THE FLOOR STORE
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Amazing service, quality products, installed beautifully at a great price ...all 2,600 square feet of tile, hardwood floors, and carpet. First off, Frank is the best, and very knowledgeable. He greeted us immediately, answered all of our questions, helped us find the best mix of products, and the total installed price came back lower than any other. We were on a very short timeline, and he made sure that every deadline was met...ahead of schedule and on budget. Frank remained in contact with us through the whole process, provided updates, and responded to all my calls and texts (I can be a bit neurotic, and he has the patience of a saint). The installers did a great job, it looks phenomenal and we are very happy with the finished product. It truly made this house our home. Already plotting a timeline to go back for backsplash tile!!
From the moment we walked into the Floor Store and met Frank we experienced outstanding and courteous service. Frank helped us pick out laminate flooring for two rooms, explained the product and installation process, came to our home to measure and prepare the bid. The install date was agreed and Raymond and his crew arrived on time. They were professional in every way possible, moved furniture very carefully and completed the job ahead of schedule making sure the rooms were cleaned before they left. The completed work exceeded our expectations and we will definitely call The Floor Store for our next flooring project
I was shocked by the lack of customer service or even basic manners at this store, especially based on other reviews. My husband and I went to the store today. Both older white male workers were engaged with customers, totally fine, we had no problem waiting. The issue is that neither greeted us or said anything like "we'll be right with you" or even made eye contact. In fact, at one point we were a mere 10 feet away from one of them and he didn't even look up or say anything at all then either. I hate to say that I think this might be based on the fact that my husband is Asian and that he has quite a few tattoos but I kind of feel that this might be the case. So if you want good customer service and you're white, it's probably fine. Otherwise, proceed with caution, or, at the very least, be prepared to be ignored. I truly do hate to put this accusation out there but we have been to stores all over Sacramento and have never met with this sort of treatment. And they sure did seem friendly with the other couples in there who were all white. It was truly strange and definitely intentional, whatever the motivation.
I hate leaving bad reviews, however what I've experienced at this floor store I want other customers to be aware before they purchase or have their floor install. My salesman Jeremy seem to be very nice and knowledgeable when I was there shopping for my hardwood floor so I went ahead order my flooring. My biggest mistake was to trust my sales guy and not ask for an invoice to see what I was charged. It was after I order for the second time, my bathroom floors I realized the numbers for both flooring was off. I started crunching up the numbers on my own I realized Jeremy had overcharge me on square footage I did not get. Not to mention he over charge me on the sales taxes percentage too. I then called the owner Mark to let him know what was going on, he graciously refunded the money I was wrongly charge for and say it was a "human error" an error at my expense if I hadn't caught it. He also says I was the first person they have made this kind of mistake on( somehow I have a hard time believing that). So you whoever read my rating, PLEASE make sure you ask for an invoice and ask questions. Count every box you order and take your own measurements and don't depend solely on these guys to look out for you. Good luck!!!
Dave at the floor store was very helpful and responsive. He guided us to a less expensive carpet that met our family needs of wear and tear with young children and a puppy. He was very patient with our decision process (or lack there of). He had a very low pressure approach which I appreicated. Their price was the same or better than the Home Depot and Lowes.
3 months ago
We triple love our new hard wood flooring! Mark was so great in helping us pick out just the right one. Russ and Sten were fantastic, super skilled and very professional guys for the installation. This company cares about doing the best job they can!
3 months ago
We had one week to get carpet installed before our house went on the market. Larry came out on a Saturday, made a suggestion and we had the perfect carpet installed in three days. The installers showed up when they said they would and were in and out in 3 hours. Highly recommended!
3 months ago
From the time I began shopping around for flooring for our home we purchased, Dave Mitchell was great about communicating with me regarding the process. He took time to answer all my questions in a way that made me feel comfortable and made sure I was well taken care of. His team of 2 showed up on the day of installation and they were professional as they worked quickly and quietly getting the job done in just 3 hours! Amazing!
3 months ago
Met Ray and others at the Sacramento Home Show this past January. We found a laminate and carpet for a good price along with reasonable demo/installation costs. Went to their showroom in Rancho Cordova to pick style/color and arranged an install date for March. It was a 5 day process with 2 days of tile/baseboard demo and 3 days of laminate/baseboard/carpet install. Everything went smoothly and communication was fluid. Ray was excellent. Never felt any pressure, very laid back, very attentive, always returned calls promptly. Ray did excellent job of figuring materials. We hardly had anything left over. The install crews of N G Floors (laminate/baseboards) and Carlos and Carlos (carpet) were respectful and excellent. We highly recommend The Floor Store! We will be back if we buy another house. For now we will enjoy our new floors. Thanks everyone! Ray
3 months ago
Great place to get what u want, an so far great place to work
4 months ago
Exceptionally pleased with the floor store. We decided to carpet our upstairs and staircase and hardwood the downstairs. The team of Carlos and Carlos came in and did the carpeting. These guys were complete pros. They laid the carpet and pad wonderfully and were very helpful navigating thru all of the furniture we had. The team of Raymond and Yurik were responsible for the hardwood floors. We decided to go with the English Pub Series Applewood and it really added a lot of character and warmth to the house. Like the carpet team, the installation team were absolutely great guys to work with: Detail oriented, conscientious, and consummate pros. If we had any questions along the way, Ray in the sales office was there to help. Excellent support and follow thru. Very satisfied !!!!!!
