NAMPA FLOORS & INTERIORS

4.5
|
350 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Nampa Floors & Interiors 1217 2nd St S, Nampa, ID 83651-3913 208-466-8461 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.5
|
350 Reviews

Reviews


5.0
yesterday This customer did not leave a comment.
1.0
2 days ago We have been using Nampa floors and interiors for a long time, in fact I had family who worked here. We TRUSTED them because of this. We set up to have our kitchen countertops redone by them, we met with a sales representative who did the measurements and gave us a bid, she was incredibly professional and punctual on everything. Since we trusted them, we allowed them to do the job while we were away for Christmas. We gave them a garage code to get into our house. Day one, they use the ring at our front door, they act as though they have no idea about using a garage code. We give them the garage code and they go inside. We find out not long after this, that they had cut the granite to incorrect measurements and so they leave. They also leave our front door OPEN, not unlocked, OPEN. Not only that, they left the garage door open as well (we closed it through our app). We had our parents come over to check the house who confirmed that the front door was open and the house was ice cold. We called our saleswoman who was in shock and embarrassed (that was all the sales department was during this whole thing). They returned to do the granite, during that time they flipped two different breakers while working, they did not notify us nor did they reset them. One breaker had our freezer attached to it, full of meat, including a large amount of wild game. The other had our refrigerator on it. They AGAIN left the door open (parents checked again) if we had not decided to cut our trip significantly short we would have lost all the meat in the freezer and everything in the refrigerator. Also, our furnace quit after the first day the door was left open. We had to borrow space heaters to heat our house up warm enough for them to install the tile when we came back. The two guys who did the tile were heaven sent, they were courteous, kind, and did an amazing job correctly the first time. The others treated our home with such absolute disrespect that we wanted to talk with the foreman of the granite shop. He didn’t wait for our meeting, instead he called my wife during the day and told her that she was being very emotional over this, she shouldn’t have gone out of town, this was a stupid thing to do. He also then stated that he KNEW that the workers had left the doors open and flipped the breakers (yet did nothing?). He then threatened her to pay the rest of our bill or else he would put a lien on our property. The remaining balance of our invoice was only five hundred dollars. Not once did he apologize, he treated my wife like she was garbage.We TRUSTED Nampa Floors, never again.
5.0
3 days ago We couldn't be more happy with Tammy and her team. The carpet she helped us select is wonderful, her team were quite professional and did a superior job!! I definitely recommend them! 5 stars!!!!
5.0
6 days ago Carmen Lunstrum was great to work with at Nampa Floors and Interiors! She was patient and professional. The company did a great job of finishing and installing my new kitchen island countertop. I am really happy with the end result!
5.0
6 days ago Carmen Lunstrum was exceptional she was patient and professional, she offered a multitude of options for my home. I was looking for a specific look and even though I loved the flooring I had concerns how it would look in my home. Carmen set up a time and came to my home with samples guiding me through the process and how it would look. She also offered guidance on what options would fit the existing cabinetry and interior colors. The finished flooring was amazing. I will be working with her again on any future flooring needs and have already recommended her to several friends.
5.0
last week We were referred to Nampa flooring through our granite installer and were very fortunate to have Carmen as our associate. She was extremely helpful by understanding our taste for decorating and helped with the floor we picked out. Going off samples only can be a little scary. We are very happy with the outcome and the installation was excellent.
5.0
last week We’ve used Nampa Floors since 1993. When it came time to re-carpet this time, I was overwhelmed with all the choices and new technology in choosing carpet. Carmen was so helpful and knowledgeable in all the different types of carpet. She helped me not only choose the best carpet for our household and lifestyle, but also in matching colors to our new color pallet and hardwood. Thanks Carmen for being such a professional and working with us through the entire process!
5.0
last week We do several rehabs per year and always enjoy working with Carmen on every job! Her design experience and expertise is very much appreciated. She always works with our budget and timeline, both of which are ever changing! The installers are always professional and courteous and always leave the work area clean. We had tried a couple of other places for carpet installation in the past, before we found Carmen at Nampa floors and our other experiences were less than awesome. Carmen makes each experience a great one. Thank you for everything Carmen!
5.0
last week Carmen was absolutely amazing to work with. I walked into the Nampa office and wasn't sure what style of flooring or countertops I wanted. She helped explain the benefits of each and guided me toward selecting the best option for the style I wanted to have in my house. The installation ended up amazing - and Carmen came out to the house to help walk me through some panic moments as I debated if the colors I'd selected were right. Everything turned out amazing and I couldn't be happier.
last week Thanks a ton for this review of Carmen and the team. We're blessed to have them. We are so happy you enjoy your floors and countertops and are so humbled to have done your work. Thanks again!
5.0
last week This customer did not leave a comment.
last week Thank you, Javier!
5.0
last week Margit was wonderful to work with. She patiently and good-naturedly answered all my questions (and I had a million of them). I was very nervous about the whole process as I'd never purchased flooring before, but she put me right at ease. She sent a fantastic team to install everything and it turned out beautiful! Thank you for providing service that was both personalized and personable. :)
last week This is great to hear! Thanks so much for your candid feedback about Margit and the team. They are magic workers! We really appreciate your business and wish you all the best!
5.0
last week Working with Margit on a countertop replacement was a delight. She had her job cut out for her as I only had one section of countertop that needed replacing and I wanted it to match as closely as possible to my existing countertops. Margit was undaunted and found me a piece of granite that works perfectly. Her customer service is excellent and help invaluable. I truly appreciated doing business with Nampa Floors and would highly recommend them.
last week Thanks for this awesome review of Margit! She is fantastic! We're so glad the countertops worked out and hope to help again. Cheers!
5.0
2 weeks ago Parker @ Nampa Floors went out of his way to ensure our satisfaction...the flooring is beautiful...would highly recommend this company.....and please tell Parker, Terri sent you!
last week Thanks for this review of Parker! He does an awesome job! We're happy to hear the floors look great. Thanks for your business!
5.0
2 weeks ago We bought an older house and didn't have time to remodel before moving but it became apparent on the first night that we couldn't stay in the existing bedroom due to 'doggie' smell. I found Nampa Flooring online and liked that they were a family-owned company and close by. I walked into the showroom and was greeted by Margit who took me through their available warehouse stock. When nothing worked for me she clued in to my taste preference and showed me what I wanted. Not in stock but we didn't wait too long and the results were so amazing that we decided to redo the entire house.The installation crew was great to work with, on time, polite and very careful of our home. They matched up the carpet pieces so the seams are invisible. Very pleased with their work, too.Next project was tiling and Margit had great suggestions for us, saving us the time of looking through endless tile boards. She understands design and was helpful in guiding us. She will help you too to get what you want.
2 weeks ago Thanks for this great review! Margit is awesome and we're glad to have her. We're so glad your project went well and we were able to be a part of it. All the best to you and yours!
4.0
2 weeks ago Margit was very courteous and helpful in selecting flooring and tile for our recent new home build. We received multiple helpful phone calls, emails and texts from her during our selection process and orders. The installation of carpet was thorough and expertly completed. Thanks Margit and Nampa Floors and Interiors.Brent... Eagle
2 weeks ago Thanks for this review! Margit and the team are great and we're happy you had such a nice experience. Enjoy the flooring and tile and again, THANK YOU!
4.0
2 weeks ago Margit at Nampa Floors and Interiors was great to work with in selecting tile and carpet for our new construction home. She is knowledgeable and has good input. If she doesn’t have an answer she works hard to find a solution. It was fun working with her. I highly recommend her for your design needs.
2 weeks ago Thanks a ton for this kind review of Margit! She truly is talented. We appreciate you trusting Nampa Floors and Interiors with your business and hope to see you again. Cheers!
5.0
3 weeks ago From the moment we walked in the door at Nampa Floors, we felt taken care of. Carmen assisted us as we explored our option for LVP. We were given the time and space to match up flooring samples to our own kitchen cupboard color. We are very happy with the product we purchased and how it looks in our home. We'll certainly purchase from Nampa Floors again.
3 weeks ago Thank you for your candid review of Carmen and our team! We're glad you had a great experience with us and we're so thankful you trusted us with your work. All the best!
5.0
3 weeks ago We bought a home and needed to replace all the flooring. This was quite intimidating to my wife and I as we had never chosen out our own flooring. We did a lot of research and looked multiple places, but ended up going with Nampa Floors. We worked with Parker, and he was amazing. My wife went into the store a handful of times after we spoke with Parker as she had a lot of questions. This was a big project and we really wanted a quality product that would look well with the colors of the home. Parker was extremely patient and knowledgeable. He spent a lot of time helping us. He worked with us on pricing, which we greatly appreciated. The installers did a nice job, and we love the finished product. Parker is our flooring person if we ever need more in the future. Thanks to Parker, all of the installers, and Nampa Flooring.
3 weeks ago Thank you for your candid review of Parker. He is incredibly talented and we're so glad you had a great experience shopping for flooring with us. Thanks so much for your business and we hope to see you again! Cheers.
5.0
last month When a leaky sink created a mess in my bathroom, Nampa Floors & Interiors turned it into a positive event in our lives! I decided I wanted a new undermount sink, which (yipee) just HAD to go into a new granite counter. Carmen Lunstrum made the experience absolutely painless! She helped me choose the right granite, then coordinated every last detail, from demolition to installation! Carmen made sure that I was informed of the schedule every step of the way, and the installers (from the template work through install) were so professional and fussy! It was a perfect headache free job, and I love the look in my "new" bathroom!
3 weeks ago Thank you for your review of Carmen and the team! She is awesome and we're blessed to have her. We're so happy to hear we were able to create a great experience and countertop for you. Thank you for your business!
5.0
last month Bruce at Nampa Floors was terrific. From start to completion, he always was there for us but never pushy. The contractors that installed our new floors were excellent. So refreshing in this time of "excuses" to work with a company that excels in service. Thanks again Bruce and company!
last month Thank you for this awesome review of Bruce and the team! We're so happy you were pleased with our service and quality. That's what we pray to be known for. Thanks again for working with us and all the best to you and yours!
