PREFERRED FLOORING

4.3
|
67 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Preferred Flooring 8411 Glenwood Ave Ste 105, Raleigh, NC 27612-7312 919-782-3330 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.3
|
67 Reviews

Reviews


5.0
last month These guys are incredible! From start to finish the whole process was smooth. They came in with a competitive quote, a range of flooring options, and overall excellent customer service. We use them to sand down our floors and re-finish them. They got it done in a timely manner and it looks awesome. Thank you so much to Scott and Jeff at preferred flooring. We will highly recommend you to everyone we know.
last month Thank you Jeff! The new Aged Barrel stain looks awesome. Let us know if we can help again in the future.
5.0
3 months ago Worked with Jeff Parker on the installation of new red oak hardwood flooring for my kitchen and pantry (240 sq ft). Previously had linoleum in the kitchen, and his crew did a fantastic job of seamlessly weaving in the new hardwood with the rest of the existing hardwood throughout the first floor. We opted to have everything sanded down together (900 sq ft) and oil based poly coating. We wanted a more natural look so did not have the floors stained. We love the way everything came out and couldn’t be happier. Jeff was easy to talk to, easy to work with, responsive, and materials and crews showed up on schedule. Would highly recommend Preferred Flooring for your hardwood project.
2 months ago It was a pleasure to work with you and really appreciate the kind words. Please let us know if we can help in the future. Jeff P
5.0
4 months ago Preferred Flooring is a great place to get any type of flooring and tile. I went to their showroom numerous times trying to make decisions on my floors and backsplash. They were always friendly and answered all my questions. Everything is now installed. Floors are beautiful and backsplash is awesome. Team there is great as well as owner, Tricia. You cannot find better service or products anywhere around that measure up to Preferred.
5.0
4 months ago Preferred Flooring just installed new LVT throughout my downstairs and installed a beautiful subway tile backsplash in my newly remodeled kitchen. They gave me great pricing, great products, and awesome service. I went to their showroom many times looking at samples and they were always great to work with and I highly recommend them for any project that you have. Tricia, the owner, is the kindest person every. You will love all of them.
3 months ago Thank you Janet. We had a wonderful time working with you as you made your selections. It was a pleasure to see you every time, as your selections came beautifully together. Hope you love your new kitchen for many years to come. Tricia
5.0
6 months ago Our experience with Preferred Flooring was all positive. Denise was very helpful in the tile selection process and in recommending installers. We are pleased with the outcome.
6 months ago Carolyn, I loved working with you and doing the research to find just the right colored tile for you. I am glad it all came together so beautifully and I know you will enjoy it for years to come! Thanks again, Denise
5.0
6 months ago Preferred Flooring staff was fantastic to work with. I benefited from the staff's design sense and the installer was quick, professional and friendly. Overall, the floor color and quality turned out great thanks to their help.
6 months ago Thank you Tom for your much appreciated 5 Star review. More importantly was the positive impact our staff had on you during your home improvement project. Looking forward to helping with your next project.
5.0
6 months ago It has been a pleasure working with the ladies and gentlemen at Preferred Flooring. I have personally sent my clients to their home base store in Raleigh to make selections for projects in other cities on the Crystal Coast damaged by Hurricane Florence. The owner saw the potential need for a satellite store as well as personal attention and onsite inspections to assist our team and our clients in making a quicker and convenient decision for their flooring and tile needs. I would recommend Preferred Flooring for all my flooring needs.
6 months ago Mr. Boulia- We appreciate the opportunity to be able to help you and your clients in any way to be able to return to their storm damaged homes. We will continue to be at your service as long as you need us. Thank you for entrusting us to help them!
5.0
6 months ago Jeff was amazing to work with! With removing laminate and carpet and adding hardwood floors to match our current hardwood floors, we could not have picked a better company to work with. We even ran into a hiccup along the way (water damage under floors) and Jeff and his team were available to help us fix the damage appropriately. The final project looks better than we expected, you would never notice the difference between the new and old hard wood floors as the stain is exactly the same. Very satisfied customer!
6 months ago Thank you so much Gretchen for the GREAT review. You were a pleasure to work with and we are so glad that you are happy with the final result.
