ANDY'S 5 STAR FLOORING

4.6
|
68 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
5 Star Flooring 17510 Bothell Way NE, Bothell, WA 98011-1908 425-485-5481 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.6
|
68 Reviews

Reviews


5.0
last month I deliver flooring materials to them 3 times per week. A great bunch of guys! a couple of the senior sales guys literally have Decades of experience. They really know their stuff! 😁
5.0
last month Andy's installed a natural, wool berber carpet with hypo-allergenic felt pad and I couldn't be more pleased with the results. The product is much better quality than my old synthetic carpet and I now wake up with no congestion and coughing. They used a low VOC glue so there were no strong odors after installation. I had several quotes by different vendors and all the pricing was similar with minor differences in labor and materials. Like most contractors in Seattle, they are busy and I had to follow up a lot on delivery and installation. However, they made sure that I was taken care of and the carpet was expertly installed. I am jumping with joy on my new carpet!
5.0
2 months ago Professional an reliable. It was an easy process picking out the style we wanted and setting up the installation. Everyone was friendly, helpful, and had excellent attention to detail. Very pleased with our flooring! Would recommend to a friend and use again for other rooms in our house.
5.0
3 months ago Company did an awesome job installing new Brazilian Cumaru flooring. They also treated the base board with borate to make sure critters that could embed themselves under the floor, meet their demise. Overall happy with the end product.
3.0
3 months ago This customer did not leave a comment.
5.0
3 months ago We just had a carpet installed that we purchased from Andy's. A three person installation crew showed up around 9am. They quickly removed the existing carpet. We had purchased a new pad but once I saw that the old pad was still in great condition, I selected to keep the existing pad. They finished up quickly and cleaned up well.
2.0
4 months ago The carpet was exactly what i was looking for but their timing for getting the job completed was very poor. If there is one thing i hate about doing business with people is being put off when they say they will do the job. Not being on time. Not showing up when they said they would. Different installers who are bothered because they had to leave their current job to come do my job. They damaged a vent and it took like 3 weeks to get a call back and discuss it before i would pay the balance. Very poor scheduling with this business.
4 months ago I would like to apologize for any difficulties you had with our responsiveness and any panic we caused by being so close to your deadline. When your carpet arrived there was damage to the roll which put the final stage right down to the wire and I know how tense that can feel. We feel it here too because the last thing we want to do is miss deadlines or install substandard material. We are usually quite good at meeting deadlines but this was quite a challenge. When the additional piece of carpet arrived we dropped everything and headed to Kent to intercept it while the installer was already working in your house. We ran it out to your house just in the nick of time to get it in on the deadline. Later when you called unhappy with the carpet seam we immediately called the lead installer from another job to meet your deadline of 1:30 that same day to fix the seam. I have been working with him since the early 90's and he is fantastic at after sale service. I'm sorry if he was unhappy about having to leave his crew to come trim your seam but I'm thrilled that he was willing to do it. You certainly helped everyone's mood when you said he was a magician. Thank you, Andy
5.0
4 months ago There pricing is very competitive and the transaction was professional. The install crew exceeded normal expectations. Definitely would use again.
4 months ago Thank you Judith, it was our pleasure. We are working hard to earn 5 stars from all our customers. That's the reason for our name, it's there to remind us of our only acceptable level of service. Thank you for your kind words, Andy
1.0
5 months ago I like the products they have, but the customer services experience with Mike was horrible. I ordered 700 sq/ft of flooring and padding over the phone with Mike (6/11/2018) and paid for a express delivery fee, expected everything to be delivered on a promised date. However, the flooring was arrived on time, but padding was missing. I called Mike, his attitude on the phone was terrible. He first told me that the padding should be picked up separately in store, in a bad attitude of telling me that "I should have known". I explained to him that there was no way that I was told the padding was picked up separately. The invoice that he e-mailed to me, clearly written both of flooring & padding were expected to be delivered together. Then he without saying sorry, told me that he would deliver "in person" the next day. Next day around 3pm, I called Mike again to check in with him about the time that he was supposed to deliver, my contractor was waiting. He picked up the phone, in a bad attitude again, asked me "oh, do you still want me to deliver or you can pick it up in store?". WOW, I couldn't believe he could ask me that - I reminded him that he promised to deliver the padding today, then he asked me where I live, once I told him my address, he replied: " horrible, it will be so traffic if I go there after work". He made me feel like it is my fault to make him drive all the way........ Mike, you are unbelievable. Toward the end, we settled to have him deliver the padding to my contractor's address instead, which is closer to the store...... because of Mike, my contractor has to wait an extra day to start working on the floor, but it doesn't even matter, what made me so upset is the way he deal with his mistakes, treating his customers like if it is their fault. Most of all, why do I have to pay for a higher rate of delivery fee but ended up not able to start the work early?! I never expect such a bad experience working with Mike, because my friend recommended Andy's 5 stars to me. Andy's products might be 5 stars, but his staff's services certainly not. I am sure other salesman there would be much better than Mike. I guess it's my bad luck dealing with a bad salesperson.
