R N R CARPET CENTER, INC.

4.2
|
121 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
RNR Carpet Center 480 W 12th St, Ogden, UT 84404-5552 801-394-0011 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
121 Reviews

Reviews


5.0
2 days ago From beginning to end we had a very positive experience. The staff were very helpful, responsive, and knowledgeable. We love our carpet!
5.0
4 days ago I had a super awesome experience with r&r carpet. I was pleasantly approached by Kathleen and she was AMAZING. She had so much knowledge I was way impressed. I was able to get a remnant carpet section. Very impressed with her perfect performance and professionalism would recommended any friend to deal with her. Thanks for the experience.
5.0
last week Great experience from beginning to end. Show room was inviting with a large selection of styles and patterns. Multiple staff at RNR helped us choose the carpet that would best fit our needs. Installation was great and the finished product looks amazing. Recommend RNR to anyone for their flooring needs. Will definitely use them in the future for additional flooring projects.
3.0
last month This customer did not leave a comment.
5.0
last month I am sharing for my mom Jeanette. In may I had a flood in my house the day before I had back surgery. My daughter recently purchased carpet from you and wanted me to have the same awesome experience when she got carpet. Then my daughter from Boise was in town and she arranged with RnR carpet to come and give me the bids for my portion and the swamp cooler company to have separate bids and make it nice and easy. We had to do tile first before the carpet and rnr was so great and on top of everything and had my carpet ordered and ready to go. Kat was so great to help us with the colors and arranged to do it faster than expected! Carlos sr and Carlos jr were very professional with high quality work installing my carpet and they were very fast! They did a great job! Thanks to all of you at RnR carpet for getting my house livable. Thanks Jeanette VB
5.0
last month This customer did not leave a comment.
4.0
3 months ago This customer did not leave a comment.
5.0
4 months ago I have never picked out flooring before. We walked into RNR and got instant help from Kat, she was wonderful throughout the entire process. She made it easy and fun. I loved that they had a paint sample book with the paint we picked out and was able to compare all flooring to that. Our carpet installers were WONDERFUL. My flooring looks amazing and they were so fast and efficient. The nicest men. I would recommend this company to anyone! Will never go anywhere else for flooring.
5.0
5 months ago RnR is the best. They turned a stressful process into an easy one. I was in a jam and they even went above and beyond to work with me so i could meet the deadlines for getting into my home. They also will beat anyones prices in town. Kat and Rock are amazing people. Thank you for a beautiful home.
5.0
6 months ago Kat was amazing! she found us the carpet we love and was able to keep us in the price range we wanted to be in. Kat was also able to get us the install date we needed to be able to move into our new home. The installer she sent to was awesome! From beginning to end RNR was a great company to work with!
5.0
7 months ago Friendly staff and great service! Ask for Patti, she was extremely knowledgeable and a pleasure to work with! We love our new carpet!
5.0
7 months ago Great carpet and excellent prices and service.....we have used them over and over for years. Great employees and selection of flooring!!!
5.0
7 months ago RnR is the best place to shop for your flooring needs!! Amazing staff, super friendly environment!! I will go back everytime!
5.0
7 months ago R and R Carpet is the Best!! We have used them a couple times and they are always great to work with. Patti in the office is fantastic! She treats you like you are family!! R and R installed our floor and it is beautiful. We will use them for all our flooring needs going forward.
5.0
7 months ago So Happy with the service of this company. They were great every step of the way. The twins who did the install went out of their way to make sure we were taken care of according to our schedule. Five Stars!!! Both times we got carpet from them.
5.0
7 months ago I have done business with RnR carpet for many years. They have always treated me right and had good customer service. Recently I was looking for someone to refinish my wood floors. I called RnR and they gave me a recommendation. He did a great job and I appreciate their willingness to help me out.
5.0
7 months ago The only place I will get carpet and flooring in Ogden. Lady named Patty helped us and was unbelievably friendly, knowledgeable, warm, honest... What a great experience I will ask for her every time we need flooring......
