FLOORS FOR LIVING

4.7
|
346 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Floors for Living 3709 Highway 6 South, Sugar Land, TX 77478-5249 832-356-6745 https://shawfloors.widen.net/content/dqn0tmc3r4/jpeg/shaw-logo-bw.jpg Price Range:$-$$$$
4.7
|
346 Reviews

Reviews

5.0
2 weeks ago For two years we looked for bathroom tile. Had been to several floor stores including three Floors for Living. We wanted to see a close out tile when we met Joseph. He made the sale for the Master Bath. Then we bought all new carpet for the rest of the house, plus we converted the family room rug to a lovely wood. We enjoy his compassion and attention. He is like a second son to us.
5.0
3 weeks ago Oustanding service from Joseph at the Missouri City location. I was in a cunch for time since another vendor could not deliver in the timeframe committed. He matched my wood preference to one from a local provider and took all measures to have wood for flooring available the next business day. I would definitely use this Floors for Living location again. True Professional, knowledgeable and great personality. Thanks again Joseph for your superior customer service!
5.0
last month Joseph Aymes is truly a class act. He is extremely helpful without crowding you. He has a down home flair that my wife says, "just makes you want to buy more". He will definitely be our go to guy going forward. Floors for living is blessed to have him!
last month Thank you Carlos. Also we agree Joseph is definitely great……
last month
5.0
last month They are excellent customer service. I’m from Pittsburgh, I had been looking for those tile for three months since Saw stopped making the color of tile. Then I found Floor for living have some left. Joseph Aymes was willing to help me to arrange the transportation and it succeeded. Thank you
last month Thank you James Joseph does a great job. We appreciate it.
last month
5.0
2 months ago Carlos was super helpful!
last month Thank you
last month
5.0
2 months ago Joseph is awesome! He is very polite and helpful. Made picking out our flooring so easy and quick. Perfect warm colors makes the den look so much larger. Love it!
2 months ago Thank you Carol
2 months ago
5.0
3 months ago Joseph Aymes was very helpful and extremely professional during our visit. We were able to match our existing carpet and he also sourced done additional floor tile we were in need of.Good prices, great service!
2 months ago Thank you Laim
2 months ago
5.0
3 months ago Excellent customer service!
2 months ago Thank you
2 months ago
5.0
3 months ago Carlos was able get me a nice deal on luxury vinyl.
2 months ago Thank you Jamie
2 months ago
5.0
3 months ago I purchased luxury vinyl flooring from the Missouri City Floors for Living Store, and I LOVE it. The manager, Carlos Gonzalez, was knowledgeable, friendly and a pleasure to work with. He went above and beyond to insure that the job was done to my satisfaction and followed up with me after the job was complete to make sure I was satisfied. The crew that installed my flooring was friendly and always on time, and worked a full day to make sure the job was completed as promised.I will certainly make future flooring purchases from Floors for Living.
2 months ago Thank you Julie
2 months ago
5.0
3 months ago Great customer service, Carlos made the process in ordering my flooring easy I highly recommend floors for living
2 months ago Thank you Mario!
2 months ago
5.0
3 months ago Carlos was so helpful. He was able to expedite the whole process. The installers were on time. They new what they were doing and got my carpet installed efficiently and cleaned up everything before they left. I highly recommend Floors for Living in Missouri City.
2 months ago Thank you Melba!
2 months ago
4.0
3 months ago Nice place
last year Thank you for the 4-star review!
last year
5.0
3 months ago Joseph was amazing. Very diligent and thorough, asked detailed questions and demonstrated a customer service style that is unparalleled.The team was timely and installed the product I wanted to exactly match other flooring. I did luxury vinyl plank and the installers were extremely thorough, paying close attention to laying it out to match the house and make easy transitions.Can’t say enough about Joseph and his team. Don’t go anywhere else these guys will take care of you
3 months ago Thank you for this review. Joseph is definitely the man and we appreciate your business and your review. Don’t forget your free cleaner refills. …Thank you for this review. Joseph is definitely the man and we appreciate your business and your review. Don’t forget your free cleaner refills.Thank youMore
3 months ago
5.0
3 months ago Had a great time working with Joseph. He helped a lot through the vetting process and even picked the perfect grout color at the end. The crew they sent was amazing. Worked diligently and safely. They helped me wrap the cabinets in plastic sheets which made the post-install cleanup very quick.The salesman was patient and the crew was very professional. Gotta love it when it all makes sense. Even the dogs like the new floors.
3 months ago Thank you for this review! Joseph is amazing as we appreciate your review and your business!
3 months ago
5.0
4 months ago Got my entrance way done a few weeks ago. I am very happy with my floor. Thanks Joseph for all your help.
4 months ago Thank you for this review. Joseph is a star and we appreciate your business.
4 months ago
5.0
4 months ago This customer did not leave a comment.
4 months ago Thank you Shirley we appreciate your kind words.
4 months ago
1.0
4 months ago All the right things were said, and Carlos was patient as we looked for the perfect tile flooring to fit our home. Carlos explained that we would discuss the plan of room completion with the installer when they arrived. He also stated that we would need four days to complete our installation mentioning the 300sq ft per day installation cap. My experience was great until it came time for the installation to occur. The Friday before our scheduled installation start date, we received a call that the installer would call us between 8am - 10am Monday. I rearranged my schedule so I could receive the call and oversee the start of the project before moving out of the way to allow the work to be done. I looked up at the clock between house tasks and realized it was almost 10am, and I had not heard from anyone. I remember Carlos saying that if the installers didn't show up on time and I had not heard from them, give him a call. When I called him, he told me that it wasn't 10am yet, at 9:57am, and that things happen, but he would check into it and let me know. I then received a call saying I should hear from the installer soon and, if they didn't contact me in 15 or 30 minutes, to let him know. I messaged Carlos at 11:13am, informing him that I had received no call nor had anyone shown up at my home yet. He messaged me back, saying that the installer was 10 minutes away. Finally, the installer showed up with, possibly, his significant other at 11:55am. Although very nice, they were just as lost about the situation as I was. It was concerning that they did not know where my tile was supposed to be installed nor how it was to be installed, but we could not communicate with each other due to their limited English and my limited Spanish. I then went to call Carlos and realized that I had received a message from the installer via WhatsApp around 10:30am notifying me of his arrival at 11:30am. It caught me off guard as I do not conduct business through WhatsApp, nor have I contacted anyone from this company on the platform. Carlos responded to my concern by saying, "Not sure how they'd contact you that way but do apologize." The installer started working, and I walked down the hall to grab a jacket as it was getting cold, with the door open for access to material, tools, and power to set everything up. The installer then called for me to check his initial work before proceeding. He had completed 1/3 of our approximately 100sq ft room. Unfortunately, the long tile was laid in the wrong direction. He nicely started pulling up the tile to lay it back down correctly. This was unexpected since I had to sign paperwork stating the direction I preferred to have the tile I purchased installed. I called Carlos again, but he was no longer kind stating that it was his day off. I mentioned calling the store and was told he'd call the installation manager to see if he could call me. BUYER BEWARE: Once they have your money there's NO customer service and that is a Lifetime Warranty Nightmare
2 months ago Thank you for this we will definitely be looking into it. We apologize and if you need anything don’t hesitate to reach out to the DM Jared Radosevich.
2 months ago
5.0
4 months ago This customer did not leave a comment.
last month Thanks
last month
5.0
4 months ago We had a great experience with Floors for Living! Thank you Carlos!
3 months ago Thank you
3 months ago
5.0
6 months ago Great service by my salesman Joseph. Great job by the installation team. Completed ahead of schedule and much appreciation for that.
3 months ago Thank you blondie
3 months ago
5.0
6 months ago Overall, I would rate The Floors For Living experience as 4.5 stars. We visited the store and was immediately greeted by Joseph Aymes . He presented as professional yet friendly. He asked leading questions to assess our flooring needs. The recommendations were on point for what we thought we wanted and he provided additional product options to consider. We left the store with a good feeling about what we learned from Joseph about their products and services. After reviewing all the preliminary estimates the decision was made to go with FFL. After Joseph came out to measure, we were given a final quote that fit within the budget. We were on the FFL install schedule within a week of finalizing the paperwork. They sent an experienced team to perform the work and from what I can tell they did a good job. Joseph followed up with us to ensure everything was ok throughout the process.The only negative is payment in full is required prior to start of the work. Also, although they assisted in moving furniture/appliances out of the room, due to the amount of dust that would be generated during demo of existing tile floors WE had to do the covering of cabinetry with plastic and put up plastic sheeting in the doorways to the adjacent rooms where flooring was not being replaced. Again, I give them a 4.5 stars. I am a satisfied customer and appreciate the customer service provided by Joseph Aymes.
5 months ago We appreciate your review. Don’t forget your free cleaner we give you for 10 years or the lifetime installation warranty we provide on our residential installations. …We appreciate your review. Don’t forget your free cleaner we give you for 10 years or the lifetime installation warranty we provide on our residential installations.ThanksMore
5 months ago
5.0
6 months ago I had bought flooring for my whole upstairs remodel at the Pasadena store Floors for Living. A couple of months later after the install, I needed more boxes for the finished remodel. So when I tried calling my salesperson, he would never return my calls. When I asked for assistance from the store person who was there, all he could say was he would forward my info to the same sales person who would never call me back. So out of frustration I contacted Carlos Gonzales at Floors for Living in Missouri City and within 20 minutes he had me all set and the order was placed. Thank you for your help Carlos Gonzalez when no one would help me. Your Awesome!
3 months ago Thank you for this review
3 months ago
5.0
7 months ago We absolutely loved our experience with this company!!! We worked with Joseph and he went above and beyond to make sure everything ran smoothly and we were happy. He’s very friendly, very patient and gave us all the information we needed. The installation was very efficient and they did an amazing job. Great crew. Definitely will be recommending Joseph and Floors for Living to friends and family.
