BAY VIEW FLOORING & DESIGN CENTER

4.9
|
301 Reviews
New 12,000 sq foot showroom! One of Northern Michigan's Largest Stocking flooring stores. Experienced staff. Check us out today!
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Bay View Flooring 67 Hwy US 31 South, Traverse City, MI 49685 231-947-6900 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.9
|
301 Reviews

Reviews


5.0
yesterday Wonderful experience with this company! I am working with several contractors on my kitchen and living room remodel and Bayview Flooring really stands alone! I HIGHLY recommend them for your flooring needs. Big shout out to Gary, Max, David, Larry, and Isaial, thank you so much for the great service and quality!
5.0
4 days ago Kevin and James were so friendly, considerate (kept their masks on the entire time), hardworking and did an awesome job installing our carpet. Thanks guys!
4 days ago Thank you for your business, Donna! We take everyone's safety seriously! We hope to see you again soon.
5.0
2 weeks ago I am sooo pleased with Jason Harris in sales and Paul Schaub for installation!! Jason was so patient and helpful, listening to my wishes and finding the exact product with the luxury vinyl flooring and granite tile! Paul was so great tying the existing floor to the additional new space and wonderful in his work! 5 plus stars! They came through despite all the COVID hiccups and building delays.
4 days ago Thank you for your business!
5.0
2 weeks ago Our experience with Bay View Flooring was excellent, from our sales person Cindy, to the wonderful installers who put in our carpet, Kevin and James. We are very happy with our carpet, and Kevin and James did an outstanding job. They were great to work with -- very efficient, professional, and friendly. Happy customers! P.S. They were also great with our too friendly dog who clearly thought they were her best friends. ;-)
2 weeks ago Thank you for your business!! We are definitely dog people around here :)
5.0
3 weeks ago Ben and Tom installed our carpet, and they did a wonderful job. Loving our new carpet from Bay View!
3 weeks ago Thank you for your business, Maggie! We hope you enjoy your carpet for years to come!
5.0
last month Installers Paul and Lucas were extremely courteous, professional and quick! I like that they arrived in a nice company van instead of a sketchy beat up Scooby Doo van. Would like to give a kudos also to my salesman Jason. He was always knowledgable and patient answering my questions. Shop around and you'll see that they have great pricing. I highly recommend this company!
last month Thank you for your business, Natalie! We appreciate you!
4.0
last month We chose to go with Bayview flooring after shopping the area because a rug that we liked could be at the store in approximately 2 weeks. The sales rep went into his office to find this out. We called the third time today (2 MONTHS) later to find that it had arrived 6 days ago. We were in TC last week and had we gotten a call could have picked it up and saved an hour long trip.PS.. Learned to never give full payment as they requested, they had our $900 for 2 months. I am editing this previous post and give credit to Tim the owner for calling to apologize for this experience. He made no excuses and honestly wanted to make things right. Even came up with a way to possibly fix the delay, kudos to the owner!
last month Thank you Lisa, we are glad we could make it right for you! Sorry for the delays you had to deal with. We appreciate your business.
5.0
last month Kevin & James - what can I say. We had 700 square feet of 1980s ceramic, covering thin set and durarock with a million nails in it. They spent day after day ripping that up while keeping the place as clean as possible. They then did a masterful job installing DuChateau engineered hardwood in all our common areas and new carpet throughout the bedrooms and on our stairs. It's a new house - absolutely amazing work. We were also gone for most of the project and I knew we could trust them each day in our house working on their own. Professionals, gentleman, craftsman. Can't thank them enough. Best going. Thanks guys. Overwhelmed by the job, in the best way.
last month A business owner couldn't think of a better review, thank you so much! We appreciate you letting us into your home and value your business. Kevin and James are wonderful at what they do!
5.0
last month Terrible experience - that's how my previous review started. Then the service manager got a hold of me, followed up by the owner. All questions answered and I'm a happy camper. Now, I just have to complete the installation...
last month Thank you for your business, Tom!
5.0
last month Bay View Flooring has a great selection and friendly staff. Tom Saunders recently finished a tough shower floor tile install and did a fantastic job! He is professional, on time arrivals and finished in a timely manner. His experience shows. Highly recommend him if you need tile installed.
last month Thank you for your business, Carol! I am so glad that you are pleased with the experience you had! Tom is awesome :)
5.0
last month We were so lucky to go to Bay View Flooring and Design Center They at Bay View are lucky to have Ben and Tom. . Jodie is the lady to talk to! She can give you chapter and verse about rugs, laminate and timing. If you are looking for a couple of perfectionist to do your floors, have I got a recommendation of the 2 best workers I have ever seen. Ben & Tom worked so hard making our floors in our living room beautiful! It took two days to get the floors evened out so they could put the laminate down. I am so impressed with their work ethic and dedication. They took the time to look at all the details, including Ben going around all the quarter round had all the nail heads covered with white silicone. Tom made so many trips around the room making sure all the wavy spots were covered with a kind of hardener. The laminate is so tight you couldn't get an eyelash between the panels. I am hoping next year we will be able to get our bedrooms done as well and you can be sure we will be calling on Jodie, Ben and Tom. Bless you all for all your hard work! Lilly and Tim
last month Tim, thank you so much for your thoughtful review. We truly appreciate clients like you and are so pleased that you have had a great experience! Jodie, Ben and Tom are great assets to the team!
5.0
last month I worked with Robin on picking out the perfect backsplash, and she was very helpful in guiding my wife and I through different options. Sam came to install and did an excellent job! We are very pleased and will use them again for future projects.
last month Thank you for your business, Anthony! We are thrilled to hear that you are happy with the results!
5.0
last month Cindy was excellent in helping us select carpet and getting the job set up. Kevin and James were also excellent on the install.....professional, courteous, well organized. Just really nice people all around and we are very happy with the finished product.
last month Thank you for your business, Ross!
5.0
last month We had a great experience with Bay View Flooring. Team Ben and Tom along with Cindy did a great job with our carpet choice and installation. Jennifer
last month Thank you for your review and choosing Bay View Flooring! Ben, Tom & Cindy are excellent at what they do! We hope you enjoy your carpet for many years to come.
5.0
2 months ago We are truly blessed to have been able to work with the team at Bayview Flooring! Jean was extremely helpful, came out to our house to help with design and made sure every detail was covered! The install team, David and Josh were great too! I would recommend using Jean, David and Josh to everyone - and our project turned out beautifully! Thank you!
2 months ago Kim, thank you so much for your business and great review! We have the best team mates here, we are happy you had such a great experience and look forward to seeing you soon.
5.0
3 months ago Thank you.. thank you. From the moment we visited the store we were pleased. Robin is fantastic to work with. She is friendly and very knowledgeable. She helped us choose our new flooring and set up the times for measuring and install. There were no delays & each date was met as we were told. The person who came & measured gave my husband accurate information of what we could expect & what was expected from us. Larry and Bubba, the flooring installers were fantastic. My husband said they were courteous and professional. They went over and above what we expected. I saw the finished work and couldn’t be happier with the job they did. The rooms look fabulous! Kudos to them for making the shabby rooms look so good! I have had previous flooring work done but Bay View Flooring receives an A+++ from us. I have already told several friends to check you out and this is the place I will go for all my flooring needs. Thank you to all of you!! Job well done!!! Carol McIntosh-Lieffers Paul Lieffers
2 months ago Carol, thank you for your business! We aim for stellar customer service and the most beautiful floors possible, thank you for choosing us! We hope to see you again soon.
5.0
3 months ago Our sales rep (Kristina) was very helpful and knowledgable. Our install guys did a great job too! (Kevin and James) I think. I lost the cards. Thanks All.
3 months ago Thank you for your business! We appreciate it
5.0
3 months ago Paul and Luke did a great job replacing my kitchen floor. Very professional, courteous and funny to listen to. New floor looks amazing. Thanks again guys.
3 months ago We are so happy that you love your floors! Paul and Luke are the dream team :) Thanks for your business!
5.0
3 months ago Bay View, installation crew of Kevin and James was phenomenal. Great job on our floors and our stairs. Great job and easy to work with. I will absolutely ask for them in the future.
3 months ago Thank you for your business, Patrick! Enjoy your new floors :)
5.0
3 months ago Jody was extremely helpful and knowledgeable in helping us pick out the right flooring for us in our budget. Measurer Mike did a great job sizing up our job. Our installation took two days and our teams Kevin and James & Paul & Luke were prompt and courteous plus really went above and beyond particularly in the details of the work. They were all very accepting of our quirky dogs. Great job Bay View Team!
3 months ago Jackie - Thank you so much for your business and kind review of our teams! They are excellent at what they do - we are so happy to hear you love your floors as well!
2.0
3 months ago We paid more to go with bay view over other companies, because we thought that even though the quote was high, we expected top quality work. You'll get mixed results depending on who the installers are. We've had 5 different people here for 5 different visits to try and get things right. First installers did subpar job, floor was not very level when the vinyl plank was put down. Quarter round trim was horrible, it was just cut off square by all door frames. I called and two new guys were sent out, I had to explain to them how to cut returns on the ends. Looked a little better, like results I'd get if I did it myself, but it's been just a few months and pieces are falling off everywhere. Don't pay them to do quarter round trim, you can spend 20% of their quoted price, buy the trim and a compressor and brad nailer and do it yourself. Part of our LVP is buckling now 6 months later at a spot where the floor was uneven, and I had mentioned it to them and they told me the unevenness was normal. I've given up, I got tired of trying to make appointments and having people come into our house. The first three guys refused to wear masks during the peak of a pandemic, and our house wreaked of cheap cologne and cigarettes smoke. I have to believe there are better options for flooring out there, I would not recommend, especially for the prices they charge. The carpet guy did a great job, no complaints there, but he also refused to wear a mask in the house during the pandemic when I asked him to.
3 months ago Hi Jordan - I want to apologize for any inconveniences you had while working with us. Customer satisfaction is most definitely our top priority. Something we take even more seriously is COVID and the pandemic - we require masks be worn in addition to strict sanitation policies followed by all employees both in and outside - they sign contracts stating they will do so and we regularly check. If this was not the case, we would like the opportunity to speak to you to ensure this does not happen again. Regarding your buckling floor and multiple visits - I do know we had to come back to fix some floor issues from a leak that happened in your home, unrelated to and after our original install - if this needs more attention from water damage, we would be happy to help. Please give me a call at your convenience to discuss so we can ensure you are pleased with the end result. Thank you!
5.0
3 months ago David and his crew installed our flooring and did a fantastic job. They showed up early in the morning and were going strong through the day for two days straight. They were very professional, very polite and each had a great sense of humor! I would highly recommend them to anyone!
3 months ago Thank you so much for your review! And your business. We truly appreciate it.
