FLOORS FOR LIVING

4.7
|
273 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Floors for Living 3709 Highway 6 South, Sugar Land, TX 77478-5249 832-356-6745 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.7
|
273 Reviews

Reviews


5.0
last month We were looking for a flooring option for a 3k sq home with large indoor dogs. We contacted Floors for Living and spoke with Norman N**** at the Magnolia location. Norman actively listened to what we were looking for and brought samples to our home that were exactly what we were looking for. We shopped other flooring companies and they could not match the type, quality, style or pricing. The installation team was extremely professional and got the work done in 4 days which included removing existing carpet and tile. Norman was available throughout the process to answer questions and remains very responsive to this day. I highly recommend Floors for Living and the rep Norman N**** at the Magnolia location.
last month Thank you for taking time to leave a posetive review, as a local company, we greatly appreciate you.
5.0
last month This week I had a negative review for this company. In fact I really didn’t expect for any outcome based on post. But, this morning I kept getting a call from a strange number and good thing that I called back. It was one of the owners from the company calling to apologize about what happened and not only did he apologize he helped resolve my issues. I haven’t had this good customer service since the 90’s. Thank you Jared! And I love my luxury vinyl flooring that they installed. I’m looking forward to seeing my home entirely completed. I will most definitely be referring them to my family and friends.
last month Thank you for the review. Don't forget to get your free cleaner.
5.0
last month I used the Jersery Village location! They did a great job in my home. Even though I am not a real Texan they treated me with great hospitality. Thank you would reccommend asking for Jared
last month Thank you for the review, We appreciate all of our clients. Don't forget your free cleaner...
1.0
3 months ago We helped by Josh at the Eldridge and Louetta store. He was nice but over charged me on the labor for the tile that wasn't even installed. All he said was that that is how they charge and he couldn't help me. He said installers get paid on what they carry out which is a horrible practice both in business and integrity. I called the Floors for living store in Spring and talked to the store manager (Nathan) to see how they would handle it.He said normally he would give back the labor cost on the extra amount of material not installed to his customers of his store. Nathan said he would help get this resolved but heard nothing back from him. I understand keeping the tile that was left over for repairs in the future etc. but why would this business charge me labor on something that doesn't get installed in the first place. 20% extra labor i might add!!!! Why would you charge me 20% more for something that doesn't ever get installed? Is it for commission? Are you afraid of losing your commission on an already sold job???? hmmmm. Why would a different store give the money back and another store not want to deal with it? You would think the business operates the same all over Houston to treat customers equally. I do not recommend this business and or its practices with customers around Houston and will be spreading this info among my clients and workplace.
3 months ago Mr. anderson, We are more than happy to refund you for the useable tile that is left over, we will send a truck to pick it up and refund you that day. It is a common misconseption that when overage is added to a measurment that is is not used. It is actually used to accomidate cuts and a waste factor for unusable material. Your review states that you were over charged 20%. I am here to say, that if you have 20% of useable material left that we would be more than happy to refund your money once arrangements are made to pick up the product. If you have any unused material, we will be happy to refund your money and take back the product. Please respond to this message with a date and time for us to pick it up.
1.0
3 months ago They require 100% payment before they will start job. How do I know if they will show? Will the job be complete? Every tv court show you see will tell you not to pay 100 % until job is completed. This is a terrible business practice. I should be half up front to show my commitment, FFL should wait for balance at completion of job, this will show their commitment to finish.
3 months ago My apologies for your concerns. This is our policy as it is with any other legitimate business. Perhaps when you open a retail store, you can make your owm policies.
4.0
4 months ago Had carpet replaced 2 years ago with laminate flooring and was happy with the whole process. Am about to use them again to replace the original laminate flooring in the rest of the house so to match what we did 2 years ago.
1.0
6 months ago PSA: Do not use Floors for Living! We have had the worst experience with them. Les was our salesman and he lied about what the installation crew would do. Then the installation foreman, Jose, argued with me until I was in tears and then cussed my husband, Charles, out in our home. We have been lied to by the manager of the store, Alex. Charles had talked to the district manager, Tim, and he stopped responding. Our floors are still not complete and the project was started on December 3rd and supposed to be finished on December 9th. Stay away!
6 months ago I'm sorry to hear of your experience. I will forward your info to our installation Dept. They will be in touch today. I did do a litlte research on your concerns and found out that the job was completed and you were not satisfied with an area, so we ordered additional product and went out to change that ? Your review gives the impression that we simply have had your home torn up for months, was that intentional ? I believe that we were actually trying to go there today and you asked us to not come until Sat ?
6 months ago We have been working with Floors for Luving trying to resolve the issues with the poor installation job that they did. I finally got a call back from the installation manager, he was not concerned about fixing the problem areas until the installation was complete. They finally finished the install after almost six months from the original install started. We wanted a refund on the install and were willing to accept the floors as is. They were will willing to give a partial refund on the install until the new dustrict manager Mike, was notified that we filled a complaint with the BBB. Now they refuse to give any refund because we told the truth on the BBB. They do want to come out and fix the problems that they justify fixing and not everything that is wrong. We have refused to let them come back and fix anything because some of the rework they did was just as bad as the original install or worse. I we have gotten from them is lip service, excuses, and lies.
5.0
7 months ago Def the best in Houston. Lifetime warratny says it all!
7 months ago Thank you for the review Don't forget to pick up you fre cleaner
1.0
9 months ago I was very excited about getting my new floors installed up until the point they asked for full payment before the floors were installed. I had paid a large sum for a down payment and was prepared to pay the remainder AFTER the floors were install. I NEVER pay for a service before it is performed. The end result is NO new floors. I was never told this was a policy of the company in fact I thought they did interest free financing for three years. When I mentioned this to the rep I was told that I should have asked for this initially. I've waited six weeks to get my floors installed and the day before the install they call me asking for full payment. That is no way to do business. First they should disclose all rules regarding their payment. No one told me that full payment needed to be made before the install could start. I am very upset about this but there is no way I will pay for a service before it is performed.
9 months ago Mr.*****, Our policy is written in bold letters on the invoice that you signed and were given a copy of at the point of sale. When our sales rep called you for full payment, he also offered you finance options, When you declined these options, Being as our company had already purchased and paid for your product there was a 25% restock fee that our sales rep convinced the manufacturer to waive. I am very confident that if you would have been looking for resolution rather than going on a profanity tyrade to our sales rep, that a resolution could have been found. Best of luck in the future
5.0
9 months ago Jared ******** has been most helpful, honest and reliable. We have been extremely pleased with the total experience of purchasing the flooring and the service Jared provided during the entire process. He answered every question with patience and complete information. I highly recommend working with FFL and working with Jared.
9 months ago Thank youfor the review Don't forget to pick up your free floor cleaner
9 months ago Thank you for taking the time to submit a review Don't forget to pick up your free floor cleaner
5.0
10 months ago Loved working with Floors For Living. We decided to do our entire house in engineered hardwood. We couldn't be happier. The whole process was easy. The crew that came worked tirelessly. Because it was a big job (2800 Sq ft), it did take several days but they moved all the furniture, removed the old floors, floated the existing foundation and subfloor and made sure everything was level. All the lines are straight and the pattern matches through out the house.
10 months ago Thank you for the kind words. Please remember to pickup yur free cleaner.
1.0
10 months ago Hired FFL to install floors in my manufactured home. Were quick and floors looked great. 3 months later a dip appeared in the kitchen. Small at first, it gradually increased in size. I feared a water damage leak, so I called a plumber. They said no leak, call AC guy. AC guy said no leak, call floor guys. I called several floor repair businesses and got various quotes telling the plywood floor underneath was damaged and needed to replace this first, then flooring. I called FFL and they said someone would contact me on Tuesday after 10 am. Guy shows up at my door at 8:20 am. Looks at it, pulls it up, says he has never seen something like this before and offers to fix it today for $200! He said FFL would charge me a lot more. This struck me as very sneaky and unprofessional, so I tried to call FFL but they were not open yet. I told the man I didn’t have $200 and he started to leave but then offered to leave 2 boxes of flooring with me! I said “who pays for them?” He said he didn’t know and left. FFL, your employee is a joke and trying to run a side scam under the pretense of helping customer save money from FFL. I have a ripped up floor and a very bad taste in my mouth from this business. I believe that since this flooring job is still under warranty it should be repaired at no charge. THAT is good business! Oh, and please don’t impune my character as you did many others on this site who posted unfavorable reviews(“cheap shots” and “going out of their way to bash our company”) That is bad business practice, too. People read those replys and remember.
10 months ago Floors for Living did not install the underlayment in your manufactured home. Our installer offered to leave you 2 boxes of peoduct that FFL paid for. He offered to fix your subfloor for less than any carpenter would.This is a service that we do not offer. We do floor covering, we are not carpenters. We have a life time warranty for product that we install. If you would have contacted the company rather than jumping on the BBB I have to feel this could have been resolved. I would also point out that the person that you refer to in the other review is an adolescent that does not even live at the residence that he was refering to. If you would like to speak to customer service, the # is 832-356-6722
10 months ago Since i left my last response, I have spoken to the installer and collected the pictures that he took of the issue. The deck of your manufactured home has failed. The moisture from underneith has caused the plywood floor to twist and bow up. This has pushed the vinyl floor that we installed up. This is not a warranty issue. You need to get the moisture barrier underneith the home fixed and then have the plywood replaced and after that you can have the floor repaired.
5.0
10 months ago I am very pleased with my new tile floors installed by Floors for Living. They have done wood floors for me and carpeting for my daughter. Jared ******** was very helpful in my latest contact with Floors for Living. Donald Beach did a beautiful job with carpeting in my daughter's home. My rating would be 5 stars for Floors for Living.
11 months ago Thank you for the review,
4.0
11 months ago This customer did not leave a comment.
11 months ago Thank you for the 4-star review!
5.0
11 months ago The wood tiles that we got installed was absolutely gorgeous. If you’re looking for the best quality, variety and of course the customer service we got is exceptional! Josh is knowledgeable and knows exactly what we need. Stop by and get a free estimate.
4.0
11 months ago My wife and I worked with a sales associate at South Shore Blvd facility of Floors For Living in League City. Contracted (Aug 2021) for tile floor and a tile shower in Masterbath. Either miscommunications or lack of communications between Sales Associate and installer resulted in problems up front when installer dictated what he would and would not do. After complaints and not much support from Floors for Living, the installer, Randy, realized that my wife was the foreman on the job and she had to be satisfied with what was arranged for the tile shower. Randy and his helper did a fantastic job and finished in the allotted 5 days in spite of several delays in job because Floors for Living did not have all the materials and floor drain on site. Review would have been rated 5 stars had it not been for the frustration and aggravation from lack of coordination from Floors for Living. Our previous experience with Floors for Living (FM 528 location) was July 2020 when they installed ~1,000 ft2 of vinyl wood flooring and ~ 600 ft2 of carpeting. We didn't even see the job until it was finished and it was great (5 star).