4 months ago I'm sorry that Mike wasn't responsive to you. We try really hard to follow trough on all of our commitments. I'm not happy that you were treated poorly and would like to apologize if he made you feel like he was blaming you. This is totally unacceptable to me and the rest of the crew here. Please accept my apology for his rude behavior and know that it has been dealt with in the hope that it never happen again. Please forgive us, Andy
3.0
5 months ago I like the products they have, but the customer services experience with Mike was horrible. I ordered 700 sq/ft of flooring and padding over the phone with Mike (6/11/2018) and paid for a express delivery fee, expected everything to be delivered on a promised date. However, the flooring was arrived on time, but padding was missing. I called Mike, his attitude on the phone was terrible. He first told me that the padding should be picked up separately in store, in a bad attitude of telling me that "I should have known". I explained to him that there was no way that I was told the padding was picked up separately. The invoice that he e-mailed to me, clearly written both of flooring & padding were expected to be delivered together. Then he without saying sorry, told me that he would deliver "in person" the next day.Next day around 3pm, I called Mike again to check in with him about the time that he was supposed to deliver, my contractor was waiting. He picked up the phone, in a bad attitude again, asked me "oh, do you still want me to deliver or you can pick it up in store?". WOW, I couldn't believe he could ask me that - I reminded him that he promised to deliver the padding today, then he asked me where I live, once I told him my address, he replied: " horrible, it will be so traffic if I go there after work". He made me feel like it is my fault to make him drive all the way........ Mike, you are unbelievable. Toward the end, we settled to have him deliver the padding to my contractor's address instead, which is closer to the store...... because of Mike, my contractor has to wait an extra day to start working on the floor, but it doesn't even matter, what made me so upset is the way he deal with his mistakes, treating his customers like if it is their fault. Most of all, why do I have to pay for a higher rate of delivery fee but ended up not able to start the work early?!I never expect such a bad experience working with Mike, because my friend recommended Andy's 5 stars to me. Andy's products might be 5 stars, but his staff's services certainly not. I am sure other salesman there would be much better than Mike. I guess it's my bad luck dealing with Mike.
5.0
5 months ago Lots of flooring yo choose from and very fair prices. Dave and Jamie are friendly and easy to work with. Definitely recommended!
5.0
7 months ago Great place, good selection, friendly dly and helpful team, well priced.
3.0
7 months ago Decent guys but poor customer service and pricey. There's a bad gap on the stairs I noticed shortly after they left. I asked a few times for them to come back and fix it. They said they would but no one ever came. They're very hard to get a hold of which makes it harder. We had some damage to a small part of the carpet (2 sq inches maybe) and they recommended an independent contractor to come fix it. Not very helpful or appreciated.
5.0
10 months ago What can I say? the measure Eric was polite and accurate, the installers were professional and efficient and Andy's 5 Star Flooring prices seemed reasonable. We replaced floor cover throughout our entire house including bedrooms. What a positive difference Thanks Andy's 5 Star Flooring for making our floor covering makeover a positive experience.
5.0
10 months ago My wife and I hired Andy's 5 Star Flooring to replace the hardwood and carpet when we moved to the new house. Mike was the salesman, he communicated well and provided tons of personalized options for us. His team did an excellent job in the execution. We love the work! Highly recommended!
5.0
10 months ago From walking into the store to new floor was under one week. While on site his workers were quick and professional.
