ROYAL FLOORING

4.7
|
51 Reviews
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
Royal Flooring 301 Center Pl SW Ste C, Altoona, IA 50009-2589 515-957-9738 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.7
|
51 Reviews

Reviews


1.0
6 days ago Our builder used this company to supply flooring and cabinets. We are only a year into our home and the finish/paint is peeling off our cabinets. The quality is absolutely terrible. What is worse is their response or lack of repose. A month ago, I was directed to Royal Flooring to work with them on the warranty issue by our builder. We were told someone would be coming to look at our cabinets and no one has come out. In fact, they do not communicate with us. I've emailed twice for an update and Tina does not reply. (Communication was an issue during our build process as well with this employee.) I have never had the finish lift off new cabinets in a year. Absolutely unacceptable!
5.0
2 months ago My husband and I have purchased carpet from Royal Flooring many times and have always been very happy with not only the quality of product but the service as well. Our "to go to guy" is Wes Klein who works from the Altoona location. I love how thorough they are not only with installation but also customer service. Great place and great prices!
5.0
2 months ago Loved doing business with Royal Flooring. They were so helpful and explained the different types of flooring, padding, etc. without any pressure. It was a learning experience. At first they weren't able to install when promised but came through and installed in time. Very happy about that. Great quality and I would definitely recommend and use again myself.
5.0
2 months ago This customer did not leave a comment.
5.0
4 months ago Corey has been the Most helpful, knowledgeable, and genuine person to work with through all of our flooring questions, and decisions! If you want to highest quality service and product Go to Royal and Ask for Corey!
5.0
4 months ago Been extremely happy with all purchases from this store! Excellent advice and service from Corey Mohr. He has been extremely helpful from start to finish with every project!
5.0
5 months ago My wife and I purchased over 1600 sq feet of hardwood and carpet through Royal Flooring, and their sales rep John V. From start to finish, John was extremely knowledgeable of all the samples he showed us, and not pushy in any sense of the word when it came to us making a decision. There is no doubt in our minds we have found our forever flooring store, and will recommend Royal Flooring, and John V to everyone we know!
5.0
5 months ago Excellent service. From the time you come in to completed project, very professional staff. Highly recommend!
5.0
5 months ago This customer did not leave a comment.
2.0
6 months ago Sales staff was good. When it came to the installation though, that was another story. We had carpet and tile installed. It was a fairly large project. The tile guys didn't clean up ANY of their mess. They took my left over tile and didn't bring it back until I said something. They broke a couple trim prices and just slapped them back up broken. The carpet guy tried to put the new carpet right over my old pad, until I caught him, and then he lied to me about it. Good product and terrible installation. They don't want to do anything to help me out either.
6 months ago Business Owner Hi Tyler, so sorry to see this! We take all feedback seriously and are thankful you took the time to help us improve. So a member of our team can get in touch with you to follow up, can you private message us the best way to get in touch with you?
5.0
last year Went to an open house at the new facility. It was great event. Great music, great food, and an excellent staff and team (Bill and Dave) to share the possibilities available at Royal flooring. Thanks to Dave Starman for inviting us.
5.0
last year Lots of options. Great Showroom. Dave Starman is a great representative.
5.0
last year This customer did not leave a comment.
5.0
last year This customer did not leave a comment.
5.0
2 years ago Bill and his team provide great service to our company. Also, order date to install date is fast.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
2 years ago This customer did not leave a comment.
5.0
3 years ago Nothing but AMAZING things to say about Royal Flooring and the great communication we received on our (many!) questions throughout our build. Even when something we were wondering about didn't necessarily fall under their to-do list, people went out of the way to dig up an answer for us. Great product selection, even better customer service!
5.0
3 years ago These guys have an very cool showroom in Altoona. They have great selections and a super great staff. They are awesome to work with!
5.0
4 years ago Gorgeous show room and hard working staff!
5.0
4 years ago Wonderful flooring
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
4.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Won't buy flooring anywhere else!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago They have a beautiful store and fantastic staff. They have installed carpet and laminate in our home and we love it. Timely, professional, and easy to work with.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
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5.0
4 years ago This customer did not leave a comment.
1.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Had an awesome experience when I worked with this great store!!
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
3.0
4 years ago This customer did not leave a comment.