5.0
last month Margit was wonderful to work with when we purchased carpet for our bedroom. Bruce and his son did an excellent job of installing the carpet cleaning up afterwards. We love our new carpet!
last month Thank you for this great review of Margit and the team! They truly are talented! We're glad you love the carpet and we hope to be a part of your future projects. All the best from us at Nampa Floors and Interiors.
5.0
last month My wife and I had Michelle Dean help us in our whole house remodel after another company didnt live up to their ads. Michelle helped us with flooring and allowed us to take many samples home to look at it in our lighting till we found the right one. We then set out to find just the right granite and we looked and looked. Michelle actually called us when more came in and we found just what we wanted. Michelle also helped us with the granite for our bathrooms as well as had her guys to do the floor install. When you go see Michelle you know you will receive the best help anyone could possibly do and she follows up with all the details i would give her 10 stars on a scale of 1-5.
last month Thanks a million for trusting Michelle and Nampa Floors and Interiors with your home remodel! Your business means the world to us along with this candid review. Cheers!
5.0
last month Michelle Dean helped me with getting my custom aircraft carpeting very accurately trimmed and rebound. Tough job, smoothly done!
last month We're glad to have been able to help on this custom project. Michelle is great and it sounds like things went very smoothly. Safe flying!
5.0
last month Michelle Dean helped us pick a great carpet for our home. She was helpful, friendly, and easy to work with. We look forward to working with her for future flooring needs.
last month Thank you for your carpet business! Michelle is truly talented and we can't thank you enough for this review! All the best.
5.0
last month Michelle Dean was super to work with when we replaced the carpeting in our home. Very friendly and personable and very knowledgeable about the products. She helped identify the undertones in our stone and paint to coordinate the correct color of carpet. When there was a discoloration with one portion of the flooring after install, Michelle was prompt in her reply and action to get it fixed for us. Highly recommend Michelle and Nampa Floors.
last month Thank you for your candid review of Michelle and the team! They are awesome and we're happy to have them. We're very thankful for your business and hope to help again soon. Cheers!
5.0
last month I am doing my entire house with products purchased through Nampa Floors. I am just a homeowner doing my own work. I ran into an installation issue with the stair tread. I do not want to set expectations for future customers but I do want to say their team went above and beyond to make it right for me. Between Parker, Mark, Nick, and Torrey it is absolute professionalism and the best in customer service. I never thought they would actually care about a homeowner installing himself but I will remember and believe strongly in rewarding good local business. Thank you Nampa Floors.PS Never change your company values. All the best.
last month Hi Brandon,Thanks a million for your review! It means the world to us. We try our best to …MoreHi Brandon,Thanks a million for your review! It means the world to us. We try our best to outperform expectations and we're glad to hear that was the case with your project. Our company was built on grounded principles and integrity and we strive to maintain those attributes. Thanks a ton for spending your hard-earned money with Nampa Floors and Interiors. We appreciate it. Cheers.
5.0
last month Michelle Dean was amazing to work with! I was impressed with her level of knowledge of the product I needed and her overall vision for my project needs as well. It was a great experience and one I hope to repeat on my next Honey-do. I highly recommend Nampa Floors and Michelle!
last month Hi Brad,Thanks for this kind review of Michelle and our team! We're glad things went so …MoreHi Brad,Thanks for this kind review of Michelle and our team! We're glad things went so well and can't wait to assist again. Thanks so much for your business. We REALLY appreciate it! Cheers.
5.0
last month I am a licensed Realtor in Nampa, Idaho and have been in the business for over 10 years. It’s important to me and my clients to have someone in the flooring business that goes above and beyond. Parker Albertson is that guy! He’s professional, efficient, creative and always gets the job done so my clients are happy! I will continue to use Nampa Floors and Interior because of Parker!
last month Thank you for this awesome review of Parker and Nampa Floors and Interiors. We appreciate your continued loyalty and hope to be able to provide assistance with all future projects. Cheers!
5.0
last month We have been working with Parker since July 2020, upgrading several rooms in our home. He’s great to work with, very knowledgeable, and always has common sense solutions to any problems that may arise. Nampa Floors is lucky to have him working with their customers!
last month Thank you for your review and praise for Parker! Reviews help us so much. We're so happy to hear you've had great experiences and we appreciate your business! All the best.
5.0
last month Hi Bruce, I wanted to thank you and your team. This place is a one stop shop. If your looking for variety at good prices this is the place. They really took their time in showing what I needed. I strongly recommend this place. Thanks again!
last month Thank you for your candid review of Bruce! We're thankful for his skills and hope to help you again in the future. From all of us at Nampa Floors and Interiors, thank you for trusting us with your business!
5.0
last month We recently built our new dream home. My wife I choose to bring in Michelle Dean at Nampa Floors and Interiors (Nampa Store) opposed to builders normal contact for floors, countertops, tile showers and backsplashes as we had worked with Michelle on other projects and had been very impressed with her vision and customer service, which she did again. She took time with us in the show room and on site to make sure everything went smoothly. Even when we had a hiccup when the cabinets that were installed were too long for the piece of countertop we had picked out. Michelle went out over her way and found several options for us to look at and helped us pick out the perfect replacement.Thank You Michelle and Nampa Floors~Tyler
last month Thanks a ton for your review! We appreciate your business and trusting Michelle as well as our team. They are all great folks. We're humbled to have been a part of your dream home. Cheers!
5.0
last month Michelle Dean is my go-to!! She is incredible at her job. You won’t find another energetic, efficient, and knowledgeable flooring and home specialist. She has handled several remodels for me and has always delivered on time frame, budget, and quality product. You can’t go wrong with having Michelle Dean on your side when building or remodeling!!
last month Thanks for your candid review of Michelle and the team's efforts. She and the team are fantastic and we couldn't be more proud. Thanks for your trust in our brand. We hope to help in the future. All the best!
5.0
last month Michelle Dean at Nampa Floors is the lady to see! Michelle helped us select amazing floors and was there every step of the way ! Amazing customer service and so knowledgeable! I would definitely use Nampa floors again
last month Thanks so much for this review. Michelle is incredibly talented and we appreciate her efforts! Thank you for trusting us with your flooring business. Cheers!
5.0
last month Michelle was amazing in her patience and expertise! We did a whole home remodel. Granite countertops in both bathrooms and kitchen with new tile backsplash in those areas. New tile on the fireplace. New flooring in both bathrooms, laundry room and all main living areas except bedrooms. Even New baseboards throughout the house. She helped us pick colors and designs that best matched our style and flowed well. She even helped us remember little things you don't tend to think about, like grout colors and trim pieces. The installers were friendly and did a wonderful job! We will definitely be back when we build!
last month Thanks for this review and all that business! Michelle does amazing work and we're happy to have her. Thanks again for trusting us and we hope to help again soon.
5.0
last month Parker at Nampa Flooring was a great help when my water heater went out and damaged my bathroom floor. He was very friendly, professional, and knowledgeable. Brett did a great job installing the new floor. Brett was also very friendly and professional. Thank you for beautiful new floor.
last month We're happy to hear an unfortunate event turned in to a positive one. Thanks so much for trusting Parker and the team to help out. We really appreciate it!
5.0
last month Reading the other Yelp reviews of Nampa Floors and Interiors, you might think twice before using this business. But perhaps you should read the hundreds of POSITIVE reviews on Google before you make that very important decision. I am posting this to Yelp to give you our experience. We started updating our 1980s home in July 2020, working with Parker Albertson, which included tile floors, carpet in three rooms, and new countertops in our kitchen and one bathroom! We have just finished our final project, and we couldn't be happier! Our home is absolutely beautiful and completely met our decor aspirations! Parker was there every step of the way to make sure everything ran smoothly and that we were really pleased as each project was completed. He is a dedicated professional and we are so happy that he was our "point guard" throughout this process.
5.0
last month Parker Albertson is great to work with! He is quick to respond to questions and always very friendly. He helped us update the flooring and countertops in our old house and now he is our go to person for our flooring needs in our new home.
last month Thanks so much for this review! We're so happy to hear you continue to spend your hard-earned dollars with Nampa Floors. Parker and the team are incredibly talented and we're lucky to have them. Thanks again and all the best!
5.0
last month Michelle at Nampa Floors and Interiors is simply the best! She worked so hard to make sure every choice for our new home was perfect and installed on time. We high recommend Michelle and Nampa Floors and Interiors.
last month Hello Dee,Thank you for your kind review of Michelle and our people. They really are our …MoreHello Dee,Thank you for your kind review of Michelle and our people. They really are our greatest attributes. We're thankful for your business and hope to work with you again in the future. Cheers!
5.0
last month We recently did a full remodel of our house and Michelle was our designer. She was so easy to work with and helped pick out some amazing choices for our home. We couldn't be happier with her or Nampa Floors.
last month Hi Donna!Thanks for this review of Michelle and our team! We know remodels can be daunting. Our job is to take the stress and worry out of the equation and let our …MoreHi Donna!Thanks for this review of Michelle and our team! We know remodels can be daunting. Our job is to take the stress and worry out of the equation and let our customers trust in our reputation and craftsmanship. Customers like yourself are who built our brand-and we're more grateful than you could imagine! All the best to you and yours.
5.0
last month Amazing quality and prices!
last month Thanks for your kind words! They mean more to us than you know. We certainly try our best and appreciate that you had a great experience. Cheers!