5.0
7 months ago We have done business many times with RNR Carpet and it has always been a great experience. We have had them carpet some of our rentals and will definitely use them again as we need to replace more carpets. We also ordered wood flooring and tile to do ourselves, which we received promptly and everything we needed to lay it. The customer service has been excellent. The employees are willing to help with your individual projects and the different options that could work for you. We have always felt like the prices were more than fair. Thanks RNR for your great service!!
5.0
7 months ago I was impressed from the moment I walked in the door. The sales staff was extremely helpful! We found the perfect kid friendly carpet at an excellent price. RNR will always be my go-to carpet store.
5.0
7 months ago I love my carpet and wood floors from R and R!!! Amazing quality and service!!! We won't go anywhere else!!! Thank you!!!
5.0
7 months ago This is our second house built with the advice, experience and excellent sales staff at RnR. We were especially pleased this last time with the assistance offered by Lindsey in selecting the vinyl flooring, tile and carpet. She definitely knows her stuff (colors, product, etc). You won't go wrong with these guys....
5.0
7 months ago We love our carpet we got from R&R, we tell people all the time that R&R is the best place to get new carpet. The products is high quality, the price is very reasonable and the staff is very friendly. We definitely recommend R&R to anyone who is looking into get new carpet.
5.0
7 months ago Amazing experience using R&R carpet.
5.0
7 months ago We loved working with RNR Carpet! From the beginning of our project to completion, working with Rocky and Kat and our installers was a great experience. The time and ideas on products for our project that Kat provided were so appreciated, because of her fantastic customer service and genuine attention to us and our project, we are extremely happy with the outcome. We had multiple types of product to install (carpet, tile, and LVP) and the coordination with installers and other contractors was a smooth process. We would enthusiastically recommend RNR and their team of great professionals for all your flooring needs!!!
5.0
7 months ago Great experience... from picking out what I wanted, to the installation, to the price! The staff was awesome and very helpful. I LOVE walking in and seeing my beautiful floor! I receive tons of compliments and it has held up fantastic(my kids are hard on everything)!
1.0
7 months ago Buyer beware. Any business that will not stand by their product should be avoided. Based on my experience I recommend shopping anywhere else for flooring.
5.0
7 months ago I am so pleased with the service I received at R & R Carpet. The staff were great to work with and I was able to have my carpet installed in a week! The crew that installed the carpet were excellent! They were in and out in a couple hours and very personable. I highly recommend R & R Carpet!
5.0
8 months ago We love R&R carpet. We comparison shopped the carpet we liked and they beat everyone's price. They have great customer service. The staff is friendly and helpful. I wouldn't go anywhere else to get carpet. This is our second time dealing with them and our experience was amazing!! Ask for Patty. She rocks!!
5.0
8 months ago These guys do a great job and a very reasonably priced
5.0
8 months ago This customer did not leave a comment.
5.0
8 months ago R&R was recommended to me by a friend and they delivered. The sales team is amazing. They helped us choose color schemes for each room and really pulled things together.
5.0
8 months ago We couldn’t be happier with our carpet as well as our carpet installers. The Simpsons did an amazing job and we would highly recommend them to anyone! Absolutely amazing costumer service and satisfaction! Thank you!
5.0
8 months ago So helpful and knowledgeable at the store. Installation was wonderful.
5.0
8 months ago We recently built a home and had the opportunity to work with several supply companies during the process. The sales person at RnR who helped us was by far the most helpful person we worked with. Her knowledge and expertise were extremely helpful and everything she helped us with turned out perfect. We couldn't have done it without her. The selection was great and the pricing was fair. I would recommend RnR to anyone looking to build or remodel a home.
5.0
8 months ago We had carpet layed in our last house in 2002 from R&R and we were really pleased with the carpet and the service. Now in our new home we need new carpet and we chose R&R to get a bid and measurement, along with two competitors. R&R came in way under the other two as far as price, for the same carpet, pad etc.. We worked with Patty and she went above and beyond to help us out! The customer service is tip top! They work hard to please the customer and to get you the best deal! I would always choose them as my carpet company.
