R N R CARPET CENTER, INC.

4.2
|
176 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
RNR Carpet Center 480 W 12th St, Ogden, UT 84404-5552 801-394-0011 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
4.2
|
176 Reviews

Reviews


5.0
3 months ago Best prices around and experienced design consultation in store.
5.0
3 months ago The experience you recieve is amazing if you are lost on how to choose your flooring and what paint to go with your flooring this is the place to go. They give you suggestions with out making you feel ignorant on not knowing what to buy. Awesome people very experienced. Will go again. Recommend 👍👍👍👍👍
5.0
3 months ago This customer did not leave a comment.
4.0
4 months ago Decent hours the fact they are closed on Monday is weird but understandable not many carpet places open on Saturday
5.0
4 months ago My parents, in-laws, and contractor all recommended we go here for our carpet. They were not wrong. We picked out the perfect carpet and it came in our budget with a pad upgrade!
5.0
5 months ago CAROLINE COLEMAN WAS AWESOME TO WORK WITH- SHE WENT THE EXTRA MILE FOR ME FROM HELPING ME PICK OUT MY TILE BACK SPLASH TO TEXTING AND CALLING ABOUT DELIVERIES. I AM TRULY GRATEFUL FOR ALL HER HELP.- I HAVE BOUGHT CARPET SEVERAL TIMES FROM R N R AND HAVE BEEN VERY HAPPY. WILL BE RETURNING AGAIN. VERY GOOD SERVICE FROM ALL OF THE OFFICE STAFF ♥
5.0
5 months ago Exceeded expectations! Mary was great helping us pick out the perfect carpet for our house. We had questions about the workmanship of the installers. Rock (THE OWNER) personally came over after hours to inspect their quality. He answered our questions and showed us how to better care for the carpet. Rock even came back the following day to make adjustments. He siliconed a tough tile to carpet, step transition. The carpet looks good, feels good and makes my wife happy.
5.0
5 months ago RNR is Great! The owner really knows what he is doing and has greatly helped my understanding about how the process works.
5.0
5 months ago Rock is the owner and he is a very trustworthy guy with amazing service!! I enjoyed working with this company and i am very satisfied with the outcome! I highly suggest going to RNR carpet for services!
5.0
5 months ago Great company! I have been using them for my carpet needs for years now. Wouldnt ever think about going to anyone else!
5.0
5 months ago This customer did not leave a comment.
5.0
6 months ago We love our carpet from RNR! The price was amazing and the quality even better. The installer/contractor Michael Simpson was also very professional and did an awesome job with the installation! We will never go anywhere else for carpet! Thanks Michael and RNR!!
1.0
6 months ago This customer did not leave a comment.
5.0
6 months ago This company goes the extra mile and I am very happy with the carpet and LVP we installed a month ago. Kenzee was knowledgeable, professional and very talented putting together the perfect product mix and colors that would go with my décor. I was so pleased with the installers, they were prompt, courteous, tidy and did an excellent job and made sure I was happy before they left. My floors are beautiful again thanks to the whole team. They recommended carpet runners for the hard surfaces that gave it the finishing touch!!! Thank you again for an excellent experience and beating everyone else's prices with quality products.
5.0
6 months ago Amazing customer service! Install was done quickly and efficiently. Won't go anywhere else for flooring.
1.0
6 months ago I went directly to their store, picked out a carpet and asked for them to drive down the road a few blocks to give me a bid. The lady told me it would be within the next few days. They never showed up. I called and rescheduled another time. Once again, they never showed up. Do they not want to preserve a good reputation and be responsible? Obviously not. There are plenty of places to go that are good and local. I wouldn’t give these guys a penny of my business.
5.0
6 months ago I had not used RNR before, but my General Contractor had enjoyed a long and successful relationship with them spanning many years and hundreds of projects. This was a fairly small commercial project, so I didn't have much to lose by giving them a try, and not much to gain by interfering with the proven working relationship between them. So I contracted with RNR, and I'm thrilled that I did. The product price was on the low end of the reasonable competitive range, and the installation cost was also very competitive. It's important to look at the total costs when comparing quotes, as some shops will entice you with low product price per yard, and then make it back by selling you more than you really need, and on the installation labor and adhesive costs. This project's total cost was highly competitive. I didn't have much waste during install and there isn't much excess material left over. I got personal attention from Rock, one of the owners, whenever I needed it. Plus, everyone else on the staff was knowledgeable, friendly, and effective. Everything was executed exactly as they promised, and the commercial carpet I selected looks amazing. The installers (Bret and Tristan) were expert, fast, friendly, and very clean. One or two of the tiles buckled up near a wall (they were cut a bit too big) before the adhesive set, and the guys were back out the very next day to re-trim the offending pieces and make everything perfect. I couldn't have asked for a better experience.
5.0
6 months ago The service is spectacular
5.0
6 months ago Great place when shopping for flooring. The customer service is great and very great to work with. We had a great experience working with them and will highly recommend them. Check them out you won’t be disappointed I promise!
2.0
7 months ago Hard to keep in contact with never returned your calls and are very limited on information or help they will give you
5.0
7 months ago Quality carpet and expert installation. We are very happy with this company’s service. They also have very professional in store consultants to help you with your choices.
