FLOOR DECOR, INC.

4.1
|
54 Reviews
Come see us at our retail location or let us come to you with our mobile showroom.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
FLOOR DECOR INC 955 W 9th St, Upland, CA 91786-4543 909-920-5383 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.1
|
54 Reviews

Reviews


3.0
5 days ago The company was referred to me through my insurance and offered an excellent price on an additional bathroom to be floored. When the installers came they did not have all the necessary tools. I had to provide them with a plastic bag for the toilet removal, a mat so they did not dirty the carpet, a towel that was asked for and I provided for them and in addition used one of my personal towels without asking me and attempted to return it to me out of the toilet. Also, I had to clean up behind them. When I called to inform them about the performance of the installers, I was met with "They will be spoken with". So either hide your towels or remind them to have workers to bring one and be prepared to clean up after them, as well.
5.0
3 weeks ago Excellent company to have all your flooring needs met! Whether it’s carpet, tile or any other types of flooring they go out of their way to do the BEST work they can do! Great service!
5.0
3 weeks ago Excellent service. I was very happy with the outcome of my purchase.
5.0
3 weeks ago amazing service and very responsible. great with working with customers and great product.
5.0
last month We've used floor and decor now for 4 different projects. We've had laminate installed downstairs, tile, laminate and risers on stairs and carpet upstairs. Each project was done in timely manner. The projects were well priced and lower than other companies for the same product. We've dealt with 2 different sales reps and both have been quick with price quotes and scheduling and installation. The house has never looked better. We did have a small issue with the stairs that needed repairing a few months after installation but it was fixed without any guff after some scheduling timing. Ken our 2nd sales rep was great and quick to answer all texts and calls. The installers, also, left the projects clean.
5.0
2 months ago I'd been taking my time re-doing our master bath tile and updating living room and bedroom. Visited 10 to twelve flooring places, lots of people trying to up-sell all kinds of add-ons and junk, and felt confused and exhausted with holidays, job, kids. Ready to give up. Finally, came to showroom, spoke with Simone (?) who helped me select tile and laminate and in no time at all, my contractor came and finalized the deal (at a good price) and did the install. Master bath now has awesome green polished tile and living room and bedroom have beige laminate from Republic. No fuss to select and schedule, no install headaches, confusion/exhaustion gone. Thanks, Floor Decor and thanks, Simone.
1.0
3 months ago Found the floor I wanted at a good price. Paid just under $1500 for 37 boxed. My contractor installed the floor a week later and found that one of the boxes was damaged. (Looks like it was hit with a forklift). I came back to see if I could get the 5 damaged pieces replaced, but they refused to replace because I had to return broken pieces within "48 hours". I guess I had to inspect a ton of material piece by piece with two days of purchase. TERRIBLE CUSTOMER SERVICE BY FRONT DESK. THEY DON'T STAND BY THEIR MATERIAL. GO SOMEWHERE ELSE. THERE ARE TONS OF OTHER PLACED IN THIS AREA. I never received / "picked up" a refund. Anyway, keep your refund/ pieces. Or Give them to the lady at your front counter.
2 months ago Hi Abel, I'm sorry that you had this experience. As we have discussed offline, this is not our policy and I would be happy to make this right. I have provided you with my cell phone number and you can call me anytime and I will take care of this. Again, I apologize. Hi Abel, I'm glad you were able to come in and pick up your refund. Please don't hesitate to call if there is anything else I can do.
1.0
3 months ago Found the floor I wanted at a good price. Paid just under $1500 for 37 boxed. My contractor installed the floor a week later and found that one of the boxes was damaged. (Looks like it was hit with a forklift). I came back to see if I could get the 5 damaged pieces replaced, but they refused to replace because I had to return broken pieces within "48 hours". I guess I had to inspect a ton of material piece by piece with two days of purchase. TERRIBLE CUSTOMER SERVICE BY FRONT DESK. THEY DON'T STAND BY THEIR MATERIAL. GO SOMEWHERE ELSE. THERE ARE TONS OF OTHER PLACED IN THIS AREA. Yes, FLOOR DECOR in Upland. See pic of invoice
3 months ago Hi Abel, I'm sorry that you had this experience. As we have discussed, this is not our policy and I would be happy to make this right. I have provided you with my cell phone number and you can call me anytime and I will take care of this.
1.0
3 months ago Found the floor I wanted at a good price. Paid just under $1500 for 37 boxed. My contractor installed the floor a week later and found that one of the boxes was...