5.0
last month When it was time to redo a few out-dated areas of my home, all I really knew was that I wanted new countertops and backsplash. I didn't have a "vision", so to speak. I met with Alisa and we looked through Nampa Floors large assortment of options and styles. She was not only knowledgeable regarding the product, she also helped me visualize how different combinations would work and look together and had some fantastic suggestions (right down to my grout selection). I was able to come up with a combination that is completely "me" while still staying well within my price point. I LOVE my new kitchen! Thanks, Alisa!
last month Hello Aileen,Thank you for your candid review! Alisa and the team are amazing people and we …MoreHello Aileen,Thank you for your candid review! Alisa and the team are amazing people and we owe them all the credit. We're blessed to have been a part of your project and hope to be able to help again someday. Thanks so much and cheers!
5.0
last month Alisa at Nampa Floors proved exceptionally helpful in guiding me through materials selection for my first ever home remodel project. She had terrific suggestions and helped me deal with what is a fairly overwhelming task. The installers for tile, counters and carpet all did an outstanding job. Very happy!
last month Hi Andrea,Thanks a million for the review! We're so glad to hear you had a great experience. Alisa does an amazing job and we're happy to have her. Thanks again for …MoreHi Andrea,Thanks a million for the review! We're so glad to hear you had a great experience. Alisa does an amazing job and we're happy to have her. Thanks again for trusting Nampa Floors and Interiors with your tile, counters, and carpet work! All the best to you and yours.
5.0
last month My husband and I couldn't be more pleased with the service that Parker provided! He went above and beyond to make sure we were happy with our flooring/countertops. Definitely would go back to Nampa Floors in the future.
last month We're glad to hear you had a great experience! Thank you for your candid review of Parker and our team. He (and they) are awesome and really define who we are. Let us know how else we can help and thanks again!
5.0
last month We have had the best experience at Nampa Floors & Interiors! Our sales associate, Parker, was very patient with us as he explained our flooring options. He is very knowledgeable on the product Nampa Floors and Interiors offers and went to great lengths to make sure we were well informed and satisfied. We would strongly recommend asking for Parker when you visit Nampa Floors and Interiors! Very grateful that he was recommended to us!
last month Hi Christina,Thanks for your review! We can't stress enough how thankful we are for great …MoreHi Christina,Thanks for your review! We can't stress enough how thankful we are for great team members like Parker. And thank you for trusting Nampa Floors and Interiors. Reviews like this mean the world to us. All the best!
5.0
last month Parker Albertson helped us get really nice flooring and countertops for an amazing price!
last month Hi Bradlee,Thanks so much for this review. We're so glad your flooring and countertops …MoreHi Bradlee,Thanks so much for this review. We're so glad your flooring and countertops turned out great. Parker does a fantastic job and we're happy he's a part of the team!! Thank you for trusting us with your business!
5.0
last month Michelle Dean is amazing. She is helpful, knowledgeable, timely and so nice. Gene and his team did a flawless job matching existing (from the 70's!!) hardwood, even lacing it together in beautiful french weave and accent inlay bordering so that my floor looks like it was done at the same time.I would highly recommend this team. They were impressive.
last month Hello Leslie,We are more than excited to hear your project went so well. Michelle and our …MoreHello Leslie,We are more than excited to hear your project went so well. Michelle and our team are incredibly talented and we're happy to hear you trusted us with your business. Thanks again and hope to see you soon.
5.0
last month Michelle at Nampa Floors is sooooooooo AMAZING!!!!! She has helped design our entire remodel and really helped me visualize and know what I want!!! Thank you Michelle for all you do!!
last month Hi Keri,Thanks a ton for this! Reviews help so much and we're thankful you took the …MoreHi Keri,Thanks a ton for this! Reviews help so much and we're thankful you took the time. Can't wait to be a part of your next project and thanks again for working with Nampa Floors and Interiors and Michelle!
5.0
last month Michelle Dean at Nampa floors was awesome to work with! She answered all my questions and I never had a problem of getting ahold of her. She was very professional, knowledgeable and friendly. Would definitely recommend contacting Michelle at Nampa Floors to all my friends and family!
last month Hi Amy,Thanks a million for your candid review of our team. Michelle is an important …MoreHi Amy,Thanks a million for your candid review of our team. Michelle is an important part of our business and we're so thankful for not only her efforts, but your trusting our business. All the best to you and yours!
5.0
last month Tammy at Nampa Floors is great to work with! We worked with her remotely and she was always in touch with us to make sure the work got completed on time before our move in date. The work itself is great, couldn't be happier with the floors. The carpet and refinished hardwood exceeded expectations. Plus Tammy helped with paint suggestions to match everything. Had a great experience, thanks Tammy!
last month Thanks you for this review! Tammy and our team are truly talented! Candid reviews help us so much. We're happy you trusted Nampa Floors and Interiors with your project and hope to be a part of your next one. Thanks a million!
5.0
last month Michelle Dean at Nampa Floors (in Nampa) was incredible to work with! First time building a home and she helped us find the perfect flooring, tile, and laminate for the entire house. When hiccups came our way (due to other contractors), as they always do with big projects, she made it all come together seamlessly. We have been in our home almost one year now and all the products are holding up very well and look gorgeous!
last month Thanks you so much for your review. Michelle and the team are truly talented. We truly believe our people define our brand and we're happy to hear you had a great experience!
1.0
last month No communication with anyone. The designer is horrible and just tells you what you want to hear. Once things are being done it's not like we were shown or told. Talked to our neighbor down the way and they had the same problem! Ask for someone besides Tamara! She has NO IDEA WHAT SHE IS DOING!!!
last month Hello,We are saddened to hear you had a poor experience. We value your candid feedback …MoreHello,We are saddened to hear you had a poor experience. We value your candid feedback and strive to improve where we have fallen short. Rest assured, your words have been noted. Blessings to you and yours.
5.0
last month This customer did not leave a comment.
last month Thank you for your review, Melissa!
5.0
last month Parker is an outstanding person with attention to detail and listens to the desires of the client.
last month Thanks a million for your kind review. Parker and the team are fantastic people and we appreciate your business!
5.0
last month This customer did not leave a comment.
last month Thank you for your review and for your business!
5.0
last month This customer did not leave a comment.
last month Thank you for your kind review!
5.0
last month We bought over 1000 sq. feet of flooring from Nampa Floors. While loading it into the back of our suburban the fork lift bumped the door causing some damage. The manager asked me to get a couple estimates. They covered the repair costs. After a few days we not only had a beautiful new floor but our suburban was repair. I'm glad they are a stand-up company with great customer service.
last month Hi Aaron,Thanks for your candid review! Our business was founded on integrity by many …MoreHi Aaron,Thanks for your candid review! Our business was founded on integrity by many great folks who came before us and, while we certainly aren't perfect, we believe in doing the right thing. Thank you for your trust and we look forward to helping you again in the future. All the best to you and yours!
5.0
2 months ago I worked with Bruce Boucher at Nampa Floors & Interiors and I had an excellent experience! Bruce is very friendly yet completely professional, and did a very nice job of helping me find the right flooring. After the flooring was installed, Bruce followed up to make sure I was 100% satisfied. During my flooring installation, when it was discovered I had some damaged subfloor, Bruce referred me to a contact of his who did a very good job of repairing the floors. I feel that this company gives you excellent customer service, good pricing, and they stand behind their products and installation.
last month Thanks a million for your review and for trusting us with your business. We really appreciate it!
5.0
2 months ago This customer did not leave a comment.
2 months ago Thank yo for your review and your business. Happy New Year!
5.0
3 months ago Very pleased with Parker and the team at Nampa Floors and Interiors. Our countertops were installed timely and the prices are very reasonable.
3 months ago Thanks so much for this review! We're happy to hear your experience was a great one and we hope to help again in the future. Best wishes to you and yours!!!
3.0
3 months ago This customer did not leave a comment.
3 months ago Hello Stephanie,We'd love to hear how we could have improved and provided you with a better experience. Please feel free to reach out should you feel inclined. …MoreHello Stephanie,We'd love to hear how we could have improved and provided you with a better experience. Please feel free to reach out should you feel inclined.Respectfully,Kyal Wilson208.703.8109kyal.wilson@nampafloors.com
5.0
4 months ago We were in the process of getting our house ready to sell and our carpet installers fell through. I was given Parker at Nampa Floors phone number. He was very helpful and scheduled us within the time frame we needed and found us the carpet we needed and at a cost the worked for us. The installers were also very helpful, professional and did a very nice job. I would give Nampa Floors a 5 star review! Very happy with our experience with them!
3 months ago Thanks for this review. We're so glad you had a great experience with Parker and the team! Thank you to the moon and back for trusting Nampa Floors and Interiors. Best wishes to you and yours.
5.0
4 months ago It was a pleasure working with our salesperson Rob. He was terrific. Everyone is very friendly and helpful. My husband is a retired contractor. We have worked with numerous tile, flooring, etc. companies over the years and I can say without hesitation Dillabaughs is on the top of our list as a company that we highly recommend.
1.0
4 months ago I would give them no stars if I could. Their driver hit my new house and they will not admit to their mistake. I was here not even 24 hours prior to their delivery and my house was fine.. I just spent $15,000 on my new flooring and now have to spend $5000 to fix my house. I will never use them and will never recommend them to anyone. Go somewhere else if you are looking for good honest people.
5.0
4 months ago We appreciate the efforts of Nampa Floors in helping us after a water damage issue on wood floors. Parker was helpful in arranging and Dave was excellent in installing. So glad there was a match to our flooring. We have used Nampa Floors before — and will again. Just hopefully under more fun circumstances!
3 months ago Thanks for this candid review! We're so happy you enjoyed working with Parker and that he was able to assist during a challenging time. Best wishes to you and your!
5.0
4 months ago Bruce was great to work with. We were able to get exactly what we wanted at a price point that fit our budget. The installers were on time, organized and professional! Thank you for a great experience.
3 months ago Thanks a million for the review! We're so glad you had an awesome experience. We are so humbled you trusted us with your business and hope to help you again in the future. Thanks a ton!
5.0
5 months ago This customer did not leave a comment.
3 months ago Thanks for the review!! Bruce and the team are great people and we owe so much to them. Best wishes to you and yours and we hope to help again in the future!