5.0
9 months ago Price and service is the best around! We’ve bought carpet from RNR twice and would use them again in a heartbeat. Don’t shop any where else. Everyone there is very friendly and accommodating. I HIGHLY recommend RNR!
5.0
9 months ago R and R Carpet was so wonderful to work with. The staff is so great and knowledgeable. We just built a new house and it was so great to be able to go to one place that did all of our flooring and helped us pick out what matched and looked great. Highly Recommend. (ask for Kat)
1.0
9 months ago This customer did not leave a comment.
1.0
10 months ago Avoid this place! Do not use. We paid $7,500 for carpet. We put an expensive patterned carpet on our stairway. The pattern doesn't match in two places. The owner, Rock, will not stand by his own personal mistake (he is the person who came out to measure). He told me that I can only see this issue from "my point of view." I replied with, "I am the customer. I paid $7,500!. I wanted the pattern to match on my stairs. What other point of view is there?"
4.0
10 months ago This customer did not leave a comment.
5.0
10 months ago Very good deals on carpet, and great quality carpet. Their selection of tile is big and prices of tile are very competitive too.
5.0
11 months ago Excellent selection, knowledgeable staff, impressive focus on customer service & satisfaction! Free design consultation service as well. We had challenges obtaining tile and carpet for our tight timeline, and the RNR team really went the extra mile to get the materials in time so we could install in time to make our closing.
5.0
last year We had a great experience with RnR Carpet. We built a new home and used them throughout. Their selection and design consultation service were fantastic. We had some lead time challenges on the tile we chose, and the RnR staff monitored the situation with the tile company, expedited and made our deadline. Our experience with RnR was that they were very focused on customer satisfaction.
5.0
last year Rock and Randy are awesome. I highly recommend. They carpetted my basement and did a great job.
5.0
last year Rock did a great job in making the best of the worst situation. We had ordered carpet weeks in advance to put into our newly purchased home. The carpet ended up getting back ordered, and Rock brought out their interior designer and multiple carpet options, allowing us to get carpet in before we moved in. They went above and beyond to make it right, I won't do business with anyone else.
1.0
last year Got some carpet for my basement at a price that worked with a tight budget. After a few months the carpet started to unravel. 👎 Since it was still under warranty, I called to arrange a fix, RnR Carpet was just not interested in standing behind their warranty. Would not recommend 😔 Update: downgraded to 1 star after receiving a call from RnR just to be bullied because of this review.
last year We laid this carpet in 2010. Eight years after install. There was a concern that was resolved to the customers satisfaction one year after installation. We have received no further complaints until this review was posted. We make every effort to provide the best service possible. After receiving his review we attempted to contact the customer to see what we could do to help, as this was the first we have heard of the issue. He refused to give us any information and hung up on us. He then lowered his rating.
5.0
last year I have used R&R carpet for two different houses that we have built. They have excellent service, they are super nice and the quality of their carpet and pad is excellent. I'm really picky about the carpet pad I want it super think and soft when you step on it. R&R has the perfect pad. I give them 5 Stars!!
5.0
last year This is my new carpet place. From sales to installation.......I'm ABSOLUTELY and COMPLETELY satisfied!!!
5.0
last year Fantastic service, great help. I've done business with them for the last nine years and I will continue to do so.
5.0
last year I have known Randy and Rob ever since we were little kids. They have always been honest, dependable and trustworthy! I am a tax accountant and I’ve referred many of my clients who own rental properties to R&R. Everyone of them loved their experience. I am replacing a lot of my flooring this Spring and won’t use anyone else! They’re simply the best!
5.0
last year The owners of R & R carpet ROCK!! We recently asked if they could help us re-carpet a building to be used for our non-profit homeless shelter, Family Promise. They donated carpet, pad AND labor...R & R carpet is the best! I will be back when I need new carpet for my own home! They have earned all of my future business and my recommendations to clients!