11 months ago Thank you for the review, We will use it to make our people better. I will pass along your praise to Randy about his install.
1.0
11 months ago We completely rearranged our house, put our things in storage and are without furniture and these people have delivered the wrong floor not one, not twice, but THREE times. We were supposed to have our floors put in weeks ago. We have had to pay extra for storage since it's taking so long. We have been told it was the warehouse's mistake, or the manager or the salesman, they are all just pointing fingers at each other. It's ridiculous these people can't fit a square peg into a square hole. Identify the floor that was ordered and bring in that product. What's even funnier is that after the first time they made the mistake they tried to make it right by over night shipping it from Georgia only to find out it was wrong; so they paid a ton of money to get it shipped only to throw it away
11 months ago I just read through your review, Thank you for letting everyone know tht we went above and beyond having the product overnighted from Ga. We do appreciate the posetive feedback. It is my understanding that the installers actually started the install yesterday (the same day you posted this review) with the correct product. I am sure this was a bit of a hassle for you being as the lady that sold you your floors has been out of work with Covid. ( she is doing fine by the way) The only reason I see for this review was to take a cheap shot at a local company that went out of their way to right a wrong. Have a blessed day.
5.0
12 months ago Worked with David at the Missouri City Hwy 6 office. Installed both laminate and tile floors in bedrooms and Kitchen, laundry, bathroom. Could not be more pleased with the quality of work and how quickly the employees completed the job. They exceeded all of our expectations and we have ordered an additional floor in the master bedroom.
12 months ago Thank you for the review, I will be sure to pass along your kind words to David and the install crew. Don't forget to pick up your free cleaner at any of our 24 locations.
5.0
12 months ago Great products and excellent installation. I’m very pleased with my new (whole house) carpet. It feels like a new house. Thank you all, especially my salesman (Sterling *******) for being so patient with me and helping with all situations we ran into. I highly recommend this company.
12 months ago Thank you for the review, I will be sure to pass along the kind words to Sterling and the installers.
1.0
last year Do not use this company! I purchased wood floors and carpet for my home and had the worst Experience.I was promised a two day demo and install and ended up taking 5 days. The install crew took up the tile and got dust and debris everywhere and did not even attempt to clean up. The installers clearly did not know what they were doing and took every short cut they could.My floor was glued down but feels like a floating floor .My carpet showed up the wrong style twice.Called store salesman Michael ******** who never returned calls and reordered wrong carpet twice.Called Vice President Jeff who was nice at first but eventually ghosted me referring me back to the salesman who I clearly said I didn’t want to deal with.I finally had to go pick up the carpet with my own truck and install myself.I spent 11,000 dollars and was treated with the worst customer service and a terrible outcome. buyer beware….
2.0
last year The sales people at the Woodlands, TX store and the tile price were fine. However the installation process was an issue. The scheduled 9 day installation consisted of the first day of tools being dropped off, a quick look around and then the "lead person" was gone. During install I was snapped at by a worker because I wanted some tiles laid a certain way. Then there were tile cuts made that I demanded be redone because they were sloppy. The job ended on a Saturday night and there was absolutely no quality control done. The next day we relized they had not re-attached some doors, there was a film all over many of the polished tiles which we later learned was grout haze, painted quarterrounds with the paint scraped off hastily stapled down with one whole side not stapled at all. Acrylic was left exposed underneath thresholds, on and on it went. I immediately called and was told I'd have to be put on the schedule which I learned would mean a two week wait. After the two week wait, the day before the "repair" the installer tried to change the date. I would not agree so they sent someone else. After he left is when when discovered the unattached quarterround and the grout gaps. So another two week wait. When they finally came, I had to supervise every step of each repair. In the end, I was very disappointed at how my 1800 sq. ft. job was handled. So much so, that I wrote their President. To date I have received no response. This is a company I regret doing business with and caution others: buyer beware!
1.0
last year I am forced to sue them. They sent me a contractor who cannot do even the most basic level of work. When we brought pictures and some of the flooring we had to pull up because it was unsafe they said they would send someone else out to re-complete the work. After waiting 2.5 weeks for the re-completion they sent the same contractor! This contractor even tried to extort more money out of us while working because filling the stairs and removing the carpet was not in the bid. Who asks for a new floor and doesn't need the old one removed? One week later (4 weeks after the beginning of the job) and I am still waiting to hear from them to schedule a new contractor. Meanwhile my staircase is unsafe to walk on, I have no transition zones, and an improperly installed floor. They didn't even order the correct material to use on the stairs. Flooring experts? Not even close. I am forced to sue them as they never respond with any resolution to the problem. They can't send another contractor and can't tell me why. Every time I call the main office they tell me to contact the sales person. And in turn, the sales person tells me to contact the main office. It never ends with a resolution. The other posts on here with 1 stars all have similar stories, when a job goes badly they don't come back to fix the issue. That is exactly what happened here. I would not recommend this company to anyone but if you do want to use them don't pay these people up front (which is what they ask for). Only pay them when the job is done. I have hired another flooring company and they recommend a complete re-installation of the stairs. I need to hire another contractor to re-install a door casing that they damaged beyond repair and fix 3 tiles in my kitchen which were chipped. What a waste of time.
last year Nathan, I am still waiting to hear back from you, I thought that our phone calls yesterday were very productive. I have offered resolution and am still waiting to hear back from you. I even tried calling you back 10 minutes after we last spoke and you didn't answer my call. I am becoming more dismayed by the minute. You seem to have taken the time to find as many sites to bash our company on as possible but you could have had much quicker resolutiuon had you taken just a moment to look at your invoice where my personal phone # is listed as customer service. Please take a moment and return my call so we can resolve this. To be perfectly clear to the public that may be reading this. Our company is not perfect. 1 of our installers had an issue on this job. When we ordered new product at our expense, The client above turned away the installer and did not allow him to correct the issue. Now he has run to every review site he can find to tell everyone that he has been forced to sue us. I have not heard from an attorney, I have not received any notification about a law suit other than this gentlemans multiple reviews. I have offered resolution and have gotten no response. It seems that he is more interested in bashing a localy owned company that provideds jobs for over 300 Houstonians than he is resolving his issues. Yesterday when I called to him on the phone, I offered to send a diffrent installer to his home Monday morning to resolve all of his issues But rather than allow this, he is insisting on a cash payment of ($2500) and has chosen to put out multiple negative reviews. This seems very much like an extortion attempt to me. We do not claim to be perfect but we are always more than willing to correct any issues that arrise. I believe that this review says more about this client than it does our company.
5.0
last year I am so happy with my new hard wood floors. The investment was totally worth it. The quality of the service from sales to execution was extraordinary. Jeon at the Sugarland store made the job so easy for us, not only by providing the right samples for us to choose from, but also for giving us a good price. The installers did an awesome job, super clean, and spending the right time on the job. Thanks to Jeon and the Floors for Living team!
last year Thank you for your business and review. We all appreciate the opportunity to assist you with your flooring. Kurt
5.0
last year Shawn Bates at the Pearland -West store did an amazing job at educating us on what would work on the floors in our kitchen remodel. On our first visit to the store, he offered advice on what we needed to choose first before we picked out our floors. After going through the process, we were able to successfully choose our flooring. Shawn was a great help in this process.
5.0
last year Shawn ***** at the Pearland -West store did an amazing job at educating us on what would work on the floors in our kitchen remodel. On our first visit to the store, he offered advice on what we needed to choose first before we picked out our floors. After going through the process, we were able to successfully choose our flooring. Shawn was a great help in this process. The installers were professional and we are very pleased with how our floors turned out.
last year Thanks so much for your business and review. Shawn and everyone at Floors for Living appreciate the opportunity to assist you on your project. Enjoy your new floors. Sincerely, Kurt
5.0
last year Great assistance and follow up by Les Dorazio at the Pearland - West location. Helped on both price and selection. Installation went great without a hitch. Thanks.
5.0
last year Great assistance and follow up by Les ******* at the Pearland - West location. Helped on both price and selection. Installation went great without a hitch. Thanks.
last year Thank you for your business. Les and everyone at Floors for Living appreciates the opportunity. Sincerely, Kurt
5.0
last year Shawn Bates at Pearland - West was easy to work with. From ordering to installation his team was professional, courteous and organized.
4.0
last year 4 stars. I have had family and friends use Floors for Living to update flooring in their homes, so this was the first place I looked when I purchased a home that needed updated flooring. I worked with James at the Conroe, TX location. He was very attentive and came out to my home to measure quickly and gave me a great price. The team they sent to install were professional and worked quickly. I found a couple of chips in my floor after they finished, and the team that came out to repair the chips were also great and completed the work very quickly. There were a few bumps in the road, but overall, I am happy with how everything was resolved in the end. I would recommend Floors for Living to others. 1. There is apparently a difference between a cash price and a financed price, but I was never told this by any associate. This Floors for Living store was running a 48 month no interest financing deal when I chose my flooring. When I came in to begin with, I mentioned I would most likely finance and reiterated this multiple times including when I had my home measured. When it came time to pay the final bill, I told James I would be using financing and when he processed my credit application, I only received one year of free financing. James and I did go back and forth on this issue, but eventually it was made right, and I was given the 48 month interest free financing I had been told about from the beginning. 2. The small edges of the quarter round at the corners of my walls were chipped when installed. Most likely from how it was cut. In my opinion this shouldn’t have been installed. I had planned to have this repaired, but the first available repair date was not until after my painters came in, so ultimately, I decided to leave it as it was installed. 3. My LVP was installed as a floating floor. In some areas of the home there feels like there are dips in the flooring when walking barefoot.
7 months ago Thank you for the review Don't forget to pick up your free cleaner
5.0
last year My mom is 90 years old and has wanted flooring for some time. I was very scared about the process and didn’t know what to do. But, from the time I walked into Floors for Living in Sugar Land, TX, I was greeted by Jeon (pronounced John) Tolmachev and he answered all our questions and provide us with solutions regarding financing, installation and design issues. He worked with us until the job was done, being sure to return phone calls. Jeon treated my entire family with kindness and respect. The Floors for Living installation crew were outstanding as well, they made sure to call ahead of time and walked us through everything regarding moving the furniture and installation. We would like to express our gratitude to Jeon and the Floors for Living installation crew for their outstanding customer service. Jeon is a bright star and we appreciate his professional spirit. I would say, if you are looking to have floors installed, go see Jeon Tolmachev at Floors for Living, he will help you get the job DONE! I highly recommend Floors for Living.
last year Thank you for your business and review. Jeon and I appreciate you. Sincerely, Kurt
4.0
last year Love the new tile! The salespeople were very helpful in helping me select it! The old tile (approx. 1300 sqft was replaced). It was very messy but the installation crew covered my furniture, etc. to protect it from the dust as much as possible. Overall the experience was great and I would recommend Floors for Living Pearland. Also, the free cleaner works great!
