PREFERRED FLOORING

4.3
|
44 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Preferred Flooring 8411 Glenwood Ave Ste 105, Raleigh, NC 27612-7312 919-782-3330 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
44 Reviews

Reviews


5.0
2 weeks ago Love the selection & the people who work thar who helped me pick out tile for my home. Tha you guys!!!
5.0
2 weeks ago Great staff with friendly service and competitive prices. Catherine was helpful with planning and design. Would recommend for your flooring and tile needs.
2 weeks ago Thank you Ryan. We enjoyed helping you with the update to your home, and are waiting for those pictures. Thank you Tricia
5.0
2 weeks ago My boyfriend and I worked with Catherine to get some new tile for our kitchen. It’s absolutely gorgeous, the prices were incredibly competitive, and she was a pleasure to work with!
2 weeks ago Thank you Katie- Please send us pictures of the new kitchen tile. We love seeing finished projects. Hope to work with you again . Tricia
5.0
2 weeks ago I recently got my floors redone and new tile in my master bathroom. The staff was very helpful, prices were very reasonable. The workers were very prompt and clean. Overall very pleased with the work and staff. I would use them again and suggest them to any of my family or friends.
2 weeks ago Thank you Claudia. Please send pictures when you are totally finished as I would love to see them. Please call us again if you find a new project! Tricia
5.0
3 weeks ago Tricia, Jeff, and everyone at Preferred Flooring worked very hard to help us with our remodeling project. The kitchen tile, new carpet,and hardwood look fantastic. We'll come back to them for our next project as well. Thanks Again guys
3 weeks ago Martha- I am so glad you picked us for your update to your home. We enjoyed working with you and seeing your vision come to light. Can't wait for the next project.Thanks again for the business!!!
5.0
3 weeks ago Jeff was absolutely amazing!! He took the time to help me pick the perfect carpet for our new home. He was able articulate what I wanted and then provide me the best color option. We could not be happier with the carpet choice!! Jeff even followed up today to ensure that we were completely satisfied with the install and most of all the quality and color of the carpet after install!! Thank you, Jeff!!! Tammy C.
3 weeks ago Tammy- Jeff is amazing, and I am so glad he could help you find the perfect carpet! Hope to see you back soon. Tricia
5.0
3 weeks ago Preferred has partnered with us twice in the past three years on two home bathroom remodels we have done. We have been very happy with both their tile and carpet, and with the workmanship of the crews who have installed them. And, we found their pricing competitive. The store staff are knowledgeable, helpful, and have a keen eye for design. Highly recommended.
3 weeks ago Tom- it was such a pleasure to be able to work with your family again. Your new bathroom is beautiful, and I am sure the new bedroom carpet just completes the whole area. Take care and hope to see you in the not so distant future. Regards, Tricia
5.0
last month Have worked with Prefered Flooring for many years on multiple projects and there work is always excellent!!
last month Thank you Tim- We look forward to helping you with your next project.
5.0
last month I'm a designer, and I have worked with Preferred since 2006. They are friendly, accommodating, knowledgeable, and have over 25 years experience. I have used them countless times and highly recommend them.
3 weeks ago Thank you Jennifer- we can't wait to see what we will be working on next with you!!
3.0
last month This customer did not leave a comment.
5.0
2 months ago Great experience with Jeff Armstrong and team! We just had our master carpet replaced. Great prices and quick service.
5.0
5 months ago Prompt estimate and a seamless install. Would work with Preferred again
5.0
5 months ago Wonderful experience! Great staff with a lot of knowledge, reasonable prices, and excellent finished product. :)
5.0
5 months ago I’ve used the retail and installation services from Preferred Flooring for three projects over the last 1.5 Years. For my personal new construction home, they provided hardwood flooring on all living, kitchen, dining, bedroom and basement floors; marble and porcelain flooring in the bathrooms; custom tiling in the showers; and tile and stone backsplashes in the kitchens and kitchenettes. The result is stunning and the installation was flawless and completed on time. Followingthat positive experience with Preferred Flooring, I had them install luxury vinyl flooring (wood laminate) in an investment townhouse. I needed that job completed quickly before the tenant moved in, and Tricia and her team worked with me to make it happen. I also had Preferred Flooring install new bathroom floors in another townhome and the price, product and installation exceeded expectations there, as well. I plan to use Preferred Flooring for future investment properties and I highly recommend them.