5.0
8 months ago About 4 years ago, we used Preferred Flooring to install luxury vinyl floors and carpeting throughout our new build home. In addition, they did all of tile work in the kitchen, master and guest bathrooms. Tricia and Pat helped us work through all of the product details and color schemes to get the best possible result. Romero did all of the tile work and did a fabulous job! I have received compliments on his work from other people in the business. Recently, there was a minor issue and when I contacted Tricia, she was more than willing to send someone out. Scott came out on a Saturday, his day off, and took care of it. Overall, I was extremely satisfied with everyone that works at Preferred Flooring and their dedication to standing behind their products and workmanship.
8 months ago Annette, we are so glad that you are enjoying your home and that we were able to resolve your issue quickly. Thanks for the 5 star review!
5.0
9 months ago Fantastic experience at Preferred Flooring! This was not my first stop while shopping for carpet, but walking in here was a breath of fresh air. The staff were incredibly warm, friendly, and helpful. They were happy to spend time with me and gave great advice to help me make a decision. I was also very impressed with the installer that they used. Great people and service from start to finish! And I love my carpet!
6 months ago Thank you Gretchen for taking time to write such a wonderful review. Positive experiences is what we strive for and is the best path for future business. Enjoy your carpet and please let us know if we can help in the future.
1.0
11 months ago Their prices an be very high for some broadloom carpets. Their price for a 7x9 area rug (cut from Stanton broadloom carpet) was more than double the price from another local Stanton carpet dealer. When I inquired about the price difference to ask if there was a mistake with the quote, no one ever replied.
5.0
last year We replaced our carpet upstairs everywhere with engineered hardwoods to match our downstairs. I got five estimates and Jeff was the most responsive and helpful with a great price. I never like to go with the lowest, but they were extremely close and had better reviews. I am extremely glad I did. The install took 2.5 days, there were 3-6 guys at any given time here working. They were all extremely polite and even played with my kids and learned their names. Very very happy customer. Referred them to my neighbor two doors already. Jeff Parker makes sure you are taken care of and happy. I was a difficult person to work with, very inpatient during install process, he was always extremely responsive and concerned even when I was just jumping the gun. There are messes during the install, like the glue they used, and I just needed to wait for them to finish and get to the clean up phase for everything to be taken care of. They left it like they found it...maybe a little cleaner, did I mention I have a 4 and 5 year old?
5.0
last year Love the selection & the people who work thar who helped me pick out tile for my home. Tha you guys!!!
5.0
last year Great staff with friendly service and competitive prices. Catherine was helpful with planning and design. Would recommend for your flooring and tile needs.
last year Thank you Ryan. We enjoyed helping you with the update to your home, and are waiting for those pictures. Thank you Tricia
5.0
last year My boyfriend and I worked with Catherine to get some new tile for our kitchen. It’s absolutely gorgeous, the prices were incredibly competitive, and she was a pleasure to work with!
last year Thank you Katie- Please send us pictures of the new kitchen tile. We love seeing finished projects. Hope to work with you again . Tricia
5.0
last year I recently got my floors redone and new tile in my master bathroom. The staff was very helpful, prices were very reasonable. The workers were very prompt and clean. Overall very pleased with the work and staff. I would use them again and suggest them to any of my family or friends.
last year Thank you Claudia. Please send pictures when you are totally finished as I would love to see them. Please call us again if you find a new project! Tricia
5.0
last year Tricia, Jeff, and everyone at Preferred Flooring worked very hard to help us with our remodeling project. The kitchen tile, new carpet,and hardwood look fantastic. We'll come back to them for our next project as well. Thanks Again guys
last year Martha- I am so glad you picked us for your update to your home. We enjoyed working with you and seeing your vision come to light. Can't wait for the next project.Thanks again for the business!!!
5.0
last year Jeff was absolutely amazing!! He took the time to help me pick the perfect carpet for our new home. He was able articulate what I wanted and then provide me the best color option. We could not be happier with the carpet choice!! Jeff even followed up today to ensure that we were completely satisfied with the install and most of all the quality and color of the carpet after install!! Thank you, Jeff!!! Tammy C.
last year Tammy- Jeff is amazing, and I am so glad he could help you find the perfect carpet! Hope to see you back soon. Tricia
5.0
last year Preferred has partnered with us twice in the past three years on two home bathroom remodels we have done. We have been very happy with both their tile and carpet, and with the workmanship of the crews who have installed them. And, we found their pricing competitive. The store staff are knowledgeable, helpful, and have a keen eye for design. Highly recommended.
last year Tom- it was such a pleasure to be able to work with your family again. Your new bathroom is beautiful, and I am sure the new bedroom carpet just completes the whole area. Take care and hope to see you in the not so distant future. Regards, Tricia
5.0
last year Have worked with Prefered Flooring for many years on multiple projects and there work is always excellent!!
last year Thank you Tim- We look forward to helping you with your next project.
