IQ FLOORS

4.8
|
41 Reviews
IQ Floors sells in Castle Rock, Monument, Black Forest, and Colorado Springs. Proud member of Shaw's 2014 Total Business Transformation.
Shaw believes in its people, products and partnerships. Our flooring retailers are committed to providing the best service they can. They go above and beyond to make sure you’re satisfied with the product, service and ultimately, your home. Purchasing flooring can be daunting, but our retailers are there to help you every step of the way. Shaw Industries is committed to creating a better future – for our customers, our people, our company and our communities. We know our retailers feel the same way.
IQ Floors 3350 Fillmore Ridge Hts Ste A, Colorado Springs, CO 80907-9006 719-636-3200 http://shawfloors.scene7.com/is/image/ShawFloors/shaw-logo-bw
4.8
|
41 Reviews

Reviews


2.0
2 weeks ago Positives: Good pricing, nice salesman, quick start to the install. Negatives: Poor communication, unprofessional carpet installers, long time to install, did not clean up after installation was complete. Summary: Took 6 days to install 450sqft of carpet, and they rescheduled multiple times during the process. Had to call on my own to get any updates, they had no follow through. Edit: After writing this review, IQ called back and is working on amending the situation. Waiting on resolution to conclude. Details: Had 450sqft of carpet installed. Estimate for square footage was quick as well as when installation would be started for the carpet. Install day came and the person contracted / sent by IQ Floors to complete the job showed up 30 minutes late. He did not bring enough carpet or original measurements they took were off. Installer said he would be back at the end of the day with the remaining carpet but then never showed up. He then said that he would call the next day but never called. I called IQ Floors and they were surprised but said they would follow up. Weekend went by (2 more days) and still no follow up. Called again and on Monday and installer agreed to reschedule to install at the end of the day. End of Monday came and installer called and said he was busy with his wife on a personal matter but that he would come out the next day. Tuesday rolls around and 45 minutes after rescheduled time and says he can't make it. Wednesday morning he finally shows up and finishes the job, never cleans up. I called IQ Floors back and told them of the situation, they apologized and said they would call me back since the initial sales person was busy. Guess what, I never received a call back.
5.0
last month This customer did not leave a comment.
5.0
3 months ago I had resigned myself to the notion that I would have to deal with either the big box stores or the chain carpet outlets even though I knew they were high on their measurements by about 200 square feet. They even had the audacity to tell me I was just wrong on my own measurements. Since I spent so much on my engineering degree, I was a little offended by that so I started looking around for alternatives. Boy am I glad that I found IQ Floors. I was first attracted by the fact that they are a local organization but knew, when I first walked in the door, they were no typical carpet store.Reagan, the bossed around one, spent a good deal of time late one afternoon making sure I was comfortable that the carpet we chose was right for us. They were also very competitive on price. Don't be fooled into thinking the big volume guys are cheaper because it simply isn't so.When it came time to measure, wouldn't you know it, they were within a few square feet of what I estimated (but were even a little lower). Imagine that!!!Ordering and scheduling was a breeze and they were very responsive to all our inquiries.Mike and his installation crew were nothing short of amazing. As I had expected, they scheduled two days for our fairly big job. However, they knocked it out in one day even bringing in additional crew members. I am not easily pleased by most contractor work but these guys wowed us and we are so happy they expedited the job. We are now enjoying our beautiful new carpet and the clean, flawless installation.If you live in the Colorado Springs area and choose anyone but IQ Floors, you are short changing yourself.
5.0
7 months ago Friendly no pressure sales and service. Seems like everyone there own the business and not "I just work here". Thanks Reagan
5.0
7 months ago Very happy with the service and selection of Schluter shower and floor heat systems that iQ had for my DIY master bath remodel project. Janelle was very knowledgable on all of the various parts and pieces, was very responsive in getting price quotes (beat the big box stores) and keeping me posted on arrival of my parts for pick up. Reagan even delivered some oversized sheets to our house because they would not fit in our SUV. The showroom is very clean and organized and the iQ Team was very friendly and helpful.
5.0
7 months ago From the time I picked up the phone to the time they completed the job, Jodi showed great communication skills and kept me informed through the entire process. Awesome customer service skills from everyone in the store! I would highly recommend them!