5.0
last year My wife and I were wanting new flooring in our kitchen and bathrooms. I had used other places in the past, and was satisfied, but the service that was given to us @ R&R was outstanding!! Randy and Rob went above and beyond to make sure that we were happy. The installers that were sent to our home were very helpful and kind as well. I would definitely recommend them. We love our flooring and the rooms look fantastic.
5.0
last year I have used other Carpet places before- and will NEVER go to anyone but R&R Carpet! Not only are their prices competitive, but even more- their ENTIRE TEAM is professional, kind, honest and hard working! I've now used R&R for new Carpets, wood flooring, installation, and most recently new Pad & a re-stretch following some water damage- truly can't "BRAG" about this team enough! They are the BEST out there!!
5.0
last year I am teacher, and for a part-time job I install tile, wood, and laminate flooring. I want to give R and R a shout out! They have been great to work with. Their prices are competitive and they have great designers that help make the purchasing process easy and enjoyable. I have sent many customers to get flooring from them and all of them have been well taken care of. In many instances the staff has bent over backwards to help customers. One time a flooring manufacturer messed up on my customers order, and R and R dealt directly with the manufacturer to help the customers get the product as timely as possible. In fact, the owner of the company even got involved to make sure things were taken care of. It is refreshing to deal with a locally owned company with owners that truly care about the customer and not just money.
5.0
last year Had a wonderful experience with this company. I had an idea of what I wanted in my rooms and after describing what I would be using them for they showed me what I was looking for and then offered me some other ideas. After taking the time to think about their suggestions I went with their ideas. I couldn't be happier with the service I got and I am so glad I went with their suggestions!! Very professional, honest, and willing to listen. I'll use them again when I'm ready for my next project.
5.0
last year Best place to get remnants.
5.0
last year This customer did not leave a comment.
5.0
last year Great selection and advise.
1.0
last year Worst place I have ever walked into. We are a 30 year military family and have bought and sold houses all over the U.S. and each home has had flooring replaced. We may have well had swastika symbols tattooed on our forehead because that is how we were treated. Pretty sure I heard a SNARL out of the blonde when we walked in. RUDE & UNPROFESSIONAL. Took them over 20 minutes to find our measurements and once they did knowledge of the product was ZERO. Once we chose our OWN product it took over 30 minutes to calculate just a portion of our order. While we were sitting twiddling our thumbs do you think ANYONE asked if they could get us anything, if they could help the poor girl who clearly had no idea what she was doing? NOT!!!!!! This place came highly recommended and we were so extremely disappointed. We wasted 2 hours of our time to finally walk out. We will NEVER go back nor will we EVER recommend this place. And their prices, what a joke. Sorry for interrupting your facebook time by walking in the door. Believe me it will never happen again and we still have an entire downstairs to floor.
5.0
last year I could not be happier with the quality, workmanship, and customer service that I received from R&R. The product that I originally ordered was discontinued. R&R helped me to revamp my plan and I ended up with a beautiful finished product.
5.0
last year Great service and selection
1.0
last year I used to recommend them to everyone I knew, but the owner was not friendly towards us after we let them know they damaged our drywall in the stairway and the seam of the two pieces of carpet was very obvious and he basically treated us like we were being picky... I figured if I was paying him $4500.00 dollars, then I can be as picky as I want!!
3.0
last year This customer did not leave a comment.
5.0
last year Amazing experience. Helped me pick out the perfect carpet and paint colors for my remodel. Had great suggestions to help my house look beautiful. I love the personal caring customer service. They went above and beyond to make my experience wonderful. Will definitely use them again in the future.