4 months ago
I started the quote with Frank. He was extremely nice and professional. He gave me a good price and the history of the company. I love that it is a small business that values their employees! All employees have been there many years. Once I picked out which carpet, I paid half down and waited about 7 days for the manufacture to ship the carpet in. The next day 2 very nice men came and installed! I absolutely love it! They cleaned up and vacuumed and was on their way.. took about 2 hours total..I will definitely come back for other projects! Thank you again Frank and floor store!!
4 months ago
What a great group of people! From working with Frank to choose the right flooring option to interacting with Abel and his team during the install, the experience was nothing short of perfect. First, Frank helped us pick out a quality product for our lifestyle and needs. He came out to our home in a matter of days and did all of the measurements himself. We met with him back at the store a few days later and finalized everything and we're "breaking ground" a couple days after that. Abel and his crew showed up promptly when they said they would and got right to work. He worked closely with me to make sure the job went smoothly. We always knew what was happening next. At one point Abel was unsure about the stability of a particular section of floor. Rather than make a decision on the fly, he called out another of the installers for a second opinion and it was decided that the subfloor needed to be strengthened before installing the laminate. I'm so glad we did because all of the creaks and moans from before are gone and the floor feels worlds more stable. The job was finished quickly, professionally, and with some of the best craftsmanship I've ever seen. Frank even came out at one point during the install to check on the progress and make sure I didn't have any questions. I highly recommend the Floor Store guys for any flooring project you might have. Ours was certainly not the easiest with a 125 year old home and the team made it seem effortless. If you can request Frank and Abel and his team, do it; you'll be happy you did.
4 months ago
Our home has a whole new look! With the help of the Floor Store we recently replaced our tired old travertine and carpeting. The helped us select flooring that would suit our large family with pets. They sent excellent craftsman who I felt comfortable with in my home. The entire job was completed in a timely manner and at an affordable price.
5 months ago
I just want to say that I was so impressed with the service from start to finish! Ray was my sales rep, he came out twice and took measurements and brought me samples. Not just the small ones, it's hard to tell the actual color from those. We initially looked into getting our carpet from Home Depot but the installation was months out, no thank you. I am a very inpatient person. I wanted my carpets done sooner, we we're on a time frame. Ray was so helpful and patient, did I mention I am also very indecisive? He gave me great advice and was so helpful in helping me choose the perfect color and we now have the most amazing carpet ever. It feels so silky on your feet, it looks beautiful, and it is the perfect color! The guys that came out to install it were very fast and professional and did a great job! I could not be happier! I would highly recommend going to the Floor Store! Thank you Ray for all your help!
6 months ago
Jeremy was great when we needed to install flooring in our business snack bar. They gave us a great price and installed.
6 months ago
We recently renovated our kitchen and in doing so needed patching done on our new hardwood floors where the island didn't match the old footprint. Our contractor hired Floor Store from Rancho Cordova to do the work and we couldn't be more pleased with the outcome. It was just before Christmas; the project manager Dave Mitchell did his best to fit us in before we were inundated with house guests, and made sure the job was completed to our satisfaction. We would highly recommend the project manager and the technicians (Elijah, Ruslan, and Stan), who encountered a job much more difficult than they anticipated, but the final result was amazing. They were patient, hardworking and did a really great job! P.S. You may note this is an edited copy of my wife's review (Geri D). She didn't think her review had posted, so I edited it and re-posted. Mine tweaks some of the content and adds the PM's name and corrects a tech's name.
6 months ago
We recently renovated our kitchen and in doing so needed patching done on our new hardwood floors where the island didn't match the old footprint. Our contractor hired Floor Store from Rancho Cordova to do the work and we couldn't be more pleased with the outcome. It was just before Christmas and the manager did his best to fit us in before we were inundated with house guests and made sure the job was completed to our satisfaction. I would highly recommend their workers (Elijah, Russian and Stan), who encountered a job much more difficult than they anticipated, but the final result was amazing. They were patient, hardworking and did a really great job!
6 months ago
I highly recommend the Floor Store for their excellent work and service. Abel and his team were experts, very professional, polite and soft spoken. They installed a new wooden floor in my living and dining room (about 330 SF.) IN ONE DAY! They removed the carpeting, the pad underneath, carefully removed all the baseboard, sanded and vacuumed the cement floor, lay down the moisture barrier sheet and the new pad, installed the floor by connecting the boards in such a way that the joints are perfectly matched. Then they put back the baseboard in way that it looked as if it had never been removed. I'm so happy with the work they did! Ray, the product manager, was very professional, prompt and helpful. Last but not least the Floor Store has the widest choice of flooring I have seen in the area. Keep it up Floor Store!
