Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
3 months ago
Disappointed, I've been looking for a trustworthy quality flooring company for a project at our home in Lancaster. I called several weeks ago to confirm Boyles would serve Lancaster and setup an appointment for Friday March 24th at 10am. It takes me two hours to get to the home from my current location. I arrived early and waited, 10:00 came and went and no one showed. I called the office shortly after 10 to verify someone was on their way and was told I'd receive a call back, waited at the home with the couple currently renting it until 11:00 with no call. Attempted to call the office multiple times and received no response... Truly a shame. 2700sqft home and we already know the materials we want to use. Would have been an easy job if priced competitively...
4 months ago
I have worked with Jennifer for over a decade. She has help me with a lot of projects. She's easy going and has great taste. The pricing is comparative to other stores that don't even have an in house interior designer. Thanks Jen!
6 months ago
I have lost track of the number of projects Boyles has done for us over the last 25 years but this most recent project was just as outstanding as the very first carpet they did for me in 1992. I changed my date of install three times but Jackie was accommodating and the installers still arrived with a smile. On a second recent projects it was Don from Boyles who contacted me to say the installers were not happy with the product that was shipped and THEY were sending it back for replacement. I could go on and on but I wil save it for later as I have 2 more projects coming up! Thank
7 months ago
10 months ago
We had the flooring replaced on our first floor, which included removing about 300 SF of glued down tile and the rest was carpeting. The crew arrived on a Monday and took a day and a half to remove the tile. Gary's crew was excellent. They worked as though they were working on their own house. At the end of the day they vacuumed up and cleared out all the debris. By that Thursday the floors were complete, furniture all back in place including installing all new base boards, felt pads on the feet of all of the furniture. The flooring looks beautiful and makes the house seem larger. We couldn't be happier with the results. Our neighbors all are amazed at the look of our laminate flooring and all think that we installed wood floors. Great job Boyles Flooring.
Best prices, product, and service. Jen was so helpful with our strange product request of sport flooring for a small area in our home. She was super helpful helping me pick out a carpet insert for our great room. Their prices came in affordable and product came in a timely manner... No 6 to 8 week delivery. Their installers were also amazing. Eric installed our sports floor and swear to God, if he was a handy man, I would hire him for EVERYTHING in my house. Truly a great experience. Thank you. All of you!!!!!!
My husband and I are very pleased with our new carpeting from Boyles Flooring. We looked at many showrooms, read everything we could about carpeting before deciding to use Boyles Flooring. Gary and Michael were vey helpful in assisting us in our decision on what type of carpet would best fit our needs. We took home many samples before we finally chose our Shaw carpet. Michael gave us a fair estimate in February and Gary honored it even though we didn't decide to move forward on our project until April. Gary ordered our carpet and it was available right away. We had it installed the very next week. The next step was the installation process which we learned is one of the most important steps in getting a great carpet. Gary uses Certified Flooring to do his installations. Juan, Anselmo and their two helpers were very professional and hard working. Anselmo did a beautiful job on my stairway. Juan and his crew were so very patient while allowing me to take time to dust behind heavy furniture before they put it back. They even moved my very heavy queen sleeper downstairs for me. All in all the entire process went very smoothly and my husband and I can't say enough about how pleased we are with our beautiful new carpet. We definitely recommend using Boyles Flooring and will use them again in the future.
We got burned twice last year by questionable companies. We had to have our complete downstairs flooring re-covered by another company because Boyle's Flooring failed to stand by the original floor's warranty. The hardwood floor we purchased from Gary failed in less than 18 months. Gary agreed that the floor was bad. Rather than honoring his claim that his floors are warranted and his promise to work with us to get them redone, he shirked his responsibility in the end. He claims he didn't know that the company had sold out and that the flooring was no longer warranted. He promised to help, but eventually decided to just ignore us and then fob us off with an outrageous invoice. We ordered Max Windsor Flooring which is no longer warranted because the company sold out and is now Max Woods's floors operating in a different state. The former owner of Max Windsor just laughed in our face when we approached him about the warranty. How any of this is legal defies belief. The wood is still on the market. Max Woods's floors will not honor the warranty and neither will Boyle's flooring. We have almost $3,000 worth of orange-green floor that was once a beautiful white birch color because either the finish failed or as Gary put it, the wood is bad. He claims he told the rep to get all of his stuff out of his store, but sure enough he still works with him. And for all anyone knows, still sells the Max Windsor floor. Boyle's license is currently under suspension, so one wonders what sort of business ethic is really going on behind the scenes. Gary comes across as an all-around nice guy, willing to work with you and go the extra mile, so we are really shocked that things ended so badly. As a respected business owner, Boyle should have stood by the flooring regardless.