5.0
last year This customer did not leave a comment.
5.0
last year Good and cheap floors
last year Thank you for your confidence.
5.0
last year Just about one year ago in August 2016, Andy's 5 Star Flooring replaced almost all of the flooring in a recently purchased home. Unfortunately, an old water he...
5.0
last year These guys are just great! I shopped around, they beat Costco and other locations.Eric came out and measured and helped me pick a pet friendly carpet and pad. My carpet is beautiful and the guys who installed were super friendly and kind. They even patiently waited for me to come back and let my dogs out. I would use them again in a heartbeat.
1.0
last year Well my wife and I went to their showroom and bought $10,000 worth of carpet and installation. At the time we told Mike that we needed the furniture moved and paid extra for it. The installers showed up and did nothing but complained about moving furniture even though it was on the invoice? The installers used our bathroom and left urine all over the toilet seat as if it were done on purpose. They also left a mess. Blocked our total driveway completely with carpet new and old during the job. It also turned out that either they were short carpet to finish the job or it was misplaced, not sure as we got two different excuses. They didn't move the furniture back where it was, put the floor electrical covers on sideways. Many issues. When we complained Mike came back with the installers and my wife felt as though he pushed aside any issue or complaint that she had, no empathy. At one time Mike said that because of the issues he would put the extra carpet we had in a 2ft x 2ft coat closet we have. That never got done. We are typically not the complaining type but this really made her feel uncomfortable. I would not recommend this company at all! Very poor service. We are disappointed.
last year I'm sorry that we let you down. Please let me know if there is anything I can do for you to make this right. I don't have much tolerance for whining in a customers home or making a mess and will be looking very closely at the details leading to your dis-satisfaction. I have just returned from a family vacation so I'll need to catch up but just before leaving recall Mike being embarrassed about missing one of the cuts adding up your job. Come to find out there was a small piece that was to go with your job that was delivered separately and was missed as the job was loaded. Mike ordered the missing piece immediately so now we have some extra carpet that matches yours. If you would like I will bring you the extra piece as it might have more use to you than as a random remnant that would sell for pennies on the dollar. It's 240 s/f 12ft x 20ft 1". I hope that in the end you have a beautiful new carpet and that the other crews there were doing a great job for you. Please let me know if you would like that extra carpet that Mike ordered before finding the delivery error so I don't sell it as a remnant. I look forward to resolving this so we can all be happy with the final results. Thanks, Andy
1.0
last year Mike Bean came to take the measurements to give us an estimate about a month ago, I'm still waiting for the information. Floor specialists should know that coming into people's houses would require for them to be polite enough to take their shoes off. He didn't even ask, but went ahead with his shoes on to the stairs and second floor. Rude! If this is the way their conduct their business, I will put my money elsewhere!
last year I,m so sorry that Mike was rude in your home. I would never be okay with any level of disrespect to my customers. Please understand that Mike seems to have taken on more estimates than he should have and I'm working with him to level out his work load. I will be going over your situation with Mike as a teachable moment and if there is anything I can do for you don't hesitate to call. Andy 425-485-5481
5.0
last year We replaced all the carpets and bathroom floors in a rental house. We got a good deal as compared to carpet liquidators. The installation was top notch and they did it all in one day. Hauled away the old carpet too. The floors look great and we're very pleased. Definitely recommend Andy's 5 Star Flooring.
last year Thanks for your kind words. We work very hard to be the best place for flooring. I always appreciate nice reviews. I 'm glad we lived up to your time table and expectations. Thanks, Andy
5.0
last year We just got our carpet replaced by Andy's 5 Star Flooring after a few years of living with the old carpet that was in our house when we bought it. I wish we had done it right away instead of waiting! The difference is amazing - it completely transforms the look and feel. Eric was incredibly helpful with choosing the correct carpet for our space. We had seen some carpet samples when browsing Home Depot that we liked, so he was able to bring a selection of carpet samples to our house that fell within a similar category. The carpet he showed us was a much higher quality that what we had seen at Home Depot, was basically the same price, and we were able to pick the perfect color swatch to go with the rest of our decor. It took less than two weeks from the point that we made our carpet decision for them to order the carpet and come install it. The guys who did the install were wonderful - on time, polite, precise, and did a great job. They moved all of our heavy furniture without a problem and even put it back exactly how it was originally. The carpet itself is beyond compare. It's the softest, plushest carpet I've ever felt and we can't get over how it feels as we walk on it. Getting rid of the old, tired carpet and replacing it with this was a great decision and makes the rooms feel brand new!