7 months ago
After deciding to pull out the brand new floors in our new construction home and put in our own, my husband went to several places in Sac to price check, shop and compare. Frank from the floor store not only had great prices, but he had the expertise that gave us confidence to choose the best floors for our new home. He was so great through the whole process. Very patient with all of our questions, changes and decisions. We had different crews for the manufactured hardwood floors, tile and carpet. All were great. It just feels good when investing in a large purchase that we use everyday, that we had Frank to help us get there.
7 months ago
We had water damage in our home. It was a stressful time and I met with Dave. He was great! He gave me some great samples, came out to look at the damage the same day and my new floor was installed within two weeks. It is beautiful and the price was better than anywhere else. The installers were professional and friendly. Floor Store will be our go to place for any flooring needs.
8 months ago
After close friends recommended the Floor Store, owner Mark showed us our wood floor options and loaned us a sample. We had a significant amount of stone tile demolition before installing the wood. As Mark promised, his crew was fantastic: genuinely pleasant, polite and hard working. It was a big job but they did it quickly and cleanly.
9 months ago
After visiting several local flooring stores, my husband and I chose the Floor Store to install hardwood flooring throughout our Gold River home because the staff was so knowledgeable. We worked with a staff member named Jeremy who definitely had a keen eye for color. He definitely knew his tints and hues! Once we settled on what wood to order, all additional steps continued flawlessly. The wood was ordered and delivered on time. The whole house renovation, including installation of baseboards, was completed in five days! The installation staff was quick, polite and very personable! If you are looking for three young men who are detail oriented, and highly skilled, ask for Elijah, Russ and Stan! These three men were awesome!!!
9 months ago
The floor Stire was the most positive experience. I had new carpet and hardwood flooring installed. My daughter and I were greeted by Ray. He was very professional, knowledgeable and went the extra mile to get hardwood flooring to match prior hardwood that was installed around 20 years ago. Ray was sure he could find a company that could help us. I was amazed that he found a company that had the flooring. Ray was very professional and patient with our changes we made. Then we had the carpet installed. I am very pleased and love the new changes. I would highly recommend this company, They have quality products and the installers were courteous, helpful and all schedules were on time. Ray called for follow up after installation to get my feedback. it was a very positive experience from beginning to end!!
10 months ago
I contacted the business for a quote as it is an option on Yelp and it indicated that they respond within 1 day. Great, they did respond within one day. Except the respond was "please contact the floor store.... (provided their number that's listed on Yelp and google)" I could have picked up the phone and called myself I didn't need someone to message me to tell me to call. At minimum call the potential customer yourself and take a proactive approach. If you do not provide quotes my email (Yelp messaging system) indicate that in your bio or have Yelp that that feature off. Every other business responded with an answer or offered to call. If I wanted to sit here and call 20+ business I could have done so but this was suppose to make my life easier not irritate me. The icing on the cake here is that the message was from the OWNER! Their business must be doing fine for her not to care if they provide good service or not. Whether I go through your business or not, you have to treat every potential client as if they're going to choose you. If you do not provide quotes on by Yelp/ online a simple thing as "sorry we do not provide quotes online but I will have someone follow up with you (within a time frame)" would have been just as good. Thank you for being the first business I ever reached out to that irritated me.
Mark and Jeremy were amazing with helping me put carpet and baseboard in my new home. I was referred to them by my boyfriend who had carpet installed in his house about two years ago. I would definitely recommend The Floor Store to anyone in need of flooring. Thank you guys!!!
I was thoroughly satisfied with my service, product and installation of products from the Floor Store. I walked in and Dave Mitchell helped me. He listened to what I needed and gave me options for both carpet and laminate. He offered samples to take so I could compare to what I already had. Once we chose the products I liked, he came and made sure of the measurements and required trim was accurate. The carpet was put in first and in just a few hours. Two workers took care of the installation and clean up. The laminate was done the next week and was looks beautiful after installation. I couldn't be happier with my purchase or the service that I received. I suggest you look for your flooring needs here, as you will have no reason to think of other places. Great product, great work and mostly it's the great people that you have on your side. They work for you!! Donna A. Sacramento, CA
I have thought a lot about writing this review and ended up doing so because at the end of the day I should not have experienced the challenges I did with such a reputable company. I researched them online, read letters at their store that were written by customers attesting to their quality work, and was also personally referred them by a friend that used them. So I had the expectation that I would get top notch service and professionalism and in some cases I did, but in others I did not. It took me a while to pick out the material for my floor and throughout the process the gentleman helping me was friendly, patient, and knowledgeable. My challenge came at the time of installation. When I set up my installation appointment I was told 9am and that I would only need to be at my place for about 5-10 minutes after the installers arrived. I emphasized that I had to be at work by 10 and they ensured that this would happen - in fact I would probably be there before 10. The afternoon before the installation I had not yet received a confirmation call so I gave them a ring (they should have reached out to me). Well come 9:15am the next morning the installers were a no call, no show. I called the company and they said they would call the installer. Well at the same time the installer called me and said he would not be at my house until around 11; I was pretty upset when I got that call. I'm sorry but this is unacceptable. First, please do not call me to tell me you are running late when you are already late. Second, we had an appointment - please stick to this time as you are a professional company, and third - people work; assuming I could just take off more time without asking isn't acceptable. I ended up having to leave my key under the mat (definitely not a fan of doing this) and I would like to have spoken to the installers before I left to work and opened up my house to them. Plus, why did I bother taking off 2.5 hours to wait to let them in? The Floor Store rep told me that the installers sort of make their own schedules and that they had to complete another job that morning. My response was a) why bother make appointments and b) if you knew the other job wasn't complete then why didn't you call me the night before to let me know? After the installation, the floors looked beautiful except for one glaring thing. When you walk into my house the view is a straight shot through the kitchen to the back door and one of the grout lines was visibly crooked. I am not sure how this was missed/why they left it this way. The next day The Floor Store called me to ask me about the job and I told them about the grout line. Their installer called me right away and came and fixed it, which I really appreciate. My floor really does look beautiful and the installer was a super nice guy and worked around a really tricky kitchen so all of this I appreciate. Everyone was also apologetic. But at the end of the day I shouldn't have had to deal with the botched appointment and a very noticeably crooked grout line. I was just really disappointed because of the money I paid and all the quality reviews they have received. Had I not had these problems I definitely would have given them 5 stars.