6 months ago Thank you for this review. Joseph is a up and coming star and we all appreciate your review and business.Don’t forget your free cleaner refills. …Thank you for this review. Joseph is a up and coming star and we all appreciate your review and business.Don’t forget your free cleaner refills.Thank youMore
6 months ago
5.0
7 months ago We just bought our floors from them. Great customer service! Carlos was easy to work with and couldn't have been more accommodating! We love our new floors!Picture of floors in progress..
3 months ago Thank you Tammy
3 months ago
5.0
7 months ago Floors for Living is absolutely amazing! The service is top notch and the staff is just as wonderful and welcoming.I was on a tight time limit to have my floors replaced in my home due to a flood which occurred. After calling the customer service line, my information was passed to Carlos Gonzalez and he contacted me to inquire on what I wanted and needed. We scheduled an appointment and Carlos came to my home to get an idea of what was needed, he was extremely thoughtful and thorough. I was invited to come to the showroom in Missouri City to compare flooring and see what I liked. On the same day a decision was made to install my flooring and to update my stairs. The following week a date was set for the installation.The entire process and experience of working with Carlos was seamless and I would recommend anyone who is looking to have new flooring installed or even if you are looking to replace and freshen up your home’s appearance; call the Missouri City store and ask for Carlos Gonzalez! He is exceptional!TaShona Jones“Extremely Satisfied Customer”
6 months ago Thank you TaShona. We all appreciate your review. Don’t forget to get your free cleaner. …Thank you TaShona. We all appreciate your review. Don’t forget to get your free cleaner.See you soon and thanks again!More
6 months ago
5.0
8 months ago Joseph went above and beyond helping us finding the color we wanted. Not only that, he helped us to get the best price and ensured the product delivered on time and completed. Easy to communicate with professional etiquette, I will come back.
8 months ago Thank you. Joseph is a rising star and we appreciate the business and review. Look forward to helping you again soon.
8 months ago
5.0
8 months ago This store in Missouri City in Texas has excellent collection of floorings, carpet and tiles. The displays are very well organized. In addition, Store Manager Carlos Gonzales and Sales Rep Joseph Ahmes took care of me perfectly. They understood my needs and found what I was looking for. They are great in delivery and post delivery follow ups. Thanks for taking care of me when I was in the store and needed attention. Much appreciated Carlos.
6 months ago Thank you for this review we appreciate it.
6 months ago
5.0
8 months ago I can’t say enough of how satisfied I am with the customer service as well as service I received from Carlos with Floors For living. From the first day I went in and discussed what I was looking for all the way through the final installation. Carlos answered every question guiding me throughout the process, and I cannot be more happier with the outcome. When I complete my upstairs bedrooms, I will be going back to Carlos for those bedrooms to be completed because I strive on customer service and all I can say is that this was a plus service.
8 months ago Thank you for this review. We all appreciate your business and kind words.
8 months ago
5.0
8 months ago Great experience working with Carlos. Professional install crew did wonderful job connecting new product to matching previous flooring we already had in place. Free floor cleaning fluid for 10 years isn't bad either!
8 months ago Thank you for this review we all appreciate it.
8 months ago
5.0
9 months ago I highly recommend the Missouri City Floors For Living store. Carlos Gonzalez was very professional and knowledgeable when helping me select the the "right" flooring product for my home.
8 months ago Thank you for this review
8 months ago
5.0
9 months ago In search for new floors we went to this location. My husband and I had already visited numerous places. I must say we were quite pleased with the excellent customer service. We had Carlos as our salesman and he was GREAT! Hope we don’t have to shop for floors any more but if we do I know where we will go!
8 months ago Thank you for this review
8 months ago
1.0
9 months ago The credentials seemed valid. My wife wanted to buy the material and have a friend do the work, I said this is too important for that. I wanted to hire a reputable company. This cost double what we had priced going the other route, but I wanted this done right. Measuring and scheduling went well, and they can get material in weeks or less. I moved everything into the garage and upstairs. They helped with the big items, and I still week and a half preparing and putting them back. Next time I'll have the contractor do more of the work. The first crew showed up on a Monday late morning and reviewed the house. He immediately noted they would need more material. They arrived late morning for three days and finished later one evening. They said the store would contact me to schedule the rest of the installation. Three days later the office called and asked how everything turned out. I asked when they planned on finishing the job as my master bath and closet were still torn apart. The salesman was blind-sided and called back later to schedule the final portion. It took roughly an additional week, they have a good supply chain. The lead salesman asked me if I wanted the crown molding replaced or use quarter round, recommending the second. I incorrectly assumed the old would be removed and I could replace it at a later date, with the quarter round in the interim. I was surprised to realize they installed it to the edge of the existing molding still in place. My bad, I don't work in construction but I know have a floor that will always have a larger than normal gap and won't be able to use standard molding. I am very unhappy about this as the only fix is to refloor the entire house. The molding joints look like they were cut with a machete and loosely nailed in place. One was missing paint and the contractor said "it came that way". I told him I didn't order it that way. They added silicone for color. I don't recommend and won't be back.
5.0
10 months ago Carlos, at the Beltway warehouse, was fantastic helping me pick out my flooring. He spent over an hour going through the pros and cons of everything I picked out. Yesterday Jose and his crew came to the house and finished by early afternoon. He was so professional and my floors are gorgeous. I highly recommend Floos for Living.
10 months ago Thank you
10 months ago
5.0
10 months ago I need a 3X3 sq ft carpet pad to cover a small area. I visited a few stores and made a few calls but was told that the pad is sold only by entire rolls, which is too much and waste to me. Didn't expect much, I made the last call to Floors For Living. After knew what I needed, Carlos said they can help and told me to come to his store. When I arrived and was ready to pay, Carlos gave me a 4X6 sq ft pad (larger than what I need to avoid shortage) for free. What a thoughtful and generous man. Appreciated!
10 months ago Thank you john. We certainly try to help anywhere we can. Please keep us in mind for any flooring needs in the future. Appreciate this review.
10 months ago
5.0
10 months ago Very professional approach by Miguel and his installers. On time and quality work all around. Highly recommend Floors for Living.
8 months ago Thank you for this review
8 months ago
5.0
11 months ago We were looking for a flooring option for a 3k sq home with large indoor dogs. We contacted Floors for Living and spoke with Norman N**** at the Magnolia location. Norman actively listened to what we were looking for and brought samples to our home that were exactly what we were looking for. We shopped other flooring companies and they could not match the type, quality, style or pricing. The installation team was extremely professional and got the work done in 4 days which included removing existing carpet and tile. Norman was available throughout the process to answer questions and remains very responsive to this day. I highly recommend Floors for Living and the rep Norman N**** at the Magnolia location.
11 months ago Thank you for taking time to leave a posetive review, as a local company, we greatly appreciate you.
5.0
11 months ago This week I had a negative review for this company. In fact I really didn’t expect for any outcome based on post. But, this morning I kept getting a call from a strange number and good thing that I called back. It was one of the owners from the company calling to apologize about what happened and not only did he apologize he helped resolve my issues. I haven’t had this good customer service since the 90’s. Thank you Jared! And I love my luxury vinyl flooring that they installed. I’m looking forward to seeing my home entirely completed. I will most definitely be referring them to my family and friends.
11 months ago Thank you for the review. Don't forget to get your free cleaner.
1.0
12 months ago This customer did not leave a comment.
5.0
12 months ago I used the Jersery Village location! They did a great job in my home. Even though I am not a real Texan they treated me with great hospitality. Thank you would reccommend asking for Jared
12 months ago Thank you for the review, We appreciate all of our clients. Don't forget your free cleaner...
5.0
last year I had carpet installed in 3 bedrooms and it looks amazing. Every step was a breeze the guys showed up, move the furniture., remove the old carpet, installed the new carpet and put the furniture back in place. Took less than 4 hours and they was done.
12 months ago Thank you for this review
12 months ago
5.0
last year Sam Curb really helped me with my office flooring
8 months ago Thank you
8 months ago
5.0
last year They did an Excellent job on my downstairs main bedroom, I had my whole upstairs done in carpet and I love it as well… I Recommend them for any job.
8 months ago Thank you
8 months ago
5.0
last year Great, comprehensive explanation of all the different flooring types and their best application for my home. Professional, courteous and timely installation process. After the sale customer service by Carlos Gonzalez was great.
last year Thanks Joe Carlos does a great job for us! We appreciate the review and your business!
last year
5.0
last year Carlos responds promptly on any queries on product or services. Delivery of my floor was right on time. He was able to order a sample box for us. Price of vinyl flooring was genuine too.
last year Thank you, Bhawna! Carlos does a great job for us and it shows! We all thank you for the business and this review!
last year
5.0
last year They were very professional and affordable my house looks amazing after they finished Carlos Gonzales came out talked to me and my wife about the process and it worked out perfectly would highly recommend this company
last year Thank you Billy Carlos does and great job and it shows! Thank you and dont forget your free cleaner!
last year
1.0
last year We helped by Josh at the Eldridge and Louetta store. He was nice but over charged me on the labor for the tile that wasn't even installed. All he said was that that is how they charge and he couldn't help me. He said installers get paid on what they carry out which is a horrible practice both in business and integrity. I called the Floors for living store in Spring and talked to the store manager (Nathan) to see how they would handle it.He said normally he would give back the labor cost on the extra amount of material not installed to his customers of his store. Nathan said he would help get this resolved but heard nothing back from him. I understand keeping the tile that was left over for repairs in the future etc. but why would this business charge me labor on something that doesn't get installed in the first place. 20% extra labor i might add!!!! Why would you charge me 20% more for something that doesn't ever get installed? Is it for commission? Are you afraid of losing your commission on an already sold job???? hmmmm. Why would a different store give the money back and another store not want to deal with it? You would think the business operates the same all over Houston to treat customers equally. I do not recommend this business and or its practices with customers around Houston and will be spreading this info among my clients and workplace.
last year Mr. anderson, We are more than happy to refund you for the useable tile that is left over, we will send a truck to pick it up and refund you that day. It is a common misconseption that when overage is added to a measurment that is is not used. It is actually used to accomidate cuts and a waste factor for unusable material. Your review states that you were over charged 20%. I am here to say, that if you have 20% of useable material left that we would be more than happy to refund your money once arrangements are made to pick up the product. If you have any unused material, we will be happy to refund your money and take back the product. Please respond to this message with a date and time for us to pick it up.