5.0
last year We hired Andy's 5 Star Flooring for both carpet and hardwood installation. We worked with Eric Britton, who was great and very patient with our project as we h...
5.0
last year We bought carpet and pad for our 1900 sq foot home in Bothell back in June and were blown away with the customer service and quality (carpet and installation). Pricing was also very competitive. We sold that home in December (many of the potential buyers commented on the high quality and feel of the carpet). We purchased a 3400 sq foot home and Andy's came back out and installed the exact same carpet and pad in our new home and we couldn't be more pleased. Just had family over and they all raved about how good the carpet looked and felt. Thanks, Andy's 5 star (and Eric, our salesman)!
5.0
last year We had a great experience with the team here and would definitely recommend them to our friends and family. We received a quote and 3 weeks later our floors are installed! We had laminate wood look floors installed and it has transformed our kitchen. Thank you for your hard work and great results!
5.0
2 years ago We LOVE our floors! We had a few issues along the road, but Dave was quick to fix situations as they came up. You could tell he was committed to keeping his customers happy. Our contractor loves our floors so much he wants to put them in his house! You won't be disappointed if you go with these guys!
2.0
2 years ago Update: considered Andy's flooring for installing high quality vinyl flooring in my house. Our first experience with them was good and things went smoothly. But this time they quoted us pretty high for the material and labor, and when we tried to negotiate Eric pretty much told us to go get it done elsewhere for cheaper. Very disappointed and will not consider doing business with them. We ended up getting the work done for much less than Andy's flooring was asking.
4 months ago I am sorry that our costs weren't low enough to earn your business on the second phase. I'm confident that we would have provided you with quality work if you had gone with us. I hope that the lower cost supplier was also a good quality store. There are times that our costs aren't the absolute lowest and there are times that we are the lowest cost but our goal is to always be fair and always stand behind our work. I hope you understand that Eric was bidding fairly based on our estimated costs to do the job correctly. Sometimes there is a difference of opinion regarding what it will take to complete an install. If all went well then we were wrong in our estimate and your choice was good, thank you for the opportunity to bid you job and sorry we didn't work together this time. I hope if you have another project you will include us again. Thanks, Andy
5.0
2 years ago We were very pleased with the entire process working with the team at Andy's 5 star flooring, from selecting our carpet to a smooth installation. Everything was completed on time with very friendly and professional installers, and we are enjoying the new carpet installed all throughout our home. I will definitely recommend Andy's to my friends and neighbors!
5.0
2 years ago Five stars. They are very prompt. Kudos to their work ethics. David was splendid, he was there at our house 8.00 am on a very rainy Saturday. And we visited their store too and again he was great in showing us various options. Unfortunately we could not proceed with them due to terrible time crunch and weekend was all we had to finalize (we had already lost couple of weeks due to poor turn around time by other carpet stores we visited before knowing Andy's). Also we had dual minds between different carpet brands / flooring options etc. Summary is that I would highly recommend this store to anyone for their services and prices are great.
last year Thank you for letting me know how hard David worked for you. It's always nice to know that my guys care as much as I do. Andy
5.0
2 years ago I have used Andy's 5 Star Flooring exclusively for almost a decade in our last two houses. They are top-notch from their excellent customer service, great recom...
5.0
2 years ago This company is fantastic- great variety of floor options to choose from at good prices, knowledgeable and friendly staff, professional installers- highly recommend!
1.0
2 years ago We had a sales rep from Andy's out to give us a bid. The sales guy was 45 mins late to the appointment to start off and did not call to let us know he was running behind until after the arrival time had come and gone. Once here we were told that a natural product for what we wanted to do was not available and we should go with an engineered product. We will did not want that. I said ok well, write us up a bid for the product anyway with installation labor. A week went by with no email or phone call with the bid. I sent and email and text asking for an update. Still nothing. I then sent the company a message on Yelp letting them know that we were disappointed and would appreciate someone touching base with us about the flooring project. That was a week ago and still no response. Sad that a company that has good reviews like this one dropped the ball so hard on us. I wasted a day of work to be home to meet with there sales rep. It's possible the job was just not one they wanted to do and if that was the case that's fine. Tell the client that. I would have simply moved on and left no review at all. Shame on Andy's for wasting my time.