We had a great experience having carpet installed with this company. At the showroom Dave Mitchell was extremely helpful, showing us options in the warehouse first to save us considerable money, then options to order. They have a large selection of all flooring types. Dave was low pressure and very good at explaining carpet durability factors. He came to measure, scheduled that right away and was prompt and friendly for the measuring appointment and provided an email estimate very quickly and at a great price. Install scheduled for just a week later since we chose an in stock roll.The installers were a just a bit late but when they arrived they were very courteous and quick. Cleaned up well, nice about adjusting furniture how I wanted it, and the install looks great. I would go back here in a minute for future flooring needs!!!
I wanted to replace my 2 year old carpet with laminate in my living room and hallways, and needed something dog-friendly as I have 4 big dogs. Had 3 different companies come out, and Jeremy from Floor Store was the only company that got back to me with an estimate after coming out and measuring the space. Jeremy promptly emailed me a quote, kept in touch with me and answered my umpteen questions about the baseboards and installation, re-figured the quote after I changed my mind on something, and assisted me in the store when I came to look at colors/designs. I knew I wanted a rustic type laminate, and Jeremy helped me find the perfect one. The gentlemen who installed the flooring couldn't have been more professional and friendly. Absolute attention to detail, hard workers, I love the way they laid the flooring (coloring very even) and every baseboard is perfect and beautiful with no irregularities. They cleaned up meticulously when they were done. The project ended up taking 2 days, and they worked around my schedule the 2nd day by coming later in the day to finish. I can't say enough about the quality of both product and service with Floor Store. I'm already planning other rooms in the house to remodel when I can. Finally, a contractor that delivers on customer service and follow-through! They have me as customer for life and I won't hesitate to recommend them. Thank you Jeremy and Floor Store!
Price, Quality & Selection. These are the things that we received from the Floor Store. We were extremely blessed to work with Lorene and Ray. We were choosing carpet, laminate and tile. Lorene's eye for design helped us in selecting the products that would meet our vision for our home remodel. Ray kept the installation on track and was always available to answer any questions. The entire installation crew were A+. They were fast, worked clean and were true craftsmen. After going to several flooring companies, we are truly grateful to have found the Floor Store.
I recently met with Mark about getting flooring for a rental which was my Moms former house. The store has the best selection of different types of flooring, more than I have seen at any other store. He took me around the store showing me what types of flooring he offered and explained in detail about each type. I decided on carpet. He came out to the house and measured and within a week the house was completely carpeted. It looks so great. He's very knowledgeable and professional and polite. I highly recommend the Floor Store for all your flooring needs. I will be going back when I renovate my home later this year. Thanks so much Mark!
Dave Mitchell was the sales rep that waited on me when I dropped by to check our their samples. I had actually gone to a different business, pretty much looked at a lot of samples, brought them home, had quotes.....but I wasn't 100% sure. Dave was low key but really knowledgeable about flooring, he explained he had been in the business since he was a boy, as that was also his parent's business. He has owned, operated, installed...so he really knows flooring. He blew the competitor out of the water, same product. We used him and he even delivered the product to me in his own truck to save me money. We had an issue with smudging, and he came right out and resolved it. I can not say enough about Dave and the great experience we had buying our flooring from him. It is always stressful to remodel. It's great when the product and the service turn out well. THANK YOU, DAVE MITCELL!
We also felt like we had run all over town, all people promising a great deal, and yet every time we were disappointed. My wife is a Super Shopper, so she hates paying for something if she feels like someone else might provide a more fair deal. She found Floor Store on yelp after knowing what wood floor we wanted, but having a super high quote elsewhere. Jeremy at the Floor Store spoke to my wife on the phone, and was super helpful and got back to us with some excellent prices. He has some good ideas design-wise, and was very flexible with the other flooring options we needed, as far as them installing it if we got tile elsewhere online. Ironically, we ended up going with another company only because at the last minute, my wife's co-worker mentioned the fact that her husband owns a flooring store, so we went with them, but based on our experience with Jeremy and Floor Store we would absolutely recommend them to anyone!