1.0
last year They require 100% payment before they will start job. How do I know if they will show? Will the job be complete? Every tv court show you see will tell you not to pay 100 % until job is completed. This is a terrible business practice. I should be half up front to show my commitment, FFL should wait for balance at completion of job, this will show their commitment to finish.
last year My apologies for your concerns. This is our policy as it is with any other legitimate business. Perhaps when you open a retail store, you can make your owm policies.
5.0
last year I’m a repeat customer of Floors for Living for a reason. We worked with Carlos at the Missouri City location recently. We came in with a very high level idea of what we wanted, and he brought that to a beautiful fruition. From lugging heavy sample tiles all around the store to helping me pick between shades of gray most people can’t even distinguish, he really went above and beyond. He even pushed up our installation to accommodate some personal appointments that came up. I appreciate authenticity when working with a sales rep. If he couldn’t answer my question, he’d get on the phone to find out. The installation was fast and the crew was very friendly. They cleaned up very well after the install so we could get back to life as soon as possible. Thanks Carlos & team!
last year Thank you Priscilla! We all appreciate your review!
last year
5.0
last year This customer did not leave a comment.
last year GRACIAS!
last year
5.0
last year This review is overdue. We worked with Sam and Carlos both on an order for outdoor tile. Both were very easy to work with and took part in assuring our orders where taken care of properly. Unfortunately, we shorted ourselves on large, hard to find tile (several times) and Carlos Gonzalez really stepped up and found additional tile for us in a very timely manner. His efforts helped keep our project on track with only minimal delays. Carlos made the reorder process very very smooth and efficient. His customer service went beyond the walls of his store... My only regret is not writing out this review sooner as it has been a few weeks... Definitely recommend Floors for Living in Missouri City if your are looking for good quality tile and need assurance that they will make sure you are taken care of properly.
last year Thank you Jason.Appreciate the business
last year
5.0
last year We worked with Carlos at the Missouri City store and he provided us excellent customer service. There was never a time when we felt pushed or rushed and the rep was knowledgeable about the different flooring styles. Good with following up and making sure we are taken care of. I would definitely recommend them!
last year Thank you for the recommendation and the review!
last year
5.0
last year Love my floors. Thank you Carlos and Sam for your help these guys were great to consult with and I made a great choice going with Floors for Living. The crew that came out to install the floors were excellent as well. Floors looks great and I will recommend them to anyone looking to get their floors done.
last year Thanks, Author! We appreciate the review and the recommendation! Enjoy your new flooring!
last year
5.0
last year This customer did not leave a comment.
last year Thanks for the 5-star review!
last year
5.0
last year I needed to have carpet put in my master bedroom so that we could move back in from an 8 mth rebuild due to the freeze. Everyone I talked to was giving me a 3 week install date. I met with Carlos Gonzalez at the Missouri City location on beltway 8. He got the carpet ordered and had it installed in less than 2 weeks. Great service and delivered on his promise. Thank you so much we can now officially move back into our home. Thank you again for all the help.
last year Thanks, Kathy! We truly appreciate the wonderful review. Enjoy your new floors!
last year
5.0
last year 👍
last year Thanks for the 5-star review!
last year
2.0
last year Sales experience was great, couldn't ask for better. However the installation and follow up left a lot to be desired.We had our new floors installed over the summer, floors and walls were replaced due to the freeze last winter.First issue, the installers were supposed to start the job on a Wednesday, Wednesday came and nobody showed. Called office and they claimed miscommunication that team would be there next day. Team showed and started to install. First problem, they put a whole into a freshly painted wall.Call to office, and issue was resolved. However, when they came to install molding, installers scratched the walls and chipped paint. Another call to office and was told a crew would be out on Saturday. Crew never showed. Was told crew called in sick. Yet no notification was given to us.Was promised a crew to fix. Was promised that our salesman would come to see the damage.Never showed up and never returned my calls.Very disappointed in the lack of caring and follow up. There were other floor places in our area that came highly recommended, but went with Floors for Living based on the professional feeling I got from salespeople, especially Sam.Too bad the rest of the company doesn't exhibit the same professionalism.Have another project to do this November, will not be a repeat customer
last month I don’t see you in our system but feel free to reach out to Jared Radosevich if you need anything further
last month
5.0
last year The staff and crew are amazing. The crew was very courteous, fast and punctual and did an excellent job. Now I'm enjoying my beautiful floors!!
last year Thanks for the amazing review!
last year
5.0
last year Had an initial issue with some details which Michael in the corporate office went above and beyond to resolve. Thank you, Michael, and thank you, Oscar and team for your outstanding installation. Customer service A+.
last year Thank you for this review!
last year
4.0
last year Had carpet replaced 2 years ago with laminate flooring and was happy with the whole process. Am about to use them again to replace the original laminate flooring in the rest of the house so to match what we did 2 years ago.
1.0
last year PSA: Do not use Floors for Living! We have had the worst experience with them. Les was our salesman and he lied about what the installation crew would do. Then the installation foreman, Jose, argued with me until I was in tears and then cussed my husband, Charles, out in our home. We have been lied to by the manager of the store, Alex. Charles had talked to the district manager, Tim, and he stopped responding. Our floors are still not complete and the project was started on December 3rd and supposed to be finished on December 9th. Stay away!
last year I'm sorry to hear of your experience. I will forward your info to our installation Dept. They will be in touch today. I did do a litlte research on your concerns and found out that the job was completed and you were not satisfied with an area, so we ordered additional product and went out to change that ? Your review gives the impression that we simply have had your home torn up for months, was that intentional ? I believe that we were actually trying to go there today and you asked us to not come until Sat ?
last year We have been working with Floors for Luving trying to resolve the issues with the poor installation job that they did. I finally got a call back from the installation manager, he was not concerned about fixing the problem areas until the installation was complete. They finally finished the install after almost six months from the original install started. We wanted a refund on the install and were willing to accept the floors as is. They were will willing to give a partial refund on the install until the new dustrict manager Mike, was notified that we filled a complaint with the BBB. Now they refuse to give any refund because we told the truth on the BBB. They do want to come out and fix the problems that they justify fixing and not everything that is wrong. We have refused to let them come back and fix anything because some of the rework they did was just as bad as the original install or worse. I we have gotten from them is lip service, excuses, and lies.
5.0
last year Def the best in Houston. Lifetime warratny says it all!
last year Thank you for the review Don't forget to pick up you fre cleaner
1.0
last year I was very excited about getting my new floors installed up until the point they asked for full payment before the floors were installed. I had paid a large sum for a down payment and was prepared to pay the remainder AFTER the floors were install. I NEVER pay for a service before it is performed. The end result is NO new floors. I was never told this was a policy of the company in fact I thought they did interest free financing for three years. When I mentioned this to the rep I was told that I should have asked for this initially. I've waited six weeks to get my floors installed and the day before the install they call me asking for full payment. That is no way to do business. First they should disclose all rules regarding their payment. No one told me that full payment needed to be made before the install could start. I am very upset about this but there is no way I will pay for a service before it is performed.
last year Mr.*****, Our policy is written in bold letters on the invoice that you signed and were given a copy of at the point of sale. When our sales rep called you for full payment, he also offered you finance options, When you declined these options, Being as our company had already purchased and paid for your product there was a 25% restock fee that our sales rep convinced the manufacturer to waive. I am very confident that if you would have been looking for resolution rather than going on a profanity tyrade to our sales rep, that a resolution could have been found. Best of luck in the future
5.0
last year Jared ******** has been most helpful, honest and reliable. We have been extremely pleased with the total experience of purchasing the flooring and the service Jared provided during the entire process. He answered every question with patience and complete information. I highly recommend working with FFL and working with Jared.
last year Thank youfor the review Don't forget to pick up your free floor cleaner
last year Thank you for taking the time to submit a review Don't forget to pick up your free floor cleaner
5.0
last year Loved working with Floors For Living. We decided to do our entire house in engineered hardwood. We couldn't be happier. The whole process was easy. The crew that came worked tirelessly. Because it was a big job (2800 Sq ft), it did take several days but they moved all the furniture, removed the old floors, floated the existing foundation and subfloor and made sure everything was level. All the lines are straight and the pattern matches through out the house.
last year Thank you for the kind words. Please remember to pickup yur free cleaner.
