PREFERRED FLOORING

3.9
|
29 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Preferred Flooring 8411 Glenwood Ave Ste 105, Raleigh, NC 27612-7312 919-782-3330 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
3.9
|
29 Reviews

Reviews


5.0
last month Clean, well lit and well stocked showroom. Knowledgeable and timely staff with great follow up and recommendations. Installers were quick, thorough and professional
5.0
4 months ago Very pleased.... "We had two separate jobs, both were completed in a short period of time and look great. The installation crew was very professional and did an excellent job while working on some unexpected problems. Tkank you, we are very pleased......"
5.0
6 months ago Outstanding service and professional staff. "Preferred Flooring replaced our carpet in three bedrooms this past month. Kim and Tricia provided great advice and options and the installation led by Carlos went very smoothly. Prompt, courteous, reasonable and professional! We could not have asked for more."
6 months ago "
Thank you Bob. We are looking forward to the Kitchen project coming up.
Talk to you soon.
Tricia
"
3.0
6 months ago Good service with 25 years installation of tile with Betts Designs LLC . I Can say the service is great .
5.0
7 months ago Very easy to work with and high quality "I met with Kim numerous times (there are 2 and they are both great) and we hammered out some ideas and cost estimates for tiling a bathroom and shower and carpeting our complete upstairs (1800sq ft.). The ideas came to fruition, the numbers were perfect and everything was installed with perfection. We were very happy with all aspects of each job. Well done."
3.0
8 months ago Told us they could install on the 6th. Called us later to say the carpet was out of stock. Made us wait 3 weeks until the 24th to install. In emails back and forth regarding my carpet they were constantly wrong, misquoting prices and referencing the wrong carpet even though I clarified it multiple times. Other than that the actual installation was fast and the work was done well.
8 months ago Cary, I am so sorry for the mixup with the dates. Please accept our apologies. I am glad that in the end, the installation went well and you are Happy. Thank you, Tricia
5.0
8 months ago Tile shower and floor of bathroom "Clean, neat and professional. Would highly recommend both Kim's."
5.0
9 months ago I have worked with Preferred Flooring twice now. New carpet 3 1/2 years ago and recently changing a room from carpet to wood flooring and refinishing wood floors. I found the entire experience painless. The women at Preferred flooring were easy to work with. We communicated not only in person but by email and phone. Kim Miller came to my house to measure, arriving when stated and wasting very little time getting her job done. The crews both carpet and wood floor guys were punctual and very professional, did a great job. I wish y'all could see my wood floors today, beautiful!!
9 months ago Thank you Mary Ann. We hope you enjoy your floors for many years to come,and we look forward to your next project. Thank you the opportunity to do business with you again. Take care, Tricia
3.0
11 months ago This customer did not leave a comment.
1.0
12 months ago Looked up their hours, drove across town to check them out. They had the open sign up, all the lights on, sign posted with their hours. Locked! Went next door for 20 min thinking, "Maybe they're in the bathroom or something...". Went back, the door was still locked. So I decided to call, no answer. What a waste of time. Try being open during your posted hours of operation and if you leave, take down your open sign.
5.0
last year I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
last year Thank you Jason. We will look forward to working with you on your next project. Tricia
5.0
last year Fantastic company I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
last year "
Thank you Jason, We enjoyed being able to work with you as you remodeled you home and business, and look forward to the next project.
Tricia
"
5.0
last year Great service! They were great and worked hard to get the job finished before the holidays. Thank you Preferred Flooring!
last year "
Thank you Mary. I am glad we were able to finish up in a timely fashion for you.
Take care,
Tricia
"
1.0
last year The worst treatment I have ever received at a business. Kim (an owner, I think - short blonde hair), seems to have a tremendously large chip on her shoulder and her rude treatment pushed me - a serious customer who went in intending to buy after picking out flooring - right out the door. Rude, snarky, horrible.