5.0
4 months ago We did a bathroom remodel with a steam shower and bath. Jean Risk did an exceptional job with the design and helping us pick out tile. Josh Hyland installed the tile and it is absolutely flawless. Super job Bay View Flooring and I can't wait to start the next project!
4 months ago Thank you for your business, Ann! We are pleased to hear you love everything and can not wait to see you again soon.
5.0
4 months ago Great company, great experience from start to finish. Would definitely recommend. The installers, Kevin and James did a fantastic job and where very courteous to my 85 year old mother when answering all her questions.
4 months ago Thank you for your business, Eric!
5.0
4 months ago My husband and I wanted our fireplace wall faced with stone and the hearth replaced with slate like material. We had a specific stone in mind but needed help finding the slate stone look for the hearth. Kristina listened to our vision and helped us find the look we wanted. She also ensured the stone slab we wanted was accurate as there were more look alike stone slabs in the same family group that had slightly different coloration and height variations. She showed us many different slate look products for the hearth, never in a hurry, and we selected some samples to take home. Kristina was very thorough and ensured we also considered replacing the metal trim that transitions from wood flooring to ceramic tile and also suggested a matching grout color, options we hadn't yet considered. She described the additional product (ditra) that was needed and provided a quote within a short period of time. Her experience and knowledge of the whole process was valuable. She informed us of the whole process including in-home measuring and photos to ensure accurate products would be ordered and minimizing any waste. Once we gave our consent, she gave us a timeline for the project installation. We were very pleased that they were able to do the work earlier than projected. David Prince did an excellent job installing the stone slab on our slanted cathedral ceiling fireplace wall. He took careful measurements to accurately apply the stone around our existing slightly warped live edge mantle, making it look aesthetically pleasing. It was apparent that he is very experienced as the final project looks stunning! We couldn't be happier. We also appreciated his description of the process timeline and his dependability. We highly recommend Kristina at Bay View Flooring and David Prince, master installer.
4 months ago Cathy, thank you for the thorough, glowing review!! Kristina is certainly excellent at what she does. Dave is a master! We are so pleased that you had such a wonderful experience. Thank you again for your business!
5.0
4 months ago From beginning with Robin who helped us select the right carpet for us to Kevin and James who installed it this team did great work. They made us feel comfortable and confident throughout the process. We will be recommending Bay View Flooring to our friends and family. Thank you for a great experience!
4 months ago Thank you for your business! We are happy to hear that you had such a wonderful experience with some of our best :)
5.0
5 months ago Were we "satisfied?" ABSOLUTELY!!!! Paul and Luke were incredible Both were obviously well-trained and experienced in their task.. They worked quickly and efficiently. While I still would have preferred carpet, this new flooring is truly BEAUTIFUL. Thanks again to all of you who made this possible. Merry Christmas, too.
5 months ago Thank you so much for the glowing review, Penny! Merry Christmas and thank you again for your business!
5.0
5 months ago We're relatively new to town and have been doing some remodeling. We needed some tile and went to the box stores and saw a tiny selection, and "okay' prices (but probably lower quality). Then we went to a few places our contractor sent us to and received some pretty bad service, definitely not greeted with a smile. Fast forward to finding Bayview Flooring on Google - WOW 189 positive reviews. From the moment I walked through the door, I could see why they are reviewed so well. You are greeted by a professional customer service person. The showroom is large and nicely laid out with carpet, hardwood and tile areas. a MUCH larger selection than any of the box stores and other flooring places we had checked out. We worked with Nate on some tile for our bathroom. On one detail, a fancy shoer drain, when I cringed a little at the price, Nate said, "Google this and you can find a cheaper one. It won't be as high quality as ours, but it's just a drain." It always amazes when a salesperson actually shows empathy and doesn't make you feel cheap or stupid. As far as the tile, he showed us good, better and best. We bought the "better" grade and it was right in line with Lowes / Home Depot pricing. Excellent value. What a great experience at Bayview. It's great to have a store that you know you can go to next time and eliminate all of the shopping all over town and take the risk out of buying online and getting a product that's broken, not what you want, or hard to return. Thanks Bayview Flooring team!
5.0
5 months ago We're relatively new to town and have been doing some remodeling. We needed some tile and went to the box stores and saw a tiny selection, and "okay' prices (but probably lower quality). Then we went to a few places our contractor sent us to and received some pretty bad service, definitely not greeted with a smile. Fast forward to finding Bayview Flooring on Google - WOW 189 positive reviews. From the moment I walked through the door, I could see why they are reviewed so well. You are greeted by a professional customer service person. The showroom is large and nicely laid out with carpet, hardwood and tile areas. a MUCH larger selection than any of the box stores and other flooring places we had checked out. We worked with Nate on some tile for our bathroom. On one detail, a fancy shoer drain, when I cringed a little at the price, Nate said, "Google this and you can find a cheaper one. It won't be as high quality as ours, but it's just a drain." It always amazes when a salesperson actually shows empathy and doesn't make you feel cheap or stupid. As far as the tile, he showed us good, better and best. We bought the "better" grade and it was right in line with Lowes / Home Depot pricing. Excellent value. What a great experience at Bayview. It's great to have a store that you know you can go to next time and eliminate all of the shopping all over town and take the risk out of buying online and getting a product that's broken, not what you want, or hard to return. Thanks Bayview Flooring team!
5 months ago Robert - thank you for your stunning, thorough review! We truly appreciate your business and love to hear that you had such an exceptional experience. We strive to provide the best customer service and quality products around. Thank you again for your business.
5.0
5 months ago We stopped in hoping to find the right carpet in stock and get it installed soon. It had been over 10 yrs since shopping for carpet so the awesome sales person Patrick gave us the information to get the product we wanted. He is a gem and the store owners should hang on to him. Thanks Patrick!
5 months ago Thank you for your business, Don! We hop you enjoy your carpet for many years to come!
5.0
5 months ago We need flooring for our entire home. I went online to get more information and was emailed that night! From that point on, the service was excellent. Patrick came to our home. He had taken the time to look up pictures of our home from Zillow to get an idea of the style. He brought samples, spent time explaining products, taking measurements, etc. The work started on time and ended on time. The installers, James and Kevin, were professional and excellent. We were out of town and returned so we could be there on the day they said they were finishing. I wanted to be able to talk about any problems while they were still there. We found everthing perfect. Highly recommend!
5 months ago Mary, thank you for the glowing review!! We think that Patrick, Kevin and James are the best of the best. We are glad that you agree! We hope that you enjoy your floors for years to come. \
5.0
6 months ago We were so delighted with our experience at Bay View Flooring. We worked with Robin as our designer, and she was attentive to every detail. She even came out to our home to see exactly what adaptations needed to be made for a perfect installation. Careful measurements were taken prior to installation. Our installers, Kevin and James were so precise in their work and very careful of our furniture when they had to move it. They consulted with us every step of the way and left our home super clean at the end of each day. When our contractor saw the job he said it was really well done. All told, we had a very positive experience start to finish and we love our new floors!
6 months ago Rosemary, thank you for the great review! We pride ourselves on attention to detail and are glad you noticed. Robin, Kevin and James are rockstars. We hope you enjoy your floors for years to come.
5.0
6 months ago Excellent selection and knowledgeable staff.
1.0
6 months ago Horrible customer service experience, similar to the other reviews on here- I wish I would have read these reviews before ordering! Long story short, we went in mid-October completely prepared and picked out our tile THAT DAY but it took them over two weeks to get back to us with a quote (and this was only after WE called THEM and reminded them) and then (October 20) we finally placed the order and were given a date about two weeks out that it would be arriving. We excitedly tore up our bathroom, paid plumbers to arrange the new bathroom layout and had our flooring contractor prepared to show up.. well, the day we were supposed to be receiving our tile, nobody contacted us. We waited, called them the next day and they are now telling us our order is on back-order and won’t be here for over a month!!! We already ripped out our bathroom and, including material costs, are out over $4000 this month with nothing to show for it and a tenant who can now legally withhold rent, all of which we explained to them. After a week of phone tag with management, they were only willing to give us $200 compensation for our “inconvenience” that was completely a result of their lack of communication. We are aware of markup, and know for a fact they are making much more than $200 off of this transaction, so that was really like a slap in the face. They also refuse to tell us the wholesale price so that we could come up with a reasonable number. Just completely shady operation. This was actually our second time buying from here, and I can confirm we will never be shopping here again. UPDATE: We just received a voicemail from the owner saying they cancelled our order ?? We told them we would be out an additional $1600 if we don’t get the tile by the end of this month. They also told their manufacturers they “aren’t allowed to speak to us” ?? Note: I do want to credit the positives of our experiences: Our first experience was with Nate, and he was awesome! He helped us get the tile we have in our kitchen right now, which we are very happy with. This time around we worked with Tina, who was very friendly and let us know she was new and still learning, so any issues we had with her I feel were due to improper training. Lastly, Jessica was extremely helpful and very communicative in helping us attempt resolving our current issue. UPDATE 2: 80% refunded?? We asked for $800 and, as we explained above, requested the wholesale price so we could determine if that number was too high. Never at any point were there any threats made, so that’s a completely fabricated and very harmful statement. And it still doesn’t make sense that during our earlier conversations your tone was very apologetic, then flipped as we didn’t accept your offer. We were originally told this was caused by firing the sales associate we had been working with and that we “fell through the cracks” .. then a couple days later, after we had said $200 would not suffice, it’s now all the distributors error and not your fault? We had been talking to your distributor who seemed to think this was not the case, but when we tried to follow up they informed us “Bay View instructed us not to speak to you and to direct you back to them.” It has now been three days since we were notified by text and voicemail that our order had been canceled without our prior knowledge, and after multiple attempts we have been unable to reach anyone at Bay View for comment. The only response we have received was the comment on this review, and we still have yet to receive our refund.
6 months ago Shelby and Zachary, We want to apologize, again, for the inconvenience you have endured due to our distributor back ordering your material by 3 weeks. As mentioned on the phone, we were made aware of the back order when we checked on its status after you called inquiring. We were never alerted of this back order by our distributor. Although this situation was completely out of our hands, and that due to COVID impacted disruptions many companies are struggling to produce material on time, we did everything in our power to try to get the material to you sooner, as well as make this right. We started by offering a $200 credit, when you replied that you would not be satisfied by this we then asked what you thought would be fair. You asked for 80% of your order to be refunded while still obtaining the material. We understand that the back order was unfortunate and inconvenient, however we did not feel this was a fair resolution due to a back order. We value all of our customers, and we value all of our employees. After multiple threats were made to our employee after trying to help you, we made the decision to not continue interaction. A 100% refund PLUS $200 for the inconvenience was mailed to you. We wish you the best of luck.