1.0
last year Hired FFL to install floors in my manufactured home. Were quick and floors looked great. 3 months later a dip appeared in the kitchen. Small at first, it gradually increased in size. I feared a water damage leak, so I called a plumber. They said no leak, call AC guy. AC guy said no leak, call floor guys. I called several floor repair businesses and got various quotes telling the plywood floor underneath was damaged and needed to replace this first, then flooring. I called FFL and they said someone would contact me on Tuesday after 10 am. Guy shows up at my door at 8:20 am. Looks at it, pulls it up, says he has never seen something like this before and offers to fix it today for $200! He said FFL would charge me a lot more. This struck me as very sneaky and unprofessional, so I tried to call FFL but they were not open yet. I told the man I didn’t have $200 and he started to leave but then offered to leave 2 boxes of flooring with me! I said “who pays for them?” He said he didn’t know and left. FFL, your employee is a joke and trying to run a side scam under the pretense of helping customer save money from FFL. I have a ripped up floor and a very bad taste in my mouth from this business. I believe that since this flooring job is still under warranty it should be repaired at no charge. THAT is good business! Oh, and please don’t impune my character as you did many others on this site who posted unfavorable reviews(“cheap shots” and “going out of their way to bash our company”) That is bad business practice, too. People read those replys and remember.
last year Floors for Living did not install the underlayment in your manufactured home. Our installer offered to leave you 2 boxes of peoduct that FFL paid for. He offered to fix your subfloor for less than any carpenter would.This is a service that we do not offer. We do floor covering, we are not carpenters. We have a life time warranty for product that we install. If you would have contacted the company rather than jumping on the BBB I have to feel this could have been resolved. I would also point out that the person that you refer to in the other review is an adolescent that does not even live at the residence that he was refering to. If you would like to speak to customer service, the # is 832-356-6722
last year Since i left my last response, I have spoken to the installer and collected the pictures that he took of the issue. The deck of your manufactured home has failed. The moisture from underneith has caused the plywood floor to twist and bow up. This has pushed the vinyl floor that we installed up. This is not a warranty issue. You need to get the moisture barrier underneith the home fixed and then have the plywood replaced and after that you can have the floor repaired.
5.0
last year I am very pleased with my new tile floors installed by Floors for Living. They have done wood floors for me and carpeting for my daughter. Jared ******** was very helpful in my latest contact with Floors for Living. Donald Beach did a beautiful job with carpeting in my daughter's home. My rating would be 5 stars for Floors for Living.
last year Thank you for the review,
4.0
last year This customer did not leave a comment.
last year Thank you
last year
5.0
last year The wood tiles that we got installed was absolutely gorgeous. If you’re looking for the best quality, variety and of course the customer service we got is exceptional! Josh is knowledgeable and knows exactly what we need. Stop by and get a free estimate.
4.0
last year My wife and I worked with a sales associate at South Shore Blvd facility of Floors For Living in League City. Contracted (Aug 2021) for tile floor and a tile shower in Masterbath. Either miscommunications or lack of communications between Sales Associate and installer resulted in problems up front when installer dictated what he would and would not do. After complaints and not much support from Floors for Living, the installer, Randy, realized that my wife was the foreman on the job and she had to be satisfied with what was arranged for the tile shower. Randy and his helper did a fantastic job and finished in the allotted 5 days in spite of several delays in job because Floors for Living did not have all the materials and floor drain on site. Review would have been rated 5 stars had it not been for the frustration and aggravation from lack of coordination from Floors for Living. Our previous experience with Floors for Living (FM 528 location) was July 2020 when they installed ~1,000 ft2 of vinyl wood flooring and ~ 600 ft2 of carpeting. We didn't even see the job until it was finished and it was great (5 star).
last year Thank you for the review, We will use it to make our people better. I will pass along your praise to Randy about his install.
1.0
last year We completely rearranged our house, put our things in storage and are without furniture and these people have delivered the wrong floor not one, not twice, but THREE times. We were supposed to have our floors put in weeks ago. We have had to pay extra for storage since it's taking so long. We have been told it was the warehouse's mistake, or the manager or the salesman, they are all just pointing fingers at each other. It's ridiculous these people can't fit a square peg into a square hole. Identify the floor that was ordered and bring in that product. What's even funnier is that after the first time they made the mistake they tried to make it right by over night shipping it from Georgia only to find out it was wrong; so they paid a ton of money to get it shipped only to throw it away
last year I just read through your review, Thank you for letting everyone know tht we went above and beyond having the product overnighted from Ga. We do appreciate the posetive feedback. It is my understanding that the installers actually started the install yesterday (the same day you posted this review) with the correct product. I am sure this was a bit of a hassle for you being as the lady that sold you your floors has been out of work with Covid. ( she is doing fine by the way) The only reason I see for this review was to take a cheap shot at a local company that went out of their way to right a wrong. Have a blessed day.
5.0
last year Worked with David at the Missouri City Hwy 6 office. Installed both laminate and tile floors in bedrooms and Kitchen, laundry, bathroom. Could not be more pleased with the quality of work and how quickly the employees completed the job. They exceeded all of our expectations and we have ordered an additional floor in the master bedroom.
last year Thank you for the review, I will be sure to pass along your kind words to David and the install crew. Don't forget to pick up your free cleaner at any of our 24 locations.
5.0
last year Great products and excellent installation. I’m very pleased with my new (whole house) carpet. It feels like a new house. Thank you all, especially my salesman (Sterling *******) for being so patient with me and helping with all situations we ran into. I highly recommend this company.
last year Thank you for the review, I will be sure to pass along the kind words to Sterling and the installers.
1.0
last year Do not use this company! I purchased wood floors and carpet for my home and had the worst Experience.I was promised a two day demo and install and ended up taking 5 days. The install crew took up the tile and got dust and debris everywhere and did not even attempt to clean up. The installers clearly did not know what they were doing and took every short cut they could.My floor was glued down but feels like a floating floor .My carpet showed up the wrong style twice.Called store salesman Michael ******** who never returned calls and reordered wrong carpet twice.Called Vice President Jeff who was nice at first but eventually ghosted me referring me back to the salesman who I clearly said I didn’t want to deal with.I finally had to go pick up the carpet with my own truck and install myself.I spent 11,000 dollars and was treated with the worst customer service and a terrible outcome. buyer beware….
2.0
last year The sales people at the Woodlands, TX store and the tile price were fine. However the installation process was an issue. The scheduled 9 day installation consisted of the first day of tools being dropped off, a quick look around and then the "lead person" was gone. During install I was snapped at by a worker because I wanted some tiles laid a certain way. Then there were tile cuts made that I demanded be redone because they were sloppy. The job ended on a Saturday night and there was absolutely no quality control done. The next day we relized they had not re-attached some doors, there was a film all over many of the polished tiles which we later learned was grout haze, painted quarterrounds with the paint scraped off hastily stapled down with one whole side not stapled at all. Acrylic was left exposed underneath thresholds, on and on it went. I immediately called and was told I'd have to be put on the schedule which I learned would mean a two week wait. After the two week wait, the day before the "repair" the installer tried to change the date. I would not agree so they sent someone else. After he left is when when discovered the unattached quarterround and the grout gaps. So another two week wait. When they finally came, I had to supervise every step of each repair. In the end, I was very disappointed at how my 1800 sq. ft. job was handled. So much so, that I wrote their President. To date I have received no response. This is a company I regret doing business with and caution others: buyer beware!
1.0
last year I am forced to sue them. They sent me a contractor who cannot do even the most basic level of work. When we brought pictures and some of the flooring we had to pull up because it was unsafe they said they would send someone else out to re-complete the work. After waiting 2.5 weeks for the re-completion they sent the same contractor! This contractor even tried to extort more money out of us while working because filling the stairs and removing the carpet was not in the bid. Who asks for a new floor and doesn't need the old one removed? One week later (4 weeks after the beginning of the job) and I am still waiting to hear from them to schedule a new contractor. Meanwhile my staircase is unsafe to walk on, I have no transition zones, and an improperly installed floor. They didn't even order the correct material to use on the stairs. Flooring experts? Not even close. I am forced to sue them as they never respond with any resolution to the problem. They can't send another contractor and can't tell me why. Every time I call the main office they tell me to contact the sales person. And in turn, the sales person tells me to contact the main office. It never ends with a resolution. The other posts on here with 1 stars all have similar stories, when a job goes badly they don't come back to fix the issue. That is exactly what happened here. I would not recommend this company to anyone but if you do want to use them don't pay these people up front (which is what they ask for). Only pay them when the job is done. I have hired another flooring company and they recommend a complete re-installation of the stairs. I need to hire another contractor to re-install a door casing that they damaged beyond repair and fix 3 tiles in my kitchen which were chipped. What a waste of time.
last year Nathan, I am still waiting to hear back from you, I thought that our phone calls yesterday were very productive. I have offered resolution and am still waiting to hear back from you. I even tried calling you back 10 minutes after we last spoke and you didn't answer my call. I am becoming more dismayed by the minute. You seem to have taken the time to find as many sites to bash our company on as possible but you could have had much quicker resolutiuon had you taken just a moment to look at your invoice where my personal phone # is listed as customer service. Please take a moment and return my call so we can resolve this. To be perfectly clear to the public that may be reading this. Our company is not perfect. 1 of our installers had an issue on this job. When we ordered new product at our expense, The client above turned away the installer and did not allow him to correct the issue. Now he has run to every review site he can find to tell everyone that he has been forced to sue us. I have not heard from an attorney, I have not received any notification about a law suit other than this gentlemans multiple reviews. I have offered resolution and have gotten no response. It seems that he is more interested in bashing a localy owned company that provideds jobs for over 300 Houstonians than he is resolving his issues. Yesterday when I called to him on the phone, I offered to send a diffrent installer to his home Monday morning to resolve all of his issues But rather than allow this, he is insisting on a cash payment of ($2500) and has chosen to put out multiple negative reviews. This seems very much like an extortion attempt to me. We do not claim to be perfect but we are always more than willing to correct any issues that arrise. I believe that this review says more about this client than it does our company.
3.0
2 years ago This customer did not leave a comment.
2 years ago I do not see where you were every in our store. If you need something please call me at 281-731-6772 - Kurt
2 years ago
2.0
2 years ago This customer did not leave a comment.