5.0
last year Joshua was very nice to work with, could answer all our questions and did not push us to making a decision, took 3 trips looking at tile and carpet before we made a decision. Tile and carpet crews were on time and did a professional job and left it clean. I would use Floors for Living - Atascocita-, Joshua , again
5.0
last year Awsome excellent service18th the carpets look great. Very happy with selection. Andrew was very helpful with picking out carpet.
last year Thank you for your business and review. Andrew and everyone at Floors for Living appreciates you. Sincerely, Kurt
5.0
last year The process was completed as scheduled. I am pleased with every stage from the sale to the installation and all the folks involved.
5.0
last year Floor instillation was excellent and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. The floors were left in more than 3 inches of water. After the floors dried they did not buckle and if you cleaned them they probably would look as good as they did before the fire. We purchased these floors at Floors for Living in Pearland, through Shawn Bates.
5.0
last year Floor instillation was excellent and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. The floors were left in more than 3 inches of water. After the floors dried they did not buckle and if you cleaned them they probably would look as good as they did before the fire. We purchased these floors at Floors for Living in Pearland, through Shawn Bates.
5.0
last year Excellent instillation service and floors looked extravagant. One year and 4 months later our house burned down due to an electrical hazard. There was more than 3 inches of water on the floors afterwards after the floors dried they did not buckle, if we were to clean them they would probably look as they did before the fire. Floors were purchased at the Pearland, Floors for Living through Shawn Bates, Manager.
5.0
last year We had excellent instillation service and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. After the fire there was more than 3 inches of water on the floors. After they dried they did not buckle. If you cleaned them they would probably look as good they did before the fire. We purchased the flooring at Floors for Living in Pearland through Shawn Bates.
last year Sorry to hear about your fire. We appreciate your business. I looked up your product and it is the new pet-proof laminate from Mohawk. Thanks again for your business and review. We all appreciate you.
1.0
last year This customer did not leave a comment.
last year We offered to come back immediately and rectify any outstanding issues. He has 2 boxes of new laminate that we purchased for him at his home. Mr. Casados choose to leave this review up and wait until after the 1st of the year to call us and let us know when you are available to schedule a repair. We have. People can be so nasty. Even though he is trashing us we will take care of him whenever he allows us to.
last year Update: Jeff reached out to me after this review to schedule the follow up repair. I explained to him that this was written because no one returned my phone calls or addressed my concerns after problems where caused by the repair. Jeff and I scheduled a second visit for after the holidays. The new team arrived, we requested they not send the same contractors that were used the first two times. The new team did a great job. They were on time, professional and did good work. I told Jeff when we spoke previously I would update the reviews left once the work was complete. Not sure many customers would take the time to do that. I am a little concerned that when you look at other reviews left by unhappy customers the reply from the company is slightly rude. In our case we were referred to as nasty. I also find it interesting that responses to negative reviews do not have a signature. However Kurt seems to sign his name to every positive review. I can only assume its Kurt who needs to learn how to properly respond to upset customers and keep his personal feelings and opinions to himself. In closing Jeff did a great job in listening, not trying to shift blame and focused on taking care of the customer. The secondary team that came to fix the mistakes of the first crew did great work. I would use floors for living in the future.
4.0
last year Took only one day to do 2 rooms Hope to do more in near future
5.0
last year Joshua Whaley was awesome. From entering to the store and till the floors done at my house experience was awesome. Installing crew was very professional and respectful they put back all the stuff as it is. Hooked for life. Thank you Joshua for being wonderful.
5.0
last year Joshua Whaley was awesome. From entering to the store and till the floors done at my house experience was awesome. Installing crew was very professional and respectful they put back all the stuff as it is. Hooked for life. Thank you Joshua for being wonderful.
5.0
last year After shopping around for tile flooring we found that Jeon and the Floors for Living Sugarland location was the best choice. Jeon our sales rep was very knowledgeable, explained everything in detail, and was not pushy. We now have beautiful porcelain tile in our home thanks to Jeon and his staff.
1.0
last year The first part of the floor installation went okay, when they started on the stairs is where the problems started. The installers started to split the main supports under the stairs, and didn't think to stop until my wife told they to leave. Next I had to have the stairway replaced by another contractor. Now it come to the lifetime warranty. We had several tile become unattached and requested this done under the lifetime warranty (less than 5 years). First we were ignored, then a follow up call got us to the right person who put us on the schedule for a month in the future. I explained we were putting our house on the market and needed it fixed before then, but that was received by deaf ears. So I waited. The installers were to call this morning to let us know when they would be here and no call. We already have an offer on the house and the buyers inspector was here today. I called back to Floors for Living and could not reach anyone. I think I would suggest going with someone else!!!
last year All we can do is to try and take care of customers. Two years ago, after Harvey, the wood from his stairs was so compromised that the screws we use on every stair job to strengthen the bond between the stair treads and stringers would not even hold. Because Floors for Living does not do structural repairs, he hired a contractor to reinforce his stairs. We allowed him to cancel his special-order laminate that was to be glued to his steps without any restocking fee. Our personal loss on this job was $456.99. This review came two years later when he was trying to sell his home. The inspector questioned his contractor's work. Even though we were not involved in the reinforcement of the stairs we become the scapegoat. When trying to sell his home the customer had a concern regarding the tile installation done 2 years ago. First of all, no box store or 95% of other flooring stores would have gone to his home without a charge because of their 1 year or less warranty. We went on the day it was scheduled and discovered the real problem. We returned the next day to fix his problem even though we were aware that he had made several unfair reviews. The problem is that his foundation had settled and created a huge crack. The failure of the concrete floor caused the tiles to become loose. We worked to remove several tiles, bridge his crack with an isolation membrane and reinstall the tiles. Even though it was not an installation created issue, we did the repair at no cost to him. If anyone would like to see the picture of his cracked concrete floor please email cs@floorsforliving.com. We wish him well on the sale of his home but do not feel that we should be blamed for the structural shortcomings of his stairs and his concrete floor. Again, all we can do is to try and take care of customers.
0.0
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5.0
2 years ago I am so happy with the carpet. And the floors what a great job of craftsmanship. Thequarter rounds are perect. I have a had a couple of homes redone and found issues with the end results, but not this time. Better than a contractor. Thank you Joel, so much for helping me through.this, and answering all my questions.
2 years ago Thanks for your buisiness and review. We appreciate the opportunity. Don't forget to take advantage of the free cleaner.
5.0
2 years ago Jeon was our sales person. He overlooked the work a couple times during the process, and it all turned out great. We love our carpet & wood floors. A great experience all around.
2 years ago Thanks for your business. Don't forget to take advantage of the free cleaner for the next 10 years. Thanks again and enjoy your new floors. Kurt
5.0
2 years ago Espinosa and his helper, Manuel were absolutely professional! They made quick work of laying the entire new flooring in my home, being ever mindful of my home, covering all surfaces with plastic and accommodating my 97 year old mother's needs. They made a usually messy job neat and orderly! Jared was very good at preparing me about what to expect, then checking up to make sure I was happy. This has not been the case with other companies I have used in the past! I will definitely recommend Floors For Living to my friends!
2 years ago Thank you for your business and review. We all greatly appreciate it. Sincerely, Kurt
5.0
2 years ago We had a great experience with Floors for Living! Jeon was a pleasure to work with, he explained everything very well, offered best options and stayed with us throughout the whole project. We did tile on the first floor and laminate on the second. Job done perfectly! Installers were thorough at every stage of the project: they leveled the floor, put tiles to our preference and made neat finishes. They take care of the area they work in leaving it clean at the end of each day. I confidently recommend Jeon and his team to at Floors for Living take care of your flooring needs!
2 years ago Jeon and I thank you for your business and review. We all try very hard to take care of customers. Enjoy your new floors and don't forget to take care advantage of the free cleaner. It will make your life easier. Thanks. Kurt
5.0
2 years ago I had all of the flooring in my house redone. About 60% tile and 40% carpet. The tile installation was outstandingly good! The installation team arrived early everyday, worked late every night cleaned up every evening when they left. They even finished two days earlier than the estimate. Laying tile can be challenging. I had my foundation repair a month before this installation and the end result was perfect! I shopped at the Floors For Living - Meyerland 9601 Hillcroft St, Houston, TX 77096. I highly recommend shopping at this location!
2 years ago Thanks so much for your business. We all appreciate the opportunity. Enjoy your new floor. Sincerely, Kurt
5.0
2 years ago Feb 26 was my scheduled floor installation date. At first I was upset because by 9:30 am I had not heard from my installer. After calling the main number I was informed that the installers get to the warehouse at 10:00am to pick up the flooring. I finally heard from my installer around 20 minutes later saying he would be at my house in 50 minutes. About 3 hours into the install 2 more installers showed up and it was like watching a fine tune engine. Everyone worked on different aspects of the flooring, measurement, leveling, cutting and laying. By 7pm they had my floor laid furniture moved back and work area cleaned. I will definitely have them come back to replace my kitchen tile. Glad to see there are still people who take pride in doing a great job.
2 years ago Thank you for your business and review. We greatly appreciate the opportunity, Kurt
0.0
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5.0
2 years ago We met Melvin at the Montgomery County Home and Garden show and he was wonderful. We had a vague idea of what we wanted for our remodel but hadn’t settled on a specific type of floor. Melvin was knowledgeable, informative and after a few minutes of asking questions about us and our lifestyle, he knew hickory was the best product for us. Melvin and everyone at Floors for Living worked with us to get our floors on the short timeframe we needed and at a price that fit our budget. Great service and great floors. Thank you Melvin and Floors For Living, we are customers for life.
2 years ago Thanks for allowing us to assist you with your new flooring. Melvin and I greatly appreciate the opportunity. Enjoy your new floor. Sincerely, Kurt
5.0
2 years ago Good experience with this establishment. Melvin ***** was awesome and installers were professional and courteous.
2 years ago Melvin does a great job for us. He makes is proud. I will share your comments with him. Thanks. Kurt
2.0
2 years ago This customer did not leave a comment.
