CARPETLAND USA OF BURLINGTON

4.4
|
34 Reviews
Shaw believes in its people, products and mission. Purchasing flooring can be daunting, but we’re committed to making easier for you every step of the way. Shaw creates a better future – for our customers, our people, our company and our communities. This attention to detail and extreme focus can be found in our beautiful, innovative products.
4.4
|
34 Reviews

Reviews


2.0
5 days ago This customer did not leave a comment.
5.0
3 weeks ago Great Service Happy with carpeting on our stairs heading to the basement. Perfect match with the walls and floor.
3 weeks ago "
Susan,

Thank you very much for taking the time to post an on-line review of your experience with us. We're happy that you love your new carpeting. Please enjoy it and we look forward to working with you again in the future!

Eric Langan,
President and Owner, Carpetland USA (The Langan Group)
"
5.0
2 months ago satisfied customer "The salesman was knowledgeable and helped us narrow down our selections in the price range of our choice. No one tried to ""high pressure"" us into a selection beyond our financial capabilities. Financing was quick and easy. The installers did a great job We're very pleased."
5.0
3 months ago Wonderful carpet and service! "We are so happy with our new carpet! Carpetland was so great and was able to get our carpet in before our daughter's wedding, thank you!"
3 months ago "
Carol,

Thank you for taking the time to share your review. I'm happy to hear that
everything went the way you had hoped and that we were able to meet your
deadline. Thank you very much for your business and congratulations on
your daughter's wedding!

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
4 months ago This is the way business should be conducted. Sales staff - outstanding! Installers - also outstanding!
4 months ago "
Dear "dfbb",

Thank you very much for your review and the "high marks". Thanks for your
comments regarding our sales staff and our installers. We appreciate your
business and thank you for your review.

Best Regards,


*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
1.0
5 months ago poor customer service in Clinton Iowa store The carpet installer broke the closet door when he took it off to install the closet. He hasn't fixed it yet and it has been 4 days. Nor has he called to set up an appointment to fix the door. He was supposed to take away the old carpet and he didn't do that due to mechanical difficulties with his vehicle. He hasn't set up a day/time to pick up the carpet yet. The sales rep say they are leaving him a message but he didn't seem to get the messages. It has been 4 days. The manager may call in a couple more days to see if the situation is resolve. This is poor customer service in my opinion.
5 months ago "
I'm very sorry to hear about your experience. It's my understanding that
the issues have been resolved. Thanks for bringing this to our attention
so we can take the necessary steps to avoid something like this happening
again in the future. Thanks again for your business and bringing these
issues to our attention.

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
1.0
5 months ago Terribly disappointed "I had new expensive Stain Master put into my house this spring. The installer was lazy, unprofessional, and crude. Each time a room of carpeting was laid, this worker would take a break & lay his dirty, sweaty body all over my new carpet. Dirty fingerprints were also left all over my white woodwork. I was also amazed at how much time that worker spent in MY bathroom. Really, Carpetland?? After all the money I spent on carpet, I deserved to have a quality carpet installer. Sorely disappointed in Dubuque Carpetland. Also, after complaining, the sales person never called to give me any followup or some kind of restitution! Think twice, Dubuque!!"
5 months ago "
Lana,

I'm very sorry to hear of your negative experience with our Dubuque
location. Thank you for sharing your experience with us, so we can learn
from this situation and take the necessary steps to avoid incidents like
this in the future. Our Sr. Management team will be in contact with you in
the very near future. Thank you for your business and thank you for your
review.

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
6 months ago Good service and great installation Salesperson was very helpful. The flooring that I picked looks really nice. Excellent installation by Howard Hilliard.
6 months ago "
Vicki Ann,

Thank you very much for your business, as well as, sharing your experience
with others via your on-line review. We're happy to hear that everything
went well with your purchase and installation. We will be sure to extend
an extra "thanks" to Howard for another job well done. Thanks again for
your business and we look forward to working with you again in the future.

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
7 months ago Great Service "We got our carpet the first of April and I love it, the service we got was great, Cassie at the store knows what she is doing, and was very helpful, the workers came when they said and when I was told that it would take two days I expected that, but it only took them one day, they were professional and other than new rugs you would not know that they were here. did have one issue about a threshold and they were here the next day to fix it. I would recommend carpet land to anyone."
7 months ago "
Gwen,

Thank you very much for your business and your on-line review. Also, thank
you for your kind comments about Cassie at our Moline, IL store and the
installers that performed your work. I'm glad that they were able to
finish ahead of schedule. Thanks again for taking the time to share your
experience with others. We look forward to working with you again in the
future.