We recently had new laminate installed by the Floor Store. We couldn't be happier with the results! From the moment we entered the store, to the moment the installation was completed our experience was 5-star. When we went to the store, Lorene helped us pick a laminate that was beautiful, high-quality, and one that fit our needs and our budget. She quickly worked up a quote for us and scheduled our installation. The guys that did the installation were courteous, hard-working, and paid attention to detail. They removed our carpet, removed and reinstalled the baseboards, and even moved our furniture to get the job done beautifully and efficiently. Lorene followed-up with us after the installation was complete to make sure we were satisfied. She also dropped off some cleaning supplies for our new floors. We couldn't be happier with our experience with Lorene and the rest of the crew from the Floor Store. Thank you!!!
After hitting what we thought was every tile store in Sacramento, we discovered The Floor Store. We knew what tile we wanted but needed to see samples in the appropriate colors. When we came in, Lorene Geiger greeted us and after we told her what we were looking for, she went into action helping us discover the right combination of tiles for our house. This was a huge project as we replaced all the carpet on both levels of the house. Lorene not only helped us choose the best colors, she kept us from chickening out of our original choice -- she kindly told us that our original design was artistic and beautiful and the bland one we were leaning toward was, well, bland. As I said, the project was huge, it took 10 full days for the crew to remove the carpet and lay the tile. During the project, Lorene was available by phone and text every day, including weekends when the crew was not working. There were no major issues during this job, which is remarkable in itself, and the few things that did come up were handled quickly and without drama. A project of this size can easily turn into a nightmare but because of the quality of the product, the professionalism and artistry of the crew, and the patience and compassion of Lorene Geiger, we came through the process as easily as possible. I highly recommend The Floor Store and make sure you ask for Lorene.
I really can't say enough good things about this place! We had Ray as our consultant. He came out promptly to give us a quote on removing over 500sqft of tile flooring and replacing it with half laminate flooring and half carpet. We received other quotes and Floor Store was the lowest bid by over $500!! When it came time to have the tile removed (a messy business from what I've heard), the crew got it all up in a day and left NO mess whatsoever... I couldn't believe how fast they got up that much tile and how clean everything was afterwards. Then the crew installed the laminate and carpet over the next two days. The crew was clean cut, timely, very polite, and obviously knew what they were doing. I really appreciate them sending out a crew that I could trust to leave in my home alone. Thank you SO much Floor Store for making this project the least stressful as possible, and thank you for my gorgeous new floors!
These guys are great! Starting with Larry and the excellent advice and the great deal to Vas and his crew on the install. We recently replaced all the flooring in our home with wood look porcelain tile. My husband is disabled and we have lots of medical equipment that is hard on the flooring. Larry helped me evaluate the wear resistance of several different flooring options so I could make the best choice. And Vas and his crew were so accommodating in working around us and even managed to finish in half the projected time! Part of that was because I moved out most of the clutter beforehand but mostly because they just know their business and are so awesome! No shortcuts or shoddy work there and yet they still managed to work so fast and efficiently together. I can't say enough good about these folks. I highly recommend for a quality product and extreme professionalism they can't be beat! I love, love, love my new floors! I keep thinking I have hardwood and then remember it's actually tile.
Ask for Larry at The Floor Store. He did such a professional job on our flooring for the house my sister and I were selling, top quality Laminate flooring and carpet with a very reasonable price. The installers were professional and did a fantastic job. We cant say enough good things about Larry and The Floor Store. We have used them three times in the past year and we are going to call him again as our other tenant is moving out and we need flooring. We know he will take care of it. Thank you Larry. You and the Floor Store are the best!
My wife and I recently replaced the carpet in our dining room, living room, master bedroom and master closet with wood flooring we purchased from the Floor Store in Rancho. Our sales guy was Larry Nudelman. He did a good job understanding what we wanted and following up when it was being installed. The quality of the flooring is excellent. Our entire experience was outstanding. The installers were Abel and his crew - not sure their last names, but ask for them. They did outstanding work. Very meticulous ! Plus cleaned up everything and finished on time. I highly recommend this store and this crew. Garth & Annette Hoffmann El Dorado Hills, Ca.
We love our new floors from the Floor Store! We had our entire home redone with new tile while we still living in the house. Vas and his crew did an excellent job of getting the job done to minimize our inconvenience and minimize the time - all complete and beautiful in 8 days! I cannot say enough about how easy this process was and how much we love the tile. Larry "the Fonz" was our project manager for the job - excellent customer service!!
2 years ago
We used the installers at this store to correct a problem with a floor installed by Nedco flooring. We used Nedco because we were trying to match an existing floor and Lumber Liquidators was the only place that had the wood we thought matched. They led us to believe we had to use Nedco flooring. The floor did not match and it was a terrible experience. I called the Floor Store and Ray came out. He was wonderful to work with. We had this company remove the old floor and now all the floors match. The installers were outstanding.