5 months ago Thank you, Rita, for your kind review! We enjoyed working with you and appreciate that you plan to use us again!
5.0
5 months ago I recently needed to replace my kitchen floor. Preferred Flooring was knowledgeable, competitively priced, and able to meet my time line. The installation crew was professional and efficient. I will use them again and I highly recommend them.
5 months ago Thank you Amy for taking the time to write this review! We really appreciate your feedback! That is so great to hear! Let us know if you need anything else!
5.0
6 months ago We bought a new house that had Shaw engineered hardwood floors in some areas and carpeting in other areas. Our daughter has allergies so we needed to get rid of the carpeting. We found Preferring Flooring on the Shaw Website. Preferred Flooring did a great job. First, Shaw is a little weird because they don't offer the same products to the consumer market that they offer to new home builders. Preferred Flooring found us the equivalent Shaw engineered hardwood that matched perfectly. Second, they did a great job installing the floors including removing the carpeting from the stairs and installing and staining the stair treads to match the Shaw engineered hardwood. Third, they gave us a reasonable price and came in on budget. We also had them do a little tile work in the master bath, which turned out great. Their salesman Jeff Parker is great to work with as are their installation crews. We highly recommend Preferring Flooring and would absolutely use them again.
4.0
last year Great prices but you have to pay for shipping - but lots of great tiles
5.0
last year Clean, well lit and well stocked showroom. Knowledgeable and timely staff with great follow up and recommendations. Installers were quick, thorough and professional
5.0
last year Very pleased.... "We had two separate jobs, both were completed in a short period of time and look great. The installation crew was very professional and did an excellent job while working on some unexpected problems. Tkank you, we are very pleased......"
5.0
2 years ago Outstanding service and professional staff. "Preferred Flooring replaced our carpet in three bedrooms this past month. Kim and Tricia provided great advice and options and the installation led by Carlos went very smoothly. Prompt, courteous, reasonable and professional! We could not have asked for more."
2 years ago " Thank you Bob. We are looking forward to the Kitchen project coming up.Talk to you soon.Tricia "
3.0
2 years ago Good service with 25 years installation of tile with Betts Designs LLC . I Can say the service is great .
5.0
2 years ago Very easy to work with and high quality "I met with Kim numerous times (there are 2 and they are both great) and we hammered out some ideas and cost estimates for tiling a bathroom and shower and carpeting our complete upstairs (1800sq ft.). The ideas came to fruition, the numbers were perfect and everything was installed with perfection. We were very happy with all aspects of each job. Well done."
3.0
2 years ago Told us they could install on the 6th. Called us later to say the carpet was out of stock. Made us wait 3 weeks until the 24th to install. In emails back and forth regarding my carpet they were constantly wrong, misquoting prices and referencing the wrong carpet even though I clarified it multiple times. Other than that the actual installation was fast and the work was done well.
2 years ago Cary, I am so sorry for the mixup with the dates. Please accept our apologies. I am glad that in the end, the installation went well and you are Happy. Thank you, Tricia
5.0
2 years ago Tile shower and floor of bathroom "Clean, neat and professional. Would highly recommend both Kim's."
5.0
2 years ago I have worked with Preferred Flooring twice now. New carpet 3 1/2 years ago and recently changing a room from carpet to wood flooring and refinishing wood floors. I found the entire experience painless. The women at Preferred flooring were easy to work with. We communicated not only in person but by email and phone. Kim Miller came to my house to measure, arriving when stated and wasting very little time getting her job done. The crews both carpet and wood floor guys were punctual and very professional, did a great job. I wish y'all could see my wood floors today, beautiful!!