5.0
6 months ago Robin did great job, from coming out to our home for measuring, and then recommending a carpet for our lower level. Paul and Luke were promt, polite, friendly, and completed the install to our satisfaction. Thanks
6 months ago Thank you so much!❤
5.0
7 months ago Our overall experience was very positive. We needed to replace carpeting in 2 rooms. Patrick did a great job helping us select the best carpet and Paul and Luke were excellent installers. They arrived on time, were very friendly, moved furniture and completed the installation without nicking any of our newly painted walls and woodwork! We are very satisfied customers
7 months ago Thank you for your business and the great review, Susan! We value our team members as well - we are happy you had a great experience.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Jason helped me choose the perfect carpet and I love it! Paul and Luke were so efficient and easy to work with. I highly recommend them all as they were so professional.
7 months ago Thank you for your business, Carolyn!
5.0
7 months ago Patrick was great to work with in finding us the carpet and pad. He was flexible with us rescheduling installation due to construction delays. Used Costco discount which was awesome. Paul and Luke were friendly and professional in installing our carpet quickly and beautifully. Would recommend.
7 months ago Thank you for your business, Diana!
5.0
7 months ago Shopping at Bay View was a very pleasant experience. Beautiful show room and very helpful staff. I was so impressed with the installation of our carpet! Ben & Tom were the best! They did our master suite and we requested them for our family room, even if it meant we had to wait longer for installation. Also, they did a great job on the stairs! No call backs needed here! P.S. They play good music while installing!
7 months ago Thank you for your business! We are happy that you love your floors and our installers music :)
5.0
7 months ago I am happy to recommend Bay View Flooring to anyone who wants a highly professional carpeting dealer. From my first contact with the consultant Patrick, to the carpet measurements man Michael, to the installers Tom and Ben, all the Bay View employees were courteous, timely, and knowledgeable. The entire experience, from learning about carpet products, the cost estimating process, and the prompt and clean installation was pleasing to know still existed in Traverse City. I cannot recommend too highly this terrific company. I am extremely satisfied.
7 months ago Thank you for your business, and review, Dan! It is our pleasure to make sure your experience was wonderful from start to finish.
4.0
7 months ago This customer did not leave a comment.
7 months ago Hi Melissa, thanks for the review! If you feel you did not receive 5 star treatment, could you please let us know what happened? We appreciate the feedback and would like to ensure we can make things right.
5.0
7 months ago I loved working with Kristina! She was very patient with me while I tried to choose a backsplash tile. I had my heart set on a Chevron pattern & she found several for me to choose from. I stopped into the showroom many times to talk with her about my choice including the grout color. She was always so friendly & helpful. I was also fortunate to have Tom Saunders do the installation of the backsplash & my fireplace surround!! It was like putting together a jigsaw puzzle with the Chevron design. He was so professional & diligent in working out the pattern to absolute PERFECTION including matching the pattern in the corners & top-to-bottom! I seriously doubt if any other installer could have done such a great job! Thank you Bayview...I would highly recommend this company to anyone wanting professional, courteous work done in your home!!
7 months ago Laurel, we truly appreciate the thoughtful review! Kristina and Tom are awesome and we are happy that you think so, too! Thank you for the recommendation and your business. We hope to see you again soon!
5.0
7 months ago Great help from Bill Black in the showroom. The installers David and Lawrence were very professional and did a great job with install. We had a tricky floor that needed leveling and they took the time and truly cared about it be installed correctly and looking great !
7 months ago Tiffany, thank you for your business! It is our pleasure to make sure everything turned out perfectly. We hope to see you again soon!
1.0
7 months ago This customer did not leave a comment.
7 months ago Hi Matt, it looks like you may have had a bad experience with us, could you share details with us so we can help resolve it? Thank you!
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago On day of installation Kevin and James were punctual, courteous, and wore mask. They efficiently made cuts so that we could have a few remnants from the project. Overall, a very professional job and the carpet looks great.
7 months ago Thank you for your business, Beth! It is our pleasure to make sure your floors look great and keep you safe while doing so!
5.0
8 months ago This is our third experience with BayView Flooring. Trust us when we say that you have chosen the right company to do business with, This time we had the Kevin and James team. They were respectful, efficient and highly capable. Floor installing is a craft and they clearly took great pride in their work. Thank you again Bay View Flooring. You do not disappoint!
7 months ago Thank you for the review! We truly appreciate your repeat business and kind words. It is our pleasure to work with you! Hope to see you again soon!
5.0
8 months ago Bay View Flooring has a great array of options for flooring from which to choose for our home project. The sales staff was very helpful and installation crew did an excellent job. The installers were hard and conscientious workers with all of their time spent actively on the job and maintaining a clean work space with superb craftsmanship. We hope to do business with them again.
8 months ago Thank you for your business! We appreciate you!
4.0
8 months ago Kevin and James installed my floating oak floor, replacing carpeting, adjacent to an oak floor that was installed twenty years ago. The detail and craftsmanship that they exhibited was perfection and put a big smile on my face. I trusted them so much that I left my home well before they were finished, knowing that Kevin and James had integrity. I'd give them an eleven on a scale of 1-10. The sales person was another matter. He found a good match for the existing floor, but that's about it. He ordered synthetic, white quarter round that was an entirely inappropriate match for the red oak quarter round finishing the present floor. Then he nickled and dimed me for work and materials that are an incumbent part of floor installation. Plus, the fee for moving present furniture was patently ridiculous. And there's more. Look out! He gets a generous six out of ten.
8 months ago Hi Rick - we are happy to hear you had such a great experience with Kevin and James! They are rock stars. I am disappointed to hear about your experience with the sales person you worked with. We strive to offer the most pleasant and first class experience from start to finish here. Please give me a call to discuss your experience in detail, I would love to make sure everything is resolved. Thank you! Jessica
5.0
8 months ago Cindy, in the Cash & Carry building, was most helpful, and made the quick work I needed done happen! Thank you again Cindy, since other employees were not helpful I truly appreciate you and so should your employer!
4.0
8 months ago This customer did not leave a comment.
5.0
8 months ago enjoyed working with Cindy Mitchell at Cash and Carry flooring. Went in knowing what i wanted and was not high pressured to buy something else since they did not have enough of the product in stock. She picked up the phone got a hold of the company that makes the tile and we were able to order more. Within 3 working days my tile was here. Getting ready to start another project and Cash and Carry Flooring is where i will go and work with Cindy.
8 months ago Pamela, we are happy to hear you had such a pleasant experience. Thank you for your business!
5.0
8 months ago Great job Patrick. The installers were on time and even did the additional work without complaint. Thank you for getting our project done promptly. Our company gives you 6 stars.
8 months ago Thank you for your business!
5.0
8 months ago Bay View has been a true pleasure to work with. Nate was very patient with my wife and me and gave us various options to consider given the goals we had for our master bath remodel. He helped us determine which materials would work best and showed us a wonderful variety of tile and flooring options to choose from. They sent Mike out for measurements and it was amazing how little waste there was. These guys are experienced and very knowledgeable. They also know how to listen. But all of this means little if the installer isn't equally qualified and talented. That's where Sam came in. Sam has around 30 years of experience with tiling and is also a heck of a nice guy. This remodel included a steam shower and Sam had some concerns he shared with others at Bay View to ensure we had the best design possible. Sam believes in doing things right the first time and gave us excellent recommendations along the way. The end result? An absolutely beautiful work of art. Now we're working with Bay View on replacing some old carpet. We highly recommend Bay View Flooring and Design and Sam for tile installation.
8 months ago Bruce, what a stunning bathroom you have!! Thank you for the very kind review, we value the team here. Your remodel looks amazing and we are proud to have been part of it, thank you!
5.0
9 months ago Ben and Tom installed our carpet. They did an amazing job hiding seams--even a 45 degree cut in a doorway. Great work! Patrick was our salesman. He patiently worked with us to find the best carpet and padding for our in-floor heat. We could not be more pleased with the service, skill and workmanship from BayView Flooring. Thank you
8 months ago Thank you for your business, MaryAnn & Dan! We appreciate you and your words about our team!
5.0
9 months ago Paul and Luke spent 4 days in our home installing hardwood flooring and our family all agreed that they were the BEST workers we have ever had the pleasure of being around. Professional, courteous, upbeat and helpful they came in every day with a positive attitude and did a phenomenal job. I highly recommend Bay View Flooring.
9 months ago Michele, what an excellent review!! Paul and Luke are two of the best, we value them being part of the team and are glad you do too! Thank you for your business
5.0
10 months ago It is not an easy job flooring 2 rooms in a 120 yr. old home, but Sam and Josh tackled it with a good attitude. They made a tough job look easy and our home looks great! We want to thank Jason and the crew for helping us work through decisions and get the job done in decent time. We will go with Bayview again!
10 months ago Thank you for your business and wonderful review, Michele! We are thrilled to hear your floors turned out fabulous! Thanks again!
5.0
10 months ago Everything about our Bayview experience was wonderful. From Patrick who worked with us in the store to pick out our flooring to our installation team of Kevin and James. They did a fantastic job of installing our new hardwood flooring. Patrick was extremely helpful and knowledgeable and got us exactly what we were looking for. Kevin and James were friendly, hard working and paid attention to the smallest details. They even let our dog in and out for us when we were at work. Patrick, Kevin and James are the absolute best. We cannot recommend Bayview flooring enough and would never go anywhere else!
10 months ago Kathie, thank you for your glowing review! We value our employees and love hearing our customers do the same. Thank you again for your business.
5.0
10 months ago Josh was just awesome. Super courteous and did an excellent job. Highly recommend.
10 months ago Thank you for your business!
5.0
10 months ago Quality products ..excellent service
10 months ago Thank you for your business!
5.0
10 months ago We were very impressed with the service from beginning to end. Jason, the sales representative did a fantastic job explaining every detail regarding choices between carpet and wood flooring, including the installation process. Kevin and James installed our wood floor and were courteous, very hard working and paid such attention to every detail. We are thrilled with the results and absolutely love our new floor! Thanks to everyone.
10 months ago Thank you so much, Jackie! We appreciate your business and love that you are thrilled with the results of your new flooring!
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago We were very happy with the vinyl flooring that Kevin & James installed. They took the extra time to make sure it was perfect
10 months ago Enjoy your new floors, Cheryl! Thank you for your business!
5.0
10 months ago Working with Bayview Flooring was a wonderful experience from start to finish! Our salesperson Jason was very patient and accommodating as we explored many different options. He went the extra mile contacting distributors and obtaining samples for us of residential and commercial flooring. His expertise was invaluable in helping us understand how the technical specifications and installation methods for each type of flooring would affect performance in our art studio setting. Bayview's sales volume overall allowed us to get a very good price, and the materials arrived when they were supposed to. Scheduling and communication with the installation team was seamless. Kevin and James who installed our floor were professional and efficient and accommodating, plus friendly and easy-going. We feel confident with our ultimate selection, and it looks fantastic! We could not be more pleased, and will absolutely choose Bayview Flooring for our next project.