2 years ago Shawn, I'm sorry that one of my guys let you down. If I wasn't out of town I probably would have caught your email about not having a bid yet and responded. I hope you found a great alternative to our poor showing and I assure you we've discussed this among our office and are making adjustments to make sure it won't happen again. I'm very disappointed that we weren't there for you and I hope you can forgive us. Better luck in your future dealings, Andy
5.0
2 years ago After 16 years living with painted floors I finally took the plunge and decided to install "real" floors. Working with the sales team at Andy's 5 Star Flooring...
5.0
2 years ago Great communication and an overall very positive experience!
last year Thank you for your kind words. Eric is very genuine and knowledgeable. Thank you for trusting us with your project. Andy
5.0
2 years ago My experience of purchasing carpet from this place recently had been great. Dave Trainor my sales person was knowledgeable and friendly and pricing was reasonable. Chris the installer came within the estimated time range promised and the carpet installation was really well, I couldn't tell where the seam was had I not seen him installing the carpet (my wife couldn't figure out where the seam was). Overall it's a great experience buying a carpet from here, will definitely come back in the future when i have needs for more carpeting. Pricing is slightly better than Home Depot but with the guaranteed good install quality!.
5.0
2 years ago The team at Andy's 5 star flooring was exceptional! They were very professional and helpful. I had talked to several reps at the store and they were all as friendly as could be. Eric, who did my measurements and estimate was extremely reasonable with the quoted price. I did shop around and found this place to be the most reasonable with out sacrificing quality. The installation went seamlessly. And I absolutely love the carpet! A job well done!
5.0
2 years ago Dave is very professional and accommodating, I have urgent need to get a quote to install new carpet. He came the same day and prepared the quote for me in prompt manner. He also shared a few important knowledge with me on getting best result. A good store with good professionalism is a place you want to shop.
5.0
2 years ago This customer did not leave a comment.
last year Thank you
5.0
2 years ago My partner wanted a new hardwood floor for the bedroom. We checked out several places and Andy's provided the best deal. The work was done efficiently, on time, and it looks great.
last year Thank you.
5.0
3 years ago Scott did a great job, amazing customer service and advice
last year Thank you. Scott is a true professional and I'm glad he is part of my team. Andy
5.0
3 years ago Andy's 5-Star is the BEST! I needed a job done quickly, as I had a sewer back-up at a rental property I manage (yuck!) Eric, the salesman, brought flooring samples of the product I wanted installed for me to look at, gave me a very reasonable bid, and we scheduled a day for them to come out. Easy peasy! Moving a washer and dryer, a dresser and a queen size bed was included in the price, and no other flooring company offered that. They did a fantastic job, cleaned up after themselves and I'm getting ready to give them a call to install some flooring at another rental property! Thanks, Andy's 5-Syar Flooring!
5.0
3 years ago I highly and strongly recommend Andy's 5 Star Flooring. My vinyl and laminate flooring looks absolutely stunning. The entire process was smooth and efficient, from when I first entered their showroom, through the estimator coming to my home, to the flooring delivery, to the installation. All were done on time and by true professionals. Dave Trainor, my salesperson and estimator, was very knowledgeable, personable, and communicative. I admire Keegan and his crew (Dave and Dave) who did the installation -- they were crackerjack and enjoyable to have in my home. Thank you Andy's 5 Star Flooring -- you definitely live up to your name.
5.0
3 years ago Couldn't have hoped for a better flooring company, from start to finish. Eric was terrific - came out for the estimate right on time, gave helpful suggestions, and later even met at the showroom so I could pick just the right flooring at a super price. He was able to schedule me in within a few days. Chris did a terrific job of laying out the flooring without having to cut any seams, was so professional and is a great, kind hearted guy. I'd recommend Andy's to anyone needing professional flooring. They're terrific!