2 years ago
Pre-purchase: 4/5 During my research for a carpet and install job I found a few places that seemed to offer good quality product and affordable prices. The reason my husband and I chose Floor Store is because they not only had the good quality and affordable pricing we also received superior customer service from Mark Monas. I am very particular about communication and follow up. Mark consistently followed up with us answering any and all questions we had. If he didn't have the answer he would find out and call us back in a timely fashion. There was even a point in the process (before we finalized paper work) where I scheduled some time to stop by the store and see a carpet Mark recommended. The contractor working that day unfortunately didn't get the memo and wasn't sure what carpet we needed to see. I was put off by the exchange and remember I walked out the door and said to my husband that I didn't want to consider this store anymore...well, Mark called a couple days later to follow up. He was very sympathetic, he explained the situation, and that conversation kept my business! Purchase: 5/5 easy breezy! Mark recommended a fine carpet. We love the color and it's very very soft! So far so good. Install: 5/5 Amazing! Holding up just fine. The two gentlemen who installed our carpet (a few weeks ago) were efficient, thorough, and professional! Two guys finished the job (5 rooms, stairs and closets) in 1.5 days.
2 years ago
We replaced all the flooring in our home and everything turned out great! Larry and his crews are the best for price and workmanship. I highly recommend Larry and The Floor Store for wood, carpet, tile needs!
2 years ago
We just got 2 rooms of installed carpet and couldn't be happier. While comparing carpet brands can be as difficult as comparing matress quality, we shopped around and got the best carpet, pad, and price at the Floor Store. Larry "the Fonz" was our salesman and did a great job of listening to what we wanted and gave us the info we needed to make an informed decision. I will recommend them at any opportunity.
3 years ago
I am an interior designer and was on the hunt to find something unique for a home I am decorating in the Tahoe area. After several weeks or finding the same Tuscan drab, I came across the Floor Store. I am surprised by the amount of selection and the attention to trends that they have. I found everything that I needed for this home in the same trip and I will be back time and time again.
3 years ago
My wife and I visited nearly a dozen stores to find replacement flooring for our kitchen, which was damaged when a water leak from the fridge destroyed the engineered oak after 18 years. Dave Mitchell greeted us and it was instant "we like this guy." Dave is a veteran tile setter. He helped us locate a tile not found elsewhere, and quickly put together an estimate based on our measurements. A week later he visited the project, measured carefully and wrote a proposal, which we accepted. Tile setters Bryan, Jake and Manny showed up on time to first remove the damaged flooring and then install our Mulia Spain-made tile. They curtained the room to contain dust. The job took three days and the service was completely professional. We highly recommend Bryan and Jake as co-equal tile setters, and Manny for muscular support. They are especially good as a team. Great work, guys. Thanks.
3 years ago
If we could give 6 stars we would. If you need laminate floors go see Larry at the Floor Store, or do what we did get one quote first then theirs and you will be happy... they came in thousands less than the quote we received from Empire Today. (Sorry Empire Today but you deserve it. Larry is a super nice guy and knows his business, he is professional, considerate and extremely knowledgeable. Then the installer we had was their absolute best, his name is Able. He is a gem. His work is extremely perfectionistic. He is quick and loves what he does, gives you all kinds of tips on how to care for your floor, and is in general very knowledgable about laminate floors. Our contractor who has been in the business for 30 years ranted and raved over Able's work. He said it was a job you don't see every day. I mean this guy really put his heart into it. Larry and Able are the "A" team. If you can get them to help you, you will definitely be happy with your floors, but I am confident that whoever you get to help you at the Floorstore will be awesome. Thank you Larry and Thank you Able. You made our home look stunning!!! YAHOO!!!
3 years ago
I must have good karma because on my last day of research on flooring I stumbled on The Floor Store here on Yelp. And further more when I came into the Floor Store I got to work directly with Dave. Just a few days ago I had a beautiful maple floor installed and my overall experience with getting it installed was beyond my expectations. I'm a new home owner and was looking to install hardwood floor for my small house (total ~850 sf of flooring to be done). I had a friend in the business and he offered to install at a good labor price. At the time I was leaning toward bamboo flooring which turned out to be a bit too pricey for my budget at ~$5.25/sf for material. I decided to shop around for material on my own and came to the Floor Store. I saw a beautiful maple sample there and spoke with Dave regarding installation. We did an estimate and agreed on a contract on the same day. If you have time and could wait Dave had his team of trusted installers or he could find you guys in short notice. I waited about two weeks for wood to arrive and get my floor install by Dave's regular guys. My floor was done in two days, it look gorgeous and overall the process was completely painless. Thanks Dave!
3 years ago
I had used the Floor Store for my previous home, they did an exceptional job on laminate install and carpet for my master bedroom. Again I went to the floor store for my current home and Larry facilitated the entire process from start to finish. The job was done by a professional and speedy crew. They did a perfect job on the install and took the time clean the work site as they went, as soon as the work was done the space was ready to move furniture again. Will continue to use for flooring needs.