10 months ago Natalie, thank you for your stellar review. We pride ourselves on customer service and are thrilled to hear you had such a pleasant experience! Enjoy your new floors!
1.0
11 months ago Last Saturday my husband and I went into Bayview Flooring to look at their selection of tile. We were very excited to see all that they had to offer and was approached by Gary right after walking into the door. Gary was helpful and pointed us in the right direction, gave us suggestions. We already knew what we were looking for so we only took about 30 minutes of Gary's time. When we left we gave Gary all our measurements and contact information. I was quite surprised that he didn't call us later that day as it was still early on when we were there and they were not busy. On Monday mid -day still no contact from Gary. My husband called, as they exchanged business cards, and Gary's voicemail box was full. He called the main line and reached Gary. He had not remembered us, he had none of our information so my husband provided this all to him. At this point how does he remember the samples that we excitedly brought home? Later that day we received our email with our pricing, $5900 for 1 17x13 bedroom carpet (not high end their silk line) and 140 square foot bathroom. We were gut punched when we received this as it was more than I am paying the professional installer to lay out our new shower and bathroom tile....Long story but to the point. Horrible customer service and much over priced. BTW I an getting 2 rooms carpeted and the materials for my shower for $4200, and not from a Box Store. Lastly, Gary has not even called us to follow up to ensure we received the bid or if we had questions.
10 months ago Sherry we are so sorry that you had a bad experience in our store. Tim our owner reached out and spoke with your husband. We were very busy the day you came in but that is no excuse for the issues. Please accept a sincere apology and feel free to contact me directly if you would like to discuss further. Respectfully Kathy Hyland
5.0
11 months ago Recently contracted Bay View to install flooring in my basement. I couldn't be happier with the products and the professional installation by their team. My tile was installed by David Prince, and looks amazing. I recommend BVF with enthusiasm.
11 months ago Travis - thank you for your business and stellar review! We are happy to hear you love your flooring!
5.0
11 months ago Kevin and James just finished installing carpet in our new addition. They did a wonderful job! Two very respectable gentlemen. The quality of their work goes way beyond normal. My wife and I would highly recommend them for their quality and expertise . Pride in their work is evident as well. Our thanks go out to Kevin and James.
11 months ago Thank you for the glowing review, Gary! Kevin and James do excellent work and we are happy that you agree! Thank you for your business.
5.0
11 months ago Very happy with our new carpet. Our installers, Kevin and James, did an excellent job!
11 months ago Thank you for your business, Amy! We are pleased Kevin and James did an excellent job for you!
5.0
11 months ago Had a terrific experience with Nate Houle, who oversaw my project, and installers Sam and Josh. They are true professionals and made sure everything happened quickly and perfectly. Can’t say enough good things.
11 months ago Thank you for the great review! We are happy to hear you had such a great experience. Thank you for your business!
5.0
11 months ago I want to compliment Nate, David and Lawrence for a fantastic job installing our new wood flooring. Nate was instrumental in organizing the project and David and Lawrence were here when they said they were going to be and left the worksite spotless after every visit. I highly recommend Bay View Flooring.
11 months ago Tim, thank you for the review! We pride ourselves on customer service and are happy to hear that you had such a great experience! Thank you for your business!
5.0
11 months ago We had an in home visit from Patrick Siler. He was very cordial and was able to to recommend a carpet type based on our home style and “wants and needs.” He offered to take a color sample back to the store to do some research to prepare for our in store visit. When we arrived Patrick was excited to show us what he found. The carpet was exactly when we had envisioned but were unable to articulate. The carpet was just installed by Paul and Lucas. They were friendly and very professional. Most important they took their time and did a terrific job! I will be calling upon Patrick and the crew from Bayside Flooring again
11 months ago David, thank you for the stellar review! We are so happy to hear that your in home shopping experience was a pleasurable one! Thank you for your business.
5.0
11 months ago Our Sales Associate was Nate Houle who helped us pick the right flooring for our home. Kevin and James did the installation and they were very professional, meticulous, answered all our questions, explained what they were going to be doing and did an awesome job. We love our new floors. THANK YOU KEVIN AND JAMES!!
11 months ago Jean - we are so happy that you love your new floors! Kevin, James and Nate are valued here, we are happy that you saw that in them as well! We appreciate your business.
5.0
11 months ago We had a great experience and service with the installation of our wood floor. The entire team was great to work with; Jean in sales, Randy at the warehouse and John our installer. Great communication and follow up. We also couldn't of had a better installer. John was very professional, friendly and efficient. We would not hesitate to use Bay View for additional flooring.
11 months ago John - thank you for your business and the glowing review! We hope to see you again soon! Enjoy your new floors!
5.0
11 months ago Ben and Tom did excellent work installing our new basement and stairway flooring! They were professional, meticulous and all around nice. They explained everything throughout the day and left us with smiles. Would highly recommend Bayview!
11 months ago Thank you so much, Lois! Ben and Tom are two of the best. Thank you for your business!
5.0
11 months ago Jason Harris raises the bar for customer service extremely high in our region. He is knowledgeable, courteous and returns e mail and phone calls promptly. I will continue to recommend him to friends and family for all their flloor covering needs.
11 months ago Hi David, thank you for the stellar review - Jason is the best! We appreciate your business.
5.0
11 months ago We went to Bay View Flooring to replace laminate flooring with luxury vinyl. We really didn't know much about luxury vinyl except it was easy to take care of. Jason Harris was our salesperson. He was excellent! He spent a lot of time with us going over the different materials, colors, companies etc. We were given large samples (that he ordered in for us) of flooring to bring home to see if the color would work in our house. He is knowledgable about the products Bayview sells and quality. He answered all of our questions. Dave and Lawrence were our installers. They were very friendly, professional and perfectionist putting in our floor. They did a fantastic job. They worked very hard, kept the area very organized and clean. If we do floors in the future we would ask for Dave and Lawrence to do them for us. We could not have asked for a better experience. Would absolutely use Bay View flooring again. They have a great team.
11 months ago Sue - we appreciate your thorough review! Jason is valued here, he is very knowledgeable and offers great customer service. Dave and Lawrence are awesome installers, we are so happy to hear that you are happy with the entire experience!
5.0
12 months ago Kevin and James put the flooring down in our master bedroom and living room area. They were both professional and courteous. The job they did was really great. If we ever have to have any other flooring work done these are the guys we will request. Thanks so much Kevin and James.
12 months ago Kevin and James are a great team! We value them! We are happy to hear you do too, thanks again for your business.
5.0
12 months ago Great experience, both choosing the carpet and having it installed. The installers were very professional and did a superb job, completely hiding the seam that was necessary to piece the carpet. Thank you to Patrick for his patience and the installation crew.
12 months ago Thank you for your business, Sue! We are happy to hear that you are pleased with your new flooring!
5.0
12 months ago Robin Whipple was great in helping me find the right carpet, did a great detailed layout of what was needed and followed through with me on the order thru the install and after. The team of Paul and Luke did a fantastic job of removing and installing the new pad and Carpet. I would recommend them for exceptional work. We've had some bad experiences downstate many years ago with carpet installed poorly and this exceeded our expectations. Thank-you for your professional work!
12 months ago Kathy, thank you for the raving review! Robin, Paul and Luke are important parts of our team and we love what they do, too! Thank you again for your business.
5.0
12 months ago IN this time when thing are so uncertain WE would like to Thank Sam WATTS for making us feel very Safe while in our home installing our flooring he was very professional we would recommend Sam to anyone ..Very nice young Man Thank -you Steve an Becky Bunch 5 -19 -2020
5.0
12 months ago We used Bay view to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and on our floors. I get compliments on the tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!
12 months ago Thanks Jen, so glad you love your tile. And yes Tom is the best!
5.0
12 months ago We used Bayview to renovate our bathrooms and they sent the amazing Tom Saunders to do our tile work. We were blown away by the craftsmanship in our showers and floors. I get compliments on my tile work every time someone sees my bathrooms! And when disaster struck by way of an electrician's drill through our beautiful shower, Tom Saunders was able to fix it in no time! His eye for detail and professionalism is hard to find!
12 months ago Tom is the best! We are so happy to hear you loved him too. Thank you for your business and the thoughtful review, we hope to see you again soon!
5.0
last year Tom Saunders of Bay View Flooring is one of the best installers I have worked with. His attention to detail from beginning to end can not not be measured. His knowledge of the trade only comes with extensive work in the field. He has put in his time and it shows. Working as a Project Manager, I could always count on Tom to deliver the highest level of craftsmanship. If I could only choose one contractor to install at my house, it would be Tom Saunders.
last year Thank you for the glowing review, Adam! Tom is exceptional, we are lucky to have him!
5.0
last year From the time we walked in, it took them less than 2 weeks to install new carpetting. These guys are the best and now Im ruined for other businesses as I expect the same level of service. Nate was friendly, helpful, and gave us a decent price. Our dog refuses to sleep anywhere but on the new carpet now. If you're looking for a local flooring place, this is it. Couldn't be more satisfied.
last year Thank you Daniel!! We appreciate your kind words and so appreciated during this uncertain time!! We are going to open for curbside next week! Spread the word:) Make it a great weekend.
1.0
last year My builder said we need to go through Bay Flooring to pick out our flooring to our new home. Long story short we picked out laminate flooring said it is very strong will last a very long time. It's poor quality reached out them. Spoke to the manager he said he would look into and I have not heard back from him it has been over 3 months. There were other issues too. We will never buy from them again.
last year Dear Russ, I am sorry you are unhappy with your flooring. We have looked into the claim notes and see that the issue is not the product but the use of the product and the heavy door with wheel used on top of the laminate flooring. Bay View Flooring did not install the product. We called and texted you yesterday and your reply was that you are done and did not want to discuss. We pride ourselves in great customer service and you can see this by reading some of our hundreds of good reviews. According to the records you had not returned calls to our warehouse management. In good faith we would like to help you resolve this issue even thought it is not a product issue. Please reach out to us at info@BayViewFlooring.com if you would like to discuss further. Thank you.
5.0
last year I recently had luxury vinyl flooring installed in my hone and I'm so pleased with the excellent product and workmanship at Bay View Flooring. My salesman Jason was knowledgeable and great to work with. Installers Kevin and James were true craftsmen. They were meticulous in every detail. My house has never looked better. I cannot recommend Bay View Flooring enough! I would never go anywhere else!
5.0
last year We could not be more pleased with the tile and installation work that Bay View Flooring did in our new, custom home in Interlochen. Robin worked with us to find the perfect tile and the installer Kevin did an outstanding job. The results are stunning! Thank you! We highly recommend Bay View Flooring!
5.0
last year Kevin and James did a wonderful job. Got the job done very quickly and it looks great.
5.0
last year This customer did not leave a comment.