5.0
last year I'm a designer, and I have worked with Preferred since 2006. They are friendly, accommodating, knowledgeable, and have over 25 years experience. I have used them countless times and highly recommend them.
last year Thank you Jennifer- we can't wait to see what we will be working on next with you!!
3.0
last year This customer did not leave a comment.
5.0
last year Great experience with Jeff Armstrong and team! We just had our master carpet replaced. Great prices and quick service.
5.0
last year Prompt estimate and a seamless install. Would work with Preferred again
5.0
last year I’ve used the retail and installation services from Preferred Flooring for three projects over the last 1.5 Years. For my personal new construction home, they provided hardwood flooring on all living, kitchen, dining, bedroom and basement floors; marble and porcelain flooring in the bathrooms; custom tiling in the showers; and tile and stone backsplashes in the kitchens and kitchenettes. The result is stunning and the installation was flawless and completed on time. Followingthat positive experience with Preferred Flooring, I had them install luxury vinyl flooring (wood laminate) in an investment townhouse. I needed that job completed quickly before the tenant moved in, and Tricia and her team worked with me to make it happen. I also had Preferred Flooring install new bathroom floors in another townhome and the price, product and installation exceeded expectations there, as well. I plan to use Preferred Flooring for future investment properties and I highly recommend them.
5.0
last year Wonderful experience! Great staff with a lot of knowledge, reasonable prices, and excellent finished product. :)
5.0
last year We bought a new house that had Shaw engineered hardwood floors in some areas and carpeting in other areas. Our daughter has allergies so we needed to get rid of the carpeting. We found Preferring Flooring on the Shaw Website. Preferred Flooring did a great job. First, Shaw is a little weird because they don't offer the same products to the consumer market that they offer to new home builders. Preferred Flooring found us the equivalent Shaw engineered hardwood that matched perfectly. Second, they did a great job installing the floors including removing the carpeting from the stairs and installing and staining the stair treads to match the Shaw engineered hardwood. Third, they gave us a reasonable price and came in on budget. We also had them do a little tile work in the master bath, which turned out great. Their salesman Jeff Parker is great to work with as are their installation crews. We highly recommend Preferring Flooring and would absolutely use them again.
4.0
2 years ago Great prices but you have to pay for shipping - but lots of great tiles
5.0
2 years ago We were referred to Preferred Flooring by a dear friend (we are Godparents to his youngest daughter) who is also an excellent general contractor with many years experience. Preferred has done all the wall tile work in our remodeled kitchen, installed hardwoods down a hallway previously carpeted and I would challenge anyone to see any difference between the new and the existing to which it was joined. They consulted and gave us great advice on new tile floors in all three bathroom remodels done over a 5 year span...outstanding job in all aspects. They also replaced our carpet throughout our home 5 years ago. Again, a great job. They are great folks with whom to work. I could not be happier with all their advice and in their accomplishing everything in a professional manner.
5.0
3 years ago Clean, well lit and well stocked showroom. Knowledgeable and timely staff with great follow up and recommendations. Installers were quick, thorough and professional
5.0
3 years ago Very pleased.... "We had two separate jobs, both were completed in a short period of time and look great. The installation crew was very professional and did an excellent job while working on some unexpected problems. Tkank you, we are very pleased......"
5.0
3 years ago Outstanding service and professional staff. "Preferred Flooring replaced our carpet in three bedrooms this past month. Kim and Tricia provided great advice and options and the installation led by Carlos went very smoothly. Prompt, courteous, reasonable and professional! We could not have asked for more."
3 years ago " Thank you Bob. We are looking forward to the Kitchen project coming up.Talk to you soon.Tricia "
3.0
3 years ago Good service with 25 years installation of tile with Betts Designs LLC . I Can say the service is great .