*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
7 months ago This is a great place to go to shop for carpet if they got a really good sale on otherwise you can be a little bit expensive. We caught them on a free installation deal and it was amazing. The salesperson was completely low pressure very good experience. when the installer came he was super fast super friendly and did really good work.
5.0
8 months ago Great everything! "Scott was great at the store, love the carpet, installing was great. Have been a customer for years...and will continue to be!"
8 months ago "
Thank you very much for taking the time to post a review about your
experience with Carpetland USA! Also, thank you for your kind comments
about Scott. He is a true asset to our organization. Thank you for your
business, we really appreciate it! We look forward to working again with
you in the future.

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
9 months ago Carpet experts "Our church had to find a new place to meet . We had a vacant house and had a week yo get if ready. Went to Carpetlland on Wednesday . Found a carpet in stock, they installed it on Monday . We had prayer meeting on Wednesday night . Hallejuah....... Thank you Carpetlland"
9 months ago "
Thank you very much for taking the time to share your review with us! I'm
happy to hear that we were able to help you in such a quick manner. Thanks
for putting your trust in Carpetland USA! We look forward to working with
you again in the future!

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
4.0
9 months ago "Moline Store sales staff the tops!, but..." "We liked what we saw at the Home Show so stopped at the Moline store for more information. Sales staff was excellent - helpful, pleasant & knowledgeable. Answered all our questions without hesitation. The price was affordable for our chosen carpet & entry area plank vinyl - got the Home Show discount. The installers were also pleasant, helpful & caring. They called just before they were supposed to arrive to install our carpet to say they'd be a bit late. So our installation turned in a whole day instead of just the morning. It appeared they did a great job until the 1st time we vacuumed. Now the living room seam shows. So not sure what's up with that problem. We brush back over it to hide it, but don't think it should show up like that. Overall, we are pleased with our new carpet & entry vinyl and are looking forward to enjoying it for many years to come! Thank You, Carpetland Moline!"
9 months ago "
Thank you for your review and thank you for your business! We're happy to
hear that you had an enjoyable experience with your sales process at our
Moline location. In regards, to your installation...keep in mind that
seams are not going to be invisible. However, if you'd like to have our
installer to come out and look at the your seam please feel free to contact
the Moline store @ 309-764-4341, ask for the Store Manager, Omar Pavano,
and share any concern you may have. Thanks again for your feedback!


*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
2.0
10 months ago salesperson was rude argumentative when I returned samples and didn't buy the product. We bought from this salesperson before. Will not go to the Clinton store again.
10 months ago "
Anni,

We're very sorry to hear about your experience with our salesperson. Our Management team will be contacting you soon to discuss your experience so we can address this issue. Once again, we sincerely apologize and hope we can earn your business in the future. While we don't like it when we get a bad review, it serves as a tool where we can address issues and learn from our mistakes. Thank you for taking the time to share where we fell short. We'll make sure that this does not happen again.
"
5.0
11 months ago Outstanding customer service "Jason, our salesman, was a courteous and knowledgeable rep for Carpetland. The price was right and Jason had the perfect approach to gain our trust. Gavin, who did the install, was an example of how to do it right and place the customer first. I would highly recommend Carpetland for your flooring needs."
11 months ago "
Sherri,

Thank you for your kind words regarding Jason and Gavin. I'm glad that your buying experience was an enjoyable one. We really appreciate your business. We look forward to working with you again in the future.

Carpetland USA
"
5.0
11 months ago Great Service and products "Went and look at carpet before Christmas found what we were looking for, had great service from the time we walked in the store to it being put down. Wasn't ready for it till after the holidays and that was not a problem with Carpetland . any flooring I get will come from them."
11 months ago "
Bobbe,

Thank you for sharing your experience on this review. Thank you for your business, we really appreciate it! I'm glad that we could make your buying experience an enjoyable on. We look forward to working with you again in the future.