5.0
last year I would like to sincerely apologize to Firstname and Lastname. It was not my intent to offend you in anyway. I am sorry that we do not lend samples out, to all the shoppers that come in our store. I did offer to order you in the wood samples,that you were looking at. I offered to come to your home and bring the samples , so I could measure and give you a better understanding of the cost and scope of work you wanted done. We give free in home measures , at your convenience, all the time. I tried my best to work with you, and not against you, so I am sorry you feel this way.
1.0
last year I found preferred flooring by accident on Saturday evening and went back shopping for new flooring. I was greeted by someone who seemed to be interested in helping us pick out flooring. We went in interested in a bamboo product which we were steered away from. We did find a product that we liked even more. We then settled on a color and told them we would think on it and be in touch. We researched the product and returned to the store decided to have preferred flooring come out to measure the house. We had at this time been in the store 3 times. We gave information to the sales person on a Friday and she said someone would be in touch with us on Monday to schedule a measure of the house. Indeed someone did call on Monday it was the same person. She called me to inform me that the owners had no interest in coming to my house to measure it was to far to go. My house is 22 miles from their door. I do not feel that 22 miles is too far to go far a $16000.00 cash project but I guess that they have so much money and business that they can pick and choose what ever they wish to do. I would never recommend preferred flooring to anyone and recommend you look for someone interested in the customer
5.0
last year Kim and Trish did a great job! They both came out to measure our third floor for carpeting and they were spot on...not a lot of extra carpeting and the carpet installers were professional and they cleaned up after the job was done. I would definitely recommend preferred flooring....they know what they are doing and they get the job done right!!
5.0
last year Catherine helped me pick out some beautiful wood floors and the installers came and put them in...very impressed! ! Highly recommended! !!
5.0
last year We recently built a house and had a wonderful experience working with Tricia and Kim. They helped us select beautiful tile for our kitchen, baths, fireplace and laundry room. Our budget was respected, and we were shown numerous options. We also had them install hardwood flooring throughout the house. We love it all and had the best time working with this company. We could not be happier. Friends and family have given us so many compliments on the tile and flooring. It all came together with Kim and Tricia's expert advice. Highly recommend!!
5.0
last year We have been working with a number of contractors (plumbers, painters, drywall, bathroom installers, kitchen) Kim at Preferred Flooring was head and shoulders above the others. She listened, understood, made suggestions and completed our project as scheduled. Everyone at PF was professional, courteous, clean and did their job well. Kim gave us a quality product within a strict budget. With her help we changed the original direction of laminate floor to 5" hand scraped engineered hardwood. We couldn't be happier. The end result is beyond our expectation. The installation crew was on time, worked hard and left the house clean. .
5.0
2 years ago Great experience. They had good inventory to choose from. We had two estimates to put wood floor in our office. they did the job at less than half the price. Their office was professional and kept us informed of job status. On the day of the job they arrived on time, did outstanding work, were professional and cleaned up all sign of their work. We are delighted with our beautiful floors.
5.0
2 years ago Preferred installed carpet in my parents home and did a fantastic job. They were more than pleased. The one other reviewer that blasted this establishment is just a sourpuss. Tricia and Catherine are top notch at their game and I would recommend this store to anyone who is looking at flooring. They can do carpet, wood, tile, whatever it is you need in flooring they can do it. A "bad job" "horrible customer service" and "hidden fees" is not in their DNA. The reviewer needs to realize that restocking fees on materials is part of any business. Note to the reviewer...It may serve you well in the future to do a more precise measurement therefore minimizing the possibility of having to return unneeded material thus paying a restocking fee. If you need flooring, you would be WELL served to patronize this fine establishment
5.0
3 years ago We've used Preferred Flooring for multiple projects in both our own home and 2nd home for many years. We've always found them to be helpful and knowledgable in finding the best material and design to fit our needs. Their installers arrive on schedule and go above and beyond to assure a good finished product. We highly recommend, and will continue to use, Preferred Flooring because of their variety of selection, reasonable cost, commitment to customer service, and excellent interior design contributions.