1.0
8 months ago They were good to deal with until this last encounter. We had flooding in our basement two weeks after they laid brand new carpet in our newly done basement. I called to get on the books the day of the flood. Once we were done with the clean up and drying out I decided to call and see if they had a cancellation we could get sooner. I was in luck they had a cancel that afternoon. Asked if I could be home that afternoon so I left work and made it happen. Well the guy ran late and it didn’t work out. So he would be there the next morning. I took off work the next day. He came for thirty min before r&r called him away to a different job they said they were surprised that mine was a bigger job then they thought. There the ones that laid the carpet in the first place they should have known how big it was. Which is two rooms and a living room. Anyway he couldn’t work on ours anymore I guess and had to leave to another. So now he was going to come the next day so I had to take another day off work. Two and a half days off work and we got them reinstalled.
5.0
8 months ago Best place for flooring.
5.0
8 months ago It has taken me a couple of months to get around to this review. These guys are amazing! Their service over the phone multiple times and in the store was superb! Hunter came out and measured and was clean cut, respectful, fast and efficient. Amy was super helpful helping us find a perfect, high quality piece of carpet, and the installers were conscientious, quick, and did a beautiful job everything was done on time and the price was the lowest around. Thank you Rock & Randy for running a business with the integrity that can be counted on!!!!
5.0
9 months ago These guys are amazing. They went the extra mile for us when we really needed it. The carpet is beautiful and our home is a home again. Thanks guys!
5.0
9 months ago This place has been great to work with. They have shown attention to us and been very understanding with our requests. I would highly recommend using them any time. I know I will use them again in the future.
5.0
9 months ago This is by far the best place to shop for carpet or other flooring. We have an all wood floor in our home with carpet in the bedrooms. After 15 years and 5 children, it was time to change out the carpet in our master bedroom. Mr. Rock was extremely helpful in helping us make the tough choice between replacing it with carpet or wood flooring. Having a 95 pound goldendoodle with claws as sharp as a grizzly bear I was concerned about him scratching the new engineered wood. It's been a year and no sign of dog scratches on this awesome wood floor. We are so happy that we decided to replace our carpet with R&R wood flooring. This place of business is A+, they treated us very well. I wouldn't shop any where else for my flooring needs.
5.0
9 months ago We were extremely happy with RNR Carpet, Inc. They had a huge selection to choose from. Amy was very professional and was so helpful with the whole process. The gentleman who laid the carpet was very fast and efficient. We will definitely go back in the future. Thank you Amy and RNR.
3.0
9 months ago For my luxury vinyl.flooring, the sales staff was knowledgeable and great to work with. The problem I have is the young man that came to measure, measured 100 square feet to much, or maybe the store added the 100 extra feet, and refused to let us return the 3 full boxes that cost us 450.00 to much. Now I am stuck with a bunch of flooring I don't need. I will in the future measure it myself.
5.0
9 months ago Great experience all the way through!
5.0
10 months ago I’m a General Contractor and I use RnR on all of my projects. I enjoy working with Rock, he always gets my projects done quickly. My customers are always happy with the flooring after using them.
5.0
10 months ago Excellent service. Personable and not pushy. The installation of our carpet was seamless. The workers were thorough and left no trace behind, not even one knick in our new baseboards and paint. I will definately use them for our next flooring installation!
5.0
10 months ago This customer did not leave a comment.
5.0
10 months ago Amy and Brooklyn took great care of my client and me. They're knowledgeable and willing to work hard for their customers. It's a pleasure collaborating with them!
5.0
10 months ago Amy and Brooklyn took great care of my client and me! Knowledgeable staff and over the top customer service!
5.0
10 months ago R&R is an awesome company to work with, they have the best prices in town, quality product. Their customer service is second to none and a big shout-out goes to two of their installers Carlos senior and Carlos Junior two the best carpet installation men in the area.
5.0
10 months ago Everyone here is so helpful, they have a great selection of all kinds of flooring, and other items for your home, we have been so pleased with the service, and the knowledge of the sales people. They made us feel like family. We never go anywhere else to get our flooring. R-N-R carpet center has been helping us for over 10 years now.
5.0
10 months ago Theses guys couldn't be better. I've done 5 projects with them in the last year personally and helped facilitate a 6th for a friend. They bent over backwards for scheduling and their price, when compared with competitors, was the best. Can't recommend them enough.
5.0
10 months ago These guys are so awesome. Honest as the day is long. I have been using them exclusively for 30 years for my flooring needs and they have never let me down. They have great employees. Rock and Randy the owners have always gone the extra mile to make sure I am happy with my purchase and installment. I have seen them help out a family that was experiencing a real hardship as they went out of their way to help. It made a huge positive impact on that family. These guys are awesome. Would recommend them to anyone without hesitation.
5.0
10 months ago Incredible customer service!! The staff really helped me a lot to create a masterpiece -- colors for walls to carpet types/colors to wood flooring and cabinet colors. Nothing in the house clashes and it appears as if we had a professional decorator come do this. Then their installers were timely, professional and didnt scrape up the walls and corners. Thank you rnr!!! K Fowers
5.0
10 months ago I will be a lifetime customer at RnR. They are amazing to work with. We worked with Janet there, she is knowledgeable and was able work within our budget. We get complements on all of our flooring and bathrooms all the time, we couldn’t have done it without her! I highly recommended them for anyone’s flooring needs.
5.0
10 months ago RnR is always on top of the newest and most stylish things on the market. Janet is wonderful to work with and has a great eye for the best looking designs, I couldn’t of done my house without her.