5.0
last year I walked into Bayview Flooring last August to look at wood flooring and was lucky enough to meet with Nate Houle. He spent a lot of time with me and gave great suggestions. Ultimately I decided on the Preverco Hickory. Installation was completed this week by Kevin & James. The floor is stunning! Can’t wait to get the tile installed as well. Nates been a pleasure to deal with and made the process enjoyable. I highly recommend him and the whole team. Edit October 2020 Tile is almost complete! Nate has continued to go above and beyond and Tom the tile guy has done an amazing job! Can’t wait to show his work off! Thanks everyone!
6 months ago Pamela, thank you for your reviews!! We are so happy that you love your flooring as well as our staff. Nate and Tom are experts at what they do! We appreciate your business.
5.0
last year Great Experience and Service!!! 11,000 square feet of new flooring for the lower level of our church, done. Gary was fantastic. His product knowledge and guidance made it easy to pick the correct flooring for our needs and and his quote was right on budget. And John, our lead installer was incredible! He worked a week of night shifts so that the YMCA Child Development Center could continue to operate during the day. I am absolutely satisfied with the quality of work. Thank you again, Gary and John.
last year Thank you for your business and kind review! We have a great team here and were happy to work around your schedule to make this work.
5.0
last year We went into Bay View with a good idea of what we wanted as a replacement for the carpeting in our family room, porcelain tile. It would protect from wet feet from those coming in from the pool. We meet with Bill Black and within a short period of time he had enlightened us as to a better option we were not familiar with, which would probably be less expensive than porcelain tile, and would totally meet our needs. Bill's information and familiarity with the product provided us with the answers we needed and we are very appreciative of his knowledge and experience. He did a great job. Ben and Tom, our installers, showed on time, viewed the work site, and provided information on installation options available for our new flooring. Once we made the necessary decisions they started the process of; moving furniture, cutting and removing old carpeting and nail boards, checking and site repair on issues with original floor, and finally installation of the new floor. The two day process was completed just as promised with furniture returned to it's original position. The installation, because of the layout of the family and adjacent rooms, required a number of different transition pieces, one which was the innovation of our installation crew, and the result could not be better. We Love it. Thanks to all involved. Deb and Bill Bowron
last year Deb and Bill - Thank you for your thoughtful review! We are very happy that you are so pleased not only with the end result but also the process leading to it! We value your business.
5.0
last year Our experience with Bay View Flooring started over a year ago. Our salesman Patrick helped us choose the right flooring for our new home. The hardwoods we chose were perfect, and complimented our home's interior design features. Unfortunately, our builder elected to use his own installers in an effort to save money. Because of the squeaks and bounce associated with the entire main floor, Bay View did an in-depth investigation. Our builder's installers we not experienced enough and used the wrong fasteners to secure the floors. The hardwoods needed to be removed. Our salesman Patrick Siler went above and beyond in order to coordinate the removal and proper installation (by Bay View) of our flooring. With the support of the owner at Bay View, Tim Hyland, he coordinated with our builder to have the old floors removed. They organized a team to be led by Randy Merchant, who would establish a plan to conduct the work with the least amount of disruption to our family. The team of professionals: Kevin, James, Paul, and Chris that conducted the work were absolutely fantastic. Their work site (attached photos) was left neat and clean a night, and the final result was beyond impressive. For the last six month every step we took was a reminder of how cutting corners has an adverse result. My family and I are now very proud of our floors, and are no longer embarrassed to have guests over. Our new floors that were installed today are simply amazing. From the sales team at the showroom, to the professionals that have their knees in the floors, "Bay View is above reproach." Recommend with enthusiasm...
last year Travis - we couldn't thank you enough for the truly kind words and thorough review! It was an absolute pleasure working with you. Thank you for your patience through this process. We are so happy that you are pleased with the end result! Thank you again for your business!
5.0
last year Robin has a great eye for design and was great with suggestion on tile options and designs. Tom was our installer he was meticulous keeping our home protected while he worked on tiling 3 bathrooms and the back splash in our kitchen. Tom was professional and reliable. He was such a hard worker and was dedicated to giving us the best design. Thanks again for a job well done
last year Thank you Susan!!
4.0
last year I was in there a few days back. Good people great store.
last year Rick thank for your review, we are proud of our team here!
5.0
last year From conception, to selection, to purchase, to installation, the relationship that has developed between Bay View and ourselves has been a very satisfactory one. We were building a high end custom home in East Bay Township and were seeking a tile installer to partner with to assist with our kitchen, laundry, and three bathrooms. A friend suggested Bay View. Our Sales Associate (Robin) was a wealth of information when it came to selecting the proper tile colors and finishes needed to achieve our vision as well as adhering to our budget. She spent a great amount of time making sure everything was "just right". She is also a great communicator - ensuring that we were well informed on the delivery of materials and scheduling of install. Our installer (Tom) is everything a home owner would want. As an experienced tile installer, his attention to detail, willingness to discuss options, and his exemplary work ethic are at the highest level. Our home has many natural and irregular wood surfaces that require an installer to have patience and know-how. Tom handled the job in a professional manor that resulted in an absolutely beautiful Master Bath and two additional full baths. We are looking forward to Tom's return to install our kitchen and island back splash later this month.
5.0
last year Josh Hyland did a fantastic job installing our tile backsplash! And, Robin helped us select the perfect tile that we were struggling to find on our own. Thank you
last year Kandi, wonderful to hear you are so pleased! Thank you for doing business with Bay View Flooring.
5.0
last year My experience with Bay View flooring was excellent! They recommended a great product based on my taste and the space & setting, and took the utmost care in installing the product. It looks beautiful and I love it! I would highly recommend them!!
last year Stephanie, thank you for your review we understand how valuable your time is. Glad you are pleased!
5.0
last year Patrick and Tom thank you so much for the stellar job for my clients, Tom and Carol. They were more than happy with all your work. You guys make being a contractor really fun!
last year Dan thank you for taking the time to leave a review! We know your time is valuable. We value your business and are pleased that you were happy with the finished product.
5.0
last year Kevin and James returned to our home after completing the entire upstairs to now replace our entire downstairs flooring with Cor tec vinyl.Once again very impressed with the workmanship and attention to detail these friendly and hard working men have created. The man cave is alive once more!
last year Thank you so much for the kind words, Keith! We value your business!
5.0
last year Beautifully tiled shower. Had some communication glitches throughout, but Tom did an amazing job installing the tile and was always professional and understanding. Have to say the end result was well worth it.
last year Katie, thank you for taking the time to leave a review. We value Tom, he is an outstanding employee and tile setter. I am sorry that you had some glitches with communication. We always strive to give our clients the best flooring experience possible. We hope you enjoy your tile for years to come!
5.0
last year We are more than happy with the professional work that was completed in our master bathroom by Tom Saunders. Our shower and flooring tile work turned out even more beautiful than expected. Tom kept us informed all the way through the project and was always pleasant to have around. I was almost hesitant about writing this review because we want Tom to be available for OUR next project. If more than 5 stars were available we would definitely rate him higher. Thanks Tom!
last year Thank you Carol, Tom is a very valued employee!
5.0
last year Just had laminate flooring from Bay View Flooring installed in a store room and finished with quarter-round molding. Work done by Matt Kurth. Did a great job of making a smooth transition from existing flooring in the hallway to the store room. Very pleased!
last year Dorothy, thank you for the nice review! Glad you are pleased, thank you for doing business with us.
5.0
last year Jean was courteous and helpful to us in selecting tile and with the logistics of arranging to have it installed. Phone calls and e-mails were returned promptly. Ron did a beautiful job on the installation and was very professional. We're very pleased with the services we received and with the look of the tile itself!
last year Beth, thank you for your review! We are so happy you are pleased with our rock star team :) Looking forward to doing business with you again!
5.0
last year Bayview Flooring is a must! Patrick, our salesman, was top notch. Kevin and James, our installation team, did a beautiful job! Not only do we love our new floors, we loved the entire Bayview experience. The top!
last year Awesome review, Maya! Thank you for your business and loyalty!
5.0
last year We used Bayview for the flooring in our new home in the Bellaire area. Robin Whipple helped us with selection, budget, and installation. The wood flooring we installed on the upper level is fantastic! They just finished the installing the carpet in the lower level and stairs and we could not be happier. The installers are very professional, did a great job and cleaned up as they left. I would highly recommend them for any flooring needs.
last year We appreciate the recommendation, Kenneth! Thanks again for choosing Bay View!
5.0
last year Once again, a top notch experience dealing with Gary. He led us to exactly what I had described - and it was on sale! The installer Matt Kurtz was great too. A quick, efficient job. A thorough clean-up afterwards. I would recommend both to anyone!
last year We appreciate your loyalty, Cindee! Thanks for the kind review and we look forward to working with you again soon.
5.0
last year Josh Hyland was my installer. He did a wonderful job, was quick and very professional. Randy at the warehouse was also very helpful and knowledgeable. What a great team!
last year Sarah, we appreciate your business! Thank you for choosing Bay View.
5.0
last year Bayview handled my carpeting needs with pure professionalism. From my first contact with Patrick in the showroom, where he listened to what I needed for my home and then proceeded to show me my choices and to make sure I got the most value for my money, to the installation where Ben and Tom did a fantastic job installing my new carpet. My old carpet was over 17 years old, and I knew the padding underneath was "disintegrating", and I fully expected to be cleaning a lot after the new carpet was in, but Ben and Tom did such a great job, that all I had to do was replace my furniture, and they even took a minute to help me move one very heavy piece back into place. I would definitely recommend Bayview to anyone needing carpeting.
last year We are please to see that you love our team, too! Thank you for choosing Bay View and we hope you continue to enjoy your carpet for years to come!
5.0
last year Our floors look amazing. Great workman ship. James and Kevin were polite and friendly. We would highly recommend Bayview Flooring. Dave and Jane
last year Dave and Jane - We love that you have amazing floors now! Kevin and James are valued here, we are glad you saw that as well! Thank you again for your business!
5.0
last year We have been taken care of from beginning to end, with Robin on the floor, Randy in the warehouse, and Paul and Christopher in our home going above and beyond to make our house look nice and tolerable during the process. We couldn’t be happier.
last year Thank you so much, Carrie! We are glad to hear that you are so happy and had an excellent experience!