5.0
3 years ago This company did everything they could to help me repair a damaged floor in my kitchen and dinning room. They responded quickly and arrived on time. They inspected the damaged and discussed ways to cut down the cost if possible. There were some very difficult areas to cover around the doors since this is an old house with very uneven floors and dimension. They made three try's in some very difficult areas around the doors to make sure everything looked good which amazed me. I highly recommend this company to any one redoing floors in the Seattle area.
5.0
3 years ago I hired Andrey's company to install hardwood floors and base boards. They arrived on time, assessed the job and began work right away. The crew worked very hard throughout the day without delay. They had the skill to trouble shoot and resolve minor issues that arose during the job and their attention to detail was second to none. I was very happy with the work they did and would hire them again without hesitation.
5.0
3 years ago I am as particular about floors and carpet as a person can get. I went to Andy's because I was referred by a respected co-worker. I could not be more delighted with the results. Absolutely top-notch...strong attention to detail, and high quality installation and product.
last year Thank you for the praise. It's always appreciated. Andy
5.0
3 years ago I worked with Scott at Seattle Style Flooring during a remodel of our Ballard home in August and September 2015. The carpet and pad he helped me select is beautiful and was priced competitively. His customer service was very thorough, and his responsiveness to questions and concerns was excellent. I recommend him to others and I will use him again if I have the chance.
last year Thank you so much, Scott always appreciates honest praise. Knowing your work is appreciated is the best part of what we do. Andy
5.0
3 years ago Great company to work with. Eric was great and he even beat my interior designer's prices. Super competitive pricing (I got 5 bids). Couldn't be happier with my new hardwoods or carpets
last year Thank you for the great review. Andy
5.0
3 years ago Great customer service and they did a great job on our vinyl flooring. Looks amazing and a great refresh to our home. We picked out our flooring and within a week a crew was out installing. It only took a few hours and they did a stellar job.
5.0
3 years ago Carpet install went smoothly, and the carpet looks great. Job was even done sooner than estimated!
5.0
3 years ago I am as particular about floors and carpet as a person can get. I went to Andy's because I was referred by a respected co-worker. I could not be more delighted with the results. Absolutely top-notch...strong attention to detail, and high quality installation and product.
3 years ago Thank you for your kind words. I hope we live up to your expectations for all of the people who come our way due to your praise. I have a gift for surrounding myself with good people who make me proud to show up every morning.
3 years ago If you have a photo of the finished project, we would love to see it!
5.0
3 years ago I needed carpet for our rental property quick! Eric had worked on our house a few years prior and we remembered what a great experience we had, so I called him. We arranged a time that worked for my schedule, which is great since I am a busy mom. Eric showed up with the samples and tools to measure my apartment, within the hour we knew which carpet and what the cost would be. I was so happy that he came to me and I didn't have to waste time going to a big box store to get this done. I would use this company again, no question!
5.0
3 years ago My husband and I recently worked with Dave at Andy's 5 Star flooring to carpet our home and we couldn't be happier! Dave Trainer was friendly and professional and helped us select the perfect carpet for our home remodel and at a fair price that beat competitors. Whenever we had questions or concerns, Dave was always on top of it and was reachable at all times; what great service. The carpet installers arrived on time and were professional and friendly as well. they did a fabulous job installing our carpets and remembered every detail I asked of them and then cleaned up after themselves perfectly; another great team of Keegan and Dave. We're so happy with Andy's 5 Star flooring that we're working with them to carpet another property. Great Job guys!
5.0
3 years ago VERY Friendly & professional service. Had laminate floors installed and they did a fabulous job! Thanks to Sergi and his crew! Their prices fit our budget perfectly!