5.0
10 months ago Janet was amazing to work with! Couldn't have asked for better service and design help! I highly recommend RNR to anyone with flooring needs.
5.0
11 months ago We replaced our living room carpet with hardwood, and we are so happy with our experience at R&R Carpet! They had a huge selection of options to choose from, and the staff was very knowledgeable about every detail (Kat was who we dealt with mostly, and she was amazing and patient as I changed my mind a hundred times. She probably deserves a raise after this one) the installation was quick and looks so good, we would use them again without hesitation. Also, the prices were unbeatable.
5.0
11 months ago From beginning to end we had a very positive experience. The staff were very helpful, responsive, and knowledgeable. We love our carpet!
5.0
12 months ago I had a super awesome experience with r&r carpet. I was pleasantly approached by Kathleen and she was AMAZING. She had so much knowledge I was way impressed. I was able to get a remnant carpet section. Very impressed with her perfect performance and professionalism would recommended any friend to deal with her. Thanks for the experience.
5.0
12 months ago Great experience from beginning to end. Show room was inviting with a large selection of styles and patterns. Multiple staff at RNR helped us choose the carpet that would best fit our needs. Installation was great and the finished product looks amazing. Recommend RNR to anyone for their flooring needs. Will definitely use them in the future for additional flooring projects.
3.0
last year This customer did not leave a comment.
5.0
last year I am sharing for my mom Jeanette. In may I had a flood in my house the day before I had back surgery. My daughter recently purchased carpet from you and wanted me to have the same awesome experience when she got carpet. Then my daughter from Boise was in town and she arranged with RnR carpet to come and give me the bids for my portion and the swamp cooler company to have separate bids and make it nice and easy. We had to do tile first before the carpet and rnr was so great and on top of everything and had my carpet ordered and ready to go. Kat was so great to help us with the colors and arranged to do it faster than expected! Carlos sr and Carlos jr were very professional with high quality work installing my carpet and they were very fast! They did a great job! Thanks to all of you at RnR carpet for getting my house livable. Thanks Jeanette VB
5.0
last year This customer did not leave a comment.
4.0
last year This customer did not leave a comment.
5.0
last year I have never picked out flooring before. We walked into RNR and got instant help from Kat, she was wonderful throughout the entire process. She made it easy and fun. I loved that they had a paint sample book with the paint we picked out and was able to compare all flooring to that. Our carpet installers were WONDERFUL. My flooring looks amazing and they were so fast and efficient. The nicest men. I would recommend this company to anyone! Will never go anywhere else for flooring.
5.0
last year RnR is the best. They turned a stressful process into an easy one. I was in a jam and they even went above and beyond to work with me so i could meet the deadlines for getting into my home. They also will beat anyones prices in town. Kat and Rock are amazing people. Thank you for a beautiful home.
5.0
last year Kat was amazing! she found us the carpet we love and was able to keep us in the price range we wanted to be in. Kat was also able to get us the install date we needed to be able to move into our new home. The installer she sent to was awesome! From beginning to end RNR was a great company to work with!
5.0
last year Friendly staff and great service! Ask for Patti, she was extremely knowledgeable and a pleasure to work with! We love our new carpet!
5.0
last year Great carpet and excellent prices and service.....we have used them over and over for years. Great employees and selection of flooring!!!
5.0
last year RnR is the best place to shop for your flooring needs!! Amazing staff, super friendly environment!! I will go back everytime!
5.0
last year R and R Carpet is the Best!! We have used them a couple times and they are always great to work with. Patti in the office is fantastic! She treats you like you are family!! R and R installed our floor and it is beautiful. We will use them for all our flooring needs going forward.
5.0
last year So Happy with the service of this company. They were great every step of the way. The twins who did the install went out of their way to make sure we were taken care of according to our schedule. Five Stars!!! Both times we got carpet from them.
5.0
last year I have done business with RnR carpet for many years. They have always treated me right and had good customer service. Recently I was looking for someone to refinish my wood floors. I called RnR and they gave me a recommendation. He did a great job and I appreciate their willingness to help me out.
5.0
last year The only place I will get carpet and flooring in Ogden. Lady named Patty helped us and was unbelievably friendly, knowledgeable, warm, honest... What a great experience I will ask for her every time we need flooring......
5.0
last year We have done business many times with RNR Carpet and it has always been a great experience. We have had them carpet some of our rentals and will definitely use them again as we need to replace more carpets. We also ordered wood flooring and tile to do ourselves, which we received promptly and everything we needed to lay it. The customer service has been excellent. The employees are willing to help with your individual projects and the different options that could work for you. We have always felt like the prices were more than fair. Thanks RNR for your great service!!
5.0
last year I was impressed from the moment I walked in the door. The sales staff was extremely helpful! We found the perfect kid friendly carpet at an excellent price. RNR will always be my go-to carpet store.
5.0
last year I love my carpet and wood floors from R and R!!! Amazing quality and service!!! We won't go anywhere else!!! Thank you!!!
5.0
last year This is our second house built with the advice, experience and excellent sales staff at RnR. We were especially pleased this last time with the assistance offered by Lindsey in selecting the vinyl flooring, tile and carpet. She definitely knows her stuff (colors, product, etc). You won't go wrong with these guys....
5.0
last year We love our carpet we got from R&R, we tell people all the time that R&R is the best place to get new carpet. The products is high quality, the price is very reasonable and the staff is very friendly. We definitely recommend R&R to anyone who is looking into get new carpet.