5.0
last year After being involved in a 7 week long nightmare with a big box store for flooring, we asked a trusted friend who they recommended. Bay View was the immediate answer. We went into Bay View very frustrated and non-trusting, but right away from Gary, our sales guy until the installation occurred 1 week later, we were BLOWN AWAY! Kevin and James were OUTSTANDING, courteous, and installed our floor just as if they were doing their personal homes. We are now enjoying our new floor and are over the moon happy with the investment and experience with everyone at Bay View Flooring! We will not go anywhere else in the future for our flooring needs and highly recommend Bay View!!!!
last year Thanks for the kind words Gregg,it was a pleasure working with you and Stacey on your flooring project. I’m so glad your Loving your new floor!
last year Thank you for taking the time to leave a review! 💫🙌 we are so proud of our team:)
5.0
last year What a great experience! Gary helped us pick out a great flooring matching our needs and had the install scheduled within a handful of days from ordering. Kevin and James were impeccable installers with amazing attention to detail while being pleasant and conversational. They kept their worksite (our home) clean and even learned our dogs names to help comfort them while we were gone. Great experience and I highly recommend. We will use them again.
last year Thank you Stacey! So glad you are happy with the finished product and the entire experience with Bay View Flooring.
5.0
last year Last week we purchased Core Tec flooring from Bay View Flooring. It was installed in our Dining Room, Kitchen,Living Room and Hallway. Our installers , Kevin and James were stellar !!! They were courteous, neat and very professional. Their workmanship was Meticulous . We feel very fortunate these two young men were our installation team. The rooms look FANTASTIC !!!!! L S M
last year Alexis thank you for the raving review! Kevin and James are the best of the best and so is Coretec brand Flooring. We hope you will enjoy your flooring for years to come.
5.0
last year We have done a lot of shopping here since we have been renovating our home in Traverse City. Not only are the staff friendly, they are very knowledgeable, each person knows a lot about everything. We have purchased carpet for 1 room, tile for 3 areas and great blinds for 2 rooms. I’m sure we aren’t finished yet but every time I need design service I don’t hesitate to call this store, they are great! I highly recommend!.
last year Sandra, your review is very appreciated! We appreciate the feedback and so happy you are pleased:)
5.0
last year Ben and Tom arrived on time and worked diligently to install the carpet I ordered from Bay View Flooring. It was obvious that they were well versed at their craft and not only listened to a problem I had when previous installers came to my house (not from Bay View Flooring) but solved the issue as they installed the carpet meticulously. I could not be more pleased with the carpet that I choose, Patrick, the salesman who helped me choose the carpet, and Ben and Tom who installed it for me. From start to finish, Bay View Flooring gets five stars and I am a customer for life!
last year Thank you for the kind review, Donna! We are truly happy to have you as a happy customer!
5.0
last year 100% satisfied with the service and installation of our floors - from working with Whitney during the sale through installation with Paul. Paul and his crew did a great job - they went above and beyond to make sure we were happy with the final product. Thank you!
last year Thank you!
5.0
last year Bay View Flooring has been a joy to work with from the moment I stepped into their beautiful showroom. From the receptionist, to Jason, our salesperson and especially Josh our tile installer extraordinaire! Josh is a perfectionist craftsman and very artistic. His work was meticulous, the end product absolute perfection. Not to mention how absoluately clean the whole place was when he left. they make me wan to redo all of my floors.
last year Thank you!
5.0
last year Knowledgeable and friendly staff and affordable products. Installers are professional, friendly, and consistant workers.
last year Thank you, Sally!
5.0
last year Nate with Bayview flooring was absolutely amazing. Lines of communication were always open with very quick responses. He came out to look at the house, quote the job, make recommendations that ultimately saved us money, and his team installed everything in a timely manner and the crews cleaned up after themselves. Highly professional and we highly recommend. Truly a joy to work with and made being out of town not an obstacle.
last year Thank you so much, we appreciate your business and are thrilled to hear how happy your experience was!
5.0
last year This customer did not leave a comment.
5.0
last year Our master bathroom looks incredible thanks to Bay View Flooring. Gary Bebeau was a huge help from start to finish and most importantly was there for us when we hit a road block during our project. Gary didn’t stop working with us until a solution was agreed upon and Bryan Sabotka was able to come in and deliver our dream bathroom. Bryan’s work is pure perfection and I can’t imagine anyone else laying tile in my house from now on. Thank you Gary, Bryan, and Bay View Flooring for your help.
last year We are happy you had such a great experience and everything turned out as you had dreamed. Thanks again!
5.0
last year Last week, we had Coretec installed in our bonus room (which serves as the sewing room) and carpet installed on the stairs leading up to the bonus room. Our installer, Paul, did a phenomenal job on both counts. He was able to do the entire job in a day and half. He was so friendly and professional and made sure everything was cleaned up before he left. Both the floor and the stairs are absolutely beautiful. Our salesman, Jason Harris, was great to work with and helped us pick out just the right Coretec product and the carpet that looks perfect with the wall color. Bay View Flooring is the best place to look for flooring for your home!
last year Thank you Josephine!
5.0
last year Kevin and James installed carpeting in our basement/stairs and did a fantastic job! We will definitely be back for future work! Thank you : )
last year Thank you, Jack!!
5.0
last year We had an excellent experience with Bay View. Nate was very knowledgeable and helpful through the entire process. John, John and Shane were exceptional installers with attention to every detail. We couldn't be more pleased with the finished product.
last year Thank you Sally!
5.0
last year Efficient and knowledgeable. Nate took us through the process of selecting quality carpet for our new house and the installers were on time and professional. We were given a price for labor and material and that price didn't change at all. They even put together some transitions for rooms that they weren't even installing in at no extra charge. I would definitely use them again and recommend them to anyone looking for a good flooring place.
last year Thank you Edward!
5.0
last year When we arrived at our home in Beulah , MI for our summer stay, we were greeted with a mini disaster. Our kitchen, dining area, and carpeting in our living room were ruined due to a leak under the kitchen sink. We contacted Bayview Flooring and reviewed the damage with Patrick Siler. He immediately came over to assess the situation and provided us with an estimate for the work involved. Patrick was instrumental in communicating with us from the beginning to the very end. He is a first class professional. We could not be more pleased with the work that was performed by the two teams assigned to our project. First came the carpet team, Ben and Tom. They did an absolutely fantastic job. They were pleasant, hard working, and experts in their field. They were followed by, Kevin and James, who were responsible for replacing our damaged wood flooring. Pardon the pun, but we were floored with the result. After Serv-Pro, ripped our the damaged foor, removed cabinets and moldings and left the place dry, but an absolute wreck, we never thought it could be returned to normal. These guys worked so hard and meticulously restored our living spaced to look even better than it was. I would highly recommend Bayview for any of your flooring needs. My wife and I would not hesitate to call them for any future needs.
last year Thank you Erik, we are so pleased that things turned out well for you! We appreciate you taking the time to leave this glowing review:)
5.0
last year Super knowledgable sales and installation team!
last year Thank you Sheryl!
5.0
last year This customer did not leave a comment.
5.0
last year I had Bayview flooring install Coretec vinyl flooring in my home this year and worked with Patrick in sales. Start to finish, it took only three weeks! The installer Jack was prompt, courteous, and very meticulous— great job all around.
5.0
last year Paul & Christopher did and excellent job installing our stairway carpet runner.
5.0
last year Very impressed and pleased with Bay View Flooring, from the minute I walked into the store , I was well attended to. Nate was great to work with, very knowledgeable , he helped me pick out a great product, and was available for any questions I had during the installation process of my floors. David did a beautiful job on installing our floors, was very professional and timely. Very satisfied customer
5.0
last year We recently did a whole house remodel including new wood floors, three tiled bathrooms, a tiled foyer, Tile Back Splash in the kitchen and new top quality carpets in two bedrooms. All was sourced from Bay View. We worked with Jason Harris who really knows his products. Jason has a great sense of what product works best in different areas. In addition, he has a good sense of design. Equally important, he is a nice guy to work with and was very diligent in ensuring timely delivery and good installation. I wholeheartedly recommend him to anyone working with Bay View. I also recommend Bay View Flooring. They have a great selection of products and are very professional.
2 years ago Thanks Steve! Josh is a valuable part of the Bay View Team:) we appreciate your time to leave this review.
5.0
last year I had Tom Saunders do my tile work! He did a beautiful job!! I have really nice looking floors. I had help picking the tiles by Patrick Siler, who did a good job helping me decide on the tile and design. But Tom is the one that put it in!! I do highly recommend Bay View Flooring! Make sure you request Tom!!
5.0
last year Kevin and James did our entire cottage with laminate flooring and carpet on the stairs. It came out great They were on time and cleaned up after themselves better than any workmen we've ever had. Thanks for a great job!
5.0
last year Robin helped us pick out the perfect tile for our project and Tom installed it. Tom did an excellent job and was very diligent about cleaning up after the job was complete. The tile job exceeded our expectations!
5.0
last year Bay view Flooring and their installers Kevin and James did an incredible job on my stairs. I can't say enough about their professionalism and workmanship. It was a challenging job and they took their time to make sure it was perfect. My salesperson Nate, was great to work with and made sure all my questions and concerns were addressed. I highly recommend Bay view Flooring for all your flooring needs. You will not be disappointed!!
last year Thank you for taking the time to review us Jackie!
5.0
last year Jason and John did an awesome job helping us get carpet installed. Great to see when I came back that they had gone over and above by their cleanup and it was all vacuumed for me. Thanks so much and will definitely use them again in the future!!
5.0
last year This customer did not leave a comment.
5.0
last year We have been using Bayview for our entire house remodel project. We purchased all of our flooring, and tile from them, they have a huge selection of great products. We ran into an issue with an incorrect tile, and I was sick about it, but the owner Tim, quickly rectified the situation and I am thrilled with his outstanding customer service. I highly recommend Bayview and also Nate Houle, our sales person, was a pleasure to work with... I'm a very happy customer.
5.0
last year Crew was exactly on time and did a perfect tile and carpet job. Friendly, tidy, quiet and did excellent work. This was our second install from Vay View and both teams were very professional and neat. This crew was Kevin James and Jason. 5 stars.
last year 😀
5.0
last year Thank you Bayview Flooring for installing the most beautiful floor ever. The details were all about professionalism and experience. Everyone who has seen it has commented on the quality and beauty of the floor. Thank you Paul and Christopher!!
last year Thank you for your business, Mary! We are so happy that you are so pleased with your new floors!
5.0
last year Nate was our salesman and Tom did the installation on our tile shower. Turned out nice. Thanks guys...
last year Nate and Tom certainly are excellent. Thank you for your business, John! We are happy to hear it turned out nicely for you.
5.0
last year Kevin and James were great, unobtrusive, in and out. Cleaned up well and were very friendly. I would highly recommend them for flooring. We are very happy with the results, they definitely went that customer service "extra mile" too.