2 years ago Thank you Mary Ann. We hope you enjoy your floors for many years to come,and we look forward to your next project. Thank you the opportunity to do business with you again. Take care, Tricia
5.0
2 years ago All the ladies at Preferred Flooring are wonderful to work with. On one project, I was able to use products for LVT flooring, backsplash tile, carpet, and bath...
3.0
3 years ago This customer did not leave a comment.
1.0
3 years ago Looked up their hours, drove across town to check them out. They had the open sign up, all the lights on, sign posted with their hours. Locked! Went next door for 20 min thinking, "Maybe they're in the bathroom or something...". Went back, the door was still locked. So I decided to call, no answer. What a waste of time. Try being open during your posted hours of operation and if you leave, take down your open sign.
5.0
3 years ago I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
3 years ago Thank you Jason. We will look forward to working with you on your next project. Tricia
5.0
3 years ago Fantastic company I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
3 years ago " Thank you Jason, We enjoyed being able to work with you as you remodeled you home and business, and look forward to the next project.Tricia "
5.0
3 years ago Great service! They were great and worked hard to get the job finished before the holidays. Thank you Preferred Flooring!
3 years ago " Thank you Mary. I am glad we were able to finish up in a timely fashion for you.Take care,Tricia "
1.0
3 years ago The worst treatment I have ever received at a business. Kim (an owner, I think - short blonde hair), seems to have a tremendously large chip on her shoulder and her rude treatment pushed me - a serious customer who went in intending to buy after picking out flooring - right out the door. Rude, snarky, horrible.
1.0
3 years ago I found preferred flooring by accident on Saturday evening and went back shopping for new flooring. I was greeted by someone who seemed to be interested in helping us pick out flooring. We went in interested in a bamboo product which we were steered away from. We did find a product that we liked even more. We then settled on a color and told them we would think on it and be in touch. We researched the product and returned to the store decided to have preferred flooring come out to measure the house. We had at this time been in the store 3 times. We gave information to the sales person on a Friday and she said someone would be in touch with us on Monday to schedule a measure of the house. Indeed someone did call on Monday it was the same person. She called me to inform me that the owners had no interest in coming to my house to measure it was to far to go. My house is 22 miles from their door. I do not feel that 22 miles is too far to go far a $16000.00 cash project but I guess that they have so much money and business that they can pick and choose what ever they wish to do. I would never recommend preferred flooring to anyone and recommend you look for someone interested in the customer
5.0
3 years ago Kim and Trish did a great job! They both came out to measure our third floor for carpeting and they were spot on...not a lot of extra carpeting and the carpet installers were professional and they cleaned up after the job was done. I would definitely recommend preferred flooring....they know what they are doing and they get the job done right!!
5.0
3 years ago Catherine helped me pick out some beautiful wood floors and the installers came and put them in...very impressed! ! Highly recommended! !!
5.0
3 years ago We recently built a house and had a wonderful experience working with Tricia and Kim. They helped us select beautiful tile for our kitchen, baths, fireplace and laundry room. Our budget was respected, and we were shown numerous options. We also had them install hardwood flooring throughout the house. We love it all and had the best time working with this company. We could not be happier. Friends and family have given us so many compliments on the tile and flooring. It all came together with Kim and Tricia's expert advice. Highly recommend!!
5.0
3 years ago We have been working with a number of contractors (plumbers, painters, drywall, bathroom installers, kitchen) Kim at Preferred Flooring was head and shoulders above the others. She listened, understood, made suggestions and completed our project as scheduled. Everyone at PF was professional, courteous, clean and did their job well. Kim gave us a quality product within a strict budget. With her help we changed the original direction of laminate floor to 5" hand scraped engineered hardwood. We couldn't be happier. The end result is beyond our expectation. The installation crew was on time, worked hard and left the house clean. .
5.0
4 years ago Great experience. They had good inventory to choose from. We had two estimates to put wood floor in our office. they did the job at less than half the price. Their office was professional and kept us informed of job status. On the day of the job they arrived on time, did outstanding work, were professional and cleaned up all sign of their work. We are delighted with our beautiful floors.