2.0
5 months ago Had nothing but trouble with this group, ordered new counter tops for our 1973 house and new carpet for 3 bedrooms after buying the house and were not going to move in until those were done. 3 times they called with oh we ordered the counter tops wrong with a back splash instead of with out, then wrong back splash tile pattern installed, then didn't install the bronze trim on it after replacing the tile? Really cant run a mouse could she??? I told them NO, I am not going to pay for something I ordered and then do it wrong because they could not order it right! By the time the installer got done redoing things 3 times they trashed my cabinet that were perfect before, just dated tops. They left my heater on when done and didn't go back to inspect the work as promised and set the heater back down soo they drained 300 gallons of heating oil over the winter as we didn't move till spring as we told them we bought it as a 2nd house and would not be back till spring, MAD. Then to top it off they didn't replace the carpet pad we paid for in the 3 bedrooms and we didn't figure this out till later when the carpet wore in and we were moved in! Never again!
5.0
5 months ago Working with Parker was great. Everything was done exactly how we wanted and very professional. We are very happy with all the services that were provided and would recommend Parker and Nampa Floors to anyone.
3 months ago Thanks for the great review! We're so glad to hear your experience was a good one. Thank you for trusting us with your business!
4.0
5 months ago Dealing with the sales staff was delightful and the installation crew that showed up was clean and professional. We are very happy with our new floors. The lack of a 5th star comes from the installers not showing up on the scheduled day (apparently they are outsourced and not employees of Nampa floors), and the installation was rescheduled.
3 months ago Thank you so much for your candid review! We're very thankful for your honest words and hope we can continue to get better-in scheduling and other areas. We'll keep working on that and hope to earn your future business. Best wishes to you and yours.
5.0
5 months ago Ok, first of all, yes, Nampa Floors and Interiors is pricy. You can probably get the same tile, carpet, and laminate for less elsewhere. But what is absolutely PRICELESS is getting to work with people like Parker Albertson, who always goes the extra mile - literally and figuratively - to make sure that EVERYTHING is done to your satisfaction. He is one part contractor, one part designer, one part cheerleader, and one part magician! If he can’t get something done or a certain product delivered - then nobody can. And anytime we had a question or concern, he was just a phone call or email away! He has an inexhaustible energy and positivity that is so often needed when remodeling or simply redecorating. Change is stressful! Having your home in disarray is stressful! Parker just makes everything magically turn out right. He uses “HIS guys” for the installations - like Brett, the TILE ARTIST EXTRAORDINAIRE, whose creativity and attention to every detail met and even exceeded our ridiculously high expectations; and Dan, whose “slow and steady” installation of carpet insures that the final result will be beautiful and enjoyed for years to come! And you couldn’t hope to meet two nicer and hardworking guys, either. It is really easy to understand why Parker always refers to them as “HIS guys.” They are simply the best, and Parker wants his clients to have only the best. And in the end, that’s what Parker and Nampa Floors offers - CONFIDENCE that your job is going to be completed to the HIGHEST standards - by REALLY GOOD PEOPLE! Yes. . . that’s definitely priceless!
3 months ago Thank you so much for this review! Parker truly is incredible. We're glad to hear you had a great experience and hope to help again soon.
5.0
5 months ago Toby is the absolute best!! He was patient, and really took the time to make sure we were getting what we wanted. When the warehouse could not find our order he went out of his way to find it and personally deliver it. These are not normal things a salesman does. For Toby they are! That's why Toby deserves a raise, praise, and the recognition that hes earned. I will forever recommend Nampa Floors & interiors, Because of Toby's loyalty and devotion to his customers.
5.0
6 months ago Glenn Kelley helped us with our new carpet in our home. He is the BEST! We appreciate his honesty and patience while we made our decision. I would highly recommend him and Nampa Floors.
3 months ago Thank you for your kind review. We appreciate you trusting us with your business!
5.0
6 months ago Our experience working with Carmen Lunstrum with Nampa Floors and Interiors was very positive. She is friendly, professional and she has exceptional knowledge of the products. She went above and beyond trying to help us find the carpet we were interested in. She is an exceptional asset to the company and I would highly recommend working with her. If anyone would like a referral we would be more than happy to share our experience in more detail.
3 months ago Thank you so much for your review! Carmen and the rest of our team are fantastic people and we are blessed to work with them. Thank you for trusting us with your business!
1.0
6 months ago What a waste of time. I had them come out for a quote to tile my whole first floor. I waited almost two weeks for a quote, when they finally emailed me saying they couldn’t do the work. What a terrible experience.
3 months ago Hi Phill,I am absolutely baffled at the lack of service you received with our organization. I would greatly appreciate the opportunity to learn more about how we fell so …MoreHi Phill,I am absolutely baffled at the lack of service you received with our organization. I would greatly appreciate the opportunity to learn more about how we fell so short of meeting your flooring needs on this project. If you ever want to have a conversation about what went wrong, I'd love to get the whole story to make our business better. Thanks for your honest review.Kyal Wilson208.703.8109kyal.wilson@nampafloors.com
5.0
6 months ago This customer did not leave a comment.
3 months ago Thanks for your review, Liam!
5.0
6 months ago I worked with Tammy. She helped me stay within budget and get a great quality floor. The installation was quick and professional.
3 months ago Thank you for your candid review of Tammy and our team. We really appreciate your business and hope to help again soon!
5.0
6 months ago This customer did not leave a comment.
3 months ago Thank you for your review, Aaron!
5.0
6 months ago This was my first experience with carpet installation with Nampa Floors. I worked with Carmen Lunstrum and I couldn't be happier. All communications and services were prompt and all timelines were met. The installer was very professional and arrived promptly at 8AM. The carpet looks fabulous! I will definitely use them in the future.
3 months ago Thank you so much for your candid review. We appreciate you trusting us with your business. Best wishes to you and yours.
2.0
6 months ago This customer did not leave a comment.
3 months ago Thank you for your candid review. If there's any way we can learn how we could have improved in this situation, we'd love to hear why your experience could have been better. Best wishes to you and yours.
5.0
6 months ago I’ve been a homeowner for over 45 years & have bought a lot of carpet in my life. Working with Tammy Preston at Nampa Flooring was, by far, my best experience to date. After reviewing & comparing several options in this area, Tammy & Nampa Flooring won my business! They ended up having the most choices, the best quality, the best value, the best shopping facility, and, hands down, the best service!Not only was I met with Tammy’s low/no pressure salesmanship & friendly demeanor, she implemented the Covid safety standards. The store was open, bright, & very appealing with many large area floor samples to get a better view of some of their many products. The individual associate work areas were also open & everyone was inviting, personable, & professionally dressed. And the store provided outside & inside hand sanitizers with masks & gloves available just inside the front door.I made 2 trips to the store to finalize my choice & Tammy also came to my house twice; once to measure; & then again to check on the process of the installation. She even brought me a sweet bouquet of flowers (in my accent color) to wish me happy birthday. This carpet was a 71st birthday present to myself.The 3 installers were all so polite to me & did an excellent job! Although moving my bigger furniture pieces was an extra minimal fee, it was worth every penny! They were extremely careful how & where they moved my furniture & made sure everything was put back where it belonged. And they also made sure all my electronics were reconnected properly.And finally, the best part of the experience is that the carpet & pad I purchased were exactly what I wanted; super soft fiber, yet durable; stain resistant; & “yummy” to walk on! I’m so very pleased that after all the hard work of researching online, checking with a lot of neighbors & driving around to other places trying to find someone qualified with experience to talk to, that I stuck with it until I found Tammy at Nampa Flooring. Once I hired them, they turned this big daunting project into an unexpected happy & exciting experience! I honestly couldn’t be happier!I wrote this review to thank them & promote their business because I feel they’re worthy of the praise. I also hope this saves other shoppers from spending as much time as I did trying to find an experienced & knowledgable (& very nice) sales person, representing good quality products for competitive prices. Did I mention they underbid Home Depot by about $1,000 because Tammy didn’t try to oversell me. I found that the 2 local big box stores might offer “free” installation or other perks but, in my opinion, their per square foot costs are inflated to make up the difference & the reps are spread really thin between customers & selling other products.Thanks again Tammy!
3 months ago Candice-Thank you so much for your detailed review! We are so grateful for your business and honored you chose Nampa Floors and Interiors.
4.0
6 months ago Nampa Floors was great to work with, specifically Tammy Patterson. They were efficient and the job was completed quickly. We also felt the pricing was fair. Our floors look great! We would recommend their service, our only concern was a lack of clean up after installation-- but nothing major.
3 months ago Hi Ali, we are so grateful for your candid review and happy you enjoy the floors! We'll be sure to remind the team about cleanup in the future. Best wishes to you and yours.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago Very pleased with Nampa Floors for their quality, trustworthiness and attention to detail. My sales rep / coordinator Heidi was so helpful, made sure the job got done, and was always available for questions. She fixed a minor error like a rock star and fulfilled her promise. ⭐️ Also Big Boy Movers was so helpful in getting things moved around before and after the job. Very affordable , super friendly and efficient. Super happy with your work !!!! Thank you 🙏
5.0
7 months ago Very satisfied with my floors my sales person carmen went up andBeyond to take care from start to finish two thumbs up. brea
3 months ago Thank you very much for your review, Brea! We are honored to have helped and thankful for our fantastic team.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago This customer did not leave a comment.
5.0
7 months ago LaBron was great to work with. Very positive. COVID caused a couple of bumps in materials supply chain, but the end result was great. LVP and carpet installed. All the installers were adept at what they installed. Shout out to Nick and crew and Pavel. Stairs are not easy to do in LVP, yet it turned out beautifully.I went to 2 other places to inquire about installation on stairs, and this was the only firm that said it could be done! I think installers are so good at their craftsmanship that they are booked way out.Thank you!