3 years ago
My Wife and I had just purchased a house we loved the layout of, but didn't know how the previous owner found such horrible flooring!!! We searched a few locations before we got to the floor store. Based on our previous bids we were expecting the portions we would be replacing would run us about $3000. I drove past the floor store mentioned to my Wife we should just go in for a peek and see what they say. We first pulled up my Wife said "let's not bother you can tell by how nice the showroom is they are going to be expensive" (most of the locations we had looked at before were warehouse type locations, and we figured it was to keep overhead down... NOT TRUE!!!). Long story short we met with Dave who showed us some amazing flooring and make recommendations. Later we had Dave come to the house and make official measurements. Dave is awesome and I absolutely loved working with him!!! We ended up getting 12mm laminate flooring rather ten the 8mm the other stores were pitching and the total install was $2000. We saved $1000 and got a higher quality product!! This place is amazing, Ask for Dave and you wont be disappointed!!!
3 years ago
Dave and his crew at the Floor Store did a great job with the LVT flooring and indoor/outdoor carpeting for our houseboat. They went out of their way, literally, to meet our needs with great products and very reasonable pricing.
3 years ago
I did quite a bit of shopping around before finding the Floor Store in Rancho Cordova, CA. Ray helped us and knew the products well. We had a good idea what we wanted with Brazilian Cherry Hardwood throughout the house and carpeting in the bedrooms. There are many different shades of Brazilian Cherry and Ray showed us many of these. Within 15 minutes we had selected our hardwood and carpet. Ray came out to the house to double check my measurements and saved me even more. The Floor Store has their own installers and WOW what a professional team these guys were. The installers were quick, professional, and thorough. They even removed my baseboards and put them back on when they were done. I did not have to do anything, but let the guys in. The finished job is fantastic! The price was less than anyone else, the products were superior, the installation was outstanding. I am proud to write a great review for the Floor Store in Rancho Cordova. If you are in the Sacramento area these are the folks to go see for your flooring needs.
3 years ago
I can sum up the Floor Store in one word AWESOME!! We needed new floors due to a flood in our house. Once the insurance part was all worked out the Floor Store was quick to get the job done. Because it was Christmas time we needed to wait until just after the holiday. January 2nd they began the tile and by the 3rd all tile and carpet was complete. And it is BEAUTIFUL. Everyone was very professional and courteous. Kept to the times agreed and had it job done ahead of schedule. To top if off their price could not be beat. If you ever need new flooring the Floor Store is the place to go!
3 years ago
Hi Patty J., It's a great pleasure receiving good compliments from satisfied customers. We thank you for writing this very inspiring review and for giving us a perfect rating on Yelp. We always pride on providing good and thorough cleaning services at all time. On the other hand, your review landed on filter. Please continue using your Yelp account to increase the likelihood of your post appearing on the main page. Thanks and have a great day!
4 years ago
My husband and I just had hardwood floors installed by The Floor Store after receiving a couple of other bids from other companies. The Floor Store was the lowest out of all the bids we received for the hardwood that we wanted. We went with the floor store after reviewing reviews. My husband and I could not be any happier with the end result. The crew that came out to install our hardwood floors and new baseboard did a phenomenal job. They were professional and payed close attention to detail. I highly recommend The Floor Store. My husband and I will definitely use them again for future products. Thanks Larry and all the crew that made our home remodel project possible!
3 years ago
Hi Sarah W., We know it's been months, but we wanted to let you know that we take your feedback very seriously. Customer service is our number-one priority, and we're glad to meet your expectations. All of our business matters to us equally. That said, we hope you'll consider working with us again for any future flooring needs to see how much we've improved. Thank you again.
4 years ago
I highly recommend the Floor Store. I have refurbished a little home with the help of these great guys ! The service that I've received has been outstanding. This crew makes appointments and are prompt in keeping them. I have found both the prices and the service to be outstanding. We had a couple of little glitches along the way, but everything has been handled promptly and with great courtesy. I am so glad that I was referred to this fine establishment.. They rate five stars and better in my book !
