R N R CARPET CENTER, INC.

3.8
|
48 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
RNR Carpet Center 480 W 12th St, Ogden, UT 84404-5552 801-394-0011 https://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw Price Range:$-$$$$
3.8
|
48 Reviews

Reviews


5.0
4 months ago I could not be happier with the quality, workmanship, and customer service that I received from R&R. The product that I originally ordered was discontinued. R&R helped me to revamp my plan and I ended up with a beautiful finished product.
5.0
5 months ago Great service and selection
1.0
5 months ago I used to recommend them to everyone I knew, but the owner was not friendly towards us after we let them know they damaged our drywall in the stairway and the seam of the two pieces of carpet was very obvious and he basically treated us like we were being picky... I figured if I was paying him $4500.00 dollars, then I can be as picky as I want!!
3.0
5 months ago This customer did not leave a comment.
5.0
5 months ago Amazing experience. Helped me pick out the perfect carpet and paint colors for my remodel. Had great suggestions to help my house look beautiful. I love the personal caring customer service. They went above and beyond to make my experience wonderful. Will definitely use them again in the future.
1.0
5 months ago This place is not a place that i would recommend there very snooty they assume without asking and they're very non-friendly they won't even let you look around without having an associate with you. We went to them because our Builder referred us to them. the lady that helped us assumed our budget by looking at us. Didnot asked us what our budget was. When we called to talk to the manager he was unavailable and was supposed to call us back and we never heard back from him .We will not be going back
5.0
6 months ago We just got the entire main floor carpeted today and it looks GREAT. My wife is extremely happy with the quality and texture of the carpet, and it has completely changed the house. Work crew was top rate, and worked quickly and efficiently. We looked for seams and defects in the install and found no problems. We have a very difficult main staircase with a lot of carpet "wrap over" and wood rails - again, zero problems and it came out great! Thanks R&R for solid work and getting the carpet installed AHEAD OF SCHEDULE. We have a surgery scheduled for next week and they were able to push the order and get everything installed today. This photo is kind of dark - this is tonight just after the install has been completed, and this is a 18 by 30 foot family room that was one of the rooms done today.
5.0
6 months ago It was awesome we googled and went to different places. Even the big out let stores. No one beats the prices of ENT. Carpet. Thank you for the best customer service any where. They all knew what they were talking about. Never pushy ansewed all questions. Thank you for being the best place to go for carpet or title. Thanks again Larry McTee
1.0
6 months ago My husband and I went in to RNR and picked out carpet nearly two months ago. We waited 2 weeks for someone to come and measure the room so we called and asked when they were coming, the employee told us they would remind their worker to come out. No one has followed up. NO calls or measurements in two months!!! We called Wall2Wall Carpet who came that same day and installed the next week. At least someone knows how to treat customers.
5.0
7 months ago R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
7 months ago R and R is mine and should be your first choice for your floor coverings. They have an incredible selection of top of the line, newest and greatest carpet, tile and wood selections. Service was awesome from the sales staff to the installers. Recently, I had carpet and manufactured wood installed in my home and we are loving it!. Even the carpet pad feels like I'm walking on air!! I would highly recommend giving them a try. I could not be any happier with the service and quality of their products. The only complaint I have is that I did not change out ALL of my rooms at once. But i sure will be back next year to do the kids rooms. We love our floorings from this place.
5.0
8 months ago Flooring you can find anywhere. But exceptional customer service can only be found at RnR!! We had a warranty issue with some hardwood flooring that RnR went totally above and beyond the mark with the manufacturer until we were satisfied. They are truly a pleasure to work with from designers to installers. We will never buy a square foot of flooring from anywhere else again!! Thank you guys so much.
5.0
8 months ago We just had RNR install all of the carpet and wood flooring for our new it. They did a great job and we love it. Customer service is amazing.
5.0
8 months ago The staff was so helpful, and so concerned about our wants and needs. We are thrilled with our purchases and our service; it could not have been better!
1.0
8 months ago Horrible experience having a wood floor installed by RNR. We built a new house and had RNR install the wood floor. After 18 months in the new house the floor began buckling and separating in some areas. The manufacturer did agree that the product was defective. The manufacturer replaced the flooring and R&R completed the installation. 18 months later we are having the same issue. The installlers did a horrible job matching up to the cabinets and replacing baseboards. The owners did not want to help without excessive pressure from our builder and they were horrible to work with. We have a beautiful home and a very defective wood floor. Extremely disappointed in the quality of work and lack of professionalism.