5.0
last year From the first time I met Robin in sales, to the great installation team of Kevin and James my experience with Bay View Flooring could not have been better. Robin listened to my needs and was so helpful with her years of experience meeting my needs. From coordinating colors with the combination of laminate flooring with the Lux vinyl in the master bath everything exceeded my expectations. The installers Kevin and James removed and disposed of my old carpet and moved from room to room, efficiently, keeping each room cleaned up as they move on to next, five rooms in total. Kevin and James were so professional, nice, polite and concerned for my needs too. From the laying of the floor to the trim work, everything was done with excellence. I have no complaints. Robin also helped me with new window treatment, she personally came to my home and measured the windows and met my needs. and my budget too. I can’t say enough about Robin Whipple (sales) and the installers Kevin and James, I highly recommend BayView Flooring and the team of Robin, Kevin and James. I was also pleased that they traveled to Higgins Lake, after visiting other area flooring stores Bay View Flooring exceeded in variety, quality and customer service. Thank you Robin, Kevin and James for a wonderful experience. I love my new flooring.
last year Thank you for the wonderful review, Sue! We are so thankful for your kind words and truly appreciate your business!
5.0
last year This customer did not leave a comment.
5.0
last year Everyone was very professional and helpful, from Whitney Radtke in design and sales, to the installers (Chris, James, Kevin, and Paul). We are very pleased with the quality of the luxury vinyl, carpet, and installation. Great job!
last year Thank you Alex!!
5.0
last year Just had floor installed by Kevin and James. Very pleased with their workmanship. They make a great team. I would recommend them to anyone.
last year Thank you Lino!
5.0
last year Patrick was a wonderful easy sales person, got the product and installers quickly. We were blown away by the challenging job John and his crew did for us. We are very happy and will return.
last year Thank you Nell!
last year Sorry , but I would NEVER do business with Patrick.
5.0
last year Best place in ALL of northern michigan to get service , selection , and vast knowledge in all of your flooring needs. Even people from out of state visiting this town for vacation stop in and order flooring. The staff is super nice. And the company is well known and involved in the comunity.
5.0
last year Efficient, reliable, great quality, pleasant and professional!
last year Thank you Martha! We value your business!
5.0
last year We talked to Robin several times on the phone, she was very nice and helpful. Kevin and James brought the carpet out and installed it, they did an excellent job. We would recommend Bay View Flooring to everyone.
last year We are pleased you had a pleasant experience, Jim! Thank you for your business.
5.0
2 years ago Bay View just finished tiling our master bath floor, shower, and fireplace, and carpeting our master bedroom, and it all looks spectacular! Our salesperson Robin was friendly, helpful, knowledgeable, and found ways to save us money. She was always accessible and checked in on the install progress. Our installer Tom was simply THE BEST! He is very friendly and very helpful with a "can do" attitude. He did an excellent job and has an amazing artistic eye. We highly recommend Bay View!
2 years ago Donna - thank you for your review! Robin and Tom are rock stars. We appreciate your business!
4.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Patrick Siler was a great help to us in the showroom and Paul and Christopher did a beautiful job with our installation! We love our new flooring. Thank you Bay View Flooring!
2 years ago We are so pleased that you love your new flooring! Thank you again for your business!
4.0
2 years ago We had a wonderful experience with Bayview. There were a few complications in getting our final invoice prepared but they were handled professionally by Whitney Radtke. Our installers, Paul and Chris, were careful and conscientious, and very thoughtful and friendly. They did an excellent job on the installation and our floors look amazing! We would recommend Bayview Flooring without hesitation.
5.0
2 years ago I had an excellent experience working with Nate Houle. He helped me find the right floor for my house within my budget. He said, "We can't find you an 'okay' floor, we have to find something you're really excited about!" That's exactly what we did! Thanks Nate and the team at Bayview Flooring.
2 years ago Thank you for your kind words, Shea! We are happy that Nate was able to help you and offer a seamless process in purchasing your new floors!
5.0
2 years ago I am so pleased with the job these folks did with a remodeling project at my recently purchased house. I am not much of an interior designer and Robin picked a perfect type and color of flooring for my "man cave" project and the installers worked quickly and did excellent qualify work. So I give five stars to this company.
2 years ago 😀
5.0
2 years ago I love Bayview and really enjoyed working with Patrick during our last project. It was a challenging renovation with a lot of moving parts and Patrick really helped ensure everything ran smoothly from start to finish. I highly recommend Bayview and will use them again whenever I need flooring.
2 years ago Thank you Emily!
5.0
2 years ago Bay View flooring has a wide selection of products, the staff knows their business and the craftsmanship of the installers was impeccable.
2 years ago We are happy to hear that you had such an enjoyable experience, Sam! Thank you for choosing Bay View Flooring.
5.0
2 years ago Lots of selection and quality, great place to purchase that new flooring project!
2 years ago We are happy you regard us so highly, Paul! Thank you for choosing Bay View Flooring for your flooring needs.
5.0
2 years ago We were fortunate to work with Whitney in selecting our flooring products. She took the time to understand our needs for flooring. She explained the differences between flooring types which allowed us to make an informed decision in selecting the flooring types that best suited our needs. Having both Kevin and James install the flooring made what had been already a good situation even better. They definitely know their jobs well. They made quick work of removing the old flooring and preparing for installation. They made sure that we were happy with everything through the entire process. If you are reading this review and are in need of flooring, these three individuals will exceed your expectations.
2 years ago Thank you for the wonderful feedback, Bob! We appreciate your business. Whitney, Kevin and James were all very happy to help you through the process. Thank you for choosing Bay View Flooring.
5.0
2 years ago Kevin and James did a great job of installing new wood laminate floors throughout our older home, that has seen two additions to the original house. They were friendly, professional, and creative. Bill did a good job of planning for our project. We are thrilled with our new floors!
2 years ago We are happy to hear that you are thrilled with your new floors, Jennifer! Thank you for choosing Bay View Flooring for your new flooring project!
5.0
2 years ago Props to the whole team, with an extra special shout out to our installer Tom Saunders. Tom laid ~300 sq feet of large format porcelain tile with a 1/16” grout line and it looks fantastic. He definitely has an eye for aesthetics, meaning that he paid attention to the room’s boundaries and grain of each tile. The end result is that pattern ‘flows’ and doesn’t have that disjointed look that happens with a haphazard installation.
2 years ago Thank you for choosing Bay View Flooring, Phillip! Tom sure is an artist!
5.0
2 years ago Props to the whole team, with an extra special shout out to our installer Tom Saunders. Tom laid ~300 sq feet of large format porcelain tile with a 1/16” grout line and it looks fantastic. He definitely has an eye for aesthetics, meaning that he paid attention to the room’s boundaries and grain of each tile. The end result is that pattern ‘flows’ and doesn’t have that disjointed look that happens with a haphazard installation.
5.0
2 years ago Bayview Flooring recently finished two large projects in my house. The first required removal of all flooring ( over 2,000 sq. ft.) and replacement with Coretec. The installation crew were professional, hard-working and courteous. They are real pros and did an excellent job. The other project required new tile in our entryway, master bath and shower. Josh is a real craftsman and did a great job on both. The support staff including Nate and Whitney were a real pleasure to work with. Overall, a pleasant experience.
2 years ago Thank you for choosing Bay View Flooring, Gene! We appreciate your business.
5.0
2 years ago We recently had all new floors installed, both tile and hardwood. From the salesperson, Robin, to the very competent installer, Tom, we had a great experience. Highly recommend Bay View Flooring. Later we had all new shades installed, with Robin's assistance. I couldn't be more pleased, and the installation also went very smoothly. Great job by all!
last year Thank you Alina!
4.0
2 years ago I purchased tile for my bathroom and also remote control blinds from Bay View Flooring. Marsha was simple the best with my tile order - and I cannot say enough good things about my blinds installer Jeff Kalbfleisch. He was the best.
5.0
2 years ago We contracted with Bay View and are very pleased with the end result. Robin W was extremely helpful as she stepped in to help us finalize our design and selection choices. The installation, completed by Tom S, who went above and beyond, was done to perfection. Tom communicated his progress throughout the job and frequently sent pictures to show us the progress. He not only has excellent workmanship, but was very diligent in protecting our flooring, walls, etc... We would highly recommend Tom for future flooring and tile installs. Additionally, we would again confidently consider or refer BayView flooring who we found to be customer service oriented and very fair.
2 years ago Thank you for your business, Melissa! We are proud to have Robin and Tom on our team - they both do excellent work and it shows with happy customers such as yourself!
5.0
2 years ago Chris did a great job. Was very personable. He knew what he was doing and offered some great advice on the trim work.
5.0
2 years ago I was very pleased with the help I received from Patrick Siler. He was very knowledgeable about all the options available to me. I really appreciated the visit to my house to pick just the right color and fabric for my carpeting. The installers were great!! They were timely and extremely helpful in moving my mattresses around so I could put my bed skirts on. I would highly recommend Bay View Flooring to my friends and family.
5.0
2 years ago ON the Richard Krahn Job, Tom Saunders did an outstanding job, on everything, great to work with, and also Josh also did a great job on hard wood, really good guys, Martin G Uitvlugt Garrett Construction llc representing Camelot Constructionllc
5.0
2 years ago Kevin, James, and Jason were fantastic! Highly recommend Bay View Flooring.
5.0
2 years ago Gary Bebeau has been my flooring provider for several years. I highly recommend using Bayview's great products and services.
5.0
2 years ago Jeff Kalbfieish did an excellent job of installing the window blinds and our home. we are very satisfied with the results.
5.0
2 years ago Bayview flooring has a great showroom and competitive pricing. I have personally worked with Gary Bebeau for over six years now on new builds and remodels. He is great with customers and makes projects run smoothly!
5.0
2 years ago Great help all the way through the process of buying engineered wood flooring! Patrick helped us choose the right floors with his design experience and he is fun to work with. Kevin and James were extremely professional and capable, going the extra mile to insure our moldings looked perfect and the transition up to our stone hearth was beautiful! Highly recommend this company and will request the same team for our next purchase!
5.0
2 years ago It was a pleasure working with Gary Bebeau and his team at Bay View Flooring. Their expertise, professionalism, and his hands-on personal approach made us feel very confident. Their installation is of the highest quality. Tom Saunders did a fantastic job. He is a true craftsman. We highly recommend giving them a try. Sherry and Mike
5.0
2 years ago I can't thank Nate enough for the service and attention in my hasty situation. I needed product in a short amount of time and install as quickly as possible. He was very polite and professional! He was always in contact with status of my timeline. He proved customer service is still out there! Thank you again Nate for all of your help, it was truly appreciated. Christine
5.0
2 years ago I wanted to note that Kevin, James, and Whitney were courteous, friendly, and focused on my having a great customer experience. The flooring is beautiful and the installation was perfect. I could not have asked for a better job. Thank you.
5.0
2 years ago I was very pleased with Bayview when they installed our flooring, so I chose them to do our kitchen back splash tile - once again, I was happy I choose them - Patrick the sales person was great, Tom and Josh the installers did a super job - I definitely would recommend Bayview as a company you can trust to do a great job
3 years ago 👍🏽 Thanks Sonny!!!