2 years ago Thanks for sharing your story. Mapei manufactured the grout that had issues. It is sold at most box stores including Home Depot and Floor & Decor. The floor was installed according to Mapie and the industry. The grout had a guarantee against doing what it did. I have received pictures from my competition sharing the exact same failures. The manufacturer made the decision not to honor the claims. Other stores with a one year warranty also walked away from this problem. One thing that you forgot to mention was that the floor was installed in 2017. The problem did not come up untiil 2 years after the installation. Floors for Living took care of your issue at our expense. So far, taking care of our valued customers has cost us over $100,000. A price we gladly pay. Floors for Living has filed a lawsuit against Mapei for their breach of warranty. However, no warranty that I am aware of compensates customers for the time involved in taking care of them. I am sorry that Floors for Living standing behind a manufacturer's warranty made you unhappy. I wish you well and want to remind you that you are still covered by your lifetime installation warranty. Sincerely, Kurt (owner)
5.0
3 years ago It was such a pleasure working with Floors for Living. From the moment I started working with Sam, I knew I was working with a professional. He made promises and delivered on every one of them. My house looks like a new home. I could not be happier!!!! Not to mention the fantastic crew who showed up every day, worked so hard and left my home looking good..... very respectable establishment
3 years ago Thanks so much for your business and review. We all appreciate the opportunity do assist you. Sincerely, Kurt
5.0
3 years ago Floors for Living on Barker Cypress: Fantastic. Excellent selection of products, outstanding staff--very professional, all the way from sales (Bryan) to the installers who did a great job. I highly recommend them.
3 years ago Thank you for your business and review. Enjoy your new floor. Kurt
1.0
3 years ago The installers stole my jewelry and the company will not do ANYTHING about it. BEWARE -
5.0
3 years ago Christian at Floor for Living did a fantastic job. We changed the carpet in four bedrooms, the game room and added wood floors in the master. I found the wood floor, on the internet, and Christian had it the next day. It was a perfect match. Without his prompt service, this would have taken longer and would have been painful!! The wood was installed first and the installers did a awesome job. They arrived on time each day, cleaned up and were very polite. The floors look wonderful. The carpet installers did a awesome job too. They also arrived on time, cleaned up and were polite. In fact, they finished everything in one day and it looks super! If you live in the surrounding area of Humble and need floors, this is the place to go. Contact Christian, he won't do you wrong!!!
3 years ago Christian and I thank you for your business and review. We all appreciate the opportunity to get you taken care of. Sincerely, Kurt
5.0
3 years ago I could not be more happy with my experience with Jerad at Floors for Living! I kept waiting for something to come up or go wrong, but it never did. It's so common to have 'surprises' when doing big jobs with your home. There were not only no 'surprises' - Jerad went above and beyond to make sure that we knew exactly what to expect and over prepared us (in a good way!) for everything. It was so seamless from the moment we spoke with him for the first time on the phone all the way through final walk through. The installers were absolutely INCREDIBLE. Genuinely, it was a dream experience, and this was a BIG job. Over 2100 square feet of hardwood flooring. We could not be happier with every aspect of our experience and will definitely use Floor for Living for every flooring need from now on.
3 years ago Jerad and I thank you for your business and review. Every one at Floors for Living appeciates the opportunity to assist you with your project. It is nice when you notice our efforts. Thanks again. Sincerely, Kurt
5.0
3 years ago M. Bailey Had never had any work done by Floors for Living, was a bit hesitant since we were doing the entire house and wanted to get a company that would do a great job. Visited the Pearland store and Joel *. helped me, he was very helpful as well as very professional. He and his crew did everything to make sure I was happy. They came in and removed all my existing floors and reinstalled tile. I had them also install new baseboard, it all looks awesome. They did a great job! I would truly use them again! Thank you for your great service!
3 years ago Thank you for your buiness. Don'g forget to use the free cleaner to take care of your floors. We all appreciate you.
5.0
3 years ago Kassim is a great sales rep that really cares about making sure that his customer is satisfied. I had him install hardwood floors in my daughter's room. We are very happy with the outcome. We will be doing the rest of the house as budget permits and will definitely be using Kassim and Floor For Living Katy.
3 years ago Thank you for your business. We look forward to helping you in the future.
5.0
3 years ago Floors for Living I’ll start by saying: I expect people to do the quality of work that I would do myself. I expect perfection, or as close to it as possible. It’s ok if you are raising your eye brow at this, as you’re starting to read. But you wouldn’t be seeking out a business review if you weren’t looking for a reliable place to complete work. A place that does the work correctly from the first try, the people who show up when they said they would and on time, who do what they promised. Floors for Living Memorial and its store manager Jordan have now met and exceeded my expectations twice. We moved to Houston a year ago and didn’t know who to turn to for new carpet. We hired Floors For Living to do our upstairs and they did an exceptional job. This summer, we were ready to gut the first floor flooring and replace the tile in upstairs bathrooms. We also decided it was time to update the kitchen counter to match the new flooring. We went back to Floors for Living in Memorial and Jordan. As someone who is not easily impressed and generally skeptical, the quality of work this crew did is bar none. (I’ve done tile in two other houses, I know.) Every space they touched, the living rooms, the kitchen, the bathrooms – the work is just stunning. The crew worked incredibly long hours to get things done correctly. If I showed you the trim they put around my wooden stairs, you would not believe how good it looks. It’s an exact match to what I had! We tore out wood floor in parts of the house and old ugly tile in other places. We laid wood-looking tile everywhere. It is gorgeous. This is a different house. The kitchen counter crew was meticulous as well. It took two days to do the job, because it had to be done right. Every seam is perfection. By some miracle, they didn’t damage the existing backsplash. I got to keep the work that was already done before them. Take all this into consideration when choosing your next construction/remodeling partner.
3 years ago Thank you for your continued business. Jordon and all of my people work hard to take care of customers. It is great when it is noticed. Thanks again. Kurt
5.0
3 years ago Excellent installers ,and first class service!
4.0
3 years ago Helpful staff. Was there for order pick up yrsterday
1.0
3 years ago This company assessment of service and customer satisfaction is not at par Speaking to Manager/Jared is useless Promise unfulfilled.
3 years ago I am sorry that you are upset that we were not willing to do an outdoor step for your rental at no charge. It was not part of the original sale. Using the BBB as a treat to get something for nothing from us will not work. I am glad that you are happy with the installation and the service that you contracted and paid for.
5.0
3 years ago Fast, fair and friendly!!! I will be back for my next carpet purchase!!!
3 years ago Thanks for your business. We look forward to your next purchase.
5.0
3 years ago A few weeks ago we needed just over 600 square feet of tile flooring removed and laminate flooring installed. As in the past, we went to Floors for Living in Sugar Land and spoke to Roland Lejeune. We have used Floors for Living in Sugar Land and Roland Lejeune in several past projects. Roland was very helpful, professional and assisted us through the finance process. The whole process was fast, friendly, and was a pleasure working with Roland Lejeune. On June 3, 2019, Floors for Living contractor arrived on time and started the work. He was informative, quick, and punctual. They remove the tile and installed the laminate flooring. They were polite, fast, and did any excellent job. The experience was exceptional and in the future if we have any additional flooring, counter-tops, or shower remodeling to do we will call Floors for Living in Sugar Land and Roland Lejeune. We highly recommend them.
5.0
3 years ago Excellent on time service.
5.0
3 years ago The wood floors work were executed very well and on time..Rowland is an excellent sales person and worked very well with me to exceed my expectations all the time.This is my third time of using Floor for Living just because of Rowland's attitude and professionalism.He makes sure the job is perfectly done and on time and addresses any concerns in a timely manner. Rowland is a 5 star employee and would very much like the organisation to recognize him as such..
5.0
3 years ago Beautiful work, done quickly. Their installers were helpful, listened to suggestions and cleaned up after themselves. The staff at the Meyerlandf office worked beyond expected to be helpful. I could have gotten the work done for several thousands less. Glad I did not.
5.0
3 years ago Our floors are absolutely beautiful and we love them!!
5.0
3 years ago Dana from the Sugar Land office was AMAZING. She listened to what we were planning for our floor replacement and ideas we had. She assisted us with picking the perfect color in tile and wood flooring. The layout design she suggested was Perfect. The two crews we had for installations were very professional, extra careful, and courteous. The Pre and Post clean up was unexpected but truly appreciated. We requested both teams on the second stage install. I would definitely recommend Dana Hoover at the Sugar Land store.
5.0
3 years ago Shawn in Pearland is very knowledgeable and extremely helpful in our carpet purchase recently. The install crew was also very professional and did an outstanding job with our install. I highly recommend FFL for your flooring needs!
5.0
3 years ago We went to the Sugar Land Floors For Living location and worked with Dana Hoover. It was a great experience and we love our new floors!
5.0
4 years ago Floors for Living, Sugarland Store and experienced Sales Representative, Roland LeJeune was able to provide a solution to all of our needs. His professionalism, knowledge, and expertise in hardwood flooring/brand (Boca Aztec Tan) made it a beautiful and smooth transition. We were able to count on Roland LeJeune for quick responses to any and all of our questions that arose. We are also happy with the installers that were on the job and the professional manner in which they conducted themselves in our home. Based on our experience, we would recommend Floors for Living, Sugarland Store and most importantly, Sales Representative, Roland LeJeune for all of your flooring needs.
5.0
4 years ago Thanks to Matt and Jose for a great job
5.0
4 years ago Roland at Floors for Living in Sugar Land gave us excellent service.
5.0
4 years ago Tommy was very knowledgeable and compared to other floor stores their warranty was better. Installers arrived on time and completed the work quickly. We are very pleased with the quality of the product and the service we received.
5.0
4 years ago Looks great on the wall. Thanks
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago A great experience. Knowledgable in all aspects of the product and installation.
5.0
4 years ago We purchased new flooring from Floors for Living Meyerland Store, the senior sales representative Keith Hall was fantastic in guiding us through the selection process and clarifying the difference between the differing levels of composite flooring. The fitting team were fantastic, on time and finished the job well ahead of schedule. First class job from the entire team and thanks to Keith for constantly checking on progress. First class service and highly recommend the team
5.0
4 years ago Love my carpet.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Floors for Living is a great company. Joshua at the Atascocita location was very knowledgeable of the products sold. The floors were installed as scheduled. Installers were great. We would highly recommend Floors for Living.
5.0
4 years ago Very pleased with the quality of our flooring
5.0
4 years ago Very thorough customer service, best in the business! Great prices and financing too. The installers did an amazing job. I'm extremely happy with my floors. Jordan helped me find the right floor and treated us well.
5.0
4 years ago All reps were great
5.0
4 years ago I would recommend anyone to go see Jody at Kuykendahl Store. My wife and me were quite happy with our installation of Carpet, Tile and Vinyl in our restroom. We were serviced well. Great experience folks.
5.0
4 years ago Very happy with Shaw carpet and laminate products I purchased. Roland Lejeune was very knowledgeable and helpful with assisting with my purchases. Installation of both carpet and laminate flooring was excellent.