5.0
8 months ago Had a great experience with R-N-R Carpet. They were willing to move up our install date by a week. Gus and Ed did an excellent job on the installation. I would recommend them to anyone.
5.0
9 months ago Lindsey and the entire staff at RnR are wonderful! I love all the things I chose for my house!
5.0
9 months ago RNR Carpet is the Best place for flooring. Their staff are easy to work with!
5.0
10 months ago We had these guys do part of our house and a competitor do another section we finished a month or so later. The other guys were a little cheaper for what was supposed to be the same product. There is a very noticeable difference in the two. I wish I had gone with these guys on the rest of the house. My floors look high end but were done on a mid grade budget. Thank you!
5.0
10 months ago I have gone to R&R for the last 10 years, as we have slowly redone the floors in our older home. I really like the quality and prices from R&R and have recommended them to at least 10 friends. The latest addition is a new wood floor in our kitchen. I was worried that it would be nicked and dinged in no time, but the finish has really held up - just like R&R said it would. There was one small problem with installation, but R&R had someone there to fix it in the next few days.
5.0
10 months ago This customer did not leave a comment.
5.0
11 months ago Great place! Feels like you're getting help from family with lots of options to choose from.
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago My wife and I just completed our home using R&R as the flooring contractor. They did the carpet, hardwood, laminate and tile installs (bathrooms, showers, and laundry) for us. Their designs and ideas are unsurpassed. Honestly, I thought my wife and I could put together some great looks and their team listened to our desires and truly expanded our vision and completed the dream. It was very clear when we walked in that they're the experts. They helped us understand the pros and cons of certain choices. We felt educated and in control. I left the store excited about our choices and relaxed that R&R would deliver (a rare feeing in home building). My favorite part was that it was all completed on budget! (A rare accomplishment in building). We couldn't be happier about the results. They worked hard for us, even when we had to push them off or they had to work us in for scheduling. The construction process is a nightmare and R&R helped us get through it. Now that's it's over, I truly feel like they put the finishing touches on our house that really make us happy and that fit our style. Side note: We're the 7th home on our street who has used them. I've chatted with 6 of them. Each had a similar experience to me. If you have a project going on, do yourself a favor and go see them. They do it right!
5.0
11 months ago This customer did not leave a comment.
5.0
11 months ago Fantastic service!! 5
11 months ago Best decision to go to R & R!! Thank you Annie for your help & patience!! Jay Elwood did a great job installing! Thank you Jay!!
1.0
11 months ago Greedy! Horrible! This is a very unprofessional company! It should be shut down. When I first went there, they seemed reputable. It didn't take long to realize that I had made a big mistake by choosing them. Scheduling was a nightmare. There were countless delays, and the quality of the installation turned out to be terrible. Most concerning of all, RnR's billing statements are completely fraudulent. If you go through this company, and I would highly encourage you not to go through them, be sure that you at least keep all of your paperwork. They will deceive and distort contracts. Trying to communicate with them after you realize you have been ripped off is nearly impossible. They don't respond to complaints. They don't care about service and satisfaction. It is all about money, and money unfairly obtained. AVOID!
5.0
12 months ago I had such a positive experience last month with R and R Carpet. They recarpeted our house we just bought and did a great job. I recommend them to all my friends. They have done 3 houses for us and I won't go anywhere else. Everyone is so nice and helpful . They really help you to get the best product for your needs and budget. The owners are fantastic, you won't find nicer people. Go to R and R, you won't regret it.
1.0
12 months ago Billing statements are fraudulent. Watch out for this company. Very dishonest. I'm surprised they stay in business. Go somewhere else. You'll be glad you did.
5.0
12 months ago We had a fairly large issue with the carpet that was installed by r&r originaly. The memory foam pad collapsed causing the carpet to fall and wear out. We contacted rock, and he came right out to inspect. We decided rather then replace the pad and leave worn out carpet we would like to replace it with something much nicer. Rock treated us very fair and we were pleased with the overall outcome! Thanks rock.
1.0
last year This customer did not leave a comment.
1.0
last year R n R carpet put my wood floors in. They were installed wrong according to the manfacturer. I have been trying to get them to look at my floors and they will not return calls. They do not honor the warranty. Do not give them your business you will be disappointed! This has been going on for two years
5.0
last year We have used R & R in the past and will again we are having new carpet installed in our motor home and they WILL do it!!