5.0
9 months ago I got a Home Depot quote last week for two rooms of carpet, free installation, and removal of old carpet and pad included. The quote came in high. I called them three different times to understand their number for the job, as it seemed awfully high. No luck.So I met my wife at IQ Floors, off of Fillmore. Regan popped into the office, agreed with my assessment of the HD quote, made me a better offer by several hundred dollars, with better carpet, better pad, and a place in his schedule.The installation was amazing. The customer service was amazing, and the carpet is beautiful.I wouldn't go anywhere else for flooring if I were you. Because I know the difference between well done, and getting done.Thanks everyone at IQ Floors! 6/5
5.0
10 months ago Love, Love, Love my new carpet that I got from the knowledgeable and friendly staff at IQ floors. I worked with the sweet and helpful Janelle specifically, but interacted with everyone and found them all to be helpful, fun and friendly. I took home at least seven or eight large boards with nice sized samples (twice), which made the process so much easier than prior experiences I've had working from tiny little sample squares. The large sample boards really helped me define my choices. In my own house with my own lighting I determined which carpet was best and I am thrilled with my choice. The installer, Bob, was fantastic too - by far the best installation of carpet I've ever experienced. He moved my furniture and put it back in such a way you'd never know it had ever moved! And he never complained once (I've had other installers gripe non-stop about heavy furniture and component beds - but not Bob). Bob's attitude and efficiency were both amazing. I will be returning to IQ Floor for all my future flooring needs and will recommend them to everyone I know!
5.0
10 months ago "Just wanted to give IQ Floors a fabulous review on my recent carpet order and installation. I am LOVING my new carpet! With Janelle�s guidance I was able to pick the PERFECT carpet, it is exactly what I wanted. It�s so nice that IQ allows large sample boards to be taken home, that made all the difference in helping me decide what would work the best. And the installation was flawless, I so appreciate Bob�s flexibility with the date and the job he did - really nice, the best carpet install I have ever experienced (by far). He moved all the furniture and put in back just right and did it all in an efficient, professional, first class manner. IQ Floors is the best!! And I am now a super satisfied customer for life!!"
5.0
10 months ago Reagan and the gals were absolutely incredible. I will never go to any other companies for my flooring needs. Love these guys and thankful I got the opportunity to work with them on our renovation.
5.0
last year IQ Floors was great. I went there to buy a carpet remnant. They cut an 8' X 6' segment from a larger piece, placed it in my car, and didn't even charge me a thing. Thanks so much!
5.0
last year Outstanding customer service and products! Reagan and the good folks at IQ Floors have done two carpet installations in my home -- the full basement and more recently the upstairs level. Both times they helped me find a great carpet that fit my budget. The basement carpet has been in for over 7 years and still looks brand new! The installers are courteous professionals who work quickly to leave behind a flawless job and no mess. I could not be more pleased with IQ Floors!
5.0
last year If you are planning on replacing your old floor or are in need of flooring for a new build, contacting IQ Floors is a must. We’ve worked with multiple flooring companies over the past 8 years and for the first time our company feels confident in having an exclusive source for all of our flooring needs. Reagan and his team provide top notch customer service and have been able to beat every price quote we’ve been given over the course of 20+ jobs, while still offering the highest in quality product and installation. If you live in Colorado Springs, Black Forest or Castle Rock, I highly recommend Reagan and his team at IQ Floors.
5.0
last year I HIGHLY recommend IQ Floors and especially, Jodi, for being my inspirational and extremely positive guide through the maze of choosing everything for the new house my husband and I had built after ours burned down in the Waldo Canyon Fire. Don't even think about going anywhere else--IQ is THE BEST!!
last year Business Owner Thanks for the kind words, Georgia. We appreciate customers who share our sense of fun!
4.0
last year This customer did not leave a comment.
5.0
last year Wow! What a great experience I had at IQ Floors in Colorado Springs. My wife and I'd been searching for some reasonably priced carpet remnants to use in the basement for quite some time. I searched for local carpet vendors in the Colorado Springs area and stumbled on IQ Floors. I swung by their place off I-25 and Fillmore just to take a look at what they had. Reagan was extremely easy to work with, fair, and professional. I ended up walking out with a 10' x 15' carpet and high-quality padding for $150. When I got the carpet home and showed my wife, she was so impressed she sent me back the next day to go get another one, this time a 10' x 12'. We'll be looking to finish our basement in 2016 and I will definitely be purchasing my carpet from IQ Foors. Again, the entire staff including the ladies working the front desk and Rich, the warehouse manager, were all exceptionally professional. Highly recommend them. Thanks guys!
5.0
last year IQ Floors carries top quality flooring and beat the price of anything else in town. The staff is very friendly and helpful. They found just the right solution f...
5.0
last year The customer service provided by Reagan and his staff at IQ Floors is untouchable, and they have great prices on quality products! I was able to get what I wanted, under budget and I took the product home the same day I purchased it. If you are in the market for flooring look no further then IQ Floors. Thanks.