5.0
3 years ago Very easy to work with and high quality "I met with Kim numerous times (there are 2 and they are both great) and we hammered out some ideas and cost estimates for tiling a bathroom and shower and carpeting our complete upstairs (1800sq ft.). The ideas came to fruition, the numbers were perfect and everything was installed with perfection. We were very happy with all aspects of each job. Well done."
3.0
3 years ago Told us they could install on the 6th. Called us later to say the carpet was out of stock. Made us wait 3 weeks until the 24th to install. In emails back and forth regarding my carpet they were constantly wrong, misquoting prices and referencing the wrong carpet even though I clarified it multiple times. Other than that the actual installation was fast and the work was done well.
3 years ago Cary, I am so sorry for the mixup with the dates. Please accept our apologies. I am glad that in the end, the installation went well and you are Happy. Thank you, Tricia
5.0
3 years ago Tile shower and floor of bathroom "Clean, neat and professional. Would highly recommend both Kim's."
5.0
3 years ago I have worked with Preferred Flooring twice now. New carpet 3 1/2 years ago and recently changing a room from carpet to wood flooring and refinishing wood floors. I found the entire experience painless. The women at Preferred flooring were easy to work with. We communicated not only in person but by email and phone. Kim Miller came to my house to measure, arriving when stated and wasting very little time getting her job done. The crews both carpet and wood floor guys were punctual and very professional, did a great job. I wish y'all could see my wood floors today, beautiful!!
3 years ago Thank you Mary Ann. We hope you enjoy your floors for many years to come,and we look forward to your next project. Thank you the opportunity to do business with you again. Take care, Tricia
3.0
4 years ago This customer did not leave a comment.
1.0
4 years ago Looked up their hours, drove across town to check them out. They had the open sign up, all the lights on, sign posted with their hours. Locked! Went next door for 20 min thinking, "Maybe they're in the bathroom or something...". Went back, the door was still locked. So I decided to call, no answer. What a waste of time. Try being open during your posted hours of operation and if you leave, take down your open sign.
5.0
4 years ago I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
4 years ago Thank you Jason. We will look forward to working with you on your next project. Tricia
5.0
4 years ago Fantastic company I have used Preferred Flooring on several occasions from my business to my personal properties. They have always delivered quality work and service. I will continue to use them as the need arises for sure.
4 years ago " Thank you Jason, We enjoyed being able to work with you as you remodeled you home and business, and look forward to the next project.Tricia "
5.0
4 years ago Great service! They were great and worked hard to get the job finished before the holidays. Thank you Preferred Flooring!
4 years ago " Thank you Mary. I am glad we were able to finish up in a timely fashion for you.Take care,Tricia "
1.0
4 years ago The worst treatment I have ever received at a business. Kim (an owner, I think - short blonde hair), seems to have a tremendously large chip on her shoulder and her rude treatment pushed me - a serious customer who went in intending to buy after picking out flooring - right out the door. Rude, snarky, horrible.
5.0
4 years ago I would like to sincerely apologize, to Firstname Lastname, it was never my intent to be rude, snarky, horrible. I am sorry we do not lend out samples to every shopper that comes in our showroom. I offered to order in samples for you, at a cost, that we as a business incurs, but if you did end up purchasing through us we would credit the cost back to you. I offered several times as a service, we would bring the samples to you , at your convenience, and measure the areas you wanted done, to give you a turn key price on your project. We offer in home free estimates, to all our customers.
1.0
4 years ago The worst treatment I have ever received at a business. Kim (an owner, I think - short blonde hair), seems to have a tremendously large chip on her shoulder and her rude treatment pushed me - a serious customer who went in intending to buy after picking out flooring - right out the door. Rude, snarky, horrible. PS "Mark F"'s response to someone else's negative review sounds a lot more like a defensive person associated with a business than a regular customer.
1.0
4 years ago I found preferred flooring by accident on Saturday evening and went back shopping for new flooring. I was greeted by someone who seemed to be interested in helping us pick out flooring. We went in interested in a bamboo product which we were steered away from. We did find a product that we liked even more. We then settled on a color and told them we would think on it and be in touch. We researched the product and returned to the store decided to have preferred flooring come out to measure the house. We had at this time been in the store 3 times. We gave information to the sales person on a Friday and she said someone would be in touch with us on Monday to schedule a measure of the house. Indeed someone did call on Monday it was the same person. She called me to inform me that the owners had no interest in coming to my house to measure it was to far to go. My house is 22 miles from their door. I do not feel that 22 miles is too far to go far a $16000.00 cash project but I guess that they have so much money and business that they can pick and choose what ever they wish to do. I would never recommend preferred flooring to anyone and recommend you look for someone interested in the customer
5.0
4 years ago Kim and Trish did a great job! They both came out to measure our third floor for carpeting and they were spot on...not a lot of extra carpeting and the carpet installers were professional and they cleaned up after the job was done. I would definitely recommend preferred flooring....they know what they are doing and they get the job done right!!