5.0
last year Amazing experience using R&R carpet.
5.0
last year We loved working with RNR Carpet! From the beginning of our project to completion, working with Rocky and Kat and our installers was a great experience. The time and ideas on products for our project that Kat provided were so appreciated, because of her fantastic customer service and genuine attention to us and our project, we are extremely happy with the outcome. We had multiple types of product to install (carpet, tile, and LVP) and the coordination with installers and other contractors was a smooth process. We would enthusiastically recommend RNR and their team of great professionals for all your flooring needs!!!
5.0
last year Great experience... from picking out what I wanted, to the installation, to the price! The staff was awesome and very helpful. I LOVE walking in and seeing my beautiful floor! I receive tons of compliments and it has held up fantastic(my kids are hard on everything)!
1.0
last year Buyer beware. Any business that will not stand by their product should be avoided. Based on my experience I recommend shopping anywhere else for flooring.
5.0
last year We love R&R carpet. We comparison shopped the carpet we liked and they beat everyone's price. They have great customer service. The staff is friendly and helpful. I wouldn't go anywhere else to get carpet. This is our second time dealing with them and our experience was amazing!! Ask for Patty. She rocks!!
5.0
last year These guys do a great job and a very reasonably priced
5.0
last year This customer did not leave a comment.
5.0
last year R&R was recommended to me by a friend and they delivered. The sales team is amazing. They helped us choose color schemes for each room and really pulled things together.
5.0
last year We couldn’t be happier with our carpet as well as our carpet installers. The Simpsons did an amazing job and we would highly recommend them to anyone! Absolutely amazing costumer service and satisfaction! Thank you!
5.0
last year So helpful and knowledgeable at the store. Installation was wonderful.
5.0
last year We recently built a home and had the opportunity to work with several supply companies during the process. The sales person at RnR who helped us was by far the most helpful person we worked with. Her knowledge and expertise were extremely helpful and everything she helped us with turned out perfect. We couldn't have done it without her. The selection was great and the pricing was fair. I would recommend RnR to anyone looking to build or remodel a home.
5.0
last year We had carpet layed in our last house in 2002 from R&R and we were really pleased with the carpet and the service. Now in our new home we need new carpet and we chose R&R to get a bid and measurement, along with two competitors. R&R came in way under the other two as far as price, for the same carpet, pad etc.. We worked with Patty and she went above and beyond to help us out! The customer service is tip top! They work hard to please the customer and to get you the best deal! I would always choose them as my carpet company.
5.0
last year These guys have done multiple flooring jobs in my current and former home. I trust them without question. They do an incredible job and strive to make customer satisfaction their priority. When I called them concerning a problem the repair was done within 24 hours! Can't say enough good about them.
5.0
last year We got half a dozen quotes to carpet our family room and at R-N R Carpet, the prices were unbeatable! The staff were great to work with and the guys that installed the carpet were quick and their work was flawless. The carpet makes our room look bigger and gives it a fresh look. I am so thrilled with our decision to go with R-N-R Carpet!
5.0
last year Price and service is the best around! We’ve bought carpet from RNR twice and would use them again in a heartbeat. Don’t shop any where else. Everyone there is very friendly and accommodating. I HIGHLY recommend RNR!
5.0
last year R and R Carpet was so wonderful to work with. The staff is so great and knowledgeable. We just built a new house and it was so great to be able to go to one place that did all of our flooring and helped us pick out what matched and looked great. Highly Recommend. (ask for Kat)
1.0
last year This customer did not leave a comment.
1.0
last year Avoid this place! Do not use. We paid $7,500 for carpet. We put an expensive patterned carpet on our stairway. The pattern doesn't match in two places. The owner, Rock, will not stand by his own personal mistake (he is the person who came out to measure). He told me that I can only see this issue from "my point of view." I replied with, "I am the customer. I paid $7,500!. I wanted the pattern to match on my stairs. What other point of view is there?"
4.0
last year This customer did not leave a comment.
5.0
last year Very good deals on carpet, and great quality carpet. Their selection of tile is big and prices of tile are very competitive too.
5.0
last year Excellent selection, knowledgeable staff, impressive focus on customer service & satisfaction! Free design consultation service as well. We had challenges obtaining tile and carpet for our tight timeline, and the RNR team really went the extra mile to get the materials in time so we could install in time to make our closing.
5.0
last year We had a great experience with RnR Carpet. We built a new home and used them throughout. Their selection and design consultation service were fantastic. We had some lead time challenges on the tile we chose, and the RnR staff monitored the situation with the tile company, expedited and made our deadline. Our experience with RnR was that they were very focused on customer satisfaction.
5.0
last year Rock and Randy are awesome. I highly recommend. They carpetted my basement and did a great job.
5.0
last year Rock did a great job in making the best of the worst situation. We had ordered carpet weeks in advance to put into our newly purchased home. The carpet ended up getting back ordered, and Rock brought out their interior designer and multiple carpet options, allowing us to get carpet in before we moved in. They went above and beyond to make it right, I won't do business with anyone else.