4 years ago
I was in awwwww, when it came to getting my home new flooring for a 2 story home of 1800 sq ft. I looked and search all over the internet for help, ideas, reviews and even looked at retail store SUCH as Home Depot and etc, and was just very lost. Still there was no hope, every place I went to could not provide me with enough info or they just wanted to make the SALE. That did not help me at all, until I Yelped and found "The Floor Store" with all the great reviews I decided to go into the store. There I met the most HELPFUL, EDUCATING and EXCELLENT SERVICE person you can find, Larry was his name. The moment I walk in he introduced himself asked me what he can help me with... Of course I told him that I was looking for new floorings to be done on a 10 yr old home but not sure what I like to go with. He than took me around the store (very clean and easy to look through the different options). Section by section he educated me the different type of carpets (maker, quaility, thickness, etc). He answered every questions I had CLEARLY, FRIENDLY and HELPFULLY. I can surely say the whole time there I never felt like he was even trying to sell or pressure me into buying the products, I actually felt like I was just talking to friend. We went through other sections of the store, tiles, laminates, hardwood and even baseboards. He gave me samples to bring home, lots of it too. Due to the WONDERFUL SERVICE I had recieved from Larry, before I left I booked the appointment with him to do the in home measurements. Not only that but he was willing to work with me and provide me with a BUNDLE SAVINGS (this was music to my ears, no other place will do such a thing). Once the measurements was done he provided me with every details of the next steps (it was AWESOME, he always kept me in the loop). We decided to go with the Tiles, Laminate Flooring and new baseboards for the whole house. Larry provided us with WONDERFULL SERVICES that we could not find else where and could not say no to, not only that but he gave us a bundle savings. The KEY thing I always look for is THE SERVICE before PRODUCT/SALE(cause you can always get that anywhere). It took a few weeks for our supplies to get in but Larry always kept us in form and check in with us to make sure everything is OKAY. Our tiles were installed first in the bathrooms and laundry room. Once the installers were done and left, that same day we got a call from Larry to check in, just to make sure everything was a okay. Of course his crew members did a BEAUTIFUL JOB! Than our laminate flooring was on back order and could take awhile for it to get here, Larry offer us if we wanted to change the our laminate flooring. We went back and look and saw another one and we decided to swtich it. Our Laminate Flooring is now installed, Tiles done and my new baseboards are all done! Each step of the way Larry had always kept us inform and if there was any change he called right away. He ALWAYS made sure we were satisfied with the services and installation. He went ABOVE AND BEYOND, provided options to make sure we were happy. I was very IMPRESSED with him, unlike many others who will probably just stop picking up your calls and simply just say no, he gave us options, took our calls and only provided options that will make sure we were happy campers. When I had any questions, he had always answer his calls or if I left a vm, he callback very quickly(One of the GREAT service he provided, he was never hard to get a hold of). I can PROUDLY say, I am very will SATISFY and beyond words that can express my WONDERFULL experience with Larry and The Floor Store I'm so happy there are still wonderful people like Larry and The Floor Store who TRULY care about providing above and beyond wonderful SERVICES! I TRULY VALUE the services and someone who knows that meaning of BEHAVE WITH INTEGRITY, TREAT PEOPLE WITH DIGNITY AND REAPECT AND RESPONSIBILITY! LARRY HAS ALL THAT AND MUCH MORE, SOMEONE WHO IS TRUE TO HIS WORDS, its so important when your going either a small or big project. Having someone who you can trust and who knows RESPONSILITY is a win, win. I TRULY RECOMMEND LARRY AND THE FLOOR STORE TO BE YOUR # 1 PLACE TO CHECK OUT FIRST BEFORE GOING ANY WHERE ELSE! You won't regret it! THANK YOU LARRY, FOR ALL YOUR HELP, SERVICES AND SO MUCH MORE. You have been fastastic through this whole process!
4 years ago
When looking for tiles for a property, we had the good fortune to find the Floor Store (close to Costco which is how we found them). Firstly, the store has a great selection of different items that should satisfy most peoples desires and budgets. They had stuff of better quality than other stores we visited. The prices and installation costs were fair and the installation itself and customer service communication was exceptional. The installation was beautifully done! They have a great crew! We dealt directly with Mark Monas, the owner, and he made SURE that the work would get done right and would do everything to make sure that we were happy with his company and his crew from start to finish. You can see that Mark really exudes care about his company and makes sure it lives up to a very high standard. Mark and Larry really did an exceptional customer service job with us. For any job in the future that I may have, I will definitely use Mark's Floor Store again. That's as good a recommendation that I can give. Period!
3 years ago
Hi P B. ., Thanks for this remarkable review and 5 stars. We always aim to provide customer satisfaction in all of their flooring needs and supplies. We're so happy to know that we were able to meet your expectations. We hope to see you soon on your next floor shopping.
4 years ago
I found these guys when I did an online search. I called in and made an appointment with Larry. Larry showed up on time and took all the measurements. He got back to me the next day and gave me some very reasonable quotes. I have set the dates for install and will update this rating based on how the install goes. The install went great. The crews that showed up for the carpet and tile were great. These guys were Super clean and detail oriented. I am really happy with the work they did and I highly recommend them.
3 years ago
Hi Sean D., It's our pleasure to serve you. Thanks for the review. We know its been months since you wrote this review, but we'd love to hear more about the installation. Looking forward to your reply!
4 years ago
Met Larry at the Cal Expo home show; very nice guy. He came to our home and gave us an estimate, and clearly knew his stuff. He was very helpful, patient, and willing to answer all of our many questions. He came in with a very competitive bid, but in the end we decided to wait and devote the money to more urgent projects. We won't hesitate to use him when we finally do decide to get it done.
3 years ago
Hi Angela L., Thanks for sharing! I'm so glad you enjoyed the service. I also wanted to thank you for putting your trust in Floor Store. We train all our staff members to be extremely courteous and professional at all times. Looking forward to serving you again. Call us back anytime!
4 years ago
We had a flood in our home and were very nervous about how to deal with it. We called Jeremy at The Floor Store and he immediately put us at ease. He helped us work with our insurance company and gave us an amazing price on laminate replacement. His installers helped us move some furniture, were a delight to work with and communicated with us very well. Both Jeremy and his team were reliable and did what they said they were going to do. Excellent price, excellent service. I've referred many close friends to them and will continue to do so. A++