1.0
3 months ago Found the floor I wanted at a good price. Paid just under $1500 for 37 boxed. My contractor installed the floor a week later and found that one of the boxes was damaged. (Looks like it was hit with a forklift). I came back to see if I could get the 5 damaged pieces replaced, but they refused to replace because I had to return broken pieces within "48 hours". I guess I had to inspect a ton of material piece by piece with two days of purchase. TERRIBLE CUSTOMER SERVICE BY FRONT DESK. THEY DON'T STAND BY THEIR MATERIAL. GO SOMEWHERE ELSE. THERE ARE TONS OF OTHER PLACED IN THIS AREA. I never received / "picked up" a refund. Anyway, keep your refund/ pieces. Or Give them to the lady at your front counter.
2 months ago Hi Abel, I'm sorry that you had this experience. As we have discussed offline, this is not our policy and I would be happy to make this right. I have provided you with my cell phone number and you can call me anytime and I will take care of this. Again, I apologize. Hi Abel, I'm glad you were able to come in and pick up your refund. Please don't hesitate to call if there is anything else I can do.
5.0
4 months ago Love the variety, prices, and product's
4 months ago Thank you! We are so glad you enjoyed shopping with us!
5.0
4 months ago Their service is awesome great service I'm very happy
4 months ago Thank you Oscar. We are so glad you are happy and enjoyed our service.
5.0
4 months ago They have a wide selection of flooring to choose from. We are very pleased with the Shaw Luxuary Vinyl that we had installed. It looks like real wood and is easy to maintain. The staff at Floor Decor Inc were very patient, polite, and helpful. Their installers, Edgar and Luis, did an excellent job of installing our floors and they cleaned up daily. They were also polite.
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago We had Jerry come ovr to measure for replacing our whole house with a luxury vinyl. He couldn't hav been more patient and was able 2 answer all our questions. He ordered more sample colors when we asked for more options. We received them promptly. Perfectly smooth home visit. We felt his sincerity right away. We had Danny and Frank hired 2 install the flooring (Danny O'Dell Covering) as they came highly recommended from Jerry. They are by far exceptional! They are willing and able 2 make u happy. They called 2 inform us they were coming, showed up on time and were very responsible with our possessions. Also, made sure they left the areas clean. Very impressed. Highly recommend these professionals.
5.0
6 months ago Took a great deal of time researching all kinds of options to have my entire house done in laminate flooring. Met all kinds of "interesting" people trying to upsell, continually adding fees to a given quote, and not being clear or direct about what was included. Sigh. Huge variety in quality of materials and samples. Some really shoddy stuff out there. Decided to go through Costco home services. I knew they would carefully vet the local contractors who did the work. Jerry came out to the house for a consult. He was on time and thoroughly prepared and professional. He presented clearly the given quote and listened well to all my concerns. When it came to my choosing the Costco arrangement for financing, he was incredibly patient as I had placed a fraud alert on my credit background. There was a snafu in getting that straightened out with the credit reporting company so that Costco could approve the financing. He didn't leave until everything could be completed! Jerry responded quickly and efficiently to all my inquiries regarding the ordering of the materials and timing of the actual start date. He didn't "disappear" once the order was finalized. He kept me informed all the way along the process to completion. The crew (including José) was simply phenomenal. Had been worried about any delays, "surprises," and actual quality of execution. The entire crew were all gentlemen and extremely careful about my household belongings and very thoughtful in what state they left the house after finishing the workday. What also stunned me was the incredibly rapid way in which they completed the work. They did not "rush" but did incredibly fine, careful work. They cared about their work and took great pride in doing the job "right." They finished well before expected and tidied up their outside work space and garage area. It is s gorgeous floor and and I couldn't have been happier! If you have to have flooring done, no reservations in recommending this company. Rest assured, you will be extremely happy with their work and relieved that everything went so incredibly well! I certainly was!
1.0
7 months ago Dishonest installers came to our home make repairs to the floor they installed 6 months ago. After they started the repairs one worker said he was not paid for his previous work in our home! Fortunately I did not fall for this scam. I told the worker to consult Floor Decor for his payment. Even more surprising he made further attempts to defraud money by asking if I had already paid for the flooring because he was not fully paid for his prior work. We will NEVER use this company again because the Floor Decor workers behaved deceitfully!
5.0
9 months ago Thank You Floor Decor for our beautiful wood floors and tile backsplash. David was awesome at answering all of my questions, the installers were fast and polite, it looks beautiful.
1.0
11 months ago This customer did not leave a comment.