5.0
4 years ago I went into Floors for Living Kuykendahl looking for New carpet for my living room and hallway. I would encourage any one to go there and ask for Mr. Jody. He helped me find the right choice, and the installation guys were smooth and quick. Quality work folks Go see Jody @ kuykendahl Floors For Living if you want a great floor with great experience. My Name is Deborah Reese 856-418-8767
5.0
4 years ago I have had excellent experiences with Floors for Living! I remember 3 years ago, when I selected the tile that looks like dark wood, the salesman explained the QUALITY of the grout and other supplies they would use. I simply nodded unaware of the critical importance of that. I also remember when he came by to inspect the quality of work for our new floor, he chuckled,"nice thing about this- you ever flood-you can just hose the tile -no problem". Now, 3 years later, our home flooded. The tile is beautiful! I have heard neighbors have all kinds of trouble with their recently installed floors. Our downstairs is LIVING PROOF of why you SHOULD use Floors For Living~ A. Armstrong
4.0
4 years ago they came in about 9.45 am finish up at 5.00 pm, did a great job the floors look great, will tell everyone on their great job and work
5.0
4 years ago Jared convinced me to go with a calm non-design carpet for my upstairs as we are getting ready to put our house on the market. Now that the carpet has been installed, I can see why his advice was a smart choice for us. The carpet looks great and feels wonderful underfoot with the medium grade padding! The installers were punctual and did all the moving of furniture even put everything back in the correct place after they finished the job. I will use Floors for Living on Louetta again if I need carpet. Jared, you have my business!
4.0
4 years ago I had a little issue with the salesperson since he changed stores. The store manager was able to step in and resolve the problem to my satisfaction.
4.0
4 years ago From the outset, I want it to be clear that this review Floors for Living in Sugar Land, TX is from the perspective of an obsessive perfectionist who concentrates on the smallest detail. When I decided to FINALLY replace our 27 year old linoleum kitchen floor with porcelain tile, I began reviewing newspaper advertisements and angieslist.com in order to choose the best option for the task. Based upon my research, I chose to work with Roland Lejeune at the Floors for Living location at 3709 Highway 6 South, Sugar Land, TX 77478. I found Roland to be very professional, knowledgeable, helpful, honest, sincere, and accommodating. He answered all my questions and was very patient in all aspects of our interactions. He went out of his way to ensure that the project would be completed within the short timeframe I had specified (which it was, with plenty of time to spare). Roland estimated that it would take anywhere from 3 to 5 days to complete the project. I would rate Roland Lejeune as an excellent professional to work with. Two tile installers arrived at our home early in the morning on 03/06/2018, as expected. One spoke and understood English. As Roland had suggested, I had purchased a large roll (9’ x 400’) Painter’s Plastic and a roll of ScotchBlue Painter’s tape in order to have the installers cover our kitchen cabinets and appliances, as well as the doorways and wall openings, to prevent the fine dust generated from tearing out the old linoleum from getting all over everything in our kitchen and throughout our house. The experienced installer indicated that Roland was incorrect and that there would be very little dust, so there was no need to cover anything, so he didn’t. I also mentioned about the project taking 3-4 days, and he told me that they would be done in 1.5 to 2 days. He tried to assure me that he had been doing this type of work for 10 years and that he knew what he was doing better than the salesman. As they got going, they seemed like they knew what they were doing and seemed very professional. During the first day, they tore out and removed the old linoleum and laid out the new porcelain tile. I could see that there was indeed a layer of fine white dust all over everything and linoleum chips and debris on our kitchen cabinets, appliances, and carpeting at the two entryways into our kitchen. The installer said he would take care of it when they finished. When they left, they said they would come back early the next morning and complete the project by noon. The next day, as promised, the workers arrived early in the morning, except it was only one guy from the day before (the one who did not speak English) and 3 other men who did not speak English (Roland said there would always be at least one guy who spoke English). They worked quickly and efficiently and did a pretty nice job overall. One of the men handed me a paper, which I guessed I was supposed to sign, which I did. There were things I wanted to discuss with them, but no one spoke English, so they left. I just figured to myself that I would address any matters that concerned me with Floors for Living after the fact. In summary, Roland Lejeune was great – very professional, helpful, and easy to work with. The installers overall did a pretty good job. The porcelain tile in the kitchen looks very nice. They did everything very quickly – maybe too quickly. I am quite upset that they did not cover our kitchen cabinets and appliances, as well as the doorways and wall openings, to prevent the fine dust generated from tearing out the old linoleum from getting all over everything in our kitchen and throughout our house. I am also upset that they did not clean the dust and debris better when they finished as the English speaker had promised the first day (he was not there the second day to fulfill his promise). They also chipped off a piece of the left door frame molding near the floor when they removed our utility room doors (a two-sided French-style folding doors arrangement), which only upsets me because they didn’t say anything, letting me find out on my own. I also discovered that they mis-hung the left folding door as it is now quite wobbly and falls easily out of its track. Concerning the moulding that was placed around the outer edge of the flooring once it was completed, it was not cut, fitted together, and nailed in an even and attractive manner. I also found out about 5 hours after they left in a hurry that they had left the outside faucet to the hose on, which would not be a problem except the faucet leaks. All in all, based upon Roland and the actual kitchen tile flooring that we have now, I would probably utilize the services of Floors for Living again. I would also recommend their services to a friend. I would just try to be much more diligent in having the installers be less in a hurry to finish and more careful in doing their tasks the right way.
5.0
4 years ago Very happy with our experience with floors for living, sales people and installers.
2.0
4 years ago Damages incurred during the flooring and I was never compensated for those damages.
5.0
4 years ago Our salesman and installation crew were all personable and professional.
5.0
4 years ago Wood could not be matched by floors for living
5.0
4 years ago I love that you offer larger samples than others that allow a better visual of the products.
5.0
4 years ago Great job salesman Roland in Sugarland and the installers Thanks
5.0
4 years ago Great job with the salesman and installers Thanks
5.0
5 years ago Very happy from purchase to installation,
5.0
5 years ago The installers did a good job. They were postponed a day due to vehicle issues and some of their crew not available but I was pleased with what they did.
5.0
5 years ago Cannot praise this team enough for their assistance in design and installation. They are top notch.
5.0
5 years ago I enjoyed working with your sales associate Todd Zachary @ the Sugarland location. He was very informative re: the product & answered any questions that I had. He was very patient with me. He made himself available when I needed him. Very approachable & friendly. Thanks, Todd!
5.0
5 years ago Todd Zachary was a delight to work with. He was very knowledgeable of the product and was not a hard sell like I experienced elsewhere. Todd allowed me time to select my flooring and never rushed me. He answered the questions I had and I left feeling confident that I had made the right choice in flooring and company. The installers were awesome (Jesus and Jose, I think) Anyway, they were thoughtful, considerate and did not waste time. My overall experience at Floors for Living was great!
5.0
5 years ago Keith Hall was very helpful. The install crew was double booked which led to some issues with arriving at the specified time. Overall great quality work.
5.0
5 years ago Had a great experience withe the sales rep, Keith Hall and the Installation crew. They came in worked hard, were professional and did a fantastic job.
5.0
5 years ago Great job
5.0
5 years ago Great service from Keith Hall!
5.0
5 years ago I can't suggest one thing that could have been done better by this company. I was very pleased and will return to Floors for Living for all my future flooring needs.
5.0
5 years ago I purchased new flooring for my living room from Roland in the Sugar Land location & his sales/service pre, during, and post-purchase were impeccable. If I ever have to buy flooring again for my home, I would work with Roland again in a heartbeat!
5.0
5 years ago I am very happy with my experience with floors for Living, the Memorial store on Westheimer. Chris Boughton, the manager was very attentive and helpful. I love my laminate floors, and the crew who laid them were very hard workers, fast, and attended to every detail.
5.0
5 years ago I had a and excellent service from Floors for living. from Sugar land TX branch Rowland Lejeune. was very professional made sure installations were completed on time.I was very satisfied with the very first installation that I have since had them do 2 more installations of both carpet and wood floors.I will definitely use them again.
5.0
5 years ago The overall service was handle very well and professional. After the workers finished, you could not tell they had ever been here. Everything was back in its place with the new flooring on the floors gleaming.
5.0
5 years ago I was very plead with the entire process.
5.0
5 years ago They did an excellent job. Would not hesitate to recommend them.
5.0
5 years ago Chris Boughton at the Memorial location was my salesperson. He was very helpful, knowledgable and clear of what services needed to be done with very reasonable pricing. He even brought the sample tile to my house the day he did the measurement. The person that came to do my tile was punctual. He did the job slowly and neatly and cleaned up very well after the job was done. My new tile floor looks beautiful.
5.0
5 years ago I just want to say that Keith Hall, the salesperson who helped me at the Jersey Village store could not have been better. He was respectful, knowledgeable, helpful and answered all of my questions and concerns. I purchased a carpet that has a pattern in it, and Keith made sure that I was assigned an installation crew that has a lot of experience in matching patterns. I really appreciated his extra attention to that. I also want to praise the crew. It was ROBERTO AND SONS. They were wonderful.....very thorough and professional. We love our carpet and feel that we got our money's worth.
4.0
5 years ago Not sure I got the 50% off sale however the salesman was knowledgeable professional and friendly
4.0
5 years ago Jared was communicative on what to expect in the process and the installers were professional and on time and completed the job as expected
5.0
5 years ago Keith Hall at the Jersey Village store was fantastic. He listened to our requirements and found us the carpet at the price we felt was competitive. The installers were exceptional. Hardworking and installed perfectly.
5.0
5 years ago Roland Lejeune was superb because of his immediate responsiveness to measure, quote and install the replacement of our Family Room wood flooring after Harvey's rains damage. We have been connected to Roland and his Floors For Living for a number of years. We return sole- source because of Roland's expertise and people skills.
5.0
5 years ago All was excellent! Roland Lejeune at the Sugar Land location did an excellent job helping me find the right product at the right price!
5.0
5 years ago Roland from the Sugarland store was very professional and helpful.
5.0
5 years ago I wish I could give this company 6 stars. This is the 3rd time I have used Floors for Living. About a year ago, I needed carpet in a small room for my rent house. They treated my 800 dollar carpet job like an 8000 thousand dollar job. Derek, my salesperson, was readily available to assist me with any questions I had. The carpet installers showed up on time and did an outstanding job. Fast forward to a year later, I got a quote for wood floors, carpet and new baseboards in my home. Derek, once again, did an outstanding job answering all of my questions and his quote was by far the least expensive of any other quote I obtained. Chou, the floor installer, worked tirelessly each day until the floors were done. He showed up each day, on time, and ready to work hard. The carpet guys came and even helped me unload my closet. They were quick, efficient and neat. I have them scheduled to replace the flooring in my rent house. I have no doubt they will do a 5 star job. Floors for Living on the North Fwy is definitely the first place I go to find anything floor.