Carpetland USA
"
5.0
12 months ago Great selection and service Carpet land made the experience simple. I love my new carpet.
12 months ago "
Korykae,

Thank you very much for your business and for sharing your experience. We're happy that you love your new carpet and that you found the buying experience to be simple. We look forward to working with you again in the future!

Carpetland USA
"
1.0
last year If I could give zero stars I would. We were sent to Carpetland by our realtor after we purchased a house in Davenport from out of town. We had a 2 week window that we wanted our installation of carpet and laminate hardwood floors put in and gave 40 days of advanced notice of when we needed it complete by. Our "salesman" Mike Hartman would take a week to respond to emails, was rude, and even went out of town the week prior to when we moved in. He had a family member in the hospital, which I totally sympathized with but did not leave us in the hands of anyone else, and did not come back to the house for final measurements and order the materials until the middle of the 2 week window. Then after the instal the flooring was not flush with the cabinets in the kitchen with gaps as big as half an inch. When asked if there was anything they could do, since it wasn't up to a quality standard, Mike responded with "you need quarter round for that but I'm 99% sure there wasn't one for your floor, but I'll email you and let you know." 6 days later when asked he said he found some and just ordered it, again being a terrible customer service representative of the company. The first time we went to the store and picked out the flooring was Aug 4. We asked to have the instal complete by Sept 11. Today on Oct 23 we are finally done dealing with these people because the quarter round was finally installed. Carpetland may be the cheapest option, but you get way you pay for. If you are forced to shop there, avoid Mike Hartman at all cost! Update: The manager got in contact with us and apologized for the lack of effort on the part of Mike. He credited our account with 3% of the total. Which wasn't even the amount of the financing charge that Mike didn't tell us about. We appreciated the phone call(s) but will not return to Carpetland in the future.
5.0
last year Toni was very helpful in making our selections. "Toni was very helpful in making our selections, We told her what we were interested in. she let us take samples home and return for more until we decided what would work best for us. Installers did a great job as well. Would recommend Carpetland in Waterloo to other people."
last year "
Thank you very much for your business and your review. Toni is a great
asset in our Waterloo store and is very helpful with our customers. Thank
you for sharing this with others, as well as, your willingness to refer
Carpetland USA to others.

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
last year "Professional, Personal Service" "I was very pleased with the attention to my needs by the sales person,Joan, and by the very professional installation."
5.0
last year "Superior Service From ""LaMont""" "A flooring store is a flooring store, and many provide similar or even the same flooring products and brands. It all boils down to having those products distinctions expertly translated for you vs your personal needs, and having someone flawlessly navigate the installation process for you to completion. If you find your way to Carpetland in Davenport on Brady, make certain you use ""LaMont"". We have used him exclusively for several years without complaint to provide various flooring materials and installations at our rental properties. He assists us in assessing appropriate products and installation options to achieve our goals for a given rental property, finds good values for good quality carpet and vinyl. He is highly knowledgeable of our interests in providing a good rental experience while also understanding our need for product durability and standing up well under the complications of renter abuses. He looks for opportunities for discounts and includes services as available, to reduce our costs yet retain the end result we require. On those few occasions we have had an issue of some sort arise, for example, manufacture defect or structural issues found once the old flooring was removed, LaMonte has immediately and without reservation provided resolution for materials/installation and problem solved with us to correct those over which he has no control. He works with our schedules, sends competent installers and expedites orders. I'm sure other personnel can sell carpet, but we don't want a salesman. We want someone to care about us and truly understand what we need, then match us with products and options and ensure we are satisfied at the end. It's not enough that LaMont is expert at what he does, he is a gentle spoken, kindly man who was clearly raised right. Whatever they are paying this guy, it is simply not enough. Wherever LaMont goes to sell flooring, we will follow. Whatever your needs may be, be certain you look him up before you make your final decisions. We cannot speak highly enough of him, and we are certain your experience will be more than positive, as it has consistently been for us. He is a gem."
last year "
Thank you very much for your excellent review of LaMonte and the service
that he provides to each of his customers. LaMonte is a huge asset to our
organization and treats his customers like gold. Thank you for your
business and taking the time to share your experiences through your
review. We look forward to serving you again in the future!