5.0
4 years ago Preferred installed carpet in my parents home and did a fantastic job. They were more than pleased. The one other reviewer that blasted this establishment is just a sourpuss. Tricia and Catherine are top notch at their game and I would recommend this store to anyone who is looking at flooring. They can do carpet, wood, tile, whatever it is you need in flooring they can do it. A "bad job" "horrible customer service" and "hidden fees" is not in their DNA. The reviewer needs to realize that restocking fees on materials is part of any business. Note to the reviewer...It may serve you well in the future to do a more precise measurement therefore minimizing the possibility of having to return unneeded material thus paying a restocking fee. If you need flooring, you would be WELL served to patronize this fine establishment
5.0
4 years ago We've used Preferred Flooring for multiple projects in both our own home and 2nd home for many years. We've always found them to be helpful and knowledgable in finding the best material and design to fit our needs. Their installers arrive on schedule and go above and beyond to assure a good finished product. We highly recommend, and will continue to use, Preferred Flooring because of their variety of selection, reasonable cost, commitment to customer service, and excellent interior design contributions.
1.0
5 years ago HORRIBLE EXPERIENCE!!! HIDDEN FEES & POOR CUSTOMER SERVICE!!!! I was introduced to Preferred Flooring through my flooring distributor, Horizon, when the other merchant I was working with wasn't able to complete my order due to credit card machine issues. Preferred only won my business to 'fulfill the order' as Horizon delivered my flooring and is my point of contact. Two weeks after ordering the materials I returned (3) sealed boxes back to the Horizon Distribution Center. Horizon offered to coordinate the refund with Preferred Flooring on my behalf. Yesterday, I got an email from Tricia Burchette saying I would be mailed a check for my refund; minus a $50 re-stocking fee. I explained to her that I never agreed to or was informed about a re-stocking policy at the time of purchase and that I personally drove the boxes of wood back to the Distribution Center myself. After exchanging several emails; Tricia admitted to being the owner of the business and refused to waive the 'administrative fee'. Preferred Flooring preys on the fact that in ALL flooring jobs, it is recommended to buy at least 10% extra. Most all other companies in the area that sell flooring DO NOT have re-stocking fees for this reason. Had I have been made aware of this policy, I would have found another company to 'fulfill my order'. PLEASE BE CAUTIOUS OF THIS LOCAL BUSINESS - THEY TAKE ADVANTAGE OF THEIR CUSTOMERS, CHANGE THEIR POLICIES, and DO NOT PROVIDE ANY POST-SALE CUSTOMER SERVICE!
2.0
5 years ago If a defect is a “latent” defect, hidden or not readily discoverable, in NC, there is a statute of limitations of three years (and not limited to the one year warranty). We simply sought $550 for removal/replacement of leaking shower floor, and repair of the compromised membrane. Original tile work included "pull pans and waterproofing" for each shower. We had to sign this to get the $. ...,do hereby release, acquit and forever discharge Simply Carpet, Inc. d/b/a Preferred Flooring and its owners, ...from any and all claims, actions,... related to any and all tile work performed... . Also, for the consideration recited above, Releasors further agree to not contact the Releasees,.... It is understood and agreed that this settlement is the compromise of a disputed claim, that the payment made is not to be construed as an admission of liability on the part of the party or parties hereby released, that the one-year Preferred Flooring Warranty has expired, and that said Releasees deny liability therefor and intend merely to avoid litigation and buy their peace. WTG Preferred Flooring - this is your reputation....
5.0
5 years ago Preferred Flooring just completed replacing the flooring in our kitchen, back foyer and washroom with luxury vinyl 16" square tiles grouted. They also put in kitchen backsplash with ceramic tile and a special design over the cooktop. We received excellent design assistance, attentive service and the completed work is top quality. An added bonus was the neatness and cleanup of their crews!
4.0
5 years ago Preferred Flooring helped me find what I wanted while keeping within my budget. Their knowledge of the products and quality workmanship is excellent. Their "b...