5.0
last year RNR is the best!! I had another flooring company bid my house, it was super generic and just the bare minimum, they didn't give me any design ideas or tips. Then I took my plans R&R and they help me design all six bathrooms, two kitchens, living room, and great room. It was a big job but they made me feel like they were there just in business for me. Their pricing for everything came in just about the same as the other company, but I got a better product and better design. I really appreciate everything they did to help make my house beautiful!
5.0
last year Sorry one or two people have had bad reviews. I've used R&R multiple times for both tile and carpet. I've found their prices are very fair and they have perhaps one of the best tile layers in the state. I used R&R to tile a wall in my front entry, and Spencer took the time to be extremely elaborate and particular in his work. He cut pieces of tile smaller than 1/16th inch when he easily could have used grout in it's place.
1.0
last year DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
1.0
2 years ago DO NOT TRUST RNR OR "BRY THE TILE GUY" I had RNR instal some carpet in my home and everything went fine. So when I had a shower that needed to be re-done, I figured I would use them again. Except, this time, it did not turn out fine. First, the floor tile ended up with several lumps and waves. Second, the grout was starting to chip and fallout not more than a day after installation. Keep in mind, the shower was not being used. When I called RNR to tell them about the shoddy work, they told me it wasn't their responsibility because they "contract out the labor." Is that even a true statement? I signed the contract with RNR, I would think they would have some sort of responsibility. Lastly, I am writing this from Afghanistan. When i was finally able to get the owner of RNR to look at the bad work, I told him I was deploying soon, and didn't want to leave this on my wife because she'll have so many other things on her plate. He said "We'll take care of it ASAP". I have been here over a month and it still isn't done. DO NOT TRUST RNR OR "BRY THE TILE GUY"
5.0
2 years ago It was a great experience working with RnR Carpet; they were so patient with us as it took us several tries and many samples over several months to finally reac...
5.0
2 years ago This customer did not leave a comment.
2 years ago They were veryhelpful, two years later I am still very pleased with the job they did.
5.0
3 years ago Best place I have ever found! Had to replace what was put down by a horrible carpet place when we moved into our house!!! R n R carpet came right in and helped us out and made our house look great!!! Thank you for all you have done to make everything brand new!!!!
1.0
3 years ago Low quality high price and they try to sell you low quality flooring at a high quality price. They sold me a floor that was supposed to be new and I found out it sat in a warehouse for over 7 years and I'm having problems with it and they wont do anything about it.
2 years ago Had some carpet installed over two years ago. No problems found them great to work with.
1.0
3 years ago Worst experience ever, absolutely no customer service, no communication late on installation, rude. Buyer beware never again.
2.0
3 years ago Stopped by R&R to get some carpet for an apartment. I took in measurements and they gave me a ballpark estimate on the price and said they would call me back the following week with a for sure price. They called me back and added another yard and asked that I come in and pay a down payment and sign for the sale. I went in later that afternoon and stood at the counter for 10 minutes without anyone saying a word to me. Two ladies were sitting right in front of me putting stuff into a computer and neither one of them said a word to me. A sales person walked by without asking if I needed help. I re-positioned myself right in front of the 2 ladies at the counter and still nothing. So I left and went to Wall 2 Wall Carpet and had great help there and have had several follow-up calls to keep me posted on installation. They are laying the carpet right now and got me a comparable carpet for and better pad for $100 less. It wouldn't have taken much for someone to ask me what I needed help with at R&R, but it is obvious that they don't prize customer service. I have another apartment to carpet next month, so in essence, R&R has lost about $3000 plus all my future business because of their poor customer service.
5.0
3 years ago We have used R&R Carpet for practically every floor in our home. My sisters and brothers who have all built their homes have used them, and/or remodeled their homes. They always give us the best service, the best prices, the installation is fabulous. They are very accommodating for time crunches. I highly recommend them.
5.0
4 years ago What a great place to get carpet. Great people, great prices, great quality on install, and awesome scheduling. They were there when they said they would be a...
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago I have hired this company to carpet my house. The work has not been performed as of yet, but they have been professional and good to work with up to this point.
2.0
5 years ago Let me spin you a yarn. (carpet is made out of that. puns!) anywhoo, yeah, 2nd time we've tried to buy carpet from this place, 2nd time they've come back with a quote that seemed reasonable, UNTIL we went in to the store to place the order, when magically the price jumped. "OH, whoops, we forgot to put pad on this invoice." Honestly, it's the one thing you do... figure it out.