1.0
last year Got some carpet for my basement at a price that worked with a tight budget. After a few months the carpet started to unravel. 👎 Since it was still under warranty, I called to arrange a fix, RnR Carpet was just not interested in standing behind their warranty. Would not recommend 😔 Update: downgraded to 1 star after receiving a call from RnR just to be bullied because of this review.
last year We laid this carpet in 2010. Eight years after install. There was a concern that was resolved to the customers satisfaction one year after installation. We have received no further complaints until this review was posted. We make every effort to provide the best service possible. After receiving his review we attempted to contact the customer to see what we could do to help, as this was the first we have heard of the issue. He refused to give us any information and hung up on us. He then lowered his rating.
5.0
last year I have used R&R carpet for two different houses that we have built. They have excellent service, they are super nice and the quality of their carpet and pad is excellent. I'm really picky about the carpet pad I want it super think and soft when you step on it. R&R has the perfect pad. I give them 5 Stars!!
5.0
last year This is my new carpet place. From sales to installation.......I'm ABSOLUTELY and COMPLETELY satisfied!!!
5.0
last year Fantastic service, great help. I've done business with them for the last nine years and I will continue to do so.
5.0
last year I have known Randy and Rob ever since we were little kids. They have always been honest, dependable and trustworthy! I am a tax accountant and I’ve referred many of my clients who own rental properties to R&R. Everyone of them loved their experience. I am replacing a lot of my flooring this Spring and won’t use anyone else! They’re simply the best!
5.0
last year The owners of R & R carpet ROCK!! We recently asked if they could help us re-carpet a building to be used for our non-profit homeless shelter, Family Promise. They donated carpet, pad AND labor...R & R carpet is the best! I will be back when I need new carpet for my own home! They have earned all of my future business and my recommendations to clients!
5.0
last year My wife and I were wanting new flooring in our kitchen and bathrooms. I had used other places in the past, and was satisfied, but the service that was given to us @ R&R was outstanding!! Randy and Rob went above and beyond to make sure that we were happy. The installers that were sent to our home were very helpful and kind as well. I would definitely recommend them. We love our flooring and the rooms look fantastic.
5.0
last year I have used other Carpet places before- and will NEVER go to anyone but R&R Carpet! Not only are their prices competitive, but even more- their ENTIRE TEAM is professional, kind, honest and hard working! I've now used R&R for new Carpets, wood flooring, installation, and most recently new Pad & a re-stretch following some water damage- truly can't "BRAG" about this team enough! They are the BEST out there!!
5.0
last year I am teacher, and for a part-time job I install tile, wood, and laminate flooring. I want to give R and R a shout out! They have been great to work with. Their prices are competitive and they have great designers that help make the purchasing process easy and enjoyable. I have sent many customers to get flooring from them and all of them have been well taken care of. In many instances the staff has bent over backwards to help customers. One time a flooring manufacturer messed up on my customers order, and R and R dealt directly with the manufacturer to help the customers get the product as timely as possible. In fact, the owner of the company even got involved to make sure things were taken care of. It is refreshing to deal with a locally owned company with owners that truly care about the customer and not just money.
5.0
last year Had a wonderful experience with this company. I had an idea of what I wanted in my rooms and after describing what I would be using them for they showed me what I was looking for and then offered me some other ideas. After taking the time to think about their suggestions I went with their ideas. I couldn't be happier with the service I got and I am so glad I went with their suggestions!! Very professional, honest, and willing to listen. I'll use them again when I'm ready for my next project.
1.0
2 years ago Poor selection, hard to work with, poor invoicing, and I feel like they are dishonest. Even my contractor is dropping them! STAY CLEAR!!!! Had only bad experience with them. I made an appointment with Janet, when I arrived there she had to leave, so I had to work with another person. When they pulled up my account to check on things nothing was written down and we had to start all over again. My first complaint: they order excess tile, more than needed for any measurement error or damage. Getting them to take it back required going to the owner. We only received half of what we paid for. I had to fight for statements and documentation for what was sent, ordered, and paid. This is hands down one of the most dishonest transactions I have encountered. Every time I called it seemed the numbers changed or "nothing was written down". Second: The way they invoice, they will NOT give you a cost per tile or sq ft--only the grand total. You cannot get a straight answer about what you are paying. Third: The way they bill. All bills were requested for the closing of our house. We closed on our house and 2 months later started receiving more invoices! After going over them we found that they were charging for the same room twice. I would tell everyone to stay clear of this business!
5.0
2 years ago These guys are the best. They have installed several products in my home and they couldn't be better. They're a small business so some times you have to be patient, but well worth it!
5.0
2 years ago I've purchased from R-N-R several times for my home and they've been great. I had them do some nifty tile work in my home and they were very attentive to detail. I'll gladly continue to buy from them.
5.0
2 years ago Best place to get remnants.
1.0
2 years ago Worst customer service ever. 20% of the tile we bought was broken. The carpet installer was rude and did a lousy job. He didn't like being called back to fix a gap between the carpet and the baseboard. You could see the subfloor. Who would leave a job like that? They couldn't get the invoice right. We went there several times to work it out, and sat for over half an hour while they were in the back room. When they finally got it right, they said they would send us an invoice. We waited, and waited, and waited. Then, without ever sending an invoice they started calling about a past due account. Even though they may have good pricing, it's not worth it. Never again.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago Great selection and advise.