5.0
2 years ago Very happy customer! I worked with Nate to find the elusive backspash for a new kitchen remodel. He was very helpful, showing me many options, arranging for me to take samples home and then completed the order quickly. I have already sent others to see him for their flooring needs.
5.0
2 years ago DON'T GO ANYWHERE ELSE FOR YOUR FLOORING NEEDS! I had a wonderful experience with BAY VIEW FLOORING. It started with my phone call to the store telling Jason what I wanted. He was out at my house very quickly to give me good suggestions and take measurements. Shortly thereafter he provided me with an itemized Estimate for cost of job. From there the material was ordered and they gave me an approximate start date. The installers, Kevin and James started the job earlier then original estimated start date and finished one day ahead of estimated completion date. They could not have been nicer, more courtious, or harder working young men. They did a beautiful job and I am very particular and my husband even more so. We could not be more pleased with the work that BAY VIEW FLOORING AND DESIGN CENTER did for us. Greg and Cookie Shugart
2 years ago Thank you Greg and Cookie!
5.0
2 years ago I had a great experience with the entire Bay View Flooring team. From working with Nate in the showroom and determining what flooring to install in our new home to working with the installers onsite. Kevin and James are absolutely the best in the business! Not only did both Kevin and James take time to understand my expectations they provided regular progress updates and even took time to explain different installation options. Absolutely love the finished product! Be sure to stop by Bay View and talk to Nate for your next reno project
2 years ago Thank you Travis! We are so pleased that things turned out just perfectly for you:)
5.0
2 years ago Gentleman who helped us was very professional as well as halpful. We got tile picked out quickly and we're on our way.
2 years ago So happy to hear it worked out well for you Charleen!
5.0
2 years ago I was very pleased with the service and the quality of the carpet and LVT we purchased. Our sales rep, Gary, was wonderful to work with. I am hoping Bayview can quote me a good price on my next installation.
5.0
2 years ago Lots of selection (hardwood, carpet and tile) that you don't see in the box stores. Friendly knowledgeable salespeople who dont pressure you into anything.
2 years ago Thank you Jean! Have a wonderful holiday
5.0
2 years ago Great price, EXCELLENT quality product and installation. Promptness on time line. $ half down at contract, rest after completion. Only prases.
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago UPDATE: After posting the initial review below, I was contacted by the owner and discussed our experience. He offered for the issues below to be fixed by placing quarter round around the island and fixing the transition. After the materials were in, a date and time was scheduled. The day arrived and the scheduled time (9:00 AM) came and went. My husband later stated that someone had called him during a meeting at 1:45 PM. At approximately 3:00 PM, two Bay View employees arrived and asked if we needed trim work done. I informed them that the appointment time was six hours earlier. They stated they didn’t know that and had been pulled off a job to come to our house. To their credit, they were courteous and did the best they could with a botched job. They completed the island and stated they would have to return to complete the transition correctly. They returned two days later and completed the work. A short time later, I was again contacted by the owner to follow up. I provided an update and was offered a small, partial refund for our experience. I agreed to this compensation and was then asked to remove this review. To their credit, they did send the agreed upon amount of cash back and this review still stands. In summary: they did attempt to make things better. However, issues of poor communication persist. If you can guarantee Bay View installers and not contractors for your job with them, then go for it. If they contract out your job, you will be in for an extremely frustrating experience. Working with Bay View flooring was a terrible, long, and painstaking process. Once they cashed our check, our sales guy was extremely hard to get in contact with. He scheduled our installation without even asking if we were available to be home, our initial quote was not correct and they charged an extra $800 on the day of installation. They started laying the flooring in the wrong direction, causing them to be short in product and extended the project by three weeks. They didn’t even bring a part they needed to reinstall the toilet the first or second time. The second day of installation (three weeks after the first day) they sent an installer who had no idea what the project even was, he was 40 minutes late, extremely unprofessional looking, and made our house smell like cigarettes. Even with all of those issues and thousands of dollars spent, attached are pictures of spots in our floor that look awful. Save yourself value time, money, and headache and do not use this company!
2 years ago Jamie, it was good speaking with you yesterday. We were so sorry to see this review. Bay View Flooring prides itself on customer satisfaction and will do everything we can to resolve this situation. Your experience is not typical of our service. We appreciate your business and understand your frustration.
5.0
3 years ago Love the new carpet and the flooring in the bathroom and hallway. Ben and Tom did a great job on both projects!
3 years ago Thank you Alison!!
5.0
3 years ago Very courteous , helpfull, & professional . Thank you to, Bill, our salesman, & Ben & Tom, our carpet installers! We will be back for blinds to finish our family room update! Thank you!
5.0
3 years ago We are very happy with our new carpet and our Coretec flooring, it looks great! The installers were friendly and efficient. We are happy to recommend Bay View Flooring and will use them again when needed.
5.0
3 years ago Great products and service!
5.0
3 years ago Great products and service! We love our new tile.
5.0
3 years ago We were very pleased with the work that Paul and Chris did with our new flooring. We had both carpeting and laminate flooring installed. They showed up on time and stayed on the job until completed. I would recommend Bay View and Paul and Chris for anyone that needs flooring.
2.0
3 years ago Jeff Kalbfleish, the independent window treatment installer that services Bay View clients deserves a 5 star rating and gets that from me. He has had to make numerous trips to my home to service blinds I purchased through Bay View and is always very pleasant and efficient. That however is where my satisfaction with Bay View ends. I am less than impressed with the Bay View window treatment salespersons and the Hunter Douglas products they sell. I have had numerous problems with my Hunter Douglas honeycomb and duo-fold blind lift systems and have had to make phone calls over and over to get status updates on blind replacements, so much so that I finally escalated my problem directly to Hunter Douglas. The salespeople at Bay View do not return calls in a timely manner and this to me is unacceptable. I still have 3 blinds that are not functioning properly, after months of phones calls and empty promises from the staff. I would say if you are contemplating a purchase, go elsewhere and save some money by buying a less expensive and more dependable brand.
3 years ago Sara, we are very sorry for the inconvenience you have experienced during your experience here. As owners, we were sure to call you immediately - as soon as we were notified of this situation. I mentioned on our call that we intend on taking care of any and all issues you may have. We will do everything we can rectify this situation for you. We are in close contact with Hunter Douglas about your issues as well. Please contact me directly with any further issues or concerns. Jessica Bogart, VP Operations
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My new carpet looks great! Installers were very professional and the staff in general is very helpful.
5.0
3 years ago I am very happy with my experience with Bay View Flooring, and would recommend them. It started when I walked in and met with Patrick. He was very nice, funny, convincing, without being pushy. When I didn't want to drive 1.5 hours round trip to Traverse City, he drove to me, to my place. Two times. Workers--Kevin and James--showed up exactly on time on the day they were scheduled. They were courteous, professional, worked hard all day, barely took a break. They worked for 3.5 days, always on time. As a woman currently alone in her house, I felt safe, comfortable around them. Good guys. More importantly, their work was excellent. I love my new floor.
5.0
3 years ago We'd recommend Bayview for it's great selection of flooring and tile products as well as for the personalized customer service. We enjoyed working with Gary who made the flooring selection process for our new home so much easier. We appreciated that he ordered larger floor covering samples for us that aided in our our final flooring decisions and helped us in matching our decor.
5.0
3 years ago Rob and Kevin from Bayview Flooring were absolutely wonderful! Rob took care of us from the beginning, helping us to choose the flooring that would be suit our needs, and followed through with excellent customer service, even after the flooring was installed. Kevin was an absolute dream installer! He was so detail orientated and super friendly. I would recommend anyone and everyone to consider using Bayview Flooring when choosing flooring for their home.
5.0
3 years ago I recently refloored most of my home. Thanks to Barb at Bayview Flooring for her advise. Kudos to installers Josh, Tom and Paul for their hard work and attention to detail.
5.0
3 years ago I recently refloored most of my home. Thanks to Barb at Bayview Flooring for her advise. Kudos to installers Josh, Tom and Paul for their hard work and attention to detail.
5.0
3 years ago Whitney Ratdke guided us though our carpet selection, and made sure we were happy with our choice and the price. She is great! John Rogers installed our carpet. He arrived earlier than scheduled, finished our great room in less than 2 1/2 hrs. Great job, great guy! We are very happy with our new Carpet! We will be back in for more flooring as we continue to revamp our house.
5.0
3 years ago My carpet was installed on Tuesday, August 21 by Ben and Tom. They did a beautiful job installing, moving and replacing my furniture. They were most cooperative and did a wonderful job in cleaning up after the installation. I would have Ben and Tom back again when I purchase carpet. Patrick was great in helping me chose my carpet and following through on the sale. Thank You Bay View Peggy Carmody
5.0
3 years ago Tom Saunders was our tile installer, what a fabulous job. Plus he was helpful, courteous, and timely. We rarely post reviews, but in this particular case, Tom earned our respect and he deserves a positive review. A+ rating.
5.0
3 years ago Our flooring experience was great. Our sales rep. Jason, accurately measured and found the flooring for us (great suggestions!). He was alway willing to take a call to answer multiple questions we had throughout the process. And James, who installed the flooring, was very professional and went the extra mile for us. He found solutions to several issues we needed addressed during the insulation. The final product (laminate plank flooring) turned out even better than we had hoped it would.
5.0
3 years ago I ordered all my tile and flooring from Bay View Flooring from Patrick, who was very patient and professional. Tom Saunders was the tile installer and his work was like an artist creating a painting. I could tell Tom enjoyed his job and loved the smile on my wifes face when her 2 bathrooms were compete. I recommend working with Bay View for product and make sure you get Tom Saunders for your tile work.
5.0
3 years ago The installers are perfectionists & sales staff are extremely knowledgeable & helpful! I highly recommend BayView flooring for carpet, tile, hardwood & RealStone.
5.0
3 years ago Bayview provided tilework for the bathroom and fireplace for a unique cabin in the woods for my client. Reasonable price, right on time, and excellent work! Thank you Patrick
5.0
3 years ago I had a good experience from the moment I walked into the door of Bay View Flooring. Barb Nelson, sales representative was very attentive through the process and was helpful in the design of the shower renovation. Tom did the entire project. He was pleasant to work with. His excellent workmanship was evident in the job he did. He is a perfectionist and took pride in his work. What more could a client ask! The new shower is exactly what I was hoping for. Thank you!
3 years ago So happy to hear you are pleased! Thank you for taking time out of your day to post a review.
5.0
3 years ago We are having our master bath completely redone. Josh started the tile work and did a great job. We weren’t around much to talk to him. Tom then came to finish. This guy is amazing! He did the rest which was most of it. It is absolutely beautiful! He takes so much pride in his work and it shows. And he has an award winning personality. The tile looks more beautiful than I ever imagined it would. We couldn’t be happier and we wouldn’t hesitate to request Tom for future work.
3 years ago Thanks Debbie!!