2 years ago Check their reviews out. This person is paid to do bad reviews. They have reviews in Hungary, Dallas, Las Vegas to California, Slovenia, and many more. It is best to read and understand reviews to make sure that they are logical. It is also good to read their other reviews to see if they are ligament customers or a paid reviewer.
2 years ago
4.0
2 years ago This customer did not leave a comment.
2 years ago Enjoy your new floor.
2 years ago
5.0
2 years ago So far so good, haven't had an install yet, but Sam in store customer service was great. Answered all my questions and concerns.
last year Thank you!
last year
5.0
2 years ago This customer did not leave a comment.
2 years ago Thank you for your business. Kurt
2 years ago
3.0
2 years ago This customer did not leave a comment.
2 years ago Thanks for your review. Please contact CS@floorsforliving.com for comments on how we can improve. We appreciate your business.
2 years ago
1.0
2 years ago Not only was the Manager rude to my grandpa but one of the installers stole my purse! Now I see why we had to sign a disclosure that if items were stolen they were not responsible... must be a very common problem.I posted on Yelp and Google as well. People should know how the manager treats his elderly customers! Shame on you!!! Store located in Pearland,Tx
2 years ago The claim that we stole your purse is a LIE. We were not allowed to install the carpet and had no access to your purse.Mr. Fultz was given a free home by a foundation because he has no money. The …The claim that we stole your purse is a LIE. We were not allowed to install the carpet and had no access to your purse.Mr. Fultz was given a free home by a foundation because he has no money. The foundation that gave him the home also purchased and paid for the flooring. There was no mistake made by Shawn. If you look at Shawn''s reviews from real customers you will see how much EVERYONE likes him. He was not happy with the FREE flooring the foundation was providing him. Mr. Fultz demanded the money that the foundation paid for his flooring. Obviouly we could not do that because it wasn't his money.More
2 years ago
5.0
2 years ago This customer did not leave a comment.
last year Thank you!
last year
5.0
2 years ago We had new wood floors installed and I love them. Derek our sales manager was awesome and took great care of us. The installers got the job done quickly and perfectly. The floors look amazing. Would highly recommend this company for any flooring needs.
2 years ago Thanks you for your business and review. Enjoy your new floor. Sincerely, Kurt
2 years ago
5.0
2 years ago Had a bit of a hiccup with our tile order, which Derek recognized and resolved. Professional installation. Overall great experience!
2 years ago Sorry about the hiccup. I am glad we got you taken care of. Thank you for your business. Kurt
2 years ago
5.0
2 years ago I worked with Samuel Curb as a sales manager and he was amazing. He helped me pick out the best floor for me, was kind and courteous and installation was fast and to perfection. This was an amazing experience and I just absolutely love my floors!!!!! THANK YOU FLOORS FOR LIVING!!
2 years ago Thanks for your business and review. Sam and everyone at Floors for Living appreciates you. Kurt
2 years ago
5.0
2 years ago From the moment my wife and I walked into the store we were greeted with professionalism, courtesy and a wealth of knowledge!This was our first time looking at replacing our floors and this store was our first stop of many we had planned that day, until we met the store manager (Derek Martin). Derek made us very comfortable with the entire process from picking the right product through final installation that fits our needs.We received scheduling calls and calls from the installation crew leader preparing us for the installers.The 2 men that installed our new floors made this nerve wrecking experience as calming as ever! They were on-time, professional, knowledgeable, courteous and very respectful of our home!Thank you for making our home even more beautiful!Sheldon Patterson
2 years ago Thank you for our business and review. We try so hard to make your experience less stressful so you can only have good thoughts on the floors that you will walk on for many years to come. Thanks for mentioning Derek. He is a floor nerd that cares. We all appreciate you. Sincerely, Kurt
2 years ago
5.0
2 years ago Wonderful people there and I am so happy that I get to go to work. And join the the team.thank yall
2 years ago Welcome home.
2 years ago
5.0
2 years ago I am pleased with the work so far no issues as of now. The crew were on time and completed the assignment ahead of schedule.
2 years ago Enjoy your new luxury vinyl. Don't forget to refill your free cleaner. To save time you can bring in a gallon jog amd we will fill it. Thanks for your business. Sincerely, Kurt
2 years ago
5.0
2 years ago Derek martin his nice person he now how to tacker a customer and his very polite i will give to him 5 plus
2 years ago Thanks for your business and review.
2 years ago
5.0
2 years ago This customer did not leave a comment.
2 years ago Thanks for your star rating.
2 years ago
5.0
2 years ago I am so happy with my new hard wood floors. The investment was totally worth it. The quality of the service from sales to execution was extraordinary. Jeon at the Sugarland store made the job so easy for us, not only by providing the right samples for us to choose from, but also for giving us a good price. The installers did an awesome job, super clean, and spending the right time on the job. Thanks to Jeon and the Floors for Living team!
2 years ago Thank you for your business and review. We all appreciate the opportunity to assist you with your flooring. Kurt
5.0
2 years ago Shawn Bates at the Pearland -West store did an amazing job at educating us on what would work on the floors in our kitchen remodel. On our first visit to the store, he offered advice on what we needed to choose first before we picked out our floors. After going through the process, we were able to successfully choose our flooring. Shawn was a great help in this process.
5.0
2 years ago Shawn ***** at the Pearland -West store did an amazing job at educating us on what would work on the floors in our kitchen remodel. On our first visit to the store, he offered advice on what we needed to choose first before we picked out our floors. After going through the process, we were able to successfully choose our flooring. Shawn was a great help in this process. The installers were professional and we are very pleased with how our floors turned out.
2 years ago Thanks so much for your business and review. Shawn and everyone at Floors for Living appreciate the opportunity to assist you on your project. Enjoy your new floors. Sincerely, Kurt
5.0
2 years ago Great assistance and follow up by Les Dorazio at the Pearland - West location. Helped on both price and selection. Installation went great without a hitch. Thanks.
5.0
2 years ago Great assistance and follow up by Les ******* at the Pearland - West location. Helped on both price and selection. Installation went great without a hitch. Thanks.
2 years ago Thank you for your business. Les and everyone at Floors for Living appreciates the opportunity. Sincerely, Kurt
5.0
2 years ago Shawn Bates at Pearland - West was easy to work with. From ordering to installation his team was professional, courteous and organized.
4.0
2 years ago 4 stars. I have had family and friends use Floors for Living to update flooring in their homes, so this was the first place I looked when I purchased a home that needed updated flooring. I worked with James at the Conroe, TX location. He was very attentive and came out to my home to measure quickly and gave me a great price. The team they sent to install were professional and worked quickly. I found a couple of chips in my floor after they finished, and the team that came out to repair the chips were also great and completed the work very quickly. There were a few bumps in the road, but overall, I am happy with how everything was resolved in the end. I would recommend Floors for Living to others. 1. There is apparently a difference between a cash price and a financed price, but I was never told this by any associate. This Floors for Living store was running a 48 month no interest financing deal when I chose my flooring. When I came in to begin with, I mentioned I would most likely finance and reiterated this multiple times including when I had my home measured. When it came time to pay the final bill, I told James I would be using financing and when he processed my credit application, I only received one year of free financing. James and I did go back and forth on this issue, but eventually it was made right, and I was given the 48 month interest free financing I had been told about from the beginning. 2. The small edges of the quarter round at the corners of my walls were chipped when installed. Most likely from how it was cut. In my opinion this shouldn’t have been installed. I had planned to have this repaired, but the first available repair date was not until after my painters came in, so ultimately, I decided to leave it as it was installed. 3. My LVP was installed as a floating floor. In some areas of the home there feels like there are dips in the flooring when walking barefoot.
last year Thank you for the review Don't forget to pick up your free cleaner
5.0
2 years ago My mom is 90 years old and has wanted flooring for some time. I was very scared about the process and didn’t know what to do. But, from the time I walked into Floors for Living in Sugar Land, TX, I was greeted by Jeon (pronounced John) Tolmachev and he answered all our questions and provide us with solutions regarding financing, installation and design issues. He worked with us until the job was done, being sure to return phone calls. Jeon treated my entire family with kindness and respect. The Floors for Living installation crew were outstanding as well, they made sure to call ahead of time and walked us through everything regarding moving the furniture and installation. We would like to express our gratitude to Jeon and the Floors for Living installation crew for their outstanding customer service. Jeon is a bright star and we appreciate his professional spirit. I would say, if you are looking to have floors installed, go see Jeon Tolmachev at Floors for Living, he will help you get the job DONE! I highly recommend Floors for Living.
2 years ago Thank you for your business and review. Jeon and I appreciate you. Sincerely, Kurt
4.0
3 years ago Love the new tile! The salespeople were very helpful in helping me select it! The old tile (approx. 1300 sqft was replaced). It was very messy but the installation crew covered my furniture, etc. to protect it from the dust as much as possible. Overall the experience was great and I would recommend Floors for Living Pearland. Also, the free cleaner works great!
5.0
3 years ago Joshua was very nice to work with, could answer all our questions and did not push us to making a decision, took 3 trips looking at tile and carpet before we made a decision. Tile and carpet crews were on time and did a professional job and left it clean. I would use Floors for Living - Atascocita-, Joshua , again
5.0
3 years ago Awsome excellent service18th the carpets look great. Very happy with selection. Andrew was very helpful with picking out carpet.
3 years ago Thank you for your business and review. Andrew and everyone at Floors for Living appreciates you. Sincerely, Kurt
5.0
3 years ago The process was completed as scheduled. I am pleased with every stage from the sale to the installation and all the folks involved.
5.0
3 years ago Floor instillation was excellent and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. The floors were left in more than 3 inches of water. After the floors dried they did not buckle and if you cleaned them they probably would look as good as they did before the fire. We purchased these floors at Floors for Living in Pearland, through Shawn Bates.