1.0
last year This place is not a place that i would recommend there very snooty they assume without asking and they're very non-friendly they won't even let you look around without having an associate with you. We went to them because our Builder referred us to them. the lady that helped us assumed our budget by looking at us. Didnot asked us what our budget was. When we called to talk to the manager he was unavailable and was supposed to call us back and we never heard back from him .We will not be going back
5.0
last year I had such a positive experience last month with R and R Carpet. They recarpeted our house we just bought and did a great job. I recommend them to all my friends. They have done 3 houses for us and I won't go anywhere else. Everyone is so nice and helpful . They really help you to get the best product for your needs and budget. The owners are fantastic, you won't find nicer people. Go to R and R, you won't regret it.
5.0
last year We just got the entire main floor carpeted today and it looks GREAT. My wife is extremely happy with the quality and texture of the carpet, and it has completely changed the house. Work crew was top rate, and worked quickly and efficiently. We looked for seams and defects in the install and found no problems. We have a very difficult main staircase with a lot of carpet "wrap over" and wood rails - again, zero problems and it came out great! Thanks R&R for solid work and getting the carpet installed AHEAD OF SCHEDULE. We have a surgery scheduled for next week and they were able to push the order and get everything installed today. This photo is kind of dark - this is tonight just after the install has been completed, and this is a 18 by 30 foot family room that was one of the rooms done today.
5.0
last year It was awesome we googled and went to different places. Even the big out let stores. No one beats the prices of ENT. Carpet. Thank you for the best customer service any where. They all knew what they were talking about. Never pushy ansewed all questions. Thank you for being the best place to go for carpet or title. Thanks again Larry McTee
1.0
last year My husband and I went in to RNR and picked out carpet nearly two months ago. We waited 2 weeks for someone to come and measure the room so we called and asked when they were coming, the employee told us they would remind their worker to come out. No one has followed up. NO calls or measurements in two months!!! We called Wall2Wall Carpet who came that same day and installed the next week. At least someone knows how to treat customers.
1.0
last year My husband and I went in to RNR and picked out carpet nearly two months ago. We waited 2 weeks for someone to come and measure the room so we called and asked when they were coming, the employee told us they would remind their worker to come out. No one has followed up. NO calls or measurements in two months!!! We called Wall2Wall Carpet who came that same day and installed the next week. At least someone knows how to treat customers.
last year Contact ja Jamie Taylor Ellis and Jason Ellis at Thoro Clene. They did our carpet through our whole house. They are wonderful to work with and more reasonable than anyone else in the valley. Jo
5.0
last year R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
last year R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
last year R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
last year We just had RNR install all of the carpet and wood flooring for our new it. They did a great job and we love it. Customer service is amazing.
5.0
last year The staff was so helpful, and so concerned about our wants and needs. We are thrilled with our purchases and our service; it could not have been better!
1.0
last year Horrible experience having a wood floor installed by RNR. We built a new house and had RNR install the wood floor. After 18 months in the new house the floor began buckling and separating in some areas. The manufacturer did agree that the product was defective. The manufacturer replaced the flooring and R&R completed the installation. 18 months later we are having the same issue. The installlers did a horrible job matching up to the cabinets and replacing baseboards. The owners did not want to help without excessive pressure from our builder and they were horrible to work with. We have a beautiful home and a very defective wood floor. Extremely disappointed in the quality of work and lack of professionalism.
5.0
last year Had a great experience with R-N-R Carpet. They were willing to move up our install date by a week. Gus and Ed did an excellent job on the installation. I would recommend them to anyone.
5.0
last year Lindsey and the entire staff at RnR are wonderful! I love all the things I chose for my house!
5.0
last year RNR Carpet is the Best place for flooring. Their staff are easy to work with!
1.0
last year Awful! Have had my carpet for three years and is bubbling everywhere . Contacted company who got me in touch with the installer just to be told " sorry you have a weird hallway" and you will need to pay to have it stretched . I have pictures to prove . Horrible customer service don't recommend.
5.0
last year RNR Carpet Center is amazing... They are very friendly, helpful and knowledgeable. They showed me a flooring that I would have never thought about...it was a great price, the installers did a great professional installation and it looks So Beautiful, throughout my home, I absolutely Love it! I would recommend RNR Carpet Center to all my friends.