1.0
2 years ago Worst place I have ever walked into. We are a 30 year military family and have bought and sold houses all over the U.S. and each home has had flooring replaced. We may have well had swastika symbols tattooed on our forehead because that is how we were treated. Pretty sure I heard a SNARL out of the blonde when we walked in. RUDE & UNPROFESSIONAL. Took them over 20 minutes to find our measurements and once they did knowledge of the product was ZERO. Once we chose our OWN product it took over 30 minutes to calculate just a portion of our order. While we were sitting twiddling our thumbs do you think ANYONE asked if they could get us anything, if they could help the poor girl who clearly had no idea what she was doing? NOT!!!!!! This place came highly recommended and we were so extremely disappointed. We wasted 2 hours of our time to finally walk out. We will NEVER go back nor will we EVER recommend this place. And their prices, what a joke. Sorry for interrupting your facebook time by walking in the door. Believe me it will never happen again and we still have an entire downstairs to floor.
3.0
2 years ago This customer did not leave a comment.
5.0
2 years ago I could not be happier with the quality, workmanship, and customer service that I received from R&R. The product that I originally ordered was discontinued. R&R helped me to revamp my plan and I ended up with a beautiful finished product.
5.0
2 years ago Great service and selection
1.0
2 years ago I used to recommend them to everyone I knew, but the owner was not friendly towards us after we let them know they damaged our drywall in the stairway and the seam of the two pieces of carpet was very obvious and he basically treated us like we were being picky... I figured if I was paying him $4500.00 dollars, then I can be as picky as I want!!
5.0
2 years ago Amazing experience. Helped me pick out the perfect carpet and paint colors for my remodel. Had great suggestions to help my house look beautiful. I love the personal caring customer service. They went above and beyond to make my experience wonderful. Will definitely use them again in the future.
1.0
2 years ago This place is not a place that i would recommend there very snooty they assume without asking and they're very non-friendly they won't even let you look around without having an associate with you. We went to them because our Builder referred us to them. the lady that helped us assumed our budget by looking at us. Didnot asked us what our budget was. When we called to talk to the manager he was unavailable and was supposed to call us back and we never heard back from him .We will not be going back
5.0
2 years ago I had such a positive experience last month with R and R Carpet. They recarpeted our house we just bought and did a great job. I recommend them to all my friends. They have done 3 houses for us and I won't go anywhere else. Everyone is so nice and helpful . They really help you to get the best product for your needs and budget. The owners are fantastic, you won't find nicer people. Go to R and R, you won't regret it.
5.0
2 years ago We just got the entire main floor carpeted today and it looks GREAT. My wife is extremely happy with the quality and texture of the carpet, and it has completely changed the house. Work crew was top rate, and worked quickly and efficiently. We looked for seams and defects in the install and found no problems. We have a very difficult main staircase with a lot of carpet "wrap over" and wood rails - again, zero problems and it came out great! Thanks R&R for solid work and getting the carpet installed AHEAD OF SCHEDULE. We have a surgery scheduled for next week and they were able to push the order and get everything installed today. This photo is kind of dark - this is tonight just after the install has been completed, and this is a 18 by 30 foot family room that was one of the rooms done today.
5.0
2 years ago I have had carpet, tile and now wood done through RnR. They are great. I really appreciate the design team that helped me figure out colors that matched my paint/carpet in our new basement. They also put together an awesome tile back splash for me that matched my cabinets and granite counters in the kitchen. I decided to pull up tile and have engineered wood in my entry, formal room, kitchen and walk way through the family room and I absolutely love it. This place is so much better with their design service instead of the big guys.
5.0
2 years ago It was awesome we googled and went to different places. Even the big out let stores. No one beats the prices of ENT. Carpet. Thank you for the best customer service any where. They all knew what they were talking about. Never pushy ansewed all questions. Thank you for being the best place to go for carpet or title. Thanks again Larry McTee
1.0
2 years ago My husband and I went in to RNR and picked out carpet nearly two months ago. We waited 2 weeks for someone to come and measure the room so we called and asked when they were coming, the employee told us they would remind their worker to come out. No one has followed up. NO calls or measurements in two months!!! We called Wall2Wall Carpet who came that same day and installed the next week. At least someone knows how to treat customers.
1.0
3 years ago My husband and I went in to RNR and picked out carpet nearly two months ago. We waited 2 weeks for someone to come and measure the room so we called and asked when they were coming, the employee told us they would remind their worker to come out. No one has followed up. NO calls or measurements in two months!!! We called Wall2Wall Carpet who came that same day and installed the next week. At least someone knows how to treat customers.
2 years ago Contact ja Jamie Taylor Ellis and Jason Ellis at Thoro Clene. They did our carpet through our whole house. They are wonderful to work with and more reasonable than anyone else in the valley. Jo
5.0
3 years ago R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
3 years ago R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
3 years ago R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
3 years ago We just had RNR install all of the carpet and wood flooring for our new it. They did a great job and we love it. Customer service is amazing.
5.0
3 years ago The staff was so helpful, and so concerned about our wants and needs. We are thrilled with our purchases and our service; it could not have been better!
1.0
3 years ago Horrible experience having a wood floor installed by RNR. We built a new house and had RNR install the wood floor. After 18 months in the new house the floor began buckling and separating in some areas. The manufacturer did agree that the product was defective. The manufacturer replaced the flooring and R&R completed the installation. 18 months later we are having the same issue. The installlers did a horrible job matching up to the cabinets and replacing baseboards. The owners did not want to help without excessive pressure from our builder and they were horrible to work with. We have a beautiful home and a very defective wood floor. Extremely disappointed in the quality of work and lack of professionalism.