5.0
3 years ago Floor instillation was excellent and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. The floors were left in more than 3 inches of water. After the floors dried they did not buckle and if you cleaned them they probably would look as good as they did before the fire. We purchased these floors at Floors for Living in Pearland, through Shawn Bates.
5.0
3 years ago Excellent instillation service and floors looked extravagant. One year and 4 months later our house burned down due to an electrical hazard. There was more than 3 inches of water on the floors afterwards after the floors dried they did not buckle, if we were to clean them they would probably look as they did before the fire. Floors were purchased at the Pearland, Floors for Living through Shawn Bates, Manager.
5.0
3 years ago We had excellent instillation service and the floors looked extravagant. One year and 4 months later we had a house fire due to an electrical hazard. After the fire there was more than 3 inches of water on the floors. After they dried they did not buckle. If you cleaned them they would probably look as good they did before the fire. We purchased the flooring at Floors for Living in Pearland through Shawn Bates.
3 years ago Sorry to hear about your fire. We appreciate your business. I looked up your product and it is the new pet-proof laminate from Mohawk. Thanks again for your business and review. We all appreciate you.
1.0
3 years ago This customer did not leave a comment.
3 years ago We offered to come back immediately and rectify any outstanding issues. He has 2 boxes of new laminate that we purchased for him at his home. Mr. Casados choose to leave this review up and wait until after the 1st of the year to call us and let us know when you are available to schedule a repair. We have. People can be so nasty. Even though he is trashing us we will take care of him whenever he allows us to.
3 years ago Update: Jeff reached out to me after this review to schedule the follow up repair. I explained to him that this was written because no one returned my phone calls or addressed my concerns after problems where caused by the repair. Jeff and I scheduled a second visit for after the holidays. The new team arrived, we requested they not send the same contractors that were used the first two times. The new team did a great job. They were on time, professional and did good work. I told Jeff when we spoke previously I would update the reviews left once the work was complete. Not sure many customers would take the time to do that. I am a little concerned that when you look at other reviews left by unhappy customers the reply from the company is slightly rude. In our case we were referred to as nasty. I also find it interesting that responses to negative reviews do not have a signature. However Kurt seems to sign his name to every positive review. I can only assume its Kurt who needs to learn how to properly respond to upset customers and keep his personal feelings and opinions to himself. In closing Jeff did a great job in listening, not trying to shift blame and focused on taking care of the customer. The secondary team that came to fix the mistakes of the first crew did great work. I would use floors for living in the future.
4.0
3 years ago Took only one day to do 2 rooms Hope to do more in near future
5.0
3 years ago Joshua Whaley was awesome. From entering to the store and till the floors done at my house experience was awesome. Installing crew was very professional and respectful they put back all the stuff as it is. Hooked for life. Thank you Joshua for being wonderful.
5.0
3 years ago Joshua Whaley was awesome. From entering to the store and till the floors done at my house experience was awesome. Installing crew was very professional and respectful they put back all the stuff as it is. Hooked for life. Thank you Joshua for being wonderful.
5.0
3 years ago After shopping around for tile flooring we found that Jeon and the Floors for Living Sugarland location was the best choice. Jeon our sales rep was very knowledgeable, explained everything in detail, and was not pushy. We now have beautiful porcelain tile in our home thanks to Jeon and his staff.
1.0
3 years ago The first part of the floor installation went okay, when they started on the stairs is where the problems started. The installers started to split the main supports under the stairs, and didn't think to stop until my wife told they to leave. Next I had to have the stairway replaced by another contractor. Now it come to the lifetime warranty. We had several tile become unattached and requested this done under the lifetime warranty (less than 5 years). First we were ignored, then a follow up call got us to the right person who put us on the schedule for a month in the future. I explained we were putting our house on the market and needed it fixed before then, but that was received by deaf ears. So I waited. The installers were to call this morning to let us know when they would be here and no call. We already have an offer on the house and the buyers inspector was here today. I called back to Floors for Living and could not reach anyone. I think I would suggest going with someone else!!!
3 years ago All we can do is to try and take care of customers. Two years ago, after Harvey, the wood from his stairs was so compromised that the screws we use on every stair job to strengthen the bond between the stair treads and stringers would not even hold. Because Floors for Living does not do structural repairs, he hired a contractor to reinforce his stairs. We allowed him to cancel his special-order laminate that was to be glued to his steps without any restocking fee. Our personal loss on this job was $456.99. This review came two years later when he was trying to sell his home. The inspector questioned his contractor's work. Even though we were not involved in the reinforcement of the stairs we become the scapegoat. When trying to sell his home the customer had a concern regarding the tile installation done 2 years ago. First of all, no box store or 95% of other flooring stores would have gone to his home without a charge because of their 1 year or less warranty. We went on the day it was scheduled and discovered the real problem. We returned the next day to fix his problem even though we were aware that he had made several unfair reviews. The problem is that his foundation had settled and created a huge crack. The failure of the concrete floor caused the tiles to become loose. We worked to remove several tiles, bridge his crack with an isolation membrane and reinstall the tiles. Even though it was not an installation created issue, we did the repair at no cost to him. If anyone would like to see the picture of his cracked concrete floor please email cs@floorsforliving.com. We wish him well on the sale of his home but do not feel that we should be blamed for the structural shortcomings of his stairs and his concrete floor. Again, all we can do is to try and take care of customers.
0.0
3 years ago Hi there Be Free from Neck Pain Try NeckFlexer & Relieve Neck Pain Effortlessly In 10 Min! Save 50% OFF + FREE Worldwide Shipping Shop Now: neckflexer.online ✅ Designed By Doctor & Chiropractor ✅ Ergonomic Design - Fits Everyone ✅ Circulation To Head ✅ Stimulating Key Result Area Sincerely, - live.chatmeter.com
5.0
3 years ago I am so happy with the carpet. And the floors what a great job of craftsmanship. Thequarter rounds are perect. I have a had a couple of homes redone and found issues with the end results, but not this time. Better than a contractor. Thank you Joel, so much for helping me through.this, and answering all my questions.
3 years ago Thanks for your buisiness and review. We appreciate the opportunity. Don't forget to take advantage of the free cleaner.
5.0
3 years ago Jeon was our sales person. He overlooked the work a couple times during the process, and it all turned out great. We love our carpet & wood floors. A great experience all around.
3 years ago Thanks for your business. Don't forget to take advantage of the free cleaner for the next 10 years. Thanks again and enjoy your new floors. Kurt
5.0
3 years ago This customer did not leave a comment.
3 years ago Thanks for your business. Kurt
3 years ago
5.0
3 years ago We loved working with Derek! He is very knowledgeable and extremely personable. He explained what to expect during the process; as well as kept us up-to-date on the status of our installation. This is the second time we have worked with him. We will definitely recommend Floors For Living based on our experience with Derek.
3 years ago Thanks for your continued business. We greatly appreciate it. Thanks. Kurt
3 years ago
4.0
3 years ago This customer did not leave a comment.
3 years ago Thanks for your business.
3 years ago
5.0
3 years ago Amazing experience! They helped us pick the perfect carpet and underlay for our home. It was just installed yesterday by hard working & courteous professionals and we love it! The installers did all the heavy lifting and cleaned up at the end. I can’t recommend this place enough. We will definitely be back when we’re ready to replace our tile!
3 years ago Thanks for your business and review. I am happy that you like the thicker carpet and that everything worked out well for you. Sincerely, Kurt
3 years ago
5.0
3 years ago This customer did not leave a comment.
2 years ago Thank you for your business.
2 years ago
5.0
3 years ago Espinosa and his helper, Manuel were absolutely professional! They made quick work of laying the entire new flooring in my home, being ever mindful of my home, covering all surfaces with plastic and accommodating my 97 year old mother's needs. They made a usually messy job neat and orderly! Jared was very good at preparing me about what to expect, then checking up to make sure I was happy. This has not been the case with other companies I have used in the past! I will definitely recommend Floors For Living to my friends!
3 years ago Thank you for your business and review. We all greatly appreciate it. Sincerely, Kurt
5.0
3 years ago We had a great experience with Floors for Living! Jeon was a pleasure to work with, he explained everything very well, offered best options and stayed with us throughout the whole project. We did tile on the first floor and laminate on the second. Job done perfectly! Installers were thorough at every stage of the project: they leveled the floor, put tiles to our preference and made neat finishes. They take care of the area they work in leaving it clean at the end of each day. I confidently recommend Jeon and his team to at Floors for Living take care of your flooring needs!
3 years ago Jeon and I thank you for your business and review. We all try very hard to take care of customers. Enjoy your new floors and don't forget to take care advantage of the free cleaner. It will make your life easier. Thanks. Kurt
5.0
3 years ago I had all of the flooring in my house redone. About 60% tile and 40% carpet. The tile installation was outstandingly good! The installation team arrived early everyday, worked late every night cleaned up every evening when they left. They even finished two days earlier than the estimate. Laying tile can be challenging. I had my foundation repair a month before this installation and the end result was perfect! I shopped at the Floors For Living - Meyerland 9601 Hillcroft St, Houston, TX 77096. I highly recommend shopping at this location!
3 years ago Thanks so much for your business. We all appreciate the opportunity. Enjoy your new floor. Sincerely, Kurt
5.0
3 years ago Feb 26 was my scheduled floor installation date. At first I was upset because by 9:30 am I had not heard from my installer. After calling the main number I was informed that the installers get to the warehouse at 10:00am to pick up the flooring. I finally heard from my installer around 20 minutes later saying he would be at my house in 50 minutes. About 3 hours into the install 2 more installers showed up and it was like watching a fine tune engine. Everyone worked on different aspects of the flooring, measurement, leveling, cutting and laying. By 7pm they had my floor laid furniture moved back and work area cleaned. I will definitely have them come back to replace my kitchen tile. Glad to see there are still people who take pride in doing a great job.