5.0
4 years ago Catherine helped me pick out some beautiful wood floors and the installers came and put them in...very impressed! ! Highly recommended! !!
5.0
4 years ago We recently built a house and had a wonderful experience working with Tricia and Kim. They helped us select beautiful tile for our kitchen, baths, fireplace and laundry room. Our budget was respected, and we were shown numerous options. We also had them install hardwood flooring throughout the house. We love it all and had the best time working with this company. We could not be happier. Friends and family have given us so many compliments on the tile and flooring. It all came together with Kim and Tricia's expert advice. Highly recommend!!
5.0
4 years ago We have been working with a number of contractors (plumbers, painters, drywall, bathroom installers, kitchen) Kim at Preferred Flooring was head and shoulders above the others. She listened, understood, made suggestions and completed our project as scheduled. Everyone at PF was professional, courteous, clean and did their job well. Kim gave us a quality product within a strict budget. With her help we changed the original direction of laminate floor to 5" hand scraped engineered hardwood. We couldn't be happier. The end result is beyond our expectation. The installation crew was on time, worked hard and left the house clean. .
5.0
5 years ago Great experience. They had good inventory to choose from. We had two estimates to put wood floor in our office. they did the job at less than half the price. Their office was professional and kept us informed of job status. On the day of the job they arrived on time, did outstanding work, were professional and cleaned up all sign of their work. We are delighted with our beautiful floors.
5.0
5 years ago Preferred installed carpet in my parents home and did a fantastic job. They were more than pleased. The one other reviewer that blasted this establishment is just a sourpuss. Tricia and Catherine are top notch at their game and I would recommend this store to anyone who is looking at flooring. They can do carpet, wood, tile, whatever it is you need in flooring they can do it. A "bad job" "horrible customer service" and "hidden fees" is not in their DNA. The reviewer needs to realize that restocking fees on materials is part of any business. Note to the reviewer...It may serve you well in the future to do a more precise measurement therefore minimizing the possibility of having to return unneeded material thus paying a restocking fee. If you need flooring, you would be WELL served to patronize this fine establishment
5.0
5 years ago We just built a house using Preferred Flooring for our kitchen, baths, fireplace and laundry room tile. They also installed our hardwood flooring throughout the house. We had a wonderful experience working with Kim and Tricia. Their expert guidance helped us pull together a beautiful home. We love everything and could not be happier! They respected our budget and gave us many options. Highly recommend!!
5.0
5 years ago A neighbor referred us to Preferred Flooring, and we are so grateful for the lead and for the work that was done for us! Trish and Kim, the owners, were patient and helpful and their carpet installers were professional and thorough. Trish and Kim came out together to measure our rooms. It was over 6 months later that I contacted them to order the carpet, though. In the meantime I had changed my mind on several things. I decided to put wood flooring down instead of replacing carpet in our downstairs Living Room (we used the same folks who had done the rest of our downstairs wood a few years back), and to NOT replace the carpet on our stairs (we pulled off the carpet and refinished the existing wood). I thought Trish and Kim might be put out by my delay and changes, but they were accommodating and reworked our estimate. The installers for Preferred Flooring installed carpet in four bedrooms, a long hallway, and the Bonus room above the garage, and the stairway attached to the Bonus room. They were careful with our furniture, as they moved it during installation, and perfectionists with the finished product. We couldn't be happier with our new carpets! Thank you! Thank You!
5.0
5 years ago Kim and Trish did a great job! They both came out to measure our third floor for carpeting and they were spot on...not a lot of extra carpeting and the carpet installers were professional and they cleaned up after the job was done. I would definitely recommend preferred flooring....they know what they are doing and they get the job done right!!