3 months ago Hi Cindy, Thank you so much for your review. We are pleased you had a great experience at Nampa Floors and Interiors. Thank you for trusting us with your business.
1.0
7 months ago We just left the parking lot. Drive 35 minutes to get there after checking their website about their CoVID policy. The website does not tell people is that they require you to wear a mask to enter their storeroom. Since I am not sick and can respect the 6’ safe distancing mandate, I don’t plan on wearing masks. They just lost a 3200 SQFT carpeting order because of this policy. I will STAY HOME if I am sick.
3 months ago Hi Lisa-Thank you for your candid response. We are saddened to hear you don't agree with our policies. While we wish we could have helped you in some way, we feel that our mask protocol is designed to help ensure staff, customers, and …MoreHi Lisa-Thank you for your candid response. We are saddened to hear you don't agree with our policies. While we wish we could have helped you in some way, we feel that our mask protocol is designed to help ensure staff, customers, and everyone's family's stay safe and healthy during this time. Best wishes to you and yours and we hope to be able to assist you in the future.
1.0
8 months ago There add states free home Estimate. So we arranged for a FREE home Estimate the morning they were to show up to give us an Free Estimate they told us they wanted $100.00 deposit but it refundable after we ordered from them. I told them if they can't stand by what there add states (FREE IN HOME ESTIMATE) Why should I use them. We hire someone else that stands by what they state no hidden cost.
5.0
8 months ago I am very impressed with the fast, personalized service and prompt installation from Nampa Floors. I was preparing to sell my house and with the help of Parker Albertson, the carpet and vinyl made the house look so clean and brand new that it sold in one day! I am more than satisfied with his professionalism and kindness! Therefore, I recommend Parker Albertson of Nampa Floors for your floor covering needs everyday! Thank you Nampa Floors!
3 months ago Amber-Thank you very much for your candid review! We are pleased to have been trusted with your business. Best wishes.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago We have used Nampa Floors many times now in remodeling areas of our home and Parker Albertson has always been our main contact. Parker has been very helpful while we were making choices & has made sure the work was done to our satisfaction each & every time. We trust him implicitly to guide us in making decisions as his knowledge is amazing of the products they provide. The people he sends out to do the work are the most reliable we’ve ever used and always on time.
3 months ago Thank you, Darlene! We are honored to be a part of your home's renovations. Best wishes.
5.0
8 months ago As a general contractor in the Restoration industry I have worked with Nampa Floors and interiors for the better part of ten years and they have always provided me with top quality products for all of my floor coverings,tile installs and labor , counter tops and lighting needs . My current sales associate Parker Albertson is sure to offer accurate pricing and excellent customer service and communication.
3 months ago Thank you very much for this review. Chaase. We are thankful for the business and hope to help again soon!
5.0
8 months ago Parker is an exceptional service rep. Always has been a very courteous and knowledgeable resource when needed and goes above and beyond for his customers.
3 months ago Thank you for your review, Michael. We are so grateful you trusted Nampa Floors and Interiors with your business.
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago Great experience and wonderful installers! They couldn’t have done anymore than they did
5.0
8 months ago This team is a local community asset and a stellar team to work with — we found ourselves in a crunch trying to have flooring changed on a tight timeline — in sharp contrast to big box stores - Nampa floors listened to our needs - mobilized quickly to get measurements and presented great options - they considered our price points and Parker went above and beyond waiting for us to come in to complete paperwork... if you’re needing to complete a home improvement project — do yourself a favor and start with this team - you’ll be glad you did — we were ... 😃
3 months ago Thank you for your kind review, Cindy. We're pleased that you had a great experience and thankful for your business.
5.0
9 months ago This customer did not leave a comment.
1.0
9 months ago Over priced - quoted me $7,800 for floors and then removed $700 once I called out that they were charging $700 to install foam underlayment, bringing the total to $7100. Home Depot came out and measured/quoted and came in at $4800, and that was for comparable flooring at the same price point. We had a similar experience with price per sq/ft on our counter tops with them too.
5.0
9 months ago This customer did not leave a comment.
1.0
9 months ago Coleman Homes uses Nampa Floors and they did a horrible job on carpet seams. Also, poor quality wood floor used with damaged pieces just filled in with wood filler instead of replacing the piece in a brand new home.
1.0
10 months ago Listening and communicating to your customers is important when trying to receive 5 stars and continued WOM referrals! Very displeased with our end result and our final experience with this company (Nampa). Sales lady assumed certain details and did not verbally go over all end result details with us, snuck it in with fine print. I do NOT recommend going here.
5.0
10 months ago From ordering to installing, Nampa Flooring was awesome. Our installation consisted of stairs and concrete. Nampa Flooring came in and left the house in perfect condition. We had a lot of carpet put in and they finished in one day. I would refer Nampa Flooring every time.
5.0
12 months ago This customer did not leave a comment.
1.0
last year Lame experience. Went in and told the gal I needed commercial flooring, specifically VCT for a project. I just needed a quick quote. She took me to a corner and pointed to a wall of books and said here is all our commercial product and walked away. If I wanted to go to a library I would. I needed a very simple quote and not hours of digging through a mess of sample books.
5.0
last year The guys from Nampa Floors and Interiors did an excellent job adding new flooring to my hall way and refinishing my kitchen and dining room. They were on time and explained the entire process for my floors. They made sure that I understood the requirements for allowing the finish to cure. They were meticulous in cleaning up after the job. That, I appreciate very much. Great job guys.
5.0
last year Great job and fast service.
4.0
last year This customer did not leave a comment.
5.0
last year Awesome environment great people highly recommend going to nampa floors if you're looking to do a remodel or new build!
4.0
last year big store tremendous selection, a bit on the spendy side so we stuck with lowes, cheaper,, great quality carpet and free install on carpet with only $600 purchase and 89¢ sq ft on install of hardwood
4.0
last year Big selection of all types of flooring, countertops and lighting systems. Jeremy Franklin is a great salesman to work with!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
1.0
last year Be aware of Christopher odiaga, he contracts out of nampa floors. He just recently got out of prison for attempted rape/ aggravated assault, indecent exposure on a woman. He’s currently charged with felony assault on prior his prior girlfriend. Be careful whom you choose to come into your home
1.0
last year Christopher odiaga contracts out of nampa floors, he works for Granite Innovations. Please be aware of him, he is a very violent man, he just got out of prison for sexual abuse on a woman. He recently is charged with felony domestic battery on prior girlfriend and pending charges for the death of their unborn child
1.0
last year Any mistake on their part, they put it all on the customer. Every bit of it. They have take a direction that is their own profits in mind. Unable or willing to meet in the middle On any unique situation and immediately go to an 11 word disclaimer, they seem to swear By, that it’s All on the customer
5.0
last year Thank you to Michelle for helping me choose my flooring and to Mike and Cole, they did an EXCELLENT job of installing my flooring, I would highly recommend them. Thank you all!
5.0
last year Wonderful experience from the beginning. Great company to deal with from start to end. Could not be more happy from all aspects. Highly recommend.
1.0
last year Made an appointment for Thursday, October 10th at 1:30pm with Kimberley. she called said they were short staffed, wanted to reschedule for Saturday early am. I Had Sprinkler people scheduled. she said she would come 3-3:00. That was a no show. My husband couldnt wait around. 🤔
5.0
last year My friend, Mel Seward, and I highly recommend Nampa Floors! We purchased some amazing wood for a shiplap wall and we received amazing service from Josh at the Clearance Center! He was friendly and SO helpful! The wall turned out great!
1.0
last year Went to nampa flooring to buy a piece a marble for a vanity and was quoted 300 dollars for the piece with edges and holes cut for a vessel sink for no additional cost and happened to go by there discounted remnants showroom downtown nampa and found a piece of the same stuff for 175. Called and spoke with Parker who tried to tell me to cut and do the holes on that remnant piece it would be 275 dollars so I asked why it’s 300 for a brand new piece or 275 for a used piece requested a manager and was told the don’t finish for free. Just got ran around in circles. They were just unwilling to get rid of remnant that will obviously never sell as it has holes cut in already and help them and me out for discounted cost for used piece of marble. I would never recommend a company solely interested in making money alone! Won’t be going back there ever!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Very helpful.
5.0
last year Nampa Floors and Interiors did an amazing job for us! We came from out of state, Stacy Shelton made it very easy and she was accommodating with our busy schedule, she was professional and welcoming! Nampa Floors and Interiors was able to get our new flooring in before we moved into our new home which made our move in process flow smoothly! Josh and his crew were professional, courteous and even cleaned up daily after they were done for the day! I would highly recommend Stacy, Josh and Nampa Floors and Interiors for any job and I will be calling them for any future jobs we have! We can't thank you enough!
5.0
last year Great service,honest answers
4.0
last year This customer did not leave a comment.
1.0
last year I honestly would not recommend this place Although everyone was nice to deal with and had good products. Until I question their measurements and asked for a second measurement from a different person who, also worked there stood us up. I was told I don't know how to measure but in fact their measurements were off. we had another bid from a different place They were twenty Square yards yards over. I don't like being taken advantage of and feel like I'm gonna get screwed
3.0
last year I moved to Nampa and wanted to replace the carpet on my second floor. My salesperson was very helpful, friendly and helped me match my carpet downstairs. He tried to upsell me to a waterproof carpet, but I imagine all the salespeople do this. Installation went well, and they did a really good job especially on my stairway, looks great and they upholstered the stairs perfectly. However, they sent a group of Mexicans to do my job. I don't think the head guy even spoke English. I would of preferred non-illegal Mexicans (white or black) to work on my house. I was going to cancel the carpet install because of this, but finally decided to just let them do the install.
4.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Great place, huge variety of materials for the whole house, excellent service.
1.0
last year Poor customer service. Came in to find a match to my floor and Parker Albertson came to offer me help. I asked him what the difference between the types of flooring and he treated me like I was an idiot. He then pointed to the floor samples I could look at and instead of helping me find a match to the color I had, he walked away. He acted like he couldn’t be bothered. Not buying from here for that reason alone.