3 years ago Thank you for your business and review. We greatly appreciate the opportunity, Kurt
0.0
3 years ago Good day Buy all models of Gucci Belts only 19.99 dollars. Please check our site: topbuy.online Enjoy, - live.chatmeter.com
5.0
3 years ago We met Melvin at the Montgomery County Home and Garden show and he was wonderful. We had a vague idea of what we wanted for our remodel but hadn’t settled on a specific type of floor. Melvin was knowledgeable, informative and after a few minutes of asking questions about us and our lifestyle, he knew hickory was the best product for us. Melvin and everyone at Floors for Living worked with us to get our floors on the short timeframe we needed and at a price that fit our budget. Great service and great floors. Thank you Melvin and Floors For Living, we are customers for life.
3 years ago Thanks for allowing us to assist you with your new flooring. Melvin and I greatly appreciate the opportunity. Enjoy your new floor. Sincerely, Kurt
5.0
3 years ago Good experience with this establishment. Melvin ***** was awesome and installers were professional and courteous.
3 years ago Melvin does a great job for us. He makes is proud. I will share your comments with him. Thanks. Kurt
2.0
3 years ago This customer did not leave a comment.
3 years ago Thanks for sharing your story. Mapei manufactured the grout that had issues. It is sold at most box stores including Home Depot and Floor & Decor. The floor was installed according to Mapie and the industry. The grout had a guarantee against doing what it did. I have received pictures from my competition sharing the exact same failures. The manufacturer made the decision not to honor the claims. Other stores with a one year warranty also walked away from this problem. One thing that you forgot to mention was that the floor was installed in 2017. The problem did not come up untiil 2 years after the installation. Floors for Living took care of your issue at our expense. So far, taking care of our valued customers has cost us over $100,000. A price we gladly pay. Floors for Living has filed a lawsuit against Mapei for their breach of warranty. However, no warranty that I am aware of compensates customers for the time involved in taking care of them. I am sorry that Floors for Living standing behind a manufacturer's warranty made you unhappy. I wish you well and want to remind you that you are still covered by your lifetime installation warranty. Sincerely, Kurt (owner)
5.0
4 years ago It was such a pleasure working with Floors for Living. From the moment I started working with Sam, I knew I was working with a professional. He made promises and delivered on every one of them. My house looks like a new home. I could not be happier!!!! Not to mention the fantastic crew who showed up every day, worked so hard and left my home looking good..... very respectable establishment
4 years ago Thanks so much for your business and review. We all appreciate the opportunity do assist you. Sincerely, Kurt
5.0
4 years ago Floors for Living on Barker Cypress: Fantastic. Excellent selection of products, outstanding staff--very professional, all the way from sales (Bryan) to the installers who did a great job. I highly recommend them.
4 years ago Thank you for your business and review. Enjoy your new floor. Kurt
1.0
4 years ago The installers stole my jewelry and the company will not do ANYTHING about it. BEWARE -
5.0
4 years ago Christian at Floor for Living did a fantastic job. We changed the carpet in four bedrooms, the game room and added wood floors in the master. I found the wood floor, on the internet, and Christian had it the next day. It was a perfect match. Without his prompt service, this would have taken longer and would have been painful!! The wood was installed first and the installers did a awesome job. They arrived on time each day, cleaned up and were very polite. The floors look wonderful. The carpet installers did a awesome job too. They also arrived on time, cleaned up and were polite. In fact, they finished everything in one day and it looks super! If you live in the surrounding area of Humble and need floors, this is the place to go. Contact Christian, he won't do you wrong!!!
4 years ago Christian and I thank you for your business and review. We all appreciate the opportunity to get you taken care of. Sincerely, Kurt
5.0
4 years ago I could not be more happy with my experience with Jerad at Floors for Living! I kept waiting for something to come up or go wrong, but it never did. It's so common to have 'surprises' when doing big jobs with your home. There were not only no 'surprises' - Jerad went above and beyond to make sure that we knew exactly what to expect and over prepared us (in a good way!) for everything. It was so seamless from the moment we spoke with him for the first time on the phone all the way through final walk through. The installers were absolutely INCREDIBLE. Genuinely, it was a dream experience, and this was a BIG job. Over 2100 square feet of hardwood flooring. We could not be happier with every aspect of our experience and will definitely use Floor for Living for every flooring need from now on.
4 years ago Jerad and I thank you for your business and review. Every one at Floors for Living appeciates the opportunity to assist you with your project. It is nice when you notice our efforts. Thanks again. Sincerely, Kurt
5.0
4 years ago M. Bailey Had never had any work done by Floors for Living, was a bit hesitant since we were doing the entire house and wanted to get a company that would do a great job. Visited the Pearland store and Joel *. helped me, he was very helpful as well as very professional. He and his crew did everything to make sure I was happy. They came in and removed all my existing floors and reinstalled tile. I had them also install new baseboard, it all looks awesome. They did a great job! I would truly use them again! Thank you for your great service!
4 years ago Thank you for your buiness. Don'g forget to use the free cleaner to take care of your floors. We all appreciate you.
5.0
4 years ago Kassim is a great sales rep that really cares about making sure that his customer is satisfied. I had him install hardwood floors in my daughter's room. We are very happy with the outcome. We will be doing the rest of the house as budget permits and will definitely be using Kassim and Floor For Living Katy.
4 years ago Thank you for your business. We look forward to helping you in the future.
5.0
4 years ago Floors for Living I’ll start by saying: I expect people to do the quality of work that I would do myself. I expect perfection, or as close to it as possible. It’s ok if you are raising your eye brow at this, as you’re starting to read. But you wouldn’t be seeking out a business review if you weren’t looking for a reliable place to complete work. A place that does the work correctly from the first try, the people who show up when they said they would and on time, who do what they promised. Floors for Living Memorial and its store manager Jordan have now met and exceeded my expectations twice. We moved to Houston a year ago and didn’t know who to turn to for new carpet. We hired Floors For Living to do our upstairs and they did an exceptional job. This summer, we were ready to gut the first floor flooring and replace the tile in upstairs bathrooms. We also decided it was time to update the kitchen counter to match the new flooring. We went back to Floors for Living in Memorial and Jordan. As someone who is not easily impressed and generally skeptical, the quality of work this crew did is bar none. (I’ve done tile in two other houses, I know.) Every space they touched, the living rooms, the kitchen, the bathrooms – the work is just stunning. The crew worked incredibly long hours to get things done correctly. If I showed you the trim they put around my wooden stairs, you would not believe how good it looks. It’s an exact match to what I had! We tore out wood floor in parts of the house and old ugly tile in other places. We laid wood-looking tile everywhere. It is gorgeous. This is a different house. The kitchen counter crew was meticulous as well. It took two days to do the job, because it had to be done right. Every seam is perfection. By some miracle, they didn’t damage the existing backsplash. I got to keep the work that was already done before them. Take all this into consideration when choosing your next construction/remodeling partner.
4 years ago Thank you for your continued business. Jordon and all of my people work hard to take care of customers. It is great when it is noticed. Thanks again. Kurt
5.0
4 years ago Excellent installers ,and first class service!
4.0
4 years ago Helpful staff. Was there for order pick up yrsterday
last month Thank you
last month
5.0
4 years ago A few weeks ago we needed just over 600 square feet of tile flooring removed and laminate flooring installed. As in the past, we went to Floors for Living in Sugar Land and spoke to Roland Lejeune. We have used Floors for Living in Sugar Land and Roland Lejeune in several past projects. Roland was very helpful, professional and assisted us through the finance process. The whole process was fast, friendly, and was a pleasure working with Roland Lejeune. On June 3, 2019, Floors for Living contractor arrived on time and started the work. He was informative, quick, and punctual. They remove the tile and installed the laminate flooring. They were polite, fast, and did any excellent job. The experience was exceptional and in the future if we have any additional flooring, counter-tops, or shower remodeling to do we will call Floors for Living in Sugar Land and Roland Lejeune. We highly recommend them.
5.0
4 years ago Excellent on time service.
5.0
4 years ago The wood floors work were executed very well and on time..Rowland is an excellent sales person and worked very well with me to exceed my expectations all the time.This is my third time of using Floor for Living just because of Rowland's attitude and professionalism.He makes sure the job is perfectly done and on time and addresses any concerns in a timely manner. Rowland is a 5 star employee and would very much like the organisation to recognize him as such..
5.0
4 years ago Beautiful work, done quickly. Their installers were helpful, listened to suggestions and cleaned up after themselves. The staff at the Meyerlandf office worked beyond expected to be helpful. I could have gotten the work done for several thousands less. Glad I did not.
5.0
4 years ago Our floors are absolutely beautiful and we love them!!
5.0
4 years ago Dana from the Sugar Land office was AMAZING. She listened to what we were planning for our floor replacement and ideas we had. She assisted us with picking the perfect color in tile and wood flooring. The layout design she suggested was Perfect. The two crews we had for installations were very professional, extra careful, and courteous. The Pre and Post clean up was unexpected but truly appreciated. We requested both teams on the second stage install. I would definitely recommend Dana Hoover at the Sugar Land store.
5.0
4 years ago Shawn in Pearland is very knowledgeable and extremely helpful in our carpet purchase recently. The install crew was also very professional and did an outstanding job with our install. I highly recommend FFL for your flooring needs!
5.0
4 years ago We went to the Sugar Land Floors For Living location and worked with Dana Hoover. It was a great experience and we love our new floors!
