, Mike responded with "you need quarter round for that but I'm 99% sure there wasn't one for your floor, but I'll email you and let you know." 6 days later when asked he said he found some and just ordered it, again being a terrible customer service representative of the company. The first time we went to the store and picked out the flooring was Aug 4. We asked to have the instal complete by Sept 11. Today on Oct 23 we are finally done dealing with these people because the quarter round was finally installed. Carpetland may be the cheapest option, but you get way you pay for. If you are forced to shop there, avoid Mike Hartman at all cost! Update: The manager got in contact with us and apologized for the lack of effort on the part of Mike. He credited our account with 3% of the total. Which wasn't even the amount of the financing charge that Mike didn't tell us about. We appreciated the phone call(s) but will not return to Carpetland in the future.
5.0
4 years ago Toni was very helpful in making our selections. "Toni was very helpful in making our selections, We told her what we were interested in. she let us take samples home and return for more until we decided what would work best for us. Installers did a great job as well. Would recommend Carpetland in Waterloo to other people."
4 years ago " Thank you very much for your business and your review. Toni is a greatasset in our Waterloo store and is very helpful with our customers. Thankyou for sharing this with others, as well as, your willingness to referCarpetland USA to others.*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago "Professional, Personal Service" "I was very pleased with the attention to my needs by the sales person,Joan, and by the very professional installation."
5.0
4 years ago "Superior Service From ""LaMont""" "A flooring store is a flooring store, and many provide similar or even the same flooring products and brands. It all boils down to having those products distinctions expertly translated for you vs your personal needs, and having someone flawlessly navigate the installation process for you to completion. If you find your way to Carpetland in Davenport on Brady, make certain you use ""LaMont"". We have used him exclusively for several years without complaint to provide various flooring materials and installations at our rental properties. He assists us in assessing appropriate products and installation options to achieve our goals for a given rental property, finds good values for good quality carpet and vinyl. He is highly knowledgeable of our interests in providing a good rental experience while also understanding our need for product durability and standing up well under the complications of renter abuses. He looks for opportunities for discounts and includes services as available, to reduce our costs yet retain the end result we require. On those few occasions we have had an issue of some sort arise, for example, manufacture defect or structural issues found once the old flooring was removed, LaMonte has immediately and without reservation provided resolution for materials/installation and problem solved with us to correct those over which he has no control. He works with our schedules, sends competent installers and expedites orders. I'm sure other personnel can sell carpet, but we don't want a salesman. We want someone to care about us and truly understand what we need, then match us with products and options and ensure we are satisfied at the end. It's not enough that LaMont is expert at what he does, he is a gentle spoken, kindly man who was clearly raised right. Whatever they are paying this guy, it is simply not enough. Wherever LaMont goes to sell flooring, we will follow. Whatever your needs may be, be certain you look him up before you make your final decisions. We cannot speak highly enough of him, and we are certain your experience will be more than positive, as it has consistently been for us. He is a gem."
4 years ago " Thank you very much for your excellent review of LaMonte and the servicethat he provides to each of his customers. LaMonte is a huge asset to ourorganization and treats his customers like gold. Thank you for yourbusiness and taking the time to share your experiences through yourreview. We look forward to serving you again in the future!*Eric D. Langan**President & Owner, Carpetland USA (The Langan Group)* "
5.0
4 years ago Everything went so smoothly and quickly I had them come in the first of August and was impressed
5.0
4 years ago I recently had outdoor carpeting put down in our front entryway. Not only did I get a good selection to choose from but I was very happy with the pricing, service , quality and installation. I had to go to Chicago for 2 days and only had a 2 day window to get this done weather permitting. I own a Bed and Breakfast in ****** and needed this done for appearances. When I came home today I immediately inspected the carpet. They did a wonderful job. I would recommend this company to anyone looking for floor covering. ***** the store manager was incredibly helpful and the installers were definitely professionals. I will definitely make future purchases there. ******* ********* ****** ******* Bed and Breakfast
5.0
4 years ago Tile floor and backsplash "Allen P was excellent, I recommend him to everyone!"
4 years ago " Thank you very much for your business and for your review! We're happy tosee that we received 5 stars in each category from you. Allen is a trueasset to our Sterling, IL store. Thank you for your kind words, yourreview and your referrals! "
5.0
4 years ago Wonderful service. The men were every efficient. They worked very hard & long. Yet they were very polite.
4 years ago " Violet,Thank you very much for your business and for your on-line review! Weappreciate you taking the time to share your experience with us andothers. We will relay the kind words about our installation team, to thegentlemen that performed the work. Thanks again for your business!Carpetland USA "
5.0
4 years ago Great job! They put carpet in our new house in many different rooms. Definitely did a nice job!
4 years ago " Thank you very much for your review and your business!  We're happy that everything turned out the way that you hoped it would.  Thanks again! Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
4.0
4 years ago They did our carpet for our office remodel and were easy to work with, had great selection and gave us a lot of good ideas. Would recommend!
5.0
4 years ago "Excellent service, installation and follow-up!" "Cannot say enough wonderful things about Lisa! She was instrumental in helping us choose flooring and pad, great customer service! Installation was easy and fast! Follow-up was done within a week and a nice care package to boot! Thank yoU!!"
5.0
4 years ago Great service "I am very happy I purchased my carpeting at Carpertland. I was able to take a piece of carpeting home to see how I liked it in my living room, and that helps to make a decision."
4 years ago " Patsy,Thank you very much for your review and for your business!   I'm happy to hear that you are happy with your new living room carpet.  Thanks again!Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
4 years ago good service Everything went good and they did a good job. Thanks
4 years ago " Thanks for your business and for your review.   We appreciate it!Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
4 years ago Great product and nice staff We were referred to Allen and we are happy we went through Carpetland to replace our kitchen and dining area floor.
4 years ago " Cheri,Thank you very much for your business and for your review!  We really appreciate it!  We pride ourselves on our customer service and I'm happy to hear that we met your expectations.  Once again, thank you for your business and if you should need anything else, or have any questions, please do not hesitate to contact Allen.Best Regards,Eric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
4 years ago Awesome Service! We had carpet installed about 2 weeks ago and were very pleased with the service Carpetland provided. The installers did a great job as well. We will be a repeat customer. Thanks for everything!
4 years ago " Review Response:Sheri,  Thank you very much for your business, we really appreciate it!  Thank you for your review as well, we pride ourselves on the customer service we provide and am happy that we were able to meet your expectations.  We're looking forward to working with you again.Eric D. LanganOwner, Carpetland USAEric D. LanganPresident & Owner, Carpetland USAFollow me on Twitter: CarpetlandUSABecome a Facebook Fan: Carpetland USA www.carpetlandusa.net"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi "
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago After having our kitchen floor installed as a wedding gift from our parents, my husband and I couldn't be any happier. So, after we had some flooding in our basement in 2013, we called Carpetland to replace our basement flooring. They were extremely fast workers and left out basement spotless after they were finished! I was very impressed with the quality of the work. If we have any flooring needs in the future, we will definitely be calling Carpetland again!
5.0
5 years ago Carpetland has been a reliable flooring provider for me over the years. My representative, Jason, is always quick to handle any of my issues and to do his best...
4.0
6 years ago We used Carpetland USA in Davenport for new carpeting in the 2 homes we bought in the past 10 years and we were pleased in each case with both the price and th...