5.0
3 years ago Had a great experience with R-N-R Carpet. They were willing to move up our install date by a week. Gus and Ed did an excellent job on the installation. I would recommend them to anyone.
5.0
3 years ago Lindsey and the entire staff at RnR are wonderful! I love all the things I chose for my house!
5.0
3 years ago RNR Carpet is the Best place for flooring. Their staff are easy to work with!
1.0
3 years ago Awful! Have had my carpet for three years and is bubbling everywhere . Contacted company who got me in touch with the installer just to be told " sorry you have a weird hallway" and you will need to pay to have it stretched . I have pictures to prove . Horrible customer service don't recommend.
5.0
3 years ago RNR Carpet Center is amazing... They are very friendly, helpful and knowledgeable. They showed me a flooring that I would have never thought about...it was a great price, the installers did a great professional installation and it looks So Beautiful, throughout my home, I absolutely Love it! I would recommend RNR Carpet Center to all my friends.
1.0
3 years ago avoid at all costs! dishonest and incompetent! avoid! avoid!
5.0
3 years ago Over the last 10 years, R&R has basically re-floored my entire home. We love the carpet and the pad, which has held up well for 10 years. We also had them re-tile a bathroom. It turned out beautifully, and has been easy to clean. Most recently, we put wood flooring into our kitchen and front room. I am impressed with all the bangs and crashes the floor has taken, and still looks great. We did have a small problem with some trim after the floor was installed, but they said they would have someone right in to fix it.
5.0
3 years ago We had these guys do part of our house and a competitor do another section we finished a month or so later. The other guys were a little cheaper for what was supposed to be the same product. There is a very noticeable difference in the two. I wish I had gone with these guys on the rest of the house. My floors look high end but were done on a mid grade budget. Thank you!
5.0
3 years ago I have gone to R&R for the last 10 years, as we have slowly redone the floors in our older home. I really like the quality and prices from R&R and have recommended them to at least 10 friends. The latest addition is a new wood floor in our kitchen. I was worried that it would be nicked and dinged in no time, but the finish has really held up - just like R&R said it would. There was one small problem with installation, but R&R had someone there to fix it in the next few days.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago They are absolutely wonderful with helping me coordinate everything from carpet to tile to wood. Their designers made it easy with giving me options that fit right in with my price rang and my style preference. I would recommend them in a heart beat! Everything in my house turned out amazing. I definitely wouldn't have gotten the looks I wanted anywhere else for the price I did. And I did price it out, RNR was the best.
5.0
3 years ago Great place! Feels like you're getting help from family with lots of options to choose from.
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago My wife and I just completed our home using R&R as the flooring contractor. They did the carpet, hardwood, laminate and tile installs (bathrooms, showers, and laundry) for us. Their designs and ideas are unsurpassed. Honestly, I thought my wife and I could put together some great looks and their team listened to our desires and truly expanded our vision and completed the dream. It was very clear when we walked in that they're the experts. They helped us understand the pros and cons of certain choices. We felt educated and in control. I left the store excited about our choices and relaxed that R&R would deliver (a rare feeing in home building). My favorite part was that it was all completed on budget! (A rare accomplishment in building). We couldn't be happier about the results. They worked hard for us, even when we had to push them off or they had to work us in for scheduling. The construction process is a nightmare and R&R helped us get through it. Now that's it's over, I truly feel like they put the finishing touches on our house that really make us happy and that fit our style. Side note: We're the 7th home on our street who has used them. I've chatted with 6 of them. Each had a similar experience to me. If you have a project going on, do yourself a favor and go see them. They do it right!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago Fantastic service!! 5
3 years ago Best decision to go to R & R!! Thank you Annie for your help & patience!! Jay Elwood did a great job installing! Thank you Jay!!
1.0
3 years ago Greedy! Horrible! This is a very unprofessional company! It should be shut down. When I first went there, they seemed reputable. It didn't take long to realize that I had made a big mistake by choosing them. Scheduling was a nightmare. There were countless delays, and the quality of the installation turned out to be terrible. Most concerning of all, RnR's billing statements are completely fraudulent. If you go through this company, and I would highly encourage you not to go through them, be sure that you at least keep all of your paperwork. They will deceive and distort contracts. Trying to communicate with them after you realize you have been ripped off is nearly impossible. They don't respond to complaints. They don't care about service and satisfaction. It is all about money, and money unfairly obtained. AVOID!
1.0
3 years ago This company is terrible! Buyer please beware! I thought that they would do a good job, but the product was old, poorly installed, and, worst of all, the billing statements were completely fraudulent. THEY OVERCHARGE ON EVERYTHING! Read your statements closely. Keep your records! It is nearly impossible to get through to them, to explain your complaint to them, to have anything you say or experience as a costumer to matter or mean anything. I wish so much that I had done more research and avoided this company. I am reporting them to consumer protection agencies now. Please keep this in mind: Those of you looking for an honest company and a quality product, look somewhere else. Take your business elsewhere. This is a company of crooks, who only posture as decent people! They should be closed down.
1.0
3 years ago Billing statements are fraudulent. Watch out for this company. Very dishonest. I'm surprised they stay in business. Go somewhere else. You'll be glad you did.
1.0
3 years ago Extended delays on installation, without any clear or reasonable reason. Watch out for tacked on charges and billing statements that differ from signed sales agreements.