5.0
5 years ago I wish I could give this company 6 stars. This is the 3rd time I have used Floors for Living. About a year ago I needed carpet in a small room for my rent house. They treated my 800 dollar carpet job like an 8000 thousand dollar job. Derek, my salesperson, was readily available to assist me with any questions I had. The carpet installers showed up on time and did an outstanding job.Fast forward to a year later, I got a quote for wood floors, carpet and new baseboards in my home. Derek, once again, did an outstanding job answering all of my questions and his quote was by far the least expensive of any other quote I obtained.Chou, the floor installer, worked tirelessly each day until the floors were done. He showed up each day, on time, and ready to work hard.The carpet guys came and even helped me unload my closet. They were quick, efficient and neat.I have them scheduled to replace the flooring in my rent house. I have no doubt they will do a 5 star job.Floors for Living on the North Fwy is definitely the first place I go to find anything floor.
5.0
5 years ago Quick and clean
5.0
5 years ago Keith Hall at the Jersey Village Floors for Living was exceptional and very informative. Very nice to have a sales person that really wanted to help and make it the best. He nailed it!!!
5.0
5 years ago Carpet , Floors , remodeling, shutters, are all about the same price everywhere. I just walked into Floors for Living on Beltway 8 and West Road and this was the place I wanted. Samples of the floors were installed on the floor, any kind , of carpet, any price , what ever you want is there at Floors for Living. My main objective was not to have an individual do my work. My time is valuable and every step of the way with this company they were there on TIME! I am always a bit leery of people coming into my house to do work, these people absolutely nailed it!!! Great work, great prices , great salesman Keith . I would use them again .
5.0
5 years ago Highly recommend Roland at the Sugar Land location. Professional, friendly, timely, great product selection, competitive pricing and product was installed when promised. I had six different flooring stores come to my home for measuring. Customer service in this industry is appalling - except for my experience with Roland at Sugar Land location. Highly recommend!
5.0
5 years ago The installation crew was awesome and did a thorough job! Melvin (I believe that was the name of the main worker) and his two workers did a fantastic job. We are very pleased with the finished product. I also appreciated Mike Leonpacher coming by to check on the work and the assistance of Keith during the entire installation! Thanks
5.0
5 years ago I can not express how easy Keith made this process for me. From start to finish he was so helpful and kept me updated on what to expect every step of the way.
5.0
5 years ago Outstanding customer service from selection, to install and after the sale. 5 Star Service!
5.0
5 years ago Floors For Living is the ONLY company I would use for tile, carpet, tile backsplashes or stone fireplace. We just had Floors For Living do all of this work in our home and our very happy with the sales team and installers. 5 Star Service!
5.0
5 years ago *
5.0
5 years ago Everyone did a great job, from the salesperson, Joshua, to the installers. Our floor looks great.
5.0
5 years ago Excellent customer service, great quality; right on schedule! recommend Floors for Living in Spring TX; thanks Joshua for your excellent and Honest service.
5.0
5 years ago We received excellent customer service both in the store as well as in our home while the installation was taking place. It is reassuring to know companies like Floors for Living still take pride in customer satisfaction.
5.0
5 years ago We received excellent customer service both in the store as well as in our home while the installation was taking place. It is reassuring to know companies like Floors for Living still take pride in customer satisfaction.
5.0
5 years ago We put wood looking tile in our home. The installers did a great job we love it. We used Ruben from the Copperfield location. And we highly recommend this company.
5.0
5 years ago We are happy with our new floors. We like the product. The installers were very good. The whole process took about five hours.
5.0
5 years ago Keith Hall did a great job.
5.0
5 years ago I was very happy with the whole process. Pleased with my salesperson Matt Gerken who was helpful but not pushy in any way (very informed about all the products that 'Floors for Living' sells.) I was very happy with it all until the installation began and then I went from happy to totally blown away! The crew on my installation, Khaev crew, were nothing short of masters! Ah-maze-ing! Thoughtful (very wary of the animals in my home and guarded them safely at all times being sure not to let them out), skilled in their attention to detail and just the nicest chaps you could wish to meet! 5 star service all around!!! Recommend to everyone!
5.0
5 years ago I was very happy with the whole process. Pleased with my salesperson Matt Gerken who was helpful but not pushy in any way (very informed about all the products that 'Floors for Living' sells.) I was very happy with it all until the installation began and then I went from happy to totally blown away! The crew on my installation, Khaev crew, were nothing short of masters! Ah-maze-ing! Thoughtful (very wary of the animals in my home and guarded them safely at all times being sure not to let them out), skilled in their attention to detail and just the nicest chaps you could wish to meet! 5 star service all around!!! Recommend to everyone!
5.0
5 years ago Matt at Floors For Living on HWY 96 in League City is great. The installers did a stellar job and we couldn't be happier with our new wood floors. All three projects we have engaged them to do were completed timely and professionally. We had a couple of boards that needed replacing and a quick call to warranty had this completed in no time. Thanks for the no haggle pricing model!
4.0
5 years ago Did a great job.
5.0
5 years ago The floor looks great and Mom is happy. When Mom is happy, everyone in happy.
5.0
5 years ago The installers worked hard on time, fast, careful, with our furniture and new laminate floors they did a great job we are very happy.
5.0
5 years ago Tommy Edwards at the Floors For Living Woodlands office is great.
5.0
5 years ago I don't usually take the time to write reviews, but I must say I had an exceptional experience with my flooring order. The Sales Associate I dealt with was Joshua at the Loretta location in Spring, TX. He was extremely knowledgable and very patient with my endless questions. I wasn't sure what product to go with and he helped me decide on just the right fit with keeping my busy family life in mind. I would highly recommend dealing with Joshua. He made a difficult decision easy. I will be a repeat customer for sure.
5.0
5 years ago Joshua at the Spring store really knows his stuff. He is very professional and patient with us answering all of our questions. we will be going back and will be recommending Joshua to our friends.
5.0
5 years ago My husband and I were looking to invest in new flooring, a daunting task on its own but made even worse with my indecisiveness. We honestly know nothing about flooring and we decided to stop in and speak with someone that does. We spoke with Joshua and he helped guide us (mostly me) to the perfect tile for our home (something we hadn't even considered but are in love with!) I personally didn't have to worry about the installation process, although I still sent numerous status photos to him throughout the installation to appease my own sanity. Josh also kept in contact with us the entire time, making sure everything was exactly how we wanted it and answering any questions along the way. A truly stress free experience!! We are very pleased with the quality of work and service we received, Josh was there to help us find our perfect floor - not just to make a sale! He stayed within our price range even though my husband has a more expensive taste than I do. I've already told everyone I know about this place!
5.0
5 years ago Our salesperson Josh Steger was outstanding.
5.0
5 years ago Very professional. Joshua Whaley at the Kuykendahl & West Rayford location was able to answer all my questions and direct me to the correct flooring option for my needs. I also was at ease with the fact that the installers were Floors for Living employees - something you do not see at other businesses. The installers were on time every day, called ahead and were very polite and courteous with the furniture moving, carpet removal and new floor install. I would definitely recommend these guys to my family, friends and neighbors!
5.0
5 years ago Joshua at the Spring store really knows his stuff. He is very professional and patient with us answering all of our questions. we will be going back and will be recommending Joshua to our friends.
5.0
5 years ago Roland Lejeune of Floors For Living, Sugar Land TX outlet, has worked with us now for three projects over the past four years. We continue our relationship with him and FFL because they deliver excellent customer services and satisfaction, and people-skilled interfaces to supplement always their fine product lines and timely well-done installation crews.
5.0
5 years ago The flooring project for our home was completed last week on time, exactly as it had been scheduled by Jared, the Floors for Living sales manager. In addition, we had specifically requested their best-rated installer teams both for the wood and for the carpet and we were not disappointed. To the contrary, we are extremely pleased with the quality of the work done by Juan and his helper for the wood floor as well as Roberto and his team for the carpet. Both groups worked very hard to remove the old materials, fix the squeaks and level the floor as necessary and install the new materials. The end result is a big improvement to the entire second floor. As brand new residents to Texas, we took a big chance driving down the road and randomly stopping in this Floors for Living store. However, we quickly determined that they carried quality Shaw products and Jared, our sales person, was personally knowledgeable about them. Thank you for your assistance and please do pass along our compliments to your management about both of our installer teams.
5.0
5 years ago From start to completion, the overall process went flawlessly. My husband and I marvel and admire our beautiful floors and stairway every day.
5.0
5 years ago Floors for Living on Barker Cypress Road in Cypress is by far the best place to purchase your flooring in the greater Houston area! They have a huge selection of flooring to meet all of your needs no matter your budget. They are professional in every way. 5 Star Service! Look no further than Floors for Living in Cypress! You won't be sorry!
4.0
5 years ago Good material
4.0
5 years ago The floors look great. Much better than the L.L. company.
5.0
5 years ago We are so happy with our new wood floors & carpeting that Floors For Living had just installed. They look amazing!! The installers were very courteous & professional. Please see Tommy Edwards @ The Woodlands store. He was very knowledgeable & took good care of us. Thank you to all the crew at Floors For Living!!
5.0
5 years ago Yes, Roland with Floors for Living, Sugarland Store was an exceptional Sales Representative. He is very professional, knowledgeable about the product and time efficient. I will continue to work with Roland and Floors for Living as I continue my flooring project. Also, the Installers did a phenomenon job as well.
5.0
5 years ago Everything went very well. Love the installation crew. Excellent job!
5.0
5 years ago excellent
5.0
5 years ago It was a great experiance . The salesman was very professional, and the Installation crew was very outstanding. I will have FLOORS FOR LIVING for all my needs.
5.0
5 years ago Friendly and attentive We just finished having our floors installed. Both the sales person Curtis and the installers were great to work with.
5.0
5 years ago Superb service It has been a little over a week now with my new floors. I absolutely love them. The process was quick and easy. The store manager Curtis from Cypress South made a special trip to my house, showcasing all the different colors and styles available. Financing was a breeze, and the installation started and finished sooner than schedule. The estimate was 8 days but the crew finished in 2 1/2 days, covering 1,600 sq ft of my house. The process was headache free and all my questions were answered. I highly recommend Floors for Living to all my friends and family. Great job!