5.0
last year The process was smooth and the staff were so friendly and helpful through out. I had granite kitchen tops put in and I cant say enough how happy I am the the granite and the staff for making everything go smoothly. Thank you Nampa floor!
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
last year Seth in Boise was my salesman and was excellent! All the installers were awesome. Great service and beautiful new floors. Highly recommend Nampa floors!
1.0
last year get an employee who will care
3.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
1.0
last year Came in asking about the $500/room with installation billboard, they quoted us $4k+ for 800sq ft, and they only gave us one option on the floor... I'm not a math genius but that doesn't add up... Will not be doing business with them.
5.0
last year We had a Good experience with Nampa flooring. They were quick and reliable. The staff was friendly. The contractor we had lay the carpet was Great! Would recommend them to friends or family.
5.0
last year We looked at a lot of stores in the area, from Discount dealers to big DIY box stores. We decided to go with Nampa Floors because of Parker. His level of customer service and knowledge of the products was better than any place we went. He was willing to call product reps to get information he didn't have, and he kept in touch on the delivery status of ordered materials so I didn't have to keep calling. And when we had an issue with some of the product being damaged in shipping, there was no hassle getting it resolved. I would recommend Parker for a good experience in shopping for flooring.
4.0
last year This customer did not leave a comment.
5.0
last year I couldn't be more pleased with my recent experience with Nampa Floors and Interiors! Customer service does exist and I found it here! Parker and his team were excellent through the entire process: choosing my new flooring, measuring, scheduling, demo, install, follow up...amazing! I LOVE my new floors and highly recommend Nampa Floors & Interiors!
4.0
last year There are a TON of flooring options here. You can choose from carpet to vinyl to laminate flooring. My observation was that their prices were on the higher side, but the quality also seemed to be very good. The showroom is very large and roomy, so you're not stepping on other people as you shop.
1.0
last year This customer did not leave a comment.
5.0
2 years ago These guys are the real deal, and Parker was awesome! It was great working with him. The service they offer is far better than anyone else around!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I went to look for kitchen tile backsplash and there were tons of options and everyone was helpful.
2.0
2 years ago Nice but I feel like it is overpriced. Can definitely find less prices elsewhere.
4.0
2 years ago Very helpful and price is as good as anywhere.
5.0
2 years ago Great store. We went in to buy tile for our backsplash, and they had a huge selection. Parker did a great job showing us around and eagerly gave his input. Will go back for sure.
5.0
2 years ago You carpeted my House 21 years ago and put flooring in bathrooms laundry room and KITCHEN .NEEDLESS to say It needs done again .BUT I'M RETIRED AND ON FIXED INCOME Roseee Kranz
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Noticed the remnants sale in marketplace on Facebook. Went to the clearance center on 2nd street and found a beautiful remnant for my sewing room. Arturo is who you want to work with! Very pleasant and was so helpful! He even re-rolled the 12 foot remnant to fit in my PT Cruzier! Thank you Arturo for being the customer service champion!
5.0
2 years ago This is a great store with an awesome selection and super good prices! Josh was patient and helpful! He’s not pushy but there to help! Thanks Nampa Floors and Interiors on 2nd Street in Nampa! And thanks Josh!
5.0
2 years ago What a beautiful store! Their selection is almost overwhelming with all the options. We really like the quality of flooring options Nampa Flooring has. And being able to see each selection in such a large sample piece was really helpful in choosing what would look best in our home. Parker helped us pick from all the options that would best suit our needs and we are really happy with the look and quality. Our product came in quickly and was loaded in our truck with ease. I definitely recommend visiting Nampa Floors before making any final suggestions on flooring.
5.0
2 years ago Thank you Nampa Floors for installing our products in a timely matter.
5.0
2 years ago The whole team is Awesome! Always kind and courteous and ready to help!
2.0
2 years ago Never purchased product their as the sales staff treated us badly. Never will go back or recommend. Their are other businesses that treat customers with respect.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I highly recommend nampa floors and interiors, they assisted us in finding the most perfect flooring for our laundry room and bathroom, it was cost efficient, durable and exactly the look we wanted plus easy to install ourselves! Parker Albertsons was especially great to work with and made sure we found just what we were looking for!
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago We have never been so disappointed with a business ever! We had kitchen granite counter tops installed after nearly a week long nightmare that started with the measurements being done incorrectly by a guy who acted almost put out to be at our house doing the job. He was one of the unfriendliest "professionals" we've ever experienced, which in all honesty wasn't a big deal until we found out about his royal screw up. When the two installers were in the process of laying the granite they informed us that there was a big gap between the wall and granite. To make things clear, we had purchased a new under mount sink which they had at their shop to custom fit it into the granite. This was a Friday, so they took the counter tops, along with our sink and return back to their store with it all. We have 7 children and we were stuck until the following Wednesday with no counter tops and no kitchen sink. The saleswoman, Kortney, offered to extend the granite four inches as a back splash in an effort to hide the gaps and to eliminate another guy having to come back out and remeasure. We opted not to do this because we didn't want granite as a back splash. At no time did she apologize or offer to make things right. When we opted out of her offer she should have at least offered us any back splash of our choice with free installation. Then to add salt to the wounds the big slab on the kitchen island had a crack that ran through one of the entire corners about 6 inches out. So a big area, and it had obviously been glued back on. When we told her we'd like this piece replaced, she claimed that cracks are a normal part of all granite. Well, maybe so, but not glued back on and polished right on a compromised corner. The installers obviously agreed that the corner would indeed be a weak spot and were at least nice enough to unglue it and turn the piece so the compromised corner was on the non bar stool size of the island.We have three bathrooms in line for granite and we will NOT be using Nampa Floors & Interiors..... ever again!
4.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Beautiful showroom, excellent products, and outstanding customer service.
5.0
2 years ago First class service and quality products..Jeremy was awesome in helping with selections and all the facts behind his products. He is and awesome young man. Just finishing up building our dream home (JohnCotner Builder) and the choices are coming together PERFECTLY!!!!!!!!!!
5.0
2 years ago Parker Albertson was great to work with. I love my floors
5.0
2 years ago (Doing a review for my parents that lack in their interweb skills.) We have beautiful carpet in our home! We want to thank Parker, our salesman, for his professional, courtesy, taking the extra steps, and for being reassuring. We also want to thank Bill Reid, the carpet installer for doing a beautiful job. Both Parker and Bill have wonderful work ethics and it was our pleasure to work with both of them at Nampa Floors and Interiors!
5.0
2 years ago We want to thank Jon at your Nampa location for helping us make choices for our flooring needs. Also, the 3 carpet installers were very quick, efficient and left the place very clean. Thanks so much! We will likely use your store and services for our next project and recommend your services to others.
5.0
2 years ago All I can say is Theresa Dines at the Nampa location is my hero . She is amazing with all our builder clients as well as my builders . Her customer service is way way above what is required for her position . With out her clients would over spend or get over whelmed and she was always great at making a home beautiful with out spending tons . Can’t say enough about her !!
5.0
2 years ago We LOVED working with Nampa Floors and Interiors when building our new home! From the very first consultation to the actual install of our flooring/lighting and everything in between was an AMAZING experience. We had very specific ideas in mind, and Jeremy and Toni spent hours helping us find just the right products. We are so grateful for their help and patience through out the process. I would recommend them 1000 times over!
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago So far so good!
1.0
2 years ago their employees are thief's. walked in my bedroom while I was asleep. suppose to be fixing the floor in the kitchen. dont use them.
2 years ago Hello Jackie. My name is Nick, I am the manager of our Maple Grove Location. We take allegations of Theft seriously. At this time, no manager has been contacted by you. Please note that a quick review of my system does not show a job for a Jackie Shook or the last name Shook for any customer of ours. I am also feeling confused as a review of your facebook page shows that you currently live in Indio, California (that information may be incorrect). Please reach out to our Maple Grove Office immediately for a resolution to your situation. 208-376-6363
2 years ago
2 years ago Jackie, i cannot help you if you do not reach out. I can see your frustration, but i cannot verify anything. Please let me know what account your purchase would be listed under. As i stated in my original comment, I am confused. No one stated your were.
2 years ago For anyone reviewing this post and comments: I did have the opportunity to speak with the client, Jackie, this morning. Her allegation of Theft is from 5 years ago. I have reviewed our Contract Archives and still find no contracts with Sun Roc Corporation, Jackie Shook or the Address she provided. I searched from 2009-2014 in case the dates were wrong. Through discussion with Jackie, I can verify she felt violated, however, she cannot verify anything was stolen and did not file a police report. She stated she called our Boise Office 5 years ago, but cannot recall which Boise office or whom she spoke with. Again, Nampa Floors take allegations of Theft seriously. Anyone reading this that experiences theft in their home should immediately contact the police to file a report and should do so before contacting the company performing the work in your home. Unfortunately there is no way to resolve this complaint.
2 years ago O course they didn't find anything. They swept it under the rug. Yes I called nampa, i spoke with an older gentle man. My husband called them. And so did the property manager. Yes it happened 5 yrs ago. And the property manager ask us NOT TO FILE A REPORT WITH THE POLICE. SO I DIDN'T. NICK CAN CLAIM WHAT EVER. THE FACTS ARE TRUE. THERE WAS NO REASON FOR THEIR EMPLOYEE TO COME DOWN THE HALL AND ENTER MY BEDROOM. THEIR WORK WAS IN THE KITCHEN. LIKE I SAID THIS GUY HAD DONE THIS BEFORE AND HE WILL DO IT AGAIN. REGARDLESS WHO HE WORKS FOR. AND AS FAR AS NO CONTACT FOR THIS ADDRESS OR COMPANY IS INCORRECT.
5.0
2 years ago Loved my experience with Nampa Floors & Interiors. Parker did an excellent job of lining out our options and was very professional. We have been wanting to do something with our floors for quite some time and we are so excited with the results. We can't wait for our next project.
