BLACK HILLS FLOORING
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Great group, Jon found me some great flooring for my house and gave me a heck of a deal on it. Can’t wait to get started!
Initially the service at BH Flooring was fine and pretty normal compared to other flooring retailers I have worked with in the recent past. I was however, quite surprised that the rep didn't call to check how their 3rd party installation went once it was complete. A couple months later I needed to purchase additional transition for doorways and found out that I had paid for 3x's more transition than what was used in my house, and the installer took the left overs. When I asked the person in the store why I had to pay for it again, he had no answer and said that he would have the initial rep I worked with call me. He never did. I spent thousands for the floor and expected better service and consideration.
4 years ago
Possibly the worst customer service and follow-up of any business I have ever worked with. Under any circumstances steer clear of these guys (and galls). Deposit paid, still waiting, and waiting and waiting... and no shows for appointments, add attitude.. and you have the worst business ever.