1.0
5 years ago I found preferred flooring by accident on Saturday evening and went back shopping for new flooring. I was greeted by someone who seemed to be interested in helping us pick out flooring. We went in interested in a bamboo product which we were steered away from. We did find a product that we liked even more. We then settled on a color and told them we would think on it and be in touch. We researched the product and returned to the store decided to have preferred flooring come out to measure the house. We had at this time been in the store 3 times. We gave information to the sales person on a Friday and she said someone would be in touch with us on Monday to schedule a measure of the house. Indeed someone did call on Monday it was the same person. She called me to inform me that the owners had no interest in coming to my house to measure it was to far to go. My house is 22 miles from their door. I do not feel that 22 miles is too far to go far a $16000.00 cash project but I guess that they have so much money and business that they can pick and choose what ever they wish to do. I would never recommend preferred flooring to anyone and recommend you look for someone interested in the customer
5.0
5 years ago We've used Preferred Flooring for multiple projects in both our own home and 2nd home for many years. We've always found them to be helpful and knowledgable in finding the best material and design to fit our needs. Their installers arrive on schedule and go above and beyond to assure a good finished product. We highly recommend, and will continue to use, Preferred Flooring because of their variety of selection, reasonable cost, commitment to customer service, and excellent interior design contributions.
1.0
6 years ago HORRIBLE EXPERIENCE!!! HIDDEN FEES & POOR CUSTOMER SERVICE!!!! I was introduced to Preferred Flooring through my flooring distributor, Horizon, when the other merchant I was working with wasn't able to complete my order due to credit card machine issues. Preferred only won my business to 'fulfill the order' as Horizon delivered my flooring and is my point of contact. Two weeks after ordering the materials I returned (3) sealed boxes back to the Horizon Distribution Center. Horizon offered to coordinate the refund with Preferred Flooring on my behalf. Yesterday, I got an email from Tricia Burchette saying I would be mailed a check for my refund; minus a $50 re-stocking fee. I explained to her that I never agreed to or was informed about a re-stocking policy at the time of purchase and that I personally drove the boxes of wood back to the Distribution Center myself. After exchanging several emails; Tricia admitted to being the owner of the business and refused to waive the 'administrative fee'. Preferred Flooring preys on the fact that in ALL flooring jobs, it is recommended to buy at least 10% extra. Most all other companies in the area that sell flooring DO NOT have re-stocking fees for this reason. Had I have been made aware of this policy, I would have found another company to 'fulfill my order'. PLEASE BE CAUTIOUS OF THIS LOCAL BUSINESS - THEY TAKE ADVANTAGE OF THEIR CUSTOMERS, CHANGE THEIR POLICIES, and DO NOT PROVIDE ANY POST-SALE CUSTOMER SERVICE!
5.0
6 years ago Had a great experience with Preferred Flooring. They worked with Kitchen and Bath to do our floors and backsplash last year. Because of allergies, wanted to extend the same flooring from kitchen/dining room throughout house. Called a national chain first to come out and give us a quote. Their price was good, but they couldn't match the existing floor, saying "the manufacturer doesn't make it any more." So, off we went to Preferred. They had access to the matching wood. They came out, measured and sent us a quote, beating the national chain. A couple of weeks later, we have excellent wood floors. The entire experience was outstanding.
1.0
6 years ago HORRIBLE EXPERIENCE!!! HIDDEN FEES & POOR CUSTOMER SERVICE!!!! I was introduced to Preferred Flooring through my flooring distributor, Horizon, when the other merchant I was working with wasn't able to complete my order due to credit card machine issues. Preferred only won my business to 'fulfill the order' as Horizon delivered my flooring and is my point of contact. Two weeks after ordering the materials I returned (3) sealed boxes back to the Horizon Distribution Center. Horizon offered to coordinate the refund with Preferred Flooring on my behalf. Yesterday, I got an email from Tricia Burchette saying I would be mailed a check for my refund; minus a $50 re-stocking fee. I explained to her that I never agreed to or was informed about a re-stocking policy at the time of purchase and that I personally drove the boxes of wood back to the Distribution Center myself. After exchanging several emails; Tricia admitted to being the owner of the business and refused to waive the 'administrative fee'. Preferred Flooring preys on the fact that in ALL flooring jobs, it is recommended to buy at least 10% extra. Most all other companies in the area that sell flooring DO NOT have re-stocking fees for this reason. Had I have been made aware of this policy, I would have found another company to 'fulfill my order'. PLEASE BE CAUTIOUS OF THIS LOCAL BUSINESS - THEY TAKE ADVANTAGE OF THEIR CUSTOMERS, CHANGE THEIR POLICIES, and DO NOT PROVIDE ANY POST-SALE CUSTOMER SERVICE!