5.0
3 years ago We had a fairly large issue with the carpet that was installed by r&r originaly. The memory foam pad collapsed causing the carpet to fall and wear out. We contacted rock, and he came right out to inspect. We decided rather then replace the pad and leave worn out carpet we would like to replace it with something much nicer. Rock treated us very fair and we were pleased with the overall outcome! Thanks rock.
1.0
3 years ago This customer did not leave a comment.
5.0
3 years ago RnR Carpet Center has a great selection, and great pricing!
5.0
3 years ago RnR Carpet Center is pretty awesome! Great company!
5.0
3 years ago This customer did not leave a comment.
5.0
3 years ago We love Rn R carpet. They were great from the beginning to the end. Janet helped us with the design and we had great teams that came and help lay the flooring. It was a big project and they did excellent work. thanks, scott and angie
1.0
3 years ago I have wood flooring that was installed wrong and RNR WILL NOT STAND BEHIND Product.I have left many messages and have never received a call back...would never use again. This is the second time they messed up an installation and never follow up.
1.0
3 years ago R n R carpet put my wood floors in. They were installed wrong according to the manfacturer. I have been trying to get them to look at my floors and they will not return calls. They do not honor the warranty. Do not give them your business you will be disappointed! This has been going on for two years
5.0
3 years ago We have used R & R in the past and will again we are having new carpet installed in our motor home and they WILL do it!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago RNR is the best!! I had another flooring company bid my house, it was super generic and just the bare minimum, they didn't give me any design ideas or tips. Then I took my plans R&R and they help me design all six bathrooms, two kitchens, living room, and great room. It was a big job but they made me feel like they were there just in business for me. Their pricing for everything came in just about the same as the other company, but I got a better product and better design. I really appreciate everything they did to help make my house beautiful!
5.0
4 years ago Sorry one or two people have had bad reviews. I've used R&R multiple times for both tile and carpet. I've found their prices are very fair and they have perhaps one of the best tile layers in the state. I used R&R to tile a wall in my front entry, and Spencer took the time to be extremely elaborate and particular in his work. He cut pieces of tile smaller than 1/16th inch when he easily could have used grout in it's place.
1.0
4 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
1.0
4 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
1.0
4 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY"I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine.First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility.Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done.DO NOT TRUST RNR OR "BRY THE TILE GUY"
5.0
4 years ago This customer did not leave a comment.
4 years ago They were veryhelpful, two years later I am still very pleased with the job they did.
5.0
5 years ago Everyone is always so friendly and helpful. I have really enjoyed working here
5.0
5 years ago Best place I have ever found! Had to replace what was put down by a horrible carpet place when we moved into our house!!! R n R carpet came right in and helped us out and made our house look great!!! Thank you for all you have done to make everything brand new!!!!
1.0
5 years ago Low quality high price and they try to sell you low quality flooring at a high quality price. They sold me a floor that was supposed to be new and I found out it sat in a warehouse for over 7 years and I'm having problems with it and they wont do anything about it.
4 years ago Had some carpet installed over two years ago. No problems found them great to work with.
1.0
5 years ago Worst experience ever, absolutely no customer service, no communication late on installation, rude. Buyer beware never again.
5.0
5 years ago This customer did not leave a comment.
2.0
5 years ago Stopped by R&R to get some carpet for an apartment. I took in measurements and they gave me a ballpark estimate on the price and said they would call me back the following week with a for sure price. They called me back and added another yard and asked that I come in and pay a down payment and sign for the sale. I went in later that afternoon and stood at the counter for 10 minutes without anyone saying a word to me. Two ladies were sitting right in front of me putting stuff into a computer and neither one of them said a word to me. A sales person walked by without asking if I needed help. I re-positioned myself right in front of the 2 ladies at the counter and still nothing. So I left and went to Wall 2 Wall Carpet and had great help there and have had several follow-up calls to keep me posted on installation. They are laying the carpet right now and got me a comparable carpet for and better pad for $100 less. It wouldn't have taken much for someone to ask me what I needed help with at R&R, but it is obvious that they don't prize customer service. I have another apartment to carpet next month, so in essence, R&R has lost about $3000 plus all my future business because of their poor customer service.
5.0
5 years ago We have used R&R Carpet for practically every floor in our home. My sisters and brothers who have all built their homes have used them, and/or remodeled their homes. They always give us the best service, the best prices, the installation is fabulous. They are very accommodating for time crunches. I highly recommend them.
1.0
6 years ago they lied to us and sold me a floor that sat in warhouse for over 7 years and tod me it was new and im having problems with it he said they sold it to me as is and no warranty they never told me that and they wont fix it.
5.0
6 years ago They are very helpful and good prices.
4.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
5.0
6 years ago This customer did not leave a comment.
2.0
7 years ago Let me spin you a yarn. (carpet is made out of that. puns!) anywhoo, yeah, 2nd time we've tried to buy carpet from this place, 2nd time they've come back with a quote that seemed reasonable, UNTIL we went in to the store to place the order, when magically the price jumped. "OH, whoops, we forgot to put pad on this invoice." Honestly, it's the one thing you do... figure it out.
1.0
7 years ago We were so excited to work with R-N-R Carpet. We had a great review from a friend and so we went with them to do our basement. They were really great to work with. But we went downstairs and looking at our walls and they had broken the wall in two different places. We called to let them know and they said that it isn't their fault. Ha! You broke our walls!! We still have not heard from them! Go with some one else that won't cause more damage.