5.0
last year We had these guys do part of our house and a competitor do another section we finished a month or so later. The other guys were a little cheaper for what was supposed to be the same product. There is a very noticeable difference in the two. I wish I had gone with these guys on the rest of the house. My floors look high end but were done on a mid grade budget. Thank you!
5.0
last year I have gone to R&R for the last 10 years, as we have slowly redone the floors in our older home. I really like the quality and prices from R&R and have recommended them to at least 10 friends. The latest addition is a new wood floor in our kitchen. I was worried that it would be nicked and dinged in no time, but the finish has really held up - just like R&R said it would. There was one small problem with installation, but R&R had someone there to fix it in the next few days.
5.0
last year This customer did not leave a comment.
5.0
last year Great place! Feels like you're getting help from family with lots of options to choose from.
5.0
last year This customer did not leave a comment.
5.0
last year My wife and I just completed our home using R&R as the flooring contractor. They did the carpet, hardwood, laminate and tile installs (bathrooms, showers, and laundry) for us. Their designs and ideas are unsurpassed. Honestly, I thought my wife and I could put together some great looks and their team listened to our desires and truly expanded our vision and completed the dream. It was very clear when we walked in that they're the experts. They helped us understand the pros and cons of certain choices. We felt educated and in control. I left the store excited about our choices and relaxed that R&R would deliver (a rare feeing in home building). My favorite part was that it was all completed on budget! (A rare accomplishment in building). We couldn't be happier about the results. They worked hard for us, even when we had to push them off or they had to work us in for scheduling. The construction process is a nightmare and R&R helped us get through it. Now that's it's over, I truly feel like they put the finishing touches on our house that really make us happy and that fit our style. Side note: We're the 7th home on our street who has used them. I've chatted with 6 of them. Each had a similar experience to me. If you have a project going on, do yourself a favor and go see them. They do it right!
5.0
last year This customer did not leave a comment.
5.0
last year Fantastic service!! 5
last year Best decision to go to R & R!! Thank you Annie for your help & patience!! Jay Elwood did a great job installing! Thank you Jay!!
1.0
last year Greedy! Horrible! This is a very unprofessional company! It should be shut down. When I first went there, they seemed reputable. It didn't take long to realize that I had made a big mistake by choosing them. Scheduling was a nightmare. There were countless delays, and the quality of the installation turned out to be terrible. Most concerning of all, RnR's billing statements are completely fraudulent. If you go through this company, and I would highly encourage you not to go through them, be sure that you at least keep all of your paperwork. They will deceive and distort contracts. Trying to communicate with them after you realize you have been ripped off is nearly impossible. They don't respond to complaints. They don't care about service and satisfaction. It is all about money, and money unfairly obtained. AVOID!
1.0
2 years ago Billing statements are fraudulent. Watch out for this company. Very dishonest. I'm surprised they stay in business. Go somewhere else. You'll be glad you did.
1.0
2 years ago Extended delays on installation, without any clear or reasonable reason. Watch out for tacked on charges and billing statements that differ from signed sales agreements.
5.0
2 years ago We had a fairly large issue with the carpet that was installed by r&r originaly. The memory foam pad collapsed causing the carpet to fall and wear out. We contacted rock, and he came right out to inspect. We decided rather then replace the pad and leave worn out carpet we would like to replace it with something much nicer. Rock treated us very fair and we were pleased with the overall outcome! Thanks rock.
1.0
2 years ago This customer did not leave a comment.
5.0
2 years ago RnR Carpet Center has a great selection, and great pricing!
5.0
2 years ago RnR Carpet Center is pretty awesome! Great company!
5.0
2 years ago This customer did not leave a comment.
1.0
2 years ago I have wood flooring that was installed wrong and RNR WILL NOT STAND BEHIND Product.I have left many messages and have never received a call back...would never use again. This is the second time they messed up an installation and never follow up.