*Eric D. Langan*
*President & Owner, Carpetland USA (The Langan Group)*
"
5.0
last year Everything went so smoothly and quickly I had them come in the first of August and was impressed
5.0
last year Tile floor and backsplash "Allen P was excellent, I recommend him to everyone!"
last year "
Thank you very much for your business and for your review! We're happy to
see that we received 5 stars in each category from you. Allen is a true
asset to our Sterling, IL store. Thank you for your kind words, your
review and your referrals!
"
5.0
last year Wonderful service. The men were every efficient. They worked very hard & long. Yet they were very polite.
last year "
Violet,

Thank you very much for your business and for your on-line review! We
appreciate you taking the time to share your experience with us and
others. We will relay the kind words about our installation team, to the
gentlemen that performed the work. Thanks again for your business!

Carpetland USA
"
5.0
last year Great job! They put carpet in our new house in many different rooms. Definitely did a nice job!
last year "
Thank you very much for your review and your business!  We're happy that everything turned out the way that you hoped it would.  Thanks again! Eric D. LanganPresident & Owner, Carpetland USA
Follow me on Twitter: CarpetlandUSA
Become a Facebook Fan: Carpetland USA www.carpetlandusa.net
"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi
"
4.0
last year They did our carpet for our office remodel and were easy to work with, had great selection and gave us a lot of good ideas. Would recommend!
5.0
last year "Excellent service, installation and follow-up!" "Cannot say enough wonderful things about Lisa! She was instrumental in helping us choose flooring and pad, great customer service! Installation was easy and fast! Follow-up was done within a week and a nice care package to boot! Thank yoU!!"
5.0
last year Great service "I am very happy I purchased my carpeting at Carpertland. I was able to take a piece of carpeting home to see how I liked it in my living room, and that helps to make a decision."
last year "
Patsy,
Thank you very much for your review and for your business!   I'm happy to hear that you are happy with your new living room carpet.  Thanks again!
Eric D. LanganPresident & Owner, Carpetland USA
Follow me on Twitter: CarpetlandUSA
Become a Facebook Fan: Carpetland USA www.carpetlandusa.net
"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi
"
5.0
last year good service Everything went good and they did a good job. Thanks
last year "
Thanks for your business and for your review.   We appreciate it!
Eric D. LanganPresident & Owner, Carpetland USA
Follow me on Twitter: CarpetlandUSA
Become a Facebook Fan: Carpetland USA www.carpetlandusa.net
"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi
"
5.0
last year Great product and nice staff We were referred to Allen and we are happy we went through Carpetland to replace our kitchen and dining area floor.
last year "
Cheri,
Thank you very much for your business and for your review!  We really appreciate it!  We pride ourselves on our customer service and I'm happy to hear that we met your expectations.  Once again, thank you for your business and if you should need anything else, or have any questions, please do not hesitate to contact Allen.
Best Regards,
Eric D. LanganPresident & Owner, Carpetland USA
Follow me on Twitter: CarpetlandUSA
Become a Facebook Fan: Carpetland USA www.carpetlandusa.net
"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi
"
5.0
last year Awesome Service! We had carpet installed about 2 weeks ago and were very pleased with the service Carpetland provided. The installers did a great job as well. We will be a repeat customer. Thanks for everything!
last year "
Review Response:
Sheri,  Thank you very much for your business, we really appreciate it!  Thank you for your review as well, we pride ourselves on the customer service we provide and am happy that we were able to meet your expectations.  We're looking forward to working with you again.
Eric D. LanganOwner, Carpetland USA
Eric D. LanganPresident & Owner, Carpetland USA
Follow me on Twitter: CarpetlandUSA
Become a Facebook Fan: Carpetland USA www.carpetlandusa.net
"Leaders are made, they are not born.  They are made by hard effort, which is the price that all of us must pay to achieve any goal that is worthwhile."Vince Lombardi
"
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago After having our kitchen floor installed as a wedding gift from our parents, my husband and I couldn't be any happier. So, after we had some flooding in our basement in 2013, we called Carpetland to replace our basement flooring. They were extremely fast workers and left out basement spotless after they were finished! I was very impressed with the quality of the work. If we have any flooring needs in the future, we will definitely be calling Carpetland again!
5.0
3 years ago This customer did not leave a comment.

Store Information

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FLOORING SPECIALTY
905 Wellshire
Burlington, IA 52601-8673
Hours Monday-Friday 9-8
Saturdays 9-5
Sundays 12-5

Flooring

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