5.0
last year IQ was our supplier but we were having a rough go of it with our installer (not from IQ) and our house was supposed to go on the market in two days. We called Reagan and told him what had happened and even though the installer wasn't his, he said he would take care of it "whatever it takes". Rich from IQ came out that Saturday and fixed EVERYTHING the installer had botched at no charge. Amazing customer service!
5.0
last year Good carpet
last year Business Owner Hi Ed, Just saw your comment! Stop in and say hi sometime. Thanks, Reagan
5.0
last year Darn! It only goes up to 5 Stars! I found IQ Floors in 2011 when I ran my remodeling business. The prices, selection and knowledge are amazing but, the real draw is the fantastic staff and owner, Reagan. When they're not having a blast giving great customer service they're...wait they're always having fun and always serving there customers. I am know investing in real estate and always remodeling my units. My most recent experience topped them all! I needed a stick of quarter round to match some flooring, so I went down to my neighborhood flooring peeps and found Reagan (who is always there). Reagan explained that it would cost more to ship the matching piece I needed than the piece itself. He then took my Fiance and I into the warehouse where he shuffled through his inventory of random trim/transitions, found a great match and told me I could have it on the house. Thanks Reagan and staff!
last year Business Owner Thanks, Jeremy! Nice seeing you again!
5.0
last year Our carpet installer recommended this business, and I'm thrilled that he did. Reagan and staff were super friendly, helpful and found me the perfect carpeting for our needs. Great experience, I highly recommend. :)
5.0
last year Wonderful. Extremely happy with my purchases. Installers were fast and helped with my furniture. I even asked them to restretch an old room and they did it without even charging me.
last year Business Owner Thanks Lori, we really enjoyed having you as a customer. Please come by anytime to keep in touch.
5.0
last year This customer did not leave a comment.
1.0
last year This customer did not leave a comment.
5.0
last year We had a very positive experience with IQ Floors. My husband uses a heavy power wheelchair and we were looking for new flooring for our home that would hold up to the heavy rolling motion of his wheelchair. We ended up purchasing a LVP Flooring that was installed with a Floating System. After a few months we started having some problems and IQ Floors stepped up to the plate and took care of us. Your installer, Terry pulled up all the floor and glued it directly to the concrete subfloor of our home. Now the floors are great and are holding up to the daily use of the wheelchair and many Grandchildren running around. I would and have recommended IQ Floors to my friends. It's so nice to know a business that isn't just interested in a sale, but taking care of people.
5.0
2 years ago Great price and quality installation. Reagan, Melanie did great on the sales floor and beat a competitors price by 25% without haggling. Mike was awesome on install, able to come a day early and knock it out. Wife said the crew was courteous, polite, and cleaned up well. Go here if you are looking for a great price, good group of folks and looking to support local!
5.0
2 years ago "We used IQ flooring for both our wood laminate floors as well as our carpet in our bedrooms. They were fantastic to work with, and truly went above and beyond to get our business and ensure that we use them in the future. The entire staff was incredibly knowledgable and answered any questions we had for the portion we installed ourselves. We would definitely recommend IQ Flooring to anyone shopping for new flooring."
5.0
2 years ago The staff at IQ Floors is awesome. Great knowledge in design while keeping your budget in mind. Friendly, helpful and all around great customer service.
5.0
2 years ago "IQ Floors was wonderful to work with. Carpet looks great, and I'm very impressed with their professionalism."
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago This customer did not leave a comment.
5.0
4 years ago Great service and great selection here!
5.0
4 years ago This customer did not leave a comment.
5.0
5 years ago i went to the store today. just first i walk in, woman who work there's so nice. and the price is fair. like this place alot.
5.0
5 years ago They are so easy to work with, always getting right at making the order or answering questions. They are very knowledgable and have a great selection.
5.0
5 years ago I stopped by to purchase a remnant to be used for some area rugs/runners. The staff was very friendly and helpful, showing me several remnants that would work. They eventually showed me a piece that was much nicer than what I was looking…
5.0
6 years ago No better place in Colorado Springs for all of your flooring needs. Great service and outstanding pricing! Always a pleasure to work with and I plan to continue purchasing all of my product from Reagan and Melissa. If you shop for flooring products anywhere else you are missing out.
5.0
6 years ago I had the best experience ordering my floors from Melissa and Reagan. They made it very simple for me to chose the right flooring for my home. Thanks guys!
last year Business Owner Thanks! We appreciate the feedback!
4.0
6 years ago This customer did not leave a comment.
5.0
6 years ago Thanks