1.0
3 years ago HORRIBLE EXPERIENCE!!! HIDDEN FEES & POOR CUSTOMER SERVICE!!!! I was introduced to Preferred Flooring through my flooring distributor, Horizon, when the other merchant I was working with wasn't able to complete my order due to credit card machine issues. Preferred only won my business to 'fulfill the order' as Horizon delivered my flooring and is my point of contact. Two weeks after ordering the materials I returned (3) sealed boxes back to the Horizon Distribution Center. Horizon offered to coordinate the refund with Preferred Flooring on my behalf. Yesterday, I got an email from Tricia Burchette saying I would be mailed a check for my refund; minus a $50 re-stocking fee. I explained to her that I never agreed to or was informed about a re-stocking policy at the time of purchase and that I personally drove the boxes of wood back to the Distribution Center myself. After exchanging several emails; Tricia admitted to being the owner of the business and refused to waive the 'administrative fee'. Preferred Flooring preys on the fact that in ALL flooring jobs, it is recommended to buy at least 10% extra. Most all other companies in the area that sell flooring DO NOT have re-stocking fees for this reason. Had I have been made aware of this policy, I would have found another company to 'fulfill my order'. PLEASE BE CAUTIOUS OF THIS LOCAL BUSINESS - THEY TAKE ADVANTAGE OF THEIR CUSTOMERS, CHANGE THEIR POLICIES, and DO NOT PROVIDE ANY POST-SALE CUSTOMER SERVICE!
2.0
4 years ago If a defect is a “latent” defect, hidden or not readily discoverable, in NC, there is a statute of limitations of three years (and not limited to the one year warranty). We simply sought $550 for removal/replacement of leaking shower floor, and repair of the compromised membrane. Original tile work included "pull pans and waterproofing" for each shower. We had to sign this to get the $. ...,do hereby release, acquit and forever discharge Simply Carpet, Inc. d/b/a Preferred Flooring and its owners, ...from any and all claims, actions,... related to any and all tile work performed... . Also, for the consideration recited above, Releasors further agree to not contact the Releasees,.... It is understood and agreed that this settlement is the compromise of a disputed claim, that the payment made is not to be construed as an admission of liability on the part of the party or parties hereby released, that the one-year Preferred Flooring Warranty has expired, and that said Releasees deny liability therefor and intend merely to avoid litigation and buy their peace. WTG Preferred Flooring - this is your reputation....
5.0
4 years ago Preferred Flooring just completed replacing the flooring in our kitchen, back foyer and washroom with luxury vinyl 16" square tiles grouted. They also put in kitchen backsplash with ceramic tile and a special design over the cooktop. We received excellent design assistance, attentive service and the completed work is top quality. An added bonus was the neatness and cleanup of their crews!
5.0
4 years ago These people are amazing! They return calls, show up on time for appointments, are service oriented, knowledgeable about their many productions and installation!
1.0
5 years ago I stopped in looking for options and the woman there was very rude and basically told me to stop wasting her time. So I am and will go somewhere else.
1.0
7 years ago Unfortunately I had a very bad experience with this company. I have never been treated worse in my entire life. We had hired them to install hardwoods after we closed on our home, prior to moving in. The crews left their lunch garbage in our garage that caused us maggots and other insects to infiltrate our home. We had to hire an exterminator to have them removed. They left construction debris in our home when it was to be removed by them. I had to hire someone else to have it removed. They punctured holes in our drywall, broke our stove, and ripped out areas of existing hardwoods that we were told would remain because they were in great condition. We tried countless times to contact one of the contacts to help get these issues resolved but could not get a return phone call for over 10 days. Our stove is still damaged and missing parts three years later. I finally had to hire another company to complete the job. Please save yourself the headache and heartburn and do not hire this company. One of the ladies was always very nice when I could get her on the phone but as I mentioned I have never had a worse experience with a small business as I did with this company. Scott Kind