5.0
5 years ago Very Good Products And Service My wife and I visited the Katy Grand Lakes store for flooring and met Eric Allaway. We picked out carpet, wood and tile to be installed. Eric helped us with our selections and he made some good recommedations. Once we finalized the products we wanted installed, Eric took care of the scheduling and installations. The service department called the day before and the morning of each installation to confirm a time and with the installers name. Each crew showed up on time, confirmed the product they brought was what we ordered and worked extremely hard each day until the project was done to our satisfaction. We were very pleased with outcome. I would recommend Floors For Living to friends and specifically Eric for his help.
5.0
5 years ago Great Customer Service Ruben Reveles at the Copperfield location was great and easy to work with and did a great job following up after the sale to make sure we were happy.
5.0
5 years ago Very professional John Skidmore was my sales person, and he helped me a great deal finding what I wanted and needed. He came out to the house and checked everything when the guys were through. The guys that came were very professional and after they were through with the floor they put the furniture back in place and left it very clean. I would use Floors for Living again for all of my flooring needs.
5.0
5 years ago Fantastic installation crew Great job from start to finish. Everyone was very professional. The only complaint the fact that they called 3 times to move up the installation date. The crew showed up on time, explained everything they were doing. and made sure that we were inconvenienced as little as possible.
5.0
5 years ago Honest company with knowledgable employees. I had a Shaw luxury vinyl product installed in my upstairs that needed to match my solid hardwood stairs as best as possible so it would still look like the same product, but have the waterproof factor that I needed. Matt who is the manager of the Meyerland location, did an excellent job finding the best color to match my wood and the installers topped off the pleasant experience with a great installation. I was given a great price and great service, I could not have asked for a better experience. I will recommend not just Floors for Living, but Matt Gerken as well every opportunity I get. Thanks again!
5.0
5 years ago Pleased Pleased with the professional shop experience and the two day installation.
4.0
5 years ago Great service We love the new floors that we got through Keith Hall at Floors for Living! The crew did a great job. They worked around the fact that we had a crew of dogs to contend with and they cleaned up everyday and were all very courteous!
5.0
5 years ago Couldn't be happier with our floors and service We couldn’t have been luckier when we entered the Floors for Living location on Westheimer in Houston and found John Skidmore to advise us with our flooring selection. He listened to the look and style we were trying to achieve, pointed us in the right direction and made what seemed to us as a daunting process, easy. We couldn’t be happier with our floors! Not only was John a selling point for Floors for Living but the quality of the guaranteed flooring and guarantee of the installation sold us. We will definitely use Floors for Living as our flooring company for future purchases and look forward to working with John again.
5.0
5 years ago LOVE my new floors! The installation of my new floors was smooth and painless thanks to Arturo and his crew. They were supposed to start on a Monday but were able to start the Saturday before and were finished installing almost 1700 sf of tile by Tuesday night. They were a pleasure to work with and the new floors are beautiful.
5.0
6 years ago Best Customber Service I never leave reviews but Floors for living weee so great, others deserve to know. Not only were their prices very competitive, their customer service and installation of my floors were the best I've seen. When they say they absorb any unforeseen cost after the floors are removed they stand by this. Once my previous floor was removed we discovered that my new hardwood floor was not the same thickness as the carpet that was down and they raised the floor at no extra cost to meet my other floors in my house!!!! Plus, there is a 30 year warranty. I have done many renovations on several houses and I never had service like this before. Honestly, it is worth the price. My Shaw floor looks great!! One more final comment Joshua Francingues in Spring location was great!! He was not pushy which I like and appreciate. He came to my house and tried to accommodate within my budget and never pushed for me to spend more and I honestly believe he gave me the best deal!! Thank you Floors for Living!!!
5.0
6 years ago Great Service and Support Floors for living is the best place to buy your floor. Experienced Staff, good support and great installation service.
5.0
6 years ago Beautiful floors! We have had our new laminate floors for about a month now and I still can't get over how they have transformed the whole house. They are absolutely beautiful. Joshua W. from the Creek Side Floors for Living was a great help in choosing the floor that fit our needs and budget. All involved were professional and accommodating.
5.0
6 years ago Helpful` Didn't have a clue about replacing floors in my mother's house prior to sale. Folks at FFL helped with selections of wall-to-wall carpet and tile. Stayed in budget, and installation was right on schedule.
5.0
6 years ago Very quick install and beautiful carpet We ordered carpet for my sons room. It was installed in 2 weeks. Fantastic product and great company
5.0
6 years ago Fantastic Service and Product I am a Lake Jackson, TX homeowner with a beautiful new floor, because I took a chance and stopped at the Pearland Floors for Living location after having a terrible local experience. The branch manager, Shawn Bates, was extremely helpful and fulfilled every promise made. The installation crew was very professional as well. I highly recommend Floors for Living in Pearland, TX at 9811 Broadway St. Suite 109.
5.0
6 years ago Great Service ~ Great Product ~ Great Installation We had a great experience...from start to finish! We needed completed quickly (after we picked carpet & tile) and Floors For Living was exceptional! I would recommend working with them. They will work with you...go see them!
5.0
6 years ago Excellent Excellent experience from beginning to end! Thanks Daniel and his team of installers who worked hard to make it great!
5.0
6 years ago Great service and value 5
6 years ago "Curtis found us exactly what we were looking for. Installers worked hard, left everything clean and perfect. Would recommend this store and will use again."
5.0
6 years ago Outstanding service 4
6 years ago "I used Floors for Living in Cypress and was very satisfied with Curtis Z. as my salesperson. He was knowledgeable, understanding and helpful with me while I made my decision."
5.0
6 years ago Great service "First time use of service , but will recommend to others because I was really please with every thing."
5.0
6 years ago "Great service, knowledgeable, not pushy!" "Vast product selection, high quality, installation quick and timely. Keith listened to our needs and provided several options in out budget. Very helpful!"
5.0
6 years ago Great Service LOOKS GREAT!!!! Pamela was outgoing and very helpful with my selection. I will definitely continue my service on home improvement with this company.
5.0
6 years ago Very friendly I am happy with the service and the installer that came back to make repairs.
5.0
6 years ago Great experience! "Arrived on time, worked efficiently, cleaned up the mess and left before dinner was started."
5.0
6 years ago Great Service "We had 1,200 of hardwood installed. Looks great! Ryan Douglas followed us to our house from the show room and measured. the work was done in 4 days and the crew was very professional."
4.0
6 years ago great patience on selection of carpet ryan douglas was a true blessing! he went over the call of duty to help us select the perfect carpet for our house. i cannot imagine any other salesperson showing more compassion and thorough knowledge.
5.0
6 years ago IMPRESSIVE We replaced old worn out laminate with beautiful wood look tiles. The store Manager Christian of the north katy location couldn't have been more helpful. His experience and explanation of the process put our worries at ease. Overall we would recommend them to everyone.
5.0
6 years ago Great salesman and great installation crew. I used them for the first time earlier this week and could not be happier.
5.0
6 years ago First Class Customer I was looking for a quick fix to a carpet problem before holiday family events. Floors for Living was able to turn around a great solution ahead of schedule and at a reduced price by applying the monthly special! My living room carpet now looks and smells amazing before having family over. Thank you Daniel and Floors for Living.
5.0
6 years ago I LOVE MY FLOORS I cant even begin to explain how beautiful my new carpet turned out. Christian was so helpful keeping me inside my budget. He helped me get the carpet I want without having to settle for a lesser quality. The price was fair the work was excellent. I work next door at wedding by DEBBIE and im telling everyone! I love it! I recommend Christian at the katy i10 location. He is knowledgeable and passionate that honestly made the experience that much better. I cant wait to show my family my soft new carpet for the christmas party. Thank you so much!
5.0
6 years ago Great experience Just got my floors this week. And I love them. Tennille was amazing.
5.0
6 years ago Owner "I totally love my new floors, my house built in 1983 and it looked tire and outdated, but after having my new floors installed my house looks brand new. what a difference."
5.0
6 years ago First Class "Tommy Edwards, our sales specialist, was awesome. He spent time with us to ensure we would be happy with the floors in our home. The floors totally changed the house and my wife is one happy camper. The installers are amazing as well."
5.0
6 years ago "Excellent Service, Highly recommend" "Installers were on time and very thorough, They asked specific question. They were very meticulous. Ive worked with Joshua W at Creek Side before when i purchased wood. He is very helpful and made the whole process very smooth. The installers did what i asked and did a walk threw with me when every thing was finished. Ill recommend all my neighbors to visit Joshua in Creek side."
5.0
6 years ago Excellent Did a great job. Salesman was extremely helpful and installers did an excellent job.
5.0
6 years ago Installation service Over all I was very pleased with the installation. One thing I was disappointed in was....the beds were taken apart before they came and as they were finishing I ask them to put the bed together and they didn't have the tools to do so. They didn't have to take them apart as we had done that for them. My husband and I had to put them together that evening.
5.0
6 years ago Completely painless. Nice work in explaining the different types of carpet and padding. Great installation crew.
5.0
6 years ago Store Manager Cy Fair/Cypress South "Curtis Zwerneman communicated very well with me and was able to get floors installed in a timely manner. He even came out to look over floors to make sure they were installed to his standard. The quality of work done was great, installers were friendly and polite."
5.0
6 years ago Great service "I worked with Eric from the Katy Peek location. I dropped in one day when I started my search for flooring and immediately liked Eric & his suggestions. He listened to what I wanted to achieve with my remodel & then guided me to the products that would fulfill my requirements. I returned with my husband so he could show & explain the choices to my husband. I thought I'd start on the 2nd floor & work down to the 1st. Eric suggested we reverse the order as the wood removal would be quite dusty (he was right). I am so thankful he scheduled it that way as it let the dust settle before the carpet was laid. Eric was patient with all my questions and verifications. The 3 different crews (tile, carpet & vinyl) were all friendly, knowledgeable, professional, polite and conscientious of my newly painted walls, and even patient with my dog who would like to check-in on then occasionally. I was going to apply a pet odor neutralizer under the carpet but the guys did that for me as they were laying the padding, just a thoughtful touch. After a of week of the guys in my house, I felt like my family had grown. I highly recommend this company."
5.0
6 years ago We are very happy "We had flooring and carpet installed recently. It went very smoothly, on time with excellent workmanship."
5.0
6 years ago Exceptional Service "We recently used Floors for Living to have laminate flooring put in for a house we were building. Matt Gerken, the store associate we worked with, went above and beyond throughout the process. This included working with some very difficult schedule on our side in order to get the floor measurements taken and materials ordered in a timely manner. Highly recommend, ask for Matt!"
5.0
6 years ago "Great install team, superb sales team." We are most pleased with the new flooring and carpet installation in our home last month. Especially value the easy financing which helped me to get the project completed along with other major remodeling we did.
5.0
6 years ago Great floor "Love my new hard vinyl floor, looks fantastic and so easy to take care of."