5.0
last year My experience with Floor Décor, Upland, was the best! From the salesperson, Tim H., who is very knowledgeable about floor products and went out of his way to make sure I had enough tile and hardwood product and the design that I wanted. I can't say enough about the beautiful craftsmanship, expertise, and attention to detail of Brent and his assistant, Allen. Brent went above the "call of duty" to make sure we were pleased with the outcome. I must add too, that all of the guys were very friendly, easy to talk to, and communicated with us about any concerns that they had or we had. I recommend Floor Décor highly!
5.0
last year The contractor I used to remodel my bathrooms referred me to Floor Decor Inc. Sam came to my house and measured the rooms. In the store, he showed me many options in different price ranges. I have been a homeowner for over thirty years, so I know sometimes the carpet does not look as good as it does in the store. This is the first time I have been amazed with my carpet purchase. The rooms look so big and luxurious now. The installers were great. They moved everything and made for a stress-free experience. I will use them again when I replace carpet in another bedroom.
5.0
last year I love my Floors, Dave Herman was so nice, friendly and helpful. He was there to assist and easy to get ahold of. Great communication. Definitely would use them again. Very good quality flooring.
5.0
last year Hats off to Floor Decor. We came into contact with them through Costco. My ground level tile floor continues to delight. The precision installation was fast - it was completed before the estimated time - an impressive achievement considering the old floor had complications including separate demolitions. Appliances and large items were moved and returned without additional cost. Other flooring stores charge extra for this service as well as complete baseboard replacement. Tim Helton, the salesman from Floor Decor, was professional and kind, answering my inquiries (phone and text) without delay or deception. He brought tile samples to our home and personally checked up on the work as it progressed. We visited the store three times while deciding what tile to use, and each time Jose gave us knowledgeable assistance. The installation crew was polite, eager to please, and expert with their craft, easing the necessary upheaval of our normal routines with open, friendly personalities. Quick to help too. A small problem with an uneven tile edge was corrected the following day by Mario. I'm happy to recommend Floor Decor.
5.0
last year This customer did not leave a comment.
5.0
last year Dealt with the owner Sam himself the first time we went there and he worked hard to get us the best deal possible. Would really recommend this place. Staff were also friendly and Sam would deal directly with us even after the sale. Prices were great.
5.0
last year We were in a "jam" and Dave went our to his way to help us out but also offer some fantastic customer service. His experience and expertise saved us some additional headaches with another tile distributor. He was indispensable and we were extremely happy with the final product. Our floors are beautiful and we will go back for any flooring purchase only to Floor Décor. Thank you very much Dave.
5.0
last year Dave and his crew are true professionals. They take pride in their workmanship and the end results will show it. They are very punctual and do as promised. If Dave says they will be there at 8:00am to start, they will be arrive at 7:59am. I am a repeat customer and I will use them again. You will be totally satisfied.
5.0
last year I had them install floor in my living room and two hallways. The laminate I chose was high quality and reasonably priced. The installers were professional and courteous. The install was beautifully done and best of all after all it was all done in one day! I have to say, the workers were very neat and picked up all their stuff leaving it immaculate. I would recommend them to ANYONE and EVERYONE!!! A true 5 star!!!
5.0
2 years ago Taxes can be a good thing from time to time. With my Tax refund I received this year I decided it was time to upgrade my Kitchen. I checked around a few places but decided on Floor Decor. They came out gave me an estimate and was very thorough in what they would be able to do. I went and bought a new kitchen sink on my own. The installer came up and made his template and used the instructions from the sink that I bought so that he would have an accurate measurements etc. The installer called and scheduled a time that worked on my schedule and came out on time and was able to complete my job in 1 day. I was extremely satisfied to come home to a brand new kitchen. I then called my plumber to do the rest of the hookups for the sink and was back up and running in a few hours. This all happened to be on a Friday and I had no issues. I was able to use my new kitchen and sink all weekend without any issues. Very Satisfied and would recommend to future customers.
5.0
2 years ago I've used Floor Decor in Upland on 2 occasions. First was installation of laminate downstairs. I fell in love. Brent and his crew installed it within the quoted time. I decided to give them a call for my next job. New tile in 3 bathrooms, a new tiled entryway, laminated stairs and upstairs hallway. I called and made an appointment with Tim. He arrived on time and had the tile sample colors I requested. Tim even went outside the traditional and brought a surprisingly different tile. I loved it and went with it. He was very helpful with his ideas and did all the measurements. I decided to go with Floor Decor again. Brent and Alan were sent out to do this job. They were on time, extremely nice and polite and got to work. This was quite a bit larger of a job than my 1st install with them, but again Brent and his crew did a great job, again! It took a little longer than expected (only by one day). We didn't like the color grout in one bathroom and Brent happily restained it for us. It looks great now! I will definitely give Floor Decor in Upland a call again for my next job. Thanks to Tim, Brent, Alan and Alex!