5.0
3 years ago Parker was our salesman and he really took the time to educate us on the pros and cons of each type of flooring. The installer was also top notch, very efficient and personable. We were completely comfortable having him in our home. Excellent service and quality!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago LOVE THIS PLACE!!!Andy was my sales guy and He helped my Wife and I with all the flooring stuff we needed for our new house..Very honest and friendly place!!
4.0
3 years ago Nampa Floors & Interiors installed granite countertops in our home. We had a little issue but they were so willing and quick to remedy the problem. The installers were excellent, being very conscientious to detail and careful to keep the area clean and undamaged! We love our new countertops! Thanks Chris!
5.0
3 years ago We used Nampa Floors for our shop in the Village at Meridian and couldn't be happier! Anything flooring company had put in two floors for us previously, both had application issues. One turned green and another didn't seal. We worked with Parker at Nampa Floors. From start to finish, it was a great experience. They took the time to listen to what the use of the floor would be, gave great feedback and we chose a floor that we love . From the time the floor was in stock to application being completed was less than 5 days. Love the floor and loved the support!
5.0
3 years ago Parker went above and beyond to find me a specific tile product. I would highly recommend Nampa Floors and Parker for any remodeling needs!
5.0
3 years ago Parker,Thank you for your help! I love the new flooring you helped me pick out for my house.
5.0
3 years ago We found exactly what we needed at Nampa Floors and Interiors. Parker was a great help guiding us through the various types of flooring. We were able to bring several samples home to get just the right match for our rooms. I highly recommend Nampa Floors.
5.0
3 years ago I walked into Nampa flooring not expecting a showroom with just about everything but the kitchen sink. I met up with Parker and I showed him what I was looking for and a price I wanted to meet He showed me several samples and said he would get back to me. The next day I had my flooring quoted within my budget. I was very happy not only with the service I was equally pleased with the installers.
5.0
3 years ago We have had absolutely wonderful experiences with Desiree at the State Street location. She is very knowledgeable about the many products that are available, and has helped us in selecting the right materials for our lifestyle. No high pressure, just listening to what we were looking for and giving excellent advice. We are very pleased with her thoroughness and making sure we were totally satisfied. We will be back!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Nampa Floors was recommended by our realtor for the hardwood floors we wanted installed in our new home, and we could not be happier with the results. When the originally suggested rep was not available, Parker was able to fit us into a tight window for the work, kept the job going and us informed while we were remotely located, and gave us the low down on what to expect when we arrived (e.g. lots of dust!!). He recommended the wood vents for the hickory floor which gives the work a very polished feel. When we noted a few things upon our arrival that needed attention, Parker had someone come right over to take care of the last bits. All in all a very positive experience. We will be back in touch for our future flooring needs!!
5.0
3 years ago Fast, efficient, and quality service. The representative that assisted me, Theresa, was very helpful in finding out exactly what I wanted, and making sure I was taken care of from there. From the quick scheduling to the billing, she and the company made the experience worthwhile, and I will definitely look forward to using them for further projects. Thank you!
5.0
3 years ago I have worked with Theresa for quite some time in decorating my homes. She has helped me so much in making my homes look so beautiful and sell fast. She always goes far beyond what is expected. She is amazing when it comes to helping you make your home look beautiful. She asks questions to make sure she knows your tastes and then will show you as many items until you find just what you love. The entire staff at the Nampa store are so friendly and caring. This staff is much more than just a business, I am blessed to also call them friends.
5.0
3 years ago Ask for Cruz. He will give you the hookup. Great guy.
5.0
3 years ago Service was excellent from the moment we walk into the showroom. Bruce was great to work with and ensured all our expectations were met. Install crews was very polite and did a very nice job. Will definitely use NFI in the future.
5.0
3 years ago We are newcomers to Idaho and Nampa Floors was recommended to us by a family member after we became frustrated with two other flooring companies. Nampa Floors gave us a pleasant and professional experience starting with the store staff. We felt welcomed and understood as we communicated our expectations and desires. Parker, our salesman, was friendly, informative and accommodating. The products he suggested for our cabin are now installed and look amazing! We look forward to using them again in the future as we replace more flooring in the future.
5.0
3 years ago We worked with Theresa Dines on picking out our floors, countertops and paint. She is fantastic and great to work with! She was able to quickly coordinate everything with the colors and styles we liked. We would definitely recommend her.
5.0
3 years ago I had an excellent experience with Nampa Floors & Interiors. Parker was so patient with me in finding exactly the right wood laminate flooring, and really went above and beyond in getting me the carpet I had my heart set on. I could not be happier with the results - it looks amazing!
5.0
3 years ago Working with Kortney for new carpet in our house was a great experience. She took the time to listen to what I was looking for and help me make the best decision. Her willingness to answer questions was by far the best interaction I had during this process. Afterward the customer service was great and the installers were on time and quick. Happy to be a return customer when the time comes to replace flooring in our new house.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Kortney at Nampa flooring was a pleasure to work with and the installation, by Pavel, went smoothly, professionally,and on time. I am enjoying my new flooring and will look to Nampa Flooring for future projects.
5.0
3 years ago I highly recommend Theresa at Nampa Floors and Interiors. She walks you through the process of picking interior finishes so easily. This sometimes stressful task becomes exciting and fun, and with her eye for design it takes all the guess work out planning your dream home!Amanda Wilson
5.0
3 years ago Parker was awesome to deal with. Great customer service and great quality of work.
5.0
3 years ago We are very happy with our new floors. Parker was extremely helpful in finding ways to balance some existing flooring with new. Our installer did excellent work. We will definitely use them again in the future.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago What a great experience I have had at Nampa Floors and Interiors. From the 1st meeting with Kortney coming to my home and measuring the rooms that needed to be redone, helping me pick out the exact carpet and laminate that makes my house like new again, and 2nd to Dorel the installer, (who let my dogs help him, on occasion when I was not looking) everything was done professionally and looks great, the carpet installer I did not have a chance to meet, but he did a fantastic job as well. I absolutely love my new flooring and would highly recommend them.
5.0
3 years ago Nampa Flooring is a great place to do business. Kortney and the others were terrific. The installers were fast, and highly experienced. I would recommend NF strongly!
5.0
3 years ago We used Nampa Floors and Interiors to redo our counter tops with granite. They had many beautiful choices of granite and got us scheduled right away after picking out what we wanted. Our salesperson, Parker, took great care of us before and after the installation. I would highly recommend using Nampa Floors!
5.0
3 years ago Nampa Flooring is truly an awesome company to work with. Parker was more than accommodating and went well above and beyond with customer service. I HIGHLY recommend Nampa Floors!
5.0
3 years ago We just replaced the carpeting in our home. After describing our home and situation to Parker, he steered us to the perfect carpet. We were very impressed with his product knowledge. If we buy carpet again, Parker’s our guy.
5.0
3 years ago It is my pleasure to write a review for Nampa Floors and Interiors. Here is information that may be helpful. This locally owned company for our project was:1) Responsive2) Helped us address a very difficult specific kitchen counter top issue.3) Was reasonably priced.4) Was honest about limitations with product and installers.5) We were not in a rush, so the project from start to completion took longer than would be normally acceptable for most people. We were ok with that!6) We are very happy with the finished product.7) Thank you to Bruce Boucher who helped us with the entire project.
5.0
3 years ago We stopped by Nampa Floors to see about flooring for our home and for our cabin we are building. We discussed our options with an employee there named Bruce Boucher. He was so kind and knowledgeable! He answered all of our questions and was so helpful. We really felt like we could trust him and that he wasn't just trying to sell a product! We are definitely going to use Nampa Floors when we are ready and will be sure to ask for him by name. Thank you for employing such great people!
5.0
3 years ago As scary as buying flooring can be, it was an awesome experience and our saleman, Bruce Boucher made it easy and even enjoyable. He showed us several options and never pressured us to make a decision. We are highly pleased with both Nampa Floors and Bruce!
5.0
3 years ago I used Nampa Floors for carpet twice and highly recommend them! Bruce Boucher and Stacey Shelton are awesome!
5.0
3 years ago Serious must read! Completely blown away by the experience we received from Nampa Floors and in particular, Heidi at the Maple Grove location. After having her over to give us an estimate and agreeing on the quotes, we had the installers over just a week before Christmas (hoping for a nice cozy Christmas on new carpet!). They did a phenomenal job! We couldn’t believe how perfect the vinyl planks were installed and the carpet too. Anyways, less than 24 hours later… our house flooded (water line to the fridge came loose). It affected about 75% of the newly floored areas. We called Heidi frantically and she got a great restoration company (Ness Restoration) over to our house within an hour. Needless to say, our flooring woes were deep but Ness and Nampa worked together to get us back to brand new. We can’t speak highly enough of the customer service and of Heidi’s endless help. We’re so lucky we chose the best company to work with in good and in bad times. Thank you!
5.0
3 years ago We are very pleased with our new granite vanity counter top. Our experience with Parker Albertson and Nampa Floors and Interior was superior. Everyone we encountered was super help. When looking for flooring or countertops we will definitely be choosing Nampa Floors and Interiors.
5.0
3 years ago I went to a number of stores looking for new flooring, and l loved my experience with Nampa Floors. They are the best in town. Their show room is welcoming and their customer service is world class. Parker helped me pick out floors, and was very knowledgeable about all the different types of floors available. He was very patient with me and my husband while we moved forward in the process and was quick to answer all of our questions. We loved working with Parker and Nampa Floors and will go there again for any future needs.
5.0
3 years ago I did a lot of research before deciding on Coretec Plus tiles. I shopped online for the best price I could find and gave all local suppliers a chance to match it. Parker at Nampa Floors beat the best price I could find by a good margin. He was also very helpful giving advice on how demo my old floor and install the new. I only wish I had asked him more questions before I got started. I installed it just over a year ago and we are very happy with our purchase and the service Parker and Nampa Floors provided. I would definitely recommend them to friends and family.