5.0
6 years ago Great service! "My floors were done efficiently and quickly. They are beautiful! My salesman, Daniel Stevens, was so helpful and knowledgeable. Thanks for making this an enjoyable task."
5.0
6 years ago Great service from the store manager "I am so happy that I used them instead of going to Lumber Liquidators, Home Depot, Lowes, or Floor and Decor. It is worth it. The quality and guarantee is worth the xtra money. Installation perfect!!!"
5.0
6 years ago Excellent service Knowledgeable salesman. Timely installation. Outstanding installers.
5.0
6 years ago Excellent Service "I'm really happy about my floor. Thanks to Floor for Living, you did a great job."
5.0
6 years ago Excellent Service "October 2016: An excellent recommendation for Floors for Living! From the initial and follow up showroom visits, to sugestions and negotiations, to clear, written proposal and terms; to personality and hard work by the prepping ""brothers"", to the craftsmanship of the installers and their extra help; to the follow up by Ruben - akk was excellent. We could not be more pleased with Floors for Living. Thank you for making our home such a refreshed showcase!"
5.0
6 years ago What a beautiful floor! We used Derek Martin and Floors For Living for new hardwood floors and love it! The dark color goes great with the furniture and they finished the job in 2 days. The install crew did a great job and were very courteous and cleaned everything when done. I would highly recommend them to anyone
5.0
6 years ago Very good floors and service! Ruben Reveles was great to work with from beginning to end; he made our process very easy and was always a phone call or email away when we had any questions. The work done on our floors was high quality and we get compliments on it every time we have guests over. The men who came to install were very respectful and professional. Due to costs for a new floor-we were not planning on having floors put in when we walked into the highway six store. Ruben just made it so easy and affordable for us to do it we could not pass up the opportunity! Thank you for the great job and service! I would refer to anyone for sure.
5.0
6 years ago Fast and Thorough Service We have used Matt from the Meyerland Floors for Living on two flooring purchases. The first purchase was for wood flooring and Matt provided great support in our floor choice decision and even knew the one we would pick before we picked it. Our second purchase was for a quick sale on a condo and Matt provided quick service while still providing a great value. We will be calling him soon for an additional upgrade for our parents home soon.
5.0
6 years ago Wow. And that is not easy to come by these days! "If I could give this company an A++, I would, but it is mostly because we had the most amazing manager, Derek Martin helping us through every step of the process. I just randomly called one of their stores on a Saturday afternoon and was blessed to get Derek on the phone. He was professional, efficient, actually listened to what we said we wanted and what our budget was. Since we live in Austin, he sent pictures of samples over text and then personally drove to Galveston and measured our home--and took the samples to the home and sent pictures from each room so that we could get a feel for how the floors would look. We had so much confidence in him and Floors for Living that we decided not to wait until we could see everything in person to proceed with the project. We did it sight unseen and are THRILLED. Great people, best pricing I could find and most professional, friendly customer service I have experienced ANYWHERE in a very, very long time. Now I need to buy another house so I can have them do my floors! They need to come to Austin!"
5.0
6 years ago Great product at good price & excellent service. "Tile was purchased, ordered, & installed very professionally. Ruben did the measuring, the installers showed up as scheduled, & they were very efficient & friendly. Job well done & definitely will use Floors For Living for future purchases."
5.0
6 years ago New Carpet Great experience! Will definitely go back and recommend to friends!
5.0
6 years ago Definitely Buying More "We are definitely returning to Floors For Living we are ready to buy more flooring! Ruben was extremely helpful and knowledgeable about the materials he is selling, he made the decision/buying process easy and made us feel confident about our purchase and their service. We live in Spring but went to the 1960 store close to Highway 6 and we will continue to return to this store as long as Ruben is there."
5.0
6 years ago Vinyl and laminate floors Had master room done with laminate and kitchen and bathrooms done with vinyl. Both crews were quick and efficient. Both done way ahead of schedule. Tommy Edwards at floors for living in the woodlands was very knowledgeable and helpful.
5.0
6 years ago Great Service! Very Professional! The Gentleman who helped me was very knowledgeable and helpful.
5.0
6 years ago Couldn't be more pleased "From the minute I walked into the Sugar Land Texas store I was made to feel welcome and at ease. My sales representative Roland, was friendly and accommodating. He took the time to assess my needs and came up with a wide variety of choices. I was indecisive at first and naturally wanted to look at other stores, but he never pressured me or tried to intimidate me like some other places. I got the perfect carpeting, great installation, with a lifetime warranty, timely service, and an overall good feeling about my purchase. I would heartily recommend these folks to anyone in need of new flooring. Thanks guys!"
5.0
6 years ago "Simple, fast service" "I needed new carpet fairly quickly as I was putting my home on the market. Matt Gerken went out of his way to help make that happen. Came by on his off hours to get the measurement estimates quickly for me so we could get the ball rolling. Scheduled a date and the installers were there first thing in the morning. Matt checked up with by text and made sure the whole process went smoothly. Simply and effective, the only way I could ask for. Thanks!"
5.0
6 years ago Beautiful floors We had a three part floor remodel. First we had a laminate floor put in. Next came the tile. We even had heating put under the tile in the master bathroom. Next came the carpet. All were wonderful crews that obviously knew what they were doing and they worked hard.
5.0
6 years ago Great Service "We love our new carpet. The installer were great. Very nice, careful with our furniture etc."
5.0
6 years ago Outstanding sales and service! "Just had carpet and wood floors installed by Floors for Living and am very happy with the results. Great sales, service and installation. Richard Byrn at the Sugar Land Store was knowledgeable and great to work with. Highly recommend!"
4.0
6 years ago Good service. had laminate floors installed on August 26. Staff were prompt and courteous. Did good job. Only recommendation was they spoke little English and was difficult to communicate at times.
5.0
6 years ago everything went just as planned had a short window for them to get in and they were right on time
4.0
6 years ago Great installation. Not happy with sales approach Overall I would recommend but with a caveat. Sold on this idea of how measuring & determining floor product needed was 'state-of-the-art' and yet I ended up with more than I needed but was told this is standard industry result (?). Poor explanation and poor answers.
5.0
6 years ago Great Experience! "Hired Floors For Living, I45-The Woodlands location to install hardwood and carpet in my home. My sales consultant, Frank, was knowledgable and concise with products, installation explanation, expectations and guided us throughout the process all the way until completion. Zeke did a beautiful job with our floors! We are very satisfied with the results and would not hesitate to use this company again in the future."
5.0
6 years ago Floors for Living on hwy6 inCopperfield I used them and great service! Ruben was absolutely excellent! He explained everything I needed to knowPrice length of time for job completion and installation was perfect!
5.0
6 years ago Great Service I used Floors for Living on Broadway in Pearland and they did an excellent job. They completed the job in half the time. My salesperson was Shawn Bates.
5.0
6 years ago Exceptional Service - Quality Product & Workmansh "Everything schedule and completed as promised. Roland, our Sale Rep, & the installers went far Beyond our expectations. Absolutely will use them for our next carpet & Floor installations. I want Roland to corrodnate my projects."
5.0
6 years ago Great service Matt is a good sales person knows his job. Is cuties has good manners. He is receptive and professional. Lays every effort to satisfy his customers thanks for all the help.
5.0
6 years ago Wow! An Ethical Company! "Best installers I have ever had in my home---professional, friendly, and conscientious! They wasted no time getting my job done. Lucas and his partner constantly cleaned up the area. They handled my furniture with care and as if it was their own. Plus, their work is consistent because my friend and I had the same floors done by different installers and we are both extremely pleased! We appreciated quick responses from Roland, the store manager when I had questions. We'll do business with Floors for Living again."
5.0
6 years ago Outstanding service & Outstanding price "I am very pleased with the sales job done by Daniel and Ruben. Both guys knew their stuff when it came to carpets. We received a beautiful selection of carpet, at a great price, and the installation went perfect. The installer was friendly and did a wonderful job. Out experience with Floors for Living was outstanding in every way."
5.0
6 years ago Great Job Shawn Bates at Pearland Floors for Living made the whole process a breeze. Very responsive. The installers were on time and did a great job quickly. Overall a great job.
5.0
6 years ago Professional and caring "I did a lot of shopping around before I decided upon Floors for Living to redo most of my home�s flooring. After a rocky start Jared the area manager was able to help me with the agreement and details of the installation. I selected wood look ceramic tile. Ruben at my location on Highway 6 also put me at ease. He went above and beyond to make sure I was pleased. The crew was super. Professional and polite. They stayed late and took much care. Except that they used and messed up a personal broom and a garden trowel, I have no complaints. While I did have to wait a few weeks, it was worth the wait. My installation was completed late on June 30. My The floors look wonderful. I love them. I would highly recommend these folks to anyone who would ask."
5.0
6 years ago good valaue great service "Installers showed up on time , very careful moving furniture and did a A++ job"
5.0
6 years ago Great Experience!! "Our floors look great! This is the first phase of replacing our carpet with hard floors. We chose to go with the wood-style tile because we have a dog and a cat. We are so very happy with the floors! We had approx. 1,000 sq ft replaced and the installation took about 3 1/2 days. They were very professional and they worked well together. We could not find anything wrong with the work done and would definitely use them again!"
5.0
6 years ago Great Customer Service!! "I purchased my floor from Shawn Bates (GM) at the Pearland Floor for Living location over a year ago. In July 2016, I had some warranty work performed too. I am pleased with the entire service experience from Shawn and his warranty team."
5.0
6 years ago Excellence from start to finish! "When we were looking to remove the carpet in our home and have laminate installed, I wasn't sure where to start. I was recommended by a friend to Floors for Living. As soon as I met Curtis, I was impressed by his knowledge, professionalism, and his desire to find exactly what we were looking for. He answered all questions, kept his appointment to measure our home, and was always available to answer more of my questions. We chose Knoa laminate- Maple Coffee. The laminate has been wonderful for our family of 4, with our 4 dogs! The floors are very easy to clean, and it's just what I have always wanted since deciding to get rid of carpet. The crew that installed our floors were very punctual, professional, tidy, careful with our furniture, and impressed us by their speed. They were able to do their job in two days! I am so happy with my whole experience with Floors for Living and will be recommending them to everyone!! Thank you so much!"
5.0
6 years ago Simply Beautiful! "For years I have dreamed of having hardwood floors. In light of some recent ""life changes"" I decided it was time to start checking off the list of dreams. I reached out to Floors for Living and they were extremely responsive. I never felt pressured and truly felt that Shawn was doing his best to help me realize my dream. Every step of the way - Shawn took his time to explain everything and ensured I understood. The Floors for Living team was punctual at every step. I can honestly say this was the BEST service I have received since moving to TX. My floor are simply gorgeous. Thanks to the Floors for Living team for a job WELL DONE!"
5.0