1.0
2 years ago Things started out great but once the job actually started and they had your deposit things went all down hill! I would never have faith in this company and never recommend!. I can say so many things but, All I am going to say is the customer service was shameful, and insulting when THEY did a poor job of installing our stairs. The owner lied and did not refund the amount he told us he would refund (and this is only one of the several things that went wrong). EXTREMELY SLOW.
5.0
2 years ago Outstanding from start to finish. Tim is extremely knowledgeable and spent time going over the products so we could make the choice best suited to our home and lifestyle. It was a small job but that did not matter. We chose a waterproof laminate because of our pets and the flooring actually has exceeded our expectations! We will definitely use this company for our future flooring needs!
5.0
2 years ago We've used Floor Decor for the past 20 years. We always receive the best prices and best service. I highly recommend them for all your flooring needs.
5.0
2 years ago We've used Floor Decor for the past 20 years. We always get the best price and best customer service. I highly recommend Floor Decor for all your flooring needs.
2.0
2 years ago Wow, called ahead to ask to see some floor. Lady said no problem. Drove 20 minutes to get there and they closed up shop. Doors locked and lights out. Not spending my money here.
2 years ago We apologize for any misunderstanding. Our hours are Monday through Friday 8am to 5:30pm and Saturday 8am to 4:30pm. We are closed on Sundays. We are sorry that we missed you.
5.0
2 years ago My boyfriend and I just went to Floor Decor and we had the best experience ever. He was so helpful and informative. He help us find what we have been looking for. We where looking for tile that we saw on Pinterest. I highly recommend Floor decor. -MS West Covina
1.0
2 years ago My husband and I were shopping for nice carpets and one main thing my husband wanted was 10 inch padding. We found it at this place so we schedule for 2 rooms to be installed. We were happy with the carpet since it was what we wanted. A week later we're installing our cable and we want no wires showing so we have to go under the carpet, well! What do you know?? We have the same Old padding in the bedroom!! We call to tell them. The installer shows up at my door and I tell him wait my husband will be home in a couple mins. He leaves! We call them again and they say the installer was at our house to put in the padding. That was his jod to begin with. So they're reply was not "i'm sorry", but the padding was $80 we will give you $100 in a visa card. Wth!! All bad who knows how many people they've done this to.
3.0
2 years ago How are you supposed to contact a business when the phone rings directly to a message that says "The voice mail user is not set up, you may now hang up". Does anyone have a phone number that goes to a human being?
2 years ago Chris-I'm so sorry you had difficulty reaching us. Our number is 909-920-5383. I'm not sure what was going on with the lines when you called but we'd love to talk to you.
5.0
3 years ago I've had the pleasure of visiting Floor Decor many times over the last 15+ years, and every time I have gone, I have left happy knowing I have made the right purchase for a particular home project. Great staff, and great customer service.
5.0
3 years ago These guys are pros. This is about the third time I have used them and I am not disappointed. I could not be more happy with their workmanship. Floor Decor only hires the best installers. I would recommend them to anyone. But people might say they are not cheap, but their price is fair and it comes down to you get what you pay for. And I was looking for quality, professional , and I also got made in america... Great job guys, again fine work...
1.0
3 years ago Loved the store and the selection. Hate the installation that was done in my house last year. I had arguments with my installer, Jorge, when he didn't snap lines and began going crooked as he followed a non-square wall. I called the store and and spoke to Jose and he was not able to help because he was out doing estimates and intervened only by texting Jorge. Jorge finally, after hours of arguing, took up the crooked tile. The job was quoted 3 days but took 6.5, I have crooked/jagged lines where the tile meets the carpet, uneven tiles that are tripping hazards, and now I have holes in my grout everywhere. I should have complained and made them fix it then. I spent over $8K and hate the work but I hated the experience more. I cried for days and still shake my head in disgust almost daily. Do yourself a favor and find someone else to do your installation.
5.0
3 years ago Nice big store, very friendly & knowledgable staff. Denisa was very helpful! We ended up purchasing some shower pan tile that we had been looking for. Also took home a sample of some floor tile we may purchase as well for our new home. Great selection & cheap prices! We'll be back!!!
5.0
3 years ago This customer did not leave a comment.
3.0
3 years ago Not as many options as Anaya, but service is more attentive, informative and pleasant.