5.0
4 years ago Floors for Living, Sugarland Store and experienced Sales Representative, Roland LeJeune was able to provide a solution to all of our needs. His professionalism, knowledge, and expertise in hardwood flooring/brand (Boca Aztec Tan) made it a beautiful and smooth transition. We were able to count on Roland LeJeune for quick responses to any and all of our questions that arose. We are also happy with the installers that were on the job and the professional manner in which they conducted themselves in our home. Based on our experience, we would recommend Floors for Living, Sugarland Store and most importantly, Sales Representative, Roland LeJeune for all of your flooring needs.
5.0
5 years ago Thanks to Matt and Jose for a great job
5.0
5 years ago Roland at Floors for Living in Sugar Land gave us excellent service.
5.0
5 years ago Tommy was very knowledgeable and compared to other floor stores their warranty was better. Installers arrived on time and completed the work quickly. We are very pleased with the quality of the product and the service we received.
5.0
5 years ago Looks great on the wall. Thanks
5.0
5 years ago This customer did not leave a comment.
last month Thanks Cindy
last month
5.0
5 years ago A great experience. Knowledgable in all aspects of the product and installation.
5.0
5 years ago We purchased new flooring from Floors for Living Meyerland Store, the senior sales representative Keith Hall was fantastic in guiding us through the selection process and clarifying the difference between the differing levels of composite flooring. The fitting team were fantastic, on time and finished the job well ahead of schedule. First class job from the entire team and thanks to Keith for constantly checking on progress. First class service and highly recommend the team
5.0
5 years ago Love my carpet.
5.0
5 years ago Floors for Living is a great company. Joshua at the Atascocita location was very knowledgeable of the products sold. The floors were installed as scheduled. Installers were great. We would highly recommend Floors for Living.
5.0
5 years ago Very pleased with the quality of our flooring
5.0
5 years ago Very thorough customer service, best in the business! Great prices and financing too. The installers did an amazing job. I'm extremely happy with my floors. Jordan helped me find the right floor and treated us well.
5.0
5 years ago All reps were great
5.0
5 years ago I would recommend anyone to go see Jody at Kuykendahl Store. My wife and me were quite happy with our installation of Carpet, Tile and Vinyl in our restroom. We were serviced well. Great experience folks.
5.0
5 years ago Very happy with Shaw carpet and laminate products I purchased. Roland Lejeune was very knowledgeable and helpful with assisting with my purchases. Installation of both carpet and laminate flooring was excellent.
5.0
5 years ago I went into Floors for Living Kuykendahl looking for New carpet for my living room and hallway. I would encourage any one to go there and ask for Mr. Jody. He helped me find the right choice, and the installation guys were smooth and quick. Quality work folks Go see Jody @ kuykendahl Floors For Living if you want a great floor with great experience. My Name is Deborah Reese 856-418-8767
5.0
5 years ago I have had excellent experiences with Floors for Living! I remember 3 years ago, when I selected the tile that looks like dark wood, the salesman explained the QUALITY of the grout and other supplies they would use. I simply nodded unaware of the critical importance of that. I also remember when he came by to inspect the quality of work for our new floor, he chuckled,"nice thing about this- you ever flood-you can just hose the tile -no problem". Now, 3 years later, our home flooded. The tile is beautiful! I have heard neighbors have all kinds of trouble with their recently installed floors. Our downstairs is LIVING PROOF of why you SHOULD use Floors For Living~ A. Armstrong
4.0
5 years ago they came in about 9.45 am finish up at 5.00 pm, did a great job the floors look great, will tell everyone on their great job and work
5.0
5 years ago Jared convinced me to go with a calm non-design carpet for my upstairs as we are getting ready to put our house on the market. Now that the carpet has been installed, I can see why his advice was a smart choice for us. The carpet looks great and feels wonderful underfoot with the medium grade padding! The installers were punctual and did all the moving of furniture even put everything back in the correct place after they finished the job. I will use Floors for Living on Louetta again if I need carpet. Jared, you have my business!
4.0
5 years ago I had a little issue with the salesperson since he changed stores. The store manager was able to step in and resolve the problem to my satisfaction.
4.0
5 years ago From the outset, I want it to be clear that this review Floors for Living in Sugar Land, TX is from the perspective of an obsessive perfectionist who concentrates on the smallest detail. When I decided to FINALLY replace our 27 year old linoleum kitchen floor with porcelain tile, I began reviewing newspaper advertisements and angieslist.com in order to choose the best option for the task. Based upon my research, I chose to work with Roland Lejeune at the Floors for Living location at 3709 Highway 6 South, Sugar Land, TX 77478. I found Roland to be very professional, knowledgeable, helpful, honest, sincere, and accommodating. He answered all my questions and was very patient in all aspects of our interactions. He went out of his way to ensure that the project would be completed within the short timeframe I had specified (which it was, with plenty of time to spare). Roland estimated that it would take anywhere from 3 to 5 days to complete the project. I would rate Roland Lejeune as an excellent professional to work with. Two tile installers arrived at our home early in the morning on 03/06/2018, as expected. One spoke and understood English. As Roland had suggested, I had purchased a large roll (9’ x 400’) Painter’s Plastic and a roll of ScotchBlue Painter’s tape in order to have the installers cover our kitchen cabinets and appliances, as well as the doorways and wall openings, to prevent the fine dust generated from tearing out the old linoleum from getting all over everything in our kitchen and throughout our house. The experienced installer indicated that Roland was incorrect and that there would be very little dust, so there was no need to cover anything, so he didn’t. I also mentioned about the project taking 3-4 days, and he told me that they would be done in 1.5 to 2 days. He tried to assure me that he had been doing this type of work for 10 years and that he knew what he was doing better than the salesman. As they got going, they seemed like they knew what they were doing and seemed very professional. During the first day, they tore out and removed the old linoleum and laid out the new porcelain tile. I could see that there was indeed a layer of fine white dust all over everything and linoleum chips and debris on our kitchen cabinets, appliances, and carpeting at the two entryways into our kitchen. The installer said he would take care of it when they finished. When they left, they said they would come back early the next morning and complete the project by noon. The next day, as promised, the workers arrived early in the morning, except it was only one guy from the day before (the one who did not speak English) and 3 other men who did not speak English (Roland said there would always be at least one guy who spoke English). They worked quickly and efficiently and did a pretty nice job overall. One of the men handed me a paper, which I guessed I was supposed to sign, which I did. There were things I wanted to discuss with them, but no one spoke English, so they left. I just figured to myself that I would address any matters that concerned me with Floors for Living after the fact. In summary, Roland Lejeune was great – very professional, helpful, and easy to work with. The installers overall did a pretty good job. The porcelain tile in the kitchen looks very nice. They did everything very quickly – maybe too quickly. I am quite upset that they did not cover our kitchen cabinets and appliances, as well as the doorways and wall openings, to prevent the fine dust generated from tearing out the old linoleum from getting all over everything in our kitchen and throughout our house. I am also upset that they did not clean the dust and debris better when they finished as the English speaker had promised the first day (he was not there the second day to fulfill his promise). They also chipped off a piece of the left door frame molding near the floor when they removed our utility room doors (a two-sided French-style folding doors arrangement), which only upsets me because they didn’t say anything, letting me find out on my own. I also discovered that they mis-hung the left folding door as it is now quite wobbly and falls easily out of its track. Concerning the moulding that was placed around the outer edge of the flooring once it was completed, it was not cut, fitted together, and nailed in an even and attractive manner. I also found out about 5 hours after they left in a hurry that they had left the outside faucet to the hose on, which would not be a problem except the faucet leaks. All in all, based upon Roland and the actual kitchen tile flooring that we have now, I would probably utilize the services of Floors for Living again. I would also recommend their services to a friend. I would just try to be much more diligent in having the installers be less in a hurry to finish and more careful in doing their tasks the right way.
5.0
5 years ago Very happy with our experience with floors for living, sales people and installers.
2.0
5 years ago Damages incurred during the flooring and I was never compensated for those damages.
5.0
5 years ago Our salesman and installation crew were all personable and professional.
5.0
5 years ago Wood could not be matched by floors for living
5.0
5 years ago I love that you offer larger samples than others that allow a better visual of the products.
5.0
5 years ago Great job salesman Roland in Sugarland and the installers Thanks
5.0
5 years ago Great job with the salesman and installers Thanks
5.0
5 years ago Very happy from purchase to installation,
5.0
5 years ago This customer did not leave a comment.
last month Thank you we appreciate it
last month
5.0
5 years ago The installers did a good job. They were postponed a day due to vehicle issues and some of their crew not available but I was pleased with what they did.
5.0
5 years ago Cannot praise this team enough for their assistance in design and installation. They are top notch.
5.0
5 years ago I enjoyed working with your sales associate Todd Zachary @ the Sugarland location. He was very informative re: the product & answered any questions that I had. He was very patient with me. He made himself available when I needed him. Very approachable & friendly. Thanks, Todd!
5.0
5 years ago Todd Zachary was a delight to work with. He was very knowledgeable of the product and was not a hard sell like I experienced elsewhere. Todd allowed me time to select my flooring and never rushed me. He answered the questions I had and I left feeling confident that I had made the right choice in flooring and company. The installers were awesome (Jesus and Jose, I think) Anyway, they were thoughtful, considerate and did not waste time. My overall experience at Floors for Living was great!
5.0
6 years ago Keith Hall was very helpful. The install crew was double booked which led to some issues with arriving at the specified time. Overall great quality work.
5.0
6 years ago Had a great experience withe the sales rep, Keith Hall and the Installation crew. They came in worked hard, were professional and did a fantastic job.
5.0
6 years ago Great job
5.0
6 years ago Great service from Keith Hall!
5.0
6 years ago I can't suggest one thing that could have been done better by this company. I was very pleased and will return to Floors for Living for all my future flooring needs.
5.0