5.0
3 years ago We worked with Theresa Dines to design our dream home. You cannot find a harder working person in the valley to have on your design team. This woman has an uncanny ability to bring out the best in those around her, and that included us! She listened to what we wanted, and learned abut our tastes, and then created a masterpiece. Her ideas are cutting edge and comforting at the same time. She stays on top of all current trends and knows the newest styles. She brought style and grace and warmth to our dream home, and implemented the newest textiles on the market. She held our hand the whole way and worked overtime to make sure everything was done perfectly. If you are looking for someone who can build your vision, this is your woman! I wish we could give ten stars!
5.0
3 years ago Working with Bruce Boucher from the Nampa store has been a real treat. Not only is Bruce highly knowledgeable and personable, he did an excellent job coordinating the entire process, very timely and used top notch installers. Quality products, quality installers, and quality service from Bruce!
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We had a great experience working with Bruce at the Nampa store to carpet a new addition on our home. He helped us find the look we wanted at a great price. He also worked hard to get us installed during a really busy time of year and we are super happy with the end product!
5.0
3 years ago Nampa Flooring is an incredible company. I worked with Parker finding beautiful flooring for our new home within our budget. Parker was patient, kind, and knowledgeable regarding all types of flooring and did not push or coerce in making a bigger sale. He listened to our needs helped us make a great choice. Parker has a great personality and goes the extra mile even stopping by our home on his personal time to view a concern we were having before installation. We plan on updating the rest of the flooring in the near future and will definitely be working with Parker at Nampa Flooring! Thanks, Parker
5.0
3 years ago We bought flooring at Nampa Floors and had a GREAT experience! There were lots of options to choose from. We worked with Parker Albertson, who was very honest and helpful. He provided great feedback and tips on installing the flooring, cleaning and maintenance, and tips on how to keep the floor looking pristine. He was very easy to work with, and didn't pressure us into making a decision. We will definitely be returning in the future.
5.0
3 years ago We had a great experience working with Parker! He helped us pick things out that made sense for our price range and our home without giving up good quality materials. He was great at answering questions and was super helpful. Our timeline was tight and he made it happen. I would absolutely work with him again.
5.0
3 years ago I have been working with Nampa Flooring for a number of years now from remodels to new homes. What a great group to deal with! The way they have their teams built is awesome. My clients can go into their beautiful show room in Nampa and meet with our amazing designer Theresa Dines and pick out exactly what they want and we can build a dream home with products we can actually see and touch! They seem to stay very up to date with all the latest and greatest products which is great and if they don't have it for some reason, 9.9 times out of 10 they can get it! Treasure Valley Innovations will continue to do business here for a long time to come. Thanks guys for all the support, organization, patience, and direction!
1.0
3 years ago Shoddy product, worse service.The engineered hardwood that these folks installed in the home I bought was peeling finish within a year. We were told by home inspectors that the product wasn't of sufficient quality to sand down and refinish, and needed to be replaced.Nampa floors was informed of this in NOVEMBER OF 2017. It is now May of 2018, and the warranty process is still ongoing. We were told to come into the store twice, and neither time did anyone in the store know who we were, why we were there, or anything about our claim. No one in the store could answer questions about our claim, even after we were invited into the store by managers who ended up not being present when we arrived.Now I can't even get an update about my warranty claim. I have emailed and called, and no one will get back to me.This store is a disorganized disaster. We didn't choose to work with them, we bought our house new and they happened to be the people who installed the floors.At this point I'm seeking legal advice to see if it's possible to just have Lowes come in and replace the floors and then send this incompetent business the bill, because I no longer trust them to make good on the work they promised.
5.0
3 years ago Bruce at Nampa Floors in Nampa was awesome to work with for our flooring needs during our remodel. He went the extra mile to make sure we had the product of choice available to us and ensured the installation was to our satisfaction. The installers were very professional as well. Great job Nampa Floors we love our new flooring!Steve and Janet
5.0
3 years ago We recently purchased a home and had a tight window of when we needed to be out of our apartment. We worked with Parker Albertson and he assured us Nampa Floors could get the work done on time. Parker not only delivered but went above and beyond. He was extremely easy to get a hold of and gave us an accurate quote. We even had an issue with a baseboard and Parker made sure it was fixed without paying a penny more.
5.0
3 years ago This company is incredible! I have fallen in love with my house again because of the our new floor. The team who put it in was great, did an amazing job and very friendly. Bruce was our sales guy and was helpful on picking out what floor best fit our family. He was honest and fun to work with. I highly recommend this company for any all floor projects and with anything else they offer. Will be using them again for further projects on our home.
1.0
3 years ago UPDATE #2The new floor they installed has already proven faulty. I don't know if their entire catalog of products is terrible quality, or if I am just extremely unlucky. Back down to one star it goes!UPDATEMy warranty claim has now been fulfilled. The wait was a total of around seven months.This review was originally one star. I'm updating it to two because Nampa Floors did attempt to rectify the situation by installing a replacement product of higher value and covering it fully.The work team did not redo the caulking on our baseboards after replacing them which is a minor complaint, but in my opinion leaving a work site in the same condition you found it should be a business standard.I am still generally unhappy, however I recognize that they attempted to rectify the situation -- eventually.(Review of Nampa location, copied from my Yelp review)Shoddy product, worse service.The engineered hardwood that these folks installed in the home I bought was peeling finish within a year. We were told by home inspectors that the product wasn't of sufficient quality to sand down and refinish, and needed to be replaced.Nampa floors was informed of this in NOVEMBER OF 2017. It is now May of 2018, and the warranty process is still ongoing. We were told to come into the store twice, and neither time did anyone in the store know who we were, why we were there, or anything about our claim. No one in the store could answer questions about our claim, even after we were invited into the store by managers who ended up not being present when we arrived.Now I can't even get an update about my warranty claim. I have emailed and called, and no one will get back to me.This store is a disorganized disaster. We didn't choose to work with them, we bought our house new and they happened to be the people who installed the floors.
3 years ago Good Afternoon, Ben. My name is Kyal from the Nampa store. I wanted to thank you for reaching out concerning your frustrations and delays with our claims process. We've taken to heart the errors made and strive to create a more positive experience moving forward. I'd like to personally apologize for these delays and lapses in communication. I'd also like to inform you that you'll be hearing from our Quality Manager in the coming days concerning updates on your re-selection of product and installation of said materials. In addition I'll be following up on the process to ensure we don't fail you as a customer (again). Thank you for your consideration and taking the time to read this.
3 years ago Good Afternoon Ben,
3 years ago Kyal, hello and thank you for responding. The claim is now settled and the work has been done, I have not had a chance to update my review but I will do that now.
3 years ago Hi Ben, I was made aware of the progress in your home and, as a result, met with all parties involved to ensure we can streamline our process as well as increase communication with customers as a result. I certainly hope you and your family are happy with the new floors. Have a great 4th and feel free to contact me any time.
3 years ago Hello Kyal. I was walking on my floor the other day and a small piece of loose wood caught on my sock, ripping away some of the finish. I don't even know to express how frustrated I am at this point, having waited seven months for this store to honour a warranty, only to have my replacement floor prove faulty within weeks of installation. I expect someone at my house to look at this before the end of next week. I sincerely hope that it proves to be a quick and simple repair.
5.0
3 years ago Shopping for a total bathroom remodel can be exciting as well as overwhelming. Heidi Gauthier made our entire experience remodeling our master bathroom not only affordable but less stressful. She took the time and numerous appointments with us to ensure that we knew exactly what we wanted our bathroom to look like. She was available to handle ANY question at ANY time of day and was very prompt to respond. Heidi's expertise, willingness to help, and overall personal feel is the reason we LOVE our bathroom and will continue to do business with Nampa floors and interiors!!
5.0
3 years ago Good service! Parker provided good help matching existing floor that was no longer available, to new product. The installers he sent were quick, courteous, did good clean-up when done. All the folks involved were pleasant & helpful to work with! Thank you, Parker!
5.0
3 years ago I love Nampa Floors and Interiors!! I have rooms carpeted throughout my home by this company and am extremely pleased. What made the whole process such a great experience was the knowledge, experience and professionalism of their designer/sales rep, Desiree Albertson, from the Boise, State St. store. She explained everything about different carpet types, measuring, colorings, costs, delivery of product and installations to payment, warranty and care of the carpets. Desireeanswered every question I had with positivity and I felt her confindence in her work and her belief in the company she works for. She was a delight to work with!! Also the professionalism and quality of the installers (two different crews over the years) was spot on! I will only use and trust in Nampa Floors and Interiors and Desiree Albertson with all my future home improvements. Thank you!!
5.0
3 years ago I wanted to jump on here and leave a review for Desiree Albertson at the State Street store. I've used her several times for several different home projects and have always been so pleased with her customer service, timelyness and knowledge of the product materials. She has helped us with numerous window covering orders, always knowing more than myself which product I would love and which would be most functional for our lifestyle. She also has done several area rugs for us that have turned out beautifully. About a year ago one of our area rugs had some staining that didn't come out after a professional cleaning. I contacted her about this, as the rugs had warranties, and in a quick and timely manner she helped us reach the manufacturer and get the area rugs completely replaced at no cost to us. It was amazing. She has also helped us put new flooring in our upstairs hallway and down our stairs. She helped us pick out a beautiful LVP and everything with that order couldn't have gone more smoothly. I will always choose to work with Desiree because she has excellent design taste, is quick to respond to calls and txt messages and she is very professional in all of her interactions with her clients. Each and every project we have used Desiree for has turned out amazing and I know we will always go back to her. Thank you Nampa Floors for employing such wonderful sales people!
5.0
3 years ago Great service and pricing from Stacy at the Maple Grove store. Very responsive to any questions and good followup.
5.0