5.0
4 years ago We looked at many places over the course of a month before we found Floor Decor. They have a GREAT selection of tile at different price points. Sam was very professional and communicated well with us throughout the entire process. We have since had a few more contractors in our house since purchasing this tile and every one of them has remarked how beautiful the tile is. Honestly, we didn't find anything exactly like it anywhere else. They seem to have such a wide variety. We are very happy we found this place.
5.0
5 years ago This place is simply the Best! They are on what we call 'Tile Row'. Just to make sure I'm making the best possible decision, I've checked a few other places in the area, but I always come back to them. They have the Best service and they truly appreciate my business. I've been going to them now for more than 12 years, kitchen travetine tile backsplace, bathroom shower tile, the tile in the kitchen, hall and entry way. We had a water leak a few years ago and the insurancecompany wanted to get the tile elsewhere, I insisted that Floor Decor replace the tile that they had originally installed. I was told that I'd have to pay the extra cost, I agreed because I've never had a problem with their product or service and I wasn't going to start worrying with a new company. I just went and saw them on Saturday. We were looking to get ride of all the carpet in the house and replace it with a high quality laminate. I checked with a place on the way home from the office because they were at the freeway exit. I don't even know why I wasted my time. Floor Decor will be installing a beautiful product on Saturday. I'm so excited!!! I'm in the Service industry, therefore I always want to make sure my business is appreciated and my needs met. I've never been dissapointed with this company. Stop driving around to all the numerous tile stores and drop in to see the Floor Decor team, you'll be glad you did!!!
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
6 years ago My husband and I were looking for classy backsplash and floor kitchen tiles which we were told by a friend to shop around 9th Street in Upland lined with many tile and flooring warehouses and displays. We randomly stopped at 955 9th Street, looked around (so many selections to choose from). Jose approached us and assisted with what we were looking for and was so courteously knowledgeable of the products. He showed us different options of the backsplash and flooring tiles within our targeted budget without sacrificing on the quality. Their products, by the way, are of GREAT quality craftsmanship! We placed our orders and as promised, the tiles and backsplash were in the store for pick-up. Rick one of the owners was a great guy to talk to and helpful son, Tyler. Jose was superb helping us around with fabulous kitchen ideas! We are definitely coming back for our carpeting needs and future living room coverings! KUDOS TO FLOOR DECOR, INC. Thank you so much Jose! Ed & Ruby
1.0
6 years ago We needed tile and carpet in a house we had just purchased. We originally went to Floor Décor and met Jose. He was very helpful before he got our business. After that, it was a different story. We were quoted a timeframe of 1 week to do our job and it ended up almost taking 3 weeks. That would have been ok if we had received a quality job. But that wasn't the case. We went in several times to the store to look at samples and pick out materials. We heard from Jose and the owner of Floor Decor about how their tile guys (ie.Chris and Craig) have been doing tile for 15 years and they are the best. That is just not true. They are slow and not accurate. When we complained to the owner-we were told that we were just being "knit picky". Our tile was chipped, and the decorative border was crooked. We spent a lot of money and expected a quality job and that is not what we got. DO NOT HAVE TILE INSTALLED BY their workers, YOU WILL BE SORRY. We bought carpet through them and while the carpet is ok, the pad is also not very good quality(we bought the medium grade pad). The one positive thing I can say is the carpet installers that they contracted to install the carpet did a very good job and even cleaned up after themselves.
5.0
6 years ago We had a water leak in our upstairs bathroom. It ruined our tile in that bath and it also ruined the bedroom that was near the bath. Water dropped onto the first floor, causing damage to the family room and the stairs. I received a referral from a company that did the restoration to call Floor Decor. Dave came up that afternoon to give us an estimate to replace the tile and all of the carpet. I was impressed by his "straight talk", he didn't try to "sell me" what I didn't want or need. Though I already had a bid from a different carpet company, we choose Floor Decor based upon Dave, the carpet/pad we wanted, his knowledge of my existing carpet, and the bid price. I place the "price" on any item we buy for the home in the "last column", as the price is not an indicator of good value. Floor Decor's price saved us over $1900. The quality of the carpet is superior and the installation was very good. I recommend talking to Floor Decor before you have floor coverings installed. I place Floor Decor in "The Best" category.
5.0
7 years ago Floor Decor offers high quality products at the right price, with perfect service from start to finish! We worked with Mike to carpet the 2nd floor of our home, and the transaction was nothing less than flawless. He never pushed us into a particular product, but listened well to our needs. His carpetlayers were amazing. Their installation was superb and they left our home clean.