Michael, you didn't do everything you could to work with us because the issue still exists. It is not possible for direct sunlight to come through north-facing windows. There is a massive overhang off the main window which diffuses any indirect light. The back door faces west and there is a line of 15 ft trees along the side wall, six feet from the house. There are two further ways to look at this. First, the wood 'went bad' as your dad put it. It "went bad" in less than 18 months. Were we to grant that our north-facing windows were to blame, I'd still have to argue that a reputable flooring company would have warned us ahead of time. They would have said, by the way, natural light, no matter how diffused or indirect, will turn your floors orange-green in just a few months, so do you really want to spend $3,000? It's rather unethical to sell wood flooring without some sort of disclaimer if this is the norm, as you are suggesting. But of course if you did that, no one would buy engineered flooring. The fact is, properly manufactured flooring would not have done this regardless of any natural light, at least not in 18 months. Were we to grant that the light affected the floors it would be under the condition of a faulty floor finish, since the finish is supposed to have some sort of fade resistance, right? But the floors didn't fade or bleach, they "went bad". They look as if they weren't properly cured, and/or have a cheap, or watered down finish on them. This is what "went bad" looks like. Were we to grant that the natural light ruined our floors in just a few months, we would have to deny that the same flooring in the dark hallway, and the windowless bathroom had also 'gone bad'. The bad floor in the hallway and bathroom was verified by the rep and by your father. Your father agreed that the floor was bad and said he would make amends to us and file his own claim against the company since he was unaware that he was selling unwarranted wood. This the fault of the rep. Apparently when he tried to initiate this, if he did, he came to the conclusion that he didn't have a leg to stand on either. And something to think about here, Michael, is that the warranty is a 25 year warranty. Even if I'm out of luck with the revolting color, what am I supposed to do if something else goes wrong, like buckling or cracking, as other people have complained? Second, as far as the rep, the rep is not an inspector. So, no proper inspection was ever initiated. The rep represents the company's wood to retailers and gets them to stock the wood. This guy is not a wood specialist. But it doesn't take a wood specialist to see that the wood had 'gone bad'. We have many pictures to show exactly how bad the wood is. Apparently, your rep did an inspection of which he's not qualified to do and made a ridiculous determination without our knowledge. You think this gives you the right to blame our windows and shirk responsibility. But as I have shown, the windows make no difference. In speaking with Max Woods, and requesting a formal inspection, we were told that there would be no inspection because they did not have a responsibility for the warranty. So the 'inspection' you are referring to went on in the minds of the rep and Gary and has absolutely no value. Gary told us he would get an inspector, and then told us later that the inspector he brought along was not actually an inspector. In other words, the rep had no authority. He then informed us that the rep had just told him on the way in to do the inspection that the company had sold out. You're right there. But the company changed hands in March 2014. This is when the warranty ceased. You were still selling the wood in June 2015 when Gary and the rep came to 'inspect'. It appears that the rep was peddling a fraudulent product to you, as I said before. So again, why should the end-consumer, the one who paid for this, be responsible for the negligence of those who received his money--Gary, and indirectly his rep? As a store, reducing your liability to nothing more than installation problems is frightening. What you are saying is that you don't stand behind the wood itself. Why would you sell stuff you don't stand behind? You could safely stand behind the product if the company and product were reputable. But they weren't. They were cheap and selling cheap products allows you lots of ways to give the impression of being a good company because your prices seem really reasonable. But you forgot to check your sources and make sure that the product you were selling was legitimate. Regardless of whether you see yourselves as the victims in this as well, you and the rep are ultimately responsible for selling a bogus product. It's your responsibility to know what you are selling.
Mr. Turner thank you for the feedback. I am sorry that you are not happy with the flooring that you bought through us. We did everything we could to work with you and get the problem solved. We both found out at the same time that Max Windsor sold and was now called Max Wood and that the new owner would not warranty claims or orders from the old business Max Windsor. Our rep still went out to your house and put a claim in to help out anyway he could. When the claim came back that the wood failed because of no window treatment and that the wood changed colors because of all the natural sunlight that was coming through your windows and backdoor because of lack of window treatment. As a store we can only warranty what we do and that is anything install related and we warranty our work for 2 years, the manufacturer of the material is the only company that can warranty the product since they are the ones that produce it. We at Boyles Flooring did take out all Max Windsor/Max Wood Product and no longer have an account with them because how they handled your claim. We felt just like you did that since Max Wood sold the same material that they should warranty past orders as well. Regarding Boyles Flooring License being suspended there was a mistake on the paper work so it was under review we fixed the mistake and our license is 100% Active. Thank You Boyles Flooring
3 years ago
I am so impressed with Boyles Flooring. I was looking for a specific type of Shaw carpeting and Gary and Michael were so incredibly helpful and I am so very pleased with the carpeting and the wonderful expert way it was installed. Their customer service and quality cannot be beat. They also have excellent financial terms for payment. Thanks again, Boyles!
3 years ago
3 years ago
Today, I stopped into the showroom and was pleasantly surprised by their great selection. Mike was very friendly and patient with an obvious vast amount of experience, which was very helpful. He came out to the house promptly and was efficient in measuring and explaining the details of what could be done for a quality installation. Now, we hope that his price is on target so that we can consider hiring them to do all of our flooring. Fingers crossed. I'll give more feedback later.
4 years ago
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Gary & his team did a wonderful remodel on our house. From the floors to the kitchen counter they did an awesome job!! We are so happy with the entire redo & will definitely use Gary again & highly recommend his company!!!
4 years ago
Boyles Flooring Inc
Boyles Flooring is a family owned and operated business located in the Santa Clarita Valley. Our 3 generations in the flooring business let us help you make your vision of your perfect dream home come true. We are more than just another…