2.0
6 years ago If a defect is a “latent” defect, hidden or not readily discoverable, in NC, there is a statute of limitations of three years (and not limited to the one year warranty). We simply sought $550 for removal/replacement of leaking shower floor, and repair of the compromised membrane. Original tile work included "pull pans and waterproofing" for each shower. We had to sign this to get the $. ...,do hereby release, acquit and forever discharge Simply Carpet, Inc. d/b/a Preferred Flooring and its owners, ...from any and all claims, actions,... related to any and all tile work performed... . Also, for the consideration recited above, Releasors further agree to not contact the Releasees,.... It is understood and agreed that this settlement is the compromise of a disputed claim, that the payment made is not to be construed as an admission of liability on the part of the party or parties hereby released, that the one-year Preferred Flooring Warranty has expired, and that said Releasees deny liability therefor and intend merely to avoid litigation and buy their peace. WTG Preferred Flooring - this is your reputation....
5.0
6 years ago Preferred Flooring just completed replacing the flooring in our kitchen, back foyer and washroom with luxury vinyl 16" square tiles grouted. They also put in kitchen backsplash with ceramic tile and a special design over the cooktop. We received excellent design assistance, attentive service and the completed work is top quality. An added bonus was the neatness and cleanup of their crews!
5.0
7 years ago We went to Preferred Flooring seeking information on renovating our kitchen. Ultimately we decided to use them to do the flooring in the kitchen, back foyer and washroom as well as the backsplash behind the kitchen countertop. It was an absolute pleasure working with them as these two ladies came out themselves to measure and helped us coordinate our design and colors. Unexpectedly the floor installation turned into a two day process as the removal of the old floor was involved. After a call with questions, one of the ladies came and stayed a couple of hours while the crew removed the old floor. The next morning, the crew arrived early and worked until 8:30 pm installing the new flooring. Their work was neat and they were efficient in cleaning up. We were amazed at their work ethic. Two weeks later, another crew came to install our backsplash. Along with the ladies, my husband had worked out a backsplash design to put over the new cooktop. Before they started installing the backsplash, the design was laid out on the kitchen floor so we could see exactly how it would look and give approval. They did a beautiful job getting the backsplash done! Again, they did not leave until they made certain the countertop, floor and outside area where they cut the tile was clean. We are thankful for a job well done and for their extra effort to quality.
5.0
7 years ago Just finished up having Preferred Flooring do another great job for me. These ladies really have been a blessing. Originally I went to them to pick out some tile for a bathroom remodel. Not only was the tile they selected perfect but they assisted with the paint color selection and the bathroom and shower they did turned out awesome. Present day I wanted to redo my living room. So these were the first people that I contacted. They helped me pick out a great carpet but again I utilized their design experience to help with paint and trim selection. I could not be happier with the whole process. Their help and the quality of work they have done for me has been awesome.
5.0
7 years ago Our kitchen floor turned out great! We upgraded to tile and the job was completed in one day. The women that I worked with took the time to come to my house, meet with her at the show room, she went over the process with me prior to the day and the installers were very professional. All materials which were brought to complete the job were cleaned up/ disposed of and they even vacuumed my carpet adjacent to the new tile before they left. I now wish I could have my bathrooms and laundry room done as well!!!!
4.0
7 years ago We had hardwoods installed this week. I couldn't be happier! I love the way the floors make my home feel. The people at Preferred Flooring did a good job of answering all of my questions and came over 2 times to help us prepare for wood to be installed. The guys worked very hard to install my floors in a day. They did a great job and left the house very clean.
1.0
7 years ago Our wood floors were oversanded before stain because there was mositure in the wood. As the woods dried out the floors crowned (upside down cup - edges turned down). It has been two years and the floors are still crowned and the humidity level in the house is not the issue. Preferred Flooring refuses to admit to is their problem. We have had a reputable floooring contractor with 30 years experience confirm that the crowning of the floors is from oversanding and gave us a quote to repair for $4300. We will be filing a claim against preferred flooring in small claims court.