1.0
2 years ago R n R carpet put my wood floors in. They were installed wrong according to the manfacturer. I have been trying to get them to look at my floors and they will not return calls. They do not honor the warranty. Do not give them your business you will be disappointed! This has been going on for two years
5.0
3 years ago We have used R & R in the past and will again we are having new carpet installed in our motor home and they WILL do it!!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago RNR is the best!! I had another flooring company bid my house, it was super generic and just the bare minimum, they didn't give me any design ideas or tips. Then I took my plans R&R and they help me design all six bathrooms, two kitchens, living room, and great room. It was a big job but they made me feel like they were there just in business for me. Their pricing for everything came in just about the same as the other company, but I got a better product and better design. I really appreciate everything they did to help make my house beautiful!
5.0
3 years ago Sorry one or two people have had bad reviews. I've used R&R multiple times for both tile and carpet. I've found their prices are very fair and they have perhaps one of the best tile layers in the state. I used R&R to tile a wall in my front entry, and Spencer took the time to be extremely elaborate and particular in his work. He cut pieces of tile smaller than 1/16th inch when he easily could have used grout in it's place.
1.0
3 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
1.0
3 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
1.0
3 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY"I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine.First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility.Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done.DO NOT TRUST RNR OR "BRY THE TILE GUY"
5.0
3 years ago It was a great experience working with RnR Carpet; they were so patient with us as it took us several tries and many samples over several months to finally reac...
5.0
3 years ago This customer did not leave a comment.
3 years ago They were veryhelpful, two years later I am still very pleased with the job they did.
5.0
4 years ago Everyone is always so friendly and helpful. I have really enjoyed working here
1.0
4 years ago Low quality high price and they try to sell you low quality flooring at a high quality price. They sold me a floor that was supposed to be new and I found out it sat in a warehouse for over 7 years and I'm having problems with it and they wont do anything about it.
3 years ago Had some carpet installed over two years ago. No problems found them great to work with.
1.0
4 years ago Worst experience ever, absolutely no customer service, no communication late on installation, rude. Buyer beware never again.
5.0
4 years ago This customer did not leave a comment.
2.0
4 years ago Stopped by R&R to get some carpet for an apartment. I took in measurements and they gave me a ballpark estimate on the price and said they would call me back the following week with a for sure price. They called me back and added another yard and asked that I come in and pay a down payment and sign for the sale. I went in later that afternoon and stood at the counter for 10 minutes without anyone saying a word to me. Two ladies were sitting right in front of me putting stuff into a computer and neither one of them said a word to me. A sales person walked by without asking if I needed help. I re-positioned myself right in front of the 2 ladies at the counter and still nothing. So I left and went to Wall 2 Wall Carpet and had great help there and have had several follow-up calls to keep me posted on installation. They are laying the carpet right now and got me a comparable carpet for and better pad for $100 less. It wouldn't have taken much for someone to ask me what I needed help with at R&R, but it is obvious that they don't prize customer service. I have another apartment to carpet next month, so in essence, R&R has lost about $3000 plus all my future business because of their poor customer service.
5.0
4 years ago We have used R&R Carpet for practically every floor in our home. My sisters and brothers who have all built their homes have used them, and/or remodeled their homes. They always give us the best service, the best prices, the installation is fabulous. They are very accommodating for time crunches. I highly recommend them.
5.0
5 years ago What a great place to get carpet. Great people, great prices, great quality on install, and awesome scheduling. They were there when they said they would be a...
5.0
5 years ago They are very helpful and good prices.
4.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
5.0
5 years ago This customer did not leave a comment.
4.0
5 years ago I have hired this company to carpet my house. The work has not been performed as of yet, but they have been professional and good to work with up to this point.
2.0
6 years ago Let me spin you a yarn. (carpet is made out of that. puns!) anywhoo, yeah, 2nd time we've tried to buy carpet from this place, 2nd time they've come back with a quote that seemed reasonable, UNTIL we went in to the store to place the order, when magically the price jumped. "OH, whoops, we forgot to put pad on this invoice." Honestly, it's the one thing you do... figure it out.