5.0
3 years ago We visited the showroom of Seattle Style flooring in Ballard which is a sister company of 4 Star Flooring for our basement hardwood project. Scott was great at explaining the +s and -s of each type of flooring for a basement. We decided to go with the 10mm Laminate. During the measurement, Scott and the Installer pointed out limitations so I knew upfront on what it would look/feel like. Harry Completed the job in 2 days in Record time and it is Perfect. I am so glad I went went Seattle Style flooring/Andy's 5 star based on Angies list. I highly recommend them for any Wood flooring jobs. Kudos, Andi
5.0
4 years ago I love the carpeting, tile, and cork floors Andy found for me. I have used them for my home and rental on multiple occasions. Great selection and customer service. i will definitely use them again.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago We hired Andy's 5 Star Flooring to replace all the carpeting in our house, and they gave us a very competitive quote, and the installation guys were really good and fast. The carpeting looks fantastic. Every aspect of this job was excellent, including the sales team (who really know their stuff). Yes, we looked at the competition too (including Home Depot, with their install special), but too many issues, and long scheduling delays. Andy's was able to get in and do the job very quickly. I'm so glad we went with them.
5.0
4 years ago We love, love, loved our experience with Andy's 5 Star Flooring! I called on 3/19 to find out about getting an estimate, George came out the following day on 3/20. He was fast/efficient with his measurements for our condo. He told me that he would email me an estimate hopefully by the next day if not later that day.. boy was I pleasantly surprised to receive two written estimates via email just a few hours later. Since this was our first carpet purchase, we wanted to do our due diligence and shop around. We attempted getting estimates from 3 companies. We ended up getting measurements from 3 companies but only 2 of those companies followed through with providing an actual estimate. Andy's was the only one to provide a WRITTEN estimate. Since we were in a time crunch, we went into the showroom to see how soon we could get carpet installed. Other bigger companies (ahem Empire) may make you believe that smaller companies won't be able to get your carpet installed for weeks... we went in on Tuesday 3/31 and they said they could get our carpet in Saturday 4/4. That sealed the deal for us... support a local business and get speedy installation! The next day George called us back to see if we wanted our carpet installed on 4/2. WIN!! Andy's uses installers to install their carpet so you will have to pay Andy's for the material and then the installers for the labor, but the installers are also fantastic! Alberto called us before he left the warehouse, met us at our condo and called us to let us know when they would be finished. They did a great job installing and even cleaning up afterwards. I cannot say enough good things about Andy's 5 star flooring. If I ever need carpet again (which I hope won't be anytime soon) - we'll definitely start with them!
5.0
4 years ago Just got carpet installed by Andy's on 3/13/2015. The whole process was very easy and the install went smoothly. They were in and out in 1.5 hours for 3 bedrooms and it looks amazing. They have a lot of options to choose from and I highly recommend them.
5.0
4 years ago Hired 5 Star Flooring to replace carpets in three rooms a little while ago. We were living in the home, but thinking about purchasing another and keeping it as a rental. They helped us think through the types of carpet padding best suited for the rooms, as well as, appropriate carpet material for a rental. They were very professional, personal, and got the carpet installed quickly and efficiently. I'll be using them again in the future.
last year Thank you, We'll be here when you need us. Andy
5.0
5 years ago Hired 5 Star Flooring to replace carpets in three rooms a little while ago. We were living in the home, but thinking about purchasing another and keeping it as a rental. They helped us think through the types of carpet padding best suited for the rooms, as well as, appropriate carpet material for a rental. They were very professional, personal, and got the carpet installed quickly and efficiently. I'll be using them again in the future.
5.0
5 years ago STOP! Whoever you are getting flooring bids from - go no further. New to the area, we naively chose another flooring company in Lynnwood (Summit Interiors). That work is now being ripped up: laminate, baseboards, everything. Prior to this, we called in Andy's 5 Star for an opinion on what we felt were "problems" with our installation. 5 Star sent an extremely competent craftsman with extensive experience; he diagnosed all the mistakes made in our entire condo. (Yes, we replaced all the flooring in our new condo. These people know the flooring business. They are not only competent, they offer reasonable prices, quality materials and professional installation. There is no other choice - unless you want to make the mistake we did and now have to move out while our condo flooring and baseboards are demolished, the cement floor properly leveled, and then the flooring totally reinstalled properly. We are incurring moving, storage and hotel lodging expenses due to Summit Interiors. If only we had known about 5 Stars!!!
5.0
6 years ago We wanted to change the color of our carpets so we hired 5 star flooring to put in some new carpet. They showed us some colors and helped us pick the best one they were able to install it as well. Now we have a very nice carpet
last year Thank you
4.0
6 years ago Great flooring company got the job